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Training Manager Resume Examples

Writing a resume for a Training Manager position can be daunting. While a resume should highlight your qualifications, experience, and skills, the position of Training Manager requires a unique combination of technical experience and interpersonal skills. Crafting a resume that effectively communicates your abilities and experience can be a challenge. This guide will provide helpful advice and examples to ensure your Training Manager resume stands out from the competition and accurately showcases your skills.

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Training Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a highly motivated and experienced Training Manager with over a decade of experience in designing and delivering training programs for a range of industries. I possess excellent organizational, communication, and problem- solving skills, as well as the ability to effectively manage a team of trainers. I have a proven track record of successfully completing projects on time and producing positive results. I am confident that I can bring my skills to help improve the quality and efficiency of training programs at your organization.

Core Skills :

• Project Management
• Learning and Development
• Training Design
• Training Delivery
• Communication
• Troubleshooting
• Team Management
• Strategic Planning

Professional Experience :

• Training Manager, ABC Corporation, 2020- Present
• Responsible for the development and delivery of training programs for clients in various industries
• Managed a team of trainers and provided clear direction to them on project tasks
• Developed a comprehensive training strategy for the organization
• Created effective and engaging training materials
• Provided feedback on the effectiveness of training programs
• Worked with other departments to ensure training program effectiveness
• Trainer, XYZ Inc., 2015- 2020
• Developed and implemented training programs for various industries
• Developed and delivered engaging presentations to diverse audiences
• Evaluated and provided feedback on the effectiveness of training programs
• Assisted with the design of new training materials
• Created effective learning strategies and plans
• Developed course materials and other training materials

Education :

• Bachelor of Arts in Education, XYZ University, 2012- 2015
• Master of Education in Instructional Design, ABC College, 2015- 2017

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Training Manager Resume with No Experience

Highly organized, reliable Training Manager with a demonstrated ability to develop and implement comprehensive training programs designed to enhance team performance. Experienced in organizing and delivering training programs to varied audiences, while ensuring compliance with all applicable regulations.

• Training Program Development
• Compliance Expertise
• Performance Measurement
• Program Evaluation
• Training Management
• Problem- Solving
• Time Management

Responsibilities

• Developed comprehensive training programs for teams of varying sizes and backgrounds
• Delivered training programs in various formats including classroom, webinar, and virtual
• Ensured compliance with applicable regulations and provided training on applicable laws and regulations
• Monitored and evaluated effectiveness of training programs
• Assisted with the design and development of customized training materials
• Provided professional development guidance and mentoring for team members
• Coordinated with other team members to ensure training objectives were met
• Maintained accurate records of employee training participation

Experience 0 Years

Level Junior

Education Bachelor’s

Training Manager Resume with 2 Years of Experience

A talented and highly motivated Training Manager with two years of experience in developing and conducting employee training sessions. Possessing excellent communication and interpersonal skills, an ability to build relationships, and an eagerness to embrace new challenges. Possess a comprehensive understanding of adult learning techniques, instructional design, and the ability to create, maintain, and implement effective training programs.

• Strong communication and interpersonal skills
• Organizational and time management skills
• Ability to work under pressure in a fast- paced environment
• Knowledge of adult learning techniques and instructional design
• Excellent problem- solving and analytical skills
• Proficient in Microsoft Office Suite and learning management systems
• Ability to develop and manage budgets

Responsibilities :

• Develop and implement effective training and development programs
• Conduct employee training sessions and workshops
• Develop instructional materials, including manuals and handouts
• Administer and monitor training evaluations and assessments
• Ensure training programs align with organizational objectives
• Develop and manage training budgets and resources
• Identify training needs and gaps
• Maintain training records and documentations
• Provide guidance and support to employees in training and development initiatives.

Experience 2+ Years

Training Manager Resume with 5 Years of Experience

Highly- motivated and accomplished Training Manager with 5 years of experience in designing and delivering training sessions for a wide range of audiences. An effective communicator who is skilled in using a variety of training techniques and related processes to ensure a successful training environment. Well- versed in assessing training needs and analyzing the effectiveness of training programs.

• Training program design and delivery
• Needs assessment and analysis
• Instructional design
• Knowledge of adult learning principles
• Interpersonal communication skills
• Project management
• Negotiation and problem- solving
• Proficiency in Microsoft Office Suite
• Developed and conducted training sessions for new and existing staff
• Designed and created training materials, such as manuals, presentations, and handouts
• Assessed training needs and developed training plans and objectives
• Analyzed and evaluated the effectiveness of training programs
• Monitored and reported on the progress of training initiatives
• Maintained a schedule of training sessions and programs
• Developed and implemented evaluation strategies to assess the success of training initiatives
• Researched and evaluated emerging training technologies and approaches

Experience 5+ Years

Level Senior

Training Manager Resume with 7 Years of Experience

A highly motivated and organized Training Manager with 7 years of experience in designing, developing and delivering training programs. Proven track record of leading successful training initiatives that improve employee engagement, productivity and performance. Possess excellent communication and interpersonal skills that have enabled successful stakeholder relationships, as well as the ability to manage multiple projects and training programs simultaneously.

• Training Program Design
• Stakeholder Management
• Change Management
• Employee Engagement
• Process Improvement
• Performance Monitoring
• Developed and implemented effective training programs for a wide variety of employees
• Conducted assessments to identify gaps in skills and knowledge
• Developed and maintained effective relationships with stakeholders
• Managed multiple projects and training initiatives simultaneously
• Monitored and tracked employee performance to ensure successful implementation of training programs
• Designed effective change management plans to ensure successful implementation of new processes
• Facilitated employee engagement activities to encourage collaboration and productive work
• Analyzed data to identify areas of improvement and create process improvement plans

Experience 7+ Years

Training Manager Resume with 10 Years of Experience

I am a highly experienced Training Manager with 10 years of experience in managing and delivering corporate training and professional development initiatives. My expertise includes training development and deployment, curriculum design, and program management. I have an excellent track record in designing, developing and delivering engaging, innovative and effective training solutions that meet the needs and objectives of organizations. I am well versed in creating and maintaining positive relationships with stakeholders and managing budgets and resources. My excellent communication and interpersonal skills enable me to effectively lead teams, manage projects and drive change.

• Training/ Development
• Curriculum Design
• Project/ Program Management
• Leadership & Team Management
• Communication & Interpersonal Skills
• Budget & Resource Management
• Developing and deploying training and professional development initiatives to meet organizational goals
• Designing curriculums and programs to ensure effectiveness and efficiency
• Overseeing and managing training delivery and implementation
• Managing budgets and resources to ensure optimal utilization of resources
• Leading and motivating teams to deliver successful training projects
• Supporting stakeholders through effective stakeholder management
• Monitoring and evaluating training programs for performance and effectiveness
• Identifying areas for improvement and taking corrective action as necessary

Experience 10+ Years

Level Senior Manager

Education Master’s

Training Manager Resume with 15 Years of Experience

Dynamic and results- oriented professional with 15 years of experience in training and development, practice and performance management, and instructional design. Experienced in developing and delivering engaging and effective training programs to improve organizational capabilities and performance. Proven ability to build strong relationships with stakeholders, and successful track record in leading teams, managing projects and ensuring customer satisfaction.

• Strategic Planning and Program Administration
• Training and Development
• Performance Management
• Leadership and Coaching
• Relationship Management
• Instructional Design
• Facilitation and Presentation
• Quality Assurance
• Created and implemented comprehensive training programs for staff and management
• Developed and distributed instructional materials such as trainer guides, participant guides, online tutorials and job aids
• Conducted assessments to identify learning and development needs and formulated comprehensive course outlines, objectives and learning content
• Developed and managed the implementation of training initiatives, programs and processes
• Developed and maintained effective relationships with key stakeholders to ensure quality and conformance to standards
• Facilitated a variety of training sessions, workshops and seminars
• Assisted in the development of internal policies, procedures and standards
• Monitored, evaluated and reported on training results and effectiveness
• Assisted in the development, implementation and assessment of learning and performance management systems
• Provided guidance and mentorship to team members to ensure successful project completion

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Training Manager resume?

A Strong resume for a Training Manager position is essential for standing out from the competition. A resume should include important qualifications and experience, which can give potential employers an insight into your qualifications for the position. Here are some elements that should be included in a Training Manager resume:

• Relevant Educational Background: Include any degrees or certifications related to training, employee development, and/or management.
• Professional Experience: Highlight any past training positions that are relevant to the role. Focus on job responsibilities, successes, and any awards or honors you may have received.
• Technical Skills: Training Managers must be proficient in various technologies such as web conferencing tools, eLearning platforms, and other software used for employee training. Be sure to highlight any technical skills you possess that are relevant to the position.
• Instructional Design: If you possess instructional design skills, this should be highlighted as well.
• Organizational Skills: Training Managers need to be well-organized and able to manage multiple tasks at once.
• Communication Skills: Training Managers need to have excellent communication skills. They must be able to clearly articulate ideas and concepts to a variety of audiences.
• Leadership Experience: Any previous leadership experience you have should be highlighted.

By including these elements in your resume, you can give potential employers a good overview of your qualifications for the Training Manager position.

What is a good summary for a Training Manager resume?

A Training Manager is responsible for providing training and development support to employees. An effective resume summary for a Training Manager should highlight relevant experience, qualifications, and skills.

The summary should include the applicant’s background in training, such as any certifications or specialized training they have acquired. It should also emphasize the applicant’s ability to manage and lead a team of trainers, as well as their experience in developing and delivering comprehensive training programs. Additionally, the summary should demonstrate the applicant’s proficiency with instructional technologies, such as webinar software, and knowledge of industry best practices for training and development. Finally, it should stress the applicant’s enthusiasm for training and the ability to maintain positive relationships with both employees and management.

By emphasizing the applicant’s training and development experience, qualifications, and skills, a good summary for a Training Manager resume should provide an overview of the applicant’s suitability for the position and serve as an effective introduction to their application.

What is a good objective for a Training Manager resume?

A well-crafted resume objective for a Training Manager position should reflect the candidate’s knowledge of instructional design, ability to develop training materials, and experience in managing staff. It should also highlight the candidate’s ability to analyze and adapt to the needs of a variety of learners.

When writing a resume objective for a Training Manager position, include:

• Knowledge of instructional design
• Ability to develop and implement training materials
• Experience in leading and managing training staff
• Ability to analyze and adapt to the needs of learners
• Ability to design and deliver effective presentations
• Understanding of adult learning principles
• Experience in developing and executing successful training programs
• Strong organizational and communication skills
• Proven success in improving employee performance

How do you list Training Manager skills on a resume?

When it comes to highlighting the skills of a Training Manager on a resume, it’s important to make sure you’re demonstrating the full range of skills you possess. To ensure that you make a great impression, here are some of the key skills employers look for when considering a Training Manager:

• Leadership: A Training Manager must be able to effectively lead their team, while also fostering cooperation and collaboration amongst their staff.
• Presentation Skills: Training Managers should possess excellent presentation skills in order to effectively communicate training materials.
• Analytical Thinking: Training Managers must be able to analyze data in order to determine what training techniques are most effective.
• Instructional Design: Training Managers should have a strong understanding of instructional design, in order to develop effective training programs.
• Organizational Skills: Training Managers must be organized and able to manage multiple tasks at once.
• Interpersonal Skills: Training Managers should have strong interpersonal skills in order to effectively coordinate with other departments.
• Adaptability: A Training Manager should be able to quickly adapt to a fast-paced environment and changing circumstances.
• Time Management: A Training Manager should be able to manage their time effectively in order to ensure all training materials are completed on time.
• Technology: Training Managers should be comfortable using technology in order to facilitate their training programs.

What skills should I put on my resume for Training Manager?

A Training Manager is responsible for leading, motivating, and guiding teams of trainers to ensure they are working efficiently and effectively. To be successful in this role, you must have strong organizational and communication skills, as well as experience in training and development.

When drafting your resume for a Training Manager role, be sure to list the following skills:

• Leadership: Training Managers must be able to lead and motivate teams with clear direction and expectations.
• Organizational: Training Managers need to be highly organized in order to create, implement, and manage training programs.
• Communication: Training Managers must be able to effectively communicate with trainers, employees, and management.
• Training & Development: Training Managers must have a strong knowledge of training and development best practices and be able to apply them within the organization.
• Interpersonal: Training Managers need to be able to effectively connect with and engage with trainers and employees.
• Problem Solving: Training Managers must be able to identify problems, develop solutions, and manage change.
• Time Management: Training Managers need to be able to manage their time effectively in order to ensure that training goals are met.

By including these skills on your resume, you will demonstrate to potential employers that you have the skills and experience necessary to be a successful Training Manager.

Key takeaways for an Training Manager resume

When creating a resume for a Training Manager position, there are many key points to consider that will help you stand out among other applicants. This blog outlines the key takeaways for creating a Training Manager resume that will make you shine above the competition.

• Highlight your experience. As a Training Manager, you will be responsible for training staff and ensuring that their skills are up to date. Your resume should include a comprehensive list of your past and current job duties, such as the training programs you have managed, the people you have trained and any other related responsibilities.
• Emphasize your teaching skills. As a Training Manager, you must be able to effectively teach and demonstrate concepts to employees. Be sure to include any relevant teaching experience you have, such as leading seminars or workshops, as well as any certifications or special training you have received.
• Showcase your communication skills. Training Managers must be able to communicate effectively with both employees and management. Include any relevant experience in communication, such as public speaking or leading meetings, as well as any other related skills.
• Demonstrate leadership qualities. As a Training Manager, it is important to be able to lead both staff and management. Include any previous leadership experience, such as leading a team or a project, as well as any other qualities that demonstrate your leadership abilities.
• Show your organizational skills. As a Training Manager, it is essential to be highly organized. Highlight your organizational skills, such as creating and managing systems for training, tracking employee progress or developing new training materials.

By following these tips, you can create a strong Training Manager resume that will impress potential employers and help you stand out among other applicants. Highlight your experience, teaching skills, communication abilities, leadership qualities and organizational abilities to create a resume that will make you shine.

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• • Spearheaded a team of 15 to design multi-disciplinary training modules, increasing student engagement by 40%.
• • Managed a budget of $500,000 for youth programs, resulting in a 15% cost reduction while increasing program reach.
• • Established key partnerships with educational institutions to enhance program content and delivery.
• • Implemented a comprehensive staff training system that improved team efficiency by 25%.
• • Directed the overhaul of the youth assessment process, which led to a 30% improvement in placement accuracy.
• • Negotiated with vendors to procure resources for programs, saving the organization $60,000 annually.
• • Coordinated the delivery of 12 community-based programs, impacting over 2,000 young individuals each year.
• • Conducted training sessions for 50+ staff, enhancing program execution and adherence to best practices.
• • Led the initiative to measure program outcomes, which improved reporting capabilities by 35%.
• • Managed cross-functional team collaborations to align with strategic objectives and maximize resource utilization.
• • Facilitated the integration of feedback mechanisms into program development, increasing participant satisfaction by 20%.
• • Designed and executed a city-wide youth advocacy program that educated over 500 students on community leadership.
• • Managed a team of 10 staff members to deliver high-quality programming consistently.
• • Secured $150,000 in grant funding for the expansion of youth services and educational materials.
• • Initiated a mentorship scheme that connected 200+ students with industry leaders, enhancing career readiness.

10 Training Manager Resume Examples & Guide for 2024

The role of a training manager involves overseeing the development and implementation of training programs that enhance employee performance and align with organizational goals. On your resume, highlight your experience in designing training curricula, managing training budgets, and evaluating program effectiveness. Incorporate skills such as instructional design, project management, and effective communication to demonstrate your expertise. Mention achievements like improved employee retention rates and successful training initiatives that led to measurable performance improvements to illustrate your impact.

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Key Takeaways

As a training manager, accurately showcasing your unique mix of instructional expertise, leadership skills, and curriculum development can be a significant resume challenge. Our comprehensive guide offers tailored advice to help you craft a resume that effectively highlights these strengths and sets you apart in the competitive job market.

• Get inspired from our training manager resume samples with industry-leading skills, certifications, and more.
• Show how you can impact the organization with your resume summary and experience.
• Introducing your unique training manager expertise with a focus on tangible results and achievements.

If the training manager resume isn't the right one for you, take a look at other related guides we have:

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Professional training manager resume format advice

Achieving the most suitable resume format can at times seem like a daunting task at hand.

Which elements are most important to recruiters?

In which format should you submit your resume?

How should you list your experience?

Unless specified otherwise, here's how to achieve a professional look and feel for your resume.

• Present your experience following the reverse-chronological resume format . It showcases your most recent jobs first and can help recruiters attain a quick glance at how your career has progressed.
• The header is the must-have element for your resume. Apart from your contact details, you could also include your portfolio and a headline, that reflects on your current role or a distinguishable achievement.
• Select relevant information to the role, that should encompass no more than two pages of your resume.
• Download your resume in PDF to ensure that its formatting stays intact.

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If you happen to have some basic certificates, don't invest too much of your training manager resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

The six in-demand sections for your training manager resume:

• Top one-third should be filled with a header, listing your contact details, and with a summary or objective, briefly highlighting your professional accolades
• Experience section, detailing how particular jobs have helped your professional growth
• Notable achievements that tie in your hard or soft skills with tangible outcomes
• Popular industry certificates to further highlight your technical knowledge or people capabilities
• Education to showcase your academic background in the field

What recruiters want to see on your resume:

• Proven experience in designing and implementing successful training programs
• Expertise in various training methods, including e-learning, workshop sessions, and interactive seminars
• Strong understanding of curriculum development and learning management systems
• Excellent leadership and communication skills, demonstrating the ability to motivate and educate adult learners
• Quantifiable achievements in improving employee engagement and performance through targeted training initiatives

Quick guide to your training manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for training manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your training manager experience section, get some ideas from real-world professional resumes:

• Spearheaded a company-wide training program, leading to a 25% improvement in employee performance metrics and customer service satisfaction scores.
• Designed and implemented an advanced, technology-driven LMS that increased training accessibility, resulting in a 40% uptick in module completion rates.
• Collaborated with senior management to align training strategies with corporate goals, which contributed to a 15% growth in annual revenue.
• Initiated a leadership development program that cultivated a pipeline of potential management candidates, filling key positions 30% faster than before.
• Developed a comprehensive onboarding process that reduced new hire ramp-up time by 50%.
• Orchestrated a cross-departmental training initiative that improved inter-team collaboration and productivity by 20%.
• Executed a retraining project for 500+ employees in response to a major software overhaul, maintaining operational efficiency throughout the transition.
• Managed a budget of $2 million for the training department, allocating resources that reduced costs by 10% while improving the quality of training materials.
• Introduced a mentorship program that improved employee engagement scores by 35%.
• Developed a diversity training module that increased cultural awareness within the workplace, as evidenced by a 30% decrease in workplace conflicts.
• Delivered hands-on training sessions to over 1,200 employees across multiple global locations, ensuring consistent application of company standards.
• Negotiated contracts with external training vendors, resulting in a 25% reduction in external training costs.
• Implemented a sales training program that saw a 20% increase in the sales team's closure rate within six months.
• Integrated virtual reality technology into training scenarios for customer service staff, leading to a more immersive and effective learning experience.
• Managed the transition of in-person training to a remote model during the pandemic, ensuring continuous professional development for over 750 employees.
• Pioneered a mobile training app that provided just-in-time learning for technicians in the field, reducing error rates by 18%.
• Led the design and facilitation of an annual leadership conference for 300+ mid-level managers, enhancing leadership capabilities across the organization.
• Analyzed training data to identify trends and areas for improvement, successfully revamping three key training programs.
• Launched a gamification initiative within the LMS that increased learner engagement and competition, resulting in a 50% increase in course completions.
• Coordinated with international teams to ensure global training consistency, impacting over 5,000 employees across 10 countries.
• Monitored and reported on the effectiveness of training in relation to job performance, leading to strategic enhancements in the training curriculum.
• Formulated a training needs assessment process that accurately identified employee skill gaps, leading to more targeted and effective training programs.
• Partnered with product development teams to create training material for new software releases, ensuring a knowledgeable support staff upon product launch.
• Established a company-wide eLearning portal that centralized training resources, resulting in an increase in self-directed employee development.
• Revitalized a struggling department by redeveloping the strategic training plan, leading to a 70% improvement in training assessment scores across the company.
• Led a cross-functional team that created a new compliance training program, reducing the risk of legal issues related to non-compliance by 90%.
• Innovated a peer-to-peer coaching system amongst employees that fostered a culture of continuous learning and mutual support.
• Redesigned technical training workshops for IT support staff, which increased the speed of issue resolution by 25%.
• Oversaw the implementation of a succession planning program that identified and prepared high-potential employees for future leadership roles.
• Cultivated partnerships with local universities to create a co-op training program, enriching the talent pool with skilled graduates.

Quantifying impact on your resume

• Express the total number of training programs developed and implemented, demonstrating project management skills and productivity.
• Quantify the percentage of improvement in employee performance metrics due to training initiatives, indicating effectiveness.
• Highlight the reduction in training costs achieved without compromising quality, showing cost management abilities.
• Include the number of training modules created for different learning styles, showing adaptability and inclusivity.
• Mention the number of employees trained annually to reflect the scale of training operations you can handle.
• Showcase any increase in training attendance rates to exemplify your engagement and motivational skills.
• Detail the percentage of compliance issues resolved through trainings, underlining your contribution to risk management.
• List the number of industry-specific certifications or qualifications acquired, establishing your expertise and commitment to professional development.

Action verbs for your training manager resume

What if you don't have any experience?

There are two very common scenarios about candidates with less experience. They are either:

• Fresh out of college in search of a training manager role
• Transferring over from a completely different field

Both of these types of candidates still have a shot at landing their first job in the industry.

All they need to do about the experience section of their training manager resume is:

• Consider their strengths - would the outcomes of their previous roles or niche skill sets impress recruiters? Feature those towards the top of your resume
• Exclude any and all irrelevant experience items - remember that at the end of the day, you're telling a story that aims to align with the ideal candidate for the training manager job
• Win recruiters over with personality - perhaps your ambition, dreams, and diligence would make you the perfect fit for the training manager role. Dedicate resume space to detail your personality traits by showcasing how they've helped you succeed in past roles
• Tailor your experience to specific job requirements - ensure your training manager resume answers the advert in the best way possible.

Recommended reads:

• When You Should (And Not) Add Dean's List On Your Resume
• How To List Certifications On A Resume (Examples Included)

Showcase any ongoing or recent educational efforts to stay updated in your field.

Key hard skills and soft skills for your training manager resume

At the top of any recruiter training manager checklist, you'd discover a list of technical competencies, balanced with personal skills.

Hard or technical skills are your opportunity to show how you meet the essential responsibilities of the role. The ability to use a particular job-crucial technology or software would also hint to recruiters whether you'd need a prolonged period of on-the-job training - or you'd fit right in the job.

But to land your dream role, you'd also need to demonstrate a variety of soft or people resume skills . Employers care about soft skills as they show how each candidate would fit into the team and company culture.

Both types of skills are specific and to best curate them on your resume, you'd need to:

• Create a skill section within which you showcase your hard and soft skills and present how they help you succeed.
• List specific examples of projects, tasks, or competitions, within which your skill set has assisted your results.
• Soft skills are harder to measure, so think about situations in which they've helped you thrive. Describe those situations concisely, focusing on how the outcome has helped you grow as a professional.
• Metrics of success - like positive ROI or optimized workplace processes - are the best way to prove your technical and people skills.

Take a look at some of training manager industry leaders' favorite hard skills and soft skills, as listed on their resumes.

Top skills for your training manager resume:

Learning Management Systems (LMS)

eLearning Development Tools

Performance Management Software

Content Creation Software

Data Analysis Tools

Project Management Software

Virtual Classroom Technology

Assessment and Evaluation Tools

Graphic Design Software

CRM Software

Communication

Adaptability

Problem Solving

Interpersonal Skills

Time Management

Critical Thinking

Conflict Resolution

Team Building

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Training manager-specific certifications and education for your resume

Place emphasis on your resume education section . It can suggest a plethora of skills and experiences that are apt for the role.

• Feature only higher-level qualifications, with details about the institution and tenure.
• If your degree is in progress, state your projected graduation date.
• Think about excluding degrees that don't fit the job's context.
• Elaborate on your education if it accentuates your accomplishments in a research-driven setting.

On the other hand, showcasing your unique and applicable industry know-how can be a literal walk in the park, even if you don't have a lot of work experience.

Include your accreditation in the certification and education sections as so:

• Important industry certificates should be listed towards the top of your resume in a separate section
• If your accreditation is really noteworthy, you could include it in the top one-third of your resume following your name or in the header, summary, or objective
• Potentially include details about your certificates or degrees (within the description) to show further alignment to the role with the skills you've attained
• The more recent your professional certificate is, the more prominence it should have within your certification sections. This shows recruiters you have recent knowledge and expertise

At the end of the day, both the education and certification sections hint at the initial and continuous progress you've made in the field.

And, honestly - that's important for any company.

Below, discover some of the most recent and popular training manager certificates to make your resume even more prominent in the applicant pool:

The top 5 certifications for your training manager resume:

• Certified Professional in Training Management (CPTM) - Training Industry, Inc.
• Senior Professional in Human Resources (SPHR) - HR Certification Institute
• Association for Talent Development Certification Institute (ATD CI) - Certified Professional in Learning and Performance (CPLP)
• Society for Human Resource Management Senior Certified Professional (SHRM-SCP) - Society for Human Resource Management
• International Trainer Certification (ITC) - International Board of Certified Trainers

Listing your relevant degrees or certificates on your training manager resume is a win-win situation. Not only does it hint at your technical capabilities in the industry, but an array of soft skills, like perseverance, adaptability, and motivation.

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Professional summary or objective for your training manager resume

training manager candidates sometimes get confused between the difference of a resume summary and a resume objective.

Which one should you be using?

Remember that the:

• Resume objective has more to do with your dreams and goals for your career. Within it, you have the opportunity to showcase to recruiters why your application is an important one and, at the same time, help them imagine what your impact on the role, team, and company would be.
• Resume summary should recount key achievements, tailored for the role, through your career. Allowing recruiters to quickly scan and understand the breadth of your training manager expertise.

The resume objectives are always an excellent choice for candidates starting off their career, while the resume summary is more fitting for experienced candidates.

No matter if you chose a summary or objective, get some extra inspiration from real-world professional training manager resumes:

Resume summaries for a training manager job

• With over 12 years of dedicated experience in training and development within the competitive tech industry, I have successfully led the overhaul of learning management systems at TechSpark Corp, increasing course completion rates by 40%. Expertise in instructional design and familiarity with the latest e-learning technologies, I have consistently improved employee engagement and professional growth.
• Seasoned training manager with 15 years of experience in multinational banking firms, recognized for developing award-winning leadership programs that increased C-suite talent retention by 25%. Masterful in cross-functional collaboration, I have transformed training methodologies to align with evolving business models and international compliance standards.
• Coming from a 10-year tenure as a curriculum designer in the higher education sector, I am eager to transition my expertise into the corporate training field. My leadership in creating interactive, student-focused learning experiences resulted in a 30% improvement in academic outcomes. Proficient in multiple LMS platforms and a master's in educational technology.
• Accomplished sales director with over 8 years of experience in fast-paced retail environments wishing to leverage my deep understanding of sales strategies and employee motivation in the training management landscape. Achieved a record 50% increase in regional sales through the implementation of a targeted coaching program for sales associates.
• Eager to transition my passion for teaching and mentorship into a dynamic role as a training manager, I bring a creative approach to instructional design and a commitment to fostering an environment of continuous learning. Holding a bachelor's degree in organizational psychology, I am well-equipped to understand and adapt to the learning needs of diverse teams.
• As a recent graduate with a master’s in human resource management, I am driven to apply my knowledge of adult learning theories and strategic planning to cultivate a robust training environment. With fresh perspectives and up-to-date academic knowledge, I am enthusiastic about innovating workforce development initiatives.

Four more sections for your training manager resume

Your training manager resume can be supplemented with other sections to highlight both your personality and efforts in the industry. Use the ones you deem most relevant to your experience (and the role):

• Awards - to celebrate your success;
• Interests - to detail what you're passionate about outside of work (e.g. music, literature, etc.);
• Publications - to show your footprint in the wider community;
• Projects - to pinpoint noteworthy achievements, potentially even outside of work.

Key takeaways

• Ensure your training manager resume uses a simple, easy-to-read format that reflects upon your experience and aligns with the role;
• Be specific within the top one-third of your resume (header and summary or objective) to pinpoint what makes you the ideal candidate for the training manager role;
• Curate information that is tailored to the job by detailing skills, achievements, and actual outcomes of your efforts;
• List your certifications and technical capabilities to demonstrate your aptitude with specific software and technologies;
• The sections you decide on including on your training manager should pinpoint your professional expertise and personality.

Looking to build your own Training Manager resume?

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Training Manager Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Training Manager Resume

• Entry-level
• Senior-level

Training Manager Text-Only Resume Templates and Examples

Jasmine Brown (123) 456-7890 [email protected] 123 Santa Maria, San Francisco, CA 12345

A Training Manager with five years of experience specializing in staff development, program management, curriculum development, and e-Learning. A strong history of executing large training programs for 100+ personnel to enhance operational performance and growth.

Professional Experience

Training Manager, University of California, San Francisco, CA October 2019 – Present

• Deliver training seminars to 100+ university personnel on a variety of topics and SOPs, including customer service protocols, IT procedures, university programs, and sales
• Develop training materials and curriculum based on performance data and KPIs, resulting in a 15% increase in customer satisfaction surveys and a 10-minute reduction in call times
• Oversee the delivery of DEI training programs centered on racial sensitivity and cultural awareness to ensure an inclusive environment for customers and team members

Training Manager, San Francisco Community College, San Francisco, CA May 2017 – October 2019

• Conducted training seminars for 50+ professors and staff for a community college with 5K active students, which included sessions on education technology and university portal
• Provided training to educators on community college education standards, including communication protocols and inclusive classroom environments

Bachelor of Science (B.S.) Business Administration University of California, San Francisco, CA September 2013 – May 2017

• Curriculum Development
• Diversity, Equity, and Inclusion (DEI)
• Classroom Instruction
• Continuous Improvement

Certifications

• ATD Certified Professional in Learning and Performance (CPLP), 2018
• Certified Professional in Training Management (CPTM), 2017

Amar Singh (123) 456-7890 [email protected] 123 Bedford Avenue, New York, NY 12345

A Training Manager with eight years of experience specializing in staff development, curriculum design, and sales management. A proven track record of developing high-quality training programs to enhance sales performance and drive leadership development.

Training Manager, Altair Pharmaceuticals, New York, NY June 2016 – Present

• Lead the development and delivery of sales enablement training programs to improve close rates, lead generation, and account growth, resulting in a 200% revenue increase
• Deliver training to 50+ sales specialists and account executives on pharmaceutical product lines and strategic selling techniques to increase close rates by 30%
• Create course curriculum for a leadership development program to facilitate career growth for sales professionals, resulting in 10+ promotions across the team

Training Manager, State Farm Insurance, New York, NY July 2013 – June 2016

• Managed the development and implementation of sales training programs for 130+ sales representatives for a high-volume insurance call center
• Educated sales professionals on customer service best practices, sales techniques, and insurance products to achieve 130%-150% of annual sales quota

Bachelor of Science (B.S.) Business Administration Columbia University, New York, NY September 2009 – May 2013

• Sales Training
• Curriculum Design
• Staff Development
• Program Management
• Leadership Development
• HRCI Senior Professional in Human Resources (SPHR), 2016
• Certified Professional in Training Management (CPTM), 2013

Sarah Johnson (123) 456-7890 [email protected] 123 Carpenter Street, Philadelphia, PA 12345

A Nurse Training Manager with 10+ years of experience within the healthcare industry, specializing in the development and training of diverse nursing teams. A strong history of creating dynamic programs to enhance the delivery of healthcare services.

Nurse Training Manager, Temple Hospital, Philadelphia, PA November 2016 – Present

• Manage the training and development of over 150+ LPNs and RNs for a hospital with a 1:5 patient ratio and teach courses on patient-centered care and hospital protocols
• Communicate with multidisciplinary teams to identify areas of need, evaluate performance data, and deliver remedial training, resulting in a 92% patient satisfaction rating
• Provide coaching and mentorships to nursing professionals and provide access to resources for mental health and emotional counseling

Training Manager, Penn Medicine Hospital, Philadelphia, PA August 2011 – November 2016

• Delivered training to 80+ registered nurses, nursing assistants, and students on healthcare operations, patient-care delivery, and hospital quality standards
• Evaluated student progress, identified strengths and weaknesses, and provided coaching to nursing professionals to drive professional growth and development

Bachelor of Science (B.S.) Nursing Temple University, Philadelphia, PA September 2007 – May 2011

• Nurse Management
• Learning and Development
• Training Programs
• Registered Nurse, State of Pennsylvania, License #12345678, 2011

Having the right resources to onboard and promote clients properly is an important part of an organization’s success, and training managers play a key role. Your resume needs to show you can develop data-driven training curricula and ensure it’s delivered in an effective and engaging way. Learn how to make the most of your skills and experience on your resume with our tips, examples, and templates.

1. Write a brief summary of your training manager qualifications

Your resume profile is your first introduction to the hiring manager. It’s just a few sentences long, which means each word needs to count. Use your job title, years of experience, and most relevant qualifications in the first sentence, and tailor the rest to the job description.

For example, a job posting may indicate the ideal candidate is a training manager with at least five years of experience in the health care industry who can develop training programs and oversee a team. Your profile can mimic this by saying, “A senior training manager with seven years of experience developing ongoing training initiatives within the health care field. Adept at developing and coaching diverse teams to achieve organizational objectives.”

Senior-Level Profile Example

Entry-level profile example, 2. add your training manager experience with compelling examples.

The professional experience section of your resume takes up a significant amount of space, and every bullet needs to focus on the value you can bring to potential employers. Performance data and key performance indicators (KPIs) are important to highlight when applying for training manager positions. Highlight your background in designing training programs and curricula that address specific organizational needs. Showcase your proven track record of achieving results using numbers, metrics, and percentages.

For example, mention how many staff you trained or a positive impact on team performance. You could add that your sales training initiative led to a 50% increase in closed deals or that a remedial training program increased employee retention rates.

Senior-Level Professional Experience Example

Nurse Training Manager, Temple Hospital, Philadelphia, PA

November 2016 – Present

Entry-Level Professional Experience Example

Training Manager, University of California, San Francisco, CA

October 2019 – Present

3. Add your training manager education and certifications

A formal background in human resources may be required for training manager positions, and it’s not unusual for these mid-senior roles to come with a base education requirement. Your education should always be listed on your resume. But if the position states that a specific bachelor’s or master’s degree is required, make sure it’s listed prominently, such as in the profile.

Certifications show you have taken extra initiative in your career and should be listed in their own section. Valuable certifications for training managers include Certified Professional in Talent Development (CPTD), Agile Certification for HR, and Certified Learning Specialist (CLS).

• [Degree Name]
• [School Name], [City, State Abbreviation] – [Graduation Month and Year]
• Bachelor of Science (B.S.) in Business Administration
• Columbia University, New York, NY – May 2013
• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Professional in Training Management (CPTM), Association for Talent Development, 2013

4. List your key training manager skills and proficiencies

Even with careful attention to wording and optimization, getting all of your relevant skills into your professional experience bullets can be difficult. This list is its own section on your resume and provides a skimmable outline of your relevant key skills.

For training managers, this includes data analysis to understand what the training needs are, curriculum design and delivery, and leadership skills. Here are some common skills to include on your resume, as you’ll likely see them in job descriptions for this role.

5. Highlight your training courses and curriculums

It’s not enough to simply state you delivered training seminars on various topics. Specify what you were training team members on and how your programs positively impacted the organization. In the example below, the candidate highlights their experience delivering training courses on racial sensitivity and cultural awareness. Most companies value DEI, and showcasing this aspect might help to differentiate the job seeker from other applicants: 

• Deliver training seminars to over 100 university personnel on a variety of topics and standard operating procedures (SOPs), including customer service protocols, information technology (IT) procedures, university programs, and sales

6. Showcase your communication skills

An effective trainer requires more than an advanced knowledge of the subject matter. You’ll have difficulty engaging team members with the course material if you can’t talk to people. Show hiring managers you have strong communication and relationship-building skills using tangible examples from your career. In the example below, the candidate highlights their ability to collaborate effectively with multidisciplinary teams to improve hospital operations:

• Manage the training and development of over 150 LPNs and RNs for a hospital with a 1-to-5 patient ratio and teach courses on patient-centered care and hospital protocols
• Provide coaching and mentorships to nursing professionals and access to resources for mental health and emotional counseling

How To Pick the Best Training Manager Resume Template

If you’re creating your resume from scratch or your current resume needs a substantial overhaul, starting with a resume template is probably easier. These already have the formatting and placeholders for headers, so you can start inputting your information without worrying about design or formatting.

The best training manager resume templates will be simple, with a traditional font and black and white color scheme. This makes it easier for the hiring manager to read and ensure the focus stays on your skills and qualifications.

Frequently Asked Questions: Training Manager Resume Examples and Advice

What are common action verbs for training manager resumes -.

Using action verbs to begin the bullets and sentences on your resume can help you convey the value of your accomplishments and be more specific in your achievements.

For example, “analyzed data to determine remedial training needs” and “curated training curricula that led to a 30% increase in sales” are more powerful than “looked at survey results” or “wrote training programs.”

If you need help coming up with unique action verbs, use some from our list below:

How do you align your resume with a job description? -

According to the Bureau of Labor Statistics , the average annual salary for training managers was $63,080 in 2022, with an expected growth rate of 11% over the next 10 years. Building an accomplishment-driven resume is integral to the success of your job search. The best way to achieve this is by carefully tailoring your document toward individual job descriptions during the application process.

For example, if an organization needs a training manager specializing in e-learning, highlight your expertise in education technology and virtual learning. If a company seeks a training manager with an accomplished sales background, provide insights into how your training improved close rates and revenue. By aligning your resume with the needs of individual organizations, you’ll maximize your chances of landing your next big job opportunity.

What is the best training manager resume format? -

Reverse chronological is the ideal resume format for training managers. This approach features your most recent and relevant work history towards the top of your document. Combination and functional resumes are generally not advisable here, as employers will want to see tangible examples of your management experience rather than a list of skills.

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Writing a targeted cover letter is the last step in completing your application packet. This complements your resume by providing more context on your achievements. If your resume states that your training initiative has a 99% completion rate, the cover letter can explain what you did to ensure the module was user-friendly and engaging. We’ve also compiled manager cover letter examples to give you some ideas.

Frank Hackett

Certified Professional Resume Writer (CPRW)

Frank Hackett is a professional resume writer and career consultant with over eight years of experience. As the lead editor at a boutique career consulting firm, Frank developed an innovative approach to resume writing that empowers job seekers to tell their professional stories. His approach involves creating accomplishment-driven documents that balance keyword optimization with personal branding. Frank is a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers and Career Coaches (PAWRCC).

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11 Training Manager Resume Examples for 2024

Crafting a training manager resume opens the door to new career steps. This guide breaks down strong examples, showing how good resumes highlight essential skills and experiences. Expect clear advice on presenting education and certifications, tailoring each section to the role, and showcasing your ability to lead and develop training programs. With my hiring background, I share what catches a manager's eye, preparing you to impress.

• 01 Sep 2024 - 1 new section (Showcase leadership growth) added
• 02 Aug 2024 - 1 new resume template (Global Training and Development Manager) added
• 16 Jul 2024 - 1 new section (Showcase leadership growth) added

  Next update scheduled for 28 Sep 2024

Here's what we see in the strongest training manager resumes:

Metrics Matter : Top resumes show real impact with numbers. They include participants trained , programs developed , feedback score improvement , and training costs reduction . Numbers help you show your success clearly.

Match Skills With Job Descriptions : Include skills on your resume that you have and are also in the job description. Popular ones are curriculum development , e-learning software , performance analysis , employee engagement strategy , and regulatory compliance . Pick the ones you know well.

Adapt To Technology Trends : Show you can keep up with new tools. For example, mention virtual training platforms or mobile learning applications . This shows you are up-to-date with the latest in learning tech.

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Training Manager Resume Sample

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Want to know if your resume stands out for training manager roles? Our resume scoring tool gives you a clear picture of where you excel and where you can improve. It checks for key skills and experiences that hiring managers in the learning and development field look for.

Upload your resume now for an unbiased assessment. You'll get a score and specific feedback to help you create a strong application that gets noticed by employers.

Training Manager with Leadership Development Specialization Resume Sample

Education placement on your resume.

If you are looking for a job as a training manager, the education section can be a helpful part of your resume. If you have recently finished higher education like a master's degree or any relevant training certifications, you should place your education section before your work experience. This shows employers why there might be a gap in your work history and highlights your current knowledge in learning and development.

For those who have been working for a while, your work experience should come first. Your hands-on experience in training and managing learning programs is what employers will look at first. The education section can follow to show that you have a good foundation in education principles or leadership. Remember, keep it simple and direct, and ensure your most relevant experiences take the top spots on your resume.

Showcase your leadership skills

Explain how you lead teams to create training programs. If you have managed large groups or led big projects, make sure to include these.

Mention partnerships or work with other departments to make training better. It shows you are a collaborator, which is key for a training manager working across a company.

Learning and Development Consultant Resume Sample

Ideal resume length.

A resume for a training manager should be concise and reflect your ability to communicate key information efficiently. As a rule of thumb, aim for one page if you have less than a decade of experience in training and development. This helps you focus on your most relevant experiences without overwhelming the reader.

If you have over 10 years of experience or a history of significant achievements in training program management, it's appropriate to extend to two pages. Remember to prioritize content that shows you can design and implement training strategies effectively and display any notable metrics that prove the success of your programs on the first page to capture attention quickly.

Junior Training Specialist Resume Sample

Tailor for the training field.

Highlight experience that shows you can teach and develop others. Share specific training programs you have designed or led. Mention how they improved skills in your past jobs.

Include any tools or technologies unique to training that you're skilled in. This could be learning management systems or e-learning platforms, which are critical in a training manager's role.

Senior Training and Development Officer Resume Sample

Beat the resume bots.

When you apply for a job, your resume might be read by an Applicant Tracking System (ATS) before a person sees it. To make sure your resume for a training manager position gets noticed, follow these tips.

First, use keywords from the job description. If the job asks for experience in 'employee development programs,' make sure you include this exact phrase. Second, be clear about your past work. Use simple job titles and describe your duties in a way that shows your skills. For example, talk about how you 'designed training modules' or 'managed learning schedules.'

Remember, keep your language simple and your format clean. This helps the ATS find the important parts of your resume.

Training Manager for Diverse Industries Resume Sample

Tailor your resume.

To get a good job as a training manager, show skills and experiences that match what the job needs. This helps the hiring manager see you are the right fit. Think about what the company is looking for and show that in your resume. Use clear examples from your past work that match these needs.

• For managing training programs, list specific programs like Learning Management Systems or Employee Development Initiatives .
• If you've led teams, give numbers. Say how many people were on your teams or how many trainings you managed.
• When coming from a different career, connect your past work to training tasks. Show how you have taught others or made learning materials before, even in different jobs.

Training Program Director Resume Sample

Essential skills for training managers.

When creating your resume, include skills that are important for training managers. You do not need to include every skill listed here, just those that are relevant to your job target.

• Curriculum development : Show your ability to design training programs that meet organizational needs.
• Learning management systems (LMS) : Highlight your experience with platforms like Moodle or Blackboard.
• Instructional design : Show skills in creating engaging training materials.
• Workshop facilitation : Mention your ability to lead training sessions and workshops.
• Performance assessment : Show how you evaluate the effectiveness of training programs.
• Technical writing : Show your ability to write manuals, guides, and other training documents.
• Project management : Highlight your skills in managing training projects from start to finish.
• eLearning software : Include tools like Articulate 360 or Adobe Captivate.
• Data analysis : Show how you use data to improve training programs.
• Compliance training : Mention your experience with industry-specific compliance and regulatory training.

Place these skills in the skills section of your resume to help Applicant Tracking Systems (ATS) find them. This increases your chance of getting noticed by hiring managers.

Corporate Training and Development Specialist Resume Sample

Showcase leadership growth.

When you apply for a training manager position, showing your journey to leadership can make a big difference. You want to highlight any roles where you led a team, managed projects, or were recognized with a promotion. This helps employers see your growth potential and trust in your leadership skills.

• Started as a junior trainer, quickly advanced to lead corporate training sessions due to strong performance and feedback.
• Recognized with 'Team Lead of the Year' award for exceptional leadership in developing new training programs.

Think about times you took on more responsibilities or when you were asked to lead a project. Even if you weren't given a formal promotion, these experiences can show your ability to manage and lead. Make sure to describe these instances clearly, so your potential for leadership stands out.

• Tasked with overseeing the transition to a new learning management system, improving user engagement by 40%.
• Appointed as interim department head during organizational restructuring, maintaining team productivity and morale.

Senior Instructional Design Manager Resume Sample

Quantify your impact.

Using numbers to show your impact as a training manager is essential. It turns your experience into concrete achievements. Below are ways to include metrics in your resume:

• Highlight the number of training programs you've developed and led. For example, 'Created and delivered 12 new training modules within the last year.'
• Show the size and scope of your work. Mention 'Managed a training team to serve over 300 employees across 5 departments .'
• Include the percentage by which you’ve increased training attendance or completion rates, like 'Boosted training participation by 25% through engaging content development.'
• State how you've improved efficiency, such as 'Implemented a new Learning Management System, reducing content update time by 40% .'
• Quantify the success of trainees post-training. For instance, 'Trainees showed a 30% increase in performance metrics after completing leadership courses.'
• Detail cost-savings from your programs, like 'Redesigned onboarding process, cutting training costs by $10,000 annually.'
• Report on customer satisfaction or reduction in support issues due to your training, e.g., 'Post-training support tickets decreased by 15% .'
• Mention any awards or recognition your training programs have received, indicating industry acknowledgment. For example, 'Awarded “Best Employee Training Program” at 2022 HR Excellence Awards .'

