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Sr. UX Researcher, Device Design Group

Job ID: 2581844 | Amazon.com Services LLC

DESCRIPTION

Amazon’s Device Design Group has launched revolutionary products like Echo, Fire TV, Alexa Communications, and more. Within DDG, the DDG UX Research (UXR) team enables Amazon’s Devices and Alexa business to make informed decisions based on sound mixed-method research. We are looking for an experienced and motivated Senior UX Researcher to join our growing team of mixed-methods researchers, and raise the bar on how we gather and apply customer insights at Amazon. If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with a diverse set of highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team. Key job responsibilities - Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals. - Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization. - Help product teams and leadership determine the right research questions to ask. - Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests. - Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types. - Translate insights into measurable customer experience outcomes aligned to business goals. - Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong. - Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments. A day in the life - The successful candidate will be nimble, creative, and have a pragmatic approach to product/design user research. - Define and build strong heuristic user research frameworks for the design team to leverage. - Provide world-class expertise to the UX Research team and raise the UX research bar with regard to mix of methods based on research questions, timeline and resourcing. - The Senior UX Researcher will work on overlapping projects, so strong organizational skills with the ability to multi-task are critical. About the team The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA

BASIC QUALIFICATIONS

- 7+ years of experience conducting UX research in a consumer-facing product development environment - BS in Cognitive or Experimental Psychology, Human Factors or similar. - Experience with experimental design, ethnographic techniques, contextual inquiry, user-insight generation, and related methodologies with demonstrated results.

PREFERRED QUALIFICATIONS

- MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field. - A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry) - Excellent command of generative user research methodologies - Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work - Strategic, business-building approach to research with a passion for translating data into bottom-line impact. - Comfortable with a high degree of ambiguity. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job details

• USA, WA, Seattle
• Devices & Services Design Group
• Amazon Design

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UX Researcher salary in US

Average base salary in us, how much does a ux researcher make in us.

The average salary for a UX Researcher in US is $105,855. The average additional cash compensation for a UX Researcher in US is $12,229. The average total compensation for a UX Researcher in US is $118,084. UX Researcher salaries are based on responses gathered by Built In from anonymous UX Researcher employees in US.

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The salary range of a UX researcher is $55K-$230K. The average salary for a UX Researcher in US is $105,855.

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Quantitative UX Research Intern

• Atlanta, Georgia, USA / Indianapolis, Indiana, USA / Remote, US, TX, Dallas
• Apr 04 2024
• Global Payments
• Job ID: R0049185

Description

As part of the Global Product Design Organization, the UX Research intern plays a key role in shaping the user experience by driving research to provide user insights that will inform product design and strategy. Researchers collaborate with designers, technical writers, and product stakeholders to understand business and research goals, conduct high quality research, and present findings. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products and features. 

Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks,  from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.

Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions! 

Essential Duties

Rising Sophomore to Graduate Students currently enrolled in a college or university

Interns must be willing to attend a two-day orientation on Eastern Standard Time

Understand and translate business requirements into research

Contribute to the creation of user research test plans and protocols with appropriate research methods

Opportunity to support other researchers and participate in qualitative research methods 

Collect and analyze user needs and behaviors via primary and secondary research (i.e. user interviews, surveys, analytics, usability testing, remote testing)

Leverage analytics tools (Pendo, Google Analytics, Data Studio) and quantitative techniques (benchmarking, survey design, data collection and visualization, descriptive statistics) to measure UX goals and metrics, determine opportunities, and support product decision-making

Build dashboards to track and report objectively on product performance

Share research findings and recommendations to diverse audiences through written reports and oral presentations 

Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams

Work with designers, product managers, engineering, and developers to understand requirements and prioritize research findings in a fast-paced environment

Contribute to the growth of the GP design team

Keep abreast of industry and user experience trends, and best practices and promote research within the team

Drive and deliver an independent project related to our business needs

Required Qualifications

Active enrollment in or recent completion of a Bachelor's or Master’s degree in UX, Anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, Information Sciences, Data Analytics, Economics, or related field or practical experience

Completion of a research methods course 

Familiarity with analytics tools (i.e. Pendo, Google Analytics, Data Studio, LogRocket)

Familiarity with remote research tools (i.e. Userzoom Go, UserTesting, SurveyMonkey) 

Team player with strong communication, collaboration and time management skills

Preferred Qualifications

Experience using analytics tools (i.e. Pendo, Google Analytics, Data Studio, LogRocket)

Experience cleaning and manipulating data in Excel and/or Google Sheets (i.e. VLookups, Pivot Tables

Competencies

Strong ability to empathize with customers

Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product life cycle

Knowledgeable and have a deep understanding of the user-centered design process

Excellent visual, written, and oral communication and presentation skills

Self-starter who takes initiative 

Ability to quickly understand and learn in a fast-paced environment

A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a tea

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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