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How to Remove Facebook Reviews (or Disable Them)

Are you sick and tired of bad Facebook reviews chasing away customer?

In this post, I’ll reveal everything you need to know about how to remove reviews from Facebook. There’s a lot to cover, so stick with me. By end of this post you’ll be able to get rid of bad Facebook reviews, report fake ones, and even disable them all.

Potential clients frequently ask us how to remove reviews from Facebook. But think about that question for a moment. It can actually mean several different things, right? So we need to dig a little deeper…

• Are you trying to report and remove fake reviews from Facebook?
• Do you want to remove bad reviews from your Facebook business page?
• Did you write an inflammatory review that you want to delete?
• Do you want to turn off Recommendations and remove all reviews from your Facebook page?

We’ll answer each of these questions in this step-by-step guide.

Can’t you just ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business reviews before they hand over their hard-earned cash. Don’t believe me? Here are some Facebook review statistics to prove it:

• 90 percent of consumers look at online reviews before they visit a business.
• 84 percent of people trust them as much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business pages at least once a week.
• 1 in 3 people use the platform to look for Recommendations.

Therefore, as a business owner, it’s vital for you to handle Facebook reviews that don’t reflect your company.

If your Facebook page contains unanswered bad reviews, potential customers could slip through your fingers. Take a guess at how much one bad review could cost your business?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? One CEO’s reputation cost his company more than 96 million dollars within a few hours.

How to report and remove fake Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook’s community standards and will be deleted. In addition, any review that is totally irrelevant to your business, such as those that neglect to mention you at all, should also qualify for unprompted removal.

But false reviews may go undetected. Don’t worry. Here’s a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you find suspicious reviews on your Facebook page, first make sure they’re legitimate. Check your records and verify that the transactions happened the way the customers claim. Can you find records of the customers? Do your transaction logs match up with their descriptions? If not, you might be dealing with fake Facebook reviews.

Fraudulent negative reviews can stem from a number of sources: competing businesses, resentful former employees, spammers, people who mistakenly post their review on the wrong business page, etc. Here are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or former employee)
• Recommending a competitor in the complaint

Regardless of whether or not bad Facebook reviews are true, you should respond to all of them.

Start with an apology. Then mention that you’re unable to find a record of his or her transaction. This will send a message to fraudulent commenters that you’re onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backfire and make other customers trust you less.

After responding, the next step is to report them. Here’s how:

Steps to report fake Facebook reviews

• Navigate to the Reviews tab of your business page.
• Click the three horizontal dots in the upper right-hand corner of the review.
• Click “Give feedback on this recommendation.”

Alternatively, you can simply click on the word bubble with the exclamation point.

Facebook will ask you “What’s going on,” and you’ll need to select one of the following choices:

• Recommendation Not Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Speech.

Select the most suitable reason and provide more details if asked to do so. Here’s what the popup looks like:

Once you’ve done this, all that’s left to do is wait. Unfortunately, there’s no concrete amount of time for how long it will take to determine the fate of the review. The only reports guaranteed to be resolved in a timely manner are those that contain threats or other illegal content. You will be notified as to whether the review will be taken down or not once the reporting process has been completed.

How to remove a bad review on facebook

Unfortunately, you can’t remove reviews from Facebook that someone else wrote if they’re truthful. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you’re able to make amends with the customer, they may delete their own review for you.

In cases where you can’t fix the problem, you should at least respond to the customer complaint to tell your side of the story.

Advice for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer’s trust. If you handle the situation gracefully, your customer might even delete the original review. At the very least, you should “like” the review. But if you want a chance at winning back their patronage, you’ll need to respond.

Acknowledge their disappointment or anger, offer a heartfelt apology. Then take action to make the situation right. Try to see the review as a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-only ratings still appear on Facebook business pages even though they’re no longer accepted. That’s bad news for businesses because only feedback that includes a comment can be reported. Since you can’t remove fake Facebook reviews that don’t have comments, the best way to handle bad star reviews is, again, to respond.

Ask the person who posted the rating to tell you how you could improve your business. Even if they don’t respond, this at least shows the other users scrolling down your page that you’re willing to go above and beyond to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you’re thinking…

Why would anyone want to remove positive reviews from their Facebook page? Because that’s the fastest and easiest way to hide bad Facebook reviews that could damage your reputation .

Let’s face it; sometimes a business goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible customer service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

But you took action and fixed everything that was wrong. Your products are top-notch and customer service has never been better. Maybe you even received a few positive reviews. Yet, the negative comments just won’t go away and they’re ruining your brand reputation .

While it’s always best to remove inappropriate reviews when possible, this process can take a while. Small businesses may not be able to wait for them to be taken down. If that’s the case, your best course of action may be to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

• From your Facebook business page, click “Settings.”

• Scroll down to find “Reviews” and click the “Settings” button.

It’s important to note that turning off Recommendations won’t delete Facebook reviews, it just hides them. That means if you decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it’s super easy to remove a review from Facebook if you wrote it. Just find the review in question, click the three horizontal dots in the top right and select “Delete.” If you’d like to edit your review instead, click “Edit Review.” If only everything else in life were so simple.

Check other review sites

Even when you’re doing everything right, things can still go wrong. Therefor you should constantly monitor all online review platforms for trouble. If you’ve got issues with Facebook, you may also need to:

• Remove Google reviews
• Get rid of Yelp complaints
• Address criticism on Ripoff Report

Push down negative results

Undesirable reviews are often part of doing business. In most cases, complaints are legitimate, and you won’t be able to remove them. That means you’ll need to invest in reputation management to handle them. This post explains how to push down negative search results .

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Removing Negative Facebook Reviews For Your Business - 2024 Guide

Facebook reviews can significantly impact your company’s online reputation and image, for better or worse.

Statistics reveal that as much as 90% of consumers consult reviews before visiting a business, and 84% of people consider online reviews to be as reliable as a personal recommendation.

Positive reviews can go a long way in winning potential customers over to your brand and growing your social media presence.

Unfortunately, there comes a time when every business owner also has to deal with a bad Facebook review or two. Sometimes, these are fake reviews that aim to taint your company’s name.

However, if a negative Facebook review is legitimate, then the situation must be handled tactfully.

In this article, we’ll take a look at how to handle different types of bad reviews - both real and fake.

There are times when business owners have to remove Facebook reviews to protect the company’s image. This may be necessary when your business’ Facebook page receives spam posts, unfair reviews, hate speech, or false reviews that aren’t from real customers.

Can you delete a bad review on Facebook?

How can i delete a review on facebook, can a review be removed, should you respond to or delete negative reviews, examples of responding to facebook reviews, manage facebook reviews with demandhub.

The short answer: yes. But, in order to get a false negative review deleted off your business page, you will have to take the following steps to let Facebook know to take down the review. Only Facebook’s team can remove the reviews, and you can alert them by flagging the reviews.

Step 1: Comment on the review

On Facebook, page owners cannot remove individual reviews themselves. However, users can flag a review to notify Facebook’s team to remove the reviews. But, users can only flag a review if it has at least one comment on it.

Commenting on negative reviews is tricky - the situation needs to be handled with great care. Even if a review is fake, the comment should express an attempt to resolve the problem.

When your legitimate customers read the review, they will know that your company made an effort to fix the issue.

Step 2: Flag the review

To flag a review, navigate to the top-right of the post and select the arrow pointing downward.

Press ‘Report post’, and proceed to explain why you are flagging the review.

Step 3: Wait for Facebook’s team to remove the review

This may take a while, as their team has to manually assess the report.

If the team finds that the review is in violation of Facebook’s Community Standards, they will remove it and no record of the review will remain.

While users can’t delete individual Facebook reviews, there is an extreme option available; removing all of the reviews entirely.

This won’t permanently delete the reviews, but visitors can no longer view them. Deleting your business page’s reviews also means that customers can no longer leave feedback, good or bad unless the reviews are restored.

Here’s how to collectively delete your Facebook reviews:

• Visit your business page and make sure that you’re logged in as a page admin.
• At the page’s top-right corner, select the ‘Settings’ button.
• The page’s left-hand corner has a menu, from which you need to select ‘Templates and Tabs’.
• Scroll to the ‘Reviews’ tab, and select ‘Settings’.
• Finally, navigate to ‘Show Reviews’ towards the right, and a slider will be visible. Click to disable the reviews, and proceed to ‘Save’ the changes. Now, customer reviews and negative feedback will no longer be visible on your Facebook page.

If managed properly, negative reviews can present your business in a positive light and build confidence in your brand.

Potential customers may be cautious about purchasing from stores that showcase only positive business reviews on their Facebook page, as this makes a brand seem less authentic. Thus, sometimes it’s in your company’s favor to keep negative reviews around if the matter has been resolved.

However, if your business is facing unfair negative comments, then removing them might be necessary. If your legitimate customers have left a couple of bad reviews, then it’s important to respond positively as part of customer service.

A good response to negative feedback should address the problem at hand and offer a solution moving forward. This can change your customer’s experience from a negative one to a positive one.

Moreover, it shows potential clients that your company cares about its customers and is serious about resolving problems.

There are many instances where deleting a review might be wise, and even necessary. Sometimes, users abuse the reviews feature to leave fake negative reviews on your Facebook business page. You can determine if a review is fake by checking for the user’s transaction history, and seeing if the complaint is from a legitimate customer or not.

Businesses may also choose to flag reviews because they are in direct violation of Facebook’s Community Standards - e.g the post may contain hate speech.

Some reviews fall under the ‘spam’ category - they may have nothing to do with your products or services, and may be advertisements for other brands and businesses. In this case, you should report the review to have it deleted.

Here are some good examples of businesses responding to Facebook reviews:

Intrepid Travel

Intrepid Travel is the world’s largest adventure travel organization for small groups. In this particular situation, the company has responded to a negative review concerning their cancellation policy.

