what is room assignment sheet

Rooming List

The stress that comes with planning a domestic and much worse, an international trip with your family, group of friends, or coworkers is unmatched.

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The initial planning stage of where to go, what hotel to stay in, how long will you stay for, what activities do you do, and so on is the most stressful stage since this is where the itinerary for the whole trip is decided on. This is also the deciding factor for how much should each of person going to the trip allocate financially. You may also see material list examples .

When you and your group has decided on where to go for vacation, you immediately start to look for the best activities to do while you all stay there, the best restaurants and food markets to eat in and also what hotels or inns you can stay in for the low. You immediately scour the Internet for the following but more importantly, for cheap hotel, villas, etc., deals since it will be too expensive especially when you have five or more people going on the trip.

When traveling with a group, you need to make sure that everyone’s preferences are heard and that a compromise is reached by the end of all the planning period. It should be a priority to have people decided who they are comfortable sharing a bedroom with so that hotel or room arrangement is made prior to the trip in order to book the rooms in advance. You may also see to-do list templates and examples .

Therefore, planning and actually calling in for the reservations for the place you all decide to stay in should be immediately done in order to secure a safe and comfortable place before you head out and enjoy your vacation.

Group Travel Rooming List Example

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Male Rooming List Example

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Rooming List Request Form Example

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What Is Rooming List?

When you are the organizer for a family, friend trip, or an official business trip, you need to make sure that the place where the participants for the trip has already been booked weeks or even months before the actual trip.

However, you also need to make sure that you assign each participant on a room they prefer and with a roommate/s you know they are comfortable with. One way to make sure that this is all smoothen out prior to the day of the trip is sending in a rooming list   to the hotel or to any establishment where you will all stay in. You may also see list templates in word .

A rooming list is a printed or electronic list or roster of guests and their lodging needs and preferences presented to a hotel prior to a meeting or a trip. It is usually sent out by the organizers and/or their designates to hotels or other housing facilities in order to deliver multiple reservations. It is given to the hotel so that the hotel management can arrange and reserve the rooms within the room block of the list before the attendees arrive on site. You may also like birthday list examples .

A rooming list is usually used when there is an official business trip, seminars, or trainings that require in-house lodging.

The information included on the rooming list are usually gathered through a form the attendees complete prior to the convention. Commonly, a rooming list includes information such as the first name, last name, arrival date, and departure date.

The rooming list is an important document that should be given to the lodging establishment prior to the event because it ensures that each participant has a room to stay in during the entire duration of the event. In addition, it will also serve as a blueprint for the rooms that should be located relevant to each other. You may also check out contact list examples .

Also, since official business trips and events conducted by an organization or company requires proper liquidation of funds, the rooming list can help justify that the exact number of participants included on the budget is also the same number during the day of the event. You might be interested in inventory list examples .

Group Rooming List Example

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Rooming List Example

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Rooming List for Suite Hotels Example

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Important Aspects to Consider When Filling Out a Rooming List

Since a rooming list is an important document that will help with the room assignment during a trip, it must be filled out properly to make sure that the lodging facility clearly understands the listed information so that they can carry out the request without a glitch. You may also see packing list examples .

Before you fill out a rooming list, here are some important aspects you need to consider:

1. Type out all the information to include in list

Handwriting the information to include in the list may be misinterpreted since there are some handwriting that are difficult to read.

This may lead to disorganization of room assignments and cause utter chaos on the day of the event. In order to avoid such issue, it is better to type out the room lists and save it to your computer.You can easily and efficiently send it via professional email to your travel consultant or organizer so that they can arrange the reservations to the lodging facility.

2. Each block is considered as one room

You have to understand that each block reflected on the rooming lists is considered as one room. Therefore, if attendees are to be assigned on the same room, say four people are assigned on the same room, their names and other information should be typed out on separate lines within the same block. You have to do this step until your attendees are all assigned with their roommates and specific rooms. You may also like management skills list and examples .

3. The lodging facility will assign room the same order as reflected on the list

You place the attendees on the rooming list where you want them in relation to where you want them to be on the hotel floor.

For example, if group number one is located on the first room and you want group number three to be the group next door, you assign them as how you want on the rooming list. After that, you should request the hotel or lodging facility to maintain the order, but there’s no guarantee, at least they will still work to maintain the requested order of rooms. You may also check out attendance list examples .

4. For student trips, intersperse chaperone rooms  among student rooms

For student trips, avoid filling out the first and last blocks of the rooming list for chaperones because that way you will end up with having the chaperones on the end of a hallway.

In order to maintain effective supervision, intersperse chaperone rooms among student rooms; meaning you need alternate chaperone and student rooms. You have to remember that the lodging facility will view your rooming list as your desired room arrangement, therefore, you should carefully plan the layout of the rooms. You might be interested in vendor list examples .

5.  All chaperones should be indicated on the list with CHAPERONE

Doing this on your rooming list will make it easier for tour leaders and nighttime security to find your room should an emergency arise. This can be done in such a manner, for example, JOHN DOE – CHAPERONE. Aside from that, lodging facilities will want you to know which rooms have students and which rooms have adults. You may also see how to prepare your email marketing list and profits .

6. Rooming lists should be sent out 45 days prior to the trip

The rooming list will help you make sure that you book the right rooms in advance and that if there are previous reservations before you, you can reorganize the arrangements for the rooms. Therefore, it is extremely important to send the complete rooming list 45 days prior to the departure for the trip. This will finalize the reservations for the said trip. You may also like medication list examples .

Arrival/Departure and Rooming List Form Example

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Female Rooming List Example

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Tips for Effective Rooming Lists

It is very time-consuming and overwhelming putting together a rooming list especially when you are not really familiar with the entire process.

Here are some useful tips you can use as guide so that you can have an effective and successful rooming list:

1. When the budget can be stretched, opt for flats or double occupancy rooms with 2 beds so that you can save more.

2. If you follow the first tip, look for lodging places that offer a shared living area and kitchenette while having bedrooms with its own bathrooms to ensure maximum privacy for each guest. You may also see price list templates and examples .

3. It is important to reserve enough rooms for the participants but not so many that you still have to pay for unoccupied rooms.

4. You can use previous room allocation if the same lodging facility is being occupied to compare it to number of nights the rooms were actually used. This will help you plan how many rooms to book and for how long. You may also like wedding guest list examples .

5. Assign participants that you know or you can tell that have the same sleeping pattern. Group night owls together and group early sleepers on the same room to make sure everyone is satisfied with their room assignments.

6. You most definitely need to factor in physical challenges into decision-making in determining which rooms to assign for each guest. Some will required to be accommodated on the lower floor or rooms that are close to the elevator. You may also check out grocery list examples .

7. It is apparent that you join together in the same room participants that need special accommodation.

8. Contact the venue regularly to make sure attrition is kept into a minimum. In addition, contact participants regularly to make sure there are no surprises or unhappy participants on the arrival date. You might be interested in how to use your email list to raise more money .

Golf Group Rooming List Form Example

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Team Rooming List Example

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A rooming list is an important document that will help you plan out the hotel reservations for your guests and/or participants on business trips, seminar, and trainings. It will help you as the organizer have a better way to communicate what your participants want in terms of their accommodation. This will help you make sure that your attendees can have the most out of their stay during the entire trip. You may also see punch list examples .

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How to Block and Allocate Hotel Rooms to Guests

Many guests wonder how do hotels assign rooms to guests or how a hotel guest reservation officer or a hotel front desk agent allocates different types of rooms to his guests. Today, we will learn room allocation procedures of a hotel in order to ensure guests needs are met concerning room requests on different room types and at the same time maximum flexibility is maintained. By reading this tutorial, you will get clear overview of hotel room arrangement procedure.

Hotel Room Allocation Procedure

• Reservations will hand over the next day’s correspondences to the Front Desk . This correspondence will be further checked to ensure all details have been put into Computerized Reservation System or property management software like Opera .
• It is good practice to print out next day’s arrival list in details like check in and check out date of each guests, room type and block status, gender of the guests, list of VIP guests and their status, special arrangements requested like surprise birthday cake and gift, special instruction from guests like wheelchair for disabled guests or smoking or non smoking room requested etc., guests’ arrival time, previous stay record, special feature or amenity requested etc.
• All details are checked in the system before the room is allocated.
• Room allocation should be done mostly based on status of room reservation. For example, a guaranteed or prepaid reservation will always get priority over non granted reservation or reservation for walk in guest .
• Special requests have to be adhered to when blocking rooms for the guests, by looking into the Guest Profile and History. Such as Non Smoking Rooms should be blocked for guests requesting Non Smoking Rooms. Repeat guests should have the same room as previous stays or to their specific preference if any has been mentioned on earlier visits. Persons travelling together from the same company should have rooms as close to each other as possible unless requested otherwise.
• Suite/Accessible and any special requests bookings should be blocked by Reservation prior to confirming.
• Guaranteed Late Check-out rooms would be monitored closely, and Housekeeping should be informed in advance.
• If any Special Request or Amenities (e.g. Flowers. Fruits, etc.) are to be placed in the room, this should be ordered a day in advance and the departments responsible for placing them in the room informed. An alert should also be set so that room moves are minimal and the respective departments informed to make the respective changes.
• All Guests who have been guaranteed early Check-ins or who have Pre-Registered bookings should have appropriate rooms blocked for them and should be checked into the system from the day of their reservation (a day before their physical Check-In).
• General aspects like blocking a King Room for a Honeymoon Couple, a Twin room for two men travelling together or a family (of 4), or room close to the Elevator for Senior Citizens, Single Lady Traveler etc., should be taken into account while blocking rooms. Have good understanding on different hotel room types .
• Floors or sections would be blocked for Groups, Tours and Conventions, as much as possible.
• Don’t forget about disabled guest . They don’t only need special care but special arrangement should be made prior to their arrivals like arranging special amenities, giving special care, supplying equipment like wheelchair or hearing aid if needed and available.
• Special requests like allocating a room near elevator or wish to stay in upstairs or desire to have hill view or sea view room, should always give priority when available.
• Must be very careful while handling VIP reservation. If there is any system in your software to block heavily so that other reservation or front desk agent cannot allocate the same room to anyone, then apply it. Also make sure you have provided enough time to other departments like housekeeping to place VIP amenities or security department to check security issues carefully.
• Upgrade and downgrade of room have to be done according to the room availability and policy. Sometimes hotel has to offer room upgrade because of their own fault like wrong check in or check out date record, fault of a room etc.
• There are some repeat guests who always prefer certain floor or rooms. Based on previous record and if requested then always try to allocate such rooms to them. Read this tutorial: Hotel Guest Demands and Preference

