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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Table of contents

11 customer service resume examples for 2024.

Customer service professionals are the face of any business, representing the brand as a whole when interacting with customers.

They are almost like a bridge between a company and its customers. And because of this, customer service professionals play a very important role in shaping the customer’s perception of the business. 

If you’re interested in landing a job in customer service, the first step is building a compelling resume. 

An effective customer service resume should highlight both soft skills such as empathy and active listening, as well as technical proficiency and industry knowledge. 

In this article, we present 11 ready-to-use examples to help you build a resume that lands you your dream job in customer service.

Table of Contents

11 best customer service resume examples.

Here are some great customer service resume templates for different roles to help inspire your own resume: 

Resume Example 1: Entry-Level Customer Service Representative

This resume is designed for individuals who are starting their journey in the customer service industry. This resume focuses on showcasing the candidate’s enthusiasm, willingness to learn, and relevant soft skills , even if they might lack extensive work experience.

Jordan Ellis Houston, TX | (555) 123-4567 | [email protected] Summary Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Education State University Bachelor of Science in Communication May 2024 Experience Intern, Customer Support Tech Solutions Inc., Houston, TX June 2023–August 2023 -Responded to customer inquiries via email and chat, maintaining a positive tone and providing clear, helpful information. -Assisted in updating customer records in the CRM database, ensuring accuracy and completeness of information. -Collaborated with the customer service team to develop a new FAQ resource, reducing common inquiry volume by 15%. Front Desk Assistant State University, Houston, TX August 2022–May 2024 -Managed front desk operations, greeting visitors and addressing student queries with professionalism and courtesy. -Organized and maintained scheduling for university event spaces, improving utilization efficiency by 25%. -Provided administrative support to the staff, handling correspondence and document organization. Volunteer, Community Outreach Local Library, Houston, TX September 2021–July 2023 -Coordinated with team members to plan and execute community events, enhancing public engagement. -Addressed community members’ questions and feedback, ensuring a satisfactory and informative experience for all participants. Certifications Certified Customer Service Professional (CCSP) Customer Service Institute of America, July 2024 Skills -Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) -Basic knowledge of CRM solutions -Effective communication and interpersonal skills -Active listening and empathy -Time management and prioritization

The resume should be concise, ideally fitting on a single page, and should start with a strong summary that outlines your objectives and best qualities. Include quantifiable achievements to illustrate your impact in previous roles or activities, and list any relevant educational credentials or certifications that pertain to customer service.

Finally, pay close attention to the format of your resume, opting for a professional and clean layout that makes it easy for hiring managers to read. Proofread meticulously to avoid any errors. A well-polished resume serves as your first impression and can be the key to securing an interview.

17 Key Customer Service Skills + Ways to Develop Them

Resume Example 2: Customer Service Specialist with Technical Expertise

A customer service specialist with technical expertise is in high demand as businesses increasingly rely on complex technologies. The resume should demonstrate not only the candidate’s ability to communicate with customers but also their technical proficiency and problem-solving abilities specific to IT. 

Alex Martinez Austin, TX | (512) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Solution-oriented Customer Service Specialist with 2 years of experience in a fast-paced tech environment. Adept at diagnosing software issues and providing effective solutions. Known for improving customer satisfaction through clear communication and a deep understanding of technical products. Technical Skills -CRM Software: Salesforce and Zendesk -Operating Systems: Windows, macOS, Linux -Hardware Troubleshooting: PCs, laptops, peripherals -Networking: Basic TCP/IP configuration and troubleshooting -Software: Microsoft Office Suite, SQL databases, remote desktop support tools -Programming: Basic knowledge of Python and Java Work Experience Technical Support Agent InnoTech Solutions, Austin, TX June 2021 – Present -Resolved an average of 30+ technical queries per day through phone and live chat with a 95% customer satisfaction rate. -Developed a troubleshooting guide for customers, reducing inbound query volume by 20%. -Collaborated with the product team to communicate recurring customer issues, contributing to the development of 5 major product updates. IT Help Desk Intern TechGiant Corp, Austin, TX January 2020 – May 2021 -Assisted in managing the internal ticketing system, ensuring timely resolution of employee technical issues. -Supported network setup and maintenance for new employees, contributing to a 30% reduction in setup times. -Created detailed reports on help desk activity that led to a restructuring of the support shift schedule, increasing support coverage by 40% during peak hours. Education Associate of Science in Information Technology Austin Community College, Austin, TX September 2018 – May 2020 -Relevant coursework: Network Security, Database Management, Programming Fundamentals Certifications -CompTIA A+ Certified Technician, CompTIA, 2020 -ITIL Foundation Certified, AXELOS, 2021 Achievements -Awarded “Support Star” for exceptional customer feedback and maintaining top resolution rates for Q4 2021. -Initiated a peer training program on software troubleshooting, enhancing the team’s overall technical capabilities.

Here are some additional tips:

Resume Example 3: Senior Customer Service Manager

This resume is designed for those who have climbed the ranks in the customer service field and have a significant amount of experience. It’s important for the resume to articulate not only the candidate’s ability to handle customer service issues but also to manage and uplift a customer service team, influence customer service policy, and contribute to the overall success of the company.

Cameron Taylor Chicago, IL | (312) 555-0198 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Senior Customer Service Manager with over 12 years of experience in leading customer service departments. Proven track record of enhancing customer satisfaction, streamlining service operations, and mentoring high-performing teams. Adept in strategic planning, implementation, and leveraging technology to improve customer service delivery. Professional Experience Senior Customer Service Manager TechSolutions Inc., Chicago, IL July 2015 – Present -Lead a department of 40+ customer service representatives and supervisors in a dynamic, tech-focused environment. -Implemented a new CRM system that increased department efficiency by 25%. -Developed a customer feedback strategy that decreased complaints by 30% and increased customer retention rates. -Recognized for outstanding leadership, receiving the company’s Excellence in Management Award in 2019. Customer Service Manager Innovatech Ltd., Chicago, IL May 2009 – June 2015 -Managed a team of 25 customer service staff, focusing on improving response times and customer satisfaction. -Organized training programs that enhanced team skills and performance, resulting in a 20% increase in customer satisfaction. -Collaborated with the sales and marketing teams to ensure a cohesive customer journey, improving customer loyalty metrics by 15%. Education Master of Business Administration University of Illinois, Chicago, IL September 2005 – May 2007 Bachelor of Arts in Communication University of Illinois, Chicago, IL September 2001 – May 2005 Certifications -Certified Customer Service Manager (CCSM) -Project Management Professional (PMP) Key Achievements -Led a project team that successfully integrated a chatbot solution, reducing average response time by 35%. -Initiated a peer-mentoring program for new customer service representatives, reducing onboarding time by 25%. Skills -Leadership and Team Building -Strategic Planning and Execution -CRM Systems and Analytics -Conflict Resolution and Decision Making

Ensure that the leadership experiences are described in a way that aligns with the seniority of the role you’re applying for. Highlight your involvement in strategic planning and how it translated into operational success. Also, include specific examples where your leadership directly resulted in improved performance or customer satisfaction.

Resume Example 4: Customer Service Team Lead

This resume is ideal for individuals who have progressed in their customer service career to a position of responsibility, overseeing a team and directly contributing to operational excellence. It should highlight leadership capabilities, problem-solving skills, and the ability to motivate and manage a team effectively. 

Morgan Bailey Seattle, WA | (206) 555-0101 | [email protected] [LinkedIn Profile] Professional Summary Resourceful Customer Service Team Lead with 6 years of experience in directing service operations and enhancing customer experience. Proven ability to lead diverse teams, implement effective service strategies, and drive process improvements. Committed to fostering a collaborative and efficient work environment. Professional Experience Customer Service Team Lead NextGen Communications, Seattle, WA March 2017 – Present -Lead and mentored a team of 20 customer service representatives in a high-volume call center environment. -Drive initiatives that increased customer satisfaction ratings from 85% to 95% within two years. -Develop and implement training programs that enhanced team performance and service quality. -Coordinate with other departments to streamline service procedures, reducing average call handling time by 15%. Customer Service Representative CallTech Solutions, Seattle, WA June 2014 – February 2017 -Provided top-tier customer support, consistently maintaining a customer satisfaction rating above 90%. -Assisted in the development of a knowledge base used company-wide to standardize customer service responses. -Recognized as “Employee of the Month” four times due to exemplary performance and peer support. Education Bachelor of Arts in Business Management University of Washington, Seattle, WA September 2010 – June 2014 Certifications -Certified Customer Service Manager (CCSM),2018 -Advanced Leadership Training, 2020 Key Achievements -Led a cross-functional team project to redesign the customer feedback system, increasing actionable insights by 40%. -Spearheaded a “Customer First” initiative that resulted in a 10% reduction in customer complaints. Skills -Team Leadership & Development -Customer Service Strategy & Implementation -Effective Communication & Interpersonal Skills -Conflict Resolution and Critical Thinking -Proficient in CRM Software and Microsoft Office Suite

Additional Tips:

Resume Example 5: Bilingual Customer Service Representative

This resume is tailored for individuals who can provide customer service in more than one language, a valuable skill in today’s global marketplace. This resume should showcase the candidate’s language proficiency alongside their customer service experience, emphasizing the ability to communicate effectively and cater to a diverse customer base.

Maria Gonzalez Miami, FL | (305) 555-0987 | [email protected] [LinkedIn Profile] Professional Summary Energetic and empathetic Bilingual Customer Service Representative with over 4 years of experience in dynamic, multilingual environments. Fluent in English and Spanish, offering culturally competent and efficient customer support. Proven track record in enhancing customer satisfaction and streamlining communication for diverse client bases. Professional Experience Bilingual Customer Service Representative Sunshine Communications, Miami, FL July 2019 – Present -Provide comprehensive customer support in both English and Spanish, handling over 50 customer interactions per day. -Assist in translating and localizing customer service scripts and documentation for the Hispanic market. -Conduct bilingual training sessions for new hires, improving team communication and service delivery in Spanish-speaking markets. -Recognized for excellence in service with the ‘Top Performer’ award for maintaining a 98% customer satisfaction rate. Customer Support Associate TechRidge Solutions, Orlando, FL June 2016 – June 2019 -Managed customer inquiries and resolved issues with a focus on timely and empathetic service. -Helped develop a bilingual FAQ resource, reducing call volumes by 25% for common inquiries. -Collaborated with the product team to understand and communicate technical solutions in layman’s terms to customers. Education Bachelor of Science in Communication University of Florida, Gainesville, FL September 2012 – May 2016 -Specialized in Intercultural Communication -Completed advanced coursework in Spanish Language and Culture Certifications and Training -Certified Bilingual Customer Service Professional (CBCSP) -Ongoing Spanish Language Training and Cultural Competence Workshops Key Achievements -Spearheaded a customer feedback initiative in the Spanish-speaking market, leading to a product adaptation that increased regional sales by 20%. -Facilitated a series of cultural competence workshops, improving the team’s ability to engage with diverse customers effectively. Skills -Fluent in English and Spanish -Expertise in Customer Relationship Management (CRM) Tools -Strong Interpersonal and Communication Skills -Proficient in Conflict Resolution and Problem-Solving

While creating this resume, ensure that each section highlights the value of your bilingual abilities and their application in a customer service setting. The professional summary should instantly communicate your unique language skills, while the work experience section should provide concrete examples of these skills in action. Don’t forget to quantify your achievements and emphasize any cultural or language-specific training that makes you an ideal candidate for roles requiring bilingual capabilities.

Resume Example 6: Remote Customer Service Representative

This resume is for individuals who specialize in providing customer support from a remote setting . This resume should emphasize the candidate’s ability to deliver excellent service independently, manage time effectively, and utilize remote work tools proficiently. 

Taylor Smith Austin, TX | (512) 555-0234 | [email protected] [LinkedIn Profile] Professional Summary Detail-oriented and self-motivated Remote Customer Service Representative with over 3 years of experience in a virtual support environment. Proficient in handling a wide range of customer inquiries via phone, email, and live chat. Adept in using various CRM and remote working tools to deliver prompt and efficient service. Known for excellent communication skills and a strong ability to resolve issues leading to high customer satisfaction. Professional Experience Remote Customer Service Representative HelpDesk Solutions, Remote January 2020 – Present -Provide timely and accurate customer support, handling 70+ calls and messages per day in a remote setting. -Utilize Zendesk and LiveAgent to track customer interactions and follow up on unresolved issues. -Conduct remote troubleshooting and provide technical assistance for a range of products and services. -Collaborate with team members across different time zones, ensuring 24/7 customer service coverage. Virtual Support Agent OnlineTech, Remote August 2017 – December 2019 -Assisted customers with account setup, troubleshooting, and product inquiries via telecommuting tools. -Maintained detailed records of customer interactions, feedback, and resolutions in Salesforce CRM. -Participated in regular remote training to stay updated on product changes and service protocols. Education Bachelor of Science in Business Administration Texas State University, San Marcos, TX September 2013 – May 2017 Certifications and Training -Certified Customer Service Professional (CCSP) -Advanced Remote Working Tools and Practices Key Achievements -Achieved a customer satisfaction rate of 98%, exceeding the team average by 10%. -Recognized as ‘Employee of the Quarter’ for outstanding performance and dedication to customer service excellence. Skills -Remote Customer Interaction and Support -Proficient in CRM Software (Salesforce, Zendesk) -Excellent Communication and Problem-Solving -Time Management and Organizational Skills -Adaptability to Various Software and Tools

This resume would be well-suited for positions in companies that operate with a remote or distributed team and value self-motivation and technological savvy in their customer service staff. Make sure to highlight your independence, reliability, and proficiency with technology to demonstrate that you’re not just capable of providing excellent customer service but that you’re also adept at doing so in a remote environment. 

Resume Example 7: E-Commerce Customer Service Representative

If you are interested in pursuing a career in an e-commerce company, it’s crucial to demonstrate your proficiency in handling digital platforms and online customer interactions. This resume should highlight the candidate’s experience with digital platforms, understanding of e-commerce business, and ability to handle inquiries related to online transactions, product information, and digital customer engagement.

Jesse Rivera San Francisco, CA | (415) 555-0123 | [email protected] [LinkedIn Profile] Professional Summary Dedicated E-Commerce Customer Service Representative with 5 years of experience in supporting fast-paced online retail environments. Proficient in handling a wide array of customer inquiries, processing online transactions, and providing solutions to enhance customer shopping experiences. Adept in utilizing various e-commerce platforms and tools to drive customer satisfaction and retention. Professional Experience E-Commerce Customer Service Representative DigitalCart, San Francisco, CA July 2018 – Present -Managed daily customer service inquiries via live chat, email, and phone, addressing orders, shipping, and product questions for an average of 100 customers daily. -Utilized Shopify and Magento to process orders, issue refunds, and exchange products, ensuring a seamless transaction process. -Collaborated with the fulfillment team to streamline shipping processes, reducing average delivery times by 20%. -Contributed to developing a customer feedback loop that led to a 10% decrease in repeat customer inquiries. Customer Support Associate TechGoods, San Francisco, CA June 2015 – June 2018 -Provided technical support and product guidance for customers shopping on the company’s online platform. -Assisted in maintaining product listings and descriptions, ensuring accuracy and up-to-date information. -Participated in team initiatives to optimize the CRM system for better customer tracking and personalized service. Education Bachelor of Arts in Business Administration with a concentration in Digital Marketing University of California, Berkeley, CA September 2011 – May 2015 Certifications and Training -Certified E-Commerce Professional (CEP) -Advanced Training in Customer Relationship Management (CRM) Systems Key Achievements -Recognized as ‘Employee of the Year’ in 2020 for exceptional customer service and dedication to improving the e-commerce experience. -Led a cross-functional project team that improved website navigation and layout, resulting in a 15% increase in customer satisfaction ratings. Skills -Expertise in E-Commerce Platforms (Shopify, Magento) -Proficient in CRM Tools (Salesforce, Zendesk) -Strong Written and Verbal Communication -Detail-Oriented with a Focus on Order Accuracy -Proactive Problem Solver and Team Player

Resume Example 8: Financial Services Customer Representative

This resume is for individuals specializing in customer service in banking, insurance, or financial services . This role requires a combination of strong customer service skills and a good understanding of financial products and regulations. The resume should highlight the candidate’s ability to handle inquiries related to financial services, manage sensitive information, and provide accurate financial guidance.

Kevin Martinez New York, NY | (212) 555-1234 | [email protected] [LinkedIn Profile] Professional Summary Seasoned Financial Services Customer Representative with 6 years of experience in banking and insurance sectors. Proficient in explaining complex financial products, handling sensitive customer information, and guiding clients through various financial services. Known for exceptional communication skills, attention to detail, and a deep understanding of financial regulations and products. Professional Experience Financial Customer Service Representative Citywide Bank, New York, NY August 2017 – Present -Assist customers with inquiries regarding account details, loan options, and investment products, ensuring clarity and understanding of financial implications. -Manage a portfolio of 200+ client accounts, maintaining high standards of customer satisfaction and retention. -Process transactions and applications with accuracy and adherence to regulatory standards, including AML and KYC. -Conduct regular training on new financial products and updates to ensure team members are informed and compliant. Insurance Customer Service Agent Surety Insurance, New York, NY July 2014 – July 2017 -Provided detailed policy information and guidance on insurance products, including life, health, and property insurance. -Handled claims processing, customer disputes, and policy renewals with a focus on providing a positive customer experience. -Collaborated with underwriters and claims adjusters to resolve customer issues efficiently and fairly. Education Bachelor of Science in Finance New York University, New York, NY September 2010 – May 2014 Certifications and Training -Certified Financial Planner (CFP),2019 -FINRA Series 7 and 63 Licenses Key Achievements -Awarded ‘Customer Service Representative of the Year’ for two consecutive years for outstanding performance and customer feedback. -Developed and implemented a client feedback system that led to a 10% improvement in customer satisfaction scores. Skills -Comprehensive Knowledge of Financial Products and Services -Strong Understanding of Regulatory Compliance (AML, KYC) -Exceptional Communication and Interpersonal Skills -Detail-Oriented with Strong Analytical Abilities

Financial services customer representatives are vital in guiding customers through their financial journey, providing information on products like loans, accounts, or insurance, and helping with transaction-related queries. Your resume should communicate trustworthiness, a solid understanding of financial concepts, and an ability to provide high-quality customer service.

Resume Example 9: Healthcare Customer Service Representative

This resume is designed for individuals who specialize in providing customer support within the healthcare industry . This role often involves explaining complex medical terms and policies, handling sensitive patient information, and coordinating with various healthcare providers and insurance companies. The resume should highlight the candidate’s ability to communicate empathetically, understand medical terminology, and navigate healthcare systems.

Linda Johnson Philadelphia, PA | (215) 555-0178 | [email protected] [LinkedIn Profile] Professional Summary Empathetic and detail-oriented Healthcare Customer Service Representative with 5+ years of experience in hospital and clinic settings. Proficient in managing patient inquiries, scheduling, billing, and insurance verification with a deep understanding of medical terminology and healthcare systems. Committed to providing sensitive and efficient support to patients and families during stressful times. Professional Experience Healthcare Customer Service Representative City Health Hospital, Philadelphia, PA July 2018 – Present -Manage daily patient interactions, addressing inquiries regarding appointments, treatments, and billing with compassion and efficiency. -Utilize electronic health records (EHR) systems to update patient data, coordinate appointments, and process payments. -Liaise between patients, healthcare providers, and insurance companies to clarify treatment plans and billing details. -Implement patient satisfaction surveys, leading to a 10% improvement in feedback and service adjustments. Medical Receptionist Greenfield Clinics, Philadelphia, PA June 2015 – June 2018 -Greeted patients, managed check-in processes, and ensured smooth operation of the front office. -Assisted in the transition to a new EHR system, reducing average patient wait times by 15%. -Coordinated with medical staff to maintain schedules, patient records, and confidential communication. Education Bachelor of Science in Health Administration Temple University, Philadelphia, PA September 2011 – May 2015 Certifications and Training -Certified Healthcare Access Associate (CHAA) -Completed Medical Terminology Course (120 hours) Key Achievements -Recognized as ‘Employee of the Month’ for exceptional patient service and administrative excellence. -Led a project to revamp the clinic’s appointment scheduling system, resulting in a 20% decrease in no-shows. Skills -In-depth Knowledge of Medical Terminology and Healthcare Practices -Proficient with Electronic Health Records (EHR) and Medical Billing Software -Excellent Communication and Patient Relations Skills -Strong Understanding of HIPAA and Privacy Regulations

Resume Example 10: Hospitality Customer Service Representative

This role requires a blend of strong communication skills, a friendly demeanor, and the ability to provide guests with a memorable experience. The resume should highlight the candidate’s expertise in guest relations, problem-solving in fast-paced environments, and knowledge of hospitality industry standards.

Rebecca Torres Las Vegas, NV | (702) 555-0199 | [email protected] [LinkedIn Profile] Professional Summary Engaging and attentive Hospitality Customer Service Representative with 7 years of experience in luxury hotels and resorts. Exceptional at creating memorable guest experiences, resolving issues with grace, and maintaining high standards of service. Proficient in various reservation systems and committed to enhancing guest satisfaction and loyalty. Professional Experience Hospitality Customer Service Representative Mirage Resorts, Las Vegas, NV August 2017 – Present -Deliver superior guest service, handling reservations, inquiries, and special requests with a detail-oriented and proactive approach. -Coordinate seamlessly with housekeeping, culinary, and maintenance departments to ensure all guest needs are met promptly and efficiently. -Manage and resolve guest complaints, ensuring each situation is turned into a positive experience and learning opportunity. Front Desk Agent Sunrise Hotel & Spa, Las Vegas, NV May 2014 – July 2017 -Provided a warm welcome to guests, efficiently handling check-ins and check-outs, and offering information about facilities, services, and local attractions. -Assisted in the implementation of a new property management system, increasing check-in efficiency by 30%. -Awarded “Front Desk Agent of the Year” in 2016 for outstanding customer service and dedication. Education Bachelor of Science in Hospitality Management University of Nevada, Las Vegas, NV September 2010 – May 2014 -Focus on Customer Service Excellence -Dean’s List 2013-2014 Certifications and Training -Certified Hospitality & Tourism Management Professional (CHTMP) -TIPS Certified for Responsible Alcohol Service Key Achievements -Consistently maintained guest satisfaction scores above 90%, significantly contributing to the resort’s reputation for excellence. -Initiated a guest loyalty program that increased repeat visitation by 20% within the first year of implementation. Skills -In-depth Knowledge of Hospitality Best Practices -Proficient in Reservation and Property Management Systems -Strong Communication and Interpersonal Abilities -Capable of Multitasking in a Fast-Paced Environment

Customer service representatives in hospitality are vital in creating positive, welcoming experiences for guests, whether they’re checking into a hotel, dining in a restaurant, or seeking travel advice. Your resume should effectively communicate your ability to handle these responsibilities with professionalism and a customer-first mindset.

Resume Example 11: Client Relations Manager

This role involves a strategic approach to maintaining and enhancing client satisfaction, problem-solving, handling escalations, and potentially upselling or renewing contracts. The resume should highlight the candidate’s expertise in client communication, project management, and ability to drive client success.

Olivia Brown Chicago, IL | (312) 555-0222 | [email protected] [LinkedIn Profile] Professional Summary Experienced and strategic Client Relations Manager with over 8 years of experience in nurturing and expanding client relationships within the tech and service industries. Proven track record in enhancing client satisfaction, retention, and account growth through personalized service and strategic planning. Adept at leading cross-functional teams to meet and exceed client expectations. Professional Experience Client Relations Manager Dynamic Tech Solutions, Chicago, IL March 2016 – Present -Oversee and grow a portfolio of 75+ corporate clients, fostering long-term relationships and ensuring continued satisfaction and loyalty. -Conduct regular strategic review sessions with clients to understand their evolving needs and align services accordingly. -Collaborate with sales, service, and product teams to develop tailored solutions that enhance client satisfaction and retention. -Lead and mentor a team of client relations associates, instilling best practices and a client-first culture. Account Coordinator ServicePro International, Chicago, IL June 2012 – February 2016 -Managed day-to-day operations and communications for 30+ client accounts, serving as the primary point of contact. -Identified upsell and cross-sell opportunities, contributing to a 10% year-over-year growth in managed accounts. -Resolved complex client issues, ensuring swift and satisfactory solutions, and maintained detailed records of account activities. Education Bachelor of Science in Business Administration University of Illinois at Chicago, Chicago, IL September 2008 – May 2012 -Specialization in Marketing and Client Relations Certifications and Training -Certified Client Relationship Management Professional (CCRM) -Advanced Strategic Account Management Training Key Achievements -Successfully expanded key accounts portfolio by 25% within the first year through strategic relationship-building initiatives. -Implemented a client feedback system that led to a 30% improvement in service delivery and client satisfaction ratings. Skills -Strategic Account Management and Business Development -Exceptional Communication and Interpersonal Skills -Leadership in Cross-Functional Team Environments -Proficient in CRM Software and Data Analysis Tools -Expertise in Contract Negotiation and Client Advocacy

Client Relations Managers are crucial in ensuring the long-term success and satisfaction of a company’s clients. They are responsible for understanding client needs, communicating value, and ensuring that the company delivers on its promises. Your resume should effectively communicate your strategic approach to nurturing and growing client relationships.

Way Forward

Remember, your resume is more than a list of tasks; it’s a narrative of your customer service journey, reflecting your ability to handle challenges and contribute to a team’s success.

As we wrap up looking at these 11 customer service resumes, it’s clear that they’re much more than just lists of jobs and skills. 

These resumes show us that being good at customer service isn’t just about doing your daily tasks. It’s about how you handle tough situations, help your team, and keep learning and getting better. They highlight how each person has made a real difference, not just in their job, but in making customers happy.

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Customer Service Resume Examples | 45+ ATS-Ready Samples and Guide

Resume Samples UK

Creating an impactful customer service resume is essential for showcasing your ability to provide exceptional customer experiences. Whether you're a call center representative, customer success manager, or client service specialist, this guide provides valuable tips to help you tailor your resume to different customer service roles. Explore profile summaries, FAQs, and expert advice to enhance your customer service career. Ready to demonstrate your customer service excellence? Check out our examples tailored to specific roles and start building your outstanding resume.

customer-service samples

Use the following guidelines and resume examples to choose the best resume format.

• Customer Service Advisor Resume Example

• Banking Representative Resume Example

• Call Center Manager Resume Example

Welcome to BookMyResume's Customer Service Resume Examples page, your go-to destination for creating a compelling resume that highlights your expertise in delivering exceptional customer service. Whether you're a customer service representative, call center manager, or customer success manager, this guide will provide valuable insights to help you craft a standout resume tailored to the diverse roles in customer service.

About Customer Service:

Customer service is a vital component of any successful business, focusing on building positive interactions and relationships with customers. Professionals in this field play a crucial role in ensuring customer satisfaction, loyalty, and the overall success of the business. Your resume should reflect your communication skills, problem-solving abilities, and dedication to providing excellent customer experiences.

How to Create an Effective Customer Service Resume:

• Communication Skills: Emphasize your strong verbal and written communication skills, crucial in customer interactions.
• Problem-Solving Abilities: Showcase instances where you successfully resolved customer issues or addressed challenges.
• Customer-Focused Approach: Highlight your commitment to putting the customer first and ensuring their satisfaction.
• Technology Proficiency: Mention your proficiency in relevant customer service software, CRM systems, and communication tools.
• Team Collaboration: If applicable, emphasize your ability to work collaboratively with other team members to achieve customer service goals.

How to Tailor Your Resume for Different Customer Service Positions:

• Call Center Roles: Emphasize your experience with call center operations, handling customer inquiries, and meeting service level agreements.
• Management Roles: Highlight leadership and team management skills for roles like call center manager or customer service supervisor.
• Client-Facing Roles: Showcase your ability to build and maintain strong client relationships for positions like client service specialist or customer relationship officer.
• Industry-Specific Expertise: Tailor your resume based on industry-specific knowledge relevant to the customer service position you're applying for.

How to Include Customer Service Skills in Your Resume:

• Effective Communication: Showcase your ability to communicate clearly and professionally with customers and colleagues.
• Problem Resolution: Highlight instances where you successfully resolved customer issues or complaints.
• Empathy: Emphasize your capacity to understand and empathize with customer concerns.
• Time Management: If applicable, showcase your ability to manage time efficiently, especially in a fast-paced customer service environment.
• Conflict Resolution: Demonstrate your skill in diffusing challenging situations and resolving conflicts to ensure customer satisfaction.

Examples of Profile Summary for Various Customer Service Roles:

• Results-Driven Call Center Manager with a proven track record of achieving high customer satisfaction scores. Skilled in team leadership, process improvement, and meeting performance metrics.
• Customer Service Representative with a passion for delivering excellent customer experiences. Proven ability to handle a high volume of customer inquiries, resolve issues, and provide accurate information.
• Client Service Specialist with expertise in managing client relationships and ensuring their needs are met. Dedicated to delivering personalized service and maintaining client satisfaction.
• Q: How can I showcase my customer service skills on a resume?
• A: Highlight specific instances where you demonstrated effective communication, problem-solving, and customer-focused approaches. Use quantifiable achievements when possible.
• Q: Is it necessary to include industry-specific knowledge in my customer service resume?
• A: It can be beneficial, especially if applying for positions where industry-specific knowledge is valuable. Highlight any relevant industry expertise or certifications.
• Q: How can I demonstrate my ability to work in a fast-paced call center environment?
• A: Emphasize your experience in handling high call volumes, meeting service level agreements, and effectively managing time and priorities.
• Q: What soft skills are important for a customer service role?
• A: Soft skills like empathy, active listening, adaptability, and strong interpersonal skills are crucial for success in customer service.
• Q: Should I include customer service training and workshops on my resume?
• A: Yes, include relevant training and workshops to showcase your commitment to continuous improvement and staying updated on customer service best practices.

Explore customer service resume examples tailored for specific roles:

• Call Center Representative Resume Example
• Call Center Team Leader Resume Example
• Camp Counselor Resume Example
• Client Service Specialist Resume Example
• Customer Experience Manager Resume Example
• Customer Relationship Officer Resume Example
• Customer Service Assistant Manager Resume Example
• Customer Service Representative Resume Example
• Customer Success Manager Resume Example
• Customer Service Supervisor Resume Example
• Director of Member Services Resume Example

More Resume Examples for the Next Step in Your Resume Career jobs

• Customer Service Advisor Resume
• Banking Representative Resume
• Call Center Manager Resume
• Call Center Representative Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Customer Service Assistant Manager Resume
• Customer Service Representative Resume
• Customer Success Manager Resume
• Customer Service Supervisor Resume
• Director Of Member Services Resume

More Cover Examples for the Next Step in Your Cover Career jobs

• Customer Service Advisor Cover Letter
• Banking Representative Cover Letter
• Call Center Manager Cover Letter
• Call Center Representative Cover Letter
• Call Center Team Leader Cover Letter
• Camp Counselor Cover Letter
• Client Service Specialist Cover Letter
• Customer Experience Manager Cover Letter
• Customer Relationship Officer Cover Letter
• Customer Service Assistant Manager Cover Letter
• Customer Service Representative Cover Letter
• Customer Success Manager Cover Letter
• Customer Service Supervisor Cover Letter
• Director Of Member Services Cover Letter

Get started with a winning resume template

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Discover the pathway to career excellence with our extensive collection of 700+ meticulously crafted Australian resume examples. Designed to captivate employers and seamlessly navigate Applicant Tracking Systems (ATS), our samples adhere to Australian resume format standards. Whether you're a seasoned professional, a recent graduate, or embarking on a career transition, our diverse range of formats ensures you can create a compelling resume that stands out. Say goodbye to missed opportunities and embrace a future filled with job interviews. Your next career milestone is just a click away.

Working in customer service is both challenging and rewarding. It helps you develop soft and hard skills, all while giving you a great opportunity to learn the ropes of a business and get exposure to many different departments and disciplines within the company.

Landing one of these jobs requires a specific set of skills ( here's looking at you, Mr. Neeson ), and effectively communicating to hiring teams that you possess these skills requires a well-thought-out resume. 

In this article, we share seven different customer service resume examples that cover a variety of roles.

Recommended Reading

How to Write the Perfect Customer Service Resume

7 customer service resume examples, 1. entry-level customer service representative.

Often, getting your first customer service job is the most challenging. Without previous experience, what you’re really trying to show through your resume is that you’re reliable and teachable. Think about past educational or volunteer experiences, and highlight the ones that show this. An example might be talking about a group project or something similar. 

Since you won’t need to use as much space on the work history section, you can expand more on the skills and education sections. For those with more work experience, you’ll probably want to keep these sections a little lighter. The resume as a whole should never exceed one page, especially for more entry level positions. 

