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Automotive Service Advisor Resume Examples

As an automotive service advisor, it is important to have a resume that stands out from the crowd. This guide provides step-by-step instructions on how to craft the perfect automotive service advisor resume. It also provides examples of resumes written by professionals in the industry, which can be used as a reference. With the right information and resources, you can create an effective and convincing resume that will help you get the job you want.

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Automotive Service Advisor

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dynamic and experienced Automotive Service Advisor with 8+ years of experience in providing service and repair advice to customers. Proficient in providing customer service and technical advice to clients as well as troubleshooting and diagnosing complex automotive problems. Skilled in coordinating with service technicians to ensure quality and timely services. A customer- oriented professional with a commitment to providing timely, accurate and cost- effective services.

Core Skills :

• Expert knowledge of automotive systems
• Excellent customer service skills
• Superb diagnostic and troubleshooting skills
• In- depth knowledge of automotive service and repair
• Proven ability to assess customer needs
• Excellent communication and interpersonal skills
• Ability to work independently and in a team
• Exceptional problem- solving and organizational skills

Professional Experience :

Automotive Service Advisor, ABC Auto Repair, YYY, FL

• Provided technical advice and customer service to customers, helping them understand their automotive services and repairs
• Assessed customer needs and provided appropriate services while managing customer expectations
• Communicated with service technicians to ensure timely and accurate services
• Developed and maintained relationships with customers by providing technical advice and service consultation
• Examined vehicles to determine required services, and prepared quotes for services
• Resolved customer complaints in a timely manner
• Maintained and updated customers’ service records

Education :

Bachelor of Science in Automotive Technology, University of Florida, XXX, FL

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Automotive Service Advisor Resume with No Experience

• Recent college graduate with a degree in automotive engineering, eager to use my technical knowledge and problem- solving skills in the role of an Automotive Service Advisor.
• Looking for an opportunity to provide excellent customer service and build strong relationships with clients.
• Excellent communication and interpersonal skills.
• Knowledge of automotive engineering principles.
• Ability to perform basic troubleshooting and diagnostic tests.
• Familiarity with the latest automotive technology.
• Proficient in Microsoft Office Suite.
• Detail- oriented and organized.

Responsibilities :

• Greet customers warmly and assess their needs.
• Provide honest and reliable advice on service and repair options.
• Maintain up- to- date records of customer vehicles and services.
• Write detailed repair estimates and invoices.
• Keep customers informed of progress and answer any questions.
• Handle customer complaints in a professional manner.
• Ensure quality control of all repairs.

Experience 0 Years

Level Junior

Education Bachelor’s

Automotive Service Advisor Resume with 2 Years of Experience

Highly motivated and experienced Automotive Service Advisor with strong customer service, communications and problem- solving skills. Possessing 2 years of experience in promoting automotive services, inspecting vehicles and working with customers to select services to meet their needs. Committed to outstanding customer service and providing the best experience possible.

• Customer Service
• Automotive Services Promotion
• Computer literacy
• Problem- solving
• Verbal and Written Communication
• Inspecting Vehicles
• Greeted customers and discussed services needed for their vehicles
• Inspected vehicles and identified issues to recommend related services
• Executed service contracts for customers in alignment with the service needs
• Addressed customer concerns, complaints, and inquiries in a prompt and professional manner
• Generated high quality service quotations to customers
• Processed payments for services rendered and maintained accurate records
• Monitored and updated customer records in database
• Collaborated with service technicians to ensure accurate and timely completion of services
• Developed and maintained relationships with customers to ensure customer satisfaction
• Handled inventory in accordance with company standards

Experience 2+ Years

Automotive Service Advisor Resume with 5 Years of Experience

Dynamic automotive service advisor with 5 years of experience in the automotive industry. Expertise in customer service, troubleshooting, problem- solving, and working with customers to resolve automotive service needs. Possesses exceptional technical knowledge of automotive repair and maintenance. A self- starter with a proven record of success in providing excellent customer service and quality repairs.

• Automotive Troubleshooting
• Technical Knowledge
• Analytical Thinking
• Problem- Solving
• Automotive Repair & Maintenance
• Time Management
• Communication
• Organization
• Advise customers on automotive maintenance and repair needs, services and products.
• Respond to customer inquiries and provide accurate estimates and explanations of automotive repairs.
• Inspect and diagnose customer vehicles and determine necessary repairs.
• Verify that all required diagnostic, repair and maintenance services are completed correctly and in a timely manner.
• Communicate and provide customers with repair and maintenance options, educational material, and service recommendations.
• Track and document customer service inquiries and complaints.
• Troubleshoot and diagnose complex automotive problems.
• Coordinate with service technicians and provide support to ensure quality repairs.
• Develop and maintain positive customer relationships.
• Develop and implement effective processes and procedures to improve customer service and service quality.

Experience 5+ Years

Level Senior

Automotive Service Advisor Resume with 7 Years of Experience

Motivated and knowledgeable Automotive Service Advisor with seven years of professional experience in providing professional, knowledge- based advisement to customers. An organized and detail- oriented individual with the ability to stay up to date with the latest trends in the automotive industry.

• Superior customer service
• Excellent communication skills
• In- depth knowledge of automotive parts and services
• Strong problem- solving skills
• Ability to multi- task
• Ability to upsell
• Knowledge of automotive systems
• Provide customers with knowledgeable advice on automotive services and products
• Develop and maintain a positive relationship with customers
• Generate repair orders and ensure accuracy of the documents
• Keep updated records of customer visits, services, and parts
• Assist in the processing of customer payments
• Analyze customer needs and recommend appropriate services and products
• Perform regular follow- ups with customers to ensure satisfactory service
• Monitor customer feedback and address customer complaints in a timely manner
• Maintain up to date knowledge of existing and new automotive services and products
• Provide additional support to the service department as needed
• Assist in the training of new service advisors
• Ensure that service areas are kept clean and presentable

Experience 7+ Years

Automotive Service Advisor Resume with 10 Years of Experience

Highly experienced and knowledgeable Automotive Service Advisor with 10 years of experience in the automotive services industry. Skilled in providing excellent customer service and diagnosing vehicle issues, as well as providing customers with advice regarding preventative maintenance. A team player with a proven ability to work well in a fast- paced environment and to handle multiple tasks simultaneously and efficiently.

• Outstanding customer service and communication skills
• Highly organized and detail- oriented
• Advanced knowledge of automotive components and systems
• Proficient in the use of computers and automotive software
• Ability to multitask effectively
• Excellent diagnostic and problem solving skills
• Good mechanical aptitude
• Greet customers, listen to their vehicle issues, and provide advice about potential services
• Maintain customer records and track service work
• Diagnose customer vehicles, identify the source of vehicle problems, and recommend solutions
• Explain the repair process and associated costs to customers
• Monitor vehicle progress, coordinate with technicians and other internal personnel
• Ensure customer satisfaction by advising them on preventative maintenance
• Track inventory and order parts as necessary
• Follow up with customers to ensure quality of service and customer satisfaction

Experience 10+ Years

Level Senior Manager

Education Master’s

Automotive Service Advisor Resume with 15 Years of Experience

A dedicated and knowledgeable Automotive Service Advisor with 15 years of experience in the automotive industry. Skilled at providing superior customer service and support to service clients. Experienced in overseeing the daily operations of the service department, including communicating with customers, scheduling appointments, and conducting service checks. Has excellent knowledge of vehicle systems, parts, and components.

• Strong communication and interpersonal skills
• Excellent computer and data entry skills
• Knowledgeable in automotive parts and components
• Comprehensive knowledge of automotive systems and repairs
• Strong organizational and problem- solving skills
• Greet customers and discuss their service needs
• Scheduling appointments for automotive repairs and maintenance
• Inspect vehicles and diagnose customer concerns
• Reviewing repair estimates with customers and obtaining approval
• Ordering parts and maintaining accurate inventory records
• Ensuring compliance with all safety regulations
• Keeping accurate records of customer information and service documentation
• Providing excellent customer service and resolving customer complaints

Experience 15+ Years

Level Director

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What should be included in a Automotive Service Advisor resume?