Intrepid Travel responded with an informative, empathetic reply in which they detailed a breakdown of the expenses and gently pointed out how the policy helps support communities that are suffering from COVID-19’s economic repercussions.

Wendy’s is a popular American fast-food chain that has expanded globally. In this case, a customer has complained about the efficiency of Wendy’s drive-thru service.

The company has responded by first empathizing with the customer’s concern, and then proceeded to offer to make it up to them.

Stella & Dot

Stella & Dot is an accessories company that sells jewelry and lets customers host trunk shows. This particular review is an excellent example of how a positive response and proper care can turn a negative review around in your brand’s favor.

Initially, the customer expressed dissatisfaction concerning Stella & Dot’s product.

The company responded with an apology and proceeded to address the problem and offered a solution.

After the matter was resolved, the client edited their review, changing it from a negative one to positive feedback.

If you’re looking to boost your Facebook page, the best place to start is with online reviews of your business. Build trust with your future customers through the power of word of mouth — online.

At DemandHub, our mission is to help local businesses grow by making it easier to communicate with customers. With modern messaging technology, your local business can text review invitations to your customers, enabling them to post a review with just a few clicks in under 30 seconds.

Request a demo to see how we can help grow your local business with our messaging tools to help you attract, engage, and retain more customers.

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How to Delete a Review on Facebook: Bad Ratings And Reviews

Reputation Staff Writer

Every business owner knows how important online reviews are. A great and positive review from a genuine customer will always be more influential than anything a brand can say about itself. Unfortunately, fake or negative reviews can destroy a business’s credibility.

Managing your Facebook reviews is a cornerstone of online reputation management. Let’s take a look at the value of Facebook reviews and how to remove a bad review on Facebook, should you need to.

The Dark Side of Facebook Business

A one-star rating on Facebook can hurt you. The fake customer review industry has turned away many honest business owners from even trying to build a presence on this massive social media platform. The main risks associated with promoting your business on Facebook include:

• Fake Accounts – Anyone can create an account on Facebook. There’s no verification process, and Facebook pays little attention to fake accounts. It’s why the fake review industry heavily targets this social media network.
• No Vetting – Reviewers can write reviews on anything they want. There’s no way to tell whether they are a genuine customer. It’s also hard to judge if they even made a purchase from your business.
• Removing Reviews From Facebook is Tough – Facebook is extremely lenient towards all but the most abusive of reviewers. Due to this stance, you could receive a one-star review for any reason.

Even with these negatives, Facebook remains a cornerstone of building and marketing your business. For that reason alone, it’s impossible to say that businesses shouldn’t be on Facebook.

Related content on the Reputation blog: How to Respond to a Bad Review on Facebook

Tips for Spotting a Fake Facebook Review

If you find that your business’s page has some suspicious negative Facebook reviews, first make sure that they are legitimate. Review your records to verify transactions with that customer. Can you confirm that events occurred the way they described? Some of the ways to spot fake Facebook reviews include:

• Vague descriptions
• The reviewer is a former employee or is connected with a competitor
• The reviewer recommends a competitor as an alternative in their review

Will Facebook Remove Reviews?

The difficulty when it comes to how to delete a review on Facebook is proving that it’s fake. Here are some of the top signs that a customer review may be fake:

• Poor spelling/grammar
• Overuse of verbs
• No profile picture
• The sudden influx of positive/negative fake reviews
• Use of black and white reasoning

What To Do When You Can’t Delete Facebook Reviews

Knowing how to delete reviews on a Facebook Business page as a regular user is basically impossible. But the good news is you may not need to remove negative reviews. Automatically trying to get a review deleted on Facebook isn’t always your best option because not all negative reviews are necessarily a bad thing. Studies have shown that even potential customers who leave negative reviews can be turned around.

Related content on the Reputation blog: The Facebook Outage: How to Manage a Large Scale Crisis

Respond to a Negative Review

Before thinking about how to remove a 1-star rating on Facebook, consider why that customer left such a bad review in the first place. Responding to an angry customer in the right way isn’t just important for them but for anyone else who may be reading the exchange. We always recommend businesses approach negative reviews with grace and sensitivity. Here are some tips for how to respond to a negative review :

Even if the customer isn’t interested in giving you another chance, the fact that you reached out professionally could win you more business. They already left a bad review; the worst that can happen is the customer says no.

Report Reviews that Go Against Facebook Community Standards

The first option for how to remove a Facebook review is to check whether that review follows Facebook Community Standards. Facebook Community Standards were designed to provide a safe space for users and combat online bullying and harassment. Negative reviews that violate these standards will be removed without hesitation. Pertinent points include:

• No excessive cruelty
• No threats of violence
• No hate speech
• No fake reviews
• No harassment

If you receive a review that you believe violates any of Facebook’s guidelines, report it immediately. Facebook will usually get back to you within 24-72 hours, but it’s not uncommon to receive a response sooner. You’ll be notified of Facebook’s decision in your support inbox.

Related content on the Reputation blog: How to Add Multiple Locations to Your Facebook Business Page

Request that the Review Be Removed

If you believe that a review is fake, you also have the option of reporting it to Facebook. On your business page’s “Reviews” tab, click the three dots in the top right-hand corner of the review you want to report. Then choose “Report Post.”

Your choices will then be: “It has nothing to do with this Page” or “I think it shouldn’t be on Facebook.” Choose an option and then enter some more information before hitting “Submit.”

Unfortunately, Facebook is a flawed system , and there is no guarantee that fake reviews will be removed. If these continue to pile up and harm your business, you can also disable reviews entirely on your page. However, doing so can also weaken your online reputation and your ability to attract and convert customers on Facebook.

Understanding how to delete a review on Facebook and what to do if you can’t is crucial for defending your businesses and customer sentiment. If you’re struggling to get reviews or managing your online reputation, call in the experts. At Reputation, we specialize in supporting businesses large and small in building their brands online.

Take a look at Reputation’s Reviews and Review Booster solution to learn more about the impact of your reviews

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How to Remove Reviews From Facebook

Facebook is the most popular social networking site in the world, with nearly three billion active users. It’s great for staying in touch with friends and family, sharing news and experiences, and connecting with like-minded people.

For businesses, it’s also an excellent platform to create and unite groups of like-minded people, engage them with your brand, prepare them for upcoming events, and sell your products or services.

But since Facebook is so integrated into the social economy, it’s also a place where people learn about and rate products and services. That’s why it’s important to keep an eye on your business’s Facebook page and take care of any negative reviews as soon as possible.

In this article, we’ll show you how to do just that.

Why Removing Reviews From Facebook is Worth It

Imagine this: you’re scrolling through Facebook, looking for something to do, when you see an ad for a new restaurant in town. You click on the link and read a few reviews, but they’re all pretty negative.

What are you going to do? Chances are, you’re not going to visit that restaurant anytime soon.

What if you’re the restaurant owner and you’re running Facebook ads to promote your new venture? When users see your ad and it piques their interest, they may consider going there for a meal.

But if the first thing they see is a negative review, they’re likely to change their minds and go somewhere else instead. In this case, running those targeted ads would be all for nothing.

In this day and age, reputation is everything. And social media is a powerful tool that can make or break your business.

With lots of great reviews highlighted on your business page, you’re more likely to attract new customers and keep them coming back. But if potential customers see negative reviews, they might not even bother giving you a chance.

Plus, Facebook reviews play a big role in local SEO. The more often your business is mentioned in reviews, the higher you’ll rank in search results.

If you have negative reviews on your Facebook page, it could be hurting your business more than you realize. That’s why it’s important to take care of them as soon as possible.

The Investment Needed to Remove a Review on Facebook

Before we get into the nitty-gritty details of how to remove a review on Facebook, it’s important to note that there is an investment required.

You can’t just delete any old review left by a customer—otherwise, everyone would do it and there would be no reason for this post.

The only way to remove a review on Facebook is to flag it, explain why you flagged it, and allow Facebook to determine whether the review meets the criteria for deletion.

However, doing so requires time—a lot of it. In fact, time will probably be the biggest investment you make if you want manually manage all of your Facebook reviews.

Online reputation management software helps businesses to track and respond to reviews on Facebook and other social media platforms. With this software, businesses can monitor their reputations in real-time and take proactive steps to address any negative sentiment.

Additionally, online reputation management software can help businesses to generate positive reviews and promote their brand on social media.

The cost of this type of software varies significantly depending on the features and functionality offered. For smaller businesses and individual service providers, there are a number of free and low-cost options available. And for enterprise companies, there are plenty of robust solutions with capabilities that extend far beyond review management.

As more and more consumers turn to social media for recommendations, online reputation management software has become an essential tool for companies looking to protect and enhance their reputations.

If you’re interested in managing your online brand, check out our blog post on the best online reputation management platforms for your business.

6 Steps to Remove a Negative Review on Facebook

If you’ve decided that you want to take the necessary steps to remove a negative review on Facebook, follow these instructions:

Step 1: Check your Facebook business profile for reviews

The first step in the process is to check your business profile on Facebook and see if there are any reviews already posted. If you have a Facebook profile set up, chances are you have it configured to accept reviews.

To check this, simply go to your business page and look for the Reviews tab. If you don’t see it, click on the More tab and then select Reviews .

Once you’re on the Reviews tab, you’ll see a list of all the reviews that have been left for your business.

From there, you will be able to see the star rating, the name of the person who left the review, when it was posted, and the text of the review itself.

Read through all of these reviews in order to determine which, if any, need to be removed.

Step 2: Disable the ability for customers to leave reviews on your page

Disabling reviews means that your business will never be bogged down by bad reviews. If your primary goal is to avoid negative reviews, blocking this functionality is the best and easiest way to accomplish that. In fact, it’s the only way to guarantee it.

If you decide to do this, it’s important to remember that disabling reviews means that you won’t be able to showcase positive reviews either. And with fewer reviews, fewer people will trust your brand and your search engine rankings will suffer as a result.

Nevertheless, if you’re adamant about never having to deal with negative reviews, this is the best way to achieve that goal.

