consumer rights assignment class 10

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• Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Economics Social Science Chapter 5: Consumer Rights

Ncert book solutions for class 10 economics chapter 5 consumer rights – free pdf download.

The last chapter of Economics deals with consumer rights. It discusses the issue of consumer rights within the context of how markets operate in India. There are many aspects of unequal situations in a market and poor enforcement of rules and regulations. This chapter provides a case of how some consumers were exploited in a real-life situation and how legal institutions helped consumers in getting compensated and in upholding their rights. So, to help students understand this chapter in a better way, we have provided the answers to the exercise question in NCERT Solutions Class 10 Economics Social Science Chapter 5: Consumer Rights. These answers will help students in their board exam preparation.

• Chapter 1 Development
• Chapter 2 Sectors of the Economy
• Chapter 3 Money and Credit
• Chapter 4 Globalisation and the Indian Economy

Download NCERT Solutions for Class 10 Economics Chapter 5 Consumer Rights

NCERT Solutions for Class 10 Economics Chapter 5 – Consumer Rights

The solutions for Chapter 5 – Consumer Rights are given below. Students should also check NCERT Solutions for Class 10 for other subjects.

Exercises Page No 87

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer: Rules and regulations are required in the marketplace for the protection of the consumer. Buyers can be misled by the seller, and in case of any complaint against the shopkeeper, the blame is put on the buyer. The sellers tend to hold no responsibility for the goods once sold. Hence, to protect consumers from such incidents, rules and regulations are required in the marketplace. For example, if a person buys a product and checks the expiry date after paying for the product, the shopkeeper must restore the expired product. If no rules were maintained, then the shopkeeper might refuse to compensate for the product.

2. What factors gave birth to the consumer movement in India? Trace its evolution.

Answer: The consumer movement arose out of the dissatisfaction of the consumers. The factors that gave birth to the consumer movement in India are as follows:

• There was no legal system available to consumers to protect them from exploitation in the marketplace.
• It was started because of the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices.
• Rampant food shortages.
• Black marketing.
• Adulteration of food and edible oil.

Till the mid-1970s, consumer organisations were busy writing articles and holding exhibitions to arouse consciousness among consumers. There has been an upsurge in the number of consumer groups since the 1980s. Currently, there are about 700 consumer organisations in India working in the field of consumer protection. Greater awareness among the consumers about their rights also led to a gradual transition from a predominantly sellers’ market to a buyers’ market.

These movements have also influenced the government to work for the protection of the consumer, and the Consumer Protection Act was passed in 1986 to safeguard the interest of the consumers.

3. Explain the need for consumer consciousness by giving two examples.

Answer: The consumer must be conscious while buying or trading anything in the market so that they are not being cheated or exploited in the marketplace and charged wrongly for the goods.

For example, a person must always check the expiry and manufacturing date of the product before paying for it and must complain about the shopkeeper in the consumer forum if any expired product is found in the shop.

Another example that proves that consumer consciousness is that a consumer must always ask for a computerised bill for the goods they buy. This is because if a consumer has been provided with the wrong product, the consumer forum demands a bill that acts as proof that the product given by the shopkeeper is wrong.

4. Mention a few factors which cause the exploitation of consumers.

Answer: A few factors that cause the exploitation of consumers are as follows:

• The most important factor is the lack of awareness. People do not ask for proper bills while buying products, which ultimately results in the exploitation of the consumer if the product bought is defective.
• There is no proper monitoring of rules and regulations.
• Consumer ignores small losses and does not complain about them, which makes the seller more ignorant.
• Lack of consumer consciousness. A consumer must always check the MRP, expiry date and manufacturing date and then buy a product.

5. What is the rationale behind the enactment of the Consumer Protection Act 1986?

Answer: The rationale behind the enactment of the Consumer Protection Act 1986 was to set up a department solely responsible for handling the complaints raised by the consumer and a separate department for the Central and state governments. Its main aim was to address the problems of consumers who reach the consumer courts for exploitation in the marketplace.

6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer: Some of our duties as consumers are given below:

• Always ask for a proper bill.
• Check the MRP and do not pay more than the market price.
• Check the expiry and manufacture date before buying any good from the market.
• If you see any rule or regulation under the marketplace laws being exploited, immediately report the consumer courts.
• Do not leave a small amount of disparity unattended. This may make the shopkeeper liable to continue the disparity for the other consumers as well.

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer: If you buy a bottle of honey or a packet of biscuits, look for the Agmark and the ISI mark before buying them. It is because these symbols specify that the products have been made by Government authorised companies.

8. What legal measures were taken by the government to empower consumers in India?

Answer: The legal measures taken by the government to empower consumers are as mentioned below.

• The Consumer Protection Act (COPRA) was passed by the Government for the security of consumers and to prevent them from exploitation at the market level.
• The Right to Information Act was passed in the year 2005 so that the people of the country could be made aware of the functioning of the Government.
• A consumer court was set up for people where cases against any disparity with the consumer were raised.

9. Mention some of the rights of consumers and write a few sentences on each.

Answer: A few rights of the consumers include:

• Right to Information – The RTI Act was passed in 2005 with the aim of making every citizen of the country aware of the functioning of the Government.
• Right to Choose – Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. No customer can be denied the right to choose what they want to buy.
• Right to Seek Redressal – Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, they have the right to get compensation depending on the degree of damage.
• Right to Represent – This act gives the right of the consumer to present before the consumer court and present their case of disparity in the form of law.

10. By what means can the consumers express their solidarity?

Answer: Consumers can express their solidarity by organising themselves in small groups that can fight against exploitative trade policies. Such groups get financial aid from the government to fight the case against the shopkeeper.

11. Critically examine the progress of the consumer movement in India.

Answer: The consumer movement in India has progressed rapidly over the past few years. The consumer rights that have been passed by the Government of the country have managed the people to become more aware and fight for their rights in the consumer courts. The Consumer Protection Act (COPRA) passed by the government made it easier for people to complain about any wrong practice performed by the shopkeeper or seller of the product. The public has become more aware, and proper actions are taken against any ill practice in the marketplace.

12. Match the following.

13. Say True or False.

(i) COPRA applies only to goods.

Answer: False

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal.

Answer: True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Consumer Rights Summary

Chapter 5 of Class 10 Economics Consumer Rights discusses the Consumer Rights that the Government has provided to the citizens of the country and how can the citizens raise their voices against any ill practice in the marketplace. The chapter also provides some case studies where the consumer was exploited by the seller and how legal institutions helped consumers in upholding their rights.

The chapter discusses the requirement of rules and laws in the marketplace, and these rules have helped consumer fight for their rights. The development of the consumer movement in the country and the unethical practices of trading have also been mentioned. Different consumer rights include:

• Right to Information
• Right to Seek Redressal
• Right to Choose
• Right to Represent
• Right to Safety
• Right to Consumer Education

Consumer Rights have been given major importance in this chapter, and students will learn how the Government helped in the building of self-help groups and other organisations for the right of its citizens.

‘Understanding Economic Development’ is an important book for Class 10 SST Economics. Apart from this chapter, the full set of NCERT Solutions for Class 10 Social Science is given on the linked page.

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• NCERT Solutions for Class 10 Social Chapter 5 - Consumer Rights
• NCERT Solutions

NCERT Class 10 Social Science, Economic Chapter 5: Complete Resource for Consumer Rights

Over the years, consumerism has been the prime focus of all industries. It all depends on how a consumer has been treated or how a product has provided satisfaction to the consumer. This is where consumer rights took birth. It is a brilliant amendment of the government that protects the wellbeing and promotes the best interest of consumers. Ch 5 Eco Class 10 comprises the concepts of consumer rights. You will study how it came into being and how it stopped different illicit business practices. You will find out the benefits of amending this law in our country. If you download Vedantu’s Consumer Rights Class 10 NCERT Solution PDF file, you can easily study the chapter and prepare the answers to the questions in the exercise. Learn the concepts of this new chapter perfectly and practice using the solution file so that you can score better in the exams. Subjects like Science, Maths, English,Hindi and Social Science will become easy to study if you have access to NCERT Solution for Class 10 Science , Maths solutions and solutions of other subjects. You can also download NCERT Solutions for Class 10 Maths to help you to revise complete syllabus and score more marks in your examinations.

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Access NCERT Solutions for Class 10 Social Studies(Economics) Chapter 5 – Consumer Rights

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples. 

Ans: Rules and regulations are required in the marketplace to safeguard the consumers from exploitation by sellers and unfair trade practices. Sellers sometimes abdicate responsibility for a poor-quality product. They charge more than the retail price, cheat in weighing items, and sell adulterated or defective goods. As a result, rules and regulations are needed to protect scattered buyers from powerful and fewer producers who monopolise markets. For example, a grocery shop owner might sell expired products and then blame the consumers for not verifying the expiry dates before purchasing the items.

2. What factors gave birth to the consumer movement in India? Trace its evolution. 

Ans: There are numerous factors that gave birth to the consumer movement in India. These are as follows: -

(i) It began as a "social force" to safeguard and promote consumer interests against unfair and unethical trading practices.

(ii) In the 1960s, extreme food shortages, hoarding, adulteration of food and black marketing led to the consumer movement to organise. 

(iii) Till the 1970s, consumer organisations were mostly busy publishing articles and conducting exhibitions. 

(iv) Recently, there has been an increase in the number of consumer groups who are concerned about ration shops abuses and overcrowding of public transportation vehicles. 

(v) The Consumer Protection Act, commonly known as COPRA, was implemented by the Indian government in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.

3. Explain the need for consumer consciousness by giving two examples. 

Ans: Many consumers pay whatever the seller requests without bothering to verify the MRP. While it is a good attitude to have faith in your local shopkeeper, but one should always check the MRP. Some people never look at the expiry date on a medicine's package. This can be hazardous to the patient who is going to consume the medicine, even life-threatening. These instances show that consumer awareness is extremely important. Being aware of your rights as a consumer when purchasing goods or services is known as consumer consciousness.

Examples: 

(i) Consumers often bargain with sellers for additional discounts below the MRP (Minimum Retail Price).

(ii) Most sweet retailers do not weigh sweets with the weight of the container because of conscious consumers.

4. Mention a few factors which cause exploitation of consumers. 

Ans: Factors that cause exploitation of consumers are:

(i) Buyers are unaware of their rights as consumers.

(ii) Inadequate and ineffective monitoring of rules and regulations.

(iii) The quantity purchased per individual is comparatively insignificant.

(iv) Customers are dispersed throughout large areas.

5. What is the rationale behind the enactment of the Consumer Protection Act 1986? 

Ans: The rationale behind the enactment of COPRA (Consumer Protection Act) in 1986 was to create a separate department of consumer affairs in both the federal and state governments, and it has given us the ability to represent ourselves in a consumer court.

6. Describe some of your duties as consumers if you visit a shopping complex in your locality. 

Ans: When I visit a shopping complex, some of my duties/responsibilities as a consumer includes: -

(i) Checking the expiration dates of the products I want to buy.