Having a great resume is essential to securing a position as an Automotive Service Advisor. This resume should include a summary of your relevant skills, qualifications, and experience in the automotive service industry. It should also highlight your ability to communicate effectively with customers and other automotive professionals. There are some key pieces of information that should be included in an Automotive Service Advisor resume:

• Education: Include information about any automotive service-related degrees or certifications, as well as any other relevant educational qualifications, such as a high school diploma or GED.
• Experience: List any previous automotive service-related experience that you have, including any positions you’ve held and the duties you performed.
• Skills: Highlight any relevant skills you have, such as effective communication, customer service, problem solving, and computer literacy.
• Personal Attributes: Mention any personal qualities that make you an ideal candidate for the position, such as a positive attitude, strong work ethic, and the ability to work well with others.
• Professional Affiliations: Include any professional organizations you’re a member of and any certifications you may have.

By including all this information in your Automotive Service Advisor resume, you’ll be able to showcase your knowledge and experience to potential employers. This will help you stand out from the competition and land the job.

What is a good summary for a Automotive Service Advisor resume?

A good summary for an Automotive Service Advisor resume should emphasize relevant skills and experience in the automotive field. It should highlight the advisor’s ability to assess customer needs and provide appropriate repair services. The resume should also include any certifications related to automotive service, such as ASE certification, to demonstrate the advisor’s expertise. The summary should also include the advisor’s ability to stay current on automotive trends and technologies, and any other specialties they may have. Finally, the summary should be concise and easy to read, and should clearly showcase the advisor’s qualifications.

What is a good objective for a Automotive Service Advisor resume?

When writing an Automotive Service Advisor resume, it’s important to focus on the skills, experience, and qualifications that make you stand out as a candidate. A well-crafted objective statement can help employers quickly determine whether you are the right fit for the position. Here are some good objectives to consider:

• To secure a position as an Automotive Service Advisor in a well-established dealership, leveraging 10+ years of customer service experience.
• To leverage my extensive automotive knowledge and customer service skills as an Automotive Service Advisor to ensure a smooth and successful service experience.
• To use my strong knowledge of automotive repairs and maintenance to become a successful Automotive Service Advisor and exceed customer expectations.
• To utilize my technical aptitude and customer service expertise to provide excellent customer service as an Automotive Service Advisor.
• To provide exceptional customer service as an Automotive Service Advisor, utilizing my strong knowledge of automotive parts and components.
• To be an Automotive Service Advisor at a reputable dealership, leveraging my 7+ years of customer service experience and technical aptitude.

How do you list Automotive Service Advisor skills on a resume?

When creating a resume for an Automotive Service Advisor position, it is important to list the specific skills needed to be successful in the position. Automotive Service Advisors are responsible for reviewing vehicle service needs with customers, recommending service, and overseeing the work of automotive technicians. Here are some important skills to list on a resume for an Automotive Service Advisor position:

• Excellent customer service and communication skills: Automotive Service Advisors must be excellent communicators to assess customer needs, provide recommendations, and explain the services and options available.
• Knowledge of automotive systems and services: Automotive Service Advisors should have a working knowledge of automotive systems, services, and repair options.
• Problem-solving skills: Automotive Service Advisors must be able to quickly assess and troubleshoot vehicle service needs.
• Organization and time management skills: Automotive Service Advisors must be able to manage multiple customer service needs and prioritize tasks in order to complete repairs in a timely manner.
• Computer skills: Automotive Service Advisors should be capable of using computer systems to enter customer data and view service records.

By including these Automotive Service Advisor skills on a resume, you can demonstrate to employers that you are qualified for the position.

What skills should I put on my resume for Automotive Service Advisor?

When writing a resume for an Automotive Service Advisor, it is important to showcase the skills required for the position. Automotive Service Advisors are responsible for providing customer service, offering advice on car repairs and maintenance, and administrating the sales process. To be successful in this role, employers are looking for Automotive Service Advisors with the right combination of technical, customer service, and communication skills.

Below are some skills to consider when creating your resume:

• Technical Knowledge: Automotive Service Advisors must have a comprehensive understanding of automotive systems, vehicles, and parts. They must be able to diagnose minor engine issues and offer solutions to customers.
• Customer Service: Automotive Service Advisors must be friendly and professional when dealing with customers. They must be able to listen to customer complaints and provide appropriate solutions.
• Communication: Automotive Service Advisors must be able to effectively communicate with customers and other service staff. They need to be able to explain technical automotive terms in a clear, concise manner.
• Administration: Automotive Service Advisors must be able to accurately document service orders and track payment information. They must be organized and able to work with various software programs.
• Problem-solving: Automotive Service Advisors need to be able to quickly assess customer concerns and provide appropriate solutions. They must be able to identify possible mechanical issues and offer sound advice to customers.

By highlighting the above skills on your resume, employers will get a clear sense of your qualifications for the Automotive Service Advisor role. Make sure to include examples of your experience and any completed training programs to further demonstrate your expertise.

Key takeaways for an Automotive Service Advisor resume

If you are an automotive service advisor looking for a job, then having an effective resume is essential. Your resume should demonstrate the skills and experience you bring to the position. Here are some key takeaways for creating an effective resume for an automotive service advisor:

• Highlight Your Technical Skills: Your resume should emphasize your technical skills and experience related to automobiles. This could include specific certifications, such as ASE certifications, as well as the knowledge of computer systems and diagnostic equipment.
• Showcase Your Interpersonal Skills: Automotive service advisors must be able to interact with customers effectively, so be sure to highlight your interpersonal skills on your resume. This could be anything from customer service skills to problem-solving abilities.
• Showcase Your Professionalism: Automotive service advisors are expected to be professional and courteous. Your resume should demonstrate these qualities, such as by highlighting any customer service awards or recognition you have received.
• Demonstrate Your Organizational Skills: Automotive service advisors must be organized and able to handle multiple tasks at once. Be sure to highlight any experience you have in this area, such as working with a database system or scheduling appointments.

These are some key takeaways that you should consider when crafting your resume for an automotive service advisor position. With a well-crafted resume, you can showcase the skills and experience that make you the right candidate for the job.

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Automotive Service Advisor Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the automotive service advisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Under the direction of Management, assist in various aspects of customer care, work order and register assistance, and facility maintenance
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
• Provide accurate estimates for all the services or repairs recommended
• Meet or exceed sales quotas set by management
• Establish/determine customers method of payment
• Provide estimates for labor and parts
• Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level
• Properly, thoroughly and legibly write repair orders for the categories of work designated by management
• Perform other specific administrative functions as directed by service management
• Remain continuously posted on the shops workload to determine the kind of work the shop can quickly accommodate
• Report any situation or condition to management that jeopardizes the safety, welfare or integrity of the dealership, its employees or customers
• Monitor all special order parts and make sure all boards are up to date
• Check all warranty follow up and make sure all team log books are up to date
• Managing your own work in process and providing excellent customer service
• Providing a complete and accurate written cost estimate for labor and parts
• Test driving the vehicle with the customer
• Implementing and maintaining a service marketing program
• Managing telephone inquiries regarding appointments
• Contacting customer regarding any changes in the estimate or promised time
• Responding to all open repair orders
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Extensive product knowledge or the ability to obtain product knowledge
• Ability to problem solve and pay strong attention to detail
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
• Strong verbal communication skills
• Ability to add, subtract, multiply , and divide in all units of measure
• Excellent customer service and negotiation skills
• Excellent verbal and written communication skills
• Ability to compute rate, ratio, and percent, and to read and interpret bar graphs

8 Automotive Service Advisor resume templates

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• Inspecting vehicles and recommending additional services needed
• Consulting with customer on applicable service specials and additional options