Think back on your experiences. Even if you're unsure about exact numbers, estimate the impact of your work. For instance, if your training improved team efficiency, consider the average time saved per employee and multiply that by the number of employees trained. These estimations show hiring managers that you understand and value the impact of your work.

Global Training and Development Manager Resume Sample

When you're aiming to land a role as a manager of training, it's vital to show not just what you did, but how you grew and led. Think about the times you've taken the lead on a project or stepped up to guide others. This experience is key to your resume.

Here are ways you can show your growth:

• Include any titles you've held that show increased responsibility, such as 'senior trainer' or 'lead instructional designer'.
• List any projects where you were in charge. For example, 'Managed a team of 5 to develop new employee training modules.'

Also, think about how your leadership made an impact. Did your training program improve employee performance? Include details like, 'Developed a leadership course that increased team productivity by 20%.' These clear results make your leadership skills shine.

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Training Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the training manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Fully responsible for creating and developing the training materials including but not limited to product, selling, customer service and store management
• Facilitate pre and post training activities – logistics, tracking, material production, responding to questions related to training
• Design and development of web-based learning modules for the project; creating and running administrative reports. Uploading content to SharePoint
• Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring
• Problem solving, reasoning, motivating, organizational and training abilities are used often
• Evaluate the effectiveness of training and monitor all on-boarding and continuous learning events to ensure consistency for new hire and existing cast
• Knowledge & application Training Central (including registering courses, monitoring take-up etc)
• Leading Training workstreams, including developing and managing project plans in alignment with timeframes, budget, scheduling and resources
• Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training
• Develop and implement comprehensive training programs including initial training, reinforcing training and training on updates
• Implement Training Champion function, delivering providing ‘train the trainer’ courses and monitoring effectiveness of Training Champions
• Responsible for coaching, developing and utilizing the field based trainers in training new hires and in new hire training sessions
• Assist with design of internal training programs, including formulating lesson plans and determining training methods
• Researching, evaluating, recommending, and assisting with the implementation of learning courses
• Strong computer skills including strong knowledge of basic Microsoft Office suite, training development software, learning management systems, etc
• Demonstrates strong communication skills and professional credibility to influence sales leaders and professionals
• Developing a knowledge management plan to promote data literacy and enable knowledge sharing and collaboration within the CDO and across Deutsche Bank globally
• Strong leadership skills; ability to motivate teams and produce quality results
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
• Strong inter-personal skills with excellent ability to manage employee productivity
• Ability to embrace change and adapt quickly; ability to think on his/her feet
• Strong planning and organizational skills and strong attention to detail
• Ability to multi-task with strong attention to detail while meeting deadlines in a fast paced environment
• 4- Excellent in multitasking , comfortable with high pace work environment and great in building long lasting relationships

15 Training Manager resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, training manager resume examples & samples.

