new business plan development

The Business Planning Process: 6 Steps To Creating a New Plan

In this article, we will define and explain the basic business planning process to help your business move in the right direction.

What is Business Planning?

Business planning is the process whereby an organization’s leaders figure out the best roadmap for growth and document their plan for success.

The business planning process includes diagnosing the company’s internal strengths and weaknesses, improving its efficiency, working out how it will compete against rival firms in the future, and setting milestones for progress so they can be measured.

The process includes writing a new business plan. What is a business plan? It is a written document that provides an outline and resources needed to achieve success. Whether you are writing your plan from scratch, from a simple business plan template , or working with an experienced business plan consultant or writer, business planning for startups, small businesses, and existing companies is the same.

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The Better Business Planning Process

The business plan process includes 6 steps as follows:

• Do Your Research
• Calculate Your Financial Forecast
• Draft Your Plan
• Revise & Proofread
• Nail the Business Plan Presentation

We’ve provided more detail for each of these key business plan steps below.

1. Do Your Research

Conduct detailed research into the industry, target market, existing customer base,  competitors, and costs of the business begins the process. Consider each new step a new project that requires project planning and execution. You may ask yourself the following questions:

• What are your business goals?
• What is the current state of your business?
• What are the current industry trends?
• What is your competition doing?

There are a variety of resources needed, ranging from databases and articles to direct interviews with other entrepreneurs, potential customers, or industry experts. The information gathered during this process should be documented and organized carefully, including the source as there is a need to cite sources within your business plan.

You may also want to complete a SWOT Analysis for your own business to identify your strengths, weaknesses, opportunities, and potential risks as this will help you develop your strategies to highlight your competitive advantage.

2. Strategize

Now, you will use the research to determine the best strategy for your business. You may choose to develop new strategies or refine existing strategies that have demonstrated success in the industry. Pulling the best practices of the industry provides a foundation, but then you should expand on the different activities that focus on your competitive advantage.

This step of the planning process may include formulating a vision for the company’s future, which can be done by conducting intensive customer interviews and understanding their motivations for purchasing goods and services of interest. Dig deeper into decisions on an appropriate marketing plan, operational processes to execute your plan, and human resources required for the first five years of the company’s life.

3. Calculate Your Financial Forecast

All of the activities you choose for your strategy come at some cost and, hopefully, lead to some revenues. Sketch out the financial situation by looking at whether you can expect revenues to cover all costs and leave room for profit in the long run.

Begin to insert your financial assumptions and startup costs into a financial model which can produce a first-year cash flow statement for you, giving you the best sense of the cash you will need on hand to fund your early operations.

A full set of financial statements provides the details about the company’s operations and performance, including its expenses and profits by accounting period (quarterly or year-to-date). Financial statements also provide a snapshot of the company’s current financial position, including its assets and liabilities.

This is one of the most valued aspects of any business plan as it provides a straightforward summary of what a company does with its money, or how it grows from initial investment to become profitable.

4. Draft Your Plan

With financials more or less settled and a strategy decided, it is time to draft through the narrative of each component of your business plan . With the background work you have completed, the drafting itself should be a relatively painless process.

If you have trouble writing convincing prose, this is a time to seek the help of an experienced business plan writer who can put together the plan from this point.

5. Revise & Proofread

Revisit the entire plan to look for any ideas or wording that may be confusing, redundant, or irrelevant to the points you are making within the plan. You may want to work with other management team members in your business who are familiar with the company’s operations or marketing plan in order to fine-tune the plan.

Finally, proofread thoroughly for spelling, grammar, and formatting, enlisting the help of others to act as additional sets of eyes. You may begin to experience burnout from working on the plan for so long and have a need to set it aside for a bit to look at it again with fresh eyes.

6. Nail the Business Plan Presentation

The presentation of the business plan should succinctly highlight the key points outlined above and include additional material that would be helpful to potential investors such as financial information, resumes of key employees, or samples of marketing materials. It can also be beneficial to provide a report on past sales or financial performance and what the business has done to bring it back into positive territory.

Business Planning Process Conclusion

Every entrepreneur dreams of the day their business becomes wildly successful.

But what does that really mean? How do you know whether your idea is worth pursuing?

And how do you stay motivated when things are not going as planned? The answers to these questions can be found in your business plan. This document helps entrepreneurs make better decisions and avoid common pitfalls along the way. ​

Business plans are dynamic documents that can be revised and presented to different audiences throughout the course of a company’s life. For example, a business may have one plan for its initial investment proposal, another which focuses more on milestones and objectives for the first several years in existence, and yet one more which is used specifically when raising funds.

Business plans are a critical first step for any company looking to attract investors or receive grant money, as they allow a new organization to better convey its potential and business goals to those able to provide financial resources.

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Other Helpful Business Plan Articles & Templates

Write a business development plan

Now that you’re in the growth stage of your business, set things in motion with a business development plan.

A business development plan sets goals for growth and explains how you will achieve them. It can have a short-term or long-term focus. Review and revise your plan as often as you can. And keep building on it as your business evolves.

How to write a business development plan

Your business development plan is your roadmap to growth, so make it clear, specific and realistic.

What to include in a business development plan

• Opportunities for growth: Identify where growth will come from – whether it’s in creating new products, adding more services, breaking into new markets, or a combination of these.
• Funding plan: Determine how you’ll fund your business growth. How much capital do you already have? How much more do you need and how will you get it? Check out our guide on financing your business.
• Financial goals: Work out what revenue, costs and profits you’ll have if things stay the same. Use those numbers as a basis for setting new, more ambitious financial goals.
• Operational needs: Identify what things about your business will need to change in order to achieve growth. Will you need extra people, more equipment, or new suppliers?
• Sales and marketing activities: Figure out what sales and marketing efforts will effectively promote growth and how these efforts will change as the business gets bigger and better. Make sure your sales and marketing plan is sturdy enough to support your growing business.
• Team needs: You may need people to take on some of the tasks you’ve been doing. Think about what parts of running the business you enjoy most – and you’re good at – and what parts you might want to delegate to others. And give some thought to the culture you want to develop in your business as it grows. Check out our guide on hiring employees.

A sample business development plan

Avoid these common business development mistakes.

• Thinking short-term instead of long-term
• Underestimating how much money it will take to grow
• Not budgeting enough money to cover the costs of growth
• Focusing on too many growth opportunities: think quality, not quantity

Micro-planning can keep you focused

You may want to create some micro-plans for specific growth projects so their details don’t get overlooked. And you can build in some KPIs to measure your progress and successes. As your business grows, take note of your progress and make periodic adjustments to your business development plan to make sure it’s still relevant.

Support is out there

Remember you’re not the first to go through this. Seek out mentors, advisors or other business owners who can help you with your planning. Your accountant or bookkeeper may also be able to help or point you in the direction of the right people.

Xero does not provide accounting, tax, business or legal advice. This guide has been provided for information purposes only. You should consult your own professional advisors for advice directly relating to your business or before taking action in relation to any of the content provided.

Growing your business

Are you ready to drop the hammer and take your business to the next level? Let’s look at how to grow.

Before you leap into growth, reflect on where you’ve come from. Find out the stage of business growth you’re at.

Understanding your business performance will help you grow. Check out common examples of small business KPIs.

Increasing sales revenue is one obvious way to help grow your business. But how do you sell more?

You can grow your business by selling more things to more people, or fewer things to fewer people. Let’s look at how.

You’re all set to grow your business. But there’s so much to keep track of. Xero’s got resources and solutions to help.

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The Ultimate Guide to Business Development and How It Can Help Your Company Grow

Discover the importance of business development and how the process can help your business grow better.

FREE SALES PLAN TEMPLATE

Outline your company's sales strategy in one simple, coherent plan.

Updated: 08/19/22

Published: 08/17/21

Imagine working for a company without any employees dedicated to growing and developing the business.

Nobody to challenge you to improve or tell you about new business opportunities, changes in the market, what your competition is up to, or how you can attract your target audience more effectively.

This would make it pretty hard to succeed, don’t you think?

Business Development

Business Development Reps

BDR Responsibilities

Business Development Ideas

Business development process, business development plan.

Business development is the process of implementing strategies and opportunities across your organization to promote growth and boost revenue.

It involves pursuing opportunities to help your business grow, identifying new prospects, and converting more leads into customers. Business development is closely tied to sales — business development teams and representatives are almost always a part of the greater sales org.

Although business development is closely related to sales, it’s important to note what makes them different.

Free Sales Plan Template

Outline your company's sales strategy in one simple, coherent sales plan.

• Target Market
• Prospecting Strategy

You're all set!

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Business Development vs. Sales

As mentioned, business development lives on the greater sales team yet it serves a different function than typical sales work and responsibilities.

Business development is a process that helps your company establish and maintain relationships with prospects, learn about your buyer’s personas, increase brand awareness, and seek new opportunities to promote growth.

In contrast, sales teams sell your product or service to customers and work to convert leads into customers. Business development-related work simplifies the work of a salesperson or sales manager.

Let’s take a closer look at what business development representatives — the people responsible for carrying out the various business development tasks — do next.

Business Development Representative

Business development representatives (BDRs) seek out and establish new strategies, tactics, targets, employees, and prospects for your business. The goal of all BDRs is to find ways to grow and provide long-term value for the business.

Possessing the necessary business development skills and experience will help your BDRs achieve all of their day-to-day tasks and responsibilities.

Business Development Representative Responsibilities

Although some BDR responsibilities may change over time and as your business grows, the following list will provide you with a solid understanding of typical BDR tasks.

1. Qualify leads.

BDRs must qualify leads and pinpoint ideal prospects to determine who they'll sell to. Typically, leads are qualified through calls, emails, web forms, and social media.

The key to qualifying leads (leads who are assigned to the BDRs as well as leads BDRs identify themselves) is to consider their needs and then determine whether or not your product or software could be a solution for them.

2. Identify and communicate with prospects.

By qualifying leads and searching for people who fit your buyer personas, BDRs will identify ideal prospects. They can communicate with those prospects directly to learn more about their needs and pain points.

This way, BDRs can determine whether or not the prospect will really benefit from your product or service by becoming a customer. This is important because it increases the potential of improved customer loyalty and retention.

Once the BDRs have identified ideal prospects, those prospects can be passed along to a sales rep on the team (or sales manager, if necessary) who can nurture them into making a deal.

3. Proactively seek new business opportunities.

Proactively seeking new opportunities — whether that’s in terms of the product line, markets, prospects, or brand awareness — is an important part of your business’s success. BDRs work to find new business opportunities through networking, researching your competition, and talking to prospects and current customers.

If a new business opportunity is identified, BDRs should schedule marketing assessments and discovery meetings with the sales reps on the team so they can all assess whether or not there’s potential for a deal.

4. Stay up-to-date on competition and new market trends.

It’s important to stay up-to-date on your competition’s strategies, products, and target audience as well as any new market and industry trends.

This will allow you to more effectively identify ideal prospects. It also helps your business prepare for any shifts in the market that could lead to the need for a new approach to qualifying leads and attracting your target audience.

5. Report to salespeople and development managers.

As we reviewed, at most companies, BDRs report to sales reps and sales managers. BDRS must communicate with these higher-ups for multiple reasons such as discussing lead qualification strategies and how to get prospects in touch with sales reps to nurture them into customers.

BDRs also have to report their findings (such as business opportunities and market trends) to sales reps and managers. Relaying this information and collaborating with sales reps and managers to develop and/or update appropriate strategies for your business and audience is critical to your success as an organization.

6. Promote satisfaction and loyalty.

A BDR's interaction with a prospect might be the very first interaction that prospect ever has with your business. So, creating a great first impression right off the bat is crucial to promote interest early on.

Whether a BDR is working to qualify the lead, learn more about the prospect and their needs, or find the right sales rep to work on a deal with them, their interactions with all of your prospects matter.

Once a BDR researches the prospect or begins interacting with them, ensure they tailor all communication towards the prospect. Customizing all content sent their way shows them they’re being listened to and cared for. These actions are professional and leave a strong impression.

In addition to understanding how BDRs help you grow, business development ideas are another powerful way to engage prospects and identify new business opportunities. Let’s take a look.

• Innovate the way you network.
• Offer consultations.
• Provide sales demos for prospects and leads.
• Nurture prospects.
• Provide prospects with several types of content.
• Communicate with marketing.
• Invest in your website.
• Push your employees to expand and refine their skills.

Business development ideas are tactics you can implement to positively impact your company in a multitude of different ways. They can help you identify ideal prospects, network more effectively, improve brand awareness, and uncover new opportunities.

The following tactics are here to get you started — every business and team is different, meaning these ideas may or may not be suited for your specific situation. (So, feel free to modify the list!)

1. Innovate the way you network.

It’s no secret cold calls are less effective than they once were. Instead, innovate the way you network by establishing strong relationships with your prospects. You can do this by meeting with them in person at conferences, trade shows, or events related to your industry.

Browse your online networks including LinkedIn and other social sites for potential customers, too. Reach out to the people who sign up for your email subscription or complete other forms on your site.

2. Offer consultations.

Offer consultations and assessments for prospects. Talking about the ways your product or service applies to their needs will help prospects decide whether or not they’ll convert.

In contrast, consultations and assessments may also bring to light the ways a prospect is not an ideal fit for your product (which is equally as valuable since it prevents you from wasting any time nurturing them or having to deal with an unsatisfied customer down the road).

3. Provide sales demos for prospects and leads.

Provide your prospects and leads with sales demos so they can see how your product or service works in action. Ensure these demos are customized to show a prospect or lead how your product solves their challenge. You can share these demos in person, over email, on your website, or via video chat.

4. Nurture prospects.

Remember to nurture your prospects, whether it’s by phone call, email, meeting, or another mode of communication. The point of lead nurturing is to provide any information needed about your product or service so your prospects can decide whether or not they want to make a purchase.

By nurturing your leads , you’ll be able to tailor the content regarding your brand and product so your leads can better understand how your product will solve their specific pain points. You’ll also be able to show your support for the prospect and ensure they feel heard and understood by your company.

5. Provide prospects with several types of content.

Provide your prospects with different content types such as blogs, videos, and social media posts so they can learn more about your brand and product or service.

It’s best to meet your prospects where they are and provide the content they prefer to read or watch. Ensure all of this content is downloadable and/or shareable so prospects can send it to their team members to show them why your solution is their best option.

6. Communicate with marketing.

Although business development lives in the sales department, that doesn’t mean internal business development work only involves other members of the sales team. Host regular meetings and maintain open lines of communication with the departments at your company that impact your ability to succeed such as marketing and product development.

Think about it this way: Marketing creates content and campaigns for your target audience about how your product or service resolves their challenges. So, why wouldn’t you want to talk to them about the blogs, campaigns, social media posts, and website content they’re creating for the people you’re selling to?

Your reps and BDRs can share any content the marketing team creates directly with prospects to help them convert, as well as inform the marketing team of any content they feel is missing for prospects. If there are projects or campaigns out of your scope, you can opt to hire a marketing agency to help fill the void. But, like your marketing team, they'll need to understand your product and how to connect with your target audience.

7. Invest in your website.

You never get a second chance at a first impression, and in many cases, your website is exactly that — your prospects' first impression of your brand. So, it serves you to make it as accessible, navigable, visible, and helpful as possible.

Taking strides like making your site visually engaging, connecting your social media profiles, optimizing your site for search engines, linking to collateral like sales content , and maintaining an active blog can go a long way when conducting business development.

8. Push your employees to expand and refine their skills and knowledge.

Business development is never stagnant. Strategy, technology, and market conditions are all constantly evolving — so you're best off having your employees stay abreast of these trends.

Anyone involved in your business development should be liable to develop new skills as needed. If your organization adopts any sort of new technology, thoroughly train anyone the change touches on how to use it.

Encourage your employees to learn more about both the nuances of their field and the industries they serve. Is artificial intelligence starting to shift the dynamics of a specific industry? If so, make the BDRs who serve that market learn all they can about how it might change the nature of the companies they interact with.

A business development process is the combination of steps your business takes to grow effectively, boost revenue, improve relationships with leads, and more. These steps are what your business development team will work on every day. It includes everything related to delighting customers along each part of the buyer's journey.

By working through your business development process, your team will have a strong understanding of your organization-wide goals, sales targets, current business situation, who your target audience members are, and more.

How to Do Business Development

• Conduct extensive market research.
• Raise visibility and awareness.
• Promote thought leadership.
• Conduct outreach.
• Qualify leads to pass off to sales.
• Provide exemplary customer service.
• Develop sales content from success stories.

1. Conduct extensive market research.

Successful business development rests, in large part, on you understanding your market and target personas. If you have no idea who you're trying to sell to and the state of the market they comprise, you can't successfully implement any other point on this list.

Study and survey your current customers to see who tends to buy from you. Look into your competition to get a feel for where you fit into your broader market. And take any other strides to get a better feel for the "who" behind your successful sales — without that intel, you'll never be able to shape the "how" side of your business development.

Free Market Research Kit

5 Research and Planning Templates + a Free Guide on How to Use Them in Your Market Research

• SWOT Analysis Template
• Survey Template
• Focus Group Template

2. Raise visibility and awareness.

Business development, as a broader practice, extends beyond your sales org — your marketing department can also play a central role in the process. You can't source a base of potential customers if no one knows who you are.

Actions like constructing an effective website, investing in paid advertising, leveraging social profiles, participating in co-marketing partnerships with industry peers, and maintaining an active blog can all go a long way in supporting successful business development.

3. Promote thought leadership.

This point is sort of an extension of the one above. Establishing credibility is one of the more important steps you can take when doing business development. You can't just stop with prospects knowing who you are — they need to trust you if you're ever going to earn their business.

Publishing in-depth, industry-specific blog content is one way to get there — if you can show that you have a firm grasp on every aspect of your field, you can frame yourself as a reliable, knowledgeable resource for your customers. That kind of trust often translates to sales, down the line. Other media like webinars, white papers, and video content can also help your case.

4. Conduct outreach.

Actively reaching out to prospects is one of the most crucial, traditional elements of business development. You need to touch base with prospects if you're going to vet them and ultimately convert them to qualified leads.

This step is typically supported by extensive research on individual prospects, paired with contacting warm and cold leads proactively but not aggressively. BDRs typically shoulder this responsibility — and for many people, it's the aspect of the process most closely associated with the term "business development."

5. Qualify leads.

Once your BDRs have connected with leads, they need to qualify them to determine their viability and understand whether they're worth the sales org's time and effort. That generally entails having conversations with leads and asking the right qualifying questions to reveal their fit for your product or service.

This is one of the most pivotal moments in the business development process — in some respects, it could be considered its last step. Successfully executing this point typically means the process, as a whole, has worked.

6. Provide exemplary customer service.

Business development is an ongoing process that involves virtually every side of your business in some capacity — and customer service is no exception. Your service org needs to keep current customers happy to generate positive word of mouth and bolster your company's reputation. That kind of effort offers you credibility and can generate referrals, making business development more straightforward and effective.

7. Develop sales content from success stories.

Another part of business development is translating customer satisfaction into actionable, promotable sales content — pointed, product-specific content that's used to generate sales. While marketing content is used for thought leadership and garnering general interest, sales content is used to appeal to potential buyers, looking into your company specifically.

Sales content can come in a variety of forms, including case studies and testimonials — two mediums that lean heavily on your current customer base. When you use customers' experiences to generate interest in your business, your business development efforts essentially come full circle.

By compiling these elements of business development and sharing them among your team, you create an actionable business development strategy or plan that encourages and promotes success and growth. Let's review the different steps involved in creating your business development plan next.

A business development plan is a strategy your team can refer to while working to achieve growth-related goals. Sales managers typically create the business development plan for BDRs to work on.

The purpose of a business development plan (or strategy) is to set realistic goals and targets that allow your reps to grow the business, close more deals, identify prospects, align members of the sales team (and other teams, company-wide), and convert more leads.

1. Craft an elevator pitch.

You can simplify any initial communication with prospects by having an elevator pitch ready to go. This elevator pitch should explain your company’s mission and how your product or service can solve the needs of your target audience. Your elevator pitch should grab the attention of prospects and leads — and get them excited to learn more about what you offer.

Additionally, you can help your team determine which elevator pitches used by both BDRs and reps are most successful in converting leads and then document it in your greater strategy so everyone has access to it.

2. Set SMART goals.

Set SMART goals for your strategy — meaning, make sure your targets are specific, measurable, attainable, relevant, and timely. By creating SMART goals for your business development plan, you’ll be able to ensure these goals are aligned with those of your entire company.

For example, if one of your goals is to increase your number of identified qualified leads this quarter by 5% , make the goal specific by determining the type of prospects you’ll focus on and how you’ll identify them.

Then, decide how you’ll measure your success — perhaps by measuring the number of these prospects who then go on to talk with a sales rep to learn more about the product or service.

You determine this goal is attainable due to the fact you increased your number of qualified leads last quarter by 3%. 5% isn’t too much of a leap.

Your goal is relevant because you know it’ll help your business grow — it pushes you to make a greater impact on your team by contributing to the sales team’s ability to close more deals and boost revenue. Lastly, it’s timely because you’ve set this goal for the quarter.

Free SMART Goal Template

A free template to help you create S.M.A.R.T. goals for marketing campaign success.

• Set your goals
• Calculate your metrics
• Evaluate your success

3. Conduct a SWOT analysis.

As mentioned above, part of any role in business development is to stay up-to-date on market and industry trends and understand your competition. This is where SWOT analysis comes in handy — SWOT stands for strengths, weaknesses, opportunities, and threats . The key to using SWOT analysis correctly is to have a clear goal in mind first.

For example, if your goal is to determine the best way to handle outreach with prospects , you can begin talking to your BDRs, sales reps, sales managers, and current customers about what works best for them.

Next, think about your strengths — what does your business do well? Maybe you have a large support team that provides helpful onboarding for new customers. Or you have several remote reps who can meet face-to-face with prospects in their desired location.

(You might have multiple strengths that make you stand out, so don’t be afraid to list them all and which ones have the greatest impact on your customers.)

Now, think about your weaknesses . Are your product’s limited offerings requiring some leads to consider your competition’s product in addition to yours? Is the need for your product growing faster than your production, or faster than you’re able to establish a large customer support team to assist your customers?

Onto your business opportunities . Think about where you’re going as a business and what you know you can accomplish. For example, maybe your business has recently partnered with another company that can help you boost brand awareness and attract a much broader base of leads and customers.

Lastly, who are your threats ? Think about your current competition — who’s producing a product or service like yours and is attracting a similar target audience? Who could become your competition in the future — is there a market gap that another company (new or established) could identify the need for and begin selling?

SWOT analysis allows you to identify the ways your company can create opportunities to grow and expand. It also helps how you establish new processes to address any weaknesses or threats such as identifying more qualified leads, efficiently converting prospects into customers, and shortening the sales cycle.

4. Determine how you’ll measure success.

Depending on the SMART goals you created and the SWOT analysis you performed, you’ll also need to decide how you’re going to measure your business development success.

Here are some examples of common business development KPIs that can help you analyze your efforts:

• Company growth
• Changes in revenue
• Lead conversion rate
• Leads generated per month/ quarter/ predetermined time
• Prospect and customer satisfaction
• Pipeline value

5. Set a budget.

Depending on the type of business development goals you set for the team, you may determine you need to set a budget. Consider your resources, the cost of any previous business development strategies you’ve developed, and other important operational line items (what you need, who’s involved, etc.).

