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How to Write a Winning Upwork Cover Letter (+Sample)

Crafting an Upwork cover letter that wins you the job is one of the two things that drive new Upworkers crazy (the other being how to get approved on Upwork ).

This drove me crazy too when I started out. In fact, I must have spent countless hours and sent so many proposals before I started getting replies.

I almost purchased a $300 course just to get access to their community’s Upwork proposal vault.

If you’re in a similar position, you have come to the right place.

In this article, let’s discuss how to write an effective Upwork proposal cover letter that will win you the job.

Let’s get this started!

From Zero to Hero

When I started using Upwork, it was a while until I was able to land a contract.

When I did manage to land my first contract, I thought I had cracked the code and all I had to do was submit the same cover letter again and again.

Here’s what that (cringy and embarrassing) cover letter looks like:

(Good thing it happened before Upwork started banning accounts who submit way too many proposals without getting an offer.)

Using that stinky cover letter above, I still receive a few replies. But that’s it — no new offers or whatsoever.

Two realizations hit me:

• I knew then that I didn’t crack the code.
• Canned, word for word cover letters don’t work.

After three years, here’s my marketing effectiveness:

Stick until the end and I will show you an example of an Upwork cover letter I used to land a premium deal with a client.

Now, here’s how to make your cover letters better:

Sign up for exclusive updates, tips, and strategies

Answer the Additional Questions First

Many job postings will require you to answer additional questions besides submitting a cover letter.

Here’s a good example:

As you can see, the cover letter comes first followed by the additional questions you have to answer.

Naturally, you may spend most of your energy trying to make that cover letter flawless and then, answer the additional questions with a one-line sentence only, like an afterthought.

What you may not know is that when the client reviews your proposal, he will see the additional questions first.

I discovered this when I posted a job on Upwork.

Here’s one of the answers I got:

As you can see, clients will see the answers to the questions first. The cover letter will be the last element. That’s why when you see questions in the job posts, focus your energy first on the questions.

In a way, additional questions are more important than the cover letter itself.

Address the Client by Name

Whether it’s an Upwork cover letter, a cold email, or a private message on Facebook, addressing the client by name has a great impact.

After all, names are the sweetest and most important sound in any language according to Dale Carnegie’s How to Win Friends and Influence People book.

But does it really increase the effectiveness of your Upwork proposal?

Well, calling the client by name is just the first part of making your cover letter more personal.

It shows that you have done your research and most likely, the content of your cover letter isn’t canned.

As an example, let’s say that you’re the client and you need someone to write new articles on your website.

One of the proposals you received is this:

Would you hire him? Exactly!

The question is, where will you get the name of the client?

How to Find the Client’s Name

It’s easy enough when the job post has the client’s name.

Unfortunately, only around 1 of 10 posts has the client’s name.

If this is the case, scroll down to the client’s recent history and find reviews from past contractors that mentioned the client’s name.

For example, this job post doesn’t contain any clue about who the client is.

But on the client’s recent history, you will find two mentions of his name there.

Sometimes, you may find different names on the client’s history. Some may have addressed the client as Darren, Karen, or John.

To make matters easier, use the name mentioned in a review from a freelancer with similar services as you.

Let’s say that you’re a content writer. A past content writer left a review and addressed the client as John. In this case, use John in your cover letter.

There may also be instances when the client, together with his name, wrote the name of his company. There’s a lot of gold in here simply because you can make even more research.

One of my clients, when he posted the job, only displayed the company name. There was no clue about the recent history of his name. But since the company name was there, I was able to dig deeper.

Here’s a portion of the cover letter I sent that I’m quite sure caught his attention:

This has led to an active partnership. (I can also confirm that working with his particular client’s team is fun and exciting!)

Show Interest

By that, I don’t mean writing a line that says “I’m interested in your job post.”

There are usually two ways to do this:

• Make a suggestion
• Or ask a question

Let’s use this job post I found about a client looking for a content writer for his travel website:

Just because the job description was short, it doesn’t mean you have to put in the same effort and make your cover letter short.

This is often a mistake I see new freelancers do.

But how will you add value to a post as short as this?

If I were to submit a cover letter to do this job post, here’s what I would do:

• Explain to the client what an awesome about us page is and what it contains. (If you’re not aware, the about us page, in addition to telling your story, is an excellent waypoint to different pages or content on your website.)
• Include links to show him what I mean.
• Suggest how I can do the same.
• Ask him for a link to his website.

You can also show interest by mentioning something that only someone who dug deeper will be able to know. An example of this is the cover letter I showed in the earlier section where I mentioned something about the client’s team.

The Rate Matters

This part isn’t much about the cover letter itself but on what job post you submit your cover letter.

One of the things I have learned over the years is that there could be a mismatch between your rate and how much your client can afford or is willing to spend.

For example, no matter how good your cover letter is, it’s impossible for you to ask a high rate for this project.

How did I know this? Looking at the client’s recent history, he paid someone a measly $25 for an educational blog.

From the client’s recent history, you can be certain that he’s only looking for freelancers with (super) low rates.

One more thing: Avoid low-ballers .

These clients will not pay you for what you’re worth. You will only be wasting six connects which you could have used to submit a proposal to a premium project.

Further reading : There are a few job posts that have a high budget but will actually pay you peanuts — they lure freelancers by posting big budgets. This is one of the things I shared in my tips for Upworkers article . It’s perfect for those who are still starting out in Upwork.

Mention Your Experience

I have read numerous posts from “freelance gurus” that you don’t need experience to land premium contracts.

Although there’s truth to it, it’s not the whole truth.

As a client myself, I would like to make sure that the freelancer has the capability to do the tasks and that he’s willing to learn if he doesn’t have the skills yet.

However, freelancers who have previous similar experience and can prove it will most likely win the contract.

Why? Because it’s more certain that they will be able to do the job better and faster, which is a win for clients who go into hourly contracts with freelancers.

In addition to experience, include samples of related work or outcomes that you know the client will love.

For example, after including relevant samples of my work, this client has responded well to my cover letter and we ended up working together.

If you don’t have any relevant samples, just create one, and show it to the client.

Include a Call to Action

At the end of your cover letter, invite the client to do something. It’s proven that they will likely do something if you tell them exactly what to do.

It’s tempting to say “Hope to hear from you soon” or “Hoping for your kind consideration”. But it doesn’t really invite the client to do something.

Here are good examples of effective CTA (call to action):

• Hit that reply button over there to continue our conversation. (Favorite)
• How about we hop on a five-minute call to discuss your business needs?
• If you want to collaborate, let’s discuss it more over the chat.

I have been working with different combinations and so far, the first one has worked best for me. However, I don’t think there’s much difference as long as you keep your call to action, clear, specific, and easy to commit to.

Keep a Swipe File of Upwork Cover Letters

If you’re not familiar with what a swipe file is, it’s basically a folder where you keep all awesome ideas, copies, content, and ideas you have encountered.

In this case, keep a swipe file of Upwork cover letters that worked. Then, reverse engineer them and see why they work.

This is actually how I started improving my cover letter. I found and saved the winning cover letters I found online and try to understand why they worked.

I usually have three places where I store them:

• OneNote (favorite)
• Google drive
• Local drive

A piece of advice: save your cover letters that worked.

Here’s mine:

Since I have a record of what works and what doesn’t, I regularly update and optimize my cover letter to reflect what I recently learned.

That’s how I knew which call to action I thought worked best.

In addition, you may want to include links to your best work too. This makes it easier for you to swap out the samples you want to mention in the cover letter to make sure you only mention the most relevant work samples.

Example of a Winning Upwork Cover Letter

As promised, here is a cover letter I used to land a premium deal with a client.

Note that you can use the pattern I set but make sure you don’t use exact words. This cover letter was designed solely for the certain job post to this cover letter was submitted to.

In a gist, here’s how I did it:

Hey [name] , I’m sure you’ve got a lot of pitches to deal with so I’ll keep this short. I help [your target industry] [the outcome your client would like to get from your service] . In the past, I helped [a previous client you worked with] [the outcome you helped your previous client achieve – should be similar to the outcome the client would like to get] . Here are links to some of my work: – [link 1] – [link 2] – [link 3] [Ask a question or suggest something] Simply hit that “Reply” button over there so we could continue our conversation. Regards, [Your name]

Feel free to use this template.

Win Premium Clients With a Personalized Cover Letter

Writing a winning cover letter is easier than you think. But it will need a lot of practice and trial and error to finally get it right.

As I said, it took me so much time and proposals before I got a reply. From there, I continued optimizing it and seeing what works for my target clients and industry.

I’m definitely positive that as you practice and write more proposal cover letters, you will get better and win jobs.

And if you get lost, try the template I provided above.

Now it’s your turn. Here’s what to do now:

• Go back to Upwork and apply what you have learned from this article.
• Use the template and check my sample for inspiration.
• Get back here and let us know how it went.

And as always, let me know your thoughts by sharing your comment down below.

Alan is the founder of Work Pajama and other sites by Content Growers. When he's not writing here, he's busy helping clients generate more qualified leads and increase sales by educating readers with strategic content and writing blogs.

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25 comments.

I am new and wanted to have virtual work ASAP. Thank you for this blog, will surely help me with my application. Wish me luck!

Stay safe always.

Hey Genera! Glad you find this article helpful to you. I know you can do it! I was able to do it even without experience (or skills) at that time so there’s no way you can’t do it.

Keep it up!

Hi sir I just want to ask in upwork sometimes it offer milestone in specific job how can i break the budget into milestone and what will a put in the description of each milestone ? Thanks God bless

Thanks Alan. Let me go back and re-strategize

Thank you so much for sharing this very informative article. I’m about to start my GVA career… your blog post truly help me a lot. I hope I could make it in this industry.

Good luck on your journey!

I am inspired by your post and I made some notes out of it. I believe it will go a long way to help. Am a newbie in upwork; am good in data entry, typing and I can handle Microsoft Office. But I do not have any past experience in any company or works done before except personal. How do I start, my first cover letter was rejected. Please help out, I will appreciate it. Thanks

My most regards, Hilary

That is tricky since the skills you have are the same skills that 99% of Upworkers have. If I were you, better learn a better skill and try again. For every job post that needs basic stuff, the client probably gets 100+ proposals, so your chance of even being seen is super low. Hope this helps!

thanks so much for this awesome reply of you Alan. We’ve same issue with Hilary. I think your reply here will surely help. Better learn a better skill!

Good to know. Thanks for dropping by!

Thank you for this Allan. This is very useful specially for people like me, just starting careen on being a Virtual Assitant.

Happy to help!

Wow, great tips on writing an effective Upwork cover letter! I completely agree with you on the importance of mentioning your experience.

Including samples of related work or outcomes is also a fantastic idea. It provides concrete evidence of your skills and expertise, and it gives the client a glimpse of what they can expect from you. If you don’t have relevant samples, creating one specifically for the client is a brilliant approach to showcase your abilities.

I also appreciate the emphasis on including a clear call to action (CTA) in the cover letter. It’s true that clients are more likely to respond when you tell them exactly what to do. Your examples of effective CTAs are spot on, and it’s important to make them clear, specific, and easy to commit to.

Overall, these tips are insightful and practical. Thank you for sharing your expertise and experience in writing Upwork cover letters. I will definitely implement them in my future proposals and strive for better results. Keep up the great work!

Your style is so unique compared to other people I have read stuff from. Thank you for posting when you’ve got the opportunity, Guess I will just bookmark this site.

Thanks Eileen!

That’s quite an interesting read. Of late I figured out that it is very difficult to get new jobs in Upwork, though clients are viewing my proposal. So I feel the best way is to rewrite the proposals. Thanks a lot for your input.

Hi Alan, this was very very helpful and am looking forward to learn more from you. I would hope that a Q&A platform will be provided in place for people like us who would wanna feed from your brilliant experience. Thanks!

Thanks, Alin!

Just discovered your content through Google search. Awesome and unique content. Just about to start freelancing on Upwork and I can tell it is of a great help to me. I believe I’ve just find a good teacher here.☺️

Thank you Allan and God bless you.

Hey Patrick!

Appreciate the compliment. I wish you a good fortune on your journey.

Thank you Alan! hope it works. Good luck for everyone.

Hey Alan! Best inspiration tip, Thanks alot.

Excellent information. This article offers practical tips and a clear structure for crafting effective Upwork cover letters. It’s a valuable resource for freelancers looking to stand out and secure projects on the platform.

Thank you for this fantastic guide on writing a winning Upwork cover letter! The tips and sample you’ve shared are incredibly helpful for both beginners and experienced freelancers like myself.