Also, don’t try to pad your resume. If you have limited experience it can be tempting, but it’ll only hurt you in the long run. Be honest, be concise, and be upfront. Hiring teams will appreciate it, and it will ensure you end up finding the right fit.

2. Lead customer service representative

Once you have a good amount of experience in your chosen customer service role , you should focus your resume more on your performance and less on your potential. For example, you could talk about your average conversation volume. You could also highlight if you had a specialization like billing or compliance.

You should also list any tools you have experience using or have expertise with. It’s also good to highlight any projects or programs you led or had a hand in leading. For example, if your team started a voice of the customer program and you were responsible for collecting customer feedback, list it. Showing increases in responsibility can communicate to hiring teams that you’re ready for more.

3. Customer success manager

Customer success managers are often responsible for a smaller subset of large customer accounts and work in much more of an advisory role than customer service agents. They may even be responsible for things like expansion revenue or churn reduction.

Because of this it’s good to highlight any high-touch relationships you had with customers or times you served as an advisor. You could also talk about any cross-departmental projects you’ve worked on, as CSMs regularly work with teams outside of customer service.

If you’ve had any sales experience, it’s good to highlight that as CSMs are often something of a hybrid of service and sales. At the very least, letting hiring teams know you’re comfortable with selling and making product recommendations is key as it tends to be a part of these roles.

A Guide to Customer Success Manager Career Paths

4. community manager.

Companies are increasingly investing in creating online communities that foster higher levels of engagement and open the possibility for peer-to-peer information sharing. People in these roles are often responsible for engaging with community members and moderating conversations and threads to make sure everything aligns with community guidelines. 

If you have previous community moderation experience, it’s great to highlight that. You could also talk about any projects you worked on where you had to seek out customers to get feedback or engage them in some way. You could even talk about online communities you’re active in as a member if you don’t have direct professional experience. 

For people with direct experience, it’s good to note what types of communities you managed previously as well as the tools you’re experienced with for community management. Including success metrics like community growth during your tenure can help your resume stand out. 

5. Technical customer service representative

Technical customer service hopefuls should highlight different tools they know how to use as well as any technical skills they possess. For example, you may have experience with a certain coding language or with using APIs.

Though technical acumen is important, it still requires you to have all the other necessary customer service skills like communication and empathy. You could consider sharing your average CSAT score or something similar. You should also highlight tools you’re experienced with. It shows technical aptitude, and if the role you’re applying to uses the same tools, it means you’ll be able to ramp up faster, which could be attractive to hiring teams.

6. Customer service manager

When applying for manager roles, it’s important to show leadership experience. Maybe you led a team, project, or initiative — all are good to highlight. You could also highlight any time you drove a process change or something similar as it also shows leadership and initiative.

List any direct experience you have managing others. It could be in both formal or informal capacities. Since people management is often part of a customer service manager role, it’s important you show you’re capable of doing it. Things like conflict resolution, scheduling, and coaching are often part of customer service manager jobs, so any experience you have in those areas is great to highlight. 

At the end of the day, a customer service manager’s success is measured by the success of their team. Being able to effectively portray that you’re capable of helping others get better (not just yourself) can help put you at the top of the list for management roles.

How To Succeed as a Customer Support Manager

7. director of customer service.

At the director level, it’s important to show you’ve had experience leading multiple teams and have done so effectively. Essentially you need to show you can manage managers, hire effectively, set an overall vision for the department, and execute on that vision. 

Showing times that you’ve worked on bigger-picture projects is important to do since director level positions are often responsible for moving the needle for the business as a whole. Showing you understand how to do things like create and manage a budget as well as develop programs that can reduce costs or improve efficiency are important. 

These resumes should really be focused on experience and results. What you’re trying to convey is that you’re an expert in your line of work, and showing past results is one of the best ways to do that. Also, if you’ve completed any advanced education, it can be good to list that as well.

Tips for Finding Your Perfect Customer Service Career Path

Landing the gig.

Landing a job comes down to much more than having a top-notch resume, but it is an important part of the process. It’s often what forms a hiring team’s first impression, so it’s worth taking the time to get it right.

If you’re looking for a little more help in the application process, check out our article on what to include in your customer service cover letter .

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After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

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The first step toward securing a job often begins with a single piece of paper: your resume.

It's not merely a document. Whether or not you're invited to the next stage of the recruitment process relies solely on the quality of your resume.

Right now, you might be asking yourself these questions:

• How do I effectively convey my skills and experiences?
• How can my resume stand out among others competing for the same role?

The answers to those questions are not complicated, and with some guidance, you will have all the tools you need to write an outstanding customer service resume.

Why is professional customer service so important?

Suppose you want to secure a customer service role. In that case, it's necessary to understand one thing: your resume serves as your first point of contact with a hiring manager, making it a critical tool in your job-seeking arsenal.

This is how you can make sure you're on the right track:

1. Making a powerful first impression

As the saying goes, "You never get a second chance to make a first impression." Your resume is often the only way hiring managers get to know you. A customer service resume sets the tone for the rest of the hiring process. It can leave an unforgettable positive impression, demonstrating your professionalism and attention to detail.

Imagine two candidates applying for a customer service supervisor position.

• The first candidate's resume begins with a compelling summary highlighting their leadership experience and achievements in improving customer satisfaction. 
• The second candidate's resume starts with a vague objective statement. 

The hiring manager is more likely to be intrigued by the first candidate's resume and may expect them to have a proven track record of success.

This initial positive impression can influence the hiring manager's decision to explore the candidate's qualifications in more detail and potentially invite them for an interview.

2. Showcasing your skills and qualifications

An exceptional resume goes beyond mere job description; it showcases your unique strengths and achievements. Resumes allow you to highlight your skills, qualifications, and experiences.

Hiring managers look for specific skills and qualifications that match the requirements of the customer service role. Demonstrating you have these qualifications directly addresses their needs.

Use bullet points in your professional experience section to describe your roles and achievements. Start each bullet point with a strong action verb and focus on specific accomplishments related to that customer service job. 

For example, "Increased customer satisfaction ratings by 20% through..." or "Resolved an average of 50 customer inquiries per day with a 95% resolution rate."

3. Overcoming the challenges of self-presentation

Effectively representing yourself on paper can be a daunting task. Job seekers often grapple with how to condense their experiences into a concise, engaging narrative. 

You must strike a balance between providing enough detail to impress hiring managers while ensuring the document remains concise and readable.

Again, try tailoring the resume to match specific job descriptions. Identify the key skills and qualifications required. Then, align your resume by emphasizing your relevant skills and experiences.

Customer service resume examples for different roles

Having a clear understanding of how to tailor your resume to match the specific demands of different roles is invaluable.

That's why I want to show you practical customer service resume examples tailored to a variety of customer service positions.

Each example illustrates how you can effectively structure your resume, emphasizing the skills and experiences most relevant to the job you seek.

Whether you're an entry-level candidate or an experienced professional, these examples will serve as valuable templates and sources of inspiration to help you craft a resume that stands out in the eyes of potential employers.

1. Entry-level customer service specialist resume

[Your Name] [Your Address] [City, State, ZIP Code] [Your Phone Number] [Your Email Address]

Objective: Seeking an entry-level customer service position where I can utilize my strong communication skills and passion for helping customers.

• Bachelor of Arts in Communication XYZ University, City, State Graduated: May 20XX

Relevant Coursework:

• Customer Service Fundamentals
• Effective Communication Techniques
• Conflict Resolution Strategies
• Business Writing and Email Etiquette
• Excellent communication skills
• Active listening
• Problem-solving
• Basic knowledge of CRM software
• Multitasking abilities
• Strong interpersonal skills

Professional Experience:

Customer Service Intern ABC Retail Store, City, State | Summer 20XX

• Assisted customers with inquiries, product information, and purchases.
• Resolved customer issues and concerns in a professional and timely manner.
• Collaborated with team members to maintain a clean and organized store environment.
• Operated the cash register and handled cash transactions accurately.

Volunteer Local Community Center, City, State | Ongoing

• Assisted in organizing community events and activities.
• Provided information and assistance to community members.
• Contributed to creating a welcoming and inclusive environment for all visitors.

This entry-level customer service resume stands out for several reasons:

• The educational background aligns with the role, showcasing foundational knowledge.
• Relevant coursework demonstrates proactive skill development.
• Essential customer service skills are listed, emphasizing qualifications.
• Even minimal internship experience adds value.
• Volunteer work highlights transferable skills.

2. Call center representative resume

Objective: Dedicated and results-driven Call Center Representative with [X years] of experience increasing customer loyalty . Proven track record of resolving inquiries, handling complaints, and meeting or exceeding sales targets. Seeking to leverage my skills and experience to contribute to the success of [Company Name].

Call Center Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Handled a high volume of inbound customer calls, addressing inquiries, providing product information, and assisting with issues and concerns.
• Achieved and consistently exceeded monthly sales targets, contributing to a [X]% increase in team sales revenue.
• Utilized active listening and problem-solving skills to resolve customer complaints, resulting in a [X]% decrease in escalated issues.
• Maintained an average call resolution time of [X minutes], ensuring efficient service without compromising quality.
• Collaborated with team members and supervisors to share best practices and improve overall team performance.
• Conducted customer satisfaction surveys, collecting feedback to identify areas for improvement in service quality.

Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Provided first-class customer service in a retail environment, assisting customers with inquiries, product selection, and purchases.
• Demonstrated product knowledge to guide customers in making informed decisions, resulting in a [X]% increase in upsell and cross-sell revenue.
• Resolved customer complaints and concerns in a professional and timely manner, maintaining a customer satisfaction rating of [X]%.
• Processed cash transactions, refunds, and exchanges accurately, ensuring till balance at the end of each shift.
• Assisted in visual merchandising and store organization to enhance the shopping experience for customers.
• [Degree Earned], [University Name], [City, State], [Year of Graduation]
• Excellent communication and interpersonal skills.
• Active listening and problem-solving abilities.
• Strong product knowledge and upselling skills.
• Proficient in CRM software and call center tools.
• Multitasking and time management.
• Conflict resolution and customer retention strategies.

This call center customer service resume highlights the relevant experience, quantifiable achievements, and key skills for a call center representative position, making it appealing to potential hiring managers.

• It showcases specific achievements like exceeding sales targets and reducing escalated issues, providing evidence of the candidate's success.
• The resume focuses on two job experiences directly related to call center and customer service roles, emphasizing the candidate's suitability.
• It starts with a clear, tailored objective that communicates the candidate's career goals and value to potential employers.
• The resume lists essential skills such as active listening, problem-solving, multitasking, and product knowledge, all vital for a call center position.

3. Call center supervisor resume

Objective: Experienced Call Center Supervisor with a proven track record of successfully leading teams and delivering exceptional customer service. Seeking an opportunity to leverage my leadership skills, extensive knowledge of call center operations, and commitment to team development to drive excellence in a dynamic call center environment.

Call Center Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Led and managed a customer service team of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
• Oversaw daily call center operations, monitoring performance metrics, and implementing process improvements that resulted in a [X]% increase in efficiency.
• Developed and conducted team training programs on product knowledge, customer service skills, and call-handling techniques, resulting in a [X]% reduction in call-handling times.
• Implemented quality assurance measures and conducted regular performance evaluations to maintain service quality and meet or exceed customer service metrics .
• Collaborated with other departments to address complex customer issues and provide effective resolutions.
• Maintained open communication channels within the team and conducted regular meetings to foster a collaborative and motivated work environment.

Senior Customer Service Representative [Previous Company Name], [City, State] [Month Year - Month Year]

• Involved in customer service initiatives by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
• Achieved consistent top-tier customer satisfaction ratings and received recognition for outstanding service.
• Assisted in training new customer service representatives and served as a point of contact for escalated customer concerns.
• Contributed to the development of new customer service processes and procedures to improve overall efficiency.
• Maintained detailed customer interactions and feedback records, providing valuable insights for process improvement initiatives.
• Leadership and team management.
• Customer service excellence.
• Performance monitoring and evaluation.
• Process improvement.
• Conflict resolution.
• Strong communication and interpersonal skills.
• Proficiency in call center software and CRM systems.

This example of a call center supervisor resume is effective for several reasons:

• It prominently highlights the candidate's leadership skills and experience in managing a team of customer service representatives, a crucial aspect of a supervisory role.
• The resume includes specific achievements, such as improving efficiency by [X]%, reducing call handling times by [X]%, and maintaining high customer satisfaction ratings, providing concrete evidence of success.
• It focuses on both supervisory experience and prior customer service roles, demonstrating the candidate's progression and competence in the field.

4. Technical support specialist resume

Objective: Experienced Technical Support Specialist with a proven record of diagnosing and resolving complex technical issues. Seeking to leverage my technical expertise, exceptional problem-solving skills, and dedication to customer satisfaction to contribute to a dynamic technical support team and enhance the overall user experience.

Technical Support Specialist [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Provided expert technical support to customers, troubleshooting and resolving hardware and software issues via phone, email, or chat.
• Diagnosed and resolved complex technical problems, achieving a [X]% first-call resolution rate.
• Documented and maintained detailed records of technical inquiries, solutions, and customer interactions.
• Collaborated with cross-functional teams to escalate and resolve advanced technical issues.
• Conducted software installations, updates, and patches, ensuring optimal system performance.
• Contributed to the development of knowledge base articles and user guides to facilitate customer self-help.

Technical Support Associate [Previous Company Name], [City, State] [Month Year - Month Year]

• Assisted customers with technical inquiries, providing guidance on troubleshooting and resolving hardware and software issues.
• Maintained a [X]% customer satisfaction rating through effective communication and problem-solving.
• Conducted remote diagnostics and provided step-by-step instructions for issue resolution.
• Collaborated with team members to identify recurring technical problems and develop solutions.
• Assisted in the testing and evaluation of new software and hardware products.

Certifications:

• [Relevant Certification], [Certification Provider], [Year Earned]
• Technical troubleshooting and problem-solving.
• Remote desktop support.
• Knowledge of hardware and software systems.
• Documentation and reporting.
• Customer-focused approach.
• Proficiency in IT tools and software.
• ITIL certification (if applicable).

This example of a technical support specialist resume has several strong points:

• It underscores the candidate's strong technical expertise and problem-solving abilities, crucial skills for a technical support role.
• The resume provides evidence of hands-on experience in diagnosing and resolving technical issues, emphasizing the candidate's capability.
• Specific achievements, such as a [X]% first-call resolution rate and a [X]% customer satisfaction rating, demonstrate a track record of success.
• It focuses on relevant technical support roles, highlighting the candidate's progression and competence in the field.
• Mentioning relevant certifications adds credibility and demonstrates a commitment to professional development.

5. Live chat support agent resume

Objective: Dedicated Live Chat Support Agent with a passion for improving customer satisfaction scores. Seeking to leverage my positive attitude, problem-solving abilities, and experience in online chat support to provide prompt and effective assistance to customers, contributing to high-quality customer service.

Live Chat Support Agent [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Provided real-time customer assistance through live chat, addressing inquiries, troubleshooting issues, and offering product information.
• Achieved a [X]% customer satisfaction rating through prompt and effective problem resolution.
• Maintained detailed chat records and documentation of customer interactions, ensuring accuracy and compliance with company policies.
• Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when necessary.
• Assisted in the development of standardized responses and knowledge base articles to enhance chat support efficiency.
• Delivered excellent customer service over the phone, email, and chat, addressing inquiries, resolving issues, and processing orders.
• Maintained a high level of product knowledge to provide accurate information and recommendations to customers.
• Consistently met or exceeded customer service performance targets, including response times and customer satisfaction metrics.
• Documented and reported customer feedback and recurring issues to support process improvement initiatives.
• Strong written communication skills.
• Real-time chat support.
• Problem-solving and troubleshooting.
• Knowledge of products/services.
• Proficiency in chat support software.

Here are the key reasons why this customer service agent resume is a strong example:

• The resume highlights the candidate's exceptional written communication skills, a critical asset for a live chat support role.
• Specific achievements, like a [X]% customer satisfaction rating and meeting performance targets, demonstrate the candidate's effectiveness in delivering top-notch customer service.

6. Email support representative resume

Objective: Dedicated Email Support Representative strongly committed to improving customer service experience via email communication. Seeking to leverage my excellent written communication skills, attention to detail, and experience in email support to provide prompt and accurate responses to customer inquiries, contributing to overall customer satisfaction.

Email Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Responded to customer inquiries and provided assistance via email, addressing product inquiries, resolving issues, and offering solutions.
• Maintained a high email response rate and consistently exceeded service level agreements for email response times.
• Ensured accuracy and clarity in written responses, resulting in a [X]% customer satisfaction rating.
• Documented and organized email correspondences for reference and compliance with company policies.
• Collaborated with cross-functional teams to resolve complex customer issues and escalate technical problems when required.
• Contributed to the development of standardized email templates and knowledge base articles to streamline email support processes.
• Delivered excellent customer service over the phone and via email, addressing inquiries, resolving issues, and providing product information.
• Maintained a strong understanding of products and services to offer accurate and informed responses to customer queries.
• Consistently met or exceeded customer service performance targets, including response times and quality assurance metrics.
• Documented and reported customer feedback and recurring issues, contributing to process improvement initiatives.
• Exceptional written communication skills.
• Email support proficiency.
• Problem-solving and issue resolution.
• Documentation and record-keeping.
• Product knowledge.
• Proficiency in email support tools and software.

If you want to progress as an email support representative, consider learning about using help desk software :

• Master the art of ticket management to efficiently organize, assign, prioritize, and close customer inquiries.
• Learn to use automation and macros for quicker responses and actions, saving time and improving efficiency.
• Utilize integrated knowledge bases or FAQs to access and share relevant articles and solutions with customers.
• Generate and interpret reports to identify trends and monitor performance, enabling data-driven improvements.
• Use CRM features to track customer interactions and preferences, enabling personalized responses and stronger customer relationships.

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7. Sales support representative resume

Objective: Detail-oriented Sales Support Representative with a proven track record of providing crucial assistance to sales teams and enhancing customer experiences. Seeking to leverage my strong organizational skills, attention to detail, and commitment to facilitating smooth sales operations to contribute to the success of [Company Name].

Sales Support Representative [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Collaborated with sales teams to prepare and submit accurate and timely sales orders, ensuring the smooth execution of customer transactions.
• Assisted in managing customer accounts, including order tracking, delivery coordination, and issue resolution to maintain high customer satisfaction.
• Developed and maintained sales reports and databases, enabling sales teams to analyze performance and identify growth opportunities.
• Played a key role in organizing and participating in sales meetings and presentations, providing valuable support in presentations and follow-up.
• Contributed to the development of sales training materials and onboarding programs for new sales team members.

Sales Assistant [Previous Company Name], [City, State] [Month Year - Month Year]

• Provided administrative support to the sales department, managing appointment schedules, travel arrangements, and expense reports for sales representatives.
• Assisted in the preparation of sales proposals, contracts, and presentations for client meetings.
• Maintained communication with clients, ensuring that inquiries and requests were addressed promptly and professionally.
• Conducted market research to identify potential leads and opportunities for sales growth.
• Assisted in organizing and participating in industry trade shows and events, contributing to successful networking and lead generation.
• Strong organizational and multitasking skills.
• CRM software proficiency.
• Data analysis and reporting.
• Sales support and coordination.
• Effective communication and interpersonal abilities.
• Attention to detail.
• Sales reporting and database management.
• Presentation support.

This resume effectively presents the candidate as a capable and organized sales support representative with a strong foundation in supporting sales teams and ensuring the success of sales operations:

• The resume highlights the candidate's attention to detail, a crucial skill for effectively managing sales orders and maintaining accurate records.
• It demonstrates the candidate's experience and expertise in providing critical assistance to sales teams, which is a valuable asset in a sales support role.
• The resume emphasizes the candidate's ability to handle data, manage sales reports, and work with CRM software, key competencies for sales support positions.
• It showcases the candidate's collaborative approach in working closely with sales teams, which is essential for facilitating smooth sales operations.
• The inclusion of experience in organizing and participating in sales meetings, presentations, and industry events highlights the candidate's versatility and willingness to contribute to various aspects of sales.

8. Customer service supervisor resume

Objective: Dedicated and results-driven Customer Service Supervisor with [X] years of experience leading high-performing teams to deliver exceptional customer experiences. Seeking to leverage my strong leadership skills, in-depth knowledge of customer service best practices, and commitment to team development to drive excellence in a dynamic customer service environment.

Customer Service Supervisor [Current/Previous Company Name], [City, State] [Month Year - Present/End Date if applicable]

• Led and managed a customer service staff of [X] customer service representatives, providing guidance, training, and mentorship to ensure exceptional customer service delivery.
• Oversaw daily customer service operations, monitor team performance metrics, and implement process improvements that resulted in a [X]% increase in efficiency.
• Developed and conducted team training programs on product knowledge, customer service skills, and effective communication, resulting in a [X]% reduction in response times.
• Implemented quality assurance measures, conduct regular performance evaluations, and provide coaching to maintain service quality and meet or exceed KPIs.
• Collaborated with other departments to address complex customer issues and provide effective resolutions, achieving a [X]% increase in customer satisfaction ratings.
• Maintained open communication channels within the team and conduct regular meetings to foster a collaborative and motivated work environment.
• Improved customer satisfaction scores by assisting customers with inquiries, resolving issues, and ensuring timely and accurate responses.
• Achieved consistent top-tier customer satisfaction ratings and received recognition for improving customer loyalty.
• Maintained detailed records of customer interactions and feedback, providing valuable insights for process improvement initiatives.
• Proficiency in customer service software and CRM systems.

This customer service supervisor resume is a good example for several reasons:

• The resume highlights the candidate's leadership skills and experience in managing customer service teams, a crucial aspect of a supervisory role.
• Specific achievements, such as improving efficiency by a percentage (X%), reducing response times by X%, and achieving a specific increase in customer satisfaction ratings, provide concrete evidence of the candidate's impact and success in the role.
• The objective statement is tailored to the customer service job description, clearly expressing the candidate's intent to excel in this specific position.
• The resume includes a comprehensive list of key skills relevant to the position, showcasing the candidate's qualifications and readiness for the role.

Tips for crafting a winning customer service resume

Creating a professional customer service resume requires understanding the strategies and techniques that set you apart from the competition.

Let's talk about the essential tips and guidelines to write a resume that stands out and effectively communicates your qualifications and customer service skills to potential employers.

From tailoring your resume for specific customer service jobs to highlighting your key achievements, these tips will help you create a compelling customer service resume that gets noticed and opens doors to career opportunities.

1. Customize your resume for the job

Customizing your resume for a specific job involves aligning it with the requirements outlined in the job description.

Begin by carefully reviewing the job description to identify keywords, skills, and qualifications sought by the employer. Then, tailor your resume by emphasizing your relevant skills, experiences, and achievements that match the position's requirements.

You should also adjust your resume's objective or summary statement to reflect your interest in the specific job and consider reordering or emphasizing sections to highlight the most relevant information.

Don't forget to extend this customization to your cover letter when applicable, citing specific examples from your resume to reinforce your qualifications for the role.

2. Showcase achievements and results

To showcase tangible achievements and results in your resume, focus on providing specific examples of your accomplishments. Start by quantifying your achievements wherever possible, using numbers or percentages to demonstrate the impact of your actions.

Highlight how your contributions improved outcomes or benefits for your previous employers. For instance, mention how you increased customer satisfaction ratings by a certain percentage, exceeded sales targets by a specific amount, or reduced response times by a measurable margin.

3. Keep it concise and well-organized

By presenting your information in a well-structured and concise manner, you enable hiring managers to grasp your qualifications quickly.

Begin by focusing on essential information and omitting irrelevant details. Use clear and concise language to convey your qualifications and experiences. Ensure your resume is easy to scan by using bullet points to present information and avoiding lengthy paragraphs.

Maintain a consistent format throughout your resume, using a clean and professional font style and size. Organize your resume logically, with clear headings and subheadings that guide the reader. Use proper spacing and margins to ensure readability.

4. Highlight customer service skills

You can demonstrate your ability to excel in the role by highlighting customer service skills in your resume.

For instance, mention your strong communication skills, active listening abilities, problem-solving proficiency, and patience. Emphasize your conflict resolution and time management skills and any technical skills or adaptability, if they are relevant to the position.

By showcasing these skills with specific examples, you provide evidence of your capability to deliver exceptional customer service.

5. Include relevant certifications and training

Incorporating relevant certifications and training into your resume demonstrates your commitment to professional development. This way, you can emphasize your hard and soft skills.

Consider including certifications such as:

• Certified Customer Service Professional (CCSP)
• Customer Relationship Management (CRM) Certification
• Technical Support Specialist Certification
• Conflict Resolution and Mediation Training

List these certifications in a dedicated section on your resume, along with the issuing institution or organization and the date of certification.

6. Proofread and edit thoroughly

Proofreading and editing are important steps when crafting a resume. Small errors or typos can detract from your overall impression on potential employers, potentially hindering your chances of securing an interview.

By thoroughly proofreading, you ensure that your resume is free of grammatical, spelling, and formatting issues, presenting yourself as a meticulous and capable candidate.

Effective editing goes beyond error correction. It allows you to fine-tune the content and structure of your resume, ensuring that it's clear, concise, and focused on your most relevant qualifications and achievements.

Create a job-winning customer service representative resume

A well-written customer service resume isn't just a document; it's your ticket to enter the customer service industry.

As you want to secure that customer service position, feel free to use the customer service resume examples as templates or sources of inspiration. These examples are designed to help you tailor your resume to suit the demands of the job you desire.

By implementing the resume tips in this article, you can significantly improve your chances of standing out amidst a competitive job market.

So, seize the opportunity, craft your remarkable resume, and embark on a prosperous customer service career today.Oh, and don't forget to add a customer service cover letter to your resume! It will increase your chances of getting invited to that interview even more.

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Customer Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Providing a meet and greet service to all visitors whilst performing reception desk duties ensuring the following
• Provide a professional service by ensuring all on site facilities are in excellent working order and ensuring objectives are met at all times
• Assist management to mentoring Junior and new staff
• Assist on Order Processing
• Data accuracy, and attention to detail in regard to time sensitive work
• Manage customer orders from arrival until cash collection
• Provide customers with accurate status updates based on production commitments
• Identify, document, schedule and perform administrative tasks and health checks to ensure the optimal performance of the service
• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
• Tolerance for repetitive work in a fast-paced, high production work environment
• Assist customers with orders placed through Newegg’s eBay store. Typical issues include RMA requests, providing order status and filing shipping claims
• Manage scheduled reporting of customer issue trends and insights to product teams and leadership, including analysis and guidance for decision-makers
• Participate in activities designed to improve customer satisfaction and business performance
• Provides excellent customer support and assistance to debit cardholders, branches, and the corporate call center
• Build and lead high-performance teams thru recruiting, mentoring, performance management, professional development and continuous improvement
• Increase team performance through continually monitoring of PS / CM KPI’s and determine impediments and execute on improvements
• Provide management and staff leadership and development to the customer support organization and across the business unit
• Perform senior level escalation management for internal and external customer/partner support issues
• Establish and evaluate key metrics to ensure effective management of Customer Support activities
• Manage a team of individual contributors and managers
• Develop and implement process and procedures to improve operational efficiency, customer satisfaction, and goal attainment
• Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer situation
• Strong communication skills with the ability to work in a complex organisational structure
• Good verbal & written English, other language skills desirable
• Excellent attention to detail
• IT literate and good knowledge of MS office, outlook etc
• Knowledge of SAP / CRM systems desirable
• Ability to work in a dynamic and rapidly changing environment, and learn new procedures and systems quickly
• Experience in working with fast-paced evolving companies and being able to adapt quickly to new opportunities
• Detailed understanding of the OSI model as well as understanding the basics of IP networking
• Knowledgeable in SAP, Salesforce.com (CRM), and other data entry applications

15 Customer Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer support resume examples & samples.

• Produce instructional content in several mediums – image, animation, video
• Design and produce web pages and UX elements
• Offer additional creative support to our Community and social networking teams
• Communicate and collaborate with greater Spotify Design team to keep Customer Support in the loop with both Product and Marketing Design

Global Customer Support Internship Resume Examples & Samples

• Work on individual and group projects, with the opportunity to deliver presentations to senior management
• Attend the Summer Speaker Series, featuring presentations by Bloomberg senior leaders
• Participate in community service projects and other intern events
• Are able to work Friday, May 29th to Friday, August 7th
• Are working toward a bachelor's degree from a four-year college or university
• Will graduate between December 2015 and August 2016
• Are legally authorized to work in the United States and will not require visa sponsorship
• Demonstrated critical thinking, problem solving, and multi-tasking skills
• Demonstrated knowledge of Bloomberg
• Desire and flexibility to learn and grow in a fast-paced environment and assist clients
• Fluency in a language other than English (Spanish, Portuguese, French or Italian preferred)
• Interest in technology and software solutions

Global Customer Support Summer Internship Singapore Resume Examples & Samples

• Must be in final year of University
• Strong telephone etiquette and a professional demeanor
• Multi-tasking skills and ability to remain effective, calm and patient under pressure
• Strong problem solving and prioritization skills
• Ability to be a team player as well as work well independently
• Fluency in English and one Asian language is essential
• Availability to work for 10 weeks beginning in May 2015
• Please include a cover letter on why you are interested in working at Bloomberg and how past internships or courses have prepared you for an opportunity here

Customer Support Center Analyst Resume Examples & Samples

• Interact with customers in person, and by telephone & e-mail
• Perform high profile administrative duties within multiple corporate applications with extreme accuracy to include
• Associate degree in computer science preferred or equivalent level of education & experience
• 3+ years of technology support experience with emphasis on Microsoft Office Suite, Microsoft WindowsXP, Windows 7 & Help Desk incident tracking software,
• Familiarity with general IT practices and procedures
• Ability & initiative to learn existing HCP policies, support systems & equipment
• Skilled in the operation of various desktop equipment, software, and ancillary equipment to include Intel/AMD based and MAC desktops, Microsoft operating systems & application software
• ·Excellent oral and written communications skills
• ·Excellent organizational skills
• ·Self-motivated
• ·Detail Oriented
• · Ability to coordinate multiple activities across multiple locations
• · Familiarity with mobile communication devices (Blackberry, iPhone, Android) a plus
• Strong, team oriented work ethic
• Must possess a professional and positive Customer Service oriented personality
• Strong problem-solving ability
• Skilled at managing stress

Customer Support Consultant Resume Examples & Samples

• Contacting all designated new business clients aiming to: Ensure agreed access method has been rolled out and problem free Request and process user lists Organise training materials (hard copy / electronic) Answer any outstanding questions regarding functionality
• Contacting all designated renewal clients aiming to: Welcome them back to the FT Ensure we have up-to-date user information Organise training materials (hard copy / electronic)
• Identifying existing customer issues and provides appropriate solutions or escalation
• Handle specific areas of customer support as a Subject matter Expert as directed by the B2B Customer Support Team Leader, ensuring that information is always updated and issues pertaining to the assigned area of expertise are escalated and addressed properly and quickly
• Respond to client queries, requests, and concerns in a prompt and timely manner, ensuring that responses are complete, accurate, appropriate, and professional at all times
• Provide clear information and/or instructions to customers regarding their accounts, tools, the FT products subscribed to, and processes needing to be completed or fulfilled
• Address all clients professionally, pleasantly, cordially, and civilly at all times, both in email and on the phone
• Escalate complex issues regarding client access to products, services, and tools, other queries and/or technical concerns
• Provide operational and status reports to the B2B Customer Support Team Leader when requested or as needed
• One or more years working within outbound telephone and email service environment - One or more years working within customer services working with large, diverse client base - Liaising with clients from all levels within an organisation - Experienced with Web Based Applications, Windows and Mac - Excellent written and spoken English
• Confidence and enthusiasm - Good organisational skills and the ability to multi-task and prioritise in a high-volume, fast paced environment - Ability to manage sensitive and critical client information Problem solving and decision making skills