To do this, simply go back to the Reviews tab on your business page and click on the Settings button.

From there, uncheck the box that says Edit page and then switch the Show reviews slider from ON to OFF.

Click Save and you’re done!

You can turn your reviews back on at any time through this same function.

Step 3: Flag the review you want to have removed

If you decide that you want to keep reviews enabled but still want to remove a specific review, you can flag it for removal.

Flagging a review will notify Facebook that you believe it goes against their Community Standards. These standards include things like hate speech, violence, graphic content, and nudity. Reviews can also meet these criteria if they are spammy, negative reviews from a direct competitor, or if they’re simply not relevant to your business.

When you flag a review, Facebook will investigate and determine whether or not it should be removed.

If Facebook agrees with your assessment, they will remove the review for violating their terms of service.

To flag a review, simply go to the review itself and click on the three dots in the top-right corner.

From there, select Flag review and then choose the reason why you’re flagging it.

Keep in mind that Facebook may not remove the review, even if you do flag it. So this isn’t a guaranteed method for having a review removed.

Step 4: Respond to the negative review

Sometimes, the best reaction to a negative review isn’t to circumvent it or have it deleted. And even if you plan to flag the review for removal, it is always best to respond to those who leave negative comments.

The key to responding to negative reviews is to do so in a way that doesn’t worsen the situation. Even if the customer or client was in the wrong, avoid getting into a back-and-forth argument, especially if it is in direct response to the comment on your public business profile.

Instead, apologize for whatever issue they experienced. Thank them for bringing it to your attention, and let them know that you’re working on a resolution.

Then, offer to make things right by giving them a refund, coupon, or special offer of some sort.

For example, a reviewer who had a bad experience using your online consulting service may write:

“I paid for a one-hour consultation and the person I spoke to barely gave me any time at all. It was a waste of money.”

In this case, you might respond with something like:

“I’m sorry to hear that you didn’t have a good experience. We pride ourselves on providing quality service, so I’m sorry that we fell short in your case. As a gesture of good faith, I’d like to offer you a full refund for the consultation fee. I hope this will help alleviate some of the frustration you experienced.”

By responding in this way, you’re acknowledging the problem, apologizing, and offering a solution. This shows other potential customers that you’re committed to providing a good experience, even when things don’t go according to plan.

To respond to a review, simply click on the review itself and then write your response in the Write a Reply box.

To reach out to the reviewer personally, you can click on the three dots in the top-right corner of their review and select Message .

This will open up a direct message window where you can privately communicate with the reviewer. You can also email them if you have their contact information.

Step 5: Encourage your customers to leave positive reviews

The best way to combat negative reviews is to encourage your customers and clients to leave positive ones.

This is especially effective if you offer some sort of incentive, like a discount or coupon, for those who take the time to write a positive review.

A few good ideas for incentivizing positive reviews include:

• Asking customers to leave a review when they’re paying for their purchase
• Sending an email follow-up with a link to your business page after someone makes a purchase
• Offering a discount for those who write a positive review
• Embed Facebook reviews on the platforms that you sell on.

You can also encourage customers to leave reviews by sending your customers and clients a popup or banner on your website that asks them to do so.

Step 6: Use reputation management software to track mentions and reviews across the internet

Even if you’re able to read all of your Facebook reviews, chances are you won’t catch every bad one. Just about everything has a margin for human error and that goes double when you’re relying on people to keep track of their social media notifications.

That’s where reputation management software comes in.

Reputation management software is a tool that allows you to track online reviews and mentions of your business across the internet, including on Facebook. This way, you can be sure that you’re always aware of what people are saying about your business, even if you’re not on Facebook all the time.

This kind of tool will give you the opportunity to address negative reviews quickly, before they have a chance to do too much damage.

A great thing about reputation management software is that it will also help you track any positive reviews and mentions of your business across the web–not just on Facebook.

A few great features of online relationship management tools conclude:

• Sentiment analysis: Know how people feel about your brand at a glance
• Online review monitoring: See all of your reviews in one place
• Mention tracking: Get alerted anytime your business is mentioned online
• Competitor analysis: Keep an eye on what others in your industry are doing
• Personalized reporting: Get detailed reports tailored to your business needs

If you want to take your social media monitoring to the next level, consider using a reputation management tool to do so.

What’s Next?

There are a lot of different reputation management software programs out there, so it’s important to find one that’s the right fit for your business.

Do some research and read reviews to find the best option for you. Once you’ve found a program you’re happy with, sign up and get started tracking your online reputation today.

And if you’re not sure where to start, we tried dozens so you don’t have to. Check out our blog post on the best online reputation management software to find the right one for your business’s needs.

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Say Goodbye to Negative Feedback: How to Remove Facebook Reviews

Table of Contents

Facebook Reviews are an effective approach to promoting your company’s reputation, attracting new clients, and even boosting your local rankings. But what if you get a negative or fabricated review that harms your brand’s image? How can you delete, hide, or report Facebook reviews that do not accurately reflect your worth?

Here, we will show you how to fix that issue. We will also go over how to reply to reviews, acquire positive feedback on reputation management, and get more reviews on Facebook.

What Are Facebook Reviews?

These are just client reviews uploaded to a company’s Facebook Page. Ideally, the evaluations are favorable, and they demonstrate to other consumers how pleasant doing business with you can be. Reviews differ from ratings and suggestions in that they are more detailed. It implies that, depending on the evaluation, they might be more valuable or destructive to your company.

How to Delete Facebook Reviews? 

When you come across some reviews that you think should be deleted from your Facebook Page, mark them and notify Facebook. It is not always as simple as you may think to allow the Facebook staff to investigate the review, it first must be communicated to, and at this moment, only reviews with comments can be submitted. It is not possible to mark and report a review if it lacks a comment. These apply to any review, even if it is bogus and from a person who never conducted business with your organization.

However, if you want to remove reviews from Facebook, you can follow these steps:

• Go to your Facebook page and click on the About tab
• Scroll down to the reviews section
• Find the review you want to delete and click on the three dots on the right-hand side of the review
• Click on Delete review
• Confirm the action by clicking delete

Note: Only the page owner or admin can erase a review. But if you are not the page owner or admin, you can not delete reviews. Additionally, removing reviews from Facebook may impact your overall rating on Facebook, and it is recommended to address any negative feedback with a response before considering deletion.

How to Hide Facebook Reviews?

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The technique for hiding reviews differs slightly from that for eliminating them. Hiding your Reviews does not remove them; rather, they are removed from your Facebook Page . They will all return once you re-enable them. It may be something you would like to do if you have several fraudulent reviews and need to completely delete them.

Follow the next steps to hide the bad reviews:

• Go to your Page’s Settings
• Select Edit Page
• Scroll down till you come to Reviews
• Select Settings (to the right of Reviews)
• Turn off Reviews
• Click the Save button

If you wish to re-enable the reviews, return to the same location and switch them back on.

How to Report Fake Facebook Reviews?

You received a slanderous, phony review that included hate speech and nasty comments. It may also be causing significant damage to your company’s credibility, and the only solution is to remove or report it.

• Locate the review you wish to delete.
• Click the three dots in the upper right-hand corner. A drop-down choice will appear, from which you can choose to find support or report recommendations.
• Select the best choice for you and press the send button.

The review has now been submitted to Facebook. If they determine the review to be fake or in violation of Facebook’s Community Standards (such as; misrepresentation, hate speech, bullying, cruelness, and insensitivity) after reviewing your complaint, the staff will eliminate it from your company’s page.

Respond to Your Real Negative Reviews on Facebook

Begin with a sincere apology and address the issue together, followed by a credible solution for moving forward. If you do this correctly, you can turn a terrible experience for your customer into a great one. It will also demonstrate to potential customers that your organization values its clients and is committed to assisting them.

Try the following to respond:

• Be understanding and non-confrontational.
• With recommendations as soon as possible.
• Keep your reaction brief, pleasant, and to the point.

Ensure certain that clients are satisfied with your idea and ensure every client that if something goes wrong, they will be compensated.

Why Facebook Reviews Are Important to Reputation Management?

It is critical to be aware of it due to the platform’s prominence not simply as a social media website, but also as a location for consumers to study their next purchase. According to customer review data, Facebook accounts for 19% of all reviews. In a nutshell, getting reviews on your Facebook business page can influence a customer’s purchasing decision.

If reporting or erasing a Facebook review is not a choice for you, keep in mind that you can use positive review best practices, particularly when it comes to understanding how to respond to negative Facebook reviews:

Accept responsibility and apologize

When replying to negative comments, an apology is often the best place to start because it defuses the tension. If your organization makes a mistake, admit it right away in your answer, but avoid apologizing many times.

Take important problems offline

Take the chat offline if there are issues to avoid discussing sensitive topics in public.

Stick to the company and brand rules

Make sure you understand your company’s social media and brand rules so you can respond with the appropriate terms. It contributes to the establishment of a professional tone.

Resolve certain problems

Respond to any particular issues raised by the evaluation. Positive reviews and ratings of five stars can also include concerns. Discover the customer’s experience and share any modifications or improvements made in response to their unsolicited input.

Avoid replying late. The sooner you respond to your customer, the better your chances are of resolving the issue.

Show your gratitude

Regardless of the customer’s rating, say thank you . Appreciating customer input lessens the impact of unpleasant comments while reinforcing positive emotions in your favorable evaluations.

How Can I Get More Reviews on Facebook?

Attracting more positive reviews is one of the most effective strategies you can do to turn around fraudulent or negative reviews. Return to consumers who you know had an enjoyable interaction with you and politely ask them to put a good word in for you on Facebook.

Some ways to manage the online reputation:

• Incorporate Facebook Reviews into your website and other platforms
• Create and distribute a Facebook Review link to your consumers
• Using a post-purchase email template, invite your consumers to leave a Facebook review

What Happens When You Report a Review From Facebook?