The sample cover letter is a valuable resource. It not only demonstrates the principles you’ve outlined but also serves as an excellent template for crafting our own personalized letters.

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Last Updated on September 6, 2023 by Alan Anthony Catantan

So, you want to create winning cover letters on Upwork? Read this

Are you dreaming of landing freelance clients remotely and get the control to quit your job?

The first step is writing a cover letter on Upwork that wins a client over to your side. In this guide, you and I will dive deeper into what good and bad proposals look like and the specific steps to master writing them.

You’ll need to know less than you think and practice more but don’t worry, we’ll cover everything you need. This is the best skill you can master to earn money on the side. I know that’s a bold statement and think about it: even if you could do nothing else, you can offer to help businesses write proposals or sell their services for them. 

I take a different approach than most others because I don’t feel good about coming across as salesy. To my luck, it turns out to work really well as you might have seen in the case studies here .

The trade-off is that it requires more work than the average freelancer puts in, so truth be told, this is not for everyone. If you feel lazy and freelancing isn’t that important to you, no judgment from me but this probably isn’t what you are looking for.

With that note out of the way, let’s dig in!

Update : I prepared an article on writing strong Upwork proposals over at Millo in case you are serious about landing clients.

No matter if we are looking for a freelance gig, a traditional job, running a marketing campaign, writing copy or anything else that has an element of persuasion to it, we tend to win by first understanding what the client is looking for before crafting what we’ll show them.

To make this guide on writing a winning cover letter on Upwork very real, let’s first upload a project to the website and see what happens before we dive into the nitty-gritty of how to master the Upwork proposals.

How freelance clients experience Upwork

We could have picked any type of project, so to make this easy to follow for many of us, let’s pick a project around lead generation research.

First, we need to decide on a job title and category.

Next, we click update and move on to writing what we think is a good and descriptive project description. I took the liberty of preparing one that you can see below – I apologize for the zoom out, I wanted to add everything there for you to see.

Let’s make this a one-time project and move on.

There are so many different skills we can attach to the project. It feels as if there are too many to choose from, so let’s just pick quantitative research and move on.

On the same page we also have to pick some skills. It is unclear what this is for, so let’s stick with market research and data entry. 

We also need to share what level of experience the freelancer should have. It’s difficult to judge, so let’s pick the one in the middle. It’s probably a nice balance.

Next, we have to select if we only want to invite a specific freelancer or make it public, and how many freelancers we need. One freelancer will do for this project. Let’s keep it open and get some bids so the freelancers can show us what they got, shall we?

Finally, it seems, we have to enter the budget. A fixed price seems like a good bet but I don’t know how much this is worth. Especially, since we don’t yet know how many leads are out there and we want to pay what’s fair without getting ripped off.

Let’s say $1 per lead and add $200. Perhaps we are able to change it later.

A quick review of our details and we are off to the races.

Yay! Our project is live! We are taken to this page and suggested to invite freelancers but since we don’t know any, we’ll let the freelancers come to us with proposals.

Fast forward two days… Let’s see if we got any proposals.

..We did! We got 20 proposals. This is what it looks like when we browse through the proposals:

Somehow Upwork has decided for us that 14 out of the 20 options are the “best match”. Let’s take a look. I have blurred out any personal details out of respect for each freelancers’ privacy.

Let’s look at the other proposals…

Wow, this is a long proposal. Interesting. The freelancer found and included my name which is great.

This next proposal is long, so I had to bite it up into two screenshots.

Besides the fact that this is very long and a good chunk of it feels like rewording of the project description, this isn’t bad either. The freelancer has a few questions and has thought about the project along with specifics that we will receive as a client. Not bad at all.

This next one has attached an example from a similar project. For privacy of the people in the doc, I’ll not add it here but the formatting looks like what you and I are looking for.

The proposal is nice, short and not bad at all. Let’s see what else we have.

I’m not entirely sure how the language skills help with the project. Are you? Anyway, let’s not sit and think about how it might, with all the cover letters we have to go through. 

We are busy and this is just one task out of many that we have to do as a client running a business. It’s one of those cases where it would be great if the freelancer had explained how it could help the project.

The rest of the proposals are quite similar… except for these two:

Nice! Look at this doc:

The freelancer showed a sample of what our project would look like. There were only one other candidate that did the same thing:

The proposal itself doesn’t feel that relevant to the project but based on the sample below it feels as if the freelancer understands what we are looking for. Right?

There are plenty more, similar, proposals. Since you are busy and don’t have all day to look at this (just like clients don’t), let’s leave it with those highlights. 

Looking over these proposals, what do you notice?

I notice a few things:

We got a few different “categories” of proposals: 

• The “hail mary” copy-paste proposal that isn’t really relevant
• The ones that tried to explain how their experience was relevant
• The ones that showed us what the project would look like when it is completed

As a client it feels easier to judge if someone is the right fit by showing us something rather than telling us about their background. 

Particularly, because it is hard to trust that we are on the same page — even if someone says they understand, I’ve worked in outsourcing and remote projects for long enough to know that just saying someone understands is no guarantee that the two parties are on the same page.

Communicating between client and freelancer, and being on the same page is the biggest challenge with outsourcing, so it is extra important that even if we feel we understand, that we also work to make the client feel that we understand because there is a high chance we are not on the same page. 

Especially, clients experienced at hiring will be concerned about this and we’ll look experienced and score some easy points by pointing out that we know this is a problem and work to mitigate it. Telling something is easy – I can tell you that I know how to build a new Facebook but why would you believe me? Saying stuff is easy.. Especially on the internet.

It is really challenging to make the solution attractive based on explaining ourselves compared to showing the sample as a few of the freelancers did. There is something to the visual aspect.

At this point in the hiring process, we haven’t even looked at pricing, the Job Success Score, testimonials, top rated-badges or anything like that. 

It didn’t even cross my mind since we first need to make sure that we are getting what we are looking for and we got that proven from two people.

Almost all of the proposals were focused on the freelancer writing it rather than the project and the client. The irony is that I wouldn’t have thought about their background much if they haven’t focused so much on highlighting it.

And guess what: just as the freelancer is thinking about themselves, we as the client is doing the same. Everyone is and it’s normal. I don’t really care about their background, just whether they can do the project well or not.

Since most of the freelancer competition thinks about themselves, if we do the opposite, we’ll stand out immediately.

Another thing that I noticed in the proposals is that I didn’t feel any personal connection. I know this isn’t obvious but I would have loved to see a more personal or friendly way of writing the proposals. Most of the proposals felt very formal and in some cases even formulaic.

Even though freelancers are able to see how many proposals have been submitted, no one seemed to comment or mitigate the fact that there were a lot of competing freelancers for the same project. 

Many of the proposals would have been decent or perhaps even gotten a shot if there weren’t any other proposals… but there were. 

Since we can only hire one freelancer for the project, it’s a winner takes all scenario so if someone would make it 10% better, they would probably win.

With a lot of proposals and little time (being a busy client), it can feel overwhelming to look through many proposals and none of the freelancers seemed to consider that — and even if they did, we don’t know what they are thinking if they don’t share it with us. It doesn’t feel fair as a freelancer, I agree, but it is the world we live in and I’ve seen clients feel this way so many times.

I’m pleasantly surprised that there are more customized proposals whereas in the past, I’ve seen that most of the proposals have been lazy and irrelevant copy-paste cover letters.

Experienced clients see right through the template proposals, especially since there are many other proposals to compare with.

If we take the time to write even a basic custom proposal, we move from the worst bracket and into the middle bracket (in the three proposal brackets we talked about earlier) that might be considered for the project depending on the competition.

The challenge is that in most cases there can be only one winning freelancer, so we need to be the best. Luckily, it often isn’t that challenging.

Now, with a basic perspective of how it feels to be on the client side, let’s look at what good proposals look like and how we can create our own. 

But first, let’s look at why we keep sending the same proposals even if they don’t land us any jobs and how clients are pitched by other freelancers outside of Upwork compared to on the website so we have a basic reference point.

Why we keep sending proposals that don’t land jobs

We’ve all tried doing something that doesn’t work like sending out proposals that doesn’t land clients. After sending out a bunch of similar ones and not hearing back, why do we keep applying in the same way even though we know it probably won’t work?

Or in other words, why do we keep doing the same thing yet expect a different result?

This quote is often signed as said by Einstein but that doesn’t seem to be true: “The definition of insanity is doing the same thing over and over again and expecting a different result.”

Either way, the point is great.

For some of us it is because we feel like we are working even though we know that working and making progress is not the same thing.

We are used to focusing on the number of hours we work from our traditional job but here on Upwork/with freelancing, we win by focusing on impact.

To mitigate it, we can for example create a habit around having a “doctor’s appointment” where we go undisturbed to dive deeper into the project for a little bit.

This requires reframing since we are used to clock in and out of jobs for a long time, and so this will naturally take a while to change.

This is one of the most powerful life lessons I’ve learned from freelancing and ironically, working in a traditional job, modern bosses tend to love this since it moves their business forward. Clocking in and out is just a metric created to hopefully help drive an impact on the bottom line but it isn’t a very good fit for that.

Examples of winning cover letters on Upwork

An Upwork proposal is different from what clients normally consider a proposal. On Upwork, this is the first impression the client gets of us whereas outside of Upwork, the proposal is usually the final recap of a potential project.

This graphic can serve as a summary:

As you’ll see, we’ll normally have had the opportunity to establish that we are good at what we do, discuss a specific project, and perhaps even flesh out the details. On Upwork, it is the other way around.

An Upwork proposal consists of a cover letter and sometimes additional questions, although the word “cover letter” is sometimes used interchangeably with “proposal”.

So what does a good Upwork proposal look like? Let’s dig in by first look at a few example proposals that won the project they were pitching for!

Upwork cover letter examples

The job description

The Upwork cover letter

The project was won at $35/h.

Another example. The project description:

Won at $250.

The cover letter:

The Upwork cover letter:

Why did these Upwork cover letters work?

Let’s see which insights we can extract from the cover letters. What do you notice? 

I notice that the proposals feel custom written to each of the projects — they show that the freelancer took the time to get to know the client and project before applying. There are some minor mistakes here and there. They are not perfect and that’s OK too.

The cover letters are SPECIFIC both in terms of addressing the project but also the freelancers’ background. They comment specifically on the project or business showing that they did their research.

I also notice that they often point out a specific unknown in the project that the client might not have thought about. Something that is needed in order to give accurate advice or price.

They take one of the following approaches (or both): friendly with genuine interest or focus on being the expert.

They are not trying to be the expert by writing a long essay about their experience, in fact, they tend to have only a small section about the freelancers’ expertise or background.

And finally, they end with a CTA to make the conversation and next steps easier for the client.

Other insights I’ve noticed are:

• The human aspect is more important than we think. I’ve earned a lot by being friendly, thoughtful of the client’s time, and focused on what they wanted – not always what I thought was best
• Showcasing our expertise and portfolio is important. Just not as always much as we like to think.

Next, let’s dive into how to apply these insights in our own Upwork cover letters.

Step by step guide to writing Upwork cover letters that win projects

A quick note before we begin. Since I’ve covered most of the frequent Upwork cover letter questions more in detail separately, I will not be diving into them here but I here are the links to each of them in case you need to dive in:

• Why do you think you are a good fit for this particular project?
• Do you have suggestions to make this project run successfully?
• What part of this project most appeals to you?

Let’s put everything we’ve learned together into the three key sections in the proposal:

Step 1: The hook

Direct response copywriting is the art of writing copy that persuades people to do  certain things — usually buy a product. 

That rule is that the headline only has one purpose: to get the reader to write the first paragraph. And the first paragraph only has one purpose: to get the reader to read the second paragraph.

You get the gist. When we apply for Upwork jobs with many proposals that are already submitted, this is particularly important, since it is easy to be lost in the sea of other proposals as we saw earlier. 

The first few paragraphs have one purpose, to get the client to open the proposal in first place. That’s it!

We can do that by addressing the client by name to instantly show that we are not wasting their time. Experienced Upwork clients are used to shitty and irrelevant proposals, so this is a good way to signal right from the get go that we are not one of those.

We can use the first few lines to write something that hooks them in since they can see that in their dashboard without opening the proposal. For example a compliment about the project or how we have similar experience.

For example “Hi NAME, I’m excited to see that you are also working in the language learning industry. I’ve helped a number of similar businesses drive customers with Facebook ads.”

Or “Hi NAME, I got excited when I saw your project about helping language students. I’ve learned two languages on my own and the most common challenge I see with students is that they are afraid of practicing because they don’t want to look stupid.”