(ii) Paying only the maximum retail price (MRP) printed on the goods.

(iii) Attempting to prevent shopkeepers from bribing me with defective products.

(iv) Filing a complaint with a consumer forum or court if a seller refuses to take responsibility for an adulterated or flawed product.

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why? 

Ans: Before buying food items, we should look for the logo of the Agmark symbol, which is government-certified and guarantees the quality of the product.

8. What legal measures were taken by the government to empower the consumers in India? 

Ans: In India, the government has taken numerous legal steps to empower consumers. These are as follows: -

(i) The first and foremost is the COPRA (Consumer Protection Act) in 1986. This was a major step towards the consumer movement in India, which provides easy and fast compensation to consumer grievances.

(ii) The Right to Information Act was passed in October 2005, giving citizens access to all the information about the functioning of government departments.

(iii) A consumer can also appeal in state and federal courts under COPRA, even if his case has been dismissed at the district level. As a result, consumers now have the right to represent themselves in consumer courts.

9. Mention some of the rights of consumers and write a few sentences on each. 

Ans: Consumer rights are as follows: -

(i) Right to Choose: - Any consumer who receives a service in any capacity, regardless of age, gender, or service type, has the right to choose whether or not to continue receiving that service. A consumer has the right to choose any of the different brands of a product (such as a refrigerator) sold in the market.

(ii) Right to Seek Redressal: - Consumers have the right to seek redressal when they are subjected to monopolistic practices (unfair trade) or exploitation.  It also includes the consumer's right to genuine grievances. 

(iii) Right to Be Heard: - This means that the interests of consumers will receive due consideration in suitable forums. It also involves the right to be represented in a variety of forums set up to look after the interests of consumers.

(iv) Right to Represent: - As a result of this act, consumers have the ability to represent themselves in consumer courts.

(v) Right to Safety: - This refers to the right to be protected from the marketing of goods and services that are dangerous to one's health and property. Consumers should acquire quality marked products such as ISI, AGMARK, and others before making a purchase.

10. By what means can the consumers express their solidarity? 

Ans: Consumers can express their solidarity for one another by joining consumer groups that write articles or organize exhibitions to protest against exploitation by traders. These organisations provide advice to individuals on how to approach a consumer court, and they even defend cases for consumers in court. The government provides financial assistance to such organisations to raise public awareness. Consumer solidarity will be strengthened even more if everyone participates.

11. Critically examine the progress of the consumer movement in India. 

Ans: In India, there has been a substantial change in consumer awareness. Since its beginnings, the consumer movement in the country has progressed significantly.  The consumer movement did not have much strength before the enactment of COPRA (Consumer Protection Act) in 1986, but it has been significantly empowered since then. The establishment of consumer courts and consumer organisations was a significant step. In contemporary India, however, the consumer redressal procedure is complicated, costly, and time-consuming. It is time-consuming to file cases, attend court hearings, hire lawyers, and complete other procedures. There are about 700 consumer organisations in India, but only about 20-25 of them are well-organized and run efficiently.

12. Match the following. 

13. Say True or False. 

(i) COPRA applies only to goods. 

(ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. 

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. 

(iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value.

(v) Hallmark is the certification maintained for the standardisation of jewellery.

(vi) The consumer redressal process is very simple and quick.

(vii) A consumer has the right to get compensation depending on the degree of the damage.

Consumer Rights Ch 5 Economics Class 10 Summary

The chapter is segregated into different units and has a proper way of describing this new concept to the students of Class 10.

The introductory part depicts the issues in the market and describes how the unequal situation prevails in the contemporary market.

The next section of the chapter tells us about the different consumers belonging to different industries and the pain points faced by these consumers daily.

By referring to NCERT Class 10 Economics Chapter 5 Solutions, you will find out how unfair business means should be tackled.

Proceeding further in this chapter, you will study about the Right To Information Act, which allows consumers to find out relevant information from the government regarding any product, incident, law, etc.

This act has been amended to deliver justice to the consumers on any platform. For this, consumers have to be aware of their power and know what they can do or demand if any wrong is done.

Proper guidance should be there to make these common consumers aware of their rights.

To find out more about this exclusive chapter, you need to follow Economics Chapter 5 Class 10 NCERT Solutions.

A well-informed consumer can never be duped by any illicit practice in the market. Even if any government official is allegedly doing wrong, a consumer can challenge this public servant in the consumer forum.

Why Should We Use NCERT Solutions for Class 10 Economics Chapter 5?

This chapter is rather a new concept in the Economics division of Class 10 Social Science syllabus.

If you refer to Economics Class 10 NCERT Solutions Chapter 5, you will find out how it has become important to amend such laws to stop business malpractices in any segment.

On proceeding with the study, Class 10th Economics Chapter 5, you will find how the government has set up a way to let the consumers find out the authenticity of various products in the market.

You will study various certifications and their meanings to find out how a product is certified by the government.

For preparing the answers to the questions of this chapter’s exercise, you will need the assistance of the expert solution framed by Vedantu.

Consumer Rights are referred to a set of laws that represent the right to be informed about the quantity, quality, purity, potency, price of goods and their availability.

Consumers can express their solidarity by organizing themselves in small groups that can fight against exploitative trade policies.

To help students understand this chapter in a better way, NCERT Solutions Class 10 Economics Social Science Chapter 5: Consumer Rights is provided.

These answers will help students in their board exam preparation.

In conclusion, NCERT Solutions provide a comprehensive understanding of various concepts in the Class 10 Social Science syllabus. The solutions for Economics Chapter 5 provide an in-depth understanding of consumer rights. These solutions are available in PDF format and are free to download. The expert solutions framed by Vedantu are helpful in preparing for board exams and scoring high marks.

FAQs on NCERT Solutions for Class 10 Social Chapter 5 - Consumer Rights

1. Why Consumer Rights are Important?

If you follow Chapter 5 Economics Class 10 NCERT Solutions, you will find why the government preserves the best interest of the consumers. It maintains faith in products and delivers a sense of satisfaction.

2. How can you Prepare for the Chapter ‘Consumer Rights’?

Follow the class lectures, study the chapter and test your knowledge by answering the exercise questions. You can make your answers better by referring to Consumer Rights Class 10 Solutions.

3. What is the Benefit of Using Class 10 Eco Ch 5 NCERT Solutions?

When you use Class 10 Consumer Rights NCERT Solutions, you can save a lot of time and prepare the answers well by following the prescribed answering format in them.

4. Does the consumer have safety rules in place for himself according to Chapter 5 of Class 10 Social Science?

Yes. As a consumer, you are protected against the marketing of goods and the delivery of products that might be harmful and more. Such information will be useful for the consumer to complain or return the goods in case of any defects.  Consumers have also the right to get compensation for unfair trade and exploitation, as mentioned in Chapter 5 of Class 10 Social Science.

5.What are consumer rights?

Consumers have the right to be informed about the goods they buy.  Right to choose the service if they want to continue or not. Right to get compensation if there is an unfair trade or exploitation.  Consumers also have the right to represent themselves in the consumer courts. Furthermore, consumer rights are explained in Vedantu. Students can prepare their notes through this without any confusion and can be well versed with the minute points in the chapter.

6. Who are consumers according to Chapter 5 of Class 10 Social Science?

Consumers are the people in the marketplace who purchase goods. The goods they purchase or the services when they seek are the consumers. As a consumer, it is very important to know their rights and the information while purchasing the goods. This will help them to return or complain about the goods if they find them defective. The benefits are given to the consumers and all the provisions are made so the consumers are safe and get the value of their money.

7. How is the consumer protected?

There are certain rules and regulations made for the safety and the protection of the consumers. In India, significant efforts were made in view of consumer protection against unfair trade and exploitation. Consumers have the right to choice, rights of representation in the court, right to complain against any unfair trades. Consumers have the right to know all the information about the product which they are going to buy.

8. How can NCERT Solutions be beneficial in the preparation of Chapter 5 of Class 10 Social Science?

The NCERT Solutions will be beneficial for the students because there are many subtopics in the chapter and remembering every point might be difficult from the textbook.  With the NCERT Solutions, the preparation becomes easy as the topics are given stepwise, which is easy to understand and to remember for a long time. The exercise and the important questions in the NCERT Solutions are very relevant and all the topics from the chapter are covered so students studying with this won't be left out of any topic. These solutions are available at free of cost on Vedantu’s website( vedantu.com ) and mobile app.

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CBSE Class 10 Economics Chapter 5 Notes- Consumer Rights

In CBSE Class 10 Economics Chapter 5 Notes, students will learn about consumer rights, the consumer movement, and the advancement of the consumer movement . Class 10 Chapter 5 Economics Notes will help students understand how the awareness of being a well-informed consumer emerged from the consumer movement and why it is important. The CBSE revision notes offered by Extramarks will also provide details of a few organisations that assist consumers in several ways. Students can study from these notes to understand all the topics of Chapter 5 covered in NCERT books.

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Expert teachers have written Chapter 5 Economics Class 10 Notes in accordance with the latest CBSE syllabus . These notes will assist students in comprehending the concepts and revising important questions during their last-minute preparation. In addition to revision notes, Extramarks also provides CBSE sample papers and CBSE past years’ question papers . Students can practise sample papers regularly to understand the exam pattern and develop time management skills to score well in the exam.

CBSE Class 10 Social Science Economics Revision Notes for the Year 2022-23

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Access Class 10 Social Science (Economics) Chapter 5 – Consumer Rights Notes

A consumer is someone who buys something and uses it for personal purposes. A consumer may only utilise the good, product, or service for their own personal use; they are not permitted to resell it. A customer can be an individual or a group of people who consumes the product with his or her permission. In other words, an individual who uses the goods or services is referred to as a consumer.

Consumer in the Marketplace

• Consumers have spread apart despite being in large numbers because the market is not always fair. This enables a small but incredibly powerful group of producers to take advantage of consumers.
• Informal moneylenders are an example of how consumers are exploited. 
• Markets are fundamentally unfair since there are a few powerful, large producers and a large number of small, unconnected consumers. Large firms find it easier to use dishonest business practices and spread false information through advertising and financial expenditures.
• With their tremendous financial and social connections, they could make up a story that would be in their favour regardless of the truth. For example, businesses advertise milk powder as the best supplement for infants, even better than breast milk, and tobacco advertisements, which are harmful to people’s lives.
• Vendors may also take advantage of clients by adulteration and other unethical behaviour, such as using inaccurate weight measurements.

Consumer Movement

The public was infuriated with the widespread production malpractices. There were no laws or standards in place that penalised such public behaviour.

The consumer was accountable for making an informed decision and refrained from purchasing from people or things with whom they had a negative encounter. Widespread opposition to these practices gave rise to consumer movements.