• Using UO and sales metrics and measures, applies a systematic process for discovering and analyzing performance gaps and designs, develops and delivers learning solutions to close those gaps. Measures and monitors improvement and communicates the results with client. Designs and delivers plans to drive and support adoption of consistent sales processes and initiatives across the sales organization
• Determines sales training needs through observation, analysis and senior management consultation to develop a comprehensive and consistent sales training program that aligns with UO value proposition. Identifies approach and techniques designed to maximize training effectiveness and learning transfer as well as increased speed to competence
• Prepares new sales representatives by conducting orientation to the sales process; develop individual coaching plans and resources
• Ensures training materials are updated, relevant and support current Standard Operating Procedures. Incorporates measurement and assessment tools to support all training
• Partners and supports client with special events and inititatives
• LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to deal with problems involving several concrete variables in standardized situations
• OTHER SKILLS AND ABILITIES: Tact/diplomacy/consultative skills required. Leadership/staff development skills required. Ability to work with all levels of leaders from the organization required. Ability to measure performance improvement required
• Experience developing training strategies
• Leadership and Team Building capabilities
• Exceptional facilitation and organizational skills
• Ability to influence others without authority
• Excellent in presentation, facilitation, communication and negotiation
• Bachelor's degree with8-10 years of L&D experience in banking and financial services domain
• Knowledge of Commercial Loans processes and systems is a plus
• PC skills (Excel)
• Ability to prioritize multiple tasks and work under pressure in a deadline oriented environment
• Quick learner
• Supports business and human resources strategies by assessing, leading and deploying Leader and Cast development programs intended to improve organization effectiveness
• Assumes a leadership role in developing a culture that enables Cast and Leaders to perform at their peak and exceed organization goals by partnering with Operations Training and Disney University to deliver training sessions and activities
• Evaluates the effectiveness of training and monitors both on-boarding and continuous learning solutions
• Manages the coordination of training sessions and activities including but not limited to program scheduling, training spaces, implementation, facilitation, program-related materials, facilitators, trainers, and other training resources
• Tracks, reports, and monitors training for Operations Cast and Leaders as well as ongoing communications with Operations, Line of Business partners, Steering Committee, Disney University and other partners
• Acts as a key business partner in achieving business priorities through training and development and seeks out new approaches and practices to improve business objectives and Cast, Leader and Executive engagement
• Schedule, deliver, and continuously monitor Resort On-boarding (e.g., Resort Orientation, LOB Overviews, LOB specific classes, etc.) and regulatory/safety compliance training in partnership with Cast Scheduling/Workforce Management and Safety
• Partner and consult on the oversight of all operations and LOB curriculum/content, training tools, assessment and Leadership curriculum
• Monitor and assess continuous training needs based on Leadership and Operational requirements, new product offerings, changes and updates
• Manage and schedule LOB/area and Leadership learning plans for both Hourly and Salaried Cast
• Track and report on initial and continuous training in the Disney Development Connection as well as communicate with partners and key stakeholders on training completions
• Provide consultation on the recruitment, selection, designation and development as well as day to day accountabilities for Facilitators, Trainers and other training resources
• Manage classroom logistics including but not limited to room bookings, materials, facilitator scheduling, and learner scheduling
• Communicate, provide logistical support and deliver Disney University learning initiatives including facilitation of Transition to Disney Leadership courses
• Lead the project management of training initiatives with key partners including planning, analysis, development, implementation, delivery and sustainment
• Minimum of two years leadership experience in operations or similar experiences
• Proven self-starter requiring minimal direction, follow-up and ability to thrive in a rapidly changing environment
• Demonstrated strong verbal and written communications skills to communicate effectively and share all relevant information
• Demonstrated ability for influencing key stakeholders and partners on achieving business results through training and development
• Demonstrated ability to analyze, implement, and evaluate learning delivery
• Proven computer expertise with MS Office products
• Demonstrated ability to build and sustain client relationships as well as build and motivate effective teams
• Proven ability to effectively performance manage team members
• Proven ability to project manage multiple initiatives simultaneously
• Knowledge and expertise in Resort Operations
• Disney leadership and/or training experience
• Proficiency in training processes and with training resources such as the Disney Development Connection and SAP
• Demonstrated ability to lead in a team-based environment
• Demonstrated ability to function in an Operations training environment to achieve results through cross-functional, integrated and well-coordinated team efforts
• Demonstrated understanding and application of the principles of Adult Learning and other learning performance models
• Schedule and deliver training programs
• Coordinate with teams to prepare Training Need Identification (TNI) for the Technology trainings in Java/.Net/Database/Mainframe/Infrastructure
• Develops and coordinates assessment schedule based on the curriculum
• Completes required training administration work
• Experience in Technology training or learning function
• Minimum of 4+ years in technology development and deployment
• Must have proven track record in implementing mid to large scale Java applications
• Must be familiar with structured project life cycle disciplines
• Cross-functional IT experience in application development and interface design is essential in this role
• Solid knowledge of the Microsoft Office products inclusive of MS Outlook
• Job functions/responsibilities
• Design training strategy and yearly training calendar for own retail, franchise, field & key accounts in alignment with the brand’s requirement’s (adidas & Reebok) in close partnership with the respective management leads
• Assess training needs, localize the training materials depending on country specific, channel specific and store specific requirements
• Plan and deliver the annual own retail-training plan as well as the training budget plus support on the training calendar for franchise, key accounts and field for delivery by HR Trainer
• Evaluate effectiveness of training imparted ensuring ROI through specific store KPIs
• Keep up to date with developments in training tools and techniques and provide innovative ideas to effectively train store staff as well as through a motivated team of in-store trainers
• To align all internal resources and information for the development of product related trainings
• Align with Talent MENA in the development of high quality training material and customizing where required
• Follow the regional catalogue of functional learning offers and seasonal as provided by Headquarters for your stakeholders
• Develop the competency of Store Managers through training on performance coaching and managing resources in retail operations
• Benchmark our trainings with the trainings offered by key competitors. Conduct industry benchmarking and maintain external contacts
• Align and share best practice with EM counterparts
• Support on back office training where required
• Excellent command of English and preferably Arabic
• Business Acumen, Creative and Solution oriented
• A good team player with an international mindset
• Excellent MS Office skills
• University degree – preferably with certification in Training and Development
• 4+ years of overall work experience in Training field (Mutinational FMCG preferred)
• Manages a team of Curriculum Managers and Instructional Designers across multiple US locations
• Partners with senior managers to understand training needs, performance gaps and provides appropriate training solutions
• Proactively engages in key projects to ensure appropriate analysis of how the change impacts the banker audience has been completed. Discuss results of analysis with Sponsor(s) in order to determine the appropriate training solutions
• Assigns resources and ensure coverage for all projects
• Ensures staff understands how to derive learning objectives and apply adult learning theory to course design and content creation
• Ensure the appropriate testing and evaluation approach have been defined and are executed for each project; define and implement an evaluation strategy for new hire training
• Provides constructive feedback on design, usability and learning impact of courses that the team produces
• Tracks, manages and delivers multiple projects while assuring timely completion
• Works with team to create and maintain a skills development plan for each employee; maintains a personal development plan that is focused on developing management skills and professional skills
• Work with Training Development Manager to establish project priorities and manage all aspects of complex programs/projects independently
• Collaborating with subject matter experts throughout the firm and other groups to understand training needs for bankers and prescribe (and, at times, produce) appropriate training solutions
• Ensure team is following procedures; complete inspections as needed
• Champion innovative training solutions that enhance the learning experience for bankers
• A Bachelor's degree in instructional design, educational technology, graphic design or digital media design with a minimum of 5 years of applicable work experience (retail business training experience preferred)
• A firm grasp of project management principles and at least 3 years of project management experience
• Able to work independently as well as a member of a high performing team in a project driven, deadline driven environment
• At least 3 years of experience managing digital media or instructional design projects preferred
• 3 – 5 years of prior management experience, preferably in a training management capacity
• Solid understanding of Adult Learning Theory
• Ability to build rapport and interact with all levels of personnel, up to and including senior level leadership
• Expertise in advanced design tools preferred
• Knowledge of LMS, course publishing, SCORM and AICC, eLearning taxonomy and the basics of Internet technology preferred
• Some exposure to developing for mobile devices, HTML5, JavaScript and other client-side languages would be helpful but are not required
• Branch Banking experience preferred
• Ability to manage change and demonstrate strategic agility
• Ability to establish and communicate priorities
• Excellent interpersonal and relationship building skills
• Conflict resolution and negotiation skills
• Organized; detail-oriented
• Four year degree in a related field
• 5-7 years' experience in a FDA regulated industry (Pharmaceutical, Biotechnology or Devices)
• Working knowledge of FDA and Global regulations and best practices for role based Training/Learning Management
• Experience in database configuration and report/trending systems
• Knowledge of UL Compliance Wire Training Management System; US FDA Guidance to the Industry; Quality System Approach to Pharmaceutical GMP Regulations
• Excellent verbal and presentation skills
• Ability to travel about 10%
• Knowledge of the following regulations
• Design, author and deliver training assets across a broad range of formats
• Plan and execute recurring webinars and contribute to captured e-Learning training
• Carry out structured training programs for internal employees
• Gather information from product managers, engineers and subject matter experts and compare training assets against the product to ensure completion and accuracy
• Stay ahead of product enhancements and update training materials and curriculum in a timely way
• Build solid cross-functional relationships with product managers, technical writers, subject matter experts, client services, product marketing and marketing teams for facilitation and execution of training deliverables
• Produce short instructional product video tutorials
• Stay educated and up to date on our industry, our products, and our services
• Demonstrated experience creating high quality training and / or multimedia assets
• Experience in online advertising and / or experience in an agile software development environment
• Proficiency in Microsoft, Adobe, TechSmith or equivalent authoring tools (Keynote, etc.)
• Familiarity with standard web conferencing applications
• Familiarity with e-Learning development tools, Learning Management Systems and online learning methodologies a plus
• Must be willing to travel as needed for on-site training events
• Collaborate with Group and Regional Finance Leads to define best practice processes for Finance training services and solutions for all Finance related activities
• Ensures that training developed drives the consistent use of Finance processes and systems
• Pro-actively engage with business and functional management to agree training plans and ensure training content drives business objectives
• Continually evaluate training delivery in line with business and functional objectives
• Liaise with internal stakeholders to identify knowledge gaps and training delivery opportunities to deliver best approach to designing training solutions
• Keep abreast of technological developments that enhance the end users training experience, and assess their suitability and value for use within the group
• Liaise with the other Learning Academy Heads to drive and share continuous best practice improvements in learning best practice across the group globally
• Preferably Qualified Accountant
• Third level degree in Business, Finance or related area
• 7+ years' work experience - ideally within 3+ years at a senior level
• Demonstrable passion and experience in coaching, mentoring or training
• Experience in a multi-site/global environment
• Strong communication skills and persuasion and influencing skills
• Team building experience
• Client List Screening
• Alert Operations
• Employee Compliance & Regulatory Reporting
• Account Activity Reviews
• Due Diligence
• Develop and execute on a teamwide strategy for training, including definition of the metrics to be used to measure success
• Build a team to implement the training strategy
• Measure individual and team goals as well as provide continuous and formal feedback
• Develop required skillsets for each role/level, perform a skillset gap analysis and identify training mapped against it
• Pull together existing training that occurs in each team; source training where it does not currently exist
• Liaise with the Chief Learning Office to understand overall direction of corporate training (manager/executive training, etc.) and plug into the operating model
• Partner with Global Compliance where there are synergies to develop and conduct training across both GCO and GFCC
• Manage design, development and delivery of classroom, virtual and instructor-led programs as eLearning
• Determine and implement continuous improvement loop; measure impact of training program on day-to-day quality metrics
• Develop and maintain relationships with senior (MD-level) managers in the organization to understand their training needs and address them
• Develop and deliver materials which explain the training program approach and contents
• Some travel between locations is required
• Master's degree preferred
• Minimum of 10+ years of Learning and Development experience with at least 5 years in Financial Services
• Proven experience building and managing a small to mid-size team
• Self-motivation and ability to work independently to meet deadlines and produce results
• Excellent leadership, interpersonal, & relationship management skills
• Outstanding verbal & written communication skills
• Demonstrated proficiency with MS Excel, Word, PowerPoint, Visio, Access & training software
• High degree of initiative, self direction, and ability to work independently as well within a team
• Ability to be flexible, follow tight deadlines, organize and prioritize work
• Strong presentations and team building skills
• Define training objectives, needs and priorities with Area Managers; set the annual training schedule / plan for the Asia Pacific Region
• Develop and/or translate training tools & materials into both English and Chinese using templates and proposals developed by the group and marketing
• Conduct onsite training sessions for Beauty Advisors and Clients’ Generic Staff, focusing on business priorities and new joiners
• Coordinate the annual Beauty Advisors Seminar
• Participate in the recruitment of new Beauty Advisors and Supervisors in the Region, ensure new joiners are well integrated
• Ensure Beauty Advisors prompt development and efficiency in selling our products
• Motivate and create team spirit in the Beauty Advisors community by organizing annual contests/ challenges and sharing the most updated new with them
• Keep Beauty Advisors database and individual records up to date
• High Integrity
• Bachelor and above. Financial education background is preferred
• 5-8 years working experiences in banking industry, at least 3-5 years in wealth management sales related job function or direct sales leader position such as UPL/Credit Card , CGA biz etc.. Training experience is preferred
• Good presentation and training delivery skill
• Result and quality oriented and willing to take challenge under high-pressure work environment
• Fast learner and good team player
• English proficiency in speaking and writing
• Providing advice and consulting on L&D topics to Financial Management Group (FMG) teams and staff
• Building and fostering relationships and coordinating with Central L&D, Talent, and HR counterparts, as well as regional L&D counterparts
• Supporting the regions with coordinating and implementing globally driven L&D initiatives, "regionalising" global materials, identifying regional training needs and supporting the development of relevant L&D programs to address needs
• Experience in a similar training role preferably in a Big 4 accountancy firm or supporting Finance teams
• Relevant tertiary qualifications preferably in Human Resources or Adult Learning
• A strong team player mindset and the ability to collaborate across teams
• The ability to influence senior stakeholders
• Outstanding planning, organisation and project management skills
• Leading the development of department training roadmap (build training roadmaps for new functions as required
• Liaising with senior managers to identify training priorities (including training needs analysis) and develop framework for functional training
• Delivery of standard induction training & assisting with delivery of function specific training as require
• Assisting with development of team training plans
• Overseeing production & quality control of training materials
• Monitoring effectiveness of training programs
• Maintaining training records & providing meaningful MIS & intelligence
• Development of communication plans to target audiences
• Implement Training Champion function, delivering providing ‘train the trainer’ courses and monitoring effectiveness of Training Champions
• Resolve individual issues with training assignments (eg completions not captured, correcting assignment errors)
• Provides a high level of excellence in facilitation competencies
• Deliver training at a high level of participant satisfaction
• Ensure that learning has occurred and measure the transfer of learning as appropriate
• Take customer calls to stay current on issues and procedures
• Monitor and report on program progress
• Manage, monitor and report on quality of training program and performance of trainees as they progress through program
• Create reports including management summaries and status reports on training issues and initiatives
• Demonstrate proficiency in system/processes in functional area of curriculum delivered and supported (understands implications of changes in procedures to the system and to other current practices.)
• Network with colleagues to research issues, and improve training plans and materials
• Build relationships with line management demonstrating ability to build consensus and influence decisions
• Own self-development and stay current with professional and industry best practices
• Must be able to work a flexible schedule. Travel required up to four weeks internationally
• Bachelor’s degree or relevant experience
• 2+ years in a training and development environment or relevant business experience required
• Bachelor degree and above
• Minimum 5 years management experiences in training, management experiences in Call Center is an advantage,
• Excellent proficiency in English/Mandarin writing and speaking
• Excellent presentation/communication skills, previous experiences in public speaking is preferred
• Strong teamwork and management skills to supervise staff across sites
• Strong capacity and experiences in organizing trainings, events
• Self-motivated, proactive, high level of integrity and good management skills, previous experience in people management is preferred
• Excellent in Micro Office, especially for power point presentation
• Generate, refine and execute all elements of the training strategy
• Management of internal training team and external agency
• Develop training seminars for Independent pharmacy staff including pharmacists
• Creation of training materials
• Management and implementation of training Incentive program (IRE Skin Health Awards)
• Manage large conferences and events
• Support PR team providing expert, quotes, articles and Interviews for UKI press
• Manage training budget
• SAFETY – Demonstrate visible leadership commitment to safety. Fully empower team to take action around safety
• ON-BOARDING PROGRAM – Design, create content, implement, and sustain the FOS program for welcoming new Cast Members to the Division. Ensure that safety and regulatory partners have input into content delivery. Regularly survey participants and leadership to evaluate the program’s effectiveness. Audit offerings on an annual basis for relevance and accuracy
• TRAINER DEVELOPMENT – Manage the activities needed to continuously improve the training delivery of the Trainer direct reports
• REPORTING – Provide reports for status of all FOS cast member’s training. Define and implement report content, format, and frequency of update & issuing. Actively pursue opportunities to use technology to simplify deliver of reports to FOS management
• SCHEDULING – In cooperation with Workforce Management Team, schedule all FOS supplied training activities. Manage the Training Facility to integrate other training activities from Safety Services and Environmental for FOS cast members. Additionally integrate use of the Training Facility for other Resort training activities
• LEADERSHIP – Leads and manages a team of Trainers to accomplish high impact activities and prioritize work project activities. Actively look for ways to incorporate diversity within the team
• Minimum two years experience in a training function within a commercial organization, the military or educational institution
• Demonstrated excellent communication and organizational skills
• Demonstrated excellent relationship management and collaboration skills
• Demonstrated ability to be a team player, as well as the ability to lead teams when necessary
• Role requires occasional 2nd or 3rd shift work
• Demonstrated computer proficiency within a Windows environment – Word, Excel, Powerpoint
• Be proficient in the use of the LMS (DDC), and SAP as they pertain to training documentation, scheduling and tracking
• Ability to ensure that data is input in a timely fashion
• Knowledge of DLR FOS Engineering Services organization
• Proficiency with learning management systems
• Proficiency with Maximo
• Proficiency in Microsoft Office (Power Point/Excel/Word/Access/Project)
• Develop and implement training programs for the regional call center
• Identify development needs within the regional call center staff and develop program for performance approval
• Conduct technical training for staff
• Create training materials to include market information, systems training, and customer service
• Participate and provide information for performance evaluations
• Provide performance feedback to individual staff
• Complete call center reports for call volume, ranger data, and performance standards
• Propose and monitor call center contests
• Assist with testing of new system launches
• Management and development of regional trainers (if appropriate)
• Monitor training and development of sales teams in the region/area (if appropriate)
• Face-to-face in-store delivery of Global Sales associate retail training Programme
• Train and oversee performance of in-store training champions (personally or through field team)
• With regional director / store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences
• In partnership with the regional director, observe talent and feedback on people development opportunities
• Using knowledge of business metrics and in partnership with regional manager, identify training needs and create / lead the training team to create agile training in line with development process (as required)
• Feedback to the corporate training and education team on training programmes and service initiatives
• Proactively gain and share knowledge of competitor brands (brand, product and services)
• Responsible for the delivery and execution of retail academy programmes to management level
• Monitor new starters throughout 90 day Induction period (personally or through field team)
• Responsibilities can be generally broken down as: training function management; partnering and delivering training solution to meet the needs of the region/line of business; training projects at the national level or related to key strategic business objectives of the line of business
• Manages Trainers and may train in the classroom based on the needs of the business
• Partners, consults and communicates with senior level management in the line of business, and acts as liaison and communication vehicle for CCB Training in the region/line of business
• Partners closely with other CCB training areas (e.g. Design & Development, Administration and Demand Management) and strategic partners
• Evaluates training effectiveness by discussing the comfort level and ability to do the job after class with recent trainees and their managers
• Reviews and analyzes classroom evaluation data obtained from learner surveys
• Informs Training Management of issues/concerns and solutions implemented
• Responsible for strategic planning forecasting and implementation for the region/line of business. Creates and approves the training calendars to fit the needs of the region/line of business
• Oversees training programs and line of business roll-outs
• Able to lead and participate in projects
• Delegates responsibilities to Lead Trainers as needed
• Develops learning solutions to address critical processes/needs of the field within the region/line of business with a flexible “grass roots” approach
• Provides guidance to their direct reports in accordance with objectives of the Firm and CCB Leadership
• Recruits, interviews, selects, develops, coaches, and mentors all levels of Trainer and direct reports in their area of responsibility
• Leads, promotes and encourages a professional, creative and competent training staff
• Uses strong business, training and management competencies to lead and coach their staff
• May possess “subject matter expert” level of expertise and stays current in assigned program(s) or line of business content to be able to coach trainers deeply in that content. Maintains a general level of knowledge in all content to support trainer development
• Coaches and develops training talent through observations. Gives actionable verbal and written feedback and evaluates trainers’ delivery in adherence to department guidelines and subject matter expertise
• Participates in the evaluation and certification of trainers across CCB Training
• Supports professional development and career growth in all levels of training staff in their region/line of business
• Manages training staff to assure department and corporate goals and plans are achieved
• Ensures that the highest standards are maintained with respect to deadlines, quality of instruction, resource management and client satisfaction
• Serves as an expert in the training field
• Manages at a regional/line of business level on a daily basis: cost containment, training calendars and training sites for maintenance and upgrades
• Manages all process in their region/ line of business to adhere to training department controls as documented in Training Delivery Policies and Procedures
• At least 5 years of experience in training, or a combination of training and the line of business or a related field of experience
• Experienced at leading, coaching and elevating skills in trainers
• Strong working knowledge of adult learning principles, evaluation theory, and instructional design, development and delivery
• Exhibits excellent leadership and communication skills with all levels including executive and senior management, line management, training team and strategic business partners
• Experienced at working with Senior Management
• Strong overall business knowledge and in-depth knowledge of the line of business that this manager supports
• Able to demonstrate expert level facilitation skills and coach trainers and managers on these skills
• Excellent at coaching in person and by phone
• Excellent supervisory, interpersonal, organizational and assessment skills
• Self-starter and experienced at distance/remote management
• Demonstrates executive presence and able to act as a role model for trainers
• Expert analytic, project management, judgment, problem solving and reasoning skills
• Able to multi-task and is flexible in reacting and adapting quickly to changes
• Able to work non-standard hours
• Bachelor’s degree required or equivalent experience in function related discipline
• Design, develop and implement comprehensive training programs and career development paths based on job competencies. Determine training plan, schedule and deliverables based on business strategy and job requirements
• Prepare and submit for approval annual expense and capital budgets sufficient to support the plans of the department
• Periodically critique the progress against plans and budgets to ensure effective results. Provide updated reporting against objectives and budget
• Maintain and improve all established and on-going programs
• Develop and implement performance-based assessment tools that identify gaps between an
• Establish short- and long-term objectives, in partnership with HR and Sales leadership, identifying the appropriate learning outcomes to be achieved, and the appropriate learning and delivery methodologies to reach key learning objectives
• Create and deploy a comprehensive initial and developmental sales training strategy consistent with the business’ sales strategy, sales competencies and key sales process flows
• Drive the design of training programs and materials (including leaders’ guides, case studies, simulations, role plays, exercises, handouts, questionnaires, inventories and tests) to facilitate the presentation of training materials by key presenters, including subject matter experts, product and merchandising staff and management personnel
• Facilitate delivery of live classroom, WebEx and blended training as the primary presenter. Drive train-the-trainer initiatives to ensure effective presentation of training materials by others
• Develop and implement measurement plans for training programs, learning objectives and presenters. Drive improvement of return on investment and effectiveness of training presenters
• Evaluates, selects, collaborates and provides feedback to external training vendors and consultants
• Ensures that the logistics for all learning experiences are efficient and high quality; oversees
• Work with individual employees and team managers to understand learning needs, provide coaching & recommend course
• Work with managers and employees to understand local requirements and researches/proposes appropriate delivery channels
• Work with managers/staff to ensure they understand the learning plan and their roles in delivery
• Advice & coach managers in the optimal use of the development infrastructure, challenging them to agree on development goals
• Work with subject-matter-experts (SMEs) and takes the instructional design lead of programs
• Recommend most appropriate delivery channel
• Develop, pilot & evaluate learning initiatives for effectiveness, business relevance & cost
• Support managers & individuals in developing stretching career plans. Offer advice & challenge plans
• Location: based in Shanghai
• High frequency of business travel
• Proficient in English, written and spoken Proficiency in a relevant 2nd language is an advantage especially Japanese or Mandarin
• 3-5 years of relevant experience in the L&D function; 2-3 years business and/or HR management exposure/experience is an advantage
• Have led train-the-trainer delivery and implementation
• Demonstrates the following levels of business and organizational knowledge in present or recent experience at work
• Develop and implement a training program for UA’s retail team, including analysis, design, development, implementation and evaluation
• Align closely with the retail team to develop a training timeline that meets the department’s need
• Assess appropriate training delivery methods based on results of a comprehensive needs analysis
• Conduct needs analysis in the field
• Develop training materials that are aligned with adult learning principles
• Organize and facilitate train the trainer sessions
• Assess teammates’ mastery of new skills and provide related feedback to key stakeholders
• Identify opportunities for continuous improvement of materials and delivery
• Act as a liaison between retail and the learning and development team
• Previous retail/sales experience
• Knowledge of adult learning theories and innovative training delivery methods
• Skilled in instructional design methodology
• Adept facilitator with superior oral and written communication skills
• Proficient in Microsoft Office suite
• Experience partnering with senior business leadership to drive and deliver results
• Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
• Bachelor’s Degree with 5 – 8 years of training and sales/retail experience
• 15-25% travel required
• Experience of training techniques and tools for business process and systems training
• Creation and delivery of training plans, materials and tools
• Produce training artefacts, records, reports and metrics
• Train the trainers
• Global Market Insurance knowledge desirable
• 5+ years of experience designing, developing and/or delivering training programs to adult learners
• 2+ years of experience in the financial services industry
• Knowledge and understanding of the field structure and experience training and developing content for field members
• Proven project management experience and success with strong problem solving skills
• Series 7 or ability to obtain within 90 days of employment
• Set training strategies/priorities and monitor objectives achievements
• Develop localized training programs & execute (on brand stories & products)
• Coach Beauty Advisors on service and selling skills
• Be in charged of Mystery Shoppers Program
• Cross functional alignments on brand strategies, including planning & execution
• Strong professional & technical competencies
• Sense of luxury & retail
• Share vision and demonstrates entrepreneurship
• 5 to 6 years Education Manager experience with beauty or retail industry
• Passionate about beauty and well-groomed with good customer service and product knowledge training experience
• Excellent business sense and presentation skills to transfer know-how and ability to the team
• People and service oriented
• Excellent communication skills in English, Mandarin and Cantonese is a must
• Bachelor’s degree required. May be substituted on a year-for-year basis with additional experience (as approved by the State)
• Certification of Training or Human Resource Development from accredited college, university or training institute required. May be substituted with a Master’s degree in Human Resources, Organizational Development or Management
• PMP Certification preferred
• A minimum of four (4) years of experience providing human resource development and training
• At least 3 years management experience
• Experience with design, development and delivery of training programs including training needs analysis, training evaluation and instructor evaluation
• Experience with learning management system software applications and/or on-line training programs a plus
• Outstanding oral and written communication skills, strong interpersonal skills, and superior organizational abilities
• Ability to take initiative, to meet deadlines, and work in a team environment essential
• Direct staff management and responsibility for hiring/firing and performance evaluation
• Ability to plan, manage and direct training activities for a large-scale operations
• Strong management and organizational skills
• Prioritize required tasks along with special project demands
• Ability to manage Training unit
• Ability to motivate and mentor training team
• Problem solve through analysis and ongoing feedback
• Foster positive work atmosphere for Training Unit
• Ability to champion change within a formal organization
• Flexibility and adaptability to fast paced, changing operational environment
• Ability to use MS Word, MS Excel, MS PowerPoint and MS Outlook required
• 8 years minimum L&D or customer education
• At least 5years managing high-performance work teams
• Hospitality industry experience preferred
• Learning management systems
• Presentation tools
• Microsoft office tools
• Performance measurement
• Experience designing and delivering customer focused education
• Leadership qualities
• Negotiation, implementation and analysis
• Working autonomously
• Demonstrating initiative and foresight
• Energetic and enthusiastic
• Ambitious and committed
• Responsible for managing, designing (creating), developing, and delivering training materials, user reference guides, and hands on training for staff members, and identified state personnel for Montgomery County eICM project
• Consult with eICM project SMEs and system developers on design, development, and delivery of topic-specific training
• Supports and works with Technical Writing Team to ensure that user-friendly system documentation is created for all major work efforts
• Responsible for gaining client agreement on training materials. Usually materials are reviewed at a face-to-face meeting with the client in a series of no less than 3-4 meetings
• Manage and train the Training Team to ensure that they understand the eICM System and can train the county staff members
• Ability to work with SMEs and developers to gain valuable insight to design/redesign of state application systems; translates that information in useable content
• Training the Trainer skills and understanding
• Exceptional oral communications skills
• Test, Facilitation and Analytical skills
• Ability to successfully convey information (train individuals) in small and large groups in multiple locations
• Ability to create eLearning content and upload content to SharePoint
• Knowledge and use of web-based training methods/delivery
• Effective listening and communications skills
• Ability to translate client objectives into useable content. Proficient knowledge of content development tools such as Lectora, Camstasia, Adobe Presenter, and Captivate
• Facilitate Kaizen Events tied to Key Performance Indicators
• Develop / Implement / Sustain a world class training program
• Enhance and execute the Peak Team Lead and temp onboarding program for the operations network
• Work with operations on the creation, implementation, and sustainment of standardized work as a lean tool
• Coach Supervisors and Team Leads in problem solving techniques
• Optimize Overall Lead Time of the Value Stream
• Act as a cultural change agent to drive CI throughout the organization
• Engage regularly with Operations staff on status of current projects as well as prioritization of new developments
• ­Bachelor’s degree in Engineering, Operations Management, or Supply Chain Management is preferred. Equivalent experience in Operations will be considered
• Experience in developing and implementing training curriculum for hourly associates
• Experience creating and executing onboarding programs for temporary associates
• Minimum of 3 years’ experience delivering operational results via process improvement
• ­Working knowledge of lean principles, standardized work, and problem solving methods
• Making sure the skills and roles of the CDO team in Dublin and other Network Operations Centres, are mapped according to the Deutsche Bank framework and are regularly updated
• Assisting to develop and communicate the CDO professional development curriculum
• Providing thought leadership, innovative resourcing approaches and creating academic partnerships to acquire and develop data talent for the Dublin region
• Identifying the scope and set of priorities for the T&C programme in Dublin
• Establishing and leading CDO T&C working groups, that can provide inputs for the T&C courses requirements, development and delivery
• Engaging with senior stakeholders to understand high level priorities for T&C areas, including the Basel Committee on Banking Supervision (BCBS), Independent Holding Companies (IHC) and others
• Facilitating workshops with Subject Matter Experts (SME) to define the scope and content for T&C
• Providing project management, to ensure training and certification is delivered on time
• Assisting with the design, delivery and testing of T&C content by facilitating user story/test case workshops and engaging with Learning & Development (L&D), Audio Visual (AV) and other necessary teams
• Ensuring T&C courses are approved by the L&D and Human Resources (HR) teams in Dublin and are fully integrated in to Deutsche Bank learning, MySkills, MyDevelopment and the role framework with some modules being mandatory
• Managing Stakeholders and the T&C community, to enable continuous improvement through feedback, an agile approach and to ensure a high rate of data T&C adoption
• Defining, developing and executing a communications plan for the CDO team
• Establishing positive associations within GTO and the wider Bank in relation to the CDO and the importance of Data, via the creation of marketing and promotional materials
• Ensuring there is coordinated regular communication and knowledge sharing activity across the CDO team in Dublin, using multiple channels and rich media including breakfast series, brown-bag sessions, emails, blogs and video
• Reducing silo decision making and ensuring tools and methodologies are shared and leveraged
• Consolidating all training and communications in a single global CDO knowledge management portal
• Lead a team that ensures all members of the client program are proficient based on client requirements
• Oversee the analysis, design, development, delivery, maintenance, and evaluation of all training materials
• Interact with all members of the program staff, including our client, program leadership, and all staff members, approximately 100 people
• Oversee a training staff who participate in all aspects of training
• Design and develop training solutions including classroom instruction, individual coaching, demonstrations, blended learning solutions, online learning opportunities, and performance supports
• Schedule and facilitate classroom sessions, individual coaching sessions, demonstrations, and webinars
• Responsible for the systematic evaluation of training effectiveness, in terms of behavioral changes and skill acquisition
• Be aware of upcoming changes in policy and research so they can plan training solutions to ensure employees on the latest requirements
• Monitor, analyze, and evaluate effectiveness of training based on program goals. Provide reporting and feedback, as necessary
• Identify potential areas of compliance and quality control review; implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future
• Manage the development and implementation of internal training procedures
• Maintain currency on current training and development trends, technologies, and industry best practices
• Attend professional workshops and seminars
• 7 years of experience designing and delivering instructor-led training as well as designing online courses, performance supports, and blended solutions
• Strong leadership skills including delegation, decision making, problem solving, and follow-up
• Ability to initiate, organize, prioritize, and manage simultaneous tasks
• Ability to meet deadlines, which are subject to change, and frequently have short time constraints
• Strong attention to detail coupled with excellent follow through capabilities
• Experience and working knowledge of at least one rapid development tool (e.g. Presenter, Captivate, Articulate)
• Experience designing products that are Section 508 compliant
• Be able to clearly explain complex medical terminology and materials
• Experience in developing training for medical professionals or public health officials is a plus
• High level of credibility and integrity
• Excellent customer service skills and mindset
• Ability to appropriately handle confidential materials
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Outlook, Excel, Project) and Microsoft SharePoint
• Continually assess needs, design training solutions and measure results
• Work closely with Human Resources and Operations leadership to determine and assess the training needs of the organization and develop plans to address training needs
• Conduct and supervise training and development programs for associates including operational training, leadership development and skills training
• Partner with HR Directors in executing the succession plan process to include individual and team development, as well as, tracking of movement through the organization
• Maintain current documentation and records pertaining to training
• Partner with outside organizations in the development of training programs
• Support the Human Resources team with assistance as needed
• Bachelor's degree in business related field with concentration in Training and Development or Human Resources
• 5+ years of training experience -- experience providing training in a distribution/warehouse environment is preferred
• Knowledge of LMS systems and proficient in PowerPoint and the Microsoft Office
• Excellent interaction skills - ability to communicate verbally and in written form to all employees
• Maintain knowledge base on policies and procedures concerning safety, technical and operations philosophies
• Create a detailed training and development plan that addresses both Client and Aramark needs and expectations
• Conduct orientation sessions, assist with/supervise technical training for staff, create or prepare any training materials
• Identify current and future training needs for through consultation with front-line managers
• Deploy a wide variety of effective training methods
• Monitor, track, and evaluate training program’s effectiveness and employee compliance records and be prepared to report out on outcome and possible recommendations
• Provide opportunities for continued learning and development for managers and hourly employees
• Maintain a working understanding of training trends, developments and best practices
• Partner with Human Resources function to identify training gaps and solutions to closure
• Participates in the development of plans, procedures and programs to meet specific training needs and issues. Identifies needs and training objectives of the Contact Center
• Schedules, modifies and conducts training exercises, classes or structured activities based on stated learning objectives
• Facilitates group discussion of class experience and learning
• Monitors, analyzes and evaluates effectiveness of training based on program goals. Provides reporting and feedback, as necessary
• Conducts training needs assessment, using formal surveys and input from faculty or staff, to tailor training to instructor objectives or to set future training topics
• Implements best practice performance consulting solutions
• Identifies potential areas of compliance and quality control review vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future
• Selects and develops training methods such as individual coaching, group instruction, demonstrations, blended learning, web-based, meetings and/or workshops
• Helps develop and maintains training manuals, materials and related documentation
• CHES Certified
• 5 plus years Training experience
• Ability to initiate, organize, prioritize and manage simultaneous tasks
• Strong leadership skills including delegation, decision making, problem solving, team work, and follow-up
• Excellent verbal and written communication skills, organization and time management skills, and customer service skills and mindset
• Ability to meet deadlines, which are subject to change, sometimes simultaneous, and frequently have short time constraints
• Very high level of accuracy and attention to detail coupled with excellent follow through capabilities
• Develop the training strategies and plans for AWM programs consistent with the AWM Blueprint and AWM Learning strategy. Work closely with business partners, implementation and communication partners, field leaders, and others
• Design, manage, and continually improve training content, requirements and process. Create plan to evaluate program effectiveness and revise training plans accordingly. Partner with measurement team to develop metrics and monitor results of all training programs, events / conferences, and initiatives. Manage maintenance of training programs while developing new programs or initiatives
• Provide tactical direction for training implementation. Drive flawless execution of projects: on-time;, excellence in quality, brand standards and compliance; and within budget
• 5+ years of experience designing, developing and/or delivering training programs to adult learners. College degree required
• Demonstrated comfort in delivering information to client groups; excellent interpersonal and written communication skills
• Effective in working collaboratively and identifying solutions to address multi-stakeholder perspectives
• Pursues innovation in learning design and delivery to optimize processes and improve learner engagement
• Actively participates in L&D industry (local and online)
• Models continuous learning, proactively shares their own learnings, knowledge and expertise
• BA/MA of Education in Curriculum and Instructional Technology, BA/MA of Education - Adult Learning Theory or similar
• Kirkpatrick Four-Levels of Evaluation Certificate
• Solid understanding of and proven experience in measurement and evaluation principles
• Experience in working with external content developers/designers; established relationships with Consulting and Contracting organizations
• 1) Training
• Requires a minimum of 3 years previous experience in a training/management capacity
• Knowledge of risk management / OSHA safety regulations
• Microsoft Office proficiency is a must
• Experience with facilitiy management operations preferred
• Experience with human resources preferred
• Startegy and goal setting
• Education calendar planning and programs execution
• Transmitting all programs and procedures from Global Education into local programs
• Annual budget management
• Evaluates performance of Origins Guides, working in field to ensure high standards of knowledge and performance
• Customer complaints & questions regarding quality, tolerances, specifications
• Education: University graduate or above
• Work Experience: 5 years of relevant work experience preferred
• Problem-solving abilities
• The ability to handle a multitude of projects and issues at one time
• Organization and an orientation to detail
• An open-mindedness
• Language: Fluent in English written and spoken
• Personal competencies
• Seek continual learning and is open-minded
• Work cooperatively with peers, management, subordinates, and other departments
• Train and develop retail field teams in the market
• Face-to-face in-store delivery of Global Sales associate Retail Training Program
• Train and oversee performance of in-store training champions
• With Regional Director / Store Manager assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences
• In partnership with the Regional Director and observe talent and feedback on people development opportunities
• Feedback to the Corporate Training and Education team on training programs and service initiatives
• Proactively gain and share knowledge of competitor brands
• Master’s degree in Public Policy, Public Administration, Social Work, Psychology, Sociology, Economics, or other Social Science related discipline
• Approximately 8-10years years of specific subject area work experience
• 1-2 years of experience recently in managing tasks, projects, and staff
• Demonstrated ability to write to a variety of audiences succinctly and across content areas
• Demonstrated work experience in poverty reduction, workforce development, and self-sufficiency topics
• Demonstrated experience in social media and/or online learning tools
• Willingness to travel up to 25-35% nationwide on an annual basis
• Proficient in MS Office Applications
• Experience working with with State, local or tribal communities, nonprofits, or organizations on self-sufficiency issues
• 2-3 years of experience leading and managing a variety of tasks and projects and working directly with clients
• Demonstrated capacity for developing and implementing conferences, events, trainings, activities (i.e. developing agenda, coordinating with speakers, and supporting curriculum development)
• Familiarity working on projects with technical and web-based components, including working with web development teams
• Strong demonstrated writing and analytical ability and expertise
• Significant expertise with data communication tools (e.g. charts, graphs, logic models) and info graphics. Experience with data visualization software such as Tableau
• Proficiency in use of quantitative or qualitative software
• Experience working with local, state, tribal, and/or federal government programs in the field of health and human services
• Experience managing direct reports
• Work on developing business proposals and grant applications
• Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions
• Ability to facilitate group discussions, moderate large groups, and make recommendations based on feedback and observations
• Strong interest to develop learning and development capabilities
• Bachelor or Master degree in Business Administration or related fields
• Background in product training, make up or other artistry
• Minimum 3-5 years’ experience in retail business especially in cosmetic industry
• Innovative, people-oriented, strong customer service mind, self-starter with good interpersonal skills , pleasant personality and positive attitude
• Strong presentation , communication and teaching skills
• Excellence command of written and spoken English
• Training Manager for Ammunition Supply Point Operation in Kuwait. Responsible for day to day employee training and certification of ammunition tasks
• Responsible for providing overall training direction and management to multiple work groups and/or units engaged in diverse activities
• Leads/develops subordinate supervisors and leads
• Demonstrated leadership capabilities, widely-trusted, consistency between words and actions. Self-motivated and demonstrates positive sense of urgency
• Relentlessly delivers on all commitments to subordinates and customers. Interacts with customers on significant training issues needing technical guidance, redirection, and/or resolution
• Maximizes project quality, based on project level of training, under ISO 9001:2008 standards; identifies root cause corrective action and clearly communicates recommended courses of action
• Conducts briefings and technical meetings for Senior Management
• Easily deals with conflict in a high OPTEMPO environment and seeks/implements successful solutions
• Performs all other duties as assigned
• Minimum of seven (7) years’ experience in munitions supply operations covering the specific area of the ammunition supply point over which they shall have training responsibilities
• Must have education and training experience and be able to develop and provide the training needed to ensure acceptable employee performance IAW the contract specifications
• AA degree preferred in technical discipline. BA/BS a Plus
• Must be fluent in speaking and writing the English language
• Six Sigma Green Belt Certification a Plus
• Project Management Professional (PMP) certification a Plus
• Ideally, has been in the current role for at least 24 months
• Consistent Track record of success as demonstrated through annual performance ratings in the last 2 performance cycle. For those whose tenure is less than 24 months the last performance rating will be considered
• 8 to 10 years working experience in business
• At least 5 year experiences as Sales Manager is a plus
• Strong presentation, administrative, analytical and organizational skills
• Must have strong desire and skill sets to advance within the organization
• Experience managing sales force education components during new product launches, preferred
• Experience in using digital and technology solutions preferred
• Excellent interpersonal skills, ability to engage teams and work collaboratively
• Leadership Skills - Open Minded - Strategic and Creative Thinking - Big Picture Orientation - Customer Focus - Accountability - Collaboration and Teaming - Result Oriented and Innovative
• Navigates effectively within a matrix organization - Project/Process Knowledge of financial and budget skills
• Proven team leadership ability, ability to lead and influence a team to achieve common goals
• Leadership, teamwork, interpersonal and organization skills
• Proficient in Microsoft Office, (Word, Excel, PowerPoint) and Internet applications
• Ability to travel 50% of the timeTraining & Development
• To develop and execute the annual training plan based on site requirements, to include training needs analysis, evaluation, training records management and budget management (for indirect training spend)
• To train, coach and develop the Factory Team Trainers and Assessors in order to ensure that robust operational training is taking place in order to build skills in line with the annual training plan. To govern the execution of the annual operational training plan, and the systems which support this such as the SOP management system
• To work in partnership with the Training and Learning support team, ensuring effective relationships with the Factory as well as achievement of the annual training plan for all non-operational training. Regular liaison with the relevant Training and Learning site contact
• To participate and contribute to the Market Factory Training forum, in order to establish consistent, best practice tools and methodology to support the delivery of operational training. To support the creation and execution of the T&P core curriculum
• To coordinate site inductions for new starters and transfers, ensuring robust and compliant induction training is taking place
• To coordinate vocational training activity as required according to the resourcing strategy / succession planning. To maintain strong links with the Nestlé Academy team, supporting and coordinating local Academy activities
• To play a key role within the Education and Training (E&T) Pillar (according to TPM or Lean implementation timeframes), as the Pillar Lead or Specialist (to be determined according to site requirements). Providing methodology, training, coaching and assessment on E&T tools to Pillars and work-groups as part of the TPM or Lean roll-out
• Work collaboratively with your team (approx. 8-10 people) and our client to lead analysis, design, development, implementation and evaluation of contemporary and innovative training solutions
• Use modern learning and development software and hardware to produce graduates to produce ‘job ready’ graduates
• Project manage a dynamic training development plan that incorporates competing priorities and concurrent activity
• Ability to produce work that satisfies client requirements under time constraints
• Liaise effectively with our client and associated Subject Matter Experts to ensure quality of outputs and achieve project outcomes
• Manage development of all aspects of training management packages from identification of need to implementation and execution
• Train and motivate field based teams
• Develop skill sets of field based teams
• Spend a significant proportion of time in the field with field based teams
• Facilitates learning programs
• Develop and implement training programs for field based teams, both new and experienced
• Update existing training manuals and write new manuals when necessary
• Implement and follow-up on training programs
• Prepare and give the basic training courses
• Write role play scenarios for the regional and national meetings as required
• Participate in the training of the teams in the field and submit an evaluation of their training needs and performance to their respective District Managers
• Develop training workshops and act as facilitator during the National/Regional meetings
• Review, assess and recommend new training techniques (by reading and participating to courses, seminars and conventions for Trainers)
• Ensure the implementation of a continuous improvement process in order to update the content and methods of training courses
• Communicate on a regular basis, any on-going training projects in order to update the Key Performance Indicators (KPI)
• Review the participant evaluations following training programs and workshops to bring the necessary changes in order to improve their content and methodology
• Provide session leads with participants feedback
• Provide District Managers with a detailed evaluation of participants performance during training sessions
• Utilize systems (CRM, Reports) to monitor, train and coach field based teams
• Ensure that the training material, product manuals and content of the training programs are up-to-date
• Meet the annual training plan objectives
• Assess and update the training procedures, techniques and methods to ensure a continuous improvement of the training quality and efficacy and provide our internal customers with an excellent training program
• Some travelling required
• Requires minimum of five (5) years broad knowledge and training in the fields of business administration, sales, marketing, or similar vocations
• Background in healthcare settings
• Normally requires a minimum of three (3) to four (4) years experience in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or related experience including at least three (3) years as an In-Clinic Case Manager
• Knowledge of private and public reimbursement structure, systems, and processes
• Experience with reimbursement billing, special access, appeals process and conducting field-based reimbursement support and consultation
• A Bachelor’s degree program and an equivalent combination of experience and education are required
• Bilingualism in English and French, a must
• Strong coaching and training skills
• Strong analytical skills including interpretation of regulation and legislation
• Demonstrated teamwork abilities and customer service skills
• Ability to make decisions using sound judgment
• Strong organizational skills, creative problem solving and results oriented
• Superior verbal and written communication skills as well as superior presentation skills
• Expert knowledge of Reimbursement, Case Management and Customer interface
• Proven track record in leadership
• Excellent client management experience
• Proficient with computers and systems
• Excellent knowledge of Microsoft Office
• Ability to stay abreast of developments in health care, provincial and private payer markets
• Strong industry and company business knowledge
• Nursing background is an asset
• General knowledge and application of Adult Learning Principles and conduct of Needs Analysis in developing Training programs
• Bachelor’s Degree or High School Diploma/GED with equivalent/related experience
• Training and development needs analyses, program development and delivery
• Strategic, business and budget planning administration
• 5+ years of experience with training delivery and management experience
• 3+ years in Revenue Cycle Management experience
• Effective communication (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including executive leadership
• Strong analytical and negotiation skills with a proven track record for innovative successful outcomes
• Proven track record of utilizing adult learning principles to drive results
• Advanced degree in training or related field
• Professional Licenses
• Strong process skills (ADDIE model, development process, template requirements)
• 5+ years healthcare industry experience
• Superior interpersonal skills, ability to work and collaborate with all levels of employees and management
• Proven ability to create and maintain a collaborative work environment with critical business partners
• Change management experience
• Direct supervision of a diverse team of developers focused on technical content (Job Aids and Service Pointers), Self-help and technician videos and product-based curriculum. This team also supports Train the Trainer courses and eLearning development
• Establish and execute a learning strategy with focus on standardized execution across multiple partner training teams to drive lean learning processes and enable fast execution and assure accuracy
• Establish effective working relationships with key stakeholders to assist in the identification of development needs, skill gaps and to ensure program designs are engaging learners
• Determine, develop and analyze metrics and evaluation feedback to make recommendations for improving curriculum and programs
• This role will advise developers on curriculum development through revision suggestion and may create training materials as necessary and have some facilitation of classes, both virtual and classroom
• Provide internal consultation to the organization on best practices in the design, execution, measurement and implementation of learning
• Plan, design and execute medium to large training events
• Encourage curriculum development that utilizes blended delivery methods to create a learning experience to enhance learning transfer and increase results from learning initiatives (eLearning, Classroom, self-directed, virtual)
• Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management
• Minimum 2 years work experience as Training Manager or Assistant Training Manager in larger operation
• Good presentation, administrative and interpersonal skills are a must
• Coordinate all training seminars
• Follow outlet policies, procedures and service standards
• University/College degree in a related discipline preferred
• Excellent interpersonal, communication and organizational skills
• In charge of all hotel training affair
• Facilitate the administration of core training initiatives and processes in compliance with Swissôtel corporate standards. Our Core training initiatives includes Introduction “The Swissôtel Way”, Q Works, Name Recognition, Complaint handling, Energiser, Training Certification, Interview & Selection, Train the Trainer, etc
• Evaluate and record our key business indicators (Team member opinion survey, CSM reports, P&L, Employee Turnover, etc.) to determine the effectiveness of current training and development programs. Make recommendations for training enhancements to Corporate Human Capital Development Manager for possible benchmarking of project and Swissôtel wide implementation based on our findings
• Measure/Evaluate the value of trainings and make adjustments (cultural or hotel needs) to the workshop if needed. Ensure to communicate monthly the training ROI based on outcome / audits to your Executive Committee and Corporate Human Capital Development Manager
• Develop and Implement “add hock” trainings if required to meet the demands of your hotel and workforce. Ensure to attend weekly department meetings, Hotel information session, Daily Shift Briefing, etc. to facilitate “add hock” training as needed
• Benchmark and Document hotel “best practices” and translate into actionable performance processes which can be implemented company-wide
• Partner with and empower managers / department Trainers to organise and provide customised training to ensure all learning is time sensitive and exactly what is needed to increase the overall effectiveness of the hotel and organization
• Core Training Classes:The Training Manager will be responsible for facilitating and/or reviewing specific training workshops (as outlined) in accordance with Swissôtel Hotel & Resort standards. New leadership and hourly training programs will be strategically integrated to fill our system-wide performance effectiveness gap
• Previous service experience is preferred
• Good verbal & written English is a plus
• Support day to day process in Learning and assist the Director of Human Resources in implementing hotel strategy, including but not limited to, coaching and counseling, recruitment, engagement, training, on-boarding, benefits and hiring and retaining the best employees
• Assist in all reward and recognition programs and training strategies
• Oversee all employee training related matters as they relate to and local employment law and process
• Support and implement activities with employee Housing Manager and initiatives
• Must be familiar with manpower planning processes and good knowledge on compensations and benefit practices
• Understand and comply with the termination process and unemployment compensation
• Be knowledgeable about available employee benefits and answer questions regarding Planned, vacation and benefits
• Compile Turnover Report, copy and distribute to Senior Management team
• Enter payroll information on computer (wage information, changes) HRMS
• Prepare and train recruitment best practices and conduct prescreening interviews
• Respond to departmental training analysis, and maintain training logbooks
• Completion & Evaluation of yearly Training audits
• Monitor Workman’s Compensation claims, complete First Report of Injury and Employers Report of Industrial Injury
• Ensure compliance with all HR and related Security operating procedures
• Develop and deploy property specific training programs
• Become certified trainer in all Human Resources training modules
• Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired Hotel and company goals
• Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times
• Ability to supervise, engage, coach and mentor department trainers
• Ability to accept responsibility for actions of others
• Perform other duties as requested from management
• College Degree in Business, Hospitality, orL&D/HR Related field preferred
• Two to four years of human resources experience or operations management preferred
• Strong verbal and written communication skills in English and Arabic an advantage
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Strong Knowledge of local employment labor laws, employee liaison and employee counseling
• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards
• Create and organize training sessions, and deliver instructor-led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace
• Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as customer service skills, systems, mailroom, back office, navigator training and healthcare laws and regulations
• Leads the design, development, and manages training sessions and schedules with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management
• Provide confidential coaching/facilitation and work closely with all levels of staff to ensure the integrity of the program and provides highly skilled feedback on staff performance in scheduled training and informal skills based coaching
• Responsible for all disciplinary and coaching/counseling sessions
• Ensure performance improvement plans are delivered
• Responsible for educating staff on all tools necessary for success/coaching
• Develops a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes
• Reviews, evaluates, and modifies existing and proposed programs
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum
• Ensures that Training Specialists and Operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures
• Act in collaboration with Training Director as client interface for all training related functions
• Bachelor's degree in a related field or the equivalent experience
• 7 years of related experience in development and delivery of technical training programs or experience/education equivalent
• 3 years of supervisory/management experience
• Facilitation, presentation, and coaching experience
• Ability to perform comfortably in a fast-paced, deadline oriented work environment,
• Experience facilitating proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory
• Must be able to remain in a stationary position for an extended period of time
• Knowledge and experience with project management, CRM software, and/or call center telephonic tracking software preferred
• Knowledge and work experience with New York State programs (i.e. CHIP, TANF, SNAP, Medicaid or LTC) or private health insurance is preferred
• Experience in multi-media development applications, such as Captivate preferred
• Assist in developing a training needs assessment process for the field sales force as well as propose delivery methods and post training evaluations
• Recommend solutions for performance issues and potential areas of training
• Plan and facilitate home office training classes (new hire and ongoing training)
• Minimum 20% travel
• Demonstration of sustained, high performance in current position and a strong aptitude for training
• Manager/RD support and recommendation
• Relocation ability
• Maintain Training Program in accordance with company standards and Site goals
• Maintain Site Training Plan
• Supervise direct reports
• Design and develop training courses / materials
• Create / maintain training matrices
• Schedule and deliver group training as well as individual training to employees
• Act as Training Coordinator: Gather, Prepare, deliver training metrics
• Represent the site training function during management review and audits, as necessary
• Assess training programs effectiveness, designs and implements enhancements
• Manage developmental projects associated with training program, curriculum, modules
• Work independently in carrying out responsibilities
• Ensure department goals are executed in a timely fashion and within budget
• Keep abreast of development and training trends / advances
• Promote an open, knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organization as a whole
• Key Responsibilities may differ among employees with the same job title and may change over time, in accordance with business needs
• Bachelor’s degree and 5 years of experience in learning & development with 8 years of
• Strong content knowledge in CGMP/regulatory compliance
• 5 years of experience performing work that requires decision making and the consistent
• Bachelor’s level degree in instructional design or related field preferred
• Manufacturing and/or Quality experience, preferably both
• 10 years of specialized experience in a military and/or intelligence community training environment, specifically with Intelligence Collection Management
• Candidate shall have a thorough understanding of adult and military education leadership and curriculum management
• Experience preparing written correspondence and information products for staff and company employees
• Excellent organizational and management skills
• Solid computer skills, including Microsoft Office Suite
• Excellent problem solving skills and ability to timely implement new solutions
• Candidate must have the ability to communicate with senior military leaders and Government officials
• Must possess a current TS/SCI Clearance
• 20 Years of experience in Military Intelligence
• Current PMP Certification
• 5 years of experience in a Management role as a Defense Contractor
• Plan, develop, and provide training and development programs, using methods such as classroom training, eLearning, mobile learning, video, meetings and workshops
• Lead a team in producing training programs that meet and exceed client expectations
• Evaluate the team’s performance and the effectiveness of training programs and provide recommendations for improvement
• Conduct or arrange for ongoing technical training and personal development classes for team members
• Consult with management/clients and conduct surveys to identify training needs based on projected production processes, changes and other factors
• Analyze training needs to develop new training programs or modify and improve existing programs
• Match team member competencies with proper training assignments
• Assess planning and budget costs, while keeping in budget
• Measure the return on investment (ROI) of any training or development programs
• Evaluate proficiency of team members
• Identify quality of workforce as requirements
• Experience should include progressive responsibility up to or exceeding the volume and span of control of our India operation: by # of employees; global environment (customers and project teams); and job roles including professional/client services, software development, G&A
• Advanced degree in organizational development, human resources, or related field
• Demonstrated ability to build and implement processes with internal business partners and drive final outcome
• Demonstrated success achieving business objectives through implementation of effective learning and development activities
• Demonstrated success delivering leadership and professional skills training to improve business results
• Preferred: ASTD CPLP; DDI Certified Instructor
• Directs the efforts of others in the achievement of the strategic and operational objectives of the group, including improving training and contributing to business metrics
• Manages the hiring, staffing and maintaining of a diverse and effective workforce
• Responsible for career development/planning, performance and pay discussions with team members
• Maintains communication with internal and external customers to ensure effectiveness of training
• Coordinates the staffing and scheduling of training
• Motivates staff and creates team cohesion
• Oversees the creation of training content that will be implemented globally throughout the regions
• Ensures the content and delivery of training materials are appropriately tailored to the specific audience
• Collaborate with appropriate departments to develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations
• Recommend solutions for performance issues (specifically RFT and OTD) and potential areas of training
• Conduct training needs assessment and oversee the training function
• Design, plan, and deliver training courses
• Ensure training records are maintained within prescribed guidelines
• Identify, select, and manage external training and accreditation bodies, agencies, and providers necessary to deliver required training to appropriate standards
• Develop and manage budgets, including funding allocation, revenue collection, budget projection, and expenditures for all training
• Organize training venues and logistics as required to achieve efficient training attendance and delivery
• Designs, develops and delivers technical, sales, and soft skills training based on client and staff needs
• Conducts trainer observations and monitors trainer and trainee performance
• Ensures training meets quality standards and expectations of client, center, and corporation
• Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness
• Works with Sales management to address any sales training needs
• Consults with operations, talent acquisition, and quality to determine training needs, procedural updates, trainee performance, and attend calibration sessions and monitoring sessions, etc
• Manages staffing needs and ensure ratios are maintained to provide effective operational performance
• Makes recommendations to training agenda or curriculum, as necessary
• Maintains positive, consistent and effective communication with staff, peers and senior management
• A Bachelor’s degree from an accredited university or college with major coursework in management, training, education, psychology, or other related field
• Extensive experience (7+ years) in a call center environment, including a minimum of three (3) years supervisory experience
• Significant experience (3+ years) in training design, delivery, and assessment experience
• Independent thinker
• Computer experience/knowledge
• Superior communication skills: both written and verbal
• Hires and supervises Trainers in a manner that ensures each is qualified and capable of delivering first rate training
• Develops evaluation and validation instruments to collect and interpret data assessing organizational needs and training program effectiveness
• Manage Trainer’s performance as they facilitate new hire programs and support the entire client initiative training
• Ensure all timelines for new hire training, up-training, leadership development and reporting is met
• Coach and develop Trainers based on Trainer evaluations, feedback and observation to advance Trainer capability and higher quality of material delivery develop
• Analyze and evaluate center training needs to develop recommended modification or improvement to existing training programs, material and curriculum
• Proven track record of success building, implementing, and managing the full learning lifecycle; including needs analysis, training strategy and development and delivery of training programs and tools for field operations and business office employees
• Must possess working knowledge of adult learning and development theory and instructional design methodology (such as ADDIE)
• This is a hands-on job that requires working knowledge of principles of adult learning, needs assessment, training development, training delivery and evaluation of training effectiveness. Outstanding presence and communication skills, ability to inspire trust
• Must have strong collaboration and influence skills. Proven track record of engaging people who are experiencing large scale change. Strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation
• Outstanding presence and communication skills, ability to inspire trust and quickly build credibility
• Must have good analytical, strategic, and reasoning skills as well as the ability to create and communicate complex business models/innovative solutions. Must have the ability to review the writing of others and make appropriate, constructive comments. Must have strong organization skills
• A strong customer service focus and the ability to work well within a team working towards targeted deadlines
• Broad product, technology or industry expertise
• Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Ability to diagnose training needs and provide the appropriate training methods and programs
• Well-developed oral, written, presentation and group facilitation skills
• Good interpersonal and supervisory skills with an ability to lead, coach, and manage others
• Strong planning, organizational, and project management skills
• Additional knowledge/skills may be required by assignment or contract and will be listed separately
• Bachelor's degree in Business or Aviation discipline from accredited institution, required
• Must be able to use a Learning Management System (LMS), e.g. The Army Learning Management System (ALMS), Designer, e-Learning, or equivalent, required
• Three (3) years document experience in development and use of the LMSs, desired
• Must be able to use the Microsoft Office Suite to prepare various reports, charts, and other related documents, required
• Eight years progressively responsible experience in related area
• Previous training supervisory experience preferred
• Additional experience/education may be required by assignment or contract and will be listed separately
• Accountable for aspects of the Foundry Program Office functions performed by contractor staff
• Manages the hands-on, day-to-day accountability of the contractor staff
• Assists the Project Manager in assessing new hires, ensures contractor staff is trained and maintain their job currency
• Bachelor’s degree in business related field or higher; or
• 20 year career in the military (04 or higher level)
• Current PMP Certification; and
• 15 years’ of management experience, including 10 years’ experience in intelligence collection management
• Perform initial screening interviews with and assess qualifications of candidates in relation to open positions
• Oversee and monitor all departmental training programs including, but not limited to alcohol awareness, food safety, job skills checklist, educational assistance, etc
• Develop and distribute the annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
• Identify, communicate, and assess client training programs that meet client needs and drive additional revenue
• Evaluate facilitator performance and the effectiveness of training programs, providing recommendations for improvement
• Function as an active member of the Senior Management team to identify and drive improvements in processes and team skills
• Supervise technical training staff, identify their developmental needs, implement plans for their improvement, and communicate their progress
• Maintain subject matter expertise in area of expertise and serve as a subject matter expert in the development of learning solutions for these areas
• Establish training schedule for direct reports in conjunction with department leadership
• Facilitate assigned learning sessions as needed, which may include live classroom, web-based learning, and recorded training
• Minimum of 7 years’ experience in one or more of the following professions: financial industry, teaching, or data processing
• Previous management and supervisory experience a plus
• Minimal travel required (10% or less)
• Use the ISD-ADDIE model to develop blended learning curricula for RBS programs
• Conduct regular training need analysis exercise to provide appropriate training interventions
• Identify the key goals and objectives of the key stakeholders and design and implement training interventions to help improve operations efficiency
• Keep the stake holders informed of training status for their respective orgs through periodic reports
• Develop training facilitation skills amongst respective operations teams to manage training delivery
• Continuously improve training programs to maximise the training effectiveness
• Deliver Training, design evaluation methods, and analyze the effectiveness
• Manage and maintain - all delivery media and eLearning application software
• Expertise in analyzing, designing, developing, planning, implementing, and assessing training
• Demonstrated experience of developing eLearning course ware, job aids, online tutorials and/or other training materials
• Excellent communication, coordination and organization skills
• Bachelor’s degree or significant college course work, preferably in a communication, education or related field
• Bachelors or Master’s Degree in learning design and development
• Bachelors or Masters in Adult Learning
• Working knowledge of DITA, HTML-XML
• Manages and is accountable for professional employees and/or supervisors
• Impact of work is most often at the local level
• Manages all aspects of training for Operations departments, including design, development and delivery
• Partners with functional leadership to identify training needs and opportunities, and develops solutions/strategies to meet those needs
• Anticipates training impact to operations from regulatory changes, strategic initiatives and changes in business workflow and develops effective solutions
• Develops plan for continuous improvement in support to Operational functions; adapts plans and priorities to address business challenges
• Reviews work performed by others and provides recommendations for improvement
• Manager works within Operations and collaborates with managerial peers to address business needs of department
• Positions in this function are primarily responsible for the effective delivery of training programs across the operation
• Keeps abreast of various training delivery techniques, business processes, products and systems
• May also be involved in the design process. Positions delivering operations specific training, such as Claims, Customer Service, Billing and Enrollment, are some areas in the Training Delivery-Operational function
• Positions in this function are responsible for management of one or all of the Training functions of Design and Delivery - Operational
• Intermediate proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• 5+ years of experience scoping projects for developing, designing and delivering of training modules
• 2+ years of management experience
• Proven ability to quickly assess needs, develop solutions and drive to implementation of solutions within specific timeframes
• Healthcare or Insurance industry experience
• Three to five years of experience developing, delivering and facilitating training in a corporate environment
• Three to five years of experience Financial Crimes Compliance/ Anti-Money Laundering
• CAMS certification
• Strong verbal, written communications skills
• Experience of supporting the learning and development cycle from concept, through delivery, to evaluation
• Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
• Daily operations of training team to include training material, schedule, and quality trainers
• Ensure contract quality and timeliness standards are met
• Collaborate with leadership on current and future training needs
• Conducts surveys and observational audits regarding trainer effectiveness
• Collaborate with FSO on annual security training
• Create and maintain accurate training manuals and submit for appropriate approvals
• Prepare management reports on performance and trends in training
• Review quality of work being completed by employees
• Resolves administrative, personnel, and operating challenges associated with management of these processing functions to assure timely issuance of passports
• Makes recommendations for staff advancement or termination
• Required to actively participate with teams for continuous training improvements
• Ensure all subordinate associates are informed of changes in law, regulation, policy and procedures affecting their work and such changes are understood and implemented
• Interprets policies, procedures, and goals of the organization for assigned staff
• Responsive to employees issues and helps to build team morale and cohesiveness
• Makes recommendations regarding staffing on all contract personnel
• Effectively communicates with all operation managers and takes initiative in addressing procedure revisions, personnel issues, and workflow problems
• Compiles and develops management reports on performance and trends in production
• Bachelor degree from an accredited university or college in a related field such as Business Administration or Liberal Arts. (Preferred – Work Experience in lieu of accepted)
• Basic personal computer skills
• Minimum of two years of progressive supervisory experience in an office environment
• Demonstrated ability to prioritize and organize simultaneous workflow duties
• Minimum of one year of experience in training. (Preferred)
• Minimum of 2 years of experience in Government management (preferred)
• Document examination experience
• Training and Staff Development
• Set department objectives and overall design guidelines for a team of instructional designers and contractors tasked with analyzing and testing course content and translating content assets into multiple formats
• Serve as one of the primary instructors / lead trainers including collaborating with regional based trainers where appropriate to solicit and deploy best practices
• Report on performance to stakeholders
• Lead effort to improve, modify, and/​or streamline processes as a means to address inefficiencies, control weaknesses, and keep in step with an ever-changing operational environment; ensure that processes and practices support McKesson’s quality goals
• Lead and support organizational change prompted by the introduction of new technologies and processes
• Act as the ID Lead to oversee the growth and development of the instructional design team; support them in building their skill set, staying abreast of developments in the online learning industry, and growing as leaders and experts
• Introduce industry best practices into team operations as appropriate
• Represent the instructional design team to stakeholder groups throughout McKesson
• Establish and maintain strong partnerships with key subject matter expert groups to ensure alignment across business functions
• Manages the activities involved in the design, preparation, delivery, and needs
• Proven experience collaborating successfully with leaders in other disciplines and organizations
• Familiarity with online learning platforms and related technologies (e.​g.​, HTML, Captivate, Flash,learning content management systems)
• Proven ability to lead effectively in a dynamic environment
• Excellent writing, critical thinking, problem solving, interpersonal and communication skills
• Microsoft Office skills required
• Degree, preferably in instructional design, instructional technology, or a related field
• Knowledge of innovative technologies and tools
• Minimum 5 years of professional experience in training, HR, business etc
• Bachelors degree in Education or other relevant field
• Excellent English and local language skills
• Experience in conducting training to elevator professionals or technicians would be an advantage
• Develop and implement training curricula for the BioOncology Account Management team
• Develop and implement appropriate Managed Markets training for the BioOncology business unit, according to the needs of each individual franchise
• Collaborate within CT&D to ensure consistency and avoid redundancy of training
• Collaborate across the organization with key stakeholders, including the Cross BioOncology Franchise, Brand Marketing teams, Sales Management, Medical Communications, Clinical, Legal, Regulatory, and others to ensure quality, compliant training is being implemented
• Establish goals and learning objectives to design appropriate and effective curriculum by leveraging instructional design and adult learning principles
• Prepare and/or oversee the preparation of training products and programs such as classes, workshops, learning modules, poster books, and other job aids and materials for distribution to CT&D customers and program participants
• Facilitate workshops and training classes
• Designs and implements metrics to measure training programs and products impact, effectiveness and utility
• Perform role in such a way as to ensure on-time, on-target, and on-budget delivery
• Comply with all laws, regulations, and policies that govern the conduct of Genentech activities
• Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
• Supports Director of Training with the coordination and delivery of training programs
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching and guidance and support
• Provide support and development of Departmental Trainers as required
• Update training information in employee HR System, maintain accurate records of activities and participant information
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
• Champion all Colleague Committee related initiatives including monthly recognition and Committee Meetings
• Working knowledge of Excel, MS Word, PowerPoint & Publisher Minimum 3 – 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership role
• Human Resources experience a definite asset
• Interaction Management facilitator an asset
• Provide leadership, management and guidance for personnel engaged in the development and delivery of instructor-led and eLearning based training programs and/or technical documentation and materials
• Establish, implement, review and maintain training center policies and procedures required to manage, support and monitor training operations and support services
• Manage the training center budget and ensure the appropriate tracking and accounting for expenditures as well as maintaining training center resources
• Responsible for the coordination and completion of training projects; oversee training projects; set deadlines, assign responsibilities, guide and monitor training projects through completion
• Manage and conduct training needs analysis activities, collect and analyze performance and product related data, develop and administer surveys, conduct interviews and site visits to determine training needs as well as collect customer feedback on training services and operations
• Evaluate and/or develop standards for content, organization, style, consistency, format, emphasis and treatment of instructional materials
• Determine training objectives; write and/or review training and eLearning program outlines, text, tests, and/or practical based exercises as required
• Design, plan, and implement instructor-led programs for technical and professional skills training; research new training techniques; recommend and/or implement modifications or enhancements to training programs, operations, support and/or policy based on analyses
• Develop and implement the methods to track, monitor and measure training effectiveness, instructor competencies and return-on-investment
• Create training schedules to meet the needs of the service network and/or supported customers as required
• Prepare and/or deliver presentations and reports covering training projects, activities and accomplishments as required
• Bachelor's degree and at least 7 years of experience inthe field of training and/or Technical Training
• Knowledge of learning theory, principles, practices and techniques as well as the administration, programs, policies and procedures as they apply to the training environment
• Well versed in instructional design, development, delivery and assessment of instructor-led training
• Proficient in the use of Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Visio)
• Ability to work effectively with all organizational levels within LGEAI and the supported organizations
• Provide input into and manage training tools and processes
• Communicate with users to identify training needs
• Create training schedules based on user demand. Includes coordinating facilities (local and at other IC locations) and materials, scheduling instructors, passing clearances, coordinating necessary PKIs and other accesses, confirming attendance, etc
• Ensure that all training materials, facilities, and evaluation materials are available
• Ensure that hardware and software systems are available prior to the start of a class
• Maintain training metrics
• Address issues promptly as they arise to ensure users receive the training expected and courses are delivered professionally and on schedule
• Engage in customer social media, and intra-team coordination
• Experience coordinating training schedules with the customer
• Proficient with MS Office (Work, PowerPoint, Excel). Wiki/Confluence experience preferred
• Experience managing training programs to include creating schedules, scheduling instructors, coordinating facilities (PKI, VRs, accesses, etc.), tracking attendance, collecting feedback & metrics
• Pro-actively identify actions and provide accurate, professional responses to the customer
• Ability to grasp technical concepts
• Comfortable working in a fast-paced, dynamic environment
• Willing to travel to IC partner agencies
• Improved Economic Profitability
• Achievement of Value Expansion and Acquisition goals
• Course completed as per training calendar and curriculum
• Timeliness and completion of employee scorecard & KPIs
• Quicker transition in role for new hires
• Frontline team’s ability to deliver customer satisfaction
• Ability to work with people of diverse backgrounds and functions
• Previous training competencies
• Minimum of 3-5 years track record in the diagnostic industry with an emphasis on commercial functions and technical background in the diagnostics and / or medical device business
• Proven ability to coordinate and deliver relevant training programs, including familiarity with training concepts and Learning Management Systems (LMS)
• Excellent knowledge of industry, products, solutions, training tools
• Strong track record of facilitating and presenting to small and medium sized groups, not only as a speaker but also as main facilitator
• Excellent communication, interpersonal and influencing skills
• Change management experience highly desirable
• Fluent in English and a local language, knowledge of additional languages will be an advantage
• Mastery level experience managing strategic key accounts
• Experience working with senior level stakeholders
• Ability to influence team member activities (without direct reporting relationship)
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Manage, assign and coordinate L&D team activities to ensure learning interventions and goals are driven to completion
• Develop and implement Learning & Development strategy, goals, standards, and work processes to meet organizational needs
• Confer with management and leadership throughout Stewart to understand the impact of changes in policies, procedures, regulations and technology. Perform and participate in organizational needs analysis. Anticipate learning needs throughout the organization
• Monitor, evaluate and report on the effectiveness and productivity of the Learning & Development function. Develop and implement plans for improvement
• Perform intake on requests for learning interventions. Work with other HR resources to satisfy non-learning requests
• Consult with L&D team to solve issues and problems with projects for learning interventions or goals
• Manage performance of L&D team. Evaluate performance and provide coaching, feedback, communication. Work to plan career advancement and development opportunities to increase individual and team competencies
• Provide work direction, learning industry expertise, and solutions to resolve problems to ensure timely completion of work
• Develop L&D budget, and manage and control costs associated with team activities
• Promote team work and collaboration
• Ensure that industry best practices are implemented in the L&D function. Analyze outcomes of research in training, organizational development and psychology, and apply to L&D function
• Establish and manage vendor relationships and contracts
• As required, perform all job roles of Sr. Training Specialist, Training Specialist and Training Coordinator
• Understand competencies required to keep BI customers facing teams highly competitive in current and future scenario
• In cooperation with customer facing role Leaders and Therapeutic Areas (TAs) Teams analyse needs and define annual training plans
• Good market understanding
• Strong listening and communication
• Ability to inspire people and lead them through changes
• Excellent organizational skills and ability to oversee and drive multiple projects of varied complexity simultaneously
• Accountability, agility and high Intrepreneurship spirit, results oriented, self-starter and strong initiative
• Product management and/or customer facing experience would be preferred
• Multichannel marketing and customer journey knowledge would be appreciated
• Minimum of 5 years previous experience in developing, designing and implementing training products and programs in an adult learning environment
• Prior experience implementing and maintaining technology-based training/distance learning programs for a geographically dispersed workforce preferred
• Prior experience with e-Learning tools and learning management systems preferred
• Excellent organizational, planning, communication, presentation and writing skills; comfortable communicating with all levels of the organization, and demonstrate the ability to clearly present information to both large and small groups of people
• Must have a demonstrated ability to manage a diverse portfolio of projects, quickly mediate between competing priorities, prioritize work and practice effective time management with the ability to organize and work effectively with management
• Proven track record forming partnerships and influencing effectively across all areas of the organization ; effectively manage conflict, coach and counsel for development, and to win the trust of others at all levels
• Demonstrates a positive / professional demeanor in accordance with the company’s mission, values, and his/her level of responsibility
• Self-motivated with the ability to coach, counsel, encourage and motivate people in order to produce tangible outputs from concept and ideas as well as stated goals / objectives
• Leads by accomplishment, example, courage and conviction with a unique ability to influence and facilitate collaboration among various functional areas toward common goals
• Competent in basic Microsoft Office applications, including Microsoft Word, Excel, PowerPoint, etc
• Capability to learn internal applications as needed
• Development of the evolving the product and service training strategy for ready to wear and accessories to engage retail store managers and associates
• Use in depth knowledge of ready to wear and accessories to innovate product knowledge and service skills creating targeted training using a needs analysis
• In parnership with retail delivery team, product teams and marketing develop roll out calendar and ensure on-going implementation training globally
• Engage regional training and management teams to ensure client facing strategies are implemented to the highest standard
• Develop regional train the trainers and provide coaching to global trainers where necessary
• Support the senior manager in developing strong digital learning portfolio, allowing associates to connect directly to the brand, key product and service focuses
• Support the senior manager in developing training for events and experiences, in collaboration with the events, client development and regional teams
• Work in partnership with the broader training team to ensure brand consistency and tone
• Motivate and engage members of the team through effective communication and feedback, performance management, formal review processes, coaching and development to maximise departmental effectiveness
• International travel may be required
• Manage and coach the junior developer to achieve high performance
• Communication: Listens well; expresses ideas fluently and logically; is open to input and can be depended upon for truthfulness. Seeks feedback and input from others
• Teamwork & Collaboration: Establishes strong collaborative relationships across training team and cross-functional partners. Offers and receives feedback on projects that contribute to team effectiveness
• Technical & Business Expertise: Understands our organization and customers. Able to apply expertise to make thoughtful recommendations and improve results. Builds strong relationships with stakeholders and leverages insights to guide critical business decisions
• Inspiring and influencing - Fosters an exchange of ideas and support; persuades and influences without authority
• To be considered at the Senior level: Strategic Agility: Links responsibilities with the mission of the organization; focuses on activities that add the most value. Regularly evaluates and updates plan based on changing environment and business needs
• 5 years of Manufacturing Experience or equivalent experience
• 3 years of Instructional Design and facilitation experience
• Strong facilitation and communication skills
• Demonstrated ability to coach and mentor
• Partner strategically across gRED ECD Operations to identify employee training needs and work in collaboration with cross-functional teams to develop and implement training to achieve required specialty skills and knowledge in all assigned areas
• Build and develop strong sustainable relationships with all internal and external stakeholders, working collaboratively with them to achieve common goals; identify, and arrange for learning and knowledge sharing opportunities across training groups
• Design and develop training solutions, using solid instructional design methodology, including adult learning theory, interactive activities, and competency-based evaluations to ensure training solutions are effective, and aligned with quality and regulatory requirements
• Develop and monitor the training curriculum/curricula on an ongoing basis to meet the relevant needs of the organization
• Produce, amend and or revised training materials for in-house courses as necessary
• Facilitate the execution of all training plans and apply project management principles, processes, and tools to ensure on time delivery of training projects
• Oversee vendor identification, assessment and management for appropriate use of resources to design and/or deliver training programs
• Acts as a support contact fielding questions and issues from staff related to training
• Not inclusive of all responsibilities, based on the business need, nature and level of the work, additional responsibilities may be assigned based on individual skills and experiences
• Reporting to Head of Agency Training, the successful incumbent is responsible for providing effective sales training and coaching programs for sales management personnel at different career stage
• Identify, develop and deliver training and coaching programs related to sales using a variety of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Constantly analyze training needs of IS to develop new training programs or modify and improve existing programs for better result
• Conduct industry surveys to identify latest promotional activities
• Develop and organize training manuals, multimedia visual aids, and other educational materials as required
• Perform other tasks as required
• Bachelor Degree holder in Education, Human Resources, Business Administration or related field is preferred
• Experiences in front-line sales, sales training or people development role for at least 2-3 years
• Practical knowledge of sales process a must
• Knowledge of life insurance products will be an advantage but not a must
• Energetic with initiatives and self-motivated
• Ability to work with people - project management skills are essential
• Good interpersonal, analytical and communication skills both in Khmer and English
• Manage day-to-day technical and operational problems to resolution
• Maintain and communicate standards, processes and templates for instructional design work and project plan tasks
• Participate in technology development project conversations to understand the complexity of the technology being developed. Apply this information to identify the best means instructional design and training delivery model(s) (in person, online, etc.)
• Analyze raw data and present information to be used to identify action plans which will inherently result in increased value to both the Client and Jones Lang LaSalle
• Work with the Senior Business Analyst to collect and interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions to drive the business
• Work with the Senior Business Analyst to coordinate portfolio wide training budget and reforecasting, developing variance explanations and accurate annual training forecasting by site
• Provide support to the Performance Manager with monthly SLA/KPI scoring data
• Consolidate, compile and post the JLL Monthly, Quarterly, and Annual Performance Reports
• Manage Training Assignments in LMS and ElementK and assign annual Safety Courses in ElementK. Partner with Client to schedule Hot Work, SPCC, etc., new hire training, job responsibility changes, GMP, daily report, overdue & expired notices and reconciliation with contractor blended list
• Coordinate safety, professional development and technical training programs, engaging with external service providers, tracking progress and reporting back to management all programmatic accomplishments
• Other duties as they apply
• 8 years of technical instructional design experience
• 3 years of training lead/management experience
• Successful communication experience, including presentation and negotiation skills
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Organizational skills with the ability to identify and manage priorities
• Ability to multi-task and work both in a team and independently
• Accountable for partnering with the Director of Sales Training to develop strategic training curriculum to support the sales organization
• Overseeing the execution of a training needs analysis to identify new skills and behaviors required in the Pulmonology sales organization by partnering with internal commercial sales leadership and Director of Training
• Coordinate training to meet compliance, legal, and medical requirements for sales Specialists at Mallinckrodt
• Sharing training delivery preference and advising the Director of Sales Training on the most effective delivery methods utilizing adult learning
• Partnering with Operations and IT to maximize effectiveness with current technology platforms for sales Specialists with onboarding and continuous development
• Coordinating and building training materials internally or with preferred vendor partners in accordance with company strategy and processes
• Ability to effectively manage projects and meet deadlines
• Autoimmune & Rare Disease experience preferred (sales, marketing, or training)
• Ability to prioritize and organize projects and activities
• Excellent written and verbal communication skills, including presentation/facilitation skills
• Lead your team to manage training operations for premium support at each site (9 sites currently). Specifically, to plan, schedule and coordinate training to meet local schedules and needs while maintaining high quality standards and global consistency for the delivery of core curriculum and programs
• Develop strategies and processes in collaboration with the premium support curriculum development team to ensure effective delivery of global, regional and site training programs
• Manage implementation of Train-the-Trainer (T3) programs and sessions to ensure high quality adjunct trainers and mentors
• Manage the tools, processes and people to coordinate the logistical details and run our key training programs including: new hire training, dedicated on-the-job mentoring, profile specific training, continuing education sessions, launch training sessions, Subject Matter Expert (SME) Accreditation processes and boards, and third party training options (e.g., Safari Books Online, CBTNuggets, others)
• Contribute to reporting on training activities and analyze data at each site in order to drive results and learning effectiveness
• Create and manage the communication strategy for promoting and highlighting key training processes and activities locally at each site (e.g., site newsletters, blog posts, floor meetings, leadership meetings, etc.)
• Develop and support the training and professional growth of your own team members
• Record and surface training sessions and activities to enable and scale learning globally
• Lead your team to conduct needs analysis and focus groups, provide input and assist the curriculum development team with content development projects
• Multiple years of leadership experience managing training teams to implement and deliver training programs for geographically dispersed international technical support organizations
• Ability to use multiple learning methods and to match the appropriate methods with the subject matter
• 6+ years of experience with Learning Management Systems (LMS) and reporting and measuring training results and learning effectiveness
• Technical aptitude to be able to quickly learn new technologies and implement blended learning solutions
• Experience integrating the use of knowledge bases and online reference for learning and performance support
• Excellent communication skills and the ability to work effectively with AWS Support leaders and team members in a global environment
• Excellent organizational skills and program and project management skills
• 7 or more years of experience leading global or international training teams (or similar experience) to implement world class training and learning programs
• An undergraduate degree in either a management, technical, communication, education or related field; Master’s degree highly preferred
• Experience implementing and supporting training for IT/technical teams and technical support or related positions
• Experience managing an Adjunct Training program and approach (technical subject matter experts delivering training part time as an adjunct role in addition to their primary technical role)
• Work collaboratively with Marketing stakeholders to assess learning & development needs of the group, develop curricula accordingly to align with immediate, medium, and longer-term business needs and strategic goals
• Continually assess needs for key learning & development content/topics/subject matter; providing detailed partner/stakeholder input that helps shape the direction, specific offerings, as well as content and facilitation methods/structure for ultimate design & facilitation
• Actively promotes existing and developing program offerings while seeking stakeholder advocacy
• Continuously assesses and evaluates impact and overall effectiveness of program. Does so by consistently reviewing learning program participant evaluations, as well as soliciting additional or other feedback, extracting key themes, patterns and opportunities and channeling such to the appropriate internal partners or stakeholders
• Coordinates stakeholder involvement in training activities
• Promotes Marketing Capabilities across the Marketing organization in various ways including the ME knowledge management system, ME gSite, Marketing Competencies and ME Awards
• Complies with all laws, regulations and policies that govern the conduct of Genentech activities
• Technical and business expertise - Applies training or marketing knowledge and trends; builds strong relationships; contributes to expertise within and beyond assigned area
• Communication - Listens well; expresses ideas, both written and verbal, fluently and logically
• Teamwork and collaboration - Creates and atmosphere of openness and offers support and encouragement
• Achieving results - Is goal directed and persistent; is accountable for meeting commitments’ recognizes the contributions of peers
• Creates and develop the NA training strategy on a yearly/3-year basis according to sales team initiatives and goals
• Collaborates with the Global Product Training, Optical Sales Field Teams, Field Marketing and Third Channel team in order to drive strategy and execution
• Defines the training calendar by key initiatives, target and format and oversee the training budget by planning yearly activity and measuring results
• Implements training guidelines in terms of training tools, training organization, eLearning and communicates priorities and plans to Global Product Training team
• Communicates training strategy to the NA marketing and sales team and work closely to define training distribution
• Ensures the day-to-day management of the training plans as a business booster to support the sales team and answer to the needs of the distribution model across category (optics and lenses) and channel specific strategic initiatives
• Implements a tracking system/tool to measure goals of total trainings on a monthly basis
• Adapts all the training tools for market relevance and cascade appropriate training materials through train-the-trainer modules to sales representatives, ISS field team, field Marketing and Third Channel
• Ensures the highest level of service to customers and develop custom training programs for key retailers across each channel of distribution
• Develops and executes well-conceived rollout plans and budget structure for each new aspect of O Matter
• Develops strong partnerships with cross-functional teams including global product training, training teams in each subsidiary including LUX Wholesale North America, and internal R&D teams
• 5+ years of experience in Learning & Education, Communications or other related field
• Proficient in training platforms, modules, tracking, etc. (digitally savvy)
• Position requires travel domestically and internally (approximately 50%)
• Excellent project management, time management and presentation skills
• Ability to develop relationships with internal stakeholders of the business and suppliers
• Budget management experience
• Work with key stakeholders to identify learning needs and develop and/or implement training programs or plans
• Design and develop learning solutions to effectively and efficiently address the identified performance and compliance requirements of pharmacovigilance and patient safety quality system
• Provide leadership in the development of agenda and learning/presentation materials for educational meetings
• Manage learning and training development projects and accountable for project scope and completion within budget and deadline
• Responsible for metrics and evaluation of learning solutions to demonstrate and improve effectiveness
• Manage the deployment of training programs globally
• Define and maintain training requirements via Learning Management System for pharmacovigilance and patient safety personnel
• Effectively apply sound instructional design principles and technologies in developing learning solutions
• Bachelor’s degree in a health science field is preferred
• Master’s degree or certification in Instructional Design or Learning and Development is preferred (e.g. CPLP from ATD and CPT from ISPI, etc.)
• 3 - 5 years of training experience including 2 - 3 years in regulated industry
• High aptitude of teamwork and cross-functional collaboration in a multi-cultural environment
• Demonstrated ability in instructional design and leading/managing training/learning projects
• Demonstrated capability in effectively using learning technologies (e.g. e-learning authoring tools, video, and simulations, etc.) to design and develop learning solutions
• Basic to intermediate design skills in visual design of learning and communication materials
• Experience in Medical Sales or Marketing along with training facilitation experience OR solid experience as a sales trainer
• Experience in the Healthcare industry is highly regarded but not essential
• Experience as a facilitator in adult learning principles is favourable
• Experience working in a dynamic, team oriented environment
• Determine strategy and provide leadership direction for the L&D function
• Evaluates and improves divisional training programs, onboarding, and development programs to meet changing needs of the business
• Aligns L&D team and talent to division initiatives and goals
• Facilitates L&D associate development, feedback and coaching
• Provides change leadership for the division
• Oversees and may provide ongoing development of division leadership already in position– e.g. Lominger 360, Hi-Potential development tools and coaching
• Oversees new employee on-boarding and on-going curriculum design, development and delivery for Field Sales and Sales manager/leaders and employees
• Manages division/global requests for L&D resources
• Develops and manages the L&D budget plan and spend
• Determine and implement a Learning Management System management / migration plan
• Stays current on industry trends and solutions through continuous learning
• Analysing training needs of the hotel in general and in individual departments, developing strategies and including them in the Training Business Plan
• Prepare, tailor and facilitate all levels of training programs from new employee orientation, customer service training, technical on the job skills based training, supervisory skills training, management development training and health and safety training
• Maintain hotel training records, statistics and training and development budgets and include in a monthly training report
• Analysing company statistics from Guest and Employee surveys, business financial results etc to measure success of training
• Prepare and monitor training programs for external management trainees, work experience students and school trainees etc
• Monitor departmental responsibilities are being met with regard to their training standard operating procedures and best practice
• Provide input to department managers prior to bi-annual performance and development reviews of their teams
• Demonstrates an awareness of health & safety policies and procedures and includes where relevant in training courses
• A minimum of two years experience delivering training programs to entry level and or supervisory level
• Preferred candidate would have minimum of one years experience delivering training programmes to a management level also
• In-house or external certification in workplace training and assessment or teaching
• High level of personal confidence with public speaking
• Prior experience in hotel operations would be an advantage
• Intermediate level of skill with Microsoft Word, Excel and Powerpoint
• Ability to analyse metrics/statistics, prepare action plans and communicate in written reports
• May interact with outside contacts
• Carrying or lifting items weighing up to 25 pounds
• Frequently standing and walking
• Handling objects, flips charts, computer/keyboard, AV equipment, etc
• Deliver brand training courses and orientation to colleagues
• Monitor On-the-Job training and its relevancy
• Analyse the training needs analysis and develop the training calendar
• Conduct WSQ courses to enhance the skills of our colleagues
• Roll out / conduct Sales force training programs with high level of professionalism as per the Annual Training Plan
• Drive / monitor / assess embedding of the Sales force training programs and take corrective actions on the close collaboration with cross-functional team(Marketing, Medical, Sales, ComOps, etc)
• Analyze Training Needs and Develop Annual Training Plan
• Analyze product knowledge and selling skills results, Coaching Reports, Brand strategy to understand current Sales force capability and identify the training needs
• Consult with cross functional team to validate the training needs
• Develop Sales force Annual Training Plan align to local training needs and regional training plans
• Maintain and communicate training calendar across cross-functional team (Sales, Marketing, Medical,
• --------------------
• Support and advise Managers on proper policies and procedures
• Assist in the organisation of Team Member social events
• CIPD qualified or working towards qualification, or equivalent
• Good knowledge of employment law and employee relations
• IT proficiency
• Develop a training strategy and implementation plan, for product, HCP and business channels
• Train and support the sales organization to best performance in the market accordingly to the portfolio and business strategies
• Work in close cooperation with different business areas in order to capture and use all legacy knowledge within the team and to use them as multipliers and trainers
• Develop sales team skills to promote new products and concepts to HCPs, to create new opportunities, to identify competitor activities and to develop training to counter argue
• Develop and Introduce training techniques to the sales team to launch new product concepts and solutions to the market
• Establish and continuously update a training plan summarising the training need for FMS organisation. Populate the training plan with trainers, including yourself, in an as cost efficient way as possible, e.g. secure technical and operational trainings can be done in-house when possible
• Develop training material for technical training for vehicle maintenance (BTGF, BTUH, etc.), on all vehicle types. Develop training material for trainings needed for operations to fulfil quality requirements, for instance trainings in special processes. Develop training material for electrical safety and working in track (Vistas i spår) and similar
• Lead a Trainers network that is built of several expert Service Technicians and Fleet engineers within the organisation, from several depots. Secure experiences are shared and used for common improvements within the team
• Review the training management system and continuously improving it. Review training requirements need and secure requirements are on suitable level. Secure the training system fulfils the legal requirements
• Issue training certificates and archive the complete training status for all FMS staff
• Technical university degree or other relevant experience
• 5-7 years of relevant experience
• Excellent coordinating skills
• Formal pedagogical training
• Experience of railway/transportation environment and service/maintenance
• High knowledge of Windows Office Pack
• Fluency in Swedish and English
• Create and deliver e-learning packages to customers externally
• Ensure satisfaction with impact of customer training activities
• Identify training needs and develop training programs for marketing, sales and service associates
• Manage partnerships with internal content providers
• Ensure impact of internal training activities by monitoring progress through questionnaires and discussions with managers
• Provide input for development of IT platforms for delivering and executing customer training
• Commerce Management: facilitates campus ID card issuance, cashless payment processing, account management and reporting on-campus, off-campus, and online
• Security Management: monitors all campus activity using integrated door access control, video surveillance and mass notification capabilities
• Plan and manage course development projects so that deliverables are provided on time for varied training audiences (new users, existing users, specialized customer groups, etc)
• Quickly become proficient with Skilljar’s LMS platform and manage ongoing system updates
• Quickly develop a level of product knowledge to serve as a subject matter expert for clients and internal teams
• Build relationships and partner with subject matter experts to collaborate on content creation
• Develop instructional materials for both the instructor and student, including exercises, case scenarios and assessments, using appropriate learning methods and revising materials based on the end-user
• Delivers classroom training (live and online)
• Coach and assist customers as a subject matter expert to ensure satisfaction with CASHNet products
• Strategize with other client facing teams to help overcome challenges
• Manage and expand upon the training data stored within the CRM system and explore integration options between the various software systems used by the team
• Examine audience participation and assessments to assist clients with participation tracking and to determine how to make the program more effective
• 3-5 years training experience
• Clear, concise written communication skills
• Customer service mentality
• Strong interpersonal skills and relationship building a must
• Strong computer systems and technical skills; the ability to learn new technical skills/software quickly
• Ability to interpret technical specifications and requirements and successfully present the information to a non-technical audience
• Demonstrate the flexibility to adapt and adjust to sudden changes in business needs, resources and participant needs
• Able to work autonomously
• Exceptional organization skills and ability to juggle multiple initiatives effectively
• Ability to make good business decisions, manage priorities and work well with customers and internal teams
• Experience with payments and credit card processing systems
• Experience with Techsmith’s Camtasia video production software
• Experience with the Skilljar LMS platform
• Ability and willingness to work flexible shifts
• Effectively prioritize
• Possess professional etiquette
• Facilitate training sessions to increase employees’ knowledge and competence, using visual aids such as videos, Power Point, graphs, charts, presentations, etc
• Assist in the design and development of the course of study according to curriculum guidelines and job site requirements
• Follow guidelines and assist in administering apprentice programs
• Tailor courses by developing modifications to meet participant needs and training goals
• Observe and evaluate employees’ work to determine progress, provide feedback, and make suggestions for improvement
• Administer written, oral, or performance tests in order to measure progress, and to verify the competency of USG employees
• Prepare reports and maintain records such as student grades, attendance rosters and training activity details
• Maintain a safe, secure, and healthy educational environment by establishing, following, and enforcing standards and procedures; complying with legal/company regulations and safety standards
• Support Operations and Safety teams in their efforts around safety, quality and productivity
• Travel required to facilitate classes and visit students at various jobsites/offices (truck provided)
• Manage groups of students safely and efficiently
• A journeyman level of experience and skill in the trade or the craft in which they are instructing OR a minimum of three years experience as a certified teacher in a vocational/technical construction or power line related training program
• Must be competent to perform all tasks and duties of a journeyman in the field of their instruction
• More than 1 to 2 years of SOLID TRAINING EXPERIENCE is required for this position. 1 year of which should be as a Process/Product trainer in a call center/BPO industry
• Applicants must be willing to work in Makati / Mandaluyong / QC
• Applicants should be Filipino citizens or hold relevant residence status
• Preferably 1-4 yrs experienced employees specializing in Training & Development
• Full-Time positions available
• 1 year experience as a Training Supervisor or People Manager
• At least 2 years Call Center/BPO experience
• Preferably Handled New Hire Training/Floor Support Training and Quality
• Bachelor's degree or 2+ years full-time Amazon experience
• 4+ years Leadership and Project Management experience
• 3+ years people management experience
• Proficient in developing spreadsheets (Excel preferred), word processing and e-mail
• Experience computing statistics and the ability to carefully analyze large, complex data sets
• 3+ years in training/education in Adult Learning concepts and techniques
• Problem solving skills evidenced by demonstrated results in past positions
• Proven analytical/technical aptitude
• Ability to work under tight deadlines and manage multiple/detail-oriented tasks
• Change agent with the ability to influence at all levels of the organization
• Ability to work effectively in a culturally diverse work group
• Ability to work with cross functional teams within site and across network
• Uncover needs or requirements of the different levels of the team's customers such as Guests, Hotels and Business Partners to maximize opportunities in service and sales delivery
• Continuously monitor and evaluate the team's sales and operational processes and solutions implemented to maximize delivery of key performance objectives, particularly in the areas of financial returns and guest experience
• Ensure Group Centre Leadership, Worldwide Sales and Operations staff understands defined processes and needs; also, measure and track their results
• Act as training liaison for business partners, ensure Business training goals and objectives are being met
• Monitor compliance to workflow and Quality standards to ensure successful implementation of process improvements
• Deliver sales and product training and ensure each trainee has achieved the established standards for completion as defined by IHG Training, Development and Learning and is executed or prepared for successful transition to Operations for execution
• Deliver training and communication in the areas of revenue enhancement, customer service, applicable systems, policy and procedure; highlighting key initiatives such as Our Winning Ways, BrandHearted and The IHG Way of Sales
• Provide supervisory support to participants in new hire training
• Facilitate in-house user acceptance testing for applicable systems and participate as needed in quality control activities which may include focus group facilitation
• Apply analytical techniques to one or more disciplines. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff
• Facilitate communication with functional support groups like Resource Strategy, Recruitment, Global IT, TDL and consultant resources to ensure appropriate resources are available and in place
• 10+ years of relevant work experience in Sales Training, customer service development and curriculum development
• Experience in continuous quality improvement methodologies and processes is an advantage
• Understanding of the principles of Quality Management and Process Improvement
• Experience in preparing, presenting, and communicating data to management teams
• Demonstrated proficiency in gaining desired behaviors through effective training methodologies
• Demonstrated knowledge of customer service and sales skills
• Demonstrated knowledge of current call center workflow systems as they relate to call center processes
• Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of user
• Ability to effectively, clearly and convincingly communicate at all levels in the company and with customers - both verbally and in writing, including Presentations to stakeholders of the business
• Ability to think creatively & innovatively within area of accountability
• Efficient in MS Outlook, MS PowerPoint, MS Word, MS Excel, Internet
• Training delivery: organise and deliver quarterly train the trainer workshops to cascade new materials to the regional retail academy and field training teams, working with external partners where necessary
• People development: train, coach and develop retail academy and region trainers as required
• Manage feedback and effectiveness: cascade academy programme progress highlights to corporate teams, including the senior leadership team / coos etc
• Minimum Ten (10) years of progressive experience of working in highly regulated pharmaceutical industry with three (3) years of supervisory experience providing strategic vision, operational leadership, accountability, support, and development to professional staff members
• Highly proficient in oral, written and presentation communication
• Experience in cGMP manufacturing and a demonstrated high level of technical competency a must
• Continuous improvement operations experience and EHS and process safety knowledge highly desirable
• Master Trainer Certified and/or Certified Professional in Learning and Performance and/or Certified Training and Development Professional
• Leadership in technical organizations
• Experience or expertise in psychometrics
• Direct experience in human factors
• Role will be required to work with various OEMs to facilitate training on their equipment
• Works directly with field service managers and key business partners to identify training needs and identify gaps in learning
• Overnight travel will be required and is expected at 50% of the time across assigned region as needed
• Effectively manage Training & Development program for service, repair and remanufacturing while supporting continuous improvement by successfully executing
• Needs Assessment and Gap Analysis
• Solution Design, Development and Delivery
• Course / Program and Process Installation
• Process Compliance and System Monitoring
• Provide hands-on training and insure certification of field service and remanufacturing personnel in various refrigeration repair processes within governmental requirements
• Provide hands-on training in electrical diagnostic
• Provide hands-on training in fountain service equipment installation and repair
• Create custom solutions using the latest training tools/methods to ensure Company goals and objectives are met
• Valid driver’s license and good driving record required
• High degree of technical diagnostic/troubleshooting skill with 5 years minimum direct experience in mechanical systems installation, repair and/or diagnostics
• Oversees e-learning, classroom and virtual classroom development, deployment and management
• Performs staff selection, supervision, coaching, and development
• Performs training needs analysis for individual projects/programs
• Reviews training course evaluations to judge training effectiveness
• Collaborates/negotiates/evaluates vendors and consultants as required for third party e-learning offerings
• Leads resource planning and allocation for concurrent projects
• Years Experience
• Essential special training requirements
• Team/Management
• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
• Oversee new hire, continuing education, program specific training, and other training as needed by the business
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Prior experience in customer service or call center environment preferred
• Demonstrated ability to mentor, coach and provide direction to a team of employees
• Ability to work a flexible schedule
• Travel required
• Help shape the ongoing strategy and mission of the DCGS training program
• Perform detailed needs and task analyses, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the learning needs
• Engage SMEs to set learning and performance objectives on key operations topics
• Design and develop interactive performance-based training program, modules, and materials in multiple modalities including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, device learning labs, job aides, facilitator guides, and auxiliary practice, review, and resource materials
• Work with the learning management system to upload training materials and track participation
• Develop valid training evaluation tools that evaluate business impact
• 3-5 years of experience performing instructional design and developing online training
• Passion to thrive in a fast-paced, ever-changing environment
• Comfortable talking in front of a group as well as one-on-one with an individual
• Bachelor degree in Education, Organizational Development, Business, Science, or related field, and three years training experience, or an equivalent combination of education and experience
• Previous experience working with data or networking center, manufacturing, production, engineering/facilities or service operations training highly desirable in
• Previous experience delivering training for people working in dangerous environments highly desirable
• Strong analytical and quantitative skills
• Ability to use hard data and metrics to back up assumptions and evaluate outcomes
• Master's degree or graduate certificate in Education, Organizational Development, Business, or related field
• Responsible for fostering a growth mindset and supporting the career growth and development of all T&D team members
• Leads the vision and strategy for the customer training experience
• Utilizes data from key performance indicators to inform the objectives of all training programs
• Establishes the business model and short- and long-term objectives for training
• Oversees the formal certification and accreditation of eligible training programs
• Evaluates the training standards to determine gains in skills and abilities of learners, resulting in the effective application and transfer of knowledge
• Partners and collaborates with internal stakeholders, leadership team members, and customer advisory boards to deliver best-in-class training products
• Ensures the delivery of professional instructor-led and virtual/online training programs and learning solutions that meet the identified learning objectives
• Manages the learning management system vendor relationship. Ensures the efficient delivery of services. Responsible for guiding the day-to-day operation and influencing the continuous improvement of the learning management system (LMS) and related learning technologies
• Remains current in T&D profession and ensures skills and knowledge are effectively applied in his/her practice. Monitors learning and development industry trends and best practices. Serves as the resident expert on the T&D practice
• Exemplifies the established leadership expectations and core competencies of the organization
• Bachelor's degree in a related field (organizational development, human resources development, organizational behavior, management/business administration, educational psychology)
• Requires a minimum of five years of progressively responsible experience in training and development
• Demonstrated leadership experience; knowledge and expertise in learning design and development, instructional design and delivery; demonstrated ability to work successfully with others, leadership team members, and stakeholders
• Experience with Learning Management Systems (LMS) and other learning technologies
• Core competencies of the role include but are not limited to: customer focus, business acumen, learning agility, written communication, and interpersonal savvy
• Master's degree in a related field or Masters in Business Administration
• Worked in High Tech environment
• Implementation of Service training guidelines, methods and tools and ensures training performance standards met at all times
• Implementation of the technical training program, by planning and coordinating the training activities, and the resources needed
• Coordinate adaptation or development of course material or training courses
• Cooperates with customers to design training activities according to customer needs, and may adapt training program
• Constantly monitors training efficiency and effectiveness, and derives and proposes training improvements
• Acts as first level escalation instance, in order to settle upcoming issues regarding service training
• May conduct own trainings for customers, in the field of expertise
• Leads and/or coordinates a group of qualified training professionals
• Provide input into and may lead Business Development opportunities
• Lead the standard of our existing and new training courses to an accredited standard with ASQA
• Develop, implement and maintain a strategy to enable Siemens to be recognized as an RTO
• Ability to apply Virtual Environment capability to a wide range of scenarios such Engineering Casualty Control, Damage Control, Weapons System operations, Maintenance operations, Complex planning
• Basic knowledge of common Game Engine tools or technology
• Basic familiarity with common programming languages such as C+, C++,
• Drive Sales by promoting Training offerings to all existing and new customers
• Develop go-to-market strategy for Training portfolio fitting with market requirements
• Gather feedback from customer, assess customer’s needs, address customer inquiries and provide ideas and suggestions on relevant training offerings
• Create and drive opportunities to guarantee achievement of Order Intake & Sales targets
• Deliver presentations and provide technical knowledge-sharing/ training to customers
• Regularly update customer information and pipeline in the Philos CRM tool and develop efficient weekly working plan and monthly business reports for management
• Act as a change agent to proactively derive new opportunities for Training and develop trusted relationships with customers to ensure increased customer satisfaction
• Day-to-day supervision of trainers, training partners, training plan and content
• Providing reports on department performance on a regular basis and managing budget
• Develop and deliver a balanced training schedule which meets the needs of the general market and regional authorities
• Ensuring the availability of adequate resources in terms of training staff, materials & equipment
• Oversees the tendering process to ensure incoming enquiries are dealt with efficiently and competitively
• Ensure up-to-date certification and licensing from approved Technical Societies and Certification Bodies in alignment with quality objectives
• Take day-to-day responsibility for the general upkeep of the Training department
• Establish apprenticeship schemes, training curricula and development programs meeting the needs of clients, educational institutions and State Governments
• Enhance performance of the department utilizing modern training and management techniques
• Successful proven track record in a Sales related function
• Good technical knowledge and teaching skills exhibiting a passion for training
• Excellent communication skills and clear vocal delivery
• Good teamwork and interpersonal skills
• Good leadership skills with ability to supervise trainers, oversee facilities and manage key stakeholders
• Strong evidence of ability to build consensus across multiple stakeholders with varying needs
• Ability to produce internal reports, tender documents, and training related documentation in an accurate and timely fashion
• Ability to establish and maintain high quality of training results and training environment
• Ability to develop new opportunities in related sectors
• Ability to work under pressure and according to tight timescales
• Should possess good organizational, problem solving and analytical skills
• Occasional travel within and outside of Lagos
• Minimum of 8 - 10 years related work experience
• Bachelors degree in Engineering (Electrical/ Electronics/ Instrumentation)
• Masters in Business related course an advantage
• Experience as a Trainer also an added advantage
• Proficient in MS Office Suite
• Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class
• Provide regular updates to Manager, Training and Development, and operational partners regarding progress and/or performance of new hires and incumbents during training
• Partner with technical writer team and local SMEs to develop and update training materials to achieve performance improvement and external customer satisfaction
• Presentation Skills; effective in a variety of formal presentation settings; one-one-one, small and large group facilitation
• Managing and Measuring Work; monitors process, progress, and results
• Creativity; ability to come up with new and unique ideas to presenting in a classroom setting
• Ensure the successful delivery of programs under your accountability
• Project Management for programs under your accountability, including any or all of the following: communications, budgeting, enrollment, promoting and marketing offerings
• If managing direct reports, coach and develop individuals on your team following core People Management practices
• Vendor Management, including contract negotiation, facilitator readiness and post-program debriefs
• Create metrics and assess impact of training programs under your accountability
• Drive the training strategy for program rollout and updates
• Lead or participate on cross-functional or other project teams
• Evaluate existing learning and development curricula to assess alignment with immediate, medium and longer-term business strategies, plans and goals
• Research new content and program design opportunities and/or curriculum strategies to align with evolving business priorities
• Deliver/facilitate programs or other events as and when appropriate
• Responsible for keeping all assigned program content updated and accessible to overall team and other clients. Follows established departmental or other policies and practices for postings and filings
• Ensuring assigned goals and objectives are met and that assigned projects and other work are completed on time, to high standards and within budget
• Guide the development and delivery of manufacturing process training, including certification/validation processes
• Create, schedule, and deliver training to grow knowledge of lean methodologies, to explain the value of a 5s visual workplace, and how to train others on the job
• Ensure 5s visual workplace audits and feedback are standardized and timely
• Deliver, update, and document orientation content for onboarding contract employees in conjunction with EHS, OHR, HR, Security, and MSI managers
• Regularly interface with contract labor agencies and facility support personnel to improve and document contract labor intake
• Maintain and update the content library of Lean Documentation in eDoc database in conjunction with Site Lean Manager, Engineers, and site Quality Lead
• Guide development and delivery of training for train the trainer fundamentals, as well as Training Within the Industry fundamentals
• Guide development and review of training documentation; including work instructions, autonomous maintenance instructions, standard operating procedures
• Support the learning needs of all members of the Elgin Operations teams, including management, support organizations, technical staff and direct labor
• Manage the Lean training team, directs their daily/long-term activities
• Coach and assist associates to quantify savings for process improvement
• Knowledge of the Google Suite of applications (GMail, hangouts, sheets, documents, slides)
• Knowledge of Microsoft Excel spreadsheets
• Must be at ease speaking/training in front of small groups
• Adheres to SYKES policies on ethics and integrity
• Hire, manage, inspire and develop multiple teams of facilitators, per client, line of business or site, in all aspects of their job from delivering active learning to new and existing employees, managing employee attendance and adherence while in training and ensuring knowledge transfer of client training is fulfilled
• Administer effective evaluation and testing techniques to assess trainee performance
• Ensure all Facilitators and/or Training Leaders within the team have completed the North America Learning Services Facilitator Seminar and Certification program
• Conduct training observations of the learner experience and facilitators; delivers constructive feedback to the facilitator and develops coaching plans as needed for improvement
• Manage and partner with multiple learning and operational teams and clients, onsite or virtually
• Schedule, coordinate and facilitate training related meetings with multiple operational leaders, shared services departments and client(s)
• Effectively and frequently communicate training expectations and results to multiple internal and external management teams including virtual team members
• Analyze multiple training curricula’s and identify performance gaps and needs, and formulate appropriate recommendations for action plans in conjunction with multiple Account Managers, Sr. Account Managers, Site & Program Director and other key personnel
• Partner with Quality Assurance teams for each client, line of business or site to identify trends and lead continuous improvement efforts associated with training
• Evaluate the effectiveness and relevance of training materials and make appropriate curriculum changes or recommendation of changes to client(s)
• Ensure standard North America Learning Services processes and best practices in classroom facilitation, communication plans, reporting and other onboarding processes are calibrated, measurable and reviewable
• Effectively communicate program changes to team on a daily basis
• Tracks, reports and manages continuous education requirements across the organization for all clients, lines of business and sites
• Daily completion reports to internal and external Clients
• Daily incompletion reports by name provided to team leaders & account managers
• Daily follow-up on completions and non-completions and coordinating rescheduled training dates and times with Workforce Management
• Manage employee issues of new employees and/or facilitators including performance improvement plans, corrective action and up to termination of employment
• Participate in multiple Weekly, Monthly or Quarterly Business Reviews per client/line of business, client visits, and new account and/or new product implementations as needed
• Attend multiple client and calibration calls to present account metrics and drive improvement, along with providing coaching opportunities as they may arise
• Work proactively with other departments to resolve issues in a timely manner, willing to own issues and mistakes, and escalate as needed in order to see it through to resolution while minimizing the impact on daily operations
• Ensure client training and OJT contractual compliance requirements are met
• Depending on Training Leader resources at other responsible sites, manager may be solely responsible for remotely managing and coaching facilitators and employees in training with the assistance of local site leadership
• Train Human Resources, facilitators and supervisory personnel in effective training techniques to be used in the presentation of new employee orientation, on-the-job training, team meeting training, etc
• May be responsible for overseeing Nesting/OJT by client/programs/sites
• May perform other additional duties and responsibilities as assigned
• Strong leadership skills and ability to escalate issues and motivate others for timely resolution with little or no direction
• Excellent communication, presentation and group facilitation skills are required
• Certified or able to be certified in Active Learning Instructional Design and Development – for effective training development
• Ability to analyze situations and predict outcomes based on knowledge and prior experience
• Ability to plan according to resource constraints and requirements
• Responsible for managing multiple Trainers at one or more contact center locations to effectively deliver all client and company required new hire and ongoing training
• Ensures consistency of client training delivery within and across sites. Responsible for sharing and implementing best practices which drive consistency
• Calibrates with Quality department and is effective in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and employees
• Interview, hire, train, and mentor Training staff to support the needs of assigned location(s)
• Coordinates resources with Operations and Human Resources for all requested new hire training class demands, including assignment of Training staff and coordinating logistics to ensure a seamless process for new hires. Coordinates client and company compliance training as required
• Responsible for overseeing Academy Bay (A-Bay) and ensures all required training modules and assessments, Coaching for Results sessions, support ratios, staff certification, and graduation quality standards are adhered to
• Verifies all new hire graduation standards are met before releasing agents to A-Bay and/or Operations
• Ensures all Training staff members are certified and have completed all client and company required certification courses
• Maintains records and evaluates statistical reports to evaluate performance of trainers and implement action plans to correct performance deficiencies. Provides frequent coaching sessions to review performance, survey results and develop skills
• Reinforces the company’s training methodology (i.e., TIPS - Teach, Illustrate, Practice, and Simulate) adult learning principles in all new hire and reinforcement training events
• Builds and incorporates client role play scenarios into the new hire training materials and develops trainers to be effective and engaging facilitators
• Assess effectiveness of client programs and interfaces with clients for new and existing training initiatives
• Analyzes training needs, identify appropriate training solutions, and partner with Operations for new training programs and reinforcement training
• Ensures trainers complete required phone time handling agent-level calls to maintain knowledge of program(s)
• Makes recommendations to the client for curriculum and training approach improvements
• Work with operations to create value added training sessions and materials to meet company and client expectations
• Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing ramps during seasonal peak call times
• Deliver training to management level audiences, including areas such as processes and systems, policies and procedures, behavioral coaching and mentoring, time management, leadership development, etc
• Drives adherence to all CRM Operations Playbook standards
• Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are correctly managed during new hire training
• Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties
• 4 years related training/operations experience, inclusive of 1 or more years directly managing staff required
• 5 or more years related training/operations experience preferred
