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While you can try to contact Facebook directly via phone and email address, it's difficult, if not impossible, to get a response. Tweeting at Facebook could get a response, and you can also visit Facebook's Help Center or complete a support request form.

Facebook trouble? Whether you have an account-related issue , or you want to report a bug or problem, you have a few ways to contact Facebook support. We'll show you what your contact options are.

Related: What to Do if Your Facebook Account Gets "Hacked"

When you think of contacting a company for help, you likely first think of placing a call to talk to a customer service representative. Unfortunately, reaching Facebook support by phone is nearly impossible and not particularly useful in most cases.

Facebook does have a couple of numbers you can call to try getting in touch with the company. However, both phone numbers only play a pre-recorded message. You can't talk to a real human on either number.

If you want to try your luck calling them regardless, Facebook's support phone numbers are:

• +1 650-543-4800
• +1 650-308-7300

As of August 2023, those numbers are still valid and owned by Facebook. They still, alas, simply direct you to visit meta.com/help , Facebook's online help database. As always, be cautious when calling a support number. If you should call either of these numbers in the future and instead of an automated message, there is a person very interested in getting your Facebook login data, financial data, or other personal information, assume the number is no longer used by Facebook and the person on the other end is running a scam.

Facebook doesn't encourage people to contact it via email. However, in the past, Facebook listed a few email addresses that you could use to contact Facebook directly.

You can still try sending an email to one of these email addresses and possibly get a response. There's no guarantee, though. Your chance of getting a response, however, is much higher than calling the automated phone numbers we mentioned above.

• [email protected] : Use this email to get general support.
• [email protected] : Send your press-related queries to this email.
• [email protected] : Use this email for law enforcement concerns.
• [email protected] : Appeal against your blocked content using this email.
• [email protected] : Report content violating Facebook's guidelines via this email address.
• [email protected] : Use this email to ask Facebook what data it has about you.
• [email protected] : For intellectual property-related queries, use this email.
• [email protected] : Report phishing content via this email address.

We'd encourage you only to use the email addresses for their suggested purposes. It's already difficult enough to get an email response from Facebook, and if everyone spams their inquiries across multiple Facebook inboxes, it just creates more noise on the communication channel for people with legitimate abuse reports, intellectual property queries, or other issues.

These days, one of the ways you can contact a company is by tweeting them on Twitter, and Facebook is no exception.

You can send a tweet to one of Facebook's Twitter handles, and possibly get a response. There's no guarantee your query will be looked at, but it's worth trying if your issue doesn't need to be fixed urgently. Or, conversely, if the issue is very pressing and nobody is responding to you a social media shoutout is a time-honored way to get the attention of a large company that has otherwise been ignoring you.

Some of Facebook's official handles are @Meta , @FacebookApp , and @Messenger .

If you didn't get a response from Facebook's phone number, email, or Twitter account, use the platform's "Help & Support" menu to get help on many matters. This menu lets you access the site's Help Center, view responses to your reported items , and even allows you to report a bug or send feedback to Facebook.

An easy way to get help from Facebook is to access the platform's "Help & Support" menu. This menu contains the options to help you access Help Center, view responses to your reported items , and report a bug or send feedback to Facebook.

You can access this menu on both your desktop and your phone.

Related: How to Login to Facebook Without a Code Generator

Get Help From Facebook on Windows, Mac, Linux, or Chromebook

To get help on your desktop computer, launch your preferred web browser and open Facebook . There, sign in to your account.

After signing in, from the Facebook site's top-right corner, select your profile icon.

In the menu that opens, click "Help & Support."

The "Help & Support" menu offers multiple options to get help from Facebook. These options are:

• Help Center : This takes you to Facebook's Help Center website that contains loads of resourceful guides and explainers. You'll find answers to nearly all your queries on this site.
• Support Inbox : You'll find responses for your reported items in this section. You'll also see important messages about your account here.
• Report a Problem : To report a broken feature or give feedback on something, use this option.

When you've chosen an option, Facebook will open a dedicated page allowing you to submit your request. And that's all.

Related: How to Report a Whole Facebook Group

Get Facebook's Help on an iPhone, iPad, or Android Phone

To access the platform's help options on your phone, launch the Facebook app on your iPhone, iPad, or Android device.

If you're on Android, then in the app's top-right corner, tap the hamburger menu (three horizontal lines). If you're on an iPhone or iPad, then in your screen's bottom-right corner, tap the "Menu" option.

