cover letter american airlines

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Cover letter for American airlines (5 samples)

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The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. Each article is written by a team member with exposure to and experience in the subject matter.  The article then gets reviewed by a more senior editorial member. This is someone with extensive knowledge of the subject matter and highly cited published material.

This article will list samples of “cover letters for American Airlines.”

How to write an American Airlines cover letter

When applying for a position at American Airlines, your cover letter is an opportunity for you to tell your story, without being stuck in the formatting constraints of the American airline resume. The best format for writing a cover letter is:

• Address the employer with a formal salutation. For example, “Dear/Hello (name of the recipient or hiring manager).”
• The next step is to state the position you are applying for and how you found the opening. 
• Write a short sentence about why you’re interested in the position.
• State your skills and work experience; ensure they are similar to the job position. When stating your skills, provide the accomplishment you have achieved. 
• Conclude your letter with a forward-looking statement. For example, “I look forward to discussing the position further.”

“POSITION: Summer analyst

December 30, 2015

Mr. Marcial Lapp

Sr. Manager, International Revenue Management

American Airlines 4255 Amon Carter Blvd. Fort Worth, TX 76155

Dear Mr. Lapp:

I am writing to apply for the 2016 summer internship position in the RM/OR group at American Airlines. I heard about this job opportunity from Ms. Wanda Dobberstein: Undergraduate Academic Advisor in the department of Industrial and Operations Engineering (IOE) at the University of Michigan, Ann Arbor. This exciting opportunity appears to be a wonderful fit with my professional experience, educational background and career goals.

I come from a solid technical background with a strong interest in OR applications for real-world problems. My program of study is structured to give me a balanced view of both theoretical and applied aspects of various quantitative techniques such as linear programming, convex optimization, stochastic modeling, machine learning and data mining. During the Fall 2015 semester, I worked on developing a Markovian model to determine the optimal policy for the batting team in a game of Cricket.

Prior to Michigan, I was a Supplier Quality Engineer at Robert Bosch India Ltd. Where I demonstrated exceptional leadership, problem-solving aptitude and initiative to achieve an 83% increase in assembly line productivity by solving a longstanding quality issue. Unlike other candidates, I have a proven track record of delivering results as I led a cross-functional team of 7 members to reduce the number of assembly line rejections from 120 to 20 defective parts per month. My background in generating innovative ideas and strategies has provided me with a deeper understanding of multifaceted problems that companies encounter in their daily operations. Moreover, because of my work experiences, I fully understand how important it is to have great interpersonal skills in today’s multi-disciplinary business environment

I would appreciate the opportunity to interview with American Airlines for the RM/OR internship position. I can be reached via email at [email protected] or by phone at (734)-680-3704. I enthusiastically look forward to hearing from you soon.

Thank you for your time and consideration.

Sincerely,”

“The Managing Director

American Airlines

Manhattan, USA

Sir, I recently learned about the vacancy for a flight attendant at American Airlines, and I would like to apply for such a job. I have experience of 5 years in the same field, and I have worked for various organizations in the past as well. I have great communication skills, and I am also ready to face and overcome any difficult situation that may arise.

With that being said, I have attached my CV, which includes all my qualifications and experiences. I wish to hear from you as I consider myself the right person for this job. Thank you.

Martha Adams

812, Pine Lane

Houston, Texas, USA”

“To Dear Sir/Madam,

It is stated that I would like to submit my application for a flight attendant at American airlines. I have one year of experience as a flight attendant in a local company in America. One year of experience seems less but a great experience in ethics, and knowledge of three different languages will be hard to find.

Languages include French, British English with a British accent, and German language. I will be honored if I will avail of this opportunity. I have attached all my documents and certificates with the application. I hope you will find it very interesting and astonishing.

“Jameson Gould

City, State, Zip Code

Home : 000-000-0000 Cell: 000-000-0000

[email protected]

Tia Petersen,

I am writing to apply for the Airline Customer Service position with Company Name. I am a customer service professional with 12 years in the service industry over seven of those years in a busy airport setting. In my current position as an Airline Customer Service professional with American Airlines, I take on a number of duties daily including checking in customers answering questions and taking ticket reservations by phone.

I am familiar with common computer software used in the airline industry and am adept at learning new skills quickly. My customer service is beyond compare; I handle stress well and am able to think on my feet. I have a friendly disposition am detail oriented and highly organized. In my current airline customer service position I was awarded Employee of the Year for two consecutive years. I would enjoy the opportunity to bring that same level of dedication to the team at Company Name.

I know you will find my qualifications to be exemplary and look forward to speaking with you in more detail about how I can benefit your airline customer service staff. Please contact me by phone or email at your earliest convenience to set up an interview. Thank you so very much for your consideration.

Jameson Gould”

“Dear American Airlines,

I am writing in regard to the open position for a customer service representative. Based on the job description, I believe that I am more than qualified for this role and would be a valuable asset to your team.

I have worked in customer service for over 10 years and have handled a variety of different customer service scenarios. I have a strong track record of providing excellent customer service, resolving customer complaints, and diffusing difficult customer situations. I am patient, and efficient, and always work to resolve any issue the customer is having.

In addition to my customer service experience, I also have a degree in business administration. This combination of skills and experience makes me uniquely qualified to excel in this role.

I would be a great addition to your team and I am confident that I would provide excellent customer service to American Airlines customers. I am eager to put my skills and experience to work for you and would appreciate the opportunity to do so.

Thank you for your time and consideration.”

Frequently Asked Questions:

How do i write a cover letter for an airline.

Here are our five golden rules for writing aviation cover letters:

• Be specific with names, skills and experience. 
• Emphasise key aviation industry qualities. 
• Adapt your cover letter for every application.

Should you write a cover letter for a flight attendant position?

Yes. it improves your chances of landing an interview and makes you stand apart from all the other applicants.

If you like this blog post, please leave your comments and questions below.

https://www.mindsumo.com/cover-letters/American-Airlines/Internship/2888

https://www.zippia.com/answers/how-do-you-write-a-cover-letter-for-a-job-at-american-airlines/

Job Application Letter for Flight Attendant American Airlines

https://www.livecareer.com/cover-letter/examples/customer-service/passenger-service-agent

https://sumry.me/list/search/american%20airlines%20cover%20letter

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How to Write an Aviation Cover Letter

It probably won’t apply to all jobs in the industry, but it’s a good way to distinguish yourself from the pack..

[File photo: Adobe Stock]

So far in this series, we have covered how to write an aviation resume and how to apply for a pilot job online . There is a third career media skill that is important to know, though it won’t apply to all positions, and that is how to write a cover letter. 

The cover letter may seem like a bit of an anachronism, and in some ways it is. Few large airlines ask for one anymore; you may have noticed that the AirlineApps base application doesn’t even allow you to attach a cover letter (or a resume, for that matter). At large airlines doing a great deal of hiring, the process is quite data-driven, and the computer that spits out your name to be interviewed by a human will have zero appreciation of a well-crafted cover letter. Still, even at these companies you will bring your resume to the interview, and this should be accompanied by a cover letter—even if it seems destined to languish, unread, in the interviewer’s file folder. 