Customer Support Partner, Ethiopia Resume Examples & Samples

• Ensure all projects are moving forward and that all components for successful delivery are in place
• Prepare the master database jointly with the customer and Account Director. The database will include all open and pending CRs and SRs, plus any pending hot issues listed in order of priority with a sheet for each product area
• Database updates; relevant updates on a weekly basis to Area Managers, overall update on a bi-monthly basis to the CIO and highlighting the high priority issues with an aim to close by the end of each month
• Master Database management: maintaining, categorizing (activation, CR, bug, question, etc), prioritizing, highlighting customer impact, assigning owners, chasing resolutions from relevant parties and reporting on the master database
• Highlighting and addressing solution adoption gaps and usability concerns and reporting progress with figures
• Exchanging plans with customers, requesting customer plans for activations, city roll outs, etc. and align with product teams in advance to avoid escalated issues
• Navigate across the Sabre Organizations and Customer Organization in order to facilitate faster resolution time to issues
• Advise senior/executive management of project and client status. Facilitate program level issues and change management resolution
• Fluent in English, excellent written and spoken. Strong communications skills
• Experience gained with the airline industry, ideally from a vendor
• Strong multi-project follow-up experience
• Relevant customer facing experience
• Degree educated
• Eligibility to work in Ethiopia
• Fluent language skills for designated region
• Team management experience
• Proficient in Excel, Word and Power Point
• Expertise with Customer Support tools (SalesForce would be a plus)
• Logical thinker
• Ability to provide good direction to achieve tight deadlines under pressure
• Strong interest and passion for video-games

Customer Support Experience Process Management Resume Examples & Samples

• Develop and maintain comprehensive end-to-end business system and process mapping to enable effective evaluation of opportunities to optimize the customer experience, cost structure and sales at the point of service opportunities
• Clearly understand and translate customer experience and operational objectives, strategies and plans into new process designs and system requirements
• Drive process and quality capability assessments and improvement through application of six sigma DMAIC and LEAN principles
• Ensure a process measurement system is in place representing both customer effectiveness and HP efficiency requirements, with control plans
• Lead root cause analysis for systemic process and operational issues as leadership and coordination is required
• Work as a member of the account management team to ensure outsourced partners achieve metric and process compliance
• Develop and maintain system/tool and process roadmaps; establish regular communication process for conveying roadmaps to project teams, stakeholders and sponsors
• Drive process and quality requirements and limitations into project teams
• In depth knowledge and experience in process engineering, quality improvement and project management (Six Sigma Black Belt, and PMP certifications preferred)
• Broad knowledge and understanding of customer support industry, future trends and customer experience surveys methods
• Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
• Excellent communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers
• Mastery in English and local language, French (both oral and written) is an asset
• Basic knowledge of the end-to-end process of sales operations

Project Manager Web Customer Support Resume Examples & Samples

• Utilizing market-research, and customer and stakeholder input, create a vision and strategy for new online customer-facing support and service features; or maintain and update the vision and strategy for existing features
• Identify potential customers and stakeholders, and gather and specify requirements for that feature(s)
• Working with financial resources, create a business case, identifying benefits and cost for developing that feature(s)
• Create and maintain a requirements backlog for a specific feature(s), working with the designated Product Owner to prioritize those requirements for design, development and implementation
• Work closely with the designated Product Owner and technical teams to articulate those requirements in a manner that will enable the technical teams to develop those. This is done in a highly dynamic, Agile-process environment
• Create acceptance criteria by which to measure and ensure that the end-result produced meets requirements
• Continually monitor that feature(s) in production, utilizing Analytics and Reporting resources, to ensure customer satisfaction and effectiveness are achieved. Initiate modification of that feature(s), as appropriate

Customer Support Engineers Resume Examples & Samples

• Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
• Minimum 2 years of related experience, interaction with customers is highly desirable
• Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
• Service excellence attitude

Soft Layer Linux Customer Support Resume Examples & Samples

• Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu
• Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
• Server Security – Ddos diagnostics and resolution, rkhunter, chkrootkit, iptables
• Network Storage – ISCSI, NAS, Remote backup
• Networking and Security – Cisco switches, routers and firewall management
• Advanced server troubleshooting experience – multiple years
• 1st, 2nd, and 3rd shift openings available
• 2+ to 5 Years
• Basic knowledge in Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu
• Basic knowledge in Network Storage – ISCSI, NAS, Remote backup
• Basic knowledge in Networking and Security – Cisco switches, routers and firewall management

Director, Customer Support Delivery Resume Examples & Samples

• A minimum of 7 to10 years of experience as a people manager is required
• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or equivalent related experience is required. A Master of Science Degree in Engineering, or an MBA is desirable
• Demonstrated ability to manage multiple, critical projects is required

Epg Customer Support Resume Examples & Samples

• Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality,
• Work on customer projects on-site or remotely to help region success
• Good knowledge in GPRS, WCDMA and EPC systems
• Good knowledge in Linux and Unix
• Good knowledge in EPC system architecture
• Good knowledge in routers and switches
• 1~2 years working experiences in router is preferred
• GPRS/EPC customer support experiences is preferred
• Manage Help Desk environment
• Asset management. Must keep meticulous track of inventory and related database. Ensures assets are registered in SCCM and all MACs are recorded
• Assists users with cell phone ordering as needed. On-line process
• Assist Network Mgr. as needed (some server/app admin, basic network connectivity and/or configuration)
• Answering Help Desk line (backup role)
• Assist in coordinating employee office moves
• Push sales for repetition
• Solve incidents and queries
• Build client loyalty
• Personalised customer service
• Management of client master on SAP
• Work with B2B and other tools
• Take care of the department's administrative tasks
• Exceptionally, attend trade fairs and conventions

Senior Leader, Customer Support Resume Examples & Samples

• Must have at least 10 years + of strategic and operational leadership experience in a customer service environment
• Excellent customer centric service philosophy and understanding of the challenges in providing a world class customer experience while controlling costs in a growth environment
• A successful track record in achieving and exceeding customer service goals in a high growth business

Senior Customer Support Consultant Resume Examples & Samples

• Register, reproduce and solve BWise software incidents
• Analyze the supplied information to provide a clear picture of the problem, error or bug involved
• Determine the probable cause of the bug, error or behavior
• Set up test surroundings to reproduce the problem
• Give feedback to the client
• Work closely together with the BWise R&D, Test and GPS departments
• Maintain FAQ documentation and Knowledge Base documents for customers
• Bachelor's degree or higher, preferably in Computer Science or a closely related field
• At least 2-5 years of 2nd and/or 3rd line support in Enterprise Software applications and complex software environments
• Experience with databases (Oracle, SQL Server), LDAP, network protocols
• Knowledge with Business Objects Enterprise has a strong preference
• Excellent skills in working with advanced Windows applications
• Excellent communication skills in English (written and verbal). Additional languages (Dutch, French, German, and Spanish) are an advantage
• Knowledge of Governance Risk and Compliance software or similar applications preferably in the financial market is a huge pre

Director, Customer Support Programs Resume Examples & Samples

• Experienced presenter
• Excellent planner
• Schedule driven
• Decision driver
• Collaborative spirit
• Great listener
• Business savvy
• Highly accountable
• Impact focused
• Globally aware
• 1-2 years of prior experience in a Customer Support role
• Professional and mature phone demeanor
• Proficient in Microsoft Office, particularly Excel
• Highly organized and with an acute attention to details

Accessories Customer Support Resume Examples & Samples

• Response to customer inquiries via phone and email
• Review customer emails for order change requests and update as necessary in Shopify
• Email customers whose orders contain backordered items and provide ETA. Follow up with tracking #s when parts are available and orders are fulfilled
• Cancel International orders and send apologetic note. Offer to help find the parts for the customer at their local service center. Look up inventory in WSO, email EU service centers, etc
• You must have a genuine passion for the Tesla brand and our products
• You must want to work in a fast-paced, entrepreneurial company
• ---------------

Customer Support Teammate Resume Examples & Samples

• Answer phone and email enquiries from eBay Top Traders
• Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
• Express a significant capacity to troubleshoot all products related to the eBay & PayPal platforms and clearly offer solutions or recommendations
• Own customer issues to the point of resolution, keeping Top Traders updated throughout
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Promote & encourage best practice on eBay
• Provide direction to Top Sellers on how to improve their business performance on eBay (on Shop Features, Seller Dashboard, DSR’s, Shipping, Policy, etc.)
• Be an advocate and ensure satisfaction of the Top Trader group
• Provide up-selling, cross-selling and account retention services as directed or needed
• Achieve Quality, Satisfaction & Metric driven Targets as set out by Supervisor
• Utilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
• Ensure you keep up-to-date with all relevant updates/new features by keeping up-to-date with outlook emails/team updates etc

Senior Engineer Customer Support Stage Resume Examples & Samples

• Handling of proactive support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) Coaching

Senior Customer Support Admin Digital Asset Mgmt Resume Examples & Samples

• 80% Perform customer support tasks for all asset types (images, layouts, videos, etc.), such as validating asset rights, in all Meredith repositories. Includes approving/facilitating approval of assets for resuse by third parties and deliving assets by predetermined methods and timelines
• 10% Perform system testing for problem resolution and/or enhancement purposes
• 5% Provide customer search support services, as required
• 5% Assist in maintaining operation's accounting procedures, including daily tracking of jobs, schedule adherence, and time spent per job/piece of work
• Participate in training or use other methods to stay up-to-date on DAM developments, such as industry trends and software and technology advancements
• Complete special tasks as requested

Sales & Customer Support Resume Examples & Samples

• Process and maintain orders in SAP and CRM
• Prepare orders, ensuring order details comply with the relevant quotation and are in line with cost policy, and agreed terms and conditions
• Communicate with customers to confirm orders and delivery dates, ensuring the efficient and effective progress of orders
• Build and strengthen proactive relationships with external sales colleagues, passing on market and customer information which can be used to help achieve additional sales, and working closely together to deliver a high quality service to our customers
• Adhere to all company policies and procedures (e.g. the Internal Sales quality assurance system, especially the contract review elements), to ensure customer satisfaction and to maximise sales
• Ad hoc duties as required by the Internal Sales Manager

Customer Support Liaison Resume Examples & Samples

• Field Service Operations
• Information Technology
• Procurement

Customer Support Live Chat Specialist Resume Examples & Samples

• Utilize multiple access channels, such as inbound/outbound phone, chat, co-browse, and email, to assist customers throughout all phases of the online account opening, maintenance and support process; may pre-fill account opening information on the customer’s behalf. Collaborate and consult with customers to ensure their initial and on-going experience with TCF is positive and generates a successful outcome
• Take ownership of customer concerns regarding new account opening, maintenance and support; strives to be the primary connection between the customer and our organization. Respond to customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Review account opening/change documentation for compliance, risk and completeness. Troubleshoot documentation/information issues and coordinates with various functional areas to resolve and move forward or decline
• Perform follow-up with new customers via outbound calling to ensure they are satisfied with their account and are aware of all value-add services
• Continually portray and project a positive and professional image of TCF. Consistently achieve the established standards of the position
• Maintain a thorough knowledge of TCF products and operational procedures. Keep informed of changes in policy, procedure, and products in order to provide accurate information to customers. Promote interest in TCF products and services
• Maintain a strong understanding of risk and compliance as it pertains to account opening, maintenance and support; adhere to all regulatory requirements
• College-level coursework
• Minimum 12 months experience in financial services industry in an operations role with customer facing service/sales responsibilities
• Excellent verbal and written communication skills, including proper business English usage
• Ability to adapt to a rapidly changing business and technological environment; must display aptitude for technical troubleshooting and be able to give clear verbal explanation
• Strong organization and multi-tasking skills
• Strong analytical, critical thinking and problem solving skills
• PC keyboarding and Internet experience required
• 24+ months prior operations or service/sales experience
• 12+ months prior experience communicating with customers via alternate channels
• Prior experience utilizing social media/online forums in a business setting
• Prior account opening experience

Customer Support Partner Resume Examples & Samples

• Database updates; relevant updates on a weekly basis to Area Managers, overall update on a monthly basis to the CIO and highlighting the high priority issues with an aim to close by the end of each month
• Highlighting and addressing deployed solution adoption gaps and usability concerns and reporting progress with figures
• Discussing product roadmaps and release notes with customers and arranging for relevant upgrades/releases & associated retraining/consulting/health checks etc
• Getting customer to proactively participate at all Sabre events and calls
• Proactively highlighting potential interface impacts and breakdown points during the delivery/testing stages
• Excellent communication skills in English, written and spoken
• Advanced problem resolution and service support skills
• Strong background in the airline industry, ideally with a vendor
• Strong project management experience
• Ability to deal with all levels of client management

F Customer Support Material Review Engineer Resume Examples & Samples

• Evaluate available Joint Technical Data (JTD) to determine if a part can be returned to service
• Communicate with appropriate Component Integrated Product Team (CIPT) and other functional organizations to determine limited actions, limit expansion, or repairs
• Communicate DMR dispositions to the HMC/CI (Central Inventory) through the internal data systems
• Support JTD impacts resulting from DMR dispositions incorporation
• Periodically review previously dispositioned hardware per latest JTD release
• Provide similar support for the F119 Heavy Maintenance Center DMR activities as required
• Protect company by ensuring compliance with government (ITAR) regulations
• Begin training to become an ACE (operating system) associate

F Customer Support Engineering Control Account Manager Resume Examples & Samples

• Environment, Health & Safety
• Research/Development

Senior Customer Support Resume Examples & Samples

• Collection of healthcare professional's profile information
• Create and edit profiles on internal system
• Generate contracts/agreements for services and sponsorships
• Review and validate all contracts/agreements for completeness and correctness
• Coordinate contract/agreement signatures for both the company and the client
• Review, validate, approve and submit for payment all client invoices and expenses
• Issue resolution and escalation as required across all processes
• University Degree on Accounting/Business, Travel/Tourism or equivalent
• Fluency in French is essential
• Minimum of 5 years' experience in Customer Facing roles
• Proven track record of Issue Resolution skills
• Experience in demonstrating leadership skills in team and project situations
• Must demonstrate strong telephone communication skills with ability to influence and negotiate
• Demonstrate strong interpersonal skills, written and oral communication skills
• Second fluent European language is an advantage
• Proficient with Microsoft Office software (Excel, Word, SAP, etc…)
• Ability to develop good relationships with various levels

Head of Customer Support Resume Examples & Samples

• Ensure service delivery execution
• Apply Service delivery strategy
• Create a productive work environment for individuals
• Drive Competence Management
• MSC, MBA or equivalent
• > 15 years working experience in an international Telco or IT environment of which 5 years in Ericsson or similar competitor
• 5 years of more in a Leadership position, ability to lead multi-cultural and cross functional teams, empowering and creating synergies
• > 5 years experience in a Customer Support leadership function
• Working experience in emerging markets mandatory, experience in Ghana preferred
• A leader who is versatile, has a bias for action, a strong team builder and who is used to work in a matrix environment, drives change, is transparent, firm and fair and highly collaborative
• Strong communicator and ability to motivate and engage to empower and develop culture, competence and skills

Customer Support Operation Manager With Languages Resume Examples & Samples

• Partner and manage the relationship between multiple groups including: Regional Sales Teams, Community, Customer Support, Marketing, Finance, Product Management and Engineering
• Oversee all aspects of people management within outsourced contact centers and Customer Support team including: recruitment, selection, training, performance management, coaching and motivation
• Responsible for maintaining daily communication and monitoring operational activity
• Recommend and implement short-term and long-term solutions that will improve overall customer experience and report, analyze and exceed customer satisfaction targets
• Analyze trends and drive improvements related to contact volume, schedule adherence, shrinkage and attrition
• Evaluate data and develop strategies and solutions to improve operational efficiency
• Lead and participate in cross-functional projects; provide direction, advice and feedback to people who are not direct reports
• Manage a team of technical Support Level 2 Leads
• Prior experience supporting a powerful brand known for their customer centric approach
• Fluent in English and at least one other of the following languages: French, German, Italian or Spanish
• Minimum of 2 years' experience managing contact center vendors in a B2C environment
• Strong communication and interpersonal skills and the ability to motivate and inspire large groups of people are a must
• Solid comprehension of statistics and ability to recognize patterns in data and provide recommendations based on those patterns
• Solid knowledge of Salesforce, Excel and Tableau or similar programs

Customer Support Graduates Resume Examples & Samples

• Computer Science
• Software Engineering
• Business or a related discipline
• Excellent customer service skills (previous experience in this area would be an advantage)
• Strong organisational skills
• Highly motivated with a good work ethic

HRG, Customer Support Resume Examples & Samples

• Providing strategic and tactical HR support to the legal leadership team and employees
• Working closely with core staffing to drive talent sourcing in the ITC function. This includes creating a robust talent acquisition strategy and sourcing plan that meets the commitment to grow the organization. Partner with the ITC functional and core businesses to deliver talent and fill open positions
• Create and drive programs to increase employee engagement and retention
• Lead and facilitate change initiatives through the use of HR consultation skills. Advise and counsel managers on a variety of topics to optimize employee engagement, team development and organizational effectiveness
• Counsel Managers and employees on HR procedures, performance, career planning and other employee relation issues
• Responsible for the effective execution of HR processes, including talent acquisition and development, Leadership Development Review (LDR), Performance Management (PFT), diversity, compensation programs, etc
• Participate in cross functional teams such as the ITC PMT and the UTC ITC HR team

Associate Director of Customer Support Resume Examples & Samples

• Oversee the contact center front line employees supporting Domestic Customer Service, direct marketing Ecommerce, Email case management Tier 1 Technical Support and research and resolution teams to ensure (Key Performance Indicators) are tracked and trends are reported within established time-frames
• Responsible for creating the strategic training and development plan to ensure effectiveness of training programs and supporting initiatives of knowledge management tools and analytics
• Manage Talent Development and Talent Management of staff
• Oversee budget expenditures on major purchases up to 10K related to investments for Customer Service and maintain asset management
• Work closely with the business units to provide input from the Voice of the Customer regarding content and platforms
• Bachelor Degree or equivalent experience required; Master's Degree preferred
• 10 years of contact center experience preferably B2B and B2C
• Prior experience with managing technical help desk support
• Prior experience with on-line procurement systems
• Prior experience with Process Re-engineering, Lean, and Six Sigma
• Extensive knowledge of Microsoft Office suite and creating and delivery of presentations
• Proven performance management, coaching and counseling skills
• Customer Relationship Management/ERP experience ; SFDC preferred, call routing and IVR
• Self-service channel management experience including Live CHAT and SFDC Knowledge preferred
• Supply chain experience is preferred

Customer Support Senior Manager Resume Examples & Samples

• 10 years supporting social service programs
• Minimum 5 years in customer support and call center, preferably in a public health, family support, and/or government services
• Minimum 5 years in project management for government projects
• Experience in child support enforcement, family support services, child welfare
• Experience as or working with case workers
• Experience with customer service center procedures and technologies, to include customer relationship management systems; quality control in a customer service center environment, and reporting procedures
• Experience presenting achievements and serving as company liaison with government executives
• Experience managing teams with significant budget and P/L responsibilities
• Experience managing multi-lingual staff

Director Enterprise Customer Support Resume Examples & Samples

• Direct managers and supervisors to ensure incidents maintain a certain level of quality, response timeliness is maintained, SLAs/OLA's are being met, and escalation procedures to be within our established guidelines
• Ensure user feedback and experiences are included in strategic decisions made within and IT and RH lines of business in regards to technology and process
• Support all customer impacting initiatives throughout the enterprise
• Ability to assign, monitor, and report on projects assigned to team members
• Bring major issues to the attention of Robert Half Leadership
• Drive the development business case creations for enhancement investments that will improve the overall experience associated with our tech support services
• Provide oversight and risk mitigation guidance for all ECS projects
• Deliver against an investment strategy
• Oversight of all ECS projects
• Able to determine appropriate priority of reported issues through questioning and documented process
• Ensure that all front line support incidents and requests from customers are addressed within agreed SLA
• Review analytics and metrics to assist in defining Trends, Key Risk and Key Performance Indicators in efforts to identify and proactively address problems
• Ensure proper documentation of all support incidents into our support team Incident Tracking Database
• Work on complex issues where analysis of service quality is reviewed and used to enhance the tech support service model
• Participate in the development of methodologies, techniques, and evaluation criteria for projects, programs, and people based enhancements
• Proactively adapt to changing situations
• Look for areas to improve and is proactive in researching best method to improve on needed areas
• Proactively engage others for suggestions for improvement
• Open to customer (both business and IT) feedback and actively engage leadership for issues and resolution suggestions in order to develop business case for investments in ECS
• Direct and control activities of the Enterprise Customer Support department, inclusive of managers and supervisors. In addition to performing routine monitoring for any needed process training or coaching. Duties include
• Write and deliver performance reviews
• Build, gauge, and maintain an effective team
• Coaching, development and performance management of staff
• Recommend rewards and discipline for staff
• Recommend hiring and firing of staff
• Bachelor's or equivalent experience
• 8 - 10+ years of experience in the information technology industry with a minimum of 5 years in technical support management, including people management
• Enterprise wide call-center technology and or process certification a plus
• Experience with support matrix for help desk, deskside, network and system monitoring, and executive support
• Background in the development and management of remote support groups, international support groups, and 24x7 support operations
• Expertise in developing metrics to measure the effectiveness of technical support within the organization
• Strong interpersonal, and communication skills with proven ability to communicate at an executive and business user level
• Excellent organizational and planning skills
• Must be a high-energy manager able to delegate and mentor effectively, and roll up their sleeves as needed to achieve results and/or demonstrate effective behavior
• Solid experience in working with and managing large-scale vendors
• Detailed knowledge of this service area allows for innovative concepts and promoting of new ideas

Customer Support Finance, Specialist FP&A Resume Examples & Samples

• Partner with Customer Support (CS) leadership to formulate and implement appropriate management reporting metrics/tools and coordinate FP&A activities across the diverse portfolio of aftermarket activities
• Track, report, and present performance against key metrics to CS leadership and DSS/CSS P&Ls. Accurately represent performance and variance analysis, including risks & opportunities, in the monthly forecast and annual plan inputs
• Provide primary financial support to the Training & Supportability organization within the CS pillar
• Lead various ACE initiatives to improve processes and work with the team to create/update standard work to increase efficiency, accuracy and timeliness of CS Finance deliverables
• Liaise with off-site locations (DERCO and Helitech) to ensure alignment with planning and forecasting

Mgr Customer Support CEC Resume Examples & Samples

• · Escalations from all executive and internal Sony contacts (top down) as well as escalations from the frontline and our social media touch points (bottom up)
• · Ensure that customers are handled in a timely, professional manner with the company’s and the customer’s best interests at stake
• · Oversee management of the Sony social media function, primarily the Sony Community and Facebook
• · Manage escalations that arise from social media
• · Oversee day-to-operations of frontline contacts via social media software and direct mining of key social sites by a team of 3rd party agents
• · Resolve escalated customer issues and potentially negative issues that flare up on social media
• · Determine when and what issues should be communicated to all levels of Sony management
• · Provide analysis and feedback on how to prevent or mitigate escalations and negative incidents on social media in the future
• · Monitor a high volume of product ratings and reviews to identify trends and report on what our customers are saying
• · Summarize and communicate customer insights to product development teams and senior management

Customer Support Triage Analyst Resume Examples & Samples

• Receive and distribute correspondence received within the department via fax, emails, and USPS mail
• Receive and handle incoming calls when needed
• Review, log and assign correspondence to the Case Managers within the department as well as identify all the concerns of the customer
• Determine the risk of the correspondence received
• Ensure timely acknowledgment of the correspondence received in accordance to Bayview’s Policies and Procedures
• Special projects as assigned by Supervisor or Manager
• Exceptional time management and organizational skills
• Able to multi-task and manage multiple projects simultaneously
• Must be a self-starter with the ability to work well under pressure
• Attentive to detail and thorough with strong analytical skills

Supervisor, Customer Support Resume Examples & Samples

• Supervise the day-to-day activities of 10-15 direct reports within the Customer Service Center; may perform the work of subordinates
• Instill a customer service culture that drives a high level of both employee and customer SAT
• Ensure appropriate staffing levels and manage schedules to ensure optimal coverage
• Act as point of escalation. Interface directly with both customers and internal departments to advocate on behalf of customer needs
• Deliver effective key management reports and project updates and progress reports for ACTIVE management
• Understand the drivers of key metrics and proactively manage performance
• Provide continuous feedback through coaching/mentoring to increase employee skill sets
• Identify and develop leaders and stars within the team
• Develop comprehensive training plans

Supervisor Customer Support Resume Examples & Samples

• Responsible for the continued adherence to Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) defined by the contractual requirements for each product and contract within the offering
• Detailed understanding of the commercial breakdown of the offering, understanding what CSC are contractually obliged to do and what can and should be charged for based on the Client’s contract with CSC
• Takes ownership for the continued maintenance of the Customer Product Master for the Products in your Offering
• Point of escalation for Incidents, Problems, Service Requests and Major Incident Management (MIM)
• Responsible for leading multi-disciplined teams on the resolution of Incidents, Problems & Service Requests where necessary
• Timely recording, mitigation, management and where required escalation of any offering risks or issues impacting live service to the HE Offering Delivery Lead so resolution can be implemented limiting impact on Cost, Schedule & Quality
• Consistently using and ensuring adherence to CSC, Account, HE and Service Management process and procedures
• Responsible for ensuring accurate and consistent time recording
• Ensuring that team members can support all products within the offering and that any resource/capacity issues based on call volumes are reported on and escalated to the HE Offering Delivery Lead
• Ensuring that the Content Management process is followed and that Problems and Changes are actively scoped and delivered in scheduled software releases. Working closely with the account Content Manager and Product Leads
• Ensuring the established process for Emergency and Unscheduled releases is adhered to and where appropriate within your offering ensure that software releases are actively deployed to Customers

Professional Customer Support Resume Examples & Samples

• Ensure that customer raised issues are diagnosed and resolved within contractual/agreed timeframes and to current best practice standards
• Performs investigations in accordance with the quality procedures
• Participates in and supports processes of Incident, Problem and Change Management
• Participation in the 24X7 call out rota
• Technical review of new scripts and changes
• Maintain & manage the BAU scripts
• Technical Support for 1st of types/ upgrades/ new major deployments
• Create and maintain support documentation for Pathology applications
• Knowledge of MUMPS programming language and InterSystems Cache would be an advantage
• Knowledge of HL7 Messaging structure
• Ability to write SQL queries and statements as necessary as part of the day-to-day support activities
• Knowledge of Oracle and SQL Server databases would be advantageous
• Knowledge of scripting Visual Basic
• Demonstrate flexibility in response to ad hoc changes in workload demands or location
• Strong collaborative approach to work
• Previous customer facing experience
• Possess an understanding and practical knowledge of the installation and subsequent support of complex IT solutions
• Proficient in Microsoft Office MS Word and Excel
• It is anticipated that the Customer Support – Pathology role holder will be educated to college or degree standard or equivalent level but this is not essential as emphasis is placed on relevant experience
• Ideally has demonstrable and proven experience of working within a highly pressurised support environment delivering Customer IT services
• Practical experience of implementing change is advantageous. It would be desirable for this to be in the context of ITIL
• Experience of the Healthcare solutions used within the UK market is desirable
• The Consultant will be a person of integrity who takes responsibility and exhibits ownership for actions, project and systems
• Able to be flexible and to adapt to, and initiate change they will be constantly seeking opportunities for continual improvement. In managing change takes the initiative, acts with confidence, is capable of working with minimal direction
• Works productively in a high pressure environment
• Relates well to people at all levels. Establishes good relationships with customers and staff that reflect CSC core values and acknowledges the contribution made by individuals
• Displays appropriate standards of behaviour. Listens, consults others and communicates proactively
• Has a ‘hands on’ approach and a ‘will do’ attitude
• Escalates to management when appropriate
• Speaks, writes and presents clearly, fluently and succinctly avoiding the unnecessary use of jargon. Expresses opinions, information and key points of an argument clearly and logically
• Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Seeks the root cause, promoting a problems solving mentality within the team
• Keeps an open mind. Demonstrates a rapid understanding of newly presented information identifying critical issues with ease and clarifies understanding within the team
• Shows some financial awareness and understands the concepts of profit, loss and added value
• Willingness to travel to Customer Sites
• Regularly available to work outside normal office hours and at weekends
• Complies with and enforces policies, procedures and the legal obligations and safety requirements of the organisation
• Generates enthusiasm and interaction among team members and with customers. Adapts interpersonal style to suit different people or situations, maintains a positive outlook at work and arrives punctually for work and meetings

Representative, Customer Support Resume Examples & Samples

• Input orders for high volume accounts in an efficient and timely manner. Provides order fulfillment for low volume accounts
• This includes processing orders, providing on-going customer support , and resolving problems
• Maintains effective communication to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billing and shipments
• Duties could include some level of technical support for ecommerce and/or customer website maintenance
• Assists Team Lead with daily activities and special projects as needed. Processes and maintains EDI data and orders
• This involves keeping cross reference tables up to date so order will process when received and resolving problems as needed to ensure orders that are received via EDI are processed in a timely manner
• Keys purchase orders
• Good communication skills (written, oral)
• Basic computer skills with knowledge of Excel and Internet
• Ability to follow through until task completion
• Good organizational skills with the ability to multitask
• Positive attitude and ability to work well with others

IT Customer Support Resume Examples & Samples

• Providing the highest standard of customer service to new customers and guiding them through the integration process
• Poviding customers with expert advice
• Manage inbound support queries via telephone & email for both new & existing customers
• Solve any technical issues arrising
• Document details & accounts using internal systems
• A degree in an IT-related discipline
• Knowledge of programming languages such as Perl, ASP/VB, PHP and Java
• Knowledge of Operating Systems such as Windows NT/2000, Linux, etc
• Strong Spanish & English Skills
• Provide Level 2 and 3 support through assessing and assigning Help Desk request via telephone and email, ensuring that all trouble tickets are handled in a controller manner while interfacing with the user community
• Identifies trends and recommends system improvements, while working with Technology engineers on best practice
• Act as an escalation point for the Customer Support and Help Desk team
• Participate in multiple simultaneous IT projects and assist staff in obtaining technical alternatives and setting targets for generating deliverables
• Participate in managing AEG workstation standards, images, packages and associated technology
• Participate in account management using MS Active Directory and Exchange
• Provide excellent customer service via telephone and in person
• Demonstrate excellent verbal and written communication skills
• Excellent interpersonal skills for interaction with internal and external staff
• Participate with other task, assignments or projects
• Additional duties as assigned by manager or manager’s designee
• High level of knowledge of Windows 7 and MS Office suite, with a strong focus on Outlook
• Strong working experience with troubleshooting basic TCP/IP issues, packet captures and traces
• Experience supporting Anti-Spam solution. Symantec Spam Manager or Message Labs is a plus
• Ability to work effectively in a team setting as well as independently with minimal error and guidance
• Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project,
• Ability to lift and carry computer equipment
• Ability to develop and maintain positive working relationships
• Knowledge of PowerShell and other automation frameworks
• Stays abreast of current equipment, services, supplies, hardware and/or software in order to make recommendation on software/hardware upgrades and/or enhancements
• Ability to work independently, as well as in a team environment
• Minimum of 3-5 years of experience with a help desk ticketing software (ex: Altiris)
• Minimum of 5-7 years of experience in technical position with primary responsibilities in user support in a Microsoft environment, which includes Windows XP / 7 and Office 2003/2010/2013; O365 is a plus
• Minimum of 3-5 years of experience managing Active Directory objects within Windows 2003/2008/2012 server
• Minimum of 5-7 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS

German Customer Support Resume Examples & Samples

• Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practice
• Work with local, regional and global cross-functional teams to share, establish and improve best practices and procedures
• Educate customers on client's advertising processes, tools and products
• Manage customer web pages in term of educating the clients on advertising issues, answering their queries and adhering to compliance and product related issues

Director of Sales & Customer Support Resume Examples & Samples

• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results
• Supports the implementation of company programs, procedures, methods and practices to promote REI key messages
• Challenges and inspires employees to achieve business results
• Ensures employees adhere to legal and operational compliance requirements
• Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions
• Conducts and ensures the completion of performance reviews
• Provides coaching, direction and leadership support to employees in order to achieve department, company and customer results
• Establishes and maintains visibility within the department
• Monitors operational statistics, reports trends, variances and issues, and takes appropriate action
• Develops business plans and executes strategies to achieve REI’s sales, service, and profitability plans across the digital and physical experience
• Champions the REI vision to be a leading omni-channel retailer by championing the Voice of the Customer that informs and influences across organizational functions
• Develops operational and systems strategies to support delivering the best customer experience in the most cost effective manner for our members
• Partners across Retail, IT, Marketing do integrate and implement programs and systems for member value
• Implements and utilizes best practices and LEAN Six Sigma to optimize processes and reduce inefficiency
• Recruits, selects, trains, and develops top talent for the organization
• Develops industry expertise by understanding trends and developing strategies to improve contact center and multi-channel operations
• Committed to delivering the highest possible customer service across all channels
• Understanding and utilization of Social Media platforms to drive overall engagement with REI
• Demonstrates passion and commitment to the outdoors and extending REI’s knowledge and expertise to inspire our employees and customers
• Analyzes and synthesizes reporting and metrics to effectively guide operations and communicate with executives