Collaborate with the greater team to determine the amount you’re willing to, and need to, spend on business development to get the process started at your company.

6. Always keep your target audience in mind.

Whatever it is you’re working towards, keep your target audience and ideal prospects in mind. Assess their needs and understand exactly how your business and product or service will meet their pain points.

After all, this audience is the group who is most likely to buy your product. Make sure your plan addresses them and their needs so your team can convert more of them and grow your business.

7. Choose an outreach strategy.

As we’ve reviewed above, a major component of business development is finding new prospects and potential customers. To find new prospects, you’ll need to decide how you’ll perform outreach, or connect with these potential customers. Here are some ideas:

• Use referrals
• Upsell and cross-sell
• Sponsorship and advertisement

Also, review any expectations or guardrails related to outreach reps are held to so your business has only professional and on-brand interactions with prospects.

Congrats! You’ve just completed your business development plan — with your strategy and ideas, your business will be growing in no time.

Business Development Resources

1. hubspot sales hub.

Best for Businesses Interested in a Wide-Reaching, One-Stop Solution

HubSpot Sales Hub includes a suite of resources that enable more focused, effective business development. Features like email templates and email tracking lend themselves to well-targeted, productive prospecting.

Its conversational intelligence capabilities can provide invaluable insight into the "why" behind your BDRs' overall performance — letting you pinpoint the strengths and flaws in key business development elements like your messaging and pain point assessments.

Sales Hub is a dynamic solution that covers a lot of bases for your sales org — including several beyond business development. But that wide range of applications doesn't undermine its utility for BDRs and their managers. If you're looking for a solution that addresses almost every component of successful business development, consider investing in HubSpot Sales Hub.

2. Bloobirds

Best for Businesses Interested in Keeping BDRs and Top-of-Funnel Activities on Track

Bloobirds is a sales engagement and playbook platform that guides SDRs and closing reps to convert more prospects into customers. It partners with your existing CRM — sitting on top of it to make it more functional for the sales team.

It eliminates admin tasks, makes selling more intuitive, and makes sure reps follow best plays with the in-app playbook's help. Bloobirds helps sales teams flow through their pipeline — it also collects crucial data and creates competitive insights.

3. Leadfeeder

Best for Businesses Struggling to Generate High-Potential Leads

Leadfeeder is a powerful resource for enhancing a central element of any business development efforts — lead generation The platform helps you identify high-potential leads by automatically analyzing your website traffic.

The software removes ISP traffic to pin down visitors' companies and gauge interest. It also lets you create behavioral and demographic filters for better-informed, more productive lead segmentation.

Successful business development often leans, in large part, on your ability to generate high-quality leads — so if you're interested in effectively sourcing those contacts, you'll need to invest in some sort of lead generation software. Leadfeeder is as good a place as any to start.

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4. LinkedIn

Best for Businesses Looking for a Free Way to Source Leads

LinkedIn is one of the most prominent, practical, effective resources for certain key elements of the business development process — namely, prospecting. The value behind leveraging social media for top-of-funnel sales activities isn't exactly some well-kept secret.

Plenty of business development professionals already use channels like LinkedIn to source, screen, and connect with potential leads. Strides like scrolling through skill endorsements, using alumni searches, and engaging with users who have looked at your posts are all excellent ways to find interested prospects and enhance your business development efforts.

Business Development Helps You Grow Better

Business development is a crucial part of any successful company. It’s how you determine the best ways to boost revenue, identify your ideal prospects, generate more leads, and close more deals.

Think about how you can make a strong business development plan and ensure you have the right group of business development reps so you can begin growing your business today.

Editor's note: This post was originally published in July, 2019 and has been updated for comprehensiveness.

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Strategic Business Alignment

Your guide to creating a strategic business development plan.

The People Strategy Leaders Podcast

Every business faces the challenge of crafting an effective business development strategy . But what exactly is strategic business development? In simple terms, it’s a vital tool that ensures long-term success by aligning everyone in your organization towards a common objective.

A well-defined strategy outlines what your organization aims to achieve and the necessary steps to get there. It provides a clear roadmap, guiding your transition from broad directions to specific initiatives and ongoing operations. A strategic business development plan plays a crucial role in driving growth and ensuring sustainable success.

Now, let’s explore the strategic plan further, understand its significance, and dive into the art of crafting a winning business development plan.

Strategic Business Development Plan – What Is It?

A business development strategy is crucial for achieving organizational objectives and driving growth. It involves finding and implementing effective business growth strategies. With a well-defined growth strategy, teams can better understand their goals and contribute to organizational objectives. Business development focuses on attracting and retaining new customers to enhance revenue and expand your organization. By developing a clear plan, your business can plan to achieve these goals.

According to a poll conducted by Bridges Business Consultancy, a staggering 48% of organizations and 85% of businesses fail to achieve even half of their strategic goals. This highlights the importance of creating a strategic business development plan. 

Importance of Strategic Business Development Plan

A well-crafted strategic business development plan is the key to unlock long-term success and growth for your organization. By defining clear goals and actionable plans, businesses can thrive and achieve greatness. But why exactly is a strategic business development plan crucial? Let’s dive into a few compelling reasons.

Improves transparency

Transparency has become recognized as a critical business trait for both customers and employees. By cultivating transparency, you can enhance your company’s success and reputation. From strengthening your sales team to improving employee retention, transparency has the power to make a significant impact. Implementing a strategic growth strategy ensures that everyone in your organization is aware of the goals and their role in achieving them, thus promoting transparency.

Increases sales

At the heart of business development lies growth. Increasing sales is the ultimate goal, and businesses need a plan to make it happen. A strategic business development plan allows you to identify markets and products with high-profit potential, enabling you to prioritize partnerships and make informed decisions. It also helps you reduce expenses, uncover untapped growth opportunities, and allocate resources efficiently. With a solid business development strategy , your bottom line will thrive.

In today’s competitive landscape, businesses must actively seek growth opportunities. A thoughtfully designed business development strategy enables you to expand your clientele, explore new markets, and offer innovative products or services. By identifying your differentiators and value propositions, you’ll set your organization apart from competitors and take a lead in the market.

Also Read: How To Improve Employee Productivity In 2024?

How to create a strategic business development plan.

Effective strategic management involves identifying an organization’s strengths and acknowledging its weaknesses. It goes beyond mere recognition and outlines a robust business strategy that maximizes the benefits and mitigates the drawbacks. A comprehensive corporate development plan comprises various components, each strategically aligned with distinct goals and objectives. Now, let’s delve into a detailed possess to create a business plan:

Define your purpose

A strategic plan serves as the overarching mission or vision statement for a company. When embarking on the creation of a corporate plan, it proves advantageous to initiate the process by clearly defining the goal of your organization . This entails a meticulous identification of the needs, preferences, and pain points of your ideal customers. By gaining a profound understanding of these factors, your plan can be more effectively tailored to cater to their specific requirements. Initiating the strategic planning process with a well-defined purpose sets the foundation for your company to deliver enhanced value over time.

Perform market research

After identifying your target market, it’s time to delve into comprehending their needs. To effectively persuade them to collaborate with you, you need to address the following inquiries:

• What are the major challenges they currently face?
• What specific services pique their interest?
• How do they approach problem-solving at present?
• How can your products or services uplift their current situation?

Once you have solid answers to these questions, it’s crucial to thoroughly research your competitors. Identify what makes you stand out from the crowd and emphasize this unique value proposition to potential clients, leveraging it as your competitive advantage.

Consider SWOT analysis

To gain a profound understanding of your company’s current standing, conducting a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) is a paramount strategy. Each element of the SWOT matrix plays a crucial role in shaping and executing an organization’s strategy. Some factors fall under internal control, while others are significantly influenced by external forces. A SWOT analysis provides a comprehensive view of your business from various perspectives. It not only sheds light on internal aspects for improvement and areas of success but also necessitates an evaluation of the external environment. This evaluation helps identify potential threats and business opportunities that can be either mitigated or seized in the future.”

Provide value to stakeholders

Investing in lasting connections with your clients is a worthwhile expense. Repeat customers not only contribute significantly to your business’s revenue but also come at a lower conversion cost. Moreover, returning customers are more open to your sales pitches, providing valuable insights for your company’s growth. However, remember that your suppliers deserve value too – it’s crucial to prioritize delivering value to them alongside your customers. And let’s not forget about the importance of prioritizing employee satisfaction in your business plan. By doing so, you’ll not only enhance employee morale but also improve customer satisfaction in the process.

Identify ways to monitor progress

Effectively monitoring the progress of your business development strategy is crucial for achieving your goals. One key approach is the utilization of key performance indicators (KPIs) tailored to your strategic objectives. Regularly tracking these KPIs provides real-time insights into the performance of various initiatives, allowing for timely adjustments and improvements. Data analytics tools play a vital role in quantifying metrics such as customer acquisition costs, conversion rates, and website traffic. Additionally, seeking feedback from customers, conducting market research, and implementing surveys can offer qualitative insights that complement quantitative data. 

Make use of technology

Embrace tools and platforms designed to enhance the efficiency of your business development activities. Utilize advanced solutions to manage leads, keep track of interactions, and engage with prospects seamlessly. Leverage social networking sites, implement marketing automation software, and integrate CRM systems to streamline your processes. Maintain flexibility and readiness to adapt to evolving consumer demands and market conditions. Regularly assess and enhance your business development approach to stay ahead and remain competitive in a dynamic business landscape.

Monitor and alter your approach

Regularly monitoring the effectiveness of your business development strategy enables you to make necessary adjustments based on valuable information and insights. Keep a close eye on the progress of your objectives and assess the efficiency of your strategy using key performance indicators (KPIs). Stay proactive by consistently evaluating market developments, gathering customer input, and monitoring competitor activities. 

A comprehensive understanding of your target market, specific objectives, and a clearly articulated value proposition are essential for crafting a successful business growth strategy.

Also Read: Modern Performance Appraisal Types that Create a Winning Culture

Summing it up.

Every successful business has its own unique qualities. That’s why it is crucial to tailor these tactics to align with your specific goals, industry, and target audience. Continuously evaluate your business development efforts and make the necessary adjustments to foster growth and triumph. 

With a well-structured strategic management approach, you can not only enjoy this process but also proudly propel your company forward. Remember, implementing a company plan requires dedication, but it is just the beginning of an exciting journey. By embracing the right planning and utilizing the appropriate resources, your organization stands a fair chance of achieving remarkable success. 

Frequently Asked Questions

1. what is the primary purpose of a strategic business development plan.

A strategic business development plan serves as a roadmap for guiding your company’s growth and success. It outlines goals, identifies opportunities, and sets a clear path for achieving sustainable development. By aligning your business activities with a well-thought-out plan, you can enhance decision-making and improve overall efficiency.

2. How often should I update my strategic business development plan?

Regular updates are crucial for keeping your strategic business development plan relevant and effective. Aim to review and, if necessary, revise the plan at least annually. However, more frequent assessments may be required if there are significant changes in your industry, market conditions, or internal factors. Flexibility and adaptability are key in ensuring your plan remains a dynamic tool for success.

3. What are the key components of a successful strategic business development plan?

A comprehensive strategic business development plan typically includes key components such as a clear mission statement, a thorough analysis of the current business environment, defined short-term and long-term goals, identification of target markets, competitive analysis, and a detailed implementation strategy. It should also outline how progress will be measured and what mechanisms are in place for regular evaluation and adjustments.

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The Ultimate Guide to Business Development in 2022

What Does Business Development Do?

Business development (or biz dev) identifies ways to increase long-term value through establishing your business in new markets, building meaningful partnerships, and increasing the value of an existing customer base.

Business developers collaborate with various business units across the company while influencing the firm’s direction and growth. This can be based on both current business and market trends.

Although business development and sales are closely related, it’s important to note what makes them different.

How is Business Development Different From Sales?

Business development helps you establish and maintain relationships with prospects, increase brand awareness, learn about your buyer personas, and look for new opportunities to promote company growth. In short, it covers every aspect of your business operations.

In contrast, the goal of your sales team is to get new clients. They can generate sales by email outreach, cold calling, or networking. Your sales team's success is measured by how many prospects they convert into customers.

The work of a business developer simplifies the sales manager's job. Let’s take a closer look at what  business development representatives do.

What’s the Role of Business Development Representatives?

Companies typically hire business development representatives (BDRs) when they’re ready to scale from a small startup to a fast-growing company or when inbound leads are insufficient to keep the pipeline full. 

When a business needs more qualified leads than it can generate through digital marketing , BDRs can help by initiating calls with prospects to determine if they'd be an ideal customer for the company. 

If the potential customer is a good fit, the BDR will arrange for a discovery meeting between them and a member of their sales team. From there, it's the sales rep's responsibility to build strong relationships with the prospect and eventually get them to close deals.

Business development reps must know their product and service offerings intimately to communicate their value and purpose to potential clients. 

Other BDR responsibilities include:

• Presenting the business to potential clients
• Identifying client needs and suggesting appropriate products or services
• Customizing product solutions to increase customer satisfaction
• Looking for new business opportunities in the market

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What Are the Activities of Business Development?

Successful business development activities run across various departments, including sales, marketing, product management, and project management.

All these activities are based on the goals set by the  business development team. For example, suppose a business has a successful product in the United States. In that case, the biz dev team might evaluate the further potential for expansion. 

After doing market research , the team found that they could expand the product to new target markets like Australia. The business development team then assesses the Australian markets and concludes that the company can achieve sales worth $2 billion in four years. 

With such goals in place, the sales department can now use its sales strategies to target the customer base in the Australian market.

The main departments and activities influenced by business development are:

• Sales: Salespeople focus on a specific set of customers or markets with a particular revenue goal in mind.
• Marketing: The marketing team promotes and advertises products to sell them to end-users. It plays a complementary role in achieving sales targets.
• Project management: The business development team assesses the cost and time needed to expand a business into new markets. Once they set the goals, the project management team then swings into action to achieve the desired result.
• Strategic partnerships: When entering a new market, the business dev team weighs all the benefits and drawbacks of forming strategic partnerships with local businesses operating in the region. The team then decides if it's worth creating the partnership or going solo.
• Product management: Biz dev teams develop a plan that adheres to legal approvals, cost considerations, and regulatory adherence. The product management team then uses this plan to drive their work.

For instance, let’s say certain medicine compositions are allowed in India but not in France. In that case, the business development team will find out if the market in France requires a customized or new version of the product. They'll then create a product development plan from their research, which the product management team will use when creating medicine for that market.

Builds Crucial Relationships

Relationship-building is a critical component of the business development process. While acquiring new customers has its appeal, keeping existing customers will always result in a higher ROI — and it will cost you 5–25X less . 

So whether it's networking with prospective partners, cultivating existing talent , or courting potential customers, a skilled business developer can zero in on the relationships that require the most attention. 

In doing so, they'll be able to identify new business opportunities, generate leads, and make critical hires.

Boosts Growth and Lowers Costs

Growth is the end goal of business development, and one of the most common metrics for measuring business growth is the bottom line. Creating a strategy to increase the amount of money coming into the business while ensuring less money is going out is critical to business development. 

When you focus on business development, you identify which products and markets have the highest profit potential and which deals to chase first. As a result, you'll make wise business decisions that'll keep costs down and identify areas of funding needed to facilitate expansion.

Helps Improve Your Brand’s Overall Image

A well-known brand can make more money than a lesser-known brand. In fact, the value of the world’s 100 most valuable brands increased by 42% in 2021, totaling a whopping $7.1 trillion. 

Important Skills Business Developers Should Have

As your business grows, you may experience bottlenecks because of failing to notice problems as they emerge. These unexpected issues can arise within your company or outside the business due to, for example, poor customer management. 

In either case, hiring a business developer to identify the problems hindering business growth can be beneficial.

Here are some must-have skills for business developers:

Strong Communication Skills

An excellent business developer must be a team player and have strong communication skills. Teams with effective communication can increase their productivity by up to 25% , and these skills are required to engage all the different stakeholders involved. 

Business developers should also be able to confidently cold call prospects to increase the chances of gaining new clients. 

Understanding Your Business and the Competition

A business developer should understand your products and services. They should also know everything about your competitors to provide you with the leverage needed to outperform them. 

They'll conduct the necessary market research to identify your company's current position and competitive advantage over similar brands in the industry. 

Negotiation & Persuasion Skills

Business development professionals should be tactful and diplomatic at all times. They should know when to compromise and when to take a stand to achieve your business goals. 

They should also be able to win the hearts of your prospects to persuade them to become loyal customers.

High Collaboration Skills

Business development isn't a one-person show. Pumble shares that 86% of employees and executives blame workplace failures on a lack of effective collaboration and communication. 

An effective business developer should be able to influence and build relationships and manage conflicts to get things done. 

Effective Project Management Skills

Since developing a business is a project in itself, good business developers are effective project managers. Companies generally waste 11.4% of their resources due to ineffective project management. 

So, business development managers should be able to set goals, manage projects, establish timelines, manage risk, calculate budgets, delegate tasks, and manage teams.

How To Create a Business Development Strategy

A solid business development strategy instructs your team on how to generate high-value leads that'll ultimately support your organization's long-term goals. 

If you don't have a strategy, your team members may find it hard to identify qualified prospects . They may waste time developing relationships with prospects that'll never convert. 

That said, here are three main steps to developing a reliable business development strategy:

Identify Your Audience and Competitive Landscape

Crafting a successful business development strategy starts with identifying your target audience. Focus on specific companies or clients that present significant growth opportunities for your business. 

That's crucial because business development is a long-term game. The customer relationships you build may take months or even years to turn into sales. So, you don't want to build relationships with unqualified prospects.

Moreover, identify other businesses operating in your industry and get a clear picture of what they're offering to differentiate your product and deliver value to your customers.

Determine Which Channels To Use To Achieve Your Business Targets

Once you've identified your target audience and understood the competitive landscape, outline the channels you'll use to achieve your targets. That involves analyzing your yearly revenue goals and developing specific ways to achieve them. 

The most effective business development channels are a combination of advertising, networking, referrals, content marketing, and cold calls.

Set SMART Goals and Choose Effective KPIs

Set SMART — specific, measurable, attainable, relevant, and time-bound — goals for each channel to measure and track your progress. 

Your business development objectives don't have to be directly related to revenue generation, but they should contain strategies for introducing prospects to your sales funnel .

In addition, ensure you can measure those goals with relevant, meaningful KPIs that reflect your company's health. 

These metrics should give you a good idea of how effective your business development efforts are.

Thanks to inbound and the HubSpot software, we’ve been able to bridge the gap between marketing and closed sales.

Charl Grobler

National Marketing and Product Planning Manager

Suzuki South Africa

Wrapping Up

Business development is vital to any successful company. It helps you figure out the best ways to identify your ideal prospects, generate more leads, close more deals, and boost revenue.

However, you must carefully craft your business development strategy to avoid losses resulting from misguided attempts to gain new clients and business opportunities.

A simple business development plan is far more effective than having several complex strategies in the hopes of seeing positive results. When implemented correctly, fewer elements always produce better results.

Learn about HubSpot's sales tools that are built to help your business build for growth.

Scale quick, stay lean. Bring your teams together with HubSpot’s CRM.

Frequently Asked Questions

What qualifications do you need for business development.

Most companies prefer candidates who have a Bachelor's degree in marketing, business, or a related field. They also want individuals with basic knowledge of CRM software and MS Office and an understanding of different markets and marketing strategies.

Whatis a business development executive?

A business development executive oversees the business development process within the company to promote its long-term growth. This position is ideal for people who enjoy working as part of a corporate management team. 

You can do well as a business development executive if you have a knack for numbers and sales strategies, strong communication and interpersonal skills, and work well under pressure.

What is the difference between marketing and business development?

A marketing department focuses on the consumer, their journey from awareness to loyalty, and the strategies used to get them there. 

Business development, however, focuses on the tasks and processes that'll increase revenue opportunities.

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How to write a business development plan: a step by step guide.

So we’ve already tackled how to write the infamous business plan , but now that you’re in the growth stage of your business – what’s next?

Many business owners will look to write a business development plan with the aim to make their business better. Running a business is never a stationary job, you constantly have to be looking to grow and improve.

But what exactly is a business development plan and how do you write one? Let’s find out.

Here’s What We’ll Cover:

What Is a Business Development Plan?

How to write a business development plan, key takeaways.

A business development plan is a document put together by the business owner with the aim to grow and improve their business. The plan will set goals for growth and explain how you will achieve them.

A business development strategy can have a short-term or long-term focus, or both. They should also be constantly reviewed and revised as things shift and your goals may change.

A health plan is one that builds as your business evolves.

A standard business development strategy can be split up into 6 different sections, each one with a different aim and purpose. These sections are:

You should always be looking to grow your business. In this section, you will identify where growth will come from. For example, whether it’s new product development, adding different services or breaking into new markets. Your main business development goals should always point towards growth.

According to a U.S. Bank study, 82% of small businesses fail because of poor cash flow management and understanding. That’s why it’s vital that you have a constant eye on your funding and your bottom line.

You need to understand how you’ll fund your business development. So in this section, you should lay out your current capital, and how much more you will need to sustain growth.

3. Financial Goals

You should have a good idea of your current revenue, costs and profits. These numbers can then be used as a starting point for setting new, more ambitious revenue goals. This is for when you have expanded and developed your business.

4. Operational Needs

When growing a business, your operational needs will change. For example, what started out as a two-person job can develop into needing a whole team of people. So in this section, you will need to identify what things about your business will need to change to accommodate and promote growth.

5. Sales and Marketing

No business can succeed without a strong and stable sales team and marketing team. As your business grows, so will your sales and marketing needs. So you will need to take the time to figure out your target market and what sales and marketing efforts will promote growth. You should then put all of your focus on those efforts.

It’s vital that your sales process and marketing strategies are strong and sturdy enough to support a growing business.

6. Team Needs

Every strong business needs a strong team around it. When you started your business, it’s likely that you shouldered a lot of the jobs and responsibilities. As your business grows, you’ll soon come to realize that you can no longer do this alone.

So as a business developer, you need to think about what jobs and tasks you are best and most effective at. You should then correctly delegate the other responsibilities to the appropriate team members. This is often a good way to figure out if you have the right team around you. If you dread the thought of offloading tasks to your team, you may not have the trust in your team that you should.

Business development plans may seem like a relatively daunting task. But once you figure out the basics then they can almost write themselves.

You need to have an open mindset, a realistic approach and the ability to accept some potential failures.

Expanding and developing a business is hard work, but with the right plan in place, you are giving yourself the best chance possible.

Are you looking for more business advice on everything from starting a new business to new business practices?

Then check out the FreshBooks Resource Hub .

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How to Develop a Business Strategy: 6 Steps

• 25 Oct 2022

Business strategy can seem daunting, and for good reason: It can make or break an organization. Yet, developing a strong strategy doesn’t need to be overwhelming.

In the online course Business Strategy , Harvard Business School Professor Felix Oberholzer-Gee posits that strategy is simple. His secret? Focus on your organization’s value creation.

“Strategy often sounds like a lofty concept that only the most senior executives can develop,” Oberholzer-Gee says. “But actually, anyone can think and act strategically. It doesn’t need to be difficult; all you need is a proven framework.”

