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Write your resume

A well-written resume will help to sell your skills and abilities, giving you the best chance of getting the job you want. It should be clear and well organized. Consider the following tips when putting together your resume.

Personal information — your name, address, phone number and email address.

Include only one phone number and email address to make it simple for an employer to reach you. Don’t include overly personal information, such as your birthdate or marital status.

Work and volunteer experience — previous job titles, tasks and key accomplishments.

Be specific when describing your previous roles and responsibilities. Use the action words guide to identify verbs that best reflect your experience.

Related skills — job-specific skills, certifications, computer skills and trades credentials.

Include skills that might be useful to the position, such as first aid certification or languages you speak. Look at the job posting and use the same keywords or skills listed to describe your own. Streamline your resume by removing skills or certificates that are not relevant to the job you are applying for.

Relevant education — post-secondary credit, and non-credit programs and courses.

Lead with the information that is most relevant to the job you’re applying for—even if that means putting your work experience or a specific training certificate at the top. Not all resumes need to be in chronological order, so a strength-based resume may do a better job of highlighting your important skills.

Awards and achievements — work-related, academic and community awards.

Include those relevant to the job you’re seeking.

Memberships — professional, business-related, school or community groups.

This is a great way to show a potential employer that you are an involved member of your community—which shows that you will make an engaging co-worker and contribute to a positive work culture. Likewise, if you lack work experience, your involvement in local groups or professional organizations can help supplement your resume.

References — former supervisors or colleagues who will confirm your skills and speak positively about the quality of your work.

Unless the employer requests your references upfront, you do not need to include them in your resume. When you do provide them, remember to contact your references for their permission beforehand.

Additional tips and resources

• Although the resume length for a job can vary depending on the field, resumes usually are between one and two pages.
• Maximize space by only including the information relevant to the job posting. Take the time to customize your resume to fit the job; you are more likely to get an interview.
• Use a resume template to get started. Most document editing software have ready-to-use templates. If you are applying for a traditional company job, consider using a simple template; if you are applying for a creative position, consider using a non-traditional template (or even a website or online portfolio) to showcase your work.
• The Government of Canada provides a resume building tool to help guide you through the process.
• Check the job posting to ensure you are including all the requested information. Some employers use an online application tool to screen potential employees instead of using a traditional resume.
• It’s okay to reach out to a potential employer before applying! If you still have questions about the position after reading the job posting, it’s better to connect with the employer before you apply—you save yourself and the potential employer valuable time.

A strong resume is key to a successful job search. Watch the video below:

Create your cover letter

A cover letter is an opportunity to expand on your resume and explain why you are the right fit for the job. However, not all jobs require a cover letter to apply — so always check the job posting before you send one to ensure the employer requested it. When in doubt, include one! Here are a few tips and tricks to help you get started.

Address your letter to the hiring manager or program leader

Instead of just saying, “To whom it may concern,” look at the job posting or the company’s website to find the hiring manager’s name to include in your letter.

Use an outline

Treat your cover letter like a short essay. Here’s a basic outline for a simple three-paragraph letter:

• Introduce yourself and why you are interested in the position.
• Include a brief paragraph explaining how you meet the specific experience and/or education requirements.
• Finish with a conclusion describing how your unique combination of education, experience and skills make you the best person for the position.

Watch the length

You want your letter to be direct and concise. Aim to have your cover letter no more than one page.

Share concrete examples

Avoid repeating your resume, rather use it to highlight a few key experiences that relate to the job you are applying for. Show your future employer why you are the right fit.

Include keywords

Highlight how you meet the competencies detailed in the posting, using keywords or skills listed in the job posting. Read Skills for the Future Workforce to learn more about the type of skills employers are looking for.

Use active voice and avoid wordiness

Use active language and avoid wordiness—it will improve your writing and save space for the important details. Example of active versus passive language:

• Active voice: “I led a team of 20 employees at X company.”
• Passive voice: “I had once managed 20 employees as the leader of a team for X company.”

Additional resources

• The University of British Columbia provides advice and examples of resumes and cover letters for students entering the workforce for the first time.
• Want to learn more about what makes a winning resume? Take a look at the LinkedIn Cover Letter Feed .

A strong cover letter is key to a successful job search. Watch the video: Building a Resume and Cover Letter .

