customer service manager job application cover letter

Customer Service Manager Cover Letter Example

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Start your Customer Service Manager cover letter by addressing the hiring manager directly, if possible. Then, introduce yourself and briefly mention the position you're applying for. You could say something like, "Dear [Hiring Manager's Name], I am excited to apply for the Customer Service Manager position at [Company's Name]." Follow this with a compelling statement about your qualifications. For instance, "With over 10 years of experience in customer service and a proven track record of increasing customer satisfaction, I am confident in my ability to significantly contribute to your team." This approach immediately communicates your enthusiasm for the role, your relevant experience, and your potential value to the company.

The best way for Customer Service Managers to end a cover letter is by expressing enthusiasm for the opportunity, reiterating their value, and inviting further discussion. For instance, "I am excited about the possibility of bringing my proven customer service management skills to your team and am confident I can contribute to enhancing your customer satisfaction levels. I look forward to the opportunity to discuss how my experience and skills would be a great fit for your company. Thank you for considering my application." This ending is assertive and shows eagerness for the role. It also leaves an open invitation for further conversation, which is crucial in moving forward in the hiring process.

In a cover letter, Customer Service Managers should include the following: 1. Contact Information: At the top of the letter, include your name, address, phone number, and email address. 2. Salutation: Address the hiring manager by name if possible. If not, use a professional greeting such as "Dear Hiring Manager." 3. Introduction: Start with a compelling introduction that grabs the reader's attention. Mention the position you're applying for and where you found the job listing. 4. Relevant Experience: Highlight your relevant work experience, focusing on achievements and roles that demonstrate your ability to manage a customer service team. Use specific examples and quantify your accomplishments where possible. For instance, you might mention how you increased customer satisfaction ratings or reduced customer complaints by a certain percentage. 5. Skills: Discuss the key skills you possess that make you a strong candidate for the role. These might include problem-solving, communication, leadership, and the ability to handle difficult customers. 6. Knowledge of the Company: Show that you've done your research and understand the company's values, mission, and customer service philosophy. Explain why you're interested in working for this particular company and how you can contribute to its goals. 7. Closing: In your closing paragraph, express your enthusiasm for the role and your interest in an interview. Thank the hiring manager for considering your application. 8. Signature: End with a professional closing like "Sincerely" or "Best regards," followed by your name and signature. Remember, your cover letter should complement, not duplicate, your resume. It's your chance to tell a story about your experience and skills, and to show your passion for customer service management. Tailor it to each job you apply for, focusing on the qualifications and requirements listed in the job description.

Related Cover Letters for Customer Service Manager

Related resumes for customer service manager, try our ai cover letter generator.

Professional Customer Service Manager Cover Letter Examples for 2024

Your customer service manager cover letter must immediately highlight your leadership capabilities. Demonstrate how you've successfully guided a team to meet and exceed customer satisfaction goals. Emphasize your communication skills in the second paragraph. Illustrate your ability to resolve customer issues efficiently while maintaining positive relationships.

Cover Letter Guide

Customer Service Manager Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Customer Service Manager Cover Letter

Key Takeaways

Embarking on the job hunt, you've likely found that your journey as a customer service manager isn't complete without a polished cover letter. This isn’t just a formality; it's your chance to showcase a professional triumph that makes you proud, in your own words, beyond the bullet points of your resume. Navigate away from the clichés and aim for sincerity in a concise one-page narrative that captures your unique value—let's craft a cover letter that stands out as much as you do.

• Write a customer service manager cover letter that helps you stand out (and get the job);
• Understand how to start and end your customer service manager cover letter with the appropriate greeting;
• What to include in the body of your customer service manager cover letter to put your best foot forward;
• Your most important achievements - how to present them as part of your customer service manager cover letter.

And if you want to make your life even easier, simply drag and drop your customer service manager resume into Enhancv's AI cover letter generator, and it will write your cover letter for you in just a few moments.

If the customer service manager isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

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Customer Service Manager cover letter example

AMELIA MILLER

New York City, New York

+1-(234)-555-1234

[email protected]

• Illustrating direct industry experience - Mentioning leadership roles in recognized airlines showcases familiarity with the sector and highlights relevant work history.
• Quantifying achievements - Including specific metrics like the highest customer satisfaction ratings for four consecutive quarters provides concrete evidence of competence and success.
• Leadership and strategic insight - Emphasizing strategic initiatives that enhance customer service indicates a proactive and innovative approach to responsibilities.

