Change Management
Whether balancing budgets, reorganizing an agency, or implementing social programs, public sector leaders frequently encounter the complexity of change. The teaching cases in this section allow students to discuss outcomes and engage in problem solving in situations where protagonists wish to enact change or must guide their colleagues or constituents through change that is already occurring.
Change at the Speed of Trust: Advancing Educational Opportunity through Cross-Sector Collaboration in Louisville Practitioner Guide
Publication Date: March 19, 2021
This Practitioner Guide accompanies HKS Case 2215.0. At the turn of the twenty-first century, Louisville, Kentucky, found itself in the middle to the back of the pack among peer cities along a number of key measures of prosperity and quality of...
Change at the Speed of Trust: Advancing Educational Opportunity through Cross-Sector Collaboration in Louisville
At the turn of the twenty-first century, Louisville, Kentucky, found itself in the middle to the back of the pack among peer cities along a number of key measures of prosperity and quality of life. Since then, two consecutive mayors had advanced...
Driving Change in São Paulo Practitioner Guide
Publication Date: March 9, 2021
This practitioner guide accompanies HKS Case No. 2214.0. In 2016, after many months of negotiation, the City of São Paulo approved a new ordinance regulating Transportation Network Companies (TNC). The new regulation allowed citizens to...
Driving Change in São Paulo Epilogue
This epilogue accompanies HKS Case No. 2214.0. In 2016, after many months of negotiation, the City of São Paulo approved a new ordinance regulating Transportation Network Companies (TNC). The new regulation allowed citizens to take...
Driving Change in São Paulo
In 2016, after many months of negotiation, the City of São Paulo approved a new ordinance regulating Transportation Network Companies (TNC). The new regulation allowed citizens to take advantage of innovative services and it enabled city...
Alexandre Mars and Epic
Publication Date: June 11, 2019
The case examines the strategy, impact, and sustainability of a boutique philanthropy with a big goal: change the way people donate to charities. Epic Foundation was founded to support a portfolio of children’s charities. Now, its...
Nadine Vogel: Negotiating Work and Life
Publication Date: May 31, 2019
This case tells the career story of a leader who rose from a humbling career start to head a new corporate division she envisioned to serve the financial needs of families with children with disabilities. The case recounts how Vogel negotiated...
Danone North America: The World’s Largest B Corporation
Publication Date: April 26, 2019
This case study examines the B Corp certification process of Paris-based food products company Danone’s North American business. With $6 billion in sales, in 2018 Danone NA became the largest Certified B Corp in the world by a factor of...
The Massport Model: Integrating Diversity and Inclusion into Public-Private Partnerships
Publication Date: March 3, 2019
On May 22, 2018, executives from the Massachusetts Port Authority (Massport), along with Massachusetts Governor Charlie Baker and Boston Mayor Marty Walsh, gathered in the Seaport District of South Boston for a groundbreaking ceremony to...
Aung San Suu Kyi, Seizing the Moment: Soaring Hopes & Tough Constraints in Myanmar's Unfolding Democracy (Abridged)
Publication Date: October 24, 2018
This 9-page version of Seizing the Moment primarily differs from the original in omitting a 4-page section that describes the early, confusing stages of Myanmar’s democratization process. Like the original, this leadership case is set in...
Christine Lagarde (C): Managing the IMF
Publication Date: August 20, 2018
This case covers the career of Christine Lagarde from 2011 to 2018 as she takes the helm of troubled multilateral organization during a time of deepening economic turmoil. As the first female leader of the International Monetary Fund (IMF), and...
Christine Lagarde (B): Being a Public Servant
This case covers the career of Christine Lagarde from 2005 to 2011 after she joins the French Government. After serving several grueling years as Finance Minister during the financial crises that started in 2007/2008, she is being considered as...
IMAGES
VIDEO