Customer Support Co-ordinator Resume Examples & Samples

• Generate detailed quotations by complying with cost policies and terms and conditions and by applying discount based on agreement with external engineer and management
• Organise the A&Q email inbox by monitoring and distributing emails to the correct Applications Engineer to assist in minimising the backlog of quotations and keep within agreed timescales
• Process Sales Engineer and customer enquiries through email and telephone by creating quotations, sending documents and responding to sales related enquiries with advice and guidance provided from the Application engineers
• Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information in order to increase company's sales figures and penetrate the pipeline
• Maintain and exceed customers' expectations with a high quality response to all customer enquiries; finding solutions, delivering detailed and accurate quotations, including equipment selection and availability
• Proactively build and strengthen relationships with External Sales colleagues working closely together to deliver a high quality services to our customers
• Regularly review the systems within area of responsibility to identify opportunities to make improvements
• Ad hoc duties as required by the Application Support Team Leader
• Good level of education required, minimum GCSE Grade C in English and Maths
• Prior experience in a technology focused company would be advantageous
• Familiarity of the air conditioning market, construction or a technical business would be advantageous
• Good clerical and numeracy skills
• Computer Literacy and IT skills - especially in MS Office packages and ability to learn computer software such as SAP/CRM
• Ability to work under pressure and maintain accuracy
• Flexible, outgoing and confident individual who is able to work in a busy environment
• Good communicator who possesses strong customer services skills through face to face and telephone contact
• Customer focussed with a proactive can-do attitude who can prioritise to meet tight deadlines
• Ability to build and maintain relationships, both internally and externally
• Familiarity with Turret phones or other large multi-line phone system
• Ability to handle several calls at once and take concise and accurate messages
• 3+ years of prior experience in customer service
• Specific knowledge of financial regulations or investment products
• Comfortable working in a fast-paced environment
• Familiarity with Microsoft Office programs

F & PWC Customer Support Engineering Product Line Manager Resume Examples & Samples

• Lead team that provides technical support for the F117 and PW4062C fleet
• Represent Customer Support on USAF Safety Investigation Boards (SIBs)
• Driving timely and effective root cause investigations and corrective action implementation
• Manage Safety issue corrective action implementation
• Lead effort of Maintenance Awareness Briefings for worldwide customers
• Lead the Propulsion User’s Conference and Propulsion Technical Meeting for Boeing/USAF
• Provide technical support and issue resolution for Depot activities
• Develop technical and program proficiencies for F117 and PW4062C team
• Lead the F117 and PW4062C Safety & Reliability program for Customer Support deliverables
• Represent Customer Support at Boeing and Customer technical and program meetings
• Drive the development and integration of Customer Support Engineering processes/value streams
• Maintain flight test and EIS readiness for Tanker (PW4062-C)
• Provide functional and strategic leadership at program meetings
• Lead the transition and execution of F117 Engine Sustainment Support contract

Senior Analyst, Customer Support Resume Examples & Samples

• Respond to and resolve escalated customer support requests via email, chat and phone. Escalate to management as needed
• Review customer data, CSAT scores and trends to help identify and improve troubleshooting steps. Monitor and track resolution of customer problems and issues. Work closely with product engineers and stakeholders to provide proactive recommendations on how to improve first contact resolution in efforts to reduce customer contacts
• Serve as a Customer Service Subject Matter Expert (SME) and provide refresher training and mentoring to Tier 1 agents as needed. Create and keep current policies and procedures. Perform ongoing review of customer facing FAQ’s and Agent prepared responses and update where necessary
• Notify and train team members when policies and procedures are updated

Buss SA M-commerce SW Operations Customer Support Resume Examples & Samples

• Provide support in technical query and trouble shooting problems reported by customers
• Register trouble report towards R&D
• Take emergency duty and support on critical cases
• Summarize the problems founded and provide preventive action proposals
• Collect feedback from customer side and submit to R&D Program to continue improving product
• Continuously update knowledge base
• Participate in customer project activities such as FFI, FNI and FOA activities
• Close collaboration with R&D and participate in knowledge transfer activities, typically LSV and test
• Excellent technical M-Commerce Product Portfolio knowledge or from similar areas
• TR handling and Requirement Management Knowledge
• High degree of Customer and Business Understanding
• Initiating and Driving Action
• Collaborative, Relating & Networking
• Product Development Knowledge
• Delivering Results and Meeting Customer Expectations
• Good Communication and Presentation Skills in English
• University degree BSC, MSC or equivalent
• J2W:MON2:SE

Customer Support Business Analysts Resume Examples & Samples

• Performs contract analysis, quality controls of contracts, manual billing, invoicing, and validates accuracy of billing calculations performed by the system
• Create new accounts, order placement and product advocacy
• Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues via phone or e-mail
• Builds strong relationships with customers
• Effective communication
• Analytical skills
• Interpersonal abilities
• Ability to multitask and work under pressure
• Excellent follow up ability
• Adaptability and flexibility
• Learning aptitude
• Customer Issue handling
• Knowledge Management Tool (KCS) Coaching
• Position Qualifications
• Understanding of Customer Service Request (CSR) / TR / Metis / EKB
• Understanding of CSR escalation to next support level
• Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
• Working knowledge of various OSS-RC and ENIQ knowledge applications
• Knowledge of EU installation and small upgrades within OSS-RC and ENIQ Tracks
• Efficient in troubleshooting FM, PM, CM, PLT technical areas of OSS-RC
• Fair knowledge of ENIQ Events
• Basic knowledge of XMATE, OSS Navigator & Optimi
• Independent in handling / troubleshooting all OSS and ENIQ CSRs
• Very good understanding of OSS X86 Blade solutions
• Able to check various upgrade paths and prerequisite of upgrades
• Extremely good knowledge of Solaris and Linux OS
• Extremely good knowledge of VxVM, VCS and Netbackup
• Knowledge of SAN fundamentals
• Knowledge of IP Fundamentals
• Good knowledge of Symetac SFS
• Scripting knowledge e.g. Shell, Perl or Java
• Good in CRM
• Fluency in English Speak
• Knowledge of French, German or Spanish will be added advantage
• Handle all severity CSRs (emergency, high, medium, low)
• Escalate the CSRs to Tier2 within defined timelines in case not able to fix it
• Ensure CSR escalation to Tier-2 should not exceed beyond 20%
• Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
• Attend various customer meetings
• Automate the day to day work as much as possible
• Call Center Management Experience
• Life Insurance experience
• Employee coaching and training (Developing Direct Reports/Others Experience,Coaching and Mentoring Experience, Motivating Others Experience)
• QA experience
• At least 5 years IT experience gained in a large multiple outlet organisations
• Strong experience in managing Desktop (2nd-3rd line) / IT Support teams
• The successful incumbent should ideally have held at least one similar position in a large, time-sensitive environment such as retail, supply chain or within a service provider, and be able to demonstrate a successful track record in IT Service Delivery preferably in a North American or Global culture

Customer Support Intern Resume Examples & Samples

• Answering phone calls from students and parents looking to add funds or ask questions about their transactions
• Organize the office by filing and straightening up general work centers like the mailroom, conference room, etc
• Database cleanup to update any outdated client information
• Mailing of brochures and statements using our Folding/Inserting machine as well as our Mailing meter
• Reporting and data management for clients
• Knowledgeable in Excel
• Demonstrated strength in analytical and problem solving skills
• Ability and willingness to learn quickly
• Ability to work independently, exercise discretion, and multi-task in a highly dynamic environment
• Background in content/knowledge management, digital asset management, as well as with education related technologies
• Team leadership - responsible for the Client Support Team in Japan as well as having responsibilities regionally
• Work closely with clients across the Financial Services industry, analyzing issues across all the different product lines and making resolutions to ensure the organization gives the best possible service to our growing customer base
• Analyse technical, functionality and pricing queries and come up with timely solutions
• Manganese and lead the team, completing training and providing them with realistic targets to ensure success
• Work closely with senior management to ensure problems are escalated and the company's products and services match closely with the needs of the market
• Come up with innovative solutions to how the team will continually improve levels of service and efficiency
• Good understanding of financial markets and experience working with financial services clients
• Knowledge of financial services technology
• Experience using CRM systems
• Experience managing projects

Associate Analyst Customer Support Resume Examples & Samples

• Provide first level support for all application software located at the facility
• Responsible for the roll-out of new hardware and software
• Provides technical software and hardware direction, support and training on hardware and software use in response to client requests
• Provides primary support for all applications in their location(s). Understands the business processes associated with the application and knows what IT or business associate can help resolve the problem
• Keeps management informed of unresolved issues or problems that may need special handling
• Follows departmental procedures and assists in recommending new procedures for improving work flow
• Adheres to applications security procedures and Sarbanes-Oxley requirements
• Demonstrates a good understanding of software installation and configurations
• Demonstrates an intermediate knowledge of the business processes at the location(s) supported
• Demonstrates ability to provide excellent customer service and to form strong working partnerships within IT and within the business community

Global Customer Support Resume Examples & Samples

• Consolidation of fleet operational data and structure
• Operational data analytics, reporting, and presentation
• System maintenance, enhancements and training to user base
• Establishment of fleet reliability dashboard, metrics and reporting tools (e.g. Spotfire)
• Communication with Field Reps on a regular basis to ensure process, system and data requirements and issues are addressed in a timely manner
• Defining project plans and working to agreed upon milestone dates
• Providing project status to both supervision and internal customers
• Responding in a timely and professional manner will all internal / external customers
• Balancing internal customer needs with adding value to the business
• Documenting FOA processes to ACE Gold standards and actively managing. Collect and report feedback (MFA) and quality (QCPC) data and be the focal for identifying issues and driving to closure

Customer Support On-boarding Representaive Pwd-trusteer Resume Examples & Samples

• Multitasking, productive and sedulous
• Basic technical skills
• Experience working with customers via emails/calls/web-based presentations – an advantage
• Lead eCommerce portal projects and continuous improvement initiatives
• Coordinate with the business and IT to support customers with eCommerce applications (eSpares, eTooling, eInvoicing and Shopping Carts)
• Execute customer support strategies for the current and future eCommerce enhancements
• Align with IT and business on new ecommerce application design and upgrades
• Benchmark and collaborate with IT on ‘next decade’ customer portal solutions
• Build IBM Web Sphere competency within Online Services group
• Manage multiple portal projects, ensure on time delivery, acceptance testing, training and deployment
• Establish sustainable level 2 support for eCommerce applications
• Interact with internal and external customers to troubleshoot issues
• Customize existing applications and maintain valid documents on eSpares
• Support customers with access, registration and general usage of online services customer portal
• Ownership of the company setup, portal uploads, landing pages and analytics on the portal
• Responsible for eCommerce governance
• Utilize ACE tools to identify trends in order to find root cause and implement corrective actions

Customer Support Assistant Resume Examples & Samples

• Receive customer purchase order information and enter requests into SAP in accordance with operational procedures and service level agreements
• Process order related data from customer and AMD requests efficiently and accurately into various systems
• Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
• Communicate complete order entry and returns procedures and requirements to a customer
• Create Distributor Price Agreements (DPA) to enable end customer pricing and resales
• Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
• Create and refresh basic reports and forward to required individuals and teams
• Assist in creating and supporting customer interaction with automated portals
• Adhering to and enforcing operational procedures
• Administers global processes and reports
• Responsible for supporting strategic and complex customers
• Education: Secondary school graduate or equivalent; 1-2 years of related experience preferred
• Ability to work within a diverse global team with members that will have varying job functions and communicate among teams
• Basic computer skills (Microsoft Office) required
• Knowledge of order management systems (SAP) preferred
• Ability to manage several unique customers with specific service requirements
• Organizational skills and experience administrating multi-step processes

WDG Finance Manager Windows Customer Support Analytics Resume Examples & Samples

• Create & maintain the Windows financial modeling for Windows customer support investments; including cost efficiency, framing the financial impact of OS updates, and cost per user framework
• Partner with Windows Marketing, Microsoft Customer Support, and Windows MAD finance to drive an accurate long-range forecast model & driving efficiencies thru the process
• Support the Universal Store Membership team and model the impact of investments towards incident deflection & external resource efficiencies
• Contribute performance insights to monthly close and quarterly forecast cycles to drive management accountability on cost efficiencies
• Ensure financial processes are executed in conformity with policies (MAP/GAAP) and compliance with MS Policy and SOX
• Bachelor degree in accounting, finance, or related field
• 5+ years of proven experience in financial planning, analysis, controllership or business analysis. MBA/CPA preferred
• Ability to work collaboratively cross many teams, with strong leadership and business partnership capabilities
• Ambitious, self-starter with the ability to independently manage priorities and projects
• Strong intellectual horsepower to take on challenging complex problems and passion for process improvement
• Advanced user of Excel

Service Desk / Customer Support Resume Examples & Samples

• Interfaces with end users to resolve basic problems concerning system functions reported through a problem ticket. Reviews information provided and diagnoses issue based on established, routine procedures and scripts. Resolves problems by following basic scripts
• Experience working with company products and operating systems
• Experience working with solving computer-related technical problems
• Basic interpersonal skills to interact with clients and team members
• Basic analytical and problem solving skills
• Performs systems modeling, simulation and analysis to provide appropriate software solutions
• Designs and develops compilers, assemblers, utility programs and operating systems to meet client business needs
• Provides input for documentation of new or existing programs to ensure information accessibility, as required
• Participates in designing, developing, troubleshooting and analyzing software programs that operate with hardware systems
• Assists in customizing purchased applications and assists in maintaining program libraries and manuals based on research and customer needs
• Provides feedback and reports to management on the status and availability of software and hardware to ensure proper functioning
• Works with customer(s) to provide hands-on first level support
• Bachelor's degree in computer science, management information systems, or related field preferred
• Zero or more years of experience in software engineering or operating systems programming
• Experience working with design and coding languages
• Experience working with software design principles
• Experience working with computer hardware
• Analytical and problem solving skills for design, creation and testing of software
• Communication skills to interact with team members and support personnel

Ah-phone & Chat Agent Customer Support Resume Examples & Samples

• Ability to work between the hours of 7 AM – Midnight, Monday through Sunday
• 2 years experience in a Customer Service role
• Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift)
• Exceptional written communication skills
• Demonstrate strong conversational skills
• Ability to work independently yet is a team player
• Meet monthly key support center performance goals for customer satisfaction, quality, productivity and key performance metrics
• Ensure that customers’ questions and problems are resolved properly and quickly
• Drive business initiatives to improve customer experience (Process and business reengineering)
• Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization
• Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable
• Good communications and interpersonal skills
• Focus efforts to meet or exceed defined performance criteria
• Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
• Work with other departments (Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information in the database
• Knowledge of Salesforce, database concepts and terminology, Internet software
• Previous testing or data validation experience is desirable

Inbound Banking Customer Support Resume Examples & Samples

• Desire to provide exemplary customer service
• Working knowledge of MS Windows or MAC and Internet browser usage
• Provides extraordinary service
• Pre-employment background, credit, and drug screen are required

z International Customer Support Resume Examples & Samples

• Provide excellent customer service
• Ensures adherance to schedule and availability for customers
• Continually improve processes to enable business to deliver faster and improve customer service proposition
• Ensure no losses due to poor governance

French Banking Customer Support Dublin Centre Resume Examples & Samples

• Before you start, you will be fully trained for the role on banking, customer service and communication techniques
• Dealing with business clients in relation to banking products, registering new customers, completing and checking on compliance requirements
• Working in an international and dynamic team with excellent working atmosphere
• Complete fluently in French and English in speaking and writing
• Previous customer service or call centre or technical support experience
• Previous experience in banking or financial service company
• Professional manner
• Interested in working for international financial services organization
• Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed
• Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution
• Four or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Verifies appropriate work authorization has been obtained by the client and company. Ensures compliance to established standard procedures throughout the project life cycle
• Monitors and analyzes, on a proactive basis, moderately complex queue data to ensure achievement of contract and internal service level agreements and project commitments. Offers options and advice to project managers to resolve issues
• Verifies that required closedown activities are completed before closing service requests. Identifies, communicates and escalates issues when necessary
• Assists in coordinating the implementation of workflow management processes at new accounts
• Four or more years of work flow or industrial engineering experience
• Experience working with project management methodology including work authorization, project planning, control, and assurance methodologies
• Experience working with a defined internal company process framework as well as client business practices, policies and procedures
• Experience working with project management software, as well as email, word processing, database, presentation and spreadsheet software (macro coding, pivot tables, and charting functions)
• Willingness to travel
• The Customer Support Assistant is the primary point of contact for GE Aviation Hungary customers, including GE facilities and external partners issues relating to total order management including cash collection activities. Follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning
• Understand all Customer Special Requirements, communicate to those to multiple levels and follow up with those responsible for all accurate and complete fulfillment
• Responsible for customer contract flowdown & maintenance in every aspect (pricing, contract terms, contact details, quality requirements, documentation requirements, etc.)
• Contribution to the annual sales forecast
• Past due control
• College or university degree or equivalent experience
• Significant work experience in a customer facing role or a multi-cultural environment
• Good communication skills at multiple levels, open minded towards different cultures
• Ability to perform in a team environment & ability to prioritize between important / urgent
• Fluency in English and Hungarian
• Integrated Management System knowledge (SAP preferred)
• Work experience in a in a global customer service position

Senior Analyst, Sales & Customer Support Resume Examples & Samples

• Compiles and analyzes business data and metrics using MS Access, MS Excel and SQL tools
• Develops and/or refines data collection and analysis tools to challenge the status quo, measure and manage processes or business metrics
• Delivers verbal and written reports of projects or managed business processes using MS PowerPoint and MS Word to document and present the work content
• Aggregates and analyzes data from multiple systems to solve complex problems and identify process improvement opportunities
• Designs and develops standard reports for key performance metrics and analysis
• Utilizes IVR data and call disposition codes to identify issues/opportunities, complete root cause analysis and communicate recommendations to leadership team and cross-functional business teams
• Develops and facilitates the creation of RFP projects and process
• Delivers input for new systems or process requirements
• Monitors costs or service level agreements with internal and/or external clients
• Negotiates contracts and service level agreements
• Schedules and Manages Vendor Account Management activities at least once per quarter
• Develops and makes changes to strategy or process based upon data analysis and/or process testing
• Assists in the development of new business strategies
• Identifies and leads future strategic projects
• Manages medium to large projects of a more complex nature; often in concert with Manager
• Creates communication pieces to educate and engage partners in project, process or change management efforts
• Assists junior team members with aspects of their work
• Leads moderately complex aspects of a project and supports managers in leading more strategic efforts
• Works independently to solve problems without assistance

IT Business Analyst, Customer Support Resume Examples & Samples

• Familiarity with SaaS solution
• Demonstrate strong communication and negotiation skills
• Knowledge and Skills Required

Customer Support Leader Resume Examples & Samples

• Develop strategic deployment projects in driving improvements to customer service
• Develop key relationships with senior leaders and cross functional teams to influence and drive cultural changes
• Lead, coach and train an efficient and effective customer care organisation/team
• Establish and monitor key metrics to deliver objectives and enhanced customer experience
• Manage global order management and product fulfillment process
• Drive supply resolutions with Integrated Supply Chain to ensure customer order fulfillment targets met
• Sponsor key team members to deliver strategic projects in process improvements
• Fully engage with internal teams to drive common processes and deliver customer expectations
• Develop structured customer issues, escalation and resolution process
• Drive improved sales forecasting to support improved supply performance
• Assigning ownership to relevant functions and track escalation resolution response times
• Developing successful customer driven teams, ideally involving electrical / mechanical products and long term customers
• Working in matrix organisation
• Driving change management
• Influencing at all levels within organization
• Driving process excellence to enhance business growth / savings
• Sales Order Processing: Over all Supervision to meet Customer requirement with deliver on time
• Material forecasting: Working with Business Leader, Sales Leader, SIOP Leader, ISC and Marketing Team to achieve month on month target
• Generating various Sales MIS daily, weekly and monthly e.g. Revenue Customer wise sale, Item wise monthly sales and tracking the same vs AOP, Daily sales report, Daily score card with booking, revenue

Rail Customer Support Technical Lead Resume Examples & Samples

• Bachelor’s degree from an accredited university or 2 year degree from a technical institution with at least 4 years’ experience in software/computer science or High school diploma/GED 10 years of experience in software / computer science
• Expertise in installation & troubleshooting software products built on platforms similar to Unix/Linux
• Expertise in both client and server end troubleshooting of field installation of software products
• Ability to learn new products, configurations, tools and techniques fast along with the ability to share the acquired knowledge with both internal and external customers
• Expertise in Microsoft Office Products (Word & Excel), Microsoft SQL
• Bachelor’s degree in Software / Computer Science is preferred
• Ability to work effectively with minimal supervision
• Strong customer service mindset
• Prior field engineering experience is preferred
• Prior project management experience is preferred
• Communications networking background
• Prior electronics repair experience is preferred
• Prior experience analyzing data driving recommended changes
• Knowledge of Rail Road industry products a plus
• Lean Six Sigma experience a plus
• Working knowledge of computer operating systems

Senior Customer Support Lead Engineer Resume Examples & Samples

• Debugging and appropriate debugging tools usage skills in general TCP/IP net-working, UNIX and/or Windows Operating systems, HTTP protocol and re-quest processing, SMTP, etc
• Proficiency in HTML, DHTML, CSS, XML, AJAX, Apache & IIS
• Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes – their implications on the solution concept and development, as well as the impact of caching and other performance related measures
• Either a Bachelor or Master’s degree in Computer Science plus 4-6 years’ experience in the Web and/or ECMS technologies space

Director of Customer Support Resume Examples & Samples

• Lead and demonstrate superior technical and procedural excellence while independently managing difficult customers and complex escalations
• Understand Pega products functionality and how customers use them to drive effective customer-based solutions
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Provide senior management with regular status reports and alert management of any problems or potential service problems, as appropriate
• Develop and maintain well-organized customer relations team to effectively support business objectives while maintaining a highly productive work environment
• Ensure service levels are maintained at all times and constantly seek ways to improve the delivery of customer support
• 12 years+ of experience in a product support, development or troubleshooting capacity
• Master’s Degree in Engineering/Computer Science
• 5-8 years’ experience in leadership roles with remote teams
• Ability to rapidly gain in-depth knowledge of existing and new Pega products
• Excellent verbal and written communication skills, including poise in pressure situations
• Ability to advise, train, and mentor team members on customer issues resolution
• Strong leadership skills and qualities
• Strong decision making and problem solving skills
• Ability to promote a shared vision of success, translate that vision into an operational plan, and work collaboratively and cross-functionally to achieve a positive outcome in the face of obstacles, challenges and set-backs
• Ability to secure commitment and steer direction through influence, negotiation, and inspiration
• Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)
• Knowledge of database administration (Oracle, MSSQL,UDB or DB2)
• Working knowledge and experience with Javascript, SQL, and CSS/HTML
• Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
• Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)
• Experience with Agile software development
• Being the first point of contact for enquiries from BP’s commercial and retail and customers, interacting with customers in a professional, friendly and results-focused manner
• Meeting your individual KPI’s and contributing positively to achieving team targets
• Provide a level of customer service consistent with BP’s core values and service level agreements
• Performing administrative tasks as required
• Assisting with non-core functionality projects and participating in occasional outbound campaigns
• Demonstrated ability to effectively manage the end to end customer experience
• Highly developed written and verbal communication skills
• Demonstrated ability to work well in both team environment and autonomously

Customer Support Tech Senior Associate Resume Examples & Samples

• Understands customer's issues and demonstrates real concern
• Establishes credibility quickly by following up and taking initiative
• Defines problems quickly and resolves majority of issues within specified timeframe
• Demonstrates creativity in generating solutions
• Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result
• Must be able to multi-task and handle all LOB skills. Must be able to work with minimal supervision

Business Leader, Customer Support Resume Examples & Samples

• Oversee and manage product delivery for a range of MasterCard products and solutions for India, working with the country and account managers and market development team to prioritize these initiatives, and with other internal MasterCard functions when required
• Demonstrate strong management skills and the ability to absorb and apply operational information to business solutions
• Provide documentation of current processes, improvements to existing processes, and apply existing support knowledge to build out support models for new products and services
• Provide thought leadership in transaction processing, eCommerce and Mobile Commerce and an advisor to our business partners
• Conduct trainings and workshops for internal and external stakeholders
• Provide product and pre-sales support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to plan effective program implementation

Senior Professional Customer Support Resume Examples & Samples

• Assists less experienced staff in developing appropriate responses
• Bachelor's degree in business management or related field preferred
• Six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with organizational functional and personnel
• Help customers troubleshoot and navigate through processes and bugs regarding the HubSpot software in an articulate way over the phone
• Assist HubSpot software customers with varied skill levels (from digital natives and digital tourists) to implement successful inbound marketing initiatives
• Use your resourcefulness to team up with internal Development to assist our customers with HubSpot software set-up
• Take ownership of technical issues and take our customers' problems, puzzles, bugs etc. through to completion from beginning to end
• Learn to follow and maintain a streamlined bug filing and resolution process
• Spread the love. Regularly document troubleshooting and problem resolution steps so the rest of the Services team – and our customer base – can learn from them
• 0 - 2 years experience in customer service environment
• You like to tinker and have an innate interest in technology
• Your friends describe you as independent and reliable
• You thrive in a versatile and dynamic team environment
• Always ready to help others and be helped
• You can drive your own boat: the ability to fearlessly use the resources at your fingertips to resolve technical challenges especially when you don't know the answer
• Good experience in working in Repairs (Part 145)
• Good working knowledge of certification requirements EASA/8130 etc
• Proven record in using and driving Lean Manufacturing Techniques and working/leading in high performance teams
• Good Excel working level
• Ability to understand contractual requirements

VP-customer Support Resume Examples & Samples

• Define the new Customer Support organization, its terms of reference, scope and operating model
• Define the new customer engagement model for product and service support
• Develop and implement a comprehensive change management plan, including internal and external communication and stakeholder management
• Provide effective leadership for the Customer Support organization globally. Motivate a high performing team; attract recruit and retain top talent; communicate and engage effectively with the global team
• Ensure the services being provided to clients are of a high quality and meet agreed KPI metrics and track this on a monthly basis
• Institute plans and programs to maintain and/or enhance our competitive market position
• Ensure all practices are carried out under GBT policies and procedures, industry requirements and within the guidelines of client contractual agreements
• Work in close partnership with key business partners in Sales and Client Management and GSD operations
• Liaise directly with customers as required, on support issues from sales to client implementations to ongoing business as usual activities
• Contribute to the leadership of GSD globally outside of the immediate area of customer support
• 8 or more years of senior management experience managing service and technology support activities
• Travel industry experience is desirable but not essential but you will have worked in a large, global matrix organization
• Strong leadership skills with the ability to lead and engage employees in a heavily virtual environment. Ability to bring teams together with a common aim and mission
• A track record of successfully managing complex global change projects
• Strong relationship and stakeholder management skills. Ability to partner with operational peers and client management/sales team to develop win/win solutions for customers and operations
• Knowledge of sales, client management and supplier management functions

Customer Support Center Team Manager Resume Examples & Samples

• Provide oversight and leadership to ensure the achievement of key metrics (parts pending, service metrics, inspection scheduling, dispatch effectiveness/efficiency, response time, etc.)
• Initiate and contribute to process improvement initiatives and projects that positively impact the overall effectiveness of the National Dispatch Center
• Role model effective leadership behaviors for team members
• Develop, coach and mentor team members to demonstrate change agility, customer service and operational excellence
• Provide team members with monthly, comprehensive qualitative and quantitative performance feedback
• Identify, develop and support the coordination of training programs as needed
• Work closely with all staff members and peer supervisors to ensure effective coordination of workflow
• Effectively facilitate resolution of escalated issues
• Prefer 1-2 years of management or supervisory experience in dispatch/call center environment
• Business experience must include a job history of increased responsibility, autonomy and independent judgment
• Demonstrated ability to perform and provide results in a fast paced, team-oriented environment
• Composed and effective in changing, complex work environment
• Strong internal and external customer focus
• Strong coaching and development skills
• Has successfully demonstrated the ability to motivate others
• Ability to interpret and analyze data to effectively implement improvement plans

IT Service Desk / Customer Support Resume Examples & Samples

• Provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware and infrastructure
• Problemsequests range from simple to complex; candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
• Performance is measured on a variety of key performance indicators, including First Call Resolve, SLA, and customer service
• Successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
• Interact professionally with a diverse group of customers, team members, managers, and subject matter experts
• Take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested)
• Strong technical skills, customer service background, excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position
• Aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
• Able to rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes

MB Customer Support Quality Initiatives Lead Resume Examples & Samples

• Serving as a player coach for a team of individuals that act as a primary contact for internal and external customers to provide policy and scenario guidance on conventional and government loan transactions
• Involved with an advanced level of negotiation with significant exposure to Agency, Non Agency, FHA and VA Credit and Collateral Criteria
• Focusing on quality metrics and providing outstanding customer experience
• Working with Management on monthly Capacity Planning as well as ad hoc reporting
• Responsible for the design and implementation of a customer experience scorecard for staff that includes validation of actual responses delivered as well as a focus on an outstanding customer experience
• Identifying process gaps and ensuring all are addressed to mitigate any potential risk while delivering an outstanding customer experience
• 8-10 years of mortgage industry experience which includes familiarity with commonly used concepts, practices and procedures within the mortgage banking industry with an emphasis on Non Agency Underwriting
• Must have 5 years of experience with Capacity Planning and Quality Metrics
• Requires an advanced level of analytical skills
• Able to work in a high-paced environment
• 1) Provide support to Network Field Operations as well as MNRC
• 2) Provided interfaces with various departments
• 3) Track the progress of mobility cell site trouble resolution
• 4) Candidate must possess an ability to manage multiple tasks, work in a team environment, and have a desire to work in a fast paced environment

Coordinator Customer Support Resume Examples & Samples

• High school degree with 3 – 5 years Diagnostics contract experience in related field required
• Demonstrated skills in effective Call Handling, in a high-volume Customer Service environment
• Must possess strong analytical skills & ability to multi task
• Proficiency in Word, Excel, and PowerPoint and other Office programs
• Ability to type 35 – 40 WPM
• Experience of working with SAP system
• 3/5 years of working experience within a customer service environment
• Tenacity/Do What It Takes
• Effective Time Management and Personal Organization
• Do It Now/Time Is the Enemy
• Continuous Improvement, Don’t accept the status quo
• Tactical and Strategic
• Details Count

Business System & Customer Support Lead Resume Examples & Samples

• Locally own SAP and CRM system operating effectiveness and serve as local single-point of contact by becoming the local expert for functionality, progress of improvements/enhancements, and coordination
• Ensure cross-functional team work to encourage the identification of customer & system-related issues in order to resolve them to the complete satisfaction of the customer (internal or external)
• Lead the local super-user community to manage the status of logged instance tickets and prioritize for quick resolution when necessary
• Develop strong relationship with offshore Centre of Excellence service team in order to get support for quick or urgent solutions when necessary
• Drive expedited resolutions for critical issues and escalate for proper visibility when needed
• Assess, coordinate, and implement SAP enhancement opportunities with local teams to drive automated efficiencies
• Lead future SAP release / upgrade readiness and go-live testing
• Own implementation of CRM system including coordination with global core team, local readiness preparation, hyper-care lead, and reporting / functionality development
• Manage and lead testing required for all associates, with individual requirements tailored to each associate’s role
• Own and operate related customer service and OTI (order to invoice) controls in compliance environment
• Is obligated to report any complaint (e.g., Adverse Event or Quality complaint) within 24h from the receipt to the ASSA Regulatory Affairs department in accordance to the valid local SOPs

Facilities Customer Support Resume Examples & Samples

• Evaluate, enter and respond to trouble tickets
• Enter work orders into the Building Management System
• Effectively communicate the progress of work with facilities team members, employees, vendors and building management
• Coordinate events and assist with facilities projects as assigned

CR Process Engineering Customer Support on Assembly Process Resume Examples & Samples

• Bachelor's or Master degree in engineering electrical, mechanical,computer engineering or computer science typically work in software development
• Software development, JMP, Six-Sigma experience will be an advantage
• Positive attitude, team work and passionate

Head of Customer Support, Marketplace Resume Examples & Samples

• Manage and lead the support team to provide outstanding customer service every day
• Drive customer satisfaction, and report progress to the entire team on a regular basis
• Proactively create and implement policies, processes, and new channels for customers to get better support faster
• Work with cross-functional teams to stay ahead of new feature launches, experiments, and other changes that might impact customers
• Identify and surface trends in user issues and customer feedback, and share them with the rest of the team
• Serve as an advocate for our community in internal team discussions, as well as engage and represent our internal team to our community
• Help identify and stamp out fraud and piracy on the site