Standard formatting for your customer service manager cover letter

Structure your customer service manager cover letter, following industry-leading advice, to include:

• Header - with your name, the role you're applying for, the date, and contact details;
• Greeting - make sure it's personalized to the organization;
• Introduction paragraph - no more than two sentences;
• Body paragraph - answering why you're the best candidate for the role;
• Closing paragraph - ending with a promise or a call to action;
• Signature - now that's optional.

Set up your customer service manager cover letter for success with our templates that are all single-spaced and have a one-inch margin all around.

Use the same font for your customer service manager cover as the one in your resume (remember to select a modern, Applicant Tracker System or ATS favorites, like Raleway, Volkhov, or Chivo instead of the worn-out Times New Roman).

Speaking of the ATS, did you know that it doesn't scan or assess your cover letter? This document is solely for the recruiters.

Our builder allows you to export your customer service manager cover letter in the best format out there: that is, PDF (this format keeps your information intact).

The top sections on a customer service manager cover letter

• Header: Here, include your contact information, the date, and the employer's contact information, which demonstrates professionalism and makes it easy for the hiring manager to reach out to you.
• Greeting: Use the hiring manager's name if possible, as personalizing the cover letter creates a connection and shows attention to detail, which is vital in customer service management.
• Introduction: Briefly state your interest in the customer service manager position and how your experience aligns with the company's needs, which will help to capture the recruiter's interest immediately.
• Body: Include specific examples of past accomplishments in customer service management such as improving customer satisfaction scores or leading successful team initiatives, illustrating your qualifications and potential value to the employer.
• Closing and Call to Action: Express your enthusiasm for the role and invite the hiring manager to continue the conversation in an interview, showing that you are proactive and eager to move forward in the hiring process.

Key qualities recruiters search for in a candidate’s cover letter

• Proven leadership and team management skills: Recruiters look for applicants who can effectively lead and motivate customer service teams to maintain high satisfaction levels.
• Experience in conflict resolution: Ability to handle and resolve customer complaints gracefully is critical for maintaining brand reputation.
• Expertise in customer service best practices: Knowledge of industry standards and the ability to implement procedures that enhance customer experience are key.
• Strong analytical and decision-making abilities: Making informed decisions based on customer feedback and service data to improve service delivery is highly valued.
• Proficiency in customer service software and CRM tools: An adeptness with technology that supports effective customer service management is crucial.
• Excellent communication and interpersonal skills: Clear and empathetic communication, both with customers and within the team, is essential for successful service management.

How to address hiring managers in your customer service manager cover letter greeting

Goodbye, "Dear Sir/Madam" or "To whom it may concern!"

The salutation of your customer service manager cover letter is how you kick off your professional communication with the hiring managers.

And you want it to start off a bit more personalized and tailored, to catch the recruiters' attention.

Take the time to find out who's recruiting for the role (via LinkedIn or the company page).

If you have previously chatted or emailed the hiring managers, address them on a first or last name basis.

The alternative is a "Dear HR team" or "Dear Hiring Manger", but remember that a "Dear Ms. Simmons" or "Dear Simon," could get you farther ahead than an impersonal greeting.

List of salutations you can use

• Dear Hiring Manager,
• Dear [Company Name] Team,
• Dear [Department Name] Manager,
• Dear Mr./Ms. [Last Name],
• Dear [Job Title] Search Committee,
• Dear [Job Title] Hiring Team,

How to start your customer service manager cover letter introduction

The opening paragraph of your customer service manager cover letter can seem like a real enigma.

Where do you start writing ?

In your customer service manager cover letter introduction, focus on yourself by stating what:

• gets you motivated and excited about the role;
• you like best about the company, from culture to awards.

Write no more than two sentences, which are both authentic and show your enthusiasm for the opportunity.

Choosing your best achievement for the middle or body of your customer service manager cover letter

Now that you have the recruiters' attention, it's time to write the chunkiest bit of your customer service manager cover letter .

The body consists of three to six paragraphs that focus on one of your achievements.

Use your past success to tell a story of how you obtained your most job-crucial skills and know-how (make sure to back these up with tangible metrics).

Another excellent idea for your customer service manager cover letter's middle paragraphs is to shine a light on your unique professional value.

