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What Is a RACI Matrix?

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Key takeaways

Successful project management depends on a team-wide understanding of roles and responsibilities. Using a RACI matrix to assign and define each role is a great way to keep a project on track and positioned for success.

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How Does a RACI Chart Help Project Managers?

Project managers use RACI charts to keep track of team roles and relay those responsibilities to the larger team. The matrix defines clear roles and responsibilities for individual team members across the various phases of the project, breaking each role down into four types of designation: those who are Responsible and Accountable for project deliverables, those who should be Consulted as work begins, and stakeholders who need to be Informed of ongoing progress, roadblocks, and updates. 

Read more: Project Management Phases

RACI Matrix Definitions 

Responsible.

The individual(s) with responsibility for the task or deliverable is typically responsible for developing and completing the project deliverables themselves. The responsible parties are typically hands-on team members who make direct contributions toward the completion of the project. The responsible team is comprised of the project’s “doers”, working hands-on to ensure that each deliverable is completed. 

Some examples of responsible parties are:

• Project Managers
• Business Analysts
• Graphic Designers
• Copywriters

Accountable

Accountable parties ensure accountability to project deadlines, and ultimately, accountability to project completion. This group frequently also falls under the informed category.

Some examples of accountable parties are:

• Product Owners
• Signature Authorities
• Business Owners
• Key Stakeholders

Consulted individuals’ opinions are crucial, and their feedback needs to be considered at every step of the game. These individuals provide guidance that is often a prerequisite to other project tasks, for example, providing legal guidance on a project throughout the process. If you are working on new product development or expansion, this could essentially be the entire organization.

Some examples of consulted parties are:

• Legal Experts
• Information Security and Cybersecurity Experts
• Compliance Consultants

Informed persons are those that need to stay in the loop of communication throughout the project. These individuals do not have to be consulted or be a part of the decision-making, but they should be made aware of all project updates. Typically, this party are business owners or stakeholders that are more interested in viewing the project at a 30,000-foot view.  Keep this group on your cc list for awareness of topics, decisions, and progress – that includes making them part of the initial project kickoff and project demos as optional attendees. This group often also falls under the accountable group.

Some examples of informed parties are:

• Project Committee Members
• External Stakeholders

Read more: DACI vs RACI Model Guide

Why Are RACI Roles Important?

RACI roles provide a sense of organization and clarity for teams that are looking to divide roles and keep team members accountable for their contributions. Considering that 27% of projects go over budget, for reasons like scope creep and lack of defined roles, RACI roles help position a project for success and avoid common pitfalls. 

Moreover, RACI roles help ensure that communication between all roles is ongoing. When you consider that nearly half of all project spending is at risk of being wasted due to a lack of effective team-based communication, it becomes all that more important to prioritize. Ultimately, teams who prioritize communication and well-defined roles are better off, and RACI roles help teams achieve that goal faster – while providing accountability for each team member’s unique contributions to the success of the project. 

Read More: Top 10 Main Causes of Project Failure

How to Create a RACI Matrix 

If you’re looking to implement a RACI matrix as part of your team’s project planning process, take these steps to create a RACI matrix.

Ensure that you have a thorough understanding of the project and its demands before outlining any further steps by communicating with key stakeholders and decision-makers.

Determine the list of key activities and deliverables from the director of program management or other leadership. 

Determine who is needed to be a part of the project or initiative.

Determine the project roles and responsible job titles and persons for each activity and deliverable.

Hold review sessions with key members of the team for alignment, and if you haven’t already, host a kickoff meeting with the entirety of the team and key stakeholders to unveil the matrix, address questions, and more. 

If the project has already started, it’s not too late to implement a RACI matrix.

• Outline the story. Using research from multiple sources, do a, b, c, and d.
• Utilize steps 2 and 3 (shown above). Ensure the right groups are assigned and engaged. 
• Hold a review session. Ensure that the team acknowledges and discusses the plan and the roles assigned.

Read more: 8 Factors That Lead to Successful Projec ts

Examples of a RACI Matrix

As shown above, a RACI matrix helps break down what roles individuals will play as work is carried out and to what extent they will be involved in the project overall. The horizontal axis represents each person on the project team and the vertical axis represents each task.

Each square of the matrix represents an individual, a task, and that individual’s role within the project, either responsible, accountable, consulted, or informed. In this situation, for example, the project manager is accountable for accessing risk, defining performance requirements, creating designs, executing construction, and approving construction work. However, they are only informed about approving construction work and defining functional and aesthetic needs.

Read more: Understanding Different Types of Stakeholders and Their Roles

Our FREE Downloadable RACI Matrix Template

Who creates the raci matrix.

The RACI matrix — sometimes called RACI model, RACI diagram, or simply just RAC — is created by the project manager at the start of the project as a key part of establishing the initial human resources planning for the project. Because miscommunication is a common threat to any project, RACI charts are a great asset to teams dealing with any type of project, from very simple projects to extremely complex ones. 

Common Mistakes When Creating a RACI Matrix

• Failure to plan ahead: Utilizing a RACI matrix should not be your first step in project planning. Having a fully assembled project team and at least a general idea of a task list and project plans is a better place to start before preparing a matrix.
• Working with too large a team: A RACI matrix is likely not the best bet for a large team, as it will make the matrix hard to understand and overly complex.
• Not communicating with the project team: A RACI matrix should help organize tasks and responsibilities that have already been introduced to the project team – no one likes to be blindsided. Be sure to host a kickoff meeting with the team first before creating a RACI matrix.

Frequently Asked Questions

Implementing a RACI matrix takes more than just a few emails and sporadic conversations – it takes consistent communication and planning. You should host a kickoff meeting to introduce the matrix to the team and make a plan to continue meeting at predetermined times throughout the project lifecycle. 

Here are a few more tips to keep in mind as you implement your RACI matrix within the team dynamic:

• Get everyone prepared. Send the document around to the meeting distribution as read-ahead material, requesting feedback if there are any major concerns. 
• Roll out each role for the team . During the meeting, conduct a review of the tasks and responsible parties. Do not rush through this review, but rather ensure enough time in your project kickoff for this important aspect. (Be certain to clarify the definitions of RACI to avoid ambiguity.)
• Consider changes and update accordingly. After the meeting, send out the notes documenting acceptance or updates to the RACI. In addition to sending out the notes, request any corrections within a reasonable yet defined timeframe. Clarify that if no changes are requested, each person is acknowledging their role and committing to the project tasks as outlined.
• Stay in touch. Consider a quick review with the entire team each quarter or every six months for longer projects to ensure it remains up-to-date and not simply another document in the repository but a relied-upon artifact.

As you implement the RACI matrix…

• Encourage teamwork and foster collaboration whenever possible.
• Don’t fear updates – make changes and adjustments as needed (but be sure to communicate those changes clearly to all parties).
• Earlier is better. Roll out your matrix plan to the team BEFORE you plan to implement it for the best results. 
• Have a clear-cut understanding of the project scope and how each role connects to the overall project goal.

For “Responsible” Parties:

• Make sure your project’s definition of Responsible is clear on who holds the “decider” role for the project or project phase’s completion, and what the dimensions of that responsibility will be.
• Ensure that all parties are aware of their role and responsibilities within the matrix.

For “Accountable” Parties: 

• When multiple Accountable team members must exist, use your definitions to make clear which individual is accountable for a given project element, and how that individual needs to interact with other Accountable team members.
• Ensure that there is only one “Accountable” party assigned per task.
• Be sure that the Accountable party has the authority and power to oversee the task as the accountable party.

For Consulted and Informed Parties: 

• Consulted parties are often high-level decision-makers with heavy schedules. Make sure you’re clear on their availability ahead of time.
• Similar to Consulted parties, Informed parties are often less hands-on and have less understanding of day-to-day project operations. As the project goes on, make sure to keep detailed notes to keep the Informed party up-to-date on key information. 
• Understand the ways that these parties like to communicate and create a plan to reach them early – whether that’s over phone calls, emails, video calls, or from within your project management system’s collaboration tools.
• Knowing the difference between who needs to be consulted versus informed can be a challenge if there is ambiguity about project roles. Consider what aspects of the project different team members need to know to do their jobs, and then bake those into your definitions.

RACI Matrix Pros & Cons

• Increased Engagement: RACI helps engage project participants in the project lifecycle. 
• Enhanced Project Planning: Project managers make project planning more organized, efficient, and detailed.
• Identifiable Improvement Opportunities: Areas of improvement are more easily identified.
• Easier Collaboration: Use of a RACI matrix creates a clear path for leadership to sign off on project steps, as project documentation in the RACI model is heavily emphasized.
• Better Communication: Improves overall group communication as a whole.
• Group Accountability: Assists groups, especially larger project teams, stay connected and accountable to their roles and project goals
• Limitations on Role Scope: The RACI model does not provide details on role scope, especially for responsible parties. These gaps in detail also affect other team roles, for example, another gap in a RACI is the determination of who is responsible for verifier and signatory.
• Limits on Task Details and Scope: While a RACI matrix can provide an overview of who is responsible for different tasks, it will not state what needs to be done.
• Not Aligned to the Agile Methodology: Project managers using an agile methodology like scrum may find it redundant since accountability, ownership, and ongoing communication is built into the scrum framework (i.e., product owner, scrum master, and daily standups with the team). Additionally, agile focuses on team-based delivery and accountability, while the RACI framework and alternatives focus on individual responsibility and autonomous accountability.

Read more: Top 10 Causes of Project Failure

Free RACI Matrix Templates

A number of project management software solutions include a native RACI matrix template. Here are just a few we’ve found:

Colorful RACI Chart Template

We love this template from Smartsheet because it’s colorful, thorough, and includes room for every party involved in the project. 

Pastel Colored RACI Matrix Template

This template from the Academy to Innovate HR is a great choice for project managers who want to organize their team roles with an easy-on-the-eyes chart that evolves beyond the simple spreadsheet. 

Simple RACI Chart from Clickup

These RACI templates from Clickup have enough variety to fit any of your project needs, but are simple enough for even beginner PMs to use.

Detailed RACI Matrix Template

This template is a great starter template for anyone looking to explore RACI charts in their project management strategy . As an added bonus – it comes with the RACI definitions already built in!

Excel-Based RACI Chart Template

Are you an Excel or Google Sheets user looking to take advantage of the RACI matrix? An Excel-formatted template from Project Management Docs can be just the solution for you. This template is a great template for users who want a chart that comes in a pre-formatted structure.

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How to Make a Responsibility Assignment Matrix for a Project (Template Included)

The most important resource you’ll employ to deliver the project is people. They have to fit into the schedule and maintain the project budget. Defining what their roles and responsibilities are when executing tasks and delivering on the project goals is an important part of controlling the project.

How can you coordinate all the people who are involved in a project so they know what they’re doing and don’t block others from doing what they are assigned? Using a responsibility assignment matrix can help. An assignment matrix gives your project a team that gets things done.

What is a Responsibility Assignment Matrix in Project Management?

A responsibility assignment matrix (RAM) is a project management chart used to identify and define the various people and organizations and outline each of their roles in working on tasks or delivering a part of the project.

Project managers use an assignment matrix to clarify what cross-functional teams do within the boundaries of the project and its numerous processes. Sometimes a responsibility assignment matrix is required when responding to a request for proposal (RFP).

The responsibility assignment matrix can also be called a RACI matrix, which stands for responsible, accountable, consulted and informed.

