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Consumer Behaviour Wants & Needs

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Needs and Wants Essay

It is a common weakness among most people that they spend a lot of their income on things they do not really need. Materialism has led many people to forget the fundamental difference between needs and wants. It is important to consider the priorities when preparing the budgets.

Psychologically, a need is a phenomenon that arouses an action to an organism towards a particular purpose. It is important to note that one person’s need may not be necessarily another person’s need. Other documented philosophies point out that a need is a representative of an individual’s cost in a society. This follows that an individual who is unable to meet his/her needs does not live properly in a society (Plant, Lesser, & Taylor-Gooby 1980).

The economic market gives the institutional framework to satisfy and articulate the wants. Nevertheless, some writers assert that there is no real difference between the needs and the wants. These arguments have been utilized in favor of extending the market to what looks like a welfare section of the society. Needs are wants that the population already has but is not prepared to pay for it. This is the only way needs come into being in economic analysis and cost-benefit analysis.

Needs are categorized as those desires that an individual is willing to pay for in order to get satisfied. The only way those needs enter into an economical calculation is by looking them as wants. In this way needs posses an economical value. This argument holds that there is no a clear cut distinction between needs and wants. Needs and wants are complicated concepts (Plant, Lesser, & Taylor-Gooby 1980).

Leiss identifies ways in which human being defines or interprets their needs. In his view, the primary distinguishing feature is based on individuals’ activities in relation to others. To understand the needs in a particular setting, “needs are expressed as a function of social patterns and/or framework of satisfaction”.

Leiss differentiates false and true needs on basis of this argument. According to Leiss, “wants shows an individual’s subjective desire” while “needs express an individual’s objective requirements”. The distinction between true needs and false needs is the the difference between needs and wants (Leiss 1988).

Drawing a demarcation between needs and wants depends on the definitions assumed for both terms. An individual’s need is a minimum requirement that is shared with other people in his culture. This need must be met in order to satisfy a person’s mental and physical health.

On the other hand, wants are subjective in nature. Leiss puts forward an argument that wants are arbitrary desires reflecting an individual’s idiosyncrasies. This follows that wants are unlimited while needs are limited. This argument is supported by the fact that wanting is a subjective state and entirely physiological. Contrary to wanting, needing is an objective condition of being (Leiss 1988).

In conclusion, it is possible to not know what we need, but we always know what we want. According to Leiss, this is due to the fact that wants come from our inner states. Under normal circumstances, the psychological need foe food, shelter and clothing is understood as most obvious dimension of needs.

However, this argument is made trivial by the level of abstraction. Consumers make invalid decisions while preparing their budgets due to the nature of their wants. The distinction between needs and wants should therefore be utilized as a tool for changing the consumers’ behaviors (Leiss 1988).

Leiss, W. (1988) The Limits to Satisfaction: An Essay on the Problem of Needs and Commodities. Montreal, Canada : McGill-Queen’s Press.

Plant, R, Lesser, H, & Taylor-Gooby, P. (1980) Political philosophy and social welfare: essays on the normative basis of welfare. New York, NY: Taylor & Francis.

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IvyPanda. (2023, November 1). Needs and Wants. https://ivypanda.com/essays/needs-and-wants/

"Needs and Wants." IvyPanda , 1 Nov. 2023, ivypanda.com/essays/needs-and-wants/.

IvyPanda . (2023) 'Needs and Wants'. 1 November.

IvyPanda . 2023. "Needs and Wants." November 1, 2023. https://ivypanda.com/essays/needs-and-wants/.

1. IvyPanda . "Needs and Wants." November 1, 2023. https://ivypanda.com/essays/needs-and-wants/.

Bibliography

IvyPanda . "Needs and Wants." November 1, 2023. https://ivypanda.com/essays/needs-and-wants/.

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1.5 Determining Consumer Needs and Wants

Learning outcomes.

By the end of this section, you will be able to:

  • 1 Explain how an organization identifies consumer needs and wants.
  • 2 Describe the process through which an organization satisfies consumer needs and wants.