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Resume Samples

Resume Samples Victoria, BC – Take a look through these resume examples written by Ken Docherty, Certified Master Resume Writer, Certified Executive Resume Master, and experienced executive recruiter and recruitment consultant.

Below you will find a sampling of my recent work.  The names, addresses, companies, locations, and content has been modified and fictionalized to protect the anonymity and privacy of the client and prevent identification.   Any resemblance to persons living or otherwise is purely coincidental. 

Will your resume look like this?  Maybe and maybe not.  These resumes were developed to be a representation of the individual client’s goals, objectives, professional experience, education, accomplishments, and personality. 

Your resume will reflect your own skills, experience, accomplishments, personality, and target objectives.  There are similarities between the resumes in design elements, writing style, positioning, and branding which flows through from me.  This is an example of my style, and what I can do with a client’s information.

The design and graphical elements of a resume have the power to make an impact and stand out from the crowd, however, it’s largely the content that will win you an interview.  If you have the time, read through the documents and pay attention to the content to see the information I collected from my clients, and how I positioned them with the use of effective, powerful, and dynamic language.

Chief Executive Officer

Information Technology Executive

Senior Accounting & Finance Manager

Chief Operating Officer

Sales Manager / Account Executive

Executive Assistant

Buy Now & Pricing Information

To buy your resume package now or to review the pricing and package options – click here.

To find out more about me, my processes, certifications, recruitment consulting background and how I differentiate myself from the resume writing competition in Victoria, click here.

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Resumes & cover letters: Resume examples

There are many types of resumes to for job seekers from a wide range of backgrounds. Take a look at the resume samples below to see which one is best for you. The three most popular resume types are as follows:

Reverse chronological resume example

Also called the chronological resume format, it’s the most common and traditional type of resume format. It lists your work experience starting with your most recent position.

Use it to highlight

• upward career progression – they’ll see your most senior roles first
• continuous work history – by highlighting months & years

Take a look at an  example of a reverse chronological resume  or have a go at writing your own  using our template .

Functional resume example

A functional resume emphasises skills, experience and abilities over work history and dates.

It’s a good option for those who have gaps in their employment, and a long work history or a changed career or career focus.

Take a look at an  example of a functional resume  or have a go at writing your own  using our template.

One page career summary resume example

A one page resume is perfect for senior executives with many accomplishments and years of professional experience. It provides a snapshot of your:

Have a go at writing your own  one page career summary using our template.

Preparing your application

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Use this guide to prepare and understand the key application documents.

Understanding the position description

Download and carefully read the position description along with any other documents attached to the job posting. The main areas to focus on are:

• values — describes the values and behaviours that guide the organisation and which are expected of employees
• accountabilities —  lists the day-to-day responsibilities and tasks of the job
• key selection criteria — lists the qualities, knowledge and skills needed to do the job and which you need to respond to in your application
• qualifications — specifies any formal or mandatory qualifications needed for the job 

If you have any questions about the job, contact the person mentioned in the job posting. And remember to save the position description for future reference, because when the job closes, the listing and attachments will be removed from this website.

Preparing your key documents

Your resume and a cover letter are the two key documents you usually need to apply for a job. During the online application process you may need to upload these documents or copy and paste from them.

A resume is the document that presents your personal information, education and work background in a clear and concise format. 

A well-presented resume highlights your qualities and can make you stand out as a good candidate for a selection panel. No single resume template is better — as long as it provides an easy-to-read structure. If you don't already have one, search the internet for a resume template.

Be sure to include any previous experience as well as volunteer work — even if you think it’s not relevant to the job. If you’re a student, include jobs or projects you did while studying. And include at least two referees with phone contacts.

All of this information shows the type of person you are, your skill set and work ethic.

Key selection criteria

Some roles require a response to key selection criteria. The key selection criteria lists the most important qualities you need to do the job. The criteria will specify things like personal values, knowledge, skills and experience. Here’s how to prepare a response to the selection criteria:

• Create a separate document with a main heading 'Key selection criteria'.
• Copy all of the selection criteria from the position description and paste under the heading.
• Format each criteria item in bold.
• Write a short statement (60 to 120 words) under each criteria item with examples of how you meet the criteria.

For detailed guidance and examples, see how to reply to key selection criteria .

Apply for jobs

A successful work search starts with a strong application. These resources can help you navigate:

• résumés
• cover letters

Job postings

So you've discovered an appealing job posting—great!

