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Ilm level 5 certificate in leadership and management, course overview.

The ILM Level 5 Certification in Leadership and Management is designed for practising middle managers, project managers and department heads, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities. The qualification covers core areas of management and leadership including being an effective leader, managing and implementing change and developing and leading teams.

Over the three classroom days you will develop your own ability and confidence to thrive as an effective leader within your organisation, developing skills to manage change within your team and wider organisation, enhancing your own ability to lead teams to collectively achieve organisational goals.

The approach:

A combination of activities, personal reflective questionnaires and the application of knowledge into skills encourages personal development and leadership in a safe environment.

At a glance

Learning outcomes, assessment and accreditation, online or on-campus, day 1 – becoming an effective leader.

• Identifying when to manage and when to lead, through conscious decision-making.
• Role-modelling leadership and organisational values consistently to demonstrate authenticity and resilience.
• Developing a set of tools to identify appropriate leadership styles based on individuals and the situations to deliver business performance.
• Recognising the application of theories of motivation to engage and inspire team members for improved performance and organisational alignment.
• Incorporating emotional intelligence into the leadership toolkit to acknowledge the effect of your own emotions on the leadership of others.

Day 2 – Managing and Implementing Change in the Workplace

• Understanding organisational context and the need for change and innovation.
• Conducting organisational and environmental analysis to identify drivers and opportunities for change.
• Exploring the challenges of operating in complex and volatile environments and identifying effective management and leadership strategies.
• Developing the skills to use evidence-based change models to manage effective change.
• Engaging and communicating with a range of internal and external stakeholders.
• Recognising the human factor and psychological responses to change and how to navigate this with individuals.

Day 3 – Developing and Leading Teams to Achieve Organisational Performance

• Examining the challenges of leading teams against evidence-based theory and models.
• Exploring how to motivate and develop talent, including effective performance management and feedback approaches to optimise engagement.
• Identifying techniques to monitor and manage teams and the delivery of performance against organisational goals.
• Recognising the stages of team development and the role of the leader in progressing the team to function effectively.
• Utilising a coaching leadership approach to support individual and team development

Benefits for Organisations:

• Empower managers with knowledge and skills to be effective leaders
• Develop managers abilities to identify opportunities for change and effectively manage processes
• Empower managers to develop and lead teams effectively to achieve organisational goals

Learning Outcomes for individuals:

• Develop your ability and confidence to be an effective leader
• Understand and enhance key leadership skills including emotional intelligence, motivating & inspiring and resilience.
• Develop skills in planning and leading effective change within the workplace
• Enhance your abilities in developing and leading teams to achieve organisational goals

The Assessment and Accreditation process follows the completion of the three classroom modules and will focus on the practical assessment of the core competencies.

Assessment is via three practical work-based assignments which ensure minimal time away from work and that you undertake work study which is relevant to your own organisation.

The three modules are written assignments which include:

• Becoming and effective leader – Allowing you to understand your own ability to fulfil key responsibilities of the leadership role and evaluate your ability  to lead others
• Managing and Implementing Change in the Workplace - Be able to manage and implement change in the workplace, and knowing the techniques for leading individuals and teams to achieve success.
• Developing & Leading Teams to Achieve Organisational Goals and Objectives - Understand the importance of leading teams to achieve organisational goals and objectives

On-campus Training

Salford Professional Development training facilities is located in Greater Manchester, just outside the city centre on The University of Salford campus at Adelphi House.

If you prefer face-to-face learning methods, receive personal one-to-one support from expert tutors and enjoy networking with like-minded professionals, our on-campus training cohorts may be the best option for you.

Online Classroom

This programme offers virtual classroom learning dates to best suit those who have busy work/life schedule, are located outside of the United Kingdom or outside of the Northwest of the UK area and prefer online learning methods and networking.

In-House and Tailored Training

Our in-house and bespoke training options are perfect for organisations who are looking to upskill a group of professionals and prefer to have the training delivered on site from their location. We also offer the option to tailor course content to match the groups real life experiences they will face in their role and industry.

Michelle (tutor) demonstrated her vast knowledge and relatable experiences that made it easy to relate and attribute the course content to my role and enable me to take things back to implement at work, to try and enable me to be a better leader!

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ILM level 5 certificate in coaching – what are the assignments?

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When thinking about a coaching qualification, we are aware that there will be some assignments. Often this is one of the first questions asked when we have enquiries for our courses. Although the ILM does publish details of all the assignments and expectations, a brief summary makes this information more accessible.  

  This blog is that brief summary. An overview of the assignments, and a brief explanation about their purpose.

Level 5 certificate in coaching: w hat is being tested with the assignments?

Unlike the dedicated coaching bodies, such as the International Coaching Federation, the ILM is a generalist body . They offer qualifications in a number of different areas. For their assignments , they focus on thoroughness , written evidence, and completion of practical activities. The y want to see that all learners have fully followed the process that they map out and completed all elements of the assignments.   

In essence, they are testing that you:  

• Can understand and explain various aspects of coaching  
• Have carried out the required number of coaching hours  
• Have reflected, in writing, on your coaching competence  

They are not testing the quality of written English or grammar. Although level 5 programmes are equivalent to a degree, allowances are made for writing styles that may not be at degree level.   

Level 5 certificate in coaching: what are in the three assignments?    

All ILM coaching qualifications have three assignments, that have the appropriate level of difficulty. For the level 5 certificate, the assignments are:

• An essay : “understanding the skills, principles and practice of effective management coaching”. The essay is broken down into 12 sections, each with their own title. It is a series of shorter texts (300 – 400 words each), and an opportunity to show your knowledge of these areas.  
• Undertaking 18 hours of coaching : to complete coaching in the workplace or elsewhere. To produce a log and other supporting paperwork.  
• Reflecting on your coaching: to analyse various aspects of how you coach, and to develop an action plan for continuous improvement.  

All quite logical and sensible. When the assignments are completed, you will have carried out some coaching, been able to analyse your coaching and have a plan for improvement . And you will have been able to write about coaching as a skill . This is very useful for when you start a coaching business or want to introduce coaching to your organisation.  

Is our coaching assessed by the ILM?  

The eagle eyed amongst you will have spotted that these assignments don’t actually include an evaluation of your coaching by the ILM. The reason for this is that the ILM is not a specialist coaching body. So, they don’t have the resource or expertise to carry out that evaluation. It does, however, permit each ILM centre to carry out assessments of coaching sessions – some do, and others don’t. At Love Your Coaching, we do!  

In essence, our final training day consists of all coaches carrying out a coaching session that is graded and evaluated, according to pre-set criteria. Generally, people pass and are assured that their level of coaching is now of a good quality. Those who don’t pass are given extra support and further opportunities to be assessed. It is our commitment that everyone comes out of our qualification programmes coaching at a good standard.  

Support offered by ILM centres  

Each ILM centre offers different levels of support for the assignment part of the qualification. Some devote much of the training room time to assignment writing. Others provide tutorial support after the training days have finished. Others outsource all of the support back to the ILM. At Love Your Coaching we ensure that the needs of all learners are met. We do this with a combination of 1:1 and group tutorials, feedback on assignment drafts, clear timetables. And we also provide extra support for those who haven’t studied for a while, or at all since school! And we have a very high success rate – no fails so far and less than 1% of candidates not completing.  

Final words  

For all coaching qualifications, the assignment element needs to be considered in advance. Part of the reason that we offer ILM qualifications is that the assignments are quite rigorous, but not overly. They do ensure that coaches have followed a process and have completed hours. And the qualification is well respected, which is why it is worth undertaking.  

Happy qualifying and happy coaching !  

If you were stimulated by this article and want to know more about how to use coaching for your career, your organisation or your life generally, then get in contact. Email us at [email protected] or book in a time for a 30-minute phone or Zoom call  https://loveyourcoaching.10to8.com    

We look forward to hearing from you!  

Charlie Warshawski is a leadership coach and coach trainer. He runs an accredited coach training organisation, Love Your Coaching, offering coaching qualifications. In his coaching, he works 1:1 with leaders, business owners and entrepreneurs, supporting them on topics that are  both  professional and personal – according to their needs  

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ILM Level 5 Certificate & Diploma in Leadership & Management

The ILM Level 5 Certificate & Diploma in Leadership & Management are designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.

The ILM Level 5 Certificate and ILM Level 5 Diploma in Leadership & Management programmes have been designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.

The courses are delivered through a combination of on-line and work based learning to develop a range of leadership and management skills, both formally and through work based learning. Programmes are split into modules, each with a blend of on-line learning and practical activities. Students submit an assignment for each module, from which they receive regular feedback, and these also form the basis of their assessment. In addition, each student has a monthly coaching session (by Skype or ‘phone) with their own dedicated management coach.

The Certificate

The Certificate consists of six modules (detailed below), which provide a broad coverage of the key skills required by a practising middle manager. This provides a solid foundation for personal development and provides valuable insights into the skills required to manage a variety of situations.

COURSE STRUCTURE / LAYOUT

Level 5 certificate.

Six modules:

• Becoming an effective leader
• Managing projects in the organisation
• Understanding financial management
• Management coaching and mentoring
• Leading innovation and change
• Developing critical thinking

or one module:

• Managing own continuing professional development

£1,800 including VAT (£1,500 exc. VAT)

*an instalment payment arrangement is available for self-funding students

The Diploma

The Diploma builds upon and broadens the skills and knowledge gained through the Certificate, which acts as its first six modules. Students work with their coach to develop a personal development plan (PDP), based on an analysis of the challenges arising facing their organisation, their strengths and the development areas that arise. They then work on their PDP over the remaining months of the programme, interacting with their coach and reflecting on progress and achievements on a monthly basis. Then, at the end of the process, they evaluate the impacts on their knowledge and capabilities on their organisation of the delivery of the plan. These plans, reflections and evaluations form the basis of the assessment.

Level 5 Diploma

Seven modules:

Seven including CPD plan

£2,700 including VAT (£2,250 exc. VAT)

Entry Requirements

There are no formal entry requirements but participants will normally be either practising or aspiring middle managers who are serious about developing their abilities.

Further Information

What benefits might I expect from the programme?

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Develop your capabilities in a way that is tailored to your needs
• Raise your profile in your organisation

For your organisation

• Strategic thinking at this level of management to foster business improvements
• Engagement with training and development
• Effective and confident middle managers
• Managers with the tools to develop their own skills and abilities

Accredited Prior Learning

This programme offers participants the opportunity to gain recognition, formal credit and exemptions for learning acquired prior to enrolling. If you are awarded credit for prior learning you have the opportunity to complete the course sooner and also reduce the cost of your learning. For further details please contact us .

Progression routes

Successful learners can progress to a range of qualifications, including:

ILM Level 5 Certificate in Coaching and/or Mentoring

ILM Level 7 Certificate or Diploma in Leadership & Management

Advanced entry to Year 3 of the BA Business & Enteprise at Edinburgh Napier University

Application

For information on any aspect of the programme or to make an application, contact 0845 890 2549 or email   [email protected] .

Find Out More

If you would like one of our team to contact you about a course, please enter your details here.

Thank you for your enquiry to the Academy of Leadership & Management.

Download our course brochure to find out more.

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ILM Level 5 - United States

Our ILM Approved Centre

course is accredited by ILM

The Institute of Leadership and Management (ILM) offers qualifications in Business Leadership, Management, and team building skills. Take your leadership journey to new heights with ILM Level 5 in in the United States. Transform your career and excel in strategic management and leadership.

