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10 best qualitative data analysis tools

A lot of teams spend a lot of time collecting qualitative customer experience data—but how do you make sense of it, and how do you turn insights into action?

Qualitative data analysis tools help you make sense of customer feedback so you can focus on improving the user and product experience and creating customer delight.

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This chapter of Hotjar's qualitative data analysis (QDA) guide covers the ten best QDA tools that will help you make sense of your customer insights and better understand your users.

Collect qualitative customer data with Hotjar

Use Hotjar’s Surveys and Feedback widget to collect user insights and better understand your customers.

10 tools for qualitative data analysis 

Qualitative data analysis involves gathering, structuring, and interpreting contextual data to identify key patterns and themes in text, audio, and video.

Qualitative data analysis software automates this process, allowing you to focus on interpreting the results—and make informed decisions about how to improve your product—rather than wading through pages of often subjective, text-based data.

Pro tip: before you can analyze qualitative data, you need to gather it. 

One way to collect qualitative customer insights is to place Hotjar Surveys on key pages of your site . Surveys make it easy to capture voice-of-the-customer (VoC) feedback about product features, updated designs, and customer satisfaction—or to perform user and market research.

Need some ideas for your next qualitative research survey? Check out our Hotjar Survey Templates for inspiration.

Example product discovery questions from Hotjar’s bank of survey templates

1. Cauliflower

Cauliflower is a no-code qualitative data analysis tool that gives researchers, product marketers, and developers access to AI-based analytics without dealing with complex interfaces.

How Cauliflower analyzes qualitative data

Cauliflower’s AI-powered analytics help you understand the differences and similarities between different pieces of customer feedback. Ready-made visualizations help identify themes in customers’ words without reading through every review, and make it easy to:

Analyze customer survey data and answers to open-ended questions

Process and understand customer reviews

Examine your social media channels

Identify and prioritize product testing initiatives

Visualize results and share them with your team

One of Cauliflower’s customers says, “[Cauliflower is] great for visualizing the output, particularly finding relevant patterns in comparing breakouts and focussing our qualitative analysis on the big themes emerging.”

NVivo is one of the most popular qualitative data analysis tools on the market—and probably the most expensive. It’s a more technical solution than Cauliflower, and requires more training. NVivo is best for tech-savvy customer experience and product development teams at mid-sized companies and enterprises.

How NVivo analyzes qualitative data

NVivo’s Transcription tool transcribes and analyzes audio and video files from recorded calls—like sales calls, customer interviews, and product demos—and lets you automatically transfer text files into NVivo for further analysis to:

Find recurring themes in customer feedback

Analyze different types of qualitative data, like text, audio, and video

Code and visualize customer input

Identify market gaps based on qualitative and consumer-focused research

Dylan Hazlett from Adial Pharmaceuticals says, “ We needed a reliable software to perform qualitative text analysis. The complexity and features of [Nvivo] have created great value for our team.”

3. ​​Quirkos

Quirkos is a simple and affordable qualitative data analysis tool. Its text analyzer identifies common keywords within text documents to help businesses quickly and easily interpret customer reviews and interviews.

How Quirkos analyzes qualitative data

Quirkos displays side-by-side comparison views to help you understand the difference between feedback shared by different audience groups (by age group, location, gender, etc.). You can also use it to:

Identify keywords and phrases in survey responses and customer interviews

Visualize customer insights

Collaborate on projects

Color code texts effortlessly

One of Quirkos's users says, “ The interface is intuitive, easy to use, and follows quite an intuitive method of assigning codes to documents.”

4. Qualtrics

Qualtrics is a sophisticated experience management platform. The platform offers a range of tools, but we’ll focus on Qualtrics CoreXM here.  

Qualtrics CoreXM lets you collect and analyze insights to remove uncertainty from product development. It helps validate product ideas, spot gaps in the market, and identify broken product experiences, and the tool uses predictive intelligence and analytics to put your customer opinion at the heart of your decision-making.

How Qualtrics analyzes qualitative data

Qualtrics helps teams streamline multiple processes in one interface. You can gather and analyze qualitative data, then immediately share results and hypotheses with stakeholders. The platform also allows you to:

Collect customer feedback through various channels

Understand emotions and sentiment behind customers’ words

Predict what your customers will do next

Act immediately based on the results provided through various integrations

A user in project management shares, “The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real-time, as you develop your surveys, you are given insights into how your data can be analyzed. It is designed to help you get the data you need without asking unnecessary questions.”

5. Dovetail

Dovetail is a customer research platform for growing businesses. It offers three core tools: Playback, Markup, and Backstage. For qualitative data analysis, you’ll need Markup.

Markup offers tools for transcription and analysis of all kinds of qualitative data, and is a great way to consolidate insights.

How Dovetail analyzes qualitative data

Dovetail’s charts help you easily quantify qualitative data. If you need to present your findings to the team, the platform makes it easy to loop in your teammates, manage access rights, and collaborate through the interface. You can:

Transcribe recordings automatically

Discover meaningful patterns in textual data

Highlight and tag customer interviews

Run sentiment analysis

Collaborate on customer research through one interface

Kathryn Rounding , Senior Product Designer at You Need A Budget, says, “Dovetail is a fantastic tool for conducting and managing qualitative research. It helps bring all your research planning, source data, analysis, and reporting together, so you can not only share the final results but all the supporting work that helped you get there.”

6. Thematic

Thematic's AI-driven text feedback analysis platform helps you understand what your customers are saying—and why they’re saying it.

How Thematic analyzes qualitative data

Thematic helps you connect feedback from different channels, uncover themes in customer experience data, and run sentiment analysis—all to make better product decisions. Thematic is helpful when you need to:

Analyze unstructured feedback data from across channels

Discover relationships and patterns in feedback

Reveal emerging trends in customer feedback

Split insights by customer segment

Use resulting data in predictive analytics

Emma Glazer , Director of Marketing at DoorDash, says, “Thematic empowers us with information to help make the right decisions, and I love seeing themes as they emerge. We get real-time signals on issues our customers are experiencing and early feedback on new features they love. I love looking at the week-over-week breakdowns and comparing segments of our audience (market, tenure, etc.) Thematic helps me understand what’s driving our metrics and what steps we need to take next.” 

Delve is cloud-based qualitative data analysis software perfect for coding large volumes of textual data, and is best for analyzing long-form customer interviews.

How Delve analyzes qualitative data

Delve helps reveal the core themes and narratives behind transcripts from sales calls and customer interviews. It also helps to:

Find, group, and refine themes in customer feedback

Analyze long-form customer interviews

Categorize your data by code, pattern, and demographic information

Perform thematic analysis, narrative analysis, and grounded theory analysis

One Delve user says, “Using Delve, it is easier to focus just on coding to start, without getting sidetracked analyzing what I am reading. Once coding is finished, the selected excerpts are already organized based on my own custom outline and I can begin analyzing right away, rather than spending time organizing my notes before I can begin the analysis and writing process.”

8. ATLAS.ti

ATLAS.ti is a qualitative data analysis tool that brings together customer and product research data. It has a range of helpful features for marketers, product analysts, UX professionals, and product designers.

How ATLAS.ti analyzes qualitative data

ATLAS.ti helps product teams collect, structure, and evaluate user feedback before realizing new product ideas. To enhance your product design process with ATLAS.ti, you can:

Generate qualitative insights from surveys

Apply any method of qualitative research

Analyze open-ended questions and standardized surveys

Perform prototype testing

Visualize research results with charts

Collaborate with your team through a single platform

One of the ATLAS.ti customers shares,“ATLAS.ti is innovating in the handling of qualitative data. It gives the user total freedom and the possibility of connecting with other software, as it has many export options.” 

MAXQDA is a data analysis software that can analyze and organize a wide range of data, from handwritten texts, to video recordings, to Tweets.

How MAXQDA analyzes qualitative data

MAWQDA organizes your customer interviews and turns the data into digestible statistics by enabling you to:

Easily transcribe audio or video interviews

Structure standardized and open-ended survey responses

Categorize survey data

Combine qualitative and quantitative methods to get deeper insights into customer data

Share your work with team members

One enterprise-level customer says MAXQDA has “lots of useful features for analyzing and reporting interview and survey data. I really appreciated how easy it was to integrate SPSS data and conduct mixed-method research. The reporting features are high-quality and I loved using Word Clouds for quick and easy data representation.”

10. MonkeyLearn

MonkeyLearn is no-code analytics software for CX and product teams.

How MonkeyLearn analyzes qualitative data

MonkeyLearn automatically sorts, visualizes, and prioritizes customer feedback with its AI-powered algorithms. Along with organizing your data into themes, the tool will split it by intent—allowing you to promptly distinguish positive reviews from issues and requests and address them immediately.

One MonkeyLearn user says, “I like that MonkeyLearn helps us pull data from our tickets automatically and allows us to engage with our customers properly. As our tickets come in, the AI classifies data through keywords and high-end text analysis. It highlights specific text and categorizes it for easy sorting and processing.”

The next step in automating qualitative data analysis 

Qualitative data analysis tools help you uncover actionable insights from customer feedback, reviews, interviews, and survey responses—without getting lost in data.

But there's no one tool to rule them all: each solution has specific functionality, and your team might need to use the tools together depending on your objectives.

With the right qualitative data analysis software, you can make sense of what your customers really want and create better products for them, achieving customer delight and loyalty.

FAQs about qualitative data analysis software

What is qualitative data analysis software.

Qualitative data analysis software is technology that compiles and organizes contextual, non-quantifiable data, making it easy to interpret qualitative customer insights and information.

Which software is used for qualitative data analysis?

The best software used for qualitative data analysis is:

Cauliflower

MonkeyLearn

Is NVivo the only tool for qualitative data analysis?

NVivo isn’t the only tool for qualitative data analysis, but it’s one of the best (and most popular) software providers for qualitative and mixed-methods research.

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The world’s most powerful AI-based qualitative data analysis solution.

QualAI utilizes advanced AI technology to increase researcher efficiency, enhance data reliability, and mitigate bias.

researchers

QualAI aids researchers with data codification, thematic analyses, and content summaries to increase data reliability and mitigate bias.

organizations

QualAI helps organizations with market research, consumer analysis, business development, data aggregation and interpretation.

See how QualAI helps students analyze large-scale qualitative data sets, codify transcripts, and generate themes to reduce bias and increase efficiency.

ERIK ALANSON, Ph.d.

Co-Founder, QualAI

Academic Researcher

University Professor

tonkia bridges, ed.d.

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28 February - 1 March, 2024, Berlin, Germany

The #1 qualitative data analysis software with the best AI integration

Streamline your data analysis with automatic transcription, powerful analysis tools, ease of use, and smart AI integration. Explore the possibilities now.

Start your free trial

Free MAXQDA trial for Windows and Mac

Discover AI Assist

Efficient, secure and always at your fingertips. Try it now.

Organize. Analyze. Visualize. Present.

One software, many solutions

Qualitative data analysis meets AI. Discover how the new virtual research assistant can simplify your work.

Interview Analysis

Transcribe and code interviews. MAXQDA has powerful functions to support the analysis and visualization of your results.

Literature Review

Organize and analyze literature. MAXQDA comes with many features to make your literature review faster and easier.

Mixed Methods

MAXQDA is the best choice for your mixed methods analysis. It works with a wide range of data types and offers powerful tools.

Content Analysis

Use MAXQDA to manage your entire research project. Easily import and organize your data. Link relevant quotes to each other, and share your work.

Questionnaire Analysis

Whether your survey contains standardized or open-ended questions, with MAXQDA you can easily import and analyze both types.

Why MAXQDA ?

World-leading mixed methods software.

Do you want to include quantitative analysis methods in your qualitative data analysis? MAXQDA offers you an unbeatable variety of mixed methods functions for this purpose.

Intuitive and easy to learn

Thanks to the self-explaining interface, you will quickly find your way around. Numerous tutorials, guides, and webinars, as well as an active community, help you dive deeper into MAXQDA.

Efficient teamwork

It has always been easy to collaborate with MAXQDA. The new TeamCloud makes it even easier. It takes care of file management and team communication for you.

Comprehensive customer support

If you have any questions, our customer service is happy to help – by phone, e-mail or chat. In addition, helpful FAQs and practical online manuals are available.

Identical on Windows & macOS

One license, two operating systems. The identical interface and functions make teamwork and teaching with MAXQDA easy. Decide flexibly what you want to work with.

Take it from researchers who work with MAXQDA

We consult with our worldwide stakeholders in free-form letter and survey format and analyze feedback to inform our standard setting processes. We found the software and expert services from MAXQDA invaluable in conducting a smooth and efficient analysis process, even where the volume of data to be analyzed was significant.

Chad Chandramohan

Chief Technology Officer, IFRS Foundation

Having used several qualitative data analysis software programs, there is no doubt in my mind that MAXQDA has advantages over all the others. In addition to its remarkable analytical features for harnessing data, MAXQDA’s stellar customer service, online tutorials, and global learning community make it a user friendly and top-notch product.

Sally S. Cohen

NYU Rory Meyers College of Nursing

I spent several months researching the options, and ultimately decided to trial MAXQDA. We brought in a MAXQDA certified trainer, and bought a network license so that our large team at Microsoft could use the tool. We were not disappointed[…] I was so convinced in its efficacy in the applied qualitative field that I bought MAXQDA for my team when I joined Amazon. I was especially delighted when they added the Stats package, which allows us to avoid the extra expense of buying SPSS.

Sam Ladner, Ph.D.

Former Senior Principal Researcher at Workday

I have been fascinated by qualitative research as it makes us reconsider reality from a new perspective. For such reconsideration, it is essential to read data from various viewpoints and write your ideas in notes and memos, continuing to renew your perspective. I have found MAXQDA to be an excellent tool for readily recording and organizing ideas that come up with at various stages of research […]. More than that, however, I feel the potential of MAXQDA is to promote dialogue within the researcher and facilitate new discoveries.

Masahiro Nochi

Graduate School of Education, The University of Tokyo

Understanding and analyzing production and work processes is an important part of my work at the Fraunhofer Institute for Factory Operation and Automation IFF, and MAXQDA supports me in this. MAXQDA has convinced me in every respect with its versatility, intuitive design, and the ability to work together as a team. In our interdisciplinary projects with innovative companies, this allows us to work effectively and efficiently.

Sebastian Häberer, M.Sc.

Expert Engineer, Fraunhofer IFF

With MAXQDA I saved a lot of time coding my research interviews, and with the Visual Tools I was able to show the results in a clear and simple way.MAXQDA has the advantage that it is very intuitive and therefore easy to learn and handle. In addition, they listen to users and provide continuous updates to improve the experience.

Luis Daniel Vazquez Cancino

PhD candidate in Architecture from the National Autonomous University of Mexico

The Sheridan Libraries

• Qualitative Data Analysis Software (nVivo, Atlas.TI, and more)
• Sheridan Libraries

Qualitative Data Analysis Software (QDAS) overview

Choosing qda software, core qdas functions.

• Other QDAS Software
• Qualitative Data Sources

For direct assistance

Contact us , JHU Data Services   for assistance with access to nVivo and ATLAS.ti at the Data Services offices on A level, JHU Eisenhower Library.

Visit our website for more info and our upcoming training workshops !

Qualitative research has benefited from a range of software tools facilitating most qualitative methodological techniques, particularly those involving multimedia digital data. These guides focus on two major QDAS products, nVivo and ATLAS.ti.  Both programs can be found on the workstations at the Data Services computer lab on A-level, Eisenhower Library, and nVivo is available through JHU's SAFE Desktop . This guide also lists other QDA software and linked resources.

Many university libraries have produced comprehensive guides on nVivo, ATLAS.ti, and other QDA software, to which we will provide links with our gratitude

Schmider, Christian. n.d. What Qualitative Data Analysis Software Can and Can’t Do for You – an Intro Video . MERIT Library at the School of Education: School of Education, University of Wisconsin-Madison. Accessed January 7, 2020. https://www.youtube.com/watch?v=tLKfaCiHVic .

• Supported Methods
• Decision Factors
• Compare QDA Software

Qualitative Data Analysis (QDA) Software supports a variety of qualitative techniques and methodologies

Qualitative techniques supported by  QDAS

• Coding and Classifying
• Writing: analysis, description, memos
• Relating: finding and annotating connections, relationships, patterns
• Audio/Visual analysis: marking, clipping, transcribing, annotating
• Text mining: computer-aided discovery in large amounts of unstructured text
• Visualization: diagramming, relationship and network patterns, quantitative summary 

QDAS  supported methodologies

• Ethnography
• Case studies
• Grounded theory/ phenomenology
• Discourse/narrative analysis
• Sociolinguistic analysis
• Collaborative qualitative research
• Text analysis & text mining

Overview of qualitative methods from ATLAS.ti:  https://atlasti.com/qualitative-research-methods/

Decision factors for your research

• Methods to feature facilitation (in disciplinary context): How many features directly support your methodology?
• Interface for collection, analysis, reports: Do features accommodate most phases of your research workflow?
• Visualization and outputs: Does it produce and successfully export needed visualization without extensive modification?
• Cost and access to software: Is it worth the investment cost as well as in learning to use it? Look for education discounts.
• Software Comparisons: Commercial & Free. (George Mason University) Lists of flagship software, free software, and tools for converting codebooks among QDA software.
• QDA Software Comparison Chart (NYU Libraries) Comparison chart of QDA software from NYU Library's LibGuide
• Top 14 Qualitative Data Analysis Software Guide with descriptive summaries of the main QDA software, several with business focus.
• Dueling CAQDAS using ATLAS.ti and NVivo Webinar comparing features and use of ATLAS.ti and NVIvo for qualitative data analysis. Includes live demos.

