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How to Use Personal Experience in Research Paper or Essay

Personal Experience In Research Writing

Personal experience in academic writing involves using things that you know based on your personal encounter to write your research paper.

One should avoid using personal experience to write an academic paper unless instructed to do so. Suppose you do so, then you should never cite yourself on the reference page.

Some instructions may prompt you to write an essay based on personal experience. Such instances may compel you to write from your personal knowledge as an account for your past encounters over the same topic.

Can you Use Personal Experience in an Essay?

In most of the essays and papers that people write, it is highly recommended that one avoids the use of first-person language. In our guide to writing good essays , we explained that the third person is preferred for academic work.

However, it can be used when doing personal stories or experiences. But can is it possible?

In practice, you can use personal experience in an essay if it is a personal narrative essay or it adds value to the paper by supporting the arguments.

Also, you can use your personal experience to write your academic paper as long as you are writing anything that is relevant to your research.

The only harm about such an essay is that your experience might sound biased because you will be only covering one side of the story based on your perception of the subject.

Students can use the personal story well through a catchy introduction.

Inquire from the instructor to offer you more directions about the topic. However, write something that you can remember as long as you have rich facts about it.

People Also Read:   Can Research Paper be Argumentative: How to write research arguments

How to Use Personal Experience in a Research Paper

When you are crafting your easy using your personal experience,   ensure you use the first-person narrative. Such a story includes the experiences you had with books, situations, and people.

For you to write such a story well, you should find a great topic. That includes thinking of the events in your life encounters that can make a great story.

Furthermore, you should think of an event that ever happened to you. Besides, you can think of special experiences you had with friends, and how the encounter changed your relationship with that specific person.

The right personal experience essay uses emotions to connect with the reader. Such an approach provokes the empathic response. Most significantly, you can use sensory details when describing scenes to connect with your readers well.

Even better, use vivid details and imagery to promote specificity and enhance the picture of the story you are narrating.

Structure of the Essay

Before you begin to write, brainstorm and jot down a few notes. Develop an outline to create the direction of the essay story.

Like other essays, you should use the introduction, the body, and a conclusion. Let your introduction paragraph capture the reader’s attention.

In other words, it should be dramatic. Your essay should allow the audience to know the essence of your point of view.

Let the body of this essay inform the reader with clear pictures of what occurred and how you felt about it.

Let the story flow chronologically or group the facts according to their importance. Use the final paragraph to wrap up and state the key highlights of the story.  

Make it Engaging

The right narrative needs one to use interesting information engagingly. Record yourself narrating the story to assist you in organizing the story engagingly. Furthermore, you are free to use dialogue or anecdotes. For that reason, think about what other people within your story said.

Moreover, you should use transition words for better sentence connections. Again, you should vary the sentence structures to make them more interesting. Make the words as lively and as descriptive as possible.

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The Value of Personal Experience

We use personal experience to connect your artwork with your readers since they are human and they would prefer real stories. You will become more realistic when you describe emotions, feelings, and events that happened to you.

Your wealth of personal experience in a specific field will offer you a great advantage when you want to connect all the facts into a useful story.

People Also Read: What is a Background in an Essay: Introducing Information

Reinforcing your Writing Skills

Some students may have brilliant ideas and fail to capture them on paper properly. Some seek to write personal issues but also want to remove first-person language from their writing. This is not good.

However, you can sharpen your writing skills in this aspect. One can use the following tips to make your personal research paper readable and more appealing:

1. Sharpen grammar

The readability and clarity of your content will rely on grammar.

For that reason, you should polish your spelling, grammar skills, and punctuation daily.

Moreover, you should practice regularly and make the essay more appealing.

2. Expand Vocabulary

It can be helpful if you expand your vocabulary to describe your events successfully. Using better word choice enable the writer to connect with the topic well.

3. Have a Diary

Having a personal diary helps you by boosting your memory about past memorable events. That ensures that you do not lose hold of something important that happened in your past encounter.

4. Systematize it

Make your narration appear systematic to improve the flow. For example, you can divide your experiences in particular importance, emotions, events, people, and so on.

5. Interpret your feelings

It is not a walkover for one to remember every feeling he or she encountered when particular events happened. One should try to analyze and interpret them for better and more effective delivery when writing about personal experiences.

Can you Cite yourself or Personal Experience?

You cannot cite yourself or reference your personal experience because it is your own narration and not data, facts, or external information. Ideally, one does not need to cite personal experiences when using any writing style whether APA or MLA.

It will be unprofessional if you cite yourself in your research paper.  Such an experience is your voice which you are bringing to the paper.

Choose the relevant essay based on your essay.

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Instances when to use Personal Experience in a Research Paper

There are many instances when you have to apply personal narrations in an essay. In these instances, the use of first language is important. Let us explore them.

1. Personal essays

You can use personal essays in academic writing to engage readers.  It makes your writing to be credible and authentic because you will be engaging readers with your writing voice. Some stories are better told when given from personal encounters.

The secret lies in choosing the most relevant topic that is exciting and triggers the right emotions and keeps your audience glued to it. You can include some dialogue to make it more engaging and interesting.

2. Required by the instructions

Some situations may prompt your professor to offer students instructions that compel them to write a research paper based on a personal encounter. Here, you have to follow the instructions to the latter for you to deliver and earn a good score well.

One way of winning the heart of your professor is to stick to the given instructions. You should relate your past events with the topic at hand and use it to connect with your readers in an engaging manner.

3. Personal Research Report

When you are doing research that involves your personal encounter, you will have to capture those events that can reveal the theme of your topic well.

Of course, it is an account of your perception concerning what you went through to shape your new understanding of the event.

A personal research report cannot be about someone’s also experience. It states the details of what you encountered while handling the most memorable situations.

4. Ethnography Reports

Such a report is qualitative research where you will immerse yourself in the organization or community and observe their interactions and behavior. The narrator of the story must use his perception to account for particular issues that he may be tackling in the essay.

Ethnography helps the author to give first-hand information about the interactions and behavior of the people in a specific culture.

When you immerse yourself in a particular social environment, you will have more access to the right and authentic information you may fail to get by simply asking.

We use ethnography as a flexible and open method to offer a rich narrative and account for a specific culture. As a researcher, you have to look for facts in that particular community in various settings.

When not handling complex essays and academic writing tasks, Josh is busy advising students on how to pass assignments. In spare time, he loves playing football or walking with his dog around the park.

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Webinar Transcripts: What About Me? Using Personal Experience in Academic Writing

What about me using personal experience in academic writing.

Presented October 31, 2018

View the webinar recording

Last updated 12/11/2018

Visual: Slide changes to the following: Housekeeping

• Will be available online within 24 hours.
• Polls, files, and links are interactive.
• Now: Use the Q&A box.
• Later: Send to [email protected] or visit our  Live Chat Hours .
• Ask in the Q&A box.
• Choose “Help” in the upper right-hand corner of the webinar room

Audio: All right. Well, hello, everyone and thank you so much for joining us today. My name is Beth Nastachowski and I am the Manager of Multimedia Writing instruction here at the Writing Center and I'm just getting us started here with a couple of quick housekeeping notes before I hand this session over to our presenter today, Claire

A couple of things to keep in mind, the first is I have started the recording for the webinar. I'll be posting the regarding in the webinar archive and you can access that later if you have to leave for any reason during the session or if you would like to come back and review the session or access the slides, you can do that from the recording.

I also like to note here that we record all of the webinars in the Writing Center, so if you ever see a webinar being presented live and you can't attend or if you're looking for help on a particular writing topic, we have those recordings available for you 24/7 so you can just take a look at the archive in the categories there to find a recording that would be useful for you

We also hope that you'll interact with us throughout the session, so I know Claire has lots of polls and the chats she'll be using throughout the session, so make sure to interact with her and your fellow students there

But also note that the links throughout the slides that Claire has are also interactive, so you can click on the links and it will open up in a new tab on your browser, and can you also download the slides that she has here in the Files Pod that’s at the bottom right‑hand corner and can you download those slides and they'll save to your computer as well

Finally, we also have a Q&A Box on the right‑hand side of the screen so I'll monitor that box throughout the session and would be happy to answer any questions or respond to any comments that you have, so do let me know as soon as you have a question or comment, I'm happy to hear from you and I know Claire will be stopping for questions and comments to address those aloud throughout certain points of the presentation as well

However, at the very end of the session if we get to a point where we need to close out the session because we're out of time and you still have questions, please feel free to email us or visit the Live Chat Hours and we're happy to respond to you there and I'll display this information at the end of the session as well

Alright. Actually, this is our final point here. If you have any questions or have any technical issues, feel free to let me know in the Q&A Box, I have a couple of tips and tricks I can give you, but the Help Button at the top right‑hand corner is really the place to go if you have any significant issues.

Visual: Slide changes to the title of the webinar, “ What About Me? Using Personal Experience in Academic Writing ” and the speakers name and information: Claire Helakoski, Writing Instructor, Walden University Writing Center.

Audio: Alright, and so with that, Claire, I will hand it over to you.

Claire: Thanks so much, Beth. Hi, everyone, I'm Claire Helakoski a writing instructor here at the Walden Writing Center and I’m coming in from Grand Rapids, Michigan today to present What About Me? Using Personal Experience in Academic Writing today, and also Happy Halloween to those of you that celebrate it.

Visual: Slide changes to the following: Learning Objectives  

After this session, you will be able to:

• Identify the benefits and drawbacks of using personal experience in writing
• Determine the situations when using personal experience is appropriate
• Integrate personal experience effectively
• Access additional resources

Audio: All right. So first I want to go over our learning objectives today which are that after the session you'll be able to identify the benefits and drawbacks of using personal experience in your academic writing, determine the situations where using personal experience is appropriate, integrate personal experience effectively, and access additional resources.

Visual: Slide changes to the following: Caveat

We are specifically talking about

personal experience in coursework ,

meaning discussion posts or weekly

assignments .

Doctoral studies are a whole other thing!

Audio: All right, and I do want to start with a caveat that I'm specifically talking about personal experience in coursework, so discussion posts, or weekly assignments. Doctoral studies are a very different things and if you are beyond your coursework and just working on your doctoral study, this presentation may not be as beneficial to you at your current stage since it does get a little more specific and the requirements are a little bit different in those aspects of your writing.

So today we're going to really focus on that coursework discussion post, weekly paper assignments.

Visual: Slide changes to the following: Walden Students

• Are at an advantage!
• In previous education institutions
• In careers in their chosen field of study
• In military , family , or volunteer situations

Audio: All right. So Walden students are at an advantage for talking about personal experience because most of you are already working in your fields or have previous education and careers in your field of study, even if you're not working in that now, you've had some sort of career most likely, and I'm just speaking broadly and statistically here, but also through military family or volunteer situations, our students from my experience, tend to be very passionate and knowledgeable about their topics and that means you're at an advantage to have all of these great personal experiences to inform that passion and your coursework as it applies to your current job, future job, or past work that you've done.

Where does that experience go?

What does it count for?

Audio: So, we might wonder where does that experience go, right, because we're often kind of told to pull back on the personal experience in our coursework. So where does it go? Where does it end up sort of counting for? Sorry. I thought there was a pop‑up there.

That experience doesn't go anywhere in a sense that it's there, it is valuable, it is important, it has informed your decision to pursue your degree and there are many assignments that I have personally seen in the Writing Center that will let you kind of tap into that and express it in your coursework. It doesn't count for anything as far as, you know, a grade or something like that, but it's beneficial because it gives you that sort of starting point, that jumping off place to begin your work, right.

A lot of times even if you're starting an assignment that's not really meant to explore personal experience, you might think of a personal experience that you've had had and decide to pursue that topic, so it counts in a sense that you're mentally kind of already engaged with your subject, you’re invested in it, and that gives you a starting point for any type of writing you're going to do for your coursework.

Visual: Slide changes to the following: Poll: How convinced are you?

Paragraph A

            By and large, substance abuse in the United States begins during adolescence. The Substance Abuse and Mental Health Services Administration (2013) stated that on an average day 881,684 adolescents smoke cigarettes, 646,707 smoke marijuana, and 457,672 drink alcohol. Adult addicts typically report beginning substance use in adolescence. In fact, one in four Americans who started using addictive substances in their teens are addicted now, compared to one in 25 who began using after the age of 21 (National Center on Addiction and Substance Abuse, 2011). When teens engage in substance use, their behavior impacts their adult lives.

Paragraph B

            By and large, substance abuse in the United States begins during adolescence. As a school paraprofessional, I know this is a problem. I see teenagers every day in the high school library who are drunk or high. Just this past year, five separate students got into serious car accidents (with injuries) due to substance use. We actually have to employ drug-sniffing dogs in the school as well. These teens do not get the help they need, and so addiction becomes something they struggle with as adults as well.

Audio: So, we're going to start with a little poll here. We have Paragraph A and Paragraph B, so I'd like you to read them both and note which option you're most convinced by, and I'm going to not read these aloud because I think it would take longer than you guys reading them through, but I will give you a couple minutes to read them through and consider which of them you find most convincing and then let us know in the poll.

[silence as students respond]

I see the answers still trickling in here. I'm going to give you another minute to go ahead and respond if you have not and then we'll talk over our responses.

All right. It looks like the responses have kind of stopped trickling in so I'm going to go ahead and talk about each of these options. So, a lot of you, most of you, chose Paragraph A and that is probably because we have a lot of great statistics in Paragraph A, right. We're focusing on this kind of overall issue, we have proof that it is an issue, really specific proof, right. We're talking about numbers and statistics, and then we kind of explain what all of that means at the end there. Whereas in Paragraph B, we have kind of the same topic, right. So, we're still talking about substance use in teenagers, but this one is talking about what this writer sees in their work every day. They see these things happening, and they do have some specifics like the five separate students and what's going on in their school, and they have a kind of the same takeaway or opinion, which is that addiction is an issue and, you know, something kind of needs to be done.

So, they really are about the same topic, but Paragraph A is likely a little more convincing to the wider majority of people because it's more neutral, it has facts and statistics, you know, from all over really because it's from the Substance Abuse and Mental Health Services Organization and so it's a big study by an established organization. And in Paragraph B while these personal experiences are great and they definitely do speak to an issue at this person's school, so if that was the assignment, then this would probably be appropriate, but if we're talking about this as a whole issue for the country or like a larger health issue, then talking about it more globally with more global statistics is going to be effective there and a little bit more convincing for an outside reader who isn't a member of this Paragraph B person's school.