On the "Menu" page that opens, scroll down to the bottom. Then, tap "Help & Support."

In the expanded "Help & Support" menu, select one of the following options:

• Help Center : Tap this option to access Facebook's Help Center where you'll find a guide on nearly any Facebook topic. You'll also get answers to many of your account-related problems in this Help Center.
• Support Inbox : Use this option to see the responses you've received for your reported content. Important messages regarding your account are also found here.
• Report a Problem : To send Facebook a bug report or feedback, select this option.

After tapping an option, follow the on-screen instructions to proceed further.

One more way you can contact Facebook directly is through forms. Facebook makes several forms available that you can use to submit requests or report problems with your account or someone else's. Here are some of the forms that you can use on the site:

• Photo Removal Request : To remove your own, your child, or another adult's photo from the platform, use this form.
• Account Was Disabled : If your account is disabled, use this form to request Facebook to review the account.
• Change Name : Use this form to change your first, middle, and last name in your account.
• Confirm Identity : You can confirm your identity on Facebook by submitting a valid ID card using this form.
• Medically Incapacitated or Deceased Person : To make changes to an account whose account holder can't do it because of medical reasons, use this form.
• Report Violation : To report trademark or copyright violations, utilize this form.
• Email Already in Use : If someone's using your email address in a Facebook account, report it with this form.
• Report Underage Child : If a child below the age of 13 is using Facebook, use this form to report that child's profile to Facebook.
• Child Data Request : Get the data Facebook has on your child with this form.
• Report a Page Unavailable Error : If you encounter a "Page Unavailable" error on Facebook, use this form to let Facebook know about it.

After accessing a form, fill the form and submit it. Facebook will review your request and take appropriate action or get back to you asking for more details.

We understand the pain of not being able to get an important query answered. That's why here at How-To Geek, we've written several guides on how you can use various Facebook features, how to troubleshoot your account problems, and more.

You can check out our Facebook archive to access all the articles we've published about this platform. In our archive, you'll find out how to reset your Facebook password , change your Facebook username , delete your Facebook account , and lots more. And while you're at it, you can take a peek at our broader social media coverage to stay on top of not just Facebook news and issues but other platforms like Instagram, TikTok, WhatsApp, and more.

Related: How to Contact Instagram For Account Help

• Social Media

Does Facebook customer service exist? Yes, and here's how to get in touch

We hate to break the news to you: Facebook does not staff a team of customer service representatives working the phone lines to help you with a likely niche and nuanced problem. Not being able to reach another human for help can be really frustrating, but Facebook does have an extensive Help Center page with dozens of help articles.

Still, the Facebook support apparatus can be difficult to navigate.

Here is how to find the support you need using Facebook's Help Center. If the Help Center doesn’t have the answer to your questions, there are a couple of ways we suggest to get through to Facebook. 

How to access Facebook Customer Service

Log into your Facebook profile on desktop. 

Click the dropdown top in the upper-right corner

Select “Help & Support” from the drop-down menu

The menu will give you three options. 

The first is “Help Center.” 

Clicking this option will direct you to Facebook’s Help Center page, which is a searchable nexus of help articles. 

The second option you will see is “Support Inbox.” Here, you will find updates from Facebook on profiles or posts you’ve reported. 

The third option is “Report a Problem.” 

Here, you will find a couple of forms that allow you to submit feedback to Facebook and report any technical glitches or broken features. 

The forms allow you to attach and submit screenshots and screen recordings of the error. 

New analysis: Americans want to delete this app more than any other, even Facebook

How to use the Facebook Help Center

The Help Center will be your best resource. Here are some tips on navigating it. 

Use the search bar on the main page to type in what you need help with it. Your search will prompt Facebook’s relevant help articles.

In this case, we search for help changing our profile password. 

Select the relevant help article. 

The Help Center organizes its help articles into four different sections, which you will find in the left side column on the Help Center's home page. 

In the "Using Facebook" section you will find help with your Facebook profile page, messaging and Facebook groups. 

The "Managing Account" section offers support with your Facebook login and deactivating or deleting your account. 

You can access help keeping your Facebook account secure in the "Privacy, Safety and Security" section. 

The final "Policies and Reporting" section helps you report Facebook guidelines violations. You can also find help handling a deceased person's account in this section. 