REASONS TO CHOOSE

• ILM Level 5 Courses in the United States help you develop key Leadership and Management skills
• ILM Level 5 Qualifications are highly valued by employers 
• Boost your career prospects by becoming proficient Leaders and Managers
• Gain the skills to manage people and teams effectively 
• Learn to communicate effectively with a range of stakeholders

ILM Level 5

Ilm level 5 award in leadership and management, accredited by.

Our ILM Approved Centre course is accredited by ILM

Online Instructor-led (2 days)

Online Self-paced (16 hours)

• ILM Level 5 Award in Leadership and Management Assessment
• Course syllabus
• Dates & prices
• Who it’s for
• What’s included

ILM Level 5 Award in Leadership and Management Course Outline

Qualification: Award

Credit Value: 12

Module 1: 8607-505 Managing Individual Development

• Development
• Psychological Contract
• Performance Gap Analysis
• Skills Gap Analysis
• Performance Measurement
• Linking Personal Development to Organizational Objectives and Plans
• PESTLE Analysis - for Planning Development of Individuals
• Double Loop Learning
• Performance Assessment and Appraisal
• Performance Review
• Actions to Ensure Consistency and Fairness in Performance Appraisal and Systems
• Training Cycle
• Individual Training Needs Analysis
• Learning Styles
• Performance Improvement Through Training
• Selecting Appropriate Types of Training and Development
• Planned and Unplanned Training Activities
• Feedback as a Developmental Technique
• Delegation as a Developmental Tool
• Evaluating the Effectiveness of Training and Development
• Training Records
• Record Keeping Methods
• Career Planning and Development Strategies
• Continuing Professional Development (CPD) and Lifelong Learning
• Responsibility for CPD
• Personal Development Plans – Monitoring Development
• Learning Objectives
• Coaching and Mentoring
• Reviewing and Monitoring of Individual Development

Module 2: 8607- 511 Managing Projects in the Organization

• What is a Project?
• Project Environment 
• Starting a Project 
• Financial Information – Cost Benefit Analysis
• Acceptance Criteria 
• Planning a Project 
• Planning Tools and Techniques
• Project Evaluation and Review Technique – Network Diagrams
• Managing the Project  
• Developing Yourself as a Project Manager

Module 3: 8607-512 Managing Resources

• Introduction
• Equipment – Acquisition and Operation
• Operating Costs
• Lean Manufacturing – For Efficient Use of Resources
• Material Requirements Planning (MRP)
• Capacity Planning
• Routine Scheduled Maintenance
• Ensuring the Security of Equipment
• Using Equipment Safely
• Procurement and Purchasing
• Supply Chain Management
• Why Do Organizations Carry Stock?
• Materials – Storage and Handling
• Management of Queues
• 4 E’s – Economy, Efficiency, Effectiveness, and Energy
• Energy Management
• Planning Resource Improvement Projects

DELIVERY METHOD

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Who should attend this ILM Level 5 Award in Leadership and Management Course?

The ILM Level 5 Award in Leadership and Management Course in the United States is designed for individuals who are in a mid-level management position or aspire to move into such roles. It is suitable for professionals who want to develop their Leadership and Management skills to effectively lead teams, projects, and initiatives. The professionals who can benefit from attending this ILM Level 5 Training Course include:

• Human Resources Professionals
• Department Heads
• Service Integration Managers
• Service Delivery Managers
• Service Architects
• Process Managers
• Change Managers

Prerequisites of the ILM Level 5 Award in Leadership and Management Course

There are no formal prerequisites to attend this ILM Level 5 Award in Leadership and Management Training Course.

ILM Level 5 Award in Leadership and Management Course Overview

Leadership and Management are essential skills for any manager who wants to run an organization effectively. These skills help managers make the best decisions, solve problems, and maximize efficiency to achieve the organization's desired vision. Leadership and Management skills also allow managers to inspire and motivate employees to improve their performance. This ILM Level 5 Training Course in the United States provides learners with the core skills required to work with people, manage themselves and their personal skills, provide direction, facilitate innovation and change, achieve results, and use resources efficiently.

In this 2-day ILM Level 5 Award in Leadership and Management Training in the United States, delegates gain in-depth knowledge about managing projects and individual performances. During this training, delegates learn various concepts such as managing individual development, PESTLE analysis, performance measurement, project environment, energy management, operating costs, responsibility for CPD, etc.

Course Objectives

• To understand and apply the principles of effective Leadership and Management
• To learn about the methods involved in managing projects in an organization
• To understand the significance of managing resources
• To grasp the concept of Skills Gap analysis and PESTLE analysis
• To promote continuous improvement
• To facilitate innovation and change
• To develop proficient Leaders and Managers

After attending this ILM Level 5 Training Course in the United States, delegates learn to impact overall work performance effectively, to develop their skills and experience, improve performance, and prepare for senior management responsibilities. Delegates also become capable of using sustainable management practices for their business successfully.

What’s included in this ILM Level 5 Award in Leadership and Management Course?

• World-Class Training Sessions from Experienced Instructors
• ILM Level 5 Award in Leadership and Management Certificate
• Digital Delegate Pack

ILM Level 5 Award in Leadership and Management Assessment Information 

• You'll complete 2000 word written assignments, one for each unit you study.  
• You'll submit these online and they'll be marked by your ILM tutor.

ILM Level 5 Certificate in Leadership and Management

Online Instructor-led (3 days)

Online Self-paced (24 hours)

ILM Level 5 Certificate in Leadership and Management Assessment

ILM Level 5 Certificate in Leadership and Management Course Outline

Total CV: 18

Unit 1 : Managing Information 8607-513

Module 1: Understand the Management of Information Within the Organization

• Critically Assess Information Flow Through a Number of Different Channels Within the Organization
• Propose Improvements to the Flow of Information Within Your Area of Responsibility, Based on Your Organizational Assessment
• Information Flows
• Internet and E-Business

Module 2: Be Able to Gather and Analyse Information to Make Decisions or Solve Problems in Your Area of Responsibility

• Collect Information from a Wide Range of Sources to Support Management Decision-Making
• Analyse the Information Collected from a Wide Variety of Sources, to Inform Decision-Making
• Records Management
• Knowledge, Information, and Data
• Data and Information Analysis
• Decision-Making Models and Techniques

Module 3: Be Able to Disseminate Information on a Management Decision, Through the Right Organizational Channels

• Communicate Information to Team Members or Other Colleagues to Meet Business Objectives, Using Appropriate Organizational Channels
• Communicate Information to Stakeholders or Customers to Meet Business Objectives, Using Appropriate Organizational Channels
• Internal and External Organization Communication Channels
• Communication Strategies to Achieve Business Objectives

Unit 2: Managing Work Analysis 8607-515

Module 4: Understand the Strategic Context and Purpose of Work Analysis

• How Work Analysis Can Contribute to Continuous Improvement Within Your Organization?
• Work Analysis Methods and Techniques Appropriate for a Middle Manager
• Module 5: Be Able to Conduct a Work Analysis to Improve Organizational Performance
• Conduct the Work Analysis in Your Selected Area of Responsibility Using an Appropriate Work Analysis Method or Technique
• Use the Outcomes of Your Work Analysis to Identify Possible Improvements that Could Be Made to Processes
• Module 6: Be Able to Make Decisions Based on Work Analysis Outcomes
• Use a Formal Decision-Making Technique to Identify the Outcome that is Best Able to Achieve the Strategic Objective
• Outcome for Possible Consequences for the Organization

Unit 3: Becoming an Effective Leader 8607-522

Module 7: Understand Own Ability to Fulfil Key Responsibilities of the Leadership Role

• Evaluate Own Ability to Use a Range of Leadership Styles, in Different Situations and With Different Types of People, to Fulfil the Leadership Role
• Use Theories of Emotional Intelligence to Review the Effect of Emotions on Own and Others’ Performance
• Dispersed Leadership

Module 8: Be Able to Evaluate Own Ability to Lead Others

• Review Own Ability to Set Direction and Communicate this to Others
• Review Own Ability to Motivate, Delegate and Empower Others

Unit 4: Managing Risk in the Workplace 8607-403

Module 9: Understand the Importance of Managing Risks in the Workplace

• Relevant Laws and Legislation Relating to Risk Management in Own Area of Responsibility
• Internal Policies Relating to the Management of Risk in Own Area of Responsibility
• Principles of Risk Management

Module 10: Be Able to Identify and Manage Risks in Own Area of Responsibility

• Risk Assessment Within the Context of Own Workplace
• How to Minimize Identified Risks in Own Workplace?
• How Identified Risks Will Be Continuously Monitored and Reviewed?
• Risk Management Registers
• Risk Management Planning

Unit 5: Solving Problems by Making Effective Decisions in the Workplace 8607-416

Module 11: Be Able to Analyse a Complex Problem in the Context of the Workplace

• Complex Problem in the Workplace Including Its Scope and Impact
• Analyse Information on the Identified Problem, to Help Inform the Decision-Making Process

Module 12: Be Able to Apply Decision Making Techniques When Assessing Possible Solutions

• Propose a Range of Alternative Solutions to the Problem
• Using a Decision-Making Technique, Evaluate a Range of Solutions to Identify the Most Appropriate Option

Module 13: Be Able to Plan How You Will Implement the Solution

• Develop a Detailed Plan for Implementing the Solution
• Communicate the Plan to Relevant Stakeholders
• Assess Appropriate Monitoring Techniques to Ensure Successful Implementation of Solution

Who should attend this ILM Level 5 Certificate in Leadership and Management Course?

The ILM Level 5 Certificate in Leadership and Management Course in the United States is suitable for anyone who is willing to learn about the key Leadership skills and principles that are applicable across various industries and roles.Some of the professionals who will benefit from this course are:

• Team Leaders
• Project Managers
• Supervisors
• Information Technology (IT) Managers

Prerequisites of the ILM Level 5 Certificate in Leadership and Management Course

There are no formal prerequisites for attending this ILM Level 5 Certificate in Leadership and Management Course. However, some prior experience in Management roles or an equivalent qualification can be beneficial for the delegates.

ILM Level 5 Certificate in Leadership and Management Course Overview

Leadership and Management are essential skills for a manager in the United States to run an organization effectively. They help individuals make the best decisions, solve problems, and maximize efficiency to accomplish their desired vision. Leadership and Management skills also allow managers to inspire and motivate employees to improve their performance.

This 3-day ILM Level 5 Certificate in Leadership and Management Training Course in the United States covers all the essential topics by which delegates become familiar with effective Leadership and Management. During this training, they will learn about the importance of performance and engagement in an organization. They will also learn about emotional intelligence, team development, factors that impact leadership effectiveness, management of stress levels at work, types of managerial actions that cause workplace conflicts, and many more. 

Course Objectives:

• To understand the principles of Leadership and Management
• To make sound decisions and solve problems
• To lead and manage change
• To manage projects effectively
• To manage resources effectively
• To comply with health and safety regulations

After attending this ILM Level 5 Certificate in Leadership and Management Training Course in the United States, delegates will be able to fulfil their responsibilities in their Leadership roles and contribute to their organization's success. They will also be able to apply the theory of motivation to enhance organizational performance.

What’s included in this ILM Level 5 Certificate in Leadership and Management Course?

• ILM Level 5 Certificate in Leadership and Management Examination
• ILM Level 5 Certificate in Leadership and Management Certificate

ILM Level 5 Certificate in Leadership and Management Assessment Information 

• You'll submit these online and they'll be marked by your ILM tutor. 