Here’s a breakdown of why business strategy is important, the basics of value-based strategy, and six steps for developing your own.

Why Do You Need a Business Strategy?

Business strategy is the development, alignment, and integration of an organization’s strategic initiatives to give it a competitive edge in the market. Devising a business strategy can ensure you have a clear plan for reaching organizational goals and continue to survive and thrive.

According to a study by Bridges Business Consultancy , 48 percent of organizations fail to meet half of their strategic targets and 85 percent fail to meet two-thirds, highlighting why dedication to the business strategy process is crucial.

One type of business strategy is called value-based strategy, which simplifies the process by leveraging the value stick framework to focus on the advantage your business creates.

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What Is Value-Based Strategy?

Value-based strategy , also called value-based pricing, is a pricing method in which an organization relies on the perceived value of its goods and services to determine its pricing structure and resource allocation.

The value stick framework can be used to visualize how various factors impact each other and determine which initiatives to pursue to increase value for all parties.

The value stick has four factors:

• Willingness to pay (WTP) : The highest price a customer is willing to pay for your product or service
• Price : The amount customers have to pay for goods or services
• Cost : The amount a company spends on producing goods or services
• Willingness to sell (WTS) : The lowest amount suppliers are willing to accept for the materials required to produce goods or services

To determine how to best create value, you can toggle each factor on the value stick to see how the others are affected. For instance, lowering price increases customer delight.

"As strategists, we really ask three questions,” Oberholzer-Gee says in Business Strategy. “How can my business best create value for customers? How can my business create value for employees? And how can my business create value by collaborating with suppliers? Think of a company's strategy as an answer to these three questions."

Related: 4 Business Strategy Skills Every Business Leader Needs

6 Steps to Develop a Value-Based Business Strategy

1. define your purpose.

When approaching business strategy, defining your organization’s purpose can be a useful starting point.

This is vital in creating customer and employee value, especially if your organization’s purpose is linked to a cause such as environmental protection or alleviating specific social issues.

A recent survey conducted by clean energy company Swytch found that nearly 75 percent of millennials would take a decrease in salary if it meant working for an environmentally responsible company. Nearly 40 percent selected one job over another because of an organization’s sustainability practices.

Additionally, research in the Harvard Business Review shows that consumers’ motivation to buy from sustainable brands is on the rise. Sales of products marked as sustainable grew more than five times faster than those that weren’t.

By starting with purpose, your organization can create more value down the line.

2. Assess Market Opportunity

Next, understand your market’s competitive landscape. Which companies own shares of the market? What differentiates your competitors’ products from yours? Are there any unmet needs your organization could take advantage of?

Conducting this research before planning a strategy is critical in identifying how your organization provides unique customer value and opportunities to create even more.

3. Create Value for Customers

With an understanding of the market and your company’s purpose, you can determine how your organization provides unique or greater value and strategize ways to improve.

On the value stick, the value captured by customers is called “customer delight.” It can be increased by raising their willingness to pay and decreasing the product’s price. If lowering the price isn’t an option, brainstorm how you could make the product more valuable to customers, thus increasing their willingness to pay.

Some ways to create customer value include:

• Lowering the product’s price
• Increasing the product’s physical quality and longevity
• Providing quick, high-quality customer service and a smooth shopping experience
• Leveraging network effects , if applicable, to create a community of users
• Incorporating an environmental or social cause into processes, packaging, and branding

4. Create Value for Suppliers

In addition to creating value for customers, you also need to provide value for suppliers. Suppliers can include any company that provides raw materials, labor, and transportation to help your organization produce goods or deliver services.

Supplier surplus, also called supplier delight, is created when the cost of materials increases or their willingness to sell decreases. The relationship between a firm and its suppliers can be contentious, given that both want to increase their margins. Yet, there are ways to create value for both parties.

Some ways to create value for suppliers include:

• Agreeing to pay more for higher quality materials : While this increases the supplier surplus, it may also increase customer delight by raising willingness to pay, or increase the firm’s margin by allowing you to raise prices.
• Working with the supplier to increase efficiency : This strategy can increase supplier surplus by lowering the overall cost of the supplier’s labor and their willingness to sell.

5. Create Value for Employees

Creating value for employees is a critical part of an effective business strategy and can be assessed using the value stick. Think of your employees as the “supplier” of labor and the supplier margin as employee satisfaction.

Employee satisfaction can be increased by raising wages or lowering the minimum salary they’re willing to receive by delivering value in other ways. Satisfied employees may provide a better customer experience, resulting in increased customer delight.

The value you provide employees ensures they’re motivated to do their best work, develop their skills, and stay with your company long-term.

Some examples of ways to create value for your employees include:

• Offering competitive salaries and bonuses
• Offering benefits like ample paid vacation and sick days, generous parental leave, and wellness budgets
• Providing flexibility of work location, whether your team is fully remote or hybrid
• Aiding in professional development
• Creating a workplace rich with a diversity of experiences, identities, and ideas
• Fostering a supportive organizational culture

One example from Business Strategy is that of a call center for a diagnostics company. The employees were being paid minimum wage and expressed that the analytical nature of their phone calls with customers warranted higher pay. They also expressed pain points about cumbersome tasks and work conditions.

When a pay increase was implemented for all employees, along with operational changes to make processes smoother, employee productivity increased to the point that it balanced out the higher cost of salaries.

Because the employees’ satisfaction increased, they also began providing better experiences on the phone with customers. This increased the customers’ willingness to pay, directly impacting customer delight.

6. Map Strategy to Actionable Tasks and KPIs

Amidst creating value for each of the three groups, don’t forget the fourth party that needs value: your company. By creating value for employees, suppliers, and customers, you’re creating value for your firm, too.

To ensure you’re tracking to goals, determine your key performance indicators, what metrics constitute success, and how you’ll report results over time. Then, break each of the above value-creation goals into action items. For instance, what steps can you take to increase your employees’ compensation? Who will be responsible for each task?

Having actionable assignments and clear metrics for success will allow for a smooth transition from strategy formulation to execution.

Building Your Strategic Skill Set

By leveraging the value stick, you can create a business strategy that provides value to employees, customers, suppliers, and your firm.

To develop your strategies further and dig deeper into how to navigate value creation, consider taking an online course like Business Strategy . Professor Oberholzer-Gee walks through real-world examples of business challenges, prompts you to consider how you’d create value, and then reveals what those business leaders did and how you can apply the lessons to your organization.

Want to learn more about how to craft a successful strategy for your organization? Explore Business Strategy , one of our online strategy courses , to learn how to create organizational value. Not sure which course is the right fit? Download our free flowchart .

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What Is Business Development?

• Understanding the Basics
• Areas of Development
• The Process
• Creating a Plan
• Skills Needed

The Bottom Line

• Small Business
• How to Start a Business

Business Development: Definition, Strategies, Steps & Skills

Why more and more companies worldwide are embracing this planning process

In the simplest terms, business development is a process aimed at growing a company and making it more successful. That can include seeking new business opportunities, building and sustaining connections with existing clients, entering strategic partnerships, and devising other plans to boost profits and market share.

Key Takeaways

• The overarching goal of business development is to make a company more successful.
• It can involve many objectives, such as sales growth, business expansion, the formation of strategic partnerships, and increased profitability.
• The business development process can impact every department within a company, including sales, marketing, manufacturing, human resources, accounting, finance, product development, and vendor management.
• Business development leaders and team members need a wide range of both soft and hard skills.

How Business Development Works Within an Organization

Business development, sometimes abbreviated as BD, strives to increase an organization's capabilities and reach in pursuit of its financial and other goals. In that way, it can impact—and also call upon the specialized skills of—a variety of departments throughout the organization.

As the financial services giant American Express puts it, "When it comes to organizational growth, business development acts as the thread that ties together all of a company's functions or departments, helping a business expand and improve its sales, revenues, product offerings, talent, customer service, and brand awareness."

For example:

Sales and Marketing

Sales personnel frequently focus on a particular market or a particular (set of) client(s), often for a targeted revenue number. A business development team might assess the Brazilian market, for example, and conclude that sales of $1.5 billion can be achieved there in three years. With that as their goal, the sales department targets the customer base in the new market with their sales strategies.

Business development often takes a longer-range perspective in setting goals than many sales departments have in the past. As the Society for Marketing Professional Services puts it, "A traditional view of sales is akin to hunting, but business development is more like farming: it's a longer-term investment of time and energy and not always a quick payoff."

Marketing , which oversees the promotion and advertising of the company's products and services, plays a complementary role to sales in achieving its targets.

A business development leader and their team can help set appropriate budgets based on the opportunities involved. Higher sales and marketing budgets allow for aggressive strategies like cold calling , personal visits, roadshows, and free sample distribution. Lower budgets tend to rely on more passive strategies, such as online, print, and social media ads, as well as billboard advertising.

Legal and Finance

To enter a new market, a business development team must decide whether it will be worth going solo by clearing all the required legal formalities or whether it might be more sensible to form a strategic alliance or partnership with firms already operating in that market. Assisted by legal and finance teams, the business development group weighs the pros and cons of the available options and selects the one that best serves the business.

Finance may also become involved in cost-cutting initiatives. Business development is not just about increasing market reach and sales, but improving the bottom line . An internal assessment revealing high spending on travel , for instance, may lead to travel policy changes, such as hosting video conference calls instead of on-site meetings or opting for less expensive transportation modes. The outsourcing of non-core work, such as billing, technology operations, or customer service, may also be part of the development plan.

Project Management/Business Planning

Does an international business expansion require a new facility in the new market, or will all the products be manufactured in the base country and then imported into the targeted market? Will the latter option require an additional facility in the base country? Such decisions are finalized by the business development team based on their cost- and time-related assessments. Then, the project management /implementation team can swing into action to work toward the desired goal.

Product Management and Manufacturing

Regulatory standards and market requirements can vary across regions and countries. A medicine of a certain composition may be allowed in India but not in the United Kingdom, for example. Does the new market require a customized—or altogether new—version of the product?

These requirements drive the work of product management and manufacturing departments, as determined by the business strategy. Cost considerations, legal approvals, and regulatory adherence are all assessed as a part of the development plan.

Vendor Management

Will the new business need external vendors ? For example, will the shipping of a product require a dedicated courier service? Will the company partner with an established retail chain for retail sales? What are the costs associated with these engagements? The business development team works through these questions with the appropriate internal departments.

10 Potential Areas for Business Development

As noted earlier, business development can require employees throughout an organization to work in tandem to facilitate information, strategically plan future actions, and make smart decisions. Here is a summary list of potential areas that business development may get involved in, depending on the organization.

• Market research and analysis: This information helps identify new market opportunities and develop effective strategies.
• Sales and lead generation: This involves prospecting, qualifying leads, and coordinating with the sales team to convert leads into customers.
• Strategic partnerships and alliances: This includes forming strategic alliances, joint ventures, or collaborations that create mutually beneficial opportunities.
• Product development and innovation: This involves conducting market research, gathering customer feedback, and collaborating with internal teams to drive innovation.
• Customer relationship management: This involves customer retention initiatives, loyalty programs, and gathering customer feedback to enhance customer satisfaction and drive repeat business.
• Strategic planning and business modeling: This includes identifying growth opportunities, setting targets, and implementing strategies to achieve sustainable growth.
• Mergers and acquisitions: This involves evaluating potential synergies, conducting due diligence , and negotiating and executing deals.
• Brand management and marketing: This includes creating effective marketing campaigns, managing online and offline channels, and leveraging digital marketing techniques.
• Financial analysis and funding: This includes exploring funding options, securing investments, or identifying grant opportunities.
• Innovation and emerging technologies: This involves assessing the potential impact of disruptive technologies and integrating them into the organization's growth strategies.

The Business Development Process in Six Steps

While the specific steps in the business development process will depend on the particular company, its needs and capabilities, its leadership, and its available capital, these are some of the more common ones:

Step 1: Market Research/Analysis

Begin by conducting comprehensive market research to gain insights into market trends, customer needs, and the competitive landscape. Analyze data and gather additional information to identify potential growth opportunities and understand the market dynamics.

Step 2: Establish Clear Goals and Objectives

Leveraging that research, define specific objectives and goals for business development efforts. These goals could include revenue targets, market expansion goals, customer acquisition targets, and product/service development objectives. Setting clear goals provides a focus for the business development process.

Step 3: Generate and Qualify Leads

Use various sources, such as industry databases, networking , referrals, or online platforms to generate a pool of potential leads. Identify individuals or companies that fit the target market criteria and have the potential to become customers. Then, evaluate and qualify leads based on predetermined criteria to determine their suitability and potential value.

Step 4: Build Relationships and Present Solutions

Initiate contact with qualified leads and establish relationships through effective communication and engagement. Utilize networking events, industry conferences, personalized emails, or social media interactions to build trust and credibility. As your relationship forms, develop and present tailored solutions that align with the client's needs. Demonstrate the value proposition of the organization's offerings and highlight key benefits and competitive advantages.

Step 5: Negotiate and Expand

Prepare and deliver proposals that outline the scope of work, pricing, deliverables, and timelines. Upon agreement, coordinate with legal and other relevant internal teams to ensure a smooth contract execution process.

Step 6: Continuously Evaluate

Continuously monitor and evaluate the effectiveness of business development efforts. Analyze performance metrics , gather feedback from clients and internal stakeholders, and identify areas for improvement. Regularly refine strategies and processes to adapt to market changes and optimize outcomes.

While it's common for startup companies to seek outside assistance in developing the business, as a company matures, it should aim to build its business development expertise internally.

How to Create a Business Development Plan

To effectively create and implement a business development plan, the team needs to set clear objectives and goals—ones that are specific, measurable, achievable, relevant, and time-bound (SMART). You can align these objectives with the overall business goals of the company.

Companies often analyze the current state of the organization by evaluating its strengths, weaknesses, opportunities, and threats through a SWOT analysis . That can make it easier to identify target markets and customer segments and define their unique value proposition.

A substantial component of a business development plan is the external-facing stages. It should lay out sales and marketing strategies to generate leads and convert them into customers. In addition, it may explore new potential strategic partnerships and alliances to expand your reach, access new markets, or enhance your offerings.

Teams should conduct a financial analysis and do resource planning to determine the resources required for implementing the plan. Once you implement, you should track progress against the key performance indicators (KPIs) you've chosen.

Skills Needed for Business Development Jobs

Business development is a fast-growing field across industries worldwide. It is also one that calls upon a wide range of hard and soft skill sets.

Leaders and other team members benefit from well-honed sales and negotiating skills in order to interact with clients, comprehend their needs, and sway their decisions. They have to be able to establish rapport, cope with challenges, and conclude transactions. They need to be able to communicate clearly, verbally and in writing, to both customers and internal stakeholders.

Business development specialists should have a thorough awareness of the market in which they operate. They should keep up with market dynamics, competition activity, and other industry developments. They should be able to see potential opportunities, make wise judgments, and adjust tactics as necessary. Because many of their decisions will be data-driven, they need good analytical skills.

Internally, business development practitioners need to be able to clarify priorities, establish reasonable deadlines, manage resources wisely, and monitor progress to guarantee timely completion.

Finally, people who work in business development should conduct themselves with the utmost morality and honesty. They must uphold confidentiality, act legally and ethically, and build trust with customers and other stakeholders.

Why Is Business Development Important?

In addition to its benefits to individual companies, business development is important for generating jobs, developing key industries, and keeping the economy moving forward.

What Are the Most Important Skills for Business Development Executives?

Development executives need to have leadership skills, vision, drive, and a willingness to work with a variety of people to get to a common goal.

How Can I Be Successful in Business Development?

Having a vision and putting together a good team are among the factors that help predict success in business development. A successful developer also knows how to write a good business plan, which becomes the blueprint to build from.

What, in Brief, Should a Business Development Plan Include?

A business development plan, or business plan , should describe the organization's objectives and how it intends to achieve them, including financial goals, expected costs, and targeted milestones.

Business development provides a way for companies to rise above their day-to-day challenges and set a course for a successful future. More and more companies, across many different types of industries, are coming to recognize its value and importance.

American Express. " Business Development and Its Importance ."

Society for Marketing Professional Services. " What Is Business Development? "

World Economic Forum. " The Future of Jobs Report 2020 ," Page 30.

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How to Create the Right Business Development Plan

Key Highlights

• A business development plan is a strategic roadmap that outlines the steps and strategies needed to achieve specific business goals, such as identifying new opportunities, expanding into new markets, forging partnerships, and improving overall performance.
• A well-crafted business development plan provides clear direction, allocates resources efficiently, aligns teams, and allows for tracking progress and measuring success.
• Key components of a business development plan include setting goals, understanding target audiences, analyzing the competition, creating marketing and sales strategies, and implementing action plans.
• Startups should focus on high-impact growth opportunities, maximize their marketing budget, build strategic partnerships, and prioritize teamwork. Large organizations should invest in long-term strategic initiatives, diversify their business development efforts, leverage their resources and expertise, and establish talent development programs.

Whether steering a fresh-faced startup or commanding a massive corporate ship, mastering the art of crafting a robust business development plan is your secret weapon for success.

In this comprehensive guide, we’ll take you through the process and strategies of creating a robust business development plan. Whether it’s leveraging market research to identify new opportunities or utilizing the power of partnerships to accelerate growth, these strategies will equip you with the tools to navigate the dynamic business landscape confidently.

• What is a Business Development Plan?

A business development plan is a strategic roadmap that helps a company grow and succeed. It outlines the steps and strategies needed to achieve specific business goals. These goals may include identifying new opportunities, expanding into new markets, forging partnerships, and improving overall performance.

Now, you might be wondering why you need a business development plan. First, it provides a clear direction for your company’s growth, ensuring your efforts are focused and targeted. For example, if your goal is to enter a new market, the plan will outline the necessary research , partnerships, and marketing efforts required to achieve that goal.

But that’s not all. A well-crafted business development plan also helps you allocate resources more efficiently , preventing wasted time and money. By outlining priorities and setting realistic timelines, you can ensure that every aspect of your business gets the attention it deserves.

Moreover, a business development plan can be one of the most powerful tools for team alignment . When everyone on your team understands the company’s objectives and strategies, they are more likely to work together seamlessly, improving overall productivity and efficiency.

A solid plan also allows you to track progress and measure success. By setting specific targets and monitoring key performance indicators (KPIs), you can quickly identify areas that need improvement and adjust your strategies accordingly.

In short, a business development plan is your company’s GPS, guiding you toward growth and success. By creating a comprehensive and actionable plan, you can ensure that your business is always moving forward, ready to seize new opportunities and overcome challenges along the way.

• Key Components of a Business Development Plan

A comprehensive business development plan should include several key components to guide your organization’s growth efforts. These components provide a structured framework for identifying, evaluating, and pursuing growth opportunities. 

Here’s a detailed look at each element:

• Goals : Clearly defined objectives and measurable targets guide your business development efforts. These goals should align with your overall business objectives and include short-term and long-term targets. When setting goals, consider using the SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) to ensure they are clear and actionable.
• Target audience : A thorough understanding of your ideal customers contributes to crafting a more effective business development plan. This includes identifying their needs, preferences, and behaviors. In addition, understanding your target audience can tailor your marketing and sales strategies to reach and engage them more effectively. To identify your target audience, consider conducting market research through surveys, interviews, and focus groups, analyzing demographic data, and studying your competitors’ customer base.
• Competition analysis : A detailed examination of your competitors is necessary to identify their strengths and weaknesses and potential opportunities for differentiation. This analysis should include data on market share, product offerings, pricing strategies, marketing tactics, and customer experience. By understanding your competition, you can develop a unique value proposition that sets your organization apart and attracts your target audience.
• Marketing and sales strategies : A well-integrated strategy to engage your target audience, advertise your products or services, and produce leads significantly contributes to effective business development. Your marketing and sales strategies should be tailored to your target audience’s preferences and behaviors, using the most effective channels and tactics for reaching them. This may include content marketing, social media advertising, email campaigns, events, and other promotional activities.
• Action plans : A clear, step-by-step guide that lists the tasks, duties, and deadlines needed to reach your business development objectives is valuable for maintaining focus on your progress. This action plan should include short-term tasks, such as launching marketing campaigns or attending networking events, and long-term initiatives, like developing new products or entering new markets. Regularly reviewing and updating your action plan will ensure that your business development efforts remain focused and aligned with your objectives.
• Business Development Process

The business development process is a series of steps to identify, evaluate, and pursue growth opportunities. While the exact process may vary between organizations, it typically includes the following stages:

• Market research and analysis: In this stage, you’ll gather information about your target market, including customer demographics, preferences, and pain points. This research will help you identify potential opportunities and understand the competitive landscape better. Techniques for market research include surveys, interviews, focus groups, and analysis of existing data sources. For example, a software company looking to expand its product offerings might conduct surveys to determine which features are most desired by potential customers, helping them tailor their new product to meet market gaps.
• Identifying potential opportunities: Based on your market research, you’ll identify growth opportunities that align with your organization’s strengths and capabilities. This may include entering new markets, developing new products or services, targeting new customer segments, or forging strategic partnerships. For instance, a small e-commerce business might realize that its products appeal to a specific age group and decide to target this demographic more aggressively with marketing campaigns.
• Evaluating the feasibility of each opportunity : Once you’ve identified potential growth opportunities, assess their practicality. This involves analyzing the potential benefits, risks, and resources required for each option. You’ll want to consider factors such as market size, competition, barriers to entry, and the potential return on investment (ROI) . For example, a manufacturing company considering expanding its production capacity might delve into specifics such as the costs of acquiring new machinery, hiring and training additional staff, potential supply chain complexities, and the projected increase in revenue from enhanced production capacity.
• Developing a business development strategy : After evaluating the feasibility of each opportunity, you’ll create a strategic plan to pursue the most promising ones. This plan should outline your objectives, target markets, value proposition, and the specific tactics you’ll use to reach your goals. Your strategy may also include a timeline for implementation and key performance indicators (KPIs) to measure progress. For example, a health and wellness company might enter a new market by launching a line of supplements. Its strategy could involve targeted marketing campaigns, influencer partnerships, and social media marketing.
• Implementing the strategy and measuring results: In this final stage, you’ll implement your business development plan. This involves executing the tactics outlined in your strategy, such as launching marketing campaigns, developing new products, or establishing partnerships. Throughout the implementation process, ensure you monitor your results using the KPIs established earlier. Regularly measuring your progress will help you identify areas for improvement and make any necessary adjustments to your strategy. For instance, a B2B service provider might track the number of new clients acquired, revenue growth, and customer satisfaction scores to gauge the effectiveness of their business development efforts and make data-driven decisions to optimize their approach.
• Creating a Business Development Plan

Let’s consider a hypothetical example of a software company aiming to expand into the healthcare industry to demonstrate how a business development plan can be created.

• Step 1: Set Clear Goals and Objectives

The company sets a specific goal: “Increase our market share in the healthcare industry by 15% within the next two years.” This goal is SMART, as it is specific, measurable, achievable, relevant, and time-bound.

• Step 2: Conduct Market Research and Identify Your Target Audience

The company conducts market research to understand the healthcare industry’s needs, preferences, and pain points. They gather information through surveys, interviews, and focus groups with healthcare professionals and analyze existing data sources such as industry reports, whitepapers, and case studies.