Understanding exactly what the employer is looking for will help your application stand out. Customizing your application to the specific requirements will show that you're a strong candidate.

To customize your application, take 5 minutes and deconstruct the posting .

Make sure the job is real

If you're applying for jobs online, do some research first.

• visit the company's website to make sure it's legitimate
• see if the company (and employees) exists on LinkedIn
• is the name of the hiring manager listed with the job posting?

A real company will not:

• ask for your banking, credit card or social insurance number during the interview stage
• send you money upfront and ask you to cash cheques or wire money to them

If you suspect that a posting on the Co-op and Career portal is a scam, contact us . UVic does not verify employers or individual job postings. You can also contact the Canadian Anti-Fraud Centre .

Résumés & CVs

The terms résumé and CV (curriculum vitae) are sometimes used interchangeably, but they are different documents used for different purposes.

Key differences

• résumés are for searching for work
• CVs are for applying for contracts, advanced research or post-secondary teaching positions
• résumés focus on your non-academic work experience and emphasize your skills
• CVs focus on your academic work experience with an emphasis on research and teaching
• résumés are generally 1 to 2 pages
• CVs are often 5, 10, 20 or more pages

Want some more help with your résumé?

• come to a SMART Résumés workshop  and learn how to use AI to create a great résumé
• learn how to write a résumé that makes it past applicant tracking systems (ATS) , which are commonly used by employers to screen applications
• log in to VMock  with your Netlink ID to get AI feedback on your résumé
• meet with a career educator
• talk to your co-op coordinator (if you are in the co-op or work experience program)
• check the events calendar for a Résumé Day event, offered periodically throughout the year

Learn more about building your  résumé or  CV .

Instant résumé feedback

 UVic has partnered with VMock, an artificial intelligence system that can give you on-the-spot résumé feedback . 

Using AI in your work search

Tools like ChatGPT can help you get started as you build your résumé and write a cover letter or even practice for an interview, but they cannot replace your own work.

If you choose to use AI tools, it's important to use them strategically and ethically. We've put together suggestions to help you use these tools . You can also see UVic's statement on using AI .

You are responsible for ensuring that the content you submit in your applications is accurate and reflects your skill level. We encourage you to consult with a UVic Co-op and Career staff member for feedback.

You can access Co-op and Career approved tools like VMock here, or  explore resources related to AI tools through UVic’s Learn Anywhere site.

Tips from grads and experts

Listen to the Work It podcast

Join hosts Katy and Emma as they talk with alumni about their careers: what they love, what they've learned, and how they got there.

Plus, get actionable advice to help you succeed at work, like how to feel confident in job interviews, what to do to avoid burnout and more.

A portfolio is collection of documents and artifacts that record important markers in your career development.

You can bring your portfolio to interviews to demonstrate your experience, skills and knowledge to an employer in a visual way. You can also create an online portfolio as a digital record of your work.

There are 2 types of portfolios:

Master portfolios

Use a master portfolio to store all the important documents you might want to access later in your career. Although you wouldn't normally show this to employers, it's a place to record your documents.

Creating a master career portfolio will help you:

• create résumés, cover letters, personal websites and employment proposals
• prepare for meetings with employers, interviews and performance reviews
• identify strengths, see evidence of your progress and clarify what you want to build in your career

Items to add to a master portfolio:

• work and volunteer experience
• references 
• papers, projects, essays, reports, lab reports, writing samples, personal website, graphic design samples
• copies of degrees and certificates and transcripts
• training and professional development
• scholarships, certificates, letters and notes of appreciation, performance reviews, work term evaluations, newspaper clippings, photos
• professional memberships
• career vision and goals 
• personality and aptitude test results and competency assessments

Presentation portfolios

A presentation portfolio is a small collection of documents you can present to an employer or selection committee. You can choose certain items from your master portfolio to create a presentation portfolio.

Your presentation portfolio should include 8 documents or fewer and be specific to the position. For a hard copy portfolio, select a slim professional-looking folder and use good-quality colour photocopies (not your original documents). Go over the contents so you're confident speaking about each item.