ILM Level 5 Diploma in Leadership and Management

Online Instructor-led (5 days)

Online Self-paced (40 hours)

ILM Level 5 Diploma in Leadership and Management Assessment

ILM Level 5 Diploma in Leadership and Management Course Outline

Total CV: 45

Unit 1: Becoming an Effective Leader 8607-522

Module 1: Becoming an Effective Leader

• Leadership and Management
• Key Responsibilities of the Leadership Role
• Empowerment
• Strategic Leadership: Setting Direction
• Communicating Organizational Strategy
• Emotional Intelligence
• Emotional Intelligence and Leadership
• Influence and Persuasion
• Negotiating
• Personal Development as a Leader

Unit 2: Assessing Your Own Leadership Capability and Performance 8607-520

Module 2: Assessing Your Own Leadership Capability and Performance

• Differentiating Between Leadership and Management
• Leadership   
• Leadership Theories   
• Applying Leadership Theories
• Leadership Style and Culture
• Delegation and Empowerment    
• Leadership Style and Culture     
• Analyzing Culture
• Applying Theories and Models of Motivation to Your Leadership
• Drivers of Motivation
• Leadership and Motivation
• Delegating for Motivation and Performance
• Role Design for Motivation
• Motivating for Star Performance
• Individual Motivations: Psychological Contract
• Medal and Mission
• Motivating with Appraisals
• Organizational Vision, Mission Statements, and Objectives
• Organizational Goals and Objectives – Strategic Plans
• Managerial Behaviors and Attitudes
• Communicating Organizational Values and Goals
• Communicating Your Goals 
• Creating Effective and Motivating Working Relationships
• Trust 
• Gaining Commitment

Unit 3: Developing Your Leadership Styles 8607-406

Module 3: Developing Your Leadership Styles

• Importance of Performance and Engagement in an Organization
• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Leadership Styles
• Self-Assessment for Leadership Skills
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style
• Factors that Impact Leadership Effectiveness
• Assess Leadership Behavior in Terms of these Factors
• Action Plan for Developing Own Leadership Style and Effectiveness
• Benefits of Implementing the Action Plan
• How will you Monitor and Evaluate the Action Plan?

Unit 4: Developing and Leading Teams to Achieve Organizational Goals and Objectives 8607-519

Module 4: Developing and Leading Teams to Achieve Organizational Goals and Objectives

• Organizations
• Team Development
• Techniques for Evaluating Team Performance
• Performance Management and Learning from Experience

Unit 5: Motivating People in the Workplace 8607-415

Module 5: Motivating People in the Workplace

• Theories of Motivation Relevant to Your Workplace
• Factors that May Affect Performance and Motivation in the Workplace
• Select a Theory of Motivation and Apply this to Your Workplace
• Impact of Applying the Theory of Motivation on Performance

Unit 6: Leading Innovation and Change 8607-504

Module 6: Leading Innovation and Change

• Innovation and Creativity
• Benefits of Innovation and Change
• Creating an Environment that Encourages Innovation
• Identifying, Evaluating Options, and Justifying Improvements
• Managing Change
• Planning Change
• Communicating Change
• Taking People with You-Leading Change

Unit 7: Managing Resources 8607-512

Module 7: Managing Resources

• Lean Manufacturing for Efficient Use of Resources
• Why do Organizations Carry Stock?

Unit 8: Managing Stress and Conflict in the Organization 8607-506

Module 8: Managing Stress and Conflict in the Organization

• What is Stress?
• Minimizing Stress Level
• Susceptibility to Stress
• Management of Stress Levels at Work
• Stress Audit and Review
• Impact of Stress on the Body
• Symptoms of Stress
• Managing Yourself and Others to Reduce Stress
• Work Life Balance
• Time Management
• Delegation and Its Benefits 
• Objective Setting
• Techniques for Stress Release  
• Counselling   
• Managing Conflict    
• Active Listening    
• Types of Managerial Actions that Cause Workplace Conflicts
• Employment Policies and Stress     
• Discipline and Grievance Procedures      
• Disciplinary Interview       
• Bullying and Harassment      
• Records Relating to Grievance or Disciplinary Matters

Unit 9: Managing Meetings 8607-412

Module 9: Managing Meetings

• Types of Meetings
• Importance of Meeting at Workplace
• Purpose of a Meeting
• Resources Required to Support and Manage the Meetings
• Who is to be Invited to the Meeting?
• Information Provided to Meeting Attendees in Advance
• Areas of Weakness in Own Performance When Managing Meetings
• Lead a Meeting to Gain Feedback
• Personal Development Plan to Improve Performance When Managing Meetings
• Manage Personal Actions from the Meeting to Deadlines
• Impact of Agreed Actions at the Meeting on the Organization

Unit 10: Delegating Authority in the Workplace 8607-404

Module 10: Delegating Authority in the Workplace

• Evaluate the Benefits of Effective Delegation
• How Delegation can be Used to Empower Others?
• Delegation Process
• Monitor Work that You have Delegated
• How to Delegate the Task, Based on the Outcomes from Delegated Task and Feedback?
• How You can Improve Your Own Ability to Delegate and Empower Others?

Unit 11: Solving Problems by Making Effective Decisions in the Workplace 8607-416

Module 11: Solving Problems by Making Effective Decisions in the Workplace

• Identify the Problem
• Generate Potential Solutions
• Make a Decision
• Implement the Solution

Unit 12: Developing a Culture to Support Innovation and Improvement 8607-427

Module 12: Developing a Culture to Support Innovation and Improvement

• Importance of Innovation and Improvement
• Developing a Culture to Support Innovation and Improvement
• Importance of Assessing Organizational Culture for Innovation and Improvement
• Developing Strategies and Initiatives for Innovation and Improvement
• Empowering Employees for Risk-Taking and Experimentation
• Measuring and Celebrating Success for Reinforcing

Who should attend this ILM Level 5 Diploma in Leadership and Management Course?

This ILM Level 5 Diploma in Leadership and Management Course in the United States is tailored for Senior Managers aiming to enhance their leadership skills and knowledge, driving organizational success with strategic insights. A few of the professionals who will benefit the most from this course are:

• Senior Managers
• Business Executives
• Corporate Trainers
• Corporate Consultants
• Hospitality Industry Managers
• Manufacturing Industry Executives

Prerequisites of the ILM Level 5 Diploma in Leadership and Management Course

There are no formal prerequisites for attending this ILM Level 5 Diploma in Leadership and Management Course. However, it is beneficial to have some prior managerial experience or an equivalent qualification for the delegates.

ILM Level 5 Diploma in Leadership and Management Course Overview

ILM (Institution of Leadership and Management) is a professional membership body and awarding organization that offers a wide range of Leadership and Management qualifications in the United States and development programs designed to enhance leadership skills, improve managerial effectiveness, and promote professional development.

The Knowledge Academy’s 5-day ILM Level 5 Diploma in Leadership and Management Course in the United States provides delegates with in-depth knowledge about Leadership and Management skills and how to effectively use them. During this course, they learn how to develop effective communication skills to articulate organizational strategies. They also learn how to analyze the impact of leadership styles and organizational culture on effectiveness. This course will be led by our highly skilled and knowledgeable trainers, who have years of experience in teaching ILM Level 5 Training Courses and will help delegates get a complete understanding of this course.

• To explore the significance of empowerment and trust in effective leadership
• To learn the role of emotional intelligence in Leadership and Management
• To apply motivation theories to enhance leadership and team performance
• To evaluate the effectiveness of different leadership styles in varying situations
• To select and apply a theory of motivation to your specific workplace
• To analyze the impact of leadership styles and organizational culture on effectiveness

After completing this ILM Level 5 Course in the United States, delegates develop skills for leading teams to achieve organizational goals and objectives. They also learn to manage stress and conflict in organizations.

What’s included in this ILM Level 5 Diploma in Leadership and Management Course?

• ILM Level 5 Diploma in Leadership and Management Examination
• ILM Level 5 Diploma in Leadership and Management Certificate

ILM Level 5 Diploma in Leadership and Management Assessment Information 

Ilm level 5 diploma in effective coaching and mentoring.

• ILM Level 5 Diploma in Effective Coaching and Mentoring Assessment

ILM Level 5 Diploma in Effective Coaching and Mentoring Course Outline

Total CV: 38

Unit 1: Skills, Principles and Practice of Effective Coaching and Mentoring within an Organizational Context 8588-500

Module 1: Understand the Purpose of Coaching and Mentoring within an Organizational Context

• Organizational Effects on Coaching or Mentoring
• Benefits for Individuals and Organizations
• Assess the Impact of Coaching or Mentoring
• Barriers to Coaching or Mentoring

Module 2: Understand the Skills, Behaviors, Attitudes, Beliefs and Values of an Effective Coach or Mentor

• Critically Explore the Knowledge, Skills, and Behavior of an Effective Coach or Mentor
• Analyse Why Coaches or Mentors Require Effective Communication Skills
• Review the Responsibilities of the Coach or Mentor to Manage Relationships (Including Values and Power) and Remain Ethical and Non-Judgmental

Module 3: Understand the Role of Contracting and the Process to Effectively Coach or Mentor

• Review a Model or Process Which Should be Followed When Formally Coaching or Mentoring
• Analyse the Rationale for and the Characteristics of Effective Contracting within Coaching or Mentoring
• Explain the Necessity of Exploring the Expectations and Boundaries of a Coaching or Mentoring Program with all Stakeholders

Unit 2: Undertaking an Extended Period of Effective Coaching or Mentoring within an Organizational Context 8588-502

Module 4: Plan and Prepare for Coaching or Mentoring Programmes

• Plan and Prepare to Deliver a Coaching or Mentoring
• Identify Individual Developmental Needs
• Establish a Coaching or Mentoring Contract

Module 5: Undertake Coaching Sessions

• Complete a Minimum of fifty-four Hours of Coaching or Mentoring
• Document Goals, Progress, Discussions, and Outcomes
• Keep Records of Feedback from Supervisors and Clients
• Maintain Evidence of Ongoing Reflection on Coaching or Mentoring Sessions

Module 6: Reflections on Your Performance as a Coach or Mentor

• Reflect on Each Session and Identify Key Learning
• Justify the Tools and Techniques
• Use Feedback on Effectiveness of Own Coaching or Mentoring
• Learn Effective Communication Techniques

Unit 3: Reviewing Own Ability as a Coach or Mentor within an Organizational Context 8588-503

Module 7: Be Able to Holistically Review their Ability to Perform Effectively as a Coach or Mentor within an Organizational Context

• Evaluate the Benefits that Have Been Realized as a Result of the Coaching or Mentoring Undertaken
• Reflect on their Overall Learning and Development as a Coach or Mentor, Including Communication Techniques of Questioning
• Conduct a Comprehensive Evidenced Based Assessment of their own Ability as an Effective Coach or Mentor

Module 8: Be Able to Develop a Plan for their Future Professional Development in Coaching or Mentoring

• Produce an in-Depth SWOT Analysis for their Role as a Coach or Mentor
• Produce a Comprehensive Personal Development Plan, Detailing How this Will Support Own Development in Coaching or Mentoring
• Explain How They Will Monitor and Evaluate their Own Ongoing Continuing Professional Development (CPD) in Relation to Coaching or Mentoring

Who should attend this ILM Level 5 Diploma in Effective Coaching and Mentoring Training Course?