So, if you consider above mentioned points then you should not find room allocation procedures very complicated. As a reservation officer or front desk agent you should be able to arrange rooms perfectly for your guests. For more amazing tutorials and our guides please click here:

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Smooth Guest Check out Procedure (SOP)

Sample – Room Attendant Task List

• Use soul room /Assignment Sheet.
• Get Guest Amenities for Assigned Rooms
• Get Cleaning Supplies for Assigned Rooms
• Keep Your Cart and Work Areas Organized
• Enter the Guestroom
• Prepare the Guestroom for Cleaning
• Begin to Clean the Bathroom
• Clean the Tub and Shower Area
• Clean the Toilet
• Clean the Sink and Vanity
• Clean the Bathroom Floor
• Finish Cleaning the Bathroom
• Clean the Guestroom Closet
• Make the Bed
• Dust the Guestroom
• Replenish Supplies and Amenities
• Clean Windows, Tracks, and Sills
• Put Finishing Touches on the Guestroom
• Vacuum the Guestroom and Report Room Status
• Exit the Guestroom
• Correct Cleaning Problems Found During Inspection
• Complete End-of-Shift Duties
• Rotate and Flip Mattresses
• Set Up or Remove Special Guest Service Equipment
• Clean Multi-Room Guest Suites
• Provide Evening Turn-Down Service The order of tasks may vary among properties.

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Housekeeping Room Attendant Job Description

Housekeeping room attendant duties & responsibilities.

To write an effective housekeeping room attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping room attendant job description templates that you can modify and use.

Sample responsibilities for this position include:

Housekeeping Room Attendant Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Housekeeping Room Attendant

Typically a job would require a certain level of education.

Employers hiring for the housekeeping room attendant job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in General Education, Education, Hospitality, Communications, Management, Tourism, English, Hotel Management, Graduate, Television

Skills for Housekeeping Room Attendant

Desired skills for housekeeping room attendant include:

Desired experience for housekeeping room attendant includes:

Housekeeping Room Attendant Examples

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• Cleans and straightens room
• Removes and disposes of trash, soiled linen
• Inventories and maintains the cleanliness of the linen closets
• Projects an image of professionalism, friendliness and willingness to provide personalized service to our guests
• Respond promptly to guest requests such as special cleaning times
• Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition
• Review and understand the work report and room assignment sheet
• Prepare for the work day appropriately to ensure an adequate supply of clean linens, towels, amenities, cleaning supplies and other related materials are on hand
• Clean, dust, sanitize and supply guest rooms according to departmental procedures
• Report deficiencies in guest rooms and guest public areas to the Coordinator for appropriate response
• Exerting up to 50 pounds lift, carry, push, pull or otherwise move objects
• Housekeeping cart set-up
• Must have an open availability to work in the morning, evenings, holidays & weekends
• Neat, pleasant personality & team player
• Ability to carry, push, pull at minimum 30 or more lbs
• Required to work day shifts every day of the week (full-time hours), including weekends and holidays
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts
• Utilize the proper cleaning techniques to prevent injury
• Report window and carpet cleaning requirements, as needed
• Ensure every room meets Forbes Five-Star, AAA Five Diamond standards
• Follow-up on rooms requiring maintenance, ensure work is completed in a timely manner, and return the room to available inventory
• Maintain a professional demeanor and utilize appropriate verbiage while using the radio to communicate with other team members
• Responsible for training Room Attendants, Housepersons, and Self-Inspectors to maintain Five- Star / Five Diamond standards
• Supply cart is kept in meeting room with the door shut while room is being serviced
• All meeting rooms must be walked by a supervisor/manager after cleaning
• All VIP rooms take priority and should be cleaned first
• The ability to act consistently with clear ethics and values in accordance to confidentiality
• Ability to lift, pull, push up to 50 pounds
• Must be able to squat, bend, kneel and twist
• Occasional lifting of more than 50 pounds.​
• Must be able to work a flexible schedule, including weekends and holiday
• Must be able to push, pull, lift up to 25 lbs
• Door stopper must be used when ever guest door is open
• When you need your dirty linen picked up by your Houseperson call Housekeeping Coordinator
• All guest rooms must be punched into the phone before and after cleaning
• To ensure that strict control is carried out when receiving and returning work equipment
• To request any training that is required to carry out the duties safely and as per the standard laid down
• To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programmes areas as walls, doors and all fixtures and fittings
• Wash down all paintwork, windowsill, skirting boards, doors, door frames, and wardrobe doors and inside drawers
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned to Front Desk directly)
• Completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Reporting all missing items from room (i.e., irons/boards, hair dryers, ) to Housekeeping Supervisor/Manager
• Greet each guest with a smile and eye contact
• Follow company uniform standards
• Report any unsafe work practices
• Must be able to execute assigned tasks with minimal supervision after a period of training
• Must be able to work flexible shifts including nights (primarily 2pm-10pm), weekends, and holidays
• Previous experience in housekeeping (strongly preferred)
• Strict follow through on lost and found procedures (for example anything found in rooms that are vacant must be turned into Front Desk directly)
• Ensure the economical and efficient use of equipment and materials including guest supplies and chemicals
• Prepare all amenities requirement as according to the occupancy
• Ensure linen and amenities set up of mobile trolley is as according to the standard
• Immediately reports maintenance deficiencies to concerned areas/persons
• Clean all check-out (vacant/dirty) rooms thoroughly, paying close attention to details and changing sheets/pillow slips
• Restock and clean the trolley according to established procedures
• Report lost and damaged items to the Housekeeping Management team
• Work closely with Front Office in order to release rooms at the allocated times
• Maintain guest corridors and report any spillage to the Housekeeping Management team
• Must speak conversational English to communicate effectively with guests
• Able to work shift hours, on weekends and Public Holidays
• Must have full work rights in Australia (No student Visas)
• Work full time rotational roster, including weekends and public holidays
• Atleast Secondary School Education
• Highly motivated and passionate about the job and his career
• Ability to ensure security of guest room access guest and hotel property
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows
• Clean all assigned guestrooms to standard
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Starting rate $15.00/hour
• All 800 rooms within the facility are king bed/single occupancy
• Sorts, counts, folds, marks and carries linens
• Cleans multiple stay over and departure rooms per day based on company standard
• Replenish and/or replace supplies such as drinking glasses, stationary, TV guides, casino information flyers, menus, matches
• Minimum 1 year’s professional cleaning experience required
• Requires frequent bending, kneeling, squatting, and reaching overhead
• Must be able to push and pull items, including a cart, weighing up to 50 pounds
• Eligible for bonus of $1/hour worked!
• Basic communication in English- Preferred
• The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers

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Housekeeping Vocabulary: 113 Common Words and Phrases

Learning English for housekeeping is important when you’re in an English-speaking country or an international hotel.

From room vocabulary to cleaning equipment and instructions, this post will get you started.

We will go over the 113 most common English vocabulary words and phrases that you’ll need for housekeeping work.

Room Assignment Sheets

Cleaning instructions, problems and complaints, safety and emergencies, how to learn english vocabulary for housekeeping, and one more thing....

Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Click here to get a copy. (Download)

This is a beautiful piece of wood that stands up vertically against the wall at the head of the bed for decoration. The name is pretty easy to remember, as it’s a board by your head.

This is the soft cushion on top of a bed, on which people sleep.

This is a hard box that’s the same size as the mattress of a bed. It has springs inside, it’s covered in cloth and sits underneath the mattress. (Note: Beds with box-springs are most common in the United States, Canada and Australia.)

Imagine a bed wearing a skirt. That’s where “bed skirt” got its name. It’s a thin sheet with short, decorative fabric that hangs down along all of the edges to cover the gap (space) between the floor and the box-spring. Here’s a quick video that shows how to put a bed skirt onto a bed, by placing it between the box-spring and the mattress.

Fitted sheet

This is the first sheet to go on a mattress, and has round, “fitted” corners. It’s made to fit the shape of the mattress. These sheets can be tricky to fold, so here’s a funny video with Martha Stewart that teaches how to fold a fitted sheet.

The sheet that goes on top of the fitted sheet is called a flat sheet.

Bedspread / Comforter

The thicker blanket that goes on top of the flat sheet and covers the bed is called a bedspread or comforter. Both words are commonly used. In this Ikea catalog it’s called a bedspread, while this Target catalog uses the word comforter.

Pillows are soft rectangles that make your head comfortable while you sleep. The fabric that covers a pillow is called a  pillow case .

Night table

The small tables on either side of the bed are called night tables.

Alarm clock

This is a small digital clock that can also be used to set an alarm.

On a night table you’ll often find a lamp, which is a small light so people can see at night. It has a light bulb inside, which needs to be replaced every now and then when it “burns out” and no longer produces light. On some lamps, the light bulb is covered by a lampshade to make it look prettier. (You can see here that the Pixar lamp has a light bulb, but it doesn’t have a lampshade.)

The alarm clock, lamp and other electronics are plugged into electric outlets, found on the walls. The part at the end of the cord with two electric prongs is called a plug . You put the plug in the socket (on the wall) to “plug in” the device. 

Garbage bag / Liner

The plastic bag put inside empty trash/garbage cans can be called a garbage bag or liner.

Mints are small, flavored candies that make your breath smell good. They are made with spearmint or peppermint. Sometimes housekeepers in hotels leave these on the pillows after they clean.

This is a small, plastic container—usually lined with a plastic bag—where guests can put ice (from the ice machine in the hallway).

In a bedroom, this is where clothes can be hung and stored. Clothes are hung on hangers .

Luggage rack

This is a small surface where guests can put their luggage (suitcases), to keep it off the floor. In hotels, luggage racks usually fold up, so they don’t take up space while not in use.

A dresser, desk or counter might have drawers that pull out so guests can store items inside. When cleaning rooms, it will be important to open drawers to make sure guests have not forgotten any items.