Identifying Consumer Needs and Wants

We’ve repeatedly mentioned satisfying customer needs. But understanding those needs and/or wants isn’t always as simple as it sounds. For example, some customers have needs of which they’re not fully aware; others can’t articulate their needs, or the words require some degree of interpretation. Consider this: what does it mean when a customer asks for a “restful” hotel, an “attractive” bathing suit, or a “powerful” lawn mower?

Let’s consider an example to illustrate this concept. A customer comes into your car dealership and indicates that she wants to purchase an inexpensive hybrid vehicle. That description is broad and subject to interpretation, so it’s essential that the marketer probe further, because there are really five types of customers needs 38

  • Stated Needs . Stated needs are those that are clearly specified by the customer. It’s what the customer requests. For example, you go into a big box store such as Best Buy and tell the sales associate that you “need a new phone.”
  • Real Needs . Real needs are one level above stated needs; they are more specific and define the parameters that are immediate to defining and fulfilling the need. In other words, real needs are what the stated needs actually mean. What are our phone buyer’s real needs? Are they looking for a phone with long battery life, a high-resolution camera, or a lot of internal memory?
  • Unstated Needs . Unstated needs are what the customer also expects but doesn’t ask for. Once again, using our phone example, the consumer may expect but not express the desire for good service from the carrier and/or the big box store.
  • Delight Needs . Delight needs are those that provide the “wow” factor. These needs, like unstated needs, can make some products more desirable than others if they meet those needs. Going back to our phone example, delight needs can be something like a phone case or other promotional gift.
  • Secret Needs . Secret needs are those that a customer may not state or realize but can be one of the main reasons for choosing a particular product to fulfill the basic stated need. Do customers want a new cell phone as a status symbol but won’t admit that status is important to them?

The bottom line is that responding only to a customer’s stated need may not satisfy the customer. The marketer needs to understand what the customer really wants.

Satisfying Consumer Needs and Wants

You may be asking yourself at this point, “Does marketing satisfy needs, or does it create needs?” Some people feel that marketing creates needs and pressures consumers into buying unneeded products or services. However, marketing does not create needs; rather, it opens consumers’ eyes to their wants, and it’s up to marketers to understand those wants in order to guide consumers on the path to purchasing their products or services. 39 Marketing creates value, and value speaks to the satisfaction of customer needs and the benefits customers receive from the product. It’s the customer, however, who ultimately determines how well the product fulfills their needs and how much value the product creates.

The challenge for the marketing team is to succinctly and compellingly articulate a value proposition that speaks directly to the benefits your product or service delivers.

The Value Proposition

A value proposition identifies the quantifiable benefits that customers can expect when they choose to purchase your company’s product or service. A value proposition is, in effect, a promise from the company to the customer, and it can serve as a competitive differentiator to motivate customers to purchase your company’s products or services. In other words, your value proposition should bring together in a brief, concise statement what your customer wants and/or needs and how your product or service will meet those wants and needs better than your competitors. 40

That’s a bit abstract, so we thought we’d include a few examples of some good value propositions:

  • Bill Ragan Roofing : “Let us take the stress of roof repairs or a roof replacement off your shoulders.” 41
  • Applied Educational Systems (AES) : “Spend your time connecting with students, not planning and grading” 42
  • DuckDuckGo : “Tired of being tracked online? We can help.” 43
  • HelloFresh : “Take the stress out of mealtime.” 44

The Exchange Process

Marketing facilitates what is known as the exchange process —the act of obtaining a desired product or service from an individual or business by providing in return something of value, as illustrated in Figure 1.10 .

The buyer (or customer) initiates the exchange process. The buyer (who has a want or need) is the individual or business who is willing to pay money or provide other personal resources to satisfy this need or want. Let’s simplify that definition with an example. When lunchtime rolls around and you’re on campus or at your job, you’re hungry; you have a need for food and drink. You go to the dining hall or a nearby restaurant to order lunch, and you’re willing to pay money in exchange for your meal. Simple, right?

Keep in mind here, however, that there is a difference between a customer and a consumer. The customer is the individual or business that purchases the product or service. The consumer is the user of the product or service. To put this concept in simple terms, if a grandmother buys a toy for her grandson, she is the customer; her grandson (who will use the product) is the consumer. In the case of going out for lunch, you’re both the customer and the consumer.