• Extensive work experience as a Trainer preferred
• Internal or external training experiences in a service industry, call center environment preferred
• Extensive and demonstrable knowledge of computer software programs including: Microsoft Office
• Ability to provide thought leadership and recommendations for future training goals
• Ability to utilize virtual platforms
• Ability to lead, direct, and motivate others
• Identify and assess future and current training needs through job analysis, career path development, annual performance appraisals, skills assessments and consultation with line managers
• Develop, implement and monitor training programs for Kalispell and other Torrent locations
• Proven work experience as a Training Manager
• Familiar with traditional and modern training methods (mentoring, coaching, OJT, classroom training, e-learning, workshops, focus groups, simulations, etc)
• Experience working with concepts, practices and procedures in area of responsibility
• Experience working with management implications of various forms of financial data
• Strong strategic management and planning skills
• Ability to publicly represent company with internal and external clients
• Ability to use own judgment and initiative in problem resolution
• Leads training team projects to support key initiatives aligned to the Safeco Training Team
• Provides leadership, direction, and support to training staff. Evaluates performance of staff by establishing objectives and measurements; provides constructive feedback on a regular basis
• Ensures selected media and methodologies are aligned with audience learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints
• Develops and/or uses assessment and evaluation tools to measure the impact and effectiveness of training programs/materials; Understand and support end to end training processes and the use data and research to measure the success of training
• Represents the interests of the Safeco Training team in making recommendations during department and corporate initiatives
• Prepares and delivers oral and written presentations and work status reports to both large and small audiences at all levels of the company. May be formal or informal depending on the nature of projects. Frequent communication and interaction with other departments
• Using business acumen, creativity, and collaborative problem solving, identifies opportunities to maximize efficiency and effectiveness of the Safeco Training team
• Ensures effective utilization of the Agent Learning Center / My Career & Development Center, to leverage its functionality and to maintain an accurate and current record of all training received
• Communicates training and development team standards and methodology, and ensures compliance across all training staff. Ensures training programs are implemented effectively, efficiently, and according to relevant quality standards. Identifies and presents recommendations regarding training and development resource needs
• Develops and maintains tools to effectively manage training resource capacity and work alignment; maintain Safeco Training Team SharePoint site
• Identifies needs and reviews recommendations for utilizing outside resources. Obtains necessary approvals, sources vendors, and oversees quality of products and services delivered
• Manages salary and department budget allocations within SBU and Corporate guidelines
• Manages Safeco Training team budget and expenses
• Bachelor's degree or equivalent experience required, in addition to 5+ years of training and development experience, to include 1-3 years working in a supervisory or leadership capacity. Experience with instructional design preferred
• Advance knowledge of department duties, responsibilities and procedures for audience groups being supported by training staff
• Excellent written and verbal communication skills; strong project management, leadership, and team building skills
• Background in data analysis and measurement strategy preferred
• Responsible for assuring their teams safe and efficient delivery of flight training
• Management of resources to achieve or exceed the required number of training events in each financial year. This will include
• Maintain ownership of the FAA and EASA approved courses and Theoretical Knowledge exams for the fleet
• In association with the OEM and SMEs, manage the update process for courseware, training devices and training materials
• Agree between training centres a program for all updates and new training programs. Where necessary communicate with the Regulatory department to ensure all new and established programs are compliant with the appropriate regulations
• Establish regular communication with all training centres and manufacturers to ensure that requirements are being met. Maintain an action tracker for all agreed actions
• People management and leadership skills
• Working knowledge of EASA and preferably also FAA Regulations
• Possesses above average communication skills, both verbal & written
• Demonstrates proficient computer skills & knowledge of Internet applications
• Strong focus on quality with a continuous drive towards process improvement & customer satisfaction
• Ability to concentrate and work in a fast paced environment
• Readily accepts changes and adjusts accordingly
• Ability to maintain strong customer orientation under adverse circumstances
• Manage training program; develop, prepare, and teach appropriate training programs; ensure proper inclusion in the Human Resources Information System (HRIS) Competency Management function and other training records; conduct and/or oversee all training for security personnel reporting to the area/branch office (e.g. state licensing, contract specific, annual refresher courses); data entry; filing and records maintenance; ensure training compliance
• Prepare compliance reports and to identify areas for improvement associated with contract-specific policies, practices, and procedures
• Coordinate, develop, deliver and manage employee training and development programs; conduct needs assessments; identify training needs; develop and/or customize training courses, content and materials; oversee and deliver training; evaluate effectiveness; and make adjustments as necessary to improve training and outcomes
• Develop and implement method of measuring the effectiveness of training programs
• Conduct and facilitate training sessions, presenting information clearly and concisely to various audiences
• Ability to meet and maintain any licenses or certifications required by the state
• Minimum of 2 years of classroom instructor experience to include platform delivery of training
• Minimum of 3 years of progressive leadership experience in different functionalities in the training department of a large enterprise
• Conduct training for security personnel and office management reporting to the area/branch office (e.g. state licensing, contract specific compliance, annual refresher courses)
• Conduct 90 day refresher training including CPR refresher course
• Ensure compliance with State of California’s BSIS licensing requirements and other applicable state required training for G4S employees
• Data entry of all completed training into the Human Resources Information System (HRIS)
• Complete all training forms/records for security personnel, including reviewing new hire packets for completion and accuracy
• Keep up-to-date and implement any corporate-guided initiatives and programs
• Assist with ordering/purchasing uniforms, equipment, and other items as directed by local G4S Management
• Other duties as directed by G4S Management
• Must be able to pass any state-required training or other qualifications for licensing
• Must be able to pass a State licensing test if driving a company-owned or client-provided vehicle
• Minimum of one (1) year of security or law enforcement experience
• Minimum of one (1) year of work experience as a trainer or instructor in law enforcement or security related field
• Aligns training program development and delivery with business needs and goals
• Assesses, determines and prioritizes training needs of the business
• Manages development, delivery and evaluation of training programs and materials
• Manages and develops training staff
• Ensures records of training programs (evaluation, participation, etc.) are maintained
• Organizing and Planning
• Bachelor's degree or equivalent experience required
• 5+ years of training experience required 1-2 years supervisory experience required Knowledge, Skills, and Abilities
• Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and/or established industry models of evaluation
• Ability to organize, manage and lead multiple projects and teams
• Knowledge and ability to provide performance consulting
• Professional written and verbal communication skills including influencing, group facilitation and persuading others
• Attention to detail and analytical skills
• Knowledge of general business principles and practices
• Supervise administration of training department responsibilities including scheduling, guidance, evaluation and development of training staff; provide training to instructors and ensure quality and efficient delivery of training materials or curriculum
• Ensure development, implementation, and scheduling of training to include new staff member orientation, individual staff member training, annual/on-going training, job/position related training, and clinical staff development to obtain professional certification
• Conduct needs analysis studies, compile data and analyze past and current year training requirements to develop an assessment for program management; coordinate training needs with appropriate supervisory staff members to plan annual training calendars, prepare training budgets and justify requested training funds
• Oversee maintenance of record-keeping system and training files for all current and prior staff members per outside referral and licensing agencies for the purposes of regulatory compliance
• Develop and maintain training curriculum that includes, but is not limited to policies and procedures, professional knowledge, and mandated training for various topics such as Safe Crisis Management (SCM), sensitivity to multi-cultural clients, documentation (treatment planning, DAP format, progress reports), emergency procedures (CPR, first aid, HIV/AIDS etc.), involvement of outside agencies, suicide prevention, and medical policies and procedures
• Organize, develop, and maintain training resource library that includes training manuals, professional journals, books, videos, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
• Advise on appropriate instructional procedures or methods to include individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training
• Research and select outside consultants, trainers, and appropriate materials to conduct training in specific job/position or programmatic related topics
• Assist with the development of policies and procedures and coordinate training sessions for new policies and procedures implemented into the program/facility
• Develops and implements training programs to ensure maximum effectiveness of store staff to include skill block training (on the job training/skill building), new associate orientation, or management training
• Liaison with Supervalu University on development of SVI and Department Manager Academy
• Consults with management of assigned area concerning learning initiatives, programs and organizational development skills as required by the business
• Maintaining sense of urgency on project timelines, being the driver on escalating issues towards quick resolution
• Ensures the quality of education programs through effective needs assessments, curriculum design, appropriate resources, learning reinforcement strategies, evaluation methods and cost and process efficiencies
• Supervises the design and development of effective education materials (instructor led, eLearning or performance support tools) based on business requirements and established core competencies
• Development of the evolving on-boarding training strategy for brand, product and service to engage retail store managers and associates
• Use in depth knowledge of luxury retail to innovate on-boarding and the core training using a needs analysis
• Develop a strong digital learning portfolio that compliments classroom training, connecting associates directly to the brand and core modules
• In partnership with retail subject matter experts, regional training teams and key stakeholders develop a programme that is comprehensive and delivers the ongoing business needs
• Engage regional training and management teams to ensure all training strategies are implemented to the highest standard
• Accountable for the updating and maintenance of onboarding and core modules so they are current and reflect changes within the business
• Motivate and engage members of the team through effective communication and feedback,
• Facilitate Salesforce.com, eLearning, video and webinar to the field teams
• Assist in development of the field technician career path and curriculum to accompany and achieve career path goals
• Develop relationships and partnerships with community colleges, vocational schools, and other technical training schools as needed
• Maintain adequate inventories of training materials
• Knowledge of the Security Selling Cycle and Vertical markets
• Ability to attain strong knowledge in Stanley Security products and services
• Ability to identify and satisfy internal customers’ needs
• 3 years of experience in the Intrusion, Fire, Life Safety, Access Control, CCV and Security industries
• Ensure we have the training programs we need in place
• Deliver outstanding, hands-on instruction both to managers/leaders who will then train their teams, and directly to skilled trade and other personnel
• Meet organizational goals through the implementation and adoption of training materials as demonstrated through quantifiable KPIs
• Strong practical experience (3-5 years) of training/teaching experience in a technical field; experience with TWI training is a plus
• A dynamic and engaging presentation style
• The ability to motivate and influence across departments, titles and levels
• Experience and proven success in training planning and development
• Ability to understand and support the organization’s goals and objectives
• Strong computer skills, including MS Office applications (Word, Excel, PowerPoint, Outlook)
• Bachelor’s degree in a relevant technical field such as Engineering, Occupational Safety, etc., or equivalent experience
• Experience with hands-on classroom training in a mid-sized, multi-location organization of 400+ preferred
• A clean driving record
• Plans, develops, delivers, evaluates, and administers all training conducted at the company
• Identifies training needs and determines costs/benefits. Stays aware of externally available programs
• Oversees design and presentation of training programs. Reviews and evaluates effectiveness of programs
• May conduct selected programs. Serves as a technical resource for programs that are developed and presented locally
• Determines which training intervention will best meet the requirements or needs in a given situation
• Markets the benefits of training and development of employees as a means of continually improving our workforce
• Maintains informal relationships with line managers to be aware of potential training needs and to help them analyze performance deficiencies with their employees
• 05-07 years w/Masters Degree
• Around 5 years of relevant work experience
• Supervisory exposure is preferable
• Sales and management experience/training experience in the life insurance/financial planning industry will be a definite advantage
• Knowledge/Skills
• Good knowledge of training and facilitating and min. of 4 years in Manager training
• Good communication, presentation and facilitation skills
• Good interpersonal skill
• Manage Training Budget
• Follow up on Enhancements and new functionalities planning to impart knowledge to Users
• Govern Training Approach
• Collect Super User Performance Feedback including Training Evaluation Follow Up (if any)
• Collect Process / functionality feedback from Stakeholders and SM users to prepare for new training sessions and sharing of best practices
• Design Cutover Process for Newbuild vessels and article coding
• Finalise Admin Upstream Processes
• Ensure new GLSM process (guides) are included as per enhancements and changes in GLSM including sharing of standardised best practices
• Responsible for Training Server & Environment (if applicable)
• Fleet Analyser / BI Training and reading the data
• Perform Super User Support including IT related issues
• Manage SM FAQ
• Independent, mature and a good team player
• Good interpersonal skill and customer focus
• Good command of English and Chinese both spoken and written
• Good PC skills – PowerPoint and Chinese Word Processing
• Candidates with less experience may be considered for the position of Assistant Manager
• Responsible for the development and implementation of initial and advanced training curricula for field representatives and FLMs
• Support the local training content approval process in accordance with company police
• Ensure appropriate tracking and documentation of learning in accordance with company policy and local regulation
• Co-ordinate training delivery with external partners as needed
• Manages a department including, budgeting and resource allocation based on market needs
• Contract with the HR L&D Department to align Field Force training initiatives with HR strategy and objectives
• Leading key projects to achieve specific goals and objectives while simultaneously managing training responsibilities
• Four year Bachelor’s degree required
• Minimum of four years of sales experience with a strong sales and behavioural performance history
• Training experience required
• Ability to travel a minimum of 10% of the time
• Responsible for planning, developing, implementing and maintaining appropriate learning and development programs
• Responsible for developing and implementing strategies and programs for the effective utilization and development of the organization's team members
• Provides direction to group as well as entire organization on effective learning and development initiatives
• Ensures that organization and development goals are in the best interest of the organization
• Lead training needs analysis process to establish the learning and development needs of the plant
• Lead the development of departmental Training Matrices and the formulation of departmental as well as total company training plans
• Coordinate training assignments for staff to Abbott’s overseas manufacturing facilities as well as to the HQ in Chicago
• Lead the evaluation of training effectiveness, including evaluation analysis and reports
• Lead the updating of information in the Learning Management System
• Lead the generation of all required training analysis and reports (e.g. training places, training hours, training expenditure, etc.)
• Responsible for implementing the staff induction/orientation programme, including planning, coordination with departmental presenters, all necessary communication and logistics, tracking of onboarding/transition programme completion and submission of necessary documents
• Drive continuous improvement initiatives in training processes
• 5+ Years of human resources, training and/or relevant business experience
• 2+ Years of experience with training assessments, design, development, implementation, facilitation, and evaluation
• 2+ Years of experience in international, multi-cultural business
• Design and implement training programs in consultation with internal departments and stakeholders regarding innovative training initiatives including best practice, leadership development, cultural competency, and customer service
• Research, develop and maintain manuals and documentation of customized service center procedures, training programs, support materials, and training/job aids
• Develops clinical training modules, new hire training materials and format, and to assure that additional training needs of the site are met
• Develops new trainings as regulations are updated to ensure compliance with state regulations and contract requirements
• Deliver classroom instruction for new hire, existing staff, provider, and community populations and other stakeholders, as assigned
• Provide detailed instruction on Magellan and contract-specific policies/procedures, service delivery standards, clinical information systems and care management processes
• Employ a variety of learning interventions in response to individual learning styles including: instructor-led (classroom based and virtual), facilitated, on-the-job coaching, 1:1 tutoring, online courses and just-in-time training
• Provides detailed instruction on customer account requirements systems and care management process
• Conducts refresher training for existing clinical staff to implement process changes, correct deficiencies and improve individual performance
• Serve as the subject matter expert within the internal learning team on issues related to the contract and information systems
• Evaluate learner performance, develop performance improvement plans, counsel learners on performance issues and consult with managers on individual employee?s performance
• Use available data, such as exams/assessments scores, participant evaluations, service observations, and satisfaction surveys to identify training needs, make recommendations to the leadership team and continuously improve training programs and materials
• Assesses individual performance, counsels trainees on performance issues and provides evaluations of trainee progress to management to support critical HR decisions
• Provide guidance and direction for the implementation of training for employees
• Provide orientation and training for other trainers on new course materials
• Conduct stand-up training to groups of employees
• Facilitate and oversee testing of trainees to measure and report on progress
• Ensure consistent application of training standards throughout the organization
• Identify training requirements and participate in the development and implementation of training plans
• Assist in the development of training strategy
• Ensure consistent training practices that meet business initiatives
• Manage training development projects
• Develop, review, and comment on pilot training programs
• Manages the Quality Assurance Programs for assigned departments
• Assist the General Manager with reports, projects, and other administrative services as needed
• Chairperson for Safety Committee
• Ensures that all training needs are consistently met at all assigned sites
• Supports the development and certification of Training Professionals by leading client- and Global required training
• Using Results standard processes and methodology, evaluates learning effectiveness within assigned centers through a program of regular observation of Training Professionals and through reviewing their performance data
• Provides reporting on training completion and performance
• Works collaboratively with the Local Quality Performance Manager to develop training solutions and projects identified through evaluation, observation or other data gathering process
• Attends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and procedures
• Conducts and attends regular meetings with site level training staff
• Participates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performance, as needed
• Visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes
• Leads or participates in other efforts as assigned by the Site Operations Director
• Bachelor’s degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree
• A minimum of three years successful and progressively responsible experience leading training organizations
• Excellent communication (oral and written) and presentation skills
• A well-developed understanding of Adult Learning Theories, generational strategies
• Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing
• Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint
• Experience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement
• Ability to work in a normal office environment, housed within a Results facility
• Work closely with Training Manager, market trainers and cross functional teams e.g. Merchandising, Marketing, Operations, HR, etc., regional counterparts and Global for alignment and support
• Partner with Training Manager to understand regional training needs for developing new training programs or modify and improve existing programs
• Design training modules to support retail focus and targets including but not limited to new campaign, go-to-market support, selling skills and customer service
• Develop comprehensive training program to equip different levels of sales force including on-boarding, continuous development and leadership training
• Create and manage POD (e-learning) content including module design, editing, validation and localization
• Regularly incorporates appropriate evaluation tools to assess the effectiveness of training programs for training content and module improvement
• Manage training library and review regularly to ensure existing materials are up-to-date
• Utilize the KPI and customer experience evaluation result to generate new initiatives for continuous improvement and strengthen sales force
• Provide guideline and instructions when needed to ensure smooth execution and implementation of training programs
• Constant communication with regional counterparts for alignment and best practices sharing
• Minimum 5 years of relevant experience in training content development with retail training background
• Solid experience in designing, reviewing and evaluating training programs
• Proven record in developing training modules for retail sales force
• Excellent written and verbal communication skills in both English and Chinese
• Self-driven and able to work independently with minimum supervision
• Proactive, organized and detail-minded
• Good project management and analytical skills
• Creative, flexible and able to work under pressure
• Proficient in PC skills, such as MS office, reporting tools and Chinese word typing etc
• Coordinate online training for companywide or functional deployments with all compliance and learning stakeholders
• Responsible for packaging training content utilizing a platform like Adobe Captivate, Articulate, or other 3rd party software. Or alternatively, training internal resources to be self-sufficient in producing appropriate training content
• Maintenance of learning management system configuration, including catalog structure, notification configuration, business rules, and training requests/approval structures
• Facilitate import/upload of external training completions within the learning management system platform to enable data consolidation and official reporting
• Produce regularly scheduled and ad hoc reports for a variety of constituencies including but not limited to - HR Management, Internal Audit, Compliance Leads, Department Heads, and Departmental Training Teams
• Assign training to new hires/new users and LOA returns as part of onboarding process
• Review and Audit training assignments regularly and remediate appropriate assignments as necessary
• Create and monitor completion metrics. Continually improve completion rates and create measurements of training efficacy
• Manage HR training content vendor relationship, build new ones, and act as advisor/liaison as needed for our Compliance partners for their training Vendor relationships. Provide guidance on best practices, deployment strategies, contract expectations, etc. Manage testing of vendor produced content in conjunction with content owners
• Participates with the Training Advisory group to facilitate the review and socialization of training content and roll-outs to ensure management buy-in regarding Compliance requirements
• Perform duties & responsibilities specific to department functions & activities
• 5 -7 years of work related experience
• 1- 2 year managing a small team
• Experience with Halogen and/or other learning management systems
• Exemplifies the First Republic Bank culture and values
• Bachelor’s degree required
• Facilitate development of technical and leadership training programs with and for KONE units
• Coordinate and facilitate Leadership Development programs
• Develop curriculums and support technical school collaboration so that the knowledge, skills, and performance of KONE employees and students meet the organization’s current and future requirements
• Analyze and determine training needs and participate in assessing skills of the frontline employees
• Monitor and create reports of frontline technical training progress and key program implementation status
• Training material management for school collaboration and for localization needs
• Hands on support for Technical Training Centers
• Bachelors in Engineering or Technical Education, preferably in the streams of Mechanical Engineering / Electrical / Electronics / Telecommunications / Information Technology
• Advanced Degree / Masters in Communications, Business Administration, Phycology, Behavioral Sciences highly desired
• Overall experience 10-15 years and 2 to 5 years’ experience in professional training experience and strong interest in training
• Outstanding verbal and written English skills. Knowledge about South East Asia specific local languages would be beneficial
• Interest in working with cross-cultural and cross-functional teams
• Flexibility and ability to adjust and learn
• Good knowledge on Microsoft programs
• Project management skills is an asset
• General knowledge in Adult Education
• Knowledge and understanding of mentoring and coaching
• Learning Management System experience and eLearning/virtual training knowledge and development experience preferred
• Willingness to travel within Asia Pacific or global locations
• Manage the initiation, development, and implementation of the TaskUs training department’s site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates
• Be the “Training Master” that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development
• Pioneer all campaign specific training needs and programs in the organization
• Create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation
• Provide campaign specific training that is sufficiently technical but engaging
• Act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders
• Ensure that all training provided is aligned with the specific campaign and TaskUs’ broader business objectives
• Proactively explore the specific needs of every department and campaign to develop training materials as needed
• Propose and publish a year long training calendar with specific quarterly objectives
• Plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards
• Work directly with the teams and communicate effectively with the Operations Director, Operations Manager and their US Counterparts
• Lead and support Global product launches providing sales training and sales reps support materials – work with internal and external teams as necessary including Product marketing, Field training/MotoAgents, Brand, and Product engineering teams
• Write content and manage development of training PDFs, presentations, videos, elearning, games and new technology/mobile content solutions; manage revision cycles, budgets, create timelines and measure ROI and success
• Build strategic relationships with key customers (internal and external) understanding customer needs and providing best in class training and sales support solutions for Moto products
• Recommend solutions for Field training & reps at last three feet including device/feature demos, integration with merchandising, and other sales support tools to train and sell
• 1- At least 5 years leading Trade Communications and Sales Support tool projects with proven record of flawless execution and innovation in the wireless industry
• 2- Solid analytical and strong project management skills
• 5- Experience in working in sales, sales support programs , tra
• Conducts training needs assessment by collecting information pertaining to systems, processes and procedures in use by marketing, sales support and client onboarding
• Recommend appropriate training program delivery method taking into consideration costs, complexity and value delivered
• Design and develop or oversee production of reference and training materials
• Coordinate and conduct training classes
• Implement ongoing methods to provide objective evaluation of training effectiveness
• Maintains technical knowledge by attending educational workshops; reviewing publications
• Manage the daily activities of the SFL training team
• Work directly with the Director of Training to communicate team objectives and goals
• Oversee the hiring and development of SFL Trainers and Admin
• Conduct new hire orientation, regulatory and skills training
• Implement, coordinate and provide on-the-job training
• Coordinate training schedule with the hiring and training demands of the organization
• Provide effective instruction to employees of all organizational levels
• Partner with Managers, Supervisors and Subject Matter Experts (SME’s) to gain knowledge of work areas and/or topics requiring training and create/revise departmental procedures as needed
• Conduct weekly team huddles
• Provide feedback on existing training guides to ensure instructional integrity of all training materials
• Effectively manage resources available in the training department
• Primary facilitation of SFL New Hire training. Facilitate Webinar training as needed. Assist with the development of short and long term training strategies to improve operations, reduce audit exceptions and to further the differentiation of the bank to be the trusted provider and preferred source of financial services for clients
• Design and facilitate specialized Operations targeted courses that are offered through the most efficient and effective method available. Assist with planning for roll-out of Operations training courses complete with registration process and reporting. Assist with the preparation of Operations training manuals for employees and managers
• Assess the quality and effectiveness of Operations training programs and provide suggestions for improvement as appropriate. Provide ongoing reporting to the SFL Training Director and SFL Management on training successes and effectiveness
• Complete special projects as requested and handle various administrative duties as required
• Plan and implement improvements to practices and procedures
• Act as a technical advisor, problem solver and resource to locate the appropriate subject matter expert for SFL Operations lending questions
• Provide exceptional service to SFL Operations team members by being professional, efficient, and projecting a positive attitude
• Utilize all available methods for creative and cost effective Operations training programs
• Work independently on delegated projects
• Perform all other duties as required
• Minimum 7 years of related job experience
• Bachelor’s degree or equivalent years of experience required
• Experience in the single family lending industry preferred
• Previous experience in LoanQuest preferred
• Previous experience in SF operations, a plus
• Experience in various training technology and medium such as on-line, webinar and live classroom training is a plus
• Knowledge of adult learning and learning styles, a plus
• Excellent grammatical, oral, written and proofreading skills, with ability to express oneself clearly and effectively
• Strong skills in Word 6.0 and excel
• Must be a proactive and positive advocate for Operations training and employee development
• Desire and ability to work as part of a team, as well as work independently
• Ability to accept and facilitate change, whether indicated by corporate needs, market, or regulatory requirements
• Ability to accept responsibility, and handle confidential information
• Strong ability, desire and enjoyment in working with others, in a cooperative, professional and friendly spirit
• Versatility and ability to keep up with the changes in the banking industry and technology
• Ability to learn quickly, be constructive and be flexible in doing various assignments
• Ability to meet deadlines and work under pressure
• Work cooperatively with and maintain effective communication and working relationship with co-workers and manager
• Travel to branch Operations offices and other designated training locations. Occasional travel to meeting facilities
• Valid driver's license, vehicle and liability insurance
• Organize and conduct all applicable training using subject matter experts as appropriate
• Design training curriculums and delivery systems based on both the organization and individual needs
• Conduct pre and post training assessment to gauge training needs and effectiveness
• Assist in defining the purpose, process and metrics to ensure the training programs are meeting current and future needs
• Amend and revise procedures and training as necessary in order to adapt to the changes that occur through organizational growth
• Provide effective training through various methods and media
• Schedule trainings to ensure maximum efficiency
• Maintain training plans and records in compliance with relevant regulations and standards
• Provide input to training strategy and program development
• Support creation and maintenance of systems to manage career progression, skills matrix, and cross training
• IPC 610 class 2 certification, or ability to be certified in 6 months
• Ability to interact effectively will all levels in the organization
• Planning and organization skills
• Professional certifications in training
• Proficient use of MS Office
• Requires a BS/BA degree
• Minimum 4-5 years relevant experience with the following requirements
• Training program development
• Learning and training delivery systems
• Manufacturing environment
• Regulated industry
• Cross-Functional Team Membership
• Participates in the relevant site and/or global Training departmental teams
• May act as a standing or ad hoc member in short-, medium- or long-term work teams. As needed and appropriate, addresses training- and/or project-specific questions; provides updates; delivers presentations; etc
• Training Planning & Development
• Stays abreast of internal and external developments, trends and other dynamics relevant to the work of TSS to maintain, at all times, a fully current view and perspective of internal/external influences and/or implications for assigned training areas, projects and/or other recurring and ad hoc responsibilities. Includes evaluating best practices for training, or other evolutions in adult learning to ensure PDG/PD management and staff are maximally equipped to achieve optimal job performance and productivity as well as generally contribute to employee well-being and morale
• Provides training expertise and consults with others to ensure training requirements/curricula meet the needs of a clinically-regulated environment
• Works closely with a host of cross-functional partners and stakeholders, including global TSS leadership, IT partners and others, to evaluate new, evolving or otherwise updated business strategies, plans, goals and objectives as these relate to existing PDG/PD training curricula, programs and other offerings versus new or otherwise updated training needs
• Collaborates with subject matter experts to assess and identify employee training needs
• Assist in development of hotel training budget, monitor and ensure compliance
• Develop a comprehensive long-term training strategy in conjunction with the Hotel’s Strategic Plan, and work with Department Heads to put required structures in place to fulfill those training needs
• Identify, develop, train and certify departmental trainers
• Review of departmental training procedures/manual and work with departmental leaders and trainers to update same and ensure consistency
• Coordinate ongoing updating of all Job Descriptions and Job Task Checklists, and work with departmental trainers to ensure consistency of implementation
• Develop a comprehensive Leaders Orientation program
• Conduct in-house training programs, including Orientation, Service Promise, Train the Trainer, Our Leadership Promise, and other programs as required
• Work with leadership team members and colleagues to give counseling regarding training and development opportunities that they wish to pursue
• Coordinate and track all group training within the hotel, including all internal training programs
• Work with outside agencies as required providing specialized training services such as harassment prevention training, back training, computer training, language courses, etc
• Liaise with Corporate and Regional Learning Departments to exchange information on training initiatives and for guidance in the administration and coordination of Company training and development programs
• Identify and develop individual departmental trainers
• Assist in recruitment
• Attend job fairs
• Conduct hotel tours for students
• Active member of the Service Plus Committee
• Assist in management of the Colleague's restaurant
• Be an active member of the Talent & Culture Team and Hotel Leadership Team
• Assist in special projects related to Talent & Culture and any other related assignments and responsibilities as required
• Fluent in both official languages preferred with strong English communication skills necessary
• Must have experience in group facilitation
• Experience in Human Resources
• Familiar with hotel operations, with preference being given to candidates who have worked within operations milieu
• Advanced skills in Word, Excel, Power Point, HRManager required
• Enthusiastic and positive personality with ability to build relationships with others
• Strong team player, flexible with proven willingness to pitch in where necessary to assist with operation of the Talent & Culture Office
• Able to work independently, with a high level of initiative
• Flexible to meet changing demands of the job and some flexibility with schedule required
• Bachelor’s Degree and at least nine (9) years of relevant experience with learning and development, talent development, or organizational development
• Advanced degree or equivalent experience in instructional/Learning design, human resource development, educational technology, communications, business or other relevant field preferred
• Personal credibility, passion and proven success in the field of leadership development
• Ability to thrive in a fast-paced, iterative environment
• A knowledge of Retail training programmes
• An understanding of training delivery methods
• You’ll be able to show some good examples of continuous improvement
• We’ll be looking for your proven ability to influence
• Experience of seeking customer perceptions to drive improvements is really key, having the customer in mind is a core focus
• Ability to deliver under pressure
• Coordinates the delivery and facilitation of System Support Center (SSC) Specialist new hire and recurrent training programs
• Conducts initial, recurrent and SSC training programs
• Supervises students while in training including performance assessments
• Coaches SSC Agents and Leads to improve performance
• Remains current on all policies and procedures related to Airport Customer Service job functions
• Remains current on all SSC’s irregular operations support functions and service recovery related initiatives
• Utilizes innovative training methods and technology to deliver training programs
• Maintains and assists development of procedural manuals, reference documents and instructional sites
• Ensures students are given proper certification for course completion
• Coordinates successful training completion recognition events
• Maintains training materials to ensure accuracy and relevance
• Supports and participates in special projects/programs as requested by SSC leadership
• Develops positive working relationships with Headquarters departments, including Policy & Procedures, SSC Leaders, Specialists, Leads and the SSC Quality Analyst
• Coordinates and facilitates walk-a-mile programs
• Maintains very positive interactions with Specialists and support targeted training initiatives
• Participates on staff skill assessment discussions when appropriate
• Performs other duties as required
• Bachelor’s Degree in related field or equivalent work / training experience
• Prior experience and success in developing and delivering training programs
• Must have current or previous experience in airport operations, airport customer service, reservations and/or service recovery
• Must be willing to travel on company business if and when necessary
• Schedule is a 24/7 operation and requires flexibility. Must be willing to work whatever schedule is required even if it extends outside of typical business hours
• Exceptional organizational skills and proven ability to efficiently manage multiple projects in a fast paced, dynamic work environment
• Ability to interact professionally with all stakeholders
• Experience working with the American Airlines Learning Management System preferred
• Knowledge of airport customer service functions, resourcefulness to effectively support real-time problem solving for customer facing airport agents and ongoing learning to maintain most current skills for frequent changes impacting airports
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
• Abilities to support individuals’ learning style, effective delivery of training content and a highly energetic individual who is able to engage and motivate new and experienced learners
• Knowledge of adult learning methodology, instructional design, and a working knowledge of current and emerging training tools and learning aids
• Knowledge of QIK CHK on Sabre, Native Sabre, and American Service Recovery programs
• Ability to develop reports, presentations, and status updates
• Ability to effectively communicate with all levels both verbally and written
• Performs skills assessments, analyzes learning needs, and develops training materials and programs designed to meet those needs
• Ensures training materials are current and updated
• Tracks the success of training materials and programs, and makes improvements
• Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted
• Documents employee attendance or performance at mandatory training sessions
• Assesses training effectiveness and modifies programs to improve results
• Delivers training programs to target audience within the KapStone Container Systems
• Conducts train-the-trainer as needed
• Administers employee engagement and other surveys. Analyzes results and works with locations to create action plans. Follow ups as applicable
• Minimum 5 years of related experience
• Bachelor's degree in Development or related field required
• Knowledge of training and development practiced and methods, continues curriculum development including the design, revisions, and implementation of instructional materials for the variety of technical and ownership skills
• Skills and ability to facilitate learning through a combination of online, classroom, hand on, virtual and on-the-job training
• Strong presentation, group facilitation and public speaking skills, excellent verbal and written communication skills, confidence in influencing, consulting and partnering with various audiences
• Experience working with multiple hiring managers and all levels
• Proficient in MS Office - Excel, PowerPoint, MS Word
• Attention to detail and with strong organizational skills
• Ability to travel domestically 30%
• He shall be responsible for the setup of site/office establishments in Kuwait, Mobilization of resources, smooth implementation of the Contract by establishing correct manning levels and deployment of vehicles and other resources as per Contract including all administrative activities of Contract which covers demobilisation and closing out of Contract
• He shall be responsible to ensure cost control, invoicing and reporting of periodic progress, attending all meetings with Company and other related activities of the Contract
• He shall implement Training priorities to comply with Company's requirements. He shall ensure implementation of training schedules and liaise with other Company Departments/Teams, as and when required, to ensure smooth running of the Contract
• He shall ensure that appropriate planning systems are in place to monitor progress of activities to achieve Company's business goals
• He shall be responsible for Time Management, Human Resource Management, Cost Management and quality of the Services. In addition, he shall be responsible and focal point for all HSE, technical, financial and administration aspects of the Contract
• He shall be responsible to liaise with his home office and Company and make necessary arrangement for mobilization & demobilisation of additional personnel as and when required by the Company all in accordance with the Contract
• Current up to date knowledge of international best practice in the field of training and development including the use of new technologies
• Current knowledge of vocational training assessment and awards
• · Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following
• Good writing skills
• Display a high level of enthusiasm, driving patient satisfaction daily
• Foster rapport with clinical staff to ensure cohesive delivery of service
• The ability to identify training needs in Environmental Services and Food/Nutrition
• Detailed oriented, flexible, and have the ability to manage multiple priorities; and
• Excellent organization, communication and project management skills
• 2 years experience managing personnel and/or budgets
• 3-5 years former instructor developer
• 2 years experience with instructional design, training facilitation, or curriculum
• Work with Brand and In-Field Teams to identify training strategy and training outcomes that will support Brand plan execution
• Design, deliver and evaluate training strategy and all training courses for the Sales team, including inductions for new staff
• Attend sales conferences and run workshops when required
• Observe Field Sales team in their territory, providing constructive feedback after observation
• Contribute to Brand team initiatives by facilitating workshops and other in-person facilitation sessions
• Design and deliver ad hoc training sessions for teams across the affiliate and evaluate the positive transfer of training
• Support development planning and work with affiliate leaders to develop and deliver training identified
• Develop and deliver content locally in response to local needs within the global framework by using innovation tools and models
• Manage trainers and training support staff
• Develop, implement, and monitor training programs, which may include classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Deliver and or supervise training for staff
• Create scripts and training materials
• Develop multimedia visual aids and presentations
• Evaluate needs of the project and plan training programs accordingly
• Conduct performance evaluations and provide performance feedback to training staff
• Build solid cross-functional relationships within the Health Benefits Program
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
• Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks
• Contributes to team efforts by accomplishing related results as needed
• Bachelor’s Degree from an accredited college or university
• At least five years of experience with call center operations training management and instructional design
• Have a minimum of three (3) years professional experience in the field of human resource development and training
• At least two years of experience in Health Exchange operations or comparable experience
• Possess a Certificate of Training or Human Resource Development from an accredited college, university or training institute
• Have working knowledge of Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid programs, Hoosier Healthwise, Healthy Indiana Plan (HIP), or Indiana Manpower and Comprehensive Training (IMPACT)
• Ability to problem-solve and to think tactically and identify significant success factors
• Excellent communication skills and interpersonal skills
• Ability to express ideas in clear and concise manner
• Able to handle multiple tasks
• Ability to handle ambiguity and change
• Must remain updated and become a subject matter expert in the program
• May stand in as substitute to the Program Trainer as the need arises
• Must maintain flexibility on work hours/shifts. Travel is required
• Bachelor’s degree from an accredited university or college with major coursework in management, education, psychology, or other related field or related years of experience
• College graduated with related background of medical science or degree of pharmacy
• Experiences in sales manager, product manager or training would be a plus
• At least 5 years successful pharmaceutical commercial experience
• Good command of English both in speaking and writing
• Good communication with logic, organization and enthusiasm
• Comprehensive industry knowledge
• Directly or indirectly oversees the following
• Creation and delivery of training programs
• Design of training manuals and materials
• Preparation of lesson plans
• Selection of appropriate training aids and readiness of training environment
• Responsible for the operational readiness of Field Services Training & Support across all product lines
• Conducts needs analysis to identify training requirements or performance improvement opportunities
• Asseses and maintains training effectiveness
• Has financial responsibility for the field service training organization and the programs they deliver
• Plans and coordinates logistic support for training deliveries
• Performs staff supervision, coaching, and development
• Oversees day-to-day training operations
• Collaborates/negotiates/evaluates vendors and consultants
• Member of the T&E Pillar
• Drive cultural change
• Hands-on team builder
• Lead team through change process
• Deliver results through people
• Interact and participate on other pillar teams
• Knowledge of training processes and procedures
• Strong skills in training administration
• Good Communication and negotiation skills
• Time Management
• Needs assessments
• Instructional/curriculum design
• Bachelor’s degree or higher in Training, Education, Sciences or business related discipline required
• No immigration sponsorship offered for this role
• Prefer experience developing and delivering training (i.e. scheduling, tracking and reporting)
• 2+ years experience in Manufacturing
• Experience with Total Productive Maintenance (TPM) and/or High Performing Work Systems (HPWS)
• Bachelor’s Degree in Business, Marketing or related field
• Strong Facilitation, Communication, Presentation and Writing Skills, thought leadership on message/content delivery
• Strong working knowledge of Microsoft Office (MS Word, Excel, EXCEPTIONAL Powerpoint, Salesforce.com)
• Track record of cross-functional interaction
• Develop and oversee the training strategy for Specialty Revenue Cycle to successfully achieve all training milestones and deadlines
• Provide procedural direction and supervise training content developers, trainers, and coaches
• Lead the development, review, and approval processes for training requirements,materials, and metrics
• Establish and maintain centralized repository for training materials accessible to all employees
• Work with resources and oversee the build of pre-requisite materials for online/virtual consumption with the focus on achieving daily productivity standards, recommending new approaches for enhancing performance and productivity
• 3-5 years previous experience in training, education or consulting. Retail industry knowledge a plus
• Bachelor’s degree in Business, Adult Learning or the like preferred
• Experience with traditional and modern training methods and proficient in instructional design and training diagnostics
• Excellent presentation and facilitation skills and able to effectively collaborate with different functions and leadership levels
• Self managed/self motivated; works well with ambiguity
• Flexible and adaptive to changing priorities as well as strong ability to multitask
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and Google platforms
• Excellent verbal and interpersonal communication skills
• Good reading and written language skills (English)
• Engage with internal stakeholders to align on business needs, and to discuss the value of knowledge sharing and collaboration in helping to deliver on those needs; communicating program successes, challenges, and support needs
• Partner with business teams to identify and prioritize new networks to support business initiatives/needs with launch and communication plans for rapid adoption and engagement
• Benchmark with industry peers to continuously improve the program and to create external awareness of program success to build Nalco Champion’s reputation as a learning organization
• Responsible for ensuring consistency of governance practices throughout the program and surfacing and disseminating collaborative best practices across networks and the organization
• Managing and evolving a sustainable support and coaching model for the program and networks
• Integrate and partner with existing business practices to accelerate the adoption of online collaboration into employee standard work practices
• Work with peers to integrate Knowledge Sharing into Training & Development department’s vision and plans to support the workforce’s professional development
• Work with the Wiki Manager on goal alignment in delivering continuous learning opportunities
• Work with corporate IT, Knowledge Sharing IT Specialist, and expert consultants to determine business requirements for ongoing enhancements and environment strategy; decide on related budget and resources needs
• Give input to program’s budgetary and resource needs so the program can grow and become a foundational business enabler
• Monitor and report program progress related to user adoption, business value, engagement, and IT technical capabilities to sponsors
• Model leadership position, behaviors and messaging to support organizational collaboration
• Draft key communication messages for senior leaders to ensure desired and consistent messages are conveyed in writing
• Provide input to large-scale engagement plans such as recognition, ambassador engagement, collaboration-related performance goals, etc
• Bachelor’s degree in Business, Communications, Training, Chemistry, or Engineering
• 8+ years of significant work experience with at least one year of supervisory experience
• Previous management and leadership experience
• Strong relationship-building, negotiation, and facilitative skills
• Ability to lead a multi-disciplined team
• Must have proficiency in MS Office and potential to master new IT systems
• No immigration visa sponsorship available for this position
• Industry and technical expertise
• MBA or Master’s degree preferred
• Previous experience working with an online collaborative social learning solution preferred
• SharePoint proficiency desired
• Microsoft Project proficiency desired
• Directly manages Technology Services training programs
• Align training with the organization’s strategic goals
• Manages training budget, ensuring that operations are within budget
• Works with internal subject matter experts and external vendors in the design and development of training programs and material and be able to create the course content from scratch for a web based course
• Updates training programs to ensure that they are current
• Oversees the creation of educational materials, such as online learning modules
• Reviews training materials from a variety of vendors and select materials with appropriate content
• Evaluates the effectiveness of external vendor training programs and their external instructors
• Ensures that all administrative functions related to the operation of the training function including scheduling, materials, room arrangements, and participant communications is well executed
• Maintains relationships with external training vendors
• Analyzes training needs to develop new training programs or modify and improve existing programs
• Serves as LMS administrator in maintaining all Technology Services related courses
• Serves as Sharepoint administrator for training related pages
• Communicates training opportunities and events with Technology Services staff
• Design, develop, and maintain database used to track training within Technology Services
• Manages multiple, complex projects at one time. Leads or otherwise participates in special projects, as required
• Bachelor’s degree and at least five (5) years of corporate training experience required
• Minimum of three (3) years of project management and developing training material
• Major in Training, Teaching, Instructional design, or Organizational Development, or related field preferred
• Competence using a desktop computer with the full suite of office software applications required
• Accountable for developing and implementing a consistent training strategy across the Nuclear sector
• Research new training materials that might enhance our training presence and provide greater value to our members and employees
• Interface closely with other internal EPRI groups who conduct training and collaborate on innovative ways to deliver their training to our members
• Responsible for the design and implementation of a Learning Management System (LMS)
• Have an understanding of e-learning techniques and be involved in the creation and/or delivery of e-learning solutions
• Devise a strategy on the delivery of the training programs for the Nuclear sector to external customers
• Research new technologies and methodologies in workplace learning and present this research to senior leadership
• Create a method for evaluation of training programs
• Directs the work of the team to assure technical and financial milestones are met
• Works directly with member advisors to ensure member engagement and guidance
• Accountable for hiring staff, performance management, deployment and development of staff and succession strategies
• 10+ years experience as a corporate technical Nuclear trainer
• Proven leadership and management capability
• Works with limited supervision
• Excellent verbal, written and communication skills
• Proven experience with financial management
• Accountability for developing and implementing a business growth strategy
• Develop training materials and coordinate and deliver training for new and active employees in areas such as basic through advanced level laboratory skills, use and interpretation of SOP’s, cGMP topics (good documentation, root cause analysis, investigations), specific departmental procedures, use and interpretation of protocols, safety and health issues and technical, administrative and other site processes and procedures
• Develop and maintain the On Boarding Program for site staff and coordinate and provide technical and other types of training for new employees
• Provide technical training support to all areas of laboratory operations and develop and manage core competency goals and achievements for personnel
• Re-certify current employees as needed in various techniques and review their technical progress to ensure they meet minimum proficiency standards. Provide and coordinate additional training to personnel based on identified trends, gaps and noted deficiencies
• Ensure employees are trained in the use and requirements of Personal Protective Equipment (PPE)
• Ensure that all training is documented and training records are maintained in a timely manner and in compliance with SOPs and cGMP requirements
• Provide quality review for training records; provide summary of review findings to appropriate departments’ personnel and recommend actions and implement changes as needed
• Draft, review, and revise training documentation to ensure that all procedures are in agreement with SOPs and meet quality and current regulatory requirements
• Engage in long term improvement projects which may include the redesign of BRs, SOPs, qualification protocols and validation procedures to promote harmonization of effective processes
• Assist with drafting responses and CAPA solutions for responses for internal and external client and regulatory audit observations pertaining to training
• Ensure that qualified personnel are selected to augment training events and that orientation and on-the-job training programs are conducted in a timely manner and assess effectiveness
• Collaborate with Department management, cross-site personnel and internal/external resources to develop and implement new training and improve the overall training program. Assist departments in identifying cross-training opportunities
• Provide prompt and objective coaching and mentor staff with the goal of developing and improving their overall technical abilities
• Ensure optimum performance of function. Recommend and implement techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities and maintain state-of-the-art practices
• Assist in development of and adequate plan for backup and succession of key personnel in target work groups
• Keep abreast of current trends and practices in field of expertise
• Deliver other, non-technical, training programs to employees as assigned
• Act within scope of authority and be consistent with company and corporate objectives, guidelines, policies and practices
• Education: Bachelor’s degree (B.A./BS.) in a scientific discipline. Master’s degree in scientific/teaching discipline preferred
• Experience: 5-7 years related experience in a cGMP laboratory facility (pharmaceutical or biotech) environment
• Other: Proficiency with MS Office applications and the ability to learn and use various software packages. In-depth understanding of regulations and GMPs/SOPs. Effective written and verbal communication skills. Ability to multitask, prioritize and meet deadlines. Must be able to effectively perform public speaking and utilize effective training principles
• Bachelor's or Master’s Degree in Business or an IT related field
• 5 Years of experience, managing training support activities. High level communications experience
• Leadership and communications skills
• Excellent and proven customer relationship skills
• Expert documentation skills in a large scale environment
• Proven experience managing large number of subcontractors, customers, and vendors
• Extensive working knowledge of call center technologies and technology operations is required
• Established knowledge of strong technology management in a call center environment
• Strong issue management skills with the ability to define troubleshooting and remediation/resolution plans
• Excellent people skills with good conflict management and conflict resolution skills
• Assist in the design and development of training courses in various formats for internal and remote audiences to fulfill training objectives
• Identify gaps based from observations in the field to tailor appropriate training content
• Support the Development of Field Representatives around the MarketSource and client’s Sales Processes
• Manage and maintain content and curriculum for client’s eLearning portal
• Leverage relationships with key partner field resources to maximize value while increasing client’s preference and visibility
• Monitor and evaluate learning outcomes to effectively impact the needs of the business
• Excel in a fast-paced, service-centric environment
• Demonstrated experience creating, designing and delivering effective training strategies in both small and large audiences
• Strong business acumen including problem solving, critical thinking and collaboration across multiple functions and departments
• Ability to perform and interpret needs analyses and translate findings into development strategies
• Adept at handling multiple competing priorities in a results-driven, time-critical, rapidly changing environment with limited daily oversight
• Ability to build relationships across all levels of employees, including senior manager level relationships with retail partners
• Excellent communication skills – written, verbal, interpersonal and presentation/facilitation
• Ability to work effectively with remote supervision
• Strong PowerPoint skills; experience with e-learning authoring/course development tools a plus
• Ability to travel out of home market 50-60% of the time
• Bachelor’s degree preferred or relevant retail sales management experience
• 3-5 years in Retail Sales Management
• Written and digital content development experience preferred
• 2+ years’ experience in developing and delivering live training preferred
• Sales Process Expert with proven background in solution selling and performance coaching
• This role may include supervisory or management responsibilities
• *EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
• Possess strong selling knowledge and skills
• Exceptional platform delivery and facilitation skills - ability to deliver training programs from existing materials and teach sales-related training modules
• Ability to prioritize time and resources for maximum impact on sales performance
• Demonstrated success in recommending learning solutions to drive sales results
• Must be proficient with US Foods software platforms and Microsoft Office products (e.g., Word, Excel, PowerPoint, and Outlook)
• Implements training that develops team members and communicates our commitment to quality, relationships and hospitality
• Knows the needs of operators and ensures that decisions are made in the best interest of operations and that all programs are fully integrated into day-to-day responsibilities of location management
• Consistently evaluates and improves training and educational content, assesses needs and recommends changes as appropriate
• Facilitates workshops and classes that support organizational priorities
• Uses knowledge of operations and hospitality to design, implement and facilitate training programs and classes directed at operating standards, guest service and team development for each service level within the brand
• Monitor evaluations of training programs to determine effectiveness and retention associated with training
• Delivers high-visibility training programs, including
• Ability to complete projects in a timely and professional manner
• First-hand experience with all aspects of relevant food service and overall hospitality experience
• Strong customer service/hospitality training background
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and more)
• Excellent written communication skills and responsiveness to multitasking and deadlines
• Shows willingness to apply oneself to project success with a positive, can-do attitude
• Demonstrate the ability to build relationships with people in different departments
• Demonstrate passion for cultural values
• Understand the organizational priorities of Levy Restaurants unique service environment
• Communicate in a clear, professional and persuasive manner with all levels of the organization
• Possess outstanding presentation and verbal communication skills
• Strong leadership behaviors, approachability, and a reputation as an unwavering role model
• Actively pursue their own learning and development for ongoing career growth
• Minimum 3+ years of management experience, preferably in a restaurant/club/hotel or relevant hospitality venue
• Personal characteristics: high-energy, self-motivated, positive, service-oriented, flexible, fun-loving, and ethical with a high degree of integrity
• Liaise with Zone and the General Manager for Market Development to develop a training plan and yearly strategy to meet the cross-category commercial excellence needs for digital, retail, métier and sales
• Work with the Division’s Technical Director and brand DMI on all new product implementation
• Accountable for managing the design and delivery of all internal training and liaising with our preferred suppliers and the L’Oréal Sales Academy
• Responsible for identifying training needs for our Commercial teams to ensure all training is dynamic, practical and on trend
• Lead on the sourcing of suitable external training consultants
• Support the PR, Communications and Content team with expert quotes articles and interviews for the UKI press on the professional products industry
• Manage the PPD Commercial training budget
• Lead on projects across PPD on Commercial Excellence
• Excellent communication and negotiation skills with proven track record of building effective relationships with complex senior leadership teams at local and international level
• Strong stakeholder management skills and an ability to engage and influence at all levels within the organisation
• Previous experience of sourcing external training providers
• Broad commercial and business understanding with proven track record of successful project management
• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly
• Lead, develop and coach Beauty Advisors to drive Make Up category in store
• Plan and implement training programs for Beauty Advisors with the objective of building Make Up experts
• Collaborate with Marketing team in Marketing events, workshops and social media initiatives
• Monitor level of grooming, productivity of Beauty Advisors
• Involved in the consolidation of incentives as well as Recruitment efforts for Make Up experts
• Is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system
• Has in-depth knowledge of Sodexo ES systems and processes including TRAKKAR, UOS, Gold Check, ENGAGE and black light inspections
• Possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion
• Has 3-4 years previous custodial or housekeeping management experience in a hospital or healthcare environment
• Has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
• Has experience effectively managing projects within agreed upon timelines
• Has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards
• Is proficient with computers and other technology
• Has experience training Environmental Services in a classroom environment
• Has experience with vendor and contract management, as well as union and contract negotiations
• Responsible for driving client and patient satisfaction scores
• Provides a clean and safe environment for patients, visitors and staff
• Works with the Environment of Care Committee and Infection Prevention Director
• Effectively manages the Unit Operating System
• Supports a diverse and inclusive workforce
• Develop and execute health and safety plans in the workplace according to legal and Sodexo guidelines
• Prepare and enforce policies to establish a culture of health and safety
• Evaluate practices, procedures and facilities to assess risk and adherence to the law
• Conduct training and presentations for health and safety matters and accident prevention
• Inspect equipment and machinery to observe possible unsafe conditions
• Investigate accidents or incidents to discover causes and assist with worker’s compensation claims
• Recommend solutions to issues, improvement opportunities or new prevention measures
• Report on health and safety awareness, issues and statistics
• Indonesian citizen
• At least 3 years of of related training experience, or an equivalent combination of education and experience
• Must have prior supervisory experience in managing a large team
• Good understanding of English
• Excellent communication skills, both written and spoken
• Detailed and meticulous, with expectation towards quality delivery
• Design, coordinate, prepare and deliver appropriate training programs and resources based on local client needs i.e. site specific training, technology specific (Risk 360, Secure Trax, etc.)
• Develop productivity improvement measures by continuously seeking and supporting new approaches, practices and processes to improve the efficiency of training services offered
• Assist NATI with training needs analysis for local and strategic account clients
• Assist with design, development and conducting of train-the-trainer, supervisory, management and other overhead office staff
• Must have a minimum of 3 years of classroom instructor experience
• Must have a minimum of 2 years of experience providing instruction in firearms (if applicable)
• Must have work history to include demonstration of the following
• Area Security Supervisor IV (Boca Raton, FL)
• Collaborates with key Division stakeholders to design solutions that directly support strategic business priorities and needs across the Organization
• Successfully markets and communicates learning and development offerings across Division to maximize participation and adoption
• Manages learning object placement on LMS and training program logistics and tracking
• Bachelor's degree with 7+ years related experience –OR– High school diploma/GED plus 14+ years related experience
• 2+ year experience leading a team
• Proficient with Microsoft Word, Excel, PowerPoint, LMS, SharePoint and Outlook
• Able to effectively write reports and business correspondence
• Strong presentation skills are required
• Able to read, analyze, and interpret business periodicals, professional journals, technical procedures, or government regulations, and to interpret a variety of instructions in written, oral, diagram, or schedule form
• Highly motivated, results-focused and able to multi-task effectively
• Ensure a consistent and delightful customer experience across a rapidly growing team of 2000+ Customer Experience team members by building and scaling a robust training program
• Using a data-driven approach, identify and promote continuous improvement opportunities in customer experience training, process and policies
• Manage a team of Training Specialists who are responsible for the creation and launch of instructor-led training, webinars, seminars, training videos, job aids, and eLearning globally
• Oversee daily operations of the Training team, including leading team meetings, performance management and mentorship to enable career development
• Work cross-functionally to continuously identify gaps in the customer support experience; develop and execute strategies to close those gaps to ensure the ideal Lyft customer experience
• Communicate strengths and challenges to fellow business leaders
• Participate in overall CET strategy and help shape the ideal Lyft customer experience
• Align process strategy with overall CET outcomes and goals
• Directly responsible for building out tracking and performance management systems related to training with a focus on managing/scaling strategic training delivery
• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others, Create Fearlessly and Be Yourself
• A passion for creating delightful customer experiences
• 5+ years of training and/or customer service management experience
• 3+ years working with “out of the box” LMS systems, including data mining and reporting
• 3+ years of experience managing teams, including performance management and career development
• 2+ years of experience with instructional design
• 2+ years experience collaborating with or directly managing content designersExperience leading a team of at least 5 trainers or more
• Bachelor's degree in relevant discipline required
• Master's degree in Adult Learning, Instructional Design, Organizational Development, or related discipline strongly preferred
• Direct experience pulling data and creating reporting in Excel
• Self-motivated and a drive for excellence
• Exceptional analytical, listening, writing and oral skills
• Strong interpersonal skills, with the ability to build relationships across functions and work collaboratively
• Eight or more years of training experience
• Two to four years of experience managing a group of trainers and/or instructional designers
• Advanced knowledge of the design, delivery, administration and evaluation of training and development programs
• In-depth knowledge of the business units
• Excellent interpersonal, verbal and written communication skills
• Partner with Recruiting to identify profiles for new-hire candidates for technical campaigns
• Participate in calibration and operational team meetings to ensure understanding of key performance, quality, and business drivers when available
• Partner with operations to identify and address opportunities for growth in key metrics and business drivers
• Work with the Training Managers at each site to develop ad-hoc curriculum and documentation to address hot-button issues and site deficiencies
• Responsible for selecting, training, developing, and managing performance of direct reports; providing prompt and objective coaching and counseling; coordinate, plan, and assign work for staff in accordance with the organization’s policies and procedures
• Partner with Quality Manager to track performance of new hire metrics to provide feedback to the sites on areas of opportunity
• When at the sites complete assessment of classroom/facilitation skills of trainers