You can also select from the six popular topic pages under the Help Center search bar 

How to access Facebook support for Businesses

If you're looking for business support, Facebook also maintains a Business Help Center page . 

How to get help if you're logged out

The Help Center is accessible even if you're logged out. If you need help logging into your account, you can get help here. 

Other ways to reach Facebook Support

If the Help Center proves unhelpful, you can try your luck at reaching Facebook through other means. But keep in mind that these are long shots, and you might be redirected to Help Center page anyway.  

You can try tweeting or direct messaging the various Facebook Twitter accounts.

The Meta (Facebook’s freshly renamed parent company) Twitter account, the Facebook app Twitter account and the Facebook Messenger Twitter account are just a few Twitter accounts Facebook runs.

Some users have had luck getting a reply, though they were often redirected to the Help Center. 

We understand your concern and want to help, Noe. First, make sure you have the latest version of the app downloaded on your device. If you do and you're still having trouble using Messenger, please report the problem to us by following these steps: https://t.co/5RtkuDmrQb . — Messenger (@messenger) February 10, 2022

You can also try emailing the general Facebook support email: [email protected]. Though users on Reddit have reported scant success in hearing back. 

Facebook support number

Facebook operates two phone numbers with Palo Alto, California, area codes: 650-543-4800 and 650-308-7300. But dialing these numbers will prompt a pre-recorded message directing you to Facebook's online support. 

"Unfortunately, we do not offer phone support at this time," the prerecorded message said when USA TODAY dialed the number. "Answers to most user inquiries can be found at the Help Center." 

More Facebook tips from USA TODAY

• New name?: How to change your name on Facebook if your profile needs an update
• Need help from Facebook?: How to access support on Facebook: A step-by-step guide
• Someone tried prying into your Facebook?: Here is how to change your password on any device
• Deactivating Facebook?: Here is how to download your videos from Facebook
• Friends again?: How to unblock someone on Facebook: Step-by-step guide to let someone back in
• How to delete Facebook: Take these steps to permanently delete or deactivate your account
• 'Delete Facebook group' button?: There isn't one, but here is how.

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How to Contact Facebook Support to Report a Problem

Last Updated: July 8, 2024 Fact Checked

• General Problems (Mobile App)
• General Problems (Desktop)
• Login Problems
• Abuse or Spam

This article was co-authored by wikiHow staff writer, Nicole Levine, MFA . Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 62,192 times. Learn more...

If you encounter a bug, issue, or problem while using Facebook, report it to resolve it as soon as possible. You can report all types of problems, including errors, login issues, and abusive content, or just provide general feedback. This guide will teach you the easiest ways to report problems to Facebook using the mobile app or website.

Quick Steps

• Tap ☰ and select Help & Support .
• Tap Report a problem .
• Choose how to submit your report.
• Provide all relevant details and attach a screenshot if possible.

Reporting General Problems (Mobile App)

To contact Facebook about a bug, broken feature, or payment problem in the mobile app, use this method. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• Facebook recommends shaking your phone to report a problem, as this captures important data they can use to troubleshoot the issue. To do this, tap Go back and shake phone , return to where you found the problem, shake your phone, and continue to the next step.
• If you don't want to shake your phone, scroll down, tap Continue to report , and go to the next step.

• If you didn't shake your phone, you'll first need to select the product that gave you trouble, then provide the steps you took to run into the problem. You'll also be asked if you want to attach a screenshot , which can be super helpful.
• If you did shake your phone, explain any additional information that can help Facebook troubleshoot your problem, and review the screenshots the app captured when you shook the phone.
• When you're finished, tap the paper airplane icon to send your issue to Facebook. [1] X Research source

Reporting General Problems (Desktop)

Use this method to report a bug, broken feature, or payment problem to Facebook when logged in on your computer. If you need to report a login issue, see Reporting a Login Problem . To report abuse, harassment, problematic content, or spam, see Reporting Abuse or Spam .

• If you found a bug, got an error, or can't use certain features, click Something went wrong , then follow the on-screen instructions to submit your report.
• To provide feedback to Facebook, click Help us improve Facebook instead.

