service delivery manager sample resume

• • Led a series of service-based projects, resulting in a 15% increase in client satisfaction due to enhanced delivery timelines.
• • Coordinated with senior-level managers to streamline project delivery, reducing average project completion time by 20%.
• • Developed technical architectures that improved system reliability and efficiency for five major clients.
• • Managed cross-functional teams of up to 25 members, ensuring seamless onshore/offshore collaboration and adherence to project goals.
• • Initiated strategic partner relationships, identifying new business opportunities, and contributing to a 10% growth in the project pipeline.
• • Implemented consultative relationship strategies that solidified client retention and fetched three multi-year contracts.
• • Managed the delivery of a key drug discovery platform, meeting stringent regulatory standards and client expectations.
• • Spearheaded cost reduction initiatives that saved the project overheads by $200k annually.
• • Facilitated the development and delivery of customized reports, enhancing decision-making for clients.
• • Conducted quantitative analysis for market trends, providing insights that guided project realignment strategies.
• • Drove the adoption of emerging technologies, improving project team productivity by 30%.
• • Provided technical leadership for a cross-functional project team, boosting performance metrics by 25%.
• • Implemented innovative project management tools that increased workflow efficiency.
• • Contributed to the expansion of technological capabilities, delivering projects 15% under budget.
• • Established a track record of successful on-time project delivery that surpassed industry standards.

5 Service Delivery Manager Resume Examples & Guide for 2024

Your service delivery manager resume must showcase a robust understanding of customer relationship management. Include concrete examples of your ability to maintain high satisfaction levels. Demonstrate your expertise in managing service teams by highlighting your leadership roles and achievements. Detail your success in implementing process improvements that increased efficiency and reduced costs.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a service delivery manager, articulating the breadth of your managerial experience and customer service achievements on a resume can be challenging. Our guide provides clear strategies and examples to help you succinctly highlight your leadership skills and service delivery successes, ensuring your resume stands out to potential employers.

• Apply best practices from professional resumes to spotlight your application;
• Quantify your professional experience with achievements, career highlights, projects, and more;
• Write an eye-catching service delivery manager resume top one-third with your header, summary/objective, and skills section;
• Fill in the gaps of your experience with extracurricular, education, and more vital resume sections.

We've selected, especially for you, some of our most relevant service delivery manager resume guides. Getting you from thinking about your next career move to landing your dream job.

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Enhancing your service delivery manager resume: format and layout tips

Four popular formatting rules (and an additional tip) are here to optimize your service delivery manager resume:

• Listing experience in reverse chronological order - start with your most recent job experiences. This layout helps recruiters see your career progression and emphasizes your most relevant roles.
• Including contact details in the header - make sure your contact information is easily accessible at the top of your resume. In the header, you might also include a professional photo.
• Aligning your expertise with the job requirements - this involves adding essential sections such as experience, skills, and education that match the job you're applying for.
• Curating your expertise on a single page - if your experience spans over a decade, a two-page resume is also acceptable.

Bonus tip: Ensure your service delivery manager resume is in PDF format when submitting. This format maintains the integrity of images, icons, and layout, making your resume easier to share.

Finally, concerning your resume format and the Applicant Tracker System (ATS):

• Use simple yet modern fonts like Rubik, Lato, Montserrat, etc.
• All serif and sans-serif fonts are friendly to ATS systems. Avoid script fonts that look like handwriting, however.
• Fonts such as Ariel and Times New Roman are suitable, though commonly used.
• Both single and double-column resumes can perform well with the ATS.

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Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

Traditional sections, appreciated by recruiters, for your service delivery manager resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the service delivery manager role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Experience in leading and managing service delivery teams, with a track record of achieving SLA compliance and high customer satisfaction.
• Strong understanding of ITIL processes and experience in IT service management, including incident, problem, change, and capacity management.
• Demonstrated ability to manage complex projects and drive continuous improvement in service delivery operations.
• Expertise in stakeholder management, with robust communication and relationship-building skills to interact effectively with clients and cross-functional teams.
• Experience with service delivery metrics and reporting, including the ability to analyze data to inform decision-making and improve service quality.

Quick guide to your service delivery manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for service delivery manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your service delivery manager experience section, get some ideas from real-world professional resumes:

• Led a cross-functional team of 25 to provide top-tier IT service delivery, consistently achieving 98% customer satisfaction for managed IT services.
• Implemented a new ITIL framework that increased service efficiency by 20%, reduced costs by 15%, and improved ticket resolution times by 30%.
• Drove the adoption of a knowledge management system that reduced repeat incident volume by 40%, empowering clients with self-service tools and resources.
• Initiated and managed a service delivery overhaul that led to a 50% improvement in SLA compliance across all client accounts.
• Negotiated strategic partnerships with software vendors, resulting in cost savings of $1M annually while enhancing service capabilities.
• Spearheaded a customer-centric initiative that reduced churn by 30% through personalized account management strategies.
• Managed a portfolio of cloud services, successfully orchestrating the migration of over 500 enterprise users to a new cloud platform within a 6-month timeframe.
• Improved team productivity by 25% by streamlining project management processes and implementing agile methodologies.
• Championed a cybersecurity strategy that mitigated risk and safeguarded client data, achieving a 99.9% security compliance rate.
• Increased profitability by optimizing service delivery processes, leading to a 20% reduction in operational expenses and a 15% increase in profit margins.
• Cultivated a culture of continuous improvement, which encouraged team members to contribute ideas, resulting in a 35% improvement in process efficiency.
• Developed and managed a successful vendor management system that improved service levels and reduced vendor-related issues by 25%.
• Oversaw a significant IT infrastructure transition for global operations, ensuring zero downtime and seamless service continuity for over 10,000 end users.
• Established a benchmarking system for monitoring service delivery performance, leading to a consistent year-on-year improvement in key performance indicators.
• Launched a comprehensive training program for service delivery staff that enhanced skill sets and improved team versatility in handling complex client issues.
• Directed a digital transformation project for service delivery models, integrating AI and ML solutions that resulted in 40% faster incident response times.
• Collaborated with engineering teams to tailor bespoke IT solutions, enhancing client satisfaction and leading to a 20% increase in contract renewals.
• Fostered a customer-first approach within the service delivery team, setting high standards for communication that led to a top Net Promoter Score (NPS) in the company's history.
• Managed service delivery for high-value projects with annual budgets exceeding $2M, ensuring all objectives were met on time and under budget.
• Led a successful service redesign for a major financial client, enhancing system reliability and customer transaction speeds by over 60%.
• Pioneered a remote monitoring and management service, providing proactive maintenance and support, reducing average system downtime by 75%.
• Orchestrated the service delivery team during a merger, seamlessly integrating processes and personnel while retaining 98% of the client base.
• Developed an innovative approach to service delivery metrics reporting, enhancing transparency and client trust which resulted in a 50% increase in client referrals.
• Headed a cultural change initiative focused on service excellence, raising employee engagement scores by 30% and decreasing staff turnover by 15%.

Quantifying impact on your resume

• Highlight specific metrics that demonstrate efficiency improvements in service delivery processes you have managed.
• Detail the percentage reduction in customer service issues due to initiatives you implemented.
• Specify the exact budget you've managed and how you've optimized spend for service delivery projects.
• Illustrate the number of cross-functional teams you've led and the outcome of those collaborations.
• Quantify the increase in customer satisfaction or Net Promoter Score (NPS) under your management.
• Show the reduction in service delivery times and how it improved client engagement.
• List the number of service delivery projects completed on time and within budget.
• Document any significant growth in service capacity or capability due to your strategic planning.

Action verbs for your service delivery manager resume

What to do if you don't have any experience

It's quite often that candidates without relevant work experience apply for a more entry-level role - and they end up getting hired.

Candidate resumes without experience have these four elements in common:

• Instead of listing their experience in reverse-chronological format (starting with the latest), they've selected a functional-skill-based format. In that way, service delivery manager resumes become more focused on strengths and skills
• Transferrable skills - or ones obtained thanks to work and life experience - have become the core of the resume
• Within the objective, you'd find career achievements, the reason behind the application, and the unique value the candidate brings about to the specific role
• Candidate skills are selected to cover basic requirements, but also show any niche expertise.

Recommended reads:

• How to Put Cum Laude on Your Resume
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Showcase any ongoing or recent educational efforts to stay updated in your field.

Service Delivery Manager skills and achievements section: must-have hard and soft skills

A key principle for your Service Delivery Manager resume is to prominently feature your hard skills, or the technologies you excel in , within the skills section. Aim to list several hard skills that are in line with the job's requirements.

When it comes to soft skills, like interpersonal communication abilities and talents , they're trickier to quantify.

Claiming to be a good communicator is one thing, but how can you substantiate this claim?

Consider creating a dedicated "Strengths" or "Achievements" section. Here, you can describe how specific soft skills (such as leadership, negotiation, problem-solving) have led to concrete achievements.

Your Service Delivery Manager resume should reflect a balanced combination of both hard and soft skills, just as job requirements often do.

Top skills for your service delivery manager resume:

ITIL Framework

Project Management

Service Level Agreement (SLA) Management

Customer Relationship Management (CRM)

Business Process Improvement

Supply Chain Management

Report Writing and Analysis

IT Service Management (ITSM)

Risk Management

Budgeting and Financial Management

Communication

Problem-Solving

Decision Making

Negotiation

Time Management

Customer Service

Conflict Resolution

Adaptability

List your educational qualifications and certifications in reverse chronological order.

Education section and most popular service delivery manager certifications for your resume

Your resume education section is crucial. It can indicate a range of skills and experiences pertinent to the position.

• Mention only post-secondary qualifications, noting the institution and duration.
• If you're still studying, highlight your anticipated graduation date.
• Omit qualifications not pertinent to the role or sector.
• If it provides a chance to emphasize your accomplishments, describe your educational background, especially in a research-intensive setting.

Recruiters value service delivery manager candidates who have invested their personal time into their professional growth. That's why you should include both your relevant education and certification . Not only will this help you stand out amongst candidates, but showcase your dedication to the field. On your service delivery manager resume, ensure you've:

• Curated degrees and certificates that are relevant to the role
• Shown the institution you've obtained them from - for credibility
• Include the start and end dates (or if your education/certification is pending) to potentially fill in your experience gaps
• If applicable, include a couple of job advert keywords (skills or technologies) as part of the certification or degree description

If you decide to list miscellaneous certificates (that are irrelevant to the role), do so closer to the bottom of your resume. In that way, they'd come across as part of your personal interests, instead of experience. The team at Enhancv has created for you a list of the most popular service delivery manager certificates - to help you update your resume quicker:

The top 5 certifications for your service delivery manager resume:

• Project Management Professional (PMP) - Project Management Institute (PMI)
• Information Technology Infrastructure Library (ITIL) Foundation Certification - AXELOS
• Certified ScrumMaster (CSM) - Scrum Alliance
• PRINCE2 Foundation/Practitioner - AXELOS
• Lean Six Sigma Green Belt (LSSGB) - International Association for Six Sigma Certification (IASSC)
• When Should You Include Your High School on Your Resume?

The service delivery manager resume summary or objective: integrating keywords, achievements, and more

Deciding whether to include a resume summary or an objective in your service delivery manager resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.

Here are the key differences between the two:

• The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise , helping you stand out as an ideal candidate for the role.
• The resume objective, on the other hand, centers on your career goals and aspirations , detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.

Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your service delivery manager resume.

Resume summaries for a service delivery manager job

• Seasoned Service Delivery Manager with over 12 years of experience in IT infrastructure management, bringing forth a proven track record of implementing efficient service delivery processes that enhance client satisfaction. Expert in leading cross-functional teams and managing a portfolio of high-value accounts, with a notable success in reducing response times by 30% at TechGenius Inc.
• Dedicated professional transitioning from a successful 10-year career in project management within the construction industry to service delivery. Leveraging exceptional coordination skills and an MBA in Operations Management to drive service excellence and build resilient systems for a tech-driven service environment. Recognized for leading a project that won the ‘Innovation in Design’ award for Green Buildings in 2018.
• Dynamic leader aiming to contribute over 8 years of experience in customer service management to the tech sector as a Service Delivery Manager. Expertise in strategic planning, resource allocation, and service optimization, with a commendable accomplishment of elevating customer retention by 20% within a competitive retail landscape through meticulous service delivery enhancements.
• Former military officer eager to apply strategic thinking and discipline acquired through 15 years of exemplary service to the field of service delivery. Exceptional at managing high-stake situations and coordinating complex operations, eager to apply stringent efficiency standards and leadership skills to streamline service delivery processes in a high-tech business setting.
• Eager to leverage extensive customer engagement experience and passion for technology to ensure seamless service delivery in a dynamic start-up environment. With no prior managerial background, the focus is on bringing fresh perspectives, unwavering commitment to client satisfaction, and adaptability to fast-paced changes, aspiring to drive growth through exceptional service standards.
• Recent graduate with a Master’s degree in Business Administration, specializing in IT Management, aspiring to implement academic knowledge and fresh insights into delivering superior services. Keen on developing expertise in managing client relationships and operational processes, while actively contributing to a team focused on enhancing service delivery outcomes.

Bonus sections for your service delivery manager resume

Looking to show more personality on your service delivery manager resume? Then consider including a couple of extra sections.

They'd benefit your application by highlighting your most prominent:

• Industry recognitions ;
• Community efforts ;

Key takeaways

• Invest in a concise service delivery manager professional presentation with key resume sections (e.g. header, experience, summary) and a simple layout;
• Ensure that the details you decide to include in your resume are always relevant to the job, as you have limited space;
• Back up your achievements with the hard and soft skills they've helped you build;
• Your experience could help you either pinpoint your professional growth or focus on your niche expertise in the industry;
• Curate the most sought-after certifications across the industry for credibility and to prove your involvement in the field.

Looking to build your own Service Delivery Manager resume?

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Service Delivery Manager resume examples for 2024

A service delivery manager's key responsibilities include customer service, project management, and process improvement. They must oversee the entire service delivery process while maintaining a focus on customer satisfaction. They manage multiple teams and contractors to ensure the efficient delivery of service. They provide technical support and training and work to continuously improve service management and service desk operations. They also manage client relationships, handle escalated customer issues, and work to ensure that their company is meeting its contractual obligations.

Service Delivery Manager resume example

How to format your service delivery manager resume:.

• Align the job title on your resume with the applied position: Service Delivery Manager
• Highlight accomplishments rather than responsibilities in your work experience section. For example, 'Insured completion of required Hardware Asset Management documentation' becomes 'Completed Hardware Asset Management documentation, ensuring adherence to required standards' and 'Established SharePoint site for service level management visibility' becomes 'Established SharePoint site, increasing efficiency in service request prioritization for release management',
• Compress your resume to one page, focusing on relevant achievements and skills for the role, such as 'Led the migration of SAP applications to Microsoft Azure', 'Managed multiple teams including Windows and Unix Server teams' and 'Provided leadership to achieve service delivery goals of customer satisfaction, operational excellence, team skill development, and financial contribution'

Choose from 10+ customizable service delivery manager resume templates

Choose from a variety of easy-to-use service delivery manager resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service delivery manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Delivery Manager resume format and sections

1. add contact information to your service delivery manager resume.

Service Delivery Manager Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your service delivery manager resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Delivery Manager Education

Service Delivery Manager Resume Relevant Education Example # 1

Bachelor's Degree In Computer Science 2002 - 2005

New York University New York, NY

Service Delivery Manager Resume Relevant Education Example # 2

Bachelor's Degree In Business 1997 - 2000

Indiana Wesleyan University Marion, IN

3. Next, create a service delivery manager skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service delivery manager resume

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

SAN abbreviation for storage area network is a computer network that provides storage access.

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Top Skills for a Service Delivery Manager

• Service Delivery , 16.2%
• Project Management , 6.9%
• Cloud , 5.9%
• Customer Service , 5.9%
• Other Skills , 65.1%

4. List your service delivery manager experience

The most important part of any resume for a service delivery manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service delivery managers" and "Managed a team of 6 service delivery managers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Mentored Mainframe Developers as computing paradigm shifted to MS Windows
• Managed projects as a member of the Mobility Network PMO.
• Led process improvements in alignment with PMO goals of delivery, consistency and efficiency.
• Executed SQL queries for backend testing when needed for any account changes.
• Coached team of up to 12 Managers responsible for managing Collection Center Operations, Applications, Infrastructure and Systems Technology.
• Supported 70+ Cloud clients generating more than $13M in annual revenue.
• Participated in Agile development process for Cloud provisioning portal.
• Improved services profitability, strengthened client infrastructure efficiency, managed client operations P&L plans and staffing ratios.
• Implemented the overall quality management plan that improved the quantitative performance and impact on overall program operations.
• Achieved high levels of customer satisfaction through collaboration with the Account Operation teams.
• Installed Suse Linux on Lenova workstations.
• Resolved conflicts pertaining to Internet, e-mail, phone, network related problems and customer billing issues.
• Supported PCB Designers as the interface with PCB Fabrication houses.
• Provided technical troubleshooting and knowledge-based support to Cisco customers.
• Acquired a thorough understanding of enterprise network architectures running TCP/IP.
• Incorporated configuration and determination of deposit fees so developed custom setup page as per NYU requirement.
• Automated deployment of desktop operating systems and re-imaging.
• Trained and assisted clients in completing digital video, graphics, and audio projects using Photoshop and Final Cut
• Performed hardware maintenance to support local users.
• Assisted teachers in class and answered students' questions on Microsoft Excel and PowerPoint.