• Make sure all scorecards are completed and a stack ranking by site and campaign is completed by the end of the month
• Ensure staff has adequate tools, techniques and methods to perform their jobs and deploy best in class support to operations
• Provide focus for staff on fiscal impacts and need to deliver efficient and effective training and facilitation solutions to support profitability and client satisfaction goals
• Contribute to the assessment, analysis, planning, design, delivery and pricing of client training initiatives
• Participates in the effective design of adult classroom learner and facilitator materials and post training follow-up in support of client programs to ensure superior workforce preparation
• Progressive experience (minimum of 6 to 12 months) in a call center environment
• Experience with Windows or Mac based programs, Internet protocol, web-based instructional methods
• Experience providing leadership training
• Develops and agrees training programmes in line with business need
• Write and maintain training and coaching materials, which are tailored to business operations
• Coordinate and manage training delivery
• Undertake systems training for core business systems
• Undertake process training for business operations
• Develop a strategy for the improved delivery of the training function moving forwards
• Manages and mentors a team of business unit trainers
• Manages and agrees training budgets
• Ensures all training is compliant with relevant legislation
• Delivers some training programmes as required
• Develops relationships with industry bodies
• Promotes Carillion’s Value’s and acts as an ambassador for the company
• Previous experience in delivering, and in-depth experience co-ordinating large-scale training initiatives across multiple sites and disciplines
• Strong Technical abilities
• Knowledge of Learning management and Learning Technology systems and trends
• Experience of working with Mobile Technologies in engineering settings would be advantageous
• Experience of working in FM/Engineering environments would be advantageous
• Develop and implement training programs that support and promote the organization’s mission, value statement and guiding principles. 2. Works with business leaders to identify training and development needs and effectively translates those needs into learning and development strategies. 3. Recommends learning programs to address organizational capability gaps and colleague development needs. 4. Develops, delivers or sources training programs across the organization. 5. Conducts training and development on targeted topics including customer service, leadership development, technologies, compliance related topics, and company policies/ procedures, using adult learning theory and techniques. 6. Develops and conducts new colleague orientation/onboarding for full-time and event staff that provides a solid foundation on the organization’s mission statement, core values and culture. 7. Develops train-the-training modules to assist in conducting event staff training. 8. Develops and prepares or selects training materials such as participant guides/manuals, handouts, visual aids, multi-media materials and evaluation forms. 9. Maintains tracking system and/or learning management system (LMS) to ensure accurate colleague training records, track training needs and collect evaluation results. 10. Develops measurement system for all services delivered. 11. Builds and maintains relationships with business leaders to identify training and development needs and support overall business strategy. 12. Continually monitors the effectiveness of programs; recommends new approaches to improve, update or enhance services offered. Supplemental Job Functions
• Bachelor's degree in Organizational Development, Human Resources or related area
• A minimum of five (5) years of professional experience in employee training and development, with relevant customer service training experience
• Strong classroom instruction and facilitation skills
• Knowledge of instructional design, content development and adult learning techniques and theory
• Experienced in conducting needs assessment, performance measurement and evaluation
• Excellent written and verbal communication with the ability to communicate across all levels of the organization
• Coaching and counseling skills including the ability to give positive and constructive feedback
• Proficient with Microsoft Word, Excel, PowerPoint
• Possess the highest integrity and ethical standards
• Experience in the sports or entertainment industry preferred
• Identify skills training within Alphabet through job analysis, regular consultation with business managers and HR
• Design, revise and deploy programmes as necessary, in order to adapt to changes occurring in the work environment
• Ensure that statutory/regulatory training requirements are met and attendance/participation recorded, as required
• Devise and deploy system training for changes to key Alphabet systems
• Help line managers, team leaders etc. solve specific training problems, either on a one-to-one basis or in groups
• Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
• Identify and assess future and current training needs through job analysis, career paths and consultation with line managers
• Develop and deploy effective induction and on boarding sessions
• Ensure training delivery compliance with standard operating practices
• Drive lessons learnt activity post-delivery
• Identify and champion continuous improvement of training for Alphabet
• Maintain a keen understanding of training trends, developments and best practice frameworks (e.g. Investors in People)
• Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
• Consider the costs of planned programmes and keep within budgets as assessing the return on investment of any training or development programme is becoming increasingly important
• Monitor and review the progress of trainees through questionnaires and discussions with managers
• Proven experience of designing and delivering training at all levels, ideally in a Leasing or Financial Services company or an organisation with exposure to service management environments
• A strong and credible individual with experience of working cross functionally and building sustainable and effective working relationships with a variety of stakeholders and colleagues
• Pro-active, with a high level of personal drive and enthusiasm as well as an entrepreneurial spirit
• Passionate about delivering the highest level of customer service; able to focus on key issues when faced with complex/competing priorities
• Strong interpersonal skills, flexible in approach and adaptable to changing situations; able to work collaboratively with a diverse audience
• Effective, proactive communicator and relationship builder with the ability to translate complex issues and information into simple, key messages and deliver them creatively in a variety of communication styles
• Familiar with traditional and modern training methods (coaching, on-the-job or in classroom training, e-learning, workshops, simulations)
• Strong planning, organisation and administration skills
• Manage the development and delivery of SHEA training and initiatives
• Manage the achievement of the annual financial budget
• Work with colleagues to understand stakeholders in an effort to meet their expectations
• Embody Kier Group's values towards its customers and to promote its vision
• Ensure the timely input, accuracy and maintenance of data within business systems
• Engage with line management to ensure full attendance to events
• Implement Kier Group's SHEA Management System, policy and procedures and all legal requirements
• Manage the implementation of changes into normal operations ensuring smooth integration and minimising disruption
• Maintain, deliver and develop (continuously improve) processes for the administration of SHEA Training
• Set and agree levels of service with stakeholders and ensure team delivery to those levels To provide stakeholders with regular, accurate and consolidated information regarding capability, performance and compliance with policies and procedures
• Collaborate with external organisations to arrange training ensuring continuity and consistency in delivery
• Excellent communication and presentation skills in a variety of formats to different audience levels and types
• Ability to be seen as an ambassador for SHE training
• Ability to prioritise and manage conflicting projects / demands
• Ability to manage and effectively communicate with key stakeholders
• Ability to manage external SHE training provision
• Good level of ability across common IT programmes (Word, Excel, Outlook etc)
• Ability to use and manage data managements systems such as Oracle and Taleo Learn (training provided)
• Ability to manage financial administration, raising orders, validating invoices, authorising payments, facilitating recharges to businesses
• Used to acting on own initiative and taking ownership of projects or issues
• Positive mental attitude – “can do attitude”
• Ability to work on initiative – and deliver key objectives
• Reliable, conscientious and co-operative
• Ability to anticipate, understand and respond to others’ needs
• Ability to positively influence others
• Hotel Management/Human Resources/Training Related certifications and education
• A minimum of 6 years training experience, 3 out of which should be in a similar position
• Broad based hotel operations experience
• Experience in training and working with a diverse workforce is imperative
• Logical, organized and well planned in preparing and delivering learning materials
• Demonstrates past experience in managing E-learning activities
• Assess and develop formalized training
• Conduct new hire employee orientation
• Create, maintain, update and conduct leadership training
• Maintain and update training records
• Conduct training audits and make recommendations for continuous improvement
• Research and solicit outside training resources, as needed
• Market and communicate training strategy
• Advise Management on training matters
• Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
• Must be able to handle multiple tasks in a fast paced environment
• Computer literate in Microsoft Word, Excel, Windows and with the ability to learn HRIS systems
• Fluency in English both verbally and non-verbally
• Must have excellent associate relations skills
• High school diploma or equivalent required; certification or bachelor’s degree in related field preferred
• Experience dealing with confidential information
• Experience working in a computerized office environment, proficient with Microsoft Excel, Word and Power Point
• Knowledge of departmental/branch functions and organization
• Excellent organization, documentation and follow-up skills
• Public speaking skills
• Ability to travel 25%
• Ability to drive and walk considerable distances on a daily basis (5-100 miles per day)
• Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention detail
• Ability to work independently and under some pressure to meet deadlines
• Valid driver’s license and personal vehicle with insurance coverage as required by company
• Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments
• Ability to understand and carry out oral and written instructions and to request clarification when needed
• Ability to maintain established records and files
• Ability to routinely lift up to 50 lbs
• Ability to perform work during prolonged standing/sitting up to 8 hours; frequent bending, stooping, crouching, reaching, grasping, feeling and repetitive motion also required
• Must be able to work with a wide variety of people with different personalities and background
• Ability to handle multiple tasks and projects and work under deadlines
• Willing to improve skills and techniques by attending classes on employee’s own time
• Must be able to operate in a drug-free, tobacco-free workplace
• If internal, must not have written disciplinary issues within last 90 days
• If internal, must be in present position for at least 12 months to be eligible to apply
• Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness
• Identify and assess training needs through job analysis, career paths, annual performance evaluations and consultation with leadership
• Monitor, evaluate and, report the effectiveness, success, and return on investment of the training program
• Lead, develop and manage trainers, content developers, instructional designers, and training support staff
• Develop, implement, and monitor training programs which may include classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Investigate and identify new trends and technology to continually improve the success of training efforts
• Maintains technical knowledge by attending educational workshops, reviewing publications, etc
• Minimum 3 years of experience in training leadership in call center or sales operation
• Outstanding training skills and a demonstrated ability to transfer your knowledge to peers or direct reports
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, classroom e-learning, workshops, simulations, etc.)
• Extraordinary leadership, coaching, and development
• Judgment, problem solving, and decision making
• Planning, organization, multi-tasking
• Excellent verbal and written communications skills including business writing
• Ability to obtain P&C licenses as required
• Familiarity with insurance (P&C)
• Professional designations
• Training Effectiveness and Evaluation
• Implements business strategies with direct impact on business results
• Supervises, coordinates and provides leadership to training professionals to ensure training meets quality standards and expectations of client, center and corporation
• Supervises subordinate staff, including interviewing, hiring, discipline, performance review and
• Strong quality experience and training management in call center environment (inbound and outbound)
• Oversees primary activities of training specialists to ensure completion of tasks and attainment of departmental goals
• Resolves issues and contributes to business unit/area development. Manages work efforts of training professionals with responsibility for hiring, firing, performance appraisals and pay reviews
• Manages personnel activities of staff, i.e., hire, train, reward, motivate, discipline, terminate, performance reviews, and pay discussions and ensures certification of training specialists
• Evaluates and assesses new projects based upon size, complexity and time frame
• Serves as escalation point for issues beyond team authority; resolves conflicts involving scheduling, resources or technical issues
• May be responsible for conducting associate training, or supervisory leadership training
• May be responsible for budgeting of department personnel, capital and/or operations expenses
• Other related duties assigned as needed
• Knowledge of company products, services and business operations
• Advanced presentation, interpersonal, time management and organizational skills
• Highly organized and motivated with excellent follow-through, multi-tasking and problem-solving skills
• Proficiency in MS Office applications, e.g., Word, Excel, and PowerPoint
• Maintain and or revise cGMP training program initiatives to meet or exceed FDA requirements as well as industry standards
• Develop/approve cGMP related training curricula or approve external vendors that facilitate cGMP training in-house
• Oversee cGMP New Hire Orientation for all employees, contractors and temporary employees
• Monitor and track employee existing training requirements to ensure employees meet compliance requirements
• Prepare for and participate in internal and external audits as necessary
• Partner with Business Unit Directors and Managers to conduct needs assessments and determine training gaps
• Provide resources to close the training gaps within the organization
• Supervise and develop staff in cGMPs and personal career development
• Develop and implement training communications and marketing strategies
• Develop and implement tools to measure effectiveness of training programs
• Partner with Training Managers across B. Braun organization to share resources and drive consistency
• Knowledge of FDA regulations, Medical Device Industry Standards (US and Canadian)/Pharmaceutical Industry Standards, Internal Quality Standards, Medical Device Operations/Pharmaceutical Operations, Corporate policies
• Knowledge of training assessment, design, development and implementation
• Product management theory and practice
• Knowledge of driving change
• Knowledge of principles of strategic planning
• Leadership – coaching, feedback, motivate, reward, provide direction and guidance to team
• Strong training design and facilitation
• Drive for results – execute
• Influence- able to influence at all levels of the organization
• Learning Management experience
• Conduct effective meetings & facilitate to groups of all sizes
• Effective time management – handle various responsibilities simultaneously and meet deadlines
• Strong organizational skills, work prioritization
• Strong written and oral communication with all levels within & outside the company
• Effective project management – coordinate group efforts and provide leadership
• Problem solving and conflict resolution
• Analyze training data, metrics, budget requirements, expense projections and scheduling
• Measure training effectiveness
• Personal Computer – MS Office Suite
• 2-4 years management experience
• 3-5 years manufacturing/operations experience to include cGMPs internal procedures and policies, FDA standards and expectations and industry standards
• 2-3 years managing projects
• BA/BS degree or equivalent related experience
• FDA/Learning Management System experience
• E-learning design and development experience
• Change Management experience
• Knowledge and experience with Adult Learning Techniques
• Leadership Development experience
• Travel to training related seminars, occasional travel to other sites, conventions, training and meeting attendance
• University Degree in Scientific Area
• At least 8-10 years’ experience ideally gained in the vaccine business and in operations (R&D, manufacturing, quality), with experience in Quality System management and training management
• Experience in teaching/educational/adult training. Ability to prepare effective training content and deliver efficient training session
• Flexible thinking
• Excellent communication skills (written, verbal, virtual networks) and are able to clearly express and convey ideas and concepts
• Ability to communicate across all Vaccines organization and with teams
• Ability to manage networks and build relationships transversally across Q4R&D, R&D and vaccines network
• Fluent in spoken and written French and English both scientifically/technically as well as conversational
• Ability to adapt, work under uncertainty and accommodate flexible work demands
• Ability to withstand pressure
• Self-motivated, sense of urgency, entrepreneur and proactive
• Project management knowledge
• Solid knowledge of how to operate in a complex network and matrix organization
• Able to work in an autonomous way, yet know when to seek guidance from relevant stakeholders
• Good knowledge of inspection process. Previous participations to regulatory inspections
• Extensive understanding of GXPs, familiarity with international regulations and guidelines
• Manage the training information for QAR&D staff
• Drive maintenance of up-to-date training records for QAR&D staff to ensure organization is compliant with global regulatory requirements. Ensure all staff has a Job Description, CV and training plan. Escalate gaps to line mangers for action
• Manage transversal QAR&D curricula, in partnership with QAR&D processes owners and/or SMEs
• Support QAR&D line managers in definition of training plan for their team, by providing relevant information and guidance/best practices
• Ensure organization of transversal training sessions for QAR&D staff and GxP trainings (classroom, virtual classroom, e-learning, …)
• Review effectiveness of training management in QAR&D and escalate any issue to QAR&D Leadership Team. Propose improvement in managing and monitoring of training of QAR&D staff
• Stay up-to-date on continuous improvement initiative on training management at Vaccines, so that QAR&D training activities remain current, relevant and aligned with the organization
• As QAR&D Capability manager, liaise with the Global Learning and Development, to identify best practices and training approaches for implementation of learning and development of knowledge management
• Manage a network of QAR&D sub-team Training managers
• Develop and maintain a network of QAR&D training managers
• Provide timely and effective information to this network
• Organize and maintain a list of MyLearning Key Users for QAR&D
• Audits and inspections
• Point of contact for users and during the audits or inspections
• Ensure support to inspection readiness, auditing activities and CAPA follow-up
• Represent the Quality System department towards external audits/inspections for QAR&D Training
• Perform self-inspection on the training management in QAR&D
• Work in close collaboration with the Quality System document management team to ensure both systems are connected, aligned and complementary
• AS Quality System team member, be knowledgeable in written standards management, Good Documentation Practices, Deviation, CAPA and Change Control Processes, Risk Management & Quality governance in order to support other team members on those matters
• Work in close collaboration with the QAR&D partners to ensure one-voice QA, support, aligned and complementary
• Create/Improve training modules on a regular basis
• Provide training for new hires and up-trainings to tenured ones
• Monitor effectiveness of the training by providing knowledge check and assessments
• Support the training requirements for new projects on an ad-hoc basis
• Continuously identify opportunities to improve the quality of GrabCar’ supply platform
• Support the Head of Vertical in terms of assessing driver quality results and performance targets
• Build and develop a competent training team, encouraging cultural inclusiveness and sharing of plans, objectives and results
• Keep up to date with happenings by coordinating proactively with key departments such as Marketing, Driver's Management, Planning & Analysis
• Establish, achieve, and report on milestones periodically to the Deputy Head of Vertical
• Bachelor’s Degree in relevant field
• Good in written and spoken English
• At least 5-7 years’ industrial experience or as a trainer in industrial or vocational skills
• Decent proficiency in MS Office
• Comfortable with the technology space and providing training for both mobile applications usage and operations
• Excellent leadership, management, problem-solving, interpersonal, and communications skills
• Deep understanding of a winning team’s DNA; track-record of building well-rounded teams
• Go-getter and motivated leader who is able to get things done. One who is willing to both lead at high level and be hands-on as needed and pro-actively assume responsibilities and ownership
• Ability to work independently and deal effectively with complex, changing, and ambiguous environments
• Able to initiate and maintain strong relationships with relevant industry partners, suppliers and contractors
• Passionate about the social mission and making a positive impact in emerging markets
• Tracks, audits, coordinates and provides reports with regards to all technical, regulatory and required training within GSE & Facilities
• Determines the impact of and takes appropriate actions to account for training driven by regulatory, industry and business needs as they arise. Works closely and supports the field needs with all maintenance, safety and technical training
• Manage technical and compliance testing & training programs. This includes all technical, qualification and knowledge based training and industry testing programs
• Supporting the implementation of safety policies and procedures, securing resources from other organizations / divisions in order to carry out the safety objectives of the Corporation and outside Regulatory agencies
• Monitoring Divisional safety training and compliance efforts with specific emphasis on providing local management with information and practices that enable a reduction in the total number of injuries, injury severity, aircraft damages and total cost
• Manage contractors and other personnel at all training locations to perform required tasks
• Assist in the qualification training and program development for maintenance technicians
• Provides customer support to internal and external personnel
• Prepare presentations and reports for Management
• Provide support to local GSE & Facilities Managers in developing procedures to minimize United’s worker safety exposure and reduce non-compliance impact
• Optimize costs associated with logistics of training delivery
• Track the training completion rates and communicate trends to GSE&FACILITIES Management team
• Analyze survey results to determine opportunities for improvement in the design and delivery of the training and communications
• Knowledge of maintenance practices for specifically ground equipment and facility maintenance
• Knowledge of environmental and worker safety regulations impacting the aviation industry (OSHA & EPA)
• At least 5 years technical training or maintenance experience
• GSE& Facility maintenance experience preferred
• 1 year Microsoft Office experience
• 2 or more years HR management experience
• 3 or more years Walmart Logistics supervisory experience
• ASTD Training Professional certification
• Employment Type:Salaried FT
• Conduct Community Classroom training to new employee in the community department
• Support the General Manager and train current employees based on the market needs
• Partner with the training team to ensure Community Training in local market is effective and representative of WeWork’s brand and culture, including but not limited to
• You may apply for open positions within Community or in other WeWork business units if you are in good standing and you
• Responsible for presenting training capabilities to clients and potential PH customers
• Analyze training needs with external and internal customers to recommend, create or update training goals or programs
• Collaborate with Brand Teams, internal partners and vendors to develop and implement client-specific field sales training programs/curricula/launch meeting and budgets with a focus on product knowledge (features and benefits provided by client) and PH sales skills (objectives, creative openings, open/closed probes, handling objectives, closing)
• Responsible for developing periodic supplemental training to assess representative competency and improve sales ability through multiple media (video conference, telephone tests, etc.)
• Design and prepare/oversee development of training programs and materials to include ILT, e-learning modules, job aids, 'Train the Trainer'
• Deliver curricula from onboarding Field or Contact Center teams using blended approach
• Plan, organize, and conduct formal classroom and field training sessions as needed
• Develop, implement, and maintain appropriate training documentation (procedures, templates) for client implementations and home office initiatives
• Oversee and manage training vendors on the creation and building of training materials
• Work collaboratively within a cross-functional team to meet external and internal client needs and ensure alignment with business goals, objectives, and strategies
• Properly utilize Publicis Health's Learning Management System
• Build and develop strong, sustainable relationships with internal and external partners
• Minimum of 5 years of experience specifically in pharma sales training and development and/or organizational development, including curriculum design and development, and classroom instruction
• Formal pharmaceutical sales experience with at least 2-4 years sales management experience required
• Track record of successful design and delivery of sales training modules. Specific examples required
• Proven sales success 3-5 years as a Professional Sales Representative and/or a Field Manager preferred
• Pharmaceutical industry experience is required
• Instructional design expertise required across blended learning platforms - classroom, home study, OJT
• Knowledge of L&D current and emerging trends
• Understanding of e-learning authorware (e.g. Captivate, Articulate) and various LMS
• Must be proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Proven ability to develop creative and dynamic training solutions
• Strong focus on providing customers with superior support and service
• Strong rapport building skills and active listening skills
• Ability to display high levels of initiative, effort and commitment to successfully complete projects and assignments
• Ability to multitask and successfully operate in a fast-paced environment
• Strong process facilitation, problem solving and analytical thinking abilities to make sound business decisions on a day to day basis
• Excellent verbal, written and interpersonal communication skills and clear, articulate, grammatically sound speech
• Must be self-motivated and disciplined
• Must be able to deal with people at all levels inside and outside of the company
• Partner with the Global Head Training and Process Implementation, the Global Development University and key line functions to create and deliver specific trainings for Trial Management associates
• Function as Line Function Coordinator to review and assign Working Practices, SOPs, and FRMs (forms) per Trial Management roles utilizing the Standard Training Applicability’s and Resourcing (STAR) database
• Track and report training compliance for associates on a monthly/quarterly basis (e.g., curricula, course information, schedules, and completion records). Highlight persistent non-compliance to appropriate management, as applicable. Identify potential reasons for lack of training compliance and propose action plan(s) to address
• As a follow-up to audits and/or Health Authority inspections, provide and/or organize training on areas identified as needed, in close collaboration with Process Control Managers
• Responsible for the coordination and logistical oversight of key Trial Management events
• Function as Trial Management representative at functional and cross-functional process im-provement initiatives to contribute LF-specific input and perspective to the overall project
• Responsible for the maintenance of the internal Trial Management training SharePoint site to ensure that most up-to-date information is available
• At least 5 years working directly in the area of global clinical trial execution/operation
• 2+ years of experience as trainer, facilitator and/or course curriculum developer within the clinical trial environment is strongly preferred
• Excellent communication and presentation skills for diverse audiences and in a global setting
• Proven ability to build collaborative relationships at all levels within a global organization
• Strong organizational skills including managing multiple and overlapping deliverables/timelines
• Advanced proficiency in computer software, SharePoint, MS Excel, web-conferencing
• Minimum 2 years' experience in a training or marketing role, preferably from a laboratory or commercial supplier in the diagnostics industry
• Proven ability to schedule and deliver relevant & effective training programs
• 3 – 5 years' experience in the Diagnostics industry preferred
• Strong operational and process management skills
• Ability to work effectively with cross functional teams, internal and external audiences
• Ability to maintain and demonstrate compliance with a Quality Management system
• Strong focus on customer satisfaction and the ability to adapt programs to deliver it
• Outstanding written and verbal communication skills, instructional design
• Diploma / Degree (or equivalent) in Applied Science and / or tertiary qualifications in Marketing or Adult Learning
• Coaching successful performance of commercial and support teams
• Development of high quality training materials
• Administrating and deploying content via the Sum Total Learning Management System and other SCORM compliant systems
• Knowledge of, or experience with, ADD products
• Data analysis, reporting and Microsoft Office 365,
• Training Delivery: Conduct high-quality, tactical and strategic training for Krux new hires, delivery partners and clients via onsite manager-led training sessions at client locations and via virtual online sessions and webinars. Utilize effective presentation and facilitation skills including creative training techniques and methods. Augment delivery of training based on audience feedback. Work with the Client Support team to identify patterns in support requests and modify training format to address topics that require further education
• Product Rollout Support: Learn all relevant aspects of current and new product rollouts to ensure delivery of effective product training. Work with other Krux team members to identify training needs and opportunities where product knowledge would further the company's goals. Hold Internal Lunch N' Learns and Webinars to train employees on upcoming product/feature launches
• Curriculum Development Support: Contribute ideas for refinement of Krux Academy and identify gaps in existing material. Work closely with the Curriculum Developer to inform high quality and high impact learning and reference materials such as training presentations, recordings, and e-learnings
• Anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of clients, partners and colleagues
• Effectively communicate technical information in non-technical terms
• Demonstrate excellent written and verbal communications skills
• Grow product knowledge and training presentation skills through continuous professional development and application of learning industry best practices
• Exhibit self-confidence and strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
• Drive to deliver high quality, engaging manager-led and virtual classroom sessions
• Is willing to travel up to 75% of the time
• 3+ years professional experience in a functional training role with emphasis on technology
• 2+ years experience in marketing technology, ad technology and/or DMP technology
• Deep understanding of the martech/adtech/data ecosystem
• Bachelor's degree required. Advanced degree a plus but not required
• Second (or more) language a plus
• Experience delivering web-based training is highly preferred
• Capable user of Microsoft Office, Learning management system, JIRA, GoToMeeting
• Partnering with the Global Field Enablement Training Team to develop a training strategy for GCP JAPA and to ensure global training initiatives and content is relevant for team members in the region
• The management and delivery of JAPA Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops
• Partnering with Global Field Communications, Product, Marketing, and other Operational teams to lead training to the field in JAPA
• Working with Training vendors to ensure high quality, relevant training content is delivered to the GCP Field Teams
• Collaborating with key project stakeholders to analyze learning needs, recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out
• Leading one team member
• Extensive years of experience in Learning & Development, Field Sales/Account development or support roles
• Experience partnering across many functional areas (such as Field, Marketing, Product, Risk, Operations)
• Experience designing and/or delivering training or coaching
• Strong communication (written and verbal), and influencing skills at all levels in an organisation
• Flexibility and resilience to respond to changing requirements of the business Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly
• People Management experience (preferable)
• Five or more years of experience managing a group of trainers and/or instructional designers
• Expert knowledge of the design, delivery, administration and evaluation of training and development programs
• In-depth knowledge of instructional design principles
• Extensive knowledge of the business units
• Excellent consultative, project management, analytical, strategic planning and organizational skills
• 5+ years training experience, including 2+ years leading or administering a training program
• Significant experience with software training
• Proven experience with training development tools such as Articulate Studio, Captivate, etc
• Proven experience in development of written training materials
• Thorough knowledge of practices and policies related to training development and management
• Ability to effectively create appropriate training material via PowerPoint
• Ability to create Computer Based Training (CBT)/web-based training
• Ability to deliver training content in live class setting
• Ability to develop and execute a strategic training plan
• Ability to effectively utilize change management practices
• Ability to collaborate and influence leaders
• Ability to effectively manage multiple assignments simultaneously within tight timelines
• Experience in healthcare software or healthcare industry
• Familiarity with Agile software development methodology
• Familiarity with healthcare analytics, healthcare data integration, or healthcare quality measurement
• Conducts learning/training needs analyses and recommends realistically deployable learning and human
• Applies knowledge of instructional design and adult learning theory to the design and delivery methods of new
• Bachelor's degree or equivalent combination of education and professional experience
• Year of experience in training, education, or instructional design
• Experience working with instructional design and adult learning and training methodologies
• Experience working with current technology and multimedia to develop and apply to training programs
• Experience working with communications practices, principles and procedures
• Lean Six Sigma (Black belt) or other Quality certification required
• Project management certification such as PMP/PMI certification preferred
• Typically 6-10 years experience
• Assemble training programs specific to local client needs and ensure inclusion in HRIS competency Management function and other training records
• Oversee the staffing, scheduling, and on-site training for security officers
• Ensure that contract-required training and screening elements for security personnel have been met
• Must possess current certification as a New Jersey Security Officer Registration Act (SORA) Instructor
• Minimum of 1 year classroom instructor experience
• Global Security Operations Center Manager (South Brunswick, NJ)
• A relevant CIPD qualification
• Experience within Learning and Development
• Experience of managing and leading a team
• A thorough understanding of the training cycle including learning needs analysis and design
• Good analytical and conceptual thinking and ability to deal with complexity and ambiguity
• Strong planning and organisational skills
• Experience in working with external suppliers
• Stakeholder management at a senior level
• The ability to influence colleagues cross functionally with no reporting lines
• Training Supervisors
• Training Coordinators
• Training Analysts
• Additionally the position requires a managerial role in the following areas
• Bachelors Degree and 7+ years work experience in Training or related field experience with at least 3 years of direct management and supervision of personnel and resources; Less experience may be appropriate with advanced degree
• Ability to travel approximately 25%, including internationally
• Experience with Learning Management Systems (e.g. SumTotal, ISOTrain, LERN)
• Experience working in a regulated industry, preferred experience in the Medical Device industry
• Candidate should have proven experience managing a variety of training projects and demonstrable knowledge over a breadth of technology solutions related to Learning Management Systems
• Two (2) years’ experience working in Afghanistan with an understanding of the culture, social customs, and values that impact Afghan adult learning
• Experience developing formal classroom courses and materials to military Instructional System Designer (ISD) standards, including a working knowledge of the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) instructional design framework
• Ability to collect, analyze and summarize data and to prepare clear and concise reports
• Excellent organizational and time management skills
• Education: Bachelors’ degree in a related discipline
• Security Vetting: Must obtain/maintain an active DoD Secret security clearance and maintain eligibility for the duration of the contract (U.S. citizenship required)
• Language Skills: Strong, professional, oral and written English communication skills; ability to speak, understand, read, and write in Dari is a plus
• Experience with CorePartners – Core Asset Management System (Core AMS), Core Inventory Management System (Core IMS), Core Vehicle Management System (Core VMS)
• Hires and supervises Trainers/Team Managers/Training Managers　in a manner that ensures each is qualified and capable of delivering first rate training/nesting
• Ensure Key Performance Indicators (KPI’s) including Representative Resolve (RR %) are achieved. May directly communicate with clients in the nesting environment
• Recruit, develop and retain a team of direct reports to ensure they are proficient in their job skills and provide constant follow-up coaching to our Customer Service Representatives (CSR’s)
• Participate in a variety of special projects and perform administrative
• 3-5 years of proven success as an internal and/or external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment
• Solid understanding of training processes and practices for adult learners
• Proven experience in call center training and management of training departments
• Excellent communication, problem solving, and decision-making abilities
• Ability to manage time, to balance multiple priorities, coach and develop teams, and set and accomplish goals
• Strong project skills
• Conduct IT training for all new hires, via one on one, classroom setting or videoconference
• Conduct general application training (Office Suites, PDF, etc.)
• Develop curriculum for application and hardware training & create documentation for it
• Conduct individualized one-on-one training as needed
• Consult with end users regularly to identify new training opportunities
• Maintain the Training Knowledgebase, Best Practice Tips, how to’s, and other publication sources, to aid our users in self-help
• Plan, design, and implement effective, engaging, innovative, and interactive training activities
• Create, update, and maintain training templates and documentation including creation of brochures, Quick Help guides, and other training materials
• Provide assistance and participate on new project(s) testing and deployment/delivery
• Organize reference materials and develop standard operating procedure (SOP) manuals in written and electronic format
• Develop multimedia visual aids and presentations in accordance to 508 compliance
• Develop a training schedule
• Track user training records
• Address Civil Division customers training needs via classroom training, demonstrations, and one on one training, meetings, conferences, and workshops
• Translate technical documentation into content that can be more easily understood by a non-technical person
• Work with internal teams to obtain an in-depth understanding of our product and the documentation requirements
• 02-03 years w/High School Diploma
• Writing and creating a training plan
• Produce role-based user manuals describing the step-by-step instructions in how to use the final solution
• Prepare a training resource plan
• Responsible for producing/modifying the ServiceNow basic documents to produce the USSS-specific training materials for varying user groups such as USSS trainers, administrators and the Tier 1 and 2 help desk technicians
• Must possess exceptional interpersonal skills and superior oral and written communication skills
• Current USSS EOD or active DHS EOD or active DoD Secret clearance
• Prior experience working for/on federal client site
• Prior experience with ServiceNow
• Experience in an Agile development environment
• Deliver approved training content and handle training logistics via classroom and web-based (WebEx) training to newly hired team members on assigned program
• Handle day to day operations of new hire training
• Utilize a variety of learning techniques that are effective and appropriate for various individual learning styles such as face-to-face and virtual
• Identify learners who require additional support/remediation by monitoring learners' progress throughout the training experience
• Coordinate training resources for Product Training and Certification
• Conduct training evaluations and facilitates testing process
• Properly utilize Touchpoint's and/or Client's Learning Management System
• Work Collaboratively within a cross-functional team to meet client needs and achieve common goals
• Work closely with the Client Training Department and Client Training management to support both national and regional training needs as well as individual training and development needs
• Ensure training requirements/curricula meet the needs of a clinically regulated environment
• Support development and implementation of the train-the-trainer-sessions, materials and resources
• When requested, help identify evaluation strategies, practices and tools to measure and report on the effectiveness of training initiatives
• Comply with all the client and Touchpoint Solutions policies, including training, compliance and ethics requirements, and uphold client's reputation as a global industry leader in improving human health
• Must successfully complete all required training, including compliance within the time allotted
• Minimum of 5 years' experience in Pharmaceutical Sales or healthcare
• Managed Market experience
• Through knowledge of the pharmaceutical industry
• Excellent verbal, written and interpersonal communication skills and clear, articulate and grammatically sound speech
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge
• Excellent selling/persuasion/presentation skills
• Ability to display high-levels of initiative, effort and commitment to successfully completing projects and assignments
• Ability to multitask and successfully operate in a fast paced environment
• Flexibility and ability to handle multiple tasks simultaneously
• Demonstrated mentoring/coaching skills
• Demonstrated technical aptitude, working proficiency in Microsoft Word, Excel, and Outlook
• Must be able to successfully complete client training and meet training expectations
• Ability to travel to work related meetings and functions (including overnight and/or weekend)
• Five or more years of experience managing a group of trainers and/or instructional designers　
• FINRA Licenses (Series 7, 63 & 65 or 66 & 24)　
• Considerable knowledge of the design, delivery, administration and evaluation of training and development programs
• Excellent interpersonal, verbal and written communication skills　
• CFP, CLU, ChFC, CFA designation, preferred　
• Insurance licenses, preferred　
• Experience with MoneyGuidePro, eMoney or NaviPlan, preferred
• Manage a team of trainers, making assignments as required to meet training delivery expectations
• Conduct training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes
• Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
• Work with the Quality Assurance team to address necessary training gaps
• Coordinate training schedule with the hiring and training demands of the program
• Test trainees to measure progress and to evaluate effectiveness of training
• Assist employees with problems concerning "how to" perform specific tasks related to their position
• Make suggestions on improving work procedures in the service center
• Maintain trainee personnel records
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Evaluates training by evaluating effectiveness of training to specific job applications
• Possess at least five (5) years of successful experience as a training facilitator, designer, or other training support function
• Have two (2) years’ experience leading/managing a team
• Experience developing teaching aids for different audience levels
• Knowledge of government technologies used to deliver one or more Louisiana Department of Social Services programs
• Evaluate needs of the department and plan training programs accordingly .Develop, implement, and monitor training programs within an organization
• To ensure and help deliver
• Excellent written and verbal communication skills (English)
• Experience in managing the expectations of senior stakeholders
• Experience in Learning management
• Ability to complete multiple tasks against tight deadlines, able to prioritise and organise effectively and to cope with sustained pressure
• Experience in information technology as organizations introduce more e-learning and technology-based tools
• Strong interpersonal skills because delivering training programs requires collaborating with staff, trainees, subject matter experts, and the organization’s leaders
• Critical-thinking skills when assessing classes, materials, and programs
• Set department objectives and overall design guidelines for a team of instructional designers, technology managers, and contractors tasked with analyzing and testing course content and translating content assets into multiple formats
• Manages the activities involved in the design, preparation, delivery, and facilitation of all training based on target audience analysis
• Continually assesses and evaluates impact and overall effectiveness of facilitation responsibilities. Does so by consistently reviewing learning program participant evaluations, as well as soliciting additional or other feedback
• A minimum of 2 years’ previous sales and/or sales management experience preferably in the Retail Pharmacy, Pharmaceutical, Specialty, or other related industry
• Previous experience supporting team members and peers in the field in formally and informally developing their skills and abilities
• Proven experience collaborating successfully with leaders and/or stakeholders in other disciplines within a cross-functional organization
• Familiarity with online learning platforms and related technologies (e.​g.​, HTML, Articulate, Captivate, Flash, Cornerstone (or other LMS)
• Experience in healthcare industry and pharmaceutical distribution
• Confer with management and conduct surveys to determine training needs based on production, quality and safety needs in the assigned facilities
• Develop recommended training plans and programs to meet training needs
• Coordinate and assist in the execution of the approved training programs
• Develop and secure necessary training outline needs, texts, and subject courses and other supporting items as needed
• Follow up and report on training results; take or recommend indicated corrective measures
• Oversee the maintenance of training records using the LMS system and prepare and issue reports. Ensure all training documentation is up to date and kept according to outside regulations and Shaw requirements
• Areas of responsibility for delivering training include SAFE/OSHA required training, on the job training, environmental training, HR compliance training, plant specific orientation and GED programs
• Keep abreast of trends and developments in the field and keep management advised, with recommendations
• Provide advice and counsel on training matters and generally serve as facility expert in training and closely related areas. Work closely with H.R. Managers, E.H.S. Managers, Corporate Training, and other corporate/divisional departments
• Maintain contact with local community colleges and schools as they relate to training needs of the facility and its employees
• Select, train and develop Trainers. Supervise and evaluate the work of Trainers and other assigned instructors
• Manage the on the job training program for assigned facilities including the selection, training and evaluation of on the job trainers
• Conduct management training programs in the facility as needed
• May be responsible for the coordination of training for the facility performance evaluation program and other non-plant administered training
• Prepare weekly / monthly reports timely or as requested by management
• Attend weekly QIT meetings and other staff or leadership meetings as required
• Coordinate the on-site GED program working in conjunction with the Shaw Learning Academy GED Continuing Education Manager
• Must be able to work off shifts and or weekends at multiple locations as needed
• Travel is required to multiple locations
• Direct reports will include office hourly HR Trainers at multiple locations
• Demonstrate Customer Orientation
• Plan and Organize
• Build Trusting Relationships
• Build A Successful Team
• 3-5 years of sales training experiences
• Minimum 5 years of successful management experience in the pharmaceutical or medical device field (hiring and performance management experience preferred)
• Experience training or selling biologics
• Three to five years of training experience
• Minimum one year of supervisory/management experience
• Strong consultative, project management, analytical, planning and organizational skills
• Basic managerial skills
• Directly supervises Trainer/Team Managers. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Hires and supervises Trainers/Team Managers in a manner that ensures each is qualified and capable of delivering first rate training/nesting
• Recruit, develop and retain a team of direct reports to ensure they are proficient in their job skills and provide constant follow-up coaching to our Customer Service Representatives (CSR's)
• Bachelors degree or equivalent directly related work experience
• Minimum of 3 years leadership experience, preferably in a call center environment
• Conduct training for SENS3 capabilities
• Supervise training team
• Coordinate with IT Staff to implement and continually improve computer technology training
• Oversee development of training courses and deliver training to end users
• Ensure training schedules are met and quality training is delivered by means of standards of achievement
• Ensure all network/systems users and Information Management Officers who serve them receive quality hardware equipment and systems training
• Trains personnel by conducting formal classroom courses, workshops, and seminars.EXPERIENCE REQUIREMENTS
• Excellent computer skills including MS Word & Excel
• BA/BS + 7-9 years of experience
• BA/BS degree required,
• English (every additional European language is a plus)
• Facilitation, sales skill training, sales coaching accreditation
• Computer skills: MS office, CRM system, LMS
• Excellent communication skills, able to connect and quickly create relationships with people at all levels of the organization
• Able to partner with senior leadership team members
• Able to influence, drive adoption of new processes & tools by articulating their value proposition
• Seasoned critical & analytical thinker
• Sales Training Management experience (at least 3 years)
• Sales and/or sales management experience preferred in the medical device industry (2 years) with a track record of sales success
• Working in a European environment and in virtual teams (at least 1 year)
• Familiar with Adult Learning Principles and instructional design principles (needs assessment, learning objectives, performance metrics, and training tactics)
• Experience with sales skill training and sales coaching (e.g. Integrity Selling, Situational Leadership)
• Customer Relationship Management Systems (preferable SalesForce.com)
• Familiar with sales methodologies, commercial concepts, procedures and practices
• Experienced and effective in different training settings, commands attention and can manage group
• Excellent Communication, presentation and facilitation skills
• Global Perspective
• Business Acumen, able to articulate value proposition
• Critical, analytical and stratgeic thinker
• Business process minded
• Relationship Building, able to influence and negotiate
• Functional and technical skills: is up to date in sales skill training, adult learning tactics, training systems, motivated to learn
• Organizational Agility
• Perseverance
• Willingness to travel up to 75% within EMEA
• Works with Talent Management and the business to assess and propose training and development needs, programs and objectives
• Develops and monitors spending against the departmental budget
• Obtains and/or develops effective training materials utilizing a variety of media
• Trains and coaches employees
• Plans, organizes, facilitates and orders supplies for employee development and training events
• Conducts follow up studies of all completed training to evaluate and measure results
• Modifies programs as needed
• Works effectively as a team member with other members of management and HR staff
• Works closely with outside vendors to perform various training programs
• Understand and enforce company safety rules to create and maintain a safe work environment
• Conducting performance appraisals for all direct reports as needed
• This position requires 50% travel
• Ability to communicate with all levels of management
• Computer skills (Microsoft Excel, Word)
• Ability to work on multiple projects with varying priorities and deadlines
• Ability to meet stringent deadlines
• Ability to effectively write training programs
• Certified Professional in Learning and Performance (CPLP) Credential preferred
• 5 – 7 years Training experience
• Hands on experience working to develop and implement Training programs
• Teach and certify assigned associates their job specific Standard Operating Procedures (SOP) and departmental tasks, while reinforcing safe work practices
• Evaluate associates’ skills and performance against teachings. Use departmental tools to assess associates’ progress and understandings
• Measure performance against standards or productivity metrics
• Coach, mentor and provide feedback to team and associates
• Track and complete recertification needs and other reports for LP and management
• Provide regular updates to management on the status of performance categories
• Maintain a clean and safe work area and exhibit safe work practices at all times
• Adhere to OSHA and company safety standards and policies
• Perform additional tasks as assigned by management
• May be involved in accident / incident investigations
• May be involved in writing Service Level Agreements (SLA) between departments
• Updating SOPs as necessary
• Bachelor’s Degree in Management, Logistics, or related field and /or equivalent work experience preferred but not required
• 4 to 6 years’ experience in a Manager role
• Knowledge of process improvement processes such as Six Sigma and or LEAN (5S) preferred
• Responsible for creating, designing, developing, and implementing high performance product sales and application training courses designed for delivery via classroom, field locations, video and/or online
• Partner with key business groups to create, edit and produce necessary training materials
• Deliver solution-based sales & applications training to internal employees and to PAPANA’s external sales channel
• Create and deliver “Train-the-Trainer” modules to enable others to deliver PAPANA’s training courses. #LI-NR1
• Experience as a trainer is required,including developing training materials
• HVAC experience a plus
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Ability to facilitate leadership and Guest service curriculum
• Knowledge of principles, practices and techniques of adult learning
• Knowledge of transfer of training techniques
• Ability to apply instructional design techniques to design and develop leadership and Guest service curriculum
• Knowledge of principles and processes involved in business and organizational planning, coordination, and execution, including, strategic planning, resource allocation, and leadership techniques
• Ability to operate computer software programs such as Microsoft Word, Powerpoint, Excel and Access
• Ability to exercise effective organizational and time management skills
• Experience managing and tracking expenditures
• Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Ability to perform tasks independently without day-to-day supervision
• Skill in using tact, discretion and prudence in dealing with difficult situations
• Skill in using initiative and independent judgment within established procedural guidelines
• Skill in contributing effectively to the accomplishment of team or individual goals, objectives and activities
• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Mobility to work in a typical office setting, use standard office equipment, capable of travel to and from various Station Casinos' locations by automobile or other mode of transportation in order to attend meetings and facilitate training courses
• Consults with other leadership and managerial teams to conduct needs analysis. Sets and deploys standards and expectations for processes, procedures, customer satisfaction programs and performance levels. Develops training plans from gap analyses and determines both short-term and long-term training objectives
• Works in conjunction with Instructional Design resources to develop department-specific internal training courses for a department’s employees by planning course curricula with department heads, writing and editing course materials and using internal and external sources as appropriate
• Reviews the general development needs of employees with division leadership and managerial teams. Coordinates training programs and classes with trainers or business content experts to facilitate employee training. This includes but is not limited to preparing quarterly seminar and class schedules; coordinating training requests for new employees; and scheduling employees into training classes
• Manages the activities of the training team that includes but is not limited to the coordination and administrative support for training programs; facilitation and presentation of classes; needs analysis; identification of performance metrics; and measurement of those metrics
• Responds to employee and manager questions about training programs in a manner that supports the organization’s culture of open communications and drive for customer service excellence
• Proactively works with department heads on a monthly basis to ensure employees have effective tools and training to support successful work performance
• Maintains an awareness and currency of organizational development principles as well as new Company initiatives, services and operating practices. This may involve attending advanced training sessions or meetings in which information is imparted and discussed. This may also require participation with and maintenance of memberships with professional work groups; attending trainings, seminars, and other business-related conferences; and interfacing with peers
• A professional and advanced knowledge of learning and development and the ability to plan and manage the Company’s internal programs as described, as normally obtained through seven years of experience in a Human Resources/Learning and Development role with at least four years’ experience in training and career development in which incumbents performed needs analysis, curriculum development and implementation. Managerial experience in a training environment is preferred
• Previous training or organizational development experience in the insurance industry, a call center or a similar service environment is preferred
• Excellent knowledge of training and organizational development practices and principles as well as training, career and organizational development techniques, policies and procedures
• Excellent verbal communication skills and technical writing skills, presentation/facilitation skills and strong interpersonal skills are required to perform the functions as described. A proven ability to present information, effectively interact with others and manage diverse personalities is essential
• Incumbents must also be able to work well in a team environment and through others to accomplish common goals. The ability to work effectively with people of diverse backgrounds and at all organizational levels is also required
• A strong customer service orientation is essential
• Excellent planning, time management, decision-making and organizational skills are required. Incumbents must be able to employ good analytical skills to perform needs analysis as described. Additionally the ability to develop and implement actionable work plans to meet organizational needs is necessary
• Knowledge of flexible spending accounts, health savings accounts, COBRA, and commuter benefits desired although not required
• Incumbents must have proficient skills and abilities with a personal computer and have a solid knowledge, understanding and experience with Microsoft Office Suite, specifically with Outlook, PowerPoint, Word and Excel
• Act as primary learning administrator and be responsible for the setup, tracking and delivery of learning activities and content within our learning management system (LMS)
• Collaborate with key management throughout the organization to ensure in-depth understanding of business needs for the employee training system and that the system and its contents are aligned with these needs
• Assume a leadership role in the development, implementation and delivery of educational products and innovative educational technologies for internal and external customers, including e-learning tools. Be able to develop content and present to stakeholders
• Work closely with employees, managers and supervisors to develop training matrices and course curriculums for affected Rapiscan employees
• Coordinate the development, implementation, and ongoing maintenance of eLearning systems, employee training certifications, training programs, and educational materials
• Maintain standards for all internally developed training – e.g. testing, pass/fail rates, content design
• Be able to produce customized reports for stakeholders and leadership, e.g., reporting and analytics around training
• Develop tools for evaluating training effectiveness and ensuring that the training programs are meeting the needs of the business
• Ensure that all regulatory and compliance training requirements are implemented and maintained in a compliant manner
• Establish, implement, and enforce standard procedures and practices around content development and deployment to ensure consistent and well-integrated content structure
• Recommend and implement improvements to the training process driven by new regulations, industry standards, new technologies, and internal business needs
• Periodically apprise executive and senior management of major and important training issues, including trends in findings
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the company’s values, Code of Ethics and Conduct, and applicable compliance policies
• Bachelor’s degree in Business, Education, Learning and Development, or a related field (Master’s Degree preferred)
• 5 – 8+ years of relevant work experience in a training system leadership role required
• Experience leading cross-functional teams desirable
• Demonstrated strong proficiency with Microsoft systems (Excel, PowerPoint, and Word) required
• Working knowledge of Learning Management Systems and implementation experience required
• Proven ability to lead large scale projects from requirements definition through production and effectively manage scope, schedule, cost, quality, and resources
• Strong knowledge of adult learning, educational techniques, instructional design, and training principles
• Strong leadership and communication skills, including attention to detail
• Demonstrated experience leading teams and motivating employees
• Ability to interface and influence at all levels in the organization
• Ability to learn complex systems and business processes and define requirements for solutions
• Excellent organizational skills and ability to plan and implement resolutions to problems
• Demonstrated project management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
• Excellent verbal and written communication skills, including attention to detail; strong questioning and listening skills; and the ability to look beyond obvious answers in order to understand the impact on other areas is required
• The ability to make effective presentations to all levels of the organization is required
• The ability to prioritize and manage multiple projects and meet deadlines is required
• The ability to work in both a collaborative (team) environment as well as working independently is required
• Experience working with diverse cultures and employees
• Highest ethical standards and integrity
• Mapp competencies for all departments and functions involved with the help of job descriptions, and ensure that the information is updated and available at all time
• Ensure adequate training for every employee
• Prepare and execute an annual training plan that will enable employees to acquire and develop competencies and that will ensure the versatility of our staff
• Define the training strategy of the company
• Ensure team building and lead the training activity
• Ensure administrative management of trainings
• Define the training budget and its follow-up
• Licence/Master in Human Resources Administration, training engineering, or equivalent by experience
• 2-5 years’ experience in an HR department, ideally focused on training
• Good legal knowledge (no expertise required, but the person should be able to handle the legal aspect of training)
• Computer skills; HR systems & e-learning tools knowledge
• Fluent in French and English, both in speaking and writing
• Equivalent experience equals 7 years' experience with an Associate's degree or 9 years' experience with a high school diploma or GED
• 5 years of program or operations management experience in an Emergency Response Service field
• 2 years supervisory experience
• Set and execute specific goals for local delivery of learning and development programs
• Collaborate with Talent Management, and other business training functions on local program needs and impact
• Develop, present, and/or facilitate training program materials that elevates the capabilities of SGWS employees
• Assist in identifying internal metrics, measurements and evaluation tools to assess training effectiveness
• Identify on-going business needs to be addressed and satisfied by meaningful, action-oriented training. Collaborate with the Corporate CoE and Regional L&D Director on the identification and development of new learning initiatives identified within the market
• Execute training programs that incorporate classroom, on-line, on-the-job, self-paced and other learning. Specific curriculum to include
• Bachelor’s Degree, Organizational Learning, Training or related equivalent experience preferred
• ATD Certifications or equivalent
• Wine & Spirits Industry Certifications (WSET, CMS, Society of Wine Educators) preferred
• Minimum of 2 years industry experience preferred. Wine and spirit product knowledge a plus
• 2-3 years of experience applying adult education theories, methods and strategies in a sales organization
• Relevant experience in adult education, program management, and/or applicable business/human resource disciplines
• Develops training and curricula, in partnership with the VP of Operations and the VP of HR
• Ensures training programs support the changing needs of the business and address new initiatives, while staying abreast of current learning and development trends, technology and practices
• Evolves and enhances new employee program offerings; including the new employee orientation experience to drive culture and employee engagement and to inspire our crew to become brand champions who want to grow their career with us
• Utilizes innovative learning practices, research, insight, experience and understanding of the needs and culture of our company, to develop and deliver instructor led, e-learning, or blended learning content and programs
• Develops and implements employee feedback processes in order to enhance learning programs and materials
• Ensures all learning content and programs are current and have gone through proper review cycles (i.e. regulatory, legal, etc.)
• Identifies and partners with subject matter experts (SMEs) across the organization
• Partners with Regional Managers/ Vice Presidents/Department Heads to deploy all training and development programs in order to build a strong foundation for learning and creates a culture of learning
• Ensures that all development programs meet stated objectives through analyzing metrics and business impact
• Bachelor’s Degree or related technical college program or equivalent combination of education and training experience preferred
• Impeccable follow-up and follow-through skills to meet company deadlines required
• Minimum of 2-5 years of relevant experience including work in a multi-site environment/organization
• Experience in leadership development, needs assessment, instructional design/content development within a corporate learning & development setting
• Experience with E-learning systems
• Customer focused, and proven track record of respect and building relationships with field operations
• Highly collaborative with strong interpersonal skills to successfully work across the organization
• Excellent verbal/written communications skills
• Coaching and strong influencing skills are mandatory as well as being comfortable interacting with all levels of team members
• Highly developed analytical skills and data savvy
• Flexible, highly adaptable to change with intellectual curiosity
• Prior experience in the natural foods industry preferred
• Ability to act independently and autonomously with little supervision
• Ability to prioritize multiple tasks requiring deadlines
• Possesses strong organizational skills and has strong attention to detail
• Must be self-motivated with a high degree of personal integrity and professionalism
• Possesses advanced proficiency in Microsoft Word, Excel and PowerPoint required
• SAP/ERP Experience a plus
• Cornerstone on Demand experience a plus
• Develop and deliver end user training on HR-related systems and processes, including the Workday application for major HR initiatives and Business As Usual (BAU) HR lifecycle programs
• Deliver training (virtual and in-person) for new Workday functionality, ongoing training for various groups, executive support, employee/manager yearly processes such as: goal setting, performance management, etc
• Responsible for improvement of the overall user adoption of the Workday system for both employees and managers by developing content designed to improve user experience via trainings, tips, hands-on support and other methods
• Continuously look for opportunities to streamline HR processes, Workday help text, system functionality and increase Workday user adoption globally
• Monitor the twice yearly Workday system upgrades for impacts to current or new functionality and develop appropriate training plans
• Support AIG’s intranet Life & Career content management resource by acting as back-up for BAU and project requests
• Partner with HR centers of excellence (COEs) and other groups
• Motivate and influence the team to successfully meet goals and initiatives
• Ensure training meets and exceeds customer expectations
• Collaborate with Consulting, Engagement Management, Implementation, and Product Learning teams to ensure successful training engagements
• Build and maintain relationships that foster open communication with internal and external customers
• Review, hire, and train employees
• Facilitate meetings, both internally with the team, and with products, related teams, and divisions within RealPage
• Evaluate training offerings to identify gaps and develop processes ensure completeness and accuracy
• Monitor staff utilization to ensure proper resource allocation
• Maintain advanced knowledge of team processes, offerings, and RealPage products
• Creatively innovate solutions to improve existing training processes and materials
• Collaborate with leadership team to address issues or gaps in procedures, standards, and staff performance
• Participate in peer review and editing processes
• Assemble regular status and utilization reporting for leadership team
• Minimum 3 years previous experience as a professional trainer, training manager or equivalent experience; software or multifamily industry preferred
• Minimum 3-5 years previous experience designing and developing training programs and course materials
• Proven ability to motivate team towards desired goals and exceptional performance
• Excellent analytical abilities to track success of training and develop contingencies when applicable
• Strong organization skills, coordination, and planning of tasks and activities
• Advanced knowledge of Microsoft Office products including Outlook, PowerPoint, Excel, Word, and Visio
• Previous experience managing a cost center or proven success with achieving targeted revenue goals
• Must be able to multi-task, work in high paced and deadline driven environment
• Must be able to communicate with external customers and internal business partners effectively
• Knowledge of RealPage products, SharePoint and SalesForce a plus
• Ability to travel up to 20%, domestically
• Committed to company values
• Initiate, coordinate, execute, and follow-up on all training activities within the hotel
• Conduct new hire orientation, coordinating new hire attendance with the HR Manager
• Facilitate Service Promise training with the assistance of other department leaders
• Facilitate Train the Trainer training
• Facilitate Harassment & Discrimination Training
• Facilitate Leadership Promise Training
• Facilitate DESA Training
• Coordinate and communicate the quarterly training calendar
• Ensure consistent and timely departmental training of new colleagues
• Assist in organizing and attending colleague events
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
• Assist with other duties as assigned
• Minimum 3 - 5 years experience in the hospitality environment, with minimum of 2 years in a leadership role
• Previous human resources leadership experience preferred
• Ability to focus attention on colleague needs, remaining calm and courteous at all times
• Strategically plan and implement training to support established sales goals and customer needs
• Develop and update current technical manuals and support the production, marketing and sale of them for profit
• Develop annual training schedules and budgets for the respective training program
• Update and align Eaton University training programs for EMEA needs
• Deliver training courses (minimum of 600 hours annually) within the level of knowledge and skill level of the incumbent
• Design course curriculum, including needs assessment, training design, pilot testing, implementation, evaluation, and follow-up Develop training materials and graphics including written materials, presentations, audio-visual materials, cut-a-ways, and other props to support training programs
• Provide technical support to the marketing and sales organizations
• Participate in professional and industry trade groups, create and publish articles (internal and external), Contribute to public forums and conferences to increase market awareness of Eaton Fluid Power Training and the wider Eaton Corporation
• Serve as an ambassador for Eaton Fluid Power Training and Eaton Corporation at trade shows, conferences, and expositions to increase market awareness
• Perform auxiliary duties as assigned by the manager, including the coordination of course allocations and bookings
• Bachelor degree or equivalent vocational experience
• Recognised Learning and Development qualification
• Expert knowledge of a majority of Eaton Hydraulics product brands. Required knowledge: basic operation, sources of information, model codes and part numbers, product features and benefits, key markets and customers, and competitor information
• Practical knowledge of fluid power and mechanical equipment
• Preferred: multilingual (German is preferred second language)
• Proficient user of Microsoft Access, Excel, Outlook, PowerPoint, Project, and Word software applications
• Excellent communication skills, including proven ability to present technical information to diverse populations with varying degrees of knowledge
• Several years of professional training experience, including the design, development and delivery of curriculum
• Several years of program or project management experience
• Strong leadership, motivational, & interpersonal skills