You will often be able to find the name of the client in previous project descriptions or in the testimonials from previous projects.

Step 2: The meat

All other things being equal, this is the most important part of the proposal: We’ll show the client why we are relevant for the project. 

We can do that in a few different ways. For example by showing what we’ve done in the past but instead of showing our entire portfolio or work history, we’ll highlight just a few examples that are relevant to the project. 

That way, the busy client can quickly understand why we are relevant instead of looking at our life story and trying to guess it themselves. This is extra work and it is hard, and that’s why the client doesn’t do it. Most freelancers don’t do it either and so if we do, it’s so much easier to win the project.

For example “ As I understand you are looking for help running Facebook ads to drive more customers. I’ve helped a number of businesses similar to yours, one was teaching German and another Spanish.

By experimenting with different images, text, and audiences, I optimized the campaign from getting customers at $9/customer to $1/customer. There are many things to test but I’ve found that just focusing on the two that make a big difference will give the most bang for your buck. It would be great to speak with you to understand what you’ve already tried and how it went.”

If you don’t feel like you have perfectly related experience, highlight a project and show how one part of it is relevant. If the customers have been the same, you might highlight the pain points and show that you understand that type of customer well.

For example, if the project is for a business selling bathroom utilities like this one:

We might say: “ I helped another client in the bathroom utility industry generate leads with online marketing. We tested out three different channels: SEO, Linked ads, and Google search ads. LinkedIn was decent yet expensive. We built a great combo between different channels that I think you’ll find attractive.

Even though the items sold were slightly different, they were in a similar industry so there is likely overlap with the buying decision between their customers and yours.

With another client that sells portable gear for events, I’ve helped build a short term funnel with ads to get client leads quickly and a long-term approach with organic search traffic.

I figure your business is likely selling to event owners and in the second example my client was doing the same yet selling different gear.”

Do you remember the two best proposals we saw for the project we put on Upwork earlier? Showing samples as they did is another great approach to the “meat”-section of the proposal if we can show exactly what the project will look like. 

This is particularly great if you feel as if you don’t have any relevant experience because we move the focus to what the project will look like. 

We can expand this by walking the client through the process as well. This is also where we mitigate hidden client questions.

Common questions that are often not shared in the project description and overlooked are: 

• If there are changes/revisions during the project, will we, as the freelancer, disappear?
• Will we be easy to work with or does the busy client have to learn something new e.g. software?

We can mitigate that by for example detailing how communication might look like throughout the project e.g. if they will get weekly updates or a quick response time. 

Long-time readers of the blog will not be surprised: this is where putting in the extra effort upfront pays off.

However, I have noticed that even if something isn’t perfect, clients tend to love to see that we put in the effort because it doesn’t happen often. Modern business owners switch more and more from focusing on a specific skill set when hiring and instead, towards attitude and mindset because skills are easier to teach. 

We can show that by briefly explaining our thoughts behind what we are showing them and if relevant, the thought process behind it. 

For example if a job description is showing how a client want to run Facebook ads but doesn’t mention the project, we might explain that in order to recommend the best strategy we’d need to know more about the product and industry.

We might also show an example of how it changes depending on the price of the product e.g. that when a product cost more, a longer funnel/more time is needed in order to persuade the buyer.

Step 3: the close

This section is easy and focuses on next steps. Write a paragraph or two about the portfolio pieces or testimonials you have attached – don’t just attach things and let the busy client guess what it is.

Then conclude with one question so the client knows what to do next. I like to suggest a phone call to learn more but if you aren’t sure if you can help the client yet, you might ask a simple question about their business such as which industry they are in or about the products they sell.

For example, “I’d like to keep this short to respect your time. I have attached a few testimonials from previous projects, in case you are curious. Out of interest, what are your most popular products and what price point do they sell at?”

There is no real formula and it is more art than science as long as you add the key components and answer the questions that the client is looking to get answered. They might be described directly in the job description as well as those hidden questions we discussed before.

The client wants to know how we can help them and the more specific we are in showing them that, the easier it is to understand why they should work with us.

Portfolio, Upwork profile text, Job Success Score, etc. are all ways to show that and help the client “outsource ” the decision. 

We can either help them outsource the deciding by having them think “if this freelancer worked on x project or with y client brand that I like, they can probably help me as well”, or we can go ahead and show them directly how their project will look and what it feels like to work together with us through showing the process.

For example, if there is a big timezone difference we might realize that they could be concerned about it and instead of leaving it up to chance we can address it right away — which also shows that we thought about the client and how they might feel.

We might tell them that the time zone difference is actually a benefit because they can wake up to a project update in their inbox since we can work on their project while they are asleep because of the time zone difference. 

Notice how much we dive into how the client feels. That is not random. Clients often hire freelancers based on emotions even though most of us like to think that it is a logical decision.

Remember, your proposal doesn’t need to be the best in the world, it just needs to be better than the other applicants.

How to win projects if you have no experience?

You and I have already discussed this earlier in the guide and the overarching idea is to win by showing that we put in a lot of effort. We can also make it easier by picking an idea that can be done without crazy technical knowledge like leads research.

The most common approaches to show your attitude is to:

• Show a sample of how the project will be done
• Help the client visualize what the project looks like when it is complete and how the collaboration (incl. communication) will work throughout the project so they know what to expect
• Show that you’ve worked hard to understand the client by including small details that indicate you’ve done your homework instead of writing a long essay

How to write cover letters fast with templates

I don’t recommend using this section until you’ve landed plenty of clients and feel confident that when you send out a certain number of cover letters, you know you’ll land a client.

Only then does it make sense to optimize the process. Otherwise we are optimizing the wrong thing and not gaining anything.

That being said, the simplest way to go about it is to categorize the clients you’ve worked with into certain buckets depending on what type of job descriptions they use and then collect all the winning proposals for each of those job description types.

Next, mix and match each of the proposal sections for new proposals like a swipe file. For example, you might use half of the meat section from one proposal, another half from another proposal and the closing section from a third proposal.

The key here is to only use winning proposals since you know that they work. It makes sense to experiment with a few things here and there to develop new ideas as well. That works particularly well if you can reuse some proven sections of your old proposals.

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How To Write An Upwork Cover Letter: 5 Tips + Free Template

One of the reasons most freelancers struggle to land clients on Upwork is failing to write a convincing cover letter.

The cover letter is the main component of your job proposal and if you don’t write it well, you won’t be able to get the client’s attention.

Each client who posts a job on Upwork gets dozens and sometimes hundreds of proposals from freelancers. And the only way to grab their attention is to write a cover letter that addresses their needs and requirements.

So if you’re new to Upwork and trying to land a client, keep reading. This guide will help you write better, more focused, and well-optimized Upwork cover letters to get more responses from your clients.

What Is An Upwork Cover Letter?

The cover letter is an essential part of a resume or CV. Normally, when you’re applying for a job, you include a cover letter with your CV to let your potential employer know why you’re applying for the job, what kind of goals you have, and why they should hire you for the position.

Upwork cover letters use the same concept. Whenever you’re applying for a job on Upwork, you now have to fill out a section called Cover Letter.

Here, you can write a detailed yet concise message to clients explaining how you can help the client and why you’re the best person for the job.

As you can imagine, this is a crucial part of a job proposal that will determine whether you will get the job or not.

Before You Apply For Jobs..

Before you apply for jobs and start writing cover letters, make sure you complete the following steps. Because without these steps, clients will never hire you, even if you write the perfect cover letter.

1. Improve Your Communication Skills

Improving your communication skills is the first thing you should do before applying for jobs.

Learn to write better messages to clients and learn the proper etiquette for writing emails. You can follow this guide to learn more about it.

Also, I highly recommend that you take an online course on copywriting and business communication. Think of it as an investment in yourself.

And it will go a long way to help you write great proposals, cover letters, and communicate with clients like a professional.

If you’re interested, start with these Skillshare classes:

• Business Communication Skills: Write & Speak More Professionally
• Copywriting: Essential Skills For Writing Engaging Marketing Copy
• Professional English Emails: Write Clearly and Effectively

2. Optimize Your Upwork Profile

The next thing you need to do is optimize your Upwork profile.

When you apply for a job and send a proposal to a client, one of the first things they do is check your profile.

Now imagine doing all the work to find the perfect job and write a great cover letter while you have a terrible profile. It will only send those potential clients away. Don’t make that same mistake.

I wrote a complete guide on creating an effective Upwork profile. Give it a read and optimize your profile accordingly.

3. Gather Some Samples

Now, you can say all you want about your skills and abilities in your proposal but the client will never believe you if you don’t have hard evidence to back your claims.

So make sure you have some samples of your work to show the clients.

If you’re a writer, you can include links to your previously published articles.

If you’re a graphic designer, you can include a link to your portfolio.

If you don’t have any links to show, attach sample documents and files in the proposal.

4. Ask For The Right Price

When using Upwork to find jobs, asking for the ideal price is very important. Because it’s always going to be a bidding war between freelancers.

But the key to finding the right price is not to ask too low that clients think you’re desperate. Or ask too much that turns clients away.

To figure out the sweet spot between the two, you can check the Upwork services section.

Browse the category related to your work to see what other freelancers are charging for similar jobs.

Then come up with a price that fits your client’s budget and the regular rates at the same time.

5. Only Apply For The Right Jobs

There are some freelancers out there who apply to every job that comes up in their feed while copy-pasting the same cover letters and proposals.

This is a huge mistake that will get you nowhere.

Learn to pick the right jobs that fit your set of skills. Find jobs that have detailed descriptions that give you more information about the job. So that you can research the client and their industry to write better cover letters.

What To Include In Your Cover Letter

Once you complete all the initial steps to optimize your profile and writing skills, here are the most important points you need to cover in your cover letter.

• Address the client by their first name (eg: Hi John,)
• Mention that you’ve read the entire project description
• Do some research to understand what the client is asking for
• Provide solutions to the client’s pain points
• Mention why you’re the perfect person for the job with facts (eg: I have 5 years of experience in social media marketing and I worked for client X)
• Show examples of your previous work, portfolio, or client case studies
• In the end, mention that you have a strategy in mind for the client’s project and ask them to DM you for details
• Remember to keep it short, detailed, and concise

You’ll see how all these points come together in the example and the cover letter template below.

How To Write Cover Letter for UpWork

It’s best to write the cover letter on different software like Google Docs or MS Word and then copy it over to Upwork. You wouldn’t want to accidentally hit send while you’re writing the cover letter.

As I mentioned before, learning to write well is very important. Taking a copywriting class will not go to waste.

Take all the key points I mentioned in the previous section. Write in friendly and simple words to describe your proposal for the client.

Here’s a quick Upwork cover letter example to show you how it’s done:

Hi John, I read your entire job description and I think I’m the perfect person for the job. Here’s why: -I noticed that you’re looking to build an online store website. I think WordPress is the best platform to build your website and I have over 5 years of experience building WordPress sites -I’ve built WordPress websites for many clients including CocaCola and Pepsi -Here are just a few of the links to websites that I’ve recently built for other clients (include links here. Or attach your sample documents) -I have a really great concept idea for building your website that will make your brand look even better than your competitor (Do research to find the competitors and mention the name here). Send me a DM or respond to this proposal so we can discuss more details I’m really excited about this project and to work with you to build something amazing. Looking forward to your DM. -Your name

See how simple and concise that looks. And we covered all the key points in that 150-word cover letter. You can easily edit this message to include skills and experience related to your industry.

There are also great tools you can use for writing your cover letter online . They offer more professional-looking layouts that you can easily customize, which are ideal for applying for not just freelancing jobs but for any type of job application.

Free Upwork Cover Letter Template

I made a more beautifully formatted Upwork cover letter template that you can use when applying for jobs. You can download it below.

Make sure to edit and customize this template according to your needs.

5 Tips For Writing Professional Cover Letters

Follow these quick tips to make your cover letter look more professional.

1. Keep it Concise and Clear

Write a concise and well-structured letter. Keep it to a single page and use a professional tone. Use short paragraphs or bullet points to convey information effectively. Avoid excessive jargon and focus on presenting your qualifications in a clear and compelling manner.

2. Highlight Your Relevant Skills

Clearly communicate how your skills and experiences align with the job requirements. Use specific examples to demonstrate your qualifications and achievements. Showcase how your unique abilities can contribute to the success of the company.

3. Research the Company

Take the time to research the company’s values, culture, and recent projects or initiatives. Incorporate this knowledge into your cover letter to demonstrate your genuine interest and alignment with the company’s mission.