The desired object is the product or service itself. It may be a physical good, service, or experience that consumers expect will satisfy their wants and/or needs. Let’s go back to our lunch example. The desired object is the meal. The seller is the individual or organization that supplies the need-satisfying product, service, or experience. Once again, in the lunch example, the seller would be the dining hall or the restaurant.

Inherent in the exchange process is what’s known as value —the benefit to the customer or consumer relative to the cost in the exchange. In other words, value is the monetary worth of the benefits the customer receives in exchange for the product or service. Let’s go back to our backpack example a few sections ago. You may really want that backpack because it keeps your “stuff” organized and it’s lightweight (the benefits), but if the cost is too high, either in terms of the monetary cost or the time you’d have to spend going to the store to buy it, that backpack won’t have value for you. No sale!

Knowledge Check

It’s time to check your knowledge on the concepts presented in this section. Refer to the Answer Key at the end of the book for feedback.

  • buyer; seller
  • buyer; customer
  • customer; consumer
  • consumer, customer
  • Value proposal
  • Value assessment
  • Value proposition
  • The exchange process
  • Stated needs
  • Expectations
  • One that allows the seller to incur the highest profit possible
  • One that allows the buyer to pay the lowest price possible
  • One that fairly addresses the needs of both the seller and buyer
  • One that is most convenient without regard for either the seller or buyer

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Needs and wants.

Being successful at budgeting requires you to know if the purchase you are about to make is a need or a want.

A need is typically an item that you have to have to survive (i.e.; food and housing)

A want is typically an item that you would like to have or something that makes your life easier or happier (i.e.; designer clothing)

Needs and wants are different for everyone and its important for you to realize which is which for you. Allowing wants into your budget is a good a healthy way to stick to the budget you created, just make sure you prioritize those wants within your income level.

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Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference pp 264–268 Cite as

‘Needs’ and ‘Wants’ in Marketing Literature: Pedagogical Difficulties

  • Scott D. Roberts 3 ,
  • Rajiv P. Dant 4 &
  • Christina L. Lim 4  
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Part of the book series: Developments in Marketing Science: Proceedings of the Academy of Marketing Science ((DMSPAMS))

The diversified definitions of "needs" and "wants" in marketing textbooks are compared in terms of similarities and differences. The two themes that emerge from this chronicle include the notion that both constructs represent a discrepancy between actual and desired states and that needs and wants differ in various cultural environments.

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Anderson, Paul F. 1983. "Marketing, Scientific Progress, and Scientific Method." Journal of Marketing , 47 (Fall): 18–31.

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Dholakia, Nikhilesh, Richard McIntyre, and Annamma Joy 1988. "The Choice of Needs and the Needs of Choice: Alternative Frameworks." in Marketing: A Return to the Broader Dimensions . Eds. Stanley J. Shapiro and Alf Walle. Chicago: American Marketing Association, 286–288.

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Firat, A. Fuat 1988. "A Critical Historical Perspective on Needs: The Macro or the Micro Rationale?" in Marketing: A Return to the Broader Dimensions . Eds. Stanley J. Shapiro and Alf Walle. Chicago: American Marketing Association, 289–295.

Maslow, Abraham H. 1954. Motivation and Personality . New York: Harper.

Plank, Richard E. and Charles Canedy, III. 1989. "The Language of Marketing: A Content Analysis of Marketing Principles Textbooks." in Developments in Marketing Science , Vol. XII. Eds. Jon M. Hawes and John Thanopoulos. Coral Gables, FL; Academy of Marketing Science, 258–262.

Roberts, Scott D. and Rajiv P. Dant 1988. "Socioeconomic, Cultural, and Technological Determinants of Contemporary American Consumption Patterns." in Marketing: A Return to the Broader Dimensions . Eds. Stanley J. Shapiro and Alf Walle. Chicago; American Marketing Association, 321–322.