Basic functions common to most QDA programs, and to NVivo and ATLAS.ti in particular:

• Application of a maintained set of terms and short phrases linked to segments of text or audio/video that can be queried and gathered for comparative analysis. 
• Longer narrative notes attached to text or a/v segments, or to codes
• Quick access to codes and segments that can be brought together in panel views for comparison, advanced Boolean search options, and flexible interlinking of segments, codes, and annotation
• Most QDAS facilitates transcribing audio and video, ideally maintaining the links between transcript and A/V segments. 
• Gathering codes, segments, and annotations facilitates pattern discovery and further description of relationships. Some QDAS support social network analysis techniques and visualization
• A range of reports using queries and filters to assemble data and annotations facilitates analysis and writing results.
• ​ Typically includes code tables, social network graphs, and annotated A/V clips.
• Shared access to data & analysis, facilitating comments and discussion, and tracking contributor actions and changes.
• Next: NVivo >>
• Last Updated: Apr 19, 2024 9:31 AM
• URL: https://guides.library.jhu.edu/QDAS

8 Great Tools To Perform Qualitative Data Analysis in 2022

Collecting qualitative customer data unlocks a potential goldmine of growth for your organization.

That is, if you know what to do with it. 

Qualitative data tells you how your customers feel and what they want from you. Examining your customer’s experience (CX) and putting the customer at the center of everything you do is likely to lead to an increase in your bottom line. 

However, in order to extract meaningful insights, you have to effectively analyze the data you collect. For this you’ll need the right qualitative data analysis tools.

Traditionally these tools were used exclusively by data specialists or analysts. Nowadays, however, data is so ubiquitous that even those outside of those remits can find themselves needing to make sense of large amounts of data. 

There are a lot of options out there and choosing the ideal software for your needs is not always easy. Here we’ll explain exactly what qualitative data analysis software is, then talk you through some of the best tools on the market. . 

What is Qualitative Data Analysis Software?

The 8 best qualitative data analysis software.

In order to understand what qualitative software can do for us, we need to start with what qualitative data actually is. 

Essentially, qualitative data is data that is non-numerical. It is descriptive and conceptual. Qualitative data is collected from a number of different sources. Some popular types include interviews, focus groups, surveys, e-mails, customer feedback, customer service tickets, observation notes, and phone calls.

This data, when it comes back to you, can be immense. Qualitative data analysis tools can help you organize, process, and analyze data for actionable insights. 

Qualitative data analysis software is used across a wide range of sectors and industries such as healthcare, the legal industry, e-commerce businesses, marketing departments - and everything in between. If your company has large amounts of data, you most likely need QDA software. 

The functionality of these tools varies greatly. At one end of the spectrum, you have software which allows you to tag and highlight important parts of your research. At the other end you have the fastest, most efficient kinds of software which employ the help of artificial intelligence to help you tag, analyze and visualize your research at record speed. 

Let’s jump straight into the ins and outs of 8 of the best qualitative data analysis tools out there.

Here is our list of the 8 top qualitative data analysis software. 

• MAXQDA - A well-established, reliable QDA Software 
• NVivo - Intuitive software offering some automation 
• ATLAS.ti - A powerful QA tool that offers some AI-improved functions 
• QDA Miner - Offers both a free and paid version 
• Quirkos - An easy to use, simplified tool 
• Dedoose - A tool that enables collaboration and team work
• Taguette - A free, open-source, data organization option 
• MonkeyLearn - AI-powered, qualitative analysis and visualization tool 

MAXQDA is a qualitative, quantitative, and mixed method data analysis tool. It lets you input data from a range of sources such as surveys, interviews, and focus groups to name a few. You can then tag and categorize this data for analysis. 

Best for:  In their words, MAXQDA was “created by researchers, for researchers.” This is across the education, non-profit and commercial sectors. 

Strengths: It’s easy to use and can support a number of different languages. It also uses AI to help users with audio transcription. 

This software was founded in 1989, so they have been around for a while and you can trust that their offerings are reliable. 

Weaknesses: Using it collaboratively in a team is not easy as individual users have to save their work and then merge the versions. This can be cumbersome. It’s also not the most attractive to look at compared with other software. 

Pricing: They have three different pricing plans that come with both an annual and perpetual price. They also offer a free trial. You can find more information here .

Like MAXQDA, NVivo is a software tool that allows its users to organize and store their qualitative data ready for analysis. You can also import word docs, PDFs, audio, images, and video. 

Best for: Researchers or academics looking for software with autocoding. 

Strengths: The interface is easy to use and is quite like Microsoft - this makes it instantly familiar and intuitive for many users. It’s much more powerful than some other offerings and offers automated transcription and autocoding. 

Weakness: NVivo struggles with languages that have characters, this isn’t a problem, for instance, for MAXQDA. 

While it is powerful compared to some of its competitors like Taguette, it doesn’t have the power to work with large data sets. After you’ve coded your data, you will still have to analyze your data manually, which could take a long time. 

Pricing: The price will vary according to a few factors, for example, whether you are a student or whether you are purchasing for an organization. More information can be found here.

3. ATLAS.ti

ATLAS.ti is a powerful QDA software tool, it supports large bodies of textual, graphical, audio and video data. Unlike other software in this category such as Quirkos, it has incorporated AI technology as it has evolved. 

Best for: This is best for research organizations, corporations, and academic institutions due to the extra AI features and the added cost.   

Strengths: Its interface is cleaner and sleeker than both Nvivo and MAXQDA, and collaboration is easier than in MAXQDA. It is also more powerful, boating both sentiment analysis and autocoding. 

Weakness: It can get expensive for individual users (such as students). Some users have also complained that the coding features are not that intuitive. 

Pricing: They offer a free trial and an extensive amount of licensing options based on sector and individual needs. More information can be found here.

4. QDA Miner

QDA Miner is a qualitative and mixed-method software that helps you to organize, code and analyze your data. They offer both a paid and free version called QDA Miner Lite.

Best for: Those looking for advanced visualizations and who are working alone.

Strengths: The latest version, QDA Miner 6, which was released in 2020, can link up with Tableau, a top data visualization tool , to give you an array of visualization options. 

Weakness:   QDA Miner doesn’t allow for collaboration which would be a big drawback if you are working on data with a team. Within the free version, the import and export functions are limited, as are the analysis functions. However, it might be enough to get you started or if you’re looking to test the waters. 

Pricing: They offer a number of packages according to sector and needs. Find details here.

Quirkos describes itself as a simple software tool that can help in the analysis of qualitative data. It is affordable and is popular within the education sector.  

Best for: Students and academics. 

Strengths: Quirkos offers a free trial which can be great if you are not sure what software is right for you. It’s also more affordable than some of the more advanced options like Atlas.ti. The drag and drop text functions make it simple and easy to use. You can also work collaboratively in Quirkos, and in real time.

Weakness: Its simplicity means that it offers less functionality. You have to code manually and this could be a deal-breaker if you have a lot of data. It also has fewer import options than other software. 

Pricing: There are three different options. Student, academic, commercial. Prices vary according to version and whether you want it cloud or offline. You can find more information here.

Dedoose is a 100% web-based tool for qualitative analysis. It was created by academics from UCLA and was designed to analyze both qualitative and quantitative data. It’s capable of importing data from a range of different formats, including documents, images, audio, video, and spreadsheets. 

Best for: Those who want a fully web based option where they can easily collaborate with team members.

Strengths: This software is team-oriented and user-friendly. It’s easy to import both text and visual data. It’s also compatible with mobile. 

Weakness: While they boast affordability, Dedoose can work out to be more expensive than other software as they only charge a monthly fee rather than a yearly license. The fact that it’s 100% web based may also be a negative for some. Like Quirkos, there is no AI or machine learning used in this tool. 

Pricing: Dedoose offers different prices depending on whether you’re an individual, student or group. More information can be found here.

7. Taguette

Taguette is a free open source qualitative data analysis tool that allows you to tag your data so you can then export it for analysis. 

Best for: Those looking for a basic, free option to organize their data for analysis. 

Strengths: It is very simple and easy to use. The fact that it’s open-source is also beneficial for many. It offers both an online and local version. 

Weakness: The fact that it is so simple means some drawbacks. Taguette doesn’t support images or video like some of the others. It also comes with zero automation compared to some of the bigger players and can’t analyze your data for you. 

Pricing: Taguette is free to use.

8. MonkeyLearn

MonkeyLearn is a powerful qualitative analysis software. It differs from most of the tools we have listed here in that it harnesses the power of AI and machine learning to make your data analysis process as efficient as possible. 

It offers an intuitive no-code interface that gets you to the stage of analyzing and visualizing your data in much less time. It’s also useful if you are not a data expert and you don’t have hours to spend coding manually or if, due to the size of your datasets, it’s simply impossible to do so. 

The MonkeyLearn Studio comes with pre-trained text analysis models, or, for more accurate insights, you can go ahead and build your own with your data and criteria. 

Once you’ve chosen your model you can start uploading your data from a range of options. Then you’ll be able to analyze this data with different tools like keyword extractor , feedback classifier , or sentiment analyzer . 

With that done, you can then view all your analysis in the interactive Studio dashboard (pictured below).

You can also learn more about our pricing and plans here . 

There are a number of qualitative data analysis software out there which will suit different needs. However, many of these tools require you to manually code your data in order to analyze it. 

If you are not that comfortable with coding or if you are working with datasets so large that this level of manual work is not feasible, you’ll need a tool like MonkeyLearn to help you process your qualitative data. 

MonkeyLearn provides a high level of automation, while still allowing you control of your data. This can make all the difference in terms of speed and cost. You can use your regained time to really understand the insights that crop up. 

Sign up for a free trial today to see how you can use MonkeyLearn Studio to best analyze your qualitative data.

Rachel Wolff

September 29th, 2021

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Master Your Research Projects with the Power of AI

ATLAS.ti bridges human expertise with AI efficiency to provide fast and accurate insights. Communicate directly with your documents and have them automatically coded based on your intentions, providing customized results. Only ATLAS.ti offers complete insight and verifiability of your AI analysis results at all times. This enables you to unpack the black box of AI in your research and uniquely make it your own.

Import and organize your files

Import or upload data from any source and manage everything in one software package. Then, start discovering valuable insights using intelligent data analysis tools to make more informed decisions – in hours, not days. Easily import:

• Audio Files
• Social Media Data
• Survey Files
• Reference Manager Data
• Other Qualitative Data

Analyze and refine your data

Anyone can take control of their qualitative analysis without prior knowledge: edit content, refine, and structure your data the way you need. Simply use codes to tag qualitative insights, and embrace AI Coding plus team collaboration for lightning-speed outcomes. Unlock insights for:

• Survey Data Analysis
• Interview Analysis
• Focus Group Analysis
• Literature Review and Analysis
• Content Analysis
• UX Research
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• Qualitative Customer Data

Visualize and share your insights

Let your data speak and get a deep understanding of the meaning behind your research findings. With ATLAS.ti, you can share your insights through clear visualizations that turn dull numbers into eye-opening results – presenting your conclusions with confidence. Make use of:

• Sankey Charts
• Donut Charts
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Why our users love ATLAS.ti

Get all-in-one platform access to our desktop apps on Windows and Mac, plus our Web version for browsers. Leverage our cutting-edge QDA software today!

One Package, All Features

ATLAS.ti licenses offer access to all features on all platforms for one flat fee. No hidden costs, no surprises. Moreover, our multi-license options deliver exceptional flexibility for teams, simplifying the qualitative research process.

Free Live Support, 24/5

Our qualitative data experts and ATLAS.ti specialists work around the clock to provide the support you need. We will do everything to help you keep your analysis project running and uncompromised.

Full Compatibility: Win, Mac, Web

With ATLAS.ti, you can choose whether you want to work with our desktop apps on Windows and Mac or our Web version at no extra cost. Seamlessly exchange projects with each other – no matter which platform you use.

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"My ATLAS.ti" enables you to manage users and licenses the way you want for the best efficiency: Share multi-user licenses with as many people as you want, with no restrictions on people, seats, or machines. When one user logs off, the seat instantly opens up for another user.

If you're considering ATLAS.ti for qualitative data analysis, you're making a wise choice. Our top-rated QDA software is perfect for students, researchers, academic institutions, and commercial enterprises – offering a wide array of AI-driven analysis tools to help you succeed. Here are just a few reasons to choose ATLAS.ti:

An intuitive interface made for qualitative research

ATLAS.ti caters to both research professionals and beginners. It covers everything from qualitative text analysis and evaluation of customer interviews to web content analysis and specific business intelligence tasks.

Users can collect and analyze data on the major operating systems (Windows and macOS), even with our Web version for browsers. Our user-friendly qualitative data analysis software makes it easy to upload files and analyze data quickly and efficiently so that you can make the most out of your research.

Quick and easy AI-powered coding

Transforming text-based data into valuable insights can be time-consuming. With ATLAS.ti, you can import data from any source and gain deeper insights using AI. In addition, our qualitative software offers tools to automatically create coded segments in your data and quickly identify themes.

ATLAS.ti's qualitative data analysis tools enable you to organize all your text data (i.e., from customer interviews or focus groups) in one place. This way, you can analyze qualitative data faster than ever. Plus, you can utilize a code hierarchy with a tree structure for better code management.

Our automatic AI Coding feature uses OpenAI's GPT model, which can understand natural language on a human-like level. More than text mining: This groundbreaking analysis tool empowers users from all fields of work by drastically reducing the overall coding and analysis time.

Cover all your qualitative data analysis needs

Whether you rely on transcripts from focus groups, observation notes, survey responses, or even audio and video files – you can analyze it all with ATLAS.ti. Unlike quantitative data tools, our software supports all major forms of data so that you can conduct qualitative data analysis on any research project, even customer feedback, textual data, pictures, and video recordings.

Whatever it is, you can import data into one central location in ATLAS.ti – enabling you to leverage qualitative and mixed methods for your research projects.

Powerful data analysis on autopilot

Our artificial intelligence and machine learning tools make finding insights in your research project easy. Qualitative data analysis tools such as Sentiment Analysis and Opinion Mining can perform text analysis across multiple documents to analyze large projects faster and more insightful.

Whether you want to analyze customer data or identify keywords from research materials, our AI tools can help you finish the job quickly. Regardless of what you want to achieve: pure qualitative analysis or mixed methods research, ATLAS.ti offers the leading solution trusted by academics and businesses.

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Now all your team members can work together on the same project to analyze qualitative data. Unlike other software, ATLAS.ti allows you to capture customer insights with the collective power of your colleagues.

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Customer satisfaction is our top priority at ATLAS.ti. We offer technical and methodological support for all users, whether conducting mixed methods research, qualitative research, statistical analysis, thematic analysis, market research, or academic research.

ATLAS.ti experts worldwide are always just a click away from supporting the users of our #1 software for qualitative data analysis.

Qualitative Data Analysis Methods 101:

The “big 6” methods + examples.

By: Kerryn Warren (PhD) | Reviewed By: Eunice Rautenbach (D.Tech) | May 2020 (Updated April 2023)

Qualitative data analysis methods. Wow, that’s a mouthful. 

If you’re new to the world of research, qualitative data analysis can look rather intimidating. So much bulky terminology and so many abstract, fluffy concepts. It certainly can be a minefield!

Don’t worry – in this post, we’ll unpack the most popular analysis methods , one at a time, so that you can approach your analysis with confidence and competence – whether that’s for a dissertation, thesis or really any kind of research project.

What (exactly) is qualitative data analysis?

To understand qualitative data analysis, we need to first understand qualitative data – so let’s step back and ask the question, “what exactly is qualitative data?”.

Qualitative data refers to pretty much any data that’s “not numbers” . In other words, it’s not the stuff you measure using a fixed scale or complex equipment, nor do you analyse it using complex statistics or mathematics.

So, if it’s not numbers, what is it?

Words, you guessed? Well… sometimes , yes. Qualitative data can, and often does, take the form of interview transcripts, documents and open-ended survey responses – but it can also involve the interpretation of images and videos. In other words, qualitative isn’t just limited to text-based data.

So, how’s that different from quantitative data, you ask?

Simply put, qualitative research focuses on words, descriptions, concepts or ideas – while quantitative research focuses on numbers and statistics . Qualitative research investigates the “softer side” of things to explore and describe , while quantitative research focuses on the “hard numbers”, to measure differences between variables and the relationships between them. If you’re keen to learn more about the differences between qual and quant, we’ve got a detailed post over here .

So, qualitative analysis is easier than quantitative, right?

Not quite. In many ways, qualitative data can be challenging and time-consuming to analyse and interpret. At the end of your data collection phase (which itself takes a lot of time), you’ll likely have many pages of text-based data or hours upon hours of audio to work through. You might also have subtle nuances of interactions or discussions that have danced around in your mind, or that you scribbled down in messy field notes. All of this needs to work its way into your analysis.

Making sense of all of this is no small task and you shouldn’t underestimate it. Long story short – qualitative analysis can be a lot of work! Of course, quantitative analysis is no piece of cake either, but it’s important to recognise that qualitative analysis still requires a significant investment in terms of time and effort.

Need a helping hand?

In this post, we’ll explore qualitative data analysis by looking at some of the most common analysis methods we encounter. We’re not going to cover every possible qualitative method and we’re not going to go into heavy detail – we’re just going to give you the big picture. That said, we will of course includes links to loads of extra resources so that you can learn more about whichever analysis method interests you.

Without further delay, let’s get into it.

The “Big 6” Qualitative Analysis Methods 

There are many different types of qualitative data analysis, all of which serve different purposes and have unique strengths and weaknesses . We’ll start by outlining the analysis methods and then we’ll dive into the details for each.

The 6 most popular methods (or at least the ones we see at Grad Coach) are:

• Content analysis
• Narrative analysis
• Discourse analysis
• Thematic analysis
• Grounded theory (GT)
• Interpretive phenomenological analysis (IPA)

Let’s take a look at each of them…

QDA Method #1: Qualitative Content Analysis

Content analysis is possibly the most common and straightforward QDA method. At the simplest level, content analysis is used to evaluate patterns within a piece of content (for example, words, phrases or images) or across multiple pieces of content or sources of communication. For example, a collection of newspaper articles or political speeches.

With content analysis, you could, for instance, identify the frequency with which an idea is shared or spoken about – like the number of times a Kardashian is mentioned on Twitter. Or you could identify patterns of deeper underlying interpretations – for instance, by identifying phrases or words in tourist pamphlets that highlight India as an ancient country.

Because content analysis can be used in such a wide variety of ways, it’s important to go into your analysis with a very specific question and goal, or you’ll get lost in the fog. With content analysis, you’ll group large amounts of text into codes , summarise these into categories, and possibly even tabulate the data to calculate the frequency of certain concepts or variables. Because of this, content analysis provides a small splash of quantitative thinking within a qualitative method.