Lost and found

If you do find items left behind by guests, the hotel should have a lost and found. This is an area to store items that belonged to guests and were found in the hotel. When guests lose something, they will ask if you have a lost and found.

The thermostat is a small device on the wall which tells you the room’s temperature. It’s also used to change the temperature in the room and make it warmer or cooler.

Smoke detector

These are circular, battery-operated devices used to warn people of fires. They are usually put on the ceilings in rooms. If smoke detectors sense (detect) smoke, a loud alarm will sound.

Guests use this small, square cloth to wash their face. It can also be called a  washcloth .

This is a small towel that guests use to dry their hands.

A bath towel is a larger towel that guests use to dry themselves after taking a shower or bath.

This mat is larger than a hand towel. Guests put it on the floor before taking a shower or bath to keep the floor dry when they get out.

Toilet bowl

The bowl-shaped part of a toilet, filled with water, is the toilet bowl. You can see it when you flip open the  toilet lid , which covers the toilet bowl when closed.

Toilet seat

This is the horseshoe-shaped part of a toilet, where people sit.

Toilet handle

To flush a toilet, you press this handle (lever). The toilet handle is attached to the  toilet tank —the large, rectangular, covered part of a toilet that sits against the wall.

Toilet paper

This is the roll of thin, soft paper used to clean oneself after going to the bathroom. After cleaning the bathroom, housekeepers will often fold the toilet paper like this  to show that they have cleaned. Type “fancy toilet paper fold hotel” into a Google image search for some fun results .

This tool has a stick handle connected to a rubber cup base, and usually sits upright on the floor next to the toilet. It’s used to fix plumbing (system of water pipes) problems in toilets.

Bathroom vanity

A vanity  is a North American word for a dressing table, which usually has a mirror and drawers. A bathroom vanity is similar, but will also have a sink— like this .

These are thin, square pieces of pottery used to cover floors or walls. They have a smooth, shiny surface ( like these ) which are okay to get wet. That’s why they are most common in bathrooms and kitchens.

Shower curtain

Regular curtains hang in front of windows to keep the light out and for privacy (so people cannot look in from outside). A shower curtain hangs in front of the shower to keep the water inside the shower/bath and to give people privacy.

Shower head

Water comes out of the shower head when the shower is turned on. In North America, the shower head is usually attached to the wall, at the height just above someone’s head.

In a bathtub or sink, water comes out of the faucet.

This is where water exits the sink or shower. Showers/bathtubs have a drain on the floor, and sinks also have a drain underneath where the faucet pours water. The verb to drain means to let water out gradually (little by little). For example, after taking a bath, you  drain  the bathtub by letting the water leave down the drain.

When guests do not want to get their hair wet when taking a shower, they can use a shower cap to keep their hair dry. Many hotels provide shower caps for their guests.

Air freshener

This is used to make the air smell clean, and is usually something that you spray into the air.

Cart / Trolley

Most housekeepers have a cart or trolley to store their cleaning materials and basic supplies. It’s a shelf on wheels, so the cart can hold essential items and easily be pushed from room to room. Laundry carts  are bins on wheels, in which you can put towels, sheets and other laundry items.

A sponge is a small rectangle of soft material that’s used for cleaning. It can absorb (soak up) water, so you’ll use it with water and a cleaning product.

This is an old cloth used for cleaning.

Microfiber cloth

This type of cloth is very, very soft, and traps a lot more dirt than regular cloths and rags. It’s spelled microfibre in many English-speaking countries outside of the United States.

This tool has a fluffy, feather-like end for cleaning dust (and often spider webs!), usually in high places. When you dust surfaces like tables, however, you’ll likely use dusting spray and a rag/cloth instead.

A broom is used to sweep  the floors in order to clean away any dust or other tiny items. It has a long handle with a brush at the end. You sweep the dust into a  dustpan , which you can then pick up and empty into a trash can.

A mop is kind of like a broom, except it’s used to wash floors. Attached to the long handle will either be a large sponge or thick, loose strings that can soak up water. You usually use a bucket of water when mopping the floors.

After you dip a mop into a bucket of water, you’ll use a wringer to wring out  (squeeze/twist out) extra water from the mop before putting it on the floor.

Vacuum cleaner

This is a cleaning machine that sucks up dust and dirt from the floors. It’s usually used on carpeted floors and some rugs, and it must be plugged in to work. Some vacuum cleaners have vacuum cleaner bags that need to be replaced when they are full. Other vacuums have a section that collects the dust and dirt, and needs to be emptied when it’s full.

Steam cleaner

This is a machine that uses hot steam (water vapor) to clean various surfaces. Some steam cleaners look like vacuums and are used to clean floors. Others are handheld  (are held in your hand), and used to clean a variety of surfaces, such as windows, tiles, mirrors and more.

Lint roller

Has a cat ever sat in your lap when you were wearing a black sweater? The cat probably left lots of cat hair on your sweater. A lint roller is a sticky, circular “brush” that you can roll over fabrics (like sweaters, couches, blankets, etc.) to remove hair and lint (short, tiny fibers from fabrics).

Window / Glass cleaner

This is a liquid substance used to clean surfaces like windows, glass and mirrors. It’s almost always sold in a spray bottle so that you can easily spray the cleaning product onto the surface. Windex is a brand of window/glass cleaner sold in the United States, Canada and Germany, and it’s easily recognized by its blue color.

When washing windows or mirrors, you might use a squeegee to smoothly scrape off any dirt and the window cleaner without leaving smudges (marks) on the windows.

Furniture polish 

This is a cleaning liquid that you spray onto furniture and then rub with a cloth. Tables, desks, beds and chairs are all furniture —basic items that make a room livable. Not all furniture polishes can be used on the same surfaces. For example,  Pledge furniture polish  can be used on wood, laminate, stainless steel, leather, marble, granite and plastic surfaces.

If a cleaning product is labeled multi-use , that means it can be used on multiple (many) surfaces (like Pledge furniture polish above), or for various uses. Be sure to read the label to know which surfaces the cleaning product is meant for.

Non-toxic cleaning products are not poisonous, so they are safe to use. Be very careful with toxic cleaning products, like our next word, bleach.

This is a chemical used to clean and disinfect (kill bacteria) certain surfaces like sinks and drains. It’s also used to make linens (cloths) whiter. You’ll want to wear a face mask when cleaning with bleach. A face mask helps protect you from breathing in dangerous chemicals. And be careful—if you get bleach on your clothes, it will turn them lighter!

Drain cleaner

This is a chemical liquid that you pour down drains to help keep them clean and unclogged (unblocked).

Toilet bowl cleaner

This liquid is used to clean the inside of toilet bowls. You’ll spread the cleaning product around and scrub with a toilet bowl brush .

Latex gloves

These are rubber gloves that you’ll wear over your hands to protect them while cleaning. 

Room status

This means the current situation in the room. Will a guest check out (leave) today? Is a guest sleeping over for another night? Many of the terms below are possible room statuses.

This means no one is in the room. Its opposite, occupied , means that someone is staying in the room.

Checked out

This means that the guest has settled (paid) their bill at the front desk and left the hotel. Some hotels use “checked out and gone” for this same status.

The guest has not yet checked out, but they are expected (due) to leave by the check-out time that morning. Other schedules might use “checking out today” for this room status.

The guest will be staying over another night and is not due to check out.

The guest is still staying in the room, but the bed was not slept in the night before.

A guest has left the hotel without paying their bill and without correctly checking out.

Do not disturb (DND)

Guests might place a “do not disturb” sign on their door handles, meaning they do not want to be bothered (disturbed). Do not knock on the door to clean their room.

No service today

The room does not want service today.

The time that you enter the room to begin cleaning. If you’re working somewhere that uses the 12-hour clock, be sure to use “a.m.” if it’s in the morning and “p.m.” if it’s in the afternoon or night. For example, 1:30 p.m. is an hour and a half after noon (13:30).

The time that you leave the room when you are finished cleaning.

Remarks / Comments

This is a place for you to write any additional notes or comments about a certain room.

Maintenance issues

These are problems that need to be fixed by the hotel’s maintenance employees. Such problems might involve the lights, electrical outlets, sinks, toilets or showers, for example.

This is where you sign your name. When you sign a room assignment sheet, you’re usually agreeing that all of the information you wrote is correct.

To press the lever on a toilet that makes clean water flow in.

Flush the toilet after cleaning the toilet bowl.

To clean something by rubbing it hard.

Scrub the bathtub using a sponge and the cleaner in spray bottle #4.

To wipe (up)

To clean by rubbing with a cloth; to move something over a surface.

Wipe the counters with a clean cloth.

To replace something with another.

Change  the sheets on the bed. (Put new sheets on the bed.)

Change  the toilet paper when you clean the bathroom. (Replace the used toilet paper roll with a new one.)

To wash with plain water and no soap.

After you scrub the shower,  rinse  it with water to completely remove the cleaning product.

To clean by rubbing in order to make something smooth and shiny.

Use a cloth and furniture polish to polish the table and desk.

To clean with water and soap.

Bring the dirty linens to the laundry room where we will wash  them.

To release (squirt out) very small droplets of a liquid.

Spray  the mirrors and windows with window cleaner, then wipe them with a clean cloth.

Fold  the clean towels neatly and set them on the shelf in the bathroom.

To clean a floor with a vacuum cleaner.

Vacuum  the carpet and rugs in every room.

To wash a floor with a mop.

After you sweep the floors,  mop  them using hot water, floor cleaner and a mop.

To disinfect

To kill germs and bacteria.

Disinfect  (sanitize) the counters with this disinfecting spray.

To clean by removing dust.

Remove the newspapers and magazines, and then dust  the coffee table.

To remove something; the opposite of “fill.”

Empty  (take out) the trash once you’ve finished cleaning.

To look carefully.

Open the desk drawers and  check  for forgotten items.

To throw out

To put in the trash/garbage.

Throw out  any trash you find on the counters.

To make something clean and organized.

Tidy up  (straighten up) the bookcase when you clean the master suite.

To replace; to fill again.

Refill  the mini-fridge with soda and water.

To turn off

To stop something by pressing an “off” button or turning a switch.

Don’t forget to turn off  the lights when you leave the room.

To remove a plug from an electrical outlet.

Make sure to  unplug  the iron after using it.