The consumer movement emerged as a “social force” in India to protect and advance consumer interests in the face of unethical and unfair trade practices. As a result of these efforts, the Indian government enforced the Consumer Protection Act of 1986, also known as CORPA.

Consumer International

In 1985, the UN adopted the UN Guidelines for Consumer Protection. This was a mechanism for governments to pass consumer protection legislation and for consumer advocacy organisations to pressure their governments to do so. Globally, this has served as the cornerstone of consumer activism.

Consumer Rights

There are several consumer rights listed in the constitution.

• Right to Safety: Many products and services pose a risk to consumers’ safety and can be quite harmful if not used properly. Given the seriousness of the issue, ensuring consumers are safe is essential.
• Right to be informed: Consumers have the right to know about the commodities they purchase. They can request a refund or replacement if a product does not conform to the information supplied.
• Right to choose: Consumers have the right to select the product they would like to purchase. They cannot be forced to purchase something they do not want.
• Right to seek redressal: A consumer has the right to seek a remedy if a producer has exploited him. 
• Right to represent: If a dispute cannot be settled between a customer and a seller, the customer may seek a remedy at the local consumer court.

Justice for Consumer

• Under the COPRA, consumer courts were established to provide justice to consumers whose rights had been violated.
• Consumer courts are three-tier quasi-judicial entities.
• A district-level court that hears matters involving claims up to Rs. 20 lakh is called the District Forum.
• A state-level court that hears matters involving claims of between Rs. 20 lakh and Rs. 1 crore is called the State Commission.
• A national-level court that hears matters involving claims above Rs. 1 crore is called the National Commission.

How to Stay Informed

• We can make informed decisions once we are aware of our rights when purchasing various goods and services.
• The enactment of CORPA led to the establishment of separate Consumer Affairs divisions in the federal and state governments. The ISI, Agmark, or Hallmark logo gives consumers the assurance of high quality when purchasing goods and services.

Advancing the Consumer Movement

India is one of the few nations with dedicated courts for consumer redress. On December 24, National Consumers’ Day is observed in India. After more than 25 years since the creation of COPRA, consumer awareness is continuously rising in our nation. For the consumer movement to move forward quickly, people need to make a voluntary effort and actively participate in it.

Important Questions and Answers

Class 10 Economics Notes Chapter 5 includes a collection of important questions and answers. Studying and revising these important questions and answers will boost students’ preparation and help them achieve good marks in board exams. In addition to important questions, revision notes provided by Extramarks for all subjects include CBSE extra questions and formulas .

Revision Notes for Class 10 Economics Chapter 5 Notes – Consumer Rights

The eight consumer rights that follow the UN guidelines and are covered in Class 10 Chapter 5 Economics Notes are as follows:

• The Right to Safety 
• The Right to Be Informed
• The Right to Choose
• The Right to Be Heard 
• The Right to the Satisfaction of Basic Needs 
• The Right to Redress
• The Right to Consumer Education 
• The Right to a Healthy Environment 

Project on Consumer Rights on Class 10 CBSE: Exploitative Factors

Several factors that caused the exploitation of consumers are as follows:

• Limited Information : Since the country is capitalist, any service or product can be produced by the seller. Furthermore, a consumer may choose poorly and incur a financial loss due to insufficient knowledge about the specific product.
• Limited Supplies : Consumer exploitation also occurs when a particular commodity is sold in a small quantity, and the seller is free to demand any amount of money from the customer. 
• Illiteracy : One of the most significant causes of consumer exploitation is illiteracy. Consumers are directly impacted since they are taken advantage of because they lack sufficient product understanding.
• Limited Competition : When a single producer is given complete control over a good, it prevents the good from reaching other sellers, which leads to price manipulation.

Consumer Movement Growth in India

Like other nations, India, too, has its consumer movement group. It was created to defend and promote consumers’ interests against unethical, unfair, and fraudulent practices. Initially, it characterised manufacturers and traders as people who would maximise their profits at the expense of consumers. The Consumer Protection Act 1986, or COPRA, is the consumer movement act in India.

Did You Know?

• National Consumer Rights Day is celebrated every year on 24th December as the Consumer Protection Act was implemented on this day in 1986.
• World Consumer Right Day is observed annually on 15th March as a day of solidarity and celebration.
• Before purchasing a product, consumers must look into the information printed on the back, which includes ingredients, price, batch number, date of manufacture and the expiry date. 
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CBSE Class 10 Social Science Economics Revision Notes

Chapter 1 - development.

Chapter 2 - Sectors of the Indian Economy

Chapter 3 - money and credit, chapter 4 - globalisation and the indian economy, faqs (frequently asked questions), 1. what precautions should a consumer take while purchasing medicines from the market.

Consumers should not forget to check the expiry date of the medicine as well as the information on the packet, which includes directions to use, risks, and side effects. They should always ask for bills for the medicine purchased.

2. Describe the features of AGMARK.

The Agriculture Mark, or AGMARK, is a certification mark used to ensure the quality of agricultural products in India. It is a third-party assurance system for agricultural products produced and consumed in India. The main objective is to provide consumers with high-quality, unadulterated products.

3. What is consumer awareness?

Consumer awareness is the practice of educating consumers about their legal rights. It gives them the power to demand product information and file a lawsuit if the products are abused.

CBSE Related Links

• RS Aggarwal
• ML Aggarwal
• Merchant of Venice
• NCERT Books
• Questions and Answers
• NCERT Notes
• Important Questions
• Consumer Rights

Revision Notes for Chapter 5 Consumer Rights Class 10 Economics

Ncert solutions for chapter 4 the age of industrialisation class 10 history, related chapters.

• Development
• Sectors of the Indian Economy
• Money and Credit
• Globalisation and the Indian Economy

Related Questions

• NCERT Solutions for Chapter 5 Consumer Rights Class 10 Economics

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Consumer Rights Class 10th Social Science

We have shared Consumer Rights Class 10th notes to help the students of class 10th with the chapter Consumer Rights to make them aware of consumer rights and clear away their doubts regarding Social Science Chapter Consumer Rights. 

We have also shared NCERT Solutions For Class 10th Consumer Rights to help the board-appearing candidates with the NCERT concepts and how to attempt the questions during the examination. We also provide some value-based questions of Class 10th Consumer Rights to help each and every child and make them understand the gist of the lesson.

Consumer Rights Class 10th: Introduction

The consumer in the marketplace.

Rules and regulations are required for the protection of consumers in the marketplace. Exploitation in the marketplace happens often. Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered.

This happens especially when large companies are producing these goods. These companies with huge wealth, power, and reach can manipulate the market. At times, false information is passed on through the media, and other sources to attract consumers.

Consumer Rights Class 10th: Consumer Movement

In India, the consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampant food shortages, hoarding, black marketing, and adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s.

Till the 1970s, consumer organizations were largely engaged in writing articles and holding exhibitions. They formed consumer groups to look into the malpractices in ration shops and overcrowding in the road passenger transport. More recently, India witnessed an upsurge in the number of consumer groups.

Consumer Rights Class 10th: Rights of Consumers

Rights that are provided by law, right to safety.

Consumers have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property. Producers need to strictly follow the required safety rules and regulations. There are many goods and services that we purchase that require special attention to safety.

Right to be informed

Consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation or replacement if the product proves to be defective in any manner. Similarly, one can protest and complain if someone sells a good at more than the printed price on the packet. This is indicated by ‘MRP’ — maximum retail price.

Right to choose

Any consumer who receives a service in whatever capacity, regardless of age, gender, and nature of service has the right to choose whether to continue to receive the service.

Right to be heard

Consumers have the right to be heard in case of a grievance.

Right to seek redressal

Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he or she has the right to get compensation depending on the degree of damage.

Right to represent in consumer courts

The consumer movement in India has led to the formation of various organizations locally known as consumer forums or consumer protection councils. They guide consumers on how to file cases in consumer court. On many occasions, they also represent individual consumers in the consumer courts. These voluntary organizations also receive financial support from the government for creating awareness among people.

Consumer Rights Class 10th: Factors causing exploitation of Consumers

• Limited information
• Limited supplies
• Limited competition
• Low literacy

Duties of Consumers

To purchase quality-marked products such as ISI, AGMARK, etc. Ask for a cash memo for the items purchased whenever possible. To complain for genuine grievances, consumers must know their rights and must exercise them.

Demerits of Consumer Redressal Process

The Consumer Redressal Process is becoming cumbersome, expensive, and time-consuming. Many a time, consumers are required to engage lawyers. These cases require time for filling and attending the court proceedings etc.

In most purchases, cash memos are not issued hence evidence is absent. Most purchases in the market are small retail sales. The enforcement of laws that protect workers, especially in the unorganized sectors is weak. Rules and regulations for the working of markets are often not followed.

Consumer Rights Class 10th: Consumer Protection Act – 1986 (COPRA)

To protect and promote the interest of consumers. Under COPRA, three-tier quasi-judicial machinery at the district, state, and national levels is set up for redressal of consumer disputes.

The district level court deals with the cases involving claims up to Rs. 20 lakhs; The State level courts between Rs. 20 lakhs and Rs. 1 crore and the national level court deals with cases involving claims exceeding Rs. 1 crore.

If a case is dismissed in district-level court, the consumer can also appeal in state and then in national-level courts. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.

India has been observing 24 December as National Consumers’ Day. It was on this day that the Indian Parliament enacted the Consumer Protection Act in 1986. India is one of the countries that have exclusive courts for consumer redressal. There are today more than 700 consumer groups in the country of which only about 20-25 are well organized and recognized for their work.

NCERT Solutions For Class 10th Consumer Rights

Q.1 what are the various ways by which people may be exploited in the marke t.

There are many ways by which consumers are exploited. A few of them are:

A. Selling at higher prices — The price charged for the product will not be proportionate to the quality.

B. Product risk — Drugs that are hazardous, banned or beyond the expiry date, electrical appliances with inadequate safety precautions, etc;

C. Adulteration — This is very common in food items and could prove to be highly injurious to one’s health;

D. Sub-standard Products — Items whose quality is far below the required standard.

E. False Claims — Manufacturers make false representations about their products in the media with a view to mislead the consumers. Clai ming that the use of a particular oil will cure baldness, using a company’s fairness cream f or a specific period will mak e one f air, e tc. , a re all typical examples of ex agg erated, misleading advertisements.

F. Warranty / Annual Maintenance Contract — In many cases, though the product will have a warranty or will be under an annual maintenance contract (AMC) when a problem arises, the consumer is told that certain parts will not be covered and they will have to pay.

Q.2 Think of one example from your experience where you thought that there was some ‘cheating’ in the market. 

Experience of cheating which I went through in the market is when I went to purchase vegetables in the market, I found out that the weighing machine used by the local vendors was fraudulent, While purchasing 1 kg of tomatoes they actually gave me only 850gms of tomatoes which I came to know by we ighi ng the tomatoes in the electric weig hin g machine. 

Q3. What do you think should be the role of the government to protect consumers ?