Naturally, while content analysis is widely useful, it’s not without its drawbacks . One of the main issues with content analysis is that it can be very time-consuming , as it requires lots of reading and re-reading of the texts. Also, because of its multidimensional focus on both qualitative and quantitative aspects, it is sometimes accused of losing important nuances in communication.

Content analysis also tends to concentrate on a very specific timeline and doesn’t take into account what happened before or after that timeline. This isn’t necessarily a bad thing though – just something to be aware of. So, keep these factors in mind if you’re considering content analysis. Every analysis method has its limitations , so don’t be put off by these – just be aware of them ! If you’re interested in learning more about content analysis, the video below provides a good starting point.

QDA Method #2: Narrative Analysis 

As the name suggests, narrative analysis is all about listening to people telling stories and analysing what that means . Since stories serve a functional purpose of helping us make sense of the world, we can gain insights into the ways that people deal with and make sense of reality by analysing their stories and the ways they’re told.

You could, for example, use narrative analysis to explore whether how something is being said is important. For instance, the narrative of a prisoner trying to justify their crime could provide insight into their view of the world and the justice system. Similarly, analysing the ways entrepreneurs talk about the struggles in their careers or cancer patients telling stories of hope could provide powerful insights into their mindsets and perspectives . Simply put, narrative analysis is about paying attention to the stories that people tell – and more importantly, the way they tell them.

Of course, the narrative approach has its weaknesses , too. Sample sizes are generally quite small due to the time-consuming process of capturing narratives. Because of this, along with the multitude of social and lifestyle factors which can influence a subject, narrative analysis can be quite difficult to reproduce in subsequent research. This means that it’s difficult to test the findings of some of this research.

Similarly, researcher bias can have a strong influence on the results here, so you need to be particularly careful about the potential biases you can bring into your analysis when using this method. Nevertheless, narrative analysis is still a very useful qualitative analysis method – just keep these limitations in mind and be careful not to draw broad conclusions . If you’re keen to learn more about narrative analysis, the video below provides a great introduction to this qualitative analysis method.

QDA Method #3: Discourse Analysis 

Discourse is simply a fancy word for written or spoken language or debate . So, discourse analysis is all about analysing language within its social context. In other words, analysing language – such as a conversation, a speech, etc – within the culture and society it takes place. For example, you could analyse how a janitor speaks to a CEO, or how politicians speak about terrorism.

To truly understand these conversations or speeches, the culture and history of those involved in the communication are important factors to consider. For example, a janitor might speak more casually with a CEO in a company that emphasises equality among workers. Similarly, a politician might speak more about terrorism if there was a recent terrorist incident in the country.

So, as you can see, by using discourse analysis, you can identify how culture , history or power dynamics (to name a few) have an effect on the way concepts are spoken about. So, if your research aims and objectives involve understanding culture or power dynamics, discourse analysis can be a powerful method.

Because there are many social influences in terms of how we speak to each other, the potential use of discourse analysis is vast . Of course, this also means it’s important to have a very specific research question (or questions) in mind when analysing your data and looking for patterns and themes, or you might land up going down a winding rabbit hole.

Discourse analysis can also be very time-consuming  as you need to sample the data to the point of saturation – in other words, until no new information and insights emerge. But this is, of course, part of what makes discourse analysis such a powerful technique. So, keep these factors in mind when considering this QDA method. Again, if you’re keen to learn more, the video below presents a good starting point.

QDA Method #4: Thematic Analysis

Thematic analysis looks at patterns of meaning in a data set – for example, a set of interviews or focus group transcripts. But what exactly does that… mean? Well, a thematic analysis takes bodies of data (which are often quite large) and groups them according to similarities – in other words, themes . These themes help us make sense of the content and derive meaning from it.

Let’s take a look at an example.

With thematic analysis, you could analyse 100 online reviews of a popular sushi restaurant to find out what patrons think about the place. By reviewing the data, you would then identify the themes that crop up repeatedly within the data – for example, “fresh ingredients” or “friendly wait staff”.

So, as you can see, thematic analysis can be pretty useful for finding out about people’s experiences , views, and opinions . Therefore, if your research aims and objectives involve understanding people’s experience or view of something, thematic analysis can be a great choice.

Since thematic analysis is a bit of an exploratory process, it’s not unusual for your research questions to develop , or even change as you progress through the analysis. While this is somewhat natural in exploratory research, it can also be seen as a disadvantage as it means that data needs to be re-reviewed each time a research question is adjusted. In other words, thematic analysis can be quite time-consuming – but for a good reason. So, keep this in mind if you choose to use thematic analysis for your project and budget extra time for unexpected adjustments.

QDA Method #5: Grounded theory (GT) 

Grounded theory is a powerful qualitative analysis method where the intention is to create a new theory (or theories) using the data at hand, through a series of “ tests ” and “ revisions ”. Strictly speaking, GT is more a research design type than an analysis method, but we’ve included it here as it’s often referred to as a method.

What’s most important with grounded theory is that you go into the analysis with an open mind and let the data speak for itself – rather than dragging existing hypotheses or theories into your analysis. In other words, your analysis must develop from the ground up (hence the name). 

Let’s look at an example of GT in action.

Assume you’re interested in developing a theory about what factors influence students to watch a YouTube video about qualitative analysis. Using Grounded theory , you’d start with this general overarching question about the given population (i.e., graduate students). First, you’d approach a small sample – for example, five graduate students in a department at a university. Ideally, this sample would be reasonably representative of the broader population. You’d interview these students to identify what factors lead them to watch the video.

After analysing the interview data, a general pattern could emerge. For example, you might notice that graduate students are more likely to read a post about qualitative methods if they are just starting on their dissertation journey, or if they have an upcoming test about research methods.

From here, you’ll look for another small sample – for example, five more graduate students in a different department – and see whether this pattern holds true for them. If not, you’ll look for commonalities and adapt your theory accordingly. As this process continues, the theory would develop . As we mentioned earlier, what’s important with grounded theory is that the theory develops from the data – not from some preconceived idea.

So, what are the drawbacks of grounded theory? Well, some argue that there’s a tricky circularity to grounded theory. For it to work, in principle, you should know as little as possible regarding the research question and population, so that you reduce the bias in your interpretation. However, in many circumstances, it’s also thought to be unwise to approach a research question without knowledge of the current literature . In other words, it’s a bit of a “chicken or the egg” situation.

Regardless, grounded theory remains a popular (and powerful) option. Naturally, it’s a very useful method when you’re researching a topic that is completely new or has very little existing research about it, as it allows you to start from scratch and work your way from the ground up .

QDA Method #6:   Interpretive Phenomenological Analysis (IPA)

Interpretive. Phenomenological. Analysis. IPA . Try saying that three times fast…

Let’s just stick with IPA, okay?

IPA is designed to help you understand the personal experiences of a subject (for example, a person or group of people) concerning a major life event, an experience or a situation . This event or experience is the “phenomenon” that makes up the “P” in IPA. Such phenomena may range from relatively common events – such as motherhood, or being involved in a car accident – to those which are extremely rare – for example, someone’s personal experience in a refugee camp. So, IPA is a great choice if your research involves analysing people’s personal experiences of something that happened to them.

It’s important to remember that IPA is subject – centred . In other words, it’s focused on the experiencer . This means that, while you’ll likely use a coding system to identify commonalities, it’s important not to lose the depth of experience or meaning by trying to reduce everything to codes. Also, keep in mind that since your sample size will generally be very small with IPA, you often won’t be able to draw broad conclusions about the generalisability of your findings. But that’s okay as long as it aligns with your research aims and objectives.

Another thing to be aware of with IPA is personal bias . While researcher bias can creep into all forms of research, self-awareness is critically important with IPA, as it can have a major impact on the results. For example, a researcher who was a victim of a crime himself could insert his own feelings of frustration and anger into the way he interprets the experience of someone who was kidnapped. So, if you’re going to undertake IPA, you need to be very self-aware or you could muddy the analysis.

How to choose the right analysis method

In light of all of the qualitative analysis methods we’ve covered so far, you’re probably asking yourself the question, “ How do I choose the right one? ”

Much like all the other methodological decisions you’ll need to make, selecting the right qualitative analysis method largely depends on your research aims, objectives and questions . In other words, the best tool for the job depends on what you’re trying to build. For example:

• Perhaps your research aims to analyse the use of words and what they reveal about the intention of the storyteller and the cultural context of the time.
• Perhaps your research aims to develop an understanding of the unique personal experiences of people that have experienced a certain event, or
• Perhaps your research aims to develop insight regarding the influence of a certain culture on its members.

As you can probably see, each of these research aims are distinctly different , and therefore different analysis methods would be suitable for each one. For example, narrative analysis would likely be a good option for the first aim, while grounded theory wouldn’t be as relevant. 

It’s also important to remember that each method has its own set of strengths, weaknesses and general limitations. No single analysis method is perfect . So, depending on the nature of your research, it may make sense to adopt more than one method (this is called triangulation ). Keep in mind though that this will of course be quite time-consuming.

As we’ve seen, all of the qualitative analysis methods we’ve discussed make use of coding and theme-generating techniques, but the intent and approach of each analysis method differ quite substantially. So, it’s very important to come into your research with a clear intention before you decide which analysis method (or methods) to use.

Start by reviewing your research aims , objectives and research questions to assess what exactly you’re trying to find out – then select a qualitative analysis method that fits. Never pick a method just because you like it or have experience using it – your analysis method (or methods) must align with your broader research aims and objectives.

Let’s recap on QDA methods…

In this post, we looked at six popular qualitative data analysis methods:

• First, we looked at content analysis , a straightforward method that blends a little bit of quant into a primarily qualitative analysis.
• Then we looked at narrative analysis , which is about analysing how stories are told.
• Next up was discourse analysis – which is about analysing conversations and interactions.
• Then we moved on to thematic analysis – which is about identifying themes and patterns.
• From there, we went south with grounded theory – which is about starting from scratch with a specific question and using the data alone to build a theory in response to that question.
• And finally, we looked at IPA – which is about understanding people’s unique experiences of a phenomenon.

Of course, these aren’t the only options when it comes to qualitative data analysis, but they’re a great starting point if you’re dipping your toes into qualitative research for the first time.

If you’re still feeling a bit confused, consider our private coaching service , where we hold your hand through the research process to help you develop your best work.

Psst... there’s more!

This post was based on one of our popular Research Bootcamps . If you're working on a research project, you'll definitely want to check this out ...

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84 Comments

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Precise explanation of method.

Hi, may we use 2 data analysis methods in our qualitative research?

Thanks for your comment. Most commonly, one would use one type of analysis method, but it depends on your research aims and objectives.

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Thank nicely explained can I ask is Qualitative content analysis the same as thematic analysis?

Thanks for your comment. No, QCA and thematic are two different types of analysis. This article might help clarify – https://onlinelibrary.wiley.com/doi/10.1111/nhs.12048

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Hi Derek, What other theories/methods would you recommend when the data is a whole speech?

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Very insightful. Please, which of this approach could be used for a research that one is trying to elicit students’ misconceptions in a particular concept ?

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What do we call a research data analysis method that one use to advise or determining the best accounting tool or techniques that should be adopted in a company.

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choosing a right method for a paper is always a hard job for a student, this is a useful information, but it would be more useful personally for me, if the author provide me with a little bit more information about the data analysis techniques in type of explanatory research. Can we use qualitative content analysis technique for explanatory research ? or what is the suitable data analysis method for explanatory research in social studies?

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so educative…. but Ijust want to know which method is coding of the qualitative or tallying done?

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Is there a video the captures the practical process of coding using automated applications?

Thanks for the comment. We don’t recommend using automated applications for coding, as they are not sufficiently accurate in our experience.

content analysis can be qualitative research?

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do you have any material on Data collection

What a powerful explanation of the QDA methods. Thank you.

Great explanation both written and Video. i have been using of it on a day to day working of my thesis project in accounting and finance. Thank you very much for your support.

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Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)

When we conduct qualitative methods of research, need to explain changes in metrics or understand people's opinions, we always turn to qualitative data. Qualitative data is typically generated through:

• Interview transcripts
• Surveys with open-ended questions
• Contact center transcripts
• Texts and documents
• Audio and video recordings
• Observational notes

Compared to quantitative data, which captures structured information, qualitative data is unstructured and has more depth. It can answer our questions, can help formulate hypotheses and build understanding.

It's important to understand the differences between quantitative data & qualitative data . But unfortunately, analyzing qualitative data is difficult. While tools like Excel, Tableau and PowerBI crunch and visualize quantitative data with ease, there are a limited number of mainstream tools for analyzing qualitative data . The majority of qualitative data analysis still happens manually.

That said, there are two new trends that are changing this. First, there are advances in natural language processing (NLP) which is focused on understanding human language. Second, there is an explosion of user-friendly software designed for both researchers and businesses. Both help automate the qualitative data analysis process.

In this post we want to teach you how to conduct a successful qualitative data analysis. There are two primary qualitative data analysis methods; manual & automatic. We will teach you how to conduct the analysis manually, and also, automatically using software solutions powered by NLP. We’ll guide you through the steps to conduct a manual analysis, and look at what is involved and the role technology can play in automating this process.

More businesses are switching to fully-automated analysis of qualitative customer data because it is cheaper, faster, and just as accurate. Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment.

We’ll take you through 5 steps to conduct a successful qualitative data analysis. Within each step we will highlight the key difference between the manual, and automated approach of qualitative researchers. Here's an overview of the steps:

The 5 steps to doing qualitative data analysis

• Gathering and collecting your qualitative data
• Organizing and connecting into your qualitative data
• Coding your qualitative data
• Analyzing the qualitative data for insights
• Reporting on the insights derived from your analysis

What is Qualitative Data Analysis?

Qualitative data analysis is a process of gathering, structuring and interpreting qualitative data to understand what it represents.

Qualitative data is non-numerical and unstructured. Qualitative data generally refers to text, such as open-ended responses to survey questions or user interviews, but also includes audio, photos and video.

Businesses often perform qualitative data analysis on customer feedback. And within this context, qualitative data generally refers to verbatim text data collected from sources such as reviews, complaints, chat messages, support centre interactions, customer interviews, case notes or social media comments.

How is qualitative data analysis different from quantitative data analysis?

Understanding the differences between quantitative & qualitative data is important. When it comes to analyzing data, Qualitative Data Analysis serves a very different role to Quantitative Data Analysis. But what sets them apart?

Qualitative Data Analysis dives into the stories hidden in non-numerical data such as interviews, open-ended survey answers, or notes from observations. It uncovers the ‘whys’ and ‘hows’ giving a deep understanding of people’s experiences and emotions.

Quantitative Data Analysis on the other hand deals with numerical data, using statistics to measure differences, identify preferred options, and pinpoint root causes of issues.  It steps back to address questions like "how many" or "what percentage" to offer broad insights we can apply to larger groups.

In short, Qualitative Data Analysis is like a microscope,  helping us understand specific detail. Quantitative Data Analysis is like the telescope, giving us a broader perspective. Both are important, working together to decode data for different objectives.

Qualitative Data Analysis methods

Once all the data has been captured, there are a variety of analysis techniques available and the choice is determined by your specific research objectives and the kind of data you’ve gathered.  Common qualitative data analysis methods include:

Content Analysis

This is a popular approach to qualitative data analysis. Other qualitative analysis techniques may fit within the broad scope of content analysis. Thematic analysis is a part of the content analysis.  Content analysis is used to identify the patterns that emerge from text, by grouping content into words, concepts, and themes. Content analysis is useful to quantify the relationship between all of the grouped content. The Columbia School of Public Health has a detailed breakdown of content analysis .

Narrative Analysis

Narrative analysis focuses on the stories people tell and the language they use to make sense of them.  It is particularly useful in qualitative research methods where customer stories are used to get a deep understanding of customers’ perspectives on a specific issue. A narrative analysis might enable us to summarize the outcomes of a focused case study.

Discourse Analysis

Discourse analysis is used to get a thorough understanding of the political, cultural and power dynamics that exist in specific situations.  The focus of discourse analysis here is on the way people express themselves in different social contexts. Discourse analysis is commonly used by brand strategists who hope to understand why a group of people feel the way they do about a brand or product.

Thematic Analysis

Thematic analysis is used to deduce the meaning behind the words people use. This is accomplished by discovering repeating themes in text. These meaningful themes reveal key insights into data and can be quantified, particularly when paired with sentiment analysis . Often, the outcome of thematic analysis is a code frame that captures themes in terms of codes, also called categories. So the process of thematic analysis is also referred to as “coding”. A common use-case for thematic analysis in companies is analysis of customer feedback.

Grounded Theory

Grounded theory is a useful approach when little is known about a subject. Grounded theory starts by formulating a theory around a single data case. This means that the theory is “grounded”. Grounded theory analysis is based on actual data, and not entirely speculative. Then additional cases can be examined to see if they are relevant and can add to the original grounded theory.

Challenges of Qualitative Data Analysis

While Qualitative Data Analysis offers rich insights, it comes with its challenges. Each unique QDA method has its unique hurdles. Let’s take a look at the challenges researchers and analysts might face, depending on the chosen method.

• Time and Effort (Narrative Analysis): Narrative analysis, which focuses on personal stories, demands patience. Sifting through lengthy narratives to find meaningful insights can be time-consuming, requires dedicated effort.
• Being Objective (Grounded Theory): Grounded theory, building theories from data, faces the challenges of personal biases. Staying objective while interpreting data is crucial, ensuring conclusions are rooted in the data itself.
• Complexity (Thematic Analysis): Thematic analysis involves identifying themes within data, a process that can be intricate. Categorizing and understanding themes can be complex, especially when each piece of data varies in context and structure. Thematic Analysis software can simplify this process.
• Generalizing Findings (Narrative Analysis): Narrative analysis, dealing with individual stories, makes drawing broad challenging. Extending findings from a single narrative to a broader context requires careful consideration.
• Managing Data (Thematic Analysis): Thematic analysis involves organizing and managing vast amounts of unstructured data, like interview transcripts. Managing this can be a hefty task, requiring effective data management strategies.
• Skill Level (Grounded Theory): Grounded theory demands specific skills to build theories from the ground up. Finding or training analysts with these skills poses a challenge, requiring investment in building expertise.