The floor is wet in the bathroom.

~ is dirty / ~ isn’t clean

The sink is dirty.

~ is broken / ~ doesn’t work

The hair dryer is broken.

~ is empty / full

The garbage is full! It looks like it hasn’t been emptied in days!

There’s hair on / in ~

There’s hair on the bed pillow. Are these really clean sheets?

There’s a bad / weird odor (smell)

There’s a really bad smell  out on the patio.

The water is too hot / cold

The water in the shower is too hot.

The toilet is clogged (does not flush)

The toilet is clogged in room 204. We need a plumber ASAP (as soon as possible)!

~ is overflowing (flowing over the edge/top of something)

The plumber never came, and now the toilet is now overflowing! Help—there’s water spilling onto the floor!

~ is dripping

The faucet is dripping in the kitchen sink.

~ is stained

The carpet in our room is stained; it looks really dirty.

I spilled ~

I’m so sorry, I just spilled red wine on the carpet. Do you have any carpet cleaner I can use to get the stain out?

There’s no electricity / The power went out

The power went out in our room—what’s going on?

Out of order

(Note: this is sometimes abbreviated as “ ooo ” in housekeeping forms/guides)

The vending machine in the lobby is out of order . Is there another nearby?

Emergency action plan

This is a guide that tells what action to take in case of an emergency, such as a fire, crime or health problems.

This is the loud sound that will go off when there is a fire. The loud alarm and blinking lights will alert people of the fire.

Fire exit door

These are doors that should be used when there’s a fire to get people out faster. They are clearly marked as a “fire exit.”

To evacuate

To evacuate means to leave quickly and go to a safer place. During a fire, for example, everyone should evacuate the hotel.

First aid kit

This is a set of items used to treat physical injuries. Items in a first-aid kit often include band-aids (adhesive bandages), medical gloves, gauze, bandages, cloth tape and aspirin.

Hazards are dangers or risks. For a safe workplace, you should pay attention and eliminate any hazards you see. Possible hazards in hotels include harmful cleaning chemicals, cleaning carts blocking a hallway, wet floors (someone could slip and fall), electrical cords that someone could trip over, etc.

Severe weather

When weather can be dangerous, it’s called severe weather . Depending on where you work, this could include floods (lots of rain), tornados, thunderstorms, hurricanes, earthquakes, blizzards (strong winter storm) or extreme heat.

Now that you’ve seen the most essential English words and phrases for housekeeping, it’s time to start practicing and incorporating the language into your English vocabulary.

Here are some resources to help you practice and learn more English for housekeeping: 

Hotel product websites

Hotels need to buy all of the items inside and replace them when needed. This means there are many companies that produce (make) items just for hotels. Their websites are a perfect place to practice and learn vocabulary for housekeeping because each product (item) comes with a picture.

• National Hospitality :  On this American company’s site, you’ll want to check out categories like “Bath,” “Bedding,” “In-Room” and “Housekeeping” first.
• American Hotel :  This is a great website to learn the names of cleaning products and tools. If you’ll be working in the United States, these are the same brands and terms that you’ll likely see at your hotel.
• Hotel Supplies : This is a UK website, so start here if you want to work in the UK or Europe.

Flashcard apps to practice vocabulary

A good way to learn the new vocabulary you’ll see here today is with flashcard apps. These apps are often more convenient to use than making flashcards yourself.

Here are a few of my favorite options: 

• Quizlet: This app makes flashcards easy to make and share. You can also browse decks created by other learners. You’re able to add audio and images to flashcards, as well.

FluentU takes authentic videos—like music videos, movie trailers, news and inspiring talks—and turns them into personalized language learning lessons.

You can try FluentU for free for 2 weeks. Check out the website or download the iOS app or Android app.

P.S. Click here to take advantage of our current sale! (Expires at the end of this month.)

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• Anki : Anki is a powerful app that lets you create completely personalized flashcards with text, images, audio and video (if you want). You can also find decks made by other users. Click here to see our review of Anki. 

Housekeeping training videos

Some hotels have put their training videos online. These are really useful because you can see what actions the people are doing while they are talking about that specific cleaning task.

• This training video from Resort Realty Outer Banks teaches housekeepers how to clean a bedroom.
• They also have a video for cleaning living and game rooms ,  cleaning a kitchen  and cleaning a bathroom .
• This 10-minute training video from Fairfield Inn & Suites begins with a description of a housekeeper’s cart and then teaches how to clean various rooms.

Hotel housekeeping training manuals

• Housekeeping learner’s manual :  You can use this housekeeping learner’s manual to learn hotel vocabulary, and so much more. Here are a few of our recommendations:

Page 35 – A helpful chart of types of cleaning solutions

Page 54 – An image of a housekeeping cart, and a list of items usually found on the cart

Page 60 – Steps for changing/making a bed

Page 71 – A room inspection (check) report

Sample room assignment sheets

These two sample room assignment sheets are useful to begin understanding the columns and terms.

• Room Attendant Sheet :  This sample comes from a company called Set Up My Hotel. Notice the “Codes” section at the bottom of the sheet. This tells you to write short codes (abbreviations) in the chart, like “S/O” for “Sleep Out” and “DND” for “Do Not Disturb.”
• Room Assignment Sheet :  Go to pages 20-23 of this PDF to see some sample room assignment sheets. The final column, “Initial,” wants you to write the initials of your name instead of a signature. This means the first letter of your first name and the first letter of your last name. For example, Mickey Mouse would write “MM” for his initials, and Edgar Allan Poe would write “EAP.”

Resources to practice and learn cleaning instructions

When working in housekeeping, you’ll often be given specific cleaning instructions, such as how to clean unoccupied vs. occupied rooms. These resources can help you identify different housekeeping responsibilities and cleaning instructions.

• Guest Room Attendant Rubric : This is actually a rubric for a competition, but many statements on these three pages are useful. Start at the “Safety and Sanitation” section of page 1 and then work your way through the rest of the document.
• Hotel Housekeeping Tutorial : This site can serve as a handy checklist for hotel housekeeping tasks. It covers cleaning unoccupied vs. occupied rooms , laundry and linen maintenance, preparing your cleaning supplies and more.
• Room Attendant Job Description :  On this job description, look at the “duties and responsibilities” section. Can you do each of the tasks? Do you know what all of the words mean?

Now you’ve seen the most essential vocabulary in English for housekeeping, seek out opportunities to practice so you can grow your confidence and get more comfortable using these new words and phrases. 

If you like learning English through movies and online media, you should also check out FluentU. FluentU lets you learn English from popular talk shows, catchy music videos and funny commercials , as you can see here:

If you want to watch it, the FluentU app has probably got it.

The FluentU app and website makes it really easy to watch English videos. There are captions that are interactive. That means you can tap on any word to see an image, definition, and useful examples.

FluentU lets you learn engaging content with world famous celebrities.

For example, when you tap on the word "searching," you see this:

FluentU lets you tap to look up any word.

Learn all the vocabulary in any video with quizzes. Swipe left or right to see more examples for the word you’re learning.

FluentU helps you learn fast with useful questions and multiple examples. Learn more.

The best part? FluentU remembers the vocabulary that you’re learning. It gives you extra practice with difficult words—and reminds you when it’s time to review what you’ve learned. You have a truly personalized experience.

Start using the FluentU website on your computer or tablet or, better yet, download the FluentU app from the iTunes or Google Play store. Click here to take advantage of our current sale! (Expires at the end of this month.)

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Your Ultimate 2023 Hotel Housekeeping Checklist [with Downloadable Template]

The appearance and condition of your guest rooms is a direct reflection of your brand and the unique experiences you provide. Guests will likely remember their stay at a clean, pleasant hotel but they will definitely never forget an experience at an untidy one. Which experience would you rather provide? In order to keep your guests loyal, the integrity of your guest room cleanliness needs to be a top priority.

To help you prevent problems and achieve better efficiency, we’ve developed the following hotel housekeeping checklist template to create a clear top-down procedure.

Easily print and distribute this Excel hotel housekeeping checklist to your team.

Improve your housekeeping operations.

Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly.

More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. It will also make sure your housekeeping team doesn’t miss an item that could make guests unhappy and lead to negative reviews on popular sites like TripAdvisor or Yelp.

Using a cleaning checklist will help your hotel:

• Reduce guest service recoveries and bad reviews
• Improve room attendant work quality
• Increase customer loyalty
• Improve communication between departments

Also, be sure to visit our ultimate guide to elevating guest satisfaction full of tips, insights and data points on how to improve your hotel service and ensure optimal guest satisfaction.

If you don’t want to download the full housekeeping checklist in Excel format, you can scan the entire list below.

Beyond a manual checklist, a software-based solution provides even more benefits. Housekeeping software automates daily housekeeping operations and streamlines the availability of guest rooms. These benefits lead to cost savings. In fact, Amadeus Service Optimization Housekeeping software has saved hotels $166 per guestroom, per year .

To learn how our software can help your hotel save time and money, talk to our team !

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• Carina Stegmayer
• Aug 30, 2023

New Approaches to Room Allocation or Which Room Gets Assigned to Which Guest?

Updated: Sep 14, 2023

Reservations are still primarily managed manually in most hotels. However, is this approach still appropriate given the current staffing levels and new employee profiles? Is manual room allocation truly the best method to optimize your room plan? What criteria influences these decisions? Or should we consider assigning rooms upon arrival and disregarding guest preferences?

Determining which room is assigned to each reservation has largely remained a completely manual process in the hotel industry. While there are Property Management Systems (PMS) that now automatically allocate reservations within categories, this is based on basic rules and often requires manual adjustments by staff due to changes in occupancy and demand. This can lead to reassigning previously allocated reservations to different rooms. The effort and time that hotels invest in room allocation and the regular shuffling (sometimes referred to as a "Tetris game") can take up several hours per day, especially for larger properties with high occupancy.

Effective room allocation that takes various criteria into account is not only labor-intensive but also results in accommodating guest preferences and profiles, allowing guests to check into the room that suits them upon arrival. For manual room allocation, there are numerous tutorials available, and hotel chains provide additional guidelines to be considered by the front desk team during the assignment process.

Some hotel employees, due to their long-term tenure at the same property, are not only highly skilled at performing this task but also find it fulfilling when they allocate reservations after hours of work, managing to create gaps for additional requests or fulfilling guest preferences.