• Step 3: Analyze Your Competition

The software company identifies its key competitors in the healthcare market, analyzing its product offerings, market share, pricing strategies, marketing tactics, and customer experience to understand its strengths and weaknesses and find potential areas for differentiation.

Step 4: Develop Marketing and Sales Strategies Based on market research and competitor analysis insights, the company tailors its marketing and sales strategies to the healthcare industry. They develop targeted content marketing campaigns, engage healthcare influencers, attend industry events, and create healthcare-specific case studies to showcase their software solutions’ value.

• Step 5: Create an Action Plan

The company outlines specific steps, responsibilities, and deadlines to expand into the healthcare market. They assign tasks to team members, establish clear communication channels for progress tracking, and ensure everyone is working towards the same objective.

• Step 6: Monitor and Measure Results

The company tracks the performance of its business development activities using key performance indicators (KPIs), such as the number of healthcare leads generated, conversion rates, and revenue growth in the healthcare sector. They regularly review these results to make informed decisions about adjusting strategies and allocating resources more effectively.

• How to Customize a Plan for Startups vs. Large Organizations

The development of a business, whether a startup or a large organization, requires a thorough understanding of its unique needs and opportunities. Nonetheless, creating a business development plan might vary between startups and large organizations. Startups often have limited resources and focus on immediate growth opportunities. 

In contrast, large organizations may allocate more resources to long-term strategic initiatives. Regardless of your organization’s size, tailoring your business development plan to meet your unique needs and goals is valuable.

• For Startups
• Identify high-impact growth opportunities : When creating an action plan for business development, startups might consider focusing on options that offer quick wins. For example, a startup could target a niche market segment with unmet needs or provide a unique solution to an existing problem. Airbnb, a startup in its early days, tapped into the unmet demand for affordable accommodations by allowing homeowners to rent out their spaces to travelers.
• Maximize your startup marketing budget : Startups frequently work with restricted budgets, making it necessary to utilize economical business development and marketing channels that deliver the most significant ROI. For instance, content marketing, social media, and email marketing can be powerful tools for startups to build brand awareness and engage with their target audience without breaking the bank. In addition, consider prioritizing essential expenses, seeking strategic partnerships, and exploring innovative ways to reduce costs and increase efficiency throughout your business operations.
• Build a strong network of strategic partners : Partnerships can help startups access new customers, resources, and expertise. For example, a startup could partner with complementary businesses to offer bundled services, co-host events, or cross-promote products. Dropbox, for instance, partnered with Samsung to provide pre-installed Dropbox storage on Samsung devices , significantly increasing their user base. To connect with larger companies for potential partnerships, attend industry events, conferences, and trade shows, and leverage social media platforms like LinkedIn to identify and engage with key decision-makers. Establishing relationships with industry leaders can open doors for collaboration.
• Prioritize teamwork and collaboration : Startups often feature smaller teams, so establishing a teamwork-driven atmosphere that bolsters productivity and capitalizes on resource allocation proves beneficial. Encourage open communication, delegate responsibilities, and set clear expectations to ensure your team works efficiently and effectively towards your business development goals.
• For Large Organizations
• Invest in long-term strategic initiatives : Large organizations can benefit from focusing on strategic business development initiatives that capitalize on their established market presence and resources. For example, large businesses can diversify their business development activities to mitigate risks and capitalize on growth opportunities. This may involve exploring new customer segments, entering different industries, or adopting new technologies. Google’s diversified portfolio, including investments in artificial intelligence, self-driving cars, and renewable energy, demonstrates this approach.
• Diversify your business development efforts : Large organizations can explore opportunities in new markets and industries to drive innovation and growth beyond their core business. This can include investing in research and development (R&D) to create innovative products or forming strategic partnerships with companies from other sectors. Amazon’s continuous expansion into new industries, such as healthcare and grocery, exemplifies this approach. By broadening their scope, large organizations can capitalize on emerging trends and stay ahead of the competition.
• Leverage your organization’s resources and expertise : Large organizations have a wealth of resources and expertise at their disposal. They can develop innovative solutions and strategies to drive business growth by tapping into this knowledge. Take IBM, for example. This tech giant leverages its profound technological know-how and data analysis expertise to develop ground-breaking solutions, like their AI platform, Watson. Watson has revolutionized industries ranging from healthcare, where it aids in diagnosing diseases and suggesting treatments, to finance, where it helps banks in risk assessment and fraud detection. The key here is leveraging what you have to create solutions that drive growth and add value for your clients’ businesses. 
• Establish robust talent development programs : One unique strength of large organizations is their capacity to develop and nurture talent within their ranks. These businesses can continuously enhance their workforce skills by investing in comprehensive training and development programs, fueling innovation and growth. This approach also helps to retain top performers, reducing turnover and promoting a high-performance culture. For instance, consider the case of General Electric. GE’s renowned leadership development programs have been instrumental in grooming a cadre of leaders who have gone on to hold top positions within GE and other major corporations. Large organizations can foster a culture of excellence, innovation, and continuous improvement by focusing on talent development.
• Strategies for Generating Creative Business Development Ideas

Don’t be afraid to challenge conventional wisdom and explore alternative business development models that deliver value to your customers. Innovation contributes to business growth and helps maintain a  competitive edge.

Here are some tips and examples to help you develop innovative business development ideas:

• Encourage a culture of innovation : Foster an environment where employees feel empowered to share their ideas, experiment, and take risks. Promote open communication and collaboration and recognize and reward innovative thinking. Google’s “20% time” policy, which allows employees to dedicate 20% of their working hours to passion projects, has resulted in successful products like Gmail and Google Maps.
• Monitor industry trends and technological advancements : Stay informed about the latest developments in your industry and related technology sectors. This can help you identify new opportunities for growth and stay ahead of the competition. For instance, consider the rapidly advancing field of AI in healthcare. Companies like Zebra Medical Vision leverage AI for early disease detection , using sophisticated algorithms to analyze medical imaging data and detect anomalies that could indicate conditions like cancer, liver disease, or cardiovascular issues. This use of AI improves diagnostic accuracy and significantly accelerates the process, potentially saving lives by enabling earlier intervention.
• Leverage internal expertise and resources : Tap into your organization’s wealth of knowledge and resources to identify innovative solutions to business challenges. For example, Google’s Project Aristotle analyzed data from hundreds of teams within the company to identify the key factors that made teams effective. By leveraging its internal expertise in data analysis and organizational behavior, Google was able to implement new strategies and foster a more collaborative work environment, ultimately driving innovation and growth.
• Explore strategic partnerships and collaborations : Collaborate with external partners, such as complementary businesses, suppliers, or research institutions, to access new ideas, resources, and expertise. Take the case of the collaboration between Starbucks and Spotify, for instance. This innovative alliance allowed Starbucks employees to influence the music played in stores via Spotify playlists, enhancing the in-store experience for customers. Simultaneously, Spotify users could access these playlists, driving user engagement on their platform. This symbiotic relationship amplified brand exposure for both parties, demonstrating the power of strategic partnerships.
• Experiment with new business models : Don’t be afraid to challenge conventional wisdom and explore alternative ways of delivering value to your customers. Innovative business models can often lead to significant growth opportunities. For instance, the subscription-based model adopted by companies like Dollar Shave Club and Spotify disrupted traditional sales models in their respective industries.
• Embrace a problem-solving mindset : Encourage your team to approach business challenges with a problem-solving mindset , focusing on finding creative solutions that deliver value to customers. This mindset can help drive innovation and uncover new business development opportunities. Tesla’s mission to combat climate change led to the development of its innovative electric vehicles and solar energy products.
• Role of Business Development in Sales

Integrating business development and sales strategies drive growth and revenue generation. Business development activities, such as lead generation , market research, and partnership development, support sales efforts. By identifying and nurturing leads, conducting market research to understand customer needs, and fostering strategic partnerships, business development teams can help sales teams close deals more effectively.

Conversely, insights from sales interactions can inform business development efforts and help refine marketing and sales strategies, contributing to the organization’s longevity.

In addition, when a company continually learns from its sales interactions and applies those insights to improve its offerings, messaging, and customer engagement tactics, it is better positioned to adapt to changing market conditions and customer preferences.

This adaptability ultimately leads to stronger customer relationships, increased customer loyalty, and sustained business growth, all contributing to the organization’s longevity.

Examples of successful sales development plans often include a strong focus on collaboration between business development and sales teams and the use of data-driven insights to optimize lead generation and conversion efforts. For instance, a software company wants to expand its market share in a new industry vertical.

To achieve this, the business development team conducts thorough market research to identify key players, customer pain points, and potential partnerships within the new industry. This information is then shared with the sales team, who uses the insights to tailor their pitches and address clients’ specific needs in the new market.

Simultaneously, the sales team shares feedback from client interactions, allowing the business development team to fine-tune their research and partnership strategies. This continuous learning and adaptation process leads to higher conversion rates and increased revenue and strengthens the company’s ability to thrive in the long term.

• Case Studies

Examining case studies of successful companies can provide valuable insights into how business development and sales strategies can be effectively integrated to drive growth and achieve long-term success.

• Amazon: Embracing Customer Obsession

Amazon’s relentless focus on customer satisfaction has driven its innovative business development and sales strategies. By leveraging data analytics and customer feedback, Amazon continually refines its offerings and sales approach to cater to customers’ evolving preferences. This customer-centric mindset has led to innovations such as Prime membership, one-click ordering, and Alexa voice assistant, which have enhanced the customer experience and fueled Amazon’s growth.

• Salesforce: Revolutionizing CRM through Collaboration

Salesforce, a pioneer in cloud-based customer relationship management (CRM) solutions, has successfully integrated business development and sales by fostering a collaborative culture . They encourage cross-functional teams to work together to identify new markets and develop innovative solutions. This collaborative approach has enabled Salesforce to remain at the forefront of the CRM market, continuously delivering cutting-edge products and services that meet customer needs.

• Slack: Transforming Workplace Communication

Slack, a widespread team collaboration platform, demonstrates the power of effectively integrating business development and sales strategies. By conducting extensive market research and user feedback, Slack identified a gap in the market for a user-friendly, intuitive communication tool. This insight led to the development of a platform that streamlined workplace communication, transforming how teams collaborate . Slack’s sales team leverages this value proposition to drive adoption, resulting in rapid growth and widespread industry acclaim.

Creating the right business development plan can significantly benefit any organization seeking growth and success. To maximize your chances of success, focus on understanding your organization’s unique needs, setting clear goals, conducting market research, and developing effective marketing and sales strategies. In addition, emphasize innovation, collaboration, and continuous improvement to stay ahead in the competitive business landscape.

As you develop your plan, create actionable steps and regularly monitor progress to ensure continuous growth and identify areas for improvement. By embracing a culture of innovation, teamwork, and continuous learning, your organization will be well-equipped to navigate business development challenges and achieve long-term growth and success.

Financial Advisor Daniel Brown is an experienced and knowledgeable financial advisor at spoolah.com. He has been in this industry since 2008 and has a strong understanding of economic trends, all types of financial planning, ways of creating plans for meeting short-term and long-term financial goals, etc.

Table of Contents

Business view all, exploring career options: is capital goods a good career path, is healthcare a good career path, from idea to life: how to start a contractor business, paying yourself as a business owner.

10 Key Business Development Strategies (with Examples)

In today’s world, if you want your business to grow and succeed, you need a good plan for making it happen.

There are many different ways to help your business grow, and in this article, we’ll discuss some of the best business development strategies and techniques available.

There’s a lot you can do, from finding more customers for what you already sell to coming up with new products to sell or even teaming up with other businesses.

We’ll also examine how using the Internet and technology can benefit your business and why it’s important to consider how your business affects the world and people’s lives.

What is a Business Development Strategy?

A business development strategy is a plan that a company follows to grow and get better.

Imagine it like a map that helps a business decide where to go next to make more money, find more customers, or introduce new products.

It involves figuring out what the business is good at, what customers want, and how to reach more people or sell more things.

The goal of a business development strategy is not just to grow sales, but also to build a sustainable business model that can adapt to changing market conditions and capitalize on new opportunities.

A well-crafted business development strategy ensures that a company remains competitive and continues to thrive in its industry.

Business Development Strategies

Download the above infographic in PDF

1. Market Penetration Strategy

When we talk about business development strategies, a market penetration strategy is like the bread and butter for companies aiming to grow. It’s all about making your existing products or services a bigger hit in the markets you’re already playing in. Imagine trying to sell more ice cream in a town that loves your flavors — that’s market penetration.

Why it’s important: It’s less about reinventing the wheel and more about pushing the pedal on what already works. You can cut prices to outdo the competition, ramp up your marketing to make sure everyone knows your name, or offer deals that customers can’t resist.

Examples: Let’s say you run a coffee shop in a bustling neighborhood. To increase your market share, you might introduce a loyalty card that gives customers a free drink after they buy ten. This not only encourages repeat business but can also bring in more foot traffic as word spreads.

Why it’s a smart move: By focusing on market penetration , you’re building on your existing successes. It’s a tried and true method among business development techniques that can lead to increased sales without the costs and risks associated with targeting entirely new markets or developing new products from scratch.

In essence, beefing up your presence in current markets with strategies that have proven their worth can be a game-changer for your business. It’s about maximizing what you already do best and making sure as many people as possible know about it.

2. Market Development Strategy

Diving deeper into our exploration of business development strategies, let’s chat about the market development strategy. It’s like being an explorer, charting unknown territories, except instead of new lands, you’re venturing into new markets or customer segments with your tried-and-true products or services.

Why it’s exciting: Market development is thrilling because it opens up a world of possibilities. You could take your existing product and introduce it to a different city, country, or even a completely new demographic. It’s about finding new playgrounds where your product can shine.

Examples: Imagine you’ve been selling an innovative bike lock in urban areas where biking is a popular mode of transportation. A market development strategy might involve launching this product in suburban areas where there’s a growing interest in biking, thanks to new bike-friendly infrastructure.

How it works: This approach requires research and understanding of the new market. You’ll need to know what these new customers want, how they shop, and what kind of messaging speaks to them. It’s a classic technique in business development strategies that can pay off by expanding your customer base and opening new revenue streams.

Why it’s a brilliant tactic: By leveraging market development, you’re not just sticking to the safe confines of your existing market. Instead, you’re taking a calculated risk to grow your business. It’s a powerful way to utilize your existing successes and replicate them in a new context, making it a cornerstone among business development techniques.

In conclusion, market development is about seizing new opportunities and taking your successful product or service to new frontiers. It’s an adventurous and strategic move that requires understanding and adapting to new markets, but with the right approach, it can significantly amplify your business’s growth.

3. Product Development Strategy

The product development strategy stands out as a beacon for innovation. This strategy is about bringing new products or services to the table in your existing market. It’s akin to a chef creating a new, exquisite dish to wow patrons who already love the menu.

Why it sparkles with potential:  Product development is exhilarating because it taps into your creative resources to meet evolving customer needs or fill gaps in the market. It’s your chance to say, “Look what we can do!” and strengthen your position in the market with fresh offerings.

Examples:  Consider a tech company known for its consumer electronics. They might leverage a product development strategy by introducing smart home devices to their lineup, catering to their tech-savvy customer base’s desire for a more connected living experience.

The practical part:  Successful product development hinges on understanding your customers’ needs and staying ahead of industry trends. It requires a blend of market research, product innovation, and sometimes, a dash of daring. Among business development techniques, this one is particularly challenging because it involves creating something new, yet it’s also immensely rewarding.

Why it wins:  Embarking on product development can reinvigorate your brand and encourage customer loyalty. By continuously evolving your product offerings, you’re showing customers that you’re committed to innovation and addressing their changing needs. It’s a way to keep your audience engaged and interested in what you’ll do next.

In essence, a product development strategy is about breathing new life into your business with innovative offerings that captivate your existing market. It’s a vibrant testament to your commitment to growth and adaptation, positioning you as a forward-thinking leader in your industry.

4. Diversification Strategy

Diversification strategy is all about spreading your wings and flying into new territories with new products or services. It’s like opening a new chapter in your business’s story, venturing into uncharted waters to uncover new opportunities and revenue streams.

What makes it intriguing: Diversification is exciting because it pushes your business beyond its comfort zone. You’re not just expanding; you’re transforming. This could mean developing new products that complement your existing offerings or stepping into a completely different market with something innovative.

Examples: Consider a company that manufactures high-end cameras. They decide to diversify by entering the smartphone market with a device that boasts superior photography features. This move not only taps into the lucrative smartphone market but also leverages the company’s expertise in imaging technology.

How to implement it: Successful diversification requires thorough market research , innovation, and sometimes, a bit of courage. It’s important to assess how your new product or service fits with your brand and whether it addresses a genuine need in the market.

Why it’s a game-changer: Diversification is among the more ambitious business development techniques because it can significantly reduce risk by not putting all your eggs in one basket. Plus, it can rejuvenate your brand, making it relevant to a broader audience.

In summary , a diversification strategy is about boldly expanding your business into new areas with new offerings. It’s a move that requires careful strategic planning and a deep understanding of both your capabilities and the needs of the market. When done right, diversification can be a transformative growth strategy, setting your business on a path to new heights and successes.

5. Strategic Partnerships and Alliances

This strategy is about joining forces with other businesses to achieve common goals, leveraging each other’s strengths to unlock new opportunities.

Why it’s compelling: Strategic partnerships are like having a buddy system in the business world. They allow you to share resources, knowledge, and markets with another organization, making it easier to tackle ambitious projects or enter new markets. It’s about creating a win-win situation where both parties can grow and succeed.

Examples: Imagine a software company offering custom software development services and specializing in educational technology. By forming an alliance with a content creation firm that produces high-quality educational material, they can offer a more comprehensive learning platform. This partnership not only enhances their product offering but also opens up new customer segments.

How it works: Forming a strategic partnership or alliance involves identifying potential partners who share your vision and complementary strengths. The key is to clearly define the terms of the partnership, including roles, responsibilities, and how success will be measured.

Why it’s effective: This approach is one of the more synergistic business development techniques, as it enables companies to combine their efforts for greater impact. Partnerships can help businesses achieve objectives that would be difficult or impossible to achieve alone, such as expanding into new geographical markets or combining technologies to create innovative solutions.

In essence, strategic partnerships and alliances are about collaboration and mutual growth. By carefully selecting the right partners and aligning your goals, businesses can unlock new potentials and navigate the path to success more efficiently.

6. Mergers and Acquisitions

Mergers and acquisitions (M&A) represent a powerful avenue among business development strategies, where companies either merge with or acquire another company to boost growth, access new markets , or enhance capabilities. Think of it as joining forces with others to conquer territories or pooling resources to build an empire. It’s a fast track to expansion that can otherwise take years to achieve organically.

Why it’s impactful: M&A can dramatically change the scale of your business, providing instant access to new customers, technologies, and resources. It’s a strategy that can lead to significant market power and competitive advantages almost overnight.

Examples: A classic example would be a large tech company acquiring a smaller startup that offers innovative technology or services that complement the larger company’s product offerings. This not only eliminates a potential competitor but also integrates new technologies into the company’s portfolio, driving further innovation and growth.

Executing the strategy: Success in M&A requires diligent due diligence, strategic alignment, and effective integration planning. It’s crucial to ensure that the companies’ cultures, values, and business models align to avoid integration challenges post-acquisition.

Why it’s a savvy move: From a business development perspective, mergers and acquisitions can offer a shortcut to growth that organic methods can’t match. It allows companies to diversify their offerings, enter new markets rapidly, and acquire strategic assets or skills they lack.

In essence, M&A is about making bold moves to accelerate your company’s growth trajectory. While it comes with its set of challenges and risks, including cultural integration and financial investment, the potential rewards in terms of market expansion, enhanced capabilities, and increased competitiveness make it a crucial tactic in the arsenal of business development strategies.

7. Customer Retention Strategies

Venturing further into our journey through business development strategies, let’s zero in on customer retention strategies. Unlike the exploratory nature of entering new markets or launching new products, customer retention is all about deepening relationships with the customers you already have.

Why it matters: Retaining customers is often more cost-effective than acquiring new ones. Loyal customers not only continue to buy from you but are also more likely to recommend your products or services to others, acting as brand ambassadors.

Examples: An online streaming service introduces a tiered membership program, offering exclusive content and early access to new releases for premium members. This not only incentivizes longer subscription commitments but also enhances the perceived value of the service.

Key techniques: Effective customer retention strategies can include loyalty programs, exceptional customer service, feedback loops for continual improvement, and personalized marketing efforts. These techniques recognize and reward customer loyalty, creating a more personalized and satisfying experience.

Why it’s a cornerstone strategy: Focusing on customer retention is a crucial component of business development strategies because it builds a stable revenue base and fosters a community of loyal customers. This, in turn, can lead to more predictable sales and a stronger brand.

In essence, customer retention strategies are about showing appreciation for your current customers, ensuring they feel valued and understood. This not only secures their continued business but also transforms them into vocal supporters of your brand, contributing to a virtuous cycle of growth and loyalty.

8. Networking and Relationship Building

Let’s talk about networking and relationship building. Unlike direct sales tactics or digital marketing efforts, networking is about cultivating long-term relationships that can lead to opportunities, referrals, and partnerships down the line.

Why it matters: In the realm of business development, who you know can be just as important as what you know. Building a strong network can open doors to new clients, insights into industry trends, potential partners, and even investors. It’s about creating a web of connections where value is exchanged mutually over time.

Example: Imagine attending industry conferences, not with the primary goal of immediate sales, but with the intention of meeting other professionals in your field, sharing knowledge, and learning about their needs and challenges. Over time, these connections can lead to collaborative projects, referrals, or simply valuable advice.

How to approach it: Effective networking is rooted in genuine interest in others and a willingness to offer help and resources without the immediate expectation of getting something in return. It’s about building trust and rapport by being reliable, knowledgeable, and generous.

Why it’s a strategic move: Networking and relationship building are fundamental business development techniques because they leverage the power of human connections. Relationships built on trust and mutual respect can be the most durable and valuable assets in your business development arsenal.

N etworking and relationship building aim to cultivate meaningful relationships that can evolve into powerful catalysts for business growth.

9. Digital Transformation and Innovation

As we dive deeper into the world of business development strategies, it’s impossible to overlook the immense impact of digital transformation and innovation. This strategy is about leveraging the latest digital technologies to fundamentally change how your business operates and delivers value to customers. Think of it as the process of turning your traditional analog business into a smart, tech-savvy enterprise ready to face the modern digital world head-on.

Why it’s crucial: In today’s fast-paced business environment, technology can be a major differentiator. Digital transformation not only streamlines operations but also enhances customer experiences, opens up new channels for engagement, and fosters innovation. It’s about staying relevant and competitive in a digital-first world.

Examples: Consider a traditional brick-and-mortar retailer that adopts an omnichannel approach, integrating their in-store experience with a seamless online shopping platform. This might include a mobile app that customers can use to scan products in-store, read reviews, check out online, and even receive personalized recommendations based on their shopping history.

How to implement it: Embracing digital transformation requires a clear vision, strong leadership, and a willingness to invest in new technologies. It often involves adopting cloud computing, leveraging big data analytics, automating processes with AI, and enhancing customer interactions through digital channels.

Why it’s a game-changer: Digital transformation and innovation can revolutionize the way you do business, making you more agile, efficient, and customer-centric. It’s a powerful business development technique that not only drives growth but also builds resilience against disruptions in the market.