Benefits of qualitative data analysis

Qualitative Data Analysis (QDA) is like a versatile toolkit, offering a tailored approach to understanding your data. The benefits it offers are as diverse as the methods. Let’s explore why choosing the right method matters.

• Tailored Methods for Specific Needs: QDA isn't one-size-fits-all. Depending on your research objectives and the type of data at hand, different methods offer unique benefits. If you want emotive customer stories, narrative analysis paints a strong picture. When you want to explain a score, thematic analysis reveals insightful patterns
• Flexibility with Thematic Analysis: thematic analysis is like a chameleon in the toolkit of QDA. It adapts well to different types of data and research objectives, making it a top choice for any qualitative analysis.
• Deeper Understanding, Better Products: QDA helps you dive into people's thoughts and feelings. This deep understanding helps you build products and services that truly matches what people want, ensuring satisfied customers
• Finding the Unexpected: Qualitative data often reveals surprises that we miss in quantitative data. QDA offers us new ideas and perspectives, for insights we might otherwise miss.
• Building Effective Strategies: Insights from QDA are like strategic guides. They help businesses in crafting plans that match people’s desires.
• Creating Genuine Connections: Understanding people’s experiences lets businesses connect on a real level. This genuine connection helps build trust and loyalty, priceless for any business.

How to do Qualitative Data Analysis: 5 steps

Now we are going to show how you can do your own qualitative data analysis. We will guide you through this process step by step. As mentioned earlier, you will learn how to do qualitative data analysis manually , and also automatically using modern qualitative data and thematic analysis software.

To get best value from the analysis process and research process, it’s important to be super clear about the nature and scope of the question that’s being researched. This will help you select the research collection channels that are most likely to help you answer your question.

Depending on if you are a business looking to understand customer sentiment, or an academic surveying a school, your approach to qualitative data analysis will be unique.

Once you’re clear, there’s a sequence to follow. And, though there are differences in the manual and automatic approaches, the process steps are mostly the same.

The use case for our step-by-step guide is a company looking to collect data (customer feedback data), and analyze the customer feedback - in order to improve customer experience. By analyzing the customer feedback the company derives insights about their business and their customers. You can follow these same steps regardless of the nature of your research. Let’s get started.

Step 1: Gather your qualitative data and conduct research (Conduct qualitative research)

The first step of qualitative research is to do data collection. Put simply, data collection is gathering all of your data for analysis. A common situation is when qualitative data is spread across various sources.

Classic methods of gathering qualitative data

Most companies use traditional methods for gathering qualitative data: conducting interviews with research participants, running surveys, and running focus groups. This data is typically stored in documents, CRMs, databases and knowledge bases. It’s important to examine which data is available and needs to be included in your research project, based on its scope.

Using your existing qualitative feedback

As it becomes easier for customers to engage across a range of different channels, companies are gathering increasingly large amounts of both solicited and unsolicited qualitative feedback.

Most organizations have now invested in Voice of Customer programs , support ticketing systems, chatbot and support conversations, emails and even customer Slack chats.

These new channels provide companies with new ways of getting feedback, and also allow the collection of unstructured feedback data at scale.

The great thing about this data is that it contains a wealth of valubale insights and that it’s already there! When you have a new question about user behavior or your customers, you don’t need to create a new research study or set up a focus group. You can find most answers in the data you already have.

Typically, this data is stored in third-party solutions or a central database, but there are ways to export it or connect to a feedback analysis solution through integrations or an API.

Utilize untapped qualitative data channels

There are many online qualitative data sources you may not have considered. For example, you can find useful qualitative data in social media channels like Twitter or Facebook. Online forums, review sites, and online communities such as Discourse or Reddit also contain valuable data about your customers, or research questions.

If you are considering performing a qualitative benchmark analysis against competitors - the internet is your best friend. Gathering feedback in competitor reviews on sites like Trustpilot, G2, Capterra, Better Business Bureau or on app stores is a great way to perform a competitor benchmark analysis.

Customer feedback analysis software often has integrations into social media and review sites, or you could use a solution like DataMiner to scrape the reviews.

Step 2: Connect & organize all your qualitative data

Now you all have this qualitative data but there’s a problem, the data is unstructured. Before feedback can be analyzed and assigned any value, it needs to be organized in a single place. Why is this important? Consistency!

If all data is easily accessible in one place and analyzed in a consistent manner, you will have an easier time summarizing and making decisions based on this data.

The manual approach to organizing your data

The classic method of structuring qualitative data is to plot all the raw data you’ve gathered into a spreadsheet.

Typically, research and support teams would share large Excel sheets and different business units would make sense of the qualitative feedback data on their own. Each team collects and organizes the data in a way that best suits them, which means the feedback tends to be kept in separate silos.

An alternative and a more robust solution is to store feedback in a central database, like Snowflake or Amazon Redshift .

Keep in mind that when you organize your data in this way, you are often preparing it to be imported into another software. If you go the route of a database, you would need to use an API to push the feedback into a third-party software.

Computer-assisted qualitative data analysis software (CAQDAS)

Traditionally within the manual analysis approach (but not always), qualitative data is imported into CAQDAS software for coding.

In the early 2000s, CAQDAS software was popularised by developers such as ATLAS.ti, NVivo and MAXQDA and eagerly adopted by researchers to assist with the organizing and coding of data.  

The benefits of using computer-assisted qualitative data analysis software:

• Assists in the organizing of your data
• Opens you up to exploring different interpretations of your data analysis
• Allows you to share your dataset easier and allows group collaboration (allows for secondary analysis)

However you still need to code the data, uncover the themes and do the analysis yourself. Therefore it is still a manual approach.

Organizing your qualitative data in a feedback repository

Another solution to organizing your qualitative data is to upload it into a feedback repository where it can be unified with your other data , and easily searchable and taggable. There are a number of software solutions that act as a central repository for your qualitative research data. Here are a couple solutions that you could investigate:  

• Dovetail: Dovetail is a research repository with a focus on video and audio transcriptions. You can tag your transcriptions within the platform for theme analysis. You can also upload your other qualitative data such as research reports, survey responses, support conversations, and customer interviews. Dovetail acts as a single, searchable repository. And makes it easier to collaborate with other people around your qualitative research.
• EnjoyHQ: EnjoyHQ is another research repository with similar functionality to Dovetail. It boasts a more sophisticated search engine, but it has a higher starting subscription cost.

Organizing your qualitative data in a feedback analytics platform

If you have a lot of qualitative customer or employee feedback, from the likes of customer surveys or employee surveys, you will benefit from a feedback analytics platform. A feedback analytics platform is a software that automates the process of both sentiment analysis and thematic analysis . Companies use the integrations offered by these platforms to directly tap into their qualitative data sources (review sites, social media, survey responses, etc.). The data collected is then organized and analyzed consistently within the platform.

If you have data prepared in a spreadsheet, it can also be imported into feedback analytics platforms.

Once all this rich data has been organized within the feedback analytics platform, it is ready to be coded and themed, within the same platform. Thematic is a feedback analytics platform that offers one of the largest libraries of integrations with qualitative data sources.

Step 3: Coding your qualitative data

Your feedback data is now organized in one place. Either within your spreadsheet, CAQDAS, feedback repository or within your feedback analytics platform. The next step is to code your feedback data so we can extract meaningful insights in the next step.

Coding is the process of labelling and organizing your data in such a way that you can then identify themes in the data, and the relationships between these themes.

To simplify the coding process, you will take small samples of your customer feedback data, come up with a set of codes, or categories capturing themes, and label each piece of feedback, systematically, for patterns and meaning. Then you will take a larger sample of data, revising and refining the codes for greater accuracy and consistency as you go.

If you choose to use a feedback analytics platform, much of this process will be automated and accomplished for you.

The terms to describe different categories of meaning (‘theme’, ‘code’, ‘tag’, ‘category’ etc) can be confusing as they are often used interchangeably.  For clarity, this article will use the term ‘code’.

To code means to identify key words or phrases and assign them to a category of meaning. “I really hate the customer service of this computer software company” would be coded as “poor customer service”.

How to manually code your qualitative data

• Decide whether you will use deductive or inductive coding. Deductive coding is when you create a list of predefined codes, and then assign them to the qualitative data. Inductive coding is the opposite of this, you create codes based on the data itself. Codes arise directly from the data and you label them as you go. You need to weigh up the pros and cons of each coding method and select the most appropriate.
• Read through the feedback data to get a broad sense of what it reveals. Now it’s time to start assigning your first set of codes to statements and sections of text.
• Keep repeating step 2, adding new codes and revising the code description as often as necessary.  Once it has all been coded, go through everything again, to be sure there are no inconsistencies and that nothing has been overlooked.
• Create a code frame to group your codes. The coding frame is the organizational structure of all your codes. And there are two commonly used types of coding frames, flat, or hierarchical. A hierarchical code frame will make it easier for you to derive insights from your analysis.
• Based on the number of times a particular code occurs, you can now see the common themes in your feedback data. This is insightful! If ‘bad customer service’ is a common code, it’s time to take action.

We have a detailed guide dedicated to manually coding your qualitative data .

Using software to speed up manual coding of qualitative data

An Excel spreadsheet is still a popular method for coding. But various software solutions can help speed up this process. Here are some examples.

• CAQDAS / NVivo - CAQDAS software has built-in functionality that allows you to code text within their software. You may find the interface the software offers easier for managing codes than a spreadsheet.
• Dovetail/EnjoyHQ - You can tag transcripts and other textual data within these solutions. As they are also repositories you may find it simpler to keep the coding in one platform.
• IBM SPSS - SPSS is a statistical analysis software that may make coding easier than in a spreadsheet.
• Ascribe - Ascribe’s ‘Coder’ is a coding management system. Its user interface will make it easier for you to manage your codes.

Automating the qualitative coding process using thematic analysis software

In solutions which speed up the manual coding process, you still have to come up with valid codes and often apply codes manually to pieces of feedback. But there are also solutions that automate both the discovery and the application of codes.

Advances in machine learning have now made it possible to read, code and structure qualitative data automatically. This type of automated coding is offered by thematic analysis software .

Automation makes it far simpler and faster to code the feedback and group it into themes. By incorporating natural language processing (NLP) into the software, the AI looks across sentences and phrases to identify common themes meaningful statements. Some automated solutions detect repeating patterns and assign codes to them, others make you train the AI by providing examples. You could say that the AI learns the meaning of the feedback on its own.

Thematic automates the coding of qualitative feedback regardless of source. There’s no need to set up themes or categories in advance. Simply upload your data and wait a few minutes. You can also manually edit the codes to further refine their accuracy.  Experiments conducted indicate that Thematic’s automated coding is just as accurate as manual coding .

Paired with sentiment analysis and advanced text analytics - these automated solutions become powerful for deriving quality business or research insights.

You could also build your own , if you have the resources!

The key benefits of using an automated coding solution

Automated analysis can often be set up fast and there’s the potential to uncover things that would never have been revealed if you had given the software a prescribed list of themes to look for.

Because the model applies a consistent rule to the data, it captures phrases or statements that a human eye might have missed.

Complete and consistent analysis of customer feedback enables more meaningful findings. Leading us into step 4.

Step 4: Analyze your data: Find meaningful insights

Now we are going to analyze our data to find insights. This is where we start to answer our research questions. Keep in mind that step 4 and step 5 (tell the story) have some overlap . This is because creating visualizations is both part of analysis process and reporting.

The task of uncovering insights is to scour through the codes that emerge from the data and draw meaningful correlations from them. It is also about making sure each insight is distinct and has enough data to support it.

Part of the analysis is to establish how much each code relates to different demographics and customer profiles, and identify whether there’s any relationship between these data points.

Manually create sub-codes to improve the quality of insights

If your code frame only has one level, you may find that your codes are too broad to be able to extract meaningful insights. This is where it is valuable to create sub-codes to your primary codes. This process is sometimes referred to as meta coding.

Note: If you take an inductive coding approach, you can create sub-codes as you are reading through your feedback data and coding it.

While time-consuming, this exercise will improve the quality of your analysis. Here is an example of what sub-codes could look like.

You need to carefully read your qualitative data to create quality sub-codes. But as you can see, the depth of analysis is greatly improved. By calculating the frequency of these sub-codes you can get insight into which  customer service problems you can immediately address.

Correlate the frequency of codes to customer segments

Many businesses use customer segmentation . And you may have your own respondent segments that you can apply to your qualitative analysis. Segmentation is the practise of dividing customers or research respondents into subgroups.

Segments can be based on:

• Demographic
• And any other data type that you care to segment by

It is particularly useful to see the occurrence of codes within your segments. If one of your customer segments is considered unimportant to your business, but they are the cause of nearly all customer service complaints, it may be in your best interest to focus attention elsewhere. This is a useful insight!

Manually visualizing coded qualitative data

There are formulas you can use to visualize key insights in your data. The formulas we will suggest are imperative if you are measuring a score alongside your feedback.

If you are collecting a metric alongside your qualitative data this is a key visualization. Impact answers the question: “What’s the impact of a code on my overall score?”. Using Net Promoter Score (NPS) as an example, first you need to:

• Calculate overall NPS
• Calculate NPS in the subset of responses that do not contain that theme
• Subtract B from A

Then you can use this simple formula to calculate code impact on NPS .

You can then visualize this data using a bar chart.

You can download our CX toolkit - it includes a template to recreate this.

Trends over time

This analysis can help you answer questions like: “Which codes are linked to decreases or increases in my score over time?”

We need to compare two sequences of numbers: NPS over time and code frequency over time . Using Excel, calculate the correlation between the two sequences, which can be either positive (the more codes the higher the NPS, see picture below), or negative (the more codes the lower the NPS).

Now you need to plot code frequency against the absolute value of code correlation with NPS. Here is the formula:

The visualization could look like this:

These are two examples, but there are more. For a third manual formula, and to learn why word clouds are not an insightful form of analysis, read our visualizations article .

Using a text analytics solution to automate analysis

Automated text analytics solutions enable codes and sub-codes to be pulled out of the data automatically. This makes it far faster and easier to identify what’s driving negative or positive results. And to pick up emerging trends and find all manner of rich insights in the data.

Another benefit of AI-driven text analytics software is its built-in capability for sentiment analysis, which provides the emotive context behind your feedback and other qualitative textual data therein.

Thematic provides text analytics that goes further by allowing users to apply their expertise on business context to edit or augment the AI-generated outputs.

Since the move away from manual research is generally about reducing the human element, adding human input to the technology might sound counter-intuitive. However, this is mostly to make sure important business nuances in the feedback aren’t missed during coding. The result is a higher accuracy of analysis. This is sometimes referred to as augmented intelligence .

Step 5: Report on your data: Tell the story

The last step of analyzing your qualitative data is to report on it, to tell the story. At this point, the codes are fully developed and the focus is on communicating the narrative to the audience.

A coherent outline of the qualitative research, the findings and the insights is vital for stakeholders to discuss and debate before they can devise a meaningful course of action.

Creating graphs and reporting in Powerpoint

Typically, qualitative researchers take the tried and tested approach of distilling their report into a series of charts, tables and other visuals which are woven into a narrative for presentation in Powerpoint.

Using visualization software for reporting

With data transformation and APIs, the analyzed data can be shared with data visualisation software, such as Power BI or Tableau , Google Studio or Looker. Power BI and Tableau are among the most preferred options.

Visualizing your insights inside a feedback analytics platform

Feedback analytics platforms, like Thematic, incorporate visualisation tools that intuitively turn key data and insights into graphs.  This removes the time consuming work of constructing charts to visually identify patterns and creates more time to focus on building a compelling narrative that highlights the insights, in bite-size chunks, for executive teams to review.

Using a feedback analytics platform with visualization tools means you don’t have to use a separate product for visualizations. You can export graphs into Powerpoints straight from the platforms.

Conclusion - Manual or Automated?

There are those who remain deeply invested in the manual approach - because it’s familiar, because they’re reluctant to spend money and time learning new software, or because they’ve been burned by the overpromises of AI.  

For projects that involve small datasets, manual analysis makes sense. For example, if the objective is simply to quantify a simple question like “Do customers prefer X concepts to Y?”. If the findings are being extracted from a small set of focus groups and interviews, sometimes it’s easier to just read them

However, as new generations come into the workplace, it’s technology-driven solutions that feel more comfortable and practical. And the merits are undeniable.  Especially if the objective is to go deeper and understand the ‘why’ behind customers’ preference for X or Y. And even more especially if time and money are considerations.

The ability to collect a free flow of qualitative feedback data at the same time as the metric means AI can cost-effectively scan, crunch, score and analyze a ton of feedback from one system in one go. And time-intensive processes like focus groups, or coding, that used to take weeks, can now be completed in a matter of hours or days.

But aside from the ever-present business case to speed things up and keep costs down, there are also powerful research imperatives for automated analysis of qualitative data: namely, accuracy and consistency.

Finding insights hidden in feedback requires consistency, especially in coding.  Not to mention catching all the ‘unknown unknowns’ that can skew research findings and steering clear of cognitive bias.

Some say without manual data analysis researchers won’t get an accurate “feel” for the insights. However, the larger data sets are, the harder it is to sort through the feedback and organize feedback that has been pulled from different places.  And, the more difficult it is to stay on course, the greater the risk of drawing incorrect, or incomplete, conclusions grows.

Though the process steps for qualitative data analysis have remained pretty much unchanged since psychologist Paul Felix Lazarsfeld paved the path a hundred years ago, the impact digital technology has had on types of qualitative feedback data and the approach to the analysis are profound.  

If you want to try an automated feedback analysis solution on your own qualitative data, you can get started with Thematic .

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Topic selection & proposal development, enquire now, software implementation using matlab, questionnaire designing & data analysis, chapters writing & journal papers, 12 unexplored data analysis tools for qualitative research.

Welcome to our guide on 5 lesser-known tools for studying information in a different way – specifically designed for understanding and interpreting data in qualitative research. Data analysis tools for qualitative research are specialized instruments designed to interpret non-numerical data, offering insights into patterns, themes, and relationships.