5. Highlight service delivery manager certifications on your resume

Specific service delivery manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service delivery manager resume:

• Project Management Professional (PMP)
• ITIL Foundation
• Six Sigma Green Belt
• Master Project Manager (MPM)
• Certified Manager Certification (CM)
• PMI Risk Management Professional (PMI)
• Management Consultant Professional (MCP)

6. Finally, add an service delivery manager resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service delivery manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service delivery manager resume skills

• Service Delivery
• Project Management
• Customer Service
• Customer Satisfaction
• Client Facing
• Infrastructure
• Continuous Improvement
• Service Management
• Technical Support
• Level Agreements
• Client Satisfaction
• Digital Transformation
• Process Improvement
• Service Desk
• Incident Management
• Client Relationships
• Performance Management
• Problem Management
• Contractual Obligations
• Direct Reports
• Asset Management
• Problem Resolution
• Employee Development
• Cycle Management
• Customer Expectations
• Vendor Management
• Shared Services
• Client Expectations
• Customer Relationships
• Performance Reviews
• Management Process
• Customer Issues

Service Delivery Manager Jobs

Links to help optimize your service delivery manager resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Service Delivery Manager Resume Samples

This page provides you with Service Delivery Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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Service Delivery Manager Resume Samples

Service Delivery Managers are involved in overseeing the delivery service technology of the company. The main duty of this manager is to establish policies to ensure consistent high-quality delivery performance. Other duties typically mentioned on Service Delivery Manager Resume include – taking part in policy formulation, taking charge of delivery service planning, ensuring effective implementation of policies, assisting in hiring and training process, preparing periodical reports , making recommendation for technological changes, collecting data about client response or complaints or satisfaction, and attending seminars to improve service delivery process and procedures.

Employers normally expect the applicants to possess the following qualifications – highly innovative, planning and business acumen; communication and leadership abilities. The Service Delivery Managers are also expected to have complete knowledge of various service delivery process, and be able to identify business opportunities. A degree in the relevant field or a professional certification pertaining to the job role, are commonly listed on the resumes for this post.

• Resume Samples
• Service Delivery Manager

Senior Service Delivery Manager Resume

Summary : Champions the support Service Delivery in projects, developing a strong understanding of projects impacting on support services and ensure the impact is minimized. Ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. To aggressively pursue a career, that allows to utilize the experience and provide an opportunity for advancement through learning and mastering new skills and enhancing the existing skills.

Skills : Microsoft Office, General Management, Operations Management, Sales, Government Relations, Business Acumen

Description :

• Coordinated all activities on behalf of the client ensuring a seamless single point of contact for all services requiring immediate support were met Ensured all processes and procedures were kept up-to-date and accurately reflected customer environments and requirements.
• Liaise with all internal service delivery teams to ensure a consistently high level of service. Ensured the client's leadership was notified as soon as possible of any possible disruption to services provided by Orange, Virtela, SAVVIS, Integralis, AT&T, Quest and Carousel under the outsourcing agreement.
• Served as the primary escalation point to the Global Service Desk for the USA region for any issues or points of direction.
• Assisted international regions with any issues related to incidents and support by the Global Service Desk. Assisted with the management of the P&L for the outsourcing agreement for Desktop, Network and Server Support and saw to overachieve KPI's in regards to profitability without impacting other SLA's.
• Managed and drove all services through the adoption and implementation of ITIL processes and procedures.
• Minimized risk to both end-users and the client. Assisted the client's execution of their IT strategy through the implementation of continuous improvements that align with the needs of the client's business.
• Assisted the client's IT executives and other senior management as appropriate in their planning activities as required.

Western Service Delivery Manager Resume

Summary : Western Service Delivery Manager with an in-depth understanding of project and program management processes, practices and lifecycles - including Agile and Waterfall. Possessing outstanding leadership, people and communication skills. Influential and confident, inspires a diverse team, building strong relationships and communicating technical information effectively to non-technical colleagues.

Skills : Microsoft Office, Packet Analysis, Information Security, Information Technology, Management.

• Responsible for global claims operations for Private Risk Services. Managing relationships with operational client personnel - those directly involved with the client's presence.
• Responsible for building a portfolio, driving revenues within the assigned account scope by being the owner of the entire Opportunity Management cycle.
• Identifying business opportunities, selling concepts to the client where required and influencing the client to give additional business based on demonstrated capability and past performance.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations.
• Assuring the client of the commitment and driving the delivery process by working collaboratively with the Delivery Managers in the Business Unit.
• Create value and differentiated propositions/ solutions in response to RFIs/ RFPs. Do client presentations, due diligence and transitioning activities in new engagements Translate business and system needs into technical system solutions.
• Manage a portfolio of accounts to meet agreed revenue targets. Provide necessary input for building future alliances with relevant product vendors Account Planning and Governance.

Project Manager/ Service Delivery Manager Resume

Summary : Forward-thinking trusted Project Manager/ Service Delivery Manager with extensive project and program management experience, including a background in creating project/program structure and developing practices. Exceptional ability to facilitate alignment across internal and external stakeholders. Background in information technology, telephony, and higher education fields. Accountability for managing Delivery in multiple customer accounts, PMs, programs, and projects.

Skills : Mac OS X, Servers, Microsoft Office, Broadsing, Customer Relationship Management, Tactical Planning

• Lead day to day Aruba wireless program at Microsoft from project work to operational investigations.
• Head of the internal Project Management Office, including managing contract PMs.
• Work cooperatively with the Aruba Client Director to turn the account strategy into executable tactics that satisfy the client and grow the account.
• Successfully managed 3rd part vendors as subcontractors on the project. Single point of contact for Microsoft IT Engineering, Project Management, Implementation on Aruba resources, and coordinate them on efforts ranging from OS release paths to day-to-day operations work.
• From the ground up, created a simple and nimble project process used to implement full upgrades or redesigns of the buildings WLAN system, including templates, deliverables, and documentation - Spearheaded strategic communication pathways.
• Implemented simple and clear weekly written communications to accurately report on the status and quantify the day to day operational work resident engineers provide.
• Executed seven-building upgrades to 802.11AC standard over a five-month period, from Define to Close; Managed the PMO for an additional 35 upgrades during a six month period on budget and to complete customer specifications - Familiar with WLAN terminology, technology, standards, and equipment of enterprise 802.11 wireless networks such as controllers and access points, as well as implementation process.

Technology Service Delivery Manager Resume

Summary : Technology Service Delivery Manager with over eight years of industry experience with strong Analysis, Designing, Development and Project Management skills (PMP certified) from inception to completion. ITIL certified professional with a very good understanding of ITIL processes and frameworks. As a Service Delivery Manager performed detailed root cause analysis (RCAs), created/updated knowledge bases, worked on improving incident/problem MTTR, tracked all issues to closure during and post-warranty period

Skills : ServiceNow, ITIL, Project Management, Program Management, Cross-Functional Coordination.

• Responsible for managing and providing production support for ITSM/ESC applications (hosted on Service Now), ITSC application and its integrating DataPower application in a 24x7 model Provide Strategic and Architectural guidance and work in an agile model for all applications which are design/build by the development team.
• Responsible for planning, estimating, designing and leading the end to end support effort Determining detail root cause analysis (RCAs) for all issues and updating knowledge bases to further improve MTTR, working with process/development teams to ensure all identified issues are tracked to closure.
• Leading the ServiceNow version upgrade efforts Responsible for managing the infrastructure components for all applications across all the environments (dev, test, prod) Managing the code and SSL certificate base for all support applications under the program.
• Responsible for the incident, problem, knowledge, change and release management of all the applications Managing and guiding a team of onsite/offshore resources in their day to day production support (incident/problem) and change/release management activities Providing technical solutions to the issues faced by the development/production support team.
• Providing regular updates to all stakeholders on project status, issues and risks Working across all major ITIL phases beginning from Service Strategy, Service Design, Service Transition, and Service Operations.
• Deliver critical transaction forecasts to outsource vendor for capacity planning
• Readiness planning across all reliant support teams to ensure successful transaction processing

Service Delivery Manager I Resume

Summary : Solutions-focused, collaborative Service Delivery Manager I, with experience in managing end-to-end large wireless network projects in GSM, UMTS, CDMA, 1xRTT and LTE, delivering product support to large telecommunication customers domestically and in Europe. Successfully leads projects deployed in multi-vendor / multi-technology environments utilizing the Software Development Life Cycle (SDLC) project management methodology.

Skills : Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Captiva, Power Image, Corporate Workflow, Unified Desktop, Omni.

• Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients.
• Also in charge of ensuring that the services delivered for advanced technologies and solutions were done with a professional, honest and personalized approach to service delivery.
• Directly responsible for the management and maintenance of Cloud (SaaS) software enterprise environments via various ticket trackings systems such as Salesforce, JIRA, Opsmart, PeopleSoft and SharePoint.
• Lead project management team on several multi-million dollar onboarding migration projects for Blackboard software upgrades and cutover installations to the Cloud or within the company's hosted datacenters.
• Performed regular system audits & analysis for infrastructure scalability, optimal performance, and growth per ITIL Standards.
• Maintained a 99.99% SLA stability and high performance for applications via UNIX, Windows, and ORACLE, MS SQL while using PL/SQL and SQLPLUS to develop quires and generate reports.
• Required to develop, design and maintain both client-facing and internally distributed documents and reports Also required to provide training to both internal and external stakeholders on subject matter topics and projects.

Customer Service Delivery Manager Resume

Summary : Results-driven and highly motivated Customer Service Delivery Manager with 11+ years' progressively responsible experience in IT Help Desk Management. Proven track record of maintaining, analyzing, and troubleshooting computers and peripherals. Known for finding the root cause to provide permanent resolution of problems. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment.

Skills : Team Building, Proven Ability To Lead Technical Projects From Concept Through Completion, Experience Managing Technical Support And Customer Service Staff, ITIL.

• Ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded.
• The ultimate responsibility for ownership of all customer's incidents or logged service requests; Track the incidents to a conclusion in line with SLAs and quality standards;
• Manage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Provide information about incidents analysis and KPIs.
• Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality, and processes; Provide management and performance reports.
• Measure, monitor and work to drive down incident levels. This will relate to Product and Customer problems.
• Ensure that practices and processes exist and when it is possible are standardized and repeatable.
• Ensure that these ones are continually improving and produce business cases to support team activities. Identify and implement improvements to the Service Desk incident logging system in order to provide a more effective and efficient service to customers.

Sr. Service Delivery Manager Resume

Summary : Sr. Service Delivery Manager possessing excellent interpersonal, communication & organizational skills with proven expertise in team management, client relationship management, and effective crisis management. Ensured that new services were delivered as per defined levels of quality, time and within budget, as per project plan and project governance guidelines. Championed the timely delivery, augmentation, and migration of voice circuits towards Indian & International Operators

Skills : Microsoft Office, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Dedicated subject matter expert and training specialist for National and Major Accounts Client Service teams comprised of 350 employees.
• Consultant and Service Delivery Manager to 3 business departments. Worked with internal technical support, various production departments, and additional Service centers.
• Developed relationships and coordinated communication flow with Fortune 500 clients, medical vendors, universities, and internal HRIS Active / Payroll representatives.
• Managed client relationships and COBRA accounts by conducting regular calls, client visits, monitoring and escalating risks as necessary and soliciting client feedback to ensure quality service.
• Proactively created and implemented the Comprehensive and Re-Rate Annual Enrollment process for 120 National COBRA Accounts.
• Developed the training curriculum, aids, and materials to instruct benefit account specialists in client service; helped to promote awareness of roles and responsibilities for every specialist while assisting then to deliver service excellence.
• Participated in an analysis discussion to ensure the provision requirements match the technical specification for the client's ongoing delivery of quality service. Provided individual learning opportunities consisting of knowledge, skills, and tools to deliver quality service.

IT Service Delivery Manager Resume

Summary : IT Service Delivery Manager with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Analytics and Reporting, Business Relationship Management, Asset Management, Incident, Problem, and Change Management, Disaster Recovery Planning and Execution

• Drove delivery and execution from transition-state to steady-state support from Account Team perspective.
• Worked to introduce IBM processes and procedures to a new customer as we moved into the steady-state support model with the global delivery teams.
• Collaborated directly with the customer, receiving requirements for new and existing services.
• Managed service delivery for various towers including, Wintel, Unix, VMware, Citrix, Distributed Database, Middleware, Security, Compliance, and Administrative processes, implementing processes into the existing customer environment.
• Oversaw tower-specific incident and change management requests, integrating incident and change processes into customer-owned processes, providing for improved efficiencies in handling of incident and change tickets.
• Performed administrative tasks required for the customer, IBM Project Office, IBM Project Executive, and IBM Delivery Project Executive, using Microsoft Office, providing data and reports, clarifying account standing in meeting service-level agreements and saving thousands of dollars in potential SLA penalties.
• Created and maintained server inventory using corporate inventory tool, assisting with movement from old inventory to new inventory tool in 2013, maintaining a population of 4,000 servers for 2 supported accounts.
• Oversaw completion of inventory data, the increasing percentage from 58% to 100% during 2015.

Information Technology Service Delivery Manager Resume

Summary : Maintains high performing service support between the customer and the organization. Works as a responsible individual contributor. Building and maintaining customer relationships, ensuring quality services are delivered within the agreed SLA. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes and establishing service improvement activities when required.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management, Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office.

• Results-driven IT manager with extensive experience in technology services delivery, process review, and continuous improvement to meet service level agreements and objectives while adapting to ever-changing business requirements of the client.
• Managed delivery of managed network services, including Incident, Problem, and Change Management Processes, and Service Level Agreements.
• Focus on delivering quality service and client satisfaction in complex environments.
• Reduced controllable unplanned infrastructure outages by more than 80% (from 18 per month average to 3.3 per month average) over a 4-year span using a 3-pronged approach to service improvement by analyzing root cause data, identifying gaps in process, education, and training, and implementing corrective actions.
• Merged multiple sources of asset management data into a single database, integrating within the ticketing system to allow correlative reporting of issue and change-related events on a per device basis.
• Added benefits included patch and reboot schedule management. Managed service level agreement (SLA) metrics for various multi-million dollar infrastructure support contracts and lead teams to improve performance by establishing weekly internal and client-facing status and issue meetings on a team-by-team basis, as required.
• Supported disaster recovery planning and exercises from both managerial and technical standpoints.

Lead Service Delivery Manager Resume

Summary : Lead Service Delivery Manager with 11+ years of experience working for large, multi-site corporate employers in a centralized IT environment. Strong skills in IT service delivery, problem-solving, and customer relationship management to ensure an excellent end-user IT experience. Strengths include being results-oriented with solid communications and people skills, relationship building, technical prowess, ITIL best practices, IT cost management, IT operations & infrastructure along with the ability to adapt to change.

Skills : Analytics And Reporting, Business Relationship Management, Asset Management, Incident, Problem, And Change Management

• Responsible for all IT Service Delivery and production support to BAE System's Platform Solutions sector with 4,500 employees at 5 sites, managing a $20M IT budget.
• Implemented and managed multiple infrastructure environments for Oracle E-Business Suite which supported multiple sector businesses and organizations.
• Established an Oracle E-Business production support environment for 24x7 engineering and manufacturing environment maintaining a 99.9% uptime SLA.
• Managed a virtual and diverse team of 62 IT staff at 5 locations across the US with skills in database administration, programming, networking, server administration, data center management, security, PC desktop support, and helpdesk operations.
• Developed extensive processes and procedures to significantly reduce downtime during system upgrades and maintenance periods along with implementing monitoring tools and techniques in support of production systems.
• Led sector IT team in acceptance of corporate enterprise IT vision and strategy resulting in a unified team and streamlined IT processes.
• Drove process change in desktop services, help desk, database support, production system support resulting in streamlined processes and automation to reduce staffing needs, increasing availability and system uptime.
• Implemented DR fail-over site for critical business systems including Oracle ERP and Engineering PDM systems.