However, reality presents a slightly different picture. On one hand, there's a shortage of skilled labor, and employees are expected to handle a wider range of tasks. On the other hand, there's a decreasing number of staff members who stay at the same property long enough to know every room and allocate reservations effectively. Manual room allocation and the need to make changes to a confirmed booking add extra (work) costs. These costs are often not accounted for in the hotel industry and are recorded as general front desk activities, which significantly reduce profits and guest-facing time. Reservations are sometimes assigned based on individual employee preferences, and under high pressure, reservations are shifted simply to fill gaps in the room plan as efficiently as possible, regardless of the room's value or category. Free upgrades become necessary in such cases. Optimizing the room plan is an ongoing process, especially during peak occupancy periods.

Why is it so difficult to implement room assignments correctly?

In addition to the multitude of criteria that an employee would need to consider when making assignments, the employee also needs a deep inventory knowledge to carry out a suitable allocation.

Among the additional criteria are, for example: guaranteed versus non-guaranteed bookings, direct bookings versus bookings through third-party channels or specific providers, bookings for families, seniors, guests requiring accessible rooms, adjoining rooms, specific bed configurations, and other guest preferences, repeat guests, check-in and check-out times, etc.

The complexity that comes with effective room allocation is undeniable. Additionally, gaps in the room plan must be minimized, especially since these gaps cannot be automatically sold and could lead to revenue losses, particularly during periods with minimum stay requirements if gaps cannot be sold – for example, over the phone.

While long-serving employees might still find this task meaningful, a closer examination of this workflow raises the question of how feasible and contemporary it is to carry this out with reduced staffing. It's worth considering whether younger generations of employees would value this task in the same way or simply view it as an additional burden to complete without taking into account the aforementioned points.

How can a room plan be optimally utilized?

One approach could be to only assign reservations upon arrival and disregard any preferences or requests. However, this contradicts the goals of any hotelier who aims to meet the needs of their guests and provide them with an unforgettable stay. Moreover, such a strategy is more likely to result in overbooking of room categories, an increased number of complimentary upgrades, and negative guest feedback. Effective demand management also involves considering stay restrictions to minimize gaps in occupancy, and last-minute room assignment is suboptimal in this context.

The fundamental issue lies not only in the lack of skilled personnel, lack of knowledge about the property, or time for allocation but mainly in the fact that room inventory isn't detailed enough in systems to be used as criteria for assignment.

However, who says that room inventory must continue to be managed solely within categories, and how can artificial intelligence be better employed in this case?

Room assignments using artificial intelligence every room assignment involves certain considerations: Should the guest's preference be taken into account to satisfy them, or should short-term revenue be optimized? With a detailed inventory structure and the use of artificial intelligence, an optimal room assignment solution can be created dynamically, adapting to the desired strategy with each new booking situation.

It's comparable to the invention of the washing machine: While you still need to put the laundry in the drum, set the wash program, and press start, from that moment on, you save an immense amount of time, and the result is much better than continuing to wash the laundry by hand.

The tasks and requirements for hotel employees are constantly changing, much like in many other industries. However, the hospitality sector is a service industry where the primary focus is on providing guests with a service and ensuring a positive stay experience.

The cloud-based technologies available in the hospitality industry not only allow many tasks to be carried out from different locations (remotely), but also enable employees to have more time available for guests. This is achieved by digitizing and ideally automating downstream operational processes.

An optimized room plan is just one of many operational tasks that can be automated using intelligent technology in the future. Such automation could significantly reduce the current workload while simultaneously efficiently accommodating guest preferences and room plans to maximize revenue for the establishment.

For those interested in learning more about this topic, further details about GauVendi's Inventi-Flow solution can be found directly on their website, along with the option to schedule a non-binding demo session.

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Room Facilities, Type of Rooms, Room Status and Room Status Report.

If you are waiting to work in a hotel or studying the process of a hotel, it will be more helpful to know about the type of rooms and room status. Before learning about the hotel room type, it is more beneficial to know about the things and facilities of a hotel room. It is also easier to study the hotel room type. There are different types of hotel rooms, and facilities vary from hotel to hotel.

Now let’s focus on the things and facilities in a hotel room. Any guest must first open the hotel room door when entering a hotel room. Most hotels today provide guests with the facility to open the door using a smart lock or electronic key card. This makes it possible to open the door much more accessible in less time and maintain the security situation at a higher level after closing the door. In the same way, double-lock facilities are also provided by the hotel to the guests using the room. This makes it possible to close the door of a room more securely from the inside. Due to this double-lock facility, no one else can enter the room. Thus, it is possible to protect the safety and privacy of the guest. Since many hotels have a magic eye on the door, it can be considered another security feature. Even if a person wants to meet the guest in the room by ringing the doorbell or knocking on the door, the guest can look at the person who is in front of the door (outside) using the magic eye on the door, and the guest can open the door only if he/she wants to. Every hotel room has a cupboard where the guest’s belongings can be put.

The hotel provides a laundry facility to guests. For that, a laundry list, including laundry bags and prices for washing different clothes, can be seen in the rooms of many hotels. The room also has a luggage rack to keep guests’ luggage.

Most hotels provide minibar facilities to the guests. A minibar is a small refrigerator inside the guest room. Inside the minibar are small liquor bottles, soft drink bottles, chocolates, peanuts, ice packs, water bottles etc. There is a price list with the prices charged separately for the items in the minibar, and it is kept near the minibar.

Most hotels today are trying to provide TV facilities in the rooms. In addition to the local channels, they also try to offer many foreign television channels. The list belonging to the TV channel is kept near the television so the guest can easily choose which channel to watch. The DVD facility is also being offered as a room facility by the hotel to a guest. Most of the hotels provide WIFI facilities in the room. This has allowed guests to browse the internet.

Many hotels have provided air conditioning or room heating facilities to every room.

Similarly, the hotels provide a telephone facility for all the rooms. To get a comfortable sleep, a perfect-condition bed has been provided, and it is decorated beautifully. Tea/coffee facilities (Tea/coffee/sugar bags are provided) are also offered to guests as a room facility. Many hotels offer a hot water kettle or a heater to heat the water. Two or more bottles of water are also provided to the room daily (Depending on the hotel policy). The hotel also provides room facilities like night lamps, ceiling fans and mirror tables. Many hotels offer a thick curtain and a sheer curtain in the room. A thick curtain does not allow sunlight to enter the room. And sheer curtain prevents the room from being seen in a row. Most rooms have a writing table, a notepad and a pen. If a balcony is connected to the room, it is also provided with a small table and a few chairs to sit comfortably.

Most hotel rooms have shower cubicles or a bathtub in the bathroom, and some rooms have both shower cubicles and bathtubs. Similarly, a commode, a bathroom sink, a mirror and both hot water and cool water are provided as a convenience in most hotels. In addition, bath towels, face towels, hand towels, and bath mats are available in the bathroom of a hotel room. At the same time, shower gel, shampoo conditioner, toothbrush and toothpaste are also found in the room’s bathroom. Some hotels also provide hair dryers and hair straighteners. Apart from these facilities, the hotel offers many other room facilities. The facilities offered vary from hotel to hotel.

Type of Rooms

Let’s focus on the Type of Rooms Now. There are different types of rooms in a hotel, and they are provided according to the needs of different kinds of guests.

Single Rooms (SGL).

Single Rooms are given to a single guest, and the room is provided with a single bed and other facilities to make a guest feel comfortable.

Double room (DBL) .

These rooms are provided with all facilities to fit two guests with a double bed, i.e. a king-size or queen-size bed.

Twin Room (TWN).

Twin rooms have two separate beds with all other facilities. Those facilities fit two people.

Triple room (TPL) .

This room offers three separate beds or one king-size or queen-sized bed with one single bed with facilities suitable for three guests.

Interconnecting Rooms / Family Rooms.

The size of these rooms is increased by joining two standing rooms together and having a standard door for both rooms in the middle. These rooms are more useful for families with small children because children don’t have to use the corridor to go to other rooms. It is more critical for the safety of the children and gives the feeling that all the services are in one big room for the family. Similarly, apart from families, these rooms can also be provided for other personal requests.

Suite Rooms

Rooms of this type require a large amount of space compared to other rooms, and the rooms in the hotel are also more expensive. However, the facilities are more than other rooms. Also, different suite rooms can be seen with different facilities. The most popular are the penthouse, presidential, corner, junior, and executive suite. The suite rooms have a kitchen, a small bar, several televisions, more tables and chairs, and refrigerators.

Located away from the hotel’s main building, it has all the facilities a room should provide. Many guests like to have cabanas for a more private experience. Cabanas range from standard to luxury.

Studio rooms

This particular room can be used as an office during the day and a bedroom at night. Divan-type beds are used in this room.

Mock-Up Room

This room was designed as a model room and was created during construction. These rooms designed with all facilities are often used to show to travel agents or investors.

Standard Room (STD).

Standard rooms can have the necessary facilities with one queen-size bed or two double beds. Currently, standard rooms are also divided into different types. For example, super standard rooms and luxury rooms.

Deluxe Room (DLX).

Deluxe rooms have more space than standard rooms, and their facilities are more than standard rooms. For example, most Deluxe rooms have both a bathtub and a shower cubicle room. The room also has more amenities. Delux rooms are available in different forms and names, like super deluxe rooms and luxury deluxe rooms.

Capsule room.

The busyness of the competitive world is very high, and unique hotels provide these rooms for busy people. Generally, apart from capsule hotels, most of the other hotels do not have capsule room facilities. A capsule room is made only for sleeping in a small space with basic amenities. But nowadays, these rooms are also equipped with television and wifi. It can be said that these rooms are more prevalent in countries like Japan.

Most of the chalets are made of wood and are located next to the hotel’s main building. Therefore, it has all the facilities that rooms should have, and the size and prices are determined based on the facilities provided.

Cottage room

The cottages are away from the main building in the hotel, and 2 or 3 rooms make up one cottage. All the facilities needed for the room are provided separately, and things like the shared cottage bathroom are made to be used in common. These rooms are especially suitable for certain institutions’ annual trips or school trips. Cottages can also be divided into different types, such as family cottages and the luxury cottage is the main among them.