These tools enable researchers to uncover meaning from qualitative information, enhancing the depth and understanding of complex phenomena in fields such as social sciences, psychology, and humanities.

In the world of research, there are tools tailored for qualitative data analysis that can reveal hidden insights. This blog explores these tools, showcasing their unique features and advantages compared to the more commonly used quantitative analysis tools.

Whether you’re a seasoned researcher or just starting out, we aim to make these tools accessible and highlight how they can add depth and accuracy to your analysis. Join us as we uncover these innovative approaches, offering practical solutions to enhance your experience with qualitative research.

Tool 1:MAXQDA Analytics Pro

MAXQDA Analytics Pro emerges as a game-changing tool for qualitative data analysis, offering a seamless experience that goes beyond the capabilities of traditional quantitative tools.

Here’s how MAXQDA stands out in the world of qualitative research:

Advanced Coding and Text Analysis: MAXQDA empowers researchers with advanced coding features and text analysis tools, enabling the exploration of qualitative data with unprecedented depth. Its intuitive interface allows for efficient categorization and interpretation of textual information.

Intuitive Interface for Effortless Exploration: The user-friendly design of MAXQDA makes it accessible for researchers of all levels. This tool streamlines the process of exploring qualitative data, facilitating a more efficient and insightful analysis compared to traditional quantitative tools.

Uncovering Hidden Narratives: MAXQDA excels in revealing hidden narratives within qualitative data, allowing researchers to identify patterns, themes, and relationships that might be overlooked by conventional quantitative approaches. This capability adds a valuable layer to the analysis of complex phenomena.

In the landscape of qualitative data analysis tools, MAXQDA Analytics Pro is a valuable asset, providing researchers with a unique set of features that enhance the depth and precision of their analysis. Its contribution extends beyond the confines of quantitative analysis tools, making it an indispensable tool for those seeking innovative approaches to qualitative research.

Tool 2: Quirkos

Quirkos , positioned as data analysis software, shines as a transformative tool within the world of qualitative research.

Here’s why Quirkos is considered among the best for quality data analysis: Visual Approach for Enhanced Understanding: Quirkos introduces a visual approach, setting it apart from conventional analysis software. This unique feature aids researchers in easily grasping and interpreting qualitative data, promoting a more comprehensive understanding of complex information.

User-Friendly Interface: One of Quirkos’ standout features is its user-friendly interface. This makes it accessible to researchers of various skill levels, ensuring that the tool’s benefits are not limited to experienced users. Its simplicity adds to the appeal for those seeking the best quality data analysis software.

Effortless Pattern Identification: Quirkos simplifies the process of identifying patterns within qualitative data. This capability is crucial for researchers aiming to conduct in-depth analysis efficiently.

The tool’s intuitive design fosters a seamless exploration of data, making it an indispensable asset in the world of analysis software. Quirkos, recognized among the best quality data analysis software, offers a visual and user-friendly approach to qualitative research. Its ability to facilitate effortless pattern identification positions it as a valuable asset for researchers seeking optimal outcomes in their data analysis endeavors.

Tool 3: Provalis Research WordStat

Provalis Research WordStat stands out as a powerful tool within the world of qualitative data analysis tools, offering unique advantages for researchers engaged in qualitative analysis:

WordStat excels in text mining, providing researchers with a robust platform to delve into vast amounts of textual data. This capability enhances the depth of qualitative analysis, setting it apart in the landscape of tools for qualitative research.

Specializing in content analysis, WordStat facilitates the systematic examination of textual information. Researchers can uncover themes, trends, and patterns within qualitative data, contributing to a more comprehensive understanding of complex phenomena.

WordStat seamlessly integrates with qualitative research methodologies, providing a bridge between quantitative and qualitative analysis. This integration allows researchers to harness the strengths of both approaches, expanding the possibilities for nuanced insights.

In the domain of tools for qualitative research, Provalis Research WordStat emerges as a valuable asset. Its text mining capabilities, content analysis expertise, and integration with qualitative research methodologies collectively contribute to elevating the qualitative analysis experience for researchers.

Tool 4: ATLAS.ti

ATLAS.ti proves to be a cornerstone in the world of qualitative data analysis tools, offering distinctive advantages that enhance the qualitative analysis process:

Multi-Faceted Data Exploration: ATLAS.ti facilitates in-depth exploration of textual, graphical, and multimedia data. This versatility enables researchers to engage with diverse types of qualitative information, broadening the scope of analysis beyond traditional boundaries.

Collaboration and Project Management: The tool excels in fostering collaboration among researchers and project management. This collaborative aspect sets ATLAS.ti apart, making it a comprehensive solution for teams engaged in qualitative research endeavors.

User-Friendly Interface: ATLAS.ti provides a user-friendly interface, ensuring accessibility for researchers of various skill levels. This simplicity in navigation enhances the overall qualitative analysis experience, making it an effective tool for both seasoned researchers and those new to data analysis tools. In the landscape of tools for qualitative research, ATLAS.ti emerges as a valuable ally. Its multi-faceted data exploration, collaboration features, and user-friendly interface collectively contribute to enriching the qualitative analysis journey for researchers seeking a comprehensive and efficient solution.

Tool 5: NVivo Transcription

NVivo Transcription emerges as a valuable asset in the world of data analysis tools, seamlessly integrating transcription services with qualitative research methodologies:

Efficient Transcription Services: NVivo Transcription offers efficient and accurate transcription services, streamlining the process of converting spoken words into written text. This feature is essential for researchers engaged in qualitative analysis, ensuring a solid foundation for subsequent exploration.

Integration with NVivo Software: The tool seamlessly integrates with NVivo software, creating a synergistic relationship between transcription and qualitative analysis. Researchers benefit from a unified platform that simplifies the organization and analysis of qualitative data, enhancing the overall research workflow.

Comprehensive Qualitative Analysis: NVivo Transcription contributes to comprehensive qualitative analysis by providing a robust foundation for understanding and interpreting audio and video data. Researchers can uncover valuable insights within the transcribed content, enriching the qualitative analysis process.

In the landscape of tools for qualitative research, NVivo Transcription plays a crucial role in bridging the gap between transcription services and qualitative analysis. Its efficient transcription capabilities, integration with NVivo software, and support for comprehensive qualitative analysis make it a valuable tool for researchers seeking a streamlined and effective approach to handling qualitative data.

Tool 6: Dedoose

Web-Based Accessibility: Dedoose’s online platform allows PhD researchers to conduct qualitative data analysis from anywhere, promoting flexibility and collaboration.

Mixed-Methods Support: Dedoose accommodates mixed-methods research, enabling the integration of both quantitative and qualitative data for a comprehensive analysis.

Multi-Media Compatibility: The tool supports various data formats, including text, audio, and video, facilitating the analysis of diverse qualitative data types.

Collaborative Features: Dedoose fosters collaboration among researchers, providing tools for shared coding, annotation, and exploration of qualitative data.

Organized Data Management: PhD researchers benefit from Dedoose’s organizational features, streamlining the coding and retrieval of data for a more efficient analysis process.

Tool 7: HyperRESEARCH

HyperRESEARCH caters to various qualitative research methods, including content analysis and grounded theory, offering a flexible platform for PhD researchers.

The software simplifies the coding and retrieval of data, aiding researchers in organizing and analyzing qualitative information systematically.

HyperRESEARCH allows for detailed annotation of text, enhancing the depth of qualitative analysis and providing a comprehensive understanding of the data.

The tool provides features for visualizing relationships within data, aiding researchers in uncovering patterns and connections in qualitative content.

HyperRESEARCH facilitates collaborative research efforts, promoting teamwork and shared insights among PhD researchers.

Tool 8: MAXQDA Analytics Plus

Advanced Collaboration:  

MAXQDA Analytics Plus enhances collaboration for PhD researchers with teamwork support, enabling multiple researchers to work seamlessly on qualitative data analysis.

Extended Visualization Tools:  

The software offers advanced data visualization features, allowing researchers to create visual representations of qualitative data patterns for a more comprehensive understanding.

Efficient Workflow:  

MAXQDA Analytics Plus streamlines the qualitative analysis workflow, providing tools that facilitate efficient coding, categorization, and interpretation of complex textual information.

Deeper Insight Integration:  

Building upon MAXQDA Analytics Pro, MAXQDA Analytics Plus integrates additional features for a more nuanced qualitative analysis, empowering PhD researchers to gain deeper insights into their research data.

User-Friendly Interface:  

The tool maintains a user-friendly interface, ensuring accessibility for researchers of various skill levels, contributing to an effective and efficient data analysis experience.

Tool 9: QDA Miner

Versatile Data Analysis: QDA Miner supports a wide range of qualitative research methodologies, accommodating diverse data types, including text, images, and multimedia, catering to the varied needs of PhD researchers.

Coding and Annotation Tools: The software provides robust coding and annotation features, facilitating a systematic organization and analysis of qualitative data for in-depth exploration.

Visual Data Exploration: QDA Miner includes visualization tools for researchers to analyze data patterns visually, aiding in the identification of themes and relationships within qualitative content.

User-Friendly Interface: With a user-friendly interface, QDA Miner ensures accessibility for researchers at different skill levels, contributing to a seamless and efficient qualitative data analysis experience.

Comprehensive Analysis Support: QDA Miner’s features contribute to a comprehensive analysis, offering PhD researchers a tool that integrates seamlessly into their qualitative research endeavors.

Tool 10: NVivo

NVivo supports diverse qualitative research methodologies, allowing PhD researchers to analyze text, images, audio, and video data for a comprehensive understanding.

The software aids researchers in organizing and categorizing qualitative data systematically, streamlining the coding and analysis process.

NVivo seamlessly integrates with various data formats, providing a unified platform for transcription services and qualitative analysis, simplifying the overall research workflow.

NVivo offers tools for visual representation, enabling researchers to create visual models that enhance the interpretation of qualitative data patterns and relationships.

NVivo Transcription integration ensures efficient handling of audio and video data, offering PhD researchers a comprehensive solution for qualitative data analysis.

Tool 11: Weft QDA

Open-Source Affordability: Weft QDA’s open-source nature makes it an affordable option for PhD researchers on a budget, providing cost-effective access to qualitative data analysis tools.

Simplicity for Beginners: With a straightforward interface, Weft QDA is user-friendly and ideal for researchers new to qualitative data analysis, offering basic coding and text analysis features.

Ease of Use: The tool simplifies the process of coding and analyzing qualitative data, making it accessible to researchers of varying skill levels and ensuring a smooth and efficient analysis experience.

Entry-Level Solution: Weft QDA serves as a suitable entry-level option, introducing PhD researchers to the fundamentals of qualitative data analysis without overwhelming complexity.

Basic Coding Features: While being simple, Weft QDA provides essential coding features, enabling researchers to organize and explore qualitative data effectively.

Tool 12: Transana

Transana specializes in the analysis of audio and video data, making it a valuable tool for PhD researchers engaged in qualitative studies with rich multimedia content.

The software streamlines the transcription process, aiding researchers in converting spoken words into written text, providing a foundation for subsequent qualitative analysis.

Transana allows for in-depth exploration of multimedia data, facilitating coding and analysis of visual and auditory aspects crucial to certain qualitative research projects.

With tools for transcribing and coding, Transana assists PhD researchers in organizing and categorizing qualitative data, promoting a structured and systematic approach to analysis.

Researchers benefit from Transana’s capabilities to uncover valuable insights within transcribed content, enriching the qualitative analysis process with a focus on visual and auditory dimensions.

Final Thoughts

In wrapping up our journey through 5 lesser-known data analysis tools for qualitative research, it’s clear these tools bring a breath of fresh air to the world of analysis. MAXQDA Analytics Pro, Quirkos, Provalis Research WordStat, ATLAS.ti, and NVivo Transcription each offer something unique, steering away from the usual quantitative analysis tools.

They go beyond, with MAXQDA’s advanced coding, Quirkos’ visual approach, WordStat’s text mining, ATLAS.ti’s multi-faceted data exploration, and NVivo Transcription’s seamless integration.

These tools aren’t just alternatives; they are untapped resources for qualitative research. As we bid adieu to the traditional quantitative tools, these unexplored gems beckon researchers to a world where hidden narratives and patterns are waiting to be discovered.

They don’t just add to the toolbox; they redefine how we approach and understand complex phenomena. In a world where research is evolving rapidly, these tools for qualitative research stand out as beacons of innovation and efficiency.

PhDGuidance is a website that provides customized solutions for PhD researchers in the field of qualitative analysis. They offer comprehensive guidance for research topics, thesis writing, and publishing. Their team of expert consultants helps researchers conduct copious research in areas such as social sciences, humanities, and more, aiming to provide a comprehensive understanding of the research problem.

PhDGuidance offers qualitative data analysis services to help researchers study the behavior of participants and observe them to analyze for the research work. They provide both manual thematic analysis and using NVivo for data collection. They also offer customized solutions for research design, data collection, literature review, language correction, analytical tools, and techniques for both qualitative and quantitative research projects.

Frequently Asked Questions

• What is the best free qualitative data analysis software?

When it comes to free qualitative data analysis software, one standout option is RQDA. RQDA, an open-source tool, provides a user-friendly platform for coding and analyzing textual data. Its compatibility with R, a statistical computing language, adds a layer of flexibility for those familiar with programming. Another notable mention is QDA Miner Lite, offering basic qualitative analysis features at no cost. While these free tools may not match the advanced capabilities of premium software, they serve as excellent starting points for individuals or small projects with budget constraints.

2. Which software is used to Analyse qualitative data?

For a more comprehensive qualitative data analysis experience, many researchers turn to premium tools like NVivo, MAXQDA, or ATLAS.ti. NVivo, in particular, stands out due to its user-friendly interface, robust coding capabilities, and integration with various data types, including audio and visual content. MAXQDA and ATLAS.ti also offer advanced features for qualitative data analysis, providing researchers with tools to explore, code, and interpret complex qualitative information effectively.

3. How can I Analyse my qualitative data?

Analyzing qualitative data involves a systematic approach to make sense of textual, visual, or audio information. Here’s a general guide:

Data Familiarization: Understand the context and content of your data through thorough reading or viewing.

Open Coding: Begin with open coding, identifying and labeling key concepts without preconceived categories.

Axial Coding: Organize codes into broader categories, establishing connections and relationships between them.

Selective Coding: Focus on the most significant codes, creating a narrative that tells the story of your data.

Constant Comparison: Continuously compare new data with existing codes to refine categories and ensure consistency.

Use of Software: Employ qualitative data analysis software, such as NVivo or MAXQDA, to facilitate coding, organization, and interpretation.

4. Is it worth using NVivo for qualitative data analysis?

The use of NVivo for qualitative data analysis depends on the specific needs of the researcher and the scale of the project. NVivo is worth considering for its versatility, user-friendly interface, and ability to handle diverse data types. It streamlines the coding process, facilitates collaboration, and offers in-depth analytical tools. However, its cost may be a consideration for individuals or smaller research projects. Researchers with complex data sets, especially those involving multimedia content, may find NVivo’s advanced features justify the investment.

5. What are the tools used in quantitative data analysis?

Quantitative data analysis relies on tools specifically designed to handle numerical data. Some widely used tools include:

SPSS (Statistical Package for the Social Sciences): A statistical software suite that facilitates data analysis through descriptive statistics, regression analysis, and more. Excel: Widely used for basic quantitative analysis, offering functions for calculations, charts, and statistical analysis.

R and RStudio: An open-source programming language and integrated development environment used for statistical computing and graphics.

Python with Pandas and NumPy: Python is a versatile programming language, and Pandas and NumPy are libraries that provide powerful tools for data manipulation and analysis.

STATA: A software suite for data management and statistical analysis, widely used in various fields.

Hence, the choice of qualitative data analysis software depends on factors like project scale, budget, and specific requirements. Free tools like RQDA and QDA Miner Lite offer viable options for smaller projects, while premium software such as NVivo, MAXQDA, and ATLAS.ti provide advanced features for more extensive research endeavors. When it comes to quantitative data analysis, SPSS, Excel, R, Python, and STATA are among the widely used tools, each offering unique strengths for numerical data interpretation. Ultimately, the selection should align with the researcher’s goals and the nature of the data being analyzed.

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Analytics Insight

10 Best Tools for Qualitative Data Analysis

Explore these top 10 tools for qualitative data analysis

In the realm of research and data analysis , qualitative data provides a rich tapestry of information that goes beyond numbers, offering a nuanced understanding of human experiences, opinions, and behaviors. Effectively analyzing this type of data requires specialized tools that can handle the complexities of narratives, texts, and visual information. In this article, we unveil the 10 best tools for qualitative data analysis , empowering researchers, social scientists, and analysts to extract meaningful insights from qualitative datasets.

Overview: NVivo is a powerful qualitative data analysis (QDA) software that allows researchers to organize, analyze, and visualize unstructured information.

Key Features:

Supports various data formats, including text, audio, video, and images.

Facilitates coding, categorization, and theme identification.

Offers advanced search and query functions for in-depth analysis.

Provides robust collaboration features for team projects.

Overview: MAXQDA is a comprehensive QDA software designed for both beginners and experienced researchers, offering a user-friendly interface and advanced functionalities.

Enables the analysis of diverse data types, including text, audio, video, and images.

Facilitates coding, content analysis, and the creation of visualizations.

Supports teamwork through cloud-based collaboration features.

Integrates with transcription services for seamless analysis of audio and video data.

3. ATLAS.ti:

Overview: ATLAS.ti is a versatile qualitative data analysis tool that aids researchers in uncovering patterns, trends, and relationships within their data.

Supports text, image, audio, and video analysis.

Facilitates coding, memoing, and linking data segments.

Offers advanced visualization options, including network and geospatial analysis.

Provides robust export options for sharing results with others.

4. QDA Miner:

Overview: QDA Miner is a user-friendly qualitative data analysis tool that combines powerful analysis features with an intuitive interface.

Supports the analysis of text, images, PDFs, and Excel spreadsheets.

Facilitates coding, content analysis, and sentiment analysis.

Offers statistical tools for quantitative analysis when needed.

Provides visualization options such as word clouds and concept maps.