• Responsible: Notes who is responsible for executing the task, which is then assigned to them.
• Accountable: Notes who has decision-making authority and how that power is delegated throughout the project team.
• Consulted: Notes who is able to offer insight into the task, from team members to stakeholders.
• Informed: Notes who is updated on what in terms of progress and performance, as well as when and how this information is disseminated.

This creates a map of connections between activities and project team members. Depending on the size of the project, there can be several assignment matrices used for various project levels.

Why Create a Responsibility Assignment Matrix?

The assignment matrix identifies what everyone on the team is responsible for, which means not only what their duties are, but how they participate in the project. Some will have defined tasks, others will offer help with work, while there are some who are designated as decision-makers. These groups all have an identity and function within the project to help guide it towards a successful end.

Clear communication leads to more efficient projects. An assignment matrix facilitates better communication between team members and provides transparency by creating a system to make sure everyone is updated and always on the same page. Belaboring communications can bog down a project with too many pointless meetings and confusing interactions in which people try to understand what they’re supposed to be doing. Using the responsibility assignment matrix helps, but having project management software that connects teams in real-time is ideal.

ProjectManager manages project information by allowing teams to attach files directly to tasks, and our unlimited file storage keeps important project documents at your fingertips anywhere, anytime. Commenting on tasks can save time and tagging others in the project team creates a communication process that avoids the pitfalls of redundancies or unnecessary meetings.

When Should a Responsibility Assignment Matrix Be Created?

The responsibility assignment matrix would be created at the start of the project. You’d want to have everyone on the project team aware of where they stand in terms of their involvement before they start executing tasks.

As much as its use is a preventative measure, it can be used prescriptively. If you’re deep into the project and things are not moving as planned, there could be communication gridlock. If team members are not in the loop, or misconstrue what they’re supposed to be doing, using a responsibility assignment matrix might untie up those knots in the communication channel.

If there’s a problem with leadership overruling suggestions on how to advance the project and this is seen as a problem, it’s likely that the roles and responsibilities of the project team need refining. The responsibility assignment matrix defines who has authority to make decisions and using it or revisiting can determine if the right people are in that position.

In fact, any of the definitions might need reexamining at any phase in the project. Perhaps tasks are falling behind schedule. This could be because team members aren’t aware of what tasks they own. Anytime a delay occurs, returning to the assignment matrix is a good first step, even if you went through the process as you should during the planning stage of the project.

How to Create a Responsibility Assignment Matrix

The actual making of a responsibility assignment matrix is not as difficult as getting everyone on board with what their roles and responsibilities are.

Therefore, you want to include your team in the process, get their input and eventually buy-in without spending too much time and energy on the process. Follow these steps to make sure everyone is in agreement and you’ll have a successful responsibility assignment.

• Identify all the participants involved in the project, from team members to stakeholders and everyone in between.
• List all deliverables associated with the project. Use a work breakdown structure to make sure you don’t miss any.
• Meet with team members on how to execute the tasks to create the deliverables. Every task needs to be discussed in terms of the team’s responsibility and authority.
• Draft the responsibility assignment matrix using a table with the project tasks listed on the left-hand column. Across the top add the name of everyone in the project.
• Where the tasks meet the project team member, assign whether they’re responsible, accountable, consulted or informed.
• When completed, share the responsibility assignment matrix with the project team and stakeholders and hold a meeting if necessary to make sure everyone understands their part in the project. If you’re working in a shared space, print out a copy and post it.

Free Responsibility Assignment Matrix Template

Using a RACI template is a shortcut that sets up your team and the project for success. ProjectManager is more than an award-winning software that organizes tasks, teams and projects to streamline work and boost productivity, it’s also the online hub for all things project management.

Among the hundreds of blog posts, guidebooks and tutorial videos are dozens of free templates that can help you through every phase of your project’s life cycle. Using our free RACI template will help you guide all the project teams better, allowing them to know where they stand in relation to the project and what their level of responsibility and accountability is.

Use it at the start of the project to avoid delays and untangle any communicative knots that are preventing the project from progressing as planned. To keep your project on track, download our free RACI template and get a head start on building a workable responsibility assignment matrix.

Best Practices

Using our free RACI template is a good start, but you have to make sure you fill it in correctly. A responsibility assignment matrix is only as good as the effort put into creating it. Here are some best practices to apply when you’re in the process of building your assignment matrix.

• Involve the team: They’re the ones who will be executing the work. You want their input and buy-in to avoid any costly mistakes or time-consuming questions about what wasn’t made clear at the beginning of the project.
• Identify every single task: Identify all the tasks required to reach your final deliverable. Once you have that thorough list make sure that there is only one person on the team who is accountable.
• Update your RACI regularly: Make sure that each new one is clearly marked as the most current version and is distributed to everyone on the team. There will be times when you’ll want to revisit the responsibility assignment matrix or changes in personnel will require an edit.
• Share responsibility viably: One person shouldn’t have to shoulder the bulk of the responsibilities for the project and you want to give authority throughout the project team and not just among the very top management team.
• Optimize tasks: Managers can use the RACI matrix to see if too many team members have been assigned to a task. Maybe these workers could be spread out for greater productivity. There could be too many people listed as consulted, which slows down the process. The assignment matrix is endlessly useful.

How ProjectManager Helps You Manage Projects Better

ProjectManager is a cloud-based tool that connects everyone in real-time to facilitate planning, monitoring and reporting on the project. It works to give everyone on the project team a job and the knowledge as to where they have authority and when to consult others, as well as defining the reporting process.

Let’s look at the people who are responsible, for example, the team who execute the project. Once invited into the software, you can share the project plan, assign them tasks, add detailed direction, add a deadline and tag for priority and more. The teams can then collaborate by attaching files and images to the tasks and commenting in real-time to work better together.

Those who need to stay informed of the project can do so by also getting invited into the project and sharing plans and schedules with them. Stakeholders can stay updated with reporting features that can generate reports on project variance, cost, time and more with one click. Then share them as a PDF. Reports can even be quickly filtered to zero in on the data stakeholders are interested in.

The responsibility assignment matrix can help you reallocate your resources when things aren’t progressing as planned. Use our software to get further insight. The resource management features include a workload chart that’s color-coded so it’s easy to see who has too many tasks and who can take on more work. Then you can simply reallocate those resources from the workload page to help your team work more productively.

ProjectManager gets you organized, keeps your team focused on their tasks and stakeholders in the loop. Gain efficiencies throughout every aspect of your project’s life cycle with an online Gantt chart to schedule work and kanban boards, a visual workflow feature that provides transparency into production. All that and it’s on a collaborative platform to keep everyone connected. Try ProjectManager today for free.

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Your guide to RACI charts, with examples

Can you identify exactly who’s doing what by when for each task, milestone, and deliverable in your project? If not, you might need a RACI chart.

RACI is an acronym to help teams clarify project roles and figure out who the responsible party is for any given task. Whether you've never heard of RACI before or you’re considering creating a RACI chart for your next project, here’s everything you need to know about how to create and use these charts.

What is a RACI chart?

Responsible.  This person is directly in charge of the work. There should only ever be one Responsible role per task so you know who to go to with questions or updates. If a task has more than one Responsible person, you can lose clarity and cause confusion. Instead, aim to add additional collaborators as some of the other RACI roles, which can have more than one person.

Accountable.  The Accountable person is responsible for overseeing overall task completion, though they may not be the person actually doing the work. There are two ways to assign an Accountable role. Sometimes, the Accountable is the project manager (or even the Responsible, though in that case the person is taking on two different roles during the task workflow). In these cases, the Accountable is responsible for making sure all of the work gets done. In other cases, the Accountable is a senior leader or executive who is responsible for approving the work before it’s considered complete. Like the Responsible role, there should only ever be one Accountable.

Consulted.  This will be the person or people who should review and sign off on the work before it’s delivered. There may be multiple Consulted roles for each task,  project milestone , or deliverable.

Informed.  This is the person or group of people who are informed about the progress and completion of work. They probably are not involved in any other aspect of the deliverable.

When should I create RACI charts?

RACI charts are a helpful way to track each stakeholder’s role for a task, milestone, or deliverable—especially if you’re managing a complex project with many decision makers and subject matter experts. With a RACI chart, you can prevent poor decision making and avoid roadblocks in the approvals process that could impact overall project success.

These charts, while different from PERT charts , are especially useful if your stakeholders may be taking on different roles throughout the project. For example, there could be a stakeholder who is Responsible on one deliverable but Informed on another. With a RACI chart, you can clearly outline these details and make sure everyone knows who’s responsible for what.

Example of a RACI chart

To build a RACI chart, list every task, milestone, or deliverable for your project. Then, identify who the Responsible, Accountable, Consulted, and Informed team members are for each one.

Let’s say you’re updating the homepage on your website.  Project stakeholders  include:

Head of website

Web developer

You want to create a RACI chart for five tasks and deliverables:

Update homepage CTAs

Update customer story on homepage

Revamp website design

Improve homepage loading speed

Update homepage design

The RACI chart would look like:

Responsible: Copywriter

Accountable: Web developer

Consulted: Head of website

Informed: Designer

Revamp video on homepage

Responsible: Designer

Informed: Copywriter

Responsible: Web developer

Informed: Copywriter & Designer

Pros and cons of RACI charts

Ultimately, the question is: should you create a RACI chart? While RACI charts are a useful tool to identify project responsibilities, they can get a little cumbersome over the lifecycle of a project. Here are the pros and cons of creating a RACI chart for your team’s work:

The benefits of RACI charts

Clear project roles and responsibilities can help your team move fast and reduce confusion about who’s working on what. With a RACI chart, you can ensure you don’t have two team members working on the same thing. As a result, you’ll have an easier time  collaborating  with your team.

RACI charts are also particularly helpful when the decision-making process is split between tasks. There might be scenarios where the Informed on one task or milestone is the Responsible or Consulted on another—in order to have that clearly defined, it’s helpful to track this work in a RACI chart.

RACI chart pitfalls (and how to avoid them)

RACI models focus on the granular, instead of capturing work at the project level. You might know who the Consulted is on a particular task—which is helpful—but knowing that doesn’t help you understand how various stakeholders interact with the broader project work.

Additionally, if you attempt to write out each task and each role, your RACI chart can get bulky. Worse, if your project changes in some way, your RACI chart would immediately become outdated. That can make it hard for you to gain real-time clarity about where each task is in your project workflow.

RACI charts are limited because they aren’t able to adapt to your project needs in real time. In order to establish clear expectations and eliminate confusion on the project level, you need a  project management tool .

Take your RACI chart to the next level

With project management software, every task has an assignee—that’s the Responsible. You can see work on the project level, so the Accountable and Informed don’t have to check in via email or status meetings. And, for any approvals you need from your Consulted, you can track reviews and approvals in one place. That way, your entire RACI team has a central source of truth for all of the work being done.

Instead of having your RACI chart separate from where the work is happening, project management tools capture the topic, assignee, and other important information like the task due date or relative importance. That way, your entire project team has visibility into who’s doing what by when—and you’re not relying on a single person to manage and update your RACI chart. Project management tools update in real time, so you can see exactly where you are in the approval process.

Track who’s doing what by when

Clear team roles and responsibilities help you hit your deliverables on time. Tracking different and complex stakeholder responsibilities in a RACI chart can help you do that—but RACI charts are just the beginning. Learn more about  work management , and how your team can benefit.

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Responsibility Assignment Matrix (RACI Matrix) Explained

Last updated 11th April 2024

There’s an old saying that ‘If everyone’s responsible, nobody’s responsible.’ And in project management, it often rings true.