Write consistently and make sure to present information that is relevant to the role.

Thinking about the closing paragraph of your customer service manager cover letter

Before your signature, you have extra space to close off your customer service manager cover letter .

Use it to either make a promise or look to the future.

Remind recruiters how invaluable of a candidate you are by showing what you plan to achieve in the role.

Also, note your availability for a potential next meeting (in person or over the telephone).

By showing recruiters that you're thinking about the future, you'd come off as both interested in the opportunity and responsible.

Which story should you tell in your customer service manager cover letter when you have zero experience

Candidates, lacking professional experience in the field - this one is for you.

Your customer service manager cover letter is an exercise of integrity, honesty, and, above all, spinning a positive narrative around your strengths.

And what better way to capture recruiters' attention than with your most job-relevant achievement (this could be from your internship or volunteering experience)?

Make sure to back up your success with transferrable skills that are relevant to the job (e.g. how your year, studying abroad, has taught you to be more motivated and handle multicultural environments).

Another safe card you can bet on is your career dream: in the body of your customer service manager cover letter, go into the details of how your ambitions would help make the company you're applying for better.

Key takeaways

Your customer service manager cover letter is your best shot at standing out by showing your motivation and the unique skills you'd bring to the job:

• Chose no more than one achievement, which you'd be talking about in the body of your customer service manager cover letter, by focusing on skills and outcomes;
• Address recruiters with their first or last name, or "Dear Hiring Manager" in your customer service manager cover letter greeting;
• Introduce in no more than two sentences what makes your profile unique (perhaps it's your motivation, enthusiasm, or appreciation of the company you're applying for);
• Select the same font you have used in your resume (avoid Times New Roman and Arial, as most candidates tend to invest in them);
• Close your customer service manager cover letter with a promise of how you see yourself growing in the company and the benefits you'd bring about.

Cover letter examples by industry

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• Content tailored to the job posting you're applying for
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Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply.

Then, as you fill in the online form, you realize you can add a cover letter.

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right?

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out.

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too.

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!).

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice?

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

Recommended Reading

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ?

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview.

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example.

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest.

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter.

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time.

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion.

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases.

Your introduction should include:

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain:

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start:

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off.

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for.

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to.

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices.

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative 

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months. 

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative. 

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information. 

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization. 

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters. 

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done. 

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc. 

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position. 

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team. 

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team. 

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market.

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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Customer Service Manager Cover Letter Example (Free Guide)

Create an customer service manager cover letter that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to land a job as a customer service manager? A well-crafted cover letter is an essential part of any job application. Our comprehensive guide will help you create a powerful cover letter that will help you stand out from the competition and get you noticed by employers.

We will cover:

• How to write a cover letter, no matter your industry or job title.
• What to put on a cover letter to stand out.
• The top skills employers from every industry want to see.
• How to build a cover letter fast with our professional Cover Letter Builder .
• What a cover letter template is, and why you should use it.

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Customer Service Manager Cover Letter Sample

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Dear Hiring Manager,

I am writing to apply for the Customer Service Manager position at XYZ Company. I am confident that I have the necessary skills and experience to make a positive contribution to your team. My strong customer service background, coupled with my leadership experience, make me the perfect candidate for this role.

I have over five years of experience in customer service management. During this time, I have developed a deep understanding of customer service best practices, customer service policies, and customer experience strategies. I have also developed the ability to effectively manage customer service teams and ensure that customer service standards are consistently met. In addition, I have significant experience with customer relationship management software, service desk management software, and data analysis tools.

I am a highly motivated individual with excellent communication and organizational skills. I am able to motivate teammates to be successful and achieve their goals. I am also highly analytical and have the ability to identify and solve customer service issues quickly and effectively. I am a strong believer in customer satisfaction and strive to ensure that every customer interaction is a positive one.

I am confident that I would be an asset to your team and would welcome the opportunity to discuss my qualifications and experience further. Please feel free to contact me at your convenience. I look forward to hearing from you.

Sincerely, Your Name

Why Do you Need a Customer Service Manager Cover Letter?