5. Dedoose:

Overview: Dedoose is a web-based qualitative and mixed-methods data analysis tool that focuses on collaboration and accessibility.

Supports a wide range of data types, including text, audio, video, and images.

Enables collaborative coding and analysis in real-time.

Provides advanced tools for exploring patterns and relationships.

Allows for easy integration of quantitative data for mixed-methods research.

6. Quirkos:

Overview: Quirkos is a qualitative analysis tool known for its simplicity and visual approach to coding and analyzing textual data.

Intuitive interface for easy coding and analysis.

Supports text-based data and offers compatibility with various file formats.

Facilitates collaboration through shared project files.

Provides colourful visualizations for quick insights.

7. HyperRESEARCH:

Overview: HyperRESEARCH is a straightforward qualitative data analysis tool that focuses on simplicity without compromising analytical depth.

Supports text-based data and various multimedia formats.

Facilitates coding, annotation, and memoing.

Provides a straightforward and user-friendly interface.

Allows for easy export of results for reporting and sharing.

8. Transana:

Overview: Transana is a specialized tool designed for the analysis of video and audio data, making it ideal for researchers working with qualitative multimedia content.

Supports transcription and analysis of video and audio data.

Enables coding and annotation of visual and auditory content.

Offers features for exploring patterns and themes within multimedia datasets.

9. Weft QDA:

Overview: Weft QDA is an open-source qualitative data analysis tool that provides essential features for coding and analyzing textual data.

Supports the analysis of text-based data.

Enables coding, categorization, and exploration of themes.

Simple and easy-to-use interface.

Open-source nature allows for community contributions and customization.

Overview: RQDA is an open-source R package that provides a platform for qualitative data analysis, offering flexibility and customization options.

Integrates with the R statistical computing environment.

Supports coding, categorization, and content analysis.

Allows for the creation of custom scripts and functions for advanced analysis.

Benefits from the extensive R community and ecosystem.

Conclusion:

The field of qualitative data analysis is evolving, and researchers now have access to a diverse range of tools that cater to different needs and preferences. Whether analyzing text, multimedia, or a combination of data types, these 10 tools empower researchers to uncover meaningful insights, enriching the understanding of complex human phenomena.

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FEEDING YOUR QUALITATIVE NEEDS

Have you ever searched "free qualitative research software" only to be disappointed that nothing lets you tag your materials? Search no more! Taguette is a free and open-source tool for qualitative research. You can import your research materials, highlight and tag quotes, and export the results!

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After you've done your work highlighting materials in Taguette, you can export in a variety of ways -- your whole project, codebook, all your highlighted quotes (or ones for a specific tag!), and highlighted documents. It's a good practice to keep an archival copy of your work!

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Tools and resources for qualitative data analysis

Depending on your approach, the following list of resources may be helpful in conducting your qualitative data analysis:

• Express Scribe transcription software
• Step by step video guide to analysing interview data - Kent Löfgren

Video tutorials for using NVivo 12 software for data analysis - Billy Wong

• Import, memo and annotation
• Classification and attributes
• Word frequency and text search
• Matrix coding query and crosstab

Further reading

In addition to the recommendations for further reading given on the types of data analysis and further resources sections, we would recommend the following for anyone considering a thematic analysis approach:

Braun, V. and Clarke, V. (2006) Using thematic analysis in psychology. Qualitative Research in Psychology, 3 (2), 77-101.

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Qualitative study.

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Last Update: September 18, 2022 .

• Introduction

Qualitative research is a type of research that explores and provides deeper insights into real-world problems. [1] Instead of collecting numerical data points or intervene or introduce treatments just like in quantitative research, qualitative research helps generate hypotheses as well as further investigate and understand quantitative data. Qualitative research gathers participants' experiences, perceptions, and behavior. It answers the hows and whys instead of how many or how much. It could be structured as a stand-alone study, purely relying on qualitative data or it could be part of mixed-methods research that combines qualitative and quantitative data. This review introduces the readers to some basic concepts, definitions, terminology, and application of qualitative research.

Qualitative research at its core, ask open-ended questions whose answers are not easily put into numbers such as ‘how’ and ‘why’. [2] Due to the open-ended nature of the research questions at hand, qualitative research design is often not linear in the same way quantitative design is. [2] One of the strengths of qualitative research is its ability to explain processes and patterns of human behavior that can be difficult to quantify. [3] Phenomena such as experiences, attitudes, and behaviors can be difficult to accurately capture quantitatively, whereas a qualitative approach allows participants themselves to explain how, why, or what they were thinking, feeling, and experiencing at a certain time or during an event of interest. Quantifying qualitative data certainly is possible, but at its core, qualitative data is looking for themes and patterns that can be difficult to quantify and it is important to ensure that the context and narrative of qualitative work are not lost by trying to quantify something that is not meant to be quantified.

However, while qualitative research is sometimes placed in opposition to quantitative research, where they are necessarily opposites and therefore ‘compete’ against each other and the philosophical paradigms associated with each, qualitative and quantitative work are not necessarily opposites nor are they incompatible. [4] While qualitative and quantitative approaches are different, they are not necessarily opposites, and they are certainly not mutually exclusive. For instance, qualitative research can help expand and deepen understanding of data or results obtained from quantitative analysis. For example, say a quantitative analysis has determined that there is a correlation between length of stay and level of patient satisfaction, but why does this correlation exist? This dual-focus scenario shows one way in which qualitative and quantitative research could be integrated together.

Examples of Qualitative Research Approaches

Ethnography

Ethnography as a research design has its origins in social and cultural anthropology, and involves the researcher being directly immersed in the participant’s environment. [2] Through this immersion, the ethnographer can use a variety of data collection techniques with the aim of being able to produce a comprehensive account of the social phenomena that occurred during the research period. [2] That is to say, the researcher’s aim with ethnography is to immerse themselves into the research population and come out of it with accounts of actions, behaviors, events, etc. through the eyes of someone involved in the population. Direct involvement of the researcher with the target population is one benefit of ethnographic research because it can then be possible to find data that is otherwise very difficult to extract and record.

Grounded Theory

Grounded Theory is the “generation of a theoretical model through the experience of observing a study population and developing a comparative analysis of their speech and behavior.” [5] As opposed to quantitative research which is deductive and tests or verifies an existing theory, grounded theory research is inductive and therefore lends itself to research that is aiming to study social interactions or experiences. [3] [2] In essence, Grounded Theory’s goal is to explain for example how and why an event occurs or how and why people might behave a certain way. Through observing the population, a researcher using the Grounded Theory approach can then develop a theory to explain the phenomena of interest.

Phenomenology

Phenomenology is defined as the “study of the meaning of phenomena or the study of the particular”. [5] At first glance, it might seem that Grounded Theory and Phenomenology are quite similar, but upon careful examination, the differences can be seen. At its core, phenomenology looks to investigate experiences from the perspective of the individual. [2] Phenomenology is essentially looking into the ‘lived experiences’ of the participants and aims to examine how and why participants behaved a certain way, from their perspective . Herein lies one of the main differences between Grounded Theory and Phenomenology. Grounded Theory aims to develop a theory for social phenomena through an examination of various data sources whereas Phenomenology focuses on describing and explaining an event or phenomena from the perspective of those who have experienced it.

Narrative Research

One of qualitative research’s strengths lies in its ability to tell a story, often from the perspective of those directly involved in it. Reporting on qualitative research involves including details and descriptions of the setting involved and quotes from participants. This detail is called ‘thick’ or ‘rich’ description and is a strength of qualitative research. Narrative research is rife with the possibilities of ‘thick’ description as this approach weaves together a sequence of events, usually from just one or two individuals, in the hopes of creating a cohesive story, or narrative. [2] While it might seem like a waste of time to focus on such a specific, individual level, understanding one or two people’s narratives for an event or phenomenon can help to inform researchers about the influences that helped shape that narrative. The tension or conflict of differing narratives can be “opportunities for innovation”. [2]

Research Paradigm

Research paradigms are the assumptions, norms, and standards that underpin different approaches to research. Essentially, research paradigms are the ‘worldview’ that inform research. [4] It is valuable for researchers, both qualitative and quantitative, to understand what paradigm they are working within because understanding the theoretical basis of research paradigms allows researchers to understand the strengths and weaknesses of the approach being used and adjust accordingly. Different paradigms have different ontology and epistemologies . Ontology is defined as the "assumptions about the nature of reality” whereas epistemology is defined as the “assumptions about the nature of knowledge” that inform the work researchers do. [2] It is important to understand the ontological and epistemological foundations of the research paradigm researchers are working within to allow for a full understanding of the approach being used and the assumptions that underpin the approach as a whole. Further, it is crucial that researchers understand their own ontological and epistemological assumptions about the world in general because their assumptions about the world will necessarily impact how they interact with research. A discussion of the research paradigm is not complete without describing positivist, postpositivist, and constructivist philosophies.

Positivist vs Postpositivist

To further understand qualitative research, we need to discuss positivist and postpositivist frameworks. Positivism is a philosophy that the scientific method can and should be applied to social as well as natural sciences. [4] Essentially, positivist thinking insists that the social sciences should use natural science methods in its research which stems from positivist ontology that there is an objective reality that exists that is fully independent of our perception of the world as individuals. Quantitative research is rooted in positivist philosophy, which can be seen in the value it places on concepts such as causality, generalizability, and replicability.

Conversely, postpositivists argue that social reality can never be one hundred percent explained but it could be approximated. [4] Indeed, qualitative researchers have been insisting that there are “fundamental limits to the extent to which the methods and procedures of the natural sciences could be applied to the social world” and therefore postpositivist philosophy is often associated with qualitative research. [4] An example of positivist versus postpositivist values in research might be that positivist philosophies value hypothesis-testing, whereas postpositivist philosophies value the ability to formulate a substantive theory.

Constructivist

Constructivism is a subcategory of postpositivism. Most researchers invested in postpositivist research are constructivist as well, meaning they think there is no objective external reality that exists but rather that reality is constructed. Constructivism is a theoretical lens that emphasizes the dynamic nature of our world. “Constructivism contends that individuals’ views are directly influenced by their experiences, and it is these individual experiences and views that shape their perspective of reality”. [6] Essentially, Constructivist thought focuses on how ‘reality’ is not a fixed certainty and experiences, interactions, and backgrounds give people a unique view of the world. Constructivism contends, unlike in positivist views, that there is not necessarily an ‘objective’ reality we all experience. This is the ‘relativist’ ontological view that reality and the world we live in are dynamic and socially constructed. Therefore, qualitative scientific knowledge can be inductive as well as deductive.” [4]

So why is it important to understand the differences in assumptions that different philosophies and approaches to research have? Fundamentally, the assumptions underpinning the research tools a researcher selects provide an overall base for the assumptions the rest of the research will have and can even change the role of the researcher themselves. [2] For example, is the researcher an ‘objective’ observer such as in positivist quantitative work? Or is the researcher an active participant in the research itself, as in postpositivist qualitative work? Understanding the philosophical base of the research undertaken allows researchers to fully understand the implications of their work and their role within the research, as well as reflect on their own positionality and bias as it pertains to the research they are conducting.

Data Sampling 

The better the sample represents the intended study population, the more likely the researcher is to encompass the varying factors at play. The following are examples of participant sampling and selection: [7]

• Purposive sampling- selection based on the researcher’s rationale in terms of being the most informative.
• Criterion sampling-selection based on pre-identified factors.
• Convenience sampling- selection based on availability.
• Snowball sampling- the selection is by referral from other participants or people who know potential participants.
• Extreme case sampling- targeted selection of rare cases.
• Typical case sampling-selection based on regular or average participants. 

Data Collection and Analysis

Qualitative research uses several techniques including interviews, focus groups, and observation. [1] [2] [3] Interviews may be unstructured, with open-ended questions on a topic and the interviewer adapts to the responses. Structured interviews have a predetermined number of questions that every participant is asked. It is usually one on one and is appropriate for sensitive topics or topics needing an in-depth exploration. Focus groups are often held with 8-12 target participants and are used when group dynamics and collective views on a topic are desired. Researchers can be a participant-observer to share the experiences of the subject or a non-participant or detached observer.

While quantitative research design prescribes a controlled environment for data collection, qualitative data collection may be in a central location or in the environment of the participants, depending on the study goals and design. Qualitative research could amount to a large amount of data. Data is transcribed which may then be coded manually or with the use of Computer Assisted Qualitative Data Analysis Software or CAQDAS such as ATLAS.ti or NVivo. [8] [9] [10]

After the coding process, qualitative research results could be in various formats. It could be a synthesis and interpretation presented with excerpts from the data. [11] Results also could be in the form of themes and theory or model development.

Dissemination

To standardize and facilitate the dissemination of qualitative research outcomes, the healthcare team can use two reporting standards. The Consolidated Criteria for Reporting Qualitative Research or COREQ is a 32-item checklist for interviews and focus groups. [12] The Standards for Reporting Qualitative Research (SRQR) is a checklist covering a wider range of qualitative research. [13]

Examples of Application

Many times a research question will start with qualitative research. The qualitative research will help generate the research hypothesis which can be tested with quantitative methods. After the data is collected and analyzed with quantitative methods, a set of qualitative methods can be used to dive deeper into the data for a better understanding of what the numbers truly mean and their implications. The qualitative methods can then help clarify the quantitative data and also help refine the hypothesis for future research. Furthermore, with qualitative research researchers can explore subjects that are poorly studied with quantitative methods. These include opinions, individual's actions, and social science research.

A good qualitative study design starts with a goal or objective. This should be clearly defined or stated. The target population needs to be specified. A method for obtaining information from the study population must be carefully detailed to ensure there are no omissions of part of the target population. A proper collection method should be selected which will help obtain the desired information without overly limiting the collected data because many times, the information sought is not well compartmentalized or obtained. Finally, the design should ensure adequate methods for analyzing the data. An example may help better clarify some of the various aspects of qualitative research.

A researcher wants to decrease the number of teenagers who smoke in their community. The researcher could begin by asking current teen smokers why they started smoking through structured or unstructured interviews (qualitative research). The researcher can also get together a group of current teenage smokers and conduct a focus group to help brainstorm factors that may have prevented them from starting to smoke (qualitative research).

In this example, the researcher has used qualitative research methods (interviews and focus groups) to generate a list of ideas of both why teens start to smoke as well as factors that may have prevented them from starting to smoke. Next, the researcher compiles this data. The research found that, hypothetically, peer pressure, health issues, cost, being considered “cool,” and rebellious behavior all might increase or decrease the likelihood of teens starting to smoke.

The researcher creates a survey asking teen participants to rank how important each of the above factors is in either starting smoking (for current smokers) or not smoking (for current non-smokers). This survey provides specific numbers (ranked importance of each factor) and is thus a quantitative research tool.

The researcher can use the results of the survey to focus efforts on the one or two highest-ranked factors. Let us say the researcher found that health was the major factor that keeps teens from starting to smoke, and peer pressure was the major factor that contributed to teens to start smoking. The researcher can go back to qualitative research methods to dive deeper into each of these for more information. The researcher wants to focus on how to keep teens from starting to smoke, so they focus on the peer pressure aspect.

The researcher can conduct interviews and/or focus groups (qualitative research) about what types and forms of peer pressure are commonly encountered, where the peer pressure comes from, and where smoking first starts. The researcher hypothetically finds that peer pressure often occurs after school at the local teen hangouts, mostly the local park. The researcher also hypothetically finds that peer pressure comes from older, current smokers who provide the cigarettes.

The researcher could further explore this observation made at the local teen hangouts (qualitative research) and take notes regarding who is smoking, who is not, and what observable factors are at play for peer pressure of smoking. The researcher finds a local park where many local teenagers hang out and see that a shady, overgrown area of the park is where the smokers tend to hang out. The researcher notes the smoking teenagers buy their cigarettes from a local convenience store adjacent to the park where the clerk does not check identification before selling cigarettes. These observations fall under qualitative research.

If the researcher returns to the park and counts how many individuals smoke in each region of the park, this numerical data would be quantitative research. Based on the researcher's efforts thus far, they conclude that local teen smoking and teenagers who start to smoke may decrease if there are fewer overgrown areas of the park and the local convenience store does not sell cigarettes to underage individuals.

The researcher could try to have the parks department reassess the shady areas to make them less conducive to the smokers or identify how to limit the sales of cigarettes to underage individuals by the convenience store. The researcher would then cycle back to qualitative methods of asking at-risk population their perceptions of the changes, what factors are still at play, as well as quantitative research that includes teen smoking rates in the community, the incidence of new teen smokers, among others. [14] [15]

Qualitative research functions as a standalone research design or in combination with quantitative research to enhance our understanding of the world. Qualitative research uses techniques including structured and unstructured interviews, focus groups, and participant observation to not only help generate hypotheses which can be more rigorously tested with quantitative research but also to help researchers delve deeper into the quantitative research numbers, understand what they mean, and understand what the implications are.  Qualitative research provides researchers with a way to understand what is going on, especially when things are not easily categorized. [16]

• Issues of Concern

As discussed in the sections above, quantitative and qualitative work differ in many different ways, including the criteria for evaluating them. There are four well-established criteria for evaluating quantitative data: internal validity, external validity, reliability, and objectivity. The correlating concepts in qualitative research are credibility, transferability, dependability, and confirmability. [4] [11] The corresponding quantitative and qualitative concepts can be seen below, with the quantitative concept is on the left, and the qualitative concept is on the right:

• Internal validity--- Credibility
• External validity---Transferability
• Reliability---Dependability
• Objectivity---Confirmability

In conducting qualitative research, ensuring these concepts are satisfied and well thought out can mitigate potential issues from arising. For example, just as a researcher will ensure that their quantitative study is internally valid so should qualitative researchers ensure that their work has credibility.  

Indicators such as triangulation and peer examination can help evaluate the credibility of qualitative work.

• Triangulation: Triangulation involves using multiple methods of data collection to increase the likelihood of getting a reliable and accurate result. In our above magic example, the result would be more reliable by also interviewing the magician, back-stage hand, and the person who "vanished." In qualitative research, triangulation can include using telephone surveys, in-person surveys, focus groups, and interviews as well as surveying an adequate cross-section of the target demographic.
• Peer examination: Results can be reviewed by a peer to ensure the data is consistent with the findings.