The government is responsible for creating marketplaces that are fair, efficient, and competitive for producers, traders, and consumers. The Ministry of consumer affairs is responsible to protect the consumers. 

The Indian government pa id a vital role in consumer p rotection by enacting various rules and regulations such as: 

1) Consumer protection act, 1986.

2) Certification marks such as ISI for industrial goods, AGMARK for agricultural products, etc., provide quality a ssurance of goods and services.

3) Consumer courts 

4) Prevention of Black Marketing and Maintenance Commod ities Act,  of Essential

Q4. What could have been the steps taken by consumer groups ? 

Consumer groups shou l d issue leaflets providing information so as to educate consumers on matters affecting them. 

• Consumer groups should press for proper labeling of the products with a maximu m price to be charged, the contents of the product, especially drugs, side effects if any, of the product, etc. 
• Organizing movements against the malpractices of manufacturers and traders of the products. 
• They should have also supervised whether the government rules and regulations are fully implemented or not and forced business organizations to follow the rules. 
• On behalf of the consumer, they should file a PIL for redressal of consumer grievances.

Q5.There may be rules and regulations but they are often not followed. Why? Discuss 

There are rules and regulations to protect the consumer from exploitation, but they are not followed because: 

• Illiteracy and i gnorance of consu mers 
• A limited supply of goods 
• The compromising attitude of consumers 
• Lack of competition 
• Cumbersome expensive and time-consuming process for consumer courts 
• Lack of information 
• The greed of sellers to earn more prof its. 

Q6. When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?

There is a difference between the maximum retail price and the actual price of the goods. The maximum retail price is inclusive of all taxes and a retailer can sell at a price below the MRP.

In fact, consumers should always look for retailers who sell below the MRP because the MRP is the maxim um retail price allowed for that commodity and not the actual price and a retailer can well reduce the margin built into the MRP.

The possible reason for higher prices may be overcharging by the retailer for an ignorant customer. Sometimes it also happens that the manufacturer increases the price of a product and sells o l d stocks/products at new price rat es and if buyers ask the reason they simply answer that the Price has increased because of the changes in duties or increase in the cost of production and the new packages carry the revised MRP.

Obviously, this new price does not apply to the stock already with the retailer. And this is where retailers try to make a quick buck by tr y ing to sell the old stock at the new revised rate, even though doing so is an unfair trade practice. 

Q7. People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss. 

Yes, RTI gives us the power to question the government and help us find out who is responsible for the corruption or incompletion of work and make h im liable fo r his Poor or bad performance. After the implementation of RTI, there has been transparency and accountability in the government working and the consumer grievance s are redressed as early as possible. 

Q8. What is the difference between the consumer protection council and consumer court ? 

Consumer Protection Council is a non- government organization, that spreads awareness among common people and helps them to file cases in court and get justice for the consumers.

They represent individuals in the consumer courts. Consumer courts are government organizations that provide redressal for consumer grievances by passing orders which are enforceable by law. Consumer court is established at the district, state, and national levels. 

Q9. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Rules and regulations are required in the marketplace to protect consumers from unfair trade practices and exploitation by sellers. Sellers often sell adulterated, defective, expired goods, and every time it’s the consumer who has to suffer due to sellers’ malpractices. Examples: 

• Sellers sell expired medicines which are injurious to the consumer’s health. 
• Adulteration of milk by adding water, black pepper by adding papaya seeds, etc., Hence rules and regulations are required to protect the consumers from such malpractices. 

Q10. What factors gave birth to the consumer movement in India ?

In India, the consumer movement originated as a social force with the necessity of protecting a n d promoting the in terests of consumers against unethical and unfair trade practices. 

• Malpractices in business, 
• Rampant food shortages, 
• black marketing , 

• Adu l teration gave birth to the consumer movement in an organized form in the 19 60 s. Evolution: Steps taken by pressure groups and civil society for creating consumer awareness resulted in the formation of the consumer protection act (COPRA) by the government on 24th December 1986.

Q11. Explain the need for consumer consciousness by giving two examples.

Consumers being the victims of unfair trade practices of the seller need to be conscious during the purchase of goods and services. Examples: 

• Sellers sometimes sell expired products like medicines, perishables, etc., which is injurious to the health of the consumer who needs to be conscious while purchasing such goods. 
• Sellers sometimes sell goods at a price grea t er than their MRP or sell defective goods like electronic items etc., hence consumers need to be conscious so that they don’t get cheated by the seller. 

Q12. Mention a few factors which cause the exploitation of consumers.

Factors causing exploitation of consumers are.

(a) Limited Information: Due to the absence of correct and timely information regarding quality, price, instructions, warni ngs, etc. Consumers are not aware of how to use the product and they end up paying more for a product than the MRP.

(b) Limited Supplies: The consumers are exploited when the g o ods and services are no t available in the market in the required amount or quantity. This makes or gives chance for black marketing & hoarding, of the goods, etc.

(c ) Limited Competition: At times only o n e producer or a group of producers produce some products. They manipulate the prices of their products by making these non-available for a certain period. So the prices rise high and the benefit goes to that particular group causing loss to the customers. 

Q13. What is the rationale behind the enactment of the consumer protection Act 1986?

The Consumer Protection Act 1986 was enacted to provide for better protection of the interests of consumers and for that purpose to mak e prov isi on for the establishment of Consumers Councils and other authorities for the settlement of consumers’ disputes a n d for matters connected therewith. It provides consumers the right to information, the right to choose, the r i ght to grievances redressal, etc. 

We provide you Consumer Rights Class 10th notes to help you with the chapter Consumer Rights to make them aware of consumer rights and clear away their doubts regarding the Chapter Consumer Rights Class 10th.

We have also penned down NCERT Solutions For Class 10th Consumer Rights to help the board-appearing candidates with the NCERT concepts and how to attempt the questions during the examination.

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Consumer Rights Class 10 Important Questions with Answers

Class 10 Economics Chapter 5 Consumer Rights Important Questions and answers cover these topics and help students to understand the concepts better. Students can solve these for practice. They may come across some of these questions in the board exam.

Students can clear their doubts from the chapter by solving these CBSE Class 10 Economics Important Questions and prepare well for the board exams. The links to download the PDF version of these questions are given in a link in this article.

Class 10 Economics Chapter 5 Consumer Rights Important Questions

1. Which cases does the district level court deal with? (2011 D)

Answer: The district level court deals with cases involving claims upto ₹ 20 lakhs.

2. A shopkeeper insists that you buy a guide with your NCERT Textbook. Which right of the consumer is being violated here? (2011 OD)

Answer: Right to choose.

3. In which court a consumer should file a case if he/she is exploited in the market? (2012 D)

Answer: Consumer Court

4. What was the main cause of the rise of the consumer movement? (2012 OD)

Answer: The consumer movement grew out of consumers’ dissatisfaction due to unfair trade practices of sellers.

5. Mention two ways in which consumer ignorance can cause their exploitation?

• Consumers may not be careful in looking at the quality of the products or guarantee of the products and services. They do not bother about the warranty card.
• They may not bother to buy quality marked products (such as ISI, Agmark).
• They may not bother to take the cash memo without which they cannot make complaints or get redressal.

6. Hallmark is the certification maintained for standardization of which type of products? (2013 OD)

Answer: Jewellery

7. When is ‘National Consumers Day’ celebrated in India? (2014 OD) Answer: National Consumers Day is celebrated every year on 24 th  December.

8. Which certification is maintained for standardization of electrical goods? (2014 OD, 2015 D)

Answer: ISI

9. Which one of the following is the certification maintained for standardization of edible goods? (2014 OD)

10. Which logo would you like to see for purchasing electrical goods? (2015 D)

11. Suppose your parents want to purchase Gold jewellery along with you; then which logo will you look for on the jewellery? (2015 OD)

Answer: Hallmark, is the logo to look for while purchasing Gold jewellery.

12. Why was the Consumer Protection Act enacted by the Indian Parliament? (2015 OD)

Answer: The Consumer Protection Act was enacted by the Indian parliament in 1986 to protect the consumers from unfair trade practices and retain interest of consumers.

13. Suppose you have to buy a packed bottle for drinking water in your journey. Which logo will you like to see to be sure about its quality? (2016 D)

Answer: Indian Standard Instrument (ISI) issued by Ministry of Agriculture.

14. If any damage is done to a consumer by a trader, under which consumer right one can move to consumer court to get compensation? (2016 OD)

Answer: Right to seek redressal. The consumers can seek redressal against trade practices of exploitation and have the right to fair settlement of the genuine grievances.

15. Give any one example of consumer’s ‘right to choose.’ (2017 D)

Answer: A consumer has the ‘Right to choose’ from different brands and varieties and thus a seller cannot offer to sell only one brand to the consumer.

16. How is the maximum retail price printed on packets beneficial for you? (2017 OD)

Answer: Maximum retail price helps us to protest and complain against a seller/shopkeeper if we are charged more than the price printed on the packet.

17. What is standardization of products? Mention any two organizations responsible for the standardization of products in India. (2011 D)

Answer: Standardization of a product or service is done by government agencies to ensure consistency in quality of products or services. It helps consumers get assured of quality while purchasing the goods and services. The organizations that monitor and issue these certificates allow producers to use their logos, i.e., ISI, Agmark or Hallmark provided they follow certain quality standards. The two organizations responsible for the standardization of products in India are:

• Bureau of Indian Standards issues ISI for industrial products and Hallmark for jewellery.
• Ministry of Agriculture issues Agmark for food items.

18. Why are rules and regulations required for the protection of consumers in the marketplace? Justify the statement with arguments. (2016 OD, 2013 D, 2011 OD)

Answer: Rules and regulations are required in the market place for the following reasons:

• Individual consumers often find themselves in a weak position, whenever there is a complaint regarding a good or service that had been bought. The seller tries to shift all the responsibility on to the buyer as if the seller has no responsibility once a sale is completed.
• To check exploitation in the market place that happens in various ways. For example, unfair trade practices such as when shopkeepers weigh less than what they should or when traders add charges that were not mentioned before or when adulterated goods are sold.
• Markets do not work in a fair manner when producers are few and powerful whereas consumers purchase in small amounts and are scattered. Large companies sometimes manipulate the market in various ways. For example, at times false information is passed on through media to attract consumers.
• False and incomplete information. Sellers easily mislead consumers by giving wrong information about a product, its price, quality, reliability, lifecycle, expiry date, durability, its effect on health, environment, safety and security, maintenance cost involved and terms and conditions of purchase. Cosmetics, drugs and electronic goods are common examples where consumers face such problems. For example, At times false information is passed on through media to attract consumers. Hence there is a need for rules and regulations to ensure protection of the consumers.