A Customer Service Manager Cover Letter is an essential part of any job application, and can be key to helping you stand out from the competition. Here are just a few reasons why you need a Customer Service Manager Cover Letter:

• It provides an opportunity to highlight your relevant qualifications and experience.
• It can showcase how you have gone above and beyond for customers in past customer service roles.
• It gives you a chance to demonstrate your excellent communication and interpersonal skills.
• It allows you to explain why you are the ideal candidate for the role.
• It provides an opportunity to demonstrate your knowledge of the company and its customer service standards.

A Few Important Rules To Keep In Mind

• Keep the cover letter concise and to the point, no more than one page in length.
• Start the letter by introducing yourself and expressing your enthusiasm for the position.
• Highlight your qualifications that make you the ideal candidate for the job.
• Outline any relevant experience you have and emphasize any accomplishments in past roles.
• Explain how your skills and experience can benefit the organization.
• Tailor your letter to the company’s needs and expectations.
• End with a call to action, briefly restating your interest in the position.
• Proofread your letter carefully for errors in grammar, punctuation, spelling, and accuracy.
• Include contact information at the end of the letter and mention that you are available for an interview.

What's The Best Structure For Customer Service Manager Cover Letters?

After creating an impressive Customer Service Manager resume , the next step is crafting a compelling cover letter to accompany your job applications. It's essential to remember that your cover letter should maintain a formal tone and follow a recommended structure. But what exactly does this structure entail, and what key elements should be included in a Customer Service Manager cover letter? Let's explore the guidelines and components that will make your cover letter stand out.

Key Components For Customer Service Manager Cover Letters:

• Your contact information, including the date of writing
• The recipient's details, such as the company's name and the name of the addressee
• A professional greeting or salutation, like "Dear Mr. Levi,"
• An attention-grabbing opening statement to captivate the reader's interest
• A concise paragraph explaining why you are an excellent fit for the role
• Another paragraph highlighting why the position aligns with your career goals and aspirations
• A closing statement that reinforces your enthusiasm and suitability for the role
• A complimentary closing, such as "Regards" or "Sincerely," followed by your name
• An optional postscript (P.S.) to add a brief, impactful note or mention any additional relevant information.

Cover Letter Header

A header in a cover letter should typically include the following information:

• Your Full Name: Begin with your first and last name, written in a clear and legible format.
• Contact Information: Include your phone number, email address, and optionally, your mailing address. Providing multiple methods of contact ensures that the hiring manager can reach you easily.
• Date: Add the date on which you are writing the cover letter. This helps establish the timeline of your application.

It's important to place the header at the top of the cover letter, aligning it to the left or center of the page. This ensures that the reader can quickly identify your contact details and know when the cover letter was written.

Cover Letter Greeting / Salutation

A greeting in a cover letter should contain the following elements:

• Personalized Salutation: Address the hiring manager or the specific recipient of the cover letter by their name. If the name is not mentioned in the job posting or you are unsure about the recipient's name, it's acceptable to use a general salutation such as "Dear Hiring Manager" or "Dear [Company Name] Recruiting Team."
• Professional Tone: Maintain a formal and respectful tone throughout the greeting. Avoid using overly casual language or informal expressions.
• Correct Spelling and Title: Double-check the spelling of the recipient's name and ensure that you use the appropriate title (e.g., Mr., Ms., Dr., or Professor) if applicable. This shows attention to detail and professionalism.

For example, a suitable greeting could be "Dear Ms. Johnson," or "Dear Hiring Manager," depending on the information available. It's important to tailor the greeting to the specific recipient to create a personalized and professional tone for your cover letter.

Cover Letter Introduction

An introduction for a cover letter should capture the reader's attention and provide a brief overview of your background and interest in the position. Here's how an effective introduction should look:

• Opening Statement: Start with a strong opening sentence that immediately grabs the reader's attention. Consider mentioning your enthusiasm for the job opportunity or any specific aspect of the company or organization that sparked your interest.
• Brief Introduction: Provide a concise introduction of yourself and mention the specific position you are applying for. Include any relevant background information, such as your current role, educational background, or notable achievements that are directly related to the position.
• Connection to the Company: Demonstrate your knowledge of the company or organization and establish a connection between your skills and experiences with their mission, values, or industry. Showcasing your understanding and alignment with their goals helps to emphasize your fit for the role.
• Engaging Hook: Consider including a compelling sentence or two that highlights your unique selling points or key qualifications that make you stand out from other candidates. This can be a specific accomplishment, a relevant skill, or an experience that demonstrates your value as a potential employee.
• Transition to the Body: Conclude the introduction by smoothly transitioning to the main body of the cover letter, where you will provide more detailed information about your qualifications, experiences, and how they align with the requirements of the position.