‘Thick’ or ‘rich’ description can be used to evaluate the transferability of qualitative research whereas using an indicator such as an audit trail might help with evaluating the dependability and confirmability.

• Thick or rich description is a detailed and thorough description of details, the setting, and quotes from participants in the research. [5] Thick descriptions will include a detailed explanation of how the study was carried out. Thick descriptions are detailed enough to allow readers to draw conclusions and interpret the data themselves, which can help with transferability and replicability.
• Audit trail: An audit trail provides a documented set of steps of how the participants were selected and the data was collected. The original records of information should also be kept (e.g., surveys, notes, recordings).

One issue of concern that qualitative researchers should take into consideration is observation bias. Here are a few examples:

• Hawthorne effect: The Hawthorne effect is the change in participant behavior when they know they are being observed. If a researcher was wanting to identify factors that contribute to employee theft and tells the employees they are going to watch them to see what factors affect employee theft, one would suspect employee behavior would change when they know they are being watched.
• Observer-expectancy effect: Some participants change their behavior or responses to satisfy the researcher's desired effect. This happens in an unconscious manner for the participant so it is important to eliminate or limit transmitting the researcher's views.
• Artificial scenario effect: Some qualitative research occurs in artificial scenarios and/or with preset goals. In such situations, the information may not be accurate because of the artificial nature of the scenario. The preset goals may limit the qualitative information obtained.
• Clinical Significance

Qualitative research by itself or combined with quantitative research helps healthcare providers understand patients and the impact and challenges of the care they deliver. Qualitative research provides an opportunity to generate and refine hypotheses and delve deeper into the data generated by quantitative research. Qualitative research does not exist as an island apart from quantitative research, but as an integral part of research methods to be used for the understanding of the world around us. [17]

• Enhancing Healthcare Team Outcomes

Qualitative research is important for all members of the health care team as all are affected by qualitative research. Qualitative research may help develop a theory or a model for health research that can be further explored by quantitative research.  Much of the qualitative research data acquisition is completed by numerous team members including social works, scientists, nurses, etc.  Within each area of the medical field, there is copious ongoing qualitative research including physician-patient interactions, nursing-patient interactions, patient-environment interactions, health care team function, patient information delivery, etc. 

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Disclosure: Steven Tenny declares no relevant financial relationships with ineligible companies.

Disclosure: Janelle Brannan declares no relevant financial relationships with ineligible companies.

Disclosure: Grace Brannan declares no relevant financial relationships with ineligible companies.

This book is distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) ( http://creativecommons.org/licenses/by-nc-nd/4.0/ ), which permits others to distribute the work, provided that the article is not altered or used commercially. You are not required to obtain permission to distribute this article, provided that you credit the author and journal.

• Cite this Page Tenny S, Brannan JM, Brannan GD. Qualitative Study. [Updated 2022 Sep 18]. In: StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing; 2024 Jan-.

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Home » Qualitative Research – Methods, Analysis Types and Guide

Qualitative Research – Methods, Analysis Types and Guide

Table of Contents

Qualitative Research

Qualitative research is a type of research methodology that focuses on exploring and understanding people’s beliefs, attitudes, behaviors, and experiences through the collection and analysis of non-numerical data. It seeks to answer research questions through the examination of subjective data, such as interviews, focus groups, observations, and textual analysis.

Qualitative research aims to uncover the meaning and significance of social phenomena, and it typically involves a more flexible and iterative approach to data collection and analysis compared to quantitative research. Qualitative research is often used in fields such as sociology, anthropology, psychology, and education.

Qualitative Research Methods

Qualitative Research Methods are as follows:

One-to-One Interview

This method involves conducting an interview with a single participant to gain a detailed understanding of their experiences, attitudes, and beliefs. One-to-one interviews can be conducted in-person, over the phone, or through video conferencing. The interviewer typically uses open-ended questions to encourage the participant to share their thoughts and feelings. One-to-one interviews are useful for gaining detailed insights into individual experiences.

Focus Groups

This method involves bringing together a group of people to discuss a specific topic in a structured setting. The focus group is led by a moderator who guides the discussion and encourages participants to share their thoughts and opinions. Focus groups are useful for generating ideas and insights, exploring social norms and attitudes, and understanding group dynamics.

Ethnographic Studies

This method involves immersing oneself in a culture or community to gain a deep understanding of its norms, beliefs, and practices. Ethnographic studies typically involve long-term fieldwork and observation, as well as interviews and document analysis. Ethnographic studies are useful for understanding the cultural context of social phenomena and for gaining a holistic understanding of complex social processes.

Text Analysis

This method involves analyzing written or spoken language to identify patterns and themes. Text analysis can be quantitative or qualitative. Qualitative text analysis involves close reading and interpretation of texts to identify recurring themes, concepts, and patterns. Text analysis is useful for understanding media messages, public discourse, and cultural trends.

This method involves an in-depth examination of a single person, group, or event to gain an understanding of complex phenomena. Case studies typically involve a combination of data collection methods, such as interviews, observations, and document analysis, to provide a comprehensive understanding of the case. Case studies are useful for exploring unique or rare cases, and for generating hypotheses for further research.

Process of Observation

This method involves systematically observing and recording behaviors and interactions in natural settings. The observer may take notes, use audio or video recordings, or use other methods to document what they see. Process of observation is useful for understanding social interactions, cultural practices, and the context in which behaviors occur.

Record Keeping

This method involves keeping detailed records of observations, interviews, and other data collected during the research process. Record keeping is essential for ensuring the accuracy and reliability of the data, and for providing a basis for analysis and interpretation.

This method involves collecting data from a large sample of participants through a structured questionnaire. Surveys can be conducted in person, over the phone, through mail, or online. Surveys are useful for collecting data on attitudes, beliefs, and behaviors, and for identifying patterns and trends in a population.

Qualitative data analysis is a process of turning unstructured data into meaningful insights. It involves extracting and organizing information from sources like interviews, focus groups, and surveys. The goal is to understand people’s attitudes, behaviors, and motivations

Qualitative Research Analysis Methods

Qualitative Research analysis methods involve a systematic approach to interpreting and making sense of the data collected in qualitative research. Here are some common qualitative data analysis methods:

Thematic Analysis

This method involves identifying patterns or themes in the data that are relevant to the research question. The researcher reviews the data, identifies keywords or phrases, and groups them into categories or themes. Thematic analysis is useful for identifying patterns across multiple data sources and for generating new insights into the research topic.

Content Analysis

This method involves analyzing the content of written or spoken language to identify key themes or concepts. Content analysis can be quantitative or qualitative. Qualitative content analysis involves close reading and interpretation of texts to identify recurring themes, concepts, and patterns. Content analysis is useful for identifying patterns in media messages, public discourse, and cultural trends.

Discourse Analysis

This method involves analyzing language to understand how it constructs meaning and shapes social interactions. Discourse analysis can involve a variety of methods, such as conversation analysis, critical discourse analysis, and narrative analysis. Discourse analysis is useful for understanding how language shapes social interactions, cultural norms, and power relationships.

Grounded Theory Analysis

This method involves developing a theory or explanation based on the data collected. Grounded theory analysis starts with the data and uses an iterative process of coding and analysis to identify patterns and themes in the data. The theory or explanation that emerges is grounded in the data, rather than preconceived hypotheses. Grounded theory analysis is useful for understanding complex social phenomena and for generating new theoretical insights.

Narrative Analysis

This method involves analyzing the stories or narratives that participants share to gain insights into their experiences, attitudes, and beliefs. Narrative analysis can involve a variety of methods, such as structural analysis, thematic analysis, and discourse analysis. Narrative analysis is useful for understanding how individuals construct their identities, make sense of their experiences, and communicate their values and beliefs.

Phenomenological Analysis

This method involves analyzing how individuals make sense of their experiences and the meanings they attach to them. Phenomenological analysis typically involves in-depth interviews with participants to explore their experiences in detail. Phenomenological analysis is useful for understanding subjective experiences and for developing a rich understanding of human consciousness.

Comparative Analysis

This method involves comparing and contrasting data across different cases or groups to identify similarities and differences. Comparative analysis can be used to identify patterns or themes that are common across multiple cases, as well as to identify unique or distinctive features of individual cases. Comparative analysis is useful for understanding how social phenomena vary across different contexts and groups.

Applications of Qualitative Research

Qualitative research has many applications across different fields and industries. Here are some examples of how qualitative research is used:

• Market Research: Qualitative research is often used in market research to understand consumer attitudes, behaviors, and preferences. Researchers conduct focus groups and one-on-one interviews with consumers to gather insights into their experiences and perceptions of products and services.
• Health Care: Qualitative research is used in health care to explore patient experiences and perspectives on health and illness. Researchers conduct in-depth interviews with patients and their families to gather information on their experiences with different health care providers and treatments.
• Education: Qualitative research is used in education to understand student experiences and to develop effective teaching strategies. Researchers conduct classroom observations and interviews with students and teachers to gather insights into classroom dynamics and instructional practices.
• Social Work : Qualitative research is used in social work to explore social problems and to develop interventions to address them. Researchers conduct in-depth interviews with individuals and families to understand their experiences with poverty, discrimination, and other social problems.
• Anthropology : Qualitative research is used in anthropology to understand different cultures and societies. Researchers conduct ethnographic studies and observe and interview members of different cultural groups to gain insights into their beliefs, practices, and social structures.
• Psychology : Qualitative research is used in psychology to understand human behavior and mental processes. Researchers conduct in-depth interviews with individuals to explore their thoughts, feelings, and experiences.
• Public Policy : Qualitative research is used in public policy to explore public attitudes and to inform policy decisions. Researchers conduct focus groups and one-on-one interviews with members of the public to gather insights into their perspectives on different policy issues.

How to Conduct Qualitative Research

Here are some general steps for conducting qualitative research:

• Identify your research question: Qualitative research starts with a research question or set of questions that you want to explore. This question should be focused and specific, but also broad enough to allow for exploration and discovery.
• Select your research design: There are different types of qualitative research designs, including ethnography, case study, grounded theory, and phenomenology. You should select a design that aligns with your research question and that will allow you to gather the data you need to answer your research question.
• Recruit participants: Once you have your research question and design, you need to recruit participants. The number of participants you need will depend on your research design and the scope of your research. You can recruit participants through advertisements, social media, or through personal networks.
• Collect data: There are different methods for collecting qualitative data, including interviews, focus groups, observation, and document analysis. You should select the method or methods that align with your research design and that will allow you to gather the data you need to answer your research question.
• Analyze data: Once you have collected your data, you need to analyze it. This involves reviewing your data, identifying patterns and themes, and developing codes to organize your data. You can use different software programs to help you analyze your data, or you can do it manually.
• Interpret data: Once you have analyzed your data, you need to interpret it. This involves making sense of the patterns and themes you have identified, and developing insights and conclusions that answer your research question. You should be guided by your research question and use your data to support your conclusions.
• Communicate results: Once you have interpreted your data, you need to communicate your results. This can be done through academic papers, presentations, or reports. You should be clear and concise in your communication, and use examples and quotes from your data to support your findings.

Examples of Qualitative Research

Here are some real-time examples of qualitative research:

• Customer Feedback: A company may conduct qualitative research to understand the feedback and experiences of its customers. This may involve conducting focus groups or one-on-one interviews with customers to gather insights into their attitudes, behaviors, and preferences.
• Healthcare : A healthcare provider may conduct qualitative research to explore patient experiences and perspectives on health and illness. This may involve conducting in-depth interviews with patients and their families to gather information on their experiences with different health care providers and treatments.
• Education : An educational institution may conduct qualitative research to understand student experiences and to develop effective teaching strategies. This may involve conducting classroom observations and interviews with students and teachers to gather insights into classroom dynamics and instructional practices.
• Social Work: A social worker may conduct qualitative research to explore social problems and to develop interventions to address them. This may involve conducting in-depth interviews with individuals and families to understand their experiences with poverty, discrimination, and other social problems.
• Anthropology : An anthropologist may conduct qualitative research to understand different cultures and societies. This may involve conducting ethnographic studies and observing and interviewing members of different cultural groups to gain insights into their beliefs, practices, and social structures.
• Psychology : A psychologist may conduct qualitative research to understand human behavior and mental processes. This may involve conducting in-depth interviews with individuals to explore their thoughts, feelings, and experiences.
• Public Policy: A government agency or non-profit organization may conduct qualitative research to explore public attitudes and to inform policy decisions. This may involve conducting focus groups and one-on-one interviews with members of the public to gather insights into their perspectives on different policy issues.

Purpose of Qualitative Research

The purpose of qualitative research is to explore and understand the subjective experiences, behaviors, and perspectives of individuals or groups in a particular context. Unlike quantitative research, which focuses on numerical data and statistical analysis, qualitative research aims to provide in-depth, descriptive information that can help researchers develop insights and theories about complex social phenomena.

Qualitative research can serve multiple purposes, including:

• Exploring new or emerging phenomena : Qualitative research can be useful for exploring new or emerging phenomena, such as new technologies or social trends. This type of research can help researchers develop a deeper understanding of these phenomena and identify potential areas for further study.
• Understanding complex social phenomena : Qualitative research can be useful for exploring complex social phenomena, such as cultural beliefs, social norms, or political processes. This type of research can help researchers develop a more nuanced understanding of these phenomena and identify factors that may influence them.
• Generating new theories or hypotheses: Qualitative research can be useful for generating new theories or hypotheses about social phenomena. By gathering rich, detailed data about individuals’ experiences and perspectives, researchers can develop insights that may challenge existing theories or lead to new lines of inquiry.
• Providing context for quantitative data: Qualitative research can be useful for providing context for quantitative data. By gathering qualitative data alongside quantitative data, researchers can develop a more complete understanding of complex social phenomena and identify potential explanations for quantitative findings.

When to use Qualitative Research

Here are some situations where qualitative research may be appropriate:

• Exploring a new area: If little is known about a particular topic, qualitative research can help to identify key issues, generate hypotheses, and develop new theories.
• Understanding complex phenomena: Qualitative research can be used to investigate complex social, cultural, or organizational phenomena that are difficult to measure quantitatively.
• Investigating subjective experiences: Qualitative research is particularly useful for investigating the subjective experiences of individuals or groups, such as their attitudes, beliefs, values, or emotions.
• Conducting formative research: Qualitative research can be used in the early stages of a research project to develop research questions, identify potential research participants, and refine research methods.
• Evaluating interventions or programs: Qualitative research can be used to evaluate the effectiveness of interventions or programs by collecting data on participants’ experiences, attitudes, and behaviors.

Characteristics of Qualitative Research

Qualitative research is characterized by several key features, including:

• Focus on subjective experience: Qualitative research is concerned with understanding the subjective experiences, beliefs, and perspectives of individuals or groups in a particular context. Researchers aim to explore the meanings that people attach to their experiences and to understand the social and cultural factors that shape these meanings.
• Use of open-ended questions: Qualitative research relies on open-ended questions that allow participants to provide detailed, in-depth responses. Researchers seek to elicit rich, descriptive data that can provide insights into participants’ experiences and perspectives.
• Sampling-based on purpose and diversity: Qualitative research often involves purposive sampling, in which participants are selected based on specific criteria related to the research question. Researchers may also seek to include participants with diverse experiences and perspectives to capture a range of viewpoints.
• Data collection through multiple methods: Qualitative research typically involves the use of multiple data collection methods, such as in-depth interviews, focus groups, and observation. This allows researchers to gather rich, detailed data from multiple sources, which can provide a more complete picture of participants’ experiences and perspectives.
• Inductive data analysis: Qualitative research relies on inductive data analysis, in which researchers develop theories and insights based on the data rather than testing pre-existing hypotheses. Researchers use coding and thematic analysis to identify patterns and themes in the data and to develop theories and explanations based on these patterns.
• Emphasis on researcher reflexivity: Qualitative research recognizes the importance of the researcher’s role in shaping the research process and outcomes. Researchers are encouraged to reflect on their own biases and assumptions and to be transparent about their role in the research process.

Advantages of Qualitative Research

Qualitative research offers several advantages over other research methods, including:

• Depth and detail: Qualitative research allows researchers to gather rich, detailed data that provides a deeper understanding of complex social phenomena. Through in-depth interviews, focus groups, and observation, researchers can gather detailed information about participants’ experiences and perspectives that may be missed by other research methods.
• Flexibility : Qualitative research is a flexible approach that allows researchers to adapt their methods to the research question and context. Researchers can adjust their research methods in real-time to gather more information or explore unexpected findings.
• Contextual understanding: Qualitative research is well-suited to exploring the social and cultural context in which individuals or groups are situated. Researchers can gather information about cultural norms, social structures, and historical events that may influence participants’ experiences and perspectives.
• Participant perspective : Qualitative research prioritizes the perspective of participants, allowing researchers to explore subjective experiences and understand the meanings that participants attach to their experiences.
• Theory development: Qualitative research can contribute to the development of new theories and insights about complex social phenomena. By gathering rich, detailed data and using inductive data analysis, researchers can develop new theories and explanations that may challenge existing understandings.
• Validity : Qualitative research can offer high validity by using multiple data collection methods, purposive and diverse sampling, and researcher reflexivity. This can help ensure that findings are credible and trustworthy.

Limitations of Qualitative Research

Qualitative research also has some limitations, including:

• Subjectivity : Qualitative research relies on the subjective interpretation of researchers, which can introduce bias into the research process. The researcher’s perspective, beliefs, and experiences can influence the way data is collected, analyzed, and interpreted.
• Limited generalizability: Qualitative research typically involves small, purposive samples that may not be representative of larger populations. This limits the generalizability of findings to other contexts or populations.
• Time-consuming: Qualitative research can be a time-consuming process, requiring significant resources for data collection, analysis, and interpretation.
• Resource-intensive: Qualitative research may require more resources than other research methods, including specialized training for researchers, specialized software for data analysis, and transcription services.
• Limited reliability: Qualitative research may be less reliable than quantitative research, as it relies on the subjective interpretation of researchers. This can make it difficult to replicate findings or compare results across different studies.
• Ethics and confidentiality: Qualitative research involves collecting sensitive information from participants, which raises ethical concerns about confidentiality and informed consent. Researchers must take care to protect the privacy and confidentiality of participants and obtain informed consent.