19. ‘Governments initiate schemes and programmes to alleviate the suffering of the poor and meet their basic needs.’ (2012 OD)

• Identify the fundamental right which is related to the Statement.
• Right to Equality

20. Explain the ‘Right to seek redressal’ with an example. (2013 OD) Or Explain with an example how you can use the right to seek redressal. (2015 OD)

Answer: Right to seek redressal:

• The consumers can seek redressal against trade practices of exploitation and have the right to fair settlement of the genuine grievances.
• He has a right to get compensation from a manufacturer/trader if he is harmed. The consumer can seek redressal through Consumer Courts functioning at district, state and national levels. Example: Mahesh sent a money order to his village for his mother’s medical treatment. The money did not reach his mother at the time when she needed it and reached months later. Mahesh, thus filed a case in the district level consumer court to seek redressal.

21. How do ‘Consumer Protection Councils’ help consumers? Explain three ways. (2012 OD)

Answer: The consumer movement led to the formation of various organizations locally known as ‘Consumer forums’. These are voluntary organizations.

• They guide consumers on how to file cases in the consumer courts.
• They represent consumers in the consumer courts.
• These voluntary organizations receive financial support from the government for creating awareness among the consumers.

22. How have markets been transformed in recent years? Explain with examples. (2014 OD)

Answer: The initial aspect of unequal situations in a market and poor enforcement of rules and regulations have now seen a transformation in the market in recent years.

• The transformation of markets in recent years has come because of legal institutions helping consumers in getting compensated and upholding their rights as consumers.
• The awareness of being a well-informed consumer which arose out of consumer movement has also shifted the responsibility of ensuring quality of goods and services on the sellers.
• The producers in the market need to strictly follow the required safety rules and regulations. The manufacturer in the market is now required to display information about the ingredients used, price, batch number, date of manufacture, expiry date and the address of the manufacturer.

For example, pressure cookers have safety valves and manufacturers have to ensure its high quality. While buying medicines the ‘directions for use’ and information relating to side effects and risk associated with its usage are to be mentioned on the packets.

23. Describe the conditions in which markets do not work in a fair manner. (2015 D)

Answer: Markets do not work in fair manner when:

• producers are few and powerful;
• consumers are numerous and purchase in small amounts and are scattered;
• large companies producing these goods having huge wealth; power and reach manipulate the market in various ways; and
• consumers are misinformed through the media and are unaware of their rights.

24. How did consumer movement originate as a ‘social force’ in India? (2014 OD) Or “The consumer movement arose out of dissatisfaction of the consumers”. Justify the statement with arguments. (2016 OD)

Answer: The consumer movement as a ‘social force’ originated with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices of the producers and sellers.

• Rampant food shortages, hoarding, black marketing and adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s.
• In the early phase, consumer organizations were mainly engaged in writing articles and holding exhibitions. They formed groups to look into malpractices in ration shops and overcrowding in road passenger transport.
• Because of all these efforts, the movement succeeded in putting pressure on business firms and the government to change their unfair ways. As a result of all this, a major step was taken by the Indian Government in 1986. It enacted the Consumer Protection Act, 1986, which popularly came to be known as COPRA.

25. Explain with suitable examples meaning of ‘Right to Information’ as provided under the Consumer Protection Act. CBSE Sample Question Paper (2009)

Answer: Consumers have the right to know what kind of goods they are buying in order to save themselves from exploitation at the hands of shopkeepers and producers.

• This includes quality, quantity, potency, purity, standard and price of goods and date of expiry (in the case of drugs).
• Detailed information about ingredients used, date of manufacture and the address of the manufacturer should be available to consumers, particularly in the case of drugs (regarding its use and side-effects, if any).
• In the case of a garment, washing instructions should be available. Electrical goods must have information regarding their use.

Without this information the consumers cannot complain and ask for compensation or replacement if the bought product proves to be defective in any manner.

In recent years, the right to information has been expanded to cover various services provided by the government by The RTI (Right to Information) Act 2005. This Act ensures citizens’ right to relevant information about the functioning of government departments.

26. Analyse with a suitable example the meaning of right to choose provided under the Consumer Protection Act. CBSE Sample Question Paper (2009)

Answer: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. The right to choose in the simplest sense is the consumer’s right:

• To buy any brand of a good (soap, cooking oil etc.) and not be forced to buy only what a monopolist produces.
• The right to choose is even more extensive than this, even after the consumer has bought a good and then finds out that it is not of the quality claimed for it, he/she has the right to return the good and choose another brand.
• In a modern economy the right to choose has been further extended into all kinds of services including education. If your child is admitted to a school and you find that the school is not giving your child the kind of education it had promised, you should have the right to withdraw your child and seek admission in another school without losing the money you had spent as admission fee, annual fee etc. all over again.

27. Analyse any three reasons for the beginning of the consumer movement in India. (2017 D)

28. Analyse the importance of the three-tier judicial machinery under Consumer Protection Act (COPRA), 1986 for redressal of consumer disputes. (2017 OD)

Answer: In the year 1986 the government of India took a major step in the interest of consumers, which resulted in the enactment of Consumer Protection Act popularly known as COPRA. The enactment of COPRA has led to the setting up of separate departments of consumer affairs in central as well as state governments. The COPRA also spells out the rights and duties of a consumer, as well as the rules and regulations, which a producer should follow. It provides a separate three-tier quasi-judicial machinery at the national, state and district levels to deal with consumer grievances and disputes:

• Under the COPRA, three- tier quasi- judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
• The district level court deals with the cases involving claims upto ₹ 20 lakhs.
• The state level courts deals with cases between ₹ 20 lakhs and ₹ one crore.
• National level court deals with cases involving claims exceeding one crore.
• If the case is dismissed in the district level court the consumer can appeal to the state and then the national level courts.

29. Consumers have the right to be informed about goods and services they purchase. Explain its three advantages. (2011 D)

Answer: It is mandatory for the manufacturer to display certain details on the packing because consumers have the right to be informed about the particulars of goods and services they purchase. These details are about ingredients used, price, quantity, quality, potency, batch number, date of manufacture, expiry date and the address of the manufacturer.

The advantages of this rule are:

• Consumers can use this information to complain and ask for compensation or replacement if the product proves to be defective in any manner. For example, if we buy a product and find it defective well within the expiry period, we can ask for a replacement. If the expiry period was not printed, the manufacturer would blame the shopkeeper and will not accept the responsibility.
• One can protest and complain if someone sells a good at more than the printed price on the packet. This is indicated by ‘MRP’ — maximum retail price. In fact if the MRP is missing from the packing, a consumer can bargain with the seller to sell at less than the MRP.
• In October 2005, the Government of India enacted a law known as RTI (Right to Information) Act, which ensures its citizens all the information about the functions of government departments. The RTI Act gives consumers the power to Question the government about the functions and various services provided by the government.

30. How do the large companies often manipulate the markets? Explain with an example. (2011 D)

Answer: The big companies eliminate their competitors by lowering down the price of products thereby establishing their monopolies in the market giving less choice to people.

The large companies with huge wealth, power and reach often manipulate the market in various ways. Some common ways by which consumers are exploited in the market are:

• Goods sold in the market are sometimes not measured or weighed correctly.
• The goods sold are sometimes of sub-standard quality, For example, selling medicines beyond their date of expiry.
• In costly edible items such as oil, ghee etc. adulteration is common.
• At times false information is passed on through the media and other sources to attract consumers. For example, a company for years sold powder milk for babies all over the world as the most scientific product claiming it to be better than mother’s milk. It took years of struggle before the company was forced to accept that it had been making false claims. Similarly, a long battle had to be fought with court cases to make cigarette manufacturing companies accept that their product could cause cancer.

31. Explain why a consumer should learn to be well informed. (2011 OD)

Answer: Consumers should learn to be well informed to avoid exploitation and unfair trade practices that happen in the market place in various ways. For example, sometimes shopkeepers weigh less than what they should or when traders add charges that were not mentioned before or when adulterated and defective goods are sold to ignorant consumers.

At times false information is passed on through the media to attract consumers. Consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation and replacement if the product proves to be defective in any manner. One can also protest and complain if someone sells a good at more than MRP or can bargain with the seller to sell at less than the MRP.

When we as consumers become conscious of our rights, while purchasing various goods and services, we will be able to discriminate and make informed choices. This calls for acquiring the knowledge and skill to become a well informed consumer.

32. “There is a great need for acquiring the knowledge and skill to become a well informed consumer.” Support this statement. (2012 OD)

Answer: There is a great need for acquiring the knowledge and skill to become a well informed consumer because

• We, as consumers participate in the market.
• Consumer consciousness is very important for every buyer while purchasing various goods and services.
• We should know the rules and regulations protecting the consumers’ rights.
• When we buy a commodity, we should know the details like the ingredients, date of manufacturing, date of expiry, directions of usage and risk associated.
• This enables consumers to make the right choice.

33. What is ‘Consumer Protection Act’? Explain any three reasons responsible of enacting ‘Consumer Protection Act, 1986′ by the Government of India. (2011 D)

Answer: Consumer Protection Act. The COPRA was enacted to protect and promote the interests of consumers against unethical and unfair trade practices.

The rationale behind COPRA (Consumer Protection Act) is to provide the consumers the means to redressal at three levels of quasi-judicial courts—District Forum, State Consumer Courts and National Commission.

This Act has enabled the consumers to have a right to represent themselves in the consumer courts. The ‘Consumer Protection Act, 1986’ was enacted:

• to protect consumers in the market place and promote the interests of consumers against unethical and unfair trade practices like rampant food shortages, hoarding, black marketing, over pricing, adulteration of food and edible oil.
• to stop big companies from manipulating the market by giving false information through media, thereby exploiting the consumers.
• to give rights to consumers to represent in the Consumer Court and seek redressal against unfair trade practices and exploitation.

34. How is the consumer redressal process becoming cumbersome, expensive and time-consuming? Explain. (2014 OD, 2012 OD)

Answer: The consumer redressal process is becoming cumbersome, expensive and time-consuming.

• Many a time, consumers are required to hire lawyers. These cases require time for filing and attending court proceedings.
• In most purchases, cash memos are not issued, therefore it is difficult to gather evidence in case a consumer is cheated.
• The existing laws are also not very clear on the issue of compensation to consumers injured by defective goods.
• Enforcement of laws that protect workers in the unorganized sectors is weak.
• Also, consumer awareness is spreading slowly. Rules and regulations of working markets are not followed.

35. “Consumer awareness is essential to avoid exploitation in the market place.” Support the statement. (2016 D)

Answer: Consumer awareness is essential to avoid exploitation in the market place. Markets do not work in a fair manner. Exploitation happens in various ways. Therefore, awareness is essential. Certain details are given on the packing of all commodities. When we buy medicines, details are marked on the packets. Rules have been made so that the manufacturer displays the information. Consumers who are not aware may buy, For example,

• Medicines that have not been properly inspected and certified by the appropriate authority, or whose expiry date is already over.
• They may buy electronic/electrical goods which may have defects or these products may not adhere to safety norms. Consumers can complain and ask for compensation or replacement of the product, if it proves to be defective in any manner.