The journey towards digital transformation and innovation is about reimagining your business for the digital age. It offers a unique opportunity to innovate, differentiate, and deliver exceptional value to your customers.

10. Corporate Social Responsibility (CSR)

CSR is about businesses taking responsibility for their impact on society and the environment. It’s a strategy that aligns a company’s operations with social values and environmental sustainability practices. Think of it as doing well by doing good; when companies invest in CSR, they not only contribute positively to the world but also build trust and loyalty among customers and employees.

Why it’s important: Today’s consumers and workers are increasingly conscious of the ethical practices of the companies they buy from and work for. Implementing CSR initiatives can enhance your brand’s reputation, attract and retain top talent, and open up new business opportunities with like-minded partners and customers.

Examples: Imagine a clothing manufacturer that decides to source materials exclusively from suppliers that adhere to fair labor practices and environmental standards. Additionally, they might launch a recycling program, encouraging customers to return used items for recycling in exchange for a discount on their next purchase.

How to engage in CSR: Effective CSR goes beyond one-time charitable donations; it involves integrating sustainable and ethical practices into everyday business operations. This might include reducing carbon footprints, enhancing employee welfare programs, engaging in community development projects, or supporting social causes through partnerships with non-profits.

Why it’s a strategic move: CSR is among the most impactful business development techniques because it builds a strong emotional connection with stakeholders. Companies that are seen as socially responsible can differentiate themselves in crowded markets, foster loyalty among customers, and create a positive corporate image that attracts investment and partnership opportunities.

Corporate Social Responsibility is not just a moral obligation; it’s a strategic business development approach that can drive long-term success. By prioritizing CSR, companies not only contribute to a better world but also build a strong, sustainable brand that resonates with today’s ethically minded consumers and employees. It’s a testament to the power of combining profit with purpose to achieve growth and impact.

FAQs on Business Development Strategies

1. What is the purpose of a business development strategy? The primary purpose of a business development strategy is to identify and implement opportunities for growth within and outside a company. This can include increasing revenue, expanding into new markets, developing new products or services, enhancing customer relationships, and forming strategic partnerships or alliances.

2. How do I choose the right business development strategy for my company? Choosing the right business development strategy involves understanding your business’s current position, goals, and the specific challenges and opportunities in your industry. Analyze your target market, competition, internal capabilities, and resources. It’s also essential to align the strategy with your company’s overall vision and mission.

3. Can you give examples of effective business development techniques? Effective business development techniques include networking and relationship building, leveraging social media and digital marketing, attending industry events and trade shows, conducting market research to identify new opportunities, and employing customer feedback to improve products and services.

4. How does market penetration differ from market development? Market penetration focuses on increasing the market share of an existing product within its current market, often through competitive pricing, marketing initiatives, and sales promotions. Market development, on the other hand, aims to enter new markets or target new customer segments with existing products, requiring adaptations to marketing strategies and possibly the product itself to meet different customer needs.

5. What role does innovation play in business development strategies? Innovation is crucial for sustaining growth and staying competitive. It involves developing new or improved products, services, processes, or business models that meet emerging customer needs or create new markets. Innovation can differentiate a company from competitors and drive long-term success.

6. How important are strategic partnerships and alliances in business development? Strategic partnerships and alliances are vital for leveraging complementary strengths, resources, and markets to achieve mutual growth objectives that might be difficult to accomplish independently. These collaborations can provide access to new markets, technologies, expertise, and customer bases.

7. What are some common mistakes in implementing business development strategies? Common mistakes include failing to conduct thorough market research, not aligning the strategy with the company’s core competencies and goals, underestimating the resources required, neglecting existing customers in pursuit of new ones, and not adapting to market feedback or changing conditions.

8. How can a company measure the success of its business development strategies? Success can be measured through various metrics, including revenue growth, market share expansion, customer acquisition and retention rates, profitability improvements, and achievement of strategic goals. Regularly reviewing these metrics and adjusting strategies as necessary is key to sustained growth.

9. Why is customer retention considered a business development strategy? Customer retention is crucial because acquiring new customers can be significantly more expensive than keeping existing ones. Retained customers often make repeat purchases and can become brand advocates. Effective retention strategies can lead to sustained revenue growth and profitability.

10. How does CSR (Corporate Social Responsibility) enhance business development? CSR enhances business development by building a positive brand image, fostering customer loyalty, attracting and retaining talent, and potentially opening up new markets or customer segments. Companies that are viewed as socially responsible can differentiate themselves from competitors and achieve sustainable growth.

Conclusion and Key Takeaways

In conclusion, navigating the complexities of today’s business landscape requires a strategic approach to development that encompasses a broad range of tactics and methodologies.

From diving into the depths of market penetration and development strategies to exploring the innovative horizons of digital transformation, businesses have at their disposal a plethora of paths to achieve growth and sustainability.

The key takeaways from our exploration into business development strategies and techniques underscore the importance of a multifaceted approach tailored to your company’s unique goals and market conditions.

Key Takeaways:

• Strategic Alignment: Ensure that your business development strategies are in harmony with your company’s overall vision, mission, and capabilities. Tailoring strategies to fit your unique strengths and market position can lead to more effective and sustainable growth.
• Customer-Centric Approach: Whether it’s through retention strategies, innovation, or CSR initiatives, keeping the customer at the heart of your business development efforts is crucial. Understanding and addressing their needs can drive loyalty and long-term success.
• Adaptability and Innovation: In a rapidly changing business environment, staying adaptable and open to innovation can set you apart from competitors. Embrace digital transformation and continually seek new ways to improve your offerings and processes.
• The Power of Relationships: Building and maintaining strong relationships through networking, strategic partnerships, and alliances can open up new opportunities and resources critical for growth.
• Measure and Adjust: Regularly measuring the success of your business development strategies with clear metrics is essential. Be prepared to adjust your approach based on performance data and shifting market dynamics.
• Sustainability and Responsibility: Incorporating CSR into your business development strategies not only contributes positively to society but also enhances your brand’s reputation and appeal to modern consumers and employees.

By embracing these key insights, businesses can develop a robust framework for growth that leverages the best practices in business development strategies and techniques.

Remember, the path to success involves not just the pursuit of growth for its own sake but doing so in a manner that is sustainable, responsible, and aligned with your core values.

Here’s to your business’s continued growth and success in navigating the exciting challenges and opportunities that lie ahead.

About The Author

Silvia Valcheva

Silvia Valcheva is a digital marketer with over a decade of experience creating content for the tech industry. She has a strong passion for writing about emerging software and technologies such as big data, AI (Artificial Intelligence), IoT (Internet of Things), process automation, etc.

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1.1: Chapter 1 – Developing a Business Plan

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• Page ID 21274

• Lee A. Swanson
• University of Saskatchewan

Learning Objectives

After completing this chapter, you will be able to

• Describe the purposes for business planning
• Describe common business planning principles
• Explain common business plan development guidelines and tools
• List and explain the elements of the business plan development process
• Explain the purposes of each element of the business plan development process
• Explain how applying the business plan development process can aid in developing a business plan that will meet entrepreneurs’ goals

This chapter describes the purposes, principles, and the general concepts and tools for business planning, and the process for developing a business plan.

Purposes for Developing Business Plans

Business plans are developed for both internal and external purposes. Internally, entrepreneurs develop business plans to help put the pieces of their business together. Externally, the most common purpose is to raise capital.

Internal Purposes

As the road map for a business’s development, the business plan

• Defines the vision for the company
• Establishes the company’s strategy
• Describes how the strategy will be implemented
• Provides a framework for analysis of key issues
• Provides a plan for the development of the business
• Helps the entrepreneur develop and measure critical success factors
• Helps the entrepreneur to be realistic and test theories

External Purposes

The business plan provides the most complete source of information for valuation of the business. Thus, it is often the main method of describing a company to external audiences such as potential sources for financing and key personnel being recruited. It should assist outside parties to understand the current status of the company, its opportunities, and its needs for resources such as capital and personnel.

Business Plan Development Principles

Hindle and Mainprize (2006) suggested that business plan writers must strive to effectively communicate their expectations about the nature of an uncertain future and to project credibility. The liabilities of newness make communicating the expected future of new ventures much more difficult than for existing businesses. Consequently, business plan writers should adhere to five specific communication principles .

First, business plans must be written to meet the expectations of targeted readers in terms of what they need to know to support the proposed business. They should also lay out the milestones that investors or other targeted readers need to know. Finally, writers must clearly outline the opportunity , the context within the proposed venture will operate (internal and external environment), and the business model (Hindle & Mainprize, 2006).

There are also five business plan credibility principles that writers should consider. Business plan writers should build and establish their credibility by highlighting important and relevant information about the venture team . Writers need to elaborate on the plans they outline in their document so that targeted readers have the information they need to assess the plan’s credibility. To build and establish credibility, they must integrate scenarios to show that the entrepreneur has made realistic assumptions and has effectively anticipated what the future holds for their proposed venture. Writers need to provide comprehensive and realistic financial links between all relevant components of the plan. Finally, they must outline the deal , or the value that targeted readers should expect to derive from their involvement with the venture (Hindle & Mainprize, 2006).

General Guidelines for Developing Business Plans

Many businesses must have a business plan to achieve their goals. Using a standard format helps the reader understand that the you have thought everything through, and that the returns justify the risk. The following are some basic guidelines for business plan development.

As You Write Your Business Plan

1. If appropriate, include nice, catchy, professional graphics on your title page to make it appealing to targeted readers, but don’t go overboard.

2. Bind your document so readers can go through it easily without it falling apart. You might use a three-ring binder, coil binding, or a similar method. Make sure the binding method you use does not obscure the information next to where it is bound.

3. Make certain all of your pages are ordered and numbered correctly.

4. The usual business plan convention is to number all major sections and subsections within your plan using the format as follows:

1. First main heading

1.1 First subheading under the first main heading

1.1.1. First sub-subheading under the first subheading

2. Second main heading

2.1 First subheading under the second main heading

Use the styles and references features in Word to automatically number and format your section titles and to generate your table of contents. Be sure that the last thing you do before printing your document is update your automatic numbering and automatically generated tables. If you fail to do this, your numbering may be incorrect.

5. Prior to submitting your plan, be 100% certain each of the following requirements are met:

• Everything must be completely integrated. The written part must say exactly the same thing as the financial part.
• All financial statements must be completely linked and valid. Make sure all of your balance sheets balance.
• Everything must be correct. There should be NO spelling, grammar, sentence structure, referencing, or calculation errors.
• Your document must be well organized and formatted. The layout you choose should make the document easy to read and comprehend. All of your diagrams, charts, statements, and other additions should be easy to find and be located in the parts of the plan best suited to them.
• In some cases it can strengthen your business plan to show some information in both text and table or figure formats. You should avoid unnecessary repetition , however, as it is usually unnecessary—and even damaging—to state the same thing more than once.
• You should include all the information necessary for readers to understand everything in your document.
• The terms you use in your plan should be clear and consistent. For example, the following statement in a business plan would leave a reader completely confused: “There is a shortage of 100,000 units with competitors currently producing 25,000. We can help fill this huge gap in demand with our capacity to produce 5,000 units.”

• A Game-Changing Business Development Strategy to Achieve Consistent Growth

Your business development strategy can be key to the success or failure of your firm. In this post, we’ll explore how to create a strategy and associated plan that can propel an individual, a practice or an entire firm to new levels of growth and profitability.

Business Development Defined

Business development (BD) is the process used to identify, nurture and acquire new clients and business opportunities to drive growth and profitability. A business development strategy is a document that describes the strategy you will use to accomplish that goal.

The scope of business development can vary a lot from organization to organization. Consider the model professional services organizations use to get new business shown in Figure 1.

Figure 1. The three stages of the business development funnel

The first two stages of the model, Attract Prospects and Build Engagement, are traditional marketing functions. The final stage, Turn Opportunities into Clients, is a traditional sales function. In its traditional role, business development would be looking for new channels of distribution or marketing partners.

But roles are changing and naming conventions evolve. In today’s world many firms refer to the entire marketing and sales process as business development. We know, it can be confusing. So let’s sort it out a bit.

Business Development vs. Marketing

Marketing is the process of determining which products and services you will offer to which target audiences, at what price. It also addresses how you will position and promote your firm and its offerings in the competitive marketplace. The result of all this activity should be an increasing awareness of your firm among your target audience — and a stronger flow of qualified leads and opportunities.

Download the Business Development Guide

Historically, business development has been a subset of the marketing function that was focused on acquiring new marketing or distribution relationships and channels. While this role still exists in many companies, the business development title has become interchangeable with many marketing and sales functions.  

Business Development vs. Sales

Sales is the task of converting leads or opportunities into new clients. Business development is a broader term that encompasses many activities beyond the sales function. And while there is some overlap, most traditional BD roles are only lightly involved in closing new clients.  

Business development is often confused with sales. This is not too surprising because many people who are clearly in sales have taken to using the title of Business Developer . Presumably this is done because the organization believes that the BD designation avoids the stigma sometimes associated with sales.

Nowhere is this practice more prevalent than in professional services. Accountants, lawyers and strategy consultants do not want to be seen as “pushy sales people.” This titular bias is firmly rooted despite the fact that developing new business is an important role of most senior members of professional services firms. Also, the many aspects of the traditional business development role (finding new distribution channels, for instance) don’t translate easily to the professional services environment.

Since so many clients want to meet and get to know the professionals they will be working with, the Seller-Doer role is well established in many firms. The preference for Seller-Doers also tends to discourage firms from fielding a full-time sales force.

As an alternative approach to leveraging fee-earners’ time, some firms have one or more Business Developers on staff. In the professional services context, these folks are often involved in lead generation and qualification, as well as supporting the Seller-doers in their efforts to close new clients. In other organizational contexts, this role might be thought of as a sales support role.

The result of this confusing picture is that many professional services firms call sales “business development” and make it part of every senior professional’s role. They may also include some marketing functions, such as lead generation and lead nurturing, into the professional’s BD responsibilities.

It is on this expanded role — in which business development encompasses the full range of lead-generation, nurturing and sales tasks — that we will concentrate on in this post.

See also: Heller Consulting Case Story

Business Development Examples

To clarify what the professional services business development role entails, let’s consider this business development example:

Bethany is the Director of Business Development at a fictional mid-sized architecture firm. She is not an architect herself. Nor is she involved in any aspect of delivering client projects. Instead, her role is exclusively focused on signing new business for her firm—whether new or existing clients. 

For new clients, Bethany spends much of her time responding to RFPs, communicating directly with inbound leads generated by the marketing/sales enablement team, and nurturing potential clients that she met at a recent industry conference. Bethany also collaborates with the marketing team in the development of any materials she needs to sell to new accounts.

When it comes to existing accounts, Bethany also plays a major role. She meets monthly with delivery teams to understand whether current client projects are on scope or if change orders are needed. She also maintains a relationship with clients’ key stakeholders. If an opportunity for more work opens, she knows that her relationship with the client is an important component of the potential deal.

In this example, Bethany is the primary driver of business development but that does not mean she is doing this alone. Her colleague, Greg, is a lead architect at the firm. While Greg’s primary focus is delivering for his clients, business development—and even marketing—is also an important part of his professional life. Greg often attends industry conferences with Bethany, where he is a speaker and subject matter expert and she is the primary networker. The business development dynamic should not end with Bethany, and it should permeate the whole organization.

In this business development example, you can see that the range of roles and responsibilities is wide. This is why it is essential that business development be delivered strategically. Let’s talk about what that means.

Strategic Business Development

Not every business development activity has the same impact. In fact, many are opportunistic and tactical in nature. This is especially true for many Seller-Doers. 

Caught between the pressures of client work and an urgent need to bring in new business, they cast about for something quick and easy—maybe a small piece of business at a low price point—that will produce short term results. Of course, this is no real strategy at all.

Strategic business development is the alignment of business development processes and procedures with your firm’s strategic business goals. The role of strategic business development is to acquire ideal clients—the kind that are highly profitable and aren’t overly demanding—for your highest priority services using brand promises that you can deliver upon.

Deciding which targets to pursue and strategies to employ can be a high stakes decision. A good strategy, well implemented, can drive high levels of growth and profitability. A poorly conceived strategy can stymie growth and frustrate valuable talent.

Yet many firms falter at this critical step. They rely on habit, anecdotes and fads — or worse still, that innovation killer, “this is how we have always done it.” In a later section, we’ll explain how to develop your strategic business development plan. But first let’s explore some of the strategies that might go into that plan.

Top Business Development Strategies

Let’s look at some of the most common business development strategies and how they stack up agains what today’s buyers are looking for .

Networking is probably the most universally used business development technique. It’s built on the ideas that professional services buying decisions are rooted in relationships, and the best way to develop new relationships is through face-to-face networking.

It certainly is true that many relationships are established in that way. And if you are networking with members of your target audience, you can develop new business. But there are limitations. Today’s buyers, however, are very time pressured, and networking is time consuming. It can be very expensive, if you consider travel and time away from the office.

Newer digital networking techniques can help on the cost and time front. But even social media requires an investment of time and attention.

A close relative of networking, referrals are often seen as the mechanism that turns networking and client satisfaction into new business. You establish a relationship, and that person refers new business to you. Satisfied clients do the same.

Without question, referrals are common, and many firms get most or all of their business from them. But referrals are passive. They rely on your clients and contacts to identify good prospects for your services and make a referral at the right time.

The problem is, referral sources often don’t know the full scope of your services or the range of ways you can help a client. So many referrals are poorly matched to your capabilities. Other well-matched referrals go unmade because your referral source fails to recognize a great prospect when they see one. Finally, many prospects that might be good clients rule out your firm before even talking with you. One  study puts that number at over 50%.

Importantly, there are new digital strategies that can accelerate referrals. Making your specific expertise more visible is the key. This allows people to make better referrals and increases your referral base beyond clients and a few business contacts.

Learn More: Referral Marketing Course

Sponsorships and Advertising

Can you develop new business directly by sponsoring events and advertising? It would solve a lot of problems if it works. No more trying to get time from fully utilized billable professionals.

Unfortunately, the results on this front are not very encouraging. Studies have shown that traditional advertising is actually associated with slower growth. Only when advertising is combined with other techniques, such as speaking at an event, do these techniques bear fruit.

The most promising advertising strategy seems to be well-targeted digital advertising. This allows firms to get their messages and offers in front of the right people at a lower cost.

Outbound Telephone and Mail

Professional services firms have been using phone calls and mail to directly target potential clients for decades. Target the right firms and roles with a relevant message and you would expect to find new opportunities that can be developed into clients.

There are a couple of key challenges with these strategies. First they are relatively expensive, so they need to be just right to be effective. Second, if you don’t catch the prospect at the right time, your offer may have no appeal relevance — and consequently, no impact on business development.

The key is to have a very appealing offer delivered to a very qualified and responsive list. It’s not easy to get this combination right.

Thought Leadership and Content Marketing

Here, the strategy is to make your expertise visible to potential buyers and referral sources. This is accomplished through writing, speaking or publishing content that demonstrates your expertise and how it can be applied to solve client problems.

Books, articles and speaking engagements have long been staples of professional services business development strategy. Many high visibility experts have built their practices and firms upon this strategy. It often takes a good part of a career to execute this approach.

But changing times and technology have reshaped this strategy. With the onset of digital communication it is now easier and much faster to establish your expertise with a target market. Search engines have leveled the playing field so that relatively unknown individuals and firms can become known even outside their physical region. Webinars have democratized public speaking, and blogs and websites give every firm a 24/7 presence. Add in video and social media and the budding expert can access a vastly expanded marketplace.

But these developments also open firms to much greater competition as well. You may find yourself competing with specialists whom you were never aware of. The impact is to raise the stakes on your business development strategy.

Combined Strategies

It is common to combine different business development strategies. For example, networking and referrals are frequently used together. And on one level, a combined strategy makes perfect sense. The strength of one strategy can shore up the weakness of another.

But there is a hidden danger. For a strategy to perform at its peak, it must be fully implemented. There is a danger that by attempting to execute too many different strategies you will never completely implement any of them.

Good intentions, no matter how ambitious, are of little real business development value. Under-investment, lack of follow through and inconsistent effort are the bane of effective business development.

It is far more effective to fully implement a simple strategy than to dabble in a complex one. Fewer elements, competently implemented, produce better results.

Next, we turn our attention to the tactics used to implement a high-level strategy. But first there is a bit of confusion to clear up.

Business Development Strategy Vs. Tactics

The line between strategy and tactics is not always clear. For example, you can think of networking as an overall business development strategy or as a tactic to enhance the impact of a thought leadership strategy. Confusing to be sure.

From our perspective, the distinction is around focus and intent. If networking is your business development strategy all your focus should be on making the networking more effective and efficient. You will select tactics that are aimed at making networking more powerful or easier. You may try out another marketing technique and drop it if it does not help you implement your networking strategy.

On the other hand, if networking is simply one of many tactics, your decision to use it will depend on whether it supports your larger strategy. Tactics and techniques can be tested and easily changed. Strategy, on the other hand, is a considered choice and does not change from day to day or week to week.

10 Most Effective Business Development Tactics

Which business development tactics are most effective? To find out, we recently conducted a study that looked at 824 professional services firms. The research identified those firms that were growing at greater than a 20% compound annual growth rate over a three-year period.

These High Growth firms were compared to firms in the same industry that did not grow over the same time period. We then examined which business development tactics were employed by each group and which provided the most impact.

The result is a list of the ten most impactful tactics employed by the High Growth firms:

• Outbound sales calls from internal teams
• Providing assessments and/or consultations
• Business development materials
• Speaking at targeted conferences or events
• Networking at targeted conferences or events
• Conducting and publishing original research
• Live product/service demonstrations
• Presenting in educational webinars
• Marketing partnerships with other organizations
• Case studies

There are a couple of key observations about these growth tactics. First, these techniques can be employed in service of different business development strategies. For example number four on the list, speaking at targeted conferences or events, can easily support a networking or a thought leadership strategy.

The other observation is that the top tactics include a mix of both digital and traditional techniques. As we will see when we develop your plan, having a healthy mix of digital and traditional techniques tends to increase the impact of your strategy.

Business Development Skills

Now that we have identified the key business development strategies and tactics, it is time to consider the business development skills your team will need. Business development skills require a broad range of technical skills but there are some that make a difference.

When the Hinge Research Institute studied marketing and business development skills in our annual High Growth Study , we found that the firms that grow faster have a skills advantage within their marketing and business development teams.

In Figure 2 below, we see which business development skills are the most important for the high growth firms:

Figure 2. Skill ratings by marketing function (High Growth vs. No Growth firms)

Let’s dive into the top three skills from this list. 

The number one business development skill high growth firms enjoy are strong project management skills. And for experienced business development specialists, this makes good sense. Staying organized, accurately tracking business development activity, and managing accounts are essential for building and maintaining strong business relationships. Sound project management practices also allow the business development team to product stronger proposals more quickly without sacrificing quality.

The next most important skill is simplifying complex concepts. In business development conversations, it is vital that team members are able to communicate your firm’s service offerings and capabilities in a ways that prospects can understand. Speaking in industry jargon or presenting overly complicated charts creates unnecessary confusion and friction. Therefore, it is no surprise to see that the fastest growing professional services firms have an advantage in communicating complex information in a way that buyers understand.