Reporting a Login Problem

Reporting Abuse or Spam

• On a phone or tablet, open the chat, tap the person's name, tap Report , and follow the on-screen instructions.
• On a computer, you'll need to go to https://www.messenger.com and sign in. Then, select the conversation, scroll down the right panel to "Privacy & Support," then click Report . Choose a category and follow the on-screen instructions. [6] X Research source

• Go to the content you want to report.
• Click or tap the three dots at the top.
• Select the Report option (e.g., Report photo , Report post ).
• Follow the on-screen instructions.

Community Q&A

• For more tips on reaching out to Facebook, see How to Contact Facebook . Thanks Helpful 0 Not Helpful 0

You Might Also Like

• ↑ https://www.facebook.com/help/186570224871049
• ↑ https://www.facebook.com/help/1425096891074204/?helpref=related_articles
• ↑ https://www.facebook.com/help/277898572230446
• ↑ https://www.facebook.com/help/283100488694834
• ↑ https://www.facebook.com/help/319931211461990
• ↑ https://www.facebook.com/help/messenger-app/1165699260192280

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How to contact Facebook

So you need to contact Facebook. You got locked out of your account for some reason, or you want to know how to better protect your privacy. Maybe you just need help managing a Facebook page for your business. Whatever the reason, it can surely be solved by calling a customer service hotline or at the very least, chatting with a bot right? Not so much.

Turns out, Facebook doesn't really "do" customer service. Apparently putting their users in touch with a human being is too costly.

In lieu of a phone number or contact form, there's the Facebook Help Center . Presumably, all the answers to your questions can be found in the Help Center's FAQ-style articles, but of course that's not always the case. There are ways of getting in touch with someone at Facebook, but even in those situations, it's in a roundabout way, and it's only if Facebook deems it important enough.

But don't worry. Your search for help isn't totally hopeless. There are ways of finding the solution you need, and whether it's through the Help Center or some other means, this article has got you covered.

How to access help and resources

You can access the form by clicking on the upside down triangle icon in the top righthand corner of the Facebook window. In the dropdown, click on "Help & Support." From there you will see three options: "Help Center," "Support Inbox," and "Report a Problem." If you have submitted a report and Facebook needs to respond to you, you'll be messaged in the "Support Inbox." For any of the issues listed in the section below, click "Help Center."

The Help Center

If you're new to facebook.

Click on the "Using Facebook" section if you're new to Facebook and need help navigating its features and tools like adding friends, messaging, publishing photos/posts, managing pages, creating an event, etc.

If you need help troubleshooting something

Click on "Managing Your Account" to access information about, well, managing a Facebook account, which means things like resetting or changing your password, recovering your account information, finding out if your account has been disabled, editing your profile, changing your notification and advertising preferences, or deactivating or deleting your account.

If you want to protect yourself (and others)

Click on "Privacy, Safety and Security" to learn about how your information is shared and to find out how to adjust your privacy settings. There's also information about protocols and resources for protecting yourself and others from content posted on Facebook. This is also where to read about spam and scams.

If you need to ring the alarm

Click on "Policies and Reporting" to learn about Facebook's community standards, report something that you think has violated those standards, report a privacy or intellectual property violation, what to do if you've been hacked, and how to secure your account.

Report a problem

To alert Facebook about a bug or something that has broken, you can fill out a form. Go to the dropdown mentioned in the introduction, and then click "Report a Problem." From there, you will be asked to choose to either give feedback ("Help us improve the new Facebook") or let Facebook know about an issue you encountered ("Something went wrong.")

When you click the latter, a form will pop up, which you can then fill out with details of the issue and provide a screenshot if need-be.

If you still need help

Ever heard the expression "the squeaky wheel gets the grease"? Well, start squeaking on social media. Tagging Facebook in a tweet about your issue, might get noticed.

It's also worth mentioning that Facebook also has its own community forum where you can get crowdsourced information from Facebook users, but it will be shutting down on September 24, 2021.

If nothing else works, you might consider talking to the professionals. Thanks to a very helpful Quora post , we've learned that JustAnswer offers support for resolving Facebook issues. It's a paid service, but there is a 1-dollar trial membership, and that might be enough to get the issue resolved.

Topics Facebook Social Media

Cecily is a tech reporter at Mashable who covers AI, Apple, and emerging tech trends. Before getting her master's degree at Columbia Journalism School, she spent several years working with startups and social impact businesses for Unreasonable Group and B Lab. Before that, she co-founded a startup consulting business for emerging entrepreneurial hubs in South America, Europe, and Asia. You can find her on Twitter at @cecily_mauran .