The cover letter assumes much greater importance for corporate jobs, at smaller companies, whenever mailing or emailing your resume unbidden, when pounding the street and “cold-calling” potential employers, and when meeting recruiters at job fairs. Your cover letter accompanies and enhances your resume by fleshing out a potential employer’s idea of you. It’s more important in the early stages of your career, when your credentials alone aren’t so impressive. By presenting a neat, well-organized, well-written cover letter, you are introducing yourself as a neat, well-organized, and intelligent candidate—a future employee more valuable than your certificates and hours alone might indicate. 

Not a Writer?

The challenge here is that there are plenty of people who are neat, well-organized, and intelligent who are not naturally good writers. If this describes you, I highly suggest that you enlist the help of more literate friends or family members, even to the point of having someone ghost write your basic cover letter. If you don’t know such a person, hire one online (starving writers are a dime a dozen), and get them to proof your resume while you’re at it. Readability is everything; an overly wordy, confusing, or typo-riddled cover letter will quickly be cast aside. 

What Goes in a Cover Letter?

Your cover letter should take the form of a one-page business letter; an example is above with a key for reference. The letter need not be long, and in many cases might fill half the page. It should be left-justified in block format, with a single space between most elements before the signature block. It should be semi-formal in tone, use active voice, and be personalized for each job that you are interested in. Most will be similar enough that it’s useful to create a baseline stock copy, and then modify as needed. 

The first element is your home or permanent address, without your name or title (1). After a single space, put today’s date, in written rather than digital format (2). Next, write the name and address of the company you are targeting (3). Ideally you will know the name and title of the person who does the hiring, and this should precede the address. Do some digging if necessary; this will demonstrate knowledge of the target company. 

The salutation (4) should be personalized if you know the recipient’s name, and should take the form of “Dear Ms. Lastname,” “Dear Mr. Lastname,” or “Dear Firstname Lastname.” If you don’t know the recipient’s name, the salutation should be gender-neutral. “To Whom It May Concern:” is rather impersonal; “Dear Sir or Madam,” or “Dear Sir/Madam,” is better. 

The body of the letter should be three or four paragraphs. In the first paragraph (5), state your purpose for writing, i.e. your interest in the job. This is a good place to demonstrate knowledge of the company, to appropriate their buzzwords or slogans, and to drop the names of any internal recommendations. This is a place for active verbs and vivid adjectives. You are capturing the reader’s interest. 

In the middle paragraph or paragraphs (6), you are summarizing your background and experience as it relates to this particular job. You don’t want this to just be a redundant reiteration of your resumé; you want to better flesh out who you are, why you want the job, and why you’d be the ideal candidate, making your case in ways that you canno t within the rigid confines of a resumé. It’s OK to get a little personal here, sharing the influences that made you who you are, and explaining (in a positive manner) why you’re ready to move on to this job (7). This is a good spot to humblebrag how you’ve been a positive force at your current and previous employers (8), and to bring up subtle factors that set you apart from the competition (9). 

The closing paragraph (10) is the place to make your call to action. You’re asking for an interview here; don’t be shy about it. Make reference to enclosures, include your contact information, and close on a gracious note. 

The signature block (11) should include a valediction (“Sincerely,” is a safe bet; “Sincerely yours,” “Respectfully yours,” or “Cordially,” are also good options), and then four spaces, followed by your name, formatted as it appears on the header of your resume. Within the four spaces you can insert a graphic of your signature, or leave blank to be physically signed if printed on paper, or just leave blank altogether. After your name and an additional space, type the word “Enclosures:” and the number of physical or email attachments included.

If this cover letter is intended to be taken with you while you pound the pavement or attend job fairs, print it on high-quality paper similar (but not necessarily identical) to that of your resume. 

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This question is about American Airlines .

How do you write a cover letter for a job at American Airlines?

A cover letter for a job at American Airlines should focus on the attributes and culture of the company as well as include your relevant skills.

American Airlines has existed for nearly 100 years and employs over 130,000 people. Customer service and safety are the driving force behind the company in 2022. American Airlines improved its safety rankings this year. In 2020 the company posted an 82% on-time rating.

Your cover letter should include the skills and training that make you attractive to American Airlines. Pilots must be licensed with the FAA and have commercial experience. Flight attendants need not have experience, but must have all required travel documents prior to applying and the ability to speak a second language is a plus.

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• How Do You Write A Cover Letter For A Job At American Airlines

Airline Customer Service Agent Cover Letter Examples & Writing Tips

Use these Airline Customer Service Agent cover letter examples and writing tips to help you write a powerful cover letter that will separate you from the competition.

Table Of Contents

• Airline Customer Service Agent Example 1
• Airline Customer Service Agent Example 2
• Airline Customer Service Agent Example 3
• Cover Letter Writing Tips

Airline customer service agents are the first point of contact for passengers. They’re responsible for checking tickets, boarding passengers, and helping them with any problems they may have during their flight.

To be successful in this role, you need to be friendly, patient, and organized. You should also be able to handle difficult situations.

Use these examples and tips to write a cover letter that will help you get the job.

Airline Customer Service Agent Cover Letter Example 1

I am excited to be applying for the Airline Customer Service Agent position at Topdown Airlines. I have more than five years of customer service experience, and I believe that my skills and personality would be a perfect fit for this role.

I pride myself on my ability to provide excellent customer service. I have a knack for quickly identifying the needs of the customer and then doing everything in my power to meet those needs. I am also patient and efficient, which allows me to handle difficult situations and customers with ease.

In my previous role as a Customer Service Representative at ABC Company, I was responsible for handling customer inquiries and complaints. I was able to successfully resolve more than 85% of customer inquiries on the first call. I was also able to reduce the number of complaints received by the company by more than 25%.

I am confident that I can provide the same level of excellent customer service to Topdown Airlines’ customers. I am a motivated and enthusiastic individual who is committed to providing the best possible experience for every customer. I look forward to hearing from you soon about the Airline Customer Service Agent position.

Airline Customer Service Agent Cover Letter Example 2

I am writing to apply for the Airline Customer Service Agent position that was recently advertised on your website. I am confident that I have the skills and experience that you are looking for, and I am eager to put my abilities to work for your company.

I have more than three years of experience in the airline customer service industry. I have worked in a variety of roles, including as a ticket agent, gate agent, and customer service representative. I have also worked in a customer service call center. I have experience dealing with a wide range of customer service issues, and I have a deep understanding of the policies and procedures of the airline industry.

I am a highly organized and efficient individual. I have a proven track record of being able to handle multiple tasks simultaneously and meeting deadlines. I am also a strong problem solver. I have the ability to quickly assess a situation and come up with a solution that is both effective and efficient.

I am a team player who is always willing to lend a helping hand. I have a positive attitude and I am always willing to go the extra mile for my team. I am also a quick learner and I am able to adapt to new situations quickly.

I am confident that I have the skills and experience that you are looking for and I would be proud to be a part of your team. I look forward to hearing from you soon.