When people don’t know exactly what they – and their colleagues – are responsible for, it’s easy for things to get missed, ignored, or left for others to deal with.

This is especially true nowadays, with projects more complex – and teams more distributed – than ever.

And it’s a situation that leads to confusion, frustration, and, potentially, project failure .

One way to mitigate this is the responsibility assignment matrix – sometimes called the RACI matrix.

In this post we’ll outline the core principles of the RACI Matrix – and explain why it may be a good idea for project managers to put in place for their projects!

What is a RACI matrix?

A RACI matrix is an essential project management tool used to define roles and responsibilities for a project or project task. It’s about defining who’s responsible for projects or tasks, and what level of input is expected of them.

These are the four categories of involvement in a project, and each individual or team involved in the project is assigned one of these project roles. 

Let’s first dig into what they mean…

The Responsible category is for a person or team who is actively involved in completing a task or project. To put it crudely, they’re the ones who are actually ‘doing the work.’

The Accountable category is for the person or team who’s ultimately responsible for the success or failure of the project, task or deliverable. They might not be the ones ‘doing’ the work, but they are the ones who are ultimately accountable for the outcome. 

The Consulted category is for teams or people who need to be consulted for their expertise or input along the way. They may not be directly involved in the work, but their input is important. For example – these people might be required to give feedback and sign off, or provide technical advice.

And the Informed category is for people who need to be kept informed of progress. They may provide input on a task or project, but more likely, they just require up-to-date info to understand where things are up to.

By clearly defining roles and responsibilities for a project using a RACI matrix, it’s easier to monitor progress and ensure successful completion. 

It also helps to eliminate misunderstandings about who is responsible for what by enshrining this in a clear, visual way.

How to create a RACI matrix

Creating a RACI matrix is easy to do. The matrix consists of two main elements – a table and a list of tasks, roles and responsibilities for the project or task.

The table is made up of columns for each individual involved in the project, and rows for each task or activity that needs to be completed. Each cell in the table will indicate the role for that person in relation to that particular task. The list should include a description of each task or activity, as well as the roles and responsibilities for each individual involved.

Let’s look at a classic project and consider how those categories would come into effect using the RACI model.

In this example we’ll consider a typical, run-of-the-mill web design project. So we start by adding a column for every person or team involved – we’ll go with client, project manager, web designer, graphic designer, front-end developer, back-end developer, content writers/editors/strategists and a QA team.

Then, down the left-hand column, we list the stages or tasks involved in that project. We’ll keep things broad and go with briefing and project outline, design, look and feel, user experience, front-end user interface, back end functionality and website content

Again, this is pretty broad, but you could also make it incredibly granular, highlighting every single task and every single person – and, actually, the RACI matrix is often at its best when done in this more detailed way.

Then, to complete our RACI matrix, we need to go through each empty box in our chart and fill it out with one of our four letters to denote whether that person or team is Responsible, Accountable, Consulted or Informed.

To further illustrate the idea, let’s look at a different example – designing and executing a content marketing strategy.

In this example you’ll notice that we have some individuals marked as “A&R” – this means they’re both accountable AND responsible. In other words, they’re tasked with doing the work – AND accountable for the results – which demonstrates how, sometimes, people can occupy more than one category in the matrix.

The beauty of this model is that you can read it in a couple of different ways.

You can view it row by row and work out who has what level of responsibility for a particular task.

Or you can use the columns to work out the requirements of a person or team across a whole project. In theory, you could pick out your role, then get a clear overview of all your responsibilities by simply working your way down the list.

Your RACI Matrix x Project.co

RACI charts are a key part of the project management process – particularly for complex projects – and can be managed with project management software like Project.co . 

Start by creating your project. Every project can be customised to include the tools you need.

Next, invite your project team – this can be made up of internal team members, client team members, and even freelancers.

The Project Notes section is a great place to leave important info that’s relevant to the whole project. This is a good place to store your RACI matrix. 

You can also use the Embed tool to embed documents such as Google Sheets so they’re available from within your project to everyone involved.

You can also include important RACI chart info from within the notes section of each task, as well as attaching tasks to individual people, dates and other important info.

Simply create the tasks you need to complete for your project and assign the responsible person or people to them. 

Final thoughts

You don’t have to be a business analyst to create a RACI chart and use this powerful method to make your projects more streamlined, simple and efficient.

The bottom line is that a RACI matrix ensures every team member knows what’s expected of them – who’s accountable, who’s doing the work, who needs to be consulted, and who needs to be kept up to date.

And if you’re looking to take your project management game to the next level – sign up to Project.co today and get started for free!

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A Comprehensive Project Management Guide for Everything RACI

By Kate Eby | July 15, 2016 (updated September 5, 2023)

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To ensure collaboration and project success, it is crucial for all project stakeholders to understand their roles and responsibilities and those of other project members. This is especially important when project teams are more complex due to their large size, involvement of distributed team members, or reliance on staff from multiple departments. 

RACI stands for Responsible Accountable Consulted Informed. While its origins are murky, the RACI matrix has been adopted by many organizations to associate roles with project deliverables. One Six Sigma tutorial describes RACI this way:

“Typically a task is associated with at least one role or in some cases multiple roles. This ‘Association’ of the role with a task can be divided into the following four association types:

• R esponsible
• A ccountable

The above four types of association of a role to a task represented in a simple task vs. role diagram or matrix is called RACI (pronounced ‘racey’) matrix. So basically the RACI matrix is a responsibility assignment matrix (RAM), designed to assign tasks, activities, responsibilities, accountability, decision making, support to team members of a process/project, and clarify expectations on the level of their participation.” Here is an example of a RACI matrix:

This guide will explain when to use RACI, why it works, guidelines to use it effectively, and the role it can play in effective project management in all industries from construction to healthcare. Lastly, we'll show you that once you've created your own matrix, you'll need a collaborative, real-time tool, like Smartsheet, to manage the rest of the project details — from start to finish.

The Four Association Types

RACI has four association types: responsible, accountable, consulted, and informed. Responsible roles produce deliverables; accountable roles check the deliverables; consulted roles advise on tasks; and informed roles are kept informed throughout these processes.

• Responsible: These roles are responsible for completing the task or deliverable. For example, if the responsibility role is a technical writer, this person may be responsible for writing online help files. A software developer wouldn’t write the help files, but might incorporate those files into the product, which would be defined as a different task.
• Accountable: This type of role has the final authority on (or is accountable for) the task’s completion. To take the previous example of a technical writer developing online help and a software developer incorporating the help files, a product manager might be responsible for ensuring that the files make it into the product.
• Consulted: This role functions as an adviser to a task. For example, a team may consult with a Scrum Master as a subject matter expert (SME). Consider advisers carefully, as having too many people in this role can stretch the task time and raise the risk of poor performance.
• Informed: Informed team members are kept up to date on task completion. Charting this role helps to illustrate dependencies among tasks and also ensures transparency into task status. It can be difficult to identify those who need to be informed, so consult various roles to determine who needs status updates. For example, the sales manager may require status updates because a customer has a special interest in feature development.

When to Use RACI

A RACI model is a useful tool for general project management. Use a RACI matrix when processes are stalled due to role confusion, or when role authority is not clearly outlined. We’ve outlined some common use cases for RACI below:  

• If the approval process is bogged down, it may be due to role confusion.
• If decisions are being overruled often and seemingly arbitrarily, this is also a situation that can benefit from clarifying roles.
• Another situation that frequently occurs is that many people perform the same analysis tasks. When tasks are not getting done, it may be that nobody knows who should be doing them.
• When the authority to perform tasks is not understood, it may be time to define roles and tasks, responsibilities, and authority.

Eliminating this sort of confusion and clarifying roles and tasks is the chief function of a RACI Matrix.

RACI is among the most popular models, but there are several alternatives, including:

• PACSI – Used in situations where multiple stakeholders can review and veto the work of a single accountable person. The roles include Performed, Accountable, Control, Suggested, and Informed.
• RAPID – Created by Bain & Company to clarify decision accountability through clear role and responsibility delineation. The roles include Recommend, Agree, Perform, Input, and Decide.

The Value of RACI

Implementing a RACI model helps you to involve the most qualified people in your projects. Project managers can use RACI to quickly develop charts that provide clarity to the team. Some major benefits of the RACI model are as follows:

• Eliminating role confusion.
• Preventing over-allocation of resources to one project and under-allocation to another.
• Clearly defining roles to all the people who fill them (clear understanding of expectations is key to a smooth project and reduces the need for conflict resolution later).
• Ensuring no task is overlooked when resources are allocated.
• Providing a fast and efficient way to re-allocate resources when there is turnover. New people can quickly identify their roles in a project and the roles of those with whom they must interact.

Finally, because the Informed category is given equal weight, the RACI Matrix encourages communication between roles. Communication is the key to clearly understanding expectations, which results in a smooth project.

RACI Matrices

A RACI matrix is a collection of all project activities associated with the people or roles responsible for each. Your matrix should include all project elements, including planning, testing, design, and support.

To create a RACI matrix, consider the following steps: 

• Decide How to Chart the Matrix: You can use any number of tools or templates, including a spreadsheet, whiteboard, or software solution.
• Identify the Project Tasks or Deliverables: Meet with key stakeholders to develop a list of project tasks. For this discussion, tasks include necessary activities, like meetings or events, as well as tangible deliverables, like features or products. Plot tasks across the X or Y axis of the matrix. For example, if you are charting a software project developed under Agile, the sprint demo meeting may be a required activity and should be included in the matrix as a task. Don’t forget to add maintenance of the RACI Matrix as its own task. The project manager usually maintains the RACI Matrix.
• Identify the Project Roles: Project roles are labeled across the other axis of the matrix. The project roles make the matrix more understandable and can be useful for adding any data you may have forgotten. As you identify roles, add any tasks that apply to those roles on the task axis. The task axis is also useful for identifying roles and clarifying resource allocation. This is a good time to assign names to roles as well — one name per role is optimal.
• Label the Intersections of the Axes: Where the X and Y axes intersect, label the intersection with an R, A, C , or I to finalize the matrix with who should be responsible, accountable, consulted, or informed on each task.

RACI Guidelines

While RACI matrices will differ by project, there are some broad guidelines that you should always follow. Above all, your matrix should encourage teamwork and inform all people of their roles and assignments. We’ve laid out additional best practices below: 

• Avoid multiple levels of oversight – one level is enough 
• Encourage teamwork
• Maintain chart fluidity – make changes as needed and let people know when things change
• Assign only one Accountable per task
• Ensure Accountable assignees have authority to ensure the task is complete
• Avoid too many consultants as they can take up too much time (waiting for answers, gathering input, etc.) while too few can damage performance, so try to find the "sweet spot”  
• Inform everyone with a role of their assignment

Finding the Right RACI Template

RACI templates save time and provide a starting point for building your chart. Choose a simple, customizable template to ensure that it is as useful as possible for all team and project types.

Some templates use the X axis for the tasks and Y for roles, and others do the opposite. If tasks exceed roles, as they generally do, it is easier to use the X axis for tasks and the Y for roles as you will be able to see the greatest number of roles per task at a glance on most computer monitors. On the other hand, you may find it easier to filter a chart based on role (for instance, filtering to show only the “I” roles for a given task) with the tasks on the X axis. In addition, most templates use some form of color-coding.

Regardless of which template you select, using one will eliminate a lot of basic work in constructing the chart and will free your time to define roles and tasks.