Visual: Slide changes to the following: Academic Writing

Readers expect

• to see research-based evidence* supporting statements even if the writer has expertise in the area
• to be persuaded through logic and reasoning

*information from course readings, books, scholarly journals, trusted websites

The need for research doesn’t mean your own knowledge is unimportant or wrong

Audio: All right. So as I kind of went over, in academic writing, readers expect to see that research‑based evidence which supports statements even if the writer has expertise in the area, so because none of us are doctors in our field yet, we aren't considered experts in our area, even though we most likely have experiences that inform us on our topic and we might have really great things to say about it, but we're not considered experts yet. And in academic writing, even the experts are still going to find that research‑based evidence to help support what they're saying. So that's just a general expectation of academic writing, and it's one of the things that separates it from other types of writing that you may have done in the past or that you may see in other fields.

Readers also expect to be persuaded through logic and reasoning rather than sort of emotional appeals or those other, you know, tools that people will use in online articles or, you know, commercials and things like that that are really overly persuasive and personal and have lots of emotion. That's not quite the right tone for that academic writing, that scholarly writing. It's not a wrong technique, but it should be saved for different arenas, different places where you're going to write. In academic writing, you want to be logical, objective, fact based, and by evidence, I mean information from your course readings, from books, scholarly journals, trusted website, so research you're doing that's been done by other people in your field and is supported and reviewed.

All right. As I've kind of gone over as well, the need for research doesn't mean your own knowledge is unimportant or wrong. It just means that you need to be a little bit careful about when and where you use that personal knowledge in your course writing because a lot of times it won't meet reader expectation, so while it can inform what you're going to write about, you'll want to use that information to fuel your research, for example.

And as we'll go over in a little bit, there are assignments that specifically ask for your own experiences, opinions, and ideas and so you can look out for those as well.

Visual: Slide changes to the following: When is personal experience okay?

• In the research process
• Thinking ● Researching ● Thinking ● Researching ● Writing

Audio: All right, so as I've sort of gone over, you might be wondering when is personal experience okay? As I mentioned in the research process, we're kind of getting you started and personal experience is a great tool, a really beneficial tool to give you a jumping off point. Like in our paragraph example, this writing has seen these issues with teenage addiction in their school so they can say, I know this is an issue and I don't think it's just an issue in my school so what I want to do is think about that issue, research that issue, and then end up writing about that issue.

And your research and thinking and writing process may go back and forth, and it probably should, right. You think of an idea, do a little research to see what's out there, think about it again, do I have enough points, do I maybe need more, is it maybe going in a different direction than I thought? Maybe do a little more research, and then start your writing. And informing that with your personal experience to help get you started for something that you observe or something that you already know to be true can be really beneficial as a jumping off point for your research.

Visual: Slide changes to the following: Type of Assignments

• Assignment instructions might use the term “you” as in “What do you think will be most useful to you…”
• Assignment instructions might say, “Demonstrate your learning…” or “Refer to specific experiences in your workplace…”
• Assignment instructions might say, “Select a topic based on something you have seen, heard, or experienced…”
• Assignment instructions might say, “Describe your educational and professional background…”

Audio: So in your assignments, you may have some assignments, as I mentioned, that are going to ask for you to talk about personal experience and that is a great, great use of personal experience and a place where personal experience is not only okay but it's asked for and it's expected, and one of the key words you can look for in your assignment prompt is you, so look out for assignment prompts that use the word "you." What would you do? What do you think? What experience do you have in this field? And what would you do in this situation? Lots of "you" there but, of course, you're going to use "I," you're going to use your personal experience in those situations.

So, here’s a few that come up. An example in a reflection paper or a post, what do you think will be most useful to you? Right, reflection means you're going to talk about your experience, it's kind of inherent to reflecting on your own writing and ideas.

In a prior learning narrative, the assignment instructions might say something like, demonstrate your learning, refer to experiences in your workplace. I've seen a lot like that so obviously those are really good places to bring out that personal experience.

The assignment instructions might say something like, select a topic based on something you have seen, heard, or experienced. Or I've seen papers that deal with, you know, for example, different leadership styles or something like that and it will ask if you've had any experience with a prior manager that exhibited one of these leadership styles. Those are great places to use that personal experience. And in your professional development plan, if you write one of those, you'll definitely write about personal experience because the assignment instructions will say something like, describe your educational and professional background. So those are all wonderful places to use that personal experience and where you're being asked to use that personal experience.

So, don't feel like we're saying never, ever, ever use personal experience. You're going to have to use your judgment, and that's kind of what this webinar is to help you do, right. So, in your research process, personal experience can be helpful. In assignments that are using "you" and not just this week "you've read," but like asking questions of what do you think, what would you do in your workplace? Those are great questions where you could use some of the experience that you may have.

Visual: Slide changes to the following: To Illustrate a Theory

According to the theory of caring, nurses should be sensitive facilitators of a healing environment (Watson, 1979). I demonstrate this when I talk to patients in a calm voice, listen attentively to their needs, and limit the amount of visitors and noise.

Systems theory looks at a system holistically, with the parts working together (Janson, 2015). An example of this interdependence in my organization is…

Audio: And Sometimes talking about illustrating a theory could be a good place to introduce personal experience as well. Here is an example. According to the theory of caring, nurses should be sensitive facilitators of a healing environment. I demonstrate this when I talk to patients in a calm voice, listen attentively to their needs, and limit the amount of visitors and noise.

So, this assignment probably has something to do with talking about nursing theories and how you do or do not implement them in your nursing practice, right. So, they probably used "you" in the assignment somewhere, but it's not just all personal reflection. It's talking about the reading, talking about how you use these tools, so that's a great place to use that personal experience in a nice specific concrete way.

Here is another example. Systems theory looks at a system holistically with the parts working together and an example of this interdependence in my organization is, and again here we've probably been asked to write about your organization or a past experience in your workplace in the assignment prompt, but when you're combining that with research, demonstrating that theory with personal experience can be really beneficial and helpful for readers because you have that nice evidence and then a concrete example.

Visual: Slide changes to the following: Benefits of Personal Experience

• better understanding
• stronger connection with the material
• perhaps more confidence
• more interesting
• helpful to see an example from an insider perspective

Audio: All right, so the benefits of personal experience for you are that better understanding of your topic, a stronger connection with the material. I mentioned that passion before. And maybe more confidence writing about it because you know for sure that this is an issue, this is something that's going on, this is something you've noticed, you've experienced, and so you can go into it with confidence into your research that there is going to be something out there that supports what you've seen and what you've experienced or what practices you have in your workplace.

For your reader, adding that personal experience where appropriate can be more interesting and helpful to see those examples from an insider perspective. As you all know, I'm sure, excuse me. ‑‑ as you all know I'm sure, reading just about theories can be a little dry, so having those concrete examples of what that looks like in practice can be much more engaging for readers.

Visual: Slide changes to the following: Questions

Audio: All right. Let's pause for a moment to see if we have any questions.

Beth: Thanks so much, Claire. Something just came in here. Oh, yeah, so you just said this I think a little bit, but could you talk a little more and kind of address the question that the student had had on whether they can use first person in their personal experience when discussing personal experience, and specifically maybe tips for using first person in those cases too. Does that make sense?

Claire: Yes, it does. That's a great question. So, I know that some of you have probably heard beyond just don't use personal experience but you may have heard don't use "I," right, which is the first person. So, don't use "I," but using "I" isn't incorrect per APA, and I'll go over this a little about bit later, but the kinds of "I" statements you want to avoid are those I believe, I feel, I think statements. Unless of course your writing a personal reflection of some kind in which case those would be appropriate. But when you’re talking about personal experience you’re going to have to use "I," right. That just makes sense, it would be really weird to say something like, this this writer has experienced. Instead just say, in my workplace I have done this, I exemplify this theory when I do this really focusing on actions you've taken or things that you've observed in your workplace through the use of "I" is going to be much clearer for the readers and help them out. So, using "I" is not inappropriate for personal experience. It's really those other kind of more feeling‑based statements that you really want to watch out for.

Beth: Thank you so much, Claire. I think you just covered a little bit of examples of when to use that first person, and so I think we're good for now. Yeah. I'll keep watching out for more questions, but I think that covers it for now.

Claire: Thanks, Beth, and yeah, we will go can over some examples of using "I" a little bit further on in this presentation too, so you can look for that or look forward to that, sorry.

Visual: Slide changes to the following: When is using personal experience inappropriate?

• Avoid generalizing
• Our schools are failing. Parents want more individualized support for their children in the classroom.
• My daughter texts constantly, which shows that teenagers use cell phones more than they did in the past.

Audio: All right. So, when is using personal experience inappropriate? So, we talked about when it's appropriate, right, during your research process, when your assignment specifically asked for that reflection, that background information, or when you're exemplifying a theory in an assignment which has kind of asked for how you connect to the source reading for that week.

Right, so those are all great places and appropriate places to use that first person and that personal experience.

When using personal experience is inappropriate is using it as evidence in an argument, it's kind of like our Paragraph B from earlier. I noticed this at my school so all teenagers should go through drug testing and that's just too general, right. It's not backed up enough. You want to avoid generalizing. Personal experience can lead to those generalizations, so here are some examples.

Our schools are failing, parents want more individualized support for their children in the classroom, and so this is just really vague, right? This first one, it's really vague and how do I know that schools are failing, whose opinion is this, it's just the writer's opinion and that's probably not enough to say that our schools are failing, like they might be an authority on if their own school is failing, but that's a whole big other ‑‑ I assume they're talking about schools in the United States but they could be talking about the whole world, so it's important to be really specific and use that evidence to avoid those generalizations.

Our second example is my daughter texts constantly which shows that teenagers use cell phones more than they did in the past. So again, this observation, we can't expand it out to all teenagers or all schools or all anything from one personal experience, right? Even our own hospital or at our own high school that our daughter attends, we would have to actually do research and do some kind of study to make this type of statement because otherwise somebody could say anything they wanted, right. I could say, online students are lazy, which I know to be very untrue since I work with Walden students all the time, but I could just say that if we didn't need to have that evidence, if I was just going to use my own personal biased opinion, I could say whatever I wanted. I could say something like that and I wouldn't need to go find any research. I would just say it like it's true and move on, so to avoid that, to have that credibility, you want to have that research to back up statements and avoid using that personal experience, those personal observations, and stating them as facts that extend beyond your own observation.

Visual: Slide changes to the following: Problems with Using Only Experience

• How does one person’s experience compete with verified and reported research involving many people?
• No foundation of knowledge
• No practice with library skills, research, and using sources

Audio: The problems with using only your personal experience in your work are that it's not a very convincing argument. As I sort of just explained, one person's experience, how does that compete with verified research involving many people or across many states or years. You know, one person's opinion just isn't as strong as that. There isn't a clear foundation of knowledge if you're only using personal experience, then you're not explaining, you know, how you contribute to the conversation that's already happening on this topic and that's one of my favorite, favorite things about academic writing is that we're constantly contributing to the conversations that are already happening in our field. And if it's just your opinion and you’re not taking into account what other people have already said or are saying on your topic, then you're not coming off as having a foundation of knowledge or really contributing to that conversation.

Also, the problem with only using experience is you won't get practice with those library skills, research, and using sources effectively. And you're going to need those skills as you progress through your programs, even if maybe you don't need them on your first few discussion posts, for example, you will need them throughout your program and to succeed in your fields.

Visual: Slide changes to the following: Example of Effective Integration

By and large, substance abuse in the United States begins during adolescence. The Substance Abuse and Mental Health Services Administration (2013) stated that on an average day 881,684 adolescents smoke cigarettes, 646,707 smoke marijuana, and 457,672 drink alcohol. Adult addicts typically report beginning substance use in adolescence. In fact, one in four Americans who started using addictive substances in their teens are addicted now, compared to one in 25 who began using after the age of 21 (National Center on Addiction and Substance Abuse, 2011). To address this pattern, school districts should implement prevention and intervention programs.

At my high school in suburban Atlanta, I helped create Clean Matters. The program follows the National Institute on Drug Abuse principles of …

Audio: All right. So, I want to talk about an example of that effective integration of personal experience with research, so this isn't only research, right, it's personal experience and research.

By and large, substance abuse in the United States begins during adolescents. The substance abuse and mental health services administration stated that on average, an average day, oh, man I'm so bad at reading numbers aloud. This many adolescents smoked cigarettes, marijuana, and drank alcohol. Adult addicts typically report beginning substance use in adolescence, and in fact one in four Americans who started using addictive substances in their teens are addicted now compared to 1 in 25 who began using at the age of 21. To address this pattern, school districts should implement prevention intervention programs. At my high school in suburban Atlanta, I helped create Clean Matters and the program follows the National Institute on Drug abuse Principles of ‑‑

So here you can see that we have this great effective paragraph, and this is that you might recognize as our Paragraph A from earlier, and so we have this effective paragraph that has lots of information from a source. We have a clear takeaway at the end, right? We're saying this is information that is true, here is what this means, this is an issue, it needs to be addressed, right? And here is what we can do.

Then we have an example of what someone is doing already, so for example I've seen some paper assignments that say something like establish your health issue, discuss what your community is doing to combat this issue, for example.

So, this would be a great place to establish your issue using that research and then include what you're doing in your community, especially if you do have that personal involvement and the assignment asked about your community, then this is a good place to use that personal experience and talk about the campaign that you personally worked on.

Visual: Slide changes to the following: Chat

Chat: Did the author effectively

integrate their personal experience in this reflection paper?

Being an active listener is probably the most challenging part of my face-to-face communication. Although I choose my responses wisely and use skills such as validation and empathic listening, I struggle to be an active listener and easily get distracted by mental noises and perceptual biases. Active listeners are “people who focus on the moment, are aware of interactions as they unfold, respond appropriately, and are aware of distractions” (Dobkin & Pace, 2006, p. 98). To strengthen this skill, I must practice clearing my mind and eliminating distractions so I can fully focus on the messages I am receiving.

Audio: All right, so let's do another practice, now that we've done through an example of that effective integration. Did the author here effectively integrate their personal experience in this reflection paper, and why or why not? I will read it aloud for you. Being an active listening is probably the most challenging part of my face‑to‑face communication. Although, I choose my responses wisely and use skills such as validation and empathic listening, I struggle to be an active listener and easily get distracted by mental noises and perceptual biases Active listeners are people who focus on the moment, are, aware of interactions, respond appropriately and are aware of interactions. To strengthen this skill, I must practice clearing my mind and eliminating distraction so I can fully focus on the message I am receiving.

Go ahead and take a minute and then tell us what you think in the chat box.

[silence as students type]

I can see some people are still typing. I'll give you another minute to go ahead and finish up with your response here.

All right. It looks like our contributors have dried up, so I'm going to go ahead and talk over. If you're still typing, go ahead and keep typing and I'll just begin our discussion.