4. Address Potential Concerns

If you have any potential concerns or gaps in your experience, address them proactively in your cover letter. Explain how you plan to overcome those challenges or how your transferable skills make you a strong candidate despite any gaps.

5. Proofread and Edit

Ensure your cover letter is error-free by thoroughly proofreading and editing it. Check for spelling and grammar mistakes, and ensure proper formatting. Read it aloud or ask someone else to review it for clarity and coherence. A polished and error-free cover letter demonstrates your attention to detail and professionalism.

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18 Ways to Write your Upwork cover letter effectively

By WriitingForu

Updated on: November 14, 2022

In This Article

Here are  the 18 ways to write your Upwork cover letter effectively helping you get your 1st order or your journey on the way.

  1. address your clients by their name.

You can find your client’s name in their Recent History. To do that, Visit the job you’d like to bid on, choose it, then scroll to the bottom. There you will see something relevant, such as this image below.; once you find the name, note it down and move to the next step.

In this Picture, the Client’s Name is  Rex ; check the one you are looking for.

2. Show them you’ve read their job description

Please read the job description from A to Z and understand what your clients want you to do for their business or Whatever the project is related to.To understand it the best way, let me show you an example. The Description is present in job in which the client requires writers for content who are focused on Science and Religion or whatever, so they can write the best content for their website and as well as for their Social media handles.

3. Share a surprising piece of knowledge

  While writing your proposal, share something catchy, attractive, and pleasant to your client so that you can grab their attention to your submissions. Try to catch them in your first two lines of the knowledge you are sharing; doing this will not only capture your client’s attention, but he will come to know that who powerfully you grab his attention, the same you will do for his content readers.

4. Ask a thoughtful question

  While writing your cover letter for Upwork, you must ask related questions from your client about the project to build their interest in your proposal rather than moving on to the next bid.

You can start questioning them with a statement, “Hi! I just read your job and it sparked a couple of Questions in my mind:

1. Ask Question Number 1

2. Ask Question Number 2

3. Ask Question Number 3

You can ask a minimum of 2 questions and a maximum of 3 to 4 Questions. It will make your client interested in you to get a quote from you and start discussing his project more.

5. Offer helpful Suggestions

  Who wouldn’t like to take helpful Suggestions? Of course, no one! You can make your Upwork Proposal more stunning if you offer your clients helpful suggestions that can boost their sales and bring value to their business, they would love to talk to you about their projects in detail, sometimes they become very, very happy, and they hire you after reading your Upwork Proposal regarding their Job Post.

6. Don’t open with “Dear sir or madam”

  Starting from your first line, don’t open up your Upwork Proposal like “Dear Sir/Madam, I have read your project details and it……”

Instead, open up like this “Rex, Hi! I just read that you are looking for a “Social Media Management” Expert. But before anything…….”

7. Break the ice with a compliment

  When you write your Upwork Proposal, you must be politely thanking them for starting your business. This will help break the ice between yourself and your customer.

Let Say, You add this complement in your Upwork Proposal letter  “Rex, Hi! Congratulations on starting your online blog. I can help you write content that can engage readers all over the world and can boost your audience and traffic by 10x by my proven strategies; here is the link to my past work directly related to your job details.”

8. Find common ground, then mention it

  While reading the job description in detail, you should find common ground to which the client is pointing your attention; you have to note that point and talk around that because your client will be comfortable and want more to hear from you in this circle. Grab that points and start talking to your client about his project, i.e., If he is talking about content writing, you should talk only about content writing rather than talking about how expert you are or talking out of yours’s client’s interest; they don’t care how much you are expert they need their work to done perfectly by the freelancer they hire for which they’ll pay you $$$.

9. Show them a relevant Piece of work you’ve done

In doing so, they will understand better that you are a great fit for this project.Also, they would be eager to ask you questions about the relevant work you have done for the past clients. This is a fantastic option to make your Upwork suggestions more appealing, much stunning, and much eye-catching .

The best way to share your Relevant work is to:

1. Upload all your work to Google Drive and share the link to your clients in your Upwork Proposal. 2. Directly attach your work in the Upwork sample Area where you use to attach the samples, i.e., you can upload up to 10 samples, and each has a size capacity of 25 Megabytes (MB).

10. Tell a Story About a similar client you helped

  If you have worked on similar projects, Interns, Jobs, or you might help someone with the same project, you can tell them about that. Also, you can attach the relevant work done in the story you are telling to your client.Tell them how you helped your client with your expertise and boosted their sales and audience, and you bring their business from having zero to top. For make them sure you can add up the screenshot of the results that you have driven for your client’s work you are talking about, this way they will be 100% sure that you are a great fit for them, and they will hire you as soon as possible and the submit their requirements to you about their project.

11. Say something that shows your expertise

  Now here comes the part you will talk about yourself, your expertise, and the work you have done so for past clients, also. You can mention your experience and the $$$ You earned from the past projects you have done, your current Ranking, i.e.,

For Upwork: Rising Star, Top Rated, Top-rated Plus, and Expert Vetted

For Fiverr: Level 1 Seller, Level 2 Seller, and Top Rated Seller

You can also add that you got 5 Star raving Feedback from your clients on the projects you have done from them, also their testimonials.

But these all must be very short and precise. Your whole Upwork Proposal Should not Exceed more than 6-7 Lines.

12. Don’t talk all about yourself

  You are writing the Upwork Proposal for the dream jobs you want. It would be best if you remembered that you have to talk less about ( I ) , i.e., About yourself and more and more about your client’s Job details and description to build their attention to your job proposal.

13. Research the client before writing a proposal

  What does this mean? Well, it means you have to research the client well and gather all the required information needed before you start writing the Upwork Proposal.

Well, you need all this info mentioned below:

1. Clients Recent History. 2. Client’s Feedbacks. 3. Client’s Ratings. 4. Client’s Hire Rate. 5. Client’s Payment Method Must be approved. 6. Average Hourly rate Paid to Freelancers.

14. Never spam them with copy/paste

  Never spam your clients with copy/paste templates; they would come to know that you have used the copy/paste template to get the job.

Make your own Upwork Proposal every time you apply for the job/project you want to work on.

Always remember one thing  “First Impression is the last impression.”

15. Tell them pitfalls they should avoid

  Help them out by telling what they should avoid while doing business, making their strategies correct, searching out for the mistakes they are doing, and telling them not to do; this is a great way to grab a long-term client.

16. Don’t Focus too Much on Your Education (No one cares)

  This is my personal experience no one cares how much educated you are, they only care if you have proven your skills and drive great results for the projects you have done for your clients, So this will be friendly advice don’t bother to write about your education too much, they already know how much educated you are, because it is mentioned on your profile as you can see here:

17. Keep items simple and to the point

While writing your Upwork proposal, you must keep all the stuff simple, easy, and related to the job description; in short, tell your clients what they expect to listen to. To understand this, consider yourself as you are a client and find the best freelancer to get your work done; this is a great way to think about how your client thinks and what type of expertise he is looking to hire and work with. Believe me, I practiced it, and it’s very cool you will get to know what type of work your client is looking For.

18. Don’t Write unnecessary and long paragraphs

Don’t write essays in your Upwork proposals, and clients wouldn’t consider looking at least at your Cover letters. Here’s what you need to be doing to ensure that your proposal on Upwork is stunning and rocking.

1. Don’t Talk out of the Ground (Talk only about your job description). 2. Again, talk less about yourself and more about your client’s work. 3. Only talk about the Client’s Problems solution, Suggest him in 3 to 4 ways to solve their problems. 4. Short, sweet, and precise proposal focusing on the pain point.

Remember Few Points:

• Your Profile Should be 100% Complete.
• The client’s reviews are very important. Get a good one always.
• Don’t bid on the job if you can’t do it.
• Under-promise and overdeliver.
• The portfolio is key.
• Few testimonials on the profile are a goldmine. We have mentioned the best 18 ways to write your Upwork cover letter effectively, follow up and see how your results changes into days, or weeks.

Thank You For Reading; Should you need any queries or suggestions, don’t hesitate to get in touch with us., We would love to listen to them.

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How to make a living freelancing from home on upwork: tips and tricks for success.

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An Upwork Cover Letter Example For Freelancers

So, you’ve decided to join Upwork or a similar freelance marketplace. That’s a great idea! The gig economy is booming and the compensation reflects that. Freelancers providing skilled services tend to earn 70% more per hour than their cubicle-dwelling counterparts.

But, you have to be mindful of competition too. As many as 57 million workers in the US alone freelance part-time and full-time. And Upwork has some 12 million registered users. Thus, to get your piece of the pie, you really need to make Upwork ‘work’ for you.

That starts with having a well-optimized personal profile and learning to write great bidding letters for projects. This post offers some tips for that. Plus, we’ve included a quick Upwork cover letter sample you can use as a reference. Keep in mind that this post will mostly reference Upwork, but could really apply to any freelancing platform.

Start With Optimizing Your Profile

You can bet that anyone interested in your proposal is going to check out the information in your profile before they even consider you for the job. So be sure that your profile includes the following:

• A rockstar profile title that summarizes what you do.
• Crisp and professional profile picture
• Detailed profile overview that explains your professional background and highlights your skills.

You can also spice it up with testimonials/quotes from your past clients and portfolio pieces. Lastly, add extra credibility by completing several competency tests.

Be Specific in Your Proposals

In most cases, you will be applying to do a very short-term, very specific task. In your cover letter (project proposal) don’t go around the bush too much and succinctly state what makes you a good fit for that job. Include your resume only if the job posting specifically instructs you to do so.

Here’s a quick example to illustrate the point further: imagine you’re a freelance graphic designer . If you apply for a gig to design a set of landing pages, don’t waste time discussing any other skills or experience (e.g. your amazing illustration talents). Instead, write only about your experience with landing page design and perhaps conversion optimization.

Speak in Terms of The Clients Needs

Keep in mind that many of the jobs posted on Upwork are time-critical. The person who needs the work done likely has little time to train someone, or even provide a bunch of clarification. That’s why a person who can say something like: “Look, I understand what you want. Here is how I will do it. It will be done quickly. I’m ready to start immediately.’ is going to earn a second look.

To help build even more confidence in your abilities, consider including a testimonial or reference from another client. If you can show that you’ve completed similar work in the past, that will work in your favor too!

Focus on Skills, Not Personality

Normally, your cover letter is the perfect vehicle to show your enthusiasm for the company mission, and that you will fit in with the company culture. Here, none of that matters. So keep the focus on your skills and experience, not personality traits.

Answer Their Questions

Sometimes, a potential client will post a pretty detailed list of questions they want to be answered, and information that they want you to provide. On one hand, that makes it much easier for you to write the cover letter. You simply answer the questions they provide. On the other hand, if you miss anything, it could get your entire proposal eliminated from consideration. So pay attention!

Cover Letter Sample For Upwork in .docx Format

Here is a sample cover letter that you can submit in response to a short-term project on Upwork.

Download example (Word version)

Upwork Cover Letter Example – Text Format

Hi Michael,

Just checked your project details “Design a new onboarding process for a banking app” and I believe that I may be a great fit.

As a UX designer with 3 years of experience, I have previously designed account creation and account opening system flows for a lending app (received a 5-star review from the client). You can check the project details in my portfolio, along with several other designs for e-commerce, healthcare and media companies.

You mentioned that you also need someone experienced with interactive prototyping and InVision. I’m a long-term user of this app. Also familiar with Balsamiq and Adobe XD software. 

I have included information about my rates, and I am confident that I can deliver the first design mockups within 2 weeks as per your deadline. Please contact me so that we can get started.

Kevin Ninja

P.S. I took a moment to explore your website. It’s very well-designed. If you’re interested in making further changes, I believe I can make some small tweaks to your landing pages to boost conversion rates.

Final Tip: Sell a Bit Further

Treat your cover letter as a marketing document. Work mostly to sell your clients on the skills they need right now, but don’t forget to sell yourself a bit as well. Slip in a postscript or ‘aside’ to let them know other ways in which you can help!

Discover Even More Releveant Cover Letter Examples!

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The Best Cover Letter For Upwork : Tips Plus Sample! [2023 Update] 

By: Author Aisha Preece

Want to write the best cover letter for Upwork but don’t know how? Well, good news because you’re in the right place! 

When I started on Upwork as a freelancer , I had no idea where to begin and how to write the best cover letter for Upwork to get the jobs and clients I wanted. 

It’s completely understandable given that Upwork is such a huge marketplace for freelancers and clients! 

I wished I had someone show me Upwork cover letter examples so that I could have saved all that time. 