Nowadays, you can see this type of room in many hotels, consisting of 4 beds. Simply put, these rooms are arranged so that four people can stay. In addition, some quad rooms have two double beds or two king-size or queen-size beds, and other facilities are provided. In some cases, these rooms are equipped with two modern-style bunkbeds. Sometimes hotels can offer these rooms with four single beds.

Queen-size Room. These rooms got this name because they have a queen size bed. The most commonly used Queen size bed is 60″ X 80″ (152 X 203.5cm). In addition, Olympic Queen 66″ X 80″ (167 X 203.5cm) and full Queen size bed 54″ X 75″ (134.5 X 190.5cm) are also available. The room’s price depends on the size of the room and the facilities provided. Often these rooms are given to one or two people.

King-size Room .

These rooms got this name because they have a king-size beds. The most commonly used King-size bed is 65″ X 82″ (165.1 X 208.28cm). The room’s price depends on the size of the room and the facilities provided. Often these rooms are given to one or two people.

Hollywood Twin Room .

This room consists of two twin beds, and they are connected to a one-bed head. In some Hollywood Twin Rooms, there are cases where two twin beds are placed next to each other. The room’s price depends on the room’s size and amenities.

Murphy Room.

this is a special type of room, and it is not often seeing this type of room in every hotel. It got the name Murphy Room because of the Murphy bed used in these rooms. The art spaces website shows that the Murphy bed was first introduced to the world by William Lawrence Murphy around 1900. The speciality of this Murphy bed is that it can be unfolded only when a guest wants to sleep. In other cases, it can be folded. Most of the Murphy beds are fixed to the wall. When Murphy bed is folded, more space can be obtained in the room. There are different types of Murphy beds, and they are arranged in single and double beds. All other facilities are provided as per guest request.

Accessible Room / Disabled Room

The accessible room is seen in many hotels nowadays. These rooms are set up for people with special needs. These rooms are arranged so that all facilities can be easily accessed. For example, the door pivot lock is set to work below other door logs in the other rooms. The magic eye on the door is also located at the down of the door. The bathroom, the shower, the bed, the writing tables and all the accessories are arranged below so guests with special needs can use them very quickly. The entrance door of these rooms is larger than the door of the other rooms and allows a guest in a wheelchair to enter the room quickly. Most of these rooms are located closer to the elevator and the restaurant. In some hotels, most of the accessible rooms are arranged on the ground floor. In some hotels, you can also see cases where a special butler is provided for this room.

Non-Smoking Room / Smoking Rooms

In Non-Smoking Rooms, smoking has been completely stopped, and a sticker indicating that it is a Non-Smoking Room has been posted on the main room door. These rooms are provided to non-smoking guests.

Smoking Rooms

Smoking rooms are provided for guests who like to smoke, and facilities for smoking are provided. For example, more cigarette packets, lighters, boxes of matches, and ashtrays are provided in the room.

Dust-free rooms.

“dust-free” rooms are a special type of room, and these rooms are mostly given to guests with severe allergies. However, some people find it challenging to deal with the dust in the air. For such people, these rooms are given if they make a special request.

These rooms are given different names depending on the facilities provided by the villa. Luxury villa rooms, lake villa rooms, and standard villa rooms are the most popular. Villa rooms are located away from the main hotel building. The villa includes bedrooms, a kitchen, a balcony, and other facilities. Especially this type of room is allocated to water-loving guests. Most of the villas are located close to the swimming pool or lake.

Soundproof rooms

These rooms are made of soundproof material, and things like fibreglass or mineral wool are often used. As a result, such external sound is absorbed, and the room does not receive external sound. Some hotels also use things like soundproof glasses to prevent external noise. Mostly these rooms are taken by guests who want to spend time quietly, and some also use these rooms for sleeping and resting.

Camping rooms

Camping rooms are mainly used by camping guests and can be seen in categories such as standard and luxury. Safari hotels also provide spaces for safari guests, and they are very well set up in the jungle. These rooms are arranged with all facilities.

Lanai rooms are designed to have the best view in a hotel, which can often be seen in resort hotels. The idea can generally be overviewing hills, gardens, mountains, and sea views, and the price is slightly higher than other rooms. The cost of these rooms, which provide all the facilities very well, is higher because of the view. Nowadays, it is becoming more popular in many hotels.

Room Status.

Room Status is the condition of the rooms in a hotel at that moment. It is helpful for everyone who works in a hotel because they can know the condition of the rooms in the hotel at that moment. In particular, the room attendant in the housekeeping department can explain how many rooms they have to clean and which rooms should be cleaned first. And they can also set their day’s work schedule. The room status gives an idea to the receptionist which rooms can be sold to the guest. Abbreviations introduce the data in the room status report for ease of identification. Examples are VAC, DEP, OCC, and S/O. Now let’s focus on this.

Vacant Room / Ready Room (VAC)

This is to say that the room has been thoroughly cleaned and well prepared so it can be sold to the new guest. It is abbreviated as VAC. But there are cases where only the letter V is used in some hotels. In some other hotels, there are cases where it is also used as R or RD. Wich means Ready rooms. But most of the hotels use the abbreviation VAC for Vacant Room.

Vacant Dirty This makes it clear that even though the room is vacant, it needs to be cleaned more and is still unsuitable for sale. For example, imagine that the night room attendant cleans room no 101, arranges the room well and declares it to the reception as a ready room (for sale). However, the receptionist has allocated room 101 to a guest who has made a reservation to this room at night. Imagine that a guest has not checked in to room no 101 until the morning and is at the vacant level. Even if such a room has been vacant without a guest using it when giving these rooms to a new guest, the room needs to be retouched (dusting and checking the room to ensure all items are working correctly, such as Television, Air conditioning and room amenities). And for the daytime, the room attendant wants to reverse (Open) the curtain in the room and make it proper and attractive. The evening turn-down service needs to be removed, and the bed need to be arranged again. The room attendant needs to refile the new fresh flowers to flower vas. Therefore, these rooms should not be cleaned with more attention than Departure or Occupied rooms. But some work needs to be done. Although the room is called vacant because it is clean without being used by a guest, it is called vacant dirty because the retouching mentioned above must be done. A Vacant Dirty room is abbreviated as V/D.

Arrival Rooms (ARR) If the guest has come to the room, it is known as the arrival room. The receptionist should notify other departments, including the housekeeping department, that the guests have arrived. This is known as ARR as an abbreviation.

Occupied (OCC) Rooms have been sold to the guests, and they have checked-In. In other words, it can be said that a guest is in the room. This is known as OCC as an abbreviation.

Due Out Room

This means that if the guest in the room is waiting for departure, this name will be used to know it. Abbreviated as D/O.

Check Out Room / Departure Room (C/O, DEP).

A guest has checked out from the room, and the room needs to be cleaned by the room attendant. A Check-Out Room / Departure Room cannot be sold until it becomes a Vacant Room / Ready Room.

When guests check out (departure), they should be given an excellent last impression of the hotel. If so, the guest can return to the hotel again in the future. The bellboy will take the guest’s luggage, and the room attendant should check the room of the guest who has checked out. There are mainly two objectives of such checking. One is that something of the guest may be forgotten or left in the room. For example, the guest’s passport may be forgotten in the safety locker. Or maybe other documents. If the room attendant finds such a thing, he/she can inform the receptionist quickly and give those items to the guest before leaving the hotel. This process is known as lost and found, and we will explain with another article about the lost and found procedure.

The other thing is to check if the guest damages the items in the guest’s room. For example, As a mistake or purposely, guests may have damaged the room’s bathroom mirror, television, glass windows etc. Likewise, some items belonging to the hotel may be left in the guest’s bag forgetting things such as the television remote control, decoration pillows, tea cups or mugs, hair dryers etc. If the guest damage hotel properties, the guest must bear the loss. If there is a shortage of items in the room, the guest can be told about it and checked.

While the room attendant is doing this process, the minibar should also be checked, and if the guest has used any items from the minibar, the guest should pay their value. Checking the minibar is done by the room attendant in some hotels, and separate staff members come to control the minibar in some hotels. Apart from this, if there is a bill to be collected from the guest to the hotel, it must be collected before the guest leaves the hotel. The front office cashier or the receptionist does this. The entire guest checkout process can only take a very short time. At the end of everything, a guest relation officer or receptionist should get comments about the hotel stay from the guest. It should be done only if the guest wishes and cannot be forced. Based on the guest’s comment, if there are any deficiencies in the hotel, the hotel can focus on them and provide better service to the guests. We hope to explain more about the guest room check-out procurer in another article.

Sleep out room (S/O).

This is an occupied room and can be termed a case where the guest has not slept in the room at night. For example, maybe guests went to another area with their friends and never returned till the morning. Sometimes guests inform the hotel they will not come to the night.

Day Rooms (D/R) These rooms are available to guests for a few short hours. It can be seen as a changing room at special functions or as a changing room at a wedding.

Free Of Charge (FOC)

The hotel provides these rooms free of charge, and is often given to travel agents, ambassadors, hotel managers, and the board of directors.

Out of Oder (O.O.O)

These rooms cannot be sold and have been used until they are repaired due to maintenance problems or some defect in the room. Rooms with this condition must be repaired very quickly, or the hotel may incur a loss due to being unable to sell the rooms.

Very Important Person (VIP)

A VIP room is referred to as a Very Important Person. A head of state, celebrity, or ambassador visiting the hotel is included in this category. The hotel management hopes that the hotel staff will provide more attention and service to these people by naming them VIPs. But the thing to remember is that it is best to treat every guest who comes to the hotel as very important.

Do Not Disturb (DND).

If mentioned this way, room cleaning or service should not be provided to those rooms until the DND warning is removed. Guests often show this DND during leisure or sleeping time. Therefore, their freedom and comfort should not be compromised. Guests can complain about it if they are hugged for some reason. But if a DND board is hanging on the door for a long time, the room attendant must be informed about it to the floor supervisor.

Stay Over (S/O) The rooms in this way indicate that the guests will stay in the hotel for a few more days. In a certain way, these rooms are known as occupied rooms in some hotels.

No luggage/ No bag (NLO /NL / NB).