So, a lot of you said that you did think that this was effective in general because we do have some source information that we're dealing with here and we are tying that in to our personal experience. A few of you suggested having the evidence sort of earlier in the paragraph to help support the observations that the writer is making a little bit sooner rather than necessarily beginning with a personal, a sentence of personal experience. And you know, I think it really depends on what the assignment is, right, which is always the answer with personal experience. What is the assignment? This assignment is probably one that I've seen where you take some sort of, you know, assessment or quiz about your skills and then write a reflection about how you scored and what you can do to have kind of like an improvement plan, so that's what I'm guessing this is here.

And in that case, right, it probably is fine to have that personal experience right away in the paragraph because this is a more personal reflective type of assignment, but it's a good thing to keep in mind that you may want to start with an overall what is this paragraph really going to be about, what is the bigger kind of connection, think about your thesis, and then if there are personal details to add to have them a little bit later can be very effective as well.

So great observations, everybody. Thank you for participating.

Visual: Slide changes to the following: Tips for Effectively Using Personal Experience

Audio: All right, so now we're going to go through some tips for effectively using that personal experience.

Visual: Slide changes to the following: Effective Integration Tips

DO use the first-person point of view.

• Helps you avoid referring to yourself in the third person or passive voice.
• Unclear: In this writer’s role as an executive assistant, this writer compiles reports on financial transactions.
• Appropriate: In my role as an executive assistant, I compile reports on financial transactions.

Audio: All right, so as we sort of mentioned before with the questions about using "I," you use that first‑person point of view for your first‑person experience, right. It helps avoid referring to yourself in the third person or in passive voice, which can be very confusing for readers.

An example is in this writer's role an as executive assistant this writer compiles reports on financial transactions. That's not only repetitive, but it's a little confusing because in academic writing, right, we write about what other writers think all the time, so if I'm a reader and I'm seeing this, I'm thinking, okay, by this writer, do they mean the researcher they were just talking about in the last paragraph? Who do they mean? Who were they talking about exactly? So that can be really unclear. Whereas, in my role as an executive assistant I compile reports on financial transactions. There is nothing wrong with using first person in that way, right, because it's not biased, it's not opinionated, it's explaining what you do in your role so there is nothing inappropriate about that per APA.

This blog on including relevant details might be helpful!

DO stay on task.

• Ask yourself: Is this experience directly related to the assignment? How much does the reader really need to know?
• Too Much: I want to pursue a degree in social work at Walden. My stepfather kicked me out of the house when I was 14, and I became homeless. On the streets, I was scared and hungry and had to steal or beg to get by. I don’t want other teens to suffer like I did for many years.
• Appropriate: I want to pursue a degree in social work at Walden. The experience of being homeless as a teenager has made me empathetic toward other people in similar situations.

Audio: All right. You do want to stay on task, so what I see sometimes is even in those assignments that are asking for you to write about your own experience, I see some students get a little bit carried away and I know why because you're so excited to be able to write about that personal experience, to be able to share that you might end up getting kind of off topic and maybe sharing more than is strictly needed for the assignment, so you want to stay focused. You want to ask, is this experience directly related to the assignment? How much does the reader really need to know?

So here is an example. I want to pursue a degree in social work at Walden. My step‑father kicked me out of the house when I was 14 and I became homeless. On the streets I was scared and hungry and had to steal or beg to get by and I don't want other teens to suffer like I did for many years. So, do we need all of that information to understand why this person wants to pursue a degree at Walden?

We can probably cut it down, right. I want to pursue a degree in social work at Walden. The experience of being homeless as a teenager has made me empathetic towards other people in similar situations. So, we're taking the ideas and we're sort of paraphrasing ourselves, right. We're shrinking it down and we're focusing on what the point is, what's the importance of these personal details, what's the takeaway for the reader.

And I have a blog post on including relevant details that I wrote for these specific situations, so you can click that active link or if you're watching this as a recording, you can download the slides and you'll be able to review it there as well, so that has some more detailed examples if this sounds like something you maybe do.

DO Use an objective, formal, nonjudgmental voice (even if the content is very personal).

• Ask yourself: Is this voice appropriate for a professional context?
• Too casual: In my opinion, the students were behaving like brats. I couldn’t even get their attention to take attendance! I had to…
• Appropriate: One day at preschool, the students were particularly rambunctious. It was difficult to take attendance, so I …

Audio: Do remain objective, formal and nonjudgmental even if the content is very personal. Ask yourself, is this voice appropriate for professional context. And when I think of a professional context, I like to imagine that you are writing a letter to a person in your field who you greatly respect but have never met in person, so that might be a helpful visual for some of you, really thinking about that tone. You want to be formal, you want to be direct, you want to seem smart, right, so you want to avoid being overly emotional or, you know, judgmental potentially or opinionated.

Example is in my opinion; the students were behaving like brats. I couldn't even get their attention to take attendance, so here is that less appropriate use of "I" that we sort of talked about before, right. My opinion, so unless the prompt specifically asks for your opinion, then you shouldn't have statements like "in my opinion" or "I believe" and then we have, I couldn't even get their attention to take attendance, so we're just kind of complaining, right.

Instead, we can write one day at preschool the students were particularly rambunctious and so it was difficult to take attendance, so really, we're saying the same thing here but we just tweaked it. We made it more objective, more observable, and something you can think about is, if someone was watching you in your situation, would they find your description effective to paint the picture that they saw, right? Whereas like, students were behaving like brats, that's really subjective. Whereas, the students were energetic or rambunctious that's something that someone could easily observe if they were standing outside of the classroom and they could tell it was difficult for you to take attendance, but I couldn't even get their attention is very personal, that's drawing on not only your personal experience of what happened but you're sort of mental and emotional state while it was happening, so that's another thing to help you kind of focus in on remaining objective and clear, is to think about, am I portraying what happened or am I portraying my emotional response to what happened?

DO NOT wear “experience blinders.”

• Remain open
• Consult other sources and viewpoints, even contradictory ones
• Instead: Provide a citation for personal experience

Audio: All right. Don't wear those experience blinders. Remain open. Think about, you know, someone might say your experience just doesn't belong in this paper, you know, and that's not saying that your experience doesn't matter or isn't important or they're not informed and knowledgeable and intelligent about your topic. It's just, you know, it may not be for the assignment or it might just not match kind of that formal scholarly academic tone.

You can consult other sources and viewpoints, even contradictory ones on your topic, to help maintain that kind of neutral tone throughout even if you think you already have an opinion on it, and you can provide a citation instead of just your personal experience, right. You can provide a citation if you have written about it before, for example, or if you're drawing from your personal experience and you want to go look up something that mirrors what you experienced.

Chat: How would you pair personal

experience with this quote from an article?

Write 1-2 sentences.

“About 75% of the online students surveyed

indicated that they were more engaged in courses

that included images, video, and audio” (Sherman

& MacKenzie, 2015, p. 31).

Audio: All right. So here we have our last practice, so how would you pair personal experience with this quote from an article? And assume that this is appropriate, right, your assignment has asked you to pair personal experience, and so here is a quote. About 75% of the online students surveyed indicated they were more engaged in courses that included images, video, and audio. So, what's your personal experience that connects with this quotation? Write one to two sentences in the Chat Box and then we'll talk about some of them.

I'm seeing some great responses so far and I'm going to go ahead and give you guys another minute or so before we talk over these.

All right. I'm going to go ahead and start talking about a few of the examples that I pulled, but if you're still typing, please go ahead and continue typing.

All right, so one example is "I experience better engagement in courses when I start an online degree with Walden University, images, videos, and webinar and presentations helped me stay focused. So, that pairs nicely with our evidence because they found 75% of students were more engaged by this type of content, right, and so this person is adding to that by saying that they agree, right, and that they give some specifics as to what that looked like here at Walden, so that's a great use of personal experience.

All right. We have sort of an introduction, which was from teaching, information, literacy, and public speaking, my experience is that ‑‑ so that's a great introduction to kind of, what your experience was with that engaging content. I would caution you here to not then just have the quotation, right. Because your experience isn't that 75% of online students surveyed indicated their engagement, right. Your experience is that you also were more engaged by those image, video, and audio, right. You can only speak to your own experience and that's something that wasn't in this presentation, but which is important to think about. You don't want to pair a citation with an "I" statement because it doesn't make sense, right. That writer, Sherman and Mackenzie they didn't write about you. They wrote about subjects in their study. So, pairing with an "I" statement is confusing to readers and you want to make that statement separate from the evidence and show how it connects but you don't want to mash it together in the same sentence.

All right. In my experience as an online student, images, video, and audio have been beneficial in keeping me engaged in online courses. So that’s great, right? That's similar to the first one I read, having the nice specifics and they're agreeing with the statistics and supporting them with their own experience.

Personally, I find my attention is drawn to an attraction eye catching image or video, and right so again we're just kind of agreeing with that source information.

Here’s another one that kind of takes what is an "I" statement or personal statement and goes a little bit too far out from their own experience. From personal experience the use of video and images are imperative for effective learning. The only person you really have authority to say that about is yourself, right. So, from personal experience, the uses of videos are imperative for my learning to be effective is something that you are definitely qualified and should say, right, if that's true here, that would be a great use of personal experience. But you don't want to say, I also, like I agree and this is true for everybody. You don't want to go beyond yourself.

Research has proven that a good number of online students are engaged with video and audio learning experiences, and so that's more of a paraphrase of this quotation, right. That's not personal experience. It's not saying that I had this experience that is supported by this research, right, so there were so many great examples there and I really appreciate your input, and it just shows that this is a skill and it takes time and practice and it is way easier when it's an assignment you have in front of you and you know exactly what personal experience you want to use.

But I'm going to go ahead and move on so that we have time for questions at the end.

Visual: Slide changes to the following: Additional Resources

• Avoiding Bias web page
• All About Audience podcast episode
• Why You Shouldn’t Wiki blog post
• APA blog post on personal experience
• Prior Learning Portfolio web page (UG students)

Audio: All right. So, I promise to use some additional resources at the beginning of this presentation and here are some great ones. We have an Avoiding Bias web page. We have all about audience podcast episode. We also have a podcast episode called Objectivity and Passion that is really good if you feel or if someone is saying that you are too emotional or too passionate about your topic, or you're getting a little opinionated, that's a good one too.

Why You Shouldn't use Wikipedia Blog Post we have an APA, APA has a blog post on personal experience, and for undergraduate students, there is a Prior Learning Portfolio web page to assist you.

Visual: Slide changes to the following: Questions: Ask Now or Later

[email protected] •  Live Chat Hours

Learn More:

Check out the recorded webinars “What Is Academic Writing?”

and “Writing Effective Academic Paragraphs”

Audio: And before I turn it over for questions, I also wanted to note that I think a paper review, which I don't think was linked on a previous page, but a paper review is a really great resource too when you're using this personal experience and you're not sure if you are telling too much or, you know, if you're being too passionate about your topic or how well you're integrating that personal experience with those resources. You can send in your paper for a paper review through our paper review system, My Pass, and a writing instructor like myself will read it, give you feedback, and then attach a draft with comments and links in it the day of or day after your scheduled appointment. So that can be really useful and just let us know on your appointment form that you're kind of nervous about using personal experience effectively or would like some assistance with that, and we will focus on that in your review.

All right. Do we have any lingering questions, Beth?

Beth: Yeah. Thanks so much, Claire. Thank you so much. That was all fantastic first off. But we did have a question from a student who was saying, you know, what if their assignment is asking for their personal experience but they're just not coming up with ideas, like they're kind of having writer's block in that area. Do you have any strategies to help students generate ideas from their own personal experience?

Claire: That's a good question. Yeah, it can certainly be challenging, you know, especially if you're being asked, for example, if you're changing career paths and then you're being asked to sort of write about your experience in that career area. Because I have seen some assignments that are like that so I can see why it would be hard to sort of come up with an experience.

If you're really struggling and your faculty has kind of asked you to talk through a scenario or a leadership situation and you're just not coming up with one, then I would definitely reach out to your faculty and see if maybe you can use a scenario from some reading or talk through something like that because that can happen, right, where you just don't really have an experience that fits the bill.

As far as where you definitely know you have experiences, but you're kind of struggling to figure out which one to talk about, or you feel like there are too many, or you just don't know where to start, I would definitely try free writing, which is where, you know, you ask yourself about the topic and you just write for a given amount of time, so I usually start with like 10 minutes, and you just write about that topic, everything you can remember, everything you can think about related to that topic and your experience, and that can really help like jog your memory and focus in on specific events that might be helpful, but definitely, you know, especially if you're coming back to school from a ‑‑ from a while outside of school, then you might not remember a really clear memory to use for a specific example, and in that case I would definitely just ask your faculty and let them know what's going on because they're not trying to trip you up with that. They're just playing on how a lot of Walden students have relevant, current kind of experiences in their field and they're not meaning for you to not be able to complete the assignment.

Beth: That's fantastic, Claire. Can I provide maybe one other idea? I was just thinking of something that's just something I was thinking about.

Claire: Yeah

Beth: Depending on your assignment too, it's also helpful to sometimes read, I don't know, like other more popular research or just like do a Google Search on a topic. Maybe you know, the theoretical peer review journal articles you're reading about a topic just don't help you connect that top wick your own experience, maybe it's like a leadership style or something, but reading an article about leadership styles in a more informal publication that you wouldn't cite in your paper but that could help you generate ideas, that can sometimes sort of make it more real for you. That's been helpful for me in the past sometimes. I don't know, I just wanted to throw that out there as well. I hope that's okay.

Claire: Yeah, no. That's a great idea too. It doesn't have to be research to like spark your ideas. Maybe you want to go watch a TED Talk or you know find an infographic, Beth loves infographics, so find an infographic or find, you know, a little like life hacker article that kind of breaks it down.

Beth: Something yeah. I like that, and I know this is like, it felt so blasphemous when I just read it but sometimes it will even say go to the Wikipedia page on the topic, you won't cite the Wikipedia page but you might generate ideas from it or find other research that's cited on the page too, so yeah.

Okay. No other questions, Claire, that are coming in. Do you have any last thoughts you want to leave everyone with before we kind of wrap up?

Claire: Just, you know, make sure you're looking over your assignment really carefully when you're deciding if you want to use personal experience or not. And if you are ever unsure, ask your faculty. It is their job and they will know if they want personal experience or not in that paper and they will be able to tell you really clearly if you're not sure.

Beth: Perfect. Thank you so much, Claire. I'm seeing lots of thanks coming into the Q&A Box. Thank you, thank you everyone for attending, if you have any more questions, make sure to reach out and we hope to see you at another webinar coming up soon. Thanks, everyone.

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My Research Eperience

Just another weblog, my research experience.

One of the most important thing I thought about when writing my paper was to pick a topic that I liked and would enjoy writing about and it happened to be one of the most useful device I have; my iPhone. The next thing I did was re-read the instruction given for the paper so I can come up with a strategy on exactly how to approach my research.