Airline Customer Service Agent Cover Letter Example 3

I am writing to express my interest in the Airline Customer Service Agent position that you have posted. I believe that my experience as a customer service representative for a major airline, coupled with my education and training, makes me an excellent candidate for this position.

I have been working in the airline industry for the past five years. My experience has given me the opportunity to work with people from all walks of life. I have learned how to deal with customers who are angry, frustrated or just plain rude. I have also learned how to handle difficult situations such as lost luggage or delayed flights. These experiences have taught me how to remain calm under pressure and how to use my communication skills to diffuse potentially explosive situations.

My education and training have also prepared me for this position. I hold a bachelor’s degree in business administration and a master’s degree in human resources management. Both degrees were obtained from one of the top universities in the country. I also hold a certificate in customer service from the University of Phoenix. This certificate has helped me develop my customer service skills even further.

I would like to thank you for your time and consideration. I look forward to hearing from you soon.

Airline Customer Service Agent Cover Letter Writing Tips

1. show your customer service skills.

When writing a cover letter for a customer service agent position, it’s important to highlight your customer service skills. This can be done by providing specific examples of how you’ve helped customers in the past. For instance, you could talk about how you resolved a dispute, handled a complaint, or provided excellent customer service.

2. Use specific metrics to quantify your success

In order to show hiring managers that you’re capable of delivering results, use specific metrics to quantify your success. This could be anything from increasing customer satisfaction ratings, to reducing the number of complaints received, or increasing the number of new customers.

3. Demonstrate your problem-solving skills

As a customer service agent, you’ll be faced with a variety of problems on a daily basis. To demonstrate that you have the problem-solving skills required for the job, outline how you’ve tackled difficult customer service issues in the past. This could be anything from finding a workaround for a technical issue, to calming down an angry customer.

4. Proofread your cover letter

Just like with any other position, it’s important to proofread your cover letter before submitting it. This will help you catch any mistakes in spelling or grammar, and gives you a chance to fix them before the hiring manager sees them.

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Professional Pilot Cover Letter Examples for 2024

Your pilot cover letter must immediately grab attention. Highlight your flight hours and certifications. Showcase your ability to communicate and lead, integral skills for any cockpit. Demonstrate your commitment to safety and continuous learning.

Cover Letter Guide

Pilot Cover Letter Sample

Cover Letter Format

Cover Letter Salutation

Cover Letter Introduction

Cover Letter Body

Cover Letter Closing

No Experience Pilot Cover Letter

Key Takeaways

Embarking on your job hunt, you've likely discovered that a compelling pilot cover letter is a crucial step to landing your dream role. It's not just a repeat of your resume; it's your chance to narrate your proudest professional triumph. While maintaining formality, dodge the dull clichés and pack a powerful punch in a concise, one-page story. Let's guide you through crafting a cover letter that stands out as much as your most significant achievement.

• Write a pilot cover letter that helps you stand out (and get the job);
• Understand how to start and end your pilot cover letter with the appropriate greeting;
• What to include in the body of your pilot cover letter to put your best foot forward;
• Your most important achievements - how to present them as part of your pilot cover letter.

And if you want to make your life even easier, simply drag and drop your pilot resume into Enhancv's AI cover letter generator, and it will write your cover letter for you in just a few moments.

If the pilot isn't exactly the one you're looking for we have a plethora of cover letter examples for jobs like this one:

• Pilot resume guide and example
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Pilot cover letter example

Payton Webster

Fort Worth, TX

+1-(234)-555-1234

[email protected]

• Demonstrating real-world application of skills by providing concrete examples of how you have handled difficult situations, such as the strategic reroute during adverse weather conditions, can significantly bolster your credibility and showcase your problem-solving abilities.
• Highlighting commendations or recognitions received in past roles, such as being commended for outstanding performance, helps to emphasize a track record of excellence and reliability which is crucial in roles that have a strong focus on safety and compliance.
• Expressing a clear understanding of the role's demands and a readiness to contribute to specific team objectives shows that you are not only qualified but also genuinely interested in the job and the company's mission.
• Ensuring that the cover letter addresses the specific requirements of the job posting, which implies tailoring your qualifications and experiences to align with what is being sought by the employer, thereby increasing the relevance of your application.

The must-have sections and format of your pilot cover letter

When writing your pilot cover letter, keep in mind that it'll only be read by the recruiters and not the Applicant Tracker System (or software used to assess your profile). That's why you should structure your content with a/an:

• Header (apart from your contact information, include your name, the role you're applying for, and the date);
• Personalized salutation;
• Opening paragraph to win the recruiters over;
• Middle paragraph with key details;
• Closing that starts from clichés;
• Sign off (that's not mandatory).

Industry standards dictate your paragraphs to be single-spaced and to wrap your content in a one-inch margin. Designing your pilot cover letter, refer to one of our templates , which automatically takes care of the spacing and margins.

Choose the same font for your pilot cover letter as you did for your resume : the likes of Lato and Bitter would help you to stand out in a sea of cover letters in Arial or Times New Roman.

Export your whole pilot cover letter from our builder in PDF to keep the same formatting and image quality.

The top sections on a pilot cover letter

• Header: This includes the pilot's contact information, the date, and the address of the airline's hiring manager, providing the necessary details for correspondence.
• Greeting: A personalized salutation addressing the hiring manager by name establishes a direct and respectful engagement, which is important in the aviation industry.
• Introduction: The intro should mention the pilot's current licensing, flight hours, and a brief reference to their passion for aviation, immediately showcasing their eligibility for the pilot position.
• Professional Experience and Qualifications: This section highlights the pilot's specific flying experiences, safety records, types of aircraft flown, and any extraordinary situations they have adeptly managed, which are critical details for aviation recruiters.
• Closing and Call to Action: A professional sign-off that reiterates the pilot's enthusiasm for the opportunity and their readiness to discuss their qualifications in further detail, inviting the recruiter to take the next step.

Key qualities recruiters search for in a candidate’s cover letter

• Airline Transport Pilot License (ATPL) or relevant certifications: Demonstrates the pilot meets rigorous training and regulatory requirements.
• Flight hours experience: Proves the pilot has practical experience and skill, especially in specific aircraft types relevant to the position.
• Safety record: Indicates the pilot's commitment to safety protocols and their ability to operate flights safely.
• Adaptability and decision-making skills: Highlights the ability to handle unexpected situations and make sound judgments under pressure.
• Communication skills: Essential for effective cockpit crew coordination, air traffic control interaction, and passenger communication.
• Knowledge of aviation regulations and procedures: Shows the pilot is well-versed in the legal and procedural frameworks governing flight operations.

How to personalize your pilot cover letter greeting

Before you start writing your pilot cover letter, take the time to find out who is recruiting for the role.

Search for the recruiter's name on LinkedIn or the corporate website to address them personally in your pilot cover letter salutation .

What if you can't find out who's recruiting for the role?

Always aim to avoid the very impersonal "Dear Sir/Madam" - instead, opt out for "Dear HR Team" or "Dear Hiring Manager" to make a better first impression.