Related Job Titles

Training Manager Resume Examples

By Silvia Angeloro

Jul 18, 2024

12 min read

Nail your next job: Crafting the perfect training manager resume that gets results. Learn to highlight your skills, experience, and achievements to stand out and lead the race to your dream role.

Rated by 348 people

• • Led comprehensive training programs for new hires and existing employees, resulting in a 95% training completion rate.
• • Ensured all personnel operating terminals were appropriately trained and certified under NCIC policies, mitigating end-user liabilities.
• • Monitored and reported employee training effectiveness, enhancing career development based on approved government standards.
• • Managed onboarding processes including facility tours, PIV card activations, and system setups for new hires.
• • Conducted training sessions on anti-discrimination, harassment policies, and proper dress code, promoting a compliant work environment.
• • Troubleshot NCIC access issues, ensuring uninterrupted operations and supporting Communications Center.
• • Directed a team of trainers to deliver essential FEMA courses, achieving 100% compliance among new dispatchers.
• • Streamlined the onboarding process, reducing new hire setup time by 15% through efficient coordination with Corporate and IT.
• • Implemented daily observation reports (DORs), monitoring new hires' progress and ensuring adherence to pre-determined standards.
• • Coordinated with NCIC TAC to manage employee access and certification renewals, maintaining system integrity.
• • Developed study guides and practice problems for training sessions, enhancing learning outcomes for all users.
• • Developed and delivered training programs aligned with FPS-Megacenter policies and CSOC requirements.
• • Assisted in troubleshooting access and password issues for NCIC users, minimizing operational disruptions.
• • Maintained detailed training records and compliance documentation, ensuring regulatory adherence.
• • Counseled new hires on performance standards and improvement strategies, enhancing their readiness for dispatch operations.
• • Conducted orientation sessions and facility tours for new hires, integrating them smoothly into the workplace culture.
• • Managed activation and setup of computer systems, ensuring all new employees were operationally ready.
• • Provided comprehensive training on workplace safety, including active shooter and violence prevention courses from FEMA.

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Writing a resume as a training manager can feel like an obstacle course. Between managing teams and designing training programs, finding the time to craft a stellar resume is tough. Many training managers find it challenging to showcase their skills, achievements, and experience effectively. The result? A resume that doesn’t do justice to their capabilities. Without communicating your value clearly, landing that dream job could be harder than training a cat to fetch. The good news is, with some guidance, you can transform your resume into a powerful tool that highlights your strengths.

The right resume template can make all the difference. It’s not just about looking good; it’s about clearly presenting your achievements in a way that stands out to potential employers. Make sure to choose a resume template that showcases your leadership, organizational skills, and training results effectively. This can greatly enhance your chances of landing the interview you deserve.

We also offer more than 700 resume examples that you can use as inspiration. Dive in and find the perfect fit for your career story!

Key Takeaways

• Choose a resume template that effectively showcases your leadership, organizational skills, and training results to enhance your chances of landing an interview.
• A training manager resume should feature specific training metrics, innovative programs, strong leadership experiences, and relevant certifications.
• Use a reverse chronological format, modern fonts, and clear section headings to ensure readability and compatibility with Applicant Tracking Systems (ATS).
• Emphasize quantifiable achievements and specific skills in your professional experience section to demonstrate the impact you've had in previous roles.
• Incorporate essential sections such as Contact Information, Professional Summary, Key Skills, Professional Experience, Education, Certifications, and Additional Information tailored to the job you're applying for.

What to focus on when writing your training manager resume

A training manager resume should clearly convey your ability to design, implement, and evaluate training programs that drive employee performance and business success. Highlight your skills in leadership, communication, and your expertise in curriculum development. Emphasize your success in improving productivity, retaining talent, and fostering a culture of continuous learning. Ensure the resume includes:

• Specific training metrics and results.
• Examples of innovative training programs you've created.
• Strong leadership and team collaboration experiences.
• Relevant certifications and professional development accomplishments.

Must have information on your training manager resume

For a training manager resume, certain sections are essential to highlight your skills and experience effectively.

• Contact Information
• Professional Summary
• Work Experience
• Certifications

Including sections like Awards and Achievements or Professional Affiliations can further enhance your resume by showcasing your dedication and professional growth. Tailoring these sections to your specific expertise and accomplishments will make your resume stand out.

Which resume format to choose

When crafting your resume as a training manager, the best format to use is the reverse chronological format since it highlights your most recent experience first, which is vital in showcasing your expertise. Opt for modern fonts like Rubik and Montserrat instead of the outdated Arial and Times New Roman, as they convey a fresh, professional image. Always save your resume as a PDF to ensure formatting consistency across different devices. Keep your margins between 0.5 to 1 inch to strike the right balance between text and whitespace. Clear section headings such as "Professional Experience," "Education," and "Skills" not only make your resume more readable but also improve its compatibility with Applicant Tracking Systems (ATS) which can scan and rank your resume effectively.

Your training manager resume should include the following sections: Contact Information, Professional Summary, Key Skills, Professional Experience, Education, Certifications, and Additional Information.

Consider trying Resume Mentor's free resume builder to handle all of these details seamlessly and create a standout resume effortlessly.

How to write a quantifiable resume experience section

Creating a compelling experience section in your training manager resume requires careful consideration. You need to focus on chronological order, relevance, job titles, and specific achievements. Ideally, your resume should list your jobs in reverse chronological order. This means starting with your most recent position and moving backwards. Stick to jobs you've held in the last 10-15 years, as these are usually the most relevant. Include job titles that clearly state your role, avoiding vague descriptions.

Tailor your resume to the job you're applying for. If the job description emphasizes certain skills or experiences, ensure these are highlighted in your experience section. Use action words such as "led," "implemented," "designed," and "improved" to describe your achievements, making your duties come alive for the reader. Numbers and specific results are crucial, as they demonstrate the impact you’ve had in measurable terms.

Here's an example of a poorly written experience section:

• • Conducted training sessions.
• • Managed training materials.
• • Tracked progress of trainees.

This example is bad because it lacks specific achievements and details. It only lists responsibilities which do not effectively show the impact you had at the company. There are no hard numbers or results, making it hard for hiring managers to gauge your effectiveness.

Now compare that with an outstanding example:

• • Led a team of 10 trainers, increasing employee training satisfaction by 30%.
• • Implemented a new training program that improved productivity by 25%.
• • Developed and introduced an e-learning platform that reduced training costs by 40%.

The second example is good because it highlights significant achievements with concrete numbers. The action words like "led," "implemented," and "developed" bring the tasks to life and show your active role in these accomplishments. The use of percentages demonstrates the impact you had on the company, giving potential employers a clear picture of what you can bring to their team.

Training manager resume experience examples

Are you ready to take your career to the next level? This section is packed with pun-tastic yet powerful resume experience ideas tailored for a Training Manager. Let’s dive right in and make your resume a "train-ing" champion!

Achievement-focused

Highlighting your accomplishments is a great way to stand out. Make sure to include specific metrics or data to show your success.

Senior Training Manager

Tech Solutions Inc.

Jan 2018 - Dec 2020

• Increased employee productivity by 20% through revamped training modules.
• Successfully trained over 500 employees, enhancing overall skill levels.
• Reduced turnover rate by 15% by implementing engaging training sessions.

Skills-focused

Showcase the key skills you bring to the table by detailing your training expertise and interpersonal skills.

Training Manager

HealthWorks Ltd.

Feb 2017 - Jan 2021

• Utilized adult learning theories to create impactful training sessions.
• Proficiently used LMS tools to deliver and track training progress.
• Enhanced team collaboration through effective communication skills.

Responsibility-focused

Emphasize the responsibilities you've managed, showing your ability to handle significant tasks and projects.

Training Coordinator

RetailPro Inc.

Mar 2016 - Dec 2019

• Organized and coordinated multiple training schedules across departments.
• Supervised a team of 10 trainers, providing guidance and support.
• Developed training materials that were adopted company-wide.

Project-focused

Detail specific projects you've handled to show your project management skills and ability to see initiatives through.

Project Training Manager

May 2015 - Jun 2020

• Completed a major training overhaul project under budget by 10%.
• Piloted a mentorship program, resulting in higher job satisfaction.
• Spearheaded the implementation of virtual training during the pandemic.

Result-focused

Focus on the outcomes of your efforts and how you've contributed to the company’s success.

Training Specialist

Aug 2018 - Sep 2021

• Achieved a 30% increase in course completion rates.
• Significantly improved new hire onboarding times by 25%.
• Boosted overall team performance through continuous training.

Industry-Specific Focus

Show how your training experience is relevant to the particular industry, whether it's tech, retail, or healthcare.

Healthcare Training Manager

MedCare Services

Jul 2017 - Oct 2020

• Developed compliance training modules for healthcare staff.
• Maintained up-to-date knowledge of industry regulations and standards.
• Collaborated with other industry experts to refine training materials.

Problem-Solving focused

Describe situations where you identified problems and successfully formulated strategies to resolve them.

Training Analyst

Jan 2016 - Dec 2019

• Analysed training gaps and developed targeted solutions.
• Improved training effectiveness by regularly updating content.
• Implemented feedback loops to continuously refine training sessions.

Innovation-focused

Highlight your ability to innovate and bring fresh ideas to the training processes.

Innovation Training Manager

Feb 2019 - Present

• Pioneered the use of VR in training for immersive learning experiences.
• Creatively adapted traditional training to virtual platforms.
• Developed gamified training modules to boost engagement.

Leadership-focused

Illustrate your leadership abilities by detailing your role in leading teams and training initiatives.

Lead Trainer

Retail Innovations

Apr 2018 - Present

• Mentored a team of 12 trainers, fostering professional growth.
• Directed large-scale training initiatives across multiple locations.
• Encouraged a culture of continuous learning within the organization.

Customer-focused

Show how you’ve kept the customer in mind while developing and delivering training programs.

Customer Training Specialist

ClientFirst Solutions

Jan 2020 - Present

• Designed customer-centric training modules to improve user experience.
• Collected and analyzed customer feedback to tailor training sessions.
• Built strong relationships with clients to ensure training satisfaction.

Growth-focused

Focus on how you've contributed to organizational growth through effective training strategies.

Growth Training Manager

Mar 2015 - Jul 2020

• Increased overall productivity by implementing skill-enhancement programs.
• Facilitated company expansion by training new hires rapidly.
• Developed leadership training programs to prepare team leads.

Efficiency-focused

Detail how your training programs have contributed to more efficient processes within the organization.

Efficiency Training Manager

Streamline Inc.

Jun 2016 - Present

• Streamlined training processes, reducing time-to-competency by 20%.
• Automated training records for easier tracking and reporting.
• Optimized resource utilization by integrating blended learning methods.

Technology-focused

Illustrate how you’ve utilized technology to enhance training programs.

Tech Training Manager

Digitech Solutions

May 2017 - Present

• Integrated e-learning platforms to facilitate remote training.
• Utilized data analytics to measure and improve training effectiveness.
• Implemented software tools to create interactive training modules.

Collaboration-focused

Highlight your ability to collaborate with different departments or teams to achieve training goals.

Training Collaboration Manager

TeamSync Corp.

Nov 2018 - Present

• Worked closely with HR to align training programs with company goals.
• Partnered with IT to ensure smooth delivery of online training sessions.
• Facilitated cross-functional workshops to enhance team performance.

Training and Development focused

Showcase your expertise in creating and executing training and development programs.

Training and Development Manager

Jan 2015 - Present

• Developed training programs that aligned with employee career development plans.
• Introduced continuous learning initiatives to keep skills updated.
• Monitored and evaluated the effectiveness of training and development programs.

Write your training manager resume summary section

To create a strong resume summary for a training manager role, you need to focus on highlighting your skills, experience, and what you bring to the table. A resume summary should be concise, clear, and tailored to the job you're applying for. It should give hiring managers a quick snapshot of who you are and what you can do.

When describing yourself, use powerful, action-oriented language. Mention your years of experience, key achievements, and the specific skills relevant to the job. Use a friendly yet professional tone to make a connection with the reader. Avoid vague language and stay specific.

The main difference between a summary and other similar sections (like resume objective, resume profile, and summary of qualifications) is in what they focus on. A resume summary focuses on your professional background and what makes you a strong candidate. A resume objective tells the employer what you hope to achieve in the role. A resume profile combines elements of both, while a summary of qualifications is a bullet-point list of your top credentials.

Here is an example of a poorly written resume summary:

This example is vague, lacks specifics, and doesn't quantify achievements. It fails to capture what makes you unique and won't stand out to employers.

Now, let's look at a well-crafted resume summary:

This summary is specific, quantifies achievements, and clearly states your expertise and skills. It gives a strong first impression and provides a snapshot of your professional value.

In summary, focusing on clear, quantifiable achievements and a professional tone will make your resume summary stand out. Use specific accomplishments to demonstrate your value, and tailor it to the job for the best results.

Listing your training manager skills on your resume

Your skills section can showcase your strengths and proficiency levels to employers. Skills can be highlighted as a standalone section or can be woven into your experience and summary sections. Both formats are effective ways to display your abilities.

Strengths and soft skills highlight your people-related abilities like leadership and communication. Hard skills are specific, measurable abilities you have learned through training or experience, such as project management or using specific software.

Skills and strengths serve as keywords in your resume. These keywords can help you stand out to recruiters and Applicant Tracking Systems (ATS) that scan for relevant terms.

This standalone skills section is effective because it lists relevant skills clearly and concisely. Prospective employers can quickly see your qualifications without sifting through your work experience. Including at least eight skills gives a well-rounded picture of your capabilities, showing that you are versatile and competent in various areas essential for a training manager.

Best hard skills to feature on your training manager resume

As a training manager, hard skills are crucial in demonstrating your technical abilities and expertise. These skills should communicate your proficiency in planning, implementing, and managing training programs.

Hard Skills

• Project Management
• Instructional Design
• Learning Management Systems (LMS)
• Performance Evaluation
• Data Analysis
• Training Needs Assessment
• Curriculum Development
• Technology Integration
• Budget Management
• Technical Writing
• Employee Training Programs
• E-Learning Development
• HR Software
• Training Delivery
• Program Development

Best soft skills to feature on your training manager resume

Soft skills for a training manager are just as important as hard skills. These skills reflect your ability to interact effectively with team members and employees, manage conflicts, and demonstrate leadership.

Soft Skills

• Communication
• Adaptability
• Time Management
• Problem-Solving
• Team Collaboration
• Conflict Resolution
• Critical Thinking
• Listening Skills
• Interpersonal Skills
• Stress Management
• Detail-Oriented

How to include your education on your resume

An education section is an important part of your training manager resume. It shows your academic achievements and relevant qualifications. Each section should be tailored to the job you're applying for, and any irrelevant education should not be included. For instance, if you're applying for a training manager role, coursework related to management or education is key.

When including your GPA, only list it if it is 3.5 or higher, and remember to specify the scale, such as 4.0. Noting honors such as cum laude should follow your degree title to underscore your academic success. Listing a degree on your resume should be clear, detailing the institution name, location, and dates attended.

Here's a poorly written example of a resume education section:

This example is bad because it lists an irrelevant degree in Art History for a training manager position. Additionally, the institution name is vague, the GPA is low for listing, and the six-year time span for a bachelor's degree is unusual.

Here's a well-written example:

This example is good because it includes a relevant master’s degree for a training manager role. The degree is awarded cum laude, showcasing academic excellence with a notable GPA. It is concise and directly related to the job.

How to include training manager certificates on your resume

Including a certificates section on your resume is crucial as a training manager. Start by listing the name of the certificate. Include the date you received it to show your expertise is up-to-date. Add the issuing organization so employers see the credibility. This section boosts your qualifications and sets you apart from others.

If you prefer, you can include certificates in the header near your contact info. For example, "John Doe, Certified Training Professional (2022)" makes your qualifications prominent.

Here's a good standalone example:

This example is effective because it includes relevant certificates, provides the issuing organization, and shows recent qualifications. It highlights skills specific to the training manager role. This ensures employers see your dedication and proficiency. Your resume will stand out with such a detailed and relevant certificates section.

Extra sections to include in your training manager resume

When crafting a resume for a training manager position, it's crucial to highlight key sections that showcase your skills and interests. Each section of your resume can provide insight into your capabilities and personality, setting you apart from other candidates.

Language section — Highlight diverse language skills to show your ability to train a broad audience. This can enhance your communication effectiveness and cross-cultural training capabilities.

Hobbies and interests section — Demonstrate your ability to engage with teams by sharing relevant hobbies. This can highlight skills such as teamwork, creativity, and leadership.

Volunteer work section — Emphasize your commitment to giving back to the community. This can demonstrate leadership, initiative, and a willingness to develop skills outside of work.

Books section — Share books related to training and development that you have read. This shows your commitment to personal and professional growth and can highlight your continuous learning mindset.

Each section, if thoughtfully included, can create a well-rounded picture of who you are and how you will fit into the training manager role. These pieces of information can make you more relatable and demonstrate attributes that go beyond your formal qualifications.

Pair your training manager resume with a cover letter

A cover letter is a one-page document that accompanies your resume in a job application. It provides an introduction to who you are, highlights your relevant skills, and explains why you are a good fit for the job. This letter can help an applicant by giving them a chance to showcase their personality and enthusiasm, which might not be evident in a resume alone.

For a training manager, a cover letter should focus on relevant experience in education and training, as well as demonstrating leadership and organizational skills. Mention specific instances where you have successfully developed and implemented training programs and how they benefited your previous employers. Emphasize soft skills like communication, problem-solving, and adaptability that are crucial for this role.

Make your cover letter easily with Resume Mentor's cover letter builder. It's simple to use and lets you export your document as a PDF, ensuring your content and formatting stay intact. Start your cover letter now and take that crucial step toward landing your next job.

Carter Rodriguez

Philadelphia, Pennsylvania

+1-(234)-555-1234

[email protected]

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Training Manager Resume Samples

A Training Manager is in charge of devising the training strategy for an organization. Some of the important job duties that can be seen on a Training Manager Resume are – to devise long-term strategies, work alongside trainers and training coordinator to co-create training plans and roadmaps, manage the whole training team, motivate and guide the team to have a positive impact on their results, and to perform audits on every employee in the team.

To embark on this exciting career, you need to have some important skills and qualifications, like hands-on experience in managing a team, ability to work with multiple teams, strong leadership skills, excellent communication skills, and a flair for conducting performance audits. The minimum education needed to apply for this role is a Bachelor’s Degree in Arts, Science, Engineering, or Management. A Master’s degree is an added advantage. Several years of relevant work experience is also mandatory.

• Resume Samples
• Training Manager

Sr. Training Manager Resume

Summary : Over 15+ years of Leadership, Training, and Business Management experience. Experience working on high visibility projects and programs. Managed and supervised technical and professional development courses for a major organization. Lead, trained, and developed individuals resulting in promotions and career advancement. Increased learning resources by 200%; facilitated personnel learning by incorporating new software and technology.

Skills : Business Administration, Organizational Development, Program Management, Training & Development, Strategic Planning, Human Resources, Marketing, Sales, Group Facilitation, Leadership Development, Financial Management, Networking, Recruiting, Customer Service, Mentoring, Coaching.

Description :

• Manage and direct all aspects of Equal Employment Opportunity, Business Management, and Human Resource training utilizing current delivery methods and media to include webcast, webinars, video, and classroom instruction.
• Prepare and develop lesson strategy and curriculum in accordance with current training methodologies, theories, and practices.
• Review course critiques using relevant methodologies to ascertain the effectiveness of course content and quality of instruction.
• Oversee instruction content and ensure training is incorporated in the organizations overall learning objectives.
• Assist in the development, management and implementation of policy, plans, standards, and procedures for the management and direction through curriculum development based on evidence-based learning.
• Provides technical expertise and consulting assistance to educate others, also serves as a training and education adviser to the supported organizations.
• Serves as training consultant and adviser for group practice management by assisting in establishing policy and curriculum on matters pertaining to training and leader development.
• Analyze data to identify objectives trends, inter-relationships, and problems and to ensure compliance with applicable policies and procedures.
• Resolve complex and highly visible problems requiring sound technical judgment in the area of responsibility and expertise including course content, training, budget, personnel, and operations.
• Presents orally or in writing information and decision briefings and reports on findings and conclusions.

Jr. Training Manager Resume

Summary : A results-driven, detail-oriented General Manager with history of proven results. Expert experience in managing all aspects of business including marketing, support, business requirements, budgets, delegation of responsibilities and implementation and development of new projects; superior staff development, communication and interpersonal skills.

Skills : Microsoft Office.

• Responsible for developing, organizing and conducting sales training programs across the Field Sales Organization.
• Provide culinary trends, insights, feedback, and best practices to the Sales Planning & Strategy team and cross-functional partners.
• Support the development of the right platforms and tools to achieve profitable growth.
• Synthesize, organize and leverage relevant channel and key customer insights, experiences and concepts into impactful training modules that assist in the delivery of the Sales AOP.
• Creates and implements divisional "train the trainer" sessions for Field Sales teams.
• Develops and updates all training and solutions selling tools in support of product launches.
• Managing the Military Directors for three major brokers and handling the prime vendors and distributors.
• Develop strong relationships with key prime vendor military contacts to drive both appropriated and non-appropriated volume.

Training Manager/Branch Manager Resume

Objective : Ambitious professional who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skills : Microsoft Office, Training & Development, Supervisor, Communications, Customer Relations, Typing, File Maintenance, Organizational Leadership, Mentoring, Investigations.

• Oversee and manage all the instructor-led, web-based e-learning, and on-the-job training curriculums and activities including needs analysis, job analysis, course development, assessments, planning, logistics and delivery method for an 80-employee organization.
• Collaborate with managers and employees to reach company goals.
• Management of one trainer in the department.
• Reduced member complaints related to employee product, policy, and procedure knowledge from 75% to 0% by creating and implementing unique training, assessment, and coaching techniques.
• Designed the Performance Management and Individual Development Plan process and related training ensuring goal development and attainment in each department as well as individual career planning.
• Performance consulting with business partners at all levels to conduct needs analysis in order to identify, prioritize, and align employee training and development needs with mission objectives and department goals.
• Consulted and coached managers and team leaders to improve productivity and reduce turnover by focusing on teamwork, continual process improvement, motivation, employee development, talent planning, leadership models, and rewards and recognition in order to meet their annual goals.

Market Training Manager Resume

Objective : Highly talented Manager with extensive experience dealing with high stress situations. I would like to find a career where I can utilize my problem solving ability and leadership skills to further my career.

Skills : Microsoft Office, Microsoft Office, Customer Service, Call Center.

• Reviewed employee performance, including the ranking of sales associates as well as managers and gave quarterly reviews to corporate via written correspondence as well as presentations with suggestions for improvement in needed areas.
• Analyzed market trends; researched correlations between merchandise specs and return rates.
• Instrumental in recruitment and training process including screening meeting with and recommending most qualified candidates to the district hiring manager, leading 8-week training program, scheduling and coordinating travel and lodge for required training and quarterly updates of new merchandise and sales approach.
• Daily functions include face to face customer service, calling customers and resolving issues, maintaining performance records on all employees, enforcing corporate regulations.
• Organizing a schedule for 15+ employees and preparing and discussing monthly planners with individual stores within the district including budgets, products, sales quotas, and new hires.
• Spearheaded bonus program which resulted in an increased profit margin from 42% to 49.5% by restructuring the product testing process to include trial purchases from the organization.
• Implemented and supervised the non-profit Love Fund program on behalf of the company that provided products for children in the community; oversaw more than $100,000 in donated merchandise.

Corporate Training Manager Resume

Summary : Customer service experience, teamwork to accomplish goals, volunteer work with church Proficient in the use of relevant equipment, technology, arson investigations, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions Experience with different people from all different genres, nationalities, demographics, and ages.

Skills : Continuous Improvement, Project Management, Training & Development.

• Incorporated training methodology to execute, annual HR, QA & safety training per corporate, ISO, and OSHA compliance requirements for 300+ employees.
• Responsible for an employee training plan, process & procedure alignment.
• Designed, developed and implemented New Employee Orientation program with supporting cross-functional management team maximizing material content effectiveness and training consolidation and duration implement from 5 days to 3.
• Established and directed Certified Quality Operator program developing 48 qualified candidates in compliance with corporate quality assurance policy.
• Decreased safety recordable injuries by devising successful program trainer/operators in collaboration with OSHA qualified training provider increasing the certification of industrial truck trainers from 4 to 18 (6 per shift across 3 business units).
• Created, customized, implemented and managed comprehensive MS Access database to manage training plans, skills matrix, and training budget to facilitate execution of annual training objectives attaining 95% attendance target and cross-operational skill balancing.
• Designed standard pictorial operating procedures and OJT tools to ensure job-specific safety, quality, and basic operations are trained and documented in compliance with training requirements reducing training duration from 30-45 days to 2-3 weeks.
• Developed, implemented, and managed to pay for performance training program and comprehensive manufacturing operator training system.

District Training Manager Resume

Headline : Multi-faceted, efficient business professional with 8+ years of sales and management experience. A problem solver that can assess complicated situations to make the best decision for the organization. Skilled in Project Management and leading diverse groups/teams. Proficient in all of the standard office desktop software and CRM applications. Diversified skill sets covering safety training, support, client relations, human resources, recruiting, account management and project management.

Skills : Process Improvement, Problem Solving, Team Building.

• Follow up with medical providers to ensure the timely response of documents to minimize lost time and days away from work injuries.
• Provide training on the knowledge, skills, and attitudes necessary to reach the organization's performance goals.
• Developing a comprehensive safety training plan for every employee in the organization with the ultimate goal of lowering Workers Compensation costs.
• Assess and analyze all safety training materials and HR safety policies and provide recommendations to ensure compliance within CARF and OSHA Regulations.
• Verify policies and procedures are being followed to ensure the timely response of action items.
• Meet with Safety Committee members in all three counties to allow open discussion of safety concerns and ensure accountability/responsibility from all Team members.
• Lead accident investigations to discover the root cause and develop mitigations and safe work practices to prevent future occurrences.
• Implement monthly safety topics to engage field level workers on the importance of workplace safety.

Process Training Manager Resume

Summary : An energetic and enthusiastic individual with a variety of experiences, specializing in training and development, seeking an opportunity to contribute talents in a meaningful way, to learn new skills, and to grow with people of integrity and excellence.

Skills : Word, Excel, Advanced communication, Effective listening, Log report, Leadership, Oracle, SAP, ADP.

• Customized training programs, researching and implementing an internal consulting program focused on Managing by Objectives, replacing the existing off-the-shelf solution with one tailored to rapidly changing needs and technology offerings.
• Led a team of 24 training specialists, serving as a member of the leadership team and training senior staff, contributing to weekly management meetings, and developing and implementing first-time training and train-the-trainer programs.
• Facilitated courses on such topics as leadership, change management, communications, negotiations, coaching, and counseling.
• Served the training needs of staff within call centers, field sales and service positions, and headquarters.
• Hosted workshops and multi-day classes in diverse environments including site- and field-based settings, and the Training Command Center at regional and national conferences.
• Contributed to organizational development and effectiveness through semiannual reviews of the Training Department, advising the Section Leader and Unit Manager Roundtables.
• Implemented a 40-hour Train-the-Trainer Program and developed a competency-based curriculum to address the diverse needs of new associates, managers, and leaders.
• Competitive vendor selection through the initiation of RFP processes, reviewing proposals, selecting best-fit partners, negotiating contracts, and managing vendor relationships.

Personnel Training Manager Resume

Summary : A conceptual, creative and critical thinker with sound judgment, reasoning and decision-making capabilities within diverse organizations. Outstanding communication, listening, coaching and mentoring skills with the ability to motivate and empower people and organizations to deliver exceptional results. Extensive public speaking experience before military boards, classes, auditoriums full of people, large organizations and media. Maintained the highest standards and level of integrity.

Skills : Medical Terminology, MySQL.

• Responsible for developing, implementing and evaluating training programs for the organization including, but not limited to, safety and regulatory compliance, and leadership and management.
• Worked closely with senior management and external stakeholders to develop process measurements for new equipment, including Engineering Acceptance Forms, Line Start-up Procedures, and Training and Performance Assessments prior to installation and use.
• Manage tracking database of staff training records.
• Conducted annual safety training and assisted with Hazard Analysis and Critical Control Points (HAACP) and Good Manufacturing Procedures (GMP) training to drive excellent scoring on annual quality certification audits.
• Conducted annual audits to ensure the organization's compliance with the Occupational Safety and Health Administration (OSHA) and Kroger work standards.
• Developed impact maps from the assessment of employee skill-based competencies to ensure the training program is commensurate with expected productivity, revising programs as necessary to create a highly engaged workplace culture.
• Developed scorecards and action plans of the training program to assess return on investment (ROI) and monitor spending against the organization's budget.
• Conducted needs assessment and identified suitable training solutions via multiple delivery methods, including CBT (Computer Based Training), multimedia visual aids and tabletop display boards.

Certified Training Manager Resume

Objective : A dedicated management professional with a proven track record of managing daily operations within manufacturing and service industries. Results oriented individual with experience operating in an integrated management environment. Energetic leader who drives business results through process improvement, innovative thinking, client focus, cross-functional teamwork and employee engagement. Skilled implementer in operations, change management, training, organization design, and human resource activities linked to strategic initiatives.

Skills : Microsoft office, Outlook, Powerpoint, Excel Spreadsheet,.

• Managed and coached a team of ten full-time and fifteen flexible Training Specialists to deliver against training plans, ensuring achievement of learning objectives related to Customer Relationship Management.
• Accountable for the definition, analysis, design, development, deployment, and delivery of training programs for associate, leadership, and technology-related programs.
• Supported the project plans to add four new client customers including managing the training project, developing training curriculum, implementation, execution, and analysis of training plans.
• Collaborated with Workforce Management, Account Management, and Operations Management to analyze staffing requirements and provide training support to meet the required customer/client needs.
• Directed and coordinated overall planning and execution of training and development programs, courses, and activities related to Customer Relationship Management.
• Supervised and scheduled training and performance assessments to specifically identify the effectiveness of the training curriculum and perform a needs analysis to make appropriate recommendations.
• Developed standard best practices, business processes, templates, and documentation standards to support all training department activities.
• Collaborated with Sales and Operations Management to create value-added training sessions and materials to meet the clients' expectations.

Objective : Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.

Skills : Training & Development, Process Development, Improvement,.

• Managed all employee relations and training for the hotel as well as assisted the Director of Human Resources with employee counseling, mediation and dispute resolution.
• Strategic training initiatives to revise the way the hotel management perceived the process of hiring and orientating new associates along with increased employee relations efforts to decrease turnover for the hotel from 74% to 38%.
• Training initiatives that raised Hotel Guest Satisfaction ratings to surpass the other two, four-star rated, properties at 91.4%.
• Implemented a corporate-wide web-based communications system that allows associates to make changes to their personal and banking information as well as to view paystubs and W-2 statements.
• Revised handbook for the Hotel Group and prepared a web-based system.
• Piloted and implemented an online learning management system and performance appraisal system for the Hotel Group.
• Needs assessment, development and implementation of all training needs to maintain Forbes standards and further strategic initiatives that would continue the level of service required.

Headline : Goal-oriented training manager with more than fifteen years of operational curriculum design, training project management and delivery execution in the telecommunications and call center environments. Strong skills in analysis, design, development, implementation, and evaluation. Extensive experience with: Platform Delivery Curriculum Development Coaching Gap/Needs Analysis, Time Management, Project Management, Microsoft Office Applications, Adobe Captivate, Adobe Dreamweaver Articulate Storyline.

Skills : Microsoft Office, Adobe Captivate, Articulate, Adobe Dreamweaver, Training & Development, Project Management, Instructional Design.

• Responsible for leading development and delivery of customer care processes, curriculum and sustaining training platforms such as the methods and procedures knowledge base and billing training environment.
• Supervised call center training for the multiple outsourced call centers.
• Focused on the rollout and continuous improvement of existing training curriculum and training analysis to ensure consistency with corporate policies and standard training practices.
• Redesigned and developed a new technical support curriculum incorporating blended learning within a limited timeframe resulting in $350k year over year savings resulting from collaboration with the Customer Care Operations team.
• Conducted multiple training evaluations of the training curriculum resulting in continuous improvement of the core training program and updates to process and procedures.
• Supervised knowledge base process and information updates for the organization.
• Setting priorities and assignments for resources for over 600 process and informational articles for a knowledge base of over 2,000 articles.
• Managed many training analysts with their day-to-day activities provided coaching, training, and organizational development to these team members improving overall performance especially for team members who were not meeting expectations.

Global Network Training Manager Resume

Summary : Passionate training manager seeking to translate my behavioral science education and my practical HR experience to a full time position in the Human Resource field, where I can apply this experience and education to be an asset to your team.

Skills : <div>Access management, Critical thinking, Mental flexibility.</div>

• Delivered input and guidance in the curriculum and delivery of training courses.
• Provide input on the safety and security components used in training courses, and recommend new course material where necessary.
• Developed and implemented training material related to the mission.
• Knowledge of current and emerging principles, methods, applications and state-of-the-art technology, law enforcement development, and training principles, practices, techniques, guidelines.
• Ability to conduct research on the most current concepts, principles, techniques and practices of training technology and methodology for law enforcement personnel.
• Considered new and innovative ways to seek improvement in the delivery of safety and security best practices.
• Provided input and guidance in the curriculum and delivery of training courses; provide input on the safety and security components used in training courses, and recommit new course material where necessary.
• Maintains and expands technical knowledge in instructional design and training delivery by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.

Training Manager/Store Manager Resume

Summary : A leadership position encompassing expertise in dental operations, management or training, allowing me to utilize my creativity, expert leadership, facilitation/presentation and training, as well as the opportunity to grow my skill set.

Skills : Team Leader, Maintenance, Effective Communicator, Leadership Development, Quick Learner.

• Design, organize, implement and execute a training program for the new automation software.
• Responsible for all aspects of training including, liaison between sites and support, oversight, design, organization, implementation, execution and evaluation, coordination of schedules and implementation of changes for, new employees, site managers, new pharmacy technicians, pharmacists, clerks, business office and administrative staff to ensure maximum productivity and optimal training.
• Serve as a liaison between pharmacy locations and the corporate office to ensure optimal training.
• Solicit feedback from all staff, supervisors, managers and new employees.
• Conduct ongoing analysis of implemented training programs to continually refine to ensure the needs of employees and the pharmacy departments are continually met.
• Identify training needs of staff, develop and coordinate custom training programs, as well as facilitating the continuing education for current staff as well as training on automation, insurance and 3rd party billing for all pharmacy staff.
• Maintain active membership with the chapter and secure continuing education credit approval for the qualified pharmacist or technician training programs.

Training Manager Resume

Objective : Dedicated leader with highly effective interpersonal skills and a proven track record of successful curriculum design and facilitation of interactive learning initiatives for a broad range of audiences within classroom and virtual settings.

Skills : Curriculum Development, Virtual & Classroom Facilitation.

• Oversees all aspects of planning and implementation of strategic training and development for multiple locations.
• Managed trainers from each site to deliver highly effective training programs to enhance performance.
• Revamped entire New Hire Training curriculum to implement a variety of learning modalities.
• Launched a companywide Virtual Training initiative to reduce the cost of traveling.
• Administrate multiple company-wide Learning Management Systems and Content Management System Effectively deliver new hire and leadership training workshops for multi-site operation.
• Creates and implements innovative corporate training and organizational development plans.
• Develops curriculum, prepared training programs for new and existing staff Routinely consults with operation leaders to identify opportunities for continued training and determine the appropriate learning models to maximize success.
• Excels in team leadership and motivational management of diverse groups at all levels of a company.
• Adept at managing multiple tasks and adapting to changing priorities and goals.
• Partnered with department heads for optimal placement of new talent Implemented and manage document change control process to ensure compliance with the regulations.

Table of Contents

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Resume Worded   |  Career Strategy

Training and development resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Training and Development resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Training and Development
• Entry-Level Training and Development Specialist
• Senior Training and Development Coordinator
• Training and Development Analyst
• Training and Development Consultant
• Training and Development Director
• Training and Development Lead
• Training and Development Manager
• Training and Development resume templates
• Similar summary examples

Training and Development Resume Summary Example

Identifying the role.

Starting your summary with your job title, as in 'Training and Development specialist', helps recruiters immediately identify your role. This is particularly important for applicant tracking systems (ATS) used in resume screening, which often prioritize resumes that match the job title.

Highlighting Key Achievements

Stating key achievements, such as 'Designed and implemented a comprehensive training program', not only provides evidence of your skills but also captures the attention of recruiters. It is even better when you can quantify the impact, like 'reduced onboarding time by 30%'.

Showcasing Leadership Skills

Mentioning that you 'Managed a team of 15 trainers' showcases your leadership skills. It's a great way to show recruiters that you're capable of handling responsibilities and leading others.

Promotions as Proof of Competency

Noting that you were 'Awarded consistent promotions at each employer worked for' is a strong testament to your competency and growth. It shows recruiters that you're someone who's consistently recognized for their hard work and talent.

Global Experience

Stating that you're 'Experienced in working with diverse, global teams' communicates your ability to handle cultural differences and work effectively in a globalized environment. It also suggests that you're comfortable using modern tech, like virtual training platforms.

Entry-Level Training and Development Specialist Resume Summary Example

Identifying professional stage.

By stating you're an 'Entry-Level Training and Development Specialist', you're being honest about your career stage. This transparency is appreciated and can help recruiters to align your profile with suitable roles.

Highlighting initiative

Implementing a 'new hire orientation program' showcases your initiative, creativity, and impact on employee retention. It's an appealing trait for employers looking for proactive employees.

Team management skills

Even in your early career stages, you've 'managed small teams of trainers', which implies leadership skills. This could set you apart from other entry-level candidates without such experience.

Internship recognition

Being 'recognized for exceptional performance at internships' gives weight to your abilities, despite your entry-level status. It also helps recruiters understand that you've been successful in professional environments, not just academic ones.

Adaptability

By demonstrating your 'ability to adapt training methods to various learning styles', you're showcasing your adaptability and understanding of individual learning needs, which are crucial in training roles.

Crafting the perfect resume is a science. Our tool uses data from thousands of successful resumes in your industry to help you optimize yours. Get an instant score and find out how to make your resume stand out to hiring managers.

Senior Training and Development Coordinator Resume Summary Example

Seniority indicates experience.

Using 'Senior Training and Development Coordinator' in your summary helps convey your career progression and level of experience. It signals a higher degree of responsibility and expertise, which can be attractive to recruiters.

Unique Approaches

Disclosing that you have 'Developed a unique competency-based training approach' communicates your creativity and initiative. It hints at your ability to devise unconventional solutions that yield results, in this case, 'improved employee performance by 25%'.

Budget Management

Mentioning that you 'managed a training budget of $500k' speaks volumes about your fiscal responsibility and trustworthiness. It suggests you can handle substantial resources and make effective use of them.

Leadership and Project Management

'Consistently promoted in every company worked for' indicates your ability to excel and take on more responsibility. It shows that you have strong leadership and project management skills – essential for any coordinator role.

Adapting to Different Training Formats

Claiming experience in 'managing both in-person and virtual training sessions' is a valuable skill in today's world. It shows adaptability and familiarity with various training techniques and tools.

Training and Development Analyst Resume Summary Example

Framing your role.

A clear and accurate job title in your resume summary not only helps you get past ATS but also gives the hirer an immediate understanding of your expertise and the perspective you bring.

Showcase Your Data Skills

Highlighting your ability to use a data-driven approach is a big win. It shows you have a strong analytical side, and you're not afraid to use data to drive decisions and improvements.

Team Collaboration Matters

Mentioning your experience of working with a team demonstrates your abilities to collaborate, coordinate and contribute to collective goals. It's a great way to show your interpersonal skills and adaptability.

Recognition Reflects Competence

By mentioning your recognitions, you’re indirectly telling the employer that you’ve been appreciated for your work and you can deliver results. It adds credibility and fosters confidence in your abilities.

Leveraging Technology for Training

Showing that you are experienced in using technology to enhance training effectiveness demonstrates your ability to adapt to changes and improves efficiency. It also highlights your ability to stay updated with current trends in your domain.

Training and Development Consultant Resume Summary Example

Job title clarity.

Identifying yourself clearly as a 'Training and Development Consultant' in your resume summary plays a vital role in helping the recruiter understand your area of expertise at first glance. It also aids in aligning your profile with the job requirements and improving your visibility in the Applicant Tracking System (ATS).

Quantify achievements

The mention of 'increased sales team performance by 35%' provides a measurable impact of your work. Employers love to see that. It gives them a sense of what you're capable of contributing to their organization.

Highlight diversity

Working with a 'diverse client base' signals adaptability and cultural sensitivity, key soft skills that many employers value. It also suggests a broad understanding of different industries, which could be a significant advantage in consultancy roles.

Showcase recognition

By stating that you've 'received commendations at every organization worked for', you're sharing concrete evidence of your competence and success. This can elevate your credibility in the eyes of potential employers.

Leveraging technology

Your 'expertise in leveraging technology for training and development needs' is a huge plus. In today's digital age, technological proficiency is highly valued and indicates your ability to stay current and efficient.

Training and Development Director Resume Summary Example

Own your directorship.

The title 'Director' carries a weight of authority and responsibility. Expressing it upfront in your summary prepares the reader for the high-level achievements and responsibilities that follow.

Leadership Development is Key

Introduction of a leadership development program suggests your strategic vision and commitment towards organizational growth and individual development. It also reflects your ability to identify and nurture potential leaders.

Management on a Large Scale

Managing a team of 30 trainers is a big deal. It shows you can handle large teams, delegate tasks effectively, and ensures smooth operations at a significant scale.

Promotions and Awards

Receiving promotions and awards at every organization you've worked for speaks volumes about your ability to deliver high-quality work, adapt to different work environments, and exceed expectations.

Global and Executive Experience

Experience with diverse, global teams and C-suite executives shows you're comfortable with a wide variety of people and have the communication skills to interact at the highest levels of an organization.

Training and Development Lead Resume Summary Example

Job title specificity.

Being specific right from the start about your job title is not just about getting past the ATS, but also about setting the stage for the rest of your resume. It helps the reader put you in a specific mindset, understand your role, and the related responsibilities.

Highlight Unique Initiatives

Creating, implementing, and successfully running unique initiatives like a mentorship program shows your capabilities to the hiring team. It also conveys that you’re proactive, innovative, and not afraid to take the lead.