Summary : Results-driven Sr. Service Delivery Manager with over 10 years of progressive management experience leading and managing the complexities and challenges of diverse high-level project initiatives; a direct and decisive professional, with the cross-functional management skills to manage the execution of core operational, financial, business development, and administrative functions for international clients (English & Spanish) to drive overall bottom-line performance.

Skills : Disaster Recovery Planning And Execution, Configuration Management, Team Building And Leadership, Technical And Managerial Communications, Microsoft Office

• Provided and coordinated work projects with On-going Clients in implementing client-specific plan designs in conjunction with the capacity and functionality of Health & Welfare Service Engine Automation Systems.
• Analyzed Client needs and formulated those needs into the project plan then identified issues modification, resolutions to keep work on schedule.
• Provide efficient work by identifying potential systematic problems that impede client satisfaction such as validation errors and systemic errors in a timely manner.
• Chair weekly client meetings in solving potential client issues.
• Forecast potential benefits, problems, and trends to clients and associates to keep team quality goals in world-class initiates.
• Train clients in the implementation of ADP Products such as Enterprise Payroll/HR Platforms as the source data system and Health / Welfare Service Engine and promote strategies that would drive to cost savings and efficiency.
• Dealt directly with clients and internal departments to resolve all issues and initiated corrective actions designed to meet/exceed business objectives while maintaining high customer service quality ratings (7 client scores of 100) Responsible for assisting and training ADP Associates in resolving client and systematic issues.

Service Delivery Manager III Resume

Summary : A results-oriented Service Delivery Manager III who is seeking a position offering opportunities for new professional and personal challenges. A self-starter who is driven to learn, improve and succeed. Talented at managing dynamic and cross-functional teams. Proactive in resolving issues with exceptional organizational and communication skills. Works closely with the project management teams, operational teams for the successful completion of the projects.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting, Unified Desktop, Omni.

• Providing database management and 24x7 support for 100s of databases ranging in size from several GB to multi-terabyte OLTP and DSS systems varying from Oracle 7 to 11g, SQL Server 2005/2008 on Unix/AIX/Linux/Wintel, in production/development/test environments.
• Responsible for meeting Service Quality, Service Level Agreements, planning for growth, overseeing Incident/Problem and Change management, project management, proactive monitoring, process enforcement, process improvement, resource management, security standards.
• Managing DBA teams in offshore delivery centers, leading them and providing oversight in day to day operational issues.
• Work with cross-functional support teams for the platform, storage, backup, networking, etc. for solution design, implementation, troubleshooting of operational issues, incidents, etc.
• Manage deployments involving new build planning, architecting physical/logical database design, SAN storage architecture, Oracle software installation, creation/configuration of databases, Net8 configuration, schema build, database security, backup solutions, monitoring solutions, HA solutions and Disaster Recovery solutions.
• Administration activities include responding to alerts/trouble tickets, managing database capacity, backups/recovery, performance, tuning, patching, upgrades, quarterly CPUs, security patches, cloning.
• Perform one on one weekly coaching session with tier one staff directly relating to improving the quality of our delivered services.

Service Delivery Manager/Executive Resume

Headline : Service Delivery Manager/Executive with comprehensive experience developing and supporting successful IT projects and solutions, incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency through creative problem-solving skills. Demonstrated success leading teams that align business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for the organization.

Skills : Customer Relationship Management, Tactical Planning, Project Management, Program Management, Cross-Functional Coordination.

• Managed service delivery team resources to meet obligations, metrics, and SLAs in contracts across full-range of required functions, including incident, problem, change, controls, reports, service request, and production processing.
• Also responsible for the team onboarding and training, and ensuring coverage as required.
• Monitored individual performance and provide guidance, training, development and escalations support.
• Increased individual productivity by 50% and decreased duplication of efforts among team members working on some issues, diverting focus to other critical issues, by creating 'Daily Tasks & Duties Schedule' with the team providing structure and direction for day-to-day operational support of the business.
• Revised Escalation Support Procedures, exceeding SLA for critical client needs that operated 24/7/365.
• Negotiated support process allowing the client to have basic operational support 24/7/365, including direct contact with the leadership team in event of system issue after business hours, as well as provide minimal file/system monitoring/ support on weekends and holidays.
• Analyzed risks related to monthly system maintenance, changes needed/ scheduled for a production environment, removal of services no longer required and installation of new services, fixes, patches, upgrades as needed or suggested by UNIX team or Network Services.

Service Delivery Manager/IT Manager Resume

Summary : Innovative, energetic Service Delivery Manager/IT Manager with extensive financial and business experience. A proven track record for reducing operating expenses and increasing organizational efficiency and effectiveness. Skilled at defining strategic and operational objectives with executive management and executing the objectives organizationally. Ability to manage various sized projects employing SDLC methodologies.

Skills : Six Sigma Green Belt, Lean Six Sigma, ITIL, Customer Relationship Management.

• Manage resource allocation and staffing requirements, which includes training, mentorship, performance reviews, and rewards and recognition Build and maintain positive work relationships with managers and employees to guarantee seamless delivery of outsourced services.
• Keenly track and handle XL Catlin's satisfaction with outsourced services vendor.
• Directed numerous multidisciplinary teams in developing and delivering several global projects.
• Built trust relationship with chief information officers and senior vice presidents; and presided over monthly reviews on availability management along with bi-weekly discussions on the incident, problem, demand, and capacity management.
• Led a highly dedicated team in innovating and delivering CSI and financial savings to the client, including automation and shift-left strategies Developed effective partnership with Delivery Management Team in India, Mexico, United Kingdom, and the United States-based delivery centers that led to significant improvement in communications and collaboration for end-to-end global support across service delivery centers.
• Established a reputation for continuously meeting and surpassing contractual service-level agreements.
• Initiated efforts in implementing the problem management program that drove stability within the enterprise.

Service Delivery Manager/Technical Service Manager Resume

Summary : A highly skilled, goal-oriented Service Delivery Manager/Technical Service Manager offering over 12 years of Fortune 500 account management. As a primary point of contact with C-Level executives, interactions include technical/operation support, incident management, business development, and the ability to successfully create strong internal and external partnerships to increase overall customer confidence and trust.

Skills : Salesforce, CRM, Technical Writing, Cloud Computing,.

• Increased monthly usage on Cloud Service Customers by over 50% through pristine onboarding, customer architecture optimal design and business needs review.
• Within the first 12 months, reduced mean time to repair intervals by 33% on high severity incidents creating faster incident notifications and being a primary point of contact during escalations and after business hours.
• Consistently receive customer satisfaction score greater than 90% on all customers exceeding $500k or more of billing.
• Improved Net Promoter Score (measures the willingness of customers to recommend a company's products or services) by 20%.
• Created and managed an email marketing campaign to over 1,000 employees/customers, generating over 71% response with positive communications promoting interaction between Verizon and customers.
• Streamlined entire customer on-boarding experience reducing implementation process times by 12%.
• Reviewed customer's business objectives, proactively engaging with them in an operational relationship facilitating improvements to operational processes and procedures and adopting industry best practices.
• Worked and managed a cross-functional team project which facilitated sharing of critical data encouraging transparency between operations, client services, and customers.

Service Delivery Manager/Technical Manager Resume

Summary : Dynamic and aggressive, well organized Service Delivery Manager/Technical Manager with 7 years of management experience and technical experience supporting onsite and remote end-users, from desktop to the server. Motivated by assignments of increased responsibility, technical leadership, skills and ability. Record of success in attaining and maintaining 98% customer satisfaction rating. Adept at simultaneously coordinating multiple tasks to a successful conclusion.

Skills : Customer Relationships / Support, Product Configuration, QA, Project Management, New Product Implementation, Performance Measurements, ITIL.

• Successfully manage multiple, competing for cross-functional projects simultaneously through to completion.
• Develop and maintain resource capacity plans that help determines resource constraints while working in collaboration with management to avoid project bottlenecks.
• Partner with Engineering and Product Management to finalize the details of the release schedule and work with the operations staff to proactively identify maintenance windows and resources.
• Serve in an internal consultant role within the technology and business groups tasked with re-engineering technical processes to drive increased efficiency.
• Provide hands-on project management leadership during the analysis, design, development, testing, implementation and post-implementation phases of new customer environments.
• Lead the project planning process, prioritizing the work needing to be completed against the capacity and capability of the project team.
• Effectively delivered projects and products using the appropriate agile project management methodology, learning, and iterating frequency to obtain the desired outcome.
• Maintain accountability for the management of multiple IT Projects tasked with increasing operational efficiencies and focused on achieving strategic organizational objectives.

Associate Service Delivery Manager Resume

Headline : Experienced Associate Service Delivery Manager with success at reducing project costs through increased efficiency. Adept at managing multiple concurrent projects, building client relationships and increasing customer satisfaction. Proficient in collaborating with cross-functional teams empowering them to succeed in delivering projects on-time. Excellent communication and leadership skills combined with a broad range of expertise in project management and implementing software solutions.

Skills : Unix, Linux, Service Delivery, Autosys, IT Security, Windows, SQL, Shell Scripting.

• Served as the primary contact for multiple infrastructures managed services clients across the Healthcare, Insurance and Retail space with annual revenues ranging from $450K to $10M.
• Ensured timely delivery of services spanning open systems, mainframe, midrange, network, storage, and virtual enterprise-level infrastructure services.
• Engaged with client stakeholders to ensure the attainment of customer expectations, requirements, and client service metrics.
• Managed delivery of enterprise-level infrastructure services to clients with open systems, mainframe, and midrange servers in 7 data centers globally across US, Europe, and Asia.
• Established all processes from the ground up to enhance interfacing and communication capabilities between business units and Wipro; improved transparency of client expectations and timelines.
• Migrated racks of servers and mainframe into facilities for a client under accelerated timeframe while coordinating data center, project management, network and hardware resources.
• Assumed oversight of deteriorating accounts due to poor service delivery; reestablished productive relationship over 6 months saving client valued at over $800K annually.
• Organized the transition of new accounts into a leveraged environment.

Summary : An acknowledged trouble-shooter with proven capability in resolving process flaws & customer delivery issues within minimum turnaround time. Seeking a demanding position with a solid, growing organization that requires high standards, innovative thinking, problem-solving ability, encourages further upgrade training, professional achievement and rewards according to merit.

Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, WAN, Telecommunications, Expense Reporting, Enterprise Software.

• Managed sales support & service strategies across various internal channels to drive wholesale revenue growth from key accounts.
• Promoted Verizon's service excellence by exceeding customer service order expectations and ensuring customer confidence in Verizon's on-time delivery.
• Led and coordinated service delivery solutions to achieve year-over-year product and revenue growth with significant gross margin contributions on multiple accounts.
• Managed project expectations, coordinated product enhancements and held accountable for consistently meeting the customer delivery deadlines.
• Facilitated monthly metric reporting and service reviews with the customer and internal executives, highlighting provisioning and service assurance performance.
• Drove improvements within the customer experience by resolving customer billing and collection issues and managing post-sale service escalations and proactive action with Verizon's internal partnerships.
• Assisted with the automation of back-office processes through auto-reports and web tool access resulting in improved efficiency and more customer-facing activity.
• Subject Matter Expert for MPLS, Data Center, Voice Solutions, Managed Services, and Enterprise CPE.

Summary : Results-focused Technology Service Delivery Manager for organizations ranging from start-ups to multi-national corporations in diverse industries and market segments. Extraordinary cross-functional management background and documented record of increased revenue, operating income and customer service levels. Serve as a catalyst for positive change and provide leadership based on a win/win philosophy and respect for the individual, infusing organizations with customer-centric policies and service as a top priority.

Skills : Project Management, IT Management, Operations Management, Process Improvement, Program Management, Account Management, End User Services, End User Support, Managed Services, Contract Management, P&L Management.

• Tasked with managing a 25 person staff at 6 customer locations throughout the United States.
• Responsible for service delivery in desktop support, network and server administration, project management, database administration, and data storage solutions.
• Established service level agreements (SLA), policies, standards, and reporting metrics to measure operational effectiveness and implemented solutions for eliminating deficiencies.
• Designed and led implementation and control efforts for Pfizer's North American Remote Management Solution.
• Coordinated and directed cross-organizational teams in defining and supporting business improvement strategies to provide maximum reliability and customer service.
• Developed and implemented a cross-training program for all Network Operations Center team members.
• The program resulted in the elimination of scheduled overtime and annual cost savings of over $300 thousand dollars.

Summary : A versatile Service Delivery Manager with over 20 years of diverse experience in ITES, ITSM, maintaining a multi-platform, multi-vendor, multi-stakeholder & multi-location computing infrastructure entailing incident, problem, escalation, availability & continuity management in a 24*7 IT environment. Astute organizer, motivator, leader and team player with an established record of success in developing operational strategies. 

Skills : Management, Service Delivery, Customer Service Skills, Account Management, Computer Skills, IT Service Management, Performance Management, Sales & Marketing.

• Oversaw task delegation and performance management for 23 direct reports, as well as handling customer satisfaction metrics and team budget.
• Negotiated and managed contracts, led customer meetings complete with specialized reports on performance metrics, and conducted performance reviews and year-end appraisals.
• Addressed and resolved customer escalations and complaints and collaborated closely with the marketing team securing new and expanded business.
• Maintained low overtime expenses through modification of resource scheduling, as well as providing additional training.
• Presided over-optimized customer satisfaction levels through the development of specific communication guidelines including management escalation process engaging customer at the close of the service call, as well as enhancing overall customer communication.
• Reduced expenses 20% facilitating achievement of a budget challenge by revamping out of town training schedules for employees decreasing travel expenses and modification of team meeting process reducing travel.
• Secured multi-year $25M contract renewal with the large financial customers by communicating value-added portfolio vs. cost, as well as mitigating risk for customer vs.

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Delivery Manager Resume Examples

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Delivery Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Delivery Manager with over 10 years of experience in the logistics and supply chain industry. Proven track record of successful execution of projects and managing large teams to ensure timely and accurate delivery of goods and services. A great communicator and problem solver with a proven ability to build relationships and collaborate with a wide range of stakeholders.

Core Skills :

• Excellent Communication
• Project Management
• Team Leadership and Direction
• Risk Mitigation
• Supply Chain and Logistics Management
• Vendor and Stakeholder Relations

Professional Experience :

• Delivery Manager, Logist a International, 2008- 2021
• Responsible for the successful delivery of large and complex projects
• Managed a team of logistics and supply chain staff to ensure efficient and accurate delivery of goods and services
• Implemented new processes and procedures to improve operational efficiency
• Developed strong relationships with vendors and stakeholders to ensure the successful completion of projects
• Managed the delivery of goods and services to a wide range of customers
• Provided regular reports to upper management regarding project status

Education :

• Bachelor of Science in Logistics and Supply Chain Management, University of Toronto, 2005

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Delivery Manager Resume with No Experience

Recent graduate with a Bachelor Degree in Business Administration and demonstrated leadership capabilities. Experienced in customer service and organizing tasks. Proactive and eager to learn more and develop further skills. Hard- working and reliable professional, with a desire to excel in the Delivery Manager role.

• Exceptional problem- solving and organizational skills
• Strong communication and customer service skills
• Knowledge of Microsoft Office Suite
• Ability to multi- task
• Excellent attention to detail
• Familiarity with project management principles
• Strong time management skills

Responsibilities :

• Develop and execute delivery plans for products and services
• Manage the delivery process to ensure deadlines are met
• Ensure the quality and accuracy of delivered products and services
• Coordinate with other departments to ensure timely delivery
• Monitor and report on delivery performance
• Identify and resolve any delivery issues
• Coordinate with vendors and suppliers to ensure timely delivery of materials and supplies
• Prepare and submit delivery reports to management

Experience 0 Years

Level Junior

Education Bachelor’s

Delivery Manager Resume with 2 Years of Experience

Experienced Delivery Manager with 2+ years of professional experience in the logistics and delivery industry. Adept at managing deliveries, ensuring customer satisfaction, and overseeing the day- to- day operations of a delivery team. Possesses excellent problem solving and communication skills, as well as an in- depth understanding of the transportation and delivery industry.

• Logistics Management
• Delivery Management
• Customer Satisfaction
• Team Management
• Operations Management
• Problem Solving
• Communication
• Managed logistics and delivery operations, ensuring timely and proficient delivery of goods.
• Supervised the day- to- day activities of the delivery team, including scheduling and coordinating routes.
• Ensured customer satisfaction by delivering goods on time and in good condition.
• Implemented effective strategies to reduce delivery costs and maximize efficiency.
• Investigated and resolved customer complaints in a timely manner.
• Collaborated with vendors to ensure adequate supply of goods.
• Maintained accurate records of deliveries and customer interactions.