By following these guidelines, your cover letter introduction will make a strong first impression and set the stage for the rest of your application.

Cover Letter Body

Dear [Hiring Manager],

I am writing to apply for the Customer Service Manager position advertised on [Website Name]. With more than five years of experience in customer service and management roles, I am confident that I am the right choice for your company.

As a customer service manager, I have successfully developed and implemented strategies to improve customer service and satisfaction. I have a proven track record of producing results by analyzing customer feedback, resolving customer complaints, and developing customer service processes. I have extensive experience in training and developing customer service teams to ensure that they are providing the best possible customer service. Additionally, I have a strong attention to detail and am highly organized, enabling me to consistently deliver exceptional customer service.

I believe I have the experience and skills to make a valuable contribution to your customer service team. I am passionate about providing the best possible customer experience, and I am confident I could help your company exceed customer expectations. I have attached my resume for your review, and I would welcome the opportunity to discuss the position with you in more detail.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely, [Your Name]

Complimentary Close

The conclusion and signature of a cover letter provide a final opportunity to leave a positive impression and invite further action. Here's how the conclusion and signature of a cover letter should look:

• Summary of Interest: In the conclusion paragraph, summarize your interest in the position and reiterate your enthusiasm for the opportunity to contribute to the organization or school. Emphasize the value you can bring to the role and briefly mention your key qualifications or unique selling points.
• Appreciation and Gratitude: Express appreciation for the reader's time and consideration in reviewing your application. Thank them for the opportunity to be considered for the position and acknowledge any additional materials or documents you have included, such as references or a portfolio.
• Call to Action: Conclude the cover letter with a clear call to action. Indicate your availability for an interview or express your interest in discussing the opportunity further. Encourage the reader to contact you to schedule a meeting or provide any additional information they may require.
• Complimentary Closing: Choose a professional and appropriate complimentary closing to end your cover letter, such as "Sincerely," "Best Regards," or "Thank you." Ensure the closing reflects the overall tone and formality of the letter.
• Signature: Below the complimentary closing, leave space for your handwritten signature. Sign your name in ink using a legible and professional style. If you are submitting a digital or typed cover letter, you can simply type your full name.
• Typed Name: Beneath your signature, type your full name in a clear and readable font. This allows for easy identification and ensures clarity in case the handwritten signature is not clear.

Common Mistakes to Avoid When Writing a Customer Service Manager Cover Letter

When crafting a cover letter, it's essential to present yourself in the best possible light to potential employers. However, there are common mistakes that can hinder your chances of making a strong impression. By being aware of these pitfalls and avoiding them, you can ensure that your cover letter effectively highlights your qualifications and stands out from the competition. In this article, we will explore some of the most common mistakes to avoid when writing a cover letter, providing you with valuable insights and practical tips to help you create a compelling and impactful introduction that captures the attention of hiring managers. Whether you're a seasoned professional or just starting your career journey, understanding these mistakes will greatly enhance your chances of success in the job application process. So, let's dive in and discover how to steer clear of these common missteps and create a standout cover letter that gets you noticed by potential employers.

• Not including a greeting and addressing the letter to the wrong person
• Including irrelevant personal information
• Using overly casual language
• Failing to include a call to action
• Using too many clichés and generic phrases
• Making typos and grammatical errors
• Making claims that are not supported by facts
• Not customizing the cover letter for the job position
• Failing to mention specific skills and experience related to the job
• Not proofreading the cover letter before sending it

Key Takeaways For a Customer Service Manager Cover Letter

• Develop and manage customer service processes and procedures to ensure customer satisfaction.
• Lead and motivate customer service teams to improve performance and customer service.
• Analyze customer feedback to identify opportunities for improvements.
• Implement customer service initiatives to enhance customer experience.
• Conduct regular customer service training sessions to educate staff.
• Maintain up-to-date knowledge of customer service policies and procedures.
• Develop and implement customer satisfaction surveys to measure customer satisfaction.
• Utilize customer service software to track customer interactions and satisfaction.
• Provide timely and accurate reporting on customer service metrics.
• Stay abreast of industry trends and best practices in customer service.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start building your  AI resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

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• Customer Service Manager

Customer Service Manager Cover Letter

A powerful customer service manager cover letter will get your resume the attention it deserves.