This ILM Level 5 Diploma in Effective Coaching and Mentoring Training Course in the United States is intended for individuals who want to develop advanced Coaching and Mentoring skills. This ILM Level 5 Training Course is especially beneficial for:

• Experienced Coaches and Mentors
• Experienced Managers and Leaders
• Human Resource Professionals
• Educational and Training Professionals
• Relationship Managers
• Product Managers
• Branch Managers

Prerequisites of the ILM Level 5 Diploma in Effective Coaching and Mentoring Training Course

There are no formal prerequisites for this course. However, it is recommended that delegates have some experience in Coaching or Mentoring, or in a related field such as management.

ILM Level 5 Diploma in Effective Coaching and Mentoring Course Overview

The ILM Level 5 Diploma in Effective Coaching and Mentoring is an essential course in the United States for professionals seeking to deepen their understanding and skills in coaching and mentoring. As an advanced training, it addresses the growing need for effective leadership development in various organizational contexts.

The Knowledge Academy's 5-day training in the United States on the ILM Level 5 Diploma empowers delegates with practical skills and theoretical knowledge. Through this course, participants will learn how to effectively coach and mentor, enhancing their leadership capabilities and contributing significantly to their organization's success.

• To develop a profound understanding of the principles and practices of effective coaching and mentoring
• To enhance the skills necessary for successful one-on-one coaching and group mentoring
• To enable delegates to apply coaching models and frameworks in a professional setting
• To strengthen communication and interpersonal skills for better coaching outcomes
• To equip participants with tools for managing and measuring the impact of coaching and mentoring
• To foster an environment of continuous professional development and learning within organizations

Upon completing this ILM Level 5 qualification in the United States, delegates will be well-equipped with advanced coaching and mentoring skills. They will be able to apply these skills effectively in their professional roles, leading to enhanced team performance and organizational growth.

What's included in this ILM Level 5 Diploma in Effective Coaching and Mentoring Training Course?

• ILM Level 5 Diploma in Effective Coaching and Mentoring Certificate

ILM Level 5 Diploma in Effective Coaching and Mentoring Assessment Information 

Ilm level 5 certificate in effective coaching and mentoring.

• ILM Level 5 Certificate in Effective Coaching and Mentoring Assessment

ILM Level 5 Certificate in Effective Coaching and Mentoring Course Outline

Unit 1: Understanding the Skills, Principles, and Practice of Effective Coaching and Mentoring within an Organizational Context 8588-500

• Introduction to Coaching and Mentoring
• Differences Between Mentoring and Coaching
• Similarities Between Mentoring and Coaching
• Importance of Coaching and Mentoring
• Barriers to Coaching and Mentoring
• Organizational Benefits of Coaching and Mentoring

Module 2: Understand the Knowledge, Skills, and Behaviors Required to be an Effective Coach or Mentor

• Skills Coaches and Mentors Need
• Effective Communication for Effective Coaching
• Coaching and Mentoring Roles
• Responsibilities of a Coach
• Responsibilities of a Mentor

Module 3: Understand the Importance of Effective Contracting and Management of the Coaching or Mentoring Process

• Contracting in Coaching
• Coaching and Mentoring Processes
• Implementing Coaching and Mentoring in Organization
• Steps in Coaching Process
• Mentoring Process

Unit 2: Undertaking Effective Coaching or Mentoring within an Organizational Context 8588-501

Module 4: Be Able to Plan and Prepare Effective Coaching or Mentoring within an Organizational Context

• Set Up a Mentoring Program
• Mentoring Program Design
• Steps to Start a Mentoring Program
• Create a Culture of Coaching

Module 5: Be Able to Undertake and Record at Least 18 Hours of Effective Coaching or Mentoring with a Minimum of 2 and a Maximum of 3 Individuals

• How Should Coaches Manage Record Keeping?
• Purpose of Record Keeping
• Practical Guidelines for Record Keeping
• Video and Audio Recordings
• Data Protection
• Records Access and Security
• Reflective Practice

Module 6: Be Able to Demonstrate and Evidence Ongoing Reflection and Review of Own Coaching or Mentoring Practice

• Create Reflection in Coaching
• Continuous Professional Development Cycle
• Strategies and Techniques for Mentoring and Coaching
• Coaching with Feedback
• Coaching Feedback Model
• How to Use Mentors for Measurement and Evaluation?
• Role of Mentors in Employee Performance Evaluation
• Employee Performance Evaluation Metrics
• Performance Coaching
• Evidence-Based Assessment
• How Do Learners Work Through an Applied Learning Activity?
• Coaching Models
• Ethical Behavior in the Mentee-Mentor Relationship
• SWOT Analysis
• Importance of SWOT Analysis
• Write a SWOT Analysis
• How to Do SWOT Analysis?
• Personal Development Plan
• Create a Personal Development Plan
• Continuing Professional Development (CPD)
• Recording Development

Who should attend this ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course?

The ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course in the United States is intended for individuals who want to develop their Coaching and Mentoring skills to a higher level. This training course is beneficial for these professionals:

• Managers and Leaders
• Trainers and Consultants
• Entrepreneurs
• Operations Managers
• Business Development Managers

Prerequisites of the ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course

There are no formal prerequisites to attend this ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course. However, it is recommended to have some experience in Coaching or Mentoring, or in a related field such as Human Resources.

ILM Level 5 Certificate in Effective Coaching and Mentoring Course Overview

The ILM Level 5 Certificate in Effective Coaching and Mentoring is a pivotal course in the United States designed for those seeking to deepen their understanding and capabilities in coaching and mentoring. It addresses the growing need for skilled professionals who can effectively guide and develop talent within organizations. The course's relevance is ever-increasing in today's dynamic workplace environments.

The Knowledge Academy’s 3-day ILM Level 5 Certificate in Effective Coaching and Mentoring Course in the United States provides delegates with comprehensive training, practical insights, and the tools necessary to become proficient coaches and mentors. This intensive program is designed to equip participants with the skills to foster meaningful professional development and drive organizational success. Course Objectives:

• To understand the principles of Coaching and Mentoring
• To develop the skills to coach and mentor individuals and teams
• To apply Coaching and Mentoring techniques in a variety of contexts
• To evaluate the effectiveness of Coaching and Mentoring interventions
• To contribute to the development of Coaching and Mentoring practice

Upon completing the ILM Level 5 Certificate in Effective Coaching and Mentoring Course in the United States, delegates will be equipped with the expertise to effectively guide and develop others. They will emerge as confident professionals capable of making a significant impact in their respective organizations through enhanced coaching and mentoring skills.

What's included in this ILM Level 5 Certificate in Effective Coaching and Mentoring Training Course?

• ILM Level 5 Certificate in Effective Coaching and Mentoring Certificate

ILM Level 5 Certificate in Effective Coaching and Mentoring Assessment Information 

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A Good Guide to Completing ILM Assignments

ILM programmes and qualifications consist of units and learning outcomes. There are ILM assignments or assessments for each unit and you must pass them to achieve your ILM certification.

ILM Qualifications

Are you interested in completing an ILM accredited qualification? Well then look no further! We provide high quality courses in the Cardiff city centre. We provide from Level 2 all the way up to Level 7 qualifications. Check out out ILM COURSE HERE.

Salient points for consideration

• ILM course/module will ask you to complete one or more assignments. They are usually presented in essays style
• Assignment questions will depend on the Levels of ILM module/s
• The assignment requires you to prove you understand of the learning outcomes
• Understand clearly the assessment criteria to make sure you answer the question correctly

What is an ILM assignment?

The ILM assignment is a work-related test in the form of an essay question

• It is an opportunity for you to demonstrate that you understand what have been taught and you can apply/can understand the principles correctly 
• There will be a word count and it is usually in the region of 1,000 word per assignment

Most people studying for an ILM Award, Certification and Diploma don’t write essay regularly. Some of you maybe have been out of the academic environment for some time and writing a long assignment or essay can be challenging. Don’t worry your tutor/coach will make sure that the syllabuses are clearly explained before you tackle the assignment. There will also be support provided should you require any help in completing these assignments. 

How to pass the assignment?

• Understand clearly the learning outcomes. You show the assessor that you have understood, grasped the content, context and practical application of the learning outcome.
• An example is, if you were asked to ‘explain how to identify a problem ……’, your essay will need to show your understanding of ‘root cause’ of the problem in the workplace and your ability to manage the problem and the decision-making processes. Obviously, you can draw upon your previous experiences.

If you understand the learning outcomes and the principles of working in the work place, you will understand the detailed process in completing the assignment.

You will need to consider the following:

• Policies and procedure
• The process of identifying problems
• How to tackle the issue and why you need to do this?
• Agree on a course of action
• Assign responsibility
• Plan how to make decision, motivate, support and monitor

Are all assignments the same?

ILM sets its own assignments, so you may have one of its tasks to complete related to the module.

Learning outcomes are set in stone. That means that the assessment criteria does not change. 

ILM assignment example questions (e.g. questions and answers)

The question will always be relevant to what you have covered/learnt and will always be work-based. Below are example questions from ILM:

• How to identify, and apply project management tools?
• What are the responsibilities of the employer regarding workplace safety?
• Conduct a simple organisational SWOT analysis in the marketing context?
• Outline the benefits of effective team working
• Explain the characteristics of different business markets
• Analyse how leadership and management theories may be applied
• Describe the importance of communication as a leaders and manager
• Describe constraints to amend priorities and plans
• Explain the marketing concept and its relevant in the organisation

How to approach the assignment

The first word in the question that will give you the clue – it’s the verb.

‘Conduct’, describe’, ‘explain’, ‘list’, ‘analyse’, ‘discuss’ and ‘outline’ are all verbs asking for different depths of information. It is good to reflect the past experience and use the learning outcome to answer the question.

The simple three-step technique below will apply to most assignment requirement.

1. Read the question carefully and understand them (i.e. apply the 5-W or 5-why analogy). 2. Respond to the question. 3. Check that you have fully answered the question

ASSESSMENT TIP

Look out for the verbs. There’s a big difference between ‘list’ and ‘describe’. As you progress through the levels, the verb in the question are more related to ‘analyse’ – this is a middle management or senior management question. For this level of learning outcome, you would have learnt how to manage larger teams, or whole departments or an organisation.

ILM has a  verb glossary  for you to explore.

How to structure your answers

Follow the structure of the ILM assessment criteria – that’s what it’s there for!

Within the assignment paper, the ILM units are clearly laid out with the required outcomes for each section. For example:

• Section 1. Evaluate own ability to fulfil key responsibilities of leadership role
• Section 2. Evaluate own awareness of emotions in shaping performance
• Section 3. Evaluate own ability to set direction and gain commitment

Use these unit titles as headings in your assignment.

What should be in each answer?

In terms of content – it should be logical.

Question example: Evaluate your own ability to fulfil key responsibilities of a leadership role.

The theory you want to assess yourself against and to use:

• What the theory entitles
• Your interpretation and your analyses
• Provide references of sources used
• Key responsibilities of the leadership role in your work place?
• Where you work & what you do?

Your ability

• Self-assessment
• Appraisal forms
• Workplace feedback processes and etc.

Practical application

• What was successful, and what could you have done differently/better to achieve a different outcome
• Judgement – how effective are you in fulfilling the key responsibilities of a leadership role?

Personal development plan (PDP) or CPD Log

• What are you going to do to get better (if applicable)?

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ILM Level 5 Diploma in Leadership and Management

Designed for practising middle managers looking to develop their skills and experience, improve performance and prepare for senior management responsibilities.

Interest free payment plans available

30 months of unbeatable support

Your success guaranteed

Is this ILM course suitable for me?