Experience 2+ Years

Delivery Manager Resume with 5 Years of Experience

Dynamic and motivated Delivery Manager with 5+ years of experience in managing delivery operations and driving customer satisfaction. Proven track record of successful deliveries through overseeing the entire delivery cycle while ensuring customer satisfaction, minimizing costs, and building customer relationships. Possess excellent problem- solving and communication skills.

• Strong leadership abilities
• Resource and time management
• Quality assurance
• Problem- solving
• Strategic planning
• Risk assessment
• Interpersonal communication
• Managed delivery operations by ensuring the timely and successful delivery of solutions according to customer needs
• Developed and maintained relationships with customers, vendors, service providers and other stakeholders
• Ensured delivery operations are compliant with safety regulations and quality assurance standards
• Monitored KPIs and metrics for delivery performance and worked on continuous improvement initiatives
• Set up and managed delivery teams with the right resources, tools and processes to ensure optimum operations
• Developed and implemented risk mitigation strategies
• Monitored order fulfilment and inventory management
• Developed strategies to reduce costs and improve efficiency
• Organized and conducted customer feedback sessions to improve customer service
• Prepared and presented reports on delivery performance to stakeholders

Experience 5+ Years

Level Senior

Delivery Manager Resume with 7 Years of Experience

Highly motivated Delivery Manager with 7 years of experience leading workforce initiatives and driving customer satisfaction. A proven success in the logistics and transportation industry, with a track record of streamlining operations and managing resources efficiently to meet customer objectives. Possesses excellent organizational and project management skills, and is dedicated to providing the highest level of customer service.

• Logistics and Transportation
• Client Relations
• Resource Allocation
• Team Leadership
• Cost Reduction
• Business Process Improvement
• Risk Management
• Developed and implemented logistics and transportation strategies for clients that resulted in cost savings, improved efficiency, and increased customer satisfaction.
• Managed the day- to- day operations of the delivery department, including staff scheduling, resource allocation, and budgeting.
• Monitored the performance and safety of delivery personnel and equipment.
• Negotiated and maintained delivery contracts with clients.
• Developed standard operating procedures to ensure compliance with industry regulations.
• Ensured all customer orders were delivered on time and in full.
• Provided effective leadership and guidance to delivery personnel.
• Monitored customer feedback and updated delivery policies and procedures as needed.
• Worked with vendors to ensure the timely and accurate delivery of goods.

Experience 7+ Years

Delivery Manager Resume with 10 Years of Experience

Highly competent, results- driven Delivery Manager with 10+ years of experience in directing and coordinating transportation operations, driver staff and resources to meet customer and company expectations. Demonstrated record of success in formulating and executing cost- effective strategies to increase profitability and efficiency of distribution systems. Skilled negotiator with the ability to develop and maintain positive relationships with vendors and customers.

• Vendor Negotiation
• Fleet Management
• Delivery Scheduling
• Distribution Management
• Safety Compliance
• Problem- Solving
• Route Optimization
• Budget Management
• Communication & Customer Service
• Managed fleet of delivery vehicles and drivers to ensure deliveries are made in timely manner.
• Developed efficient, cost effective delivery routes.
• Monitored drivers to ensure they adhere to safety and compliance regulations.
• Maintained accurate records of all orders, shipments, and delivery vehicles.
• Implemented procedures to ensure customer satisfaction and high quality standards.
• Assisted in training new drivers and handling any customer service issues that arise.
• Negotiated contracts with vendors, suppliers, and customers.
• Prepared monthly and annual reports regarding delivery operations.
• Analyzed delivery performance and developed strategies for improvement.
• Ensured compliance with safety regulations and company policies.

Experience 10+ Years

Level Senior Manager

Education Master’s

Delivery Manager Resume with 15 Years of Experience

Dynamic and experienced Delivery Manager with 15 years of experience in leading and directing successful projects across multiple industries. Proven track record of delivering projects on- time and within budget. Adept at understanding and managing project needs, managing project stakeholders, and overseeing project teams to ensure the successful completion of projects. Possesses an excellent understanding of IT project management processes and procedures, software development life cycles, and enterprise applications.

Core Skills

• Cross- functional Team Leadership
• Technical Solutions Delivery
• Software Development Life Cycle
• Stakeholder Management
• Change Management
• Requirements Analysis
• Process Improvement

Responsibilities

• Develop project plans, define project scope, and set project deliverables and timelines.
• Create and adhere to project schedules, ensure adherence to established procedures, and keep projects on track.
• Manage multiple projects while ensuring timely delivery of solutions.
• Lead cross- functional teams to ensure successful project delivery.
• Define project objectives, create project plans, and develop project timeline.
• Develop and implement project processes, standard operating procedures, and system improvements.
• Monitor project risks and develop risk mitigation plans.
• Direct the implementation of project management tools, techniques, and procedures.
• Establish and manage project budget.
• Manage and coordinate project stakeholders.
• Monitor project progress and performance to ensure on- time delivery.
• Identify and resolve project issues.
• Train and mentor project team members.

Experience 15+ Years

Level Director

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What should be included in a Delivery Manager resume?

A Delivery Manager is a key role in the success of any business. They are responsible for overseeing the delivery of products and services from start to finish, ensuring customer satisfaction and ensuring the timely delivery of goods. As such, a Delivery Manager should have a comprehensive resume that conveys their experience, responsibilities and qualifications.

Here are some key components to include in a Delivery Manager resume:

• Extensive experience in managing delivery operations, preferably in a retail or transportation environment.
• Demonstrate experience in developing and implementing delivery and customer service processes, policies and procedures.
• Proven ability to communicate effectively with customers and vendors to ensure efficient delivery of goods.
• Ability to collaborate with cross-functional teams, including logistics, finance and sales teams.
• Knowledge of best practices in delivery, such as warehouse management systems and supply chain management.
• Proficiency in using business software and systems, such as Microsoft Office and project management tools.
• Strong organizational and problem-solving skills, with the ability to anticipate and mitigate risks.
• Excellent customer service and communication skills, both verbal and written.
• Demonstrated success in meeting delivery deadlines and customer service objectives.

What is a good summary for a Delivery Manager resume?

A delivery manager is a professional responsible for overseeing the delivery of products and services in the workplace. A good summary for a delivery manager resume should include the candidate’s experience in managing projects and ensuring customer satisfaction, as well as their ability to manage complex logistics and teams. It should also highlight any specialized skills or industry knowledge that the candidate may possess. The summary should demonstrate the candidate’s ability to streamline processes and implement cost-efficient solutions to ensure successful delivery of products and services. Finally, the summary should showcase the candidate’s communication and analytical skills, as well as their ability to motivate and lead teams. By including these qualifications, a delivery manager resume will stand out to potential employers.

What is a good objective for a Delivery Manager resume?

Are you a Delivery Manager looking for a fresh start at a new job? A strong resume objective is an important part of any job application. In this blog post, we’ll cover some tips for crafting a compelling objective for your Delivery Manager resume.

A good Delivery Manager resume objective should be short and to the point. It should highlight your key skills, qualifications and experiences that make you the ideal candidate for the position. Here are some tips for crafting an effective Delivery Manager resume objective:

• Focus on your qualifications: Make sure to emphasize your qualifications and experience that make you the perfect candidate for the job. Emphasize any certifications, qualifications and relevant experiences that will give you an edge over other candidates.
• Stress your commitment: Show your potential employer that you are committed to making sure deliveries are completed on time and to the highest quality standard.
• Highlight your problem-solving skills: Delivery Managers are expected to be able to solve complex problems quickly and efficiently. Make sure to emphasize your problem-solving skills in your resume objective.
• Display your leadership abilities: Delivery Managers are expected to lead and manage teams. Show that you have the ability to motivate and influence people by highlighting your leadership skills.

By following these tips, you can create a compelling resume objective for your Delivery Manager resume and increase your chances of getting the job. Good luck!

How do you list Delivery Manager skills on a resume?

Delivery Managers are responsible for overseeing the successful implementation of projects from beginning to end. They are tasked with coordinating personnel, resources, and processes to ensure that deliveries are made on time and within budget. To stand out in the job market, you’ll need a resume that highlights your skills and qualifications in the area of delivery management. Here are some tips on how to list Delivery Manager skills on a resume:

• Lead: Demonstrate your ability to lead project teams and motivate them to achieve desired results.
• Time Management: Showcase your ability to meet deadlines and manage time wisely.
• Analytical Thinking: Demonstrate your ability to analyze data and make informed decisions.
• Communication: Highlight your ability to communicate effectively with stakeholders and team members.
• Problem Solving: Demonstrate your ability to identify and resolve challenges quickly and efficiently.
• Organization: Showcase your ability to keep projects organized and on track.
• Budgeting: Showcase your ability to manage and stay within budget constraints.
• Risk Management: Demonstrate your ability to identify risks and develop strategies to mitigate them.
• Negotiation: Showcase your expertise in negotiating contracts and agreements.

What skills should I put on my resume for Delivery Manager?

A delivery manager is responsible for ensuring that projects are completed on time and in accordance with the customer’s requirements. To be successful in this role, a delivery manager should possess a combination of hard and soft skills. Here is a list of skills that could be included on a resume for a delivery manager position:

• Project Management: Delivery managers need to be able to plan, organize, and execute projects from start to finish. They should be familiar with project management software and techniques, such as Gantt charts and Kanban boards.
• Communication: Delivery managers must be able to communicate effectively with project stakeholders, including customers, colleagues, and vendors. This includes being able to explain the project’s details, communicate status updates, and resolve conflicts.
• Problem-solving: Delivery managers must be able to troubleshoot problems and come up with solutions quickly. They should be able to analyze complex problems and develop creative solutions.
• Time Management: Delivery managers must be able to manage their own time and the time of their team members effectively. They should be able to identify and prioritize tasks and manage resources accordingly.
• Leadership: Delivery managers must be able to motivate and inspire their team to work together towards project goals. They should be able to provide direction, feedback, and constructive criticism to team members.
• Negotiation: Delivery managers must be able to negotiate with vendors and other stakeholders to achieve the best outcome for the project. They should have strong negotiation and bargaining skills.
• Technical Knowledge: Delivery managers need to have an understanding of the technical aspects of the project. They should be knowledgeable about the technologies and tools used in the project.

Key takeaways for an Delivery Manager resume

As a delivery manager, you are responsible for the successful completion of projects within the allotted time and budget. A well-crafted resume will help to demonstrate your qualifications for the job, as well as any other job responsibilities you may have. Here are some key takeaways for creating a solid delivery manager resume:

1) Highlight Your Leadership Skills: Your resume should demonstrate your ability to deliver projects on time and under budget. To do this, you need to emphasize your excellent organizational skills, problem-solving abilities, and the confidence you have in leading teams.

2) Include Relevant Education and Certifications: Make sure your resume highlights any educational credentials or certifications that are related to project management and delivery. These will help demonstrate your knowledge and ability to manage and deliver projects.

3) Showcase Your Delivery Experience: Give potential employers an in-depth look at your experience by highlighting any major projects you managed. Include the scope of the project, the timeline, the budget, and any successes you achieved.

4) Demonstrate Your Communication Skills: A successful delivery manager needs to be able to clearly communicate with stakeholders and customers. Make sure your resume includes examples of your excellent communication skills.

5) Include Your Problem-Solving Abilities: Showcase your problem-solving skills by including examples of how you handled difficult situations and any innovative solutions you implemented to solve a problem.

By following these key takeaways, you will be able to create an effective resume that highlights your qualifications and experience as a delivery manager. With a solid resume, you can demonstrate to potential employers that you are the ideal person for the job.

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IT Service Delivery Manager Resume Sample

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Work Experience

• Lead a diverse team of Quality Analysts and Testers in a challenging / fast paced environment
• Introduce and implement new ways of working that deliver efficiency and effectiveness within QA and Testing
• Proactively communicate with IT development and business teams to deliver high quality testing services
• Be hands on, understanding the technical details of the product(s) and assist the development and test teams in design and troubleshooting
• Innovate in areas of Automation, Test Environments and Test Data with focus to reduce manual effort and dependency on development teams for support
• Be motivated to contribute and do what it takes to get things done as well as motivate others
• Taking ownership of the business and technology partnership at our Auckland campus
• Overseeing IT infrastructure and the service desk for NZ
• Assisting the Australia-NZ wider IT team in ensuring all internal requirements are met and projects are collaboratively and consistently implemented
• Ensuring the NZ business meets regulatory needs and requirements
• Leading and developing the NZ IT team
• Report to the Director of Continual Service Improvement to develop and improve IT Service Management processes and Metrics for Incident, Problem, and Change Management
• Maintain relationships with a portfolio of Chief Operating Officers and users in US, Canada, and Puerto Rico
• Assist in the fielding and triaging of escalations from users, brokers, and agents
• Assist with managing a portfolio of IT Services Vendors including Service Desk, Field Services, Network, hardware and software vendors
• Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
• Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
• Drive internal and third party service review meetings covering performance, service improvements, quality and processes
• Work across HUB technology towers to establish accountability with metrics
• Align with cloud strategy to ensure clean service introduction of new capabilities
• Serve as primary point of contact for pre-determined business escalations from and to IT
• Conducts evaluations with customers on the phone, via e-mail or through postal mail
• Sets customer satisfaction goals on various individual criteria as well as the total customer experience, and take steps to correct deficiencies
• Acts as the link between a variety of projects, customers, and resources

Professional Skills

• Definition of Service Level Agreements in relation to contracted services, ensuring that SLA’s are achieved and that service quality and customer expectations are met or exceeded
• Excellent communication skills as well as analytical problem solving skills
• Global experience in support services, strong service delivery skills and vendor management experience
• Strong time management skills with the ability to manage complex work plans and conflicting priorities
• Demonstrate strong listening and verbal and written communication skills
• Excellent facilitation, collaboration, influencing, negotiation, and presentation skills
• Excellent Management Reporting skills

How to write IT Service Delivery Manager Resume

IT Service Delivery Manager role is responsible for english, leadership, analytical, reporting, customer, technical, presentation, german, java, trading. To write great resume for it service delivery manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For IT Service Delivery Manager Resume

The section contact information is important in your it service delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your IT Service Delivery Manager Resume

The section work experience is an essential part of your it service delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous it service delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it service delivery manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative IT Service Delivery Manager resume experience can include:

• Good priority setting and flexibility to react quickly on changing priorities
• Excellent combination of analytical and planning skills
• Excellent client facing skills, self-directed and the ability to thrive in a fast paced, highly critical environment
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
• More than 5 years relevant working experience in Banking IT. Good knowledge of banking business and technology
• Maintain a focus on continuous improvement and the customer experience, ensuring a world class customer service experience and resolving customer concerns

Education on an IT Service Delivery Manager Resume

Make sure to make education a priority on your it service delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it service delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Service Delivery Manager Resume

When listing skills on your it service delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical it service delivery manager skills:

• Very good inter-personal skills to effectively interface with customers, team members, and other colleagues
• Excellent verbal and written communication skills.- Experience with the ITIL framework
• Detail oriented with excellent service reporting and documentation skills
• Excellent communications skills, ability to translate technical concepts and content into customer friendly language
• Strong presentation and communication skills with technical and as well business groups
• Demonstrated hands-on domain skills and track record of successful projects and deliveries

List of Typical Experience For an IT Service Delivery Manager Resume

Experience for it service delivery manager senior resume.