When you submit a review on Facebook, staff from the Facebook team will investigate your report and assess whether the review violates Facebook’s community standards. If the reviewer deems the post to be in violation, it will be removed from your Facebook profile. Your report is private, and the account that you denounced will not be alerted that you did so. 

It can take several days up to several weeks for somebody on Facebook’s staff to review and act on your report.

When Will Facebook Remove Fake Reviews?

When the review team determines that the review is fundamentally unfair, or when it includes one of the following kinds of content that violates Facebook’s community standards.

Violence and criminal behavior

Are removed from Facebook language that incites or aids serious violence, terrorist organizations, organized crime, homicide, and human trafficking organizations, and people are also barred from establishing a Facebook presence.

Although Facebook allows people to share their experiences and raise awareness about issues such as self-harm or suicide, it does not allow postings that celebrate or promote these concepts. Posts regarding abuse (sexual or otherwise), harassment, and intimidation are expressly prohibited. Also, it eliminates all the content that reveals personally-identifying information.

Unacceptable Content

Facebook has agreed to eliminate content that a reasonable audience would find unpleasant and upsetting. Racism, violence, explicit material, sexual nakedness, sexual conduct, and sexual solicitation are examples of content that Facebook considers undesirable.

Authenticity and Integrity

Facebook also discourages misleading and inauthentic activity. Users must make accounts in their genuine names, not an alias or a fictitious identity. Spamming, cyberattacks, the dissemination of fake news and altered media, and identity falsification are also prohibited.

How to Build a Strong Reputation by Encouraging People to Leave Reviews

Online reviews have become increasingly unavoidable. By utilizing their potential, you will have the opportunity to build brand ambassadors who will gladly spread the word about your organization.

Consumers today want to have a say, and social media is primarily about sharing ideas and reveling in the spotlight. When you’re confident that a consumer had a positive experience with your organization, you should always urge them to rate your company and, if possible, post a review on Facebook.

We know how difficult and stressful it is to cope with unfavorable reviews, which is exactly why understanding how to delete, hide, and report Facebook reviews is critical for your business. For that reason, individual reviews can be removed by Facebook’s team. 

Whatever approach you use, ensure that you answer your reviews professionally and respectfully and that you promote additional good feedback from your satisfied consumers. By doing so, you may transform your Facebook reviews into a valuable asset for your company’s success.

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How To Manage & Remove Facebook Reviews

Online reputation is everything for a brand. And statistics reveal that Facebook holds 19% of all customer reviews and can significantly impact your company's online reputation and image, for better or worse.

While positive reviews have the potential to attract new customers to your business, there may come a time when social media managers have to deal with negative reviews depending on the frequency of their occurrence. In such cases, panicking and being hasty is not the right way to go about it.

We are here for that. We have not only presented steps to remove negative Facebook reviews but also how to manage them. So, explore the blog to know how to manage the noise with poise, along with the pros and cons that come with it.

Understanding The Importance Of Facebook Reviews

Well, people rely on reviews! 93% of customers look at online reviews before making a purchase. Hence, negative or positive reviews can significantly influence their buying decision. And if we talk about Facebook reviews, particularly, then the platform with 2.96 billion monthly active users holds significant importance for businesses and individuals alike and their online reputation.

To build a better online reputation for your brand, here are some key reasons why understanding and managing Facebook reviews are essential:

Influence On Consumer Decision-Making

Facebook being the third-most-visited website in the world, is often consulted by users either to shop online or to check reviews before purchasing something. In fact, 54.9% of Facebook users follow or research brands and products on the platform. In such a scenario, positive reviews on the platform can act as powerful social proof, influencing potential customers' decisions to engage with a business, make a purchase, or visit a physical location.

For instance, check out this positive customer review on Wendy’s Facebook Page.

Optimized Search Engine Visibility

Facebook Reviews can be crucial in optimizing local SEO (Search Engine Optimization). When a company's Facebook page receives positive reviews, it enhances the overall online reputation, credibility, and trustworthiness. Search engines, like Google, take into account signals from social media platforms, including Facebook, while determining search rankings. Businesses with positive reviews are more likely to generate increased user engagement and appear in local search results, making it easier for potential customers to find and consider them.

Garnering Valuable Customer Feedback and Insights

Facebook Reviews offer valuable feedback directly from customers. Whether positive or negative, if you look at it from an optimistic angle, then it has a lot of benefits for your business. For instance, positive reviews can highlight what aspects of your business are working well and your strong areas, while negative reviews can reveal areas that are lacking and require more improvement. With both insights, you can take a step forward and refine your products, services, and overall customer experience management.

For instance, check out this negative review that a customer has shared on the Starbucks Facebook Page.

Addressing Customer Concerns

Negative reviews, while challenging, provide an opportunity to address customer concerns publicly. Responding to reviews, whether positive or negative, on Facebook demonstrates that your business values customer feedback and is actively engaged with its audience. In fact, 53% of people are likelier to buy from a business they can message. Facebook allows businesses to add Facebook Messenger live chat to their websites to improve customer service. By responding professionally and resolving issues, businesses can showcase their commitment to excellent customer service and problem-solving, leading to increased loyalty.

For instance, check out this concern that a customer has shared on McDonald’s Facebook Page.

Increased Competitive Advantage

Did you know that 58% of shoppers say they are willing to pay more for products that have good reviews? Well, a collection of positive Facebook reviews can actually signal that your existing customers are having a good brand experience, which further removes the hesitation of new customers when considering to buy or avail your product/ service respectively. This gives you a competitive advantage over others in the same industry, as customers are more likely to choose a business with a better overall rating and a significant number of positive reviews.

Steps To Remove Facebook Reviews

Dealing with reviews can get tricky sometimes. Yes, especially if they are negative or fake, be it Facebook or any other social platform for that matter. But since our matter of concern is Facebook in this blog, we’ll stick to that.

There are basically two ways to deal with negative or fake reviews on Facebook.

• Removing a particular review that you deem harmful to your business.
• Hiding the entire Review Section until you get some solid positive reviews.

We’ll tell you both. While you can find the easy steps below, before hopping to do that, know that removing a review requires having a comment on them to be reported. If the review doesn’t have a comment, it isn’t possible to flag and report it. In fact, this is applicable to any reviews, even the fake ones or from someone who has never done business with your company.

In cases such as these, we recommend you comment on them as though they were real negative reviews. This way, it will have a comment and can be flagged and reported. Besides this, you can also make a positive impression, as the customers will notice that you have made an active effort to attempt to resolve the problem, which can further enhance your brand reputation.

To know furthermore about removing or hiding bad social media reviews , check out the sections below.

Removing Facebook Reviews

Removing Facebook reviews is not directly possible for page admins. However, Facebook provides options to manage reviews and report inappropriate ones. If you believe a review violates Facebook's policies or is fake, follow these steps to report it and potentially have it removed:

Step 1: Log in to your Facebook account and go to your business page.

Step 2: Click on the "Reviews" tab on the left-hand side of your page to view all the reviews.

Step 3: Identify the review you want to report for removal.

Step 4: Click on the three horizontal dots (ellipsis) located on the right-hand side of the review.

Step 5: Select the "Find support or report recommendation" option from the drop-down menu.

Step 6: Choose the appropriate reason for reporting the review. Facebook provides options like spam, hate speech, harassment, and other policy violations.

Step 7: Follow the on-screen instructions to provide additional information if required.

Step 8: Click "Submit" to send the report to Facebook for review.

Keep in mind that Facebook will assess the reported review and determine whether it violates their Community Standards or review guidelines. If Facebook deems the review to be in violation, they may remove it. However, if they find the review to be within their guidelines, it will likely remain visible.

It's important to note that attempting to manipulate or misuse the review reporting system can lead to consequences for your page, so only report reviews that genuinely violate Facebook's policies.

Remember, managing reviews professionally and responding to them courteously can be a more constructive approach to maintaining a positive online reputation . And more so, engaging with customers and addressing their concerns can demonstrate your commitment to excellent customer service.

Hiding Facebook Reviews Section

While removing and reporting individual Facebook Reviews can be laborious, you can always hide the entire Review Section for some time if you feel that you do not have enough good reviews.

We recommend this step for new businesses who want to get a fresh slate of positive reviews. Otherwise, businesses batting for a considerable period of time should avoid this, as removing the Reviews Section entirely will mean that customers can no longer leave feedback, good or bad, which can be an obstacle in gathering constructive feedback.

Depending on your choice and business requirements, follow the steps below to hide the Review Section until restoring them.

Step 1: Log in to your Facebook account as the page admin and navigate to your business page.

Step 2: Go to the "Settings" tab located at the top-right corner of your Facebook page.

Step 3: In the left-hand column of the Settings page, click on "Templates and Tabs."

Step 4: Scroll down to find the "Reviews" tab in the list of tabs available for your page.

Step 5: Click on the "Settings" button next to the "Reviews" tab.

Step 6: Toggle off the option that says "Show Reviews" to hide the Reviews section from your page.

Step 7: Save the changes.

Keep in mind that hiding the Reviews section means that visitors to your page won't be able to see or leave reviews. Suppose you want to maintain transparency and receive feedback from customers. In that case, it's generally better to manage reviews rather than hide them completely, and that's what takes us to the next section of the blog, which is managing your Facebook Reviews.

Steps To Manage Facebook Reviews

Yes, Facebook Reviews need to be managed if you really want to capitalize on them. Besides, for each negative comment, deleting or removing is not the ideal solution unless it's derogatory. Hence, managing it is the middle path you need to take to build a successful brand.

In fact, with 60% of consumers feeling that the number of reviews a business has is critical when reviewing and deciding whether to use its services, business owners or marketing managers need to embrace 4 essential steps to manage their online reputation management strategy , once their number of reviews and business grows.

Step 1: Leverage A Reputation Management Tool

Time is one of the crucial factors when it comes to managing reviews on Facebook, as it controls about 3% of all online reviews. Besides, if you receive a lot of reviews, it can be hard to keep a timely track of all of them and address the negative ones as a priority. To give an easy and hassle-free solution to your concern, we’d recommend you resort to online reputation management tools in such situations.