Analyst Trade Customer Support Resume Examples & Samples

• Weekly review of deduction report and thorough research – including communication with the customer - of each deduction to confirm validity of deduction
• Coordination with A/R & Credit to evaluate deductions and establish processes to reduce them
• Perform necessary procedure(s) to expedite reconciliation of issue
• Works with key stakeholders and third party service providers to manage business activities and identify opportunities to streamline processes and improve service levels. Activities include

Analyst, Trade Customer Support Resume Examples & Samples

• Analyzes incoming orders that are held up in intermediate document (IDOC) status to identify the issues and take appropriate action to release it. Issues can be very complex and include a combination of pricing, quantity, incorrect unit of measure, etc
• Accurately enters manual orders
• Manages Customer Support email Inbox to assure complete, accurate and timely response to internal and external customers
• Works to assure that all communications received through a variety of channels are handled with the utmost professionalism and in a timely fashion
• Monitors orders to ensure smooth transition throughout order journey from Customer Support to the Distribution Center
• Reviews and take appropriate steps to resolve all system blocks, e.g. DEA review of orders with controlled substances, review of short-dated requests, etc
• Collaborates within the Customer Services team and the Sanofi U.S. companies to address other issues that have an effect on customer satisfaction, including but not limited to the timely shipping of the Customer order
• Perform complex SAP transactions to ensure timely processing of orders to meet company goals and customer expectations
• Emergency Drop Ship Orders: Updates system to document after hours emergency shipments and assure appropriate invoicing occurs
• Receives and serves as the initial contact for customer complaints pertaining to shipments and investigates to the point of delivery
• Assures capture of all the details of the complaint as an inquiry in the appropriate system (SAP) and forwards Inquiry number to the Trade Analyst responsible for Reverse Logistics/Claims for further investigation and resolution
• Assures that the company maintains compliance with DQSA requirements at all times, including during a service lapse at the third party service provider. Receives and effectively and compliantly responds to requests for transactional information from customers
• Reviews DQSA errors on a daily basis, including troubleshooting and resolution where possible (customer numbers, item numbers, etc.), and escalation as necessary for those issues out of scope of TCS
• Provides service to an assigned group of wholesale and direct buy and bill accounts: assures optimum customer support to maintain and increase effective working relationships with trading partners
• Works closely with account management teams to assure understanding of customer requirements and provide relevant updates to account management and the business
• Works with key stakeholders to identify opportunities to streamline processes and improve service levels
• Bachelor's degree from an accredited four-year college or university
• 1 – 3 Years: Experience within pharmaceutical industry and/or Customer Service arena
• Experience working with wholesale accounts, third party vendors and SAP a plus

Senior Supervisor, Customer Support Center Resume Examples & Samples

• Provide oversight and leadership for approximately 10 employees
• Oversee government call center operations, included but not limited to- Training and Compliance, Inspections, National Dispatch and Security Briefings - Service Level and Metrics Reporting – Resource Management – Quality Assurance – Alarm Monitoring – National Dispatch Operations
• Identify and implement operational changes to enhance customer service delivery, improve customer retention and cost efficiency
• Provide required security training for all personnel
• Complete required DOD training
• Conduct annual facility self-inspection
• Meet or exceed performance expectations in all operational areas to include customer satisfaction, call answer rates, call quality, alarm signal response time and accuracy, and budget performance
• Partner with Government Call Center Manger to implement policies , standards, performance criteria and processes to continuously improve productivity, service quality, and client and employee retention
• Manage floor coverage and resource to ensure effective customer delivery
• Empower employees by building their capabilities and creating an environment of winning, empowerment and trust
• Ensure proper staffing, training and performance management to accomplish departmental goals and objectives
• Develop and implement strategies to attract, retain, and engage talent in partnership with HR and other stakeholders Practice in the recruitment and selection of team members in partnership with Human Resource and other managers
• Oversee the development if staff procedure manuals and training resources
• Perform other duties and special projects as required

Customer Support Technican Resume Examples & Samples

• Respond to various requests from Customers, Sales and Service via telephone or email regarding application or system problems, sensor / transmitter troubleshooting, status of repair, misc. inquiries, etc
• Investigate and correctly answer technical questions as to the principles of operation and functionality of Flow sensors, transmitters or accessory devices and their interfacing with fluid control systems
• Interface with other departments such as Engineering, Technology, Sales, Service, Repair, etc. to determine course of action and timeliness of response
• May be assigned to travel to customer sites, observe and resolve Flow related issues
• Assist Repair Department with a detailed level of RMA evaluation information to the customer
• Screen all calls and emails for Engineering and Technology that come into Customer Support, gather relevant information, coordinate with Eng. And Technology to formulate and deliver a response to the customer, salesperson, etc
• May initiate ECR (Engineering Change Request) as a result of observing returned meters, providing feedback to the departments as needed
• Compose correspondence to customers, OEM’s, Service and Salespeople
• When assigned, will perform other duties including but not limited to
• Prepare or participate in the process of building Technical training modules to be used globally
• Mentor, coach and train others in various world areas
• Assist Inside Sales Engineers and Sales Facilitators with specific product application assistance
• Assist Engineering in testing software or hardware as needed
• Participate on product development teams representing the CSC
• Participate or Lead key CIP Teams and processes
• Assist with Field Action management as assigned
• Assist with Escalation management as assigned
• Assist with mentoring RMA agent group with business systems and processes
• Will be required to provide after hour technical support for one week on a predetermined rotating schedule. Responsible for keeping pager information up to date during pager duty
• Must be an excellent communicator both written and orally
• Ability to deliver detailed information effectively related to technical topics
• Flow measurement instrumentation product knowledge preferred
• Basic to advanced level of electrical theory and the use of electrical test equipment
• Two years experience in process control instrumentation or flow measurement preferred
• One year verifiable experience in customer service and/or technical support

LME Customer Support F Resume Examples & Samples

• Ensure critical issues are identified, tracked, and addressed from customer communication using appropriate customer action item tracking and reporting
• Facilitate and Coordinate EMATS System Requirement changes and enhancements with the EMATS Project Manager / Owner
• Facilitate and provide controls with respect to External Vendor Information Technology Development and Support
• Ensure F100 EMATS F100-220/229 Baseline is maintained, updated, and distributed to customers in a timely manner

Customer Support Director / Manager Resume Examples & Samples

• Manage the day-to-day workflows of 6+ Customer Support Specialists, including task assignment, metrics tracking and ensuring that customers are seeing timely case resolution
• Deliver feedback, coaching and support to team members in their day-to-day duties and customer service approach
• Assist in the management of client accounts, collaborating on scalable methods for tracking features, bugs and enhancement requests
• Be able to work independently as well as in a team environment
• Quickly diagnose issues and ensure they are transferred to the appropriate team for follow up
• Travel occasionally (approximately once monthly, for 1-4 days at a time) to work with remote team members and clients
• Candidates must have very strong team management expertise (preferably experienced in managing 5+ team members in previous roles)
• Candidates must have strong customer service experience, preferably managing a customer service team
• Candidates must have strong technical experience (software/EMR support is strongly preferred)
• Excellent written and verbal communication skills are required
• 3-5+ years of healthcare experience is preferred (oncology/hematology a plus)
• Proven ability to work individually and collaboratively to solve client issues in a timely manner
• Attention to detail, excellent organizational skills, superior time management skills

Customer Support Technical Specialist Resume Examples & Samples

• ‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem solving skills that instill confidence in our customers
• It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe through out our team; Dubsmash much?)
• Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals
• BA degree and/or relevant work experience in the industry preferred
• What Would Really Make You Stand Out
• SQL and an understanding of relational database systems
• Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server)

Technical Lead-customer Support Resume Examples & Samples

• Ensure prompt and complete resolution of technical challenges and business issues, drive other teams as required and set customer expectations
• Proactively identify improvement opportunities in product, tools, processes and procedures to reduce customer escalations
• Serve as escalation point for customer issues, keeping internal and external (executive) stakeholders abreast on the progress of the escalation
• Establish strong relationships with Product Management, Education, Engineering, Operations, and Professional Services to drive end–to-end success
• Position yourself as an extension of the customers’ staff and be their advocate at Marketo
• Document each escalation’s business goals, challenges, root cause and resolution
• Provide feedback on process improvements, and own the Reflect and Correct feedback loop where needed
• Collaborate internally to ensure the product roadmap meets your team’s readiness needs
• Work closely with the Account Management team for successful renewal for Support customer’s subscriptions
• Work closely with the Professional Services team for successful implementation of new customers
• BA/BS Degree in Computer Science or a related discipline
• 3+ years Marketo product experience preferred
• 5+ years Customer Support experience in a SaaS / Software industry
• 10-15 years of progressive experience diagnosing and resolving problems in complex software environment
• Excellent organizational skills -ability to prioritize, manage, multi-task and execute projects cross-functionally
• Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
• Excellent problem-solving skills and ability to navigate challenging situations in a professional manner
• Fluency in multiple languages a plus
• Demonstrated experience in one or more of the following additional areas a plus: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP)
• Leadership of a North America Customer Support Team, hiring, and overall customer experience
• Scale support by adopting Knowledge centric support
• Act as an escalation point for high priority customer issues
• Analyze Customer trends to help increase First Contact Resolution
• Implements plans for key initiatives and investment areas to achieve defined objectives
• Leading customer retention programs and engaging in account-level customer success
• Responsible for key performance indicators; including customer satisfaction, operating efficiency, and employee satisfaction
• Working cross-functionally to drive visibility and collaborative improvements
• Lead, organize and motivate a team of managers to ensure highest possible quality of service
• Monitor and provide guidance on and suggestions for continuous process improvement
• BA/BS Degree in a related discipline or equivalent experience
• 5 plus years VP/Director level experience in customer support in a fast-paced, enterprise level, SaaS-based, mission critical technical support environment; or equivalent industry experience
• Core competencies include leadership, customer relations, performance management, process management, data analysis, problem solving, effective communication, business acumen, and technical aptitude
• Experience with enterprise software solutions; ideally Marketing Automation, CRM, Analytics, integration points, in a SaaS environment
• Outstanding cross-organization collaboration skills
• Superior communication skills (verbal and written) and well-developed presentation skills
• A strong, passionate, optimistic, global team leader with a "will do" attitude that is contagious

Team Lead-customer Support Resume Examples & Samples

• Lead and prioritize the support team’s work load
• Provide technical leadership
• Maintain a working knowledge of Marketo-supported products and technologies
• Track metrics, identify trends, and present results to Leadership team
• Ensure that the support team is on pace to meet all defined objectives
• Spend time with individual team members to facilitate career growth at Marketo
• Serve as escalation point for customer issues
• Share / spread knowledge with team members as well as internal teams
• Consistently demonstrates Marketo’ s values: respect, integrity, drive to excellence, results orientation, winning attitude, & hard work
• Bachelor’s Degree in, Information Systems, Computer Science or related fields
• 5+ years’ experience with customer support in software companies
• 2+ years’ experience in a hands-on application support lead/manager role in SaaS / Software industry
• Experience with digital/interactive marketing technology a plus
• Strong customer service and support focus with a desire to deliver a high quality service
• Experience documenting support processes and customer solutions for training materials
• Experience in providing services to agreed SLA’s
• Flexible in working outside of core business hours at short-notice
• Ability to multi-task, work under pressure and to tight deadlines
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands

Installation & Customer Support Resume Examples & Samples

• Troubleshooting customers' installation and activation issues,
• Assisting with order related issues (status, invoice, etc…)
• Bachelors in Computer Science or Business Administration
• 3 years working experience including +12 months of IT/IS experience
• 12 months of CS or TS experience preferred
• Working knowledge of Windows, Linux, Mac, Networking, and knowledge of License Management
• Demonstrated problem solving skills
• Previous experience working with a CRM system (preferably Salesforce)
• Strong verbal and written communication skills (English and Mandarin)
• Advance level English

Customer Support Senior Specialist Resume Examples & Samples

• Ownership of subscription renewal process with actual customers
• Monitor customer feedback, and follow up various issues
• Identify new needs of the company's customers and provide the right solution
• Follow up with customers who have completed their purchase process - coordinate trainings and set up support accounts
• Monitor customer satisfaction across service lines
• Monitor the quality of customer support process
• Manage customers' feature requests and integrate with Product team
• Metric driven
• 2-4 years' experience in service oriented positions
• Superior relationship management and communication skills are required
• Demonstrated ability to work collaboratively across departments (tech and sales)
• Strong follow-up and organizational ability
• Strong Business and creativity senses
• Knowledge industry of mobile solutions
• Background in Business Intelligence and Analytics

Service Center Customer Support Intern Resume Examples & Samples

• Provide excellent customer service and promote Scottrade products and services via phone, e-mail and chat by utilizing applicable resources to efficiently resolve client and prospect inquiries. Collect lead information and route accordingly
• Ensure follow-up on customer inquires not immediately resolved
• Provide basic technical support for clients accessing Scottrade's trading platforms
• Develop general knowledge of different business lines via rotational assignments where learning will occur through hands on experience and shadowing opportunities
• Remain current on all policies, procedures, and Scottrade Learning Center training
• Ability to work an average of 15-25 hours per week and no more than 8 hours per day
• Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude

Customer Support Services Associate Resume Examples & Samples

• High school diploma or recognized equivalent required; Bachelor's degree preferred
• 3+ years' experience in a customer service role required
• Demonstrates an understanding of the supported franchises and business processes needed to achieve results. Understands relevant products and applies this knowledge to day-to-day responsibilities
• Effectively uses listening, verbal, and written skills to share information and achieve desired outcomes in a professional manner
• Demonstrates an understanding of the needs of the sales organization and of external customers to ensure field and customer satisfaction
• Collaborates with supervisor to identify strengths and development areas and implement personal development plan. Accepts constructive feedback and participates in continuous learning
• Demonstrates flexibility and implements innovative ways to enhance the way work is done
• Organizes the work space, prioritizes activities and manages time effectively to achieve goals
• Identifies and analyzes problems, issues and situations. Identifies solutions and follows through to assess progress and ensure positive results
• Builds professional relationships across functions and sites with internal and external partners and collaborates to achieve shared goals
• Effectively uses job related information technology and tools to achieve results. Thorough working knowledge to utilize the appropriate systems to achieve business requirements

Customer Support Spec Resume Examples & Samples

• Leads in the evaluation and facilitation of internal/external customer requests with respect to pricing, data quality and other contractual elements
• Resolves moderate to at times very complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
• Leads and manages assigned Accounts/Customer portfolio in areas that are operational, administrative and or ad hoc but critical to the customer service the CSS team provides
• Typically participates and may lead in determining objectives of and approaches to assignments. Functions as topic or project management lead in moderately complex assignments
• Responds to and resolves customer inquiries on the menu of services the CSS team provides. Conduct research and analysis of and interpret account data and present effective solutions to problems or issues to support Customer Account Manager (CAM) or consumer needs
• Provide regular and timely feedback to management/customers regarding new trends or sensitive issues that arise from handling customer transactions/projects and provides data/statistics/analysis that adds value
• Proven ability to function as a Team Lead
• Ability to function as a project management lead for any projects as assigned
• Possess superior customer service skills including providing regular and timely feedback, resolving customer inquiries, and escalating issues as necessary
• Prior experience delivering technical support for enterprise software
• Proven skills in Oracle SQL and basic database administration
• Understand Oracle relational data models and write SQL and PL/SQL scripts
• Experience with Microsoft Windows Server system administration, configuration and troubleshooting
• Including Active Directory & IIS
• Outstanding interpersonal and problem solving skills, combined with a willingness to learn. work independently and as a strong team player
• Programming skills in any modern programming language
• Citrix XenApp
• Networking (Routing, TCP/IP troubleshooting, Load Balancer configuration)

Customer Support Group Lead Resume Examples & Samples

• Demonstrate and grow your facilitative leadership skills in support of our talented customer support group teams through coaching, hiring and developing team members
• Lead your team by focusing on outcomes to achieve results
• Exercise your collaborative executive leadership skills as part of our management and leadership team as we set agency direction and policies as they relate to legislative technology and customer satisfaction
• Help guide the agency on our journey to becoming a more customer-centric organization where success is based on how well we continually meet or exceed customer and team expectations
• Achieve higher levels of customer and team satisfaction by bringing a service mentality as it relates to the consumer side of technology
• Flex your customer service skills by acting as a liaison between our customers and our internal teams
• Demonstrate your strategic planning and organizational skills as you work with our customers, our leadership team and your customer support group to develop and execute short- and long-term plans and roadmaps
• Foster an agile, change-oriented culture focused on delivering high quality solutions
• Combines enthusiasm for working with people with a customer-centric viewpoint
• Demonstrates a commitment to continuously developing their skills as an engaged, facilitative team leader
• Understands that the role of a team lead is to support their team by combining an empathetic approach with the ability to clearly identify and articulate action plans
• Appreciates the value and contributions of others around them
• Understands the contributions of all team members and works to bring out the best in the team members they lead and support
• Is open to new ideas and appreciative of other perspectives put forth by both members of their team and customers
• Can understand customer needs and anticipate emerging demands
• Is capable of developing staffing and process improvement plans to meet customer and team expectations
• Has an ability to process new, complex information and collaborate with customers and our technical staff
• Is comfortable operating in a fast-paced, constantly changing landscape
• Can quickly come up to speed and understand the unique aspects of the Legislature and appreciate the business drivers for legislative technology
• 5+ years leading, or direct supervision of, customer support staff
• At least 2 years of significant senior level management or executive experience
• Demonstrable experience in leading process improvements as it relates to meeting customer and team expectations
• Proven ability to operate at both tactical and strategic levels
• Strong oral and written communication skills, including presentation skills
• Bachelor's Degree in Computer Science, Management Information Systems, Business, Communications or related field (experience can substitute for education)

IT Customer Support Consultant Resume Examples & Samples

• Combines enthusiasm with a passion for technology
• Demonstrates excellent people skills and sensitivity when working with a diverse group of customers who may have different or competing needs
• Can multi-task with composure while dealing with multiple simultaneous customer issues
• Is organized and methodical, yet flexible enough to handle shifting priorities situations that aren't clear-cut
• Has an ability to process new and complex information and collaborate with customers and our technical staff when troubleshooting resolutions in a calm manner
• Can effectively troubleshoot all types of Windows related issues on customer machines, both over the phone and in person
• Conveys a professional demeanor in dress, appearance, communication and attitude
• Four years' professional experience in providing outstanding customer service in information technology
• Experience in a Windows desktop direct support environment
• Expert-level knowledge of Windows 7 through Windows 10
• Advanced knowledge of Microsoft Office 365 products, including Outlook, Excel, Word and OneDrive
• Knowledge of and ability to troubleshoot basic networking, wireless connectivity, remote access, and mobile-device connectivity
• What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position
• Describe your most challenging professional experience. Explain why and what was done to successfully meet the challenge
• Describe your approach to troubleshooting technical issues

Director, Customer Support Resume Examples & Samples

• Executive leadership in order to ensure APD achieves the Customer support objectives
• Leadership of the customer support organization, including policy development and implementation, problem resolution during installation and in-service issues, training, publications management and warranty administration
• Leadership in QoS (Quality of Service) in regards to both Technical Support and Repair and Overhaul (R&O), business process automation and operational analysis of R&O
• Works collaboratively with the rest of the team to develop aftermarket growth opportunities including new service solutions
• Leadership in business strategy, business planning and analysis, customer development, etc
• Focus on continuous improvement in customer support and business processes across the business unit
• As a member of the L-3 APD executive staff, provide leadership across the sites in all aspects of the business including short term and longer term goal deployment and achievement
• Develops strategies and supports the Organization’s goal to work within approved budgets and achieve financial goals; develop and implement cost saving measures, and innovatively align work with Strategic Goals
• Ensures all business activity is conducted in line with company values, policies and ethics codes of conduct
• International and domestic travel is required, up to 40%
• Bachelor's degree in Aviation, Engineering, or a related discipline required with a Master's degree preferred
• 7+ years of business experience including 5 or more years of progressively more responsible management experience. Demonstrated knowledge and experience of senior management responsibilities in Customer Support
• Prefer industry knowledge (Commercial Aerospace and Defense); understands organization's strengths and weaknesses analyzing market and competition
• Advanced knowledge of electronic theory, computer and engineering technology, digital and analog technology. Demonstrated skills in general and strategic business management, innovative and visionary planning, analyzing and decision making, effective leadership, communications and customer relations
• Visionary leadership skills – ability to inspire respect and trust and mobilize others to fulfill the vision
• Strong business acumen; understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition
• Ability to exercise sound judgment; displays willingness to make decisions; adapts to changing conditions; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
• Ability to assess business risk and develop and execute business-wide growth and improvement plans
• Able to communicate clearly and effectively with subordinates, peers and supervisors and capable of making effective presentations to senior Company leadership
• Able to engage with and work well with people at all levels. Have a personality style that is team oriented and has the success of the organization and business as their main objective
• A self-starter, highly motivated, with a strong work ethic. Also have a professional outlook with unquestionable integrity, credibility and character who has demonstrated high moral and ethical behavior
• Demonstrated track record for talent development and leadership of staff/team is required
• Strong analytical and technical leadership skills with vision beyond the task at hand

Head of Customer Support Propulsion & Controls Resume Examples & Samples

• Lead investigations, establish troubleshooting strategy, and develop resolutions for technical issues
• Direct and manage the Customer Support team
• Assure prompt, effective and cost efficient solutions to minimize impact of emerging issues
• Provide technical leadership to technicians and maintainers and lead reviews of Open Items for systematic resolution
• Foster and encourage a safe working environment; cooperate with HSE to produce field training and documentation
• Manage and assist with customer hand-off to ensure compliance towards open issues and warranty items
• Maintain process control compliant to IRIS standards for Customer Support function
• Offer input, guidance and review related to bid support and cost estimates for new Customer Support work, including field support, warranty, manuals and training
• Develop annual forecasts and cost center budgets for customer support team
• Establish positive working relationships with customers and suppliers to ensure technical documentation and training programs are delivered on schedule, within budget and are compliant with specifications
• Lead efforts to support collaboration in all areas (e.g. Project Management, Procurement, Operations, Quality, etc)
• Provide status updates and transparency surrounding warranty activities and key issues; conduct root cause analysis and share results and feedback
• Initiative continuous improvement activities for resolving issues associated with delivery of the product
• Develop, communicate, and adjustment strategy and goals to align with Group and the Leadership Team
• You hold a Bachelor’s degree in Engineering or related discipline; a Master’s of Engineering or MBA is preferred
• You possess approximately (10) years of progressive experience in engineering, project management, and customer support functions
• Transportation industry experience is strongly preferred
• You demonstrate a proven track record of successful project completion on schedule and within budget
• You possess experience in technical training and/or demonstrate a strong understanding of electrical and mechanical engineering
• You can operate independently while establishing strong working relationships with co-workers and cross-functional teams
• Budgeting and workflow planning experience will be considered a strong asset

Customer Support Director Resume Examples & Samples

• Fostering the growth of the affiliate by designing service strategies that ensure the continued operation of the analyzers and the systems based on a timely and successful implementation and maintenance
• Increase the level of customer satisfaction through timely implementation and monitoring of the processes that allow continuous improvement and service strengthening, in order to exceed customer expectations
• Provide timely support to other business units, encouraging the team to deliver results according to the established processes
• Aligning the local service strategy with the regional service requirements in order to incorporate the global experience and best practices in our local processes
• Manages over 60 personnel
• Be an active contributing member of CA&C leadership team and constantly look for ways to make CA&C a stronger affiliate
• Responsible for supervising the day to day activities of the Customer Support Representatives, which shall also include the development, implementation and maintenance of team metrics, management of team workload to ensure service levels are being met
• Responsible for managing and influencing performance goals and ensures objectives are being achieved
• Determines objectives, sets priorities and delegates work efficiently
• Complies with established control systems and rules
• Manages and resolves conflict in a constructive manner
• Develops the ability of others to perform and contribute to the organization by providing ongoing feedback by creating growth plans
• Builds and manages workforce based on organizational goals, budget considerations and staffing need
• Oversee multi-sector workforce and a variety of work situations
• Collaborate with internal departments to improve processes
• Manage order entry processes; ensure attention to detail and accuracy; monitor adherence to company policies; develop, implement, maintain and report team metrics
• Assist with maintaining departmental SOPs and all Customer Support policies
• Subject matter expert for sales programs and supported product lines
• Prepare reports and presentations, as needed
• Proactively assist with and identify process improvement objectives
• Responsible for the training of new hire Customer Support Representatives
• Participate in all required job training and development courses and seminars
• Perform other tasks as assigned by the Manager
• Provide back-up to Manager, as needed
• Develop and maintain relationships with field leadership and other internal department heads
• Serve as subject matter expert for internal and external audits including SOX, ISO and FDA
• Serve on various project teams including new product launch
• Drive eCommerce utilization (EDI & iStore)
• Strong leadership and communication skills with solid business astuteness and the ability to mentor others
• Ability to maintain a positive attitude and professionalism, and work well within a team
• Ability to effectively manage competing priorities and deadlines
• Must be able to work in an extremely fast-paced and, adapt easily to, a constantly changing environment
• Ability to learn Hologic’s sales programs and product lines
• Demonstrated project management and presentation skills
• Passion for coaching and developing direct reports
• Demonstrated ability to meet deadlines under pressure
• Anticipate and adjust, demonstrating positive change management
• Capacity to rapidly learn the key players, products, and technologies
• Must be able to work in a fast-paced environment and adapt well to change
• Strong Windows and Microsoft applications skills necessary
• Experience working in ERP systems with Oracle expertise desired
• Familiarity with Sarbanes Oxley, ISO and FDA medical device regulations
• Effective deployment of customer satisfaction programs
• 3+ years of supervisory experience in a mid to large Customer Service department that has utilized an eCommerce channel
• Experience in the medical devices, diagnostics or healthcare industry is strongly preferred
• Experience working with a sales team

Level Customer Support Resume Examples & Samples

• Provide 2nd line support globally for F&B Hospitality applications
• Liaise with subject matter experts in Sustained Engineering, R&D and Cloud Operations
• Knowledge of common help desk and ticketing solutions
• Working knowledge of Networks, PCs and troubleshooting installation issues
• Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
• A self-starter with initiative, drive and strong desire to succeed
• Ability to work under stress and meet deadlines
• High level of competency with English language, demonstrate strong written and verbal communication skills

Customer Support Tech Associate Resume Examples & Samples

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. This position is 100% phone support
• Minimum of two years in a customer service IT support role
• Superior customer service skills, understanding customer urgency
• Support experience with
• Experience within a support role for more than 1000 customers/users
• Familiar with ITIL or HDI Help Desk methodology

Manager, Help Desk Customer Support Resume Examples & Samples

• Provide first line leadership and guidance to assigned service center staff responsible for daily workflow / assignments and ensuring customer commitments are met
• Coordinate staff schedules adjusting as necessary to meet operational goals; adjust workloads and duties as necessary based upon business needs
• Manage staff levels within budget and to meet customer demands
• Ensure an inclusive work environment and enable top quartile employee engagement
• Lead weekly customer education / communication sessions and meetings to discuss issues and review service center performance
• Oversee Service Center maintenance of quality standards through case and call monitoring, transaction audits, and other quality control processes providing feedback / coaching to CSRs as needed
• Collaborate effectively with peers within the Service Center as well as partner with sector customers in other business units, ITS and HR
• Actively participate in SCO and CSG strategic planning and positioning the organization for future growth and success
• Actively participate on enterprise project teams and lead ESS, SCO and CSG strategic projects and process improvement initiatives
• Minimum of 6 years of experience in IT and a Bachelor’s degree in IT, Computer Science, or a related field or equivalent experience
• Leadership and technical experience in a help desk environment
• Must possess strong interpersonal and communication skills both verbal and written
• Must have strong organizational, customer service, problem-solving and closure skills
• Must be able to manage multiple priorities/projects and show initiative and creativity

Manager of Application Customer Support & Monitoring Resume Examples & Samples

• Manage customer support for TVE Apps for MTV, CC, VH1, Spike, and Logo
• Ensure customers receive consistent and reliable service and support during each interaction
• Track and respond to incoming inquiries via message dashboard and Google Play
• Work with brand teams to ensure responses are in brand voice
• Manage escalations and coordinate resolution efforts with key stakeholders by working cross-functionally to ensure issue ownership, action items, and communications get fulfilled
• Work with web customer support to ensure answers are consistent across platforms and respond to any email inquiries related to apps
• Ensure internal knowledge base is up to date
• Identify new issues and help define responses
• Perform analytics and identify trends around incoming inquiries across various points of contact and deliver findings to key stakeholders
• Provide support for strategic projects as needed, including creating presentations based on learnings from incoming inquiries
• 4-7 years of experience in technical support, mobile apps and/or digital/mobile analytics
• Well-versed in email etiquette, with a fine-tuned attention to detail
• Ability to multitask and handle multiple support tickets at once
• Bachelor’s degree from an accredited University
• General curiosity about how and why things work the way they do
• Strong oral and written communication skills
• Familiarity with ticket messaging systems and/or ability to quickly learn new systems
• Ability to quickly learn and articulate technical concepts
• Ability to learn brand voice and apply that to responses
• Customer excellence
• Problem solving, organised, time management, able to prioritise when under pressure
• Investigate and correctly answer technical questions as to the principles of operation and functionality of MMI flow sensors, transmitters or accessory devices and their interfacing with fluid control systems
• May be assigned to travel to customer sites, observe and resolve MMI related issues
• Screen all calls and emails for Engineering and Technology that come into the CSC, gather relevant information, coordinate with Eng. And Technology to formulate and deliver a response to the customer, salesperson, etc
• May perform other duties including but not limited to
• Assist Inside Sales Reps and Sales Facilitators with specific product application assistance
• Ability to deliver detailed information effectively related to Coriolis theory and/or technical topics
• Minimum of two years MMI product knowledge
• Minimum of one year actively supporting or interacting with customers
• Two to four years experience in process control instrumentation or flow measurement preferred
• One year experience in Technical support preferred
• One year experience providing customer care preferred

Customer Support Lead Resume Examples & Samples

• Consistently and effectively train, develop, coach and motivate associates
• Evaluate associates’ performance and provide ongoing feedback in a timely, constructive and positive manner
• Contributes to department effectiveness by maintaining department workflow, appropriately responding to requests, and notifying supervisor of unusual situations
• Provides leadership and feedback to CSRs regarding quality and productivity
• Provides operational feedback to supervisor regarding day-to-day operations and CSRs
• Completes daily statistical reports to contribute to department and management effectiveness
• Provides quality customer service to customers, associates and business partners
• Assists in monitoring and effectively managing floor operations (e.g., call fluctuations, processes and procedures, escalation, etc)
• Utilizes call center tools/metrics and ensure Service Level Agreements (SLAs) and Critical To Quality tasks (CTQs) are met
• Plays a key role in determining contact center initiatives
• Works with the operations and technical teams to streamline improvements
• Ensures all human resources related issues are referred to the supervisor
• Ensures policies, procedures, and legal requirements are being met
• Articulate communicator both oral and written with the ability to communicate at an executive level to both internal and external customers
• Demonstrate leadership while maintaining a professional, approachable and positive attitude and tone
• Must express a customer service focused attitude and temperament
• Ability to provide constructive feedback, use tact and diplomacy, and propose workable solutions to all levels of associates and business partners
• Exhibit sound problem solving and decision making skills, attention to detail and accuracy
• Maintain composure and effectively diffuse situations, as exhibited through word choice, tone, and establishing rapport with customers, business partners and associates
• Demonstrate willingness to learn, open and adaptable to change
• Can be relied upon to successfully complete assignments and fulfill commitments in a timely manner and meet all deadlines
• Excellent PC skills, computer troubleshooting skills, working knowledge of MS Office applications and e-mail applications, and accurately types a minimum of 30 WPM
• Schedule flexibility and works additional hours when needed
• Support delivery across the Americas support organization
• Resource management and development
• Escalation management for internal and external customer/partner support issues
• Interface with R&D, services, product management, sales, etc. to maintain effective working relationships between support and other functions
• Process improvement initiatives and other support center projects
• Assist in the development of the department’s weekly staffing schedule using the workforce management software
• Assist with enter and modify weekly schedule exceptions (such as sick time, vacations, shift adjustments, training, quality assurance sessions, chat assignments, team meetings, webinars, etc)
• Add and maintain associate information within the workforce management software
• Assist with generating weekly workforce management reports and distribute to management
• Establish and update schedule preferences (i.e. breaks, lunches, shifts, etc)
• Assist with monitoring daily associate attendance and report findings to management and supervisors
• Assist in the collection and distribution of various Service Center data provided by current department systems; including telecom, voice recording systems, chat, work force management software and email
• Assist department data analyst in creating and maintaining daily, weekly, monthly, and quarterly reports on Service Center Key Performance Indicators for review and distribution to senior management
• Assist with the development and maintenance of procedure manuals
• Establish and maintain effective coordination and working relationships with Service Center personnel, other Scottrade departments, vendors and management
• Ability to communicate effectively with team members and other departments
• Ability to understand and perform verbal and written instructions
• Ability to multi-task and meet deadlines
• Basic level proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Currently enrolled as a full time college student with a focus in Business or related field
• Ability to consistently work a minimum of 15 - 25 hours per week for 2 semesters