The third most important business development skill is data analytics. Firms that make a habit of regularly monitoring key metrics have a real advantage. They can see what marketing techniques are working and which are having problems. The allows them to make course corrections in near real time. Firms that rarely or never look at data are running blind, relying instead on potentially misleading anecdotal evidence.

Review the other business development and marketing skills in the figure above and determine which skills your team should aim to develop.  Developing these skills should be a key priority of your business development team.

How to Create Your Strategic Business Development Plan

A Business Development Plan is a document that outlines how you implement your business development strategy. It can be a plan for an individual, a practice or the firm as a whole. Its scope covers both the marketing and sales functions, as they are so intertwined in most professional services firms.

Here are the key steps to develop and document your plan.

Define your target audience

Who are you trying to attract as new clients? Focus on your “best-fit” clients, not all possible prospects. It is most effective to focus on a narrow target audience. But don’t go so narrow that you can’t achieve your business goals.

Research their issues, buying behavior and your competitors

The more you know about your target audience the better equipped you will be to attract their attention and communicate how you can help them. What are their key business issues? Is your expertise relevant to those issues? Where do they look for advice and inspiration? What is the competitive environment like? How do you stack up?

Identify your competitive advantage

What makes you different? Why is that better for your target client? Are you the most cost-effective alternative? Or the industry’s leading expert? However you position your firm, your claims need to be true, provable and relevant to your target audience. It is very useful to document this positioning as you will use it over and over again as you develop your messages and marketing tools.

Choose your overall business development strategy

Pick the broad strategy or strategies you will use to reach, engage and convert your prospects. You can start with the list of top strategies provided above. Which strategy fits with the needs and preferences of your target audiences? Which ones best convey your competitive advantage? For example, if you are competing because you have superior industry expertise, a thought leadership/content marketing strategy will likely serve you well.

Choose your business development tactics

A great place to start is the list of the most effective tactics we provided above. Make sure that each technique you select fits your target audience and strategy. Remember, it’s not about your personal preferences or familiarity with a tactic. It’s about what creates a connection with your audience.

Also, you will need to balance your choices in two important ways: First, you will need tactics that address each stage of the business development pipeline shown in Figure 1. Some techniques work great for gaining visibility but do not address longer-term need to nurture prospects over time. You need to cover the full funnel.

Second, you need a good balance between digital and traditional techniques (Figure 2). Your research should inform this choice. Be careful about assumptions. Just because you don’t use social media doesn’t mean that a portion of your prospects don’t use it to check you out.

When, how often, which conferences, what topics? Now is the time to settle on the details that turn a broad strategy into a specific plan. Many plans include a content or marketing calendar that lays out the specifics, week by week. If that is too much detail for you, at least document what you will be doing and how often. You will need these details to monitor the implementation of your plan.

Specify how you will monitor implementation and impact

Often overlooked, these important considerations often spell the difference between success and failure. Unimplemented strategies don’t work. Keep track of what you do, and when. This will both motivate action and provide a great starting place as you troubleshoot your strategy. Also monitor and record the impacts you see. The most obvious effect will be how much new business you closed. But you should also monitor new leads or new contacts, at the bare minimum. Finally, don’t neglect important process outcomes such as referrals, new names added to your list and downloads of content that expose prospects and referral sources to your expertise.

If you follow these steps you will end up with a documented business development strategy and a concrete plan to implement and optimize it.

Free Resource

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How Hinge Can Help

Hinge, a global leader in professional services branding and marketing, helps firms grow faster and become more profitable. Our research-based strategies are designed to be  implemented.  In fact, our groundbreaking  Visible Firm ®  program  combines strategy, implementation, training and more.

Additional Resources

• Keep pace with the marketplace, generate leads and build your reputation all at once:  Marketing Planning Guide.
• Find out how to turn your firm into a high-visibility, high-growth business. Download our free executive guide,  The Visible Firm® , in which we layout a detailed roadmap of this research-based program.
• For more insights, check out our blog post, How to Develop a Winning Go-to-Market Strategy for Your Firm  

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Business development plan: A step-by-step approach

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A good business development plan can set you up for success. Learn how to create your own from scratch with zero experience!

If you’re just starting with business development , chances are that you’re a little confused about how you should do it. I got lost many times during my entrepreneurial journey. One of those moments was when I had to write a business development plan for the first time.

Now, the main problem was that I didn’t have a clue about what a business development plan was to start with. And of course, when I started digging, I got even more confused. I found a lot of information online, but nothing that would tell me how to do it step-by-step.

So after some years of trying and failing, I finally found my way to deal with it and build my own business development plan.

Below I’ll explain how to write a business development plan and what information you should include in practical terms. But first, let’s define what a business development plan is.

What is a business development plan?

A business development plan is a document that helps you implement your business development strategy in a step-by-step method. It involves a lot of research on the market and customers. But also, other aspects such as your competitors and buyer persona.

So, a business development plan is a detailed summary of important steps you’re going to take to grow your business. One key aspect to remember is that a business development plan is a LIVING document. This means that you have to update your plan continuously based on new information about your ecosystem.

This helps you strategize better but also ensures that it’s a document of quality insights.

A business development plan is divided into two main parts:

• Research: in the research phase, you learn more about your market, customers, and competitors.
• Action: you use your research and put it into action. Specifically, this translates into creating a value proposition, and content, and experimenting with ideas.

You can download our template for free at this link .

Step 1: Organize your business development plan

I’m a fan of organizing information in a structured, intuitive, and efficient way. Although it may sound basic, the first thing you should think about is to have a proper file you can consult on a daily basis.

It doesn’t have to contain every piece of information. Keep it simple by including only essential and key facts that will help you build an effective business development machine. Your business development plan needs to be easily accessible and quick to consult.

In this sense, you don’t need to get fancy and start looking for the latest software that promises you great time savings. Stick to something basic yet powerful. Google Sheets is your best ally when it comes to your business development plan.

So, the main goal of a business development plan is to keep information structured so that you can spot growth opportunities easier.

You can download our template for free at this link and start your business development plan.

Step 2: Market research

Market research is a stepping stone in a business development plan. It’s an activity to gather more information about customers’ preferences and needs. Many companies overlook this step thinking that their intuition will guide them through their challenges. Intuition can be helpful, but it’s still essential to know your customers better using research and data.

After all, most ideas start off from intuition. However, basing an entire plan on assumptions is never a smart strategy to use in business development. So, do your homework and make sure you always take educated guesses before starting to work on your business development plan.

Market research takes into account 3 variables . These will tell you the realistic size of the market you’re trying to target.

1 – Total Addressable Market or Total Available Market (TAM)

The TAM takes into account the entire market you’re operating in and basically tells you how much annual revenue there is available for your product or service.

Now, finding this information can be the first bummer. To me at least, it sounded quite impossible to find out. Later, I figured that there are many people out there that dedicate their life only to market research.

You can use Google to find out this information. But of course, you first need to know what you’re looking for. The information you need, in this case, is basically knowing how many companies or people would benefit from your product or service.

You also want to know how many companies operate in your exact space both in terms of services and geography. To get relevant market news, try Googling “your industry market trends”, “your market report”, or “your industry report”.

Many big consultancy groups and governmental institutions dedicate a lot of time to this type of research. It’s a good and reliable starting point.

PRO TIP: Choose your sources very carefully. You’ll find a lot of random information, learn to filter out what you’re reading.

2 – Total Served Market (TSM)

Once you know how big your market is, you need to check how much of it is already served by your competitors.

In this case, the information you’re looking for is all about your competition. You should ask yourself first how many of them you have.

Then you need to find out how well they’re doing and start hunting for as much intelligence as possible.

The info you need to look for is how many clients your competitors claim to have, what revenue they generate, and where they are present.

First, Google keywords to identify your competitors. Right after that, you can start digging deeper into their websites and find detailed info.

Bigger competitors will most likely have good press coverage. Read these articles to gather more insight.

Last, don’t overlook the importance of customer review websites. Customers can uncover many relevant details that your competitors don’t want to reveal. And of course, make use of technology to make the most out of your research.

3 – Serviceable Obtainable Market (SOM)

The last step in your market research is to quantify how much you can realistically obtain with your business development effort.

Your SOM is your share in the market. So, to put it simply, it’s not possible to have an entire market buy only your products and services. There is a specific customer base that will buy from your company . So, your SOM refers to your market share and the people that can become your customers if they see a benefit from your products or services.

SOM takes into account your brand awareness, market insights, but also competition. It helps you forecast potential earnings and also gain customers. Based on the research, you become aware of what your competitors are offering to the market. Moreover, you will be able to tailor your products and services to meet the needs and preferences of your customers.

Step 3: Competitor analysis

The third step to do when creating your business development plan is to do a competitor analysis . So far, I discussed market research and how it helps you get to know the preferences of your target audience better. But, to grow your business sustainably and profitably, it’s vital that you analyze your competitors as well.

First, figure out who your direct and indirect competitors are. So, in a Google search, we try to identify or find the ID of each company that competes in your market. This can be found in the website’s ‘About us’ section. Then, the aim is to find key personalities such as managers and executives, and so on.

Once you have this information, you can move on to products and services. You can find this on your competitor’s website as well. This specific section defines what the company specializes in. You can use this information to compare your products to those of your competitors and try to find ways to improve them.

Continue by checking their clients, and the pricing they offer for their products and services.

PRO TIP: Read the customer reviews of your competitors to spot their strengths and weaknesses. Use the insights to improve your offer.

Step 4: Customer research

After identifying your market share, you can start thinking of what kind of customers within this segment, you are trying to sell your products and services to.

The best way to tackle this is by running proper customer research that will provide you with your Ideal Customer Profile and Buyer Persona.

This is the part I like the most because it really helps you understand who you’re talking to. But how do you do it? First, if you already have some customers, start analyzing them. You want to gather more information on who they are, what they do, and their habitual traits.

For example:

• What job titles do these people have?
• How old are they?
• What communication tools do they use?
• Where do they hang out?
• What are their personalities like?
• What are their challenges?
• What do they do in their daily lives?

You can find all this info by simply checking social media profiles. Really, just by observing their social media platforms, you can get to know them in-depth! Take some time to check a few ones (at least 10) and you’re going to start seeing patterns.

Then, check some job descriptions about the people you’re targeting. This will highlight what are their professional responsibilities and how your product or service can help them. Last, it’s always advisable to run a survey.

Step 5: Build your Buyer Persona

Right after having run your customer research, you can now create your buyer persona.

The buyer persona is a semi-fictional representation of your ideal customers based on data and research,

In your buyer persona, you need to include all the relevant information you found through your customer research. It should look like something below:

Step 6: Value Propositions

The customer research concludes the research part of your business development plan. Now it’s time to put your insights into action and start building your business development strategy .

The first valuable asset you need to build is a value proposition.

A value proposition is the value your customers get should they choose to buy your products and services

The value proposition helps you communicate your value as a company and you can use it on your website, sales calls, social media posts, etc. Having a clear value proposition will help you attract the right audience and persuade potential customers to work with you.

Of course, a good value proposition is based on that, and if you followed all the steps, you should have all the insights you need.

To build a value proposition we will use the Job-To-Be-Done framework. This helps you identify what are the responsibilities of your buyer persona when they’re doing their job.

For example, a typical responsibility for a recruiter is to find the right talent .

Second, consider the pains and gains of your customers. Customers’ emotions are usually the reason behind their buying decisions. They influence their preferences, frequency of buying, and also which companies they buy from.

Especially the challenges are a crucial element in your value proposition because you can immediately link your solution to a concrete pain that your customers are facing.

For example, let’s go back to the example of the recruiter. We know that one main responsibility of a recruiter is to find talent. One major challenge for recruiters is to have enough time to process all the CVs they receive daily.

Now, let’s assume you work for a company that provides recruitment software that can automate CV screening.

A good value proposition, in this case, would sound like this:

Save 70% of your CV screening time using our recruitment software

Step 7: Content plan

Once you have your value proposition, the next step is to share it with your target audience. That’s when having a content plan becomes a must.

A content plan helps you strategize the type of information you want to feed your audience. It also helps you select the channels on which you should build your presence.

For content to be effective, you need to have a clear idea of your target audience when you write posts/emails, or articles. So, always consult your buyer persona before creating content.

Just like the value propositions, effective content revolves around the pain point you identified earlier. Use them to get the attention of your audience and provide valuable information that helps them alleviate these pains.

This will help you establish yourself as a valuable resource and when they will want to solve their issues, you’ll be the first to pop into their minds.

Step 8: Experiments

The last step in your business development plan is all about creativity and finding opportunities. This is the moment in which we create experiments to validate some of our business assumptions. Your experiment should be ideas that you think will bring sustainable growth to your company.

Once you identify some ideas, define some goals and set up the methodology you will follow to run this experiment. For example, if you heard of a new social media and you think your audience might be on it, build an experiment to validate if this is true and if it can bring you results.

Attach a goal to this idea, for example, generating 10 qualified leads on this new channel.

Then decide for how long you will run the experiment – ideally a couple of weeks. Once the experiment is over analyze what happened. If the experiment was successful, you need to scale this activity. If not, take the learnings for further improvements.

Read this article with 10 business development examples to have some ideas on how to implement your strategy.

The business development plan is a key document that helps you map your ecosystem and strategize your business development efforts .

It consists of a research part and an action part. In the first part, you analyze your market, competitors, and customers. In the second, you use your insights to build value propositions, content plans, and experiments.

The business development plan is a live document, so you have to update it every time you have new insights. Of course, you have to use it in your daily operations to make sure you’re on the right track.

The business development plan is one of the assets you will build during our training. Would you like to shake up your business development career and work in a more structured way? Then join our next cohort .

Last, if you are a company wanting to train your business development team, our custom training solutions are the best way to take your team to the next level.

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Meet any target: business development plan template

A company’s goals are an integral part of its productivity. When your team understands what targets they need to hit, they have something clear to strive for and feel a sense of pride when they succeed. Setting intentions about where your business is going and how to get there is an important part of the building process.

Gain clarity about what your company’s objectives are with the help of a free business development plan template. We’ll share a fully customizable template with you that you can use on monday.com. But before that, this article looks at the benefits of using such templates and what you should include in a business development plan.

Get the template

What is a business development plan template?

A business development plan template is a customizable document that outlines the objectives of your business and actionable steps to meet them. These can be your company’s long or short-term goals, amounts needed for start-up costs, or specific milestones, such as hitting a specific monthly sales target, or getting your first repeat client. The plan outlines steps to take to get to those goals and assigns specific tasks to individuals to hold them accountable for meeting the deadlines.

A business development plan template is a pre-formatted tool that describes your business objectives and how you’ll achieve them.

Although you can always write these plans down in a regular, static document, many businesses opt to use a customizable pre-built format to get off to a strong start.

Why use a business development plan template?

As a business owner, creating a custom, agile business development plan helps you gain clarity regarding decision-making on areas, such as investments, resources, and budgeting. Unlike with pen and paper, or even a word doc, a template is dynamic. You can move initiatives around, assign ownership, store all relevant information on the template itself, and customize any aspect of the template from labels, template structure and appearance, automations, and more.

Of course, there are a lot of things to consider when it comes to creating a well-thought-out document. Below, we’ll discuss some of the things you may want to consider and include in your business development plan.

What to include in a business development plan

A business development plan comes into play during the growth stage of your business. By specifying your targets and plans of action, the business development plan becomes a roadmap for achieving growth and success. To ensure you have a strong plan, consider including the elements summarized below.

Financial goals

A business’s growth is largely based on its financial success, so it’s critical to assess your current financial position to set targets for the future. Start by:

• Looking to your past and current revenue as a baseline for what your business brings in
• Assessing your overhead costs versus your profits
• Setting goals for bringing in higher profits and revenue in the coming months and years
• Getting specific about your timeline, so you can reassess your financial position when you hit those dates

Funding plan

Meeting your financial goals and achieving financial growth requires funding. Use this section of the business development plan to determine the amount of business capital you currently have and what steps you can take to secure more funding in the future within your target market segment.

Opportunities for growth

Look at your business to identify where you have room to grow. This will vary depending on what industry and business you work in. For some, this might mean developing a new line of products or adding additional services that can attract new clients and boost revenue.

Operational needs

Examine operational needs and take a practical look at what needs to change in the daily function of your business to support expansion and further development. This could mean investing in new equipment or hiring additional personnel to oversee specific departments or projects.

Sales and marketing plans

An important part of business growth is how you promote your company to consumers. Determine a marketing strategy to get customers excited about your new products and services or to inform consumers of investments you’re making in equipment upgrades. Your marketing plans are how you’ll communicate your investments and improvements to drive growth through customer interest.

Understand strengths and weaknesses 

Creating a business development plan requires a firm understanding of your company’s strengths and weaknesses. To identify these, consider performing a SWOT analysis . You can use the resulting information to develop a strategic plan to leverage strengths and improve on weak areas across all aspects of your business.

Building your team

For a business to grow successfully, you must also expand your workforce. This means hiring new team members and learning to delegate tasks with a lower priority or difficulty level, so you can focus on matters of high-level priority. Use this part of your plan to assess what tasks you can assign to someone else and how many people you might need to hire to meet the demands of your growing business.

Having a plan to develop your business is a great foundation. But you also need tools to put that plan into action. Starting with a solution that lets you bring people together, communicate priorities, and manage tasks can increase your chances of success.

monday.com supports business development and planning

Your business development plan template is the starting point for your company’s expansion. As you move toward creating targets and future plans for your business, you can make use of the many other features and templates on monday.com to understand where you’re at with your business and what areas are ready to support growth.

monday.com lets you create workflows to plan and track projects and day-to-day processes. Connect off-platform tools necessary for collaboration and communication with team members from around the world, and leverage no-code automation opportunities to streamline repetitive tasks.

You can start with our Business Development Plan Template, customizing the columns to meet your specific needs.  Take notes, mention team members on tasks to get their feedback, or color-code your business development plan to create a visual that’s easy to digest at a glance.

Once you’re ready to put your business development plan into action, turn to our Template Center for plenty of other tools to help you get started on various tasks.

Related templates 

A business development plan template isn’t the only useful tool for growing your business. Consider some of these other options to help your teams increase efficiency and promote growth.

One-page business plan template

Our easy-to-use One-page Business Plan Template is meant to provide an overview of your objectives and deadlines at a glance. Completing the one-page business plan template creates a reference point for the scope of your business objectives that you can easily return to at any time.

Business executive summary template

Our Business Executive Summary Template is an ideal tool when you’re preparing to pitch your company to investors. It offers a guide for emphasizing the core of your business plan in a way that appeals to the interests of your target audience. You can include sales/marketing plans, staff expenses, and long-term goals to provide prospective stakeholders with a clear picture of where your business stands and where it’s going.

Writing business plans is easier when you start with a template. But knowing what to include and what might be most important can help you make the most of such documents. Check the FAQs below for some more tips.

FAQs about business development plan templates

What are the main parts of a business plan?

A solid business plan should have four key components. The main parts of a business plan include:

• An executive summary
• A marketing plan
• Key management bios
• A financial plan that includes cost and pricing information

What is the most important part of a business plan?

The executive summary is the most important part of any business plan. The executive summary acts as the preface to the overall business plan and the hook that gets readers excited about the possibility of investing in your company. The goal of the executive summary is to entice the investor to read the rest of your plan, so aim for the most polished version possible.

Build your company’s future with a business development plan template from monday.com 

Your business development strategy is critical to growing your company and meeting future goals. Using templates from monday.com can help you build your business development plan to drive success.

Having a business plan creates a 30% higher chance of growth for your business compared to businesses that don’t start with written action plans. A customizable, user-friendly business development plan template provides a starting point to realizing your objectives.

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Business Plan Writer Moscow

A well written business plan is an essential component for any company seeking to raise capital. Our team at Prospectus.com has over 20 years of experience writing business plans and structuring business models for start-ups, later stage and expansion companies, those seeking venture or angel financing all the way to mezzanine and 144A funding, spanning a wide range of industries across the globe. We have been involved in thousands business projects and assisted with business planning, offering and private placement setup, feasibility studies, drafting financial projections, both for private companies and those seeking initial public offerings or listings on a stock exchange.  Our team is a recognized leader in business plan development. In fact, our CEO is the Chairman and Founder of  Borders.org  ( Business Plans Without Borders ), a not-for-profit 501c3 organization which assist low income families as well as refugees and immigrants with business plan writing services and grants.

Our Team’s Business Plan Advisory Services Value-Proposition:

• Our staff are known as one of the most reliable and affordable Business Plan developers in the U.S. and worldwide. Our straight forward and honest assessment of one’s business is one of our strongest characteristics
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• 1 to 2 weeks’ average time for completing business plans
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• We are somewhat of a one stop business for most of the startup and later stage company needs.

Moscow Business Plan Options

There are mainly two types of business plans that are written in Moscow: capital raising business plans and management or managerial business plans.

Raise Capital with a Business Plan

Most business plans are written with eye towards raising money for their venture. In a business plan that is written for investment capital, the structure of the business plans and therefore the most important point of the document will be the value-added benefit. Information on the products, services and the market will play central roles in the development of the plan, as well as various payout or exit strategies for the investors. Most business plans will focus on either selling equity or debt to investors.

• Equity : In an equity business plan the company seeking funding will sell an ownership stake. If the company is a corporation, they will sell shares or common stock or a variation of them. If the company is a LLC or a Limited Company (which is popular worldwide) interest or units in the company would be offered. Both a form of ownership, just with a different name for each entity. In additional, there are other sweeteners one can add into any business plan offering, including warrants or preferred shares or preferred units or convertible debt.
• Debt : in a debt offering business plan the company will be issuing some type of bond or a note to investors. A bond or note differ only in terms of the length of each security, which bonds being considered a longer maturity date than a note. There are also convertible debt securities that would convert the notes/bonds to equity at a certain fixed point in time. The business plan for bonds would detail the terms, such as the maturity date, interest rate and other vital information.

Managerial Guidance Business Plan

• No Capital Raising : In a managerial or a management business plan, the focus is not on raising money but what strategy a company should employ. While most companies that write business plans do so to raise capital, there are some that simply want to get a second opinion or an outside view of their business. They ask us to write them a business plan for growth opportunities, not to raise money. Said another way, the management of the company wants to see our view and take on their business and what we would do to expand their company.
• Recommendations : A business plan used to simply strategically plan one’s next move is referred to as managerial guidance business plan document. No capital is being raised initially, although sometimes we may conclude that capital should be raised for the company to penetrate or open new markets or opportunities. In the course of research, we may conclude that, in fact, the company should conduct an offering and raise money. We will recommend the amount to raise based on the company’s expansion needs and the company valuation.

3 Levels of Business Plans

Our firm offers various levels of business plan writing service and consulting, including: Level I Start-up Business Plan »

• Prospectus.com’s team consists of industry expert business plan writers. Our Level I Start-up Business Plan can be used for companies raising initial seed funding and getting off the ground. The dollar amount being raised is not of paramount importance.
• The Start-up Plan includes complete financials, potential cash-flow, market analysis and marketing strategies as well as a break-even analysis, and a separate executive summary and much more.

Level II Expansion or Series B Business Plan »

• Prospectus’ Level II Expansion or Series B Business Plan assists companies and entrepreneurs that are seeking to expand or scale their business, including by increasing market share.
• The Level II Start-up Plan helps to define concepts, target markets and market potential, as well as financial clarity necessary to define your concept, identify your market potential, and identify capital requirements. Executive summary included.