The Institute of Leadership and Management (ILM) Level 5 Diploma focuses on key management principles. This course will provide you with the skills to be able to contribute to the development of a strategic plan, design business processes, manage strategic change and provide expert leadership.

Designed for middle-managers seeking the next step of their career, the ILM Level 5 Diploma is the most comprehensive qualification from the Institute of Leadership and Management. Upon completion of the course, you will be able to improve your own leadership performance through action learning, and will become qualified in management problem solving and leadership decision-making skills.

With a study period of 30 months and a recommendation of 370 guided learning hours, the ILM Level 5 Diploma in Leadership and Management is a comprehensive and rewarding course, designed to give you a broad base of the skills required to be a successful senior leader. DLC is the only provider approved to deliver ILM diplomas to managers across the UK, meaning we’re the number one choice when it comes to securing your future.

Our guarantee

Unrivalled support package available

Fully flexible study options

First class study materials and resources

Structured, constructive Tutor feedback

Fully accredited professional qualifications

Course content

To successfully achieve the ILM Level 5 Diploma in Leadership and Management, you will be required to procure a minimum of 37 credits.

To make up the credits needed to pass, you can choose from the following ILM Level 5 Leadership and Management units:

• Understanding the Management of Facilities (2 Credits)
• Making Professional Presentations (2 Credits)
• Managing Improvement (3 Credits)
• Managing Stress and Conflict in the Workplace (3 Credits)
• Making a Financial Case (3 Credits)
• Understanding Organisational Culture and Ethics (3 Credits)
• Managing Customer Relations (3 Credits)
• Managing Work Analysis (3 Credits)
• Developing and Leading Teams to Achieve Organisational Goals and Objectives (4 Credits)
• Managing for Efficiency and Effectiveness (4 Credits)
• Developing Critical Thinking (4 Credits)
• Managing Individual Development (4 Credits)
• Managing Projects in the Organisation (4 Credits)
• Managing Information (4 Credits)
• Managing Resources (4 Credits)
• Leading Innovation and Change (5 Credits)
• Understanding the Organisational Environment (5 Credits)
• Becoming an Effective Leader (5 Credits)
• Managing Recruitment (5 Credits)
• Assessing Your Own Leadership Capability and Performance (6 Credits)

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Frequently Asked Questions

What is the difference between ilm and cmi.

With so many providers of Professional management training, choosing the right course can be a difficult decision. ILM and the Chartered Management Institute (CMI) are both fantastic Institutes to study with, and students are often unsure which option is the best for them.

ILM studies are very popular with individuals working in the public sector, as many units of study look at the responsibilities of a manger. With the ability to tailor your studies to meet your requirements, ILM students can chose to focus on Management Processes, People Management or Specialised area’s such as Sales or Operations Management.

ILM courses are broke down in to smaller units in comparison to CMI courses. This means studying with ILM is the perfect way to learn about more areas of practical leadership and management.

Don’t forget – Our highly trained course advisors are on hand to help you chose the right institute and course for your professional development aims.

Do I need to take exams to achieve my ILM Qualification?

Studying an ILM course with DLC is a fantastic way to achieve a professional qualification without the worry and hassle many individuals associate with exams.

ILM students are assessed through assignments. For each unit of study you will need to submit an assignment to your Management expert Tutor. Your work is marked and you are provided with detailed feedback on your work submission.

You can submit your assignments as and when you have completed each unit of study making studying an ILM Qualification with DLC an excellent way to achieve a Professional recognised Qualification around your other commitments.

Who is the awarding body for ILM studies?

ILM are part of the City & Guild family. Upon completion of your ILM Qualification, you will receive a Certificate of Professional Achievement awarded by City & Guilds, accompanied by an official ILM document detailing your success and listing which units of study you selected. This means you can study safe in the knowledge that you are working towards achieving a globally recognised qualification.

How can I pay for my course?

To ensure our courses are accessible to as many individuals as possible we provide a number of affordable payment options to our students. These options include payment in full, Interest free credit and Monthly instalments.

Talk to one of our course advisors to decide which payment option works best for your personal circumstances.

How do I begin my studies?

Here at DLC Training, we understand that once you have made the decision to study for a Professional Qualification you will be keen to begin your studies. That’s why we have made our enrolment process quick and easy.

As soon as you have completed your student enrolment you will receive your log in details for our learning platform. Here you will find all of the resources, guidance and tips you need to succeed with your studies.

What support will I receive during my studies?

Our student success rates are outstanding and we believe this is due to our unrivalled support packages. Every student studying with DLC Training has unlimited 1-2-1 access to our Industry expert Tutors, as well as the complete support of a student mentor who is on hand to offer advice and guidance throughout your distance learning journey.

Is my course accredited and regulated?

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of DLC Trainings professional training courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

I have completed my course, what should I do next?

We have partnered with the leading institutes to ensure we can support individuals working at every level of the career ladder to achieve their professional development aims. This means that we have progression routes available for all of our students. Why not talk to one of our expert course advisors to discuss the best route of progression for you?

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• Leadership and Management
• ILM Level 2 Award in Leadership and Team Skills
• ILM Level 2 Certificate in Leadership and Team Skills
• ILM Level 3 Award in Leadership and Management
• ILM Level 3 Certificate in Leadership and Management
• ILM Level 3 Diploma in Leadership and Management
• ILM Level 4 Award in Leadership and Management
• ILM Level 4 Certificate in Leadership and Management
• ILM Level 4 Diploma in Leadership and Management
• ILM Level 5 Award in Leadership and Management
• ILM Level 5 Certificate in Leadership and Management

Introduction to DLC Training

If you would like further information on any of our courses – get in touch! Our skilled specialists are available to answer your queries on:

Freephone : 0800 012 6770

Email : [email protected]

Short course

ILM Level 5 Certificate in Leadership and Management

Designed for practising middle managers, this online ILM course develops the key leadership skills you need to advance your career. 10% discount for NHS staff.

Excel as a practising or aspiring middle manager with this online ILM Level 5 course.

Develop your skills and experience, improve your performance and prepare yourself for further career opportunities.

Those in middle management roles face a diverse range of challenges on a day-to-day basis. This is an internationally recognised qualification to give you the skills you need to tackle these challenges and advance your career.

This course is designed to:

• equip you with the leadership skills to drive better results from your teams
• encourage strategic thinking to foster business improvement
• provide clear, measurable benefits to career-minded professionals
• help you improve your organisation’s performance.

Designed to fit around full-time work, this online ILM leadership course features flexible part-time hours.

We also offer an ILM Level 3 Award in Leadership and Management online. It’s designed for practising and aspiring first-line managers.

ILM approved training

The University of Aberdeen has been approved by the Institute of Leadership & Management since 2012. This partnership means our programmes in Leadership and Management Development are coupled with a formal ILM qualification.

What you’ll study

This online ILM Level 5 course is delivered across the following three units.

Assessing your leadership capability and performance

In this first unit, you’ll explore:

• a range of different leadership theories and traits
• the key responsibilities of leading a team
• theories and principles of delegating responsibility and empowering others
• how to evaluate and select the best motivational factors
• emotional intelligence and how to apply this in your leadership role.

You’ll get to assess your own leadership style in practice and discover the impact it has on those you’re leading.

Organisational values, vision and mission are central to this section as a focus for your leadership.

Managing and implementing change in the workplace

In this second unit, you’ll learn why organisations continually need to change.

You’ll conduct an environmental and organisational analysis of your own organisation and:

• explore and identify possible areas for change
• assess the benefits and risks of implementing one of your identified change opportunities
• develop a change implementation plan, including details of how you will monitor and review the implementation of change.

Managing stress and conflict in the workplace

In your final unit, you’ll learn about your responsibilities as a manager in terms of managing stress and conflict.

You’ll explore:

• the causes and effects of workplace stress
• the symptoms of stress in yourself and others
• active planning for stress management
• available organisational support, in line with policies, procedures and legal aspects
• how to set priorities to balance organisational and personal needs.

You’ll also learn to identify and deal effectively with conflict. You’ll develop techniques to resolve workplace tensions with the support that’s available to you from relevant departments.

By the end of this course, you’ll be able to...

• Lead teams to achieve organisational values and goals, as required by a practising middle manager.
• Manage efficiently and effectively, as required by a practising middle manager.
• Manage stress and conflict in your organisation, as required by a practising middle manager.

I have done online courses before and this was by far the best in terms of delivery and variety. The structure was flexible and I was able to fit it in with my schedule – I was even able to read materials on my phone on the bus. Magdalena Polcik, NHS Grampian, ILM Level 5 student

How you’ll study

• Online learning

The ILM Level 5 Certificate in Leadership and Management is delivered flexibly, 100% online.

You can study with us anywhere in the world and manage your study hours to suit you.

Your teaching

This course is taught at undergraduate level by experienced training professionals.

Your teaching is delivered through MyAberdeen, our online Virtual Learning Environment (VLE). It holds all the materials, tools and support you’ll need in your studies.  Take a look around MyAberdeen .

You can access your learning materials on computer, smartphone and laptop, 24 hours a day. You’ll find a range of resources at your fingertips, including:

• reading materials
• the online resources of our award-winning Sir Duncan Rice Library
• discussion boards with classmates.

Live online tutorials

The course features live online tutorials, beginning with a comprehensive induction to the qualification.

Subsequent tutorials will guide you through your written assignments. These are at fixed dates and times as detailed in the key dates section below.

These live tutorials are beneficial with regards to completing your assignments, but are not mandatory. They’ll be recorded for anyone who cannot attend.

Study hours

The course totals approximately 150 hours of study and assessment time. That’s around 10 – 15 hours per week.

This is an indicative guide to the time required for a typical student at this level to achieve the learning outcomes.

You can largely set your own study hours each week to cover the materials. MyAberdeen is available 24/7, so you can log in and study when it suits you.

Activities at fixed times

There may be some activities scheduled for fixed times. This could include coursework and assessments with deadlines, or online meetings with your tutor. Otherwise, you can access and work through the course at your convenience.

This course is assessed entirely online.

You’ll be assessed via three written assignments corresponding to the learning materials in each of the three course units. There will be one assignment for each unit. You’ll need to pass each assignment to complete your qualification.

Your assignments will be vocational. You’ll use your organisation and your role within it as a case study to gather the evidence required. This will be in the form of evaluation, analysis and forming judgements based on workplace examples.

Each assignment will be between 2,000 and 5,000 words and will be spread across the three course units over the duration of the qualification.

Assignment support from your tutor will be available throughout the course.

Our first-class support structure will ensure that you aren’t alone in your studies. You’ll have contact with your course coordinator throughout your course. This could be by email, MyAberdeen, online call, or phone. You can use social media and discussion boards to chat with your fellow students too.

We provide a wide range of services to support you in your studies and beyond:

• Careers and Employability Service
• Disability support
• Library support
• Student Support Service – help with finances, stress, wellbeing and non-academic issues
• Student Learning Service – study support, with advice sessions available via phone or Skype
• Aberdeen University Students’ Association (AUSA) – run by students for students
• Toolkit – clever apps and free training that can make your study life easier

Wherever you are in the world, you’ll feel part of our very special Aberdeen learning community.