List of salutations you can use

• Dear Hiring Manager,
• Dear Captain [Last Name],
• Dear Chief Pilot,
• Dear [Airline Name] Recruitment Team,
• Dear Director of Flight Operations,
• Dear Mr./Ms. [Last Name],

Introducing your profile to catch recruiters' attention in no more than two sentences

The introduction of your pilot cover letter is a whole Catch 22 .

You have an allocated space of no more than just a paragraph (of up to two sentences). With your introduction, you have to stand out and show why you're the best candidate out there.

Set out on a journey with your pilot cover letter by focusing on why you're passionate about the job. Match your personal skills and interests to the role.

Another option for your pilot cover letter introduction is to show you're the ideal candidate. Write about how your achievements and skills are precisely what the company is looking for.

However you decide to start your pilot cover letter, always remember to write about the value you'd bring about. Making it both tangible (with your metrics of success) and highly sought out.

What to write in the middle or body of your pilot cover letter

Here's where it gets tricky.

Your pilot cover letter body should present you in the best light possible and, at the same time, differ from your resume.

Don't be stuck in making up new things or copy-pasting from your resume. Instead, select just one achievement from your experience.

Use it to succinctly tell a story of the job-crucial skills and knowledge this taught you.

Your pilot cover letter is the magic card you need to further show how any organization or team would benefit from working with you.

Ending your pilot cover letter to avoid "Sincerely yours"

Yes, this sort of closing statement may work best before your signature.

But you want to give recruiters something more with your pilot cover letter ending .

Some professionals choose to go down the path of promises. In a single sentence, they map out what they'd bring about to the role (whether that's a particular technical skill set or personal traits).

Others, decide to be more concrete by thanking recruiters for their time and prompting for their next interview.

Whatever path you choose, remember to always be polite and respectful of the opportunity you've had. Good manners go a long way.

Which story should you tell in your pilot cover letter when you have zero experience

Candidates, lacking professional experience in the field - this one is for you.

Your pilot cover letter is an exercise of integrity, honesty, and, above all, spinning a positive narrative around your strengths.

And what better way to capture recruiters' attention than with your most job-relevant achievement (this could be from your internship or volunteering experience)?

Make sure to back up your success with transferrable skills that are relevant to the job (e.g. how your year, studying abroad, has taught you to be more motivated and handle multicultural environments).

Another safe card you can bet on is your career dream: in the body of your pilot cover letter, go into the details of how your ambitions would help make the company you're applying for better.

Key takeaways

Your pilot cover letter is your best shot at standing out by showing your motivation and the unique skills you'd bring to the job:

• Chose no more than one achievement, which you'd be talking about in the body of your pilot cover letter, by focusing on skills and outcomes;
• Address recruiters with their first or last name, or "Dear Hiring Manager" in your pilot cover letter greeting;
• Introduce in no more than two sentences what makes your profile unique (perhaps it's your motivation, enthusiasm, or appreciation of the company you're applying for);
• Select the same font you have used in your resume (avoid Times New Roman and Arial, as most candidates tend to invest in them);
• Close your pilot cover letter with a promise of how you see yourself growing in the company and the benefits you'd bring about.

Cover letter examples by industry

AI cover letter writer, powered by ChatGPT

Enhancv harnesses the capabilities of ChatGPT to provide a streamlined interface designed specifically focused on composing a compelling cover letter without the hassle of thinking about formatting and wording.

• Content tailored to the job posting you're applying for
• ChatGPT model specifically trained by Enhancv
• Lightning-fast responses

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Ask the Recruiter – How Important is a Flight Attendant Cover Letter?

• Flight Attendant Cover Letter
• Ask the Recruiter – How…

How Important is a Flight Attendant Cover Letter?

I am getting ready to send my resume to a few airlines and wanted to know if it is necessary to also include a cover letter. Thank you for your time.

Always Include a Flight Attendant Cover Letter

You should always include a flight attendant cover letter with your resume, application or any other correspondence directed to an airline. Some recruiters admit that they do not even read resumes without a cover letter!

A cover letter is extremely important. It not only allows you to communicate directly with the person or department that does the hiring, but also allows you to showcase your talents in a more concise manner than on the resume. Plus, it gives you the opportunity to make a first impression with the reader before your resume is even read. Many people make the mistake of not including a cover letter or include one that is poorly written.

Key Components

There are several key components to a powerful cover letter. Your cover letter should communicate:

• Your desire to become a flight attendant.
• How you view the job as a career position.
• Your qualifications (a brief overview).
• Why you would be an asset to the company.
• Your personal traits that relate to the flight attendant position.
• Your gratitude for the opportunity, marked by a closing “thank you.”

The cover letter should be addressed (ideally) to a specific person in the hiring department. If you are unable to obtain the name of a person, you should use the generic, “To whom it may concern” or “Dear Sir or Madam.” Make sure you date the cover letter and sign it. Since the cover letter will usually accompany your resume, use the “enclosure(s)” footer at the bottom of the page.

Other Cover Letter Hints

Here are some additional guidelines to follow while composing your cover letter:

• Use the same paper, ink, font and print quality as your resume.
• Ensure that your return address information is printed at the top of the letter.
• When sending your cover letter as part of an email message, convert it to ASCII format first.

Need a resume and cover letter? Download our new flight attendant resume and cover letter templates.

Email your questions to: [email protected]

Check Out This Related “Ask the Recruiter” Content

Reasons for Rejection

How to Handle an Irate Passenger

Flight Attendant Requirements – Part I

Flight Attendant Requirements – Part II

Flight Attendant Requirements – Part III

How to Answer Flight Attendant Interview Questions

Flight Attendant Interview Thank-you Notes

Flight Attendant Salary – Part I

Flight Attendant Salary – Part II

American Airlines Flight Attendant Jobs

The First Flight Attendants

Commuting Risks as a New-Hire Flight Attendant

When Will I Hear if I am Hired?

Flight Attendant Background Check

How to Answer Scenario Interview Questions

How to Answer STAR Interview Questions

How to Dress for Your Flight Attendant Interview

Flight Attendant Management Positions

Is Your Email Address Hurting Your Job Search?

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Airline Customer Service Agent Cover Letter Example

Writing a cover letter to apply for a job as an airline customer service agent can seem challenging. However, with the right information and approach, you can craft a document that will get you noticed in the highly competitive job market. In this guide, we will cover the basics of writing an effective cover letter for an airline customer service agent position, including essential skills for the job, examples of past successful cover letters, and tips for making yours stand out from the competition. With this information, you can create an impactful cover letter that will have employers eager to learn more about you.

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Airline Customer Service Agent Cover Letter Sample

Dear [Hiring Manager],

I am writing to apply for the Airline Customer Service Agent position at [Company Name]. As a customer service professional who is passionate about the travel industry, I am confident that I can bring exceptional customer service to your team.

I have five years of experience providing quality customer service in the airline industry. For the past three years, I worked as a customer service agent at [Airline name], where I assisted hundreds of customers with flight reservations, ticketing changes, and baggage inquiries. I have a thorough understanding of airline policies and procedures, and I am well- versed in the reservation systems used in the industry.