I begin my search by searching information I have some knowledge of then as I come up on new information, I expand my search. I write down key information I find. I make notes in a manner that can prevent plagiarism and make note of my references. When I gather all the information that I want to use, I chose start writing my thesis, highlighting what I want to talk about on my paper. Once I got the thesis done, I start writing my rough draft, occasionally going back and conducting more research to support my arguments. One I read my rough draft and make my adjustments, I write my paper.

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Princeton Correspondents on Undergraduate Research

Tips for Writing about Your Research Experience (Even if You Don’t Think You Have Any)

If you’re someone who hasn’t yet done formal research in a university setting, one of the most intimidating parts of the process can be simply getting your foot in the door. Just like the way your options can seem very limited when applying for your first job, asking for a research position when you have no “experience” can seem discouraging — maybe even to the point of causing you to question whether you should apply in the first place. With that being said, there are some simple tips you can employ when applying for research positions to highlight the link between your existing interests and the work of the position for which you are applying.

First things first: tailor not just your cover letter (for applications that ask for it) but your resume to the position for which you are applying. Even if you’re just sending a casual email to a professor to ask about the research that they’re doing, as a rule, it never hurts to attach your resume. I also like to think that submitting a resume even without being asked to shows that you’re serious about doing research, and have taken the time to put together a thoughtful inquiry into a position. If you’ve never written a cover letter or resume before, don’t fret. The Center for Career Development has some great online resources to help you create one from scratch. If you are looking for more individualized help, you can also schedule an appointment to get one-on-one feedback on your application at any stage in the writing process.

One of the things that I’ve found, however, is that the single-page format of a resume often isn’t enough space to include all of the information about every single thing you’ve ever done. Rather than trying to jam as many impressive accomplishments as you can onto a page, your goal should be to create a resume that gives a cumulative sense of your interests and experiences as they relate to the position for which you are applying. One of my favorite ways to do this is to create a “Research” section. “But Kate, what if I don’t have any research experience?,” you ask. Remember that paper you wrote about a painting by Monet in your favorite class last semester? Write the title down, or even a sentence or two that summarizes your main argument. The art museum you’re hoping to do research at will love knowing that your interest in their current exhibition on Impressionism is rooted in classes you’ve taken and the projects you’ve done in them, no matter how new you may be to a topic. Your interest in a specific research position has to come from somewhere, and your resume is an important part of demonstrating this to others.

What I would like to reassure you of is that it’s normal to be an undergraduate with very little research experience. The people reading your application —whether it be for an official program or even if it’s just a friendly email with a few questions— know that you are a student and will probably be excited to offer you guidance on how to get involved with more specific research projects even if all you have to offer at this point is enthusiasm for the topic. Working in a lab or with a professor on a research project is an opportunity designed to help you learn above all else, so it’s ok if you don’t know what you’re doing! It goes without saying that having little experience will make the final result of your research experience all the more worthwhile because of the potential to gain knowledge in ways you haven’t even imagined.

— Kate Weseley-Jones, Humanities Correspondent

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Doing Research in Counselling and Psychotherapy

Student resources, using personal experience as a basis for research: autoethnography.

Autoethnography is quite different from other genres of research, in being based in first-person writing and reflection on personal experience. Carrying out an autoethnographic study not only has the potential to contribute to the research literature – it can also be highly personally meaningful, and provide a distinctive vantage point from which it is possible to see other types of research in a fresh way.

To appreciate what is involved in autoethnographic research it is necessary to try it out on yourself. This set of reflexive writing tasks provide suggestions about how to make a start with this kind of process. It is not necessary to complete all the writing exercises, or to begin with the first one – better to scan through the options and engage with the ones that strike a chord.

Articles on ethical issues in autoethnographic research are available in the Chapter 5 section of these online resources.

Papers on engaging in autoethnographic inquiry

These papers on psychotherapeutic topics illustrate different styles of autoethnographic inquiry, and different writing techniques. When reading them, make notes about those elements of each paper that could be usefully incorporated into your own study, and these elements that would be inappropriate.

Douglass, B.G. & Moustakas, C. (1985) Heuristic inquiry: the internal search to know.  Journal of Humanistic Psychology, 25, 39 – 55. 

Heuristic inquiry was an important precursor of autoethnography – this article highlights aspects of the study of personal experience that are not always given enough emphasis in the contemporary autoethnographic literature

Chang, H. (2016). Autoethnography in health research: growing pains? Qualitative Health Research, 26, 443 – 451. 

A useful discussion of current trends in autoethnography

Harder, R., Nicol, J. J., & Martin, S. L. (2020). " The power of personal experiences": post-publication experiences of researchers using autobiographical data.  The Qualitative Report , 25(1), 238 – 254.

Autoethnographic work is personally highly revealing – this study explores how experienced autoethnographic researchers evaluate the impact this has had on them​  

Wall, S. (2006) An autoethnography on learning about autoethnography.  International Journal of Qualitative Methods,  5, 146 – 160.

Wall, S. (2008) Easier said than done: writing an autoethnography.  International Journal of Qualitative Methods,  7, 38 – 53. 

Many researchers have found these papers – which tell the story of conducting an autoethnographic study – useful in terms of their own development

Exemplar autoethnographic articles

Asfeldt, M., & Beames, S. (2017). Trusting the journey: Embracing the unpredictable and difficult to measure nature of wilderness educational expeditions.  Journal of Experiential Education , 40(1), 72 – 86.

Brooks, C.F. (2011). Social performance and secret ritual: battling against Obsessive-Compulsive Disorder.  Qualitative Health Research, 21, 249 – 261.

Fox, R. (2014). Are those germs in your pocket, or am I just crazy to see you? An autoethnographic consideration of obsessive-compulsive disorder.  Qualitative Inquiry , 20(8), 966 – 975.

Matthews, A. (2019). Writing through grief: Using autoethnography to help process grief after the death of a loved one.  Methodological Innovations , 12(3), 1 –10 .

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Office of Undergraduate Research

Reflect on the experience.

The end of an experience is a great time to reflect on your learning. With every research experience you will gain new skills, learn more about the type of environment you enjoy being in, further explore your strengths and interests, and test out your motivation to further study or pursue a career in a field or discipline. In some cases, a research experience teaches you what you don’t want moving forward; this is an equally valuable learning experience that you need to recognize and use when evaluating what’s next.

Consider these questions, or those in the boxes below, to guide your reflection and prepare for conversations with your mentors to discuss your next steps.

• What is your overall reaction to and impression of your experience? Is this a subject you see yourself continuing to study? Is this research you would like to build on?
• How does your current knowledge of the work compare to what you imagined it would be like going into the experience? Did anything surprise you? Are there differences between what you thought it would be like and what it was actually like?
• Did you learn something about the field that you didn’t know before? Does this new knowledge impact your opinion of the work and motivation to further engage in research in the discipline?
• Consider your day-to-day tasks – what tasks did you find came easy to you/you did well at, and what tasks did you struggle with? Of those tasks you did well, did you enjoy them? If there were tasks you struggled with, are these areas where you want to challenge yourself to learn more and improve?
• What did you learn about yourself – your strengths and weaknesses – through engaging in a research experience? How do you plan to use this knowledge in navigating future endeavors?

I Learned…

• I learned...
• I learned this when...
• This matters because...
• I will use this knowledge to...
• What? (What did I learn?)
• So what? (Why does it matter?)
• Now what? (How will I build on this learning?)

What Have I Learned About…

• The process of research or creative activity?
• Myself, my strengths, and my areas for growth?
• How I learn and what conditions support my learning?
• My educational goals and career goals?

Then and Now

• What have I come to see differently because of my experience with this project?
• What do I know now that I didn't know then?
• What do I know now about what I don't know?
• How did I develop these skills through my engagement in this project?
• How did I demonstrate these skills through my engagement in this project?

Critical thinking/problem solving Teamwork/collaboration Leadership Oral/written communication Technology Professionalism/work ethic Self-awareness   career management Global perspective Research-specific skills

As your research experience is coming to a close, make a point to meet with your supervisor/faculty mentor to discuss the experience, your goals and interests, and next steps. Faculty mentors are a wonderful source of guidance, inspiration, and referrals. Go into this conversation with clear ideas as to what you enjoyed most about your research experience, how you want to incorporate or build on to the experience moving forward, and how the opportunity has shaped  your goals and interests.

Sample conversation starter:

During my experience working with you, I’ve found that I’m drawn towards and most enjoy ______________ ( doing/researching/analyzing/assisting with) __________ ( task or topic ). In thinking about how I can build on this experience, and taking into account my goal of ________________, I want to gain additional _________ ( experience/skills/knowledge) in _____________ (researching/exploring/analyzing)__________ (topic) . I’m wondering if you have suggestions on next steps that will help me _____________ ( learn/gain experience in/expand my skills) in____________ (task or topic) . As always, I sincerely appreciate any guidance you’re able to provide me.

Maintaining Relationships

Always thank everyone who contributed to your learning during a research experience. Hand-written thank you notes go a long way in demonstrating your appreciation and cementing your relationship with faculty mentors, supervisors, and TAs.

But the relationship doesn’t end there. Keep in touch by periodically sending updates and reminding them how they contributed to your learning and impacted your direction. Maintaining relationships is essential to having a rich pool of valued mentors you can draw from when seeking guidance or letters of recommendation.

Want to create or adapt books like this? Learn more about how Pressbooks supports open publishing practices.

11 Weaving Personal Experience into Academic Writing

Marjorie Stewart

“Warp and Weft” uses the metaphor of weaving to demonstrate one way of using personal and narrative writing within academic essays. Rather than debate whether narrative is appropriate for academic writing, it addresses the question of when is it appropriate and how it can be done effectively, focusing on helping writers decide when the use of personal experience is appropriate for their purpose, how to make personal experience and narrative pull its weight in the essay, and how the ability to incorporate personal experience can translate into the ability to incorporate research.

The essay is structured as an example of the use of personal experience as well as a how-to guide. “Warp and Weft” contains a discussion of three students who incorporated narrative in their essays in three ways: as a structural frame, as an example when the research topic and personal experience overlap, and as a tool for discovery. Students will benefit from the peer-written examples as well as the use of the personal in the essay itself.

Like many students, I worked my way through college with a retail job. [1] I was luckier than many of my classmates: I found a job at a hip little boutique called Rebecca: A Gallery of Wearable Art in the trendy part of town. We carried many styles of hand-made clothing, jewelry, and accessories, but our most important merchandise was that made by Rebecca herself. Rebecca was a weaver who made hand-woven clothing and scarves. Her loom took up half of the back room and she wove while I waited on customers. When one fabric came off the loom, Anne, the seamstress, would begin to cut and sew while Rebecca set up the loom for the next design. She created her patterns then transferred them into a computer program that told her how to thread the yarn onto the loom to produce the pattern. She threaded the warp, the yarn that runs lengthwise, onto the loom. The weft (formerly known as woof) was placed on bobbins that fed the shuttle. The act of weaving was moving the shuttle with the weft through the warp to create the weave.

So what, you might well ask. So what does this have to do with writing?

Many of you have been taught not to use the word “I” in your academic writing; not to include anything that does not directly relate to that mysterious thing called a “thesis statement;” and not to include anything personal in your writing. The opening of this essay has broken all of those so-called rules – it contains a personal story, told in the first person, that at first glance seems unrelated to the topic of writing. However, in this essay, I – yes, “I” – am here to help you step away from those rules and to use personal stories effectively in your academic writing.

The first consideration is whether using personal narrative is appropriate for your project. My story of working in Rebecca’s shop is useful here – it is intended to attract the attention of the readers and to establish and explain the extended metaphor of weaving. However, if I were writing an essay for my art history class about the evolution of weaving techniques and equipment, my story would seem out of place, as I only have experience with one step in that evolution, and that experience is of an observer rather than a participant.

Your composition professor will likely talk to you about the rhetorical situation of any piece of writing. Stated simply (perhaps too simply), the rhetorical situation – the writer, the audience, and the purpose of the writing – affects the way the message is presented. In my hypothetical art history essay, the narrative would confuse the reader as to the purpose of the project and distract from the actual message of the paper. Often in writing classes it seems that your audience is specifically your professor and secondarily, perhaps, your classmates. Given the essays you will read about in this chapter, imagine the larger audiences that the student writers might have been addressing. Consider carefully whether personal narrative belongs in papers you are writing for history, biology, or business classes.

In addition to your specific rhetorical situation, of course, you should always comply with your professors’ guidelines for each assignment. “No first-person narratives” is a clear statement that personal stories are not appropriate in that classroom.

However, once you have established that your narrative is appropriate for your purpose and audience, what next? It is my purpose to help you incorporate narrative effectively, and to do that, I will use examples from three of my students in a first-year course, a course designed to help writers bridge the gap between high school and college writing. I am also using the example of this essay itself. Consider my story about Rebecca. I am using her weaving, her design of warp and weft, as a metaphor for the kind of writing this essay is going to talk about. I will also use the story as a frame – talking about weaving in the introduction, the conclusion, and perhaps in the transitions.

Personal Story As Frame

Using a personal story as a frame for your essay can be an effective way to draw your reader into your ideas and then to help them reinterpret those ideas in the end. Perhaps, like me, you’re working in a retail job. Perhaps it’s in a big box store instead of my artsy boutique, and you’re wondering if you’d be happier somewhere else, or you’re thinking, please, hand-woven clothing? You sell electronics, important, functional electronics.

Just as I began with the story of my time at Rebecca, Lynn Z. Bloom began a conference presentation with a story from her classroom, and then commented, “Such stories, even brief ones, make us want to hear more, and to tell our own right back. They get us where they live. All writing is personal, whether it sounds that way or not, if the writer has a stake in the work” (1). One of my goals in telling the story of Rebecca is to make you want to hear more, and to make you want to tell your own. The human mind is a giant filing cabinet of stories, and when you hear one, you go to the appropriate file drawer – in this case R for Retail Employment – and pull out your own.

There are many stories in that drawer, however, and it’s important that you choose the right ones. Because my metaphor of writing as weaving is central to my topic, I haven’t included lots of other great stories that came out of my time at Rebecca. I didn’t talk about the great gyros we used to get from Mike and Tony’s across the street, or about how the changing nature of the neighborhood made Rebecca worry whether she had chosen the right location for the store, or about the great artists who came in for trunk shows of their work. I focused on the loom, the weaving. And as the framework for this essay, I consider the story of the loom to be the warp, the yarn threaded on the loom in advance. I will thread my shuttle with the examples of my students’ writing and weave them through.

The first example, Callie Harding’s “The Life of a Choir Director’s Child,” does the opposite. Her topic – the need for better education about religion in America – is the warp, and her childhood stories are woven though to show the reader how this topic became so important to her. Her stories give the readers context and help them connect with her.