To help you plan your studies, the key dates for each run of the course are as follows:

February 2024 start

• Course start date - 5 February 2024
• Induction - 8 February 2024, 10:00 – 11:00
• Unit 1 assessment tutorial - 20 February 2024, 10:00 – 11:00
• Unit 2 assessment tutorial - 13 March 2024, 10:00 – 11:00
• Unit 3 assessment tutorial - 16 April 2024, 10:00 – 11:00

Assessment submission deadlines

• Unit 1 assessment submission - 4 March 2024, 17:00
• Unit 2 assessment submission - 1 April 2024, 17:00
• Unit 3 assessment submission - 29 April 2024, 17:00

May 2024 start

• Course start date - 27 May 2024
• Induction - 29 May 2024, 10:00 – 11:00
• Unit 1 assessment tutorial - 17 June 2024, 11:00 – 12:00
• Unit 2 assessment tutorial - 11 July 2024, 10:00 – 11:00
• Unit 3 assessment tutorial - 13 August 2024, 10:00 – 11:00
• Unit 1 assessment submission - 28 June 2024, 17:00
• Unit 2 assessment submission - 29 July 2024, 17:30
• Unit 3 assessment submission - 30 August 2024, 17:00

September 2024 start

• Course start date - 30 September 2024
• Induction - 3 October 2024, 10:00 – 11:00
• Unit 1 assessment tutorial - 15 October 2024, 10:00 – 11:00
• Unit 2 assessment tutorial - 13 November 2024, 10:00 – 11:00
• Unit 3 assessment tutorial - 19 December 2024, 10:00 – 11:00
• Unit 1 assessment submission - 1 November 2024, 17:00
• Unit 2 assessment submission - 2 December 2024, 17:00
• Unit 3 assessment submission - 6 January 2025, 17:00

Your course tutor

Clare Trembleau

Clare is a Staff Development Partner with the University of Aberdeen. She is an experienced Learning & Development professional who has worked in the public, private and third sector. Clare specialises in designing and delivering leadership and management courses. She has over 10 years’ experience as an ILM Level 5 qualified coach and mentor.

Where this will take you

Your ilm certificate.

You’ll receive a Level 5 Certificate in Leadership and Management from the ILM when you successfully complete the course.

The ILM is the UK’s leading provider of leadership, management and coaching qualifications, with over 50 years’ experience in learning and development. Every year they improve the leadership skills and success levels of over 90,000 managers.

If you have line management responsibilities now or are looking at the bigger picture of promotion, this course is a must-have on your CV. Dave Macdonald, ILM Level 5 student

Leaders and managers are often promoted to their position with very little, if any, structured support and training. This course will benchmark your managerial skills and develop your ability to lead, motivate and inspire.

Designed for project managers, department heads and other practising middle managers, this qualification will prepare you for senior management responsibilities.

Your employer or professional institute may recognise this course for Continuing Professional Development (CPD). Talk to your employer or institute to find out more.

Free career support

Access our free careers service while you study.

• 1:1 appointments
• Interview prep
• Job opportunities

See how our careers service can help you .

Build your learning with more short courses

You can continue building your qualifications with our CV-enhancing online leadership courses, including further ILM courses.

Many carry credits you can build up into postgraduate qualifications.

• View our online leadership courses .
• Find out more about credits .

Entry requirements

It requirements.

You will need access to:

A computer (PC, laptop or Mac) operating on either:

• Windows 10 or later
• macOS 10.15 (Catalina) or later.

Most teaching materials are smartphone- and tablet-friendly. But we recommend a proper laptop or desktop for completing assignments comfortably.

Reliable internet access

We recommend:

• a wired connection
• a minimum download speed of 2 Mbps so you can take part fully in live sessions.

Speakers or headphones

• We recommend a headset with built-in microphone and earphones if you’re likely to study in an environment with background noise.
• A webcam is optional, but you may like to use one for some interactive sessions.

We’ll give you access to Office365 applications. This means you can use online versions of Microsoft Word, Excel, and PowerPoint and install these programs on up to five personal devices.

If your course requires specialist software, we’ll provide you with access to this and a licence that lasts throughout your studies.

See our detailed IT requirements for more information.

Study experience

When you study with us, you can expect a first-class support structure so that you’re never alone in your studies.

But learning online does mean you have to motivate yourself and manage your own time.

Your most important commitment will be time – the time to work through, reflect on and understand your teaching materials.

Before you start a course that involves a high degree of independent study, we recommend looking at the time you will be able to devote to your studies each week:

• Be realistic
• Create a weekly schedule as a guide

If you have any questions about studying online, get in touch with our friendly team . We’re here to help.

Fees and funding

Fee payment.

Your course fee needs to be paid in full before you start your course.

We accept payment via Visa Debit, Visa Credit and Mastercard.

Ways to save

You may be able to get help funding this course via:

• discounts – if any discounts are available for this course, they’ll appear in the section below
• employer sponsorship – we accept full and partial fee payments from sponsors.

Find out more about funding options .

Student card

All our students are entitled to a University of Aberdeen student card. This gives you access to a range of student discounts around the city and online.

There are no entry requirements for this course, but knowledge of your organisation to support assignment reflection is necessary.

You’ll normally be a practising manager who is able to complete a work-based assignment as part of the course. The course assignments require work-based examples of translating theory into practice.

You will need a level of reading and writing comprehension equivalent to National 3, Standard Grade or GCSE. This course is delivered in English.

Apply for this course

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ILM Level 5 Certificate/Diploma in Effective Coaching and Mentoring

Course summary

Aimed at: Middle Managers and/or HR and OD professionals

Duration: Approximately 12 months, depending on work commitments

Accreditation: ILM, City & Guilds

Qualification: Level 5

Course overview

Elevate your career with our undergraduate-level qualification tailored for mid-level managers and those looking to use coaching in the workplace. Gain essential skills and knowledge in management coaching and mentoring through our year-long program. Benefit from interactive workshops, personalised tutor support, and practical assignments. Earn an internationally recognised ILM Level 5 Certificate upon completion. Enroll now and unlock new opportunities for professional growth!

This year long programme will develop your capability to act as a management coach and mentor.  The stimulating practical and theory-based work will enable you to work with any client to support their career development and enhance their skills.

Course features

• A highly interactive course with 5 live workshop days of in-depth workshops and peer support.
• 12 month Personal Tutor / mentor coach support: advice and guidance, feedback on draft assignments and 3 hours of coaching supervision.
• 1-to-1 advice and practical help from our expert tutors who have trained people from some of the world’s largest organisations.
• All materials; programme folder, handbooks, workbooks and access to a range of coaching resources.
• On successful achievement, an internationally recognised and respected ILM Level 5 Certificate as well as 16 credits on the international qualifications framework.

Programme Dates (5 workshop days)

• 19 & 20 March, 29 & 30 April and 15 July- Fully Booked
• 17 & 18 April, 22 & 23 May, 11 September- Fully Booked
• 22-24 May ( F2F ), 24 June and 12 September (London Hybrid Programme) – Open for Registrations
• 11 & 12 July, 19 & 20 Sept and 9 Jan 2025 – Open for Registrations
• 23 & 24 September, 21 & 22 October and 23 January 2025 – Open for Registrations
• 7 – 8 November, 9 & 10 December and 17 March 2025- Open for Registrations

Course tutors

We deliver our courses in a unique way, reflecting our core beliefs of respect, rigour, integrity, professionalism and success. Our team of professional tutors are all practicing coaches.  Tutors bring a mix of their dynamic coaching practice underpinned by the experience and rigour of programme delivery to achieve the results BSC are so proud of.

Our Faculty

What you will need

• Experience of coaching within an organisation
• Microsoft Word software, or equivalent
• An email account

How the course works

The course begins with 2/3 days in a seminar environment.  These days will be both theory and practice-based, aimed at giving you a strong body of knowledge whilst preparing you for your assignment, portfolio, reflective journal and 18 hours of coaching or mentoring activity with a minimum of 2 and a maximum of 3 individuals. The other 2 workshop days are scheduled midway through your assessments.

• Assignment : Understanding Effective Coaching or Mentoring within an Organisational Context   Research and critical review of the role of a coach, difference between coaching and mentoring, use of coaching and mentoring in organisations,  integration of coaching and mentoring in organisations, role of contracting, confidentiality, ethics etc (a theory paper). The suggested word count for this unit is 4,000 to 5,500 words (limit 6050), not including appendices.
• Portfolio :   Undertaking Effective Coaching or Mentoring within an Organisational Context  (18 hours Certificate, 54 hours Diploma) which includes coaching logs and supporting documentation in the form of a Portfolio which must fulfil specified assessment criteria
• Reflective Journal :  Reviewing own Ability as a Coach or Mentor within an Organisational Context  This is in the form of a diary which uses evidence from your Portfolio to provide a reflective overview of your journey as a coach providing a reflection on your development throughout the programme and on your ability to perform effectively as a coach or mentor within an Organisational Context

When you have finished

You will receive an internationally recognised ILM, QCF credited Certificate. As a member of the prestigious British School of Coaching Alumni you will join a network of professional coaches with access to a wide range of coaching resources and information.

Progression routes

The  ILM Level 5 Diploma in Effective Coaching and Mentoring.   Build on your achievement with a further 42 hours of coaching practice (total 60 hours)  and an extra 2 tutorial days.

ILM Level 7 Certificate in Executive and Senior Level Coaches and Mentors.   Give your coaching practice a stamp of professionalism – this is the highest level coaching qualification available.

How to apply

Please complete and return the Application Form (above right) to [email protected] or contact us for a free consultation today.

#bsccoaching

Apr 17, 2024

8:45am - 5:00pm

Cert: 16 QCF Credits; Dip: 38 QCF Credits

Programme Review

I now know that coaching is the right path for me. I have learnt more on the 5 programme days than the previous 6  months of tentatively researching at home - Sales Manager

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PD122 Managing Stress and Conflict in the Organisation (ILM506)

Topic outline.

Hide Assessment Info ▼

Assessment Overview

• Course Delivery Profile
• Assessment and Feedback Info
• Learning Outcomes and Assessment Criteria

Submit Assignments

• Submit Assignment - All Groups
• Example Assignment 2
• Example Assignment 3

General Information

Pre-course Activities

None for this course

Session One Materials

Session Two Materials

All materials are currently in the section for session one

For this unit, you have a single assignment to complete that covers all the assessment criteria and which you should complete on the Assignment Template provided.

Submit your answers electronically by uploading a file via the assignment submission point below.

Further Information

Sources of further help (from the workbook)

Where employees are experiencing levels of stress which require professional or specialist help, it is important encourage them to make full use of internal support, namely:

• Human Resources
• Occupational Health
• The Employee Assistance Programme.

If, for whatever reason, an employee is reluctant to take this route they may feel more comfortable using external source of support. Some of the main avenues which may be relevant here are:

• Depression  
• Eating disorders  
• Relationships  

For managers and staff wanting to find out more about stress and how to manage it effectively, the following websites will be useful:

• Health and Safety Executive (HSE)   
• International Stress Management Association (ISMA)  
• Arbitration and Conciliation Advisory Service (ACAS)   
• Trades Union Congress (TUC)  
• Chartered Institute of Personnel and Development (CIPD)    

ILM Level 5

Coaching & mentoring qualifications.

Why inspired2learn?

Chosing the right provider for ilm level 5.