36. How does exploitation of consumers take place in the market? Explain with any five facts. (2014 D) Or How are consumers exploited in the market place? Explain. (2016 OD, 2012 D)

Answer: Some common ways by which consumers are exploited by manufacturers and traders are given below:

• Underweight and under-measurement. Goods sold in the market are sometimes not measured or weighed correctly.
• High prices. Very often the traders charge a price higher than the prescribed retail price.
• Sub-standard quality. The goods sold are sometimes of sub-standard quality, e.g. selling medicines beyond their date of expiry, selling deficient or defective home appliances.
• Duplicate articles. In the name of genuine parts or goods, fake or duplicate items are sold to the consumers.
• Adulteration and impurity. In costly edible items like oil, ghee and spices, adulteration is common in order to earn more profit. This causes heavy loss to the consumers. They suffer from monetary loss as well as damage to their health.
• Lack of safety devices. Fake or inferior electronic goods, electrical devices or other appliances, produced locally lack the required in-built safety measures. This may cause accidents.
• False and incomplete information. Sellers easily mislead consumers by giving wrong information about a product, its price, quality, reliability, life-cycle, expiry date, durability, its effect on health, environment, safety and security, maintenance cost involved and terms and conditions of purchase. Cosmetics, drugs and electronic goods are common examples where consumers face such problems.

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NCERT Solutions for Class 10 Social Science Economics Chapter 5 - Consumer Rights

Download here the ncert solutions for class 10 economics chapter 5 in pdf. these ncert solutions for consumer rights are the best for quick and active learning of the concepts..

Get here the NCERT Solutions for Class 10 Social Science Chapter 5 - Consumer Rights. These solutions are explained in the simplest manner to make learning easy and effective for students. All the solutions are available here in a readable and downloadable format. Students must go through these NCERT solutions to improve in the subject and score high in their board examination.

Check below the NCERT Solutions for Class 10 Economics Chapter 5:

NCERT Solutions Class 10

Social Science - Economics

Chapter 5: Consumer Rights

1. Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Rules and regulations are required in the marketplace to protect consumers from exploitation.  seller tries to shift all the responsibility on to the buyer. Whenever, a consumer complaints against the goods or services for the bad quality or quantity, sellers deny of any fraud and try to shift all the responsibility on to the buyers. The sellers tend to hold no responsibility for the goods once sold. For example, a grocery shop owner might sell expired products and then blame the customer for not checking the date of expiry before buying the items. Hence, rules and regulations are needed to safeguard the interest and rights of consumers in the marketplace.

Also Check: CBSE Class 10 Social Science Syllabus 2020-2021

2. What factors gave birth to the consumer movement in India? Trace its evolution.

• Lack of legal system to protect the consumers from exploitation in the marketplace
• Extreme food shortages
• Black marketing
• Adulteration of food and edible oil

Till the 1970s, consumer organisations were mostly busy writing articles and holding exhibitions. There has been an upsurge in the number of consumer groups who have shown concern towards the value of goods and services since the 1980s. In 1986, the Indian government enacted the Consumer Protection Act, also known as COPRA. This was a major step in the consumer movement in India. There are today more than 700 consumer groups in the country who are working in the field of protecting the consumers' interest.

3. Explain the need for consumer consciousness by giving two examples.

Consumer consciousness is being aware of your right as a consumer while buying trading anything in the market so that they are not being cheated or exploited in the market place. Consumer consciousness is very important to improve the market conditions which provide consumers with more choices at lower prices and reduce the incidences of their exploitation by the sellers.

For example :

A buyer must check the expiry and manufacturing date of the product before buying from the shop. In case, any expired product is found in the shop, a complaint must be raised against the seller. 

Sometimes shopkeepers indulge in unfair practices such as selling the underweight or adulterated/ defective items. So, to reduce such instances, it's very important for the consumers to be aware and act smartly.

4. Mention a few factors which cause exploitation of consumers.

• Lack of awareness of consumer rights
• Lack in proper monitoring of rules and regulations
• Consumers ignore small losses as the individual purchase quantity is quite small
• Lack of consumer consciousness

5. What is the rationale behind the enactment of Consumer Protection Act 1986?

The rationale behind the enactment of Consumer Protection Act (COPRA) 1986 was to set up separate departments of Consumer Affairs in central and state governments to safeguard the interests of the consumers and to grant them the right to seek redressal against unfair trade practices and exploitation.

Also Check:

NCERT Solutions for Class 10 Maths

NCERT Solutions for Class 10 Science

NCERT Solutions for Class 10 English

6. Describe some of your duties as consumers if you visit a shopping complex in your locality.

• Checking expiry and manufacture dates of the products
• Paying only the maximum retail price printed on the goods
• Checking the product carefully if it's not adulterated or defective.
• Reporting the consumer court if rules or regulations under the market place are being exploited.
• Checking the standard quality certification marks such as ISI, Agmark, FPO, Eco-mark and Hallmark while making the purchases

7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

We should look for Agmark or ISI symbol before buying the food items because these logos specify the product being manufactured by a government certified company and assures its product.

8. What legal measures were taken by the government to empower the consumers in India?

Legal measures taken by the government to empower consumers in India are mentioned below:

(i) The Consumer Protection Act (COPRA) was passed by the government in 1986 to safeguard the interests of the consumers and to grant them the right to seek redressal against unfair trade practices and exploitation.

 (ii) The Right to Information Act was passed in October 2005, was passed to make people aware of the functioning of government departments.

(iii) A consumer Court was set up for people where cases against any disparity with the consumer could be raised.

9. Mention some of the rights of consumers and write a few sentences on each.

Some of the rights of consumers are as follows:

Right to choose - Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service. Under this right, a consumer may also choose any one of the various brands of a product available in the market.

Right to information: The RTI act aims at making every citizen of the country aware of the functioning of the Government..

Right to redressal - If any damage is done to a consumer, he/she has the right to get compensation depending on the degree of damage. This means that the consumers have the right to seek redressal against unfair trade practices and exploitation.

Right to represent - This act has enabled the consumers to file cases against the manufacturers or sellers if their product is found defective. 

10. By what means can the consumers express their solidarity?

Consumers can express their solidarity by forming consumer groups or consumer forums that write articles or hold exhibitions against the exploitative trade policies. These groups guide individuals on how to protect their interests and approach a consumer court. Such groups receive financial aid from the government to create public awareness.

11. Critically examine the progress of consumer movement in India.

The consumer movement in India has progressed vastly since it began. There has been a significant change in consumer awareness in the country. The enactment of COPRA in 1986 has made it easier for people to complain against any case of malpractices or exploitation occurring in the marketplace. The setting up of consumer courts and consumer groups has been a progressive move.

13. Say True or False. (i) COPRA applies only to goods. (ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. (iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardisation of jewellry. (vi) The consumer redressal process is very simple and quick. (vii) A consumer has the right to get compensation depending on the degree of the damage.

(i) False (ii) True (iii) True (iv) True (v) True (vi) False (vii) True

NCERT Solutions for Class 10 Economics Chapter 1

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Consumer Rights & Awareness Project for Class 10th PDF Download

Consumer Awareness Project is a key factor in determining whether a product succeeds or fails. Consumer rights Project refers to being aware of one's knowledge of various consumer production laws.

Table of Contents

Understanding Consumer Awareness and Rights is one of the most vital for each citizen. Ensuring that the customer is informed about products, services, and their rights is known as consumer awareness. Consumer Rights, on the other hand, refer to a set of laws that represent the consumer’s right to be informed about the quantity, quality, purity, potency, and price of goods, as well as their standards, so that the consumer is protected against all types of unfair trade practices. Check the Consumer Rights Project for Class 10  as well as the Consumer Awareness Project for Class 10 given below.

Consumer Awareness Project Class 10

A simple definition of consumer awareness is the act of ensuring that the buyer or customers are aware of the information on products, goods, services, and consumer rights. It’s crucial for consumers to be informed so that they can choose wisely and at the appropriate moment. Consumer awareness and rights will be thoroughly covered in this essay.

People pay a set amount for products and services to satiate their endless demands. But what should one do if the items and services they have purchased turn out to be of poor quality, overpriced, of inadequate number, etc? Instead of feeling satisfied in these circumstances, the customers frequently feel defrauded by the vendors who provided the goods and services. Consumer awareness is key in this situation.

Consumer Awareness & Rights Project Meaning

Consumer awareness is a way to show that the buyer or purchaser is aware of the details and information regarding goods, services, administrations, and buyer rights. In order for buyers to make the finest choice and the optimal decision, it is crucial that they are informed of their options and aware of the consumers. Consumers reserve the right to well-being, the right to data or knowledge, and the choice.

Consumer Awareness Project Class 10 Introduction

The level of understanding and knowledge that individuals have about their rights and obligations as consumers is referred to as consumer awareness. It entails being knowledgeable about product or service options, recognising one’s market rights, and being aware of the potential dangers and advantages of consumer decisions.

Consumer education is critical for empowering people to make educated decisions and protect themselves from unfair practises or scams. Consumers who are aware of their rights can actively participate in the marketplace, demand high-quality goods and services, and hold corporations accountable for their activities.

Key Elements of Consumer Awareness

Key elements include the following points :

• Product Information: Consumers should have access to accurate and comprehensive information about the products or services they are considering purchasing. This includes details about the ingredients, manufacturing processes, potential risks, and any relevant warranties or guarantees.
• Rights and Responsibilities: Consumers should be aware of their legal rights, such as the right to safety, the right to choose, the right to information, the right to redress, and the right to consumer education. They should also understand their responsibilities, such as using products as intended and making informed decisions.
• Consumer Protection Laws: Awareness of consumer protection laws and regulations helps consumers understand the legal framework that governs their interactions with businesses. This knowledge enables them to recognize and report fraudulent or unfair practices.
• Market Competition: Consumers should be aware of market competition and the availability of alternative products or services. This knowledge allows them to compare prices, quality, and features to make informed decisions and obtain the best value for their money.
• Environmental and Social Impact: Consumers should be conscious of the environmental and social impact of their purchasing choices. This includes considering factors such as sustainable production practices, fair trade, ethical sourcing, and responsible consumption

Consumer Rights Project Class 10 – Definition

Consumer rights are the legal rights and protections that individuals have as consumers in their dealings with businesses and the marketplace. These rights are intended to ensure that consumers receive fair treatment, safety, and satisfaction while purchasing goods or services.

Purpose of Project on Consumer Rights for Class 10

Consumer awareness regarding product price and quality is important and should not be disregarded. In the age of globalisation, technological development, the introduction of high-end devices into the market, and aggressive marketing tactics have not only provided customers a variety of options but also shielded them from the multitude of issues brought on by such rapid change.

The need to inform and encourage consumers to pay attention to product quality as well as potential service problems in the expanding field of public utilities is important and becoming more and more necessary.