Customer Support Lead-month Contract Resume Examples & Samples

• Triage the Customer Support issues raised by our T1 Support Team in the US
• Provide T2 Support as necessary
• Work with Engineering Team Leaders to triage support issues that require T2 and T3 support
• Track and report on the status of T2 and T3 support issues
• Provide weekly support updates
• Implementing improvements to our Customer Support process
• Previous experience working in a support or technical role
• A strong passion for technology, software and hardware
• Technical experience with Linux and networks
• Must be eligible to work in Australia
• Enthusiastic and motivated personality that is team focused
• Tertiary education and technical qualification
• Software programming skills, Java and C++
• Practical scripting skills, in particular Python

Specialist Customer Support Desk Resume Examples & Samples

• Process support requests from Diebold customers, Diebold field service associates, and primarily electronic requests from Diebold Self Service Terminals. Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance. Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's Call Management system. Escalate calls to senior staff members upon determination that problem exceeds level of experience
• Act as technical resource for help desk associates and other organizations
• Assist with projects or other duties assigned by supervisor
• Ability to read, analyze, and interpret product documentation and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public
• Must be able to function in a team environment
• Must be dependable and have ability to adapt to a continuously changing environment

Director Customer Support Resume Examples & Samples

• Develop and articulate custom support vision and day to day priorities/direction for all C&PS related issues for OEM team
• Ability to achieve census and controllable expense budgets
• Partner with CA OEM and AM CBTs and all supporting functions, including Sales, GTO, CSO, E&TS, and ISC
• Maintain Management Operating System that facilitates the reporting of program status to key stakeholders across C&PS and CA. MOS also includes C&PS MOR reporting/staffing/performance mgt. /MRR process and staff meetings
• Establish and maintain strategic relationships at customer and internal stakeholders
• Responsible for Entry Into Service for new development as well as upgraded systems
• Responsible for ensuring compliance with all Product Support Agreement requirements and for enforcement internally and with the OEMs
• Supports marketing and proposal development efforts relative to product line growth initiatives
• Responsible for driving actions to improve overall Net Promoter Score and OEM VOC
• Monitors active SRs and SRDs. Ensures timely closure and proper implementation into the field
• Provide support to key OEM meetings and conferences
• Provide liaison between OEM and Honeywell Customer Support & Aftermarket groups to deal with tactical customer related issues
• Drive execution of key C&PS Processes (SRD, CSB, VOC, SRs, HOS, EIS)
• Manage diverse, global teams - Business acumen on contractual requirements
• Excellent process knowledge and demonstrated ability to implement process rigor through organizations
• Solve problems and lead changes in Product Support processes to improve productivity
• Use of projects plans, program management plans, and RAILs as a normal course of work
• Execute IDS and OTTR requirements per Product Support Agreements

VP Americas Customer Support Resume Examples & Samples

• Establish long- and short-term operating and financial goals, including budgets and forecasts to ensure effective operations and optimum profitability
• Infuse the organization with talented operations and service professionals capable of setting the standard for talent development and innovation
• Develop and maintain strong relationships with Americas LBS Sales and Marketing leaders, BU leaders, SU Operations and Finance and field staff to understand and effectively manage the business operations
• Provide engineers with proper testing equipment and tools to service products; Manage and coordinate all other service asset requirements
• Dotted-line responsible for total revenue generation and the gross profit margins associated with service product offerings; Responsible for profit or loss performance; help negotiate and maintain current dealer contracts
• Participate in all new product introductions and coordinate all efforts to remove/replace dated product from the marketplace. Develop service life cycle strategies. Create effective parts stock strategies (i.e. trunk stock) to optimize service performance. Develop a system for effective replenishment and efficient logistics handling of parts and tools
• Manage cohesive working relationship between Tech Support, SOS and the Service Engineers to ensure to best possible customer outcomes that are seamless to the customer; Responsible for enhancing and updating Customer Training and support through TAC
• Act as a liaison on support issues; Analyse information to provide root cause analysis and report to improve overall processes or quality; Monitor installation provisions and adjust status as business conditions merit
• Monitor associate engagement levels; evaluate professional career paths for associates and focus on associate retention and training plans
• Meet and exceed budgeted targets for revenue, profit, inventory levels, inventory turns, on-time delivery, and customer satisfaction
• Develop metrics and monitor the teams that oversee the creation, inspection and shipment of demonstration kits. Also manage the selloff of demo equipment and returns of unsold items
• Develop metrics and monitor the teams that manage finished goods, spares, demo, and goods-in-transit inventory
• Develop metrics and monitor the Field Service, Technical Support, In-Shop Repair, Service Administration, and Service Sales (indirect) teams to ensure satisfactory job performance, area business objectives, revenue and gross profit targets
• Incorporate Danaher Business Systems Tools into the daily work of direct employees
• Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support
• Must have knowledge of Healthcare Capital Equipment markets, 10+ years’ experience preferred
• Experience owning P&L for large, multi-million dollar teams. Demonstrated evidence driving double digit annual gains in revenue and profit
• Sales experience highly preferred
• Up to 50% travel

Customer Support Professional Resume Examples & Samples

• Responding to calls from internal and external clients in a professional, proactive listening fashion to discern, evaluate and document the issues and pertinent information to assist the technician/vendor in providing prompt and efficient service
• Perform responsibilities in keeping with the department’s key performance indicators (KPI)
• Assign and dispatch work orders based on the severity of request, prioritizing urgency of requests and assigning work orders to the appropriate vendor
• Receive and review incoming e-mail, Web and fax requests, create work orders, update work orders
• Close out work orders by clearly documenting information such as resolution, onsite, completion time and reason codes in an accurate and timely manner
• Minimum high school diploma or equivalent with at least one year of work experience in a customer support role
• Fluent in English both verbally and written
• Exceptional customer service skills in the areas of active listening, stress management and managing conflict
• Good working knowledge of Excel, Word, and Outlook with keyboards skills of 30wpm
• Working knowledge of facilities or property management experience (asset)
• Working knowledge of building systems, including basic HVAC, plumbing, and electrical an asset
• Ability to work well under pressure and respond to emergency calls
• Demonstrates and understands the importance of accuracy and attention to detail in work responsibilities
• Demonstrates initiative in negotiating response times, creating purchase orders, assigning work orders to vendors and follow up with vendor and/or clients
• Displays common sense when to make decisions on their own and when to escalate decisions or actions for consultation and approval

Customer Support Adminstrator Resume Examples & Samples

• Responsible for order administration (answering phones, entering orders, generation of invoices)
• Prepare quotations for Sales channels & Customers
• Source parts & assembly from shop, factory, and vendors
• Expedite vendor and factory purchase orders when needed
• Export documentation as needed
• Train other customer service associates
• Ability to continually be organized, multi task, work under pressure / deadlines, and in a positive and professional manner
• Greet and provide service to customers in person and by phone; answer, route, and manage incoming phone calls in a professional and courteous manner
• May contact customers by phone, per collection procedures, to arrange for payment on past due accounts in a courteous manner, per established deadlines
• Manage office supplies
• Review all purchase orders received to ensure compliance with quotation and corporate Terms and Conditions, in addition to obtaining other relevant documentation for processing
• Confirm all Sarbanes-Oxley requirements are adhered to as they relate to order and credit processing
• Provide administrative support including preparing and sending documents
• Prior customer service experience required
• Excellent time management proficiency
• High School or Equivalency Degree required; Associates Degree preferred
• Microsoft office expertise

Consultant, Customer Support Resume Examples & Samples

• Responsible for Management of Regional customer operational performance program, provide the customers of proactive recommendations and provide the region of continuous updates of customers performance
• Establish a relationship that permits MasterCard to develop an operations-based understanding of Global and Regional key customers in Latin America and Caribbean region, and their main operational and technical necessities
• Establish trusted working relationships with customer’s technical / operations staff that permits MasterCard to develop an understanding of their main operational and technical necessities
• Provide Operational Support to regional/country Business teams and functional teams in the development and implementation of new projects and products/services when it is required by Business Partners
• Reinforce the opportune and proactive communication to the customers, focusing on covering the key operational elements that help our customers to reach operational excellence and eliminate mistakes or omissions that cause reputational and financial risks
• Responsible for Management of the Operational customer Training program for the Latin America and Caribbean region
• Coordinate with the team members in each country the successful execution of the programs

RSL Customer Support Resume Examples & Samples

• Facilitate the single point communication between the customer and PW RSL
• Manage all aftermarket commercial and technical concerns of the assigned customer accounts
• Provide support as required to assigned customer accounts including emergency service support
• Establish a good working relationship with assigned customer base to ensure quality improvements
• Minimum of five (5) years of related experience. 5 or more years in business development,
• Performs a variety of special projects (Regional/Global)
• Contributes to overall KPI Targets along with individual goals
• Create (write) desk instructions for procedures that have changed
• Time management
• Problem-solvers
• A minimum 5 years of customer support achievement (perferably in the medical device field), with 2 of those years working here at Nobel Biocare

Customer Support IT Analyst Resume Examples & Samples

• Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
• Understanding and practicing the Kinder Morgan Core Principals
• Responsible for understanding the technical layout, infrastructure and connectivity
• Work within a ticketing system to document the resolution of IT/telecomm issues, installation and repairs
• Regularly and directly interface with a wide variety of people with courtesy and professionalism, including but not limited to other employees, management, vendors, and customers
• Schedule each work day for optimum efficiency for the greatest benefit to Kinder Morgan and to meet established deadlines
• Work with limited supervision
• Solid training in computing devices, or a thorough understanding of complex computing devices through work experiences
• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of IT/ issues
• High level of proficiency with Microsoft applications (including but not limited to Word, Excel, Outlook) for the purpose of word processing, spreadsheet applications, and information retrieval
• Excellent written and verbal communication skills, including attention to detail in documentation
• Accurate and efficient record keeping
• Must have excellent customer service skills, and be able to effectively communicate and work with all levels of co-workers, management, vendors, contractors, and customers
• Ability to work in and foster a team environment, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to established work schedules
• Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex problems, including the ability to think quickly and provide support for emergency response
• Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision
• Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
• Possess and consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner
• Must be adaptable to organizational change
• Ability to identify expectations in an employee/employer relationship
• Must be highly self-motivated with the ability to perform the required and expected duties with little or no direct supervision
• Good understanding of various communication systems, terminal Servers, LAN and WAN Networks

Sds-hampton Customer Support & Service Desk Manager Resume Examples & Samples

• Education Required: Must have a minimum of a B.A., B.S., in an IT related field
• Certification Preferred: Current IAT-II such as CompTIA Security+CE
• PREFERRED QUALIFICATIONS
• Certification Required: Microsoft Certified Professional (MCP) based exams 349, 365, 366, or 367

Sds Mct Customer Support & Service Desk Manager Project Manager Senior Resume Examples & Samples

• Security Clearance Required: Must have a Top Secret
• Certification Required: Must have a minimum of ITIL Intermediate (Lifecycle or Capability)
• Certification Required: Must have a minimum of a Help Desk Institute certification for support (not ITIL)
• Experience Preferred: Must have a minimum of 10 years of experience supporting IT service desk management and managing programs with multiple and complex IT service desks of 5,000 or more customers
• Certification Preferred: Current CASP or (ISC)2 CISSP certification
• Certification Preferred is ITIL Expert
• Certification Preferred is Help Desk Institute certification Support Center Manager or Support Center Director
• Certification Preferred is Microsoft Certified Solutions Expert and/or Microsoft Certified Systems Engineer

VP, Customer Support Resume Examples & Samples

• Bachelor’s Degree in Business or Engineering, MBA preferred
• 10+ years’ experience in automotive industry, with some combination of repair/service/sales/marketing experience, including dealer or field experience
• Leadership experience with professional and technical employees
• 3 years Fleet maintenance management experience preferred
• 5+ years Dealer parts and service operations experience

Customer Support Level Analyst Resume Examples & Samples

• Router and VPN tunnel support
• VPN software troubleshooting (MAC and PC)
• EDI support
• PLM support (Covisint, Teamcenter, Catia, NX)
• Knowledge base authoring (technical writing)

Sharp Senior Customer Support Representatives Resume Examples & Samples

• Provide broad, in-depth support to Naval Aviation Units (Fleet, FRS and NAVTRACOM), Type Wing Staffs, aircraft carriers and TYCOMs to maximize and enhance user ability to make use of application functionality as training management systems (TMS) and learning management systems (LMS)
• Troubleshoot and develop technical solutions to software and setup errors. Create work-around procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
• Manage the installation and support for their respective applications in both classified and unclassified environments
• User Training – Deliver recurring, classroom-style training as well as informal, on-the-spot training to end users regarding configuration, operation, and data analysis of their respective applications. Generate training material
• Reports Generation – Use Structured Query Language (SQL) and other internal tools to create canned and ad-hoc reports per user requests. Instruct users in the building of ad-hoc reports as desired
• Effectively provide complex distributed and integrated mission-critical services and efficiently solve technical problems
• Excellent communication (oral, written, presentation, documentation) and interpersonal skills. Must be able to communicate with customers in non-technical terms on technical issues and communicate those issues on a technical level with other team members. Must be effective both in person and through distance support
• Must be able to help ship, squadron or detachment personnel understand current readiness stature and identify strategies to maximize readiness
• High comfort level with Microsoft Windows and Office products. Experience with relational databases and SQL is preferred. Working knowledge of Internet Information Services (IIS) is a plus
• Five years’ experience, of which at least three years must be specialized. Specialized experience includes
• System administration of Windows servers and client laptops to include installation, configuration, backup management, hardware/software troubleshooting, and the deployment and replication of applications
• Knowledge of PC operating systems, e.g., Windows, as well as networking and internet information services
• Knowledge of carrier training operations, Windows and SQL Server systems, and shipboard networking standards
• Naval Aviation Operations, DOD Cybersecurity mandates, and IAVA implementation and management
• General experience includes information systems and naval aviation, demonstrated ability to communicate orally and in writing and a positive customer service attitude. Experience with SHARP, ACTS/SHARP LMS, T SHARP, or CV-SHARP is preferred
• A Bachelor’s degree is preferred but not required for candidates with extensive specialized experience. Computer certification a plus but not required. Preferred certifications include, but are not limited to, CompTIA A+, Network +, Server +, and/or Microsoft MCSE, MCSA, MCDST
• Needs to have clear, concise, and accurate communication skills
• Must have ability to work well with office staff and customer representatives
• Able to obtain a U.S. Government security clearance
• Must be able to travel to support position requirements up to 10-20%. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others
• Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management

Customer Support Centre Manager Resume Examples & Samples

• Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers
• Participate in and contribute to the development of the Sales Area Aftermarket strategic plan
• Develop and implement the required CSC activities, tools and resources in alignment with the Sales Area Aftermarket strategic plan to ensure business and operational targets are met or exceeded
• The growth of customer interactions through E-Business
• Ensure performance management processes are implemented (including talent & succession planning & performance development)
• Be an active member of Aftermarket team
• Ensure strong working relationships with customers and stakeholders are developed and maintained
• Answering customer queries, and issues
• Processing queries, and customer orders via the internal systems
• Delivering an exceptional level of customer satisfaction – we are looking for individuals who will really go above and beyond!
• Dealing with customer’s complaints and frustrations in a timely manner, aiming for a win/win solution
• Planning and managing internal and external engineer’s time through a range of diary management tools
• Keeping the internal database up to date and recording information in real time
• Maintaining accurate information of resource booking database, including reports, relevant documentation, and notes
• Ensure appropriate paperwork & documentation is raised, and distributed to customers in a timely manager
• Raising & distributing purchase orders for external contractors
• Managing chargeable/lost days analysis for KPI metrics
• Raising all site visit invoices on a weekly basis
• Handling customer enquires/complaints in relation to orders/bookings
• Assisting the project manager by prepping relevant paperwork and documentation
• Contributing to the development of an escalation process for open queries
• Screen, rename and prioritize incoming digital e-fax requests
• Screen and prioritize incoming email requests in the team’s shared mailbox(es)
• Digitize long Quote and Order requests from different file formats using a text recognition software
• Enter simple Quotes into Oracle based Parts ERP System
• Mass-upload multiple lines to previously created Quote Headers
• Estimate transportation cost for Quotes using a Transportation Cost Calculator
• Enter simple Orders into Oracle based Parts ERP system
• Support global customer support team overall entry activities
• Audit quotes and orders that were entered on the previous business day
• Drive customer support related daily, weekly and monthly metrics
• Prepare analysis, presentations as needed
• Support the green belt projects of the customer support team members
• High School degree. College studies in progress
• Previous student job in customer service and experience in a multinational company is a plus
• Solid knowledge of Microsoft Office softwares
• Knowledge of any business reporting environment is a plus
• Confident communication level of spoken and written English language
• Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously
• Team player attitude
• Self-starter, capable of working with minimum supervision
• Tolerate monotonous work on a daily basis
• Strong supporter of customer service excellence

Logistics Analyst, Trade Customer Support Resume Examples & Samples

• External customer focus, serve as front line contact for wholesaler/Distributor
• Manage DQSA customer interface and seek ASN issue resolution quickly
• Manage Winthrop failure to supply and contract management as it pertains to returns and deductions
• Conduct monthly wholesaler reviews consisting of customer service / order and downstream returns management
• Winthrop order management based on Failure to supply/back order report and downstream channel inventory
• Develop and maintain customer service scorecard wholesaler/Distributor
• Management of divestiture contract agreement as it pertains to returns management
• Conduct wholesaler customer service surveys and work with appropriate team members on integrating feedback into activities and process improvement
• Support/back up in building reports for returns analysis
• Vendor management for Genco and Inmar
• Process claims/returns/IDOCS as needed
• Manage the relationship with brand teams for returns/credits
• Handles complaints and resolves grievances for claims associated with mishandling of product such as shortages and damages
• Issues credits for fees including those related to Failure to Supply, Stocking Allowances and more
• Investigates and resolves claims including confirmation that the customer's statement and actions are accurate and appropriate in accordance with the Distribution Performance Agreements and Trade Terms. Conducts research to obtain confirmation from internal and external partners, including Trading Partners and distribution vendors
• Where investigation including analysis of SAP data confirms credit is appropriate, issues credit. Releases credits with values up to $50K (as applicable based on Delegation of Authority (DOA) limit) without management review or approval
• Analyses SAP data to recognize trends, weaknesses, and opportunities to lower risk and improve processes
• Manages investigation of customer deductions to resolve in a timely fashion. This includes

Customer Support Representativ Resume Examples & Samples

• Assist customers, regardless of channel, with product usability support and research assistance
• Diagnose and resolve problems using department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
• Act as an advocate for the customer in reporting feedback and resolving issues
• Perform as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
• Ensure individual productivity and quality levels are met in order to meet and exceed customer expectations
• Work effectively and cooperatively in a team environment and collaborate across the organization
• Adapt to a frequently changing environment, which includes supporting new products and policies as well as using new tools
• Multi-task to maintain efficiency
• Juris Doctorate required
• State bar licensure not required
• Additional compensation available for those who are bar licensed
• Customer service relationship building in all customer contacts
• Strong PC skills, including working knowledge of Windows operating systems, Microsoft Office, multiple internet browsers as well as basic troubleshooting steps
• Typing skills – minimum 40 wpm
• Lexis Advance product experience a plus
• Commitment to providing resolution to customer issues on the first pass
• Strong communication skills both written as well as verbal
• Strong business acumen to understand the impact of decisions on the customer base as measured by the Net Promoter Score performance
• Must be able to work 2nd shift hours (shifts that would start 8pm up until ending at 2am) as well as holidays and weekends to support a global organization and meet customer expectations
• Four years of information technology experience, such as a Tier 1 help desk, desktop support, or IT program/project management
• Four years of demonstrated/documented skill in the support of the following
• Troubleshooting and resolving technical issues related to computers and peripherals
• Agency computer setup and preparation
• Professionally documents detailed information in appropriate logs (database, journal, etc.) related to system problems and outages
• Remotely troubleshoot agency approved hardware (printers, scanners, cameras, etc.)
• Remotely install and configure agency approved hardware (printers, scanners, cameras, etc.)
• Remotely troubleshoot, install, and configure agency approved software
• Remotely troubleshoot and manage agency workstations
• Security Access: Provide network account access for WSP employees
• Accountability: Accepts personal responsibility for the quality and timeliness of work. Meets productivity standards and deadlines. Stays focused on the tasks in spite of distractions and interruptions
• Acknowledges and corrects mistakes. Produces accurate and timely results. Provides accurate work with little supervision
• Judgment and Problem Solving: Quickly grasps both the obvious and the underlying aspects of situations and problems. Looks beyond the obvious and explores other resolution options. Seeks assistance from co-workers who have successfully solved similar problems
• Teamwork: Promotes a friendly climate, good morale, and cooperation among team members
• Puts team success ahead of individual success. Values all team members. Protects and promotes the group's reputation with outsiders. Takes charge when it is necessary to facility an action or decision. Creates a feeling of belonging with the team. Assists in fostering and nurturing a high-level of teamwork within Customer Services
• Interpersonal Skills: Interacts with teammates and customers in a positive, friendly, and professional manner. Is open and honest in communicating with team members
• Customer Services Skills: Puts the customer first, making excelling customer service a high priority. Consistently goes beyond basic service expectations to resolve customer issues. Provides status reports and updates on progress to customers. Searches out methods to enhance customer satisfaction by improving efficiency and effectiveness of services provided. Emphasizes team approach to providing excellent customer services
• One year in a customer service environment providing technical support to WSP customers, troubleshooting and resolving WSP IT hardware and software issues, utilizing the HEAT help desk ticketing system, and supporting Windows operating systems and Microsoft Office products
• Are wildly ambitious and ready for a career in IT
• Have a Bachelor’s Degree or a resume that proves your professional and intellectual abilities
• Are native in German and an excellent knowledge of the English. Preferably have an understanding of the Dutch and/or Polish language
• On-the-job training to help you grow both personally and professionally
• Passion for what we do
• Challenging you and promise to sharpen your brain
• An ambitious and international environment where you get to work with the best

Customer Support & Forward Logistics Coordinator Resume Examples & Samples

• Minimum of 3 years' of relevant experience within a fast paced service environment
• Proven record of excellent customer service skills preferably in related sectors
• Good working knowledge of SAP, Clarify or similar CRM Tool will be highly advantageous
• Possess good attention to detail, accuracy and an eye for inconsistency
• Have the ability to effectively prioritise and multi-task in a project driven and fast paced commercial environment
• Possess good multitasking skills and proactive work attitude
• Have the ability to work both independently and within a team in a matrix organization

Customer Support Emgineer Resume Examples & Samples

• Provides second/third level technical support for IOT/IOE (Internet of Everything) technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
• Acts as focal point for large account network problem resolution. Interacts across TAC teams and development teams at peer level
• Effectively utilizes moderate to complex lab setups to recreate and solve problems. Acts as a technical expert and provides support on a worldwide basis
• Maintaining detailed records of customer inquiries, comments and opportunities
• Review customer cases to identify potential issues
• Handling call routing and other regular daily tasks to include data analysis, reviewing of processes and procedures, coordinating with various departments to manage customer issues
• Provide efficient and effective troubleshooting of the customer’s data or routing issues
• Working with 3rd party vendors to integrate the Cisco system with other components
• Provide professional oral and written issue status to customer, management and engineering on request
• Provide professional written documentation on all processes and procedures worked or created for the team
• Ability to mentor other members of the team
• Actively participate/lead in any Cisco/Customer conference calls on processes/procedures
• Assist TAC and Engineering by tracking the implementation and testing of new products
• Participating in the creation and distribution of training material as needed
• Assisting in the enhancement of operational procedures for all day-to-day tasks
• Working closely with the Business Units, Advanced Service and Sales teams to execute customer requests
• Must be able to prioritize tasks and work after hours as needed (rotating schedules)
• Ability to serve as subject matter expert to others on call routing, RMA and fulfillment processes
• Demonstrate a constant example of expert-level presentation and interpersonal skills
• B.S. Degree (Business Administration, Information technology or other technical discipline) or equivalent related work experience
• 3-5 years of customer service or executive administrative experience or training
• Experience with SLA based service delivery
• Experience with a supply chain or contract management system
• Strong interpersonal, and communication skills (oral, written)
• Customer Information System experience
• Understanding of Broadcast Video or DNCS platforms a major plus
• Ability to work in a dynamic, fast paced network environment
• Ability to multitask and prioritize tasks
• Function as a team member and be a self-motivated learner

Product Certification Customer Support Resume Examples & Samples

• Manage key aspects of new customers, applications, on-boarding and scheduling
• Conduct capacity planning and auditor scheduling for KiteMark assessments, through Common Operating Model, to assure profitable, cost effective and timely delivery of audits and planning of new clients
• Assist with customer problems and respond to inquiries in a timely manner
• Monitor, at Central Europe and CIS level, the completion of Product Certification testing projects and follow up with the laboratories and the customers
• Preparation of Product Certification delivery Outlook in collaboration with the Product Certification business stream (Finance, Scheme Managers, Sales, etc.)
• Timely follow-up with the customers with regard to annual testing sample submission
• Review of testing jobs with negative/low profitability and with status “broken SMO”, i.e., where timesheeted hours exceed planned hours
• Periodic review and monitoring of revenue/cost recognition, in collaboration with local and Product Certification Finance teams
• Collaboration with Operational management in qualification/re-qualification of new and existing auditors
• Provision of support for internal projects and for organization of customer or internal events, as requested
• Associate degree
• Good command of English required (verbal and written)
• Experience of working within a busy office environment within a customer-facing organisation
• Ability to cope with pressure and meet tight deadlines
• To be computer literate and have experience of using Microsoft Office and computer systems
• A friendly, helpful and positive telephone manner. An optimistic, open and flexible approach to change
• An attitude to get it right first time and take pride in their work and performance and to be part of a successful team
• An enthusiastic, self-motivated and organised person

Customer Support Project Mngr Resume Examples & Samples

• Candidate requirements include the ability to execute a project and manage associated cost, budget and schedule requirements to ensure successful completion on time and within budget
• Self starter who has a strong bias for action and ability to work in a highly matrix environment
• Organize and support program reviews with internal and external customers
• Green Belt certified
• Responsible for project execution
• Support small customer based with specific products

Customer Support SME Resume Examples & Samples

• Day to day responsibilities for support of the customers at all sites
• Filling in for people that need to take PTO, or are out sick
• Training and onboarding new hires
• Data analysis, reporting, and trending
• Handle escalations from customers or technicians
• Design and enforce request handling and escalation policies and procedures
• Coordinate and perform level 2 and 3 issues
• 2+ years’ experience in a Maintenance / Provisioning organization
• Experience with the knowledge base and tools needed to successfully provide support for our customers
• Experience with face to face customer support
• Strong interpersonal and communication skills, including the ability to work across the organization and interact effectively at all levels of management and peers
• Ability to take responsibility / ownership for decisions, seeking advice where appropriate
• Ability to learn, adapt to change, Strong analytical and detail-oriented aptitude
• Comprehensive knowledge of Microsoft Office Products
• Train, coach, and mentor Support Technicians and other junior staff
• Ability to motivate and direct staff members and subordinates
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to present ideas in user friendly language to non-technical staff and end users
• Proven analytical and problem solving abilities
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Experience working in a team oriented, collaborative environment
• Knowledge of all current Policies, Procedures and Tools needed to perform the work, and a good knowledge of Service Now our ticket tracking system
• Experience with Service Now our ticketing system
• 2+ years of computer support experience for Optum imaged machines

Commercial Customer Support With German Resume Examples & Samples

• Provide first level general support pre-sales and post-sales, mail and electronic to customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools
• Responsible for answering incoming e-mails, web based tickets and prioritizing customer’s support needs
• Provide support to the customers for commercial, technical and logistic returns product
• Provide support to the customers for solving the logistic and commercial complaints
• Complete documentation and follow up on all commitments and customer details
• Actively create/modify CRM and knowledge databases
• Collaborate with Marketing on new product launches
• Liaise between customers, After-Sales and Marketing
• Student or University Graduate
• Previous experience in customer support or sales is desirable
• Strong verbal and written communication skills are required
• Previous CRM experience is an advantage

Commercial Customer Support With French & Italian Resume Examples & Samples

• Order Management: enter, change, manage requests related to orders in cooperation with country representatives
• Proactive information communication
• Ongoing proactive research and learning about new products, technologies and applications
• Participate in the interaction centre’s continuous improvement process
• Fluent in English, French and Italian
• Previous experience in the electrical field is an advantage
• Ability to multi task (logging queries while speaking with customers)
• PC skills (Microsoft, Windows, ERPs)
• Capacity to learn basic technical concepts is essential
• Excellent interpersonal, communications and time management skills
• Ability to work on own initiative, but also as part of a team
• Flexible and having the ability to learn quickly
• This is a temporary position with possibility of full-time (permanent) hire
• Handling inquiries from our users via email in a timely manner
• Gathering input from power users for future product and content development
• Relaying major customer service issues to the teams
• Performance testing, security testing, submitting detailed bug reports
• Creating tutorial videos, FAQs, blog entries, articles
• 1+ year of online customer service or relevant experience
• Availability to work from 5pm to 1:30am PST
• Familiarity with iOS, Android and tablets
• Active on major social media sites, including Facebook, Twitter, Tumblr, Pinterest, Instagram
• Excellent writing and interpersonal communication skills
• Well-organized and detail-oriented
• Ability to multi-task and self-manage in a fast-paced environment - Experience with JIRA, Zendesk, and Helpshift
• Our office is in downtown Burlingame, CA, just 2 blocks from Cal Train and next to dozens of coffee shops, restaurants and stores in the area
• Ensure customer service team members create great customer experiences and meet performance objectives
• Support and develop a productive, team-based work environment
• Identify, develop and facilitate on-going training for the customer support teams
• Manage financial objectives
• Monitor and evaluate service delivery; take appropriate action to address service issues
• Communicate with executive leadership on key performance metrics
• Organize schedules of customer support representatives to provide proper level of service during all hours of operation
• Define and perform a formal Quality Assurance Program to elevate the quality of the team
• Provide coaching and development for all team members
• Hire and train representatives
• Surface and suggest solutions for problems
• Build strategy for the department to accommodate growth and expansion
• Resolve escalated situations, dealing directly with customers when necessary
• 5+ years previous experience leading Customer Support teams of 20 or more staff members
• Experience working with CRM systems (Salesforce preferred)
• Experience using Call Center technologies including call routing and workforce management software
• Strong process skills to analyze and make recommendations for enhanced efficiency
• Excellent leadership, teamwork, and project-management skills
• Ability to remain calm in times of crisis
• Comfort with software and new technology
• Background in educational technology is preferred
• Front line employee working in shifts (24/7), performing all the functions of the 'Service Desk Technician' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
• Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. owning, driving and communicating) such that customers that they call/call them are left "delighted" with the experience
• Technical English and/or any other European language knowledge (e.g. Italian, French, German) is an advantage

Customer Support nd Line-debrecen Resume Examples & Samples

• Front line people working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
• Cooperating with internal higher level support (3rd line)
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
• Provide process improvement input wherever possible
• May do proactive jeopardy management
• Providing higher level support internally
• Ability to communicate fluently in both written and spoken English
• In depth understanding of LAN/WAN technologies
• Excellent customer care skills
• Analytical thinking
• Team-player attitude
• Enthusiastic and pro-active personality
• Technical English and/or any other European language knowledge (e.g. Italian, French, German) knowledge is an advantage
• CISCO CCNA certification and familiarity with any of the following products: Juniper, ADVA, Avaya, Ipanema

Agency Customer Support Resume Examples & Samples

• Help manage and fulfill client projects
• Participate in marketing planning process
• Oversee production of marketing programs
• Oversee creation of marketing support materials
• Coordinate shipping of marketing support materials
• Create and oversee the production of sales materials
• Verify accuracy of projects and manage approvals of scheduled programs
• Propose and promote strategic improvements to client’s program
• Increase efficiency and profitability of the program
• Work with Creative department and ensure that creative is on target with existing plan
• Supervise outside vendors
• Manage all data processing and list information, including reports
• Analyze results of marketing programs
• Communicate reports and results to account teams and client
• Sorting, filing, and shipping of support and sales materials
• Maintain team calendars
• Maintain SharePoint - organize, post, and update files
• Adhere to policies and guidelines pertaining to confidentiality, security, safety and professional conduct
• Work involves frequent sitting, standing, light lifting (up to 25 lbs)
• 1-5 yrs. customer service experience preferred
• Ability to work effectively in a cross functional dynamic team environment
• Ability to maintain positive, professional demeanor at all times
• Attention to detail, ability to proofread