• Excellent communication skills – written and verbal. English and German a requirement, others beneficial
• Outstanding team building and leadership skills and abilities
• Exemplary planning , coordination and influencing skills
• Exemplary planning, coordination and influencing skills
• Exceptional writing skills and abilities
• Significant knowledge of sales functions available in SAP ERP and how they can be effectively deployed into a manufacturing environment
• Experience with financial/budget management, scheduling and resource management Experience with GxP / CSV / e-compliance requirements in an IT context
• Experience or strong knowledge in the deployment and management of virtual environments including VMware ESX

Experience For IS / IT Service Delivery Manager Resume

• Experience in an IT leadership role is strongly desired
• Ensuring effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
• Defining the different types or IT technical services as well as the metrics to measure their effectiveness
• Experience in process modeling, documenting business requirements and documenting workflow using standard business process management notation
• 4+ yrs experience reviewing, maintaining and overseeing the creation of system documentation, following ITIL best practices
• Experience in banking, including Home Lending, Mortgage and PCL originations
• Background of implementing Service Delivery change to a high standard, with experience of transitioning existing services
• Demonstrable experience in running multiple projects of in parallel utilizing resources in a matrix organization, and partnering with multiple teams

Experience For Senior IT Service Delivery Manager Resume

• Experience with PowerShell scripting, and diagnosing security patching issues
• Lead all global audio, voice and video conferencing meetings with overall ownership for user experience and successful meeting performance
• Experience configuring/ administering enterprise level client management tools
• Broad experience within technical areas such as infrastructure, network administration, operating systems (MS Windows Linux), shell scripting etc
• Directly related experience using various infrastructure components including Microsoft, VMware, and other enterprise software and hardware

Experience For IT Service Delivery Manager NZ Resume

• Good understanding and knowledge of medical device manufacturing processes
• Experience managing and integrating with 3rd party service partners via direct integration methods such as SOAP / XML
• Direct experience managing a team of 5-10 technicians, working in a complex multi-tiered environment across multiple technologies
• Direct experience managing a vendor providing customized development / functionality on a vendor platform.
• Experience operating within the ITIL framework for Incident and Problem Management
• Experience building service catalogs
• Experience with dealing with the RiskMetrics vendor platform
• Develop new and implement existing administrative and operational policies and procedures and evaluate their relevance, efficiency and effectiveness
• Direct experience supporting Salesforce

Experience For Credit Risk IT Service Delivery Manager Resume

• Strong analytical capability for applying logic and creativity to solve problems
• Application development, testing and infrastructure management experience
• Experience managing IT operations for a mid to large sized company
• Related and progressive experience combining IT delivery, solutions implementation, project management, operations management, team leadership
• Thorough understanding of the Software Development Lifecycle with demonstrated credentials to deliver projects within budget
• Experience using enterprise Service Desk tools such as Cherwell, ServiceNow, or RemedyForce
• Strong understanding of client/server fundamentals and concepts

Experience For Senior IT Service Delivery Manager PC Client & Image Distribution Resume

• Strong Understanding of Java/J2EE, DB2, WebSphere Enterprise applications
• Experience in working with BSP (Business Server Pages) application and integration with SAP VMS
• Strong Understanding of BI platforms (Microstrategy, SAP, Cognos) and Data platforms (Oracle, Microsoft, IBM)
• Information Systems experience managing within a technology services environment
• 4+ yrs Linux/AIX/SUN system administration experience (Red Hat, SUSE, AIX, SUN) or Storage or Networking Systems
• 4+ yrs of experience involved in or managing DR and local recovery of IT systems
• Strong troubleshooting abilities and the ability to use logic to guide teams in incident resolution
• Recommends solutions to problems and cost-effective strategies for customers. Initiates any actions required to maintain or improve service levels
• Incident Management and incident communication experience

Experience For IT Service Delivery Manager, Pune Resume

• Experience in an IT support environment
• Experience of working in an IT service delivery role
• Excellent and robust understanding of ITIL processes and principles
• Excellent technical knowledge of windows software, windows active directory and related services
• A track record of continued and effective delivery in a fast paced, fluid IT service support / delivery environment
• Proven ability to communicate and present to colleagues, customers and stakeholders
• Experience with network and application monitoring tools, and the ability to interpret and act on alerts

Experience For IT Service Delivery Manager Resume

• Good understanding of Infrastructure technologies, Incident Management and Request Fulfilment processes
• Very good understanding of Asset Management
• Able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Demonstrates a breadth and depth of operation service delivery management expertise
• Good team player and highly motivated
• Operate within agreed budget and timeframes
• Managing a distributed team of IT professionals ensuring alignment towards common goals and objectives
• Working knowledge of Systems Development Life Cycle (SDLC) and Project Management Body of Knowledge (PMBOK)
• Understanding and working knowledge of Microsoft, IBM AIX, Red Hat, Oracle Exadata
• Overseeing the configuration, operation, and support of all IT End User systems
• Acting as a point of contact for process related questions or issues and facilitates process related meetings
• Ensuring contractual service support requirements are understood and managed
• Understanding how to leverage data to develop strategies and recommendation
• Manage a team of IT Program Managers (Leading and assisting them, DR, Hardware and Software Refresh, patching and security compliance
• Assist in the troubleshooting of network, storage, server, cabling, database, operating systems and application elements of a system
• Works with Monitoring and Alerting teams and vendors to automate incident creation, response, and self-healing scripts
• Is responsible for managing and monitoring infrastructure related to Records Management and testing environments
• Maintain high performing service support functions including IT Service Desk, and VIP support
• Can Develop custom tools and integrate with existing tools to increase engineering productivity
• Conducts recovery exercises, and is able to document every step and progress made during the recovery to create a formal results report for customer leadership
• Support peripheral devices including printers, copiers, scanners
• Show drive and interest in learning new system, applications, technologies, and most importantly business domains
• Provide leadership and management to develop high performing teams; implement management metrics to measure success of the team

List of Typical Skills For an IT Service Delivery Manager Resume

Skills for it service delivery manager senior resume.

• Expert PC diagnostic and troubleshooting skills required
• Experience working in Incident and Problem Management
• Experience in IT Service Management
• Client and client expectation management experience
• Strong Process and Workflow knowledge
• Experience in IS Service Delivery or related
• Working knowledge of VMware and server virtualization
• Understanding of service management concepts, broad knowledge of different IT disciplines and how they integrate with each other, GMP knowledge
• Integrate with the Infrastructure Service Management Team creating a cohesive operating model between the IT Quality and Service Delivery Teams

Skills For IS / IT Service Delivery Manager Resume

• Create reporting and deliver updates regarding Division system performance
• Attention to detail whilst maintaining a results oriented approach
• Manage internal and external communications, complaints and escalations, negotiating solutions and resolutions to conflicts that have been escalated
• Understand processing environments for supported products and services
• Develop and maintain own teams’ standards and procedures that support the overarching departmental standards and procedures
• Flexible but methodical and thorough process oriented approach
• Management and motivation of teams

Skills For Senior IT Service Delivery Manager Resume

• Mitigate risks and manage issues to resolution
• Innovative thinker – able to turn customer requirements into solutions. Ability to see the big picture
• Infrastructure systems, network, and ITIL process design implementation
• Develop the processes and governance required to operate an Infrastructure Process Control and Improvement portfolio, creating the compelling cases for investment that support opportunities to address existing problems, business risk and exploit value and best practice
• Coach and influence senior leaders and business partners to adopt and promote mindsets/behaviors needed to create a learning environment and sustain a culture of IT Quality and continuous improvement
• Create an open environment that fosters idea generation and collaboration, enabling diverse solutions to complex problems and IT controls
• Central leader in the coordination of Infrastructure Operations KPI Management and COBIT Controls Compliance
• Acts as an ITIL expert in the analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance
• Establishes and maintains strong and productive relationships with key stakeholders ensuring that the service requirements of the business are understood and are incorporated into a framework of continuous improvement

Skills For IT Service Delivery Manager NZ Resume

• Establish and maintain strong productive relationships with the Infrastructure Leadership to ensure that service performance is effectively managed and monitored and issues are dealt with promptly
• Promote best practices establishing an IT Quality Improvement Culture across the Infrastructure Organization
• Establishes and documents a tailored strategy quality plan for the performance of quality assurance activities and process controls
• Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches, makes verbal and/or written recommendations to appropriate parties and implements solutions. Leads and oversees implementation for recommendations ensuring resolution
• Gathers uses and independently analyzes defect metrics data. Presents analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports. Recommends and implements alternative approaches as appropriate
• Participates as a contributor or oversees special projects, external audits and process improvements in support of quality assurance initiatives. Provides process guidance and improvement recommendations based on current processes and future direction of processes
• Collaborates with management in defining and maintaining effective and efficient quality programs, including develop and presenting associated training and familiarization to affected staff. Provides expertise and in revision and updating of standard practices and procedures as appropriate

Skills For Credit Risk IT Service Delivery Manager Resume

• Experience in Supplier Commercial Management
• Experience of Outsourced IS/IT partnerships
• Experience in Contracts management
• In-depth knowledge of ServiceNow, Rally, Jira, or other service management tools/frameworks
• Liaise with business unit managers on a monthly basis, ensuring the provision of service is appropriate to their needs and gaining / providing feedback on services provided

Skills For Senior IT Service Delivery Manager PC Client & Image Distribution Resume

• Lead a team of IT professionals including developers and business systems analysts; responsible for all administrative tasks of Human Capital management including performance management, salary administration, training
• Assure production stability of systems including assuring 24x7 support from team, responding to and resolving production incidents, diagnosing issues and implementing root-cause solutions, informing and responding to business segments regarding problems and problem correction
• Responsible for roadmap planning with business partners, determining evolving needs of the business and identifying technology solutions to meet those needs
• Responsible for project execution including solutioning to meet project needs, initial estimation, resource assignment, working with other impacted IT areas, removing roadblocks during project execution
• Share core knowledge and experience with other Service Managers in the team
• Experience in Service Delivery or support in a large scale and diverse technical environment (Incident Management, Escalations, etc.)
• Responsible for identifying and addressing risks within the group and applications and conforming to all IT policies, standards and controls

Skills For IT Service Delivery Manager, Pune Resume

• Able to combine understanding of business needs and IT security requirements
• Drive process and system enhancements to maximize the business value of the Service Now platform
• Serve as the system owner to ensure the consistent use of FBL IT standards for all Service Now modules (problem, change, lean/agile, incident, vendor management, asset, etc) and make sure all data is secured and systems are operated in accordance with retention, legal, audit and regulatory requirements
• Strong relationship management ability; partner with business and technology stakeholders on technology initiatives, including management of project intake process
• Understanding the line of business and partners within division to develop technology solutions for new business needs as well as manage current systems
• Support the relationship management for management control and internal control

Skills For IT Service Delivery Manager Resume

• Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL
• Assist the Service Manager to Implement and track Continual Service Improvement Plans (CSIP) to provide excellent service to the customer base
• Work with internal governance and compliance teams to ensure that company standards are maintained for your customer service base
• Collaborate with other customer support managers to drive consistent process and productivity improvements
• Monitor and report daily, weekly, monthly and yearly SLA’s and measures as required
• Become an advocate of the Service Management process across the whole organisation
• Be part of the out of hours support rota as needed
• Willingness to support and mentor more Jr. level employees
• Advanced knowledge of the principles, processes, phases and roles of multiple infrastructure development methodologies
• Work with new technologies, and effectively troubleshoot issues to capture data points needed to engage IT SMEs in resolution / investigation activities
• Professional presence to effectively communicate ideas and solutions across all levels of the organization, including business staff personnel, senior executive management, the local site’s management team, other technical personnel and IT consultants (written & verbal)
• Excellent organizational and documentation skills; detail-oriented and analytical
• ITIL or equivalent knowledge through experience
• Able to demonstrate initiative and proactive approach to daily tasks
• Working knowledge of Microsoft Windows Server and Active Directory account and permissions management
• Knowledge of VoIP Telephone systems
• Familiarity with Microsoft, Dell and other relevant vendor support and escalation procedures
• Figures driven, excellent communication skills, assertiveness, conflict management, ability to coordinate activities globally, languages: English and key local language based on geographical and/or area of responsibility
• Strong customer and service quality focus, attention to details, ability to adapt to audience, result driven

List of Typical Responsibilities For an IT Service Delivery Manager Resume

Responsibilities for it service delivery manager senior resume.

• Very strong written and verbal communication skills and ability to work as part of a global, senior management team
• Relevant working experience in Banking IT. Good knowledge of banking business and technology
• Proven project management experience in the implementation of complex business applications including the integration of disparate applications
• Team Leading experience and vendor management experience would be advantageous
• Cost management, including optimizing the infrastructure landscape by consolidation and decommissioning
• Leading Application Development Projects. Experience working in an Agile Environment and leading Scrum Sessions

Responsibilities For IS / IT Service Delivery Manager Resume

• Excellent knowledge of software applications including Windows 10, Windows 7, Microsoft Office, Office 365, enterprise-level Anti-Virus & Web filtering
• Experience (minimally 2 years) in providing IT infrastructure support areas covering network, voice, firewall, PABX and vendor management
• Experience of leading teams in high-performance, large-scale systems
• Experience in large scale, distributed environments in multiple technologies including Network, Storage, O/S and Database
• Experience working on projects in multi-team environment
• Experience in managing internal or outsourced teams
• Between 3-5 years banking experience
• Experience with MS Office Suite, including Excel, Visio and Word
• Experience integrating with other enterprise systems such as Active Directory and HR Systems

Responsibilities For Senior IT Service Delivery Manager Resume

• Experience delivering technology support across a diverse range of IT services
• Leadership experience in a global end user environment and driving the adoption of technology
• Act as an IT ambassador, working with other departments to communicate IT matters and build strong relationships with business owners
• Experience of working with third-party service providers e.g. contact centre
• Solid technical background (ETL / DBMS (Oracle) / Java)
• Providing training and mentoring for functional teams to ensure that process guidelines are understood and followed
• Presenting operational and service level reports and explains service level support available to internal or external customers

Responsibilities For IT Service Delivery Manager NZ Resume

• Collaborating with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
• Developing complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
• Inventing new products and processes to achieve strategic business objectives
• Able to lead a team including, hiring, coaching, mentoring, and training team members to be successful
• Work on a fast paced, forward-looking brand who is pushing the status quo in using data to drive marketing decisions
• Mentor and develop Client Solutions team members by conducting performance reviews, goal setting, promotions, hiring and disciplinary responsibilities
• Provide IT service performance reports by collecting, analyzing, and summarizing data and trends

Responsibilities For Credit Risk IT Service Delivery Manager Resume

• Oversee the implementation of new systems following handoff from the Design and Engineering team and retiring of decommissioned equipment
• Delivery of agreed services, including capacity planning
• Services improvement, including regular reviews and reporting
• Guides the day-to-day workload of local and remote IT Support Technicians, providing a data-driven approach for managing support queues and SLAs
• Knowledge of operating/ administering System Center Configuration manager (SCCM)
• Manage the IT service delivery of outsourcing and service provider. Ensuring that infrastructure services meet service level agreements
• Capacity Planning - ongoing reviews of capacity plan

Responsibilities For Senior IT Service Delivery Manager PC Client & Image Distribution Resume

• Work with OIT Service Owners on designing and implementing support processes and service improvements based on customer feedback
• Oversee builds of new servers and new system implementation. Including system hardening to ensure all systems deployed are "production" ready
• One (1) year of developing and managing continuous improvement programs
• Knowledge of developing and managing service level agreements, key performance indicators, and critical success factors
• Attends meetings regarding IT projects, representing the Data Center team as an ambassador
• Can design, build & maintain software infrastructure using complete SDLC for the build, deployment and testing of the department's systems globally
• Co-formulating and execution of the roadmap for the outsourced infrastructure services
• Escalation point for SEV-1 incidents and to supplier concerning non-performance

Responsibilities For IT Service Delivery Manager, Pune Resume

• Architect, Plan and executing complex disaster recovery solution
• Act as “White Glove” VIP support for executives and special events, providing a personal hands-on, high-tough level of support
• Provide audio/video administration and moderation for company-wide meetings and video conferencing events
• Champion the rollout of imaging, deployment and MDM solutions for Windows platforms
• Develop competency and proficiency with Office 365 productivity offerings, serving as a thought leader for the use cases of these tools
• Accountable for the overall desktop strategy and roadmap for the organization including lifecycle management for all client hardware and software

Responsibilities For IT Service Delivery Manager Resume

• Serve as escalation support for all desktop related issues supporting the organizations incident and problem management escalation processes and practices
• Coordinates and controls environment activities according to ITIL processes for incident/escalation, change, and release
• Guides and supports business analysts in defining processes for internal systems and external interfaces
• Provides program specific monthly reports, focusing on operations and support
• Implements and improves system operational processes, policies and procedures according to ITSM best practices
• Initiative to drive all incidents to resolution, and ensuring timely participation by all stakeholders
• Work with all infrastructure teams to identify and resolve reoccurring issues
• Works with performing suppliers to address specific issues and establish continuous service improvement plans
• Support DBS China business growth in IT areas such as new branch opening, servers’ implementation and deployment, storage and backup management, etc
• Third Party Vendors - provide information regarding internal focal points for support and for any third party contract arrangements
• Ready to take responsibility for the service performance of all team members and supporting personnel
• Clear understanding of the industry and competitive trends that impact your role
• Direct the maintenance, accuracy and improvement of CRM database, BI reporting tools, Google Analytics and other data capture systems and tools
• Support DBS China business growth in IT areas such as new branch opening, data and voice network deployment, network security and rationalization, etc
• Develop a clear understanding of business partner’s IT needs and overall organizational strategy to best accommodate their business objectives
• Manage small technical work efforts and/or projects ensuring that they are completed on-time, within budget and to the customer’s satisfaction
• Manage RSS’s fee-for-service revenue streams, provide timely invoicing, track payments, and generate monthly financial reports
• Develop and maintain close working relationships with Service Provider/Service Partner staff
• Work closely with the Design and Engineering team to help with the recommendation and development of technical roadmaps