How you can use your presentation portfolio

• when networking, applying for positions or interviewing 
• at informational meetings
• as an attachment with your application
• at an interview, if it's appropriate

What to put in your presentation portfolio

• lesson plans, writing, marketing documents, blueprints, software, video clips
• project descriptions
• photos of work or work sites
• reference letters
• testimonials 
• evaluations 
• awards 
• certifications

Cover letters

A cover letter introduces your résumé. It describes how your experiences line up with the job posting. You'll use a cover letter when:

• you apply to a posted position
• you submit your résumé to an organization that is not currently hiring (also called a letter of introduction or a prospecting letter)
• you apply for graduate school, a co-op program, an internship or a scholarship

Learn more about writing a cover letter .

An interview is a meeting between you and an organization or employer when you’re considered a candidate for a job. The organization may interview several candidates before making a final selection.

An interview is also your opportunity to learn more about a position and organization to make sure it's a good fit.

During a traditional interview, an interviewer or interviewers will ask you questions about your experience and skills. You may also have to demonstrate your skills by giving a formal presentation, a role-play or a written assignment. 

What do interviewers want to know?

• Can you do the work?
• Will you be a fit with the work culture?
• Are you motivated to do the work?

Learn more about preparing for an interview .

Your references are people who know you (generally from a work, volunteer or educational setting) who can comment on your skills, personal qualities and work ethic to a potential employer. You should usually provide the names of 3 or 4 references on your résumé, or provide them during the interview.

References can include:

• former or present supervisors
• professors, teaching assistants, teachers, lab instructors
• coaches, volunteer supervisors, mentors
• colleagues who can speak to your abilities

References should NOT include:

Always ask your references for permission to use their names on your reference list. You may also want to ask them what they would say about you if someone called to do a reference check.

Your potential employer will usually contact your references after you've completed a successful interview to learn more about you and your work history. This could be immediately following your interview or several days after.

They've offered you the job—congratulations! Normally, you should provide a response within about 24 to 48 hours. Before you accept a position, make sure you consider the following:

• What specific activities, responsibilities and tasks will you be working on? 
• How much will you be paid? Is the pay an hourly wage or an annual salary? 
• What hours will you work? Is there room for flexible hours? Is overtime or travel expected?
• Is the job remote or will you work on-site?
• Does your employer offer medical or dental benefits or contribute to a pension? 
• Will you be part of a union? What are the union dues? 
• How much annual vacation time will you receive?
• When would your start date be?

Learn more about how to accept a job offer .

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• Void Of Vision
• Event Management
• FReeZA Committees and Audiences
• How to Enter and Prepare for a Freeza Push Start Competition (For Artists)
• How to Write a Blurb to Promote your Event
• How to Write an Event Review
• Making and Promoting a Great Event Page on Facebook
• Safer Spaces and Accessibility at Freeza Events
• Safety and Risk Management
• Event Guide
• An Intimate Afternoon with Anthony Fantano
• Deep As F*X
• FReeZA Push Start Heats - Wodonga
• Lilydale Street Party
• New Slang w/ Tiny Little Houses, Alex Lahey + more
• The Monash Music Battle
• Communication Guidelines
• Reporting Requirements
• Useful Contacts
• Barwon South West
• Gippsland Region
• Grampians region
• Hume region
• Loddon Mallee region
• Eastern Metro region
• North West Metro Region
• Southern Metro region
• Check or change your enrolment
• Enrolling to vote
• Federal Government and elections
• Getting involved in an election
• How to participate when you can't vote
• Local Councils and elections
• Run as a candidate
• State Government and elections
• Vote in a referendum
• Victorian Young Achiever Awards
• Community Radio - SYN Media
• Early Intervention and Support
• Empower Youth
• Multicultural Victoria
• Scholarships & Philanthropic Programs
• Scouts and Guides
• 2023 Victorian Youth Congress
• Victorian Youth Week
• Wakakirri goes digital
• Youth Mentoring
• Youth Parliament
• Backing South Sudanese youth to be the best they can be
• Talk, Test, Treat
• Accessibility

Use this sample resume as a basis for your own resume if you:

• Have completed (or are currently completing) VCE
• Have had some formal (paid) work experience

For sample resumes designed for other levels of education/work experience, check out our Sample CVs page .

Download this sample resume

• Sample Resume: VCE + Work experience - Word  (142.11 KB)
• Sample Resume: VCE + Work experience - PDF  (124.18 KB)

If you have trouble with this sample resume, please contact us at [email protected] .