Practitioner International Voice Customer Support Resume Examples & Samples

• Fresher can apply
• Undergraduate with 6 months of experience in an International Voice process
• Candidates with 1 – 2 years of collection experience in Banking/Financial process are preferred
• Execute calls & transactions as per given guidelines
• Ensure achievement of given quality and performance parameters including turn-around time
• Focus on Customer Service and Key Performance Indicator (KPI) results as per client contract, so as to meet the organizational objectives
• Candidate should have good communication skills
• Should have knowledge of MS Office
• Should have Analytical / Logical Reasoning Skills
• Should have decision making ability
• Should be willing to work in shifts
• Participating actively in the development process of the sales through your support by the redaction of commercial offers to the clients, in collaboration with the Key Account Managers and your colleagues of Customer Support
• Establishing contracts for the supply of gas to the clients of your portfolio
• Ensuring the technical, administrative and contractual follow up of the files of your clients
• Working closely with the internal departments that are co-responsible for the general client satisfaction
• Inserting statistical data in your reporting and analyze them
• Respecting the internal procedures
• Very keen to help the clients and contact persons, as well internally as externally
• Flexibility of working hours
• Open-minded, very accurate, commercially focused and a real teamplayer
• Call Handling Times
• Customer Satisfaction levels
• Update and Manage CRM tool for all of your customer issues
• Maintain a knowledge base of product feature/functionality of competitive products present
• Maintain knowledge and be aware of best practice in own discipline
• Learn and apply the tools and principles of the Danaher Business System (DBS)
• Liaise with other internal teams to help resolve ad hoc customer issues raised
• Proven experience in a Technical Support role
• Background in technical product support, especially mobile telecommunications
• Proven success - minimum 2 years’ Customer Service call center / technical support experience
• Strong computer experience and time management skills are required
• Solid knowledge and experience with MS office, Outlook
• Customer relationship skills
• Willingness to take ownership, be held accountable and achieve a good outcome for customers
• Methodical and disciplined approach to problem solving
• Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance
• Highly motivated with a strong drive to succeed

Senior Customer Support Representatives Resume Examples & Samples

• Provide comprehensive remote or in-person application support, system diagnostics and repair or network connectivity
• Respond rapidly to customer issues via email, telephone, and personal visit
• Escalate urgent problems requiring more in-depth knowledge/technical access to appropriate internal resources
• Support the Ship Alteration process. Coordinate with RMMCO personnel and all other supporting agencies in the execution of system upgrades, refreshes, and initial installations
• Create and maintain all certification and accreditation and system/user documentation. The Government anticipates a transition from DIACAP to RMF during the life of the task order
• Sorting, filing and shipping of support and sales materials
• Maintain SharePoint - organize, post and update files
• Bachelor’s degree preferred, with coursework in related area (marketing, communications, advertising)
• Strong interpersonal, written, verbal communication skills
• Basic Microsoft Office applications (MS Word, Excel)
• Assist customers with orders placed through Newegg’s eBay store. Typical issues include RMA requests, providing order status and filing shipping claims
• Resolve and respond to customer disputes filed with eBay, regarding an order placed through Newegg’s eBay store
• Assist our internal departments with issues with order placed through Newegg’s B2B website. Typical issues include RMA requests, payment and verification issues and filing shipping claims
• Maintain a 24 hour response time to our B2B customers
• Issue RMAs for the RMA department in Canada for situations such as refused or undeliverable packages
• Provide invoices when our RMA department needs them to take advantage of warranty
• Issue Purchase Orders for Canadian B2B customer
• Backup Agent Support Desk, as needed. Support Desk Agents are tasked with assisting Customer Service Representatives with escalated situations, exception approvals, and any additional assistance that our agents require. Agents are also expected to assist with Tier 2 and escalated contacts, following department expectations

Field Technician / Customer Support Resume Examples & Samples

• General hardware break/fix of laptops, desktops, printers, network devices
• Roubleshooting and repair of hardware and software issues to maintain business continuity
• Diagnose, troubleshoot and repair peripheral equipment and handhelds
• New HW upgrades; Moves, adds, changes in a laptop and desktop environment
• Optimizing HW/SW/Networking product and configurations as scripted ensuring customer satisfaction
• 2 or more years in a technical field support, help desk and/or desk side support role
• Must have GED or High School Diploma
• Drug Screen is required for position
• Remedy or Peregrine helpful
• A+ Certification required
• Oversee and manage the product and SaaS customer support teams to achieve defined SLAs, customer satisfaction, and report on KPI’s
• Work closely with Product, Engineering, Sales and Marketing, and other Business Stakeholders to achieve company objectives
• Mentor, coach, and manage all application support technicians, as well as team leads and managers
• Help ensure the team is performing timely and appropriate escalation of critical production incidents which may require client interactions
• Identify patterns with recurring incidents to improve service capabilities
• Become a leader in the incident and problem management practices
• Promote a customer focused technical support culture that will go above and beyond to help ensure the best customer experience possible
• Oversee team as they provide support to clients on a 24x7 basis
• Demonstrate kCura Management Competencies (Embodies Personal Learning, Builds High-Performing Teams, Aligns Goals with Strategy, Makes Effective Decisions) in daily work, and seeks opportunities to apply and enhance management skills to create sustainable success for kCura
• BA/BS in Computer Science or related discipline, or at least eight years direct experience supporting clients as a primary contact or lead using phone and/or email
• At least three years effectively leading a team, practice or department
• Experience with Relativity is a plus
• Experience supporting a solution in a SaaS environment is a must
• Familiarity with software distribution
• Patch and release management of a SaaS product
• Problem, incident, change and event management
• Knowledge of support processes and methodologies including the use of KPIs and metrics
• At least 8 years managing the support of a software application
• Experience understanding distributed environments, networking, operating system concepts, other technical skills, and relational database concepts or MS SQL Server Technologies
• Help Desk Manager Certification or other industry related certifications
• A deep understanding of ITIL is required
• Experience managing the troubleshooting of complex technical issues Exposure to working in a Pod, Swarming, or Vertical support model
• Ability to manage multiple tasks and projects with ease
• EDiscovery/eDisclosure knowledge and industry experience is a plus
• Experience working with Salesforce, Jira and ServiceNow is a plus

Head Regional Customer Support Resume Examples & Samples

• Operations monitoring, budget and continuity planning
• Service, Sales and Marketing stakeholders management
• Pro-active sharing of best practice working procedures and supporting documentation within team and wider RCSC

Specialist Customer Support Resume Examples & Samples

• As a major customer interface on delivery and logistics to bridge customer with internal logistics departments, and resolve customer and Fab related issues
• Revenue and quotation maintenance
• Responsible for managing Fab Inventory and coordinating the reticle obsolescence exercise
• Bachelor majoring in Business or Planning related field
• Over 3 years above working experiences in Business Administration, direct customer support in semiconductor industry is preferred
• Good interpersonal, communication, and team skills, ability to build working relationships with team and customers, attentive personality and detail oriented
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Proficient in English

Ikea Customer Support Resume Examples & Samples

• Accept incoming calls from customers and resolve their issues by collecting pertinent information, informing customer of options and finding an acceptable solution
• Use available resources to educate yourself on products, services and customer interaction techniques
• Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers
• Proactive and courteous customer approach
• Strong Problem-solving skills with attention to detail
• Broad knowledge of products and services
• A clear understanding of, and a passion for IKEA values and principals
• Computer aptitude

Global Digital Customer Support & Logistics Manager Resume Examples & Samples

• Awareness, expertise and leadership of global online transactions, from acquisition to usability to after-sales, including detailed knowledge of product range and management of promotions on site and expansion of customer care
• Knowledge of delivery and logistics processes & practices, including warehousing, back-office systems and delivery partners, services, pricing and execution
• Understanding of local & global website architecture
• Ability to network across all levels
• Outward enthusiasm for “customer first” attitude
• Proven experience of 2 years in call centre or similar
• Analytic and communication skills
• Proven experience with teams
• Drive for success, career orientated
• Smart and professional at all times
• Motivated and results oriented
• Flexible and capable of working under pressure
• Positive team spirit
• Strong internal and external Customer focus
• Strong resolution oriented person to fulfil customer expectation
• Dynamic person looking for permanent improvement
• In-depth Magento and CRM experience across multi markets (preferred)

Customer Support Co-op Resume Examples & Samples

• Gather data and prepare reports as necessary
• Provide administrative and technical support to department
• Documentation research and analyses
• Assisting in quotations, ordering, tracking and shipping of spares, repairs and services
• Support software developers in testing Software
• Software review and documentation
• Student from local university or college enrolled in an accredited bachelor's degree (or higher level) college/university program in a Mechanical or Engineering major
• Have completed at least their sophomore year
• Proficiency with Microsoft Office Products
• Ability to handle multiple tasks and work with minimal supervision
• Able to solve practical problems
• Willing to learn new procedures and applications
• Customer Service oriented
• Incumbent must be eligible for DoD Personal Security Clearance
• Able to operate a personal computer and copy machine
• Ensure compliance with all Health and Safety requirements
• Ensure compliance with all Quality Management System requirements
• Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time
• Act within the Company as the 'voice of the customer' to ensure that their needs are expressed to all relevant parties
• Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc
• Provide to customers all necessary documentation on-time, accurately and in the correct format to maximise the opportunity for winning orders
• Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts
• Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met
• Support External Sales in the preparation and compilation of quotationss and other sales documentation and administration
• Provide specified External Sales Manager(s) with general customer, technical and administration support as required
• Liaise with all departments to ensure stated customer service levels are met
• Control Loan Stock documentation to ensure all customers and sales needs are met where necessary
• Provide product warranty control to allow cost effective savings where possible
• Provide Service Centre support to allow development of the Global Support strategy
• Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels
• Establish and maintain departmental procedures to ensure maximum quality performance
• Maintain good general housekeeping - Tidy workplace and prompt handling of paperwork and goods
• Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels
• Able to undertake all activities in a disciplined and professional manner
• Able to assist the Line Manager to remain within annual operating budgets, and achieve cost effectiveness savings where possible
• Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales
• Excellent organisational skills and ability to meet deadlines and work under pressure
• Highly self-motivated and the ability to work without supervision
• Flexible as some out of hours working may be required
• Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role
• Review, validate, correct, and provide feedback on program set up information, to ensure the information is accurate and conforms to the signed dealer executed agreement
• Data entry into multiple applications to support client onboarding and ongoing change management activities
• Follow SOX approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into
• Follow SOX approved Quality Control procedures to make changes to existing clients
• Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer set up
• Triage and resolve onboarding and dealer set-up requests, assigning / escalating to the proper department dependent on our documented escalation process
• Manage inquiries from the time they are received until the inquiry has been resolved
• Utilize CRM Solution Database and department resources for product knowledge
• Document client transactions in CRM database
• Assist in special projects-report generation, testing, research etc. as needed
• Ability to manage their own workload with minimal supervision
• Provide periodic status updates to management
• Generate database reports using prebuilt SQL queries
• 1 - 2 years of data entry or quality control experience required
• Working knowledge of Microsoft Office, including Word, Excel and Outlook required
• Must have extreme attention to detail
• Must be able to follow documented procedures to ensure company compliance
• Excellent time management skills
• Ability to work with extreme deadlines
• Willingness to work extended hours if needed

Customer Support Process Analyst Resume Examples & Samples

• Bachelor’s degree or equivalent with 8+ years experience in Support Business Process, Operations or Program Management
• Self-motivated, proactive, detail oriented, hands-on and results driven
• Strong interpersonal skills and ability to work in a team environment
• Combination of technical background with support business process experience a plus
• Ability to recognize effective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality
• Customer service/support experience
• Customer focused and attention to detail
• Experience gathering and documenting business requirements and functional specifications for projects
• Ability to effectively prioritize and execute tasks to meet competing deadlines
• Perform thorough review of closed support cases on a weekly basis to measure process compliance; provide constructive and detailed feedback which serve as coaching opportunities for management
• Identify areas of improvement and efficiencies with overall case management processes
• Document and train team on new business processes
• Regular upkeep and maintenance of existing business processes
• Refine audit criteria as system and process enhancements are introduced
• Train new managers on audit process
• Serve as business owner or project manager on projects that drive improvement of support processes with the goal of continually improving customer satisfaction. Define business requirements and drive process initiatives to conclusion

Senior Prof Customer Support Resume Examples & Samples

• Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues
• Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries
• Bachelor's degree or equivalent combination of education and experience
• Experience working with fax machines, computer software and telephone technology
• Ability to understand and apply regulations applying to functional area
• Maintain contracts for new and existing business, including contract renewals Assist in contract renewals
• Resolution of customer support issues
• Audit instrument and consumable contracts for compliance to policy and programs and enter into on-line system
• Heavy customer, management and inter-department interaction
• High-school degree with 3 – 5 years diagnostics contract experience in related field required. Bachelors degree preferred
• Demonstrated skills in effective call handling, in a high volume customer service environment
• Proficient in Microsoft office tools - including, but not limited to, Word, Excel, PPT

Representative Senior Customer Support Resume Examples & Samples

• Administer customer sales orders and contracts by utilizing the latest in tools and technology to quote, receive, enter, and execute customer orders quickly and efficiently. In addition, an analysis of each order is conducted to ensure accuracy and consistency per customer requirements. This often necessitates clear and precise communication with other functional areas as to specific customer requirements and contract flow down
• Manage order flow from booking to delivery and provide periodic updates to customers and internal sales and program leaders when changes occur. This is accomplished by working closely with Supervisors, Site Coordinators, Schedulers, Forecasters, and Finance to ensure accurate and timely information is obtained and shared
• Address complex issues where data analysis is required. Exercise a high level of judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Identify areas and opportunities for process improvement and/or cycle time reduction as well as contribute to, or lead, implementation of improvement opportunities

Director, Global Digital Customer Support Resume Examples & Samples

• Own the end-to-end view across the CS department for digital platforms, in particular Web, Social Media, and Community
• Work with team managers to analyze digital trends, recommend adjustments to infrastructure and tools, performance targets, and resources in order to maximize results and support our growing organization
• Oversee the journey towards automation and self-service while improving customer experience and driving adoption. Be the thought leader in our self-service strategy so that any customer issues in this category are being properly owned and resolved
• Have intimate knowledge of the key metrics and KPIs within the digital support domain and drive towards them
• Join the CS leadership team as a thought partner on all things support

International Customer Support Resume Examples & Samples

• Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
• Demonstrating professionalism on the phone and in the office
• Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations
• Assisting in the training of new employees
• High School Education and /or industry experience preferred
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education
• Normally requires two (2) to four (4) years directly related experience
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with World Courier services and operations
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Front line people performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
• Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating/updating and all 5 BT values) such that customers that they call/call them are left "delighted" with the experience
• Requires 6 -12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2-3 technologies or 'high' depth on 8-15 technologies). Example CCNA/CCNP Cisco level
• Must understand the BT products and services that they represent to a solid "basic" level (e.g. same as Sales roles) and in depth BT's operational/service processes
• These people are not 'script-driven'

Customer Support Account Executive Resume Examples & Samples

• Investigate and resolve escalated customer complaints and queries to provide satisfaction and secure positive relations between Deliveroo and customers
• Answer inbound customer enquiries via the telephone in an efficient and timely manner to guarantee customer satisfaction and brand loyalty with every order and enquiry
• Proactively liaise with Riders and Restaurants to ensure orders run smoothly and escalations are dealt with efficiently
• Actively and diligently monitor and provide customer feedback to relevant departments to help continually improve Deliveroo’s customer experience
• Experience working in Customer Service
• Genuine passion for providing the highest level of customer service
• Ability to use multiple systems and multitask in a fast paced environment
• Able to effectively communicate to a wide range of people via telephone or email
• Ability to quickly assess a situation and problem solve to point of resolution
• Being the first point of contact for our customers
• Explain how our website/products work to agents and users
• Communicate to various departments in the business
• Provide website/product feature support
• General customer service tasks
• Resolving customer enquiries within reasonable time-frames
• Working part-time rostered hours
• Direct, coordinate and provide the highest level of customer service and ensure customer satisfaction
• Some assignments may be customer facing
• Provide Tier 2 help desk support to a variety of disciplines for resolution and follow up regarding inquiries relating to billing, ordering, provisioning or collection
• Resolves complex issues including repair, maintenance, billing, and or orders
• Proactively identify, communicate and resolve service affecting issues, technical support for product service resolution
• Recognizes and recommends operational improvement
• Provides trouble isolation for maintenance issues involving AT&T facilities
• May act as a SME by sharing best practices
• 24X 7 environment

Customer Support Agents Needed Immediately Resume Examples & Samples

• Strong attention to detail and the ability to troubleshoot issues methodically, while providing creative solutions within established guidelines
• Superior communications skills, building trust, and gaining customer loyalty
• Possessing strong researching skills, including database searches, knowledgebase review, and online searches
• Previous experience with online tax software package(s)
• Flexibility to work between the hours of 7:00 am and 11:00 pm, 7 days a week (schedules will be 40 hours per week with two days off during full

Level Customer Support With Strong SAP Knowledge Resume Examples & Samples

• Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor
• Gather and enter basic sales order information from the customer into SAP
• Implement pricing in SAP for products, discounts, and customer specific prices
• Resource to Sales & Marketing to implement special promotions
• Minimum two-year associate degree related in pertinent disciplines desired or minimum proven 5 years experience in Customer Service
• Solid interpersonal, verbal and written communication skills
• Strong Knowledge in SAP, and PC based applications is a must
• Very organized
• Ability to work independently and complete projects efficiently
• Volt is an equal opportunity employer
• Call and ticket triage
• Assist customers with inquiries via telephone and email regarding basic information about our products and services
• When necessary, quickly re-direct escalated customer phone calls meet SLA's
• Communicate to customers clearly, effectively and professionally
• Provide prompt, courteous, professional service to our internal and external customers
• Serve as a liaison between customers and other functional areas to communicate information
• Participate in on-call/after-hours rotation
• Desire to work in a fast-paced environment within the technology sector
• Ability to prioritize and multitask work to ensure that timeframes are met
• Proficiency with Microsoft Office programs (Outlook, Excel, Word, Visio, etc.)
• Proficiency with Microsoft desktop operating systems
• Proficiency with computer networking, including switches, SMB routers and wireless access points
• Detailed understanding of the product sets within 30 days
• Coordinating work on multiple incidents with varied requirements and product sets for multiple customers simultaneously
• Time management is critical to ensure the timely issue resolution of customers
• IT Customer Support will work with other Help Desk associates, as needed, to resolve incident-based customer issues and to meet functional area SLA's
• Clear and Accurate Ticket Time Logging, Communication and Current Internal Notes

Doordash Inbound Customer Support Night Shift Resume Examples & Samples

• Fluency in written and spoken English
• Minimum of 6 months customer service experience in any sector
• Excellent judgment and decision-making skills
• 12 months customer service experience in any sector
• Ensure all Challenger administration (including medical information, passport, fitness) is up to date, correct and approved before departure
• Enter Challenger applications on to our database
• Collate information packs for initial presentations to students and guardians and ensure schools have all launch materials required during the sales process
• Ensure families are up to date with finances - be prepared to take payments over the phone, liaise with finance, action refunds, and tactfully investigate and evaluate individual payment plans assessing individual’s circumstances and find an appropriate course of action etc
• Fully record any school, Challenger and guardian correspondence on bespoke company database
• Provide fitness feedback to Challengers and guardians
• Provide advice and support to Challengers and guardians both verbal and written on a wide range of issues including but not limited to fundraising, expedition kit, destinations and itineraries, medical issues, booking conditions, payment options, flight enquiries, safety and back up
• Ensure efficient responses to incoming queries and requests for support from the SAMs are actioned and tailor our servicing and support to the individual school needs and particular requirements, as directed by the SAMs
• Liaise on behalf of the SAMs with departments based in Head office, e.g. planning, flights and leader management
• Deal with minor issues and complaints within the portfolio, ensuring relevant internal parties are well informed of concerns that may threaten the relationship with the school or financial implications that threaten the profitability of a school
• Foster great relationships with all associated Customer Support Coordinators and School Account Managers to ensure everyone is able to deliver the best possible service on the front line
• Support with manning the Operations Centre throughout the year to ensure teams on the ground receive prompt help when needed and guardians and schools at home are kept well informed of incidents
• Quality controls of contracts
• Creation and set up of new contracts
• Point of contact for stakeholders
• Product Promotion
• Strong and effective communication
• Accuracy oriented
• Adaptability and flexibility to change
• Talent to work in a team environment

Healthcare Customer Support Hiring Professionals Looking TO Advance Resume Examples & Samples

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• High school diploma with three to six months of sales experience preferred
• Job requirements may vary by country and will not contravene any local laws

Director, Broadcloud Customer Support Resume Examples & Samples

• Direct world-wide Customer Support teams including the US, Europe, Japan, and Australia that provide 24x7 technical support assistance to our customers including inbound calling, on-line chat, support portals, and ticketing
• Ensure our service offerings and our customer support portals proactively provide customers with the self-help, documentation, release notes, and FAQs, to avoid problems or resolve them quickly
• Work closely with Product Management, Development, On-boarding, and DevOps teams to build resilient and scalable solutions and processes for our customers, as well as the continuous improvement of procedures and support tools within the global support teams. This includes reviewing any pre-release software to ensure the service is easily supported, the global support team is trained and our support portals are ready to assist customers
• Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, for resolving customer issues with a high degree of customer satisfaction
• Oversee any outages and customer communications when required, providing timely and accurate communications to expedite the restoration and restore customer confidence including follow-up with a comprehensive RCA
• Ensure the targeted service and performance standards, including our SLAs and availability targets are met. This includes monthly reports of our SLAs and ticketing trends that provide the insight needed for continuous service improvements
• Manage customer and internal escalations ensuring effective coordination between the global support team and other relevant departments
• Review new support and service opportunities including RFPs and customer contracts to determine any gaps that need to be filled and make recommendations to meet the customer objectives
• Occasional international travel will be required to work the teams and visit international customers as needed to review business plans, SLAs, and develop customer relationships
• 10 years of experience in telecommunication or networking, with an emphasis in the areas of Operations, Technical Sales, or Customer Support
• 5 years of personnel management and Customer Support
• Bachelor’s degree is highly desired
• A comprehensive understanding of cloud-based services and Telecommunications
• Demonstrated technical and Customer Service skills to resolve customer issues, build relationships, and promoted industry leading customer satisfaction
• Dynamic, energetic, motivated, with a positive outlook and enthusiasm to continually build customer confidence and make continuous improvements of processes and tools
• Strong interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels
• In urgent situations to be able to calmly empower, delegate and prioritize tasks responsibilities to coordinate a global team
• A working knowledge of business tools and practices in change management and the related planning and real-time customer notification practices
• A comprehensive understanding of how a Service Provider business works, the needs of their end users, and an understanding of the Software as a Service business model
• A background in customer service leadership, knowledge centered support (KCS), customer service operations

Director Information Technology Customer Support Resume Examples & Samples

• Partners with customers to create service level agreements, metrics, and key performance indicators to ensure that the Customer Support team is meeting the needs of the organization. Manages analysis, reporting and review of information and recommends changes to processes and procedures to improve customer support effectiveness
• Work with fellow FSM IT senior leaders to create, revise, and implement a comprehensive strategic plan that identifies and addresses the current and future needs of the organization, promotes continuous improvement, and ensures financial stability
• Collaborate with other schools at NU, Northwestern IT, and Northwestern’s clinical partners to identify areas of overlap, economies of scale, and resolve problem areas
• Participate in the annual budget planning process, creating the annual budget for customer support services, and recommending for strategic financial allocation. Responsible for financial management of customer service IT budget, monitoring performance and accountable to Senior Director for financial performance and decisions
• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience
• 7 to 10 years' supervisory work experience in a professional information technology environment in customer support, in a medical center or higher education administration or other relevant experience is required
• Excellent communication skills (both written and oral), accompanied by a pleasant personality, positive attitude, and the willingness to work with and help others
• Customer service experience required, with a proven ability to manage difficult situations with challenging customers
• Experience with budgeting & financial management
• Highly motivated, results oriented

Brokerage Customer Support Resume Examples & Samples

• 2+ years of experience with IaaS covering Compute, Network & Storage across multiple public cloud providers including AWS, Azure, & SoftLayer
• Understanding of ordering lifecycle on public cloud
• Exposure to ITIL aligned teams (Incident Management)
• Understanding of middleware
• Understanding of Network concepts
• Basic Administration of Windows and Linux
• Understanding of User & Role
• Designing and Implementation in Websphere, Jboss Suite
• ITIL support, Middleware Technology Consulting
• Enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack
• Enjoy using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Are skilled at explaining technical problems and issues succinctly and clearly
• Are a strong, confident, and exacting writer
• Are exceptionally flexible and can context switch without it disrupting your positive disposition
• Enjoy contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team
• Familiar with source control systems such as Git
• Familiar with Elasticsearch Logstash and Kibana (ELK) to make logs searchable, or Grafana to make performance metrics explorable
• Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
• Desire to be part of and contribute to the open source community
• Comfortable with object oriented scripting languages (ideally Ruby)
• Emerging Puppet technologies such as HA, VRX, and more
• Pursuing a technical degree (CS/IT/Eng/ITSec) or at least 4 years equivalent experience
• Provide support for eMaint software applications to end users in a Microsoft and Web-based environment
• Answer incoming eMaint software support phone calls, email and chat communications
• Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue
• Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view
• Good mechanical aptitude and problem solving skills
• Strong ability to communicate technical information both in writing and verbally
• Strong work ethic and ability to work efficiently and effectively with minimal supervision
• Customer service experience is a plus
• Database knowledge is a plus
• Fluency in Spanish or Portuguese is a plus
• Non-peak season: average 30-40 calls per day
• Peak season: average 60-80 calls per day
• Non-peak season: average 20-30 email messages per day
• Process orders (i.e orders received thru ACD, replacement orders, backup order entry etc.)
• Weekly review of key accounts to analyze and determine shipping expectations and open order in dollars
• Expedites valid orders and provide updates to the customers
• Perform back up and work load sharing activities with other Domestic Customer Service
• Adhoc projects as directed by immediate supervisor or from the management team

Customer Support Scheduler Resume Examples & Samples

• Daily monitoring of external customers training plan to ensure courses are scheduled accurately and in a timely manner, to the standard set
• Analysis of outstanding needs on the training plan to ensure additional courses are scheduled, where appropriate
• Create training schedules for training based work
• Administrative tasks as required to support project activity and to support the wider team when required
• Ensure all trainer and room changes are actioned and the relevant people updated
• Solid planning, organisation abilities and excellent attention to detail
• Team working skills to work with other team members
• Advanced Excel data analysis skills
• Ability to manage complex process and multiple stakeholders
• Planning for large training rollout programmes
• Resource management
• Experience of working with planning techniques
• Strong delivery focus and proven communication skills
• Experience working in a training environment would be an advantage
• Experience producing reports and dashboards using Excel and other tools would be an advantage

Olss Customer Support Internship Resume Examples & Samples

• Demonstrate excellent Customer Care and support skills in every interaction with internal and external customers
• Assist in maintenance of Optuitive Standard database mappings
• Assist in conversion and distribution of Eyefinity updates
• Assist in conversion and distribution of Vision web updates
• Set up and maintenance of products on Optuitive standard
• Set up and maintenance of pricing on Optuitive standard
• Troubleshoot problems with software application and escalate as needed to senior support staff to document issues and report through current procedure
• Must be available 12 - 20 hours each week for a 12 week engagement
• 85% or more of work to be performed in the office with some ability to work from home
• Be a full-time undergraduate/graduate student in good academic standing
• Pursuing a degree in Computer Science, Business, Arts, Technical or related field
• Must maintain good (digital) citizenship
• Must have strong communication skills
• Must uphold, enforce, and abide by all company policies
• Strong writing skills
• Working knowledge of TCP/IP, Microsoft Products, Visio, SQL preferred

Ikea Customer Support Center Resume Examples & Samples

• Be responsible for leading and implementing the Social Media Customer Care strategy to establish IKEA as the leader in life at home in the social media environment, and to reflect our communications strategic focus areas in the Social Media Customer Care strategy
• Be responsible for public customer interactions of social media, and be the voice of IKEA US on social platforms
• Identify relevant social media opportunities for IKEA US, and implement their addition to our social media ecosystem
• Conduct online advocacy and open a stream for cross-promotions
• Lead social media within the business, communicating with key stakeholders on the opportunities and purpose
• Manage the staff and activities of the Social Media team, including coaching, mentoring, training, scheduling and performance management utilizing IKEA values
• Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible
• Being responsible for the process of listening and responding to consumer conversations relating to life at home and the IKEA brand within the social media environment
• Partnering with the Customer Support Center Customer Resolutions team to implement a suitable solution for customer complaints within social media
• Producing reports for CSC & Stakeholders
• Increasing social media reach by working across functions to grow communities, and by optimizing the use of platforms and paid support
• Being responsible for supporting crisis management from a social media perspective, in coordination with Corporate Communications and other relevant stakeholders
• Identify threats and opportunities in user-generated content surrounding the company
• Social Media content management experience
• Practices superior time management
• Experience in developing content for social media platforms
• Up-to-date knowledge of the complete social media landscape, usage and measurements
• Educational Degree: High School Diploma and relevant IKEA experience required
• Amount of previous related Social Media experience: 1-3 yrs
• Previous leadership/management experience: 3-5 yrs
• Fluent in English written and verbal skills
• Producing reports for Customer Service Center & Stakeholders
• Manage and lead a team of Call Center advisors and their daily activities, including recruitment, coaching, mentoring, training, and performance management utilizing the IKEA Values
• Perform quality sampling reviews on team and provide constructive feedback on monitored calls
• Coach and develop Call Center advisors to meet and exceed IKEA US Customer Support Center objectives and other developmental areas as identified
• Track and report on productivity measures, ensuring all Advisors are meeting standards
• Prepare/present Advisor performance reviews during annual review process
• Assist in the management of call flow
• Coach Advisors in handling of escalated calls and conflict management
• Take calls as needed to assist in meeting service level standards
• Coach and manage team on company policies and procedures including attendance policies and corrective action procedures
• Comply with all HR policies and procedures, federal, state, and local laws; attending un-employment hearings as needed
• Attract, retain, develop, and inspire Co-workers by realizing the Human Resource Idea to become the best retailer to work for
• Contribute to the development, implementation and evaluation of the Customer Service Business Plan
• Initiate development activities to secure customers meet friendly, helpful and knowledgeable co-workers
• Partner with managers and coworkers to influence and support overall positive working environment; to include actions to secure a positive shopping experience in line with established customer service standards and a sense of urgency in addressing customer service issues
• Perform leadership actions/activities, such as Duty Manager shifts, open and close functions, and team meetings as required
• Take action to support and establish Frontline business objectives and define goals with customer needs as primary focus
• Create an environment where the IKEA Culture is a strong and living reality that embraces the diversity of Co-workers and customers
• Ensure that the Front Line Team maintains a safe, clean, and orderly area in “shape as new” and compliant with internal standards and external regulations
• Support and implement IKEA US Customer Support Center management decisions
• 2 yrs Call Center experience preferred
• 3-5 yrs management experience
• Proven Leadership ability
• Writing proficiency skills
• Excellent team-building and interpersonal skills
• Service selling experience
• Ability to work effectively in fast-paced, high-volume environment
• Interest in Home Furnishings
• Share your knowledge and learning
• Eagerness and desire to understand the IKEA business and customer needs and influence improvement of the business
• Strong desire to ensure a safe, profitable, and efficient environment for coworkers
• Ability to share your knowledge and learning and collaborate with others while acting as a culture and values ambassador
• Administer and evaluate training programs
• Assess skills gaps and evaluate the effectiveness of a learning intervention
• Form strong business relationships at all levels in the organization
• Be a dynamic, action oriented team player that is self-motivated and confident in making independent decisions with the ability to influence and act
• Strong interpersonal, communications, analytical, problem solving, and organizational skills with a highly developed service focus
• Use creative problem solving skills in conjunction with IKEA’s core values
• Fluent in English (written and verbal skills)
• Develop and maintain forecasting on a daily/weekly/monthly/yearly level
• Monitor and analysis volume trends
• Update Steering/Management staffing needs
• Manage and report Global RFC & Wrap-up Codes
• Partner with Service Office stakeholders and Business Navigator
• As an IKEA co-worker you take responsibility for leadership by leading yourself and others
• With your way of turning values into behavior and with your competence you take part in maintaining a strong IKEA culture
• Knowledge of IKEA Brand, culture and values
• Deep knowledge of contact centre business
• Good Knowledge of Workforce Management Software (i.e., Interactive Intelligence, IEX) communication platform used in the Customer Support Centre
• Advanced in MS Office Excel
• Good knowledge of country and local legal requirements in staff planning
• Deep knowledge about IKEA staffing optimisation process
• A good understanding of how systems and processes interact with staff planning tools
• Experience of forecasting methods and processes
• Exceptional numerical reasoning, attention to details and accuracy skills
• Educational Degree: College Diploma or relevant IKEA experience required
• Amount of previous related experience: 1-3 yrs