In addition to my experience in the airline industry, I have extensive experience in customer service. I am a very patient and organized individual, and I am able to provide excellent customer service in even the most stressful of situations. I am also bilingual, which has allowed me to effectively communicate with customers from various cultural backgrounds.

I am confident that my skills, experience, and enthusiasm for customer service make me an ideal candidate for this position. I am looking forward to meeting with you to discuss my qualifications and how I can contribute to your team.

Thank you for your time and consideration.

[Your Name]

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What should a Airline Customer Service Agent cover letter include?

A cover letter for a Airline Customer Service Agent should include the following information:

• An introduction that expresses enthusiasm for the role and highlights why the applicant is a great fit for the position.
• A brief overview of the applicant’s professional experience in customer service, including specific examples of accomplishments.
• A discussion of the applicant’s understanding of the airline customer service industry and customer service processes.
• An explanation of the applicant’s excellent skills in communication, problem solving, and conflict resolution.
• A strong closing statement that expresses the applicant’s interest in being called for an interview.

By including these elements, a cover letter for a Airline Customer Service Agent will be detailed, effective, and will stand out to the hiring manager.

Airline Customer Service Agent Cover Letter Writing Tips

A cover letter is a great addition to any job application, and if you’re applying for a job as an Airline Customer Service Agent, you should take the extra time to make sure your cover letter is up to scratch. Here are some tips to get you started:

• Do your research: Read up on the airline you’re applying to, as well as the job description. This will help you tailor your cover letter to the company’s needs and demonstrate that you’re the right candidate for the job.
• Address the reader directly: Make sure to start your cover letter with a friendly and professional greeting, addressing the recipient by name.
• Highlight your skills: Use your cover letter to highlight your skills and experience that are relevant to the job, such as customer service experience, excellent communication skills, and ability to work in a fast- paced environment.
• Showcase your achievements: Include any awards or recognitions you have received in the past, as well as any achievements that demonstrate your customer service proficiency.
• Keep it concise: Make sure your cover letter is no more than one page long. Showcase your most relevant skills, and keep your letter brief and to the point.
• Proofread: Read through your cover letter multiple times and have a friend or family member do a quick read- through to make sure there are no typos.

By following these tips, you can write an effective cover letter that will help you stand out from the competition and make a great impression on potential employers. Good luck with your job search!

Common mistakes to avoid when writing Airline Customer Service Agent Cover letter

A cover letter for an airline customer service agent position is a great opportunity for you to stand out from the crowd and show potential employers why you’re the perfect fit for the job. However, there are some common mistakes that people make when crafting these letters and it’s important to avoid them if you want to make a positive impression. Here are some of the most common mistakes to avoid when writing an airline customer service agent cover letter:

• Not Customizing the Letter: A generic cover letter that could be sent to any job is not going to make the right impression. You need to customize the letter to the airline customer service agent position, demonstrating why you are the perfect fit for the job.
• Not Tailoring the Letter to the Company: It’s also important to tailor the letter to the company you’re applying to. Make sure to mention the company’s mission and why you think you’d be a great fit for it.
• Not Doing Your Research: Before writing the letter, it’s important to do your research about the airline and the job. You need to show that you know what you’re talking about and that you’ve taken the time to learn about the company.
• Not Showcasing Your Skills: The letter should showcase the skills and experience that make you a great choice for the job. Make sure to mention any customer service experience you have, as well as any relevant qualifications.
• Not Proofreading the Letter: Finally, it’s important to proofread the letter. Even minor mistakes and typos can give employers the wrong impression and can be easily avoided.

Key takeaways

Writing a cover letter for a customer service agent for an airline can be a daunting task. However, a well- crafted cover letter could be the difference between being overlooked or being selected for an interview. Here are some key takeaways for writing an impressive airline customer service agent cover letter:

• Personalize your cover letter to the airline and their mission. Demonstrate your knowledge of the airline and its customer service goals.
• Highlight your customer service experience, both in and outside of the airline industry. Explain how you have gone above and beyond to deliver great customer service in the past.
• Showcase your interpersonal skills and ability to effectively communicate with customers. Explain how you handle difficult customer service situations and maintain customer satisfaction.
• Describe your problem- solving skills and how you can apply them in a customer service role.
• Explain how your skills and qualifications make you an ideal candidate for the customer service agent position.
• Make sure your cover letter is free of errors and is easy to read.

By following these tips, you can create an impressive cover letter that will help you stand out from the competition and get you closer to your goal of becoming an airline customer service agent.

Frequently Asked Questions

1. how do i write a cover letter for an airline customer service agent job with no experience.

For someone with no experience as an Airline Customer Service Agent, the key to writing a great cover letter is highlighting the transferable skills and qualities that will make you a great fit for the job. When possible, connect those skills to real- world examples in your past experiences. For example, perhaps you have worked in a customer service- oriented role in the past. Talk about the types of customer service you provided, the success stories and how you helped create a positive customer experience.

Additionally, research the airline and its mission so that you can mention in the cover letter how your values align with the company’s. Demonstrate how you can bring your enthusiasm and dedication to the role and how you can contribute to the team.

2. How do I write a cover letter for an Airline Customer Service Agent job experience?

When writing a cover letter for an Airline Customer Service Agent job with experience, you should focus on the accomplishments you have achieved in the role. Talk about your customer service successes, such as helping a customer out of a tough situation or providing exemplary service.

You should also discuss any additional skills you have that can help you excel in the role. For example, if you have experience with a customer service ticketing system or using a customer relationship management (CRM) software, make sure that stands out in the cover letter. Additionally, if you have any experience working in a fast- paced environment, or dealing with large customer base, make sure to emphasize that in your letter.

3. How can I highlight my accomplishments in Airline Customer Service Agent cover letter?

When highlighting your accomplishments in your Airline Customer Service Agent cover letter, focus on specific achievements that you have made in the role. Talk about how you have gone above and beyond to help customers.

In addition to this, be sure to check out our cover letter templates , cover letter formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

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Job Application Letter for Flight Attendant American Airlines

Do you want to apply for a flight attendant? Flight attendant cover letter with no experience. Sample resume flight attendant no experience. American Airlines flight attendant cover letter. Corporate flight attendant cover letter. Cover letter for an American airline job. Cover letter flight attendant format.

Application for Flight Attendant American Airlines

The Managing Director American Airlines Manhattan, USA

Sir, I recently learned about the vacancy for a flight attendant at American Airlines, and I would like to apply for such a job. I have experience of 5 years in the same field, and I have worked for various organizations in the past as well. I have great communication skills, and I am also ready to face and overcome any difficult situation that may arise.

With that being said, I have attached my CV, which includes all my qualifications and experiences. I wish to hear from you as I consider myself the right person for this job. Thank you.

Martha Adams 812, Pine Lane Houston, Texas, USA

To Dear Sir/Madam,

It is stated that I would like to submit my application for a flight attendant at American airlines. I have one year of experience as a flight attendant in a local company in America. One year of experience seems less but with great experience in ethics, and knowledge of three different languages will be hard to find.