And Statusbrew can be one suitable option for you. Ranging from Google My Business, Google Play Store, App Store, Trip Advisor, and TrustRadius to Yelp, this multiple platform-friendly tool can help you easily manage all from a single dashboard. This even includes managing communications on social and messaging channels like Facebook, Instagram, YouTube, LinkedIn, Twitter, Whatsapp, Line, etc.

Besides this, some of the features you can exploit include:

• Leveraging AI-powered sentiment analysis to understand audience emotions.
• Manage reviews and customer queries at a large scale.
• Get notified of all negative and fake reviews and manage them along with your team.
• Automatically route reviews to a specific inbox/team member based on your requirement.
• Keep track of customers often posting fake reviews using inbuilt CRM.
• Control team member access.
• Get in-depth brand reputation insights.
• Auto-hide spam and trolls across your social profiles.
• Identify new customers with listening solutions.

If you want to access these features while managing your Facebook reviews besides your social conversation, book a FREE demo today and see for yourself ?

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Step 2: Ask For Positive Facebook Reviews Smartly

According to USA Today, 5% to 10% of customers actually write reviews proactively when asked by a brand. This is one of the most effective ways to keep and manage a steady stream of positive reviews rolling in as they attract customers to a business and increase their spending by over 30% .

Besides this, another way to manage can be to influence other potential customers with positive feedback because 73% of them are looking for recent reviews. For them to notice the same, you can embed Facebook Reviews into your website and other social platforms and showcase your existing positive reviews to build trust and encourage others to leave one.

To know more about asking for reviews, check out our bonus content: 12 smart ways to ask for a review.

Step 3: Give Equal Importance To Both Positive And Negative Reviews

When it comes to managing reviews, remember that both positive and negative ones require equal weightage in terms of importance. Just because negative reviews lead to a churn of almost 40% of potential customers, it does not mean that you ignore the positive ones. In fact, 67% of consumers want a mix of both positive and negative reviews.

So, whether it's a glowing testimonial or a critical comment, it's crucial to respond to all reviews, as acknowledging it makes a difference. Hence, the next time you spot a negative Facebook review, ask the user to contact you privately to see if you can resolve their issue. And for a positive one, adequately thank them and, as mentioned in the previous step, attempt to leverage them for your own benefit.

4 Mistakes To Avoid While Managing Facebook Reviews

While these online critiques can do wonders for your business, they can also pose potential pitfalls if not managed properly. Hence, with managing Facebook reviews, there are some common mistakes that businesses should avoid to ensure a successful review management strategy. As a savvy social media manager, if you want to want to steer clear of common mistakes that could tarnish your brand's reputation, here are four of them.

Ignoring Or Deleting Essential Negative Reviews

Think like a customer. Would you like it if you report an issue with your product/ service and nobody even acknowledges it? It's true for all of us. The online reputation of a brand is deeply rooted in how they treat their customers. Furthermore, 96% of customers look for negative reviews specifically.

If your brand is already going through a rough patch, ignoring constructive negative reviews can worsen the situation and do more harm than good. It will alienate your customers, making them lose their faith in your brand.

We don't want this, right? Instead, embrace them as opportunities for growth. Respond promptly and professionally, offering sincere apologies and solutions to rectify the situation. Show your customers that their feedback matters and you're committed to making things right.

Responding Emotionally Or Defensively

Since 49% of consumers trust online reviews as much as they’d trust a personal recommendation, it is very important to diplomatically handle them.

Unfortunately, some businesses get caught up in the heat of the moment, responding to negative reviews with fiery retorts. Remember, the comment section is not the Colosseum, and a heated Facebook comment section can be a death knell for your online reputation.

Stay cool under pressure! Respond with empathy, understanding, and a calm demeanor. Address the customer's concerns without getting defensive. By taking the high road, you'll not only diffuse the situation but also demonstrate your commitment to excellent customer service.

Violating Facebook's Review Guidelines

We get it; the lure of a perfect five-star rating can be tempting, but the path of fake reviews could lead to a reputation disaster. And if your brand is up to perform for the long run, avoid the pitfalls of fake review cover-ups.

Attempting to manipulate or incentivize customers to leave positive reviews or report fake reviews can violate Facebook's review guidelines which can lead to penalties, including the removal of reviews or even suspension of your page. Besides, customers are savvy, and they can find out how to spot a fake review easily.

Hence, focus on providing an outstanding experience and encourage genuine feedback from satisfied customers. Authenticity is the key to building trust and long-lasting customer relationships.

Not Monitoring Reviews Regularly

Failing to monitor reviews regularly can result in a drop in ratings if you have received new reviews in several months or received several negative reviews in a row. This can lead to missing out on opportunities to engage with customers and address their concerns and key areas of improvement. In fact, 53% of consumers expect brands to respond to negative reviews within a week.

Hence, it's important to set up notifications for new reviews or take the help of Statusbrew to streamline your review management process. We understand your hassle and will help you automate certain actions to keep track of every customer review and comment across social.

By avoiding these mistakes, businesses can create a more effective and customer-centric approach to managing Facebook reviews.

Remove Or Manage? What’s Your Take?

If you are reading this, we know that’s a lot of information to process, especially if you are new in business. But if you have understood the “whys” and the “hows” that we have tried to validate throughout the blog, you will know the importance of gauging it.

Following the given steps is easy, but understanding which approach to take in what situation is the real deal. And if you feel confused while doing that, feel free to revisit our blog and come up with the right decision.

Ahana Basu, a content writer at Statusbrew, transforms ideas into captivating narratives. Besides writing, she loves exploring cuisines, powerlifting, drawing, and jamming to classical music.

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Can you delete bad reviews from Facebook? Answers to common Facebook business questions

Facebook reviews are reviews that customers can leave on your Facebook business page. They can be highly valuable to your small business. Rather than star ratings or star reviews, which provide only basic information about your business, written reviews give customers the chance to go into more detail about the customer experience your company offers.

As a result, positive reviews can help to build potential customers’ trust and interest in your business, and they may encourage your followers to place their first order or stop at your store for the first time.

Likewise, negative Facebook reviews can be incredibly damaging. This is particularly true of reviews that are spam, falsified or of a personal nature and don’t actually concern your business. In this case, you may need to remove the bad reviews to protect your business.

Free Guide: 10 Tips To Get More Customers From Facebook

Can you delete bad reviews on your facebook business page.

Part of what makes Facebook reviews so valuable is the fact that business owners can’t simply delete the reviews themselves. This feature helps ensure the reviews reflect an honest assessment of a business — unless your business is targeted with spam or false reviews.

If you need to have spam or false reviews removed, you can do so by following Facebook’s review removal process.

What types of reviews can be removed from my Facebook business page?

Facebook will remove spam and fake reviews if you flag them. Reviews that go against Facebook’s Community Standards , including hate speech, will also be removed. Facebook generally will not remove honest reviews of your business left by an actual customer.

What is the difference between deleting and blocking someone on Facebook?

If someone who has liked your Facebook business page is leaving false or problematic reviews, you may want to prevent them from continuing to do so. You might choose to delete or block the person from your Facebook page.

If you delete or remove someone who has liked your page, they will no longer see your page updates. However, they can simply choose to like your page again.

A better option may be to block the user from your business page. You can accomplish this through the Admin Panel of your page. Click on the “New Likes” section, then click “See All.” You will need to click the “X” next to the name of the person you wish to block, then choose the “Ban permanently” option to block the user.

A user who has been blocked from your page can no longer comment on, message or like the page. This can be an effective way to prevent the problematic user from leaving false business reviews.

What is the best way to remove bad reviews on Facebook?

There are several ways to remove bad reviews on Facebook.

Ask Facebook to remove the reviews

If you’re dealing with spam or fake Facebook reviews, you can ask Facebook to remove them. You need to log into your Facebook account and navigate to your business profile page.

You can only report reviews with at least one comment, so before you report the review, you need to leave a comment. Even if the review is fake, comment as if you were talking to a real customer. This comment will demonstrate that you take customers’ concerns seriously, which is important if any of your page followers read the review before it is removed.

Next, look to the top right of the post, then click on the downward-pointing arrow. Click “Report Post” and provide details about why you believe the review should be removed.

Facebook manually evaluates each report, so once you’ve reported the review, you may need to wait a while. If Facebook determines the review goes against community standards, it will be removed.

Hide all of your Facebook reviews

You can also choose to hide all of your Facebook reviews, which will hide both negative and positive reviews. The reviews won’t be permanently deleted so you can restore them at a future date.

To hide your Facebook reviews, log into your Facebook profile and navigate to your business page. Click on the “Settings” button in the top right corner of the page. Choose “Templates and Tabs” on the left-hand corner menu. Choose the “Reviews” tab and click on “Settings.” There is a slider button next to the “Show Reviews” option. Click on the slider to disable your reviews, and then click “Save.” You can repeat the process when you want to show reviews again.

How to deal with negative reviews on your Facebook page

When you use Facebook for business marketing, even negative reviews can offer a valuable marketing opportunity. By taking the time to acknowledge the customer feedback, show concern for the customer’s experience and take steps to correct the situation, you demonstrate empathy for the customer and a desire to fix issues.

Responding to reviews is critical to online reputation management, showing that you truly value your customers. This is also true of other online reviews, including Yelp and Google reviews.

By strategically responding to negative feedback, you can build potential customer trust in your business. You’ve demonstrated that you work to fix problems, and potential customers can expect to receive that same type of response if they ever have an issue with your business.

Examples of responses to negative Facebook reviews

A good response to a bad Facebook review will acknowledge a customer’s negative experience. The business owner should admit that the incident was unfair or inappropriate and apologize.

Then, the owner should offer to make it up to the customer, whether with a product replacement, a gift card, a discount or another gesture that’s appropriate for the issue. It’s critical to offer a solution and ensure that the customer feels their concerns are heard.