Gams Customer Support Resume Examples & Samples

• Follow dedicated Automotive customers according contracts (product support and deliveries)
• Records, tracks, and ensures timely closure of issues and action items
• Performs analysis based on ou Automotive database to provide internal and external studies
• Participates in requirements gathering and the development of creative solutions for client business problems or workflows
• Assist team for deliveries and SQL programs
• Customer orientated
• Able to provide high quality work and auto-control
• Established analytical and problem solving skills
• Demonstrated verbal and listening communication skills
• Demonstrated time management and prioritization skills
• Basic skill in Oracle SQL
• Willingness to work in a Global organization
• Working experience in automotive industry (retailer, importer, manufacturer, supplier)
• Managing Customer Support Team's performance, quality, time and resource within company policies and legislation
• Maintaining relevant production of succinct and timely reports for all aspects of team’s performance
• Conducting personal development needs of the Customer Support Team
• Building, maintaining and developing good working relationships with Customers, Colleagues, Management, Suppliersand relevant third parties
• Assisting with evaluations and audits of the Services provided when appropriate
• Training staff in Customer Support processes when required
• Ensuring all monthly invoicing & crediting (customer & supplier) is completed in a timely manner
• 5 years checkable work history
• Unrestricted right to work in the UK/EU
• Fluent written and spoken English
• Excellent administration skills with a proven record in a business administration environment
• Comprehensive IT skills including ability to use all MS Office packages, including excel
• Ability to work independently with a methodical approach in a highly demanding environment
• Ability to operate in a professional and confidential manner at all times
• Self motivated and able to work on their own initiative
• Strong organisational and time management skills
• A minimum of 2 years’ supervisory/management experience in a busy office/customer support environment
• Available if required to work evenings & weekends
• Analyze order problems and orders with exceptions
• Identify root causes
• Drive resolution of problems and exceptions between all involved stakeholders
• Identify process improvement opportunities and lead or participate in the implementation
• Define process improvement opportunities
• Provide process support and continuous “training” to outsourcing partners
• Implement structural fixes on identified root causes
• Determine and approval financial related issues; invoice approvals and credits towards Key Markets etc
• Manage operational escalations related to customer orders
• Support outsourced activities and to provide instructions how to handle, identify and process orders and parts
• Handle quality escalations and act as a liaison towards the technical products experts in the Business Units
• Inform outsourced partners of any changes to business process documentation (two way communication)
• Provide management reporting
• A competitive package
• 25 Holidays per calendar year
• A variable bonus based on both Philips results and personal performance
• Solid company pension scheme and attractive collective health insurance package
• Long-term incentives grant and opportunity to buy Philips shares and products with discount
• Healthy work-life balance
• Maintain database by inputting invoice and bill-back data and update managers by consolidating, analyzing, and forwarding daily action summaries
• Resolve order and possible delivery issues by investigating data and history and identify alternate means for filling orders
• Provide sales and projection results by preparing and forwarding sales tracking reports
• Maintain customer database, prepare and distribute monthly reports
• Prepare sales presentations by compiling data and develop presentation formats and materials
• Track sales expenses by tracking, consolidating, analyzing and summarizing expenses
• Accomplish department and organization mission by completing related results as needed

Customer Support & Communities Manager Resume Examples & Samples

• Have experience in a customer facing role (Essential)
• Have a minimum of 5 x GCSE at grades A*-C including maths and English (Essential)
• Have experience working with high value customers to identify their needs (Desirable)
• Hold awareness of building brand and branding initiatives (Desirable)
• Provide Team Member with comprehensive qualitative monthly audit feedback to include attendance updates, voice audit summaries, analysis of productivity levels against goals and summary communication of departmental and/or business news
• Accept supervisory calls including customer/dealer problems and take appropriate action to resolve issues
• Provide corrective feedback to team member as necessary
• Participate in the training of new hires
• Verify payroll information, various administrative task
• Provide Team Member with statistical feedback
• Team member succession planning
• Supervise team members and provide additional support to the Resource Desk as needed
• Work closely with all staff members and peer supervisors to ensure open communication and consistency or work flow
• Initiate, contribute and spearhead projects as they develop and/or assigned
• Candidates must be able to work independently, with little or no direction from Unit Manager and maintain a high degree of productivity and accuracy
• Must have basic knowledge of computer applications
• Excellent written/oral communication skills, strong organizational skills, detail oriented and are able to multi-task
• Action/results oriented, change management, people leadership, self leadership
• Prefer 1-2 years management or supervisory experience in a customer service center environment
• Answer incoming telephone calls in a professional and courteous manner
• Ability to troubleshoot mechanical and electronic issues
• Formulate professional technical responses to a majority of incoming support requests via Email or Web form
• Use scientific software to plot, process and evaluate customer data
• Input customer questions, quality / warranty concerns and VOC information accurately in an organizational wide CRM database
• Develop and maintain relationships with customers
• Develop, maintain and use basic knowledge of customer support processes (i.e., pricing, products, etc.)
• Resolve customer complaints/problems and provide follow up to customers and Manager/Supervisor if needed
• Provide hands-on job function training to coworkers as needed
• Maintain a clean and organized work area to facilitate service best practices
• Participate in Kaizen events
• Work off-shift, as needed, to support department and meet deadlines
• Offsite domestictravel to customer locations
• Provide limited onsite or offsite technical training to customers
• Provide feedback to product managers, sales and engineering about product improvements
• Provide support for R&D and Science related projects
• Bachelor’s degree in Oceanography or similar Environmental Science or Earth Science preferred
• 1-3 years’ experience in a customer service related field
• In-depth knowledge of Microsoft Office Suite (including Access)
• Experience with SalesForce or similar CRM software preferred
• Must have a valid driver’s license and a good motor vehicle driving record

Customer Support Service Technician Resume Examples & Samples

• Provide Support in the Setup, Installation, and Configuration of Computers and other Hardware that is part of Customer Deliverables
• Diagnose and Resolve any Problems that might arise in these systems
• Perform Installation and Maintenance trips for all systems
• Assist in Customer Support and Training for installed systems
• Assist with the Packing and Shipping of contract material
• Assist with the daily in house shipping requirements for in support of customer service and installation
• Write Technical Reports and Read and Follow Test Plans and Procedures
• Follows Blueprints, Guidelines and/or Diagrams to ensure Product Specifications and Tolerance Levels are met
• Test and Integrate Components per customer orders
• Operate production equipment
• Troubleshoot and Repair returned equipment
• Configure and Load Computers per customer request
• Additional requirements as directed by the Customer Service Manager
• High School Diploma or GED is required
• Minimum 3 years technical experience required in troubleshooting, testing and maintenance of commercial and computer equipment
• Ability to read schematics, wiring diagrams, and assembly type drawings required
• Must be able to use a wide variety of hand tools
• Must be computer literate with knowledge of MS Office, computer assembly, configuration and support
• Mechanical, electrical and electronic assembly experience desired
• CompTIA A+ (Plus) Certification, preferred
• 50% travel to customer sites is required
• Spanish language is a plus but not required
• Mapping of customers feeds
• Checking and changing customers feeds
• Dialogues with account managers and customers
• Being innovative regarding titles and specifications of the customers feeds/ads
• Control of the several systems/feeds
• Working closely with another “Customers Support Supervisor”
• Dialogues with our system providers in the Netherlands
• Act as a subject matter expert for a given set of Fitbit products, including hardware, software, firmware, and other products & services
• Work with Customer Support, Community, and Social Support teams to triage and escalate customer-facing issues, develop communication plans for product launches, and influence product development based on feature requests from the user base
• Maintain documentation of current and emerging issues for customer support agents, including handling process and proper troubleshooting, and communicate updates about the resolution of these issues to customer support agents via the proper channels
• Collaborate with the Customer Support Content and Training teams to develop internal resources and customer-facing messaging to support product launches, changes to the product, and emerging issues
• Direct the work of customer support agents around the world, both directly and remotely, including communication with agents, support staff, and supervisors
• Contribute to contact center staffing plans and forecasting
• Advocate within the larger Fitbit organization on behalf of both the customer and our support agents
• Some international travel required - up to 10% annually
• Familiarity with reporting and analysis, especially Tableau, Salesforce, and Excel
• Advanced knowledge of JIRA or equivalent project management software, especially Agile boards and creating/filtering tickets
• Strong ability to prioritize and manage multiple requests from different partner teams
• Excellent communication skills and high emotional intelligence
• High personal productivity with demonstrated follow-up ability
• Personal interest in consumer electronics, digital health, and wellness
• Bachelor’s degree or higher preferred
• Dealing with customer queries via telephone, email, SMS and live chat
• Processing account withdrawal, deposit and documentation requests
• Handling customer registrations and KYC where required
• Dealing with complaints and/or disputes
• General administration tasks to support customer requirements
• A proactive approach to assisting the marketing department
• Provide technical support to online customers
• Experience of a customer support environment
• Ideally with work experience within betting/gambling although this is not mandatory as training will be provided
• Excellent eye-for-detail,
• Excellent IT skills,
• Sports/betting awareness
• Good understanding of customer retention are essential
• Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of debit cards
• Assists customers with disputes, fraud reports, PIN reset, card activation, etc…
• Sets up new debit card accounts, maintains accounts as needed including lost/stolen cards, and inputs data into multiple systems as required
• Assists branch associates and customers with instant issue cards
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
• Performs other duties and responsibilities as assigned
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations
• Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization
• Must possess excellent telephone skills, including a professional speaking voice
• HS Diploma/GED and
• One year of experience in customer support
• Minimum of one year clerical and/or secretarial experience is required
• MS Word, Excel, and Outlook

Customer Support Mgr Resume Examples & Samples

• Identifies and facilitates the route of all technical queries and problem resolution from the customer / field to Corporate Technical Support and Engineering. Advises EMC senior management of any developments and action plans. Generates support plans to resolve complex service related problems
• Analyzes customer technical problems with respect to business, operational and financial areas of customer service and has responsibility for making decisions relating to these issues. Controls and directs internal resources in terms of setting time requirements and expectations
• Travel to customer sites and EMC offices as required. Performs other duties as required. Will carry a pager and will likely be called upon during off-hours to become actively involved in resolving a customer issue. EMC Proven Professional Certification desired
• Coordinates activities with Account Personnel from Sales, System Engineering, TSG and Customer Service to ensure all customer needs are met. Acts as point of escalation for front line issues and concerns on specific problems relating to assigned region or country and is responsible for ensuring follow up and fault resolution. Coordinates all aspects of ongoing service issues, technical assistance and direction to customers regarding EMC products
• Integrates customer and EMC business requirements with technical requirements to determine best course of action when resolving customer issue. Enables sales by positioning solutions to protect EMC product image while identifying sales opportunities. Gather customer intelligence on sensitivities and expectations
• Ensures suitable level of service personnel and activity during problem resolution at all locations. Prepares and presents key business issues to senior management to provide and obtain information and to build consensus regarding project direction
• Interfaces with customer on behalf of senior management via customer meetings and written communication. Responsible for acting as EMC CS Laision for customer visits to the Executive Briefing Center
• Presentation skills
• 7+ years relevant experience

MES Customer Support Lead Resume Examples & Samples

• Responsible for handling 1st line support calls
• Receive customer information, determine priority, evaluate system condition
• Provide 1st line technical/application support to the customer and assist in the effective resolution of critical issues
• Working with the Helpdesk, taking the ownership of customer events, to plan actions that will result in the most effective resolution for the customer
• To oversee preventative, corrective maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner
• Provide project support, assisting the project team during system installations
• Maintaining good communications and team working with all managers, colleagues and -customers
• Informing management of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
• Maintaining adequate records of all service visits in line with the company's reporting requirements using current business tools and procedures
• Complying with work instructions, quality policy,- codes of conduct and health and safety policies at all times
• Ensuring that compliance, quality and health & safety standards are maintained in line with Siemens, MHRA and NHS requirements
• Acting as the liaison between the customer and the company on any ‘out-of-contract’ scope requests, ‘ad hoc’ requirements and general questions regarding the MES service -
• Assisting in the production of performance data, including the monthly performance monitoring report
• Attending MES service/support review meetings with the Customer along with the relevant management representative
• Participating in an on-call arrangement to ensure emergency “out of hours” support as part of an agreed rota
• An appropriate engineering or clinical background required, preferably a combination of both disciplines
• Demonstrable hospital experience within a clinical discipline, ideally in Radiology
• Self-reliance and motivation
• Good technical and communication skills
• Good negotiation skills, with the ability to understand the complex nature of NHS requirements within an MES contract
• Ability to work autonomously and make timely and professional decisions with minimum management input
• Good organisation and monitoring skills
• Experience in operational procedures
• Technical and applications product knowledge
• Ability to work within a team and contribute to all aspects of the role

Customer Support Program Mgr Resume Examples & Samples

• Candidate requirements include the ability to gather customer inputs, identify options to deliver a solution, develop a program schedule and manage program milestones, budgets and requirements to deliver the project on time within budget. Projects / programs will be managed within SAP
• Ability to lead and influence across functional organizations to achieve customer and Honeywell objectives
• Ability to solve complex issues and drive to resolution under minimum supervision
• Demonstrate the ability to develop a strong cross-functional network and MOS
• Develop, organize and lead program reviews with internal and external customers. Lead detailed program reviews with Senior Leadership related to product and customer support issues
• Program Management Professional (PMP) certified
• Responsible for program planning development and execution
• Strong communication skills with the ability to present information to senior leadership
• Strong PC skills including Word, PowerPoint and Excel
• Support large customer based with multiple products
• Process orders and provide efficient response and resolution to all customers requests
• Provide timely follow up and feedback provided for all customer issues
• Assigned specific offline projects and daily operations activities
• High school diploma with 2-3 years in customer service and interest in taking skills to a higher level required. Bachelor preferred
• Previous experience in Customer Service, quality focus, problem solving, documentation, listening, phone, resolving conflict, analyzing information, detail oriented, multi-tasking and data entry
• Knowledge of business applications, and a knowledge of ORACLE is preferred
• Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations
• Great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments
• Ability to multitask, learn new job requirements/functions and thrive in a highly metric driven environment
• Ensure operational implementation of the unit action plan
• Ensure prerequisites are set so that customers can receive service and sales support with add-ons, cross selling and up selling to provide a one stop shopping experience
• Ensure the business competence, especially about products and services by supporting the department in their efforts to improve according to agreed development plans
• Secure that the department works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety
• Follow up processes with relevant stakeholders in order to achieve operational success
• Support and inspire a customer-focused culture in all non face-to-face contacts and secure a positive and seamless customer experience
• Secure and monitor that the department is working to set global and national standards and policies
• Ensure customer contacts are guided to the preferred contact method based on analytics and market trends
• Use provided relevant insights to remove obstacles in daily operations
• Provide an inspiring and motivating environment for your team and it's individual members to ensure development and succession
• Understand the market and competition
• Knowledge of the contact center business, relevant sales tools, processes, and working methods
• Ability to identify the need for and drive change within the organization
• Strong organizational skills and the ability to prioritize
• Leadership experience in a people-centric organization driven by achieving success and results through people
• Able to work on both a strategic and operational level managing complex processes
• Enjoy working in a fast-paced environment in constant development to improve people and processes
• Ability to make things happen with flexibility, speed, and simplicity
• Proven experience of being a valuable contributor to customer satisfaction and business unit results in a multichannel environment
• Ability to communicate confidently and clearly in the local language(s) and English. Experienced in problem-solving and conflict-management

IT Analyst Customer Support Resume Examples & Samples

• Ensure an optimal and sustainable service delivery in customer support for all users in Japan and Korea, including help-desk and on-site-support
• Manage day to day support and evolution of IT infrastructures
• Contribute & coordinate projects to guarantee compliance with standards
• Manage the activities of the customer support IT team (help desk, On site service)
• Ensure effective support by defining & monitoring internal SLAs and KPIs
• Build and maintain new way of rolling out hardware and software solutions for all users
• Propose improvement actions & contribute to IT innovations
• Provide and permanently develop knowledge of infrastructure and systems, and ensure documentation for his/her field
• Provide assistance to our customers (via inbound call queue and support ticketing system)
• Perform add/change/delete requests in state of the art Hosted VoIP PBX platforms, Broadsoft and Cisco Call Manager
• Provision IP phones (CISCO, Polycom, Linksys and others)
• Provision Cisco and Adtran routers and switches for new customer installations
• Relevant IT certifications (MCP, A+, CCNA, etc.) or have previous IT Support experience
• Demonstrate a hands-on management approach to support the team Globally
• Set goals and objectives and drive accountability through metrics and process driven results on a quarterly basis. Interact and influence key stakeholders at all levels
• Drive strategic scaling initiatives to reduce the number of incoming cases, improve the customer experience and increase efficiency
• Achieve high customer satisfaction
• Expertise and a proven track record successfully supporting business applications; SaaS highly desirable
• Experience building, driving and executing strategy
• Experience building solid peer relationships in order to influence key stakeholders at executive management level across corporate, geo and region
• Bachelor’s degree in Business, Computer Science, or equivalent areas of focus
• Strong ability to influence stakeholders at all levels including
• Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong global working relationships
• Shows and encourages employee accountability for their actions
• Ability to generate a sense of urgency and rally appropriate resources to drive resolution to critical customer issues

Senior Director, Customer Support Resume Examples & Samples

• Ability to recruit, manage and retain a high performing team now addressing current and future needs
• Ensure a collaborative and integrated approach with other areas such as QA, Development, Product Management and Services
• Drive action plans for escalations severely impacting customers, driving problems to resolution and managing the communications within Workday and with the customer
• Build relationships with customers
• HCM expertise
• Proven strong people leadership skills, has built and managed direct and virtual teams; managed cross functional and regional teams
• Cross Functional Collaboration
• C Level and Executive Management
• Objectivity and openness to others' views and continuously builds a positive team spirit
• Drives teamwork and collaborative information sharing
• Strong strategic thinking, creative problem solving, and analytical skills along with ability to execute
• Proven ability to collaborate and build relationships with customers
• Excellent verbal, written, visual/presentation skills

Customer Support Center Rep Resume Examples & Samples

• Assess customer needs via telephone using the appropriate procedures
• Maintain organized files or log sheets for appointments, vehicles scheduled in, customer follow-up calls, and estimate follow-up letters
• Maintain records of all calls, complaints, and repairs
• Schedule breakdown repairs to appropriate locations
• Escalate customer complaints to upper management depending on nature/complexity of each case
• Six months' experience in commercial vehicle repair call center environment
• Proficient switchboard and data entry experience

Manager of Customer Support Management Team Resume Examples & Samples

• Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region
• Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers
• Responsible for the overall business success of a set of services, solutions, or a sub- set of the portfolio, product family, or functional segment. Establishes strategies and business plans to support business goals and initiatives by driving profitable growth and TCE
• Manages and monitors performance of product and service business metrics (e.g., attach, penetration, revenue, TCE); delivers recovery or action plans for exception issues
• Identifies and drives process improvements for services route to market, delivery, business operations, and individual and team productivity to improve overall effectiveness
• Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams, and Regional Business Development Manager, Sales, Solution Partners Organization, and delivery functions
• Focal point for functional team issues and resolution
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Creates a working environment that is conducive to individual growth, high performance, is challenging and rewarding. Achieves diversity and other HR goals
• Typically 8+ years to establish proven track record in Service Business Management Established management background of high level individual contributors (leading teams)
• Typically first level and advanced level university degree
• High market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes
• Demonstrate knowledge of corporate organization, culture and policies, cross functional roles and objectives
• Skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation skills
• Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
• Demonstrated ability to provide thought leadership and drive change across functions; highly developed program management and change management
• Management by influence with international, multi-cultural, virtual teams
• Influence cross-functionally and on senior management level

Finance Director, Customer Support Resume Examples & Samples

• Manages the finance function for a mid-sized, complex business, or a major finance sub-function for one of HP's largest, most complex businesses
• Develops and leads planning, design, implementation, communication, and delivery of the company's finance initiatives within area of accountability across the organization
• Accountable for leading an organization of managers and individual contributors for a business function by setting overall initiatives, allocating financial and human capital for programs and projects, and ensuring timely and effective delivery of financial programs
• Oversees the key controls within one or more domains of responsibility to ensure compliance with legal and accounting requirements (e.g., GAAP, SBC, AFM)
• May be responsible for significant dotted-line employee reporting relationships
• First level university degree with a focus in business or economics; advanced degree and/or accounting certification (e.g., CPA, MBA) strongly preferred
• Superior understanding of accounting principles and financial analysis

RT Logic Co-op Customer Support Resume Examples & Samples

• Completed at least one year of undergraduate college coursework towards a degree in Electrical Engineering, Computer Science, Information Technology or related field
• Familiarity with programming languages C, C++, Java, Python, lab equipment (network analyzer & spectrum analyzer), and Software/Hardware development
• Willingness to learn on-the-job and work with a team to contribute to the resolution of technical issues
• Have excellent communication skills
• Ability to work at least 15 hours per week during the spring of 2017 and at least 20 hours per week during the summer of 2017

Customer Support Officersr Representative/g Resume Examples & Samples

• Working as part of a team to provide Conflict Resolution assistance at client premises where there is potential for conflict
• Presenting at all times, a smart, alert, visible and commanding presence at the premises of our clients
• Ensuring the safety and security of our clients’ buildings and assets by carrying out all duties in full adherence with the Site Assignment Instructions
• Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
• Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift
• Prior experience of working as a Security Officer in the Security Industry
• Unrestricted right to work full time in the UK for a minimum period of 12 months
• Be fluent in spoken and written English
• Area Security Officer/G822/82946/1
• Manage the volume and quality of service requests and prepare weekly reports regarding trending and tracking of metrics relating to service requests
• Work with other IT & Prospect Strategy staff to define Tiers 1, 2 and 3 for various service areas
• Ensure all incoming requests are properly triaged, resolved or escalated to the appropriate levels. Provide support for Tier 1 & 2 requests
• Configure, customize, maintain and support the ServiceDesk. Develop documentation, maintain and update the ticket system as necessary, and make decisions and recommendations on ServiceDesk products
• Establish and monitor Service Level Agreements; analyze and maintain agreed upon performance levels
• Complete project planning and prioritization of support services
• Monitor, recommend, and make changes to policies and systems as needed to address DAR support needs
• Serve as a technical resource and back up support for technology related support needs within IT & Prospect Strategy and within DAR
• Liaise with customer support ticket system vendor for troubleshooting, invoicing, and contract negotiation
• Support user service requests related to the ALADIN system
• Supervise and assist with desktop support services, including managing PC life cycles (installation, imaging, set-up, maintenance, upgrades and replacements), and providing PC and printer support (connectivity, reporting issues, viruses) at multiple locations
• Oversee management of user accounts and user roles
• Partner with Technical Training Specialist to support development and dissemination of how to guides, knowledge base, FAQ lists, etc
• Conduct research on emerging products, services, protocols, and standards in support of customer support technology
• The candidate will be responsible for hiring, evaluation, management and training of all customer support staff
• In-depth understanding of desktop computing principles and their interaction with server-based web-enabled architecture
• Exceptional customer service orientation, including strong written and verbal communication skills and strong documentation skills
• Ability to multi-task and prioritize in a high pressure environment
• Experience with the following operating systems: Windows, Linux
• Experience with the following systems/software programs or their equivalents: Atlassian suite (Jira ServiceDesk, Confluence, Tempo), MS Project, Skype, Box, Lyris, MailChimp, Active Directory
• Additional years of experience managing a customer service environment
• Experience working with Jira ServiceDesk
• Knowledge of database management and design (particularly in Oracle systems)
• Knowledge of SQL
• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs
• Captures all dealer requested details for each campaign, working with Creative, Data, and Production to in-market each individual direct mail enrollment
• Ensure all information is captured on the enrollment forms; work with Sales team to gather all needed info
• Oversees implementation of all projects ensuring accurate, efficient, and timely execution
• Ensures that all client requests are handled in a timely manner
• Establishes an in-depth knowledge of the client’s business and product lines
• Work with various internal and external data partners to ensure accuracy of lead lists and campaign programming
• Supervises creative development
• Manages internal approvals
• Supervises in-house data activities to ensure accuracy
• Maintains high quality control procedures and make recommendations as necessary for improvements
• Supervises production activities to ensure accuracy and quality of printed materials
• Reviews all print production proofs, mail sign-offs
• Works with Account Supervisor/Account Director to ensure processes are documented
• Position will interact with every department in the company and will interact with client senior management
• Strong communication and administration skills are essential
• The ideal candidate would be a self-starter and would require minimal direct supervision

Manager Allocation & Customer Support Resume Examples & Samples

• Bachelor’s degree (or higher) in industrial distribution, energy management, management, business, finance, economics, accounting, math, science or engineering preferred
• Masters in Business Administration preferred
• Minimum of ten (10) years in the refining industry or related experience required
• Minimum of three (3) years managerial experience required
• Understanding of refining economics and the refining business (planning & economics, trading, refining, product supply, wholesale marketing) required
• Knowledge of market basics, including futures, cash markets, and location arbitrages required
• Fundamental understanding of pipeline operations, product scheduling, balancing product inventory, and terminal loading operations preferred
• Understands logistics required for the terminal allocation system including customer setup, allocation configuration and management of customer allocations preferred
• Experience with inventory management tools (dashboards, Excel, and third party tools), demand forecasting tools and commercial allocation systems) preferred
• Prior experience in at least one of the following roles: Scheduler in Crude Supply or other business line, Risk Analyst in Supply and Product Risk Analysis, Allocation Specialist in Wholesale, Different Scheduling role in Product Supply, or Commercial Analyst in Business Analysis and Reporting preferred

Senior Assist Customer Support Resume Examples & Samples

• Two or more years of customer service or other telephone experience
• Business and analytical problem solving skills
• Ability to follow oral and written directions
• Establish a good working relationship with assigned customer base to ensure quality improvements and increased customer satisfaction
• Manage the customer relationship to ensure we provide seamless service. Ensure customer satisfaction using formal and informal customer feedback. Drive internal organizations’ action plans and continuously monitor and provide customer input to address and resolve customer issues
• Provide a monthly report/metrics to RSL GM regarding the status of customer accounts detailing all concerns for business reviews
• Investigate and coordinate new logistic solutions to market to all customers
• Work closely with other functional groups within PW and PW RSL to ensure customer expectations are met or exceeded
• Lead the evaluation of new business opportunities and make recommendations on bid / no bid decisions, drive business growth through new opportunities, and gain market share
• Develop pricing and negotiation strategies which support company objectives and the strategic plan
• Based on customer and market needs and trends, identify potential new product development opportunities
• Minimum of two (2) years of related experience. 2 or more years in business development, customer service, sales management or other similar position
• Aerospace industry experience is highly preferred
• Highly effective communications and influencing skills
• Experience dealing with and effectively communicating with international customers required
• Job Knowledge of SAP, Microsoft Office and excellent communication (written and verbal) skills
• Some travel required estimate 10% may be required to visit assigned customers including internationally
• Proven track record of maintaining positive long-term business relationships
• Team player that delight our customers, contribute to our process improvement efforts and perform under pressure
• Supports customers and Field Service Engineers by using Oracle software systems to manage the day to day service operations and installations
• Coordinates field service administration records (absence, training and personal time)
• Monitors engineer’s workload and coordinates changes in work assignments
• Interfaces with Service Management regarding: service coverage issues, geographic and work group issues and technical training concerns
• The incumbent ensures customer satisfaction in service response by assigning calls and contacting customers on updates to arrival times of service; and maximises utilisation of Field Service Engineers in meeting customer’s needs as well as Company goals and objectives
• Process inventory orders for Field Service Engineers to meet requirements
• Plans and organises preventative maintenance visits with customers on a monthly basis using the Oracle system and Business Objects reporting
• Submit charges to customers
• Ad-hoc duties and projects as appropriate
• KPI data collection and update of the same from various sources
• Ability to communicate effectively at all levels both internally and externally
• Excellent organisational skills and ability to prioritise workload to meet challenging deadlines
• Excellent IT skills and strong Excel
• Knowledge of Oracle would be an advantage
• Proactive with ability to work on own initiative while contributing to the team as a whole
• Background in a customer support environment would be an advantage
• Possess a good understanding of the geographical makeup of Sweden/Nordic countries
• Consideration would be given to a Graduate with a Business degree including science/ technical related modules or science/business related qualifications
• Ideally from a scientific or technical background
• Problem solving attributes
• PC literacy is essential
• Be able to prioritise and work to pressurised time-scales
• Flexibility, reliability and be able to work well as part of a team and on your own

System Support & Customer Support Resume Examples & Samples

• Thorough knowledge of Microsoft* Office* applications Outlook*, Word*, Excel*, PowerPoint*
• VBA knowledge required
• Customer services orientation
• Good business partnership and team work skills

Internal Sales & Customer Support Resume Examples & Samples

• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Entering sales orders
• Manages ordering and distribution of sales samples
• College diploma or equivalent work experience
• 2 + years of experience in sales or customer support
• Experience in cold calling
• Good follow throught with a focus on customers

Sales Operations Customer Support Resume Examples & Samples

• Works with internal departments to properly set up customer accounts and vendor agreements
• Ensure A-Z customer excellence and service satisfaction
• Ensure sales, finance and legal policies and procedures are met
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• 3 + years of experience in sales support
• Good follow throught with a focus on details
• Strong phone contact handling skills and active listening
• Familiarity with ERP systems and practices
• Working effectively cross functionnaly and building effective relationships
• Ability to multi-task, prioritize, and manage time effectively
• Supports Customer Support phone representatives by researching questions, such as billing and other issues, performing data entry and other related responsibilities
• Customer service ability required
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner
• Oral and written fluency in French and English
• Able to successfully communicate complex hardware issues to technical and non-technical users

Customer Support Administration Resume Examples & Samples

• To provide a professional and efficient first point of contact for internal and external customers
• Ensuring all telephone and email enquiries are successfully resolved in a timely manner
• Liaise with other departments as and when required
• Support & actively assist in developing an overall Centre of Excellence
• Maintaining contracts for new and existing business, as well as contract renewals. Call handling, order entry, and support processes for assigned contracts including invoice dispute resolution
• Audit instrument and consumable contracts for compliance to policy and programs
• Heavy interactions with customers, Sales and inter-department team members Data entry in ERP system for contract creation, order management, and maintenance
• High school degree required with 3 – 5 years diagnostics contract experience or related field. Bachelors degree preferred
• Excellent skills in effective call handling, in a high volume customer service environment
• Proficiency in Word, Excel, and Powerpoint

Advanced Customer Support Resume Examples & Samples

• Leading and engaging the customer projects based on Oracle databases
• Providing troubleshooting services on Oracle based systems
• Delivering configuration, performance and patch assessment services
• Could support long-term services on customer site as a dedicated engineer for 1 year or more
• Should have capabilities in Troubleshooting, Grid Infrastructure, RAC, RMAN, ASM, ADG Architecure
• Application tuning is preferred
• Oracle Golden Gate skill is preferred
• Exadata experience is preferred

Customer Support Enginner Unix / Linux Oracle Resume Examples & Samples

• Strong understanding of databases,
• Networkingand troubleshooting connectivity, name resolution, and performance based issueswith OS and/or hardware
• Goodunderstanding of Unix/Linux clusters, with installing and configuring software
• Solidunderstanding of Unix device management (tape and disk)
• Strongunderstanding of Oracle and RMAN
• Strongunderstanding of SAP Oracle & MAXDB
• Strong understandingof Lotus Notes for Unix
• Understandingof DB2, Sybase, Informix, and MySQL
• Understandingof data archiving solutions and HSM technology
• Familiaritywith EMC Celerra and NTAP platforms
• Specializingin snapshot capable hardware, such as NetApp, EMC, HDS
• Understandingof Unix/Linux replication technology
• Previous Experience with Backup software is an advantage

Related Job Titles

• Customer Service Representative Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

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Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

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Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.