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Delivery Service Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the delivery service manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Manages the workload and assignments of subordinate staff through daily interaction and periodic staff meetings
• Monitors the REMEDY queue
• Works with client for direction and priorities
• Interface with all areas affected by any project in their AOR including end users, computer services, and clients
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports
• Ensure adherence to quality standards and directs and/or provides analysis of trouble tickets to identify root cause
• Manage to budget guidelines provided by program management
• Escalate critical underperformance to the Account Manager
• Continuously monitor performance through monitoring of data and liaison with other members of the KBR team including quality, HSE and operations
• Share performance scorecards with the LFB
• To deputise for the Services Delivery Managers during absences
• Coordinating and collating the Supply Chain returns for Monthly Reporting - Coordination of KPI mitigations for the Balanced Score Card Reporting
• Working with colleagues to identify actions to address areas of poor performance, ensuring actions are logged on to SharePoint and monitoring their effective implementation
• Communication and influencing – establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others
• Manage and report on the performance of the function utilising key performance indicators (KPIs)
• Productivity improvement processes
• Capacity planning (eg Ensure sufficient resources and right placement of workforce within the team
• Refine the operating model and seek process improvement by reducing effort and maximising results
• Performance and Talent
• Liaise and collaborate with Country Service Delivery, Regional Office, Regional CSC and local HR partners to execute business initiatives
• Identify and implement opportunities for process improvements and further automation
• Change Management: Skilled
• Process Excellence: Skilled
• Project Management: Skilled
• Customer Focus: Skilled
• Stakeholder Management: Skilled
• Business Acumen: Advanced
• Contract Management: Skilled
• Regulatory Understanding: Advanced

15 Delivery Service Manager resume templates

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• Coaches and mentors project managers on developing and maintaining project plans, objectives and schedules that support program objectives
• Consults with the sponsoring business unit or units in the development of a clearly articulated vision, mission, business case and resulting Program Charter for the program. Works cross-functionally with business partners, Information Technology partners, suppliers and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards
• Develops an integrated plan that includes program deliverables, strategic alignment, total revenue. profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed
• Ensures all project teams working on the program understand and work toward accomplishing the business vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements
• Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program. Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed
• Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program
• Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the program's budget. Works with business unit to secure funding for program requirements
• Application of industry-based project management methodologies and tools (8 years)
• Building, leading and mentoring teams (8 years)
• General business experience in large, matrixed organizations (8 years)
• Managing complex large-scale business or information technology projects (8 years)
• Requirements gathering and analysis (8 years)
• Working with end-users to define work flows and integrate business processes and technology into effective business solutions (8 years)
• Mentoring other project managers in program and project management (6 years)
• Systems and process analysis, design and deployment (6 years)
• Ability to establish cross-functional, collaborative relationships with business and technology partners
• Knowledge of basic business principles and company goals and objectives
• Knowledge of integration tools and methods
• Knowledge of system testing and test plan development
• Ability to negotiate and influence
• Advanced knowledge of program and project management principles

Service Transition & Delivery Manager Resume Examples & Samples

• Significant senior level experience of ISO 20001 / ITIL type service design, transition and delivery
• Major account stakeholder management experience and the gravitas to influence client and internal stakeholders appropriately whilst remaining robust
• Demonstrable experience of driving continuous improvement a service delivery context
• The intellectual capacity and commercial awareness to master quickly the commitments implicit in the contract
• To ability to ensure contracted commitments are met within budgetary constraints
• The capability to identify, drive to closure and oversee the delivery of significant opportunities for incremental business within the account

Delivery Service Provider Account Manager Resume Examples & Samples

• Developing and managing the complete procurement and business development life cycle including identification of potential suppliers, contract negotiations, vetting, onboarding, performance analysis, QBRs and compliance audits
• Continuously transforming our mix of delivery providers in order to engineer a delivery network with the highest quality, reliability, flexibility, and lowest cost
• Manage and execute entire cross-functional projects or components of large programs, from start to finish; including data gathering and manipulation and analysis, forward looking supply chain approaches, and communication of insights and recommendations
• Creating and implementing improvements to our transportation network that deliver flexible and efficient products for our customers
• 5+ years of progressive responsibility in transportation, logistics or operations, procurement or related field
• Candidate must be flexible with hours and travel (approximately 30% on average)
• Demonstrable problem-solving, mathematic and analytical skills using data to drive decisions in a business environment
• Demonstrated skill at building relationships
• Demonstrated ability to work in a fast-paced, deadline-oriented work environment

Delivery Service Manager Resume Examples & Samples

• Secure an easy buying process from home to home for IKEA customers, and
• Understand and match customers’ needs and expectations now and in the future
• Manage and lead the staff and activities of the Home Delivery Team, including recruitment, coaching, mentoring, training, scheduling, and performance management utilizing IKEA values
• As a member of the Service Business Team, establish After Sales business objectives and methods to evaluate, revise, and implement actions to reach defined goals with the customer needs as a primary focus
• Manage the daily running of Services such as Picking and the Home delivery service, ensuring a great coordination with Logistics and Customer Relations team in the IKEA store
• Support briefing and implementing clear prices and service communication of the service product offer relevant to my store in different media. I do this to ensure that it contributes towards increased awareness and easy buying process for the customer
• Contribute to the development, implementation and evaluation of the Service Business Plan
• Responsibility for defining and producing the terms and conditions of IKEA service products, for the customer. I create the handover documents securing content and tone of voice in a clear way
• Implement and utilize the Customer Service Functional Review, Best Practices and Customer Service the IKEA Way documentations to secure basic operations
• Assist in maintaining the price and service parameters in the sales related IT solutions
• Gather, analyze and use customer insight to contribute to the commercial plans of my store
• Monitor and follow up the performance of our assembly and installation service providers, acting on the result and conclusions of the analysis. I do this together with the Asia TSP and my manager to make future improvements
• Initiate development activities to secure customers meet friendly, helpful and knowledgeable coworkers
• Create an environment, through my own example, where the IKEA culture is strong and where the diversity of our customers and co-workers is valued
• Partner with the Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, and cash handing procedures
• The ability to bring out the best in people and to motivate and develop the organization. The capacity to choose and develop qualified people
• Ambassador for IKEA working in a way which reflects the IKEA values both internally and externally
• A good track record in getting things done, with a desire to question current ways of working and solving problems
• A deep understanding of the key performance measurement and follow-up tools used to develop the store and supply chain
• Experience in the Service sector at all levels – Operational, Tactical and Strategical

Digital Service Center Desk Side Delivery Manager Resume Examples & Samples

• Security+ CE and/or CISSP Certification
• Infrastructure as a Service (IaaS)
• Software as a Service (SaaS)

Service Delivery Team Manager Resume Examples & Samples

• Supervise the daily P&L production and control environment, through review of risk and performance metrics
• Control and review of trading data in-flow to the P&L production tool and discussion of this data with the trading desk
• Management of external vendor relationship
• Enhance commentary on daily and monthly P&L, and daily, weekly and monthly balance sheet
• Supervision over monthly balance sheet controls, and ultimate ownership of balance sheet sign off
• Active participation in a variety of change programmes, including risk management system upgrades, and Finance transformation workstreams
• Liaison with internal and external audit teams, ownership of audit points and actions

Senior Manager NA Service Delivery Resume Examples & Samples

• In-depth knowledge of work force management systems and forecasting
• Quality management, and performance management
• Executive business presentations
• Up to 30% domestic and international travel

Service Delivery / Account Manager Resume Examples & Samples

• 4+ years technical operations management experience, preferably working with UC and contact center technologies
• 4+ years external client management experience
• Demonstrated ability to mentor or lead technical support teams
• Experience delivering premise or cloud contact center technologies including Unified Communications, data network management and operations, and CTI, ACD, and IVR applications

Service Delivery Center Manager Resume Examples & Samples

• Works with clients to deliver technology transformations in the way they process and deliver their services within the organization and to consumers
• Manage development of Java services for custom applications and package integrations
• Work with build teams to enhance continuous integration techniques, including build automation, test automation and deployment
• Lead design, development and code reviews
• Clearly articulate both problems and proposed solutions
• Proactively identify issues and present solutions and options
• 3 years of relevant experience working at a financial services company or comparable experience working as an advisor to a financial services company
• Experience with various design and architectural patterns
• Skills in SQL
• Experience with AngularJS, jQuery, HTML5
• Desire to work in computer-related career in which >80% of time is spent working on system-related activity: software configuration, development, workflow design, process design, analysis and quality assurance
• Flexibility and willingness to travel (0%-25%) as well as work in excess of standard hours when necessary

Service Delivery Task Manager Resume Examples & Samples

• Manage all Spares & Repairs orders
• Manage ITAR & Export Controls
• Manage stock, obsolescence & Favoweb requirements
• Produce customer reports and survey reports
• Manage tasks allocated by the Service Delivery Managers
• Supply paperwork as required by the customer
• Raise service orders and repair orders in line with contractual requirements
• Progress and report orders
• Provide feedback to the Programme Managers on the progress of their requirements
• Liaise with Engineering and Operations to ensure technical issues and Obsolescence’s are resolved on orders placed
• Prepare quotations
• Understands the supply chain process
• Solid planning & Communication Skills
• Self-motivated, proactive and enthusiastic
• Team Player, Confident and Persuasive Communicator
• Able to time manage & set own priorities

Svp-service Delivery Financial Planning & Controls Manager Resume Examples & Samples

• Produce monthly flash, forecast and outlook reporting, review and present to senior management, Technology teams and to the ICG businesses
• Prepare annual and quarterly financial impact analysis of new business investment in Citi’s investment forecasting tools; Book of Work (BoW)
• Deliver strategic improvement initiatives that help identify and drive cost efficiency opportunities by working with application, and infrastructure teams
• Creation of Total Cost of Ownership for Application (TCOA) models, product driver analysis, product variance analysis and rate/volume analysis
• Proven experience at an advanced level in Financial Planning and Analysis environment
• Requires 3+ years in a customer facing/engagement role supporting investment banking clients across all products
• Requires excellent verbal and written communication skills, easily interacting with people across a multitude of backgrounds and levels
• Manage full year plans and periodic forecasts of business expectations
• Working knowledge of ABC (Activity Based Costing)
• Possesses a strong understanding of control environment: ensure accuracy, completeness, and timeliness
• Bachelor’s Degree, with 8+ years’ experience in a financial analysis role preferred or equivalent work experience
• Experience working in a global environment in a complex/matrix organization
• Role will require a proven ability to develop and manage relationships at all levels
• IT literate with a strong emphasis on Excel and PowerPoint
• Experience in financial services preferred, with working knowledge of all investment banking sectors

Delivery Service Manager Informatics Resume Examples & Samples

• Within the department, you are responsible for the operative provision of services / IT solutions – currently for the Reporting and Analytics space
• You take the customer requirements, incorporate them in the IT solutions or coordinate the implementation of a new IT solutions
• You are accountable for the delivery of the agreed quality of service and monitor the defined KPI’s
• In addition you establish IT support structures and optimize existing IT support units
• You are responsible for adherence to the quality standards
• As a Solution Manager you are responsible for design and marketing
• Together with the customers, you plan the roadmap of the individual IT solutions, create the project portfolio and plan the necessary budgets
• You are responsible for the conception, implementation and optimization of IT landscapes (platforms) and IT services
• You manage and monitor the service providers and ensure the continuous improvement of the cooperation and, if required, identify suitable service providers
• You initiate projects for the improvement or further development of the services and represent the services as a stakeholder in the project boards

Manager Itd-service Level Delivery Manager Resume Examples & Samples

• Leads all activities related to the department's technology services and defines and enforces Corporate IT Standards
• Promotes the continued education, training, and refinement of the department staff
• Communicates appropriate corporate compliance standards and procedures for all department employees
• Supervises and administers hiring and firing, performance reviews and evaluations, staff counseling, etc. for the department
• Department Specific Responsibilities
• Process owner for Service Level Management
• Ensures proper communication of Service and Process Management with the business to understand requirements and future service needs
• Leads the negotiation processes to determine appropriate level of service and service processes. Assesses the future demand for services
• Establishes and manages the IT Service Catalog
• Establishes and manages the IT Service Level Agreements
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• Establish and attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes
• Establishes and implements short and long term strategies to deliver services to customers within reasonable schedules and budgets Connects the business to technology
• Four years in a supervisory/management capacity
• Additional progressively responsible IT experience may substitute for the degree requirement
• Experience with financial budget planning, managing, analysis and reporting
• Experience in Human Resources practices and laws. This includes hiring and firing, conflict resolution, group dynamics, diversity understanding etc
• 5-7 years working in Information Technology
• Experience with ITIL framework, certification preferred
• Excellent Program/Project management skills
• Demonstrable experience of working in a Service Delivery management capacity
• ITIL Intermediate Certification in Service Design or ITIL Intermediate Certification in Service Offerings and Agreements

Offboarding Service Delivery Execution Manager Resume Examples & Samples

• Off-boarding analytics and identification
• Offboarding case management
• Offboarding Execution

Service Delivery Ops Associate Manager Resume Examples & Samples

• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
• May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
• Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
• Act as subject matter expert for team members, peers and/or clients as assigned
• May act as a point of contact for senior client representatives
• Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements
• Required to direct work within clear budget guidelines
• Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project's overtime needs
• Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
• Assist with providing operational statistics and escalate operational issues to supervisor
• May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives
• May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues
• May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects
• Manage numerous, complex projects requiring high level capabilities with minimal supervision

Service Delivery Center, Manager Resume Examples & Samples

• Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client's business
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs
• Demonstrate deep technical capabilities and professional knowledge. Demonstrate ability to quickly assimilate to new knowledge and develop services to meet ongoing client needs. Possess in depth business acumen. Remain current on new developments in advisory services capabilities and industry knowledge
• A bachelor’s degree in computer science, engineering, accounting, finance or a related field; MBA or MS degree preferred
• Demonstrated ability to manage, supervise and build an effective team of technology advisors through all phases of risk technology life cycle, including requirements definition, architecture design, configuration/implementation, conversion and testing
• Deep knowledge of financial products for banking and trading books; understanding of typical capital markets and other banking instruments, their characteristics and uses in the capital markets

Service Development & Delivery Manager Resume Examples & Samples

• The changing requirements of BBC production teams at MediaCity
• The overarching technology strategy and architecture direction of the BBC
• The introduction and adoption of new technology
• Be a technology professional with up-to-date knowledge and understanding of the technologies, workflows and interfaces of key media systems
• Have successfully participated in the delivery or running of solutions or products for the BBC or other major broadcast, communications or enterprise IT operation
• Have an understanding of the current editorial aims, policies and priorities of the BBC and ability to translate and align these into supporting technology and resource outcomes and deliverables that reflect an agreed strategy
• Relevant review, analytical and problem solving skills, sufficient to readily assess user needs in order to propose suitable technical or process solutions and any applicable constraints. Ability to use data analysis techniques to inform problem solving
• Experience of implementing new initiatives and process changes, balancing conflicting aspirations with tactical and pragmatic approaches
• The ability to motivate colleagues, encouraging participation in decision making but taking responsibility for decisions made
• Good interpersonal and communication skills sufficient to establish effective working relationships and credibility with internal and external contacts
• Ability to display good written and verbal communication skills, particularly the ability to present technical initiatives and deliverables in a manner that can be simply and clearly understood by non-technical colleagues
• Ability to negotiate and influence potentially contentious issues, to develop positive working relationships
• Possess a working understanding of Information Security Standards, Health and Safety practice and business continuity priorities as they relate to the BBC
• Can demonstrate an approach to work that is characterised by commitment, motivation and energy, with the ability to remain resilient when under pressure

Manager, GBS Service Delivery Resume Examples & Samples

• Manage, coach, and provide guidance to direct reports in multiple locations; hire and train new members on the team; maintain and drive a culture of continuous improvement and strong customer service mindset
• Lead projects by developing and executing well-structured work plans, facilitating project governance meetings by leveraging Lean Business Process tools/ methodologies and Project Management tools/methodologies
• Partner with functional/business leaders and IT to assess value propositions; gather requirements and work with various teams to evaluate reporting and analytic solutions to solve business problems
• Prioritize, plan, and deliver reporting or analytic tools to customers per agreed service level agreements
• Manage, train backups, and ensure continuous delivery and maintenance of existing/new reporting or tools
• Collaborate and provide oversight on day to day operations from the offshore team; ensuring deliverables and service levels are met; provide guidance and support on product cross reference activities, continuous improvement, automation, and strengthen customer relationships
• Manage new service delivery transitions utilizing a defined Knowledge Transfer (KT) framework from internal customers
• Bachelor's degree in Business with minor in Information Technology preferred
• 7+ years professional experience required; management experience preferably in a Reporting or Analytic capacity
• Excellent organizational, analytical and problem solving skills, including business process and data analytics
• Demonstrated ability to design, develop, optimize, and integrate analytic solutions of a complex nature across an organization
• Ability to correlate results from data analysis to business processes and drive continuous improvement
• Works with service-oriented mentality to ensure that analyses, dashboards, and reporting are delivered correctly and on time
• Takes initiative and has the ability to lead projects independently without direction from management
• Excellent interpersonal skills, including ability to present and influence at all levels of organization
• Ability to coach team and other members in the organization; managing cultural and diversity differences
• Team player, flexible, and committed to quality process and outcomes