Automotive Service Advisor Resume Examples & Samples

• Applicants must have 3-5 years of experience

Supervisory Automotive Service Advisor Resume Examples & Samples

• Assigns work orders based on knowledge of specialty skills possessed by each technician, and assigns work orders accordingly to promote the highest level of shop productivity
• Researches and makes recommendation for application of new products, equipment and services as applicable to automotive repair and parts service
• Maintains appointment schedules and ensures availability at the time of scheduled repair work
• Prepares customer work order estimates and repair orders, and lists vehicle repairs, systems diagnostics and symptoms on electronic repair orders and issues parts as applicable
• Responds to customers inquiries and assists them in a prompt and friendly manner
• Obtains customer written authorization to commence repairs prior to ordering parts
• Responsible for logging parts and labor, preparing invoices and collecting payment from customer for merchandise and/or services obtained
• Maintains electronic files and logs of inventory, materials, etc
• Sells automotive parts, labor and accessories, and identifies source for purchasing special order parts
• Directs the orderly flow of vehicles and equipment in and out of the Automotive Service Center
• May drive customer vehicles to ascertain proper repair and to determine effective repairs
• Supervises shop nonexempt sales personnel
• Ensures the automotive service shop complies with policies and procedures as prescribed by respective Navy Base Commander and Navy Exchange directive, including environmental policy and procedures
• Recognizes issues affecting policy and/or procedure, and develops solutions subject to further discussion and approval by management
• May supervise the automotive shop in the absence of the Automotive Service Center Manager
• May provide administrative supervision (leave approval, work scheduling, etc.) over skilled trades (CT) associates assigned to the Automotive Service Center
• May open or close the Automotive Service Center for daily business operations
• Works under the supervision of the Automotive Service Center Manager, who establishes priorities and scope of assignments
• Review of work is minimal and generally only in terms of overall effectiveness and achievement of objectives
• Incumbent carries out assignments independently, relying heavily on his/her own experience
• Incumbent is recognized as a subject matter expert in the assigned area of responsibility
• Incumbent exercises tact, good manners and courtesy while serving and assisting customers
• 1 year responsible experience in retail sales or automotive retail sales that demonstrated the ability to perform satisfactorily in the position to be filled
• 1 year of experience that provided a background in automotive customer service, automotive parts and repair and the ability to supervise automotive service operations

Experienced Automotive Service Advisor Resume Examples & Samples

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Strong desire to provide an exceptional customer experience
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills

Automotive Service Advisor Rivertown Toyota Resume Examples & Samples

• Follow-up with customers on the status of their vehicle
• Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information
• Valid in-state driver’s license and must maintain an acceptable, safe driving record
• Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed
• Present a service menu of recommended maintenance services to every service customer
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale
• Give every customer an accurate estimate at the same time the repair order is initially written
• Meet or exceed sales objectives set by management
• Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures
• Maintain a record of special order parts status
• Provide additional vehicle problem/complaint information to the technical staff as needed
• Confirm service appointments by telephone the day before the customer is scheduled to arrive
• Contact service customers when their vehicles work is finished
• Be knowledgeable of products and services
• Promptly meet and greet service customers in a friendly and courteous manner
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customers concerns
• Sell the proper repairs and/or services responsible to customers perceived needs
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership
• Separate and distribute repair order copies according to department policy
• Maintain a service scheduling form (route sheet) on a thorough, accurate and continuous basis
• Properly document repair order changes
• Carefully inspect every finished repair order for proper completion, pricing, accuracy and legibility
• Maintain a record of carryover vehicles
• Maintain communication with the technical staff regarding job status changes
• Inform the sales manager of potential new vehicle sales customers
• Must be able to write clear and precise repair instructions
• Obtain customers signature on PO
• Continuous communication on jobs throughout the day
• Coordinate with manufacturer and/or extended warranty companies for approval in advance of repairs
• Test drive vehicles when necessary
• Be customer oriented
• Able to work in a fast paced environment
• Experienced customer service professionals interested in working in a dealership environment
• A MINIMUM of 3 years experience as a Service Advisor
• Prior experience working with ADP systems in an automotive environment is required
• Prior experience as an automotive technician a plus
• Toyota Experience a plus!!
• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
• Valid Driver's License
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations
• Effectively communicates with all store associates, management, and customers
• Ability to exercise judgement and to work independently
• Strong cash handling skills, including the use of POS systems
• Demonstrated consistency, accuracy and follow-through
• Frequent standing and walking for long periods of time
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Visually verifies information, often in small print
• Days, Nights, Weekends, Holidays
• Perform inventory controls and keep quality standards high for audits
• 1 year experience in logistics, warehousing or similar
• Hazmat and/or Forklift certification preferred
• Acts as first point of contact for Ride Share customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that allow the customer's car to run at peak efficiency; adheres to our Customer Care Process standards to meet customer expectations
• Conduct and participate in thorough visual inspection process and accurately complete the appropriate Vehicle Inspection Form
• Responsible for the organization and productivity of the service business through work order and register transactions, including ensuring that customers receive thorough Ride Share vehicle inspections, and service and replacement part knowledge
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and the ability to apply mathematical formulas to calculate commissions and discounts
• Must be able to work full-time (Days, Nights, Weekends, Holidays)

World Class Automotive Service Advisor Resume Examples & Samples

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Provide leadership to your team
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• MINIMUM 5 YEARSexperience in a Dealership or Luxury Sales/Service Industry is required
• Leadership goals

Bilingual Automotive Service Advisor Resume Examples & Samples

• Answer incoming calls on the department’s 800 repair line
• Build and maintain professional working relationships with customers, vendors and sales groups
• Contact customers and sales groups to advise on maintenance issues via phone and e-mail
• Oversee service and repairs on enrolled vehicles
• Negotiate parts and labor pricing with repair facilities
• Recommend and authorize maintenance services to repair facilities and drivers
• Review service and repair requests to ensure proper application
• Issue purchase orders to repair facilities
• Process repair invoices for payment
• Communicate billing procedures and requirements to repair facilities
• Provide bi-lingual technical support to customers and sales team for all types of maintenance and repair
• Must be fluent in both written and spoken English and French
• Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
• Minimum Class A Provincial Licensed Automotive Technician Certificate
• Minimum six months of customer service experience
• Minimum one year of experience in the automotive and/or truck repair field
• Technical knowledge of automobile and/or truck maintenance and repairs
• Basic PC knowledge and typing skills
• Valid Passport with ability to travel to the United States for training
• Able to work Monday thru Friday, 9am – 6pm
• Automotive and/or truck dealer experience preferred
• Ability to work independently as well as with a team
• Greets customers as they enter the Center and ensure that their repair concerns are addressed immediately
• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Answers the telephones and address customer concerns
• Prepares estimates and repair orders using labor and estimating software
• Assigns work to technicians according to availability and skill level
• Assists Manager with inventory control and parts ordering
• Handing dispute resolution
• Assumes daily responsibilities of Manager when Manager is not present
• Ensures that technician labor hours are recorded accurately into computer for productivity tracking
• Closes out transactions and collects payment for goods and services as needed
• Automotive Repair Knowledge –Extensive knowledge of the automotive repair industry required. Minimum 2 years experience in automotive customer service
• Customer Relations & Interpersonal skills – Must be able to understand and meet customers’ needs and expectations. Must use good interpersonal skills in solving customers’ problems and build positive relationships with them
• Communication Skills –Must be able to communicate with others in a clear, understandable manner
• Problem Solving and Resource Allocation –Must be able to analyze information, identify alternatives, and make sound, logical decisions. Must maximize utilization of available resources
• Teamwork & Cooperation – Must be able to build smooth, cooperative working relationships, assisting other team members when possible
• Time Management and Multi-tasking –Must be able to perform multiple tasks and use time efficiently
• Flexibility & Adaptability – Must be able to adapt to change and be flexible in adjusting approach to meet the needs of different situations. Must be able to rotate among job functions as needed
• Computer Knowledge –Must be knowledgeable of Windows based programs, with a preference to Mitchell knowledge
• Management Ability –Must be able to assess strengths and weaknesses of staff and develop their abilities; Must be able to enforce company policies and procedures. Supervisory experience preferred.High School Diploma or GED required
• Learn the basics of automotive maintenance
• Learn the tires and services offered
• Get acquainted with our latest technology
• Assess and uncover customer’s needs
• Recommend products and services to meet needs
• Communicate positively and effectively with customers and employees
• Provide the highest level of customer service and integrity
• Stay up-to-date on benefits and features of product mix as well as competition
• Complete 90 day training program
• 5 day work week with an average of 45-50 hours/week
• Cross train in all areas of our business
• Maintain a positive, team-oriented attitude with an Entrepreneurial Spirit
• Be adaptable and flexible in this fast paced environment
• Candidates with a background in construction, restaurant and other fast-paced fields have found success in our industry. We train!
• Leadership experience in athletics, military, clubs or volunteer organizations
• Assertive and determined with problem solving skills
• Fast paced, multi-tasking, ability to work under pressure
• Sales minded, customer service focused mind set
• Be personally responsible, self-motivated with high integrity
• Contact customers to advise and explain maintenance issues
• Minimum of four ASE certifications that are current
• Must be willing to accept starting pay of $21.00 to $23.00 per hour
• Automotive and/or truck technical education preferred
• Minimum 3 years of Service Advisor experience in a high-volume dealership required
• CDK experience required
• Import experience preferred
• Must have valid Sate driver’s license; points to not exceed 2
• Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
• Self-Starter with proven ability to seek out new ways to build opportunities for customer satisfaction
• Basic MS Office knowledge; computer software, internet proficiency and general mathematic skills