• You will be a confident coach or mentor when you train with inspired2learn
• Work with Clare, the EMCC Global Coach of the Year 2023 ! Benefit from her knowledge, experience and networks.
• We won’t cut corners in the way we look after you  
• Meet a wide range of other learners for peer support and networking
• All our tutors are qualified coaches who run their own coaching business – plenty of advice and hints and tips from practising coaches
• A flexible virtual learning approach where you will receive unprecedented support from tutors who care about your success and professionalism
• Inspired2learn is a trusted and quality provider with over 20 years’ experience
• You are never just a number – we will make the effort to get to know you
• All our ILM qualifications include CPD hours with the AC and AC Accredited training options – all FREE within the fees – gain DOUBLE ACCREDITATION
• We are one of only 8 providers in the UK who are approved to deliver the Accredited Advanced Diploma in Coach Training (AADCT) – only one other provider has this embedded within their ILM qualifications for double accreditation, which makes us pretty unique!
• An extensive library of recorded webinars plus live events – the option for a NLP Coach Diploma absolutely FREE – there’s nothing else like it in the UK
• A great alternative to the apprenticeship route with the advantage of significant flexibility of study outside of working hours
• A personalised learner journey with plenty of structure and checklists
• A virtual course where you will still meet lots of people and be part of a community of coaches – start any time
• Join coaching triads or pairs and receive plenty of peer support
• Ongoing alumni support  

Why an ILM level 5 Qualification?

Chosing the right recognition.

• Gain a qualification that is regulated by Ofqual and is transferable
• A qualification that is respected across all sectors and industries in the UK and beyond –seen as the gold standard by many in coaching & mentoring
• Organisations often require an ILM qualification if you wish to be a coach or mentor for them – either extneral or internal 
• Coaching pools in organisations often require their internal coaches to be at least ILM level 5 qualified.
• Coaching directories often require a recognised qualification
• To make your own business more competitive in the coaching market
• To enable you to be like other qualified coaches in an increasingly saturated and competitive market
• So that you don’t miss out on coaching opportunities that require a qualification
• For professional credibility and to demonstrate your commitment to ethics and high standards

Certificate

Ilm level 5 certificate - effective coaching & mentoring.

You will complete three written assignments. The first written assignment examines the theory and best practice in workplace coaching and mentoring. This is followed by 18 practical hours of coaching or mentoring and the submission of a portfolio of evidence. The final assignment is a reflection on your strengths and areas for development, plus planning for your future CPD as a coach or mentor. You will receive plenty of tutor support, student membership of the Association for Coaching, access to Coaching at Work magazine and plenty of webinars and virtual workshops to develop your practical skills. Scroll down this page for a full list of units and more detail about how we will look after you during your studies.

• 1 year for completion • 3  assignments, including a portfolio of evidence for the practical hours • £1,995 + VAT

ILM Level 5 Diploma - Effective Coaching & Mentoring

You will complete three written assignments. The first written assignment examines the theory and best practice in workplace coaching and mentoring. This is followed by 54 practical hours of coaching or mentoring and the submission of a portfolio of evidence. The final assignment is a reflection on your strengths and areas for development, plus planning for your future CPD as a coach or mentor. You will receive plenty of tutor support, student membership of the Association for Coaching, access to Coaching at Work magazine and plenty of webinars and virtual workshops to develop your practical skills. Scroll down this page for a full list of units and more detail about how we will look after you during your studies.

• 1 year for completion • 3  assignments, including a portfolio of evidence for the practical hours • £2,795 + VAT

Getting started

Chosing the right qualification.

There are no formal entry requirements – you are welcome to give us a call for an informal chat about the different options and levels. It can be a minefield deciding on the best option and knowing where to start – we will give you impartial advice.

Many organisations require the ILM L5 coaching qualification for membership of their internal coaching pools. We can help you and/or your coaching pool to grow, develop and support the wider coaching culture in your organisation. We have some great case studies for how we have supported coaching culture in a variety of different workplaces.

You can also set up your own coaching business as a professional and ethical coach  with the Level 5 qualification. It’s great for your CV and business portfolio.

Scroll down to find out more about learning materials and how you will be assessed. 

If you want to find out about the level 3 or 7 coaching & mentoring qualifications, return to the ILM homepage.

Training as a Coach with i2l has been life changing

“My initial objective was to improve my people management skills by developing a coaching approach. As a result of becoming more self-aware, I have been able to enhance my skills, manage my judgments and improve my communication and overall performance. I have a clear understanding of the importance of being non-judgmental and not making assumptions. I have stopped trying to be a ‘fixer’ and I have learnt to help my reports / clients to reach their own conclusions and come up with their own decisions and solutions. Learning to coach has improved my own performance and I am able to harvest this learning with the team of line managers who report into me. They in turn are developing a coaching approach. I have used my new coaching approach to enhance their self-awareness and their personal development has increased their levels of confidence and improved their competence as people managers. This has made us a strong Resource Team respected across the organisation. 

I have used my coaching skills to develop others across our function and this has enabled them to develop their potential and progress their careers. By developing internally, I am able to build a strong succession plan and as a result, we have high levels of job satisfaction and good attrition rates within our function. Understanding the coaching process and using a coaching model has helped me to structure my sessions effectively and I have really benefited through learning to use new tools and techniques e.g. the Values activity has helped my clients with better decision making. 

My two years of training as a Coach with i2l has been life-changing and it has been so beneficial not only in my work but in my personal life. I have learnt so much about myself in the process and I have become a more understanding person as a result.”

Qualification overview

The ILM Level 5 qualifications in coaching and mentoring are popular with internal coaches and mentors in organisations as well as freelance coaches. 

Level 5 is suitable for beginners (aspiring coaches / mentors) and also those who have already got lots of  experience.

Typical job titles in organisations include manager, trainer, HR business partner or L&D manager. Maybe you wish to join your internal coaching pool and require a qualification or perhaps you offer coaching as part of your business and are seeking to take your coaching to the next level.

Select the qualification that best suits your development needs and time commitment.

All our ILM qualificaitons include CPD hours with the AC and AC Accredited training options – all FREE within the fees – gain DOUBLE ACCREDITATION

All our ILM coaching courses include the option to complete a free Diploma in NLP Coaching .

The Level 5 ILM coaching and mentoring qualifications are available as virtual learning (start any time) or we can design and deliver a bespoke programme for your organisation.

Call us on 01380 888013 to find out more or use the enquiry form at the bottom of the page.

ILM Level 5 Certificate or Diploma in Effective Coaching & Mentoring - Units of Study

A quick summary.

This unit will improve your knowledge and understanding of organisational coaching and mentoring, including ethical practice. Assessment is via a written assignment where you are expected to reference wider reading and case-studies, plus personal examples where appropriate. 

Level 5 Certificate only. Undertake a minimum of 18 hours of effective coaching or mentoring within an organisational context plus at least an hour of formal supervision. This unit is assessed through the submission of a portfolio of evidence which will include detailed reflective logs, client feedback and robust record keeping.

Level 5 Diploma only. Undertake a minimum of 54 hours of effective coaching or mentoring within an organisational context plus at least three hours of formal supervision. This unit is assessed through the submission of a portfolio of evidence which will include detailed reflective logs, client feedback and robust record keeping.

This unit is a holistic review of your ability to perform effectively as a coach or mentor within an organisational context. it includes planning your ongoing CPD beyond completion of the qualification.

What you will receive:

Password access to our extensive library of study resources via our website. This includes templates for practical coaching activities and processes, plus a wealth of articles and other information for wider reading.

A customised learning journey for the qualification to help you plan your study. This will include monthly activities and milestones.

An induction pack which includes full details of the learning resources available to you, the assessment process and advice on how to write your assignments.

Assignment writing templates and indicative content to help you structure your assignments correctly, plus hints and tips. 

Assignment results and feedback within 21 days after submission, and normally much quicker than this!

You will also receive a pack of coaching cards and Clare’s three eBooks. 

Coaching at Work magazine and student membership of the Association for Coaching are also included.

You will benefit from a named personal tutor (T&Cs apply) who will offer:

• Plenty of email contact to answer your questions and give you guidance
• Very prompt responses and plenty of encouragement
• The option to arrange additional telephone / MT / Zoom support
• Advice to help you understand assignment tasks and the assessment process
• Signposting to useful resources
• Review and feedback on draft work for your first assignment.
• Review and feedback on your practical reflective logs and help with compiling your portfolio of evidence.
• Specialist ADHD tutor available

ILM Level 5 - Effective Coaching & Mentoring

Get in touch to find out more! Email [email protected] with your questions or call +44 (0)1380 888013

£1,995 + VAT

£2,795.00 + vat.

Next steps...

Feel free to call us for a chat, especially if you are unsure which qualification is right for you. Clare or Sally will be able to give you plenty of advice (and you definitely won’t get stuck in sales call!).

Choosing the best coaching qualification to suit your needs can be a minefield and we are very happy to give you impartial advice and help you find what you need and want, even if this means we’re not the right provider for you. We can explain different qualification and accreditation options to help you navigate the choices available.

Payment plans available.

inspired2learn are proud to be an approved ELCAS supplier (enhanced learning credits) assisting HM Forces personnel wanting help with high quality resettlement training and qualifications for career transition into civilian life.

Testimonials

What our customers say about us..., amazing resources.

I am really enjoying the course so far, there are so many amazing resources available, and the level of support is really great. I really enjoyed the introduction to coaching webinar I found that one super inspiring!

A warm and friendly environment in all the training sessions

I learnt a huge amount about being a coach.

The programme met my objectives because I wanted to become a qualified coach and the inspired2learn course has given me lots of knowledge and skills. This includes NLP, coaching models (neurological levels), self-reflection, contracting requirements, ethics, deep listening, heightened self-awareness and measuring ROI/E. The individuals I have coached have progressed personally, adding value to my organisation. This was a fantastic course, thanks for all of your support – I learnt a huge amount!

Clare helped me achieve a ‘ good pass’ in my first assignment

Studying whilst working in a demanding role, running a busy home and completing assignments after being out of the academic arena for sometime is a challenge. However, Clare helped me achieve a ‘ good pass’ in my first assignment by giving feedback, and signposting me to additional reading material on each section. I could therefore move onto the next section knowing that I was on the right track and could be confident that I would have a good quality finished assignment.

I thought it was excellent

Thank you for delivering a fantastic, engaging enlightening, no nonsense and thought provoking 2 day workshop. I honestly mean it. I thought it was excellent. In terms of a learning experience I couldn’t fault it. The pacing, content, tone and environment you created was so conducive to learning. I learnt SO much and equally as important I have been inspired to want to learn more. You made me feel comfortable outside my comfort zone!! It was great to be with such lovely and interesting people as well. PS. My 80s T Shirt …. “Be the best version of me”….. I don’t think I’ve been it for a while and the last 2 days have genuinely been a call to action for me to be that person again. Thank you

Offered such a great opportunity

The 2 day sessions with Claire offered such a great opportunity to meet others who are on the same journey although at different starting points. It was really thought provoking, inciteful and motivational. It was useful to hear that my feelings of being overwhelmed, didn’t just belong to me!

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The only way is forwards

You are absolutely right about what you say about coaching, and the impact of the course has been quite significant for me already in making some changes, particularly in my professional life. Watch this space and LinkedIn – it’s definitely an irreversible journey that I am about to go on and the only way is forwards.

Clare is such an inspiration

I really enjoyed days 1&2 of the training. It was a baptism of fire with Clare being such an inspiration . I was (am) still a little overwhelmed at the sheer amount of material on offer , but am slowly beginning to get to grips with the vastness and conversely what Clare defined as “the simplicity” of coaching.

Very thought provoking

It was really good – very thought-provoking -very high quality. Really impressive trainer. Felt that there was a real depth of quality to the whole offer both the depth of Clare’s expertise in the training days, the ongoing support and the way the qualification is backed up by Wiltshire’s whole approach to coaching. All felt very thought through.