Personal Story as Context

Telling a personal story can help your reader understand why you are writing about the topic you have chosen, and why you have come to care so deeply about it. Callie’s childhood experience of travelling from church to church where her parents worked as choir directors gave her an understanding of many religions, and she uses those stories to show how that has helped her be a more compassionate, thoughtful, and sensitive person.

Her paper starts this way:

When I was a child, I didn’t spend much time on playgrounds or with the backyard swing set. I didn’t look forward to dance class or soccer practice every week. Instead, most of my time was spent in the pews of a church with a My Little Pony figure that was weaving its way through a jungle of hymnals and pew Bibles. My playground was a cathedral with the somewhat harmonious voices from the volunteer choir echoing off the stone floor over the magnificent pipe organ. At the front of the choir was either my mother or father . . . Yes, I was the child of choir directors. (Harding 1)

Callie goes on to explain that her family moved from a non-denominational Christian church to a Jewish synagogue; the First Church of Christ, Scientist; a Catholic Church, and finally, a small Lutheran church. “What religion are we?” she asks. This is how she tries to answer her question:

My mother spent a while with the Hindu faith before marrying my father and converting to Mormonism. We are also deeply into our Native American background and practice their cultural and religious ceremonies. Add the fact that we had many friends from many religions and cultures and you can tell that I had one of the most openly religious households on the block. (Harding 1-2)

Callie then moves very nicely into her research on how to encourage religious tolerance through education. She contrasts her experience in a fundamentalist Christian high school to a school district in Modesto, California where all ninth graders take a semester-long world religion course. She writes about the importance of helping all children understand and celebrate diversity of religion and points to her own experiences as an example of the positive effect this has on them. As part of her research, Callie interviewed her mother about her diverse upbringing. While her mother called it a “happy accident,” she also explained to Callie how she stood up to her very Mormon father to make sure Callie and her sister were free to find their own beliefs.

As I was studying Callie’s essay, I took three highlighters and circled each paragraph: pink for Callie’s personal story; yellow for Callie’s presentation and discussion of her research, and green for the information from her interview with her mother. This is the result:

• Paragraphs 1-3 – Callie’s personal story
• Paragraphs 4-6 – discussion of research
• Paragraph 7 – Callie’s story
• Paragraphs 8-9 – discussion of research
• Paragraph 10 – Callie’s interview with her mother
• Paragraph 11 – Callie’s story
• Paragraph 12 – Callie’s interview with her mother
• Paragraphs 13-14 – Callie’s personal story

It wasn’t until I did that exercise with the markers that I realized how smoothly Callie had incorporated the three elements of her writing. As I’ve done in this essay, Callie framed her story with the personal. She also used it within the essay to focus and reflect on her research findings. Marking your essay the same way can help you see if you have the right balance between the personal and the more traditionally academic portions of your paper.

While Callie used her personal stories to provide context to the issue of religion in education, she also used her own background to show herself as an example of someone for whom a broad religious education proved beneficial. In “A Life Lost,” student Melynda Goodfellow used her personal story as an example.

Personal Story as Example

Melynda chose to write about teen suicide, certainly an important topic, but one that far too often leads to a patchwork of statistics and distant narratives, more a report than an essay with heart. Sadly, Melynda had reason to care deeply about her topic: her cousin Jared killed himself with an overdose of prescription pain medication.

Melynda started her essay with a simple story of a typical Friday night, getting ready to go the high school football game, where her brother would be playing in the band. This night, however, was special, because her cousin had just moved into town and her boyfriend would be meeting him for the first time. Choosing to open with a typical activity – going to the football game – but giving it special meaning was particularly effective for Melynda. I encourage writers to ask themselves the first Passover question: Why is this night different from all other nights? This is the question asked by the youngest child at the beginning of the Seder to start telling the story of the Passover. It also serves the beginning writer well: If this night, this football game, isn’t special in any way, then it isn’t the story to use in your essay. Melynda’s football game is different from all others because her cousin will be there to meet her boyfriend.

Although the atmosphere is festive, Melynda shows us with foreshadowing that this is not a typical Friday night lights story. She writes that Jared moved because “he wanted to get away from the lifestyle that he was living back home. He wanted a kind of fresh start.” She connects herself to the characters of her brother and her cousin through the band: she had been in band, her brother is performing with the band at the football game, and her cousin is excited about returning to school and joining the band himself. Throughout the narrative part of her essay, Melynda shows Jared as sad and desperate, yet looking forward to his fresh start.

Melynda tells the story in a straightforward, chronological way from the evening of the football game through her cousin’s death and funeral. Her use of personal experience is different from mine and Callie’s because the majority of her paper is that narrative. The structure of her paper is very different: where Callie went back and forth between the story and the research, Melynda began with the story and introduced the research at the end. The first three pages of Melynda’s six-page essay are the story of her friendship with Jared that fall, and how she becomes his confidant. Pages four and five are the story of how she heard of his death. It is only at the end of her essay that she introduces the statistics that show that suicide is “the third leading cause of death in people ages 15 to 24” (Goodfellow 6). Her conclusion, shortly after that statistic, reads:

I never in a million years would have thought something like this would happen in my family. I knew that mental health problems run in the family, but I believed everyone knew where to get help. We knew that suicide wasn’t an option and that we had each other if nothing else. As tragic as it may sound, this event brought our whole family back together. Any quarrels or grudges anyone had seemed to dissipate that day. Ironically, one of the things that Jared wanted the most was for the family to just forget their differences and get along. (Goodfellow 9)

This ending refocuses Melynda’s readers on the personal meaning of the impersonal statistic.

In his book Living the Narrative Life: Stories as a Tool for Meaning Making , Gian Pagnucci writes, “I think, actually, that stories can help us get at the truth even if there isn’t a firm truth to be had.” (51) And in Writing to Change the World , Mary Phipher says:

Research shows that storytelling not only engages all of the senses, it triggers activity on both the left and the right sides of the brain . . . . People attend, remember, and are transformed by stories which are meaning-filled units of ideas, the verbal equivalent of mother’s milk. (11)

Melynda works at getting at the true story of her cousin’s death, making meaning of it, even though there is no firm truth or solid meaning to be had there. The truth she arrives at, however, is more powerful than the “just the facts” approach because the story lingers with her readers in a way statistics can’t.

Another thing Melynda does that makes her essay different from mine, and Callie’s, is her inclusion of dialogue. I think she makes especially good use of it in her essay, something that is often difficult for writers at all levels. Here she shows us how she learned of Jared’s death:

“What is it?” I said when I picked the phone up. “It’s about time you answered your phone! I’ve been calling you for over an hour,” my mom said. “Well?” “It’s Jared. He’s in the hospital. He overdosed.” “Oh, my God . . . Is he okay? I’ll be right there. I’m leaving work now.” “No. Don’t come here. There’s nothing you can do. He’s dead.” (Goodfellow 4)

Recreating dialogue can be challenging – a year after her cousin’s death, can Melynda be certain that these were the exact words that she and her mother spoke? Probably not, but she can show her readers the tension in the moment – her mother’s anger that she didn’t pick up, her desire to be with Jared, and her mother’s postponing of the awful news. Dialogue also can be used to pick up the pace of the story – the light look of it on the page helps readers’ eyes move over it quickly, getting a lot of information from a few carefully-chosen words.

There are significant structural differences between Melynda’s essay and Callie’s. Callie’s is split almost evenly between personal experience and research; Melynda’s is about 85% personal story. The third student, Ethelin Ekwa, uses personal story in an even larger portion of her essay, which is entitled “Ethelin Ekwa: An Autobiography.” Although the title might lead you to believe that the essay is only, or just, or simply, personal narrative, Ethelin uses the story of her life to explore her ethnic heritage, her life as a single mother, and her determination to make the most of her artistic and musical talents. She tells the story of her life as a way of understanding her place in the world at the time of the writing.

Personal Story as Discovery

Ethelin’s essay can be seen as an example of Donald M. Murray’ beliefs about writing: “We write to think – to be surprised by what appears on the page; to explore our world with language; to discover meaning that teaches us and may be worth sharing with others …. . . we write to know what we want to say.” (3). Although my students always write multiple drafts of all of their essays, Ethelin wrote more than usual – at least four significant revisions before the final draft that she submitted in her portfolio. She was a frequent visitor at our writers’ center as she worked through the paper. Somewhere in an intermediate draft, she found her frame: a quotation from Ani Difranco’s song “Out of Habit:” “Art is why I get up in the morning.” That idea led her Ethelin to her conclusion: “I cannot imagine a day without the ability to create in unconventional ways” (Ekwa 9). In the eight and a half pages in between, she tells the story of her life.

In Callie and Melynda’s essays, there is a very clear separation between personal experience, research material, and the writers’ commentary on those elements. The weaving, to continue the metaphor, is done in larger blocks of color. Ethelin’s essay has a more subtle pattern. Every paragraph contains some detail of her life – where she was born, who her parents were, where she lived – but also has a reference to her life-long desire to be an artist. She talks about her work as a writer and poet; as a singer and musician; and as a photographer and visual artist.

Ethelin’s background is intriguing – her parents moved from Cameroon, West Africa to France and then to Texas, where she was born, the youngest of five children. She has lived in Europe and Africa, and she went to school in France and Cameroon. Here is how she introduces herself in the second paragraph:

My birth name is Ethelin Ekwa. I am also known as Obsolete by my artist friends and as Krysty by my close personal friends. I am an artist, a mother, a photographer and a lover of all things. I am an American-born citizen with Cameroonian and French origins. I am 30 years old and I currently reside in North Braddock. (Ekwa 1)

Ethelin’s identity is tied to her arts from the very beginning, and every story from her life is wrapped around those arts. When, at 22, she becomes a single mother, her priorities change, but she never gives up: “When I got pregnant, I put singing, painting, and drawing on hold . . . I had more pressing matters to take care of and there just was not time for art” (Ekwa 3). Soon, though, she tells us that she made a new friend who introduced her to digital photography, and by the time her daughter was two years old, she had her own photography business up and running.

While Melynda chose one special night to tell about at the start of her essay, Ethelin chose many events from her life, all of them important, life-changing events. Reading Ethelin’s essay, I can almost see Rebecca’s shuttle flying back and forth across the loom, the turn at each side another event that pulls Ethelin back into the world of art. When the weaver turns the shuttle at the edge of the warp, the weft creates a finished edge that prevents the fabric from fraying or unraveling called a selvage. The turns in Ethelin’s story create a sense that her life, which is sometimes unplanned and chaotic, still has something that keeps it from unraveling, and that something is her artistic nature.

Tying Up Loose Ends

The examples from my students’ essays can help you understand how to use personal experience in your academic writing. But how do you know when to use it? When is it acceptable and appropriate? Gian Pagnucci asserts, “Narrative ideology is built on a trust in confusion, a letting go of certainty and clarity that can ultimately lead to understanding” (53); that stories have a “piercing clarity” (17), and that “the drive to narrate experience is, if not instinctive, then at the very least quintessentially human” (41). He also warns that the academic world is not always welcoming of personal experience. I know many of my colleagues are not willing to trust in confusion – their entire careers, and even their lives, have been built on the quest for knowledge and certainty.

If your composition professor has asked you to read this chapter, it’s a pretty safe bet that you may use personal experiences in your writing for that class. Even in that setting, however, there are times when it is more effective than others. Using the examples of the essays I’ve quoted from and the guidelines given in the beginning of this chapter, here are some tips on when to use your personal experience in your essays:

• When, like Callie and Melynda, your experiences have inspired a passionate opinion on your topic
• When, like Ethelin, your personal experiences constantly point back to your central idea
• When, like me, your personal experiences provide a strong and extended metaphor for your subject
• When, like all of the writers, your personal experience provides a structure or framework for your essay

The expression “tying up the loose ends” comes from weaving and other fabric arts. When the yarn in the shuttle is changed, the new yarn is tied to the old at the selvage. Those threads are later woven into the fabric so that they don’t show, and so that the connection is tight. When your rough draft is done, it’s time to take the fabric off the loom and make sure your weave is tight. At that point, ask yourself these questions to be sure you are using your experience appropriately and effectively in your essay:

• What percentage of your essay is personal experience, and how does that match up with the nature of the assignment? Callie’s essay was written in response to an assignment that required more research than the one Ethelin was responding to, so it included less personal writing.
• Have you included only the personal stories that directly relate to your topic, your attitude towards your topic, or your controlling idea?
• Are your selvages tight? Do the moves you make between personal story and research and analysis make sense, or is the fabric of your essay likely to unravel?
• Is the resulting pattern appropriate to your project? Are you working in large blocks of color, like Callie and Melynda, or the subtler tweed of Ethelin’s essay?

I started this essay in Rebecca’s shop and tried to weave the metaphor inspired there through this essay. In the process, I realized another advantage to using personal stories in academic writing: I hadn’t thought about Rebecca and Anne, about Mike and Tony’s gyros, about the bright creative atmosphere in the gallery and in the neighborhood for a long time. Accessing those stories from the filing cabinet in my brain was inspirational. My stories from Rebecca are mostly fun or funny. Your stories, like mine and the writers quoted here, are a mix of light and dark, funny and serious. I encourage you to open the file cabinet and find the stories that will make your readers remember similar times.

Works Cited

Bloom, Lynn Z. “That Way Be Monsters: Myths and Bugaboos about Teaching Personal Writing.” CCCC 51st Annual Meeting, Minneapolis, MN, Apr. 2000.

DiFranco, Ani. “Out of Habit.” Ani DiFranco , Righteous Babe Records, 1990. Ekwa, Ethelin. “Ethelin Ekwa: An Autobiography.” 3 Aug. 2009. Composition and Language I, Art Institute of Pittsburgh, student paper.

Goodfellow, Melynda. “A Life Lost.” 3 Aug. 2009. Composition and Language I, Art Institute of Pittsburgh, student paper.

Harding, Callie. “The Life of a Choir Director’s Child.” 3 Aug. 2009. Composition and Language I, Art Institute of Pittsburgh, student paper.

Murray, Donald M. A Writer Teaches Writing . Rev. 2nd ed. Cengage, 2003.

Pagnucci, Gian. Living the Narrative Life: Stories as a Tool for Meaning Making . Heinemann, 2004.

Pipher, Mary. Writing to Change the World . Riverhead Books, 2006.

Teacher Resources for Weaving Personal Experience into Academic Writing by Marjorie Stewart

Overview and teaching strategies.

This essay is useful for faculty teaching the research-based essays that are frequently the concentration in a second semester composition course in a two-term first year writing sequence. Instructors who encourage a personal connection to the research topic will find this essay helpful in guiding students as to when and how they might use their personal narratives in their academic research essays.

The questions below are designed to stimulate discussion and to move students from thinking academically about this genre to delving into their own lives for experiences they are inspired to research and learn more.