Manager, IT Field Service Delivery Resume Examples & Samples

• Design and build field services coverage plans and maps in line with business demand and service level agreements
• Manage field services analysts on site at Intarcia facilities, as well as vendors that will provide remote support or equipment
• Build positive customer relationships with business leaders in support of the Director of IT End User Service Delivery’s vision
• Work with IT Security and Infrastructure and Operations to ensure that Intarcia Desktop and Mobile solutions stay compliant with applicable Life Sciences or comparable regulatory, risk management, and compliance standards
• Proactively identify risks and remediate them, e.g., communicate and enforce policy changes for Mobile Device Management
• Lead team members by example, demonstrating familiarity with current Intarcia ITSM processes and driving their vendor and Intarcia teams to follow standards and policies
• Work with Tier 1 support teams to drive operational improvements, e.g., reducing Mean Time to Repair, eliminating recurring Incidents, volume of requests fulfilled manually vs. automatically
• Work to define and standardize processes around Field Support to ensure a consistent, outstanding experience for Field Users
• Apply continuous improvement practices and disciplines, e.g., Six Sigma, ITIL V3 Continuous Service Improvement, relevant to the Life Sciences industry (or comparable regulatory environments) in support of Intarcia’s operational and strategic IT initiatives
• Fulfill service requests, e.g., laptop provisioning, employee onboarding, as escalated
• Resolve escalated incidents, e.g., Office 365 service interruptions, as escalated. Coach field service analysts to become more self-sufficient, therefore resolving user issues faster
• 7+ years of experience working in IT with experience in building/supporting a Field Services organization, including vendors and service providers
• Remote workforce support
• Life Sciences industry (or comparable industry) experience with regulatory, risk, and compliance requirements, e.g., SOX, 21CFR Part 11, HIPAA, etc
• Hands on experience in the areas of: Remote connectivity, i.e., Cisco VPN for Windows and Mac, Remote collaboration, i.e., Cisco Spark and WebEx, Windows desktop administration, i.e., Windows 7, Windows 10, Mobile Device Management, i.e., iOS tablets and phones, Asset Lifecycle Management
• Can do attitude with willingness to help out in other areas where needed
• Strong customer service mentality and ability to work in a fast paced and dynamic environment
• Excellent written and verbal communication skills, e.g., developing and delivering execute presentations to the CIO
• Familiarity with asset management lifecycle frameworks and procedures in a regulatory environment
• Eager and excited about this work- passionate about unleashing the potential in other colleagues and wants a role that stretches skills with enabling leadership support
• Experience with and a passion for driving continuous improvement

CIB Operations Fund Accounting Manager Operation Service Delivery Resume Examples & Samples

• Primary Client facing subject matter expert for Fund Accounting service delivery impacting matters
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter)
• Fund Accounting experience an advantage
• Ability to interact efficiently with Clients and effectively manage client expectations
• Strong written and verbal communication skills with complimentary presentation skills

Manager Core Technical Service Delivery Resume Examples & Samples

• Manage a team that provides technical expertise in building project technical requirements, designs infrastructure solutions for projects, helps project mangers plan infrastructure work in projects, and tests/executes INFCOE Core Delivery work across the Enterprise
• Manage global team workload and availability in resourcing the delivery of infrastructure data center technical work on projects following PROLaunch methodologies and utilizing defined infrastructure processes to ensure business objectives are met
• Owns and supports the development and implementation of program management methods, tools and processes; specifically related to the DLVY area of the Data Center Program projects. Drives continuous process improvements related to the application of the Eaton Business System
• Drive continuous improvement in team delivery processes including but not limited to project demand forecasting accuracy, project time reporting and project delivery efficiency; Meet all SLA metrics including established times in BPER production and Remedy requests; Perform monthly review of Metrics/Misses
• Coordinate/Collaborate with other areas of the INFCOE and other delivery COEs within Eaton to support project objectives
• Ensure Project Tracking accuracy and data health on Score Card Metrics
• Help provide risk management planning, risk identification and mitigation in project delivery
• Control quality check process, measuring and improving on defects
• Ensure support handover process occurs for all projects that the team contributes to; Institute/Ensure a quality signoff process with support
• Promote and ensure both individual and team growth through OTJ Training, Lunch and learn sessions, and other means of growth opportunities
• Minimum of 7 years’ progressive work experience in Infrastructure
• Minimum of 3 years of leadership/management experience
• Must have in-depth technical experience as well as strong analysis and problem resolution skills
• Ability to analyze and solve problems independently, quickly, and completely, and to communicate them clearly to upper management
• Ability to create proposals and technical documents and effectively deliver presentations to audiences with diverse backgrounds and levels of technical knowledge
• Can lead and train other team members in technical and process changes in managing the enterprise infrastructure technologies
• Masters degree preferred
• Ideal candidate has degree in MIS/Computer Science or experience in related area
• Technical understanding of Operating Systems, Virtualization, Hardware (Compute and Storage), and Network Load Balancers (Network Switches and Load Balancing)
• Technical understanding of enterprise application software and technologies and how they are architected
• Industry accreditations are not required but are favorable
• Project, Program and/or portfolio management experience
• 5+ years of leadership/management experience

Service / Release Delivery Manager Resume Examples & Samples

• Expertise in Electronic Communication protocol FIX 4.4 and SWIFT which used in Financial and banking system
• Expertise in technology ORACLE 11(SQL and PL-SQL) and UNIX (Linux, Sun Solaris)
• Independently able to handle reporting tool Business Objects XI and Informatica without any support
• Good knowledge on Perl and Shell Script
• 10+ years of current and relevant experience within IT industry and Investment Banking
• Four year college degree in Information technology or Computer science
• Certified in Oracle PL/SQL Developer Certified Associate

Service Delivery Senior Risk Manager Resume Examples & Samples

• Review/Assess new products, services, asset classes, and operating models and their overall impact on the risk profile of Service Delivery; work closely with OGC, Compliance and other LOB Risk functions to ensure that risk profiles are in line with BBH firm-wide risk parameters
• Assist Service Delivery management in understanding the risk profile (including inherent risks) of their business
• Lead and perform targeted risk and control reviews of operational processes and workflows; Provide advice and actionable recommendations to Service Delivery Management to assist in maintaining a strong risk and control structure
• Leverage existing risk management tools, such as the Incident Database, E&O database and risk and control self assessment database, to assist in causal analysis of risk matters/incidents. Monitor and track corrective action plans, analyze trends and assess root causes of logged items
• Provide support to Service Delivery with respect to control enhancements and process improvements, and participate in integration and implementation of proposed solutions
• Work with the business to ensure the accuracy and completeness of the Risk and Control Self Assessment results and gaps
• Provide subject matter expertise to clients and prospects concerning relationship due diligence
• Actively participate in various management and oversight committees (e.g., SDOC, SDLT, Risk Focus Group, NSWG); Conduct detailed research and investigation to respond to issues raised at such committee meetings
• Monitor divisional KPIs, daily standards, risk metrics
• Effectively manage a local risk management team
• Provide ongoing feedback and coaching to staff to improve individual and team performance
• Manage performance issues and disciplinary process for employees failing to meet team expectations
• Ongoing interaction with senior managers and partners to discuss to review and analyze risk-related matters
• Some client interaction; may be asked to participate in client due diligence meetings or meetings to discuss specific risk related topics
• Interact with regulators, external auditors, industry groups, vendors and/or other networks
• 10+ years of relevant work experience in risk management, operations, external/internal audit or a related discipline in financial services industry
• Professional certification (CPA, CIA) a plus
• Strong written and verbal communication skills, including presentations
• Strong interpersonal, relationship, collaboration, and influencing skills
• Strong listening, investigative, analytical, and negotiation skills
• Ability to mentor and assist staff in skill development
• Excellent risk identification, problem solving and analytical skills
• Ability to manage multiple tasks simultaneously, while meeting deadlines
• Demonstrated knowledge of business concepts and appreciation of business concepts and requirements as applicable to a multi-faceted financial services organization
• Knowledge of relevant legal and compliance regulations for the industry a plus

Service Delivery Control & Risk Manager Resume Examples & Samples

• Preparing and supporting Service Delivery Managers (SDMs) for audits and in their response’s to audit findings of their specific work stream
• Developing and implementing the Service Line response to the 3rd LoD Risk Assessment programme. This includes actively influencing the requirement for these and managing the requests generated by the central team
• Developing a keen understanding of the key policies and procedures with which SDMs need to comply
• Working with the SDMs to document key work processes into Standard Operating Procedures (SOP) and program managing the roll out and implementation of these SOPs
• Educating members of the SDM community as to the relevant regulatory requirements with which they must comply and explaining these in an effective and easy to understand manner
• Supporting the process by which operational standards are developed and implemented
• Setting-up and monitoring on-line document repositories for completeness and accuracy, taking necessary actions when shortfalls are identified
• Fulfilling Business Information Security Officer (BISO) duties as determined within the work streams
• Reviewing various policies, understanding vendor contractual obligations, etc
• Providing application governance administration (e.g. managing inputs to application repositories, governance and recertification processes)
• Raising risk management items / requests
• Providing ad-hoc research and support on various technical topics (IT bias)
• Previous / existing experience in application management - beneficial
• Working with the CS Real Estate BISO team to determine IT related governance requirements
• Ensuring that there is an appropriate level of risk awareness and risk culture across CS Operations
• Performing root cause analyses to support process by which operational incidents are appropriately collected, assigned, reviewed and where relevant mitigation completed
• Ensuring that remediation programmes and control initiatives across CS Real Estate can be tracked and challenged
• Previous experience working in the Financial Services / Management industry
• Previous experience in managing risk programmes and dealing with internal audit functions
• Analysis, planning and project management skills
• Works collaboratively within a team environment
• Relationship building and influencing skills
• Previous experience working in international environments
• Person and team management skills
• Experience in developing and managing improvement processes and tools
• Self-confident with strong interpersonal, oral and written communication skills
• Ability to work discretely with sensitive data
• Resourceful with an innovative approach to problem solving
• Fluent in English (written/verbal), multilingual would be beneficial
• Detail oriented with strong business analysis skills
• Process oriented and results driven, able to work under pressure and pro-actively manage timelines and priorities
• Proficient Microsoft Office Excel, PowerPoint and Word skills. Experience with Visio (beneficial)

Service Delivery Change Manager Resume Examples & Samples

• Process requests for changes on a regular basis and classify and prioritise the request based on importance, impact and complexity
• Use the schedules to track, manage and report on the fulfilment of change requests
• Capture and report on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes
• Assist with the identification of the changes required to the SD change control process and collaborate with colleagues on other environments to improve and implement these changes
• Display a client service orientation, but be able to balance delivery with agreed and contracted expectations

Manager of Member Experience Service Delivery Resume Examples & Samples

• Responsible for development, implementation and ongoing enhancements to the client survey process(es)
• Responsible for development and maintenance of quality review process, metrics/data and ongoing performance improvement initiatives
• Responsible for identifying and implementing process improvements created from client feedback identified in MLG Survey process as well as quality reviews of SAM and SE interactions
• Must have thorough knowledge of all credit, debit, TMC and E Commerce lines of business to accurately assess performance, coaching opportunities, coordinate training and process improvements
• Define, execute and manage the customer journey with best-in-class experiences across various customer touch-points
• Analyze and manage customer feedback to address service concerns and continually improve the CU Experience
• Communicate clearly and effectually with key stakeholders for all aspects of the business. Must be comfortable reporting information gathered in a clear and concise way that will help influence business decisions that support improving the CU Experience
• Develop monitoring and tracking tools to gauge customer feedback and communicate solutions for improvement to management
• Provide direction and leadership to staff; Guide and coach staff in the completion of their day-to-day responsibilities and ensure that established policies and procedures are followed
• Collaborate and maintain interaction and positive relationships with all PSCU departments and vendors; including, but not limited to: MasterCard, Visa, various software vendors, networks, and other processors. Maintain a thorough understanding of all PSCU products, solutions, and systems, including, but not limited to: set-up, implementation, testing, pricing, billing, and reporting
• Lead and/or participate in assigned projects including cross-functional teams in support of PSCU, business unit, and/or department goals and objectives
• Maintain current working knowledge of all PSCU offered products and service applications including its key functions and associated reports
• Maintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to their assigned credit unions
• Must be creative, analytical and task driven
• Ability to collaborate and influence process changes across lines of business as well as organizationally
• Ability to design, document and implement processes that support enhanced credit union experience
• Bachelor’s Degree in related field; preferably in Business Administration or equivalent combination of education and experience. Master’s Degree preferred
• Eight (8) years related experience within the financial service industry with payment card products, support services and client relations required. Five (5) years management experience in financial services industry required. FDR experience required. Thorough knowledge of operational processing required. An understanding of project management best practices and Six Sigma methodologies preferred. Experience in MX development/process improvement and best practices; Quality Management experience preferred

Manager, Rcoe Service Delivery Resume Examples & Samples

• Lead and operate an effective customer interface and ensure the application of performance and governance frameworks so that high quality ‘outputs’ are produced
• Ensure information and reports are accurate, usable, relevant, and timely by applying quality assurances in accordance with agreed service level agreements that meet or exceed customer expectations
• Manage and coordinate processes by setting accurate timetables, transparent assumptions, key performance metrics and guidance to ensure delivery to agreed timescales and customer requirements
• Lead a highly motivated, innovative and customer focused finance team, developing talent and a performance management culture that drives value through staff engagement and successfully meets/exceeds all relevant targets and objectives within the business unit
• Monitor and identify risks / issues and overseeing change impacts
• Work with the Business and engagement leads where required to refine user and functional requirements to identify any gaps in request made and technical capability
• Ensure all new or changed reports / data models are tested for accuracy and consistency before testing by the requester of final reports / outputs to verify the integrity of information made available to the business
• Business Intelligence systems and tools
• Knowledge of the HANA & BW platform in the area of data extraction (BODS & SLT)
• Good understanding of data analysis, data mapping and process mapping
• Report creation
• Data mining
• General and technical accounting knowledge
• System implementation
• Utility industry accounting
• US GAAP, Sarbanes-Oxley, and IFRS
• Month-end close processes
• Risk mitigation
• Bachelor’s Degree, Master’s Degree preferred with a minimum of 7 years’ experience in MIS or financial discipline with increasing responsibility
• Ideally BI development qualification in SAP BO toolset or equivalent experience
• Experience working with accounting / finance systems and general ledgers
• Knowledge of finance processes and terminology
• Technical and functional proficiency in finance modules
• Project management and problem solving skills
• Effective collaboration and partnership capabilities
• Manage competing priorities and meet deadlines
• Excellent written / oral communication skills and follow-up

Hrss China Service Delivery Manager Resume Examples & Samples

• This is a senior management role ensuring the effective running of all operational aspects of HR Shared Services (in conjunction / collaboration / partnership with Regional / Global Process / Product Leads). Enumeration of the processes are per below (per the HRSS Level 1 Taxonomy)
• Compensation and Benefits
• Recruiting and Onboarding
• Employee Life Cycle
• Non Employees
• Fluent in written and spoken Cantonese & English
• Expert knowledge in MS Office
• Re-engineering, process improvement skills
• Highly motivated, organised and methodical
• Operational experience in a shared services environment
• Experience of migrating activities to a Citi Service Center
• Experience of working in a virtual team
• Educated to university or college degree
• Strong operations management background
• Accountable for job responsibility
• Aspires to grow and succeed in Citi
• Understands GROW model
• Uses GROW model in organizational issue resolutions and team discussions
• Drives execution
• Prepares IDP, actively discusses with direct manager for next steps, proactively monitors progression
• Discusses team member IDP and works to come to agreement to areas for execution
• Aspires for long term growth within Citi