Rely on Broadly for Facebook review management

Customer reviews are critical for attracting new customers. Broadly can help you manage your reviews , promptly respond to customer feedback and leverage your organic Facebook reviews so your business gets maximum value from them.

Watch your online reputation transform with Broadly

Get more out of broadly., top local seo tools for home service business owners, essential small business seo tips, powerful home services lead generation strategies, how to trademark your business name: a step-by-step guide for entrepreneurs, master your online business reputation: essential strategies, maximizing your visibility on angie’s list business center, how to master local business marketing: a comprehensive guide for service providers, ultimate guide to plumbing lead generation: strategies to boost your business, examples of dealing with difficult or angry customers professionally, managing google my business for multiple locations.

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How to Remove Reviews On Facebook Pages

*Author’s Note: Most digital marketing companies—us included—do not offer Facebook review removal help as a stand-alone service. The guide below should help you solve the issue, and if you’re interested in digital marketing services as a complete strategy, we’re happy to help!

People on the Internet are the worst.  

When they’re unhappy, they’re VERY vocal about it. It also doesn’t help that social media makes it easy for consumers to publicly shout about bad service, complain of unfair pricing, and even drag up personal grudges against the business owner.

While all this transparency and ease of communication has helped grease the wheels of customer service, it’s also a roadblock if you get stuck on the wrong side of a bad review. Unfortunately, negative comments and reviews about your business can do more than just hurt your pride—they can hurt your bottom line.

It’s true: 84 percent of people trust online reviews as much as friends, and  68 percent  of consumers will often go straight to a business’s social media profile to read reviews. Heck, I only hire companies and go to restaurants with more than 3.5 stars for their average review rating. 

So, if you’re looking to remove negative or fake reviews from Facebook, we’ll show you how it’s done. Be warned that removing individual reviews is a long process (see further below) and that the only immediate solution is to turn off the reviews tab. But first, I urge you to read our content team lead’s timeless blog post, “ Should You Remove Facebook Reviews? ”

Also be sure and check out our post, 5 Steps to Fix a Bad Google Review >>

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Step-By-Step How To Remove Reviews From Your Facebook Page in 2019

Step 2: Once you’re using Facebook as the correct page, click the “Settings” option located on the right-hand side, above your cover photo:

Can I Delete One Bad Review from My Page?

Yes—but not the way you think, and it will take some time. If you want to delete one bad Facebook review, what you’ll have to do is report it and wait for action on Facebook’s part. However, if you have a Facebook partner like us, there’s a workaround to make the process speedier.  We can reach out directly to a Facebook representative to move the process along (and bug them about how much a false review can damage your business).

How to Report a Fake or False Review on Facebook in 2019

Navigate to your reviews section on your Facebook business page. It should be along the left-hand side, under your company’s profile picture. Find the review you want to dispute, and in the top right-hand corner of that individual review box, there will be three dots and an exclamation box. Click the exclamation box and select the option that best describes the review you want to contest or remove:

You’ll be prompted to select one of the situations that apply. Pick the one that best suits your need. You may be prompted to expand on the issue and go into more detail.

This won’t get resolved immediately unless it is threatening, dangerous, or illegal. Otherwise, there really isn’t any way to speed up the process unless you’re a social media client at an agency—and even then, it’s not guaranteed. While we’ve had success helping remove many false or fake reviews for our clients, some cases do not qualify for removal. You’ll find the same problem on Yelp and other review websites .

If it’s a negative review you can’t believe is true, try digging to the bottom of it and rectifying the situation. We’ve had clients turn 1-star reviews into 5-star ones just by apologizing, making things right, and really making an effort to fix what caused the situation. Above all, do not lash out, get snarky, ignore it, or offer excuses. That behavior doesn’t work to fix things in the real world and it doesn’t work in the online one, either.

Learn a few other tactics for dealing with a bad review here »

 (Be warned: most digital marketing companies—us included—do not offer Facebook review removal help as a stand-alone service. You must be a client with a qualifying digital marketing package in order to make this happen for you. If you’re interested in digital marketing services as a complete strategy, we’re happy to help!)

Need Help with Facebook Marketing or Review Management for Your Business?

Author’s Note: Most digital marketing companies—us included—do not offer Facebook review removal help as a stand-alone service. You must be a client with a qualifying digital marketing package in order to make this happen for you. If you’re interested in digital marketing services as a complete strategy, we’re happy to help!

With an estimated 900 million unique monthly users, Facebook remains the most popular social networking site in 2019. With that being said, it’s pretty obvious that most businesses can benefit from having an active presence on Facebook.

If you’ve got a business to run, chances are you don’t have a lot of time for “the book.” Blue Corona can help. Contact us today and we’ll help you create a Facebook content sharing calendar and/or Facebook paid advertising campaign. And as always, we’ll provide you with detailed tracking and reporting to ensure you get the most return on your marketing dollars.

You Might Also Be Interested In…

• How Much Does it Cost to Advertise on Facebook?
• The Stupid-Easy Way to Get More Facebook Likes
• Your Ultimate Guide to Types of Facebook Ads
• 5 Tips to Beat Facebook’s News Feed Algorithm
• How to Get More Reviews on Facebook
• 100+ Social Media Statistics You Want to See

About The Author: Blue Corona's Editorial Staff is determined to help you increase your leads and sales, optimize your marketing costs, and differentiate your brand by passing on our tribal knowledge. The team vigilantly stays on top of the latest in digital marketing, bringing you the top insights with expert commentary. Want to see something on our blog you haven't seen yet? Shoot us an email and our marketing team will get to work. View more blogs by Blue Corona

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Fella_shibby

28 Messages

Monday, January 25th, 2021 6:17 PM

Why my reviews get deleted without them containing any spoiler or abusive stuff.

Earlier if any of my review got deleted, i used to come to know which one got deleted thru my profile page but not now.

I have written 1000 reviews n sometimes it shows only 999. How do i know which review got deleted so that i can post it again 

2 years ago

jeorj_euler

10.6K Messages

224.2K Points

3 years ago

Hi, Fella_shibby . Welcome to the forum of/for the IMDb Community! Do rate every single one of the titles you reviewed?

I have rated more than 6000 movies n reviewed close to 1000 movies on imdb.

Been watching movies since a young kid but recently started revisiting movies n posting reviews.

16.8K Messages

306.3K Points

Hi Fella_shibby -

If you would like our staff to check for you, post your IMDb Account Activity page link here and our staff can take a look and try to identify the missing User Review.

https://www.imdb.com/user/ur18970655/?mode=desktop&ref_=m_ft_dsk

Kindly look into the matter. Much obliged.

@Michelle  

Hey there, kindly look into my matter.

Recently I put up a review of this movie Atrangi Re.

My review got more than 400 likes and later all of a sudden my review got deleted without it containing any spoilers or abusive stuff.

Pls look into the matter as earlier too the same problem has happened with my other reviews inspite of them getting thousands of likes.

Now if the makers of the movie or some fanboys are not happy cos of me criticizing the movie, then what's the point of writing our options/reviews.

@Fella_shibby ​ Were the support team able to help you? I have the same problem where my reviews have been deleted without any notification or opportunity to edit and was wondering if I'd be wasting my time with the support team or not?

Not yet. But of lately after the complaint, only one review of mine which got more than 400 likes got deleted.

Earlier lots of them were getting deleted.

Why don't u post ur IMDb Account Activity page link here and complain to the staff (Michelle).

@Michelle ​. Hi Michelle,

I understand you can help out with deleted reviews. I don't remember how many there was but I do know that there was definitely more than what's currently there. My activity page link is: https://www.imdb.com/user/ur1140333/?ref_=nv_usr_prof_2

Hoping you can help.

Hi @Smurfette ​ -

I can confirm that all three of your User Reviews have been approved and are live on the site .  There are no deleted/removed User Reviews associated with the account you referenced.

I Hope this helps!

Hi Michelle,

Thank you for looking into but there are more review than the three you mention. These reviews were done in the 1990's if that helps.

Are you able to confirm if IMDB's policy is to remove the reviews after a certain period of time? Because this is what seems to be happening.

I have written 1000 reviews n sometimes it shows only 999. How do i know which review got deleted so that i can post it again.

I'm just circling back here to confirm that your User Reviews for the following titles have been removed:

Concerning your User Review for "Atrangi Re", I can see that this review was removed because it did not focus on the title's content and context, but rather on the physicality of one of the performers.

I hope this helps!

@Michelle ​ 

Thank you Michelle.

The volume of the deleted reviews itself speaks that people are reporting my reviews on the basis of their non approval of my opinions.

Recently too, the review of the movie 83 keeps on getting deleted.

Kindly look into the matter.

How can I retrieve my deleted reviews (the list u showed)?

Thank you for clarifying the reasons for the removal of reviews; ".... this review was removed because it did not focus on the title's content and context, but rather on the physicality of one of the performers".

Can you please share IMDB's policy stating that a review must focus on the title's content and context.' It seems unlikely that all of Fella_shibby's reviews would be removed for the same reason.

Are these policies or contributor rules available for users to read and familiarise themselves with? I myself never come across these as I'm sure many other contributors and would be great if you could share these.

You can review our current User review guidelines on the Help Guide .

"It seems unlikely that all of Fella_shibby's reviews would be removed for the same reason".

Amazing point u highlighted there, my friend.

Just cos people associated with the movies don't agree or respect the reviews, they report n get it deleted.

The system/algorithm is flawed.

I tried an experiment, i reported one review and stated that it has racist comments (the review never had any racist comments).

The next day the review got deleted.

Felt bad for the reviewer but I needed to perform this experiment to check the flaw of the algorithm.

Maybe it's even more easier for producers n actors to get our negative reviews deleted cos they are using IMDb pro. 