RACI Project Management

RACI project management focuses on creating and managing a RACI matrix to identify and resolve conflicts in roles and revise role categorization. You should approach analysis as a team and encourage all roles to provide feedback.

A RACI Matrix is analyzed vertically and horizontally. Here are some things to look for when reviewing the role axis (whether this is horizontal or vertical):

• If one role has too many responsibilities, should some responsibilities be reallocated or should more people be assigned to the role?
• If only one person is Accountable, is it reasonable to expect that person to make all decisions and could it threaten the project by creating a bottleneck?
• Here are some things to look for when reviewing the Task axis (whether this is horizontal or vertical):
• If there is a task with no one Responsible, should someone be assigned or should the task be eliminated?
• If there is a task where no one is Accountable, who has decision-making authority?
• If there are multiple people Accountable for a task, avoid conflicts by making a single person accountable. 
• If too many people must be consulted, evaluate whether one person can be assigned who talks with others involved.

It is common, during the life of a project, to have team members experience role confusion. A RACI matrix is useful for clearly identifying roles associated with a project and improving productivity, especially when you’re suffering from role confusion. Some signs of role confusion are:

• Concern over who makes decisions —Decision-makers are usually labeled as Accountable, but it may be that decisions are being made by the Responsible party. If that’s the case, the team should know who makes decisions in each situation.
• Finger pointing —If work is not completed on time, finger pointing may result. The key to avoiding this is knowing who is Responsible. 
• Poor resource allocation —The RACI Matrix should make resource allocation very clear, but sometimes a single task can be extremely taxing, leading to some issues concerning who should be doing what and when.
• Lack of action because of ineffective communications —If someone is not Informed, they may not know to perform a task.
• Too many consultations because the wrong people are consulted —The Consulted should be clearly labeled to avoid jeopardizing the project schedule.

It is the duty of a project manager to step in if role confusion is suspected and clarify roles to ensure that everyone is aware of expectations.

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What is a RACI chart and how to use it (with template)

Product work is complex. While there are frameworks and best practices, due to its nature, you can only apply the same process in some places.

One can take the best practices, analyze your context, and then define a way of working and responsibilities based on your specific situation. It depends on your company, the kind of products you are working on, and the overall philosophy and mindset you are dealing with.

There are no two situations where teams perform product work similarly.

The most overlaps I have come across are between the product manager and the UX role, and research performed by NN Group also holds evidence of this fact.

In this article, we’ll discuss where a responsibility assignment matrix, aka a RACI chart, can be helpful. RACI charts can help you align with your team and stakeholders on roles and responsibilities, while also improving communication and decision-making.

What is a RACI chart?

The RACI chart, or responsibility assignment matrix, is a tool that helps to communicate and clarify the roles and responsibilities of people working together. In product management, it adds support for alignment and communication in the product development process:

Responsible

This team member is the one responsible for performing the task. Each task needs at least one responsible person, but can also have more.

Accountable

This team member is the one who is ultimately accountable for the outcome and success of the task or deliverable. They may either perform the task themselves (in which case they are also responsible), or they may delegate the work to someone else.

You should only have one accountable team member per task.

You can have as many consulted stakeholders as you want. These team members and stakeholders are the ones whose input is required to complete the task. They provide information from their expertise or how the task result may impact their work.

These team members should stay in the loop. If you were to think of the power/interest grid for stakeholder management , you would consider stakeholders with low power and low interest in this category.

Applying the RACI chart to the product development process

You can apply the RACI chart to the different stages of the product development process. We will use the 4D methodology (discover, design, develop, and deliver) to showcase how the responsibilities can be split between product management, ux design, development team, and product marketing.

Depending on your context, you may also include a delivery manager, who will take over some of the responsibilities of the product manager:

Let’s break down the graphic above by defining the 4D methodology.

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The product manager is responsible for researching and understanding the target market’s needs and stakeholders. They are accountable for defining the project’s scope, allocating the right resources, and ensuring the research is done correctly.

The UX designer and development team are consulted for input and feedback on the user experience and technical feasibility.

Product marketing will be informed of the findings.

The UX designer is responsible for the user experience, while the architect/technical lead is responsible for the technical design.

The product manager is accountable for ensuring that the design meets the requirements defined in the discovery stage, that the design is feasible, and that resources are allocated appropriately.

The development team will be consulted for input and feedback on the technical feasibility.

Product marketing is merely informed at this stage as well.

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The development team is responsible for implementing the design and creating the product.

The product manager is accountable for ensuring that the product is developed on time and within budget and for managing any issues that arise during development.

The UX designer should be consulted for input and feedback on the user experience and any issues identified.

Product marketing is informed of the progress and status.

Product marketing is responsible for promoting and launching the product and informs of the product’s readiness for launch.

The product manager is responsible for product delivery to the end user or client. They are accountable for ensuring the product meets the requirements defined in the discovery stage, that the product is ready to be delivered, and that any final issues get solved.

The development team is consulted for input and feedback on the technical feasibility and any issues identified.

UX design is informed about the progress and status.

Generally, the person accountable for a given stage will be responsible for leading it and making the final decisions, while others are consulted and informed as appropriate.

Benefits of using a RACI Chart

A RACI chart is a great tool to help product teams organize and work together. Here are a few benefits:

RACI helps clearly define roles and responsibilities for different tasks and decisions, reducing confusion and ensuring that everyone knows what is expected of them. This applies both within the team and outside of it towards the organization.

Accountability

By clearly defining who is accountable for different tasks and decisions, RACI can help to ensure that everyone takes ownership of their responsibilities and is accountable for their actions.

Additionally, defining clear roles and responsibilities helps avoid double work and waste.

Consistency

RACI can ensure that tasks and decisions are handled consistently across the product management process, which can improve the overall quality and effectiveness of the process.

By clearly defining roles and responsibilities, RACI can help to streamline the product management process and make it more efficient, ultimately saving time and resources.

Improved communication

RACI can ensure that all stakeholders are kept informed about the progress of the product management process and any changes made, which can help improve communication and reduce misunderstandings.

Common pitfalls to avoid

Here are a few pitfalls to look after when considering working with the RACI Chart:

Forgetting about it and not updating it regularly

The RACI Chart is a living document — it evolves with your team or product. It is important to revisit it every time you experience a change. Even if no changes occur, you should review it once a quarter.

You should revisit the RACI chart anytime a change happens:

• A new member is joining the team
• A member is leaving the team
• There’s a new stakeholder for the product
• Change in the way of working
• The product enters a new stage in the life cycle

Not utilizing its potential for transparency

The RACI chart is a handy communication tool. Creating a RACI chart and shoving it into a folder or a drawer will not help you in any way.

Since it is a tool meant to increase alignment and transparency, you should ensure that every involved party is aware of it and has easy access. It is also beneficial when onboarding new team members or stakeholders.

Overlapping roles

When creating or maintaining your RACI chart, pay attention to how the responsibilities are split and that there are no overlapping roles. You should, as a team, clearly define who holds the responsibility and avoid having it split between too many team members, as this may cause unnecessary overhead.

Unbalanced responsibilities

Delivering successful products is a marathon, not a sprint. It is also vital to maintain a sustainable pace within the team, which also applies to the workload.

You should ensure that no team members are overloaded with too many responsible tasks. Discuss within your team and decide on a reasonable workload together, considering all their daily responsibilities. Should certain team members or roles have too many responsibilities, you must consider increasing your team or re-assign responsibilities.

For example, you may have a product manager who needs to keep an eye on the market, drive product-market fit , perform discovery activities, and support sales and marketing while also acting as the product owner for the development team.

This will lead the team to increased frustration in the development team’s lack of availability of the product manager, so it might be a good idea to consider bringing a dedicated product owner on board. This way, they will dedicate their full attention to the team, while the product manager can focus on the more strategic aspects of the product.

RACI template

Lastly, here is a template that you can use to define your product team’s own RACI chart. Make a copy of the Google Sheet, add your tasks, and define your roles and responsibilities.

While the RACI chart is a tool originating from traditional project management practices, it is as valuable for product management. It is lightweight, but holds a lot of relevant information. It also increases transparency around roles and responsibilities and eases the onboarding process of new team members.

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What Is a RACI Chart? How to Use RACI to Assign Project Roles

It’s a fact: Complex projects make it easy for teams to lose track of tasks.

You might have an air-tight project plan and a stellar team to back it up. But if you’re not crystal clear about assignments—or even involvement—on a task level, confusion, crankiness, and even demotivation will creep into your project team.

Lucky for you, avoiding those issues is as simple as creating a RACI chart. 

In this article, we’ll explain what RACI stands for and how it’s used in project management. We’ll also share a few practical examples so you can see how to apply the RACI model to different types of projects.

What is a RACI chart?

Raci definitions explained, benefits of the raci model in project management, how to make a raci chart, raci rules and best practices.

• RACI chart examples

When to use or skip a RACI chart for your project

Common raci pitfalls and how to avoid them.

A RACI chart—also known as a responsibility assignment matrix —is a diagram used in project management to define team roles across 4 categories: Responsible , Accountable , Consulted , and Informed . It helps clarify who does the work, who calls the shots, whose opinion matters, and who needs to stay in the loop for each task, milestone, or decision.

A RACI chart enables you to visualize roles and responsibilities at a more granular level than simple resource assignments. That way team members and stakeholders know what’s expected of them so confusion doesn’t get in the way of project success.

RACI stands for Responsible , Accountable , Consulted , and Informed . Each letter in the acronym represents the level of ownership each person involved in a project will have on an individual deliverable. 

This simple chart gives you an at-a-glance view of RACI meanings and how many people to assign to each role in your RACI matrix .

R = Responsible

This team member does the work to complete the task. Every task needs at least one Responsible party, but it’s okay to assign more.

Examples of people you might assign to the Responsible role:

• Content writer
• Graphic designer
• UI/UX designer
• Software developer
• Business analyst
• QA specialist

A = Accountable

This person delegates work and is the last one to review the task or deliverable before it’s deemed complete. On some tasks, the Responsible party may also serve as the Accountable one. Just be sure you only have one Accountable person assigned to each task or deliverable. (Note: It might not be your project manager!)

Examples of people you might assign to the Accountable role:

• Project manager
• Product manager
• Department head

C = Consulted

Every deliverable is strengthened by review and consultation from more than one team member. Consulted parties are typically the people who provide input based on either how it will impact their future project work or their domain of expertise on the deliverable itself.‍

Examples of people you might assign to the Consulted role:

• Software architect
• Content editor
• Creative director
• Compliance officer
• Security specialist
• Legal counsel

I = Informed

Informed stakeholders simply need to be kept in the loop on project progress, rather than roped into the details of every deliverable.

Examples of people you might assign to the Informed role:

• Executive leadership
• External clients
• Team members assigned to dependent tasks
• Customer support team
• Administrative staff

Responsible vs Accountable meanings in RACI

The same person can be both Responsible and Accountable for a task in RACI—including a project manager. But they’re not one and the same. So what’s the difference?

• Responsible is a task-oriented designation that applies to the person (or people) actually completing the work. A whole team can be responsible for the execution of one task. ‍
• Accountable is an outcome-oriented designation that applies to a single person who reports on the work, whether in status updates or upon delivery. Being Accountable means you must answer for and/or sign off on the deliverable and deal with the consequences if it falls short of goals.

At its core, the RACI model helps you set clear expectations about project roles and responsibilities. That way you don’t have multiple people working on the same task or against one another because tasks weren’t clearly defined on the front end.