This means that even if the guest checks in to the hotel and occupies a room, his bug is not in the room. When there is a situation like this, the room attendant must inform the floor supervisor and the desk attendant about it. The desk attendant will inform other departments also. Because it is problematic for what reason such guests came to the hotel. However, there are cases where such guests have not paid hotel bills and Departure themself without informing anyone.

Late Check Out (LCO)

Checkout time in most hotels is around 12.00 noon or 1.00 pm. But there are times when some guests delay checkout for various reasons. In such cases, the checkout may be delayed by a few hours. The prices charged for late check-out vary according to the hotel’s policy. But there are cases where most hotels will charge the full room rate from the guest after 6:00 pm even if the guest has not checked out. A late checkout can be given only in cases where another guest does not reserve a room for that room or where the reserved guest can be given another room. In cases of fully booked, late checkout is done very rarely.

Room Status Report

The Room Status Report is about the current condition of the rooms after checking with the housekeeping floor supervisor. This means after the room attendant cleans and prepares the rooms, the floor supervisor checks each room is correctly clean and arranged. After that floor supervisor marks each room’s condition in the report. In some hotels, the floor supervisor, from time to time, contacts the housekeeping desk attended and gives the room status about the room. Then the desk attendant makes a master room status report and gives it to the executive housekeeper’s supervision. After that, the report will be delivered to the front office department. For ease of study, the sample room status report is shown below.

The room attendant should also inform about the number of beds occupied. For the room status report, the room attendant should give the report containing the correct data about their cleaned and prepared rooms. The Front office department should receive the correct room status report from the housekeeping department.

If the room status report provided by the housekeeping department is wrong, the receptionist cannot sell the correct room. For example, imagine that room no 101 is occupied. By mistake, and mentioned as Vacant in the room status report. According to the information received by the reception, since room 101 is vacant, they will sell this room to a new guest. When the newly arrived guests have gone to the 101 room, when the 101 room is opened, they can see that it is an occupied room and there is a guest. Both parties of the guest can complain about the situation.

Similarly, the room status must be mentioned correctly in case of a room change. For example, imagine that the guest in room 102 is on a half-board basis, and they have been transferred to room 105 because they have expressed that they do not want to stay there due to some defect in the room. In this regard, the receptionist must notify the other departments, such as the restaurant and account, about the room change. If not, restaurant staff may think the guest in 105 is newly registered and will bill him for the meals even if the guest is entitled. The restaurant staff can wait until the guest arrives in 102. In the case of bullying, this becomes a problem for Cahire and the accounting department. Therefore, room change must be reported. It is mandatory to mention in the housekeeping status report that there was a room change.

Extending the number of nights in the room. In this case, the room status report should be updated. It is also mandatory for the reception to feel it to other departments.

Things that room attendants should pay attention to daily.

There are several things that room attendants should pay special attention to daily. These facts should also be mentioned in the room attendant report, and this information and facts are also obtained for the room status report.

The room attendant should give immediate attention to the rooms mentioned as early make-up while cleaning and setting up the rooms. Early make-up refers to an occupied guest asking for his room to be set up quickly. If the early make-up board is hung on the room door, those rooms should be cleaned immediately. Due Out rooms are cleaned at the end.

Additionally, if a Do Not Disturb (DND) sign is posted on the guest room door, avoid disturbing those rooms. Do not attempt to provide cleaning service in any way until the board is removed. Most of the guests in DND rooms may be sleeping, or they may be spending free time. Therefore, no hug should be made for their well-being or freedom.

But if such a room (DND) is available, a room attendant can send a DND card to the room under the door of a room with a DND board, asking if the room needs cleaning service or things like extra towels and water bottles. Room attendants should be informed by the floor supervisor about the DND room situation and should also be mentioned in the room attendant status report. In the room status report, you can see the cases mentioned as DND.

If the DND board is not left in the room for more than 24 hours, the floor supervisor should put the second DND card or the Red DND card under the guest room door. Later, if there is no answer from the guest, the floor supervisor should be informed about the situation by the executive housekeeper and duty manager. After that( according to the duty manager’s advice), the receptionist should call the DND room. If the guest doesn’t get an answer, the door needs to be opened by the hotel staff.

Opening the door without the knowledge of a guest is known as the final process. to open the door in this kind of room, should participate some of the hotel staff, such as the security agent, room attendant, floor supervisor, executive housekeeper, receptionist, and duty manager. The floor supervisor or executive housekeeper opens the room door, and others can be called witnesses. A reason to open a DND room is without knowledge of the guest because the guest has not responded to any message from the hotel for more than a day. In some cases, guests can be seen as sick in the room. In the same way, some guests have run away from the hotel without paying using the DND board. This kind of situation should be mentioned in the log books of the departments of all the participants that the door of the room was opened.

If any guest refuses to clean the room, it should be mentioned in the room attendant status report. If a guest refuses to clean a room for more than two days, he must have special permission from the executive housekeeper.

Room attendant, another thing to pay attention to is scanty/light luggage guests. Attention should be paid to the guests who bring less luggage because they can check out without paying the bill. If a guest leaves his luggage in the room and does not use it for a few days, the room attendant should inform the floor supervisor.

In addition to these facts and data, many other things can happen in hotels. The procedures followed vary from hotel to hotel. But most of the common points were explained in this article. Apart from this, please comment below regarding the above topics if you have any other matters.

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Housekeeping | Attendant sheets

[Housekeeping > Attendant sheets]

Easily create daily attendant sheets for the housekeeping staff. The sheets show which attendants have to clean which rooms, and what time or point value is available per room for the tasks involved. As need arises, the created overview may be adjusted manually before printing the attendant sheets (for example, by moving a room from attendant A to attendant B).

The sheets can be created on a daily basis and distributed in paper form to the respective attendants.

The attendant sheets can be created for an individual attendant, for a group of attendants, or for all of the hotel's attendants. The sheets contain all of the necessary information required for cleaning the rooms: room status and front office status (arrival, overnight stay, departure, departure & arrival), laundry pattern, preset minutes/points per room, guest preferences, etc. The rooms are listed in alphanumeric order in the sheets. The information to be printed can be set individually.

Different options are available for generating the sheets - for example, the rooms to be cleaned can be distributed evenly among a specified number of attendants, or based on a maximum number of minutes or points per attendant.

Business considerations

The Attendant sheets feature is not supported by the protel Air Housekeeping App, i.e. attendant sheets will not be displayed in the App. Of course you can use all of the advantages of the attendant sheet feature in connection with the App if you print out the attendant sheets and distribute them manually to your housekeeping team.

Creating attendant sheets

Housekeeping > Attendant sheets

Call up the Attendant sheets by clicking on the Housekeeping > Attendant sheets menu. The Attendant sheets window appears.

The Print button isn't active until you have saved the preview ( Save button) or call up a previously saved preview (see above "Create a attendant sheet or load one that already exists ").

If you click on the Print button, a print overview appears - see the following figure:

The print overview lists all of the rooms that need to be cleaned, together with the respective information. 

Click on Print Tasks and select the Print command. protel Air then creates a PDF which opens in a new browser tab. The PDF is structured in such a way that there is a separate section in the document for each attendant (each attendant section starts on a new page).

By clicking on Print Tasks and selecting the Print as Excel list , protel Air creates an Excel file which is automatically downloaded to your browser's default download directory.  

NOTE : The PDF and the Excel lists are always printed as shown on the screen! You can individually determine which information is to be displayed and printed. For more information, go to the following section: Print overview .

Assigning rooms manually

Once you have created the attendant sheet, you can manually adjust the way the rooms appear on the preview, if necessary.

Rooms that have already been assigned can be assigned to another attendant via Drag & Drop. Rooms which have not yet been assigned can be assigned to an attendant, as well.

Moving rooms/tasks

Not allocated.

If the number of points/minutes required for the work to be performed cannot be distributed evenly among the attendants, the system creates an attendant sheet and names it: Not allocated . This sheet contains all of the rooms that could not be assigned to an attendant.

Other reasons for unassigned rooms can also be absent attendants (the attendant was not selected when creating the sheet or has been set to inactive in the system data). In this case, the rooms that fall within the absent attendant's area of responsibility also appear in the Not allocated list.

In the example shown there are 5 rooms without allocation.

You can allocate the rooms to the other attendant sheets via Drag & Drop.

To do this, select a room with your mouse and drag the room into the desired attendant sheet while holding down the mouse button. By releasing the mouse button, the room is added to the attendant sheet.

Hint : Make sure that you keep the location of the rooms in the building while distributing them. For example, you should assign rooms on the first floor to an attendant who works on or near the same floor.

Allocating rooms between attendant sheets

You can use Drag & Drop to move rooms from one attendant sheet to another (from attendant A to attendant B).

Allocating several rooms simultaneously

You can also move an entire block of rooms.

To do this, hold down the [Ctrl] key and click on all the rooms you want to move.

Now, use your mouse to drag the rooms into the desired attendant sheet.

It's even easier if the rooms you want to move are all located under each other in the list:

Click on the first room while holding down the [Shift] key.

Then click on the last room in the list while holding down the [Shift] key.

Print overview

Housekeeping > Attendant sheets > Create sheets > Save > Print

The print overview (Print dialog ) appears when you save an attendant sheet and then click the Print button.

The items in the print overview appear in ascending order based on attendant name and room number/name.

Date : If you wish, you can display the print overview for a specific date. This, for example, allows you to call up and print sheets that had been created in the past.

Click into the date field and select the desired date.

Attendants : You can reduce the display to one or more attendants. This is useful, for example, if you only want to print the attendant sheet for a particular attendant.

Click on the down arrow and select one or more attendants from the dropdown list.

Print configuration

Determine what is to appear in the print out of the attendant sheet!

You can hide information that you do not need by hiding the relevant column in the Print dialog box.

To do this, click on the small arrow in the column header of any column and then select the Columns command - see the following figure:

To hide a column, deactivate the respective checkbox.

If you wish, you can save the current list view - see the following screenshot (the list will then be called up the next time with the saved settings).

Result : When you print the sheet, only the information visible on the screen is printed. Hidden columns are not printed.

Room status display

Occupancy status display, creating sheets for particular attendants.

If you work with permanent attendants, you can create the attendant sheets with the "Attendant Type: defined" option - see figure:

The pending service tasks are only distributed to the attendants who have been selected in the dropdown list. For example, if an attendant is absent, the attendant will not be selected in the sheet.