Hi @Fella_shibby ​ -

I understand you were innocently testing, but I discourage you from testing on valid User Reviews as it does violate our policies to remove valid data from the site.  T

he purpose of User Reviews is to allow users to freely express their opinions about films, as long as the comments follow our content guidelines , we will not edit or remove them and we don't discriminate based on the style or tone of the reviews.

Do you recall the specific title and user name of the contributor of the review?  If I have this information I can investigate the incorrect removal further.

Based on the above information, anybody not in favour of a review can report it and have it removed instantly without IMDB investigating or confirming the reasons.

This means that if I want to be the top reviewer, all I need to do is click report on the top reviewers and have their reviews deleted, making me climb to the top.

The issues here are that IMDB claim that they allow their users to express their opinions freely but at the same time IMDB don't report to the reviewer that this has occurred. How can we express freely our opinions and perhaps even be given the opportunity to defend our review. It seems like you're hoping the reviewer won't notice, which is what has happened here (for years).

IMDB's approach is deceptive and misleading due to failure to inform the parties involved of what is actually happening to their reviews.

I know that you most likely won't respond to this post just as you haven't to my previous post requesting clarity on IMDB's policy about reviews. Maybe you're hoping this will go unnoticed as well.

This thread was started a year ago and it seems like every attempt has been made to evade the issue or get it resolved.

Can you please also confirm if IMDB has records of the deleted reviews? Or are these gone forever?

Extremely disappointed

@Michelle ​ the user name is Takethispunch and i don't remember the title.

U urself gave an entire list of the reviews of mine which got deleted n the list is 63 titles.

Now pls consider how can all 63 reviews of mine contain description about physicality of performers?

Pls try to get my 63 reviews back.

Also, some of my reviews get deleted again and again repeatedly.

Thalaivi, '83, Bellbottom, Padmavat, Bajirao Mastani, Panipat, Tanhaji, Super 30, Forever Purge, Jiu-jitsu, the reviews of these movies got deleted almost 50 times.

Thanking you.

@Michelle ​ hey, see now once more my review of '83 got deleted. This is the 25th time the same review got deleted without it contradicting submission guidelines.

@Smurfette ​ hey, my reviews are still getting deleted without them containing any spoilers, abusive stuff or personal remarks.

Do check my profile page and see for urself.

I think its very easy to get someone's review deleted or maybe IMDb listens to producers, star cast n peope associated with the movies cos these fellas must be using IMDb pro.

No wonder, none of the IMDb employee is looking into my matter now.

My apologies for the delayed reply, IMDb staff are working through a backlog of older threads.

If you are still seeing valid user reviews being removed, please post some recent examples and our staff can investigate further.

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Why I Finally Deleted 33,000 of My Old Tweets

And you should too..

Deleting 33,000 tweets is tricky business. If you want to do it for free, you might choose to go tweet by tweet. Get very good at it, and you might be able to delete a tweet every six seconds. With no breaks for sustenance, for sleep, or to use the bathroom, you could excise all 33,000 in just over two days. Alternatively, you could find some code on Reddit that purports to do it for you. You’ll have to open up the webpage’s source code while browsing on X, the site once called Twitter , then paste in a big block of code. However, the developer warns that doing this might violate the platform’s terms of service and get your account banned. You want to lose only your old tweets, not the ability to tweet.

Eventually, you will give in and pay a few bucks—maybe $7 a month—for a service like the accurately named TweetDelete . You will need a copy of all your Twitter data to upload to the site, and that will take about a day to obtain from your settings while the company compiles and packages it. But you will get it eventually.

Then, the fun begins.

Since Elon Musk restricted developers’ access to Twitter’s application programming interface—otherwise known as API —your tweet deletion service will erase tweets at a contemplative pace. (For me, it appeared to delete 50 tweets in short bursts 15 minutes apart.) Fortunately, you don’t have to keep the site open. A week or so later, the job will be done, tens of thousands of tweets lost to the ether. I preserved the past few weeks’ worth because a totally empty feed seemed too sterile, like an empty apartment in a bustling city.

Why go through all of that trouble? The historical reason is that old cautionary tale: You’ve been on social media for a while. You may have said things you regret, and rather than look through your posts with a fine-toothed comb, you nuke everything in the name of reputation preservation. But that’s not why I recently found myself jonesing to eliminate piles of my own tweets. I wanted to be free of them because, in a Muskified Twitter world, my old tweets were making the internet—and my experience on it—worse.

To be clear, I’ve said many things I regret on Twitter. For starters, any serious fight I got into was a waste of my and my fellow combatants’ time. But my account has 32,000 followers —and most of them have followed me for years. That crowd’s big enough to get me in trouble right then and there if I really step in it. The thousands of tweets just sitting on my account were mostly anodyne: me sharing links to stories I’d written or commentating on live football games in ways that wouldn’t make sense years later. (I wonder which NFL teams were playing when I tweeted “that’s a catch” on a Sunday in 2021.)

There would ordinarily not be any harm in letting those tweets stay there forever. But under Musk’s stewardship of the company, a few developments have made me much less interested in leaving them on the platform. One consideration is just aesthetic. An interminable army of spambots, posting full-frontal porn and crypto scams, now descends on a significant fraction of my posts.

At my most vain, I think of my best old tweets as clever works of wit that I’d like to preserve. In reality, many old tweets are like abandoned houses, and not even particularly nice ones. There are weeds growing in the replies and bots posting asbestos in the walls. My digital sidewalk is no longer clean. Musk has mused before about eliminating the site’s blocking feature, and that could make the scene under existing tweets so much messier. I do not feel like maintaining a breeding ground for tacky internet vandalism.

Meanwhile, Musk has drifted right and become an enthusiastic booster of antisemitic and white replacement drivel . Leaving up old tweets now directly benefits Musk in a few ways. He could make money by selling (increasingly sketchy-looking) advertisements that appear among those tweets in search results. Musk has also been developing a janky chatbot on the site, called Grok . The bot produces a lot of poor writing that summarizes posts on topics it thinks will be of interest to a given user, and it also comes up with stories that aren’t just incorrect but dangerous. The bot trains on what people post on X , making all our old tweets potential collaborators in whatever Musk does with the robot.

I somehow doubt that scrubbing old posts will prevent A.I. from taking a Terminator arc if that is what the machines eventually want. But I’d rather not aid Musk in developing what is, at best, annoying software that has already made a popular social media site less usable.

Purging my old tweets felt like a tiny contribution toward a slightly better internet, but the biggest reason I wanted to get rid of them was personal. Under Musk, X has moved toward an algorithmic model designed to hook users in the style of TikTok or Instagram. Users still have the classic option to see only posts by people they follow, in chronological order, but the platform’s For You feed, full of posts it thinks you’ll like, has become increasingly prominent. The For You feed can be intoxicating, particularly on the occasions when it assumes (correctly) that I’m interested in posts on topics that aren’t banal.

I’m convinced that the algorithm has made me less optimistic about the world by showing me the most outrage-inducing opinions about serious issues. My hope is that by deleting a weeks-old quote-tweet of some doofus urging that the National Guard be deployed to fire on college students in tents, I’ll be shown fewer tweets by doofuses going forward and I will be less angry when I look at Twitter. In the same spirit, I’m working to get rid of all my old “likes.” As far as the algorithm is concerned, I’d prefer to be unpredictable, or at least get a fresh slate. I don’t want the new Twitter to know what’ll keep me “engaged,” which, in my history on the site, has been a synonym for “annoyed but having difficulty looking away.”

All of that might sound as if it’s not worth the squeeze. Why, a wise person might ask, should someone spend any time at all in a place that can so easily bring them to anger?

The simple answer is that a reasonable person wouldn’t, but a lack of reason is also why Twitter maintains a small but mighty user base. Twitter is perpetually a car fire, and its biggest advantage is that humans enjoy rubbernecking. The effort required to delete tweets is absurd, but the lift to build enough self-control to leave the site altogether is much more daunting. And if you cannot extract your future self, you can at least remove your past self. It’ll just cost you seven bucks and maybe a few weeks of waiting.

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Trump's hush money trial

Michael Cohen set to testify at Trump hush money trial Monday

By CNN's Kara Scannell, Lauren Del Valle and Jeremy Herb in the courthouse

Takeaways from Day 15 of the Donald Trump hush money trial

From CNN's Jeremy Herb, Lauren del Valle and Kara Scannell

Prosecutors say it’s entirely possible they could rest their case by the end of next week. Here are the takeaways from day 15 of the Trump hush money trial:

Cohen is on deck: Donald Trump's former attorney Michael Cohen is expected to take the stand Monday and testify to his role in negotiating the hush money payment to Stormy Daniels on Trump’s behalf, as well as how he was reimbursed through retainer payments in 2017 that are at the heart of the charges against Trump. However, his testimony comes with baggage. Cohen himself was federally charged with campaign finance violations, tax crimes and lying to Congress in previous testimony. He’s changed his story as he turned from loyal Trump defender to a chief antagonist after  pleading guilty to the federal charges in 2018 . Cohen’s credibility with the jury may make or break Manhattan District Attorney Alvin Bragg’s case, so it will be high stakes for the prosecution when Cohen is sworn in.

Judge to Cohen: Please stop talking: Trump attorney Todd Blanche urged Judge Juan Merchan to order Cohen to stop talking about the trial and Trump. Trump is not allowed to talk about Cohen because of the gag order in place. But, Blanche said, Cohen is nevertheless allowed to attack him. Assistant District Attorney Joshua Steinglass responded that prosecutors have repeatedly instructed Cohen and all of the other witnesses in the case not to speak publicly about it. “The fact of the matter is, we have no control over what they do,” he conceded. Merchan has already said he cannot gag witnesses in the case. But he sympathized with Blanche’s position and said that he would “direct the people to communicate to Mr. Cohen that the judge is asking him to refrain from making any more statements” about this case or Trump.