Team Size Matters

When you mention that you've led teams of a specific size, you're giving evidence of your leadership skills. It also subtly shows you can handle responsibility and manage resources effectively.

Promotions Demonstrate Skill

Telling your potential employer that you’ve been promoted at each company you’ve worked clearly indicates that you have valuable skills and the ability to grow within a company. It also speaks to your consistency and dedication.

Global Experience Counts

Experience with global teams is a strong selling point, as it shows cultural competence and the ability to deal with logistics and coordination on an international scale. It's also a sign that you’re comfortable working with different time zones and cultures.

Training and Development Manager Resume Summary Example

Establishing authority.

When you begin your summary with 'Training and Development Manager', you're clearly establishing your authority and experience in the field. It's a statement that tells the recruiter, you're no novice, you've done this before, and you're good at it.

Cost-Saving Initiatives

'Reduced training costs by 20% by transitioning to e-learning platforms' is a bold, eye-catching statement. It shows you're not just about getting the job done – you're about getting it done efficiently and economically.

Demonstrating Supervisory Skills

By stating you've 'Supervised a diverse team of 10 trainers', you're demonstrating your supervisory skills and ability to work with diverse groups. It's a subtle way of showing you're comfortable leading and that you understand the value of diversity.

Recognition of Excellence

Proclaiming 'Promotions and awards received at every company worked for' is a boast worth making. It offers concrete proof that you're good at what you do and that your work is recognized by others.

Interacting with Top-Level Executives

Having a 'Proven ability to work with C-suite executives' means you're comfortable interacting with the top brass, a skill that can be vital when it comes to pitching or implementing your training programs.

Training and Development Resume Templates

Business development.

Software Tester

Training Manager

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• Career Blog

Training Manager Resume Writing Tips and Examples for 2024

As a highly experienced Training Manager, you know how crucial it is to have a well-written resume that accurately showcases your skills and experience. Not only does your resume need to stand out from the crowd, but it should also impress potential employers with your abilities and qualifications.

Since you are an expert in the field of training and development, you understand that all organizations need highly qualified Training Managers who can help employees learn new skills and grow their careers within their respective companies. A well-written resume can help you secure a position as a Training Manager and give you the opportunity to help others achieve their career goals.

Writing a compelling resume can be a daunting task, but it’s essential to present yourself in the best possible light. Employers want to see a clear and concise overview of your skills and experience that demonstrate your ability to lead and develop training programs successfully.

A poorly written resume will not only fail to impress potential employers, but it could also prevent you from moving forward in your career. You need to communicate your value proposition, showcase your skills, and highlight your accomplishments to stand out from other applicants.

In this article, we will provide you with tips and examples of effective Training Manager resumes. Our goal is to help you create a standout resume that will get you noticed and increase your chances of landing your dream job. So please read on to learn more!

Understanding the Role of a Training Manager

As a training manager, you will be responsible for designing, implementing, and evaluating training programs for employees within an organization. You will work with department heads to identify their specific training needs and develop suitable training programs that will help employees to enhance their performance and improve their skills.

Duties and Responsibilities

Your duties and responsibilities as a training manager may include:

• Analyzing the training needs of employees in different departments
• Designing and developing training modules and programs
• Coordinating with trainers to deliver training sessions to employees
• Evaluating the effectiveness of training programs
• Developing training manuals, handouts, and other visual aids
• Developing training schedules and monitoring attendance
• Maintaining comprehensive records of the training programs and their outcomes
• Evaluating the performance of trainers and making recommendations for improvement
• Staying up-to-date with the latest training methods and technologies

Qualifications and Skills Required

To become a training manager, you’ll need to have:

• A bachelor’s degree in a related field such as human resources, training and development, education, or business management
• A minimum of five years of experience in training and development
• Strong communication skills and the ability to interact effectively with people at all levels of an organization
• Excellent planning, organizational, and project management skills
• Knowledge of instructional design and adult learning principles
• Familiarity with training methods, tools, and technologies
• Excellent analytical and problem-solving skills
• Ability to work independently and as part of a team
• Attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office Suite and other training-related software

Key Competencies and Attributes

As a training manager, you should possess the following competencies and attributes to be successful:

• Strong leadership skills and the ability to influence and motivate others
• Excellent interpersonal skills and the ability to build strong relationships with employees, managers, and other stakeholders
• Resourcefulness and the ability to adapt to changing circumstances
• Creativity and a willingness to experiment with new training methods and technologies
• A commitment to continuous improvement and professional development
• High ethical standards and a commitment to fairness and equity in training programs
• Ability to manage multiple priorities and meet deadlines
• A positive attitude and a sense of humor

A career as a training manager is both challenging and rewarding. If you have the right qualifications, skills, and attributes, you can excel in this role and help to improve the performance of employees and the overall success of an organization.

Types of Training Manager Resumes

When it comes to crafting a Training Manager resume, there are three main types of resumes to consider: chronological, functional, and combination. Each of these resume types presents the candidate’s skills and experience in a different way, so it’s important to understand the nuances and choose the approach that best aligns with your career goals.

Chronological Resume

A chronological resume is the most traditional and commonly used format. It focuses on your work history, starting with your most recent position and working backwards. This type of resume would be a good fit for Training Managers with a consistent work history who want to showcase their career progression and accomplishments over time.

The chronological resume should include your job title, company name, dates of employment, and a brief summary of your responsibilities and achievements in each position. Since this format emphasizes your experience, it’s important to highlight any significant impacts or accomplishments you’ve made in your previous roles.

Functional Resume

A functional resume, on the other hand, focuses on skills and achievements rather than the timeline of work experience. If you have gaps in your resume or a non-traditional career progression, this resume type can help you showcase your strengths and accomplishments.

When writing a functional resume, your skills and achievements should be grouped into categories that align with the job description of the role you’re applying for. For example, if the job requires leadership skills, you would list your experience in leadership roles, along with any notable achievements that demonstrate those skills.

Combination Resume

A combination resume is a hybrid of the chronological and functional resume formats. It allows you to highlight both your work history and relevant skills and achievements.

With a combination resume, you start with a summary statement that highlights your most relevant skills and accomplishments. This is followed by a chronological list of your work history, emphasizing your most relevant experience. This format works well for Training Managers who have a solid work history but also want to emphasize their skillset.

When deciding on a resume format, consider the industries and roles you are applying for, as well as your own work history and strengths. By choosing the right format and highlighting your relevant experience and skills, you can create a powerful Training Manager resume that will help you stand out in a competitive job market.  IV. Formatting Your Training Manager Resume

When it comes to creating an effective training manager resume, formatting plays a critical role in attracting the attention of potential employers. A well-designed resume with a professional layout will make it easier for employers to read, navigate, and understand your skills and qualifications.

Here are some tips to help you format your training manager resume effectively:

Font and font size

The font and font size you choose for your training manager resume can significantly impact its readability. Always use a professional font, such as Arial or Helvetica, in a font size between 10 and 12 points. Avoid using decorative, artistic, or cursive fonts, which can be difficult to read and may not translate well to different devices or screen sizes.

Margins and spacing

Proper margins and spacing are essential to creating a clean and easy-to-read training manager resume. Use one-inch margins on all sides of the page, which will give your resume a professional look and feel. For spacing, use single or 1.15-line spacing to ensure that your resume is well-organized, visually appealing, and easy to read.

Bullet points and bolding

Using bullet points and bolding in your training manager resume can help draw the reader’s attention to your most critical skills and accomplishments. Bullet points are an excellent way to break up large blocks of text and make your resume easier to skim. Furthermore, bolding can help highlight keywords, job titles, and accomplishments, while also making them stand out.

When using bullet points, focus on achievements rather than just responsibilities. For example, instead of saying “responsible for employee training,” say “increased employee productivity by 25% through the implementation of a new training program.” By doing so, you will demonstrate your impact on the organization and show potential employers what you are capable of achieving.

Formatting your training manager resume correctly is just as important as your skills and qualifications. By using a clear and professional font, proper margins and spacing, and effective bullet points and bolding, you can create a visually appealing resume that stands out from the crowd and lands you that dream job.

Writing Your Training Manager Resume

As a Training Manager, it is crucial to have an impressive resume that highlights your skills and experience in the field. Here are some tips on how to create a powerful summary statement, highlight relevant experience and achievements, and properly describe your education and certifications.

How to write a powerful summary statement

Your summary statement should be a brief overview of your background and qualifications. It should capture the attention of the reader and entice them to read further. Start by identifying your career goals and emphasizing your most relevant skills and achievements. Use strong action verbs and quantify your accomplishments if possible.

For example, a strong summary statement for a Training Manager might be:

“Training Manager with over 10 years of experience developing and implementing successful training programs for Fortune 500 companies. Expertise in instructional design, e-learning, and leadership development. Proven track record of increasing employee engagement and improving training outcomes by 25%.”

Highlighting relevant experience and achievements

When describing your work experience, focus on your accomplishments rather than just your responsibilities. Use specific examples of how you have contributed to the success of your team or organization. Highlight any awards, recognitions, or certifications you have earned. Tailor your experience to the specific job you are applying for and use industry-specific language if relevant.

For example, an achievement-focused bullet point for a Training Manager might be:

“Developed and implemented a new leadership development program that resulted in a 50% increase in employee retention rates.”

Describing education and certifications

Your education and certifications should be listed at the end of your resume. Be sure to include the institution you attended, the degree or certification earned, and the date of completion. If you have relevant coursework or training, highlight it in a separate section. Use industry-specific keywords when describing your education and certifications to show that you are knowledgeable and up-to-date in your field.

For example:

• Bachelor of Science in Education, University of XYZ, May 20xx
• Certified Professional in Learning and Performance (CPLP), Association for Talent Development, June 20xx

Writing an effective Training Manager resume requires a compelling summary statement, highlighting relevant experience and achievements, and properly describing education and certifications. By following these tips, you can create a resume that accurately showcases your skills and experiences and increases your chances of getting hired.

Tailoring Your Training Manager Resume to the Job Description

When it comes to creating a training manager resume, it’s important to tailor it to the specific job you’re applying for. One way to do this is by analyzing the job posting thoroughly. This will give you a better understanding of the role and the requirements to succeed in it. Once you have a clear understanding, you can tailor your resume to match those requirements.

Analyzing the job posting

Analyze the job posting by understanding the role of a Training Manager, what the employer is looking for, and the skills the organization needs in the Training Manager. Identify the key requirements for the job, such as educational background, previous work experience, technical skills, interpersonal skills, and any specific certifications or licenses that may be required.

Customizing your resume based on job requirements

Once you understand the requirements, tailor your training manager resume accordingly. Match your education, skills, and experience to the requirements listed in the job posting. This will make it easier for the hiring manager to see how you meet their needs and increase your chances of getting an interview. In addition, be sure to highlight any relevant achievements or accomplishments that demonstrate your skills and experience in the area of training and development.

Including relevant keywords

Including relevant keywords in your training manager resume is another essential step to tailor it to the job description. Employers typically use Applicant Tracking Systems (ATS) to scan resumes for keywords. Therefore, it is important to optimize your resume by including relevant keywords that match the requirements of the job posting. This will ensure that your resume passes the initial screening process and increases your chances of being selected for an interview.

Tailoring your training manager resume to the job description requires analyzing the job posting, customizing your resume based on job requirements, and including relevant keywords. These steps will make your resume more effective in grabbing the employer’s attention, and increase your chances of landing your next training manager role.

Common Mistakes to Avoid When Writing a Training Manager Resume

As an experienced training manager, your resume is your key to getting noticed by potential employers. However, if you don’t take care in crafting your resume, you may miss out on opportunities to advance your career. To ensure that your training manager resume stands out, avoid these common mistakes:

Using Generic Language

One of the biggest mistakes job seekers make when writing their resumes is using generic language. While you want to emphasize your skills and accomplishments, you don’t want to come across as just another candidate. Instead of using generic phrases like “team player” and “detail-oriented,” highlight specific achievements that demonstrate your skills.

For example, instead of saying “Managed a team of trainers,” say “Managed a team of 10 trainers, resulting in a 25% increase in trainee satisfaction scores.” By using specific language and data, you can differentiate yourself from other candidates and make your skills stand out.

Providing Irrelevant Information

Another mistake that many training managers make when writing their resumes is providing irrelevant information. While it can be tempting to list every skill and achievement you have, it’s important to focus on those that are relevant to the job you’re applying for.

Before you start writing your resume, take a careful look at the job posting and identify the key skills and qualifications the employer is looking for. Then, tailor your resume to highlight those skills and qualifications. This will demonstrate that you have the experience and expertise needed for the job, and increase your chances of getting an interview.

Failing to Proofread

Finally, it’s essential to proofread your resume carefully before submitting it to potential employers. Even the smallest typo or grammar mistake can make you appear unprofessional and careless.

To avoid this problem, take the time to proofread your resume thoroughly. Make sure that your formatting is consistent and that there are no typos or grammatical errors. If possible, have a friend or colleague review your resume as well. This can provide helpful feedback and ensure that your resume is polished and professional.

Avoiding these common mistakes can help you create a training manager resume that stands out from the competition. By using specific language, focusing on relevant information, and proofreading carefully, you can demonstrate that you have the skills and experience to excel in your next role.

Tips for Creating a Standout Training Manager Resume

As a training manager, your resume will be the first impression that you make on a potential employer. Therefore, it is important to create a resume that stands out amongst the competition. Here are some tips to help you create a standout training manager resume:

Showcasing your unique value proposition

Your unique value proposition is what sets you apart from other training managers. This could include your training methodology, your ability to motivate employees, or your expertise in a specific industry. Whatever your unique value proposition may be, it is important to showcase it in your resume. Consider including a summary statement that highlights your strengths and what makes you a valuable asset to a company.

Quantifying your achievements

One of the best ways to demonstrate your value as a training manager is by quantifying your achievements. This could include metrics such as the number of employees you have trained, the percentage increase in productivity as a result of your training programs, or the amount of money you have saved the company through your training initiatives. By including these metrics in your resume, you demonstrate your ability to deliver measurable results.

Using action verbs

Action verbs are an effective way to convey your experience and accomplishments in a concise and impactful way. Consider using verbs such as “developed”, “implemented”, “managed”, and “trained” to describe your experience and achievements. By using these action verbs, you demonstrate your ability to take initiative and achieve results.

Creating a standout training manager resume requires showcasing your unique value proposition, quantifying your achievements, and using action verbs. By following these tips, you can create a resume that highlights your strengths and sets you apart from other applicants in the highly competitive job market.

Examples of Effective Training Manager Resumes

When it comes to creating a training manager resume, choosing the right format is essential to showcase your skills and experience effectively. Here are three examples of effective training manager resumes:

Example #1: Chronological Resume

A chronological resume format emphasizes your work history and career progression, making it an excellent choice for experienced training managers who want to highlight their accomplishments. This example showcases the candidate’s success in developing and implementing effective training programs, managing budgets, and leading teams.

Example #2: Functional Resume

A functional resume format focuses on your skills and achievements, making it ideal for candidates who are changing careers or have gaps in their employment history. This example highlights the candidate’s ability to design and deliver engaging training sessions, develop instructional materials, and measure training effectiveness.

Example #3: Combination Resume

A combination resume format combines elements of both chronological and functional resume formats, making it a versatile option for training managers with a mix of professional experience and relevant skills. This example demonstrates the candidate’s ability to develop and manage talent development programs, track success metrics, and collaborate with cross-functional teams.

Regardless of the resume format you choose, make sure to tailor your resume to the specific job you’re applying for, showcase your achievements quantitatively, and highlight the key skills and experiences that make you a strong candidate for the role. With these tips and examples, you can create an effective training manager resume that stands out from the competition.

Tips for Submitting Your Training Manager Resume

When applying for a Training Manager position, there are a few important tips to keep in mind during the application process to give you an edge over the competition. In addition to crafting an engaging and visually appealing resume, customizing your cover letter, sending follow-up emails, and preparing for interviews can all make a significant impact on your chances of landing the job.

Customizing Your Cover Letter

Your cover letter is an opportunity to showcase your personality, highlight your qualifications, and make a strong impression on potential employers. To make the most of this chance, customize your cover letter to the position for which you are applying. Research the company and the job description to tailor your letter to their needs and demonstrate your understanding of the role. Also, be sure to include specific examples of your past successes and achievements as they relate to the job requirements.

Sending Follow-Up Emails

Once you have submitted your resume and cover letter, it’s important to follow up with the employer to demonstrate your interest and enthusiasm for the position. A simple follow-up email can give you an edge over those who don’t follow up at all. Send a polite email thanking the hiring manager for considering your application and expressing your excitement for the opportunity. This can help you stand out in the employer’s mind and demonstrate your commitment to the position.

Preparing for Interviews

Preparation is key to acing your Training Manager job interview. Research the company and the position, review common Training Manager interview questions and responses, and be ready to highlight what makes you the best fit for the job. Prior to the interview, prepare a list of relevant questions to ask your interviewer. This shows your interest in the position, and can provide valuable information to help you determine if this is the right job for you.

By customizing your cover letter, sending follow-up emails, and preparing for interviews, you can position yourself as a strong candidate for a Training Manager position. Remember to highlight your skills and past achievements, and demonstrate your enthusiasm for the role to stand out from other applicants. Best of luck in your job search!

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5 Amazing training manager Resume Examples (Updated 2023) + Skills & Job Descriptions

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Training manager: resume samples & writing guide, employment history.

• Maintain records and documentation of training activities
• Coordinate with other departments to ensure effective training delivery
• Monitor and evaluate training programs to ensure effectiveness
• Develop and maintain relationships with external training providers
• Monitor and evaluate employee performance and provide feedback
• Ensure compliance with applicable laws and regulations
• Design and deliver training materials and activities
• Analyze training needs and coordinate training activities
• Facilitate the sharing of best practices and knowledge among staff

Do you already have a resume? Use our PDF converter and edit your resume.

• Communicate training objectives and outcomes to stakeholders
• Develop and implement strategies to promote training initiatives
• Manage the training budget and resources

Professional Summary

• Develop and implement training programs for staff
• Facilitate and provide feedback on training activities
• Identify and recommend opportunities for improvement

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

training manager Job Descriptions; Explained

If you're applying for an training manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

training manager

•  Worked as a pre-opening member with the Organization, setting up the Department and Development  of the contents for Training and Development of Management Studies. 
• Conducted TTT (Train the Trainer) programme for all the Management Trainer of more than 20 Academies. 
• Designed students study material, session plans and PPT for all 20 academies across the country for all management subjects –Marketing, Finance, HR, Communication and Personality Development. 
• Vocational Education course enrolments increased by 87% from Jan 2008 to Jan 2009.
• Managing the delivery of scheduled F5M services including training, auditing and consulting services
• Training, development and mentoring of the Training team
• Ensure design work requirements are met for contracted clients
• Support and observe F5M systems including HR, OHS & Quality
• Ensure All trainers are highly proficient in the use of CMARS and meeting of all business process requirements.
• Trained newly employee on proper procedures
•  Delivered exceptional service by greeting and serving customers in a timely/friendly manner
• Monitored and ran the grill area, making sure all food were cooked in properly manner and set up on time to satisfy the customers expectations kept my station organized 
• Thrived within a busy, fast paced and high volume environment strictly followed all cash, security, inventory, and labor policies and procedures maintained clean and safe environment, including in the kitchen, bathroom, building exterior, parking lot, dempster, and sidewalks
• Led a team that handled staff development programs across the Chennai and Coimbatore branches.
• Ensured timely on boarding and certification of new hires across the sales, marketing and telemarketing teams. 
• Published monthly training calendar for the Chennai and Coimbatore branches and tracked training progress and efficacy.
• Reviewed training materials to ensure accuracy and relevance. 
• Recruited, hired, and trained employees for six stores in the Wyoming District.
• Promoted and developed employees to management positions.
• Assisted district manager in operations of his district.
• Managed convenience store with $10 million in annual sales.
• Committed to total customer commitment and increasing profits.
• Achieved goal of winning Team of the Quarter in July 2012.

training manager Job Skills

For an training manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Project Management
• Quality Assurance
• Database Management
• Risk Management
• Troubleshooting
• Computer Literacy
• Software Development
• Programming
• Systems Administration
• Network Administration
• Cloud Computing
• Cybersecurity
• Web Development
• Mobile Development
• Artificial Intelligence
• Machine Learning
• Data Mining
• Data Visualization

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your training manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your training manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Ensure compliance with applicabl laws and regulations
• Facilitat the sharing of best practicess and knowledge among staff
• Co-ordinate with other departments to ensure effective training deliverry
• Facilitate the sharing of best practises, and knowledge amongst staff
• Develop, and implement training programmes for staff
• Manage the training budget, and resourcess
• Commuicate training objectives and outcomes to stakeholders
• Facillitate the sharing of best practices and knowledge among staff
• Ensure compilance with applicable laws and regulations

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

training manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an training manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Lockheed Martin Recruitment Team

I am a highly motivated and experienced Training Manager with 8 years of experience in the field. I am excited to apply for the Chief Training Manager position at Lockheed Martin, where I am confident that I can contribute to your organization's success.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Lockheed Martin and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Training Manager role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Training Manager Resume Examples

Writing a great training manager resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own training manager resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the training manager job you're after.

or download as PDF

Essential Components of a Training Manager's Resume

A Training Manager's resume is a critical tool for showcasing your expertise, work history, and credentials to prospective employers. It serves as your professional introduction and can make a lasting impression. A well-crafted resume for a Training Manager should include several key sections: contact information, a professional summary, work experience, core competencies/skills, education and certifications, achievements and awards, and references.

Let's delve into each section to understand their significance and how to optimize them to capture the attention of hiring managers.

Contact Information

Contact Information is the gateway for employers to reach out to you. Ensure it includes your full name, phone number, professional email address, and your city and state. Consider adding links to your LinkedIn profile or personal website to provide further insight into your professional background.

Remember to verify that all contact details are accurate and up-to-date to avoid missing out on potential opportunities.

• Full Name: Prominently displayed at the top of your resume.
• Email Address: Professional and includes your name.
• Phone Number: Complete with area and country codes if necessary.
• Home Address: City and state suffice.
• Digital Profiles: Add links to LinkedIn or personal websites with relevant professional information.

First impressions matter, so ensure your contact information is professional and meticulously presented.

Professional Summary

A Professional Summary should succinctly encapsulate your career highlights, key skills, and significant achievements. It's the first narrative employers read, so make it compelling.

Emphasize your experience in developing and implementing training programs, expertise in specific industries or types of training, and any experience with e-learning or digital training platforms. Highlight leadership experiences and the positive outcomes of your training initiatives, such as improved performance metrics or reduced turnover rates.

Customize your professional summary for each job application, using keywords from the job description to align with the role and to navigate applicant tracking systems effectively.

A powerful professional summary positions you as a proven leader adept at designing training programs that contribute to organizational success.

Core Competencies/Skills

Core Competencies/Skills showcase the unique talents and expertise that qualify you for the Training Manager role. Highlight essential skills such as leadership, communication, organizational abilities, instructional design, technical proficiency, problem-solving, evaluation, adaptability, and interpersonal skills.

Presenting these core competencies on your resume allows employers to quickly assess your suitability for the position.

Related: Training Manager Skills: Definition and Examples

Work Experience

The Work Experience section is a cornerstone of your resume, illustrating your previous roles and the impact you've made. List your positions in reverse chronological order, detailing specific responsibilities and quantifiable achievements.

Use action verbs to convey the dynamic nature of your career and tailor this section to reflect the requirements of the job you're applying for.

Education and Certifications

Education and Certifications validate your academic and professional development. Include degrees and certifications relevant to the Training Manager role, such as CPLP or CTDP, and any additional training or workshops you've completed.

List your educational background and certifications starting with the most recent, and provide details such as the institution's name, duration of study, and any notable grades or honors.

This section demonstrates your commitment to continuous learning and professional growth, which are highly valued in the field of training management.

Related: Training Manager Certifications

Achievements and Awards

The Achievements and Awards section highlights your professional accomplishments and recognitions. Detail any relevant awards, the impact of your contributions, and any industry-related publications or speaking engagements.

Quantify your achievements to provide concrete evidence of your capabilities and ensure they align with the skills and experiences sought for the Training Manager position you're targeting.

References serve as a testament to your professional track record. Prepare a list of individuals who can vouch for your training development and execution skills. Obtain their consent before listing them and ensure their contact information is current.

Include a note on your resume indicating that references are available upon request, and provide them only when asked by the hiring manager or recruiter.

In summary, a well-rounded Training Manager resume with strong references is a vital part of your job application, showcasing your readiness and potential value to prospective employers.

Related Resume Examples

• Technical Training Manager
• Training Officer
• Training Analyst
• Training Associate
• Training Consultant
• Training Coordinator

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Training Manager resume examples for 2024

A strong training manager resume highlights a mix of leadership, communication, and technical skills. Ravi Nath Ph.D. , Professor at Creighton University's Business Intelligence & Analytics department, advises that a professional portfolio showcasing certificates, courses, and internship experiences can set a candidate apart. Karen Kus , Assistant Director of Career Services at SUNY Potsdam, emphasizes the importance of transferable skills like writing, communication, and problem-solving, which should be elaborated upon to demonstrate their application and results.

Training Manager resume example

How to format your training manager resume:.

• Use the same job title on your resume as the one in the job posting for a training manager position.
• Highlight achievements that show how you improved profits, reduced losses, or increased efficiency in your work experience section. Recruiters prefer resumes that focus on accomplishments rather than responsibilities for a training manager role.
• Training managers should aim to fit their resume on one page, focusing on relevant information and eliminating unnecessary details.

Choose from 10+ customizable training manager resume templates

Choose from a variety of easy-to-use training manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your training manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Training Manager resume format and sections

1. add contact information to your training manager resume.

Training Manager Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your training manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Training Manager Education

Training Manager Resume Relevant Education Example # 1

Bachelor's Degree In Business 2009 - 2012

Western Washington University Bellingham, WA

Training Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 1998 - 2001

Miami Dade College Miami, FL

3. Next, create a training manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an training manager resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Top Skills for a Training Manager

• Customer Service , 19.3%
• Leadership , 7.5%
• Brainstorming , 7.1%
• Food Safety , 4.1%
• Other Skills , 62.0%

4. List your training manager experience

The most important part of any resume for a training manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of training managers" and "Managed a team of 6 training managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Retrained existing employees on procedures to ensure quality product.
• Implemented acceptable procedures, including behavioral/discipline interviews, pre-course screening, and physical examinations.
• Guaranteed fulfillment of company policies and procedures, especially health and safety and quality.
• Trained and re-certified new and existing team members on Chick-Fil-A policies, procedures, and products.
• Increased sales by 40% through social media campaigns and upholding Customer Service standards.
• Maintained a high level of communication with staff, management, and customers to generate a positive financial return.
• Performed all payroll, end of day Assisted customers with finding selections and making recommendations.
• Completed daily tasks that included paperwork, accounting and banking.
• Helped retain staff through open communication strategies and sales initiatives.
• Trained new staff on policies and procedures.
• Offered Internet, Phone and Video to SMB Met and surpassed expectation set by the branch manager.
• Used Salesforce CRM to stay organized and focused in my territory.
• Managed multiple representatives marketing products and services throughout Western MA.
• Engaged in projects to improve inter-company communication and efficiency.
• Assisted with training of new CAE's in nesting situations.
• Established and improved client communications; maintained ongoing relationships.
• Positioned to generate referrals through partnerships with referral sources.
• Recruited, tutored, disciplined, motivated, and developed direct sales staff of approximately 20 reps.
• Assisted applicants with paperwork and enrolled Medicare eligible recipients into the Managed Medicare Senior Advantage Program.
• Managed and submitted payroll weekly.

5. Highlight training manager certifications on your resume

Specific training manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your training manager resume:

• Certified Professional - Human Resource (IPMA-CP)
• OSHA Safety Certificate
• Certified Management Accountant (CMA)
• Certified Professional - Food Safety (CP-FS)
• Certified Manager Certification (CM)
• Certified Pharmacy Technician (CPhT)
• Certified Food Manager (CFM)
• Project Management Professional (PMP)
• ServSafe Food Protection Manager Certification
• Senior Professional in Human Resources (SPHR)

6. Finally, add an training manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your training manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common training manager resume skills

• Customer Service
• Brainstorming
• Food Safety
• Cash Control
• Human Resources
• Food Preparation
• Inventory Control
• Good Communication
• Customer Complaints
• Excellent Interpersonal
• Develop Ways
• On-The-Job Training
• Loss Prevention
• Store Operations
• Management Training
• Training Materials
• Gross Profit
• Project Management
• Sales Associates
• Subject Matter Experts
• Instructional Design
• Cash Management
• Training Sessions
• Exceptional Guest
• Direct Reports
• Professional Development
• Training Curriculum
• Learning Management System
• Store Training
• Sales Floor
• Fine Dining
• Product Knowledge
• Development Programs
• Technical Training
• Customer Relations
• Sales Training
• Curriculum Development
• Training Modules
• Training Courses

Training Manager Jobs

Links to help optimize your training manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

• Zippia Careers
• Executive Management Industry
• Training Manager
• Training Manager Resume

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Training Manager & Development Manager Resume Sample

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Work Experience

• Design and implement appropriate local education, training and organization development strategies to support the respective organizations’ business strategies
• Conducts comprehensive management, staff training and development needs assessment; ensures input from all levels of the organization and includes national and international offices
• Designs, implements and delivers comprehensive, effective training curriculum and associated development programs based upon needs assessment results; ensures that learning solutions comply with established policies, procedures, and objectives
• Oversees the coordination of multiple, simultaneous training sessions and activities including scheduling, space, agendas, piloting, marketing, coordination, implementation, facilitation, equipment needs, e-learning technology, program-related materials, evaluation and other items
• Ensures that program offerings, materials, brochures, infoNet site and other training-related communications are consistent with R&G’s standards of excellence
• Develops, monitors and reports on the effectiveness of development programs by establishing relevant evaluation metrics and collection capabilities; demonstrates use of quality improvement in daily operations
• Assesses, prepares and oversees internal presenters and any external consultants or vendors
• Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, teamwork, tolerance, civility and acceptance toward all
• BOPS (Project Management, Costing)
• Responsible for developing and implementing the firm’s third-year associate retreat, and other cohort retreats as needed, to support the firm’s strategic plan and associate development model.Supports the development and implementation of the sixth-year associate retreat
• Responsible for the firm’s professional development intern program
• Responsible for the firm’s annual training catalog
• Promote and encourage higher percentage of GI licensed and connect directly with QBE staff to assist in arranging and booking rooms for QBE licensing training
• Provide regular product and market update sessions by way of district visits, classroom training and coaching workshops for in-house agents
• Offer support to in-house agents in product training and sales clinic
• Establish smooth collaboration with other business units in Manulife
• Work with the SVP, HR and Director, Talent Development to develop and manage training budgets, forecast costs, and identify cost-effective training solutions
• Assess manager and executive director and above training and career development needs for LLS in consultation with chapter and national office heads
• Work with SVP, HR and Director, Talent Development to establish and implement a world-class non-profit based supervisory, managerial and executive leadership training curriculum
• Help drive the development and implementation of a new succession planning process, 360 degrees leadership assessment & development process, high potential identification and development process, and an enterprise-wide yearly engagement process closely linked to management/leadership effectiveness
• Design training courses and programs necessary to meet training needs, and/or manage this activity via external providers
• Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards; implement a vendor management system to track activity and costs
• Organize training venues, logistics, transport, and accommodations as required, to achieve efficient training attendance and delivery
• Plan and deliver training courses personally where necessary to compliment that provided externally or internally by others

Professional Skills

• Excellent oral and written communication skills and demonstrated experience presenting training to groups
• Experience in leading a training business; proven work experience as a training manager
• Strong strategic and critical thinking skills; solution & results driven
• Proven experience in recognizing the knowledge needs of the company and employees, and presenting training programs to meet those needs
• German speaking skills highly desirable
• Demonstrated ability to effectively execute plans and drive implementation of L&OD initiatives
• Demonstrated effectiveness in working, consulting and influencing Senior Executives and organizational leaders

How to write Training Manager & Development Manager Resume

Training Manager & Development Manager role is responsible for training, organization, design, development, leadership, security, compensation, reporting, digital, travel. To write great resume for training manager & development manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Training Manager & Development Manager Resume

The section contact information is important in your training manager & development manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Training Manager & Development Manager Resume

The section work experience is an essential part of your training manager & development manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous training manager & development manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular training manager & development manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Training Manager & Development Manager resume experience can include:

• Experience creating training and resources using eLearning technology (e.g., Captivate)
• Experience with developing and implementing blended learning models
• Experience in Marketing, especially digital marketing strategies and tactics
• Tests trainees to measure progress and to evaluate effectiveness of training
• Manages and evaluates the effectiveness of all trainings provided (external and internal) Ensure maintenance of firm’s CPE records and training libraries
• Experience with multi-media to deliver professional development and training content (e.g., podcasts)

Education on a Training Manager & Development Manager Resume

Make sure to make education a priority on your training manager & development manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your training manager & development manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Training Manager & Development Manager Resume

When listing skills on your training manager & development manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical training manager & development manager skills:

• Strong influencing and communication skills in order to build effective relationships with a broad range of stakeholders and to shape the Company Culture
• Strong demonstrated "stand-up" "Presentation and Facilitation" Skills
• Excellent time-management, organization, and prioritization skills
• Strong influencing, negotiation and conflict resolution skills
• Hardware product training experience with a demonstrated ability to lead teams through action to results
• Function effectively in a demanding and time sensitive environment

List of Typical Experience For a Training Manager & Development Manager Resume

Experience for professional development & training manager resume.

• Prior experience designing and delivering practical management and leadership training and development programs and other non-technical, soft-skills, programs
• Partner with leadership and management to consult on organizational change initiatives, including design, development, implementation and evaluation stages
• Highly innovative, able to build concepts and business cases, ‘sell’ ideas and drive implementation
• Flexibility and ability to adapt to fast-paced environment
• High energy level, “can do” attitude
• Conduct needs analysis throughout various service lines/functions within the company to identify training, employee development or organizational development interventions/solutions

Experience For Manager, Leadership Development & Training Resume

• Collaborate with Service Line leaders and managers to determine training & development needs and priorities, develop training/development strategies and program designs, and materials development
• Conduct various training activities, as required. Gain expertise at presenting MGO’s various training programs. Conduct initial training and advanced training programs
• Carries out agreed upon training and development strategies, monitors results and makes adjustments as needed. Track, analyze and report training program results to ensure objectives are achieved
• Prepare, and/or direct other resources in the preparation of all training materials for training sessions. These can include chart pad materials, Power Point presentations, Learner materials, videos, etc
• Operate from an Organizational Development perspective to constantly look for ways to support management and further the organizational effectiveness of the company
• Partner with internal IT department staff, and external technology vendors, to develop documentation, review technology and process usability, provide recommendations, and develop and design implementation training programs for new internally-facing, externally-facing or upgraded software systems
• Manages and evaluates the effectiveness of all trainings provided (external and internal)
• Determine training needs and opportunities for all firm Employees

Experience For Channel Development & Training Manager Resume

• Ensure maintenance of firm’s CPE records and training libraries
• Five to seven years experience with progressive responsibilities in the areas of needs assessment, curriculum design, training, facilitation, program evaluation, and participant records management
• Solid, working knowledge of employment/labor laws and regulations as well as leadership, management, organizational behavior and change management principles
• Excellent interpersonal and influencing skills, demonstrated ability to develop positive working relationships that support collaborative work within the department and across the organization
• Excellent communication skills, both oral and written, as well as excellent listening skills; ability to effectively communicate and interact with all levels of the organization including senior management
• Demonstrated ability to successfully manage multiple priorities concurrently, adaptable to changing priorities, complete work assignments under time constraints, and proactively manage potential issues
• Works with internal and external presenters to deliver effective training for attorneys of all levels from summer associate to partner
• Apply consensus building techniques when working with program stakeholders and sponsors
• A creative and pragmatic approach to developing training solutions that are scalable to the client’s needs

Experience For Talent Development & Training Manager Resume

• A growth mindset is a core value and behavior
• Works with the Managing Director of Legal Personnel and Development and other members of the Professional Development and Training team to identify and address training needs, develop curricula, and implement programs to maximize effectiveness and quality, with a focus on an assigned practice group or geography
• Identifies and coordinates internal and external resources for the delivery of competency and practice related skills such as legal writing and research, oral communication and presentation, managerial skills and business development
• Assists with annual budgeting process for Professional Development and Training
• Works with the members of the Professional Development and Training team to build new initiatives and programs to ensure the continued professional development of the firm’s attorneys
• Keeps abreast of trends in professional development for attorneys, and evaluates seminar content and presenter effectiveness to ensure efficient delivery of material content and attorney interest on topic. Evaluates programs against attorney development in respective areas
• Strong teamwork skills with a collaborative approach to working with others at all levels of seniority
• Provides referral services as necessary to attorneys with specific training and/or development needs

Experience For Organisation Development & Training Manager Resume

• Increases firm awareness of internal and external training and development opportunities
• Extensive knowledge of professional development, instructional design and adult learning, or extensive knowledge of law firms and practice of law
• Organize and implement training programs
• Detail oriented and high attention to quality
• Consults with management and external educational institutions to establish curricula needed for adequate career development programs; provides information to employees regarding opportunities for self-development available in the community
• Consults with System Transformation Center (STC) to support design, development, delivery, and evaluation of performance improvement initiatives to support system-wide transformation projects (such as Lean Six Sigma, health delivery process improvement projects, and EHR implementations)

Experience For Learning & Development Systems Training Manager Resume

• Design competency models, tools and processes to assess and improve leadership effectiveness and identify leaders with advanced potential
• Stays abreast of new trends and tools in employee development; continuously “bring the outside in,” to help us stay at the leading edge of learning
• Development of new and existing sales channels including ecommerce, sales, and partners & associations
• Provides support in the development of career tracking tools; offer on-going support after tools are established
• Manages scheduling, communications and event logistics for development programs
• Ensure the overall revenue for learning products is met
• Drive the overall sales & marketing GTM strategy

Experience For Organization Development & Training Manager Resume

• Design and deliver leadership development workshops and retreats
• Design and implement succession pool programs for key roles by forecasting future talent needs, identifying future leaders for those roles, ensuring developmental action plans and recruitment strategies in place to guarantee ready talent to fill open positions
• Design blended learning and using social media, online and traditional in-person strategies
• Determine what kind of leadership development and training programs are needed now to address issues highlighted by most recent CMS Survey, as well as future CMS and Joint Commission surveys
• In partnership with Director, Education and Organization Development, creates, administers, and reports on results of training needs analysis, and organizational leadership assessments

Experience For Manager Clinical Development & Training Resume

• Maintains strong knowledge of and relationships with leading assessment providers (DiSC, MBTI, leadership 360s) to ensure rapid and effective response to organization needs
• Manage, coach and develop a team of learning and instructional development consultants
• Performs ongoing program management and content maintenance in partnership with designated vendors; prepare clear and concise education materials, using word processing/presentation software; prepare clear and concise surveys, using standard online assessment tools
• Plans, develops, recommends, implement and coordinates a comprehensive leadership development programs for all levels of AHS management
• Provide analysis to leaders on AHS leadership capabilities and bench strength

Experience For Business Development Training Manager, Ap Csm Resume

• Provide focus and direction to Leadership Development & Training organization in accordance to strategic direction of the Education & Organization Development Organization
• Review and ensure the effectiveness of the measures taken
• Support organization change programs by developing requisite training
• Manage talents within MFTBC and evaluate developmental challenges to propose measures in terms of promotional policy or framework , leadership training etc
• Embody the idea and take the lead to implement the concept and process
• Provide support for large and strategic opportunities
• Work closely product to provide input on new content and enhancements from sales and customer feedback, and to communicate the latest product offerings to the sales, marketing and customers

Experience For Manager of HR Development & Training Mitsubishi Fuso Resume

• Drive growth through ecommerce, partners and other revenue channels
• Designs and implements training and development strategies and programs focused on motivating, engaging, retaining, and educating a committed and high performing workforce
• Supports the annual succession planning process by developing communications, coordinating meetings, developing and managing tracking tools and relevant reports, administering and managing the Succession Planning HRIS module and associated process flows; partner with Human Resources Business Managers to ensure completion of deliverables
• Works with Human Resources Business Managers, business leaders, and Porsche AG to create and support experiential programs, including short-term assignments, rotation programs, exchange programs, mentor and reverse mentor programs, leadership speaker series, etc
• Partners with the local and international parent group(s) to conduct employee satisfaction surveys; develop and provide reporting to business leaders and support with efforts to implement action items

List of Typical Skills For a Training Manager & Development Manager Resume

Skills for professional development & training manager resume.

• Self- motivated with ability to work effectively with minimal supervision in a fast pace environment
• Advanced PC skills specifically in Microsoft Office applications
• Management, administration and delivery of MGO’s leadership/soft skills development program(s)
• Knowledge and/or experience in instructional design and distance learning
• Experience driving change and transformation within a large organization

Skills For Manager, Leadership Development & Training Resume

• Delivers effective training based on one’s specific subject matter expertise
• Experience in developing communication and awareness strategy and tactics
• Strong leadership background, especially leading cross-functional teams, and informal leadership situations
• Communicate at all levels of the organization and create effective partnerships
• Proven ability to engage and inspire teams
• Partners with leaders to develop and implement leadership training that enhances the skill set of management with a focus on developing future leaders
• HR experience in multinational environment
• Experience in talent management related roles at multinational companies

Skills For Channel Development & Training Manager Resume

• Strong operational capabilities to drive processes and execution of key initiatives
• Excellent judgment, diplomacy and tact
• Demonstrated proficiency in all Microsoft Office Products
• Consulting with leaders within the Finance group to support large-scale and group-specific training/OD needs
• Consulting and facilitation of team-level climate enhancement and change management initiatives
• Training curriculum from individual contributor through Corporate leader
• Facilitating team-or function-wide climate, change management, and engagement efforts
• Providing guidance, tools and resources for talent and performance management practices

Skills For Talent Development & Training Manager Resume

• Training small/large groups on management, diversity, and leadership topics for audiences of varied seniority
• Supporting the business with accurate market, customer, and competitive information in the LVC space
• Develop and organize method for capturing, analyzing and disseminating all competitive information and news
• Actively manages and analyses sales & marketing channel performance metrics including monthly forecasts and digital marketing KPIs
• Ensure the maintenance, storage, proper access and quality of all training materials. Maintain training records for all training programs conducted on site
• Develop and implement sales training for learning products & solutions
• Work closely with marketing on lead generation, collateral, and revenue driving initiatives
• Manage the on-going development and maintenance of the Firm's Learning Management System (LMS)

Skills For Organisation Development & Training Manager Resume

• Works with the other Professional Development and Training Managers to manage the training and development team firm-wide
• Trains all new sales representatives and other TSM’s as needed on orthodontic product offering
• Ensure product materials for new hire training are relevant and up to date
• Secure incremental revenue-generating product enhancements required by channels
• Build learning programs from conception, engage stakeholders and manage geographically diverse partner relationships

Skills For Learning & Development Systems Training Manager Resume

• Proficient in all MS Office Applications including Word, Excel, PowerPoint, and Outlook
• Document and maintain various product and process documentations needed for efficient sales and marketing operations
• Educate and evangelize the benefits of the learning products to the various sales teams
• Meet and exceed revenue goals for Learning
• Lead programs for sales training & development

Skills For Organization Development & Training Manager Resume

• Ensure product materials for sales training are relevant and up to date
• Ensure all training activities and materials meet with relevant LLS and statutory policies
• Liaison between End Users and Learning & Development, Change Management, Communications, Business Systems Consultants, and IT partners
• Determine training needs and opportunities for all firm EEs
• Develop, maintain and enhance all firm training materials with firm leaders

Skills For Manager Clinical Development & Training Resume

• Guidance, tools and resources for talent and performance management practices
• Hit budgeted P&L for subscriptions
• Perform and interpret needs analyses and translates the findings into actionable plans
• Serving as the prime consultant and internal/external spokesperson for the organization relating to policies, programs and capabilities along with a thorough understanding of long-range goals/objectives relating to USAF and other DOD LVC opportunities.
• Able and willing to adapt to changing priorities and responsibilities Proficient in MS Office Suite, PowerPoint required
• Track record of meeting or exceeding revenue targets

Skills For Business Development Training Manager, Ap Csm Resume

• Familiar with USAF and DOD requirements and budgeting process
• Background in sales training and enablement
• Highly organized and able to manage multiple projects under tight timelines
• Creative thinker & the ability to translate ideas into action
• Familiar with USAF LVC requirements and goals

Skills For Manager of HR Development & Training Mitsubishi Fuso Resume

• Working knowledge of, and ability to utilize a variety of training techniques to accommodate various learning styles through a blended education model (classroom training, demonstrations, workshops, coaching, e-learning, job shadowing)
• Organizational Development experience, preferably in a private sector business environment, working with department management to assess organizational effectiveness and develop methodologies to improve organizational effectiveness
• Or more of related experience
• Work closely with sales and sales management to build effective programs and product offerings
• A bias for action, results-oriented, responsive to client needs
• Present tailored, knowledgeable, professional, and engaging product training and demonstrations to varied audiences and in multiple formats including: webinars, individual meetings and in-person meetings

List of Typical Responsibilities For a Training Manager & Development Manager Resume

Responsibilities for professional development & training manager resume.

• Drives strategies for onboarding and welcoming new employees into the Company
• Acts as an internal consultant and designs and/or customizes programs to fit needs
• Identifies performance/behavior gaps, makes recommendations, and provides solutions in order to improve business performance, increase retention and develop future leaders
• Integrates talent development measures into our business dashboards and leverage insights for continuous improvement; use data to help the organization prioritize training needs
• Works closely with HR Team and Manager, Compensation and Benefits to create career ladders
• Support the Recruitment team and Human Resources Business Managers as they seek to make enhancements to the Porsche North American Internship Program
• Manage competitive analysis

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