Features of this resume

This sample resume highlights:

• The skills you've developed from your paid work
• Your personal attributes

It features:

• A marketing statement highlighting past experience and capabilities
• Key skills relevant to the job (and examples of how you've used them)
• Software skills relevant to the job and industry
• A description and demonstration of personal qualities that are appropriate to the job
• Employment history that demonstrates your skills and character
• Volunteering that demonstrates your skills and character

As well as paid work, you can put the following on your resume:

• Sport or community participation (if it's relevant to the job or demonstrates your good character)
• Relevant work placements or work experience 
• Written testimonials that prove your capabilities and skills
• Hobbies or interests relevant to the job or industry

How long should your resume be?

This sample is two pages long, but a one-page resume is fine if you're just starting out in the world of work. 

If it ends up three pages long, you're including too much information. Try shortening some sections or cutting some things out.

More information

For more about resumes and cover letters, check out these pages:

• Sample resumes
• Sample Cover Letters
• How to Write a Resume
• How to Write a Cover Letter

Aaron Zlatkovic

Email: [email protected] Mobile: XXXX XXX XXX

Recent school leaver seeking to start a career in administration

Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated student working to the highest of ability and effectively managing the challenges of part-time employment while successfully completing VCE. Ongoing volunteer engagement demonstrates a focus on community, while work in customer service field demonstrates reliability, honesty, integrity and ability to collaborate.

Key Skills:

• Customer Service (phone and face to face)
• Problem solving
• Cash management
• Sales reconciliations
• Transaction processing
• Data processing
• Inventory control
• Store-based security
• Stock receipting
• End-of-day processing
• Sales negotiations
• Product selection

Software Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ POS Terminal ~ EFTPOS

Certificate II in Business Administration Campbellfield High School 2014

VCE Campbellfield High School 2014 ATAR: 79.2

PERSONAL ATTRIBUTES

• Effective Communication Skills : Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers.
• Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics, ensuring honesty and reliability.
• Flexible: Understands the need to remain flexible to support last-minute demands and changes. Comfortable with changing environments and situations ensuring the ability to remain flexible and adaptable.
• Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists.

PROFESSIONAL WORK EXPERIENCE

KSmart (2013 - 2014) Customer Service Assistant & Lay-By Assistant

Working on a casual basis, this position involved meeting general customer service demands and assisting with processing customer lay-bys and stock requests.

Achievements and Contributions:

• Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer enquiries providing support and guidance as required.
• Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of the customer to minimise conflict and ensure accurate reconciliation of daily sales.
• Stock Control: Returned stock to the floor and assisted with restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
• Transaction Processing: Created customer records when processing lay-bys, stock movements and refunds. Ensured stock was allocated and all required information was accurately recorded.
• Sales Reconciliations: Assisted shift supervisor with reconciliation of sales transactions. Provided support by re-checking while helping to resolve discrepancies.

Maccas (2014) Front Counter Assistant

First-time casual position with this well-known fast food outlet involved undertaking extensive training in customer service skills and sales techniques.

• Customer Service: Assisted customers with all orders. Ensured the accurate collection of information relating to specific orders and special requests.
• Transaction Processing: Managed cash and EFTPOS payments. Accurately recorded all cash movements while following policies on large note transactions and cash out.
• Cleaning: Attended to shift cleaning duties including general cleaning, rubbish removal and floor mopping to meet both HACCP and Food Safety regulations.

STUDENT WORK PLACEMENTS

Taylor Smith Partners - Receptionist (2-Week Work Placement - 2013)

• Administration: Typed general communication and letters to customers and businesses as directed. Ensured accurate development of communication by providing correspondence to supervisor for approval.
• Records Processing: Entered customer information into internal records management system. Updated existing customer records while creating new data files as directed.
• Visitor Management: Greeted all visitors to site and ensured they understood their obligations and expectations while on site. Ensured all visitors added details to visitor log.

VOLUNTEER PLACEMENTS

St Vincent De Paul (2014)

Provided support during various fundraising activities for local community group. Assisted at events and gatherings including providing suggestions for ways to meet fundraising targets. Personally attended various events, including spending time with homeless youth in Melbourne CBD.

Melton Community Gardens (2014 - Current)

Worked in community gardens assisting members of local community with planting and caring for their own allocated sections. Assisted in setup and preparation of community garden including general repair and maintenance works.

PROFESSIONAL REFEREES

Carmen Smith Customer Service Manager KSmart Phone: XX XXXX XXXX

Allan Blue Maintenance Manager Melton Community Gardens Phone: XX XXXX XXXX

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