Related Job Titles

Automotive Service Advisor resume example

Can you act as a professional and approachable liaison between customers and auto technicians?

If so, you need to prove to the recruiter that you’ve got the soft skills and know-how to be successful in the role.

In the guide below, we’ll show you how to write an impressive application with some of our top career advice and an automotive service advisor resume example.

Resume templates 

Automotive Service Advisor Resume Example

This Automotive Service Advisor resume example gives you a good idea of how a good Automotive Service Advisor resume should look and read.

The information is presented professionally and the content is well structured to ensure that time-strapped recruiters and hiring managers can find the important skills and knowledge quickly.

Refer to this example as you write your own resume.

Automotive Service Advisor resume layout and format

When it comes to holding the attention of recruiting managers, the format and layout of your resume play a key role.

Your resume needs to strike a perfect balance between looking awesome, and being easy for recruiters to read (which is not always easy to achieve)

Use the following formatting tips to get started.

Formatting your resume

• Length: Attention spans in recruitment are notoriously short, so keep your resume short and sweet. There’s no exact rule for resume length, but aim for 2 pages or less if you want to ensure yours gets read in full.
• Font & readability : Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
• Layout: Allow recruiters to skim through your resume with ease, by dividing the page into clear sections with headings and borders. The design of your resume should be eye-catching but not overly complex – keep the style and color scheme simple and clean.
• Photos: You don’t have to add a photo to your resume in the States, but some regions and industries like to see them.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Include the following sections when you write your resume .

• Name and contact details – Make it easy for employers to contact you, by putting these at the top.
• Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
• Skills section – A short snappy list of your most important skills, that can be quickly digested
• Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
• Education – List your qualifications and professional training.
• Additional info – An optional section for things like hobbies and interests.

Here’s what to add to each section of your Automotive Service Advisor resume.

Contact Details

Add your name and contact details to the header of your resume, so that anybody reading can easily see how to contact you.

• Name and profession title
• Cell phone number – or any number you are easily reachable on
• Location – Add your local area such as Washington or San Diego – not your full address as that will take up too much space.
• Email address – Use a professional looking address.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or religion.

Automotive Service Advisor Resume Summary

Your resume summary is like an elevator pitch. It’s your chance to sell yourself to employers within a short space of time.

Achieve this by summarizing your skills and expertise, whilst highlighting your abilities that closely match the jobs you are aiming for.

How to create a resume summary that will excite recruiters:

• Keep it short: To capture a recruiter’s attention and keep them interested in your resume, limit your summary to 4-7 lines as you only have a few seconds to make an impression
• Tailor to target jobs: To tailor your resume to your target jobs, it’s essential to closely analyze the job description and include as many relevant skills as possible.
• Avoid using cliches: Recruiters look for facts in resumes, such as hard skills and qualifications – so, leave out the meaningless cliches like “ hard worker who works well in a team and individually “

Automotive Service Advisor resume summary example

What to include in your automotive service advisor resume summary.

• Summary of your experience: Briefly describe the work you have performed in the past and the contributions you have made to the organizations you have worked for.
• Relevant skills: Scatter your most in-demand Automotive Service Advisor skills through your summary to ensure they are noticed quickly by hiring managers.
• Qualifications: Showcase your level of education with a quick mention of any qualifications that are essential for the Automotive Service Advisor roles you are applying to.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Underneath your summary, write a core skills section to make your most relevant skills jump off the page at readers.

It should be made up of 2-3 columns of bullet points of your relevant skills.

Before you do this, look over the job description and make a list of any specific skills, specialisms or knowledge required.

Then, make sure to use your findings in your list. This will paint you as the perfect match for the role.

Best skills for your Automotive Service Advisor resume

Automotive Knowledge – Maintaining an in-depth understanding of automotive systems, components, and maintenance procedures to accurately assess customer vehicle needs.

Customer Service – Utilizing exceptional interpersonal and communication skills to provide excellent customer service and ensure customer satisfaction.

Diagnostics – Accurately identifying and diagnosing automotive issues based on customer descriptions and vehicle inspections.

Repair Estimation – Assessing repair costs and providing accurate and detailed cost estimates to customers.

Parts Management – Utilizing knowledge of automotive parts and inventory management to ensure timely availability of required parts for repairs.

Service Scheduling – Managing service appointments and efficiently organizing the service schedule to optimize productivity.

Technical Documentation – Documenting customer concerns, repair recommendations, and service history for accurate record-keeping.

Automotive Software and Tools – Utilizing automotive software and diagnostic tools to retrieve vehicle information and perform system diagnostics.

Sales and Upselling – Identifying additional service and maintenance opportunities, presenting them to customers, and effectively upselling relevant services.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve got the recruiter interested with your catchy summary… Great work.

Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.

If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)

Structuring your jobs

Without a good structure, your job description can look messy and overwhelming to anyone reading them.

Make it easy for recruiters to read your work experience by structuring your roles like this.

Job outline

Starting each job with a brief summary of the organization, your position within it, and the primary goal of your role can help recruiters quickly understand the context of your work.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.

Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.

Key achievements

Finish each role by highlighting some impressive achievements you made whilst in the role.

Anything that benefited the employer can be included from making financial savings, to winning new customers.

Quantify your achievements with facts and figures if you can, e.g. “reduced call wait time by 10%”

Example job for Automotive Service Advisor resume

Serve as a liaison between clients and the service department, for a family-owned leader in the automotive industry that has numerous dealerships located across Canada and the U.S.

Key Responsibilities

• Interact with people to acknowledge their service requirements and obtain relevant details about automobiles’ condition and maintenance history.
• Explain appropriate repair or upkeep activities, including timelines and potential alternatives.
• Provide expense estimations based on labor rates, pricing, and applicable warranties.
• Book appointments based on divisional capacity, and urgency of overhauls.

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Towards the bottom of your resume, add your education section.

Here you should list your professional qualifications and academic record, such as high school diplomas or college degrees.

If you have lots of work experience, you can keep this section brief (because recruiters will be more interested in your career. If you have little/no experience then you should bulk this section up with plenty of detail.

Additional information

The additional info section is optional but can be useful if you have anything else to add that could benefit your application.