Qualification has enriched my own practice in the roles of line manager

Being forced to take longer over my coaching qualification due to the pandemic, led to a deepening of practice and a greater awareness of my development needs. The knowledge transfer on a number of tools and techniques has been great, but the best element for me was the development of my “reflective capacity” to learn as I went along and in dialogue with peers/supervisor/community. The coaching network that the qualified coaches feed into within my organisation, has never been stronger. The business now has additional coaching capacity to address behavioural and developmental needs. The qualification has also enriched of my own practice in the roles of line manager and internal consultant/project manager when it comes to contracting with people and evaluation.

Helped me secure a new role

I thought I’d drop you a line to let you know that I have accepted a new job in a research facility so a very different working environment. I will be moving into another People Partner role, working directly with my client group (scientists mainly!) and be their link to other specialist functions in HR. Thanks for all your help and support. Having the coaching skills (and qualification) definitely helped with securing this role.

Fantastic support

Fantastic support – I was extremely grateful for not just this support but the experience and feedback provided which allowed me to gain this qualification. The ongoing e-mails and support literature were extremely useful during my studying. I have retained a great deal of this material for use in future development and learning. I had limited theoretical knowledge of coaching and mentoring; this has now developed as a result of the course. The big step up in the skills/knowledge/understanding for me was once I began the coaching delivery. Without the theoretical knowledge I had gained this would not have been so successful. It has also encouraged the requirement for further learning after the qualification.

I have thoroughly enjoyed completing this qualification

I have thoroughly enjoyed completing this qualification. The support, learning, resources have been of such a high quality. I have felt supported, encouraged and inspired throughout. I have a better understanding of NLP, various coaching models, Standards of Conduct, Ethical guidelines. I also have an improved knowledge of listening, questioning techniques, rapport building and relationship management. I also feel more self-aware of how my behaviours impact on those around me. I have loved completing this qualification, the additional masterclasses, virtual sessions and call support have been valuable. I have and will continue to recommend Inspired2Learn to friends and colleagues. Thank you!

I finally felt I have learnt something

The difference between the original training I received, and the training I was offered by Inspired2Learn was stark. I finally felt I have learnt something and that I had someone who was able to provide useful and relevant coaching information. All the sessions were very well prepared, we were given good resources, and I felt very well supported when working on my assignments. I met my objective in terms of finally obtaining my qualification, but throughout this process I have learnt so much more. I feel I now have a very strong basis for my coaching practice, and I am confident in my knowledge. I have developed good skills/knowledge of contracting, structuring the coaching practice, questioning and listening skills, understanding and knowledge of different coaching tools and ethics of the coaching process. I know what to do to keep on developing and reflecting on my coaching practice. I have provided coaching support to several staff as a coach, but I also utilise my coaching skills in my day to day work as an HR Business Partner, providing support to senior managers across the organisation. Just a big thank you. I wouldn’t have been able to complete this qualification without your ongoing support.

I have been able to enhance my skills and overall performance at work

My initial objective was to improve my people management skills by developing a coaching approach. As a result of becoming more self-aware, I have been able to enhance my skills, manage my judgments and improve my communication and overall performance. I have a clear understanding of the importance of being non-judgmental and not making assumptions. I have stopped trying to be a ‘fixer’ and I have learnt to help my reports / clients to reach their own conclusions and come up with their own decisions and solutions. Learning to coach has improved my own performance and I am able to harvest this learning with the team of line managers who report into me. They in turn are developing a coaching approach. I have used my new coaching approach to enhance their self-awareness and their personal development has increased their levels of confidence and improved their competence as people managers. This has made us a strong Resource Team respected across the organisation. I have used my coaching skills to develop others across our function and this has enabled them to develop their potential and progress their careers. By developing internally, I am able to build a strong succession plan and as a result, we have high levels of job satisfaction and good attrition rates within our function. Understanding the coaching process and using a coaching model has helped me to structure my sessions effectively and I have really benefited through learning to use new tools and techniques e.g. the Values activity has helped my clients with better decision making. Overall, my two years of training as a Coach with i2l has been life changing and it has been so beneficial not only in my work but in my personal life. I have learnt so much about myself in the process and I have become a more understanding person as a result.

Clare has been absolutely fantastic, forever patient, a trusted and reliable guide

Clare has been absolutely fantastic, forever patient, a trusted and reliable guide. I will forever be grateful for her belief in me to complete this course, when I was seriously doubting myself at times. Clare is a model coach and a great tutor. I have learned a skill that I thought I would never have. I have a very thorough understanding of coaching and all it’s attributes, but also a good understanding and confidence of where and how to find out an awful lot more about things. The programme was probably a lot more involved and time consuming that I had anticipated, but thoroughly fulfilling and satisfying to complete.

Thank you again for all the resources

Thank you again for all the resources. I must say I’m really impressed already by resources on this course and most particularly by the level of your personal support.

Appreciated all the support – I am now a member of my internal coaching pool

I’ve appreciated all the support you’ve given, all the feedback to help me over ‘stuck’ points in the assignments and for creating such a warm and friendly environment in all the training sessions, both face to face and virtually. I’ve really enjoyed being part of this programme and am so glad to have done it as it’s given me such a positive start to my coaching journey. I’m now a member of my internal coaching pool and working with three clients.

Your coaching webinars are fantastic

Your coaching webinars are fantastic and really helped me to get back to the essence of coaching. Following on from my experience within the online coaching industry (I think it should be renamed as online marketing industry ??) I questioned my skills, my passion for it and the purpose of coaching, but your work and sessions helped me to get back to the heart of why I was passionate about it in the first place and reminded me of the power of real/true coaching ?.

Theory helps to support the practical work

I must admit I didn’t think I would enjoy the assignment side, but unlike other assignment-based assessments I have undertaken in the past, I feel that this one does help to piece together and reinforce some of the practical coaching

Thank you for delivering a fantastic, engaging and enlightening workshop

Thank you for delivering a fantastic, engaging enlightening, no nonsense and thought provoking 2 day workshop. I honestly mean it. I thought it was excellent. In terms of a learning experience I couldn’t fault it. The pacing, content, tone and environment you created was so conducive to learning. I learnt SO much and equally as important I have been inspired to want to learn more. You made me feel comfortable outside my comfort zone!! It was great to be with such lovely and interesting people as well. Thank you

Thanks for the past two days Clare – they were fab

Really inspired me and made me realise there can be a world of challenge out there beyond the fire service.

Exactly what we need

inspired2learn have just delivered our induction session for this qualification – three of us have enrolled and we are internal coaches and trainers in the Police. Clare’s brand of pragmatism and support is proving to be exactly what we need.

A HUGE thank you to you

A HUGE thank you to you for your support with the assignments over the years!!!! I’m a much a better coach as a result of your assignment input and supervision – just wished I’d had the time to have had more supervision from you. Also a MASSIVE thank you for contacting your network to offer my free coaching services once I left the Council to get in more coaching hours. My ability to focus my time fully on my clients and reflecting on the session, has also definitely helped me become a much better coach. I should also say I found your book really great and your courses very helpful. Studying whilst working in a demanding role, running a busy home and completing assignments after being out of the academic arena for sometime is a challenge. However, Clare helped me achieve a ‘ good pass’ in my first assignment by giving feedback, and signposting me to additional reading material on each section. I could therefore move onto the next section knowing that I was on the right track and could be confident that I would have a good quality finished assignment.

Taken away a clear plan

I have taken away a clear plan of what I need to do next week to pull together my coaching toolkit to help me in my preparation to coach and start the Level 5 assignments. I’m committed to starting my coaching practice within the law firm that I work and I am going to speak to my line manager to identify suitable coachees.

As a coach I am better able to support individuals as part of their development journey, and help ensure they are well-placed to deliver on personal and organisational goals.

I2l webinars gave me practical tools to use straight away, you have truly inspired me.

You have truly inspired me thank you.

Really enjoying this course

I am really enjoying this course. I feel like a child in sweetie shop! !

I could be confident that I would have a good quality finished assignment

Thank you for delivering a fantastic, engaging enlightening, no nonsense and thought provoking 2 day workshop..

I know I have said it before but I am really enjoying this course. I feel like a child in sweetie shop!

I really enjoyed days 1&2 of the training. Clare is such an inspiration.

I really enjoyed days 1&2 of the training. It was a baptism of fire with Clare being such an inspiration. I was (am) still a little overwhelmed at the sheer amount of material on offer , but am slowly beginning to get to grips with the vastness and conversely what Clare defined as “the simplicity” of coaching.

It was really good – very thought provoking – very high quality. Really impressive trainer.

It was really good – very thought provoking – very high quality. Really impressive trainer. Felt that there was a real depth of quality to the whole offer both the depth of Care’s expertise in the training days, the ongoing support and the way the qualification is backed up by Wiltshire’s whole approach to coaching. All felt very thought through.

The qualification has also enriched of my own practice in the roles of line manager and internal consultant/project manager when it comes to contracting with people and evaluation.

Having the coaching skills (and qualification) definitely helped with securing this role, fantastic support – i was extremely grateful for not just this support but the experience and feedback provided which allowed me to gain this qualification, i have loved completing this qualification, the additional masterclasses, virtual sessions and call support have been valuable, i feel i now have a very strong basis for my coaching practice, and i am confident in my knowledge, i have been able to enhance my skills, manage my judgments and improve my communication and overall performance.

Clare has been absolutely fantastic, forever patient, a trusted and reliable guide. I will forever be grateful for her belief in me to complete this course, when I was seriously doubting myself at times. Clare is a model coach and a great tutor. I have learned a skill that I thought I would never have. I have a very thorough understanding of coaching and all it’s attributes, but also a good understanding and confidence of where and how to find out an awful lot more about things. The programme was probably a lot more involved and time consuming that I had anticipated, but thoroughly fulfilling and satisfying to complete.”

Really impressed already by the resources on this course

A warm and friendly environment, reminded me of the power of real coaching.

Your coaching webinars are fantastic and really helped me to get back to the essence of coaching. Following on from my experience within the online coaching industry (I think it should be renamed as online marketing industry ??) I questioned my skills, my passion for it and the purpose of coaching, but your work and sessions helped me to get back to the heart of why I was passionate about it in the first place and reminded me of the power of real/true coaching ?

Helps to piece together and reinforce practical coaching 

A fantastic, engaging, and thought provoking workshop.

“Thank you for delivering a fantastic, engaging enlightening, no nonsense and thought provoking 2 day workshop. I honestly mean it. I thought it was excellent. In terms of a learning experience I couldn’t fault it. The pacing, content, tone and environment you created was so conducive to learning. I learnt SO much and equally as important I have been inspired to want to learn more. You made me feel comfortable outside my comfort zone!! It was great to be with such lovely and interesting people as well. Thank you”

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• Qualifications

Level 5 Certificate and Diploma in Effective Coaching and Mentoring

• Be able to assess your own skills, knowledge and behaviours as a coach and mentor
• Know how to manage the coaching or mentoring process within an organisational context
• Deepen your understanding of how the organisational context can affect coaching or mentoring
• Plan, deliver and review your coaching and mentoring
• Plan your future development in coaching or mentoring
• Ensure the individuals you develop as effective coaches and mentors are equipped  with the skills, knowledge and understanding they require
• Develop a coaching and mentoring culture so that individuals can improve their  performance and organisational productivity
• ILM Level 5 Award, Certificate or Diploma in Leadership and Management
• ILM Level 7 Certificate or Diploma for Executive and Senior Level Coaches  and Mentors
• ILM Level 7 Certificate or Diploma for Coaching Supervisors 
• ILM Level 7 Award, Certificate or Diploma in Leadership and Management

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