In simple words, the consumer needs to be informed about his rights. He ought to be knowledgeable enough to be able to defend himself against any wrongdoing on the part of the trader. It is necessary to offer consumers trustworthy and comprehensive information that they can obtain quickly and affordably in order to assist them in being in this situation. The Consumer Protection Act is an attempt by the Government of India and the State Government to establish a dispute resolution process in light of these problems. In addition, there is still more to be done in the way of raising awareness. Anywhere there is a need, a viable solution should be given. This develops more importance in rural areas.

Consumer Awareness and Rights Project Stages

Consumer awareness is a key factor in determining whether a product succeeds or fails. There is a good probability that the sales of such products will increase if the consumer is aware of the products and can make educated judgments. A potential customer’s awareness progresses through five stages:

• Unaware consumer: A consumer who has no idea that there is an issue and, as a result, has no idea what the remedy is.
• Problem aware : A customer who is aware of their problems but is unaware of the solutions.
• Knowledge of the remedy : The customer is aware of the issue. He is aware that there are options, but he has not yet chosen one and is unaware of the product.
• Product Aware: A customer who is aware of the products or services but is unsure whether they will be able to solve their problems with them. In such circumstances, the merchant must address objections.
• Fully informed: Lastly, the buyer who is well-informed about your goods is about to make a purchase but requires one last prod.

Consumer Awareness Project Class 10 PDF

Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers’ rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. The consumer awareness project PDF is given below o download for future reference.

Consumer Awareness & Rights Project PDF Download

Consumer Rights Project for Class 10

In order to protect the interests of Indian consumers, the Indian Parliament approved the Consumer Protection Act in 1986. According to our economics, a supply that is reliable and consistent along with the ideal amount of demand can promote economic growth. This act was then introduced to protect the buyers from any abuse or exploitation.

Consumer Awareness in India

Educating the 140 crores pollution consumer awareness in India is very crucial to protect themselves from dishonest vendors. Consumer awareness refers to a consumer’s understanding of their rights in relation to a product or service that is being promoted or sold, allowing them to get the most out of what they purchase. To protect the interests of Indian consumers, the Parliament of India passed the Consumer Protection Act in 1986. The following guidelines help Indian consumers become more aware of their rights to safeguard them, according to the Government of India.

Consumer Awareness- Right to Information

The buyer has the choice of learning more about the specifications, quantity, strength, cost, and quality of the goods or services. Before making a selection, the buyer should ostensibly get all the information available regarding the good or service. This will enable him to make very informed and deliberate decisions and, in addition, prevent him from falling victim to high-pressure selling techniques. The right to data is used to defend consumers against cunning promotions, deceptive packaging, and markings, exorbitant prices, etc.

Consumer Awareness- Right to Choose

This privilege grants access to a wide range of goods and services at exorbitant prices. The goods and services offered in a monopolistic market should be of the highest calibre and value.

The customer should reserve the right to the full range of choices, substitutions, and alternatives, and the seller should refrain from using coercive tactics to view the goods. This privilege necessitates unrestricted market competition. The choice of a product from the market should be left up to the buyer.

Consumer Awareness- Right to be Heard

If there is no proper authority to take client concerns into account, the other rights are useless. If a customer is dissatisfied with the goods or service, they have the option of filing a complaint, which must be resolved within a certain amount of time. For instance, if a customer buys an electronic item and it starts to malfunction, they have the right to make the appropriate decision and return or replace it.

Consumer Awareness- Right to Seek Redressal

This offers buyers the authority to resolve any disputes, grievances, and claims they may have against sellers for engaging in unfair trade techniques, double-dealing, or other forms of exploitation. In the event that the item’s nature is compromised, the buyer has the right to inspect. Under the Consumer Protection Act, buyers must submit written objections.

Consumer Awareness- Right to Customer Education

A consumer should be aware of the rights and obligations the law has granted him in relation to advertising and marketing tactics. This is a crucial right since it establishes fair exchange and business practises as a client is aware of his freedoms and rights. The consumer is in a position to learn about his privileges and rights as a buyer and has the power to do so.

Consumer Awareness- Right to Safety

It is important to protect this fundamental right against the promotion of goods and services that endanger life and property. The use or consumption of subpar goods and services can seriously compromise the security and well-being of the consumer. They reserve the option of offering high quality and reliable goods to pique customers’ curiosity. For instance, stale food goods can impact consumers’ welfare; low-quality cosmetic care products might result in comparable damages; residential products like LPG cylinders, if not fixed as intended, can cause significant harm to life and property.

Consumer Awareness & Rights Project Class 10

The most significant and effective consumer awareness programme, Jago Grahak Jago , has successfully addressed consumer complaints while protecting customers from unethical marketing activities. The Department of Consumer Affairs, a division of the Ministry of Consumer and Public Distributions, launched the Jago Grahak Jago campaign in 2005.

The slogan “Jago Grahak Jago,” which translates to “wake up consumers,” is being used in practically every home. To raise consumer awareness, the Indian government employed a variety of media. The government uses the channels listed below to achieve the goals of the “Jago Grahak Jago” awareness programme.

• Advertisements
• Video campaigns

Consumer Awareness & Rights Project Conclusion

Finally, it can be said that consumer awareness refers to being aware of one’s knowledge of various consumer production laws, improved techniques, and consumer rights, such as the right to protection of one’s health and safety from goods and services that consumers purchase and the right to information about the cost, quality, quantity, potency, and standard of goods.

Is Consumer Rights Chapter Deleted

No, The consumer rights chapter is not deleted for the 2022-23 board exams. so Read this full article to knowing things all about Consumer Awareness and Consumer rights.

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What is consumer awareness and its importance?

The act of ensuring that a buyer or customer is aware of the information on products, goods, services, and consumer rights is known as consumer awareness. It's crucial for consumers to be aware of their options so they can choose wisely.

What are the types of consumer awareness?

8 depicts different aspects of consumer awareness, i.e., standardisation, MRP, date of manufacturing and expiry, knowledge about Consumer Courts, rights and duties of the consumers, etc.

What is a simple definition of a consumer?

A simple definition of a consumer is one who consumes.

What is the consumer awareness conclusion?

Consumer awareness refers to being aware of one's knowledge of various consumer production laws, improved techniques, and consumer rights, such as the right to protection of one's health and safety from goods and services that consumers purchase and the right to information about the cost, quality, quantity, potency, and standard of goods.

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CBSE Class 10 Economics Chapter 5 Consumer Rights - Notes, Mind Map and MCQ

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Welcome to our comprehensive guide on CBSE Class 10 Economics Chapter 5: Consumer Rights. In this article, we provide you with detailed notes, a mind map, and multiple-choice questions to help you excel in your upcoming exams.

Consumer rights are fundamental in ensuring fair and ethical practices in the marketplace. By studying this chapter, you will gain insights into the various rights and responsibilities of consumers, as well as the importance of consumer awareness.

Our notes cover all the key topics in a concise and easy-to-understand manner. From understanding the concept of consumer rights to exploring the different types of consumer exploitation, our comprehensive notes will help you build a strong foundation in this subject. To facilitate your revision, we have also included a mind map that visually organizes the key concepts and ideas discussed in the chapter.

This will make it easier for you to understand and remember the information. Additionally, our multiple-choice questions will allow you to test your understanding of the chapter and evaluate your preparation level. Whether you're looking for a quick revision or in-depth study material, our guide on CBSE Class 10 Economics Chapter 5: Consumer Rights has got you covered. Let's dive in and ace your exams!

In CBSE Class 10 Social Science, one of the key areas of study in the Economics syllabus is Chapter 5, which focuses on 'Consumer Rights'. This chapter, integral to the NCERT Class 10 Economics curriculum, is designed to enlighten students about the rights and responsibilities of consumers in the marketplace. Class 10 Chapter 5 Economics is crucial as it equips students with the knowledge to make informed decisions and understand the mechanisms in place to protect consumer interests. For students seeking clarity and depth in this topic, Class 10 Economics notes and various interactive study aids are essential.

Consumer Rights class 10th is a topic that delves into the legal measures and frameworks that safeguard the consumer against unfair trade practices. It teaches students about the significance of being aware consumers and the legal recourse available in cases of consumer exploitation. Class 10 ch 5 Economics also explores various consumer rights like the right to information, the right to choose, the right to redressal, and more.

Witknowlearn, as a comprehensive e-learning platform, offers a range of educational resources to assist students in mastering this topic. Consumer Rights class 10 notes available on the platform are an invaluable resource, offering detailed explanations and examples to help students grasp complex concepts. These notes are tailored to align with the CBSE syllabus, ensuring that all critical aspects of the chapter are covered.

For a more engaging learning experience, Witknowlearn also provides a Consumer Rights class 10 mind map. This visual tool helps in summarizing and organizing the key points of the chapter, making it easier for students to recall and revise the material.

To evaluate understanding and prepare for examinations, the platform offers a set of Consumer Rights class 10 MCQs. These multiple-choice questions are curated to test the student's comprehension of the chapter and are an excellent tool for self-assessment.

Additionally, for those students who seek to delve deeper into the subject, Consumer Rights class 10 extra questions are available. These questions are designed to encourage critical thinking and help students apply their knowledge to real-life scenarios, enhancing their understanding of consumer rights and responsibilities.

In summary, Chapter 5 of CBSE Class 10 Social Science Economics is a vital component for students, especially those studying Class 10 SST. With resources like detailed notes, mind maps, MCQs, and extra questions provided by Witknowlearn, students gain a comprehensive understanding of consumer rights, preparing them not only for their exams but also for being informed and responsible consumers in the real world.

Consumer in the Marketplace

In the market, producers involved in production and consumers buy goods and services for their daily requirements. Some traders indulge in unfair trade practices such as sale of defective/adulterated goods; shopkeepers sell goods which weigh lesser than the actual weight or sell goods with additional charges. Therefore, rules and regulations are required to protect consumers in the market.

People participate in the market both as producers and consumers. As a producer they sell their goods and provide services to the needy people. Producers provide service in the sector like, agriculture sector or primary sector, secondary sector or manufacturing sector and service sector or tertiary sector.

As a consumer, a person purchase goods and services that he/she need. Consumers exploited in the marketplace by the producers in various ways. In informal sector, borrowers are exploited by the moneylenders. People borrow money from moneylenders at high rate of interest and also forced by the moneylenders to pay the loan timely.

Consumer Movement

The consumer movement in India as a social force originated to promote and protect the interest of consumers against unethical and unfair trade practices. The consumer was responsible for making a thoughtful purchase, and they avoided buying from sellers/goods with whom they had a terrible experience. Consumer movements started because of widespread dissatisfaction with such practises. In 1985, the United Nations guideline for consumer protection became the foundation for the consumer movement. There were 220 member organisations from over 115 countries at the international level. With all these efforts of the consumer movement, India has enacted the Consumer Protection Act 1986, also known as COPRA, to protect consumers’ rights

Consumer Rights

Producers are required to follow the rules and regulations with special attention to the production of goods and services. Consumers have the right to be protected against marketed and delivered goods and services which are dangerous to life.