Also see Research Methods

About the author

Muhammad Hassan

Researcher, Academic Writer, Web developer

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15 Tools to Manage and Analyse Qualitative User Research

Introduction.

Like many tribal divisions, qualitative user research and market research have far more in common than separates them.

More on that here, if you’re interested in a short digression.

But there’s one key aspect of user research that is far more developed than it is in market research: it’s the spirit of democratisation .

Maybe it’s a virtue born of necessity.

Product-centric companies – tech firms in particular – have really guzzled the Kool-Aid of getting close to users. A handful of expert researchers can’t do everything themselves; so the work of interviewing, observing and analysing users needs to be done by others – product managers, designers and even developers.

This is great. I love this philosophy.

But it brings challenges. How do you build the right research skills and maintain standards? How do you execute efficiently? And how do you capture and analyse all that information – without reinventing the wheel on every project?

As the volume of qualitative user research has increased, that last challenge has grown in importance. If you have dozens of teams running their own projects, how do stop them pointlessly duplicating effort? How do you share the answers you already have? How do you build a knowledge asset that grows – and avoid fragmented learning?

Research and Knowledge Management software can help with this.

That’s the good news.

The bad news is that it’s an exploding category. There are dozens – maybe even hundreds – of options, and it’s not easy to navigate.

Here’s a (certainly flawed) effort to create some structure.

Further down, this article introduces 15 tools for qualitative user research management and analysis – but that’s only one of at least 5 categories for dealing with research content.

Here are the different types of software you can use.

1. Mainstream Free / Freemium Tools for Organising Notes

Great for: startups, solo researchers, individual projects, those with no / tiny budgets

Examples include Notion , Airtable , Google Docs , Evernote , Trello , OneNote and a bunch of others. None of these are perfect, but you can start all of them for free. Many of them have incredibly generous free tiers.

I use Notion for freeform note-taking and Airtable for structured data. I stopped using Evernote and Trello because Notion does what they do better.

For qualitative user research interviews, the dictation features in Google Docs and OneNote use the Google and Microsoft Speech-to-Text APIs from their AI toolboxes – and they’re pretty accurate for transcribing recordings from interviews.

2. QDA (Qualitative Data Analysis) Tools

Great for: academic researchers, qualitative market researchers, user researchers

Most of these tools started as academic research tools and extended into the commercial space. MaxQDA , NVIVO , Quirkos , HyperRESEARCH , QDA Miner .

Not gonna lie, I’ve never used any of these in anger.

Most of them prioritise functionality way over aesthetics. So be prepared for lots of grey screen estate, hundreds of menu options and a bit of a learning curve.

3. Product Management Platforms  

Great for: UX teams, product management teams

These tools are mostly for capturing user feedback through support channels, direct feature requests or other connected sources such as review sites.

They use tagging and machine learning to identify topics and sentiment in users’ comments; they often have prioritisation tools so that the most important features bubble to the top; and most have some sort of publishable roadmap to share back with users.

Check out tools like Uservoice , Kampsite , Pendo and Canny .

But hang on … these aren’t really qualitative user research repositories, are they? Not really … yet.

But if Productboard ($65m in funding so far) is anything to go by, you can expect to see a lot more automated research analysis and sharing features built into these tools.

4. Enterprise Knowledge Management Solutions for Research

Great for: in-house CMI / research & analytics teams; media / research agencies with large, on-going research programmes

A bit of a mouthful … these tools act as data repositories, intelligent assistants and workflow tools for consumer insight teams: platforms like Market Logic Software , Bloomfire , Stravito , Sharpr and Lucy .

They ingest project outputs (reports, interview notes, presentations, documents), consumer videos, industry news, syndicated data, social listening and data from specialist research platforms; and they have features for managing projects, partners and agencies.

Now beefed up with machine learning, these solutions find connections between data sources, let users query them with natural language search terms and can even synthesise relevant results from disparate inputs.

They are not yet widely adopted as qualitative user research platforms – but again, watch this space. As market research and user research teams come closer together, the toolboxes will adapt.

Check out this (slightly outdated) market map to see more options.

5. Qualitative User Research Management and Analysis Tools

Great for: in-house user research teams, product teams, independent user researchers, qualitative market researchers

At the last count, I found 15 of these and several more in beta.

So what are they and what do they do?

Broadly, there are four buckets of features that these tools have. Not all of them have everything; and some have extras not described here.

Research Repository: transcriptions or notes from interviews; images; audio recordings; and videos of user tests or other behavioural tasks; and a decent search feature.

Analysis and reporting: manual and auto-tagging of concepts, phrases, actions, pain points etc; auto-transcription of audio and video recordings; and maybe some machine learning / text analytics to measure sentiment or identify topics.

Communication / sharing: report and summary publishing, hierarchical access for different teams.

Research management: documenting project processes, consent forms, participant communications, incentive payments etc.  

Marvin  is a qualitative data platform for conducting, organising and analysing user interviews.

Used by product teams, consultants, startups and researchers,  Marvin  has features for tagging and live notes, qualitative data analysis and sharing of insights.

Dovetail is a tool for capturing customer feedback and user research in one place.

It acts as user research repository for centralising interview notes and storing video and images, with tagging and annotations to help with analysis.

It goes beyond the purely qualitative focus of most user research management tools, and can import emails, survey results, support tickets, tweets, Facebook posts, and app reviews (through Zapier integrations) for sentiment analysis and trend reporting.

Qualdesk is platform for managing and reporting product research, including modules for planning, interview note-taking and recording, synthesising and communicating insights and managing participant consent, waiver forms and incentive payments.

Sticktail is a user research management platform for collecting, searching, organising and sharing insights.

It allows any user to contribute insights – researchers, product owners, customer support employees or external agencies – and teams or individuals can subscribe to insight channels that deliver content relevant to a specific topic.

Insights are structured and searchable by text, titles, tags, studies or journeys.

EnjoyHQ (previously known as NomNom ) is a product research management tool that integrates customer feedback, research and data from support systems, survey tools, app reviews, NPS services and other sources.

Content can be tagged and highlighted, and reports can be published to slack or shared by email.

EnjoyHQ is now part of UserZoom .

Condens is a centralised platform for storing, structuring, analysing and sharing user research data.

Features include AI-enhanced tagging of research notes; drag-and-drop clustering of insights to find patterns between users; and summary publishing tools to share results with stakeholders.

Delve is a software platform for storing, coding and analysing transcripts from qualitative market research and user experience interviews.

Tags and codes can be applied to sentences or snippets of text. These can then be used to structure hierarchical summaries of quotations and speed up time to final report.

Talebook is a tool for planning, managing and analysing  research projects.

It includes features for creating and documenting stakeholder discussions, user interviews and competitor reviews; conducting analysis with problem / solution valuation tools, persona creation and flow mapping; and documenting paper-based or digital prototypes, including an integration with InDesign.   

Handrail UX

Handrail is an integrated platform for planning, collecting, analysing and sharing user research.

Both qualitative interviews and quantitative user surveys can be conducted, stored and analysed in the platform.

Handrail is now part of UserTesting .

Aurelius is a user research and insights platform for design and product teams. Features include tagging, grouping, synthesising and searching user research documents.

Shipright is a user research management platform for capturing user insights (from customer service support chat tools, interview notes, CRM tools, social media or online reviews); centralising user research data; synthesising and analysing content; and searching or browsing for insight nuggets.

Caravel is a UX project management tool for storing, sharing and presenting all UX work in one place: user research, designs and prototypes.

User researchers can store project findings in context alongside designs; manage research projects using template designs if needed; use persona templates; and publish research stories using presentation templates.

Evolve Research is a UX research platform for collaborative note taking, drag and drop affinity mapping and ‘automatic insight reports’.

The platform stores data from any research method – face-to-face interviews, usability tests, diary studies or surveys.

The interface mimics Post-It note walls with observations, statistics or quotes organised on Kanban-style boards; these can then be compiled into synthesis reports for sharing with colleagues.

GLIDR is a user research and product management platform. It enables researchers, product managers and designers to share ideas, plan research and test hypotheses.

Key features include:

• tools for planning, managing and analysing research projects, from early-stage qualitative exploration to user feedback on new features
• areas to document and tag evidence from customer interviews and other research and experiment sources
• ‘insight boards’ for organising insights, tracking themes and connecting evidence.

ConfirmKit is a user research management platform.

Features include the ability to log observations (snippets from any source); create interview questionnaires and discussion guides; capture answers to interviews; and conduct analysis by tagging and summarising insights.

Consider.ly

Consider.ly is a platform for organising, analysing and discovering insights from user research.

Interview notes, transcripts, videos, images and other files can be stored, annotated and auto-tagged.

Artificial intelligence helps to structure data, create linkages and identify patterns; applies sentiment analysis to user quotes; and powers intelligent content search.

And finally, for those who like to try very new / not yet in the wild stuff …

Glean.ly is currently in beta, and built on the principles of Atomic UX Research.

It aims to be a single-source repository for all types of user research and insights: remote tests, eye tracking, click tracking, user interviews, customer surveys, A/B test results, card sorts, focus groups, interviews and other types of qualitative data.

It will also include a patent-pending confidence score for judging the quantity and quality of evidence for an insight by combining factors such as the type, age, and amount of data.

So there you go. Lots of options to help manage and analyse those growing volumes of research data as more people talk to users.

15 specialised tools (at least) for qualitative user research.

And several dozen others for Qualitative Data Analysis, Product Feedback Management and Market Research Knowledge Management.

The only problem now is finding the time to pick the right tool. Good luck with that.

Mike Stevens

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Top 7 Focus Group Software for Comprehensive Research

It’s important to include qualitative research in long-term studies to really understand a community. Companies often use focus groups to gather deeper insights from their biggest supporters and customers. Focus group software is an easy way to get rich insights from discussions.

In this blog, we will explore top focus group software and help you choose the best one.

What is Focus Group Software?

Focus group software is a tool designed to facilitate and streamline the process of conducting focus group sessions. This software helps researchers, marketers, and other professionals gather qualitative data and insights from participants in a well-organized and controlled way.

Focus group analysis software has various important roles in making focus group sessions run smoothly and effectively. Here are the typical functions of focus group software:

• Participant Recruitment
• Session Management
• Moderation and Facilitation
• Audio and Video Recordings
• Transcription and Analysis
• Participant Feedback

What are the Benefits of Focus Group Software?

The benefits of focus group software include:

• Efficiency: It streamlines the entire focus group process, from participant recruitment to session management, saving researchers time and effort.
• Organization: Focus group software helps keep sessions organized by managing participant lists, scheduling sessions, and providing tools for moderation and analysis.
• Remote Participation: Many software platforms allow for remote participation, enabling researchers to conduct focus groups with participants worldwide and increasing accessibility and diversity.
• Data Collection: It facilitates data collection by providing features for recording audio and video and tools for transcription and analysis, making it easier to gather and analyze qualitative data.
• Cost-Effectiveness: By reducing the need for physical meeting spaces and travel expenses, focus group analysis software can be a cost-effective solution for conducting research.
• Participant Engagement: Some software platforms offer interactive features that enhance participant engagement during focus group sessions, leading to richer and more insightful discussions.

Top 7 Focus Group Software in 2024

Focus group software plays a vital role in facilitating interactive discussions, collecting qualitative feedback, and analyzing participant responses. As we step into 2024, let’s explore some of the top focus group software options available:

01. QuestionPro Community

QuestionPro Community is an online focus group software and research community platform designed to help businesses understand their customers’ needs and expectations. It provides a comprehensive suite of tools for conducting online qualitative research and gathering real-time insights from a community of participants.

How it works:

QuestionPro Community enables researchers to conduct video discussions and online focus groups, offering greater control over the research process. This is particularly advantageous when external factors such as pandemics, scheduling issues, or geographical diversity may impact the ability to conduct offline qualitative research.

QuestionPro Community has the ability to use smart filters to enroll the most relevant community members and invite them to join video discussions. Community administrators and researchers can plan, schedule, and efficiently conduct live discussions with panelists, replicating the models of offline traditional focus groups within the online community environment.

Moreover, QuestionPro Community offers auto-transcription of chat discussions, making analysis more accessible and efficient. Researchers can mark out chats to track essential insights and monitor participant behavior in real-time from anywhere, providing a comprehensive understanding of the research data.

Forsta is focus group analysis software that helps make qualitative research smooth and efficient. This flexible tool combines various features to create a lively online space for running focus groups. It offers a user-friendly platform that allows researchers to conduct virtual sessions easily. Participants can engage in discussions, share their perspectives, and interact with each other in real-time.

Forsta offers a versatile platform for facilitating insightful qualitative research. It provides a virtual backroom where researchers and moderators can collaborate, discuss session objectives, and strategize before and during the focus group sessions.

The tool also lets you make breakout rooms, which means you can have smaller focus group discussions within the larger focus group. This feature fosters more intimate conversations and enhances participant engagement.

03. QualSights

QualSights is advanced online focus group software that aims to change the way focus group research is conducted. It has many useful features for researchers and businesses that want to gather detailed information through qualitative research data. QualSights helps researchers engage with research participants from diverse locations.

QualSights allows researchers to observe focus group sessions remotely through high-quality video streaming. It supports both one-on-one interviews and focus group discussions, providing flexibility to researchers in designing their study methodologies.

Participants can chat with each other and the moderator in a virtual space that encourages open conversations and sharing ideas.

MAXQDA is a comprehensive focus group analysis software designed to facilitate qualitative research projects. It provides a versatile platform for researchers to manage and analyze various data types, including text, audio, and video files. With its robust set of tools, MAXQDA enables users to conduct in-depth analysis of focus group data, extract meaningful insights, and generate visualizations to aid interpretation.

MAXQDA is an all-in-one solution for focus group analysis, offering powerful features customized specifically to meet the needs of qualitative research researchers. It allows researchers to import focus group transcripts in various common text formats, such as DOC, DOCX, ODT, RTF, and TXT.

Additionally, researchers can import audio or video files of focus group interviews and analyze them directly within the software, with or without a prior focus group transcript.

FlexMR is a comprehensive insight hub offering a wide range of qualitative and quantitative research tools, including conducting small video focus groups. It provides a user-friendly platform for conducting video focus groups with interactive features to enhance participant engagement and collaboration.

FlexMR enables researchers to conduct online focus groups with a range of interactive features, including images, audio, video, smart boards, and quick polls. Participants can engage in both video and text chats, while stakeholders and decision-makers can observe sessions from a virtual observation room with a private chat facility.

Hosts can actively facilitate engagement by liaising between moderators and observing stakeholders.

Aha! is an online qualitative research platform with a focus group and In-depth Interviews product. This online focus group platform has an integrated Zoom online platform, making it easy to use video, voice, sharing content, and chat features. This unique platform helps conduct live webcam and mobile video chats for research.

Aha! offers both scheduled and spontaneous focus group sessions through live webcam or mobile video chats. These meetings are recorded and can be transcribed automatically using machine learning or human transcription.

The platform also has useful features like a personalized client backroom, a scheduling system with alerts, and tech checks for smooth running.

Qualzy is a great focus group software that changes how researchers do qualitative research. It is designed to help researchers conduct in-depth market research on participant behaviors and experiences. This focus group analysis software offers a comprehensive suite of tools for focus group studies.

Qualzy makes market research easier from start to finish, covering everything from planning to sharing findings. With it, researchers can smoothly run video focus groups, connecting with participants even if they’re far away.

It also offers helpful tools for transcribing, translating, and editing, making it easier to turn focus group data into useful information. And because it works in multiple languages, researchers can connect with people from different backgrounds and get detailed, culturally relevant focus group data.

The Benefits of QuestionPro Community in Focus Group Solutions

QuestionPro Community is a focus group analysis software. It offers a comprehensive and user-friendly solution for conducting focus groups, empowering researchers to gather valuable insights efficiently and effectively.

Here are several benefits of using QuestionPro Community in focus group solutions:

Seamless Online Experience

With QuestionPro Community, researchers can seamlessly transition their focus group activities to an online environment. This eliminates the challenges with offline research, like scheduling issues and distance limits, so it’s easier to engage participants from different places.

Instant Feedback

The platform provides real-time analytics during focus group sessions, allowing you to make quick decisions and gain timely insights.

Cost-Effectiveness

Using QuestionPro Community for online focus groups can save a lot of money compared to offline traditional focus group methods. You don’t have to pay for renting a venue, travel, or accommodations. This means businesses can spend their money and allocate resources more efficiently.

Targeted Recruitment

The software offers smart filters and participant selection tools, allowing researchers to recruit specific demographics or customer segments for their focus groups. This targeted approach ensures that discussions are relevant and meaningful, leading to deeper insights into customer needs and preferences.

Enhanced Engagement and Interaction

QuestionPro Community enables rich multimedia interactions, including live video discussions and chat features, fostering greater participant engagement. This interactive environment encourages open dialogue and collaboration, producing richer qualitative data.

Efficient Analysis Tools

The platform includes features such as auto-transcription and chat analysis, streamlining the process of analyzing focus group data. Researchers can easily identify patterns, key themes, and sentiments within the discussions, accelerating the generation of actionable insights.

Behavior Monitoring

QuestionPro Community allows researchers to monitor participant behavior in real time, providing valuable insights into engagement levels and response dynamics. This focus group analysis software enables researchers to adapt their approach during focus group sessions and ensure optimal outcomes.

Online focus groups are definitely the future of research. They’re easy to handle, packed with power, and offer great returns on investment. Transition your focus groups online now to unlock the full potential of qualitative research.

Running an online focus group becomes simple with robust online focus group software like QuestionPro Communities. This tool makes it easy to manage various studies, both frequent ones and those that last over time. Plus, it grants you access to quantitative and qualitative data, aiding your brand decisions.

QuestionPro Communities offers different modules for effectively managing online research. It includes features like IdeaBoard, a discussion platform for generating ideas, panel management, and handling rewards and incentives.

Start building your active online research community today! Cultivate meaningful relationships to stay ahead in the competitive business landscape and make smarter decisions.

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