Level III Enterprise Business Plan »

• Prospectus’ Level III Enterprise Business Plan serves the need of those later stage and established companies seeking to raise additional capital to expand their businesses, often in the form of issuing debt securities such as bonds or convertible notes.
• The Level III Enterprise Business Plan is our most comprehensive business plan and often our clients will need a prospectus or a private placement memorandum (offering memorandum) written as well.

Our firm has years of experience drafting securities documents and is confident we can assist with your Moscow Business Plan Writer.  Feel free to contact us anytime, or call us to setup an appointment at any one of our global offices.

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Kaiser Permanente names new enterprise strategy, business development leadership

Sam Glick will be EVP for Enterprise Strategy and Business Development; Shelby Decosta will be chief business development officer.

PRESS RELEASE Contact: Hilary Costa [email protected]

OAKLAND, Calif. — Sam Glick will join Kaiser Permanente as executive vice president for enterprise strategy and business development. He will be responsible for enterprisewide strategy and business development. He will oversee the strategy, business development, government relations, communications, innovation and enterprise risk management functions as well as Kaiser Permanente Ventures and Kaiser Permanente International programs. In this role, Glick will develop and connect strategies across the organization’s entire portfolio of businesses including Kaiser Permanente’s integrated care and coverage, Risant Health, the KP Medical Foundation, the National Health Plan, and future new businesses.

Glick’s service will begin in June 2024 when he replaces Paul Swenson, executive vice president and chief administrative officer, who has announced he will be stepping down from the role after leading the organization’s strategy for more than a decade. While stepping down from the role, Swenson will continue with the organization for a period of time to work on special projects. Glick will report to Kaiser Permanente's chair and chief executive officer, Greg A. Adams .

Glick joins Kaiser Permanente from Oliver Wyman, an international management consulting firm, where he has served as global leader of health and life sciences, working with health systems, health plans, and other health care organizations across the country to be more responsive to market and consumer needs. He also currently leads the firm’s global marketing function and serves as a member of the Oliver Wyman Global Leadership Team and the Marsh McLennan Senior Leadership Team. Prior to his roles at Oliver Wyman, Glick helped to build the strategy and corporate development function at Mercer, the country’s largest employee benefits broker and consultant.

“Sam’s broad understanding of the health care marketplace, collaborative relationships with industry leaders, and broad leadership experience will help us as we strengthen our enterprise strategy and business development capabilities,” said Adams. “His leadership will help us as we continue to respond to the external market and address the challenges that we and all of health care currently face.”

Shelby Decosta has been named Kaiser Permanente’s new chief business development officer with overall responsibility and accountability for growing Kaiser Permanente’s mission and touching more lives through mergers, acquisitions, market expansion and service line diversification for Kaiser Permanente, Risant Health, and other businesses. She will serve on the executive teams for Kaiser Permanente and Risant Health and work closely with senior leaders across the enterprise.

Decosta joins Kaiser Permanente from UCSF Health where she currently serves as president for UCSF Health care network and chief market development officer, responsible for mergers, acquisitions and strategic partnerships. She also manages UCSF Health’s accountable care organization, joint ventures and management agreements with community health systems, as well as the system’s ambulatory outpatient centers and physician network. Prior to UCSF Health, Decosta held leadership positions at Trinity Health and Dignity Health with accountability for mergers, acquisitions and partnerships.

“Shelby’s collaborative, innovative, results-driven approach, as well as her experience establishing and implementing diversified growth initiatives across community and academic nonprofit health systems, will help Kaiser Permanente continue to grow our enterprise,” said Adams.

Decosta will begin her service in July 2024 and report to Glick.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.

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New timeline, construction plan for $1.5B District Detroit development

There is a new timeline and construction plan for the high-profile $1.5 billion District Detroit development that was originally expected to break ground last summer, but so far has not.

The codevelopers, New York-based The Related Cos. and the Ilitch organization's Olympia Development of Michigan, are now aiming for an early 2025 construction start for the first of the development's 10 planned new buildings and building rehabs.

They also are changing the order of the 10 projects by moving up one of the planned new hotels as well as one of the residential buildings, and pushing back the timeline for the development's office buildings.

This "resequencing" of District Detroit is a response to the current lending environment for new office projects, which is very challenging, according to Andrew Cantor, the Related Cos.' executive vice president of development.

The developers still intend to build all of the 10 projects in District Detroit, including the three new office building projects.

One of those projects is a planned 17-story office tower at 2200 Woodward, next to Comerica Park, that was originally scheduled to break ground last summer and open next year. The developers say they still have a commitment from a potential anchor tenant for the tower, but the building project is on hold until the lending environment for new office developments improves.

Nationwide, some lenders have been bracing for losses on commercial loans due to rising office space vacancies and falling valuations since the COVID-19 pandemic.

The Ilitch organization had been in negotiations last year with Wayne County to buy surface parking lots where the 17-story officer tower and a neighboring planned 20-story apartment building are to go. So far, no deal for the land has been announced.

More: Detroit City Council to vote on incentives for $3B New Center development

Under the new timeline, the first District Detroit projects will now be:

• A new 18-story, 261-unit residential building with ground-floor retail at 2205 Cass, near the forthcoming University of Michigan Center for Innovation. The apartments would provide housing for some students attending the UMCI, and 20% of the units would be offered as "affordable" at below-market rents.
• One of the development's two planned hotels: either a newly constructed 14-story, 290-room hotel next to Little Caesars Arena or an adaptive reuse of the 10-story Fox Theatre office building, 2211 Woodward, to become a 177-room Fox Hotel.

The new sequencing appears to reflect the continued strength of the market in downtown Detroit for more hotel rooms and apartments. Vacancies in Detroit office space, like that in cities nationwide, have been on the rise since the pandemic and employers' embrace of remote and hybrid work policies.

The District Detroit development — and accompanying incentives and tax breaks — faced some scrutiny last year at public hearings before ultimately winning an 8-1 vote of approval from Detroit City Council.

Some critics were unhappy with the slow pace of development around Little Caesars Arena, an earlier Olympia Development project, in contrast to pronouncements and colorful renderings that had primed public expectations for more development and amenities than was actually built.

2025 deadline

District Detroit has a late March 2025 deadline to break ground on at least one of the 10 projects, based on rules for the development's largest development incentive — a $615 million, 35-year tax capture known as a Transformational Brownfield, according to a spokesman for the Detroit Economic Growth Corp. Specifically, construction is required to start within two years of City Council's March 28, 2023 approval of the brownfield.

The developers say they intend to make that deadline.

Because the brownfield incentive is a capture of future taxes to be generated at the development project sites, the developers do not gain any financial benefit from delaying construction.

Another deadline for District Detroit is late April 2028, or the five-year anniversary of the development's Transformational Brownfield receiving final approval from the quasi-public Michigan Strategic Funding in Lansing.

Any of the 10 projects that haven't started by then could potentially have their incentives terminated. However, the strategic fund could adjust that deadline to accommodate the new development timeline.

“We remain hard at work to move our projects forward in The District Detroit, in line with the Transformational Brownfield plan timeline," the development firms said in a joint statement Tuesday night. "Financing commercial office developments is challenging nationwide, so we are resequencing the projects to meet the market demand created by the neighborhood’s existing entertainment venues and the UMCI, where construction is currently underway.”

Although construction has yet to begin, the developers say they remain committed to the District Detroit Community Benefits agreement and are currently in compliance.

The UMCI had its official groundbreaking in December and is expected to be done and open in 2027.

The new 2025 construction start will allow for the 18-story, 261-unit residential building at 2205 Cass to be ready for the student population that would attend the UMCI, the developers said. The original District Detroit timeline called for a 2024 construction start for the building.

Separate from District Detroit, Olympia Development plans to start work in the second quarter this year on a rehab project for a block of six old apartment buildings near Little Caesars Arena at Cass and Henry. Half of those 170 units would be reserved at deeply affordable rents for those with qualifying incomes.

The 6 new building projects in District Detroit

• 2205 Cass : An 18-story residential building with 261 apartments (20% affordable) and 8,750 square feet of retail space that would be built near the UMCI.
• 2250 Woodward:  A 20-story residential building to go next to Comerica Park and have 287 apartments (20% set aside as "affordable"), 27,000-square feet of ground-floor retail space and a new underground parking garage with 206 spaces.
• 2200 Woodward : A newly constructed 17-story office building with ground-floor retail next to Comerica Park, plus a new underground parking garage with 298 spaces. (It would share the same parking garage 2250 Woodward.)
• 2305 Woodward or 2300 Cass : Two locations under consideration for an all-new, 22-story office building with ground-floor retail.
• 2300 Woodward : A new five-story office building with ground-floor retail.
• Hotel next to Little Caesars Arena:  A newly constructed 14-story, 290-room hotel to go next to LCA at 2455 Woodward. The project was  originally billed  as an Equinox Hotel, although the developers later walked that back have and have yet to officially announce what hotel brand it will be.

The 4 building rehabs in District Detroit

• Fox Hotel:  Adaptive reuse of the 10-story Fox Theatre office building at 2211 Woodward to become a 177-room Fox Hotel. The hotel project would not alter the historic Fox Theatre.
• 2115 Cass : Adaptive reuse of the former Moose Lodge building into a four-story business incubator as part of the UMCI campus.
• 408 Temple St. : The long-empty Fort Wayne/American hotel near the Masonic Temple would be redeveloped as an 11-story apartment complex with 131 apartments (20% affordable) and ground-floor retail.
• 2210 Park Ave .: Redevelopment of the old 10-story Detroit Life Building into 16 apartments with ground-floor retail.

Contact JC Reindl: 313-222-6631 or [email protected]. Follow him on X @jcreindl

J. V. Stalin

New Conditions — New Tasks in Economic Construction

Speech delivered at a conference of business executives 1 june 23, 1931.

Source : Works, Vol. 13, 1930 - January 1934 Publisher : Foreign Languages Publishing House, Moscow, 1954 Transcription/HTML Markup : Salil Sen for MIA, 2008 Public Domain : Marxists Internet Archive (2008). You may freely copy, distribute, display and perform this work; as well as make derivative and commercial works. Please credit "Marxists Internet Archive" as your source.

Comrades, the materials presented to this conference show that as regards the fulfilment of the plan our industry presents a rather motley picture. There are branches of industry that have increased their output during the past five months 40 to 50 per cent compared with last year. Other branches have increased their output not more than 20 to 30 per cent. Lastly, there are certain branches that show a very small increase, some 6 to 10 per cent and sometimes even less. Among the latter we must include coal mining and the iron and steel industry. The picture, as you see, is a motley one.

How is this diversity to be explained? Why are certain branches of industry lagging behind? Why is it that certain branches of industry show an increase of only 20 to 25 per cent, while coal mining and the iron and steel industry show an even smaller increase and are trailing behind other branches?

The reason is that lately the conditions of development of industry have radically changed; new conditions demanding new methods of management have arisen; but some of our economic executives, instead of changing their methods of work, are continuing in the old way. The point, therefore, is that the new conditions of development of industry require new methods of work; but some of our economic executives do not understand this and do not see that they must now adopt new methods of management.

That is the reason why certain branches of our industry are lagging behind.

What are these new conditions of development of our industry? How did they arise?

There are at least six such new conditions.

Let us examine them.

First of all, there is the question of the supply of manpower for our factories. Formerly, the workers usually came of their own accord to the factories and mills—to some extent, therefore, things proceeded automatically in this sphere. And this happened because there was unemployment, there was differentiation in the countryside, there was poverty and fear of starvation, which drove people from the country to the town. You remember the formula: "The flight of the peasant from the country to the town"? What compelled the peasant to flee from the country to the town? The fear of starvation, unemployment, the fact that the village was like a stepmother to him, and he was ready to flee from his village to the devil himself, if only he could find some sort of work.

Such, or nearly such, was the state of affairs in the recent past.

Can it be said that the same conditions prevail now? No, it cannot. On the contrary, conditions have now radically changed. And because conditions have changed we no longer have an automatic influx of manpower.

What, in point of fact, has changed during this period? Firstly, we have done away with unemployment — consequently, we have abolished the force that exercised pressure upon the "labour market." Secondly, we have radically undermined differentiation in the countryside —consequently, we have overcome the mass poverty there, which drove the peasant from the country to the town. Lastly, we have supplied the countryside with tens of thousands of tractors and agricultural machines, we have smashed the kulak, we have organised collective farms and have given the peasants the opportunity to live and work like human beings. Now the countryside cannot any longer be termed a stepmother to the peasant. And precisely because it can no longer be termed a stepmother, the peasant has begun to settle down in the countryside; we no longer have "the flight of the peasant from the country to the town," nor an automatic influx of manpower.

As you see, we now have an entirely new situation and new conditions in regard to the supply of manpower for our factories.

What follows from that?

It follows, firstly, that we must no longer count on an automatic influx of manpower. This means that we must pass from the "policy" of letting things proceed automatically to the policy of organised recruiting of workers for industry. But there is only one way of achieving this—that of contracts of economic organisations with collective farms and collective farmers. As you know, certain economic organisations and collective farms have already adopted this method; and experience has shown that this practice yields important advantages both for the collective farms and for the industrial enterprises.

It follows, secondly, that we must pass immediately to mechanisation of the heavier processes of labour and develop this to the utmost (timber industry, building industry, coal mining, loading and unloading, transport, iron and steel industry, etc.). This, of course, does not mean that we must abandon manual labour. On the contrary, manual labour will continue to play a very important part in production for a long time to come. But it does mean that mechanisation of labour processes is for us the new and decisive force, without which neither our tempo nor the new scale of production can be maintained.

There are still quite a number of our economic executives who "do not believe" either in mechanisation or in contracts with collective farms. These are the very executives who fail to understand the new situation, who do not want to work in the new way and sigh for the "good old times" when manpower "came of its own accord" to the enterprises. Needless to say, such economic executives are as remote from the new tasks in economic construction, which are imposed by the new conditions, as the sky from the earth. Apparently they think that the difficulties in regard to manpower are accidental and that the shortage of manpower will disappear automatically, so to speak. That is a delusion, comrades.

The difficulties in regard to manpower cannot disappear of themselves. They can disappear only as the result of our own efforts.

Hence the task is to recruit manpower in an organised way, by means of contracts with the collective farms, and to mechanise labour.

That is how matters stand with regard to the first new condition of development of our industry.

Let us pass to the second condition.

I have just spoken about the organised recruiting of workers for our factories. But recruiting workers is not all that has to be done. In order to ensure manpower for our enterprises we must see to it that the workers are stably connected with their factories and make the composition of the labour force in the factories more or less constant. It scarcely needs proof that without a constant labour force who have more or less mastered the technique of production and have become accustomed to the new machinery it will be impossible to make any headway, impossible to fulfil the production plans. Unless this is achieved, we shall have to keep on training new workers and to spend half the time on training them instead of making use of this time for production. But what is actually happening now? Can it be said that the composition of the labour force at our factories is more or less constant? Unfortunately, this cannot be said. On the contrary, we still have a so-called fluidity of manpower at our factories. More than that, in a number of factories the fluidity of manpower, far from disappearing, is increasing and becoming more marked. At any rate, you will find few factories where the personnel does not change at least to the extent of 30 to 40 per cent of the total in the course of half a year, or even in one quarter.

Formerly, during the period of restoration of our industry, when its technical equipment was not very complex and the scale of production not very large, it was more or less possible to "tolerate" this so-called fluidity of manpower. Now it is another matter. Now the situation is radically different. Now, in the period of intensive reconstruction, when the scale of production has become gigantic and technical equipment has become extremely complex, the fluidity of manpower has become a scourge of production and is disorganising our factories. To "tolerate" the fluidity of manpower now would mean disintegrating our industry, destroying the possibility of fulfilling production plans and ruining any chance of improving the quality of the output.

What is the cause of the fluidity of manpower?

The cause is the wrong structure of wages, the wrong wage scales, the "Leftist" practice of wage equalisation. In a number of factories wage scales are drawn up in such a way as to practically wipe out the difference between skilled and unskilled labour, between heavy and light work. The consequence of wage equalisation is that the unskilled worker lacks the incentive to become a skilled worker and is thus deprived of the prospect of advancement; as a result he feels himself a "visitor" in the factory, working only temporarily so as to "earn a little money" and then go off to "try his luck" in some other place. The consequence of wage equalisation is that the skilled worker is obliged to go from factory to factory until he finds one where his skill is properly appreciated.

Hence, the "general" drift from factory to factory; hence, the fluidity of manpower.

In order to put an end to this evil we must abolish wage equalisation and discard the old wage scales. In order to put an end to this evil we must draw up wage scales that will take into account the difference between skilled and unskilled labour, between heavy and light work. We cannot tolerate a situation where a rolling-mill worker in the iron and steel industry earns no more than a sweeper. We cannot tolerate a situation where a locomotive driver earns only as much as a copying clerk. Marx and Lenin said that the difference between skilled and unskilled labour would exist even under socialism, even after classes had been abolished; that only under communism would this difference disappear and that, consequently, even under socialism "wages" must be paid according to work performed and not according to needs. But the equalitarians among our economic executives and trade-union officials do not agree with this and believe that under our Soviet system this difference has already disappeared. Who is right, Marx and Lenin or the equalitarians? It must be assumed that it is Marx and Lenin who are right. But it follows from this that whoever draws up wage scales on the "principle" of wage equalisation, without taking into account the difference between skilled and unskilled labour, breaks with Marxism, breaks with Leninism.

In every branch of industry, in every factory, in every shop, there is a leading group of more or less skilled workers who first and foremost must be retained if we really want to ensure a constant labour force in the factories. These leading groups of workers are the principal link in production. By retaining them in the factory, in the shop, we can retain the whole labour force and radically prevent the fluidity of manpower. But how can we retain them in the factories? We can retain them only by promoting them to higher positions, by raising the level of their wages, by introducing a system of wages that will give the worker his due according to qualification.

And what does promoting them to higher positions and raising their wage level mean, what can it lead to as far as unskilled workers are concerned? It means, apart from everything else, opening up prospects for the unskilled worker and giving him an incentive to rise higher, to rise to the category of a skilled worker. You know yourselves that we now need hundreds of thousands and even millions of skilled workers. But in order to build up cadres of skilled workers, we must provide an incentive for the unskilled workers, provide for them a prospect of advancement, of rising to a higher position. And the more boldly we adopt this course the better, for this is the principal means of putting an end to the fluidity of manpower. To economise in this matter would be criminal, it would be going against the interests of our socialist industry.

But that is not all.

In order to retain the workers in the factories we must still further improve the supply of goods and the housing conditions of the workers. It cannot be denied that a good deal has been done during the last few years in the sphere of housing construction and supplies for the workers. But what has been done is altogether inadequate compared with the rapidly growing requirements of the workers. It will not do to plead that there were fewer houses before than there are now and that therefore we can be content with the results achieved. Nor will it do to plead that workers’ supplies were far worse before than they are now and therefore we can be satisfied with the present situation. Only those who are rotten to the core can content themselves with references to the past. We must proceed, not from the past, but from the growing requirements of the workers at the present time. We must realise that the conditions of life of the workers have radically changed in our country. The worker today is not what he was previously. The worker today, our Soviet worker, wants to have all his material and cultural needs satisfied: in respect of food, housing conditions, cultural and all sorts of other requirements. He has a right to this, and it is our duty to secure these conditions for him. True, our worker does not suffer from unemployment; he is free from the yoke of capitalism; he is no longer a slave, but the master of his job. But this is not enough. He demands that all his material and cultural requirements be met, and it is our duty to fulfil this demand of his. Do not forget that we ourselves are now making certain demands on the worker—we demand from him labour discipline, intense effort, emulation, shock-brigade work. Do not forget that the vast majority of workers have accepted these demands of the Soviet Government with great enthusiasm and are fulfilling them heroically. Do not be surprised, therefore, if, while fulfilling the demands of the Soviet Government, the workers in their turn demand that the Soviet Government should fulfil its obligations in regard to further improving their material and cultural condition.

Hence, the task is to put an end to the fluidity of manpower, to do away with wage equalisation, to organise wages properly and to improve the living conditions of the workers.

That is how matters stand with regard to the second new condition of development of our industry. Let us pass to the third condition.

III THE ORGANISATION OF WORK

I have said that it is necessary to put an end to the fluidity of manpower, to retain the workers in the factories. But retaining the workers in the factories is not all; the matter does not end there. It is not enough to put an end to the fluidity of manpower. We must provide the workers with such working conditions as will enable them to work efficiently, to increase productivity and to improve the quality of the products. Consequently, we must so organise work in the factories as to bring about an increase in labour productivity from month to month, from quarter to quarter.

Can it be said that the present organisation of work in our factories meets the modern requirements of production? Unfortunately, this cannot be said. At all events, we still have a number of factories where work is organised abominably, where instead of order and co-ordination of work there is disorder and muddle, where instead of responsibility for the work there is absolute irresponsibility, lack of personal responsibility.

What is meant by lack of personal responsibility? It is the absence of any responsibility for work that is entrusted to one, the absence of responsibility for machinery and tools. Naturally, when there is no personal responsibility there can be no question of any important increase in the productivity of labour, of any improvement in the quality of production, of the exercise of care in handling machinery and tools. You know what lack of personal responsibility led to on the railways. It is leading to the same result in industry. We have abolished the system under which there was lack of personal responsibility on the railways and have thus improved their work. We must do the same in industry in order to raise its work to a higher level.

Formerly, we could "manage" somehow or other with the bad organisation of work that goes naturally with lack of personal responsibility, with no worker being responsible for a particular concrete job. Now it is another matter. Now the situation is completely different. With the present vast scale of production and the existence of giant enterprises, lack of personal responsibility has become a scourge of industry that is jeopardising all our achievements in the factories in the sphere of production and organisation.

What enabled lack of personal responsibility to become the rule in a number of our factories? It entered the factories as the illegitimate companion of the uninterrupted working-week. It would be wrong to assert that the uninterrupted working week necessarily leads to lack of personal responsibility in production. If work is properly organised, if each person is made responsible for a definite job, if definite groups of workers are assigned to machines, if the shifts are properly organised so that they are equal in quality and skill—given such conditions, the uninterrupted working-week leads to a tremendous increase in labour productivity, to an improvement in quality of work and to eliminating lack of personal responsibility. Such is the case on the railways, for example, where the uninterrupted working-week is now in force, but where there is no longer lack of personal responsibility. Can it be said that the position in regard to the uninterrupted working-week is equally satisfactory in industrial enterprises? Unfortunately, this can not be said. The fact of the matter is that a number of our factories adopted the uninterrupted working-week too hastily, without preparing suitable conditions for it, without properly organising shifts more or less equal in quality and skill, without making each worker responsible for a particular concrete job. The result is that the uninterrupted working-week, left to itself, has given rise to lack of personal responsibility. The result is that in a number of factories we have the uninterrupted working-week on paper, in words, and lack of personal responsibility not on paper, but in actual operation. The result is that there is no sense of responsibility for the job, machinery is handled carelessly, large numbers of machine tools break down, and there is no incentive for increasing the productivity of labour. It is not for nothing that the workers say: "We could raise the productivity of labour and improve matters; but who is going to appreciate it when nobody is responsible for anything?"