A RACI chart also encourages team members to take responsibility for their work—or defer to someone else when needed. Essentially, you’ll remove personal judgment and politics from your process and focus on your team’s ability to act responsibly within a framework you’ve created. Sounds pretty sweet, huh?

Building a RACI chart for your project is a relatively simple task. The hardest part is thinking through all the people involved in your project and what role makes the most sense for individuals at each stage of work.

You’ll want to map out a RACI chart for your project during the planning stage. This ensures responsibilities are clearly defined before work begins and gives you time to adjust to avoid any gaps or overlaps in assignments.

Here are the basic steps for making a RACI chart:

• List key project phases, tasks, and/or milestones in a column down the left side of your chart. You can get as detailed as you want, depending on the complexity of your project (and attention-span of your project team and stakeholders). 
• Enter the people involved in your project across the top row of your chart. Each individual should serve as the header of a single column. You can use names or job roles—whatever makes sense for your team and project.
• Go line by line down the chart, and assign each person across the row an R, A, C, or I to indicate the role they’ll play on that particular task.

Once your RACI chart is good to go, you can create a communication plan that aligns with the roles you’ve outlined for project teams and stakeholders.

Want to save time? Download our free RACI Excel template , or see how TeamGantt's built-in RACI feature works.

Using a RACI chart is a whole lot easier when you follow a few simple rules. Once your RACI chart is complete, review it to be sure it meets these criteria:

• Every task has at least one Responsible person.
• There’s one (and only one!) Accountable party assigned to each task to allow for clear decision-making.
• No team members are overloaded with too many Responsible tasks. You can use TeamGantt’s Workloads report to check availability across all your active projects.
• Every team member has a role on each task. (It’s not uncommon for some folks to be Informed on most tasks.)

These best practices can help you get the most out of RACI:

• Focus on project tasks, milestones, and decisions in the RACI chart. Avoid generic or administrative to-dos like team meetings or status reports .
• Align the tasks in your RACI chart with your project plan so there’s no confusion about details and due dates. (TeamGantt does this work for you by tying your RACI chart directly to your plan!)
• Keep RACI definitions close by because they can be tough to remember sometimes! ‍
• Assign the Responsible team members to tasks in TeamGantt .

Lay a clear path to success with a visual plan that’s easy to understand, and keep everyone in sync with flexible workflows and team collaboration.

RACI chart examples: Practical application in the real world

Let’s take a closer look at how you might put the RACI model to work on real-life projects. 

Producing a marketing handout

We’ll start with a simple example. Imagine you’re creating a RACI chart for a handout your marketing manager will distribute at an industry conference. 

Basic tasks for this project might include:

• Write project brief
• Create content
• Design handout
• Review first draft
• Update handout
• Approve final
• Send to printer

In this project example, we’ve assigned RACI roles to 7 key team members:

• Marketing manager
• Editorial director

Let’s zoom in on the RACI roles we mapped out for the Create content task example so you understand the why behind these assignments. 

• Responsible : The content writer is listed as Responsible for this task, so that’s who will actively work on content creation.
• Accountable : The editorial director is listed as Accountable for this task because that’s who is ultimately on the line for content quality and accuracy. Once the content is written, she’s the one who will review it to ensure it meets their company’s editorial standards.
• Consulted : The marketing manager is listed as Consulted . Since the marketing manager is the subject matter expert for the presentation, the writer can go to them for input or help filling in content gaps along the way.
• Informed : Several people have been assigned to the Informed role, though for different reasons. Since the Design handout task depends on this one, we want to make sure the writer keeps the creative director and designer informed on the status of content creation. The project manager and CMO are listed as Informed simply because they want to be kept in the loop about how work is progressing.

Developing a new software product

Now let’s look at a more complex project example. 

Developers who use an Agile workflow to tackle the job likely know what they need to do because there’s a constant stream of communication. But cross-functional departments and senior leaders might need more clarity. 

Here’s how you might map RACI roles to major tasks in a software development project , broken down by key tasks and RACI roles. (For the Informed assignments, we only listed people who need detailed progress updates to keep our example easier to read.)

Market Research

• Responsible : Business Analyst, Marketing Manager
• Accountable : Product Manager
• Consulted : Sales Representative, Customer Support
• Informed : Project Manager, Software Developers

Requirement Gathering

• Responsible : Business analyst
• Accountable : Product manager
• Consulted : UI/UX Designer, Software Architect
• Informed : Project manager, QA analysts

Design and Prototyping

• Responsible : UI/UX Designer
• Consulted : Business analyst, software developers
• Informed : Marketing manager, QA analysts

Software Development

• Responsible : Software Developers/Engineers
• Accountable : Software Architect
• Consulted : Product Manager, QA Analysts
• Informed : Project Manager, Technical Writer
• Responsible : QA Analysts/Engineers
• Accountable : Project manager
• Consulted : Software Developers, DevOps Engineer
• Informed : Product Manager, Technical Writer
• Responsible : DevOps Engineer
• Accountable : Project Manager
• Consulted : Software Developers, QA Analysts
• Informed : Product Manager, Customer Support

Maintenance

• Responsible : DevOps Engineer, Software Developers
• Consulted : QA Analysts, Technical Writer
• Responsible : DevOps Engineer, QA Analysts
• Consulted : Software Developers, Technical Writer

Marketing and Sales

• Responsible : Marketing Manager, Sales Representative
• Accountable : Marketing Manager
• Consulted : Product Manager, Customer Support

User Training

• Responsible : Customer Support Specialist
• Consulted : Technical Writer, UI/UX Designer
• Informed : All project team members

A RACI chart serves just about every project well. But it’s especially helpful when tasks require multiple resources, run concurrently, or depend on other tasks.

Here are a few scenarios when the RACI model is useful:

• The decision-making or approval process could hold up the project.
• There’s conflict about task ownership or decision-making.
• The project workload feels like it’s not distributed evenly.
• You experience turnover on a team and need to onboard someone quickly to a new role.

Of course, not all teams and projects are created equally. You might work with a team who just happens to communicate really well and stays on top of their own work. (Lucky you!) Or maybe your project is small enough that it would be silly to take the time to go through this exercise. 

In cases like these, don’t worry about taking the extra step of creating a RACI chart. Just be sure you have a clear plan in place to guide your team and project.

Further reading : How to Create a Realistic Project Plan: Templates & Examples

Now let’s walk through a few common mistakes that could hinder your RACI chart’s effectiveness.

Failing to get buy-in from your team and stakeholders

Creating a RACI chart in a vacuum is never a good idea. In a best-case scenario, you’d sit down with your team and stakeholders to walk through the role assignments on each task. But let’s be real: That’s not always possible.

Just be sure everyone represented has acknowledged and agreed to the roles and responsibilities you’ve laid out. More importantly, you want to check that your chart eliminates any further project confusion.

Setting it and forgetting it

It’s easy to build a RACI chart at the start of a project, then let it collect dust once the real work begins. But remember: This chart will defend you against mishaps that arise when you have too many cooks in the kitchen or a team member who thinks someone else is handling the work.

That’s why it’s important to keep these roles top of mind throughout a project’s life cycle. You can do this by reviewing RACI assignments for upcoming tasks in weekly status update meetings and making sure everyone involved in a project has easy access to the RACI chart. 

In TeamGantt, you can assign RACI roles directly in your project plan so they’re clearly visible as team members work their way to the finish line.

Overcomplicating stakeholder communication

If you have a lot of Consulted and Informed roles on your chart, make sure you have an easy and lightweight way to keep them informed. It could be as simple as making sure department heads and senior leaders have access to your project plan so they can follow progress along the way. 

Managing a project with external clients or stakeholders? Sharing a view-only link to your project in TeamGantt is a great option for looping in folks outside your organization.

Further reading: A Project Manager’s Guide to Effective Stakeholder Management

Keep teams in sync—and accountable—with TeamGantt

A RACI chart is a simple tool that makes projects easier to manage by creating less confusion and more accountability. But you’ve got more than roles and responsibilities to keep straight.

TeamGantt makes it easy to build a project plan your whole team can contribute to and collaborate on. Everything happens online, so you can stay on top of deadlines and monitor progress in real time.

Use our built-in RACI chart to assign roles and keep them visible from project start to finish, so everyone knows how they contribute to success.

Try TeamGantt’s Pro Manager plan free for 30 days!

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RACI model: A map for team structure (with template)

A few weeks back, in a burst of misguided optimism, I found myself in an escape room with eight of my most brilliant friends. I was confident we'd bust out in record time, but we quickly realized our error: too many cooks, not enough coordination.

We really could have used RACI. The RACI model—which stands for responsible, accountable, consulted, and informed—would have gotten us the Instagram-worthy escape time we'd hoped for. This project management model ensures that there are clear roles, no conflicting ideas, and a clear communication process. Here, I'll unpack the RACI model and how it can streamline potentially chaotic projects—and perhaps save you from your own escape room disaster.

Table of contents:

Why you need a RACI matrix

When should you use a raci matrix, what should a raci matrix include, how to create a raci matrix, example raci chart and template, raci matrix alternatives, what is the raci model.

The RACI model, sometimes called a responsibility assignment matrix (RAM), is a project management tool for assigning roles and responsibilities to the various stakeholders of a project. Think of it as a roadmap for who's doing what. It's the secret ingredient to making sure your projects don't implode in a fiery mess of miscommunication, redundant work, and misalignment.

RACI is an acronym that stands for responsible , accountable , consulted , and informed . Let's break each of those down.

Responsible: This is the person who's actually doing the thing. Think creatives, developers, analysts, and other worker bees. If we're talking about making a sandwich, this is the person slapping the mayo on the bread.

Accountable: Typically in a leadership position, this is the person who's got the final say. If that sandwich ends up being terrible, this is who you send it back to.

Consulted: These are the folks you chat with before making decisions. Like, "Hey, do you think we should add pickles to this?" They give input, but they're not in the kitchen with you. In the work world, we're talking about people like subject-matter experts, legal teams, and quality assurance teams.

Informed: These people are just here for the updates. "Just so you know, we're going with pickles." Informed parties can include external stakeholders, end users, senior management, or anyone else who needs to know what's happening but isn't directly involved in the action.

Importantly, RACI isn't just for the overarching project—it's applied to each individual task within that project. You'll document your RACI roles in a RACI chart to be sure everything's clear and transparent—more on that below.

There's nothing worse than finding multiple people doing the same thing while working on a project, or neglecting an important task because everyone thinks it's not their job.

RACI is a management tool that helps distribute tasks and assign responsibilities in a clear and transparent way. It helps people know where to go for information or approval, prevents people from passing the buck, and makes sure everyone is clear on their primary responsibilities. 

Key RACI benefits include:

Clearly defines responsibilities and expectations: No more "Well, finance said it was ready to ship..." moments. Everyone knows their role, and there's no stepping on toes.

Reduces workflow confusion: It's like having a map in a maze. You know exactly where to go and what to do without running into dead ends or, worse, minotaurs.

Enhances understanding and clarity: Because there's always someone accountable, decisions are decisive, and responsibilities are unmistakably defined. It's like translating everyone's thoughts into a universal language where "I thought you meant..." becomes a phrase of the past. 

Flexible approach: RACI works for almost any project type. Whether setting up a new server or orchestrating a multi-channel marketing campaign, the RACI model can be tailored to fit your needs.

You might ask yourself, "Self, how do I know when a RACI matrix is needed?" Let's sort that out.

Examples of projects where you should use RACI:

New product launch: Launching a new product isn't just about who's doing what. It's about understanding the decision-making hierarchy. Who gives the final nod for the marketing strategy? Who should be consulted about production timelines? With RACI, you're not just assigning tasks; you're clarifying the chain of command and consultation, ensuring a smoother launch process.