Languages include French, British English with a British accent, and German language. I will be honored if I will avail of this opportunity. I have attached all my documents and certificates with the application. I hope you will find it very interesting and astonishing.

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5 Pilot Cover Letter Examples Taking Flight in 2024

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Your role as a pilot is all about taking to the skies and ensuring a safe and efficient flight. You’re responsible for your passengers’ lives and each flight’s success.

Your daily tasks are nothing short of remarkable, including pre-flight checks, navigation planning, communication with air traffic control, and handling unforeseen challenges with composure and expertise.

Writing a cover letter to accompany your pilot resume is a totally different kind of challenge, but necessary if you want to level up your career.

We’re here to assist you in creating a cover letter that soars above the competition. Explore our pilot cover letter examples and valuable tips to make this process a breeze.

Pilot Cover Letter Example

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Why this cover letter works

• Instead of arranging your professional experiences haphazardly, begin with the most recent one, moving backward in time. An example would be a chief pilot role, followed by senior and junior first officer roles. Whichever your narrative, break each experience into specific duties and quantified accomplishments.

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Entry-level Pilot Cover Letter Example

• Talk about safety protocols, aircraft handling, fostering a secure environment for passengers, and meeting the minimum flight hours. Then, seal the deal with a mention or attachment of your FAA Airmen and FAA First Class Medical certificates.

Low-Hour Pilot Cover Letter Example

• Such praises, whether they applaud your commitment to aviation safety, flight operation excellence, or strong situational awareness, are sure to augment your appeal in the aviation job market. It’s simply about providing a human-centric perspective to your competence, which could set you apart from the competition.

Aviation Cover Letter Example

• There are multiple approaches to company knowledge. You could applaud a recent achievement (cue, Boeing 787 Dreamliner Cabin Design), drop a mention of an impressive customer rating on an industry-pertinent review site like Tripadvisor, or align your aspirations with the company’s mission.

Airline Pilot Cover Letter Example

• See how Malik takes us through his application of Garmin G1000, ForeFlight, X-plane, and Prepar3D for flight planning, navigation, and flight simulations. Use such narratives to showcase your adaptability and ability to stay on top of the evolving aviation technological landscape.

Related cover letter examples

• Pilot Resume
• Flight Attendant
• Firefighter
• Police Officer
• Customer Service

How to Write the Perfect Pilot Cover Letter

Your experience as a pilot has honed your attention to detail, a critical skill that will also come in handy when crafting a standout cover letter. To make a compelling case for your suitability, you need to convey your abilities to potential employers. But how do you achieve this in a concise letter?

The key is to skillfully incorporate elements of the job description into your cover letter. For example, if the role emphasizes strong communication skills, demonstrate your ability to liaise effectively with crew members and air traffic control. Tailoring your cover letter in this way demonstrates that you’re not just any pilot; you’re the ideal candidate who’s ready to take the company to new heights.

Starting off right with a solid intro

To kick off your pilot cover letter effectively, always strive for a personalized greeting that addresses the recipient by name. You can do this by researching the company on platforms like LinkedIn, visiting its website, or even making a quick phone call. If you’ve exhausted all other options, a “Dear Hiring Manager” should still do the trick. 

After the greeting, focus on creating an engaging opening paragraph that instantly captures the reader’s attention. Highlight what makes you the ideal fit for the role, whether it’s your unwavering commitment to flight safety, your extensive experience in handling various aircraft, or your exceptional problem-solving skills that ensure smooth flights. 

The same applies if you’re a dispatcher—focus on your ability to work with others and ensure happy outcomes for every flight.

To show you what not to do, here’s a little example. It lacks enthusiasm, doesn’t convey any unique qualifications, and doesn’t engage the reader’s interest. Make sure you do better!

I’m fresh out of pilot school and I need a new job. I hope you can hire me.

Instead, aim to emulate this next example. It’s friendly, passionate, and gets right to the point—showcasing your piloting skills. 

Much better!

As United Airlines seeks a proactive and skilled navigator for the skies, I’m excited to apply my notable aircraft operation understanding, expertise in aircraft performance calculation, altitude and airspeed management, and more. My ability to acclimate to varying conditions, competence in making high-stakes decisions, and deep-seated familiarity with the aviation industry renders me an excellent fit for the airline pilot role within your esteemed enterprise.

Crafting the perfect body paragraphs

The body paragraphs in a cover letter serve as the heart of your application, following up on the strong opening. Here, you should delve into your aviation career and highlight your proudest achievements. 

For pilots, this could include successfully executing complex flight plans, maintaining an impeccable safety record, or demonstrating exceptional leadership in challenging situations. If you’re working in dispatch or another aviation-related role, make sure to adjust your cover letter and resume to match its demands.

To add weight to your claims, back up these achievements with concrete metrics. Share data like the number of flight hours logged, on-time departure records, or the efficiency improvements you’ve brought to flight operations.

Compelling!

As a flight operations officer at Southern Airways Express, I enhanced radio communication efficiency by 19%. Aided by the Sigma-7 communication system, I resolved approximately 187 instances of potential miscommunication, fostering safer flights.

Wrapping things up the right way

The closing paragraph is your opportunity to highlight your enthusiasm and show that you’ve researched the company and its values. 

For example, if you’re seeking a role at an airline known for its commitment to safety, express your dedication to upholding and enhancing safety standards in your flying career.

You can also mention how you intend to contribute to the company’s success, such as by leveraging your expertise in advanced aircraft technology to enhance operational efficiency.

Finally, express gratitude for the opportunity to apply and leave the cover letter with a professional sign-off, such as “Sincerely, [Your Name].”

Here’s an example that doesn’t follow this advice. It shows no passion, instead showing that they prioritize their vacation over getting the job.

I’m looking forward to working with you. Keep in mind that I can’t start sooner than next month because I’m going on vacation.

Instead, try to emulate this next example. Reiterating their job skills , this applicant showcases their reliability and the instant value they’ll bring to the team. 

Carrying forward my unwavering focus on passenger safety and seamless flight experience, I’m ready to contribute as your airline dispatcher. Managing the logistical ins and outs of Leihökü Suites, I can channel my knowledge and skills to offer remarkable service on the ground and in the air. Looking forward to a deeper conversation on my qualifications for this role. Thank you.

As a pilot, the ability to convey a message in a few words is pretty crucial, and the same applies to your cover letter. Don’t go above a single page. This includes opening and closing paragraphs and then two or three body paragraphs.

Research the company thoroughly for specific details about its values, mission, or recent achievements. Incorporate this information into your cover letter to demonstrate your genuine interest and alignment with the company’s goals.

Emphasize your relevant education, certifications, and transferable skills. For instance, if you’re a certified pilot or hold relevant licenses, highlight them. Discuss any aviation-related coursework or training, and focus on transferable skills like problem-solving, adaptability, and teamwork gained from other work experiences . Don’t forget to mention your in-flight hours, as most airlines have strict requirements for that.

American Airlines Issues ‘Poverty Verification Letters’ To Some Flight Attendants

Being a flight attendant can be glamorous, but not when you open the paycheck.