But you know what, I don’t want you to struggle as I did, so I’m here to provide help writing a cover letter so that you’ll be able to write anything from short and sweet cover letters to providing outstanding cover letter examples. 

So buckle up and dive right into some tips I learn on how to write a cover letter for Upwork during my Upwork journey, as well as provide one of the best cover letter examples. 

By the end of this article, you’d be a complete Upwork cover letter pro!

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How To Write The Best Cover Letter For Upwork ?

1. read the job description carefully.

As a beginner on Upwork, you might be very excited to get things going and to start applying to as many jobs out there. That’s fine.

But what’s not okay is if you just blindly apply with the same Upwork proposal cover letter for different jobs and do not pay attention to individual job requirements. 

Imagine if you were a client weeding through dozens, if not, hundreds of proposals, trying to find the perfect candidate for your job, and the frustration you face if the applicant’s cover letter didn’t match your requirements.

That’s why many clients have started including instructions right at the end of their job descriptions to ensure that you’ve read their entire post, and also are sure of their requirements.

See if you can spot the special instruction below! 

This is becoming increasingly common, so make sure you read through every word on jobs you apply to! 

2. Prioritize Answering The Additional Questions

This was a mistake I made as a beginner on Upwork. I often thought the additional questions were just, well, additional questions. 

So what I would do is spend all my time, energy and creative juices on the cover letter, making it the best Upwork cover letter.

When it came to the additional questions, I would often post a single-sentence response or make a reference to my cover letter. 

My thinking was that the client would have read my cover letter first then the responses, right?

How wrong I was! 

I literally only realized this when I started hiring people on Upwork that clients see your response first, followed by your cover letter. 

This makes a lot of sense because if you have multiple applicants to weed through as a client, you’d set specific questions to zone in on your ideal candidates. Duh! 

So make sure you don’t commit the same mistake I did and invest all of your energy into writing a good cover letter for Upwork that you neglect the additional questions! 

3. Personalize Your Cover Letters 

This is extremely important. Imagine if you’re a client looking through many proposals and every cover letter starts with a generic greeting.

But suddenly one of them addresses you by name.

Wouldn’t that make you stop and read further?

Yes, granted not all job posters post their name on the job posting, but a little digging goes a long way. 

Here’s how I find out how to address the job poster if they haven’t posted their name on their job posting – I just look at past reviews they got! 

Here’s one example below:

Most of the time other freelancers would have given them feedback and addressed them by name. 

Sure I’ve gotten it wrong sometimes as it might be someone else in their team. (rarely though!) 

But the fact is they can tell if you’ve done additional homework on them as a client and are sincere in your cover letter. 

4. Ensure Your Expectations Align 

Now one thing I need to remind you before you go about crafting the best cover letter for Upwork is this – ensure that what the client requires is what you are able to provide and at the budget they’ve set.

There is no point in doing a smashing cover letter on Upwork but you realize that the client is paying too low, or that they require more availability than you are able to provide. 

This goes back to reading their job post clearly for the budget and availability required and also looking at their past history as a client.

Are they dependable? Have they paid decently for past projects? 

Once you have established this, then you can go about putting together all the tips I’ve highlighted so far to craft the best cover letter in Upwork. 

5. Tailor Your Experiences And Skill Sets To The Job Description

If you want to write a good Upwork cover letter then you jolly well make sure that your cover letter addresses your client’s requirements.

If they want someone with health and fitness experience and you have a personal trainer certification on the side, mention it.

If they’re looking for a cryptocurrency fanatic and you love following the ups and downs of the crypto market, make sure you tell them all about it too! 

Often your experiences may not be directly relevant. But dig deep and I’m sure you’ll find something.

I once saw a job posting for a wedding planner requesting SEO articles for their website .

 I told them I wasn’t married (yet!) but I loved weddings and I had actively helped some of my good friends behind the scenes for their weddings.

It didn’t get me hired, but it sure got them interested enough to start a conversation with me on Upwork. Baby steps! 

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6. Show Don’t Just Tell

You can have the best cover letter for Upwork, but this doesn’t matter much if you don’t have the chops to back up what you’re saying.

If you’re a freelance writer pitching to a new client, make sure you have your portfolio on hand to show the client just what you’ve been telling them – your writing style and areas of expertise. 

Here are some of my writing samples ! 

If you don’t have the means to purchase a site to host your writing samples, there are tons of free sites out there where you can host your portfolio! 

Psst, I go through this in detail in my freelance writing course . 

But if you don’t have time for that and want to start immediately, Journo Portfolio is an amazing platform to get started on! 

7. Make Sure You End With A Call-To-Action 

If you want to end things on a high as you craft the best cover letter in Upwork, then make sure you end your cover letter with a strong CTA.

A CTA or Call-To-Action is a statement which encourages your reader or recipient to act immediately.

It’s like when you watch an advertisement on YouTube or on Instagram and they tell you to click on a link if you’re keen to find out more. 

You can say “Looking forward to hearing back from you!”

But why do that when you can say, “I look forward to working with you and I’ll be happy to jump on a Zoom call today or tomorrow to discuss your requirements in detail.”

Imagine if a client needed something urgently and needed to speak to a freelancer within the next day to get this done. 

Your CTA would have been a godsend to them! 

Best Upwork Cover Letter Samples

Now, are you curious about how to weave together all these tips to create the best Upwork proposal cover letter? 

Here’s how! 

Now before you go ahead and copy and paste this or any best cover letter examples for your next client proposal, remember that it is always important to read every posting carefully and personalize! 

Made it this far in the article? Great! Here’s a real-life example of an Upwork best cover letter that I wrote that got me the job!  

FAQs For Best Cover Letter For Upwork  

How do i write a cover letter for upwork.

Here are some quick tips on writing the best cover letter for Upwork:

• Read The Job Description Carefully
• Prioritize Answering The Additional Questions
• Personalize Your Cover Letters
• Ensure Your Expectations Align 
• Tailor Your Experiences And Skill Sets To The Job Description
• Show Don’t Just Tell
• Make Sure You End With A Call-To-Action 

Is A 500 Word Cover Letter Ok?

No, a 500-word cover letter is not ok. You should target a word count of 250 to 400 words for a cover letter. Keep things short, sweet and concise as your prospective client or employer may have a lot of cover letters to look through. 

Some of the best sample cover letters for employment aren’t the longest ones. They’re the ones that display the candidate’s experience best in the most succinct way. 

How Do You End A Cover Letter On Upwork ?

The best way to end a cover letter on Upwork is to reiterate why you’re the best person for the job and to remember to include a call-to-action statement so that the client will be inspired to contact you right after.

Some of the best Upwork cover letter samples are those that clients can look at and go – yes, this is exactly the person we need.

By ending the letter with these elements, you can be sure your proposal will be top of mind for your future client. 

How Do I Write A Good Cover Letter?

Writing a good cover letter isn’t just for Upwork, you can also apply these skills when writing a cover letter for a job:

• Read The Job Listing Carefully
• Do Your Research On The Role
• Start With A Strong Opening Statement 
• Use Forward-Looking Statements Like What You Want To Do For Them Instead Of Just Saying What You’ve Done 
• Be Personal 
• Show Enthusiasm And Interest For The Role
• Keep Your Cover Letter Short And Succinct
• Ask For Feedback Before Sending It
• Spell-Check Your Letter

So there you have it. The steps to writing the best cover letter for Upwork to get the job and clients you want.

It’s really not that daunting or scary, right?

The steps are very straightforward and as long as you’ve read the job posting carefully, you’ll be able to craft the perfect cover letter that shows the client you are exactly what they are looking for

If you’re still unsure about your Upwork journey, don’t worry I have many other Upwork resources you can refer to! 

You’ll realize that the best way to learn to get better at finding work on Upwork is really to just start applying to jobs with these tips and then finetune your approach from there. 

Take that first step, start writing and applying, and as always reach out to me in the comment section down below if you need help! 

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Have You Proposed Right? Part 2: How I Wrote Winning Proposals (with Upwork Cover Letter Examples)

Part 1: How NOT to Write a Winning Proposal demonstrated all the tragicomic approaches for writing proposals to projects on freelance platforms such as Fiverr, Freelancer, PeoplePerHour, Upwork, etc. The article gave plenty of tips for getting it right also.

Now for the good part. The part where you learn how to write a compelling Upwork cover letter, consistently!

I’ll give you a detailed description of the process that I take to nail the proposal process from the beginning to the end. I have to admit I haven’t had much need for this lately because of relying on direct invitations from clients, but I can still remember the process from those days back then. All the projects relate to AR/VR technologies, usually to making Microsoft Kinect apps, obviously because that is what I specialized in from the beginning.

There are two mediums here: online freelance sites that force a certain process and format, and direct proposals to clients as free-form documents which could be suitable for online and IRL quotations for larger projects.

Part 2 will cover the standard case of proposals sent via freelance platforms. Regardless of the platform, the normal process includes (as mentioned earlier) the following steps:

• Searching for a suitable project
• Crafting the Upwork cover letter
• Discussing with the client (i.e. the interview)
• Proposing the business deal
• Signing the agreement

I will try to use fewer dating analogies in this part to keep things readable for you. Some meme pics are unavoidable, though, haha.

If you are t oo fast, you just get slapped in the face. If you are too slow, someone else gets the gig. This is the art of proposing.

Step 1: Searching for a suitable project

When you are browsing for projects, be sure you know how to read what the client is asking. There are two targets you have to consider: your quotation and your profile page. Additionally, your homepage, LinkedIn page, and such would need to be consistent as some clients may do a thorough investigation on your numerous online profiles before sending you any message.

For example, if your profile on the freelance platform mentions “web developer,” your homepage lists frontend technologies being your passion, you have no reason for applying for full-stack e-commerce projects as the keywords would give different weighting of what your skills and passion actually are. Consistency, consistency, consistency.

There could be a situation where your dream project is available to you, but the project description includes keywords (perhaps written by a non-technical client) that do not match the keywords in your profile. Theoretically, you could revise all of your profiles for a while to make that perfect proposal for that particular client. “All in” is a viable approach as long as you don’t have other proposals being reviewed at the same time. (I cannot say I have tried this myself, though.)

Let’s assume all of your profiles are more or less in line. Then it makes sense to search for specific projects. It may not help you so much if you see things through your wannabe freelance rock star glasses. You would need to be able to think it from the client’s perspective. How to know which type of client you are looking at? Well, you would need to read the project description carefully, twice.

Let’s go through a couple of examples of how to “read twice.”

The project is listed as a project for the Intermediate experience level with a fixed price budget of $10.

“VR designing (make a VR simulation):

I’ll give a picture and you should make a 3D modeling and make a VR simulation.

There are several things to change their colors and shapes, so when I see through the VR simulation, I could select the options (change color or change shapes) and watch the results.

I’m not sure about the payment of this project, so I put $10 but I’ll listen your voice, so please suggest the payment of this project.”

So, at first glance, you could say this looks fake because the budget is $10 only. In case you are using some filters in the search, you would never encounter this project post. That’s why plain keyword searches work best since you will be able to see all of the projects available regardless of the client’s skill in using the platform. Some of the very vague project descriptions worked out just fine after getting a hold of the actual person behind the keyboard, so do not overlook projects that look strange at first. The second time of reading, it might look much better.

Let’s play Sherlock Holmes now. In the above case, what clues can we see? What is obvious and what can we deduce?

Look for clues about what the client is like. You don’t need to be Sherlock Holmes to read between the lines, but it sure does help! In the best case, you don’t need to doubt.

Let’s list conclusions and clues leading to them point by point.

• He seems not to know the difference between design and programming. The job looks like being mainly about 3D modeling, actually.
• No programming language is mentioned.
• No hardware is mentioned.
• The expression “see through the VR simulation” is something not used by techies. Techies would also probably not say “several things” but “several objects.”
• The price level seems to be unknown (and in fact, it is possible to quote without knowing at least the hardware which may define the development stack and so on).
• The client does not specify the VR hardware to be developed for.

I’d say there’s a great opportunity in this project! You would be able to:

• Define the requirements and explain them to the client in a way he understands them.
• Set the price according to the value of the client (once you hear more).
• You might be in the position to suggest the hardware that you already have. (Yes, you deduce correctly that I have done a number of projects on hardware sent to me by the client.)

Only one way to find out: go and propose! Preferably, do it right. 🙂

The project is listed as a job for Expert experience level with a high hourly rate.

“Kinect-based game:

Hi, I’m looking for a professional game developer to create a simple Kinect game (Kinect 1 or 2).

The game is based on this Kinect game: [Link to a YouTube video]

Our version is much simpler, but the concept is similar.