For example, you may have some hobbies and interests that are relevant to your job – or you might have awards or publications to shout about.

Writing your own winning Automotive Service Advisor resume

Crafting a strong Automotive Service Advisor resume can be a daunting task, but implementing the steps outlined above will significantly increase your chances of securing multiple interview opportunities.

Good luck with your job search!

Automotive Service Advisor Resume Example for 2024 (Skills & Templates)

Create a standout automotive service advisor resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides a resume example specifically tailored for those aspiring to work as an Automotive Service Advisor. This role requires a unique set of skills including excellent customer service, a strong understanding of automotive work, and the ability to explain complex technical information to a non-technical audience. With our well-crafted resume example, you can present these skills effectively and impress potential employers. Built with best practices in mind, this example can serve as your guide in crafting a powerful resume to jumpstart your career in the automotive industry.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does an Automotive Service Advisor do?

An Automotive Service Advisor is a professional who is responsible for communicating with clients about their vehicles when they come for repair or maintenance in an auto repair shop. They listen to the customer's concerns and problems about their vehicle, advise them on what type of service is needed, estimate the cost and time required for the service, and assist them in understanding the entire repair process. They also work closely with the auto technicians, conveying the customer's issues and ensuring they are resolved properly. After the service is complete, they explain all the work done on the vehicle to the customer. They also handle administrative tasks like keeping customer records and handling invoices.

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What are some responsibilities of an Automotive Service Advisor?

• Listening to customers' descriptions of their car troubles and translating their concerns into technical language for the mechanics.
• Scheduling appointments for automobile repairs and maintenance.
• Monitor the progress and status of vehicle repairs.
• Making cost estimates for car repair services.
• Collaborating with mechanics to ensure all repairs are finished correctly and on time.
• Explaining complex technical issues to customers in non-technical, simple to understand terms.
• Assuring that all necessary parts are ordered and in stock for repairs.
• Advising customers on the care of their automobiles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Following up with customers to confirm satisfaction and resolve any arising issues.

Sample Automotive Service Advisor Resume for Inspiration

Resume Example - Automotive Service Advisor

John Doe 1234 Main Street, Springfield, IL, 62701 Phone: 123-456-7890 Email: [email protected]

John is an experienced Automotive Service Advisor with a strong background in the automotive industry. His extensive skill set and ability to create lasting relationships with customers has made him a reliable figure in the field. With over 10 years of experience, he has a solid knowledge of all aspects of automotive service, including customer service, diagnostics, repairs, and general maintenance. John continually strives to improve his technical skills and knowledge, coupled with excellent problem-solving abilities and a dedicated approach to client satisfaction.

Work Experience

• Automotive Service Advisor - ABC Auto Service, Springfield, IL (2015 - present) Developed relationships with clients, managing an average of 8 appointments per day. Improved vehicle functionality and longevity by advising customers about proper maintenance. Assisted in resolving technical and mechanical issues with clients.
• Assistant Service Advisor - XYZ Motors, Springfield, IL (2010 - 2015) Assisted with scheduling appointments, performing initial vehicle checks, and providing estimates to customers. Worked alongside senior service advisors to diagnose and recommend necessary repairs.
• Bachelor of Science in Automotive Technologies - Springfield University, Springfield, IL (2010)
• Excellent client service skills
• Thorough knowledge of automotive parts and systems
• Strong technical aptitude
• Ability to diagnose and resolve issues
• Excellent organizational and communication skills

Certifications

• National Institute for Automotive Service Excellence (ASE) Certification
• English (Native)
• Spanish (Conversational)

Resume tips for Automotive Service Advisor

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Automotive Service Advisor resume tips. We collected the best tips from seasoned Automotive Service Advisor - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your relevant experience: It's key to detail your work history in automotive service advising or related roles you previously held. Provide specific examples that show your expertise in diagnosing vehicle issues, advising customers on necessary services, and providing exceptional customer service.
• Focus on your soft skills: As a service advisor, it's crucial to have excellent communication and customer service skills. Highlight these skills in your resume, along with any others that are relevant to the job like problem-solving, teamwork, and time management.
• Use action words: When describing your past responsibilities and achievements, use action verbs like 'managed', 'assisted', 'delivered', and 'demonstrated'. Not only do these words add impact to your resume, but they can also grab the attention of the recruiter.
• Include relevant certifications: If you have any certifications relating to automotive service advising (like manufacturers' training courses or automotive service excellence (ASE) certifications), make sure to include them in your resume. They can make you a more attractive candidate for the job.
• Proofread your resume: Ensure your resume is free from grammar errors, typos, and misspellings which can leave a negative impression. A well-edited resume shows your attention to detail - a key trait for a service advisor.

Automotive Service Advisor Resume Summary Examples

The use of a resume summary or objective is crucial in an automotive service advisor resume as it helps to highlight the candidate's key skills, experience, and abilities that they have acquired over their career. It provides a snapshot of what the candidate brings to the table and why they are the best fit for the role. For recruiters, it makes it easier to evaluate if a candidate has the necessary qualifications and abilities for the job. It quickly grabs the attention of the hiring manager as it is usually at the top of the resume. A well-crafted resume summary or objective can help the candidate stand out from the other applicants and increase their chances of being shortlisted for an interview. Furthermore, in the case of a career change or gaps in employment, a resume summary or objective can explain the situation and how the skills obtained can be transferred to the new role. For Example: 1.

• Highly skilled Automotive Service Advisor with over eight years of experience building customer relationships and providing exceptional service.
• Detail-oriented Service Advisor with vast automotive repair knowledge and ability to handle multiple tasks, ensuring customer satisfaction.
• Excellent communicator and automotive professional; adept in improving services, enhancing productivity, and increasing customer satisfaction rate.
• Efficient Automotive Service Advisor with a strong background in sales, customer service, and a hands-on approach to problem-solving for vehicle issues.
• Service Advisor with deep knowledge of automotive industry and excellent customer skills; proficient in ensuring customers understand their vehicle’s issues and service needs.

Build a Strong Experience Section for Your Automotive Service Advisor Resume

Building a strong Experience Section for an Automotive Service Advisor resume is crucial for a number of reasons. 1. Demonstrates Experience: The experience section allows potential employers to see that you have hands-on experience in the field. It's your opportunity to showcase your knowledge and expertise in automotive services. 2. Highlights Relevant Skills: The specific tasks and responsibilities you've had in past roles can demonstrate the practical skills you have. 3. Shows Progression: If you've held multiple positions in this field, the experience section can show a trajectory of growth and progression in your role. 4. Proves Reliability: A strong history of employment in this field can show that you're reliable and committed to this career. 5. Tailors Your Application: By using specific examples of your experience, you can tailor your resume to the needs of the position you're applying for. 6. Shows Your Achievement: You can use your past experience to highlight your achievements, demonstrating the value you've brought to previous employers. 7. Validates Qualifications: Your work experience can back up any academic qualifications or certifications you may have. 8. Keywords: Using specific industry terms and jargon can help your resume pass through applicant tracking systems (ATS). Therefore, having a robust and detailed Experience section in your Automotive Service Advisor resume is vital to make a good impression and land a job in this competitive field. For Example:

• Provided exceptional customer service in an automotive setting, substantially increasing customer retention and satisfaction rates.
• Accurately diagnosed vehicle issues and clearly communicated repair recommendations with customers, leading to an increase in sales of repair services by 20%.
• Managed inventory of automotive parts and accessories, ensuring adequate stock was always available for required services.
• Collaborated with mechanics and technicians to obtain updates on vehicle repair statuses, ensuring timely and accurate communication with customers.
• Utilized automotive software to manage appointments, record services, and streamline operations, increasing overall efficiency by 15%.
• Developed new promotional strategies for automotive services that boosted revenue by 10% within the first fiscal year.
• Maintained a high level of technical knowledge about a wide range of vehicles and their mechanical systems, helping to instil trust and credibility with customers.
• Presented and explained complex automotive issues to customers in a simple and understandable manner, improving customer satisfaction scores by 25%.
• Negotiated service contracts and warranties, resulting in improved customer relationship management and a 30% increase in after-sales services.
• Worked closely with the finance team to ensure all customer charges for services were accurate and promptly issued, resulting in increased customer satisfaction and fewer billing disputes.