Right to Information: Consumers have the right to be informed about the particulars of goods and services which they consume in the market. Information such as the ingredients, price, date of manufacture and address of manufacturer is given on the packaging. If the commodity proves to be defective before the expiry period, consumers can complain and request for replacement or compensation. However, the manufacturer will neither replace nor compensate for the defective product if the expiry date is not printed on the pack of a commodity. When the trader sells a commodity at a price higher than the Maximum Retail Price (MRP), the consumer can complain against the trader. Further, the Right to Information Act was enacted by the Government of India in October 2005 to ensure citizens with all information about the functions of government departments

Right to Choice : Consumers have the right to choose the good or service irrespective of the nature of product or service available to them. If the right to choice is denied, consumers can lodge a complaint against the trader.

Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.

Right to Heard: If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard, it must be addressed in an appropriate time frame.

Right to Seek Redressal: In case a product is unable to satisfy the consumer then they have the right to get the product replaced, compensate, return the amount invested in the product. We have a three-tier system of redressal according to the Consumer Protection Act 1986.

Right to Consumer Education : Consumer has the right to know all the information and should be made well aware of the rights and responsibilities of the government. Lack of Consumer awareness is the most important problem our government must solve.

Consumer Forum

• The consumer forum or consumer protection councils are formed locally in India to guide consumers on how to lodge a complaint in the consumer court.
• Three-tier quasi judicial machinery at the district, state and national levels was set up under COPRA for the redressal of consumer disputes.
• The District Forum is a district-level court that hears matters involving claims of up to Rs. 20 lakh.
• The State Commission is a state-level court that hears disputes involving claims of between Rs. 20 lakh and Rs. 1 crore.
• The National Commission is a national level court that hears cases involving claims above Rs. 1 crore.

Responsibilities of a Consumer

The consumer has a certain responsibility to carry as an aware consumer can bring changes

• in the society and would help other consumers to fight the unfair practice or be aware of it.
• They should be aware of their rights under the Consumer Protection Act and should practice the same in case of need.
• They should be well aware of the product they are buying. Should act as a cautious consumer while purchasing the product.
• If in case a product is found of anything false or not satisfactory a complaint should be filed.
• The consumer should ask for a Cash Memo while making a purchase.
• A customer should check for the standard marks that have been introduced for the authenticity of the quality of the product like ISI or Hallmark etc

ISI and Agmark

These organisations monitor the production process of a particular product based on certain quality standards. Then the certificate is issued to the producers to use their logos. The quality standards are not mandatory for all products, but some products need to have ISI and Agmark which concern the health and safety of consumers such as LPG cylinders, cement and drinking water.

The Indian Parliament enacted the Consumer’s Protection Act on 24th December 1986. It is celebrated as National Consumers’ Day. It has only 20–25 well-organised and recognised consumer groups out of 700 groups in the country. The consumer redressal forum involves a cumbersome and expensive process to file a case against a defective product. Consumer awareness is gradually spreading among the people.

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Consumer Rights Class 10 Notes

Consumer Rights Class 10 Notes for the academic year 2023-2024 aimed at educating students about the importance of being a well-informed consumer in the Indian market. The Consumer Protection Act is an essential law in India that serves to protect consumers against unfair trade practices. Consumers must be aware of the quantity, quality, purity, standard, and prices of goods and services. 

Our Class 10 Economics Chapter 5 Notes on Consumer Rights provide a detailed overview of the consumer movement, the role of people in advocating for their rights, and the various organizations helping consumers in different ways. This article will explore the significance of Consumer Rights in India and provide practical tips for effective preparation.

Table of Content

Consumer Protection Act, 1986 

Consumer protection act, 2019, objectives of the consumer protection act, consumer protection council, what are consumer rights, consumer responsibilities, how to file a complaint.

Consumer Rights Class 10 Economics Chapter 5 – Detailed Notes

The Consumer Protection Act, of 1986 (COPRA) was a Parliament of India Act created to defend the interests of Indian consumers. It was repealed in 2019 by the Consumer Protection Act,2019. The measure was voted by the Assembly in October 1986 and took effect on December 24, 1986. The right statute was enacted prior to the COPRA act. It was created to establish consumer councils and other bodies for the resolution of consumer disputes and related topics.

It gives easy and fast compensation to consumer grievances and also encourages consumers to speak up against flaws in goods and services. The main aim of the Act is to bestow aid to both parties and eliminate discrepancies. A platform is provided for consumers for filing a complaint, the forum takes action against the concerned authorities, and compensation is generated for customers.

Consumer Protection Act, 2019 was enforced by the Indian legislature for dealing with matters concerning violation of consumer’s rights, use of unfair trade practices, advertisements that are incorrect, and circumstances that are against consumer rights. The main provision behind the enactment of the Act was to include provisions such as e-commerce due to the advancement of technology, the use of the online platform has increased many folds in the years that passed by.

Consumer Protection Councils are established to settle disputes in any case of dispute and provide good compensation for the consumers in case of infringement. Further, effective and speedy disposal of resolutions for disputes also promotes consumer education for educating consumers about rights, and responsibilities and also for redressal of grievances.

The prime objective of the Consumer Protection Act is to provide a mechanism for quick actions on complaints and to provide protection to customers. Some essential objectives of the Act are listed below:

• Right to Information about quality, quantity, etc.
• Right to protection against unfair means and measures.
• Right to access goods and services at market rates. 
• Right to protection against hazardous goods.
• Rights to be heard in forums and councils to address issues.

The movement of consumers in India has led to the formation of a plethora of organizations, which are known as consumer protection councils. They help consumers how to file cases in Consumer Disputes Redressal Commissions and in case of many occasions they also represent individual consumers and also receive financial support from the government for the importance of creating awareness among the people. For example, in the case of urban areas, Residents’ Welfare Associations are present in the case of unfair trade practices.

In the case of COPRA , a three-tier quasi-judicial machinery was set up at the district, state, and national levels for the redressal of consumer disputes. District-level authority is called District Consumer Disputes Redressal Commission which deals with cases with claims up to 1 crore, the State level Consumer Disputes Redressal Commission called State Commission between 1 crore- 10 crores, and National Commission with cases exceeding 10 crores. The Act has thus helped consumers to have the Right to Represent in Consumer Disputes Redressal Commissions.

Consumers are granted particular rights and duties that they can exercise and must follow on a regular basis, according to the Consumer Protection Act definition.  A thorough awareness of the rights granted to consumers under the COPRA Act of 1986 will aid in the development of a better understanding of which complaints will be handled and which will not. The elements listed below make up a list of consumer rights guaranteed under the COPRA Act: 

• Right to Consumer Education

Users must be aware of their rights in order to prevent being taken advantage of. The right to acquire the information and skills necessary to be a well-informed consumer throughout one’s life. Consumer ignorance, particularly among rural customers, is mostly responsible for their exploitation. 

• Right to Seek Compensation

They have the right to seek monetary or other forms of compensation in response to complaints they bring alleging unethical marketing practices. Right to seek remedies against unfair consumer exploitation or illicit commercial methods. It also covers the right to a reasonable and equitable settlement of a consumer’s legitimate complaints. They should be well-informed about their rights as well as able to control them.

• Right to be Heard

One of the rights guaranteed to customers by the Consumer Protection Act is the right to be heard. They should be heard in a forum about their concerns or feedback on the goods or services they have received. Customers’ concerns should be understood by the vendor, according to this right. It also gives them the opportunity to be heard prior to the sessions and consumer reviews. 

• Right to be Informed

Before making a purchase, they should be aware of product facts. This is an act to provide for the organizational modifications of the Right to Information for people to obtain data under the control of public jurisdictions, in order to establish clarity as well as responsibility in the operation of every public authority, the establishment of a centralized Committee, and the establishment of a State Information.

• Right to Choose

Consumers should be able to select from a variety of possibilities and purchase only when they find one that meets their needs.

• Right to safety

They have the right to seek quality assurance on any product or service they buy. Consumers have the right to be protected from products and services that endanger their health, lives, or property. Electrical equipment lacking the ISI mark, for example, can cause significant harm. When introducing iron into the market , the applications of iron should be addressed.

There are certain aspects that are the responsibility of the consumer , as mentioned below:

• Responsibility to Think Independently

Independent choices should be made by the consumers and they should be aware and concerned about what they want and what they need.

• Responsibility to be Aware

A consumer should always be concerned and mindful of the quality and also the safety of the products and services used before the purchase.

• Responsibility to Complain

It is the duty and also the responsibility of the consumer to express and also complain about any dissatisfaction with the goods or services and also to give a fair chance.

• Responsibility of the Consumer to be fair

Consumers should always be fair and not engage in activities that can be disrespectful or deceptive.

Customers have the right to complain in the case of any discrepancies in goods and services; irrespective of the issue related to quality or price. It is the right of the consumer o to get redressed to their favor if these grievances hold valid. Some essential points to be borne in mind while filing a complaint:

• Within two years of the purchase of the product or services, the complaint has to be filed.
• Details of the problem have to be mentioned in the complaint. There can be a demand for the exchange or replacement of the product, and compensation for the difficulties, and also the declaration has to be reasonable and valid.
• Relevant receipts and bills should be kept and attached to the complaint letter.
• Written complaints after the above should be sent to the consumer forum by email, registered post, or hand-delivered. Acknowledgment is important.
• Complaints can be made in any preferred language.
• The hiring of a practicing lawyer is not required.
• All the documents which are sent or received should be kept safely for future correspondence.

The consumer movement originated in the 1960s and grew in popularity in the 1970s. Consumer displeasure began to be expressed through the written word, such as blogs and newspapers. Until the 1960s, India was troubled by black market manipulation, hoarding, poor weighing, and even food adulteration. These were issues that harmed the consumer’s well-being and amounted to consumer exploitation. Consumers raised their voices in response to their displeasure with merchants and manufacturers and their methods. The Act’s goal was to safeguard consumers’ rights while also preserving free commerce in the market, competition, and accurate information. This is now known as National Consumers’ Day.

FAQs on Consumer Rights Class 10 Notes

What is consumer protection act.

The Consumer Protection Act was implemented in 1986, which gives easy and fast compensation to the grievances of consumers and safeguards and also encourages consumers to speak up against injustice.

What is Consumer Protection Act 1986?

The Consumer Protection Act 1986 seeks for provision of better protection of the interests of the consumers and also for establishment of consumer councils and other important authorities for settlement of disputes.

What is Consumer Protection Act 2019?

It refers to the law to protect the interests of the customers and provides a safety for consumers regarding defective products and other unfair trade.

Who can file a complaint under the Consumer Protection Act?

One or more consumers can file complaint, any registered volunrary consumer association, Central and State Government, heirs, legal representatives of consumers.

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