Often the attitude towards personal narrative, held by teachers and students alike, is that it is a beginning genre and an ice breaker that is designed as a stepping stone to real or more important ways of writing. This essay instead subscribes to the theory that personal narrative is, as Gian Pagnucci says, “if not instinctive, then at the very least quintessentially human” (41). My experience working with students on this kind of essay is that they are eager to both tell their own stories and to research the issues that inform those stories.

• Marjorie Stewart claims that our minds are filing cabinets of stories. Do her stories, or the stories of her students, remind you of stories of your own? How does this chain of stories help us make sense of our experiences?
• Has there ever been a time when you wanted to include personal experience in a writing project but were discouraged or forbidden to by an instructor? Why did you feel the story was important? What might have motivated the instructor?
• Are their personal stories you are eager to include in an essay? What about stories that you would be uneasy revealing? How do you, and how do other writers, decide which stories they wish to share?
• Work with an essay, either assigned in class or one you are familiar with in which the author uses personal experience. Compare it to an article on the same topic with no personal writing. Which do your respond to more, and why? Does the personal writing help you understand the writer, or does it get in the way of your intellectual understanding of the topic?

Essay Resources

If you have a favorite example of a well-mixed narrative research essay, by all means, use it. If you are using a book with good examples, you might assign one as companion reading to “Warp and Weft.” I also recommend many essays published as creative nonfiction, especially those from The Creative Nonfiction Foundation, at creativenonfiction.org. One of my favorites is “Rachel at Work: Enclosed, A Mother’s Report” by Jane Bernstein, published in Creative Nonfiction and anthologized in their collection True Stories, Well Told .

• This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (CC BY-NC-ND 4.0) and are subject to the Writing Spaces Terms of Use. To view a copy of this license, visit http://creativecommons.org/licenses/by-nc-nd/4.0/ , email [email protected] , or send a letter to Creative Commons, PO Box 1866, Mountain View, CA 94042, USA. To view the Writing Spaces Terms of Use, visit http://writingspaces.org/terms-of-use . ↵

Weaving Personal Experience into Academic Writing Copyright © 2020 by Marjorie Stewart is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License , except where otherwise noted.

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Personal Reflection Sample: preparing a Research Report for ACCA

The skill and learning statement includes the implications of interactions with mentor, an analysis of the extent to which research questions have been answered, a brief analysis of interpersonal and communication skills and their relevance to the research, as well as the contribution of the research experience to my professional and personal development.

1.      Experiences of interactions with mentor

I had chances of meeting my project mentor three times and obtained practical support regarding various aspects of the work during these meetings. Our first meeting was mainly dedicated to clarifying our expectations from the research experience and the discussions took place related to the issues of selection of the research approach and formulation of research questions and objectives.

By the time I had a meeting with my mentor for the second time Introduction and Information gathering chapters of the work have been completed and I received detailed feedback for these chapters of the research. Also, discussions were held about data analysis and presentation associated with the project.

During the final meeting with my mentor the overall work has been scrutinised and a set of specific points have been mentioned by my mentor. Specifically, my mentor raised a point that my discussions of research findings lacked depth and scale. Then, these points have been addressed and the final draft of the Research Report was completed.

I found advices given by my mentor very helpful in terms of increasing the quality of my Research Report and equipping me with knowledge of effectively conducting similar studies in the future in general. Moreover, my Project Mentor was not only highlighting the shortages that were associated with my project, but also was giving detailed explanations why these changes were desirable in a passionate manner.

Furthermore, I found these three sessions with my mentor to be highly motivational and informative experience because they have increased the level of my personal interest in conducting businesses studies. Prior to conducting the Research Report and having discussions with my mentor I was assuming conducting analytical business studies to be a rather boring experience.

However, thanks to my mentor I learned to appreciate the importance of analysing a business case in terms of identifying a current strategic and financial position of a business, and formulating the ways of identifying further strategic options available to the business.

2.      The extent to which research questions have been answered

Answering the research questions in my Research Report were directly related to the quality of secondary data, and the choice of methodology. Therefore, these issues were approached effectively by critically assessing the validity of the sources of secondary data and assessing alternative choices of methodology. Moreover, my first meeting with my Project mentor was mainly devoted to the discussion of the same issues.

As a result of comprehensive analysis the most reliable sources of secondary data in order to be used in Research Report were found to include published financial statements and annual reports, textbooks on financial and business analysis, information published in official company website, information available from ACCA website, as well as, various business journals an newspapers.

The choice of methods for conducting the study, on the other hand, was guided by the reliability of the data analysis methods and their relevance to the research issues. After spending additional amount of time for the choice of appropriate methodology and taking into account advises of my mentor, financial ratios and analytic tools have been chosen to be employed in my Research Report.

Purposely, financial and accounting ratios that were used in the study include profitability, liquidity, financial position and investor ratios, whereas, the choice of analytic tools consist of SWOT, PESTLE, and Porter’s five forces analysis.

To summarise this part, it is fair to state that all of the research questions in my Research Report have been effectively addressed, because the secondary data have been obtained from reliable sources, relevant methodology has been used to conduct the study, and the research findings have been critically discussed.

3.      Interpersonal and communication skills and their relevance to the research

I have demonstrated my interpersonal and communication skills at various stages of doing Research Report and preparing for and making the presentation. Moreover, without my interpersonal and communication skills completing the Research Report and doing the presentation would have proved to be highly challenging.

For example, my listening skills have proved to be highly valuable in terms of understanding vital information given by my mentor about increasing the quality of my Research Report, because these advises were fully understood and implemented into the practice.

My interpersonal skills have also played a positive role when I asked some of my trusted colleagues to be an audience when I was rehearsing my presentation. I was making presentations in front of my colleagues and was asking for their opinions about the quality of my presentation. This practice took place many times in different settings and I believe that following this strategy has enhanced the quality of my presentation and my marks.

However, my communication skills have played a crucial role in terms of succeeding in making the presentation effectively. I have learned from my experiences within and outside of academic settings that communication skills play the most crucial role in terms of succeeding in personal and professional lives.

For instance, an individual may possess a deep knowledge about a certain area. However, if the individual lacks competency of communicating his or her ideas, knowledge and feelings in an effective manner, the overall competency of the individual and the level of his or her contribution to the organisation will always remain compromised.

Therefore, in my opinion, regardless of the field, industry or type of organisation, communication skills can be specified as a compulsory attribute for an employee in order to be considered an a competent. In my case in particular, my advanced level of communication skills have enabled me to do my Research Report presentation effectively which has resulted in positive acclaim from my peers and mentor.

4.      The potential contribution of Research Report to the level of professional development

Conducting the Research Report and doing the presentation has increased the level of my professional competency in several ways. First of all, I have to mention the fact that I have developed a critical mindset towards solving business issues as a result of conducting the Research Report.

My mentor made it clear that it was important to critically analyse related issues in Research Report rather than just offering description of the issues and supplying calculations. The mentor had stressed many times that critical analysis and discussions are the elements of the work that increase its value. For the same reason I had to revise my Research Report several times until my mentor was satisfied with the level of critical analysis the work had included.

Although, such an approach to work seemed to be very challenging and confusing during the research process, I appreciated the value of critical analysis once the final work was completed. The skills of critical analysis that I have developed and applied in Research Report can easily be applied when real business issues would need to be resolved by me in the future in my professional capacity.

Completing the Research Report was similar to project management in real businesses environment in terms of strict deadlines, scarcity of resources, organising and planning, scheduling meetings, doing presentations etc. Therefore, the skills I developed during the process of completing Research Report can be used in order to successfully manage business projects in the future.

Moreover, my writing skills have also been greatly improved as a result of engaging in Research Report. Despite the popular opinion that with the increasing importance of information technology the practice of writing letters and reports are being replaced by alternative means of business communications, the importance of writing will always remain significant for business managers.

From this point of view engaging in Research Report was a very beneficial experience for me on a personal level. Specifically, writing the paper of almost ten thousand words in total, including this personal reflection, has made me better prepared to join the full-time workforce once my studies are completed.

Lastly, as a result of preparing the Research Report my professional interest on the issues associated with corporate strategy has been enhanced. Moreover, I am planning to continue studying the issues of corporate strategy and that knowledge would benefit me in the future as a corporate leader.

5.      Gains derived from conducting Research Report experience on a personal level

On a personal level I benefited from conducting the Research Report and doing the presentation in a number of ways. The research experience with Oxford Brookes has increased the level of my motivation for studying, making bold plans for my future career and implements necessary measures and initiatives in order to accomplish these plans. My mentor deserves to be mentioned here specifically for all encouragements and practical tips that can be applied in various alternative settings apart from academic life.

The level of my self-confidence has also been increased because I could complete the Research Report in time. Moreover, the presentation experience has increased the level of my self-confidence dramatically, because I understood that if I could do a successful presentation in front of my mentor and colleagues, doing the presentations of multi-million projects in front of top executives was just a matter of time.

The paramount importance of self-confidence for an individual is an undisputable matter. Self-confidence allows us to set ambitious plans and utilise all the available resources efficiently in order to achieve these plans.

My time-management skills have also been improved by the end of the Research Report. This is because there was a specific deadline for both, the Research Report and presentation and I had to adopt some principles related to time management in order to be able to submit my work on time.

These principles included setting specific deadlines for each chapter of the work, and above all, dramatically cutting the amount of time I used to browse social networking sites on the internet. I can highlight this fact as one of the most substantial gains in a personal level. This is because prior to the research experience I used to spend several hours a day browsing a set of social networking sites with no real benefit whatsoever. However, once the priority was given to the Research Project, this bad habit was dealt with effectively and irreversibly.

6.      Conclusions

To summarise, completing the Research Report and making presentation with Oxford Brookes University following my ACCA course has increased the level of my preparedness to join the full-time workforce and successfully utilise my energy and knowledge. In my opinion the biggest benefit I received from enrolling to this course of study is that the course of study, the Research Report and doing the presentation have made me to believe in my skills and capabilities and they have also awoke my desire to approach studying as a lifelong process.

Moreover, I have obtained a set of professional and personal gains as a result of completing the Research Report and making presentation that include the development of a critical mindset, improvement my writing and time management skills and enhancement of the level of my self-confidence.

This paper is in the following e-collection/theme issue:

Published on 22.4.2024 in Vol 26 (2024)

Patient and Staff Experience of Remote Patient Monitoring—What to Measure and How: Systematic Review

Authors of this article:

• Valeria Pannunzio 1 , PhD   ; 
• Hosana Cristina Morales Ornelas 2 , MSc   ; 
• Pema Gurung 3 , MSc   ; 
• Robert van Kooten 4 , MD, PhD   ; 
• Dirk Snelders 1 , PhD   ; 
• Hendrikus van Os 5 , MD, PhD   ; 
• Michel Wouters 6 , MD, PhD   ; 
• Rob Tollenaar 4 , MD, PhD   ; 
• Douwe Atsma 7 , MD, PhD   ; 
• Maaike Kleinsmann 1 , PhD  

1 Department of Design, Organisation and Strategy, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Netherlands

2 Department of Sustainable Design Engineering, Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Netherlands

3 Walaeus Library, Leiden University Medical Center, Leiden, Netherlands

4 Department of Surgery, Leiden University Medical Center, Leiden, Netherlands

5 National eHealth Living Lab, Department of Public Health & Primary Care, Leiden University Medical Center, Leiden, Netherlands

6 Department of Surgery, Netherlands Cancer Institute – Antoni van Leeuwenhoek, Amsterdam, Netherlands

7 Department of Cardiology, Leiden University Medical Center, Leiden, Netherlands

Corresponding Author:

Valeria Pannunzio, PhD

Department of Design, Organisation and Strategy

Faculty of Industrial Design Engineering

Delft University of Technology

Landbergstraat 15

Delft, 2628 CE

Netherlands

Phone: 31 15 27 81460

Email: [email protected]

Background: Patient and staff experience is a vital factor to consider in the evaluation of remote patient monitoring (RPM) interventions. However, no comprehensive overview of available RPM patient and staff experience–measuring methods and tools exists.

Objective: This review aimed at obtaining a comprehensive set of experience constructs and corresponding measuring instruments used in contemporary RPM research and at proposing an initial set of guidelines for improving methodological standardization in this domain.

Methods: Full-text papers reporting on instances of patient or staff experience measuring in RPM interventions, written in English, and published after January 1, 2011, were considered for eligibility. By “RPM interventions,” we referred to interventions including sensor-based patient monitoring used for clinical decision-making; papers reporting on other kinds of interventions were therefore excluded. Papers describing primary care interventions, involving participants under 18 years of age, or focusing on attitudes or technologies rather than specific interventions were also excluded. We searched 2 electronic databases, Medline (PubMed) and EMBASE, on February 12, 2021.We explored and structured the obtained corpus of data through correspondence analysis, a multivariate statistical technique.

Results: In total, 158 papers were included, covering RPM interventions in a variety of domains. From these studies, we reported 546 experience-measuring instances in RPM, covering the use of 160 unique experience-measuring instruments to measure 120 unique experience constructs. We found that the research landscape has seen a sizeable growth in the past decade, that it is affected by a relative lack of focus on the experience of staff, and that the overall corpus of collected experience measures can be organized in 4 main categories (service system related, care related, usage and adherence related, and health outcome related). In the light of the collected findings, we provided a set of 6 actionable recommendations to RPM patient and staff experience evaluators, in terms of both what to measure and how to measure it. Overall, we suggested that RPM researchers and practitioners include experience measuring as part of integrated, interdisciplinary data strategies for continuous RPM evaluation.

Conclusions: At present, there is a lack of consensus and standardization in the methods used to measure patient and staff experience in RPM, leading to a critical knowledge gap in our understanding of the impact of RPM interventions. This review offers targeted support for RPM experience evaluators by providing a structured, comprehensive overview of contemporary patient and staff experience measures and a set of practical guidelines for improving research quality and standardization in this domain.

Introduction

Background and aim.

This is a scenario from the daily life of a patient:

A beeping sound, and a message appears on the smartphone screen: “Reminder: check glucose before bedtime.” Time to go to sleep, indeed, you think while putting down your book and reaching for the glucometer. As you wipe the drop of blood away, you make sure that both Bluetooth and Wi-Fi are on in your phone. Then, the reading is sent: you notice it seems to be rather far from your baseline. While you think of what you might have done differently, a slight agitation emerges: Is this why you feel so tired? The phone beeps again: “Your last glucose reading seems atypical. Could you please try again? Remember to follow these steps.” Groaning, you unwrap another alcohol wipe, rub your finger with it, and test again: this time, the results are normal.

