tech support specialist resume

Build my resume

• Resume builder
• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

3 Technical Support Specialist Resume Examples for 2024

Technical Support Specialist Resume

Professional technical support specialist resume, formal technical support specialist resume.

• Technical Support Specialist Resume Writing 101

As a technical support specialist, you’ve refined your ability to decode complex technical problems and present them in simple terms. Thanks to your work, everyday users are able to navigate the complex waters of technology with ease. 

Leveraging your deep technical knowledge to provide users with a frustration-free experience is a highly sought-after skill. However, you’ll still need to write an effective resume to beat the competition.

Don’t worry—we’re here to help. With our technical support specialist resume examples and cover letter writing tips, you’re one successful interview away from a job!

or download as PDF

Related resume examples

• IT specialist
• IT director
• Entry-level IT
• IT professional

What Matters Most: Your IT Expertise & Customer Service Background

You’re a pro with various tech support tools, be it TeamViewer or Zendesk, and that proficiency helps you get through each workday. Thanks to your confidence in various software and hardware, end users walk away happy with their problems all fixed. Use this part of your resume to emphasize that.

For maximum effect, stick to listing your technical skills and software proficiencies in this section, with an emphasis on those that enhance your productivity, such as Jira Service Desk. 

Talk about your network troubleshooting expertise and your knowledge of security protocols. If you specialize in a certain niche of tech support, such as cloud systems or virtualization, make sure to highlight it.

9 best technical support specialist skills

• Active Directory
• Norton/McAfee

Sample technical support specialist work experience bullet points

You’ve resolved countless tech issues, led cybersecurity training initiatives, and oversaw countless software installations. Let’s not forget that you did all this while maintaining high user satisfaction and system efficiency scores!

To make the most of your expertise, don’t just list off your daily responsibilities—focus on your greatest achievements where your work made a tangible impact on the end user, or even the company as a whole. Throw in some metrics to make your experience stand out even more.

Discuss your high first-call resolution rates with TeamViewer, the decrease in ticket response times your Jira prioritization overhaul led to, and routines or systems you implemented that boosted overall uptime or efficiency.  Here are a few samples:

• Analyzed network performance using Wireshark to identify and resolve network latency issues, resulting in a 22% improvement in overall network efficiency
• Improved network uptimes by 23% using Kubernetes to ease peak load and dedicated servers
• Managed software installations across 450+ workstations, resulting in an 18% increase in system efficiency
• Collaborated on a network overhaul using Cisco IOS, improving connectivity speeds by 26%

Top 5 Tips for Your Technical Support Specialist Resume

• When you list your technical skills and work experience , make sure to get into the specific software applications and tools you’re familiar with. For instance, discuss which remote desktop tools, helpdesk software, or ticketing systems you used to achieve your goals.
• Your job hinges on your ability to troubleshoot and resolve issues with network and computer systems. Talk about times when you’ve combined your technical skills with creative problem-solving to resolve complex issues that seemingly had no straightforward fix.
• Show that you’re proficient in offering support across various operating systems by listing those you’re familiar with, be it Windows, Linux, or macOS. Take this a step further in your work experience bullet points by showcasing any specialized troubleshooting you’ve done for these systems.
• Technical support often involves assisting end users, so showing your excellent customer service can help stand out. Describe instances where you went above and beyond to ensure customer satisfaction, and support your claims with your high client satisfaction metrics.
• Creating and maintaining high-quality technical documentation is a less exciting but crucial part of the job. Dive into the documentation you’ve maintained, making sure to highlight how it improved knowledge sharing and issue resolution within your team or company.

Absolutely! If you hold relevant certifications such as CompTIA A+, ITIL, or HDI, they’re always worthy of a mention. They’re rarely mandatory, but they help demonstrate your commitment to technology and customer support.

Demonstrate your ability to adapt to evolving industry trends and learn new technologies. For example, talk about how you studied VPN systems to support your company’s transition to remote work, boosting overall employee efficiency. 

Carefully study the job description for each role, making note of the skills it emphasizes. Include all the skills it mentions that you’re confident with, and then add any other tools, platforms, or toolkits that you’re well versed in while keeping it under 9 or 10 skills.

9 Technical Support Specialist Resume Examples for 2024

In this guide, technical support specialists seeking new positions will find powerful resume examples and focused advice. We unpack what makes a resume effective and share insights on presenting your technical skills and experience clearly. From crafting a