Creating an attendant sheet based on the provided number of attendants

You can create the attendant sheets by specifying the number of available attendants and the maximum available points/minutes per attendant.

Select the Custom option.

Select the number of attendants required per section ( Attendants per section dropdown list).

It is also advisable to specify the maximum number of minutes/points to be scheduled per attendant ( Max. minutes/points per attendant dropdown list).

Afterwards, select a section group (e.g., Section Group 1 for AM shift, Section group 2 for PM shift, or Section group 3 for a particular section of the building - based on your system's configuration).

Click the Create sheets button.

The system then calculates the workload required for each day for all rooms, divides it by the total number of housekeeping staff, and allocates the rooms to be cleaned accordingly. A sheet is created for each employee.

There are 5 housekeeping attendants available for one day.

10 double rooms have the "In the house | linen change ( 30 minutes each)" status = 300 minutes.

10 double rooms have the "Departure (45 minutes each)" status = 450 minutes.

-> A total of 750 minutes must be distributed among 5 attendants.

-> The system creates 5 attendant sheets with 150 minutes per attendant.

If the number of points/minutes cannot be evenly distributed per attendant, the system creates a separate list called "Not allocated" which contains the rooms which couldn't be allocated.

A total of 500 minutes must be distributed among 3 attendants. The system assigns 160 minutes to each attendant (=480 minutes in total). The remaining minutes (e.g. two turndown services of 10 minutes each = 20 minutes) are written to the Not allocated list and can be assigned manually from there.

Create the attendant sheets based on your requirements.

Check the attendant sheet you created to see if there are any non-allocated rooms.

If necessary, assign unallocated rooms.

Save and print out the attendant sheets.

Give the sheets to the supervisor and housekeeping staff.

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University of Wisconsin-Milwaukee

University housing, what happened understanding room assignments, please note: most of the content on this page is applicable for room assignments made during the summer for the upcoming fall semester..

An explanation for students who don’t get their preferred room assignment.

With the annual summer release of room assignments, University Housing gets a number of phone calls from concerned students, family members, and sometimes even friends, who want to know: (a) why the student didn’t get their top-choice room assignment and (b) what can be done about it.

In an effort to answer some of these questions, we’ve created the following guide for students.

Why Didn’t I Get My Preferred Roommate?

Explanation: when two roommates do not have matching requests, it is possible that they will not be paired together.

Living Learning Community Preference The most frequent item that does not match will be Living Learning Communities. Since LLCs are University Housing’s top assignment priority, students may be assigned to their LLC, even if it means failing to grant a requested roommate. How can you tell if this happened to your request? Check the list of LLC locations below. If either student is placed in these areas, it means that they had an LLC request that broke the roommate pairing.

Roommate Preference At times, we see pairs of students who did not request each other, even though they think they did. In its most benign circumstance, this may happen if someone copied a UWM ID# wrong. However, every year we also see instances in which one roommate who backed out or failed to include the UWM ID#. You can tell if you and your roommate(s) requested each other by returning to your Contract Preference Page in MyHousing. If you see a “confirmed” note next to the UWM ID# of your roommate(s) it indicates that the numbers were properly entered by all parties. If you see “unconfirmed” than the numbers entered did not match up.

Returner Self-Assignment If one of the two roommates participated in Returner Self-Assignment (where the 2022-23 Housing Residents picked their rooms for 2023-24), they may have ended up in a suite that didn’t have space for a new student to be assigned, or a space where a first-year student may not be eligible to live (Sandburg East).

Explanation: this is a rare circumstance but happens every year as we reach the end of available spaces. Because students are assigned in an order determined by random lottery, we will reach a point where every double or triple room has one open spot, but not two. At this point, a roommate pairing will be broken. If this occurs, the assignment system will next try to assign two requested roommates relatively close to each other (often in the same suite, sometimes on the same floor or in the same building). However, because so many spaces are usually taken when we reach this point of assignments, it is not guaranteed.

Explanation: this occurs for a number of reasons. Your roommate may have never completed a University Housing contract, they may have completed a University Housing contract, but AFTER the priority deadline of May 1, or they may have canceled a previously submitted contract. In any of these cases, you would be assigned without them.

Why Didn’t I Get My Preferred Living Learning Community?

Explanation: most of our Living Learning Communities are reserved for students who are admitted to a particular school/college or have a particular major. The most confusing of these is Health Professions, which require students to be admitted to the College of Nursing or College of Health Sciences. Both of those are different than AOC-Nursing or AOC-Health Sciences.

Explanation: a few of our LLCs had more demand than there were available beds. In this case we continue to monitor vacancies and reassign from the waitlist when possible.

Why Didn’t I Get My Preferred Building/Room Type?

Explanation: Certain preferences take priority over others as we go through our lottery process. In order to maximize satisfaction on these priorities, other preferences may not be considered.

Living Learning Community Preference University Housing’s top priority is to assign a student to their preferred LLC. That means we would assign them to their LLC even if it meant not giving them the building or room type they requested.

Roommate Preference University Housing’s second priority is to assign a student with their preferred roommate. That means we would assign them to their preferred roommate even if it meant not giving them the building or room type they requested.

Explanation: Like all housing markets, there’s a balance between supply and demand. For instance: we have far more requests for singles and triples than for doubles. Of all the room types, triples are the smallest offering we have. If we didn’t have your top preference available, we considered second or third options. If none of those were available in the same building, then the student was likely assigned to a different building.

How Can I Tell If I’m In An LLC

The most reliable way to determine is based on your room assignment. General locations of LLCs are listed in the table below (though some suites in the identified floors may not be LLC suites).

So, what can I do now?

First, take a look and explore your newly assigned space. Every building (in fact, every home!) students will have for the rest of their life will have pros and cons. Learning about your new building, and how to maximize your satisfaction are important steps. We’ve got layouts of most buildings and room types available on the University Housing website at www.uwm.edu/housing . If you’re coming for New Student Orientation (or TASO), we offer tours of most buildings and would be happy to show you those spaces. We also offer tours throughout the week. Set up an individual tour by registering on our University Housing Tours site.

Second, if you would like to change part of your assignment in regards to an LLC, email [email protected] . This would allow you to change your LLC preference, which may in turn change your assignment.

Third, if you have a non-LLC room assignment concern and would like to request a room change of your assignment, you can complete a Summer Room Change Process Request Form at https://uwm.edu/housing/secure/assignment-change-request/ . All requests must be submitted by July 7, 2023. This is the form you use if you would like to re-request a roommate who you weren’t paired with, or if you’d like to move to a different building. University Housing cannot guarantee if your request will be granted, but historically, we’ve been able to accommodate more than 50% of requested changes.

Residents With Assignments Starting In January: University Housing does its best to accommodate the preferences you indicate when you sign your online contract, with room assignments made in a randomized order determined by lottery. (LLC requests are made by emailing [email protected], which are then added to the resident preferences before the lottery is run). Due to a very limited supply of available spaces, it is very difficult to match most preferences. Roommate and LLC requests are the most difficult to match, followed by room type. All residents who submit their Spring-only Housing Contract by December 1 have an equal chance in the lottery. If you would like to explore a room change, please discuss it with your RA after you’ve moved in.

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FACT SHEET: Biden-Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

WASHINGTON – Building on a historic record of expanding consumer protections and standing up for airline passengers, the Biden-Harris Administration announced final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees. These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees. 

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them - without having to ask,” said U.S. Transportation Secretary Pete Buttigieg . “Today’s announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches.”

The rules are part of the Biden-Harris Administration’s work to lower costs for consumers and take on corporate rip-offs. President Biden signed an Executive Order on Promoting Competition in 2021 that encouraged DOT to take steps to promote fairer, more transparent, and competitive markets. 

Requiring Automatic Cash Airline Refunds The first rule requires airlines to promptly provide passengers with automatic cash refunds when owed because their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services, like Wi-Fi, they purchased are not provided. 

Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. Passengers would also receive a travel credit or voucher by default from many airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process. 

DOT’s rule makes it simple and straightforward for passengers to receive the money they are owed. The final rule requires refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must promptly issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.   
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees.

Protecting Against Surprise Airline Junk Fees Secondly, DOT is requiring airlines and ticket agents to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation. This ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents, including both brick-and-mortar travel agencies or online travel agencies.

The rule will help consumers avoid unneeded or unexpected charges that can increase quickly and add significant cost to what may, at first, look like a cheap ticket. Extra fees, like checked baggage and change fees, have been a growing source of revenue for airlines, while also becoming more complex and confusing for passengers over time. In total, thanks to the final rule, consumers are expected to save over half a billion dollars every year that they are currently overpaying in airline fees.

DOT’s rule ensures that consumers have the information they need to better understand the true costs of air travel. Under the final rule, airlines are required to:

• Disclose baggage, change, and cancellation fees upfront: Each fee must be disclosed the first time that fare and schedule information is provided on the airline’s online platform -- and cannot be displayed through a hyperlink.  
• Explain fee policies before ticket purchase: For each type of baggage, airlines and ticket agents must spell out the weight and dimension limitations that they impose. They must also describe any prohibitions or restrictions on changing or cancelling a flight, along with policies related to differences in fare when switching to a more or less expensive flight.    
• Share fee information with third parties: An airline must provide useable, current, and accurate information regarding its baggage, change, and cancellation fees and policies to any company that is required to disclose them to consumers and receives fare, schedule, and availability information from that airline.   
• Inform consumers that seats are guaranteed: When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees.   
• P rovide both standard and passenger-specific fee information:  Consumers can choose to view passenger-specific fee information based on their participation in the airline’s rewards program, their military status, or the credit card that they use — or they can decide to stay anonymous and get the standard fee information.  
• End discount bait-and-switch tactics: The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights. It prohibits airlines from advertising a promotional discount off a low base fare that does not include all mandatory carrier-imposed fees.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Both of these actions were suggested for consideration by the DOT in the Executive Order on Promoting Competition and build on historic steps the Biden-Harris Administration has already taken to expand consumer protections, promote competition, and protect air travelers. Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• DOT launched the flightrights.gov dashboard, and now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would: 

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

Travelers can learn more about their protections when they fly at FlightRights.gov . Consumers may file an airline complaint with the Department here .