Mail & Messaging Service Delivery Manager Resume Examples & Samples

• Managing the day to day Mail and Messaging service which is delivered via Office 365 (Exchange On line and Skype for Business on line). Experience of managing an Office 365 service is essential
• Knowledge of Exchange, Skype for Business and Lotus Notes / Domino on premise will be advantageous
• Play a key role on Mail and Messaging transformation projects and review and feedback on service related documents
• Participate on problem / incident resolution calls to represent the service and understand the business impact that problems may have
• Assist in resolving issues and escalations related to the service performance
• May be called upon to participate in major incident/outage calls at any time of day or night
• Ensures root cause analysis of incidents is performed and agreed remediation actions are implemented by the supplier
• Implementation and maintenance of global standards for processes, toolsets and methodologies and provide leadership function for new service and service improvement initiatives as required
• Manage Global Delivery of specific IT services relating to the IT Workplace and Mobility scope
• Ensuring continuous service improvement and cost effectiveness
• Effective key stakeholder management, maintaining customer focus throughout, acting as a trusted advisor
• Support countries in managing suppliers of outsourced services and work with suppliers to develop options for improving services
• Proactively manages supplier performance against agreed service levels
• Demonstrable detailed experience of managing a large scale e-mail service hosted on Microsoft Exchange and Office 365
• Experience of Active Directory and Azure AD
• Experience of migrations to Microsoft Exchange and Office 365 or Active Directory
• Extensive experience in Information Technology industry operating in a Global organisation at a Service Delivery level with outsourced vendor management
• Experience of Mail and Messaging projects and major change activity such as migrating to a Microsoft Exchange environment, version upgrades and rollouts including local replicas, quotas and archiving
• Relevant University Degree or equivalent
• ITIL fundamentals
• Strong stakeholder management and customer service skills
• Understanding of underlying Mail and Messaging architecture and design principles
• Experience of Lotus Notes and Domino would also be advantageous
• Awareness of legislation and statutory requirements especially relating to IT security and data protection in locations in which Zurich operates

ICT Service Delivery Manager Resume Examples & Samples

• Plans, Directs and Manages the day-to-day activities of the Service Desk, Desk-Side, Server Administration and Audio-Visual resources and functional processes
• Coordinate third-party support activity with internal resources / teams
• Measures Customer Satisfaction on a Monthly Basis, including metrics associated with customer feedback, improvement targets and suggestions
• Supports the development of Global priorities and business plan objectives
• Works with Project Managers, Business Managers and Technology Teams to ensure proper portfolio management and service delivery
• Implementation and Deployment of a Service Delivery Model aligned to the Global ICT End User Support Strategy
• Ensures Service Level Agreements and customer expectations are met through the development, communications, and monthly review of IT Service Levels supported by the business
• Works with Senior IT and Business Leadership to develop and deliver operational KPIs and associated reports
• Monitors, reports, analyses and escalates as needed on day-to-day operational execution of IT Services
• Aligns service-delivery capacity to business demands, while managing customer satisfaction
• Manages vendors and 3rd party suppliers to ensure that services are delivered in accordance with expectations
• Works and liaisons with the Local and Global ICT delivery teams to ensure proactive systems monitoring and proactive problem resolution
• Participates in the preparation of communication materials to present to the business and IT Leaders (Monthly Business Review)
• Provides ownership, design and delivery of all ITIL Service Management functions
• Bachelor’s degree in Computer Science, Management Information Systems, or Engineering preferred
• 8 - 10 years IT work experience with 7 to 10 years of related experience managing groups, projects, strategic planning, technical services, and business relationship management
• Service oriented and focused with demonstrated related experience
• ITIL certification (preferably for service management, which implies ITIL Service Management Practitioner certification)
• Installation / Commissioning / Integration of AV Systems highly desirable
• 1-2 experience in application and Business Portfolio Management
• 3-5 years client/customer experience
• 2-3 years of IT Service Delivery experience
• ITIL (service management) certification must be combined with demonstrable and recent experience in working according to ITIL service management processes
• Specific knowledge of support practices on corporate A/V technology, such as… Desktop Video, Video Conferencing, Polycom technology and Presentation support
• Experience with managing teams and projects
• Demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress
• Demonstrate experience working across multiple organizations such as Information Technology, HR, Procurement, Finance etc
• Demonstrate experience with processes, procedures, operations, and other compliance initiatives and impacts as they relate to ITIL V3
• Demonstrate skills in project management, communication, organization, and prioritization. Ability to manage time efficiently and work with little supervision
• Excellent strategic thinking and planning skills required
• Work effectively either independently or as a member of a geographically dispersed team on assigned projects
• Speak and write clearly and effectively
• Experience developing communication plans for projects, maintenance activities and system related information

Area Service Delivery Manager Resume Examples & Samples

• Serve as point of contact for all projects, work assignments, service level agreements, deliverables, and customer relationships in their (AOR)
• Collaborate with client to assist in defining project scope and objectives and make work assignments as required
• Conduct project and staff meetings as needed
• Serve as liaison to the client counterpart and manage vendor tasks as required
• Provide leadership and challenges others to develop as leaders while serving as a role model and inspiring coworkers to attain goals and pursue excellence encouraging more junior staff to take responsibility for their development within the company
• Identify opportunities for improvement and makes constructive suggestions for change while managing the process of innovative change effectively and remaining on the forefront of emerging industry practices
• Facilitate effective team interaction by acknowledging and appreciating each team member’s contributions; effectively utilizing each team member to his/her fullest potential and keeping track of lessons learned and shares those lessons with team members
• Manage client interaction and expectations regarding service delivery efforts while developing lasting relationships with client personnel that foster client ties
• Communicate effectively with clients to identify needs and evaluate alternative technical solutions while continually seeking opportunities to increase customer satisfaction and deepen client relationships
• Conduct effective performance evaluations and mentor service delivery team through formal and informal channels
• Understanding of complex technologies and networking concepts and proven experience consistently applying them in client engagements
• Demonstrated knowledge of client/server and internet system architectures
• Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships
• Demonstrated initiative with a strong sense of urgency and purpose
• Proven success in the development of customer-centric solutions
• Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts
• Demonstrated success in customer service and relationship building
• Ability to complete multiple projects simultaneously, and in a timely manner
• Ability to work independently in a dynamic environment
• Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)
• Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management
• Working knowledge of operating endpoint management tools (Preferred: SCCM, Tanium, BigFix, Tivoli, LANDesk, or Altiris)
• Experience using IT Service Management software (Preferred: ServiceNow, Remedy, HEAT, Siebel or Unicenter)
• Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs
• 5 or more years of experience providing technical support in an enterprise environment
• Professional Certifications: ITIL, PMP, MCSE, MCITP, A+, Security+ and/or Network+
• Responsible for all aspects of the assigned Area of Responsibility (AOR) and assigned projects
• Demonstrated knowledge of client/server and internet system architectures - Ability to communicate effectively with management and all levels of the customers organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships
• Demonstrated initiative with a strong sense of urgency and purpose. - Proven success in the development of customer-centric solutions
• Must be Clearable, Position of Trust, EOD

Service Delivery Ops Manager Resume Examples & Samples

• Professional Accounting or Finance qualification (ACCA, CIMA, CPA, CFA or equivalent)
• 10+ Years of service operational and delivery experience covering: Finance and accounting in a high tech, professional services environment, purchase to pay
• Financial planning and analysis, including budgeting, forecasting,
• Understanding of outsourcing next generation BPO agenda
• Strong interpersonal skills both oral and written with very good communications skills
• Ability to lead team (direct and in-direct) , onshore and offshore
• Ability to work on own initiative in a Team environment
• Good organisational & time management skills
• Analytical approach / good problem solving skills
• Competent in Microsoft Office products (Excel, PowerPoint, Lync)
• Flexible working hours are required given the global nature of the role
• Ability to establish and maintain key relationships.(Client equivalents will be Director, General Manager equivalents)
• Proven record of sales and delivery
• Performance in a SOX / Controls and Compliance environment
• Working in multinational , tax efficient operating model environment

NiM Workplace Solutions Service Delivery Manager Resume Examples & Samples

• Lead Workplace Services organizational and service delivery transformation across the geography / OpCo
• Manage day to day operations of in-house teams and service providers (including IFM) across the geography / OpCo
• Be accountable for day-to-day service delivery in line with established service levels
• Resolve performance and quality issues, escalating to Regional or Global leads where required, ensuring timely resolution and alignment to the Workplace strategy
• Deliver harmonization and continuous improvement projects aimed at improving cost and service, including integration to the global and regional innovation processes
• Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities
• Facilitate regular performance reviews with service providers and/or insourced operations teams with geography / OpCo leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery
• A minimum of a Bachelor's degree is required. An MBA degree is preferred
• 10 years or more experience in delivering Facilities Management and/or other critical service delivery operations
• Experience in management of third party service providers
• Experience of managing insourced operations teams
• Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders
• Self-starter and driven leader with excellent communication & organizational skills, while possessing the ability to influence and constructively challenge cross-functional project teams to achieve project goals
• Track record of top-performance in different business contexts, with an entrepreneurial “can-do” attitude
• Demonstrated business acumen and above-average interpersonal/influencing skills
• Strong strategic, conceptual and analytical skills
• Ability to problem solve, effectively prioritize and drive processes
• Microsoft Excel proficiency required
• Experience in Service delivery transformations
• Demonstrated project management and change management skills
• Leadership capability to create and lead a complex transformation
• Ability to deeply understand business drivers and how Workplace Solutions will support operations

Digital Service Delivery Manager Resume Examples & Samples

• Manage Digital operations continuity and run-time availability for all Digital platforms
• Ensure continuous integration between digital web services and other applications required by NBM stakeholders
• Drive continuous improvement and cost effectiveness across all digital platform services in the service catalog; optimizes the vendor relationships and the infrastructure services consumed in the most efficient way
• Maintain and communicate standards to foster optimal collaboration and operations within the NBM ecosystem (internal and external) – liaise with IT Operations
• Detects, diagnoses, resolves digital web incidents

IT GI Service Delivery & Application Maintenance Manager Resume Examples & Samples

• Ensure alignment of between global and local strategy and processes
• Manage and establish strong relationship with internal and external clients
• Identify optimization and simplification opportunities
• Bachelor degree with an IT focus
• Minimum 10-15 years of practical experience in a related field
• Previous experience in a similar role is mandatory, with proven experience successfully managing an IT Service Delivery function
• Excellent communication skills both orally and written in English
• Senior Stakeholder Management experience
• Advanced application landscape knowledge
• Experience of working internationally across different cultures with cross functional teams

Junior FM Service Delivery Manager Resume Examples & Samples

• Regular monitoring of supplier performance against the applicable benchmarked criteria and KPIs across all contracts
• Coordinating and collating the returns from the KBR internal teams for Monthly Reporting
• Ensuring timely payment of supplier invoices
• Ensure that all of the FM Supply Chain are contractually compliant
• Monitor statutory compliance obligations and in particularly health & safety obligations to minimise the risk of failure
• Ensure compliance with any applicable KBR or LFB procedures e.g. the audit and verification process, security and access requirements etc
• Administration of SharePoint KBR Intranet site in line with KBR IM
• Accurate minute taking and capture of actions in all contractual Supplier meetings
• Scheduling of Supplier meetings from a shared mailbox in line with contractual obligations
• Monitoring of shared mailbox content to ensure responses actions have occured
• Administration of on-site Risk Assessments from KBR site visits to LFB properties
• Coordination of the Annual Review of Contract Plans
• Reporting of the weekly Top 10 Reactive WO stations
• Coordination of the KBR Service Delivery LFB property visits and effective tracking of those visits
• Tracking of WOs throughout the WO lifecycle and escalating any issues to the service delivery team
• Coordination of Contract Change Notice (CCN) progress alongside Procurement Team
• Key interest in a career in Facilities Management
• Member of a Supply Chain related professional body (e.g. MCIPS/BIFM)
• IOSH Managing Safely
• An effective time manager with the ability to multi-task
• Strong business operational and commercial contract focus
• Team player, able to work on own initiative and manage a procurement team
• Full security clearance, or be in a position to obtain security clearance
• Approachable individual with a professional manner
• Methodical in approach to tasks
• PC literate with PowerPoint, Excel and Word skills (SAP and SharePoint would be advantageous)

Manager IT Infrastructure & Service Management Delivery Resume Examples & Samples

• Functions as a liaison with business partners and internal IT resources to provide well thought out solutions which take into consideration Hibbett’s business strategy and ancillary projects
• Responsible for the driving enterprise and local IT Projects and will research, test and determine the proper solution to Hibbett requirements which impact both backend and store infrastructure
• Responsible for creating, managing and improving the ITIL processes for Incident, Problem and Change Management for Hibbett Information Technology team
• Responsible for creating and implementing an automated process for the requesting of user accounts, hardware, software, and internal IT requests for resources
• Manages the design, specification, configuration, installation, and maintenance of the determined Service Management tool project ensuring Hibbett fully utilizes the toolset and performs an annual review of licenses and process improvements
• Ensures all assigned projects are following the PMO processes and tracks budget spend
• Ensures all regulatory requirements are considered with proposed solutions and with current processes
• Works directly with IT Management to assist in determining the Infrastructure and Service Management Road Map and is a vocal advocate of the established strategy
• Responsible for determining, implementing and enforcing the desktop standard and life cycle of user based hardware
• Works directly Hibbett security team to determine the security standards for the desktop environment and server environment
• Works with all facets of the IT department to put in place Standards, Procedures and Policies which impact the local & remote IT environments
• Heads the research and evaluation of new technologies
• After business hours on-call availability is required
• Assigned to be the Control owner for all Service Management related controls and will assist IT Managers in meeting the requirements as control owners for their controls
• This position is responsible for the management of the local Service Desk agents, Store Network Support, and direct/indirect support vendors
• Responsible for maintaining and updating selected vendors within the area of Infrastructure and Service Management and include, contract negotiations and resolving conflicts with vendors
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Bachelor Degree in Computer Science or Computer Information Systems or equivalent experience in an IT leadership role (3-5 years) and technical roles (10+ years)
• Have 10+ years in a mid-size ($1-3B) to large corporate ($4-10B+) holding technical roles and management roles within Infrastructure and/or Service Management
• 5- 10 years’ experience working in large projects (10+) $500k - $1M+ as a technical lead and implementer
• Experience leveraging vendor resources and (re)negotiating services at minimal to no increase in costs
• 3-5 years performing IT Asset Life Cycle Management for a 1000+ node environment
• Understanding and working knowledge of project management principles (PMI/K&T/Prince)
• 3-5 years working within and understands ITIL environment. Implemented/enforced processes around Incident, Problem, Change, Configuration, and Request Management
• 3 – 5 years supporting the infrastructure of a Corporate or Ecommerce website
• Experience in the transition/evolving from a capital expenditure model into an Operating Expense model with focus on putting in place a service based infrastructure
• Experience in a highly virtualized environment utilizing VMware
• Effectively communicate new ideas and technologies to both business partners and IT management and always considering the “Big Picture” and impact to other teams and the business objectives
• Experience in the migration of networks to new telecom provider and implementation of SD-WAN technology on a tiered model
• Managed a network infrastructure of locations throughout the US and performed a national upgrade of various carriers to improve and stabilize data transitions
• Possess knowledge and expertise in current and future technical architecture and design

Front Office Service Delivery Manager Resume Examples & Samples

• Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets
• Producing and making active use of statistical data and work management reports to effectively manage workloads
• Support Service Delivery Teams in building and maintaining positive customer relationships
• Manage multiple teams with a variety of job content and performance targets
• You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position
• Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations
• Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements
• Customer service experience in a customer facing role
• IT literate, competent MS Office, Word and Excel skills
• Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner
• Influencing skills: able to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives
• Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole
• Problem solving skills, analytical, logical thinker
• Ability to manage change positively, effectively and efficiently to achieve best outcomes
• Positive attitude, personal drive to achieve and exceed targets and support others in achieving targets
• Ability to work unsupervised and use initiative
• Adapts to changing circumstances and new information that affects goals and plans; can play several different roles simultaneously according to the specific situation; smoothly adapts to ways of working within a new (customer) environment; experiments with new ways of doing things; takes a positive approach to dealing with change
• Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties, etc
• Innovative thinking and ability to inspire team members
• Previous experience in the Healthcare sector
• Experience in managing remote teams

Service Delivery Manager Data Asset Management Resume Examples & Samples

• Deep understanding of forces driving change in the Pharma industry, in particular Drug Development
• Clear vision of a data management capability and it’s disruptive potential for Drug Development
• Track record of initiating and leading strategic change initiatives in large corporate settings
• Track record of building and leading a mid-sized team (15-20) of high-potential reports
• Data Science background of 2+ years
• Academic background MS Computer Science

IT Solutions & Service Delivery Manager SAP Sd-orlando Area Resume Examples & Samples

• Lead technical projects delivery that require planning and coordination of the development teams including internal and external resources
• Ensure ongoing operational support of current applications while assisting in the management of the development lifecycle and delivery of programing solutions
• Flexible travel, up to 20% possible

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