Automotive Service Advisor resume education example

To become an Automotive Service Advisor, usually a high school diploma or GED is required. However, preference is often given to those with further education or certifications in automotive technology. These can be obtained through vocational schools, community colleges or certification programs like the National Institute for Automotive Service Excellence (ASE). Some employers may even offer on-the-job training. Good customer service skills and computer literacy are also important. Knowledge in automotive repair and parts are often required or at least preferred. Here is an example of an experience listing suitable for a Automotive Service Advisor resume:

• Bachelor's Degree in Automotive Technology - Michigan State University, Michigan, 2009 - 2013
• Diploma in Customer Service Management - University of Chicago, Chicago, 2014
• ASE Certified Service Consultant (C1) - National Institute for Automotive Service Excellence, 2015
• Continued Education Certification in Advanced Service Advising - Automotive Training Center, Exton, PA, 2017

Automotive Service Advisor Skills for a Resume

Adding skills to an Automotive Service Advisor Resume is important for many reasons. Firstly, it demonstrates to potential employers that you have the specific knowledge and abilities they are looking for. This can help distinguish you from other candidates who may not have listed specific skills on their resumes. Secondly, many companies use software to scan resumes for certain keywords, including skills. If your resume includes these keywords, it is more likely to be selected for further review. Lastly, presenting your skills can help reinforce the experiences and accomplishments you list elsewhere on your resume. They serve as concrete evidence of your suitability for the role. Soft Skills:

• Communication Skills
• Problem Solving
• Customer Service
• Time Management
• Attention to Detail
• Multitasking
• Stress Management
• Conflict Resolution
• Comprehensive Technical Knowledge
• Parts Ordering Expertise
• Vehicle Inspection Skills
• Equipment Calibration
• Proactive Problem-Solving
• Invoice and Billing Administration
• Knowledge of Repair Procedures
• Maintenance Scheduling
• Accurate Record Keeping
• Customer Relationship Management

Common Mistakes to Avoid When Writing an Automotive Service Advisor Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Automotive Service Advisor resume

• Highlight your automotive knowledge and technical skills, from understanding vehicle issues to using diagnostic tools properly.
• Include any degrees, certifications, or relevant training that fit the Automotive Service Advisor role, such as an Automotive Service Excellence (ASE) certification.
• Outline your customer service skills and experience as this role involves dealing with customers directly, from taking inquiries to solving complaints.
• Showcase your ability to meet sales targets if you have experiences in sales as it's a crucial part of the job.
• List down your experience in using various automotive software to manage customer data, vehicle histories, and perform other essential tasks.
• Describe your skills in explaining complex automotive issues in layman's terms for customers to understand.
• Detail your experience in processing orders and scheduling appointments as part of the daily tasks of the role.
• Indicate your capacity to work in a team and behind a counter since a Service Advisor works as part of the service department.
• Include your attention to detail and problem-solving skills as the role often requires diagnosing vehicle issues and proposing appropriate solutions.
• Lastly, mention any awards or recognitions earned during your career as an Automotive Service Advisor to illustrate your ability to excel in this role.

• ResumeBuild
• Automotive Service Advisor

5 Amazing automotive service advisor Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, automotive service advisor: resume samples & writing guide, marcus cooper, employment history.

• Diagnose and troubleshoot customer vehicle issues
• Schedule service appointments and follow up with customers
• Analyze customer feedback to identify areas of improvement
• Process customer payments and maintain accurate records
• Provide technical advice and guidance to customers regarding service and repairs
• Negotiate with suppliers on pricing and delivery
• Prepare estimates for repair and maintenance services
• Develop and maintain relationships with vendors
• Communicate with parts department to obtain needed parts

Do you already have a resume? Use our PDF converter and edit your resume.

Jake Cooper

• Ensure compliance with safety regulations and company policies
• Coordinate with technicians on the status of repairs

Cecil Davis

• Track and report service metrics and performance
• Maintain customer relations and ensure customer satisfaction

Quentin Wilson

• Follow up with customers regarding service and repairs
• Monitor and order parts inventory

Professional Summary

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

automotive service advisor Job Descriptions; Explained

If you're applying for an automotive service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

automotive service advisor

• Greet every customer warmly and write down as much detail as possible about their concerns.
• Create accurate estimates for each vehicle.
• Look up recommended services for each vehicle and schedule services.
• Call/Email/Text customers to explain prognosis and obtain approval.
• Schedule adequate time for the repairs to be completed.
• Contact customers to schedule unperformed maintenance & Repairs.
• Maintained a motivated and dedicated mindset to assure all demands were met.
• Advise and recommended regular car maintenance services, specific to that customer needs using BSS system.
• Responsible for making and setting appointment for fast experience.  
• Use clerical skills to file, input, and document needed information for service.
• Handle and processed revenue transactions using cash,and checks, and major credit cards.
• Resolve customer complaint and concerns to assure customer satisfaction.

automotive service advisor Job Skills

For an automotive service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Quality Assurance
• Troubleshooting
• Computer Literacy
• Project Management
• Database Management
• Risk Management
• Process Improvement
• Financial Management
• Business Acumen
• Supply Chain Management
• Logistics Management
• Inventory Management
• Strategic Planning
• Negotiation
• Cost Analysis
• Vendor Management
• Warehouse Management
• Distribution Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Documentation
• Visualization
• Relationship Management.

How to Improve Your automotive service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Marcus Adams

• Follw up with customers regarding servise and repairs
• Develope and maintaine relationships with vendores
• Provide technicle advice and guidance to customers regarding servise and repairs.
• Trac and report service metrics and performance
• Co-ordinate with technicians on the status of repairs
• Analize customer feedback to identify areas of improvement.
• Proccess custmer payments and maintain accurrate records
• Communicate with partts department to obtain needed partss
• Negotiate with supliers on priccing and deliveryy

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your automotive service advisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Adams

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

automotive service advisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an automotive service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

DHL Hiring Team

I am excited to apply for the Lead Automotive Service Advisor role at DHL. As a highly skilled Automotive Service Advisor, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

Growing up, I always had a fascination with Risk Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Logistics & Supply Chain field?

Check out our other resume of resume examples.

• Warehouse Associate Resume
• Logistics Dispatcher Resume
• Logistics Supervisor Resume
• Supply Chain Analyst Resume

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Automotive Service Advisor Resume Examples

Writing a great automotive service advisor resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own automotive service advisor resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the automotive service advisor job you're after.

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Essential Components of an Automotive Service Advisor Resume

To secure a position as an Automotive Service Advisor, crafting a compelling resume is crucial. Your resume should not only highlight your expertise and experience but also demonstrate your understanding of the automotive industry, customer service excellence, and adept problem-solving skills. Here, we'll dissect the critical sections of a comprehensive resume, discuss their significance, and provide insights on how to effectively showcase your qualifications to capture the attention of potential employers.

1. Contact Information

At the forefront of your resume should be your contact information, prominently placed for easy accessibility by recruiters. Include your full name, current address, reliable phone number, and a professional email address at the top of the first page.

Ensure your name stands out, and if applicable, append any relevant qualifications or certifications. Your address can be limited to the city and state if privacy is a concern or if you're targeting opportunities in a different location. The phone number provided should be reliable, and the email address should reflect professionalism. Additionally, consider including a link to your LinkedIn profile to offer recruiters a more in-depth view of your professional background.

2. Objective Statement

The objective statement serves as an introduction, offering a snapshot of your career goals and emphasizing your relevant skills and experiences. Tailor this section to the specific role and company, highlighting your customer service expertise, technical knowledge of automobiles, and any notable achievements in managing automotive services or repairs.