Adapt this sample cover letter to develop your own winning letter that clearly articulates why you are the right person for the customer service manager job.

Demonstrate your understanding of the job opportunity by customizing your cover letter to highlight the desired skills and competencies the employer is looking for.

Sample Customer Service Manager Cover Letter

Your Name Your Address Your Contact details (phone and email)

Mr James Wright Human Resources Director ABC Company 20 South Parkway Long Island, NY 11551

Dear Mr Wright

Your recent job posting for a Customer Service Manager has captured my serious interest. I am confident that my X years experience as a results-driven customer service specialist provides me with the capabilities to successfully fulfill your position. I have enclosed a resume that clearly outlines my professional history.

Some key points that you may find relevant to this opportunity include:

• Proven ability to efficiently manage a large customer base and a high volume of new implementations every month
• Experienced in designing the overall customer service strategy to integrate effectively with organizational objectives
• Proven track record in engaging and motivating a high performance service team of X employees
• Strong operational skills that drive organizational efficiencies and result in improved customer retention and renewal rates
• Recognized ability to develop and drive a culture of innovation, change and growth to optimize customer experience
• Demonstrated excellence in analytical thinking and problem-solving to improve processes and provide a durable competitive advantage
• Outstanding communication skills, the capacity to negotiate and influence positive outcomes and the sensitivity to work cross-functionally with individuals at all levels

I feel confident that a personal meeting would demonstrate the contribution that I can make to your organization. I look forward to hearing from you to schedule an interview at your convenience.

Thank you for your consideration.

Your Customer Service Manager Resume

This customer service manager sample resume can be effectively personalized for your job application.

Customer service keywords for resumes

Customer Service Manager Duties and Responsibilities

The detailed customer service manager job description assists you in highlighting the necessary skills and experience for the job.

What makes good customer service manager?

Customer Service Skills

Customer Service Manager Cover Letter Pages

CUSTOMER SERVICE

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Assistant Public Market Manager

The City of Lenexa is currently accepting applications for an Assistant Public Market Manager to work in the Public Market at City Hall.

At the City of Lenexa, we appreciate our employees and value training and education to empower all employees to perform their jobs in the most efficient and effective manner. If you are looking for a position where you will be supported and can grow your career, apply today to join our team!

Position Summary The Assistant Public Market Manager � Marketing and Customer Relations performs highly responsible administrative and supervisory work in the management and operation of the Public Market. This position is responsible for the effective development, implementation and administration of a variety of programs and functions within the Market including strategic planning, customer service, event programming and marketing and promotion of the Public Market. The Assistant Public Market Manager is expected to develop facility rental opportunities/customers and coordinate events and marketing to promote the space, merchants and drive traffic.

The Assistant Public Market Manager � Marketing and Customer Relations directs and supervises the work of Public Market volunteers and maintains a work atmosphere which promotes high-quality results, enhanced productivity, professionalism and fosters collaborative partnerships in furtherance of the Market�s and City�s mission and vision. Assistant Managers must be committed to fostering a customer-centric culture.

This position requires the ability to work some nights and weekends. The ideal candidate will also have flexibility for assisting with market event coordination and execution.

Essential Functions, Duties and Responsibilities

• Serves as the primary liaison between vendors, Market and City Hall staff, volunteers and the public.
• Plans and implements the Public Market�s social media strategy.
• Manages, monitors and actively engages in all aspects of the Lenexa Public Market�s social media accounts in a timely manner.
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• Has an active presence on the Market floor to ensure a clean and efficient space.
• Lead and motivate the Concierge team to deliver exceptional service experiences.

Qualifications Minimum:

• Bachelor�s degree; preferably in business or hospitality management or a similar field and two to three years of management experience (restaurant/retail, event, project, etc); or equivalent experience, education or training.
• Must possess and maintain a valid driver�s license and have satisfactory credit history
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• Supervisory experience

Salary range for this position is $24.04 - 27.87 per hour dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:

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Offers of employment are conditional upon successful completion of a pre-employment drug screen, satisfactory credit history, reference check, and a background check is required for applicants age 18 or older. Candidates with prior criminal convictions are encouraged to submit applications for positions where they meet the minimum and/or desired qualifications and will not automatically be excluded from the recruitment process.

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