That’s why American Airlines is issuing  a ‘poverty verification letter’  to some new hires who work in large cities with high costs of living.

Some flight attendants make only $27,000 a year before taxes. Despite helping passengers find their seats and greeting them when they enter, they are only considered on the clock once the cabin doors are shut.

It is printed on official American Airlines stationary and is used to help flight attendants in high-profile cities such as New York and Miami. The letter reads, “The projected annual salary is $27,315 per year before incentives and taxes...Any courtesy you can provide would be appreciated.”

Many flight attendants utilize ‘crash pads’ with multiple roommates to keep rent cost down, and also are able to qualify for food stamps. The Association of Professional Flight Attendants (APFA) is even urging American Airlines to provide free meals to flight attendants in domestic cities.

The carrier already provides free meals on international and long-haul flights.

American Airlines flight attendants have also not  received a pay raise in almost five years . They have repeatedly voted in favor of going on strike, but federal rules currently prohibit them from doing so.

A 101-year-old woman keeps getting mistaken for a baby on flights and says it's because American Airlines' booking system can't handle her age

• A 101-year-old woman says American Airlines keeps getting her age wrong.
• She says the computer can't process that she was born in 1922, not 2022.
• Airlines have increasingly adopted computerization across systems, but errors have caused serious disruption.

American Airlines cabin crew were expecting to look after a baby on board a flight from Chicago to Marquette, Michigan, this weekend.

But sitting in the seat designated for the infant, they instead found a 101-year-old woman, according to a BBC reporter who was also on the flight.

The centenarian, named Patricia, had booked the seat for an adult but laughed off the incident with the confused cabin crew.

Patricia, who didn't want her surname to be shared, told the BBC: "It was funny that they thought I was only a little child and I'm an old lady!"

But she said it wasn't the first time American Airlines had mistaken her for a baby.

Patricia, who flies every year to visit family, said the airline's booking system couldn't seem to process the fact that she was born in 1922 rather than 2022.

"My daughter made the reservation online for the ticket, and the computer at the airport thought my birth date was 2022 and not 1922," she said.

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During a previous trip, the BBC reported, the glitch meant that airport staff met Patricia after a flight without a pre-arranged wheelchair, thinking that they would just transport a baby through the terminal.

"The same thing happened last year, and they were also expecting a child and not me," Patricia said.

She had to wait on the plane until all other passengers had disembarked while they brought her a wheelchair, the BBC reported.

"I would like them to fix the computer as my poor daughter had to carry all our luggage and apparel almost a mile from one gate to the other," she said.

American Airlines didn't immediately respond to a request for comment from Business Insider.

Airlines are increasingly adopting automation across their systems to make operations more efficient, and passengers mostly embrace the convenience that technology brings to their travel experiences.

In the latest annual American Customer Satisfaction Index , app services, ease of making reservations, and airlines' websites were the factors that customers were most satisfied with when traveling with US airlines.

But while technology generally makes operations smoother and more efficient, glitches routinely pop up, often affecting more vulnerable passengers with special requirements.

Errors with technology have also caused serious disruption to global travel.

A glitch in the UK's national automatic flight-planning system last August left air traffic controllers processing flights by hand . The issue led to more than 1,500 flight cancellations across Europe.

In 2022, 12,000 American Airlines flights were left without pilots after a glitch allowed them to drop assignments. The airline had to offer pilots triple pay to cover the fallout.

Watch: A glitch in air traffic control left thousands of travelers stranded

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Help! Our Cruise Operator Went Bankrupt and We Are Out $17,905.

A couple purchased an Arabian Sea voyage, but Vantage, the cruise company, went under. Their travel insurance was supposed to cover financial default, but the claim was repeatedly denied.

By Seth Kugel

Dear Tripped Up,

In September 2022, I booked a 17-day Arabian Sea cruise through Vantage Travel Services to celebrate my 80th birthday with my wife. The cruise was to set sail in October 2023. I used my credit card to leave a $2,000 deposit and paid the remaining $17,905 shortly afterward by bank transfer. I also bought the Worldwide Trip Protector plan from Travel Insured International (for $1,954), in part because it covered financial default and bankruptcy of cruise lines. Vantage then canceled the cruise and offered me an alternative date I could not make; I also declined their offer of credit and asked for a refund, which they agreed to. But no refund ever came, and they stopped answering the phone. My credit card returned the $2,000, and I filed an insurance claim for $17,905. It was denied, as was my first appeal. Then Vantage filed for bankruptcy, and my second appeal was denied too. The reasons given by the insurer were outrageous. They cited a vague parenthetical phrase in the policy’s bankruptcy clause, claiming I wasn’t covered because I purchased the cruise directly from the cruise line (rather than, say, through a travel adviser). Then they said my policy lapsed when I canceled the trip. But I did not cancel; Vantage did. I also filed a complaint with the New York State Department of Financial Services, which was rejected. Can you help? Michael, Smithtown, N.Y.

Dear Michael,

When Boston-based Vantage filed for bankruptcy last year, it owed thousands of customers a total of $108 million for cruises and other travel products they had paid for but never received. The company’s former owner is facing lawsuits in New York and Pennsylvania. But you had purchased an insurance policy to cover just such a risk, a smart move. Or so you thought until the insurance company, Travel Insured International, denied your claim and then used exasperating logic to fend off your two appeals, first interpreting the policy’s financial default and bankruptcy clause in a maddening way and then twisting the meaning of the word “cancel.”

You made a few mistakes as well — most notably, by making a claim based on a financial default that had not yet happened. But after speaking with law professors, insurance experts and competing insurance companies, I believe Travel Insured International was wrong, at least by the time of your second appeal, and should pay up.

What does it have to say for itself? For nearly five months, Travel Insured International and its parent company, Crum & Forster, did not respond to my detailed inquiries. Days before publication, however, a spokeswoman, Amy Whilldin, sent the following statement:

“The claim was properly considered, and the correct determination was made based on the facts of this claim, which was to the satisfaction of both the New York Department of Financial Services and the New York State attorney general.”

Ms. Whilldin is correct about the state’s financial services department . An examiner with the department, which regulates the insurance industry, rejected your complaint. “After a review of the policy language," he wrote, “we do not find they are acting in an arbitrary or capricious manner,” referring to Travel Insured International. I disagree with that determination, as we are about to get into.

But the attorney general’s office was not satisfied. You had complained to its Department of Consumer Frauds and Protection, and they did not receive a response from the company. “Despite our repeated efforts,” an employee wrote, “they have failed to respond.” The letter goes on to recommend you consider suing the company.

I have a better idea. You should file a formal grievance with Travel Insured International, which under your policy allows you to submit new evidence, and if that fails even argue your case in person. (You told me you are not interested in a third option, to accept travel credits under the conditions offered by the Australian company that bought Vantage’s assets.)

In the meantime, your story provides great lessons on how travelers should choose the appropriate travel insurance policy, and what can go wrong even when they do.

In your initial claim to Travel Insured International, filed in late 2022, you cited Vantage’s “very poor record” in refunding its customers and your “assumption that the company is in default in making payments.”