See mockups attached to this link – [Dropbox link]

This is a two-week project that starts as soon as possible, so please only people with high availability needed. The project can be in Unity, Unreal or a different engine.

[Nickname of the client]”

Let’s list conclusions again:

• He seems to know about the keywords (Unity/Unreal) but has no clear idea about the programming side.
• There’s a clear idea about the scope, cost, and a number of people, so project management seems to be his strong point.
• Mockups are provided, i.e. just the programming needs to be done on any stack preferred by the developer (as most design assets can be imported to any game development tool).
• Deadline is coming soon (no offense to any designers, but that’s how all of my designer clients seem to be, so far).
• The video links show the reference app being used in an event.
• Saving the day is good business for everyone! Failed projects kill small businesses, so failure is not an option here for this client.
• You can choose the stack you can develop fastest.
• The project looks like not having much time for design iterations and there are already mockups from the client, so the chance of stretching the project’s end date is very small.

I’d say again that there’s a great opportunity in this project! You would be able to:

• Work with good, capable designers in a setup where everyone is doing what they do best.
• Select much of the stacks and tools as you prefer and are fast to develop with.
• Charge your expert rate “to save the day” for the client, who is apparently in need of fast and good freelancers. (Slow and good would not do, and fast but not good are never needed.)

Only one way to find out: go and propose right! Again. 🙂

The project is listed as a job for Intermediate experience level with a mid-range hourly rate.

“Kinect depth camera recorder:

Looking for an individual who has experience developing with the Kinect 2.0 SDK. The individual must be knowledgeable with C# and/or C++.  We are looking for a programmer who can help us develop a recorder for the Kinect depth stream with Visual Studio. Will be working alongside one of our employees to get this completed.”

My conclusions this time are:

• Uses technical keywords such as C#, C++, and names the SDK version specifically as 2.0.
• The experience level is not Expert level although the job is far from typical in the marketplace.
• There is a clear expectation of working in collaboration with one of the software developers on client’s side who will probably do integration work. The freelancer is expected to know Kinect better than the company’s own software engineers.
• The project is split so that there is no need for additional non-disclosure agreements because the interface of the software to be developed will be specified very accurately by the client’s employee. That’s mentioned upfront (which is good).
• If the project leads to a new product, the client might want to take all credit for creating it.

There’s nothing wrong with this project! It’s well specified and can go really well as long as you can:

• Accommodate the collaboration mode (time zone, language, communication style, and frequency, etc.)
• You can give a rough estimate of the job, even it is mentioned to be a job with hourly rate compensation. A technical project manager is sure to ask for this.
• If the start of the project goes well, there could be more to be done than what is mentioned, so the project could grow from the initial scope.

The project is listed as a $2,000 fixed price gig with minimal description.

“Kinect solution:

We want to develop a solution for retail.”

That’s it. The obvious conclusions can be drawn in a few seconds, of course:

• There is little more here for you than an endless discussion on what hardware and what overall solution you would need to deliver.
• After long discussions, you would most likely need to help the client specify the hardware after which the communication might stop. Possibly a Shopper who only wants to get partial or complete specifications of a good solution for free or a Flash who has no time to do anything properly.
• The price, even if tentative, is probably too low to be considered seriously (because of the above reason).

You will be better off skipping these kinds of project descriptions. Mere title-level descriptions correspond with the client’s ability and/or time for writing up the requirements. I’ve sent tentative quotations to some projects of this type and none of them worked out. 0%.

There are a number of these kinds of “bad apples” listed in the online marketplaces, in fact. You cannot quote properly and you can hope to be called for an interview for which you cannot prepare for, so you can only “swing it.” All you really end up doing is spending time with the client to plan the project for free. After some early trials and failures, I started to skip all these kinds of opportunities.

How to pick?

Now, let’s say you have a couple of good projects shortlisted for sending a quotation. You can choose to quote for all of them quickly or save your time and do one quotation really well. I have a couple of principles that help to make the decision:

• Favor non-technical clients if you are up for it (see my discussion on the sweet spot ).
• Pick the most interesting one (as a happy freelancer is always the most productive freelancer).
• Pick the most realistic-looking one (i.e. enough info, reasonable budget) which should produce the least amount of hassle.
• Work for the most interesting person (if any info about the client is available) as the connection could turn out to be very useful later on.

In any case, no matter how many quotations you are planning to send, don’t copy-paste anything ! Every project is different, so you bet every proposal needs to be different. You are about to propose a business deal to another person so that the other person needs to feel that you wish to work in particular with him or her. It is much better to take the time to craft the proposal properly than send some quick stuff over to someone else, especially when your aim is to get the person to pay you real money. Only the properly done proposals lead to proper projects … and you don’t want to get the other ones anyway.

Step 2: Crafting the Upwork cover letter

Now the juicy part. How to write a great Upwork cover letter, i.e. a short description of what you can do for the client in a way that attracts the client enough to step into a closer discussion with you? It’s not so easy and takes some thinking every time. Think carefully, write skillfully.

Your goal in this phase is to attract the client in the right way. Not the wrong way.

Let’s go with the above examples. Please note these are all real-world cases from my logs, i.e. proven to work!

I’m not sure about the payment of this project, so I put $10 but I’ll listen to your voice, so please suggest the payment of this project.”

My Upwork cover letter looks like this:

“Hello! I’m Dr. Mike, an expert in creating VR simulations of all kinds, usually for training simulators. I could do this very quickly. Mainly I’d need to know which VR device you’re planning to use. I can also offer some help deciding the device if needed.

Feel free to take a look at my portfolio here and ask for more information. I can send my portfolio PDF as well.

I offer very fast turnarounds on these kinds of small projects and I execute them on a CTO level. You don’t need to worry about anything even slightly technical.

The price I listed is tentative and matching a couple of weeks’ work. It is subject to changes as soon as I hear more about your exact aim. If possible, please share the image you want to be turned into a VR experience.

Looking forward to hearing from you.

Best regards,

The tentative price I set is $5,000. Why? Mainly because I just don’t do any smaller projects to protect my profile. All projects the past couple of years have been $10-20K whereas most go in the $1-2K range. Past big projects attract new big projects, the rest is left for those freelancers who enjoy their proposal battles against their peers with a similar skillset and background.

Why did I write as I did? A couple of reasons:

• I don’t see the person’s name, so I cannot include that in my “hello.”
• The word “simulation” indicates something possibly relating to training simulation, so I’m simply taking a blind guess here. I cannot know, but it does not matter. If I guessed right, and the project is really about training simulations, there is a good basis for hiring me as I have an extensive background in that specific types of applications as shown in the latest portfolio item. If it is not, I don’t probably miss anything really good, actually. No way to lose!
• I offer to send an additional portfolio in case there is something not mentioned that could be relevant here. Normally, I do not mention it, but the client may get it upon request.
• Taking care of everything technical (as this is clearly a non-technical client) including the choice of hardware, which should make my proposal look like a safe choice.
• Tentative schedule (even if I’m not sure about the scope).
• Tentative pricing. This is important to mention so they do not jump to conclusions.
• I ask questions about the hardware and if the image could be shared, both done as an indirect questions in the sentence. Now the barrier for sending the next message should be minimal. The client can simply answer those questions and then we are already in the next step: Discussion.

There we go. If the client accepts the proposal at least to the extent of discussing further, the project is mine and the price is good, for sure. For my part, if the tentative price is the problem, I would not want this client anyway. Everybody wins! That’s how a good deal should be in any case. 🙂

Although the project is vague, writing and sending the proposal didn’t take many minutes. I don’t even know if I have the right hardware, but in case I get to suggest, of course, I would recommend one of those that I already have. Cost-efficiency with speed.

My Upwork cover letter with the full hourly rate (which was about double to most others at that time):

“Hello [nickname of the client],

I’ve developed a bit more complex games to be used in a shopping mall (please see my portfolio). I’ve made two similar installations, both with 0 bugs reported.

This is doable in 2 weeks, especially if we only use the depth image from Kinect to visualize those 2 players (no 3D avatar animations). I’d book a day or two for making a decent scoring algorithm using just the depth image matched against the target hole/silhouette. I’d implement this using Kinect 2 for Windows (Windows 8, 8.1 or 10) and Unity3D 5.4.

How many levels would you need (or how many minutes of gameplay)? Would you provide graphics or shall I make something up? Where do you plan to deploy this?

For Kinect installations in public places, there are some concerns that I recently wrote an article about… can share with you later, if interested in my empirical tips & tricks.

The timing happens to be perfect, I can start on 16th and finish by the 28th.

This was something I know before even sending the proposal that I nailed it. What the client is asking is so similar to what I just finished, so even the timing was in my favor! Unfortunately, by the rules of the platform, I cannot include direct links to my blog post which I just wrote about the previous project.

The only thing could be an issue with the price, in case the client has not been able to charge their customer very much. That’s the only unknown here. So, what I did this time is:

• I jump straight to the topic and skip everything else except the most relevant thing. I guessed the purpose of the application (an event of some sort) so I can directly mention that being similar to what I just did in a previous project.
• I claim I can provide high-quality work by pointing the client to my portfolio items of projects that were finished flawlessly.
• I suggest the best hardware for the purpose and its practical impact so that at least one problem is already solved before we enter the discussion phase.
• I mention the stack that I’d use, which matches the one the client had already imagined, just to confirm we’re are “technically compatible.”
• I ask three questions about the specifics, which shows that I’m interested and curious and that I can find a collaborative mode easily (e.g. who should be in charge of making the graphics).
• I indicate that I write a technical blog on this very topic. What the client is asking is what I just did for someone similar to this client and have experience of making the whole thing work, not just the technical bits. So, obviously, in the client’s eyes, I should be the guy who also knows the client’s domain and not just the technology.
• I promise the delivery time to be within safe limits so the client does not need to worry.

All in all, my proposal is a bit longer than the client’s but still exactly to the point. Nothing irrelevant is included. Of all the freelancers available to the client, working with me should look like the safest option. Everything necessary is covered: quality, deadline, and collaboration mode.

The project is listed as a job for the Intermediate experience level with a mid-range hourly rate.

My short Upwork cover letter with full hourly rate price is matching with the length of the project description:

My name is Mike, I’ve worked for the last 4 years exclusively on Kinect and Kinect 2.0. I’ve made color/depth/skeleton stream recorders for a couple of clients as well as a recording analysis tool of my own. Also, I’ve developed a very compact file format and encoder/decoder library for Kinect data.

We could have a quick Skype call and discuss your requirements for development or just consulting to guide your employee through the development steps.

I hereby attach a short portfolio that includes a slide on my analysis tool among other Kinect projects.”

What I did here is:

• I skip “Dr.” here that I usually include. I just thought being less formal in this case might fit better the short story I give him.
• Unlike in other proposals, I mention the exclusive focus on this type of application and the number of years doing it. Usually, the number of years does not impress very much.
• Keep it short and to the point. As this is a technical client, I want to save his time from reading a lot of introductions or list any other things than exactly those technical bits that are relevant (image streams and encoders).
• Invite the client directly here to a Skype call (which I don’t do always at this stage) as I assume to talk with the employee directly which is not the same person as the one posting this job. So, let’s open the communication channel ASAP.
• I give two options for the collaboration model to appear flexible and goal-oriented. Whatever works, works, let’s do it.
• I add a portfolio PDF so that the client does not need to read more when browsing the proposals.

Additional portfolio documents may come in handy sometimes. Most of the time you don’t need them, especially if working through platforms that offer portfolio pages linked to your freelancer profile.

I have a master version that includes all notable freelance projects I have done from which I can cut a specific shorter version for any client to keep things concise and to avoid overwhelming the client with too much information.

In this case the portfolio PDF I sent included:

• A short introduction of my own background
• Five pages, one project per page.
• Every project that had any kind of recording function is highlighted so that the client cannot miss seeing my previous experience on the exact challenge is his project.
• One of the projects is obviously the encoder/decoder thing that I made years earlier.
• The first project is from four years ago, thus backing up my claim of years of experience.

The project is listed as a $2,000 fixed-price gig with minimal description.

As deduced earlier, this minimalism is evident in the case of less serious clients, but as this was one of the discussions long ago, I can demonstrate the main steps of what you expect.

I didn’t spend two minutes writing my proposal, in which I mention the most similar project I’ve done and the minimum price of a project that I do. It led to a long discussion over the next almost three weeks, where:

• We exchanged images to understand the exact use case.
• We stayed purely on text chat-basis for all communication.
• I got very late replies starting with “Hello, sorry for the late reply, just noticed this, …” and so on, which is a direct indication of the project not being very important even to the client.
• I got the feeling there was already part of the work completed once some of the messages and links to similar works that I sent had already some value to the client.
• After learning about the exact scope (finally), I landed the actual price being around $10K which is when the client could only say “I have to discuss with my team, but I think that is a little over budget.”