For instance, if applying to a luxury car dealership, emphasize your familiarity with high-end vehicles and exceptional customer service. Conversely, for a high-volume repair shop, focus on your multitasking abilities and resilience under pressure.

Remember, the objective statement should balance your professional aspirations with the value you can bring to the employer.

3. Work Experience

The work experience section is where you chronicle your professional journey, listing roles in reverse chronological order. Detail your responsibilities and accomplishments, quantifying your successes with metrics where possible, such as "Increased parts sales by 20% in the first quarter."

Highlight any managerial experience, familiarity with specific car brands or diagnostic tools, and use action verbs to begin each bullet point. If your background isn't directly in automotive service advising, emphasize transferable skills like communication, technical aptitude, and stress management.

4. Skills and Competencies

Your resume should showcase a blend of technical and soft skills pertinent to the role of an Automotive Service Advisor. These include in-depth knowledge of automotive systems, exceptional interpersonal skills, problem-solving acumen, salesmanship, organizational abilities, computer literacy, attention to detail, and the capacity to manage stress effectively.

Presenting these skills on your resume demonstrates to employers that you are well-equipped for the position.

5. Education and Certifications

Education and certifications validate your technical competence and commitment to the field. While a high school diploma is often the minimum requirement, additional qualifications such as an associate's degree in automotive technology or service management are advantageous. Certifications, like those from the National Institute for Automotive Service Excellence (ASE), further endorse your expertise.

Continual professional development is also essential, reflecting your dedication to staying abreast of industry advancements.

6. Achievements and Awards

This section is your opportunity to distinguish yourself by highlighting notable recognitions and accomplishments. Be specific, using figures to underscore your impact, such as "Elevated customer satisfaction ratings by 20%." Focus on achievements relevant to the Automotive Service Advisor role and consider mentioning any additional training or certifications that demonstrate your commitment to professional growth.

7. References

References corroborate your professional abilities and work ethic. Select individuals who can attest to your qualifications as an Automotive Service Advisor, such as former supervisors, colleagues, or clients. Provide complete contact details for at least three references and ensure you have their consent before listing them.

A robust reference section can significantly bolster your chances of securing the position, serving as a powerful closing statement on your resume.

Related Resume Examples

• Automotive Service Technician
• Automotive Service Manager
• Customer Service Advisor
• Automotive Sales Manager
• Automotive Detailer
• Automotive Manager

Automotive Service Advisor Resume Sample

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Work Experience

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems conducting inspections; examining service schedules
• Paid Holidays and Paid Vacations
• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Determining vehicle needs based on customer information, a vehicle walk-around and a technician’s multi-point inspection
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
• Listen to customer’s reasons for bringing in their vehicle to the service department
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Experience as an Automotive Service Advisor required
• One or more years of experience as a Service Advisor
• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Distributes work to all shop technicians while monitoring progress and accuracy of each job. Supplies information on request to technicians, as need. Arrange repairs and payment for vehicles that are covered by extended warranty programs
• Arranges towing and /or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
• Monitors inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notifies customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explains the information to the customer
• Years or more Automotive experience required
• Answer incoming calls on the department’s 800 repair line
• Automotive Service Advisor experience
• Assess and uncover customer’s needs
• Prior experience as a Service Advisor
• Verify warranty and service contract coverage

Professional Skills

• Managing your own work in process and providing excellent customer service Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications
• Experienced Automotive Service Advisor experience required
• A competitive salary of $30,000 to $40,000, depending on experience
• A competitive salary of $31,500 - $35,000/year, depending on experience
• A competitive salary of $30,000 to $36,000, depending on experience
• A competitive salary of $30,000 to $35,000, depending on experience
• A competitive salary of $27,000 to $32,400/year, depending on experience

How to write Automotive Service Advisor Resume

Automotive Service Advisor role is responsible for insurance, training, transportation, education, inspections, planning, benefits, supervision, spanish, scheduling. To write great resume for automotive service advisor job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Automotive Service Advisor Resume

The section contact information is important in your automotive service advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Automotive Service Advisor Resume

The section work experience is an essential part of your automotive service advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous automotive service advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service advisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Automotive Service Advisor resume experience can include:

• A competitive salary of $30,000 to $38,000/year, depending on experience
• A competitive salary of $31,500 to $37,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/year, depending on experience
• A competitive salary of $30,000 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $38,000/yr, depending on experience
• A competitive salary of $32,000 to $36,000/year, depending on experience

Education on an Automotive Service Advisor Resume

Make sure to make education a priority on your automotive service advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Automotive Service Advisor Resume

When listing skills on your automotive service advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical automotive service advisor skills:

• A competitive salary of $31,500 to $35,000, depending on experience
• A competitive salary of $30,000 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000, depending on experience
• A competitive salary of $31,500 to $35,000/year, depending on experience
• A competitive salary of $31,500 to $36,000/annually, depending on experience
• A competitive salary of $30,000 to $38,000, depending on experience

List of Typical Skills For an Automotive Service Advisor Resume

Skills for bilingual automotive service advisor resume.

• A competitive salary of $31,500 to $36,000/year, depending on experience
• A competitive salary of $31,500 to 36,000/year, depending on experience
• A competitive salary of $31,500 to $37,000, depending on experience
• A competitive salary of $32,000 to $38,000/year, depending on experience
• ​A competitive salary of $31,500 to $36,000, depending on experience

Skills For World Class Automotive Service Advisor Resume

• Experience as an automotive Service Advisor with high CSI scores
• Why not work with an experienced team of professionals in a Brand-New spacious, clean, well-lighted and safe work environment with state of the art equipment?
• Automotive Service experience required
• Scheduling service appointments Managing telephone inquiries regarding appointments
• Attending all available training, including manufacturer and dealership classes
• Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer’ specifications

Skills For Experienced Automotive Service Advisor Resume

• This is an administrative, customer service and support role that is great for someone looking to set roots long-term in a career position-
• Sales Success Based Incentive Plan
• Reasonable store hours (we are not open 24/7/365)
• Comprehensive medical, dental, vision, long & short term disability/life insurance
• Stable, Privately Held Retailer
• Cafeteria Plans for Health, Vision, and Dental Insurance

Skills For Automotive Service Advisor Rivertown Toyota Resume

• Service Advisor University – Paid for by Group 1 Automotive
• Monthly commission potential
• Closed on major holidays
• Great Comprehensive Benefits
• Closed on Holidays
• 4 Day Work Week!
• Meets dealership’s standards for repair and order production

Related to Automotive Service Advisor Resume Samples

Automotive service manager resume sample, automotive service technician resume sample, service & parts resume sample, auto claims resume sample, mechanical engineer design resume sample, specialist parts resume sample, resume builder.

Automotive Service Advisor Resume Samples

The Automotive Service Advisor acts as a mediator between the mechanic and the customer. These Advisors identify the automobile’s problem, gather information about its warranty and over service coverage and drafts work orders of repairs to be done. Other duties listed on the Automotive Service Advisor Resume include – greeting customers and scheduling service appointments , cataloging customers concerns, writing service orders , explaining about the repair to the customer, estimating cost and time needed for repair, handling customer requests, and promoting sales on behalf of their dealership company.

Candidates seeking employment as an Automotive Service Advisor should possess these core skills – previous work experience, sales expertise, proficiency with computer and relevant technology, ability to lift up to 30 pounds, excellent mathematical and writing skills, technical knowledge, and time management skills. More than formal education, a good amount of work experience and knowledge about the field is necessary for this position.

• Resume Samples
• Maintenance & Repair
• Automotive Service Advisor

Automotive Service Advisor Resume

Objective : Diligent mechanical technician with four years of performance critical and hands-on education experience in the field. Top technician during acquisition of automotive technology degree, applying experience and skills to repair and maintain high quality equipment for advanced technology.