It follows from this that some of our comrades were a little hasty in introducing the uninterrupted working-week, and in their hurry distorted it and transformed it into a system of lack of personal responsibility.

There are two ways of putting an end to this situation and of doing away with lack of personal responsibility. Either change the method of carrying out the uninterrupted working week so that it does not result in lack of personal responsibility, as was done on the railways. Or, where the conditions do not favour this, abandon the nominal uninterrupted working week, temporarily adopt the interrupted, six-day week, as was recently done in the Stalingrad Tractor Works, and prepare the conditions so as to return, should the need arise, to a real, not nominal, uninterrupted working-week; to return eventually to the uninterrupted working-week, but not to lack of personal responsibility.

There is no other way.

There can be no doubt that our economic executives understand all this very well. But they keep silent. Why? Because, evidently, they fear the truth. But since when have Bolsheviks begun to fear the truth? Is it not true that in a number of factories the uninterrupted working-week has resulted in lack of personal responsibility and has thus been distorted to an extreme degree? The question is: Who wants such an uninterrupted working-week? Who dares assert that the preservation of this nominal and distorted uninterrupted working-week is more important than the proper organisation of work, than increased productivity of labour, than a genuine uninterrupted working-week, than the interests of our socialist industry? Is it not clear that the sooner we bury the nominal uninterrupted working-week the sooner shall we achieve a proper organisation of work?

Some comrades think that we can do away with the lack of personal responsibility by means of incantations and high sounding speeches. At any rate, I know a number of economic executives who in their fight against lack of personal responsibility confine themselves to speaking at meetings now and again, hurling curses at the lack of personal responsibility, apparently believing that after such speeches lack of personal responsibility is bound to disappear automatically, so to speak. They are grievously mistaken if they think that lack of personal responsibility can be done away with by speeches and incantations. No, comrades, lack of personal responsibility will never disappear of itself. We alone can and must put an end to it; for it is you and I who are at the helm and it is you and I who are answerable for everything, including lack of personal responsibility. I think that it would be far better if our economic executives, instead of making speeches and incantations, spent a month or two at some mine or factory, studied all details and "trifles" relating to the organisation of work, actually put an end there to lack of personal responsibility and then applied the experience gained at this enterprise to other enterprises. That would be far better. That would be really fighting against lack of personal responsibility, fighting for the proper, Bolshevik organisation of work, for the proper distribution of forces in our enterprises.

Hence, the task is to put an end to lack of personal responsibility, to improve the organisation of work and to secure the proper distribution of forces in our enterprises.

That is how matters stand with regard to the third new condition of development of our industry. Let us pass to the fourth condition.

IV A WORKING-CLASS INDUSTRIAL AND TECHNICAL INTELLIGENTSIA

The situation has also changed in regard to the administrative staff of industry in general, and in regard to the engineering and technical personnel in particular.

Formerly, the situation was that the main source of supply for all our industry was the coal and metallurgical base in the Ukraine. The Ukraine supplied metal to all our industrial regions: both to the South and to Moscow and Leningrad. It also supplied coal to the principal enterprises in the U.S.S.R. I leave out the Urals because the relative importance of the entire Urals was very small compared with the Donets Basin. Accordingly, we had three main centres for training an administrative staff for industry: the South, the Moscow district and the Leningrad district. Naturally, under those conditions we could somehow manage with the very small engineering and technical forces that were all that our country could have at its disposal at that time.

That was the position in the recent past.

But the situation is now quite different. Now it is obvious, I think, that with the present rate of development and gigantic scale of production we are already unable to make do with the Ukrainian coal and metallurgical base alone. As you know, the supply of Ukrainian coal and metal is already in adequate, in spite of the increase in their output. As you know, we have been obliged, as a result of this, to create a new coal and metallurgical base in the East—the Urals-Kuznetsk Basin. As you know, our work to create this base has been not without success. But that is not enough. We must, further, create a metallurgical industry in Siberia itself to satisfy its own growing requirements. And we are already creating it. Besides this, we must create a new base for non-ferrous metals in Kazakhstan and Turkestan. Finally, we must develop extensive railway construction. That is dictated by the interests of the U.S.S.R. as a whole—by the interests of the border republics as well as of the centre.

But it follows from this that we can no longer make do with the very small engineering, technical and administrative forces of industry with which we managed formerly. It follows that the old centres for training engineering and technical forces are no longer adequate, that we must create a whole network of new centres—in the Urals, in Siberia and in Central Asia. We must now ensure the supply of three times, five times the number of engineering, technical and administrative forces for industry if we really intend to carry out the programme of the socialist industrialisation of the U.S.S.R.

But we do not need just any kind of administrative, engineering and technical forces. We need such administrative, engineering and technical forces as are capable of understanding the policy of the working class of our country, capable of assimilating that policy and ready to carry it out conscientiously. And what does this mean? It means that our country has entered a phase of development in which the working class must create its own industrial and technical intelligentsia, one that is capable of upholding the interests of the working class in production as the interests of the ruling class.

No ruling class has managed without its own intelligentsia. There are no grounds for believing that the working class of the U.S.S.R. can manage without its own industrial and technical intelligentsia.

The Soviet Government has taken this circumstance into account and has opened wide the doors of all the higher educational institutions in every branch of national economy to members of the working class and labouring peasantry. You know that tens of thousands of working-class and peasant youths are now studying in higher educational institutions. Whereas formerly, under capitalism, the higher educational institutions were the monopoly of the scions of the rich—today, under the Soviet system, the working-class and peasant youth predominate there. There is no doubt that our educational institutions will soon be turning out thousands of new technicians and engineers, new leaders for our industries.

But that is only one aspect of the matter. The other aspect is that the industrial and technical intelligentsia of the working class will be recruited not only from those who have had higher education, but also from practical workers in our factories, from the skilled workers, from the working-class cultural forces in the mills, factories and mines. The initiators of emulation, the leaders of shock brigades, those who in practice inspire labour enthusiasm, the organisers of operations in the various sectors of our work of construction—such is the new stratum of the working class that, together with the comrades who have had higher education, must form the core of the intelligentsia of the working class, the core of the administrative staff of our industry. The task is to see that these "rank-and-file" comrades who show initiative are not pushed aside, to promote them boldly to responsible positions, to give them the opportunity to display their organising abilities and the opportunity to supplement their knowledge, to create suitable conditions for their work, not stinting money for this purpose.

Among these comrades there are not a few non-Party people. But that should not prevent us from boldly promoting them to leading positions. On the contrary, it is particularly these non-Party comrades who must receive our special attention, who must be promoted to responsible positions so that they may see for themselves that the Party appreciates capable and gifted workers.

Some comrades think that only Party members may be placed in leading positions in the mills and factories. That is the reason why they not infrequently push aside non-Party comrades who possess ability and initiative and put Party members at the top instead, although they may be less capable and show no initiative. Needless to say, there is nothing more stupid and reactionary than such a "policy," if one may call it such. It scarcely needs proof that such a "policy" can only discredit the Party and repel non-Party workers from it. Our policy does not by any means lie in converting the Party into an exclusive caste. Our policy is to ensure that there is an atmosphere of "mutual confidence," of "mutual control" ( Lenin ), among Party and non-Party workers. One of the reasons why our Party is strong among the working class is that it pursues this policy.

Hence, the task is to see to it that the working class of the U.S.S.R. has its own industrial and technical intelligentsia .

That is how matters stand with regard to the fourth new condition of development of our industry. Let us pass to the fifth condition.

V SIGNS OF A CHANGE OF ATTITUDE AMONG THE OLD INDUSTRIAL AND TECHNICAL INTELLIGENTSIA

The question of our attitude towards the old, bourgeois industrial and technical intelligentsia is also presented in a new light.

About two years ago the situation was that the more highly skilled section of the old technical intelligentsia was infected with the disease of wrecking. More than that, at that time wrecking was a sort of fashionable activity. Some engaged in wrecking, others shielded the wreckers, others again washed their hands of what was going on and remained neutral, while still others vacillated between the Soviet regime and the wreckers. Of course, the majority of the old technical intelligentsia continued to work more or less loyally. But we are not speaking here of the majority, but of the most highly skilled section of the technical intelligentsia.

What gave rise to the wrecking movement? What fostered it? The intensification of the class struggle in the U.S.S.R., the Soviet Government’s policy of offensive against the capitalist elements in town and country, the resistance of these elements to the policy of the Soviet Government, the complexity of the international situation and the difficulties of collective-farm and state-farm development. While the activities of the militant section of the wreckers were augmented by the interventionist intrigues of the imperialists in the capitalist countries and by the grain difficulties within our country, the vacillations of the other section of the old technical intelligentsia towards the active wreckers were encouraged by utterances that were in fashion among the Trotskyite-Menshevik windbags to the effect that "nothing will come of the collective farms and state farms anyway," that "the Soviet power is degenerating anyway and is bound to collapse very soon," that "the Bolsheviks by their policy are themselves facilitating intervention," etc., etc. Besides, if even certain old Bolsheviks among the Right deviators could not resist the "epidemic" and swung away from the Party at that time, it is not surprising that a certain section of the old technical intelligentsia who had never had any inkling of Bolshevism should, with the help of God, also vacillate.

Naturally, under such circumstances, the Soviet Government could pursue only one policy towards the old technical intelligentsia—the policy of smashing the active wreckers, differentiating the neutrals and enlisting those who were loyal.

That was a year or two ago.

Can we say that the situation is exactly the same now? No, we cannot. On the contrary, an entirely new situation has arisen. To begin with, there is the fact that we have routed and are successfully overcoming the capitalist elements in town and country. Of course, this cannot evoke joy among the old intelligentsia. Very probably they still express sympathy for their defeated friends. But sympathisers, still less those who are neutral or vacillating, are not in the habit of voluntarily agreeing to share the fate of their more active friends when the latter have suffered severe and irreparable defeat.

Further, we have overcome the grain difficulties, and not only have we overcome them but we are now exporting a larger quantity of grain than has ever been exported since the existence of the Soviet power. Consequently, this "argument" of the vacillators also falls to the ground.

Furthermore, even the blind can now see that as regards the front of collective-farm and state-farm development we have gained a definite victory and achieved tremendous successes.

Consequently, the chief weapon in the "arsenal" of the old intelligentsia has gone by the board. As for the bourgeois intelligentsia’s hopes of intervention, it must be admitted that, for the time being at least, they have proved to be a house built on sand; Indeed, for six years intervention has been promised, but not a single attempt at intervention has been made. The time has come to recognise that our sapient bourgeois intelligentsia has simply been led by the nose. That is apart from the fact that the conduct of the active wreckers at the famous trial in Moscow was bound to discredit, and actually did discredit, the idea of wrecking.

Naturally, these new circumstances could not but influence our old technical intelligentsia. The new situation was bound to give rise, and did actually give rise, to new sentiments among the old technical intelligentsia. This, in fact, explains why there are definite signs of a change of attitude in favour of the Soviet regime on the part of a certain section of this intelligentsia that formerly sympathised with the wreckers. The fact that not only this stratum of the old intelligentsia, but even definite wreckers of yesterday, a considerable number of them, are beginning in many factories and mills to work hand in hand with the working class—this fact shows without a doubt that a change of attitude among the old technical intelligentsia has already begun. This, of course, does not mean that there are no longer any wreckers in the country. No, it does not mean that. Wreckers exist and will continue to exist as long as we have classes and as long as capitalist encirclement exists. But it does mean that, since a large section of the old technical intelligentsia who formerly sympathised, in one way or another, with the wreckers have now made a turn to the side of the Soviet regime, the active wreckers have become few in number, are isolated and will have to go deeply under ground for the time being.

But it follows from this that we must change our policy towards the old technical intelligentsia accordingly. Whereas during the height of the wrecking activities our attitude towards the old technical intelligentsia was mainly expressed by the policy of routing them, now, when these intellectuals are turning to the side of the Soviet regime, our attitude towards them must be expressed mainly by the policy of enlisting them and showing solicitude for them. It would be wrong and un-dialectical to continue our former policy under the new, changed conditions. It would be stupid and unwise to regard practically every expert and engineer of the old school as an undetected criminal and wrecker. We have always regarded and still regard "expert-baiting" as a harmful and disgraceful phenomenon.

Hence, the task is to change our attitude towards the engineers and technicians of the old school, to show them greater attention and solicitude, to enlist their cooperation more boldly.

That is how matters stand with regard to the fifth new condition of development of our industry.

Let us pass to the last condition.

VI BUSINESS ACCOUNTING

The picture would be incomplete if I did not deal with one more new condition. I refer to the sources of capital accumulation for industry, for the national economy; I refer to the need for increasing the rate of accumulation.

What is the new and special feature of the development of our industry from the point of view of accumulation? It is that the old sources of accumulation are already beginning to be inadequate for the further expansion of industry; that it is necessary, therefore, to seek new sources of accumulation and to reinforce the old sources if we really want to maintain and develop the Bolshevik tempo of industrialisation.

We know from the history of the capitalist countries that not a single young state that desired to raise its industry to a higher level was able to dispense with external aid in the form of long-term credits or loans. For this reason the capitalists in the Western countries point-blank refused credits or loans to our country, in the belief that the lack of credits and loans would certainly prevent the industrialisation of our country. But the capitalists were mistaken. They failed to take into account the fact that our country, unlike the capitalist countries, possesses certain special sources of accumulation sufficient to restore and further develop our industry. And indeed, not only have we restored our industry, not only have we restored our agriculture and transport, but we have already managed to set going the tremendous work of reconstructing heavy industry, agriculture and transport. Of course, this work has cost us many thousand million rubles. Where did we get these thousands of millions from? From light industry, from agriculture and from budget accumulations. This is how we managed until recently.

But the situation is entirely different now. Whereas previously the old sources of capital accumulation were sufficient for the reconstruction of industry and transport, now they are obviously becoming inadequate. Now it is not a question of reconstructing our old industries. It is a question of creating new, technically well-equipped industries in the Urals, in Siberia, in Kazakhstan. It is a question of creating new, large scale farming in the grain, livestock and raw material regions of the U.S.S.R. It is a question of creating a new network of railways connecting the East and West of the U.S.S.R. Naturally, the old sources of accumulation cannot suffice for this gigantic task.

But that is not all. To it must be added the fact that owing to inefficient management the principles of business accounting are grossly violated in a large number of our factories and business organisations. It is a fact that a number of enterprises and business organisations have long ceased to keep proper accounts, to calculate, to draw up sound balance-sheets of income and expenditure. It is a fact that in a number of enterprises and business organisations such concepts as "regime of economy," "cutting down unproductive expenditure," "rationalisation of production" have long gone out of fashion. Evidently they assume that the State Bank "will advance the necessary money anyway." It is a fact that production costs in a number of enterprises have recently begun to increase. They were given the assignment of reducing costs by 10 per cent and more, but instead they are increasing them. Yet what does a reduction in the cost of production mean? You know that reducing the cost of production by one per cent means an accumulation in industry of 150,000,000 to 200,000,000 rubles. Obviously, to raise the cost of production under such circumstances means to deprive industry and the entire national economy of hundreds of millions of rubles.

From all this it follows that it is no longer possible to rely solely on light industry, on budget accumulations and on revenue from agriculture. Light industry is a bountiful source of accumulation, and there is every prospect of its continuing to expand; but it is not an unlimited source. Agriculture is a no less bountiful source of accumulation, but now, during the period of its reconstruction, agriculture itself requires financial aid from the state. As for budget accumulations, you know yourselves that they cannot and must not be unlimited. What, then, remains? There remains heavy industry. Consequently, we must see to it that heavy industry —and above all its machine-building section—also provide accumulations. Consequently, while reinforcing and expanding the old sources of accumulation, we must see to it that heavy industry—and above all machine-building—also provide accumulations. That is the way out.

And what is needed for this? We must put an end to inefficiency, mobilise the internal resources of industry, introduce and reinforce business accounting in all our enterprises, systematically reduce production costs and increase internal accumulations in every branch of industry without exception.

That is the way out.

Hence, the task is to introduce and reinforce business accounting, to increase accumulation within industry.

VII NEW METHODS OF WORK, NEW METHODS OF MANAGEMENT

Such, comrades, are the new conditions of development of our industry.

The significance of these new conditions is that they are creating a new situation for industry, one which demands new methods of work and new methods of management.

a) It follows, therefore, that we can no longer count, as of old, on an automatic influx of manpower. In order to secure manpower for our industries it must be recruited in an organised manner, and labour must be mechanised. To believe that we can do without mechanisation, in view of our tempo of work and scale of production, is like believing that the sea can be emptied with a spoon.

b) It follows, further, that we cannot any longer tolerate the fluidity of manpower in industry. In order to do away with this evil, we must organise wages in a new way and see to it that the composition of the labour force in the factories is more or less constant.

c) It follows, further, that we cannot any longer tolerate lack of personal responsibility in industry. In order to do away with this evil, work must be organised in a new way, and the forces must be so distributed that every group of workers is responsible for its work, for the machinery, and for the quality of the work.

d) It follows, further, that we can no longer manage, as of old, with the very small force of old engineers and technicians that we inherited from bourgeois Russia. In order to increase the present rate and scale of production, we must ensure that the working class has its own industrial and technical intelligentsia.

e) It follows, further, that we can no longer, as of old, lump together all the experts, engineers and technicians of the old school. In order to take into account the changed situation we must change our policy and display the utmost solicitude for those experts, engineers and technicians of the old school who are definitely turning to the side of the working class.

f) It follows, lastly, that we can no longer, as of old, manage with the old sources of accumulation. In order to ensure the further expansion of industry and agriculture we must tap new sources of accumulation; we must put an end to inefficiency, introduce business accounting, reduce production costs and increase accumulation within industry.

Such are the new conditions of development of industry, which demand new methods of work and new methods of management in economic construction.

What is needed in order to ensure management along new lines?

First of all, our economic executives must understand the new situation; they must study concretely the new conditions of development of industry and reform their methods of work to meet the requirements of the new situation.

Further, our economic executives must direct their enterprises not "in general," not "in the abstract," but concretely, specifically; they must approach every question not from the standpoint of general phrases, but in a strictly business-like manner; they must not confine themselves to formal written instructions or general phrases and slogans, but study the technique of the business and enter into details, into "trifles," for it is out of "trifles" that great things are now being built.

Further, our present unwieldy combines, which sometimes consist of as many as 100 to 200 enterprises, must each be immediately split up into several combines. Obviously, the chairman of a combine who has to deal with a hundred or more factories cannot really know those factories, their potentialities and their work. Obviously, if he does not know those factories he is not in a position to direct them. Hence, to enable the chairman of a combine to study the factories thoroughly, and direct them, he must be relieved of some of the factories; the combine must be split up into several smaller ones, and the combine headquarters must be brought into closer contact with the factories.

Further, our combines must substitute one-man management for board management. The position at present is that there are from 10 to 15 persons on the board of a combine, drawing up documents and carrying on discussions. We cannot go on managing in this way, comrades. We must put a stop to paper "management" and switch to genuine, business like, Bolshevik work. Let one chairman and several vice-chairmen remain at the head of a combine. That will be quite enough for its management. The other members of the board should be sent to the factories and mills. That will be far more useful, both for the work and for themselves.

Further, the chairmen and vice-chairmen of combines must pay more frequent visits to the factories, stay and work there for longer periods, acquaint themselves more closely with the personnel in the factories and not only teach the local people, but also learn from them. To think that you can now direct by sitting in an office, far away from the factories, is a delusion. In order to direct the factories you must come into more frequent contact with the staffs in those factories, maintain live contact with them.

Finally, a word or two about our production plan for 1931. There are certain near-Party philistines who assert that our production programme is unrealistic, that it cannot be fulfilled. They are somewhat like Shched-rin’s "sapient gudgeons" who are always ready to spread "a vacuum of ineptitude" around themselves. Is our production programme realistic or not? Most certainly, it is. It is realistic if only because all the conditions necessary for its fulfilment are available. It is realistic if only because its fulfilment now depends solely on ourselves, on our ability and willingness to take advantage of the vast opportunities at our disposal. How else can we explain the fact that a whole number of enterprises and industries have already overfulfilled their plans? That means that other enterprises and industries, too, can fulfil and overfulfil their plans.

It would be foolish to think that the production plan is a mere enumeration of figures and assignments. Actually, the production plan is the living and practical activity of millions of people. The reality of our production plan lies in the millions of working people who are creating a new life. The reality of our programme lies in living people, you and I, our will to work, our readiness to work in the new way, our determination to fulfil the plan. Have we that determination? Yes, we have. Well then, our production programme can and must be fulfilled. (Prolonged applause.)

Pravda, No. 183, July 5, 1931

Collected Works Index | Volume 13 Index Works by Decade | J. V. Stalin Archive

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MOSCOW DETAILS FIVE‐YEAR PLAN

By Theodore Shabad Special to The New York Times

• May 28, 1972

MOSCOW, May 27—The Soviet Union, for the first time in more than 30 years, has published a detailed version of a current five‐year plan, a major Government document guiding the nation's economic and social development.

The unusual publishing event this week, obscured by world attention on the visit of President Nixon, reflects both greater willingness to release data on the Soviet economy and more careful preparation of the plan itself.

No comprehensive five‐year plan has been published in the Soviet Union since the third such economic program (193842), which was interrupted by World War II.

Since then the Soviet authorities have made public only skimpy information on these five‐year programs, usually in the form of “directives,” or guidelines, to economic planners, or in speeches made by Soviet leaders at congresses of the Communist party.

It is the background of past practice that gives such significance to the publication of the current plan in the form of a 453‐page book this week.

Statistical Tables

The volume, crammed with statistical tables and detailed discussion of virtually. every aspect of the Soviet Union's Government‐run economy, was edited by Nikolai K. Baibakov, since 1965 the chairman of the State Planning Committee.

He notes in a foreword that the detailed figures had been published only for the first five‐year plan, in 1929; for the second, in 1934, and for the third, in 1939.

“Subsequently only the directives of our party were published for the respective five‐year plans,” he adds.

Because of the usual secrecy surrounding military activity and the vast Soviet defenserelated sector of the economy, the published version of the current plan, running from 1971 to 1975, omits figures directly related to defense industry.

The only complete plan, including some aspects not normally published, that ever reached the West was a version of the annual 1941 program marked for “official use.” It was captured by the invading Nazi forces in 1941 and, after thei defeat of Germany, fell into the hands of the Allies and was published.

Most or the basic figures of the present plan, with its somewhat greater stress on consumer needs, were previously announced, but the newly published book fills in a great deal of missing information.

Year‐by‐Year Goals

The main part consists of a detailed discussion of each sector of industry, agriculture, transportation, investment and problems of regional development as well as plans for housing, education, public health and social services.

But the most unusual feature of the book is a 100‐page section of statistical tables, providing year‐by‐year goals for a wide range of commodities for the Soviet Union as a whole and for each of its 15 constituent republics.

In the past, analysts of the Soviet economy had to collect these figures laboriously from a vast range of publications.

Because of anticipated interest in the volume, it has been published in a printing of 100,000 copies, each copy selling at 95 kopecks. or about $1.20.

The publication completes a process that began in 1968, when drafting of the five‐year plan first began. The party's directives were officially approved by the 24th party congress in April, 1971, and the complex procedure of drafting and approval was completed last fall in a meeting of the Supreme Soviet, the nation's nominal parliament.