Trump is all smiles at testimony of former White House aide: Trump exchanged smiles with his former White House assistant Madeleine Westerhout, who wrapped up her testimony Friday that began one day prior. She raised her eyebrows and smiled at Trump who smiled back at her and mouthed something as she left the courtroom. Westerhout testified that she remembered Trump was upset after the Daniels story came out in 2018. She testified that Trump signed scores of documents a day while multitasking on the phone or in meetings, and she said she’d seen him signing checks without reviewing them.

Prosecutors introduce key text and call records into evidence: After Westerhout left the stand, prosecutors spent the rest of the day calling custodial witnesses to introduce cell phone records into evidence. It made for a dry day of testimony, but it also provided key evidence that prosecutors plan to use to convince the jury that Trump is guilty of falsifying business records.

Prosecution may rest next week: Steinglass said that prosecutors expect to call two more witnesses, and then rest. “And I think it’s entirely possible we will rest by the end of next week,” he added. When the prosecution rests, it will be Trump’s turn. It’s not clear how long he will put on a case in defense – a question that is likely to rest largely on whether or not Trump himself takes the stand.

Read all the takeaways here .

Here are all the witnesses who have testified so far in the Trump hush money trial

From CNN staff

Donald Trump's longtime assistant, the former banker of Trump's attorney Michael Cohen and adult film actress Stormy Daniels are among witnesses who have taken the stand so far in the hush money trial.

As of Friday, here's everybody we've heard from so far:

• David Pecker — the former CEO of American Media Inc., the National Enquirer's parent company — was the first witness called to testify. After more than 10 hours of testimony across four days, he offered illuminating details into how the infamous tabloid operated and conducted so-called “catch and kill” operations.
• Rhona Graff , Trump's longtime assistant at the Trump Organization, was called to testify briefly on April 26.
• Gary Farro , the former banker of Cohen, walked the jury through Cohen’s bank activity around the payment to Daniels.
• Keith Davidson , the former lawyer for model and actress Karen McDougal as well as for Daniels, was on the stand for nearly 6 hours   over two days.
• Douglas Daus works for the Manhattan District Attorney's High Technology Analysis Unit, and was assigned to analyze two iPhones that  belonged to Cohen  in the investigation related to Trump. They were obtained via a search warrant. Daus testified about the  "unusual" amount of contacts  and other things he found on Cohen's phone.
• Hope Hicks , Trump's longtime former aide, testified for a little less than three hours about her role as Trump’s 2016 campaign press secretary, the aftermath of  the “Access Hollywood” tape release  and Cohen's payment to Daniels.
• Jeffrey McConney , a former Trump Organization controller, testified about  how Cohen's payments were listed  in Trump's financial documents.
• Deborah Tarasoff, the accounts payable supervisor in the accounting department at the Trump Organization, explained how checks were cut to Cohen  in 2017 and testified that  invoices over $10,000  had to be approved by Trump or one of his sons.
• Sally Franklin , the senior vice president and executive managing editor for Penguin Random House publishing group, testified for  46 minutes . Prosecutors used her testimony to enter  excerpts from Trump’s books  into evidence. 
• Stormy Daniels, who's at the center of the hush money case, was on the stand for 6 hours and 10 minutes over two days of testimony. Daniels walked the jury through details about her alleged sexual encounter with Trump in 2006 and the $130,000 hush money payment from Trump's ex-attorney Michael Cohen shortly  before the 2016 election . Trump attorney Susan Necheles hammered down on Daniels in cross-examination to establish some of the ways she gained publicity and money from her story going public.
• Rebecca Manochio , a junior bookkeeper at the Trump Organization, testified for about 35 minutes. The prosecution used Manochio to submit invoices , documents and emails as evidence.
• Tracey Menzies , the senior vice president of production and creative operations at Harper Collins, spoke about one of the books Donald Trump co-authored, “Think Big: Make It Happen in Business and Life,” by Trump and Bill Zanker and read excerpts from the book.
• Madeleine Westerhout , a former personal assistant to Trump at the White House, detailed how the president preferred to work, his attention to detail and the reaction to the "Access Hollywood" tape.
• Daniel Dixon , an AT&T lead compliance analyst. He was used to enter phone records into evidence.
• Jennie Tomalin, Verizon senior analyst in executive relations, was also called to the stand to enter evidence into the records.
• Georgia Longstreet, who testified on May 3 and May 10, gave evidence about social media posts and text messages.
• Jaden Jarmel-Schneider , another paralegal from the Manhattan district attorney's office, testified about analyzing phone records entered into evidence on May 10.

Sketches from Friday's court proceedings

From CNN Digital's Photo Desk

Cameras aren’t allowed in the courtroom during the trial, but sketch artists have been filling in to give the public an idea of what it looks like.

Check out some of these sketches that were made of Friday’s proceedings, which included testimony from former White House aide Madeleine Westerhout and paralegals Georgia Longstreet and Jaden Jarmel-Schneider.

Trump laments his gag order: "Everybody can say whatever they want"

From CNN's Aditi Sangal

As Donald Trump left court Friday, he lamented his gag order while others say "whatever they want."

"Everybody can say whatever they want," he said. "But I'm not allowed to say anything about anybody."

"It's a disgrace," he added.

He went on to show clips of stories criticizing the case, including from Jonathan Turley and Sean Hannity. Trump also repeatedly attacked President Joe Biden and took credit for the stock market going up, claiming it's a response to his leading in the polls.

During the trial on Friday, CNN's reporters saw Trump going through a large pile of clips.

Prosecutors leave the courtroom

Prosecutors have left the courtroom following day 15 of Trump's criminal hush money trial.

Trump leaving courtroom

Trump has turned to leave, papers in hand.

When walking out, he motioned for Jeanine Pirro to follow him. She's still sitting in her seat in the press gallery.

Merchan tells prosecutors to ask Cohen not to make statements about Trump or the case

Judge Juan Merchan says that he would "direct the people to communicate to Mr. (Michael) Cohen that the judge is asking him to refrain from making any more statements" about this case or Trump.

Merchan tells prosecutors to inform him this is coming from the bench.

Prosecutors say they've "repeatedly" asked their witnesses to not talk about the case

Trump attorney Todd Blance is asking Judge Juan Merchan to order the prosecution to instruct Michael Cohen, who is expected to begin testifying Monday, not to talk about this case.

The defense team is asking "the court order the government to instruct the witness to not talk about President Trump or this case until the case is over," Blanche says.

Prosecutor Joshua Steinglass responds saying they have "no control" over what witnesses do.

"We have repeatedly — repeatedly — asked the witnesses not to do that," he says, adding prosecutors "have repeatedly instructed all of the witnesses in this case to the extent we have control over it."

Defense attorney asks judge to put gag order on Cohen

Trump attorney Todd Blanche is now moving on to ask that the judge put a gag order in place so Michael Cohen cannot speak publicly about the case.

Blanche points to the TikTok Cohen posted this week wearing a white T-shirt with a picture of Trump behind bars. He's also asking for the judge to order the prosecution to instruct the witness not to talk about this case.

Cohen is expected to begin his testimony on Monday.

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We found a way to escape Meta AI on Facebook - but there's a catch

If you've browsed Facebook or Instagram within the past few weeks, you've probably noticed some changes. Thanks to the introduction of Meta AI , artificial intelligence is now integrated into posts on your feed and the search function on both sites.

Meta calls the assistant a way to "get things done, learn, create, and connect with the things that matter to you." Meta AI works much like ChatGPT and other popular AI tools, but many have voiced frustration with accidentally tapping on a query below a post and engaging the chatbot or trying to search for a profile and running into the chatbot instead.

Also: The best AI chatbots: ChatGPT isn't the only one worth trying

So what's the deal? Can you turn off Meta AI?

It turns out you can't. There's no way to disable Meta AI from either Facebook or Instagram in either the browser version or the app version. I asked Meta AI if I could disable it, and the chatbot responded that I could.

"Select Settings and Privacy," it said, "Then click on Settings and scroll down to AI settings and click on AI and machine learning." From that screen, I should "Toggle off AI search," the bot told me. Here's the thing: There are no further settings for AI within the main Settings page, and the toggle the chatbot mentions doesn't exist. 

Meta AI's help page  states that "Meta AI's responses may not be accurate or appropriate." That seems to be the case here.

Two "tricks" have been spreading on social media for disabling the feature, but neither worked when we tested them. Blocking the Meta AI profile on Facebook or muting it might give you a little hope when it takes away the new AI search icon and replaces it with the old magnifying glass, but if you actually press it, you land in the same place -- Meta AI search.

The one way to avoid Meta AI 

If you're willing to use a very stripped-down version of Facebook, you can visit  http://mbasic.facebook.com . That version looks pretty bad on mobile and even worse on a desktop browser, but the functionality is there if you're adamant about avoiding Meta AI, which you will not find there.  

The good news is that you can still search Facebook via the Meta AI tool. On Facebook, there's an animated blue ring where the search button used to be. Tap it, and you'll see a search bar that says, "Ask Meta AI anything." If you start typing someone's name, profiles will pop up as usual. If you're looking for a specific post or picture, that functionality works as it did before. So while the search button might not be as obvious, once you know where it is, the search process works just like it did before.

Also:  Can Meta AI code? I tested it against Llama, Gemini, and ChatGPT - it wasn't even close

There is some value in using Meta AI. You can use it through Messenger or WhatsApp to write content, generate images, and plan events. The chatbot can offer ideas and make suggestions below most Facebook or Instagram posts that tell you more about a certain aspect of that post. If a friend posts about seeing the cherry blossoms in Washington, D.C., for example, you might see a suggestion to ask when the best time to see them is.

While the chatbot might be confusing at first, it appears that Meta AI is here to stay -- whether you like it or not. The big question is: Will users eventually embrace, or ultimately avoid, Meta AI across Facebook, Instagram, Messenger, and WhatsApp?

Meta tracks your Facebook link history, but now you can opt out

How i test an ai chatbot's coding ability - and you can too, 5 ways ai can help you study for finals - for free.

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