Some patients will recognize certain aspects of this scenario, particularly the ones using a form of remote patient monitoring (RPM), sometimes referred to as remote patient management. RPM is a subset of digital health interventions that aim to improve patient care through digitally transmitted, health-related patient data [ 1 ]. Typically, RPM interventions include the use of 1 or more sensors (including monitoring devices, wearables, or implants), which collect patient data in or out of the hospital to be used for remote clinical decision-making. Partly due to a rapid expansion during the COVID-19 pandemic [ 2 - 5 ], the RPM domain has by now expanded to reach a broad range of medical specialties, sensing technologies, and clinical contexts [ 1 , 6 , 7 ].

RPM is presented as a strategy for enabling health care systems worldwide to face the pressing challenges posed by aging populations [ 8 - 10 ], including the dwindling availability of health care workers [ 11 ] and rising health care costs [ 12 ]. This is because deploying effective RPM solutions across health systems holds the potential to reduce health care resources use, while maintaining or improving care quality. However, evidence regarding RPM effectiveness at scale is mixed [ 13 ]. Few large-scale trials demonstrating a meaningful clinical impact of RPM have been conducted so far, and more research is urgently needed to clarify and address determinants of RPM effectiveness [ 7 ].

Among these determinants, we find the experience of patients and staff using RPM interventions. As noticeable in the introductory scenario, RPM introduces radical experiential changes compared to in-person care; patients might be asked to download and install software; pair, charge, and wear monitoring devices; submit personal data; or attend alerts or calls, all in the midst of everyday life contexts and activities. Similarly, clinical and especially nursing staff might be asked to carry out data analysis and administrative work and maintain remote contact with patients, often without a clear definition of roles and responsibilities and in addition to usual tasks [ 14 ].

Because of these changes, patient and staff experience constitutes a crucial aspect to consider when evaluating RPM interventions. Next to qualitative methods of experience evaluation, mixed and quantitative methods are fundamental, especially to capture information from large pools of users. However, the current RPM experience-measuring landscape suffers from a lack of methodological standardization, reflected in both what is measured and how it is measured. Regarding what is measured, it has been observed that a large number of constructs are used in the literature, often without a clear specification of their significance. This can be noticed even regarding popular constructs, such as satisfaction: Mair and Whitten [ 15 ], for instance, observe how the meaning of the satisfaction construct is seldom defined in patient surveys, leaving readers “unable to discern whether the participants said they were satisfied because telemedicine didn't kill them, or that it was ‘OK,’ or that it was a wonderful experience.” Previous work also registers a broad diversity in the instruments used to measure a specific construct. For instance, in their review of RPM interventions for heart failure, Kraai et al [ 16 ] report that none of the papers they examined used the same survey to measure patient satisfaction, and only 1 was assessed on validity and reliability.

In this proliferation of constructs and instruments, no comprehensive overview exists of their application to measuring patient and staff experience in the RPM domain. The lack of such an overview negatively affects research in this domain in at least 2 ways. At the level of primary research, RPM practitioners and researchers have little guidance on how to include experience measuring in their study designs. At the level of secondary research, the lack of consistently used measures makes it hard to compare results between different studies and RPM solutions. Altogether, the lack of standardization in experience measuring constitutes a research gap that needs to be bridged in order for RPM to fully deliver on its promises.

In this review, this gap is addressed through an effort to provide a structured overview of patient and staff experience constructs and instruments used in RPM evaluation. First, we position the role of RPM-related patient and staff experience within the broader system of care using the Quadruple Aim framework. Next, we describe the systematic review we performed of patient and staff experience–relevant constructs and instruments used in contemporary research aimed at evaluating RPM interventions. After presenting and discussing the results of this review, we propose a set of guidelines for RPM experience evaluators and indicate directions for further research.

The Role of Patient and Staff Experience in RPM

Many characterizations of patient and staff experience exist [ 17 - 19 ], some of which distinguish between determinants of experience and experience manifestations [ 20 ]. For our review, we maintained this distinction, as we aimed to focus on the broad spectrum of factors affecting and affected by patient and staff experience. To do so, we adopted the general conceptualization of patient and staff experience as characterized in the Quadruple Aim, a widely used framework for health system optimization centered around 4 overarching goals: improving the individual experience of care, improving the experience of providing care, improving the health of populations, and reducing the per capita cost of care [ 21 ]. Adopting a Quadruple Aim perspective allows health system researchers and innovators to recognize not only the importance of patient and staff experience in their own rights but also the inextricable relations of these 2 goals to the other dimensions of health system performance [ 22 ]. To clarify the nature of these relations in the RPM domain, we provide a schematic overview in Figure 1 .

Next, we refer to the numbers in Figure 1 to touch upon prominent relationships between patient and staff experience in RPM within the Quadruple Aim framework and provide examples of experience constructs relevant to each relationship:

• Numbers 1 and 2: The characteristics of specific RPM interventions directly affect the patient and staff experience. Examples of experience constructs related to this mechanism are expressed in terms of usability or wearability , which are attributes of systems or products contributing to the care experience of patients and the work experience of staff.
• Numbers 3 and 4: Patient and staff experiences relate to each other through care delivery. Human connections, especially in the form of carer-patient relationships, represent a major factor in both patient and staff experience. An example of experience constructs related to this mechanism is expressed in terms of the quality of the relationship .
• Numbers 5 and 6: A major determinant of patient experience is represented by the health outcomes achieved as a result of the received care. An example of a measure of quality related to this mechanism is expressed in terms of the quality of life , which is an attribute of patient experience directly affected by a patient’s health status. In contrast, patient experience itself is a determinant of the clinical effectiveness of RPM interventions. For example, the patient experience afforded by a given intervention is a determinant of both adoption of and adherence to that intervention, ultimately affecting its clinical impact. In a recent review, for instance, low patient adherence was identified as the main factor associated with ineffective RPM services [ 23 ].
• Number 7: Similarly, staff experience can be a determinant of clinical effectiveness. Experience-related issues, such as alarm fatigue , contribute to medical errors and lower the quality of care delivery [ 24 ].
• Number 8: Staff experience can also impact the cost of care. For example, the time effort required for the use of a given intervention can constitute a source of extra costs. More indirectly, low staff satisfaction and excessive workload can increase health care staff turnover, resulting in additional expenses at the level of the health system.

Overall, the overview in Figure 1 can help us grasp the nuances of the role of patient and staff experience on the overall impact of RPM interventions, as well as the importance of measuring experience factors, not only in isolation, but also in relation to other dimensions of care quality. In this review, we therefore covered a broad range of experience-relevant factors, including both experiential determinants (eg, usability) and manifestations (eg, adherence). Overall, this study aimed to obtain a comprehensive set of experience constructs and corresponding measurement instruments used in contemporary RPM research and to propose an initial set of guidelines for improving methodological standardization in this domain.

Protocol Registration and PRISMA Guidelines

The study protocol was registered in the PROSPERO (International Prospective Register of Systematic Reviews) database (CRD42021250707). This systematic review adhered to the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines. The PRISMA checklist is provided in Multimedia Appendix 1 [ 25 ].

Criteria for Study Eligibility

Our study population consisted of adult (≥18 years old) patients and staff members involved as participants in reported RPM evaluations. Full-text papers reporting instances of patient and staff experience measuring in RPM interventions, written in English, and published after January 1, 2011, were considered for eligibility.

For the scope of our review, we considered as RPM any intervention possessing the following characteristics:

• Sensor-based patient monitoring, intended as the use of at least 1 sensor to collect patient information at a distance. Therefore, we excluded interventions that were purely based on the collection of “sensor-less” self-reported measures from patients. This is because we believe the use of sensors constitutes a key element of RPM and one that strongly contributes to experiential aspects in this domain. However, we adopted a broad definition of “sensor,” considering as such, for instance, smartphone cameras (eg, postoperative wound-monitoring apps) and analog scales or thermometers (eg, interventions relying on patients submitting manually entered weights or temperatures). By “at a distance,” we meant not only cases in which data were transferred from nonclinical environments, such as home monitoring, but also cases such as tele–intensive care units (tele-ICUs), in which data were transferred from one clinical environment to another. Furthermore, we included interventions relying on both continuous and intermittent monitoring.
• Clinical decision-making as an intended use of remotely collected data. Therefore, we excluded interventions in which the collected data were meant to be used exclusively for research purposes and not as a stage of development of an RPM intervention to be adopted in patient care. For instance, we excluded cases in which the remotely collected patient data were only used to test research hypotheses unrelated to the objective of implementing RPM interventions (eg, for drug development purposes). This is because in this review we were interested in RPM as a tool for the provision of remote patient care, rather than as an instrument for research. We also excluded interventions in which patients themselves were the only recipients of the collected data and no health care professional was involved in the data analysis and use.

Furthermore, we excluded:

• Evaluations of attitudes, not interventions: contributions in which only general attitudes toward RPM in abstract were investigated, rather than 1 or more specific RPM interventions.
• Not reporting any evaluation: contributions not focusing on the evaluation of 1 or more specific RPM interventions, for instance, papers providing theoretical perspectives on the field (eg, research frameworks or theoretical models).
• Evaluation of technology, not interventions: contributions only focused on evaluating RPM-related technology, for instance, papers focused on testing sensors, software, or other service components in isolation rather than as a part of any specific RPM intervention.
• Not just RPM: contributions not specifically focused on RPM but including RPM interventions in their scope of research, for instance, papers reporting on surveys obtained from broad cohorts of patients (including RPM recipients) in a noncontrolled way. An example of such contributions would be represented by studies focusing on patient experience with mobile health apps in general, covering both interventions involving RPM and interventions not including any kind of patient monitoring, without a clear way to distinguish between the 2 kinds of interventions in the contribution results. This was chosen in order to maintain the review focus on RPM interventions. Instead, papers including both RPM and other forms of care provisions within the same intervention were included, as well as papers comparing RPM to non-RPM interventions in a controlled way.
• Primary care intervention only: interventions only involving general practitioners (GPs) and other primary care practitioners as health care providers of the RPM intervention. This is because we expected marked differences between the implementation of RPM in primary care and at other levels of care, due to deep dissimilarities in settings, workflows, and routines. Examples of RPM interventions only involving primary care providers included kiosk systems (for which a common measuring point was provided to many patients) or pharmacy-managed medication-monitoring programs. RPM interventions involving primary care providers and providers from higher levels of care, however, were included in the review.
• Staff-to-staff intervention: contributions reporting on interventions exclusively directed at staff, for instance, papers reporting on RPM methods aimed at monitoring stress levels of health care workers.
• Target group other than patient or staff: contributions aimed at collecting experience measures in target groups other than patients or staff, for instance, papers investigating the experience in RPM for informal caregivers.

Search Method

To identify relevant publications, the following electronic databases were searched: (1) Medline (PubMed) and (2) EMBASE. Search terms included controlled terms from Medical Subject Headings (MeSH) in PubMed and Emtree in EMBASE, as well as free-text terms. Query term selection and structuring were performed collaboratively by authors VP, HCMO, and PG (who is a clinical librarian at the Leiden University medical library). The full search strategies are reported in Multimedia Appendix 2 . Because the aim of the review was to paint a contemporary picture of experience measures used in RPM, only studies published starting from January 1, 2011, were included.

Study Selection

Study selection was performed by VP and HCMO, who used Rayyan, an online research tool for managing review studies [ 26 ], to independently screen both titles and abstracts in the initial screening and full texts in the final screening. Discrepancies were solved by discussion. A flowchart of study selection is depicted in Figure 2 .

Quality Appraisal

The objective of this review was to provide a comprehensive overview of the relevant literature, rather than a synthesis of specific intervention outcomes. Therefore, no papers were excluded based on the quality appraisal, in alignment with similar studies [ 27 ].

Data Extraction and Management

Data extraction was performed independently by VP and HCMO. The extraction was performed in a predefined Microsoft Excel sheet designed by VP and HCMO. The sheet was first piloted in 15 included studies and iterated upon to optimize the data extraction process. The full text of all included studies was retrieved and uploaded in the Rayyan environment. Next, the full text of each included study was examined and relevant data were manually inputted in the predefined Excel sheet. Discrepancies were resolved by discussion. The following data types were extracted: (1) general study information (authors, title, year of publication, type of study, country or countries); (2) target disease(s), intervention, or clinical specialty; (3) used patient or staff experience evaluation instrument and measured experience construct; (4) evidence base, if indicated; and (5) number of involved staff or patient participants. By “construct,” we referred to the “abstract idea, underlying theme, or subject matter that one wishes to measure using survey questions” [ 28 ]. To identify the measured experience construct, we used the definition provided in the source contribution, whenever available.

Data Analysis

First, we analyzed the collected data through building general overviews depicting the kind of target participants (patients or staff) of the collected experience measures and their use over time. To organize the diverse set of results collected through the systematic review, we then performed a correspondence analysis (CA) [ 29 ], a multivariate statistical technique used for exploring and displaying relationships between categorical data. CA transforms a 2-way table of frequencies between a row and a column variable into a visual representation of relatedness between the variables. This relatedness is expressed in terms of inertia, which represents “a measure of deviation from independence” [ 30 ] between the row and column variables. Any deviations from the frequencies expected if the row and column variables were completely independent from each other contribute to the total inertia of the model. CA breaks down the inertia of the model by identifying mutually independent (orthogonal) dimensions on which the model inertia can be represented. Each successive dimension explains less and less of the total inertia of the model. On each dimension, relatedness is expressed in terms of the relative closeness of rows to each other, as well as the relative closeness of columns to each other. CA has been previously used to find patterns in systematic review data in the health care domain [ 31 ].

In our case, a 2-way table of frequencies was built based on how often any given instrument (eg, System Usability Scale [SUS]) was used to measure any given construct (eg, usability) in the included literature. Therefore, in our case, the total inertia of the model represented the amassed evidence base for relatedness between the collected experience constructs and measures, based on how they were used in the included literature.

To build the table of frequencies, the data extracted from the systematic review underwent a round of cleaning, in which the formulation of similar constructs was made more homogeneous: for instance, “time to review,” “time to response,” and “time for task” were merged under 1 label, “time effort.” An overview of the merged construct formulations is provided in Multimedia Appendix 3 . The result of the CA was a model where 2 dimensions contributed to more than 80% of the model’s inertia (explaining 44.8% and 35.7%, respectively) and where none of the remaining 59 dimensions contributed more than 7.3% to the remaining inertia. This gap suggests the first 2 dimensions to express meaningful relationships that are not purely based on random variation. A 2D solution was thus chosen.

General Observations

A total of 158 studies reporting at least 1 instance of patient or staff experience measuring in RPM were included in the review. The included studies covered a broad range of RPM interventions, most prominently diabetes care (n=30, 19%), implanted devices (n=12, 7.6%), and chronic obstructive pulmonary disease (COPD; n=10, 6.3%). From these studies, we reported 546 experience-measuring instances in RPM, covering 160 unique experience-measuring instruments used to measure 120 unique experience constructs.