The end. That’s how these things go. Nobody good would need to engage in a project like this. Just skip.

Step 3: Discussing with the client

Now, you have got the client’s attention and there is a good positive expectation: a very rough plan and a tentative order of magnitude price. What’s left is landing the project for real, with a complete plan and collaboration mode figure out with a price tag on it.

What’s left is these remaining steps:

Unfortunately, these parts are the art side of freelancing. There is little point in giving examples of exact discussions as every single discussion is very different. All I can do here is list some principles that you could apply to your discussions. Somehow, you need to produce the right feeling on the client’s side of the table so that things start rolling. Looking too eager won’t do the job. Being unresponsive or distant will not work either. You have to be matching with the client’s style on multiple levels to succeed.

Match with the client’s style to create a good connection, whatever the style is. People are wired to like similarities and dislike differences on a subconscious level, which is something very useful to be kept in mind.

Tips for discussion

After getting a reply from the client on your proposal, this step is the key to everything. This is when you have to:

• Being curious and enthusiastic about the client’s project and overall goal.
• Demonstration of your competence done quickly, e.g. by talking about the closest work you have done to the project in question and what came of it.
• Create a collaborative, positive atmosphere.
• Understand the exact goal of the client.
• Find a way to get your client to that goal and communicate it clearly in a step-wise manner.
• Agree on who does what when the project starts.
• Give a clear indication of the price of the project. This must never be a surprise in the next phases!

If this step is done right, few things can go wrong in the last steps. It is good to be conscious that there is a huge variety of approaches the client might prefer. Some clients:

• may ask you a lot of questions as in a job interview especially if they have a lot of experience in hiring. Nothing wrong with this approach, actually, it’s just a preference and routine thing.
• might ask some simple coding tests to be done (which I’ve never been asked to do, except in the case of that scam I wrote about earlier).
• may want to know what kind of a successful person you are and ask much about your life rather than keeping things strictly about business. Nothing wrong with this either.
• want to keep things in text-only mode all the way long because of their own preference. But I have to mention all the good clients I have found through freelance platforms have taken the step to do either voice or video calls. Creating a good business relationship is important and that’s done by the individuals involved.

Chitchat is fine if that’s the client’s preference. Some prefer to stick with the topic. Be sure to swing both ways! 😉

The language barrier

One important thing must be understood: always write and speak in the client’s language. For example: If I’m prospected to work as an expert in a technically capable team, I can use the software slang and jargon like repo , stack , names of all the code design patterns, and all the abbreviations we developers use. I may ask them to spec the work properly, as they know exactly what it means in the discussion. Part of the vocabulary works with semi-technical clients, such as design houses.

However, if I’m prospected to do CTO-as-a-Service for someone non-technical, asking about their repos , stacks, and specs only wastes the time of everyone involved. It would be part of my job to manage all that once the product or service-level business-related requirements have been defined.

I remember seeing a funny discussion where the client mentioned just vaguely “I’m looking for someone with solid experience in web development” having the intention of getting an experienced freelancer for the job and excluding all entry-level developers. The client got an extensive reply from the freelancer explaining what he knows about Solid .

It is understandably difficult to read the need for “solid experience” as “experience in Solid,” it happens. Pure text-only discussions can be tough, sometimes. Voice or video is preferred. Sometimes, text chats get so complicated that the client just gives up in frustration. You have to be able to read the type of the client between the lines to get the tone right in order to communicate on the same level, then you can get somewhere.

Do your research

Many may not realize, but once you get to know your prospective client a little bit, you may get to know the name of the person as well as the name of the business. Be sure to go online and absorb all the public information you can get! Knowing what business the client is conducting increases your chances of proposing a deal that is attractive.

You may demonstrate your understanding and high level of involvement by discussing how the project result will benefit the client’s customers. It’s is actually a good thing to say “Hey I had a look at your website and thought that …”

I would argue that doing background research is one of the most important things in getting into the head of the client. What the company does, who they sell to, who their suppliers are … all this will help you to get the big picture and reasons why they want to hire a freelancer for the job. All this knowledge will play to your advantage.

Often it is the discussion phase where you learn who the client is, but sometimes you get to know that from the beginning which helps a lot. Some project descriptions include the company’s name. In that case, do your research as early as you can to guarantee that your own understanding of the client’s ultimate aim is complete. Also, background research done well reduces the time spent on discussion, so you don’t need to take as a heavy “additional step” in the process of getting a freelance gig.

Sometimes it happens that no matter the length of the discussion, you simply won’t get much information on the client. This is always a pity and it definitely hinders you from getting a full understanding of what you need to do for the client. Not being able to do background research and staying in text chat only -mode is a combination that may lead to misunderstandings and false expectations on both sides. Avoid this at all costs.

Project type and milestones

Another aspect of the discussion phase is deciding the project type. Most platforms offer fixed-price or hourly-paid projects, both of which have their good purposes. Getting mixed up on this level will only result in a miserable outcome for the freelancer.

Fixed-price projects end only when the client is completely happy with the end results, not a second earlier. Additionally, you may have to offer some support after the payment, e.g. for bug fixes in case you make one or two. This is important to make the client feel safe about working with you.

Once the deal is there, you cannot change it so much, unless there is a clear increase in the scope, e.g. an entirely new module to be built. How to make money out of fixed-price projects as a freelance developer is related to your mastery of making estimations and managing the client’s expectations. The first part is only about your ability to manage your own work. It’s an operational aspect. The second part is all about communication and customer relationship.

I have a simple trick to nail both at the same time. During the discussion phase, I take the effort of splitting the work items that I talk about with the client into milestones (fixed price or hourly estimates) after which I list the limitations:  “within the scope” and “outside the scope.”

For any bigger project, this is very practical, as it works as a warranty for not overshooting the client’s budget (she needs to play more) or overshooting your own schedule (you need to work more and possibly miss doing other projects). More about this in the last part of this article series.

Please note that in the case of hourly-paid projects, it is still essential to give estimates and list the factors that may cause changes to it. At least a rough range must be given. Nobody wants to start a project that has no end date or maximum budget. There’s always a maximum budget.

The little things

After all of the above, perhaps the last tips for the discussion phase are not that many anymore:

• Keep it short and to the point, unless the client is more interested in knowing about you. Chitchat is fine if that is the client’s way. There is no need to push into that direction yourself to save time for both.
• Maintain a positive atmosphere from the start to the end. In the case of tone changes, things might end before Steps 4 and 5.
• Don’t go too deep into the negotiation mode. If the price is the biggest problem, there rarely is a good match anyway. Dropping the price, especially if done more than once, makes you look less professional and a little bit desperate, perhaps. Let it go and focus on the next client.

You can put a little “cherry on top” with simple things like starting with the greeting using the client’s language (if it is known) even if the rest goes in English. A nice little added touch that never hurts as it shows some attention to the person in question.

Moreover, you should take note of all the typical mistakes explained in Part 1 . That is what you can do. The other side of the coin is the client, of course. Some of them simply lack the skills to get the message across or define their own plan or even the end goals, which makes things difficult for freelancers. Anyway, looking at the strange examples might help to identify situations where you should just end the discussion before it expands too much and takes your work time away from you.

“But hey, where’s the value proposition?”

That’s the thing. After the early stages of trying to write very comprehensive explanations in the proposal that some others still seem to do, I found that brief to-the-point proposals work best. Only in rare cases, long proposals lead to getting the gig. The key factor here is to match the client’s style.

Once I got a gig that was posted with about a 400-word description (more than one page) that included everything from the requirements of the long-term project to the company’s vision, values, and background. This extensive description was supplemented with four typical screening questions.

My proposal text was also about 400 words, but answers to the screening texts took almost a thousand! The proposal went in and I got a reply with compliments and eventually a formal offer. Usually, you don’t need to go to these lengths to get to the discussion phase. You can see the need from the length of the project description. Match it.

In general, the value proposition is something pretty easy to do, once it is clear in your own head. Most clients appreciate conciseness, especially the good ones who are typically busy running their businesses. Then, how to describe the value you bring in the proposal?

I try to get the main point across in the first thing that the client sees, i.e. the quotation with text and tentative price. There is no point in trying to fit everything you could offer to the client in a short quotation. Instead, I break it down into small parts that I feed to the client during the discussion. It should make sense to anybody, actually. Before you fully understand the client’s problem, can you really even propose a complete solution? No, but the main point needs to be crystal clear.

I only put the most important thing that I see (or sometimes guess) the client would value in the first quotation text. I may add the second most important thing too in the way you saw in the above examples. It is important to know which string to pull in which order:

• Example A: If a non-technical client is asking for something very complicated to him/her, I have to mention the ability to take care of everything technical.
• Example B: If the client’s deadline looks like the most important thing, I have to write something to be able to meet it without having any risk on my side of the work.
• Example C: If the main worry of the client seems like finding particular technical expertise, my proposal will need to demonstrate my expertise above any other thing.

You get the picture. Address the biggest need of the client first, and build the rest of the proposal around it.

Additionally, of course, there is a tentative price tag that I have to include. My clients being small or starting businesses the usual discussion is not the exact number of thousands that need to be paid. For individuals, an additional hundred bucks could be a problem. I cannot quote ridiculous prices for something trivial, nor can I go super-cheap on something complicated.

A couple of principles that help in making the client understand what I typically offer are:

• Complete safety; A guarantee of getting to the goal, which is backed with 5-star reviews and recommendations from previous clients.
• Fast delivery; Because of the speed even in the case of hourly paid projects the final price to the client will not be too high.
• Highest possible quality; Nobody needs faulty software, so from the first delivery on, there are no bugs … only unimplemented features if we go by iterative milestones. High quality in complex software is not easy to achieve, especially if delivered fast, so this also relates to the expertise level.

Now if you look at the examples A-C, you can see the value proposed always hits some of the above. Simply, I pick the closest one based on what the client seems to be asking for.

Interestingly, one thing that I don’t do (that I see many others do) is offering a support period for bug fixes, for instance. Of course, I can give support after the final payment, but I never mention that upfront! Why? Because it would indicate that my solutions are flawed and there will be a lot of bugs. The expectation I have to create is that there won’t be any bugs. That’s the real quality factor. 😉

Also, I don’t want to sidetrack the discussion to bugs that we should expect and prepare for. What I normally do is that I reserve some hours for “fine-tuning” the design, behavior, etc. of the software before the final payment should be made. Probably better for the client this way. 😉

Actually, this kind of quite simplistic thinking applied to your case can take you pretty far already. Perhaps, after finishing reading this, you could take a look back at those proposals and see which string I pulled for each of the different clients in examples A, B, and C.

The final steps: Proposing the business deal and getting signatures on it

It is rare that after a successful discussion and planning with the client you would end up in a serious disagreement at the last stages. Only the failures listed earlier could ruin the project.

Most platforms have a function for the client’s side to send an offer to seal the deal. Usually, this is exactly matching what has been discussed. If something looks strange or out of sync with the plan agreed in the previous step, this is the last opportunity to pull off. Once the offer is accepted by you, there’s no going back anymore without consequences. Proceed with care.

Perhaps the only thing here is this: do not make the client delay more than 24h. The opportunity might pass quickly.

If still in doubt, it is better to pull off. Unfortunately, that will be the last time you see that client, as the discussion effort was wasted.

There you have it. That’s how I propose by writing an Upwork cover letter that wins! 🙂 There are a lot of unknowns, there are ways to guess certain things, there are common steps. Some things are pretty obvious, some require Sherlock. Yet, sending quotations and proposals is more on the art side of things rather than being pure science. That’s how doing business with people is anyway. Freelancing is not any different.

A proposal done right can make your client’s day so bright!

The last part, Part 3 , will take you through my proposal template for larger projects that require a little bit more formality.

Mikko J. Rissanen, Ph.D., a.k.a. Dr. Mike, is an accomplished solopreneur living in a tropical paradise, inventing cool tech and coding from his beach office... and eating coconuts all day, every day. He has been running his one-man show in Penang, Malaysia, since 2014 until he moved the business to the United States as I2 Network in 2021. He is one of the most highly paid freelancers on Upwork and he has been supporting hundreds of starting freelancers since 2017. Follow his latest tips on LinkedIn or seek his personal guidance by participating in the Freelance Like a Boss webinar course or become a member of the CoachLancer community !