This was an error: Your policy defines financial default as “the total cessation of operations,” and Vantage at the time was running at least some cruises. Travel Insured International’s response simply said that “your travel supplier canceling your trip is not a covered reason.” True.

When you first appealed in April, Vantage was two months short of declaring bankruptcy outright, and was not yet in financial default as defined by the policy. But it was teetering. (That one of its cruises left at all made headlines in The Boston Globe .) This time, Travel Insured International denied your claim, citing the bankruptcy clause, which protects policy holders in case of “Bankruptcy or default of an airline, cruise line, tour operator or other travel provider (other than the Travel Supplier, tour operator, travel agency, organization or firm from whom you purchased your travel arrangements).”

That parenthetical says you are not covered if the organization that sold you the cruise goes bankrupt. You purchased the cruise directly from Vantage, so you are not covered, according to the claims adjuster’s reasoning. (Why the company even cited this clause, if the cruise line was not yet in default, remains a mystery.)

Similar clauses appear in many travel policies, but that’s not what they’re supposed to mean, said Loretta Worters, vice president for media relations at the Insurance Information Institute , an industry group.

Such provisions, she explained, are intended to exclude coverage for an unscrupulous or financially flailing middleman that goes belly-up after collecting your money but before passing it along to the actual travel provider.

“Some of these are fly-by-night, travel-agencies-in-their-kitchen kinds of things,” Ms. Worters said. ( We encountered one such agency in a previous Tripped Up column .)

Guess who agreed with Ms. Worters: The agent who answered the phone when I called Travel Insured International’s customer care line as a potential customer. I asked about the clause and she agreed it was ambiguous, checking with a supervisor before saying: “If you are booking directly with the company and the company itself goes under default or bankruptcy, you would be able to file a claim for the nonrefundable portion of your trip.”

Ms. Whilldin, the spokeswoman for Travel Insured International, did not specifically answer my question about this apparent conflict. But it seems their claims adjuster made a mistake, aided by the ambiguous language of the underwriter who wrote the policy. (That’s United States Fire Insurance, another Crum & Forster company.)

Now, let’s discuss the second appeal. “Once you cancel your trip, the coverage under the plan ends,” Travel Insured International said. Your argument is that you did not cancel; Vantage did.

I think almost anyone who isn’t a lawyer would agree with you. But Oren Bar-Gill , a professor at Harvard Law School and the author of “Seduction by Contract: Law, Economics and Psychology in Consumer Markets,” explained to me the opposing argument. Vantage was contractually allowed to change the dates or offer credit, and you refused, the equivalent of canceling.

But, he added, when Vantage agreed to refund your cruise, it could be “considered a waiver of their contractual rights,” weakening the argument that you canceled your contract.

In a lawsuit New York State filed against the now-defunct Vantage and its former owner, Henry Lewis, the issue also comes up: The suit says Vantage “deceptively” mislabeled cancellations as “postponements.”

Even Travel Insured International admitted that Vantage had canceled, in its original letter rejecting your claim. “It is our understanding that your travel supplier, Vantage, canceled your cruise,” the claims adjuster wrote. Somehow, however, by the third response you had gone from cancelee to canceler.

You also missed a red flag when you chose your policy. Suzanne Morrow, the chief executive of InsureMyTrip , where you found your plan, told me you called the company within minutes of your purchase and asked an agent to point you to the bankruptcy clause. (You confirmed this to me.)

That means you’re not the typical insurance customer blindsided by small print you never read. If you were so concerned about the cruise line’s solvency, you could have canceled your plan during the insurer’s “free look” period and chosen one with more straightforward language — I found several on the InsureMyTrip website.

What lessons can we take away from your debacle?

To begin with, pay for everything with a credit card when your credit limit allows. Because of an odd quirk in a 1974 law , card issuers are required to reimburse you if the company you interacted with goes bankrupt.

Beyond that, the basic advice for travel insurance remains unchanged: Shop for a plan separately through a provider you trust or an aggregator like InsureMyTrip, rather than adding trip protection by checking a box just before you purchase a big-ticket item. Read the policy summaries fully and click through to the actual policy document to read fine print on issues that concern you most (say, bankruptcy protection or medical coverage for pre-existing conditions).

If you don’t understand anything, call the company. If it cannot answer satisfactorily and follow up in writing, choose another provider.

If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

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AirAsia continues to champion women in airline operations

Thursday, 16 May 2024

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SEPANG: To celebrate Mother’s Day, AirAsia announced the addition of a new nursing cover to its signature uniforms for pilots and cabin crew.

The cover is part of a Moms-on-Duty kit that the airlines will be providing to new mothers in operations starting this year.

The uniform enhancement symbolically marks the launch of a new diversity, equity, and inclusion (DEI) initiative at the airline to create stronger workplace policies in support of working mothers in operational roles.

“Women who work in operational roles face unique challenges. They are required to work shifts in an unconventional work environment,” said AirAsia chief people officer Intan Shahira Mohd Shahru,

“The adjustment back to flying hours while juggling motherhood responsibilities can significantly impact their wellbeing, especially those who are still nursing. Since last year, we began looking into policies and practices that can ease their return to work.”

Among findings from focus group discussions conducted with Allstar mothers working as pilots and cabin crew include the limited time they have to express breastmilk before, during, or in-between flights as well as the lack of a private space on an aircraft.

As a result, some have had no choice but to extend their maternity leave on an unpaid basis or to leave the profession altogether. Others have experienced uncomfortable looks either from guests or co-workers.

Intan shared, “This campaign is important for AirAsia to stand with our moms and say that it is normal to be a working mother. It is also a part of creating a safe and conducive work environment for our Allstars.”

To address issues highlighted by the crew, the Moms-on-Duty kit includes a handbook that provides working mothers with guidelines on items such as how to inform their co-workers when they require time and privacy to express breastmilk.

The guide also includes references on how to seek in-house support on health and nutritional matters. An AirAsia baby romper completes the set as a gift to their newborn.

Intan added: “The introduction of the Moms-on-Duty kit is part of a broader initiative for AirAsia to boost female participation in operational roles.

“AirAsia is committed to improving its policies and practices to boost women participation in operational roles.

“This includes enhancing the facilities and offices, as well as improving income security for pregnant pilots, cabin crews and engineers in line with global aviation best practices guidelines published by the International Civil Aviation Organisation.”

In 2022, AirAsia extended maternity leave for its entire staff in Malaysia from 60 days to 98 days.

AirAsia opened a childcare centre at its headquarters, RedQ, in 2018. The centre accepts children from 11 months to six years and currently cares for 80 children of working Allstars.

In its Sustainability Report 2023 published last week, AirAsia reported positive outcomes in its efforts to improve female participation in leadership and STEM roles. Its achievements included increasing the proportion of women occupying leadership positions to 32% from 24% the previous year. Female pilot representation also rose to 7% from 6.6% and women in information technology (IT) roles to 23.9% from 17.7% in 2022.

Tags / Keywords: AirAsia , nursing cover , uniforms , pilots , cabin crew

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