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Roberts, S.D., Dant, R.P., Lim, C.L. (2015). ‘Needs’ and ‘Wants’ in Marketing Literature: Pedagogical Difficulties. In: Dunlap, B. (eds) Proceedings of the 1990 Academy of Marketing Science (AMS) Annual Conference. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer, Cham. https://doi.org/10.1007/978-3-319-13254-9_52

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Partisan divides over K-12 education in 8 charts

Proponents and opponents of teaching critical race theory attend a school board meeting in Yorba Linda, California, in November 2021. (Robert Gauthier/Los Angeles Times via Getty Images)

K-12 education is shaping up to be a key issue in the 2024 election cycle. Several prominent Republican leaders, including GOP presidential candidates, have sought to limit discussion of gender identity and race in schools , while the Biden administration has called for expanded protections for transgender students . The coronavirus pandemic also brought out partisan divides on many issues related to K-12 schools .

Today, the public is sharply divided along partisan lines on topics ranging from what should be taught in schools to how much influence parents should have over the curriculum. Here are eight charts that highlight partisan differences over K-12 education, based on recent surveys by Pew Research Center and external data.

Pew Research Center conducted this analysis to provide a snapshot of partisan divides in K-12 education in the run-up to the 2024 election. The analysis is based on data from various Center surveys and analyses conducted from 2021 to 2023, as well as survey data from Education Next, a research journal about education policy. Links to the methodology and questions for each survey or analysis can be found in the text of this analysis.

Most Democrats say K-12 schools are having a positive effect on the country , but a majority of Republicans say schools are having a negative effect, according to a Pew Research Center survey from October 2022. About seven-in-ten Democrats and Democratic-leaning independents (72%) said K-12 public schools were having a positive effect on the way things were going in the United States. About six-in-ten Republicans and GOP leaners (61%) said K-12 schools were having a negative effect.

A bar chart that shows a majority of Republicans said K-12 schools were having a negative effect on the U.S. in 2022.

About six-in-ten Democrats (62%) have a favorable opinion of the U.S. Department of Education , while a similar share of Republicans (65%) see it negatively, according to a March 2023 survey by the Center. Democrats and Republicans were more divided over the Department of Education than most of the other 15 federal departments and agencies the Center asked about.

A bar chart that shows wide partisan differences in views of most federal agencies, including the Department of Education.

In May 2023, after the survey was conducted, Republican lawmakers scrutinized the Department of Education’s priorities during a House Committee on Education and the Workforce hearing. The lawmakers pressed U.S. Secretary of Education Miguel Cardona on topics including transgender students’ participation in sports and how race-related concepts are taught in schools, while Democratic lawmakers focused on school shootings.

Partisan opinions of K-12 principals have become more divided. In a December 2021 Center survey, about three-quarters of Democrats (76%) expressed a great deal or fair amount of confidence in K-12 principals to act in the best interests of the public. A much smaller share of Republicans (52%) said the same. And nearly half of Republicans (47%) had not too much or no confidence at all in principals, compared with about a quarter of Democrats (24%).

A line chart showing that confidence in K-12 principals in 2021 was lower than before the pandemic — especially among Republicans.

This divide grew between April 2020 and December 2021. While confidence in K-12 principals declined significantly among people in both parties during that span, it fell by 27 percentage points among Republicans, compared with an 11-point decline among Democrats.

Democrats are much more likely than Republicans to say teachers’ unions are having a positive effect on schools. In a May 2022 survey by Education Next , 60% of Democrats said this, compared with 22% of Republicans. Meanwhile, 53% of Republicans and 17% of Democrats said that teachers’ unions were having a negative effect on schools. (In this survey, too, Democrats and Republicans include independents who lean toward each party.)

A line chart that show from 2013 to 2022, Republicans' and Democrats' views of teachers' unions grew further apart.

The 38-point difference between Democrats and Republicans on this question was the widest since Education Next first asked it in 2013. However, the gap has exceeded 30 points in four of the last five years for which data is available.

Republican and Democratic parents differ over how much influence they think governments, school boards and others should have on what K-12 schools teach. About half of Republican parents of K-12 students (52%) said in a fall 2022 Center survey that the federal government has too much influence on what their local public schools are teaching, compared with two-in-ten Democratic parents. Republican K-12 parents were also significantly more likely than their Democratic counterparts to say their state government (41% vs. 28%) and their local school board (30% vs. 17%) have too much influence.