Our results included 4 kinds of versatile (intended as nonspecific) experience-measuring instruments: the custom survey, log file analysis, protocol database analysis, and task analysis. All of them can be used for measuring disparate kinds of constructs:

• By “custom survey,” we refer to survey instruments created to evaluate patient or staff experience in connection to 1 specific RPM study and only for that study.
• By “log file analysis,” we refer to the set of experience assessment methods based on the automatic collection of data through the RPM digital infrastructures themselves [ 32 ]; examples are clicks, uploads, views, or other forms of interactions between users and the RPM digital system. This set of methods is typically used to estimate experience-relevant constructs, such as adherence and compliance.
• By “protocol database analysis,” we refer to the set of experience assessment methods based on the manual collection of data performed by RPM researchers within a specific research protocol; an example of a construct measured with these instruments is the willingness to enroll.
• By “task analysis,” we refer to the set of experience assessment methods based on the real-life observation of users interacting with the RPM system [ 33 ].

In addition to these 4 instruments, our results included a large number of specific instruments, such as standard indexes, surveys, and questionnaires. Overall, the most frequently reported instrument was, by far, the custom survey (reported in 155/546, 28.39%, instances), while the most frequently reported experience construct was satisfaction (85/546, 15.57%), closely followed by quality of life (71/546, 13%).

Target Participants and Timeline

We found large differences in the number of RPM-relevant experience constructs and instruments used for patients and for staff (see Figure 3 ). We also found instruments used for both patients and staff. Either these were broadly used instruments (eg, the SUS) that were administered to both patients and staff within the same study, or they were measures of interactions between patients and staff (eg, log file analysis instruments recording the number of remote contacts between patients and nursing assistants).

RPM research appears to focus much more on patient experience than on staff experience, which was investigated in only 20 (12.7%) of the 158 included papers. Although it is possible that our exclusion criteria contributed to the paucity of staff experience measures, only 2 (0.1%) of 2092 studies were excluded for reporting on interventions directed exclusively at staff. Of the 41 (2%) studies we excluded for reporting on primary care interventions, we found 6 (15%) studies reporting on staff experience, a rate comparable to the one in the included sample. Furthermore, although our choice to exclude papers reporting on the RPM experience of informal caregivers might have contributed to a reduction in the number of collected constructs and measures, only 2 (0.1%) of 2092 studies were excluded for this reason, and the constructs used in these contributions were not dissimilar from the ones found in the included literature.

Among the included contributions that did investigate staff experience, we noticed that the number of participant staff members involved in the reported studies was only reported in a minority of cases (9/20, 45%).

Furthermore, a time-based overview of the collected results ( Figure 4 ) provided us with an impression of the expansion of the field in the time frame of interest for both patient and staff experience measures.

Correspondence Analysis

The plotted results of the CA of experience constructs are shown in Figure 5 . Here, we discuss the outlook and interpretation of each dimension.

The first dimension explained more than 44% of the model’s inertia. The contributions of this dimension showed which constructs had the most impact in determining its orientation: satisfaction (36%) and to a lesser extent adherence (26%) and quality of life (17%). On the negative (left) side of this dimension, we found constructs such as satisfaction, perceptions, and acceptability, which are associated with subjective measures of patient and staff experience and relate to how people feel or think in relation to RPM interventions. On the positive (right) side of this dimension, we found constructs such as adherence, compliance, and quality of life, which are associated with objectivized measures of patient and staff experience. By “objectivized measures,” we referred to measures that are meant to capture phenomena in a factual manner, ideally independently from personal biases and subjective opinions. Adherence and compliance, particularly, are often measured through passive collection of system data (eg, log file analysis) that reflect objective measures of the way patients or staff interact with RPM propositions. Even in the case of (health-related) quality of life, which can include subjective connotations and components, measures usually aim at capturing an estimation of the factual impact of health status on a person’s overall life quality.

In this sense, we attributed a distinction between how people feel versus what happens experience constructs to this first dimension. We noted that a similar distinction (between subjective vs objective measures of engagement in remote measurement studies) was previously proposed as a meaningful differentiation to structure “a field impeded by incoherent measures” [ 27 ].

The second dimension explained 35% of the model’s inertia. The contributions of this dimension showed which constructs had the most impact in determining its orientation: quality of life (62%) and adherence (24%). On the negative (bottom) side of this dimension, we found constructs such as quality of life, depression, and anxiety, which are often used as experiential descriptors of health outcomes. On the positive (top) side of this dimension, we found adherence, compliance, and frequency, which are often used as descriptions of the interactions of patients or staff with a specific (RPM) system. Thus, we attributed a distinction between health-relevant versus system-relevant experience constructs to this second dimension.

Based on the results of CA, we proposed a categorization of patient and staff experience–related constructs into 4 partly overlapping clusters. Coherent with the offered explanation of the 2 dimensions and in consideration of the constructs found in each area, we labeled these as service system–related experience measures, care-related experience measures, usage- and adherence-related experience measures, and health outcome–related experience measures. In Figure 6 , we display the results of the CA labeled through this categorization. In this second visualization, we presented the results on a logarithmic scale to improve the visibility of constructs close to the center of the axes. Overall, this categorization of patient and staff experience constructs used in the RPM literature paints a landscape of the contemporary research in this field, which shows a mix of influences from clinical disciplines, health psychology, human factors engineering, service design, user research, systems engineering, and computer science.

A visualization of the reported patient experience constructs and some of the related measuring instruments, organized by the categories identified in the CA, is available in Figure 7 . A complete version of this visual can be found in Multimedia Appendix 4 , and an interactive version can be found in [ 34 ]. In this figure, we can note the limited crossovers between constructs belonging to different categories, with the exception of versatile instruments, such as custom survey and log file analysis.

Recommendations

In the light of the collected findings, here we provide a set of recommendations to RPM patient and staff experience evaluators, in terms of both what to measure and how to measure it ( Figure 8 ). Although these recommendations are functional to strengthen the quality of individual research protocols, they are also meant to stimulate increased standardization in the field as a whole.

Regarding what to measure, we provide 4 main recommendations. The first is to conduct structured evaluations of staff experience next to patient experience. Failing to evaluate staff experience leads to risks, such as undetected staff nonadherence, misuse, and overworking. Although new competencies need to be developed in order for staff to unlock the untapped potential of RPM [ 35 ], seamless integration with existing clinical workflows should always be pursued and monitored.

The second recommendation is to consider experience constructs in all 4 clusters indicated in Figure 6 , as these represent complementary facets of an overall experiential ensemble. Failing to do so exposes RPM evaluators to the risk of obtaining partial information (eg, only shedding light on how people feel but not on what happens in terms of patient and staff experience in RPM).

The third recommendation is to explicitly define and report a clear rationale regarding which aspects of patient and staff experience to prioritize in evaluations, depending on the goals and specificities of the RPM intervention. This rationale should ideally be informed by preliminary qualitative research and by a collaborative mapping of the expected relationships between patient and staff experience and other components of the Quadruple Aim framework for the RPM intervention at hand. Failing to follow this recommendation exposes RPM evaluators to the risk of obtaining results that are logically detached from each other and as such cannot inform organic improvement efforts. Virtuous examples of reporting a clear rationale were provided by Alonso-Solís et al [ 36 ] and den Bakker et al [ 37 ], who offered detailed accounts of the considerations used to guide the selection of included experience measures. Several existing frameworks and methods can be used to map such considerations, including the nonadoption, abandonment, scale-up, spread, and sustainability (NASSS) framework [ 38 ] and the logical framework [ 39 ]. A relatively lightweight method to achieve such an overview can also be represented by the use of Figure 1 as a checklist to inventory possible Quadruple Aim relationships for a specific RPM intervention.

The fourth recommendation is to routinely reassess the chosen set of experience measures after each iteration of the RPM intervention design. Initial assumptions regarding relationships between experience factors and other dimensions of intervention quality should be verified once the relevant data are available, and new ones should be formulated, if necessary. If the RPM intervention transitions from research stages to implementation as the standard of care, it is recommended to keep on collecting at least some basic experience measures for system quality monitoring and continuous improvement. Failing to update the set of collected measures as the RPM intervention progresses through successive development stages exposes RPM evaluators to the risk of collecting outdated information, hindering iterative improvement processes.

Regarding how to measure RPM patient and staff experience, we provide 2 main recommendations. The first is to work with existing, validated and widely used instruments as much as possible, only creating new instruments after a convincing critique against current ones. Figure 7 can be used to find existing instruments measuring a broad range of experience-relevant constructs so as to reduce the need to create new ones.

For instance, researchers interested in evaluating certain experience constructs, ideally informed by preliminary qualitative research, might consult the full version of Figure 7 (available in Multimedia Appendix 4 or as an interactive map in Ref. [ 34 ]) to find their construct of interest on the left side of the graph, follow the connecting lines to the existing relevant measures on the right, and identify the most frequently used ones. They can also use the visual to consider other possibly relevant constructs.

Alternatively, researchers can use the open access database of this review [ 40 ] and especially the “extracted data” Excel file to search for the construct of interest and find details of papers in the RPM domain in which the construct was previously measured.

Failing to follow this recommendation exposes RPM researchers to the risk of obtaining results that cannot be compared to meaningful benchmarks, compared to other RPM interventions, or be included in meta-analyses.

The second recommendation is to consider adopting automatic, “passive” methods of experience data collection, such as the ones we referred to in this review as log file analysis, so as to obtain actionable estimates of user behavior with a reduced need for patients and staff to fill tedious surveys [ 41 ] or otherwise provide active input. Failing to consider automatically collected log file data on patient and staff experience constitutes a missed opportunity in terms of both the quality and cost of evaluation data. We recognize such nascent data innovations as promising [ 42 ] but also in need of methodological definition, particularly in terms of an ethical evaluation of data privacy and access [ 43 , 44 ] in order to avoid exploitative forms of prosumption [ 45 ].

Principal Findings

This study resulted in a structured overview of patient and staff experience measures used in contemporary RPM research. Through this effort, we found that the research landscape has seen a sizeable growth in the past 10 years, that it is affected by a relative lack of focus on staff experience, and that the overall corpus of collected measures can be organized in 4 main categories (service system–related, care-related, usage- and adherence-related, and health outcome–related experience measures). Little to no consensus or standardization was found in the adopted methods. Based on these findings, a set of 6 actionable recommendations for RPM experience evaluators was provided, with the aim of improving the quality and standardization of experience-related RPM research. The results of this review align with and expand on recent contributions in the field, with particular regard to the work of White et al [ 27 ].

Directions for Further Research

Fruitful future research opportunities have been recognized in various areas of RPM experience measuring. Among them, we stress the need for comparative studies investigating patient and staff experience factors across different RPM interventions; for studies clarifying the use, potential, and limitations of log file analysis in this domain; and (most importantly) for studies examining the complex relationships between experience factors, health outcomes, and cost-effectiveness in RPM.

Ultimately, we recognize the need for integrated data strategies for RPM, intended as processes and rules that define how to manage, analyze, and act upon RPM data, including continuously collected experience data, as well as clinical, technical, and administrative data. Data strategies can represent a way to operationalize a systems approach to health care innovation, described by Komashie et al [ 46 ] as “a way of addressing health delivery challenges that recognizes the multiplicity of elements interacting to impact an outcome of interest and implements processes or tools in a holistic way.” As complex, adaptive, and partly automated systems, RPM interventions require sophisticated data strategies in order to function and improve [ 47 ]; continuous loops of system feedback need to be established and analyzed in order to monitor the impact of RPM systems and optimize their performance over time, while respecting patients’ and staff’s privacy. This is especially true in the case of RPM systems including artificial intelligence (AI) components, which require continuous monitoring and updating of algorithms [ 48 - 50 ]. We characterize the development of integrated, interdisciplinary data strategies as a paramount challenge in contemporary RPM research, which will require closer collaboration between digital health designers and health care professionals [ 51 - 53 ]. We hope to have provided a small contribution to this overall goal through our effort to structure the current landscape of RPM patient and staff experience evaluation.

Strengths and Limitations

We acknowledge both strengths and limitations of the chosen methodologies. The main strength of this review is its extensive focus, covering a large number of experience measures and RPM interventions. However, a limitation introduced by such a broad scope is the lack of differentiation by targeted condition, clinical specialty, RPM intervention characteristics, geographical area, or other relevant distinctions. Furthermore, limitations were introduced by choices, such as focusing exclusively on contributions in English and on nonprimary care and nonpediatric RPM interventions.

Contemporary patient and staff experience measuring in RPM is affected by a lack of consensus and standardization, affecting the quality of both primary and secondary research in this domain. This issue determines a critical knowledge gap in our understanding of the effectiveness of RPM interventions, which are known to bring about radical changes to the care experience of both patients and staff. Bridging this knowledge gap appears to be critical in a global context of urgent need for increased resource effectiveness across health care systems, including through the increased adoption of safe and effective RPM. In this context, this review offers support for RPM experience evaluators by providing a structured overview of contemporary patient and staff experience measures and a set of practical guidelines for improving research quality and standardization in this domain.

Acknowledgments

We gratefully acknowledge Jeroen Raijmakers, Francesca Marino, Lorena Hurtado Alvarez, Alexis Derumigny, and Laurens Schuurkamp for the help and advice provided in the context of this research.

Neither ChatGPT nor other generative language models were used in this research or in the manuscript preparation or review.

Data Availability

The data sets generated and analyzed during this review are available as open access in Ref. [ 40 ].

Authors' Contributions

VP conceived the study, performed the systematic review and data analysis, and was mainly responsible for the writing of the manuscript. HCMO collaborated on study design, performed independent screening of contributions, and collaborated on data analysis. RvK provided input to the study design and execution. PG supported query term selection and structuring. MK provided input on manuscript framing and positioning. DS provided input on the design, execution, and reporting of the correspondence analysis. All authors revised and made substantial contributions to the manuscript.

Conflicts of Interest

None declared.

PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) checklist.

Full search strategies.

Overview of the merged construct formulations .

Reported patient experience constructs and associated measuring instruments (complete visual).

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Abbreviations

Edited by T de Azevedo Cardoso; submitted 25.04.23; peer-reviewed by M Tai-Seale, C Nöthiger, M Gasmi ; comments to author 29.07.23; revised version received 25.08.23; accepted 20.02.24; published 22.04.24.

©Valeria Pannunzio, Hosana Cristina Morales Ornelas, Pema Gurung, Robert van Kooten, Dirk Snelders, Hendrikus van Os, Michel Wouters, Rob Tollenaar, Douwe Atsma, Maaike Kleinsmann. Originally published in the Journal of Medical Internet Research (https://www.jmir.org), 22.04.2024.

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