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Our Trump reporting upsets some readers, but there aren’t two sides to facts: Letter from the Editor

• Updated: Apr. 06, 2024, 10:27 a.m. |
• Published: Mar. 30, 2024, 8:16 a.m.

Some readers complain that we have different standards involving Donald Trump and Joe Biden. (AP Photo, File) AP

• Chris Quinn, Editor, cleveland.com/The Plain Dealer

A more-than-occasional arrival in the email these days is a question expressed two ways, one with dripping condescension and the other with courtesy:

Why don’t our opinion platforms treat Donald Trump and other politicians exactly the same way. Some phrase it differently, asking why we demean the former president’s supporters in describing his behavior as monstrous, insurrectionist and authoritarian.

I feel for those who write. They believe in Trump and want their local news source to recognize what they see in him.

The angry writers denounce me for ignoring what they call the Biden family crime syndicate and criminality far beyond that of Trump. They quote news sources of no credibility as proof the mainstream media ignores evidence that Biden, not Trump, is the criminal dictator.

The courteous writers don’t go down that road. They politely ask how we can discount the passions and beliefs of the many people who believe in Trump.

Chris Quinn's recent Letters from the Editor

• Around the globe and the nation, thousands thank us for telling the truth about Trump: Letter from the Editor
• Voices of hope. Voices of anxiety. Tears of gratitude. A global response to how we tell the truth about Donald Trump
• Let’s hang it up on polling. In election after election, they get it wrong: Letter from the Editor

This is a tough column to write, because I don’t want to demean or insult those who write me in good faith. I’ve started it a half dozen times since November but turned to other topics each time because this needle is hard to thread. No matter how I present it, I’ll offend some thoughtful, decent people.

The north star here is truth. We tell the truth, even when it offends some of the people who pay us for information.

The truth is that Donald Trump undermined faith in our elections in his false bid to retain the presidency. He sparked an insurrection intended to overthrow our government and keep himself in power. No president in our history has done worse.

This is not subjective. We all saw it. Plenty of leaders today try to convince the masses we did not see what we saw, but our eyes don’t deceive. (If leaders began a yearslong campaign today to convince us that the Baltimore bridge did not collapse Tuesday morning, would you ever believe them?) Trust your eyes. Trump on Jan. 6 launched the most serious threat to our system of government since the Civil War. You know that. You saw it.

The facts involving Trump are crystal clear, and as news people, we cannot pretend otherwise, as unpopular as that might be with a segment of our readers. There aren’t two sides to facts. People who say the earth is flat don’t get space on our platforms. If that offends them, so be it.

As for those who equate Trump and Joe Biden, that’s false equivalency. Biden has done nothing remotely close to the egregious, anti-American acts of Trump. We can debate the success and mindset of our current president, as we have about most presidents in our lifetimes, but Biden was never a threat to our democracy. Trump is. He is unique among all American presidents for his efforts to keep power at any cost.

Personally, I find it hard to understand how Americans who take pride in our system of government support Trump. All those soldiers who died in World War II were fighting against the kind of regime Trump wants to create on our soil. How do they not see it?

The March 25 edition of the New Yorker magazine offers some insight. It includes a detailed review of a new book about Adolf Hitler, focused on the year 1932. It’s called “Takeover: Hitler’s Final Rise to Power” and is by historian Timothy W. Ryback. It explains how German leaders – including some in the media -- thought they could use Hitler as a means to get power for themselves and were willing to look past his obvious deficiencies to get where they wanted. In tolerating and using Hitler as a means to an end, they helped create the monstrous dictator responsible for millions of deaths.

How are those German leaders different from people in Congress saying the election was stolen or that Jan. 6 was not an insurrection aimed at destroying our government? They know the truth, but they deny it. They see Trump as a means to an end – power for themselves and their “team” – even if it means repeatedly telling lies.

Sadly, many believe the lies. They trust people in authority, without questioning the obvious discrepancies or relying on their own eyes. These are the people who take offense to the truths we tell about Trump. No one in our newsroom gets up in the morning wanting to make a segment of readers feel bad. No one seeks to demean anyone. We understand what a privilege it is to be welcomed into the lives of the millions of people who visit our platforms each month for news, sports and entertainment. But our duty is to the truth.

Our nation does seem to be slipping down the same slide that Germany did in the 1930s. Maybe the collapse of government in the hands of a madman is inevitable, given how the media landscape has been corrupted by partisans, as it was in 1930s Germany.

I hope not.

In our newsroom, we’ll do our part. Much as it offends some who read us, we will continue to tell the truth about Trump.

I’m at mailto:[email protected]

Thanks for reading.

( Note: A follow-up column about the overwhelming international response to this piece can be found here , and a sampling of the responses can be found here .)

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NPR defends its journalism after senior editor says it has lost the public's trust

David Folkenflik

NPR is defending its journalism and integrity after a senior editor wrote an essay accusing it of losing the public's trust. Saul Loeb/AFP via Getty Images hide caption

NPR is defending its journalism and integrity after a senior editor wrote an essay accusing it of losing the public's trust.

NPR's top news executive defended its journalism and its commitment to reflecting a diverse array of views on Tuesday after a senior NPR editor wrote a broad critique of how the network has covered some of the most important stories of the age.

"An open-minded spirit no longer exists within NPR, and now, predictably, we don't have an audience that reflects America," writes Uri Berliner.

A strategic emphasis on diversity and inclusion on the basis of race, ethnicity and sexual orientation, promoted by NPR's former CEO, John Lansing, has fed "the absence of viewpoint diversity," Berliner writes.

NPR's chief news executive, Edith Chapin, wrote in a memo to staff Tuesday afternoon that she and the news leadership team strongly reject Berliner's assessment.

"We're proud to stand behind the exceptional work that our desks and shows do to cover a wide range of challenging stories," she wrote. "We believe that inclusion — among our staff, with our sourcing, and in our overall coverage — is critical to telling the nuanced stories of this country and our world."

NPR names tech executive Katherine Maher to lead in turbulent era

She added, "None of our work is above scrutiny or critique. We must have vigorous discussions in the newsroom about how we serve the public as a whole."

A spokesperson for NPR said Chapin, who also serves as the network's chief content officer, would have no further comment.

Praised by NPR's critics

Berliner is a senior editor on NPR's Business Desk. (Disclosure: I, too, am part of the Business Desk, and Berliner has edited many of my past stories. He did not see any version of this article or participate in its preparation before it was posted publicly.)

Berliner's essay , titled "I've Been at NPR for 25 years. Here's How We Lost America's Trust," was published by The Free Press, a website that has welcomed journalists who have concluded that mainstream news outlets have become reflexively liberal.

Berliner writes that as a Subaru-driving, Sarah Lawrence College graduate who "was raised by a lesbian peace activist mother ," he fits the mold of a loyal NPR fan.

Yet Berliner says NPR's news coverage has fallen short on some of the most controversial stories of recent years, from the question of whether former President Donald Trump colluded with Russia in the 2016 election, to the origins of the virus that causes COVID-19, to the significance and provenance of emails leaked from a laptop owned by Hunter Biden weeks before the 2020 election. In addition, he blasted NPR's coverage of the Israel-Hamas conflict.

On each of these stories, Berliner asserts, NPR has suffered from groupthink due to too little diversity of viewpoints in the newsroom.

The essay ricocheted Tuesday around conservative media , with some labeling Berliner a whistleblower . Others picked it up on social media, including Elon Musk, who has lambasted NPR for leaving his social media site, X. (Musk emailed another NPR reporter a link to Berliner's article with a gibe that the reporter was a "quisling" — a World War II reference to someone who collaborates with the enemy.)

When asked for further comment late Tuesday, Berliner declined, saying the essay spoke for itself.

The arguments he raises — and counters — have percolated across U.S. newsrooms in recent years. The #MeToo sexual harassment scandals of 2016 and 2017 forced newsrooms to listen to and heed more junior colleagues. The social justice movement prompted by the killing of George Floyd in 2020 inspired a reckoning in many places. Newsroom leaders often appeared to stand on shaky ground.

Leaders at many newsrooms, including top editors at The New York Times and the Los Angeles Times , lost their jobs. Legendary Washington Post Executive Editor Martin Baron wrote in his memoir that he feared his bonds with the staff were "frayed beyond repair," especially over the degree of self-expression his journalists expected to exert on social media, before he decided to step down in early 2021.

Since then, Baron and others — including leaders of some of these newsrooms — have suggested that the pendulum has swung too far.

Author Interviews

Legendary editor marty baron describes his 'collision of power' with trump and bezos.

New York Times publisher A.G. Sulzberger warned last year against journalists embracing a stance of what he calls "one-side-ism": "where journalists are demonstrating that they're on the side of the righteous."

"I really think that that can create blind spots and echo chambers," he said.

Internal arguments at The Times over the strength of its reporting on accusations that Hamas engaged in sexual assaults as part of a strategy for its Oct. 7 attack on Israel erupted publicly . The paper conducted an investigation to determine the source of a leak over a planned episode of the paper's podcast The Daily on the subject, which months later has not been released. The newsroom guild accused the paper of "targeted interrogation" of journalists of Middle Eastern descent.

Heated pushback in NPR's newsroom

Given Berliner's account of private conversations, several NPR journalists question whether they can now trust him with unguarded assessments about stories in real time. Others express frustration that he had not sought out comment in advance of publication. Berliner acknowledged to me that for this story, he did not seek NPR's approval to publish the piece, nor did he give the network advance notice.

Some of Berliner's NPR colleagues are responding heatedly. Fernando Alfonso, a senior supervising editor for digital news, wrote that he wholeheartedly rejected Berliner's critique of the coverage of the Israel-Hamas conflict, for which NPR's journalists, like their peers, periodically put themselves at risk.

Alfonso also took issue with Berliner's concern over the focus on diversity at NPR.

"As a person of color who has often worked in newsrooms with little to no people who look like me, the efforts NPR has made to diversify its workforce and its sources are unique and appropriate given the news industry's long-standing lack of diversity," Alfonso says. "These efforts should be celebrated and not denigrated as Uri has done."

After this story was first published, Berliner contested Alfonso's characterization, saying his criticism of NPR is about the lack of diversity of viewpoints, not its diversity itself.

"I never criticized NPR's priority of achieving a more diverse workforce in terms of race, ethnicity and sexual orientation. I have not 'denigrated' NPR's newsroom diversity goals," Berliner said. "That's wrong."

Questions of diversity

Under former CEO John Lansing, NPR made increasing diversity, both of its staff and its audience, its "North Star" mission. Berliner says in the essay that NPR failed to consider broader diversity of viewpoint, noting, "In D.C., where NPR is headquartered and many of us live, I found 87 registered Democrats working in editorial positions and zero Republicans."

Berliner cited audience estimates that suggested a concurrent falloff in listening by Republicans. (The number of people listening to NPR broadcasts and terrestrial radio broadly has declined since the start of the pandemic.)

Former NPR vice president for news and ombudsman Jeffrey Dvorkin tweeted , "I know Uri. He's not wrong."

Others questioned Berliner's logic. "This probably gets causality somewhat backward," tweeted Semafor Washington editor Jordan Weissmann . "I'd guess that a lot of NPR listeners who voted for [Mitt] Romney have changed how they identify politically."

Similarly, Nieman Lab founder Joshua Benton suggested the rise of Trump alienated many NPR-appreciating Republicans from the GOP.

In recent years, NPR has greatly enhanced the percentage of people of color in its workforce and its executive ranks. Four out of 10 staffers are people of color; nearly half of NPR's leadership team identifies as Black, Asian or Latino.

"The philosophy is: Do you want to serve all of America and make sure it sounds like all of America, or not?" Lansing, who stepped down last month, says in response to Berliner's piece. "I'd welcome the argument against that."

"On radio, we were really lagging in our representation of an audience that makes us look like what America looks like today," Lansing says. The U.S. looks and sounds a lot different than it did in 1971, when NPR's first show was broadcast, Lansing says.

A network spokesperson says new NPR CEO Katherine Maher supports Chapin and her response to Berliner's critique.

The spokesperson says that Maher "believes that it's a healthy thing for a public service newsroom to engage in rigorous consideration of the needs of our audiences, including where we serve our mission well and where we can serve it better."

Disclosure: This story was reported and written by NPR Media Correspondent David Folkenflik and edited by Deputy Business Editor Emily Kopp and Managing Editor Gerry Holmes. Under NPR's protocol for reporting on itself, no NPR corporate official or news executive reviewed this story before it was posted publicly.

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Apr 8, 2024 10:06:08 AM  by  Nathan R

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