A bar chart showing Republican and Democratic parents have different views of the influence government, school boards, parents and teachers have on what schools teach

On the other hand, more than four-in-ten Republican parents (44%) said parents themselves don’t have enough influence on what their local K-12 schools teach, compared with roughly a quarter of Democratic parents (23%). A larger share of Democratic parents – about a third (35%) – said teachers don’t have enough influence on what their local schools teach, compared with a quarter of Republican parents who held this view.

Republican and Democratic parents don’t agree on what their children should learn in school about certain topics. Take slavery, for example: While about nine-in-ten parents of K-12 students overall agreed in the fall 2022 survey that their children should learn about it in school, they differed by party over the specifics. About two-thirds of Republican K-12 parents said they would prefer that their children learn that slavery is part of American history but does not affect the position of Black people in American society today. On the other hand, 70% of Democratic parents said they would prefer for their children to learn that the legacy of slavery still affects the position of Black people in American society today.

A bar chart showing that, in 2022, Republican and Democratic parents had different views of what their children should learn about certain topics in school.

Parents are also divided along partisan lines on the topics of gender identity, sex education and America’s position relative to other countries. Notably, 46% of Republican K-12 parents said their children should not learn about gender identity at all in school, compared with 28% of Democratic parents. Those shares were much larger than the shares of Republican and Democratic parents who said that their children should not learn about the other two topics in school.

Many Republican parents see a place for religion in public schools , whereas a majority of Democratic parents do not. About six-in-ten Republican parents of K-12 students (59%) said in the same survey that public school teachers should be allowed to lead students in Christian prayers, including 29% who said this should be the case even if prayers from other religions are not offered. In contrast, 63% of Democratic parents said that public school teachers should not be allowed to lead students in any type of prayers.

Bar charts that show nearly six-in-ten Republican parents, but fewer Democratic parents, said in 2022 that public school teachers should be allowed to lead students in prayer.

In June 2022, before the Center conducted the survey, the Supreme Court ruled in favor of a football coach at a public high school who had prayed with players at midfield after games. More recently, Texas lawmakers introduced several bills in the 2023 legislative session that would expand the role of religion in K-12 public schools in the state. Those proposals included a bill that would require the Ten Commandments to be displayed in every classroom, a bill that would allow schools to replace guidance counselors with chaplains, and a bill that would allow districts to mandate time during the school day for staff and students to pray and study religious materials.

Mentions of diversity, social-emotional learning and related topics in school mission statements are more common in Democratic areas than in Republican areas. K-12 mission statements from public schools in areas where the majority of residents voted Democratic in the 2020 general election are at least twice as likely as those in Republican-voting areas to include the words “diversity,” “equity” or “inclusion,” according to an April 2023 Pew Research Center analysis .

A dot plot showing that public school district mission statements in Democratic-voting areas mention some terms more than those in areas that voted Republican in 2020.

Also, about a third of mission statements in Democratic-voting areas (34%) use the word “social,” compared with a quarter of those in Republican-voting areas, and a similar gap exists for the word “emotional.” Like diversity, equity and inclusion, social-emotional learning is a contentious issue between Democrats and Republicans, even though most K-12 parents think it’s important for their children’s schools to teach these skills . Supporters argue that social-emotional learning helps address mental health needs and student well-being, but some critics consider it emotional manipulation and want it banned.

In contrast, there are broad similarities in school mission statements outside of these hot-button topics. Similar shares of mission statements in Democratic and Republican areas mention students’ future readiness, parent and community involvement, and providing a safe and healthy educational environment for students.

  • Education & Politics
  • Partisanship & Issues
  • Politics & Policy

Jenn Hatfield is a writer/editor at Pew Research Center

About 1 in 4 U.S. teachers say their school went into a gun-related lockdown in the last school year

About half of americans say public k-12 education is going in the wrong direction, what public k-12 teachers want americans to know about teaching, what’s it like to be a teacher in america today, race and lgbtq issues in k-12 schools, most popular.

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