Skills : 16 Years Of Customer Service Experience, 14 Years Of Computer Experience, 4 Years Of Mechanical Experience.

Description :

• Responsible for opening and closing store and performed associated duties unsupervised.
• Organized and Count Inventory for Submission to Corporate Office.
• Maintained Customer Service Index (CSI) rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Scheduled appointments and generated detailed service estimates tailored to the specific customer.
• Advised customers on the care and service of their vehicles and the value of maintenance in accordance with the manufacturer's specifications.
• Effectively communicated to the customer the timeline of repair and maintenance.
• Performed follow-ups with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.

Sr. Automotive Service Advisor Resume

Objective : Seeking to obtain a position in a professional office environment where my skills and knowledge are valued and can benefit the organization. As well as help towards growth and advancement of professional career.

Skills : Knowledge In Microsoft Excel, Powerpoint, And Word, Customer Service Oriented, Works Well With Others, Can Multi-task, Remains Calm Under Pressure.

• Assess customer concerns and seek additional information to ensure the proper diagnosis and repair of vehicle problems.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, warranty information, and likely causes along with services and repairs required.
• Inform customers on repair cost and estimated time of completion.
• Encourage preventative maintenance services to keep vehicles running at peak performance.
• Manage scheduling and workflow of Ford and Nissan technicians.
• Strive to maintain a good working rapport amongst all employees to promote teamwork and ensure the highest quality of customer service.
• Continuously increase knowledge of new Ford and Nissan vehicle changes and maintenance requirements.
• Achieved and maintained an overall NCSI score above 900.

Jr. Automotive Service Advisor Resume

Objective : Professional, responsible, and challenging position in an institution where experience and skills will significantly contribute to the overall success of the organization, while providing opportunities for personal career growth. Self-motivated, able to work both independently and collaboratively with every level of staff, technicians, management to meet goals.

Skills : Great verbal and oral communication skill self starter.

• Determine automotive service needs and problems considering all aspects of the customer's concerns; identifying problems, conducting inspections, test drives and vehicle maintenance records.
• Verifying warranty and service contract coverage by examining records and explaining provisions, exclusions to clients.
• Providing estimates by material cost and labor; calculating customer's payment, including any pertaining deductibles.
• Prepare repair orders (RO) by describing problems and recommended solutions; as well as repairs and services required, obtaining approval signatures, entering RO into service database system.
• Maintain automotive records by stating problems and corrective actions planned.
• Arranging loaner cars if repairs are extensive.
• Providing exceptional customer service to all clients.

Automotive Service Advisor III Resume

Summary : 20+ year's warehouse experience and 10+ years of commercial driving. Goal is to obtain a position that best benefits the company with my skills, experience and team work. Looking for a stable work place.

Skills : Service advisor, Production work, Driver.

• Initiates automotive services and repairs by ascertaining performance problems and developing estimates; writing repair orders; maintaining customer rapport and records.
• Assisted customers with information in regards to parts compatibility for their automobiles.
• Responsible for maintaining 20% or more increase in sales every year.
• Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
• Perform duties of service writer, schedule service appointments, write repair orders and dispatch work.
• Provided adequate information on the condition of vehicles.
• Carried out inspection of vehicles and recommended necessary repair work.
• Prepared estimation of cost and work details.

Automotive Service Advisor II Resume

Summary : Experienced automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing and resourceful with strong work ethic and the ability to ask the right questions to quickly diagnose problems.

Skills : Master certified ford advisor.

• List customer concerns and ask additional questions to diagnose current problems.
• Verify current vehicle warranty coverage and explain fee structures.
• Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
• Maintain high levels of customer service at all times by taking care of customer's needs while in the dealership or with loner cars for more extensive repairs.
• Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
• Update customer records in system with latest mileage, service, and repair information.
• Develop and write up repair estimates and keep customers informed of changes.
• Meet and exceed projected sales goals set by management.

Automotive Service Advisor I Resume

Objective : Motivated young professional with over 9 years of experience in all aspects of vehicle sales and service. Extensive knowledge in the automobile industry specializing in vehicles. Adaptable to different customer service roles.

Skills : Autoshop and R.O Writer software programs.

• Greet customers, listen to their concerns, and make maintenance recommendations pertaining to their vehicle.
• Prepare repair orders in computer-based automotive service database and obtain customer approval signatures.
• Dispatch open repair orders to technicians for completion and/or diagnosis where applicable.
• Discuss results of Multipoint Vehicle Inspection and/or vehicle diagnosis and make recommendations with cost estimates.
• Prepare repair invoices outlining services performed and associated costs.
• Review invoices with customers to ensure understanding of service completed and overall satisfaction.
• Communicate with extended warranty companies on customer's behalf to secure authorization for covered repairs.

Automotive Service Advisor/Technician Resume

Objective : Seeking a functional position that will utilize language and people skills. Detail oriented and have an interest in working with and serving people. Experience with customer service, solving problems, and adapting to changing environments.

Skills : ADP, Reynolds, MPI.

• Checking vehicle maintenance records and examining service schedules.
• Facilitate repairs performed by technicians.
• Schedule appointments and repairs based on anticipated work load.
• Addressed customer concerns and advised on recommended repairs.
• Closed repair orders; ensuring proper billing.
• Processed claims through multiple warranty and insurance companies.
• Mentored other advisors and developed tools in use for training purposes.
• Communicated with customer throughout the service process.

Lead Automotive Service Advisor Resume

Summary : In addition to recent automotive service advisor experience, posess the skills to understand the complex automotive systems of today and the ability to describe the clients complaints to the technicians to effect the repair required.

Skills : Reynolds and Reynolds.

• Greeted customers and obtained vehicle information.
• Wrote up customer's vehicle problems on repair order.
• Provided a complete and accurate written cost estimate for labor and parts.
• Orderded parts from various vendors Established a promised time for completion of repaires.
• Checked on progress of repair throughout the day.
• Contacted customers regarding any changes in the estimate or promised time, explained cost and time requirements in detail, received proper authorization before any additional repairs were to be performed.
• Implemented and maintained a service marketing program.

Automotive Service Advisor/Supervisor Resume

Summary : To obtain a position as a Customer Service Representative or Sales Associate within a growing organization where there is room for advancement within the field.

Skills : security, customer service, leadership, research.

• Consult with customer and analyze repair needs.
• Dispatch service order to technician in priority order Communicate with technician regarding diagnosis of problems.
• Prepare estimates based on service charges, labor and parts.
• Review charges with customer to obtain permission to perform repairs.
• Review vehicle history to determine whether any preventative maintenance is required.
• Schedule customer pick up and/or drop off service.
• Review service with customer, verifying that all repairs have been completed to his satisfaction.

Automotive Service Advisor/Executive Resume

Summary : Seeking an Automotive or Motorcycle Service Advisor position with a challenging organization in which to enhance and further my expertise and training in the field and to help the organization meet their long-term goals.

Skills : Security officer, Customer service rep, Warehouse, Housekeeper, Transportation Driver, Receptionist.

• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare a work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help technicians locate the problem.
• Explain the work performed and the charges to the customer.
• Provides a complete and accurate written cost estimate for labor and parts.

Headline : A dedicated and self-motivated professional supported by experience in Sales, Personnel Supervision, Business Management, and Aircraft Manufacturing. Communicate effectively with people at all levels, including upper management, subordinate personnel, customers and vendors.

Skills : MS Office, ADP, SAP.

• Listened to each customer and clearly articulated repair needs to techs.
• Provided accurate estimates of repair/maintenance costs.
• Followed up on the repair and kept customers informed of progress.
• Handled minor customer concerns and complaints.
• Maintained CSI scores in accordance with manufacturer and dealership requirements.
• Maintained high CSI and developed a repeat/referral client base.
• Answered multiple phone lines, scheduled appointments, sold appropriate services, managed technician's time.

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