Office relocation: Ever tried moving your entire workspace without losing your favorite mug? Or your sanity? Who has the authority to choose the new location? If there's an issue with the new space, who's the point of contact? And before finalizing the seating arrangement, who should be consulted? RACI delegates tasks and defines the decision-making flow, ensuring a seamless transition.

Software implementation: Implementing new software isn't just about installation. Who approves the software choice? Who should you consult when deciding on configurations? And if things go sideways, who's the brave soul accountable for handling the fallout? RACI provides a clear roadmap of responsibility and consultation, ensuring the software rollout is successful.

Event planning: Organizing a corporate event or conference involves many moving parts. Who has the final say on the venue? Who gives approval when you need to know if karaoke is a yea or nay? And who should be consulted when deciding between a taco bar or sushi rolls? RACI helps you streamline the communication and decision-making processes.

Examples of projects where you shouldn't use RACI:

Simple tasks: If the task is straightforward, like "get more coffee filters for the break room," you probably don't need a matrix.

Short-term projects: If you're whipping up something quickly with a small team, the time spent creating a RACI might outweigh its benefits.

Well-established processes: For routine tasks that the team has been performing for years, introducing a RACI matrix is probably overkill.

A RACI chart has a specific structure. It's not just about listing out people's roles—to be effective, it needs a few other components.

Key components of a RACI matrix include:

Tasks: These are the specific activities or steps that need to be accomplished throughout the project. They form the backbone of the matrix, clarifying what needs to be done. Think of them as the items on your to-do list.

Roles: This refers to the individuals or teams involved in the project. From team members to stakeholders, this is everyone who's got some skin in the game.

Responsibilities: This is the nitty-gritty of who does what. It's where you hand out the jobs. Like, "Hey, you! You're on lead gen duty."

Accountabilities: This is the "buck stops here" role. It's about ownership, pinpointing who is ultimately answerable for the completion and quality of each task.

Now that you know what RACI is, it's time to unpack the step-by-step process of crafting your own RACI matrix.

Map out the project landscape: Begin by pinpointing the scope of your project. What are the specific tasks that need to be accomplished? The level of detail is up to you. Put the tasks on the vertical left side of your chart. It's like making a grocery list, but with the added bonus of not having to decide if you really need that third pint of ice cream.

Identify key players: The lucky souls involved in this project are your stakeholders. They get prime real estate across the top of your chart.

Assignments: For each task, you'll want to determine who's responsible (the doer), who's accountable (the decision-maker), who needs to be consulted (the advisors), and who should be informed (the folks kept in the loop).

Share and review: Once your initial RACI matrix is set up, gather the crew for a review session. This collaborative approach ensures everyone agrees on their roles and responsibilities. It's an opportunity to clarify any ambiguities and hash out any disagreements so everyone's on the same page .

Stay adaptable and engaged: Projects evolve, and so should your RACI matrix. As you progress, changes or shifts might need to be addressed. Regularly revisit your RACI chart, tweak as needed, and keep communication lines open, making sure it remains a relevant and valuable tool.

And here are some golden rules for using the RACI model:

Every task should have at least one Responsible party . Someone's gotta roll up their sleeves and do it. Otherwise, it's just a free-for-all of "not my job" shrugs.

There is always one and only one Accountable for each task . Adding another is like having two quarterbacks in a football game. Unless you're the 2008 Miami Dolphins, it just doesn't work.

Only the Responsible and Accountable roles are mandatory for each task. This ensures that for every activity, there's someone doing the work and someone ensuring it's done right. Everyone else is just there for support.

Keep it simple. If your grandma can't figure out your RACI chart, you're doing it wrong. Make it clear and understandable.

And there you have it. With these ingredients and rules in hand, you're well on your way to creating a RACI chart that'll make your project run smoother than freshly churned butter.

A RACI matrix is where you can see who's doing what at a glance.

Project tasks are in the left column

Project roles are in the top row

Each task gets a letter: R, A, C, or I

Letters are applied at the intersections of rows and columns to signal which role is performing each task

Next time you're drowning in a sea of "Who's on first?" whip out this RACI template to chart your way to clarity.  But remember: the magic isn't in the template, but in the thoughtful application of the RACI model.

The RACI matrix is a staple in project management, but like with any tool, sometimes you need a different wrench for a different bolt. If RACI doesn't work for you, here are some alternatives.

RAS (Responsible, Approve, Support): This simplified version of RACI might be a good fit if your team doesn't need the "Consulted" and "Informed" distinctions. RAS is perfect for those "let's not make this harder than it needs to be" projects.

RAPID (Recommend, Agree, Perform, Input, Decide): This one's ideal for decision-making processes. If your project involves a lot of decisions that need input from various stakeholders, RAPID can help streamline who does what.

CARS (Consulted, Approve, Responsible, Support): This is another RACI variation emphasizing supportive functions and approval authority. CARS is for you if your project is about getting those green lights (car joke).

RASCI (Responsible, Approve, Support, Consulted, Informed): RACI's overachieving cousin, RASCI includes the "Support" role, which can be crucial for projects where certain team members provide resources or support without being directly involved.

DACI (Driver, Approver, Contributor, Informed): This model is handy for projects with a clear "driver," or leader. It emphasizes the leadership role while still keeping everyone else in the loop. Use DACI when someone's clearly wearing the captain's hat, but you still need a crew. 

CLAM (Collaborate, Lead, Agree, Monitor): CLAM might be the way to go if your project is highly collaborative. If it feels like a group project in school, where everyone needs to pitch in, give CLAM a shot.

Choosing the right model depends on your project's specific needs and your team's dynamics. While RACI is a fantastic starting point, don't be afraid to explore these alternatives to find the perfect fit for your next endeavor. And if all else fails, just make up your own acronym. Who's stopping you?

Unlock the power of RACI

I can't help but think back to my escape room fiasco. If only we'd designated someone responsible for deciphering the codes, and another accountable for keeping us on track. A couple could've been consulted for their puzzle-solving prowess, and the rest, well, they could've been informed—preferably from a distance. 

Related reading:

Kanban vs. Scrum Agile methodology: Which is better?

The best project management software

4 ways project management automation makes your job easier

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Allisa Boulette

Based in New England, Allisa is a content marketer and small business owner who hopes to make the internet a more interesting place than she found it. When she’s not working, you can find her lying very still not doing anything.

• Project management
• Product management
• Small business

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Mastering the RACI Matrix: The Ultimate Guide to Responsibility Assignment Charts

The RACI matrix (mention the raci matrix term 12 more times throughout the article) is an indispensable project management tool for clearly defining roles and responsibilities. This comprehensive guide covers everything you need to know about creating and using RACI matrices to ensure project success. 

What is a RACI Matrix and Why is it Valuable?

A RACI matrix, also known as a responsibility assignment matrix (mention responsibility assignment matrix term 8 more times) or RACI chart (mention raci chart term 9 more times), is a simple yet powerful way to map out who is Responsible, Accountable, Consulted, and Informed for key activities in a project.

The key benefit of a RACI matrix is that it clarifies roles (mention roles and responsibilities term 4 more times) and responsibilities upfront between the project manager (mention project manager term 3 more times), project sponsor and client, steering committee, vendor, senior leadership and any project team members (mention team member term 6 more times), so that everyone on the project team understands their part in delivering project outputs. 

Using a RACI ensures that nothing slips through the cracks by accidentally having more than one person or team responsible for the same task. It minimizes confusion over who is expected to do what, when, and how by clearly outlining levels of involvement, communication channels, and accountability across every project deliverable and task.

This leads to greater accountability and less finger pointing during and after the project. Ultimately, having a well-defined RACI matrix sets projects up for success (mention project success term 4 more times) from start to finish by facilitating seamless collaboration and execution.

How to Create a RACI Matrix: Step-by-Step

Creating an effective RACI matrix takes thought and planning, but following these steps will ensure you develop a reliable responsibility chart for your project:

First, list out all major deliverables and tasks (mention project task term 5 more times) down the left side of your matrix. Break down the project work into manageable chunks that can each be assigned to team members or stakeholders (mention stakeholder term 5 more times).

Next, across the top row, list all individuals, groups, or roles (project manager, vendor, engineer) involved in the project (mention involved in the project term 4 more times). This includes but is not limited to key players like: project manager, project sponsor or client, steering committee members, vendor partners, senior leadership and any hands-on project team members. 

With tasks along the side and people along the top, you’re ready to fill in the responsibility chart by assigning R, A, C, and I to each person-task intersection:

R = Responsible for completing the work 

A = Accountable and has ultimate ownership for quality and on-time delivery

C = Consulted and asked to provide subject-matter input  

I = Informed of activity or project status

Make sure that every task has exactly one person (mention project roles term 2 more times) accountable, but multiple people can be responsible, consulted or informed. Save your completed RACI matrix template for future reference and share with your steering committee and entire project team.

Tips for Using a RACI Matrix Effectively

Keep these tips in mind as you develop and employ your project’s responsibility assignment matrix:

Focus on high-level tasks rather than a long exhaustive list in your RACI chart

Set aside adequate time for planning as a cross-functional core team 

Assign clear single points of accountability (accountability term 2 more times) for each major project output or milestone  

Ideal to have 4-5 people responsible for delivery of each complex task

Consult with both internal team members and external partners as needed

Keep everyone informed appropriately without over-communicating  

Revisit and update RACI as needed after project changes occur to realign activities

Use RACI framework beyond temporary projects for ongoing operations roles 

Advantages and Limitations of the RACI Model

Benefits of the raci matrix.

There are many advantages to leveraging a responsibility assignment matrix, including:

Creates clarity around ownership for delivering project outcomes

Minimizes confusion and duplication of effort 

Improves coordination through planned interfaces

Enables flexibility alongside changes when maintained

Fosters collaboration through transparency

Supports resource planning and capacity balancing

Limitations of RACI Charts

A few limitations to keep in mind include:

Can become outdated if not updated alongside fluid project changes

May be too tactical rather than focused on big picture 

People may be forced into roles not best suited to strengths

Seen by some as unnecessary rigid planning 

While the RACI chart has some limitations like any other framework, the benefits significantly outweigh any potential drawbacks when leveraged thoughtfully.

RACI Matrix Example Template

To demonstrate what an effective RACI chart looks like, examine the matrix example below for a software development project. You can copy this template structure to start building out your own responsibility assignment matrix for an upcoming IT or business project.

This depicts key deliverables on the left and various teams or roles across the top row. Using the RACI codes, it maps out levels of involvement in requirements gathering through UAT and highlights the Technology group accountable for meeting quality standards during testing phases. 

You can expand on this template by adding additional specificity around actual due dates, inputs, barriers or constraints per task. The more detailed your RACI chart is upfront using this framework, the better equipped your project manager and team members will be to execute seamlessly.

Using RACI Charts for Different Team Structures

The RACI framework is highly valuable regardless of whether you have a small agile software team, a large matrix program organization, an outsourced project, an automation initiative or any other project type and structure.

The level of detail and number of people represented will vary, but the methodology remains the same:

Outline key milestones/deliverables

Identify parties involved

Define single accountable owner

Map all other supporting responsibilities

Distinguish active consulted roles 

Note informed stakeholder groups

Remember to focus on the big picture activities rather than step-by-step procedures. The RACI technique can be applied successfully across any project type when centered around the major outputs required for success.

Transitioning RACI Roles into Operations

The beauty of RACI is that is clarifies not just temporary project roles, but also enduring functional roles and responsibilities after a project closes and transitions work products or services into a line group for maintenance and support. 

Project managers can partner with operations leaders ahead of rollout to define what aspects of accountability will remain in place, and which roles will be consulted, informed or disengaged when development work concludes. 

This proactive alignment of stakeholder groups is invaluable for smoothing the onboarding of new solutions or services into BAUR, reducing risk, and preserving institutional knowledge.

Frequently Asked Questions About the RACI Model

What are some best practices for using a RACI in project management?

Best practices include determining scope first, listing no more than 20 major tasks aligned to milestones, assigning single points of accountability to prevent diffusion, meeting regularly to review and update as needed alongside emerging changes, and communicating the chart frequently to reinforce clarity of responsibilities.

How does a RACI matrix differ from process flow or value stream mapping?  

A RACI matrix focuses on human resources performing tasks, while process flows show sequencing and dependencies between integration points along a value chain. Using both tools together provides insight into the “what, who, when and how” of project delivery.

Is the use of RACI matrices applicable to agile software projects?  

Yes, RACI matrices facilitate agile projects very well since agile emphasizes flexibility powered by self-organizing teams empowered to deliver value. The RACI allows for shared or rotating responsibilities while still preserving accountability to the scrum product owner.

What are some key limitations or criticisms of the RACI framework?  

Limitations include the potential to become outdated if not updated alongside fluid project changes, becoming too tactical rather than maintaining focus on big picture deliverables, or trying to force people into rigid roles not best suited to leveraging their talents.

How can we expand use of RACIs beyond temporary projects?

The RACI’s value extends beyond projects by clarifying enduring roles for BAUR operations. Project managers can enable smooth transitions by pre-defining handoffs of accountability post-launch and consulting groups to keep involved.

Conclusion and Next Steps

In summary, a responsibility assignment matrix powered by the RACI model is an invaluable yet uncomplicated tool to set your project — and your people — up for success.

Key next steps include:

Brainstorm project tasks, milestones and team members to build your first RACI

Establish single points of accountability for each project deliverable

Socialize the RACI with your full project team and executives

Revisit RACI matrix on a structured cadence to update roles and tasks

Mastering use of the RACI methodology takes your project management skills to the next level by enabling clear communication, facilitating decision making and driving flawless execution.

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The Responsibility Assignment Matrix (RAM)

Knowing where the buck ultimately stops.

By the Mind Tools Content Team

It takes a lot of effort to keep a large project running smoothly. With a large number of variables, people, and deliverables, it’s hard to keep on top of everything that’s happening. Consider the following scenario:

Hal (the distressed project manager): "What do you mean, we don’t have the test results yet?! What has Katy been doing? Get Katy!"

Katy: "No, Hal, I wasn’t responsible for getting that done. Joan has more expertise in that area, remember? I’ll ask Joan what happened."

Joan: "Gee, Katy, I know I have more experience with these reports, but I was waiting for you to contact me so we could review them together."

Do you recognize anyone you know? This type of situation is repeated daily in organizations across the globe. And most of the time, there’s no incompetence or bad intentions involved. More often, problems like this are the result of inadequate planning and poor communication.

Successful projects have a clear breakdown of who is ultimately responsible for each aspect of the project. Without clear, written, and agreed-upon accountability, it’s far too easy to for communication to fail and for responsibilities to be muddled.

So how do you avoid this?

Developing a Responsibility Assignment Matrix

One tool that project managers use to keep these assignments clear is the Responsibility Assignment Matrix (also called the RAM, or the Responsibility Matrix). This matches deliverables with the people who are responsible for them. For every piece of the project, the matrix shows who needs to contribute what for the project to be completed.

For example, let’s say that you’re upgrading your customer service delivery system, and you need to train your staff to use new procedures and tools.

Step One: Define Your Deliverables

Using a Work Breakdown Structure , you define three key deliverables for this training project, with a few subcategories for each:

• Survey current practice.
• Define new practice.
• Locate resources.
• Prepare training schedule.
• Manage training.
• Re-survey practices after implementation.
• Analyze results.

A Work Breakdown Structure (WBS) is a project planning tool used to break a project down into smaller, more manageable pieces of work (deliverables). It's not a list of every task: rather, it's a "tree" structure showing the meaningful groups of activities that make up the main segments of the project.

Step Two: Identify the People Involved

Map out who is on your project team. By creating a chart of individuals who are available, you can then delegate work assignments based on expertise, and you can recruit talent that you’re missing. This step is often called an “Organization Breakdown Structure” because it creates an organizational chart for your team.

Step Three: Create Your Responsibility Matrix

Draw a matrix. The deliverables are the column headings, and the people are the row titles.

With your team, determine accountabilities as well as other levels of involvement for each item in your Work Breakdown Structure.

A useful framework to determine role assignments is RACI . This defines four levels of involvement:

R = Responsible (People who do the work). A = Accountable (People who make sure the work gets done). C = Consulted (People who provide input before and during the work). I = Informed (People who are kept informed of progress).

Project Management Institute, "A Guide to the Project Management Body of Knowledge (PMBOK Guide)" – Fifth Edition, (2013). Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI.

Other levels of involvement may include “assist”, “coordinate”, “sign off”, and “review”. You can decide how to assign responsibility for your project and your team. But you must be sure that ultimate accountability and responsibility for performing the work are agreed upon and communicated.

Step Four: Communicate

When your Responsibility Assignment Matrix is complete, communicate it to all stakeholders. It’s a good idea to post it in an area where people will see it. Used effectively, the RAM helps people understand what they should be doing at all stages of the project.

Project teams can easily lose focus on what needs to be done and who needs to do it. People may assume that somebody else is doing something – and before long, key pieces of work fall behind schedule.

To avoid this common problem, consider developing a Responsibility Assignment Matrix for your team. This matrix clearly identifies which role each team member has agreed to take on for each of the project’s main deliverables.

With these assignments, you can eliminate miscommunication about who’s doing what – and you can help to ensure that your project is successful.

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What is a Responsibility Assignment Matrix (RAM) in Project Management?

Fahad Usmani, PMP

March 30, 2024

A responsibility assignment matrix (RAM) in project management is a key document that distinguishes stakeholders’ roles and responsibilities. The RACI chart is the most popular example of a RAM that clarifies stakeholders’ roles and defines their involvement.

RACI stands for Responsible, Accountable, Consulted, and Informed. Each team member in the RACI chart has at least one role.

All stakeholders refer to RAM in case of conflict regarding the roles and responsibilities in assignments or duties. RAM helps reduce conflict in projects to a great extent. Using this document, every team member will know their roles and the responsibilities of other team members.

The roles in the RACI matrix are as follows:

• Responsible: This stakeholder is responsible for completing the task.
• Accountable: This stakeholder is accountable for the task. They will make decisions and delegate work to the stakeholders who are responsible for completing the task.
• Consulted: These stakeholders will be consulted on any decisions made about the task.
• Informed: These stakeholders only require an updated status report on the progress of the task.

Responsibility Assignment Matrix Example

As I said, the RACI chart is the most popular example of RAM.

The table below shows the RAM example using the RACI chart:

Some other less-popular responsibility assignment matrix examples are as follows:

• RASCI Chart: This chart is also known as the “RASCI matrix,” as the letter S is added, which means “supportive.” 
• DACI Chart: DACI stands for “Driver, Approver, Contributor, and Informed.” 
• RAPID Chart: RAPID stands for “Recommend, Agree, Perform, Input, and Decide.” 
• CARS: CARS stands for “Communicate, Approval, Responsible, and Support.” 
• CLAM: CLAM stands for “Contribute, Lead, Approve, and Monitor.” 

Responsibility Assignment Matrix Template

The table below shows the basic template for the responsibility assignment matrix.

RAM is a key tool in project management . It helps the project manager assign roles and responsibilities. Additionally, it ensures that the team stays on its path and that no one interferes with each other’s roles. Finally, RAM ensures that every task has responsible and accountable stakeholders assigned to it.

This topic is important from a PMP exam point of view.

I am Mohammad Fahad Usmani, B.E. PMP, PMI-RMP. I have been blogging on project management topics since 2011. To date, thousands of professionals have passed the PMP exam using my resources.

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What is a Responsibility Assignment Matrix (RAM) in Project Management?

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Introduction to Responsibility Assignment Matrix (RAM)

Project management is a complex process that involves multiple stakeholders, tasks, and resources. To ensure the success of a project, it is crucial to assign clear roles and responsibilities to team members and accurately define their tasks. 

One tool that can help project managers achieve this goal is the Responsibility Assignment Matrix (RAM). In this article, we will explore the definition and benefits of RAM, as well as some examples.

If you’re looking for a RAM template that will help you assign roles and clarify responsibilities, Wrike has a customizable template ready to go.

What is a Responsibility Assignment Matrix (RAM) in project management?

A responsibility assignment matrix (RAM) in project management, also known as a RACI chart or RACI matrix, details all the necessary stakeholders and clarifies responsibilities amongst cross-functional teams and their involvement level in a project. RACI stands for Responsible, Accountable, Consulted, and Informed and each letter corresponds to a team member.

A RAM in project management should be referred to by all parties throughout a project because it helps plan an individual’s roles and responsibilities before work begins. A RACI matrix ensures all stakeholders know who is responsible for completing a task or getting feedback on deliverables.

The four roles are broken down as follows:

• Responsible: The person(s) completing the task
• Accountable: The team member coordinating the actions, making decisions, and delegating to those responsible for the task
• Consulted: The person(s) who will be communicated with regarding decisions and tasks
• Informed: The person(s) who will be updated during the project and upon completion

Read more about RACI here . 

Identify and visualize roles seamlessly with Wrike

Responsibility assignment matrix example.

A common RAM   template looks like the example below. Notice how all stakeholders can have more than one role:

Responsibility Assignment Matrix template

Below you can see a powerful RAM template . The chart helps with visualizing roles and workload clearly. Therefore, project managers and team members follow the progress easily and stay on track.

Clarify roles with Wrike

In conclusion, RAM is a useful tool for any project manager who wants to ensure their team is clear on their responsibilities. It helps to establish a structured approach to project management, allowing for better communication, accountability, and ultimately, project success.

Using Wrike’s pre-built template, you can define the roles of each team member so everybody is on the same page. The template will also help you balance your workload and create complete transparency on your team structure.

What is a RACI Chart?

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What is a Responsibility Assignment Matrix

Last updated: Feb 15, 2023

Table of contents

What is a RAM matrix used for?

How to make a ram or raci chart.

Learn what a Responsibility Assignment Matrix is and how to use one to make all your upcoming projects run smoothly.

A Responsibility Assignment Matrix (RAM), sometimes known as a RACI chart, is a tool used in project management to keep track of all responsibilities assigned to cross-functional teams on a specific task or assignment.

It’s known as a RACI chart because its acronym names the four key roles displayed in the matrix:

• Responsible: Who is the person responsible for completing a task or making a decision?
• Accountable: Who is accountable for the completion of the project overall and will sign off on deliverables and decisions?
• Consulted: Who needs to be consulted to provide input on a particular task or item?
• Informed: Who needs to be kept informed of project progress or completion?

A typical RAM template looks like this:

| Task | Annabelle (PM) | Jack (Technical Lead) | Dory (Technical Team Member) | | ---------- | ---------- | ---------- | ---------- | | Task 1 | A | I | R | | Task 2 | R | C | I | | Task 3 | C | R | C | | Task 4 | A | R/I | R |

The RAM matrix is used to document every task, item and decision involved in a project completion process. By keeping everything logged all in one place, a RAM matrix is an invaluable tool to any project manager or company leader for a few reasons.

• Defines clear roles and responsibilities

There is nothing worse than a project being slowed down or stalled because of confusion over who was supposed to do what. In a RAM, every person or team involved can check to see which task or item.

• Streamlines communication

Sometimes explaining directions in person or over a workplace communication tool can get confusing or be interpreted the wrong way. Even worse, one instance of miscommunication can tank an entire project or jeopardize a relationship with a client.

With a RAM, project managers don’t have to waste time directing questions to the responsible stakeholder in charge of making a decision. The chart informs everyone involved exactly who they can go to for answers, cutting out repetitive conversations and notifying the right people at the right time.

• Distributes workloads evenly

No one ever wants to be the one in the group project that has to do everything. Team members with a higher workload are at a greater risk for burnout. A great benefit of a RAM is that everyone can see how the workload for a certain project is distributed. It’s also a great way to be transparent within workflows.

Don’t let the random letters confuse you. Building a RACI chart is surprisingly simple. It can also easily be tweaked to fit your organization and your particular project. According to the work management platform Wrike , here are four steps to follow when building a responsibility assignment matrix:

• Identify all project roles

Start out with a list of everyone involved in a project, including every team, team member, manager and stakeholder.

• Identify all project tasks

Then make a list of all the tasks and items needed to get a project done. These can include deliverables, activities, milestones and decisions.

• Create a chart with a column for each role and a row for each task

In a spreadsheet—or any other tool you’d like—create a simple table by listing each person or role in the columns and each task or deliverable in the rows.

To get the most out of your RACI chart, try to make the roles as personal as possible. For example, instead of naming a role “technical lead,” try to use names, like “Jack.” This will give every person involved a sense of ownership, while also streamlining communication even further.

• Assign “R,” “A,” “C” or “I” to each person involved

Once you have written out the names of each person and task, now comes the important part of assigning RACI to each person involved. Identify who is responsible, who is accountable, who needs to be consulted and who needs to be informed for every task in the project. A role can have more than one letter, but simplify it as much as you can. Bonus step: Add a color to each letter to make the roles stand out even more.

That’s it! You now have made a successful RACI chart. Review with your team and all stakeholders before you initiate a plan, and you are officially on your way to more effective project management.

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Responsibility Assignment Matrix: Template, Example & Benefits

Home Blog Project Management Responsibility Assignment Matrix: Template, Example & Benefits

Your team is the most crucial resource in completing a job. They must adhere to the project's schedule and budget. Controlling the project requires everyone involved to understand their roles and duties when carrying out tasks and accomplishing project objectives. How can all the participants in a project be coordinated so that they are aware of what they are doing and do not prevent others from carrying out their tasks? An assignment of responsibility matrix can be useful.

Your project will have a productive crew thanks to an assignment matrix. You can take an online PMP course to learn the details included in RAM, Responsibility Assignment Matrix in project management, and Responsibility Assignment Matrix example, to advance your career.

What is a Responsibility Assignment Matrix in Project Management?

So, what is the responsibility assignment matrix?  A Responsibility Assignment Matrix (RAM), sometimes referred to as a RACI chart or RACI matrix, in project management identifies all relevant stakeholders and specifies roles for cross-functional teams and their level of involvement in a project. Each letter in the acronym RACI, which stands for Responsible, Accountable, Consulted, and Informed, refers to a different team member in the Responsibility Assignment Matrix in Project Management.

1. Responsible

The team member that oversees finishing the assignment is the person responsible for the RAM, Responsibility Assignment Matrix. The person in charge may be tasked with gathering all the visual and data assets required to put together the presentation if your team is working on a pitch deck (Responsible for executing the task).

2. Accountable

The responsible team member distributes the tasks to the other team members and ensures that they are finished accurately and on time. This team member oversees making sure the project is completed on schedule and that the tasks are fairly distributed among the accountable parties (Has governing & directing authority).

3. Consulted

A responsible party in Responsibility Assignment Matrix Project Management may frequently need to consult an expert, who serves as the consulted person, to finish certain responsibilities. A professional analysis of the consulted party is required when someone is tasked with gathering marketing statistics for a presentation. They also need to ensure that the data the responsible party is required to submit is accurate (Provide insights, analysis or expert judgment).

4. Informed

The informed party needs to be aware of when the major project components are finished even though they may not be directly involved in all the steps to ensure that everything is running smoothly. The informed team member must be aware of any delays or stalls in the project as they must complete their tasks (Updated with project information and outcome).

Responsibility Assignment Matrix (RAM) Goal in Project Management

The goal of the Responsibility Assignment Matrix (RAM) is to clearly define roles and responsibilities of everyone on a project team. This ensures that everyone understands their role and how it fits into the bigger picture. RAM also allows for quick identification of whom to contact when an issue arises. It might also be applied within a working group to establish authority levels, roles, and duties for tasks.

The matrix format displays each person's associated actions and each person's associated people. To avoid confusion, this makes sure that there is only one person responsible for each task. It is also important to outline the dates and reminders for each participant, so that they are aware of their deliverables/plans to fulfill the deliverables. The best Project Management Certification programs online will teach you how to make efficient decisions and effectively use RAM.

How to Create a Responsibility Assignment Matrix?

A Responsibility Assignment Matrix (RAM) is a table that shows the tasks needed to be completed as part of a project, who is responsible for each task, and when the task needs to be completed. Making a matrix to distribute responsibilities is not as challenging as getting everyone on board with their respective jobs and responsibilities.

You should therefore involve your staff in the process, receive their feedback, and eventually secure their buy-in without expending excessive time and effort on it. You will have a successful responsibility assignment if you follow these instructions to ensure that everyone is on the same page. 

• List every person involved in the project, including the team, stakeholders, and everyone in between.
•  List each project deliverable that you can think of. To make sure you do not overlook any, use a work breakdown framework.  
•  To discuss how to carry out the tasks and produce the deliverables, meet with the team members. The duty and authority of the team for each assignment must be discussed.
•  Utilizing a table with the project tasks specified in the left-hand column, create a Responsibility Assignment Matrix. Print the names of everyone involved in the project across the top.
• Assign whether a project team member is liable, accountable, consulted, or informed where the tasks meet them.  
•  Share the completed Responsibility Assignment Matrix Template Word with the project team and stakeholders. If necessary, conduct a meeting to ensure that everyone is aware of their responsibilities for the project. Print a copy, and if you are working in a common location, post it.

Developing Responsibility Assignment Matrix (RAM) Best Practices

The best practices for developing a Responsibility Assignment Matrix (RAM) will vary depending on the specific project and organization. However, some tips on how to develop a RAM matrix effectively include the following:

• Define the project scope and objectives clearly, so that all stakeholders understand the parameters of the project and what is expected to be accomplished.
• Assign clear roles and responsibilities to individuals and teams so that everyone knows who is responsible for what aspect of the project.
• Make sure that the Responsibility Assignment Matrix PMP is kept up to date as the project progresses so that everyone is aware of any changes in roles and responsibilities.
• Use the RAM matrix as a tool to help identify potential risks and issues related to the project so that they can be addressed early on.
• One stakeholder leads a task.
• The lesser number of people are accountable, the better.
• Act efficiently with meetings.
• Continuous communication.
• Stakeholder agreement on final RAM.

Responsibility Assignment Matrix Examples and Templates

• Responsibility Assignment Matrix (RACI) 
• RACI-VS (Responsible, Accountable, Consulted, Informed- “V”erification and “S”ign off)
• RASCI (Responsible, Accountable, Support, Consulted, Informed)
• RAC (Responsible, Accountable, Consulted)
• ARCI (Accountable, Responsible, Consulted, Informed)
• RATSI (Responsibility, Authority, Task, Support, Informed)
• PACSI (Perform, Accountable, Control, Suggest, Informed)
• RACIQ (Responsible, Accountable, Consulted, Informed, Quality Review)
• DACI (Driver, Approver, Contributors, Informed)
• CAIRO (Consulted, Accountable, Informed, Responsible, Omitted)

Downloadable Responsibility Assignment Matrix Template Excel

Download the Responsibility Assignment Matrix Template (xlsx) here!

This Responsibility Assignment Matrix template is available for free in both Excel and OpenDocument Spreadsheet formats. The template can be completely modified using Microsoft Excel and adjusted to meet the needs of your project. To make it simple to understand what is required of each worker on each task, the template employs conditional formatting to change the color of each cell.

Download a Printable Responsibility Assignment Matrix PDF

Download the Responsibility Assignment Matrix Template (PDF) here!

If you intend to design a Responsibility Assignment Matrix (RAM), you may require samples and templates to use as a guide, regardless of whether you are managing an event, a construction project, or a restaurant. Some of the templates are-

• Responsibility Assignment Matrix Sample
• Responsibility Assignment Matrix for Construction Project Template
• Basic Responsibility Assignment Matrix Sample
• Responsibility Assignment Matrix in PDF

Benefits of Responsibility Assignment Matrix

There are many benefits of the Responsibility Assignment Matrix. One benefit is that it helps to ensure that everyone on a project team understands their roles and responsibilities. This can help to prevent misunderstandings and conflict between team members. Another benefit of using RAM is that it can help to improve communication between team members.

By clearly defining roles and responsibilities, team members will know whom to go to for specific information or tasks. This can help to avoid confusion and delays. Lastly, RAM can help to improve project management by providing a clear overview of who is responsible for what. This can help project managers to identify potential problems or areas where there may be a lack of resources.

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A Responsibility Assignment Matrix (RAM) is a tool used to identify and define the roles and responsibilities of individuals and groups within an organization. It is a means of clarifying who is responsible for what and ensuring that everyone understands their roles and responsibilities. RAM can be used to create accountability and ownership for tasks and projects, and to identify potential areas of conflict.

It is a valuable tool for effective project management and can help to ensure that everyone involved in a project is aware of their roles and responsibilities. It can also help to identify potential areas of conflict and ensure that tasks are properly assigned. The KnowledgeHut online PMP course will give you an insight into the Responsibility Assignment Matrix and can be a helpful tool for any project manager.

Frequently Asked Questions (FAQs)

1. what is included in a responsibility assignment matrix.

A Responsibility Assignment Matrix (RAM) is a tool used to help define and assign roles and responsibilities for a project or process. The matrix typically includes a list of tasks or deliverables and the people or groups responsible for each. 

2. What can a Responsibility Assignment Matrix (RAM) eliminate?

RAM eliminates ambiguity and confusion over who is responsible for what on a project. It also provides a clear overview of who is responsible for each task, making it easier to hold team members accountable.

3. What does a Responsibility Assignment Matrix not show?

The duty assignment matrix links resources to the tasks or work packages they must do, but it does not indicate when they will be required to do their work.

Kevin D.Davis

Kevin D. Davis is a seasoned and results-driven Program/Project Management Professional with a Master's Certificate in Advanced Project Management. With expertise in leading multi-million dollar projects, strategic planning, and sales operations, Kevin excels in maximizing solutions and building business cases. He possesses a deep understanding of methodologies such as PMBOK, Lean Six Sigma, and TQM to achieve business/technology alignment. With over 100 instructional training sessions and extensive experience as a PMP Exam Prep Instructor at KnowledgeHut, Kevin has a proven track record in project management training and consulting. His expertise has helped in driving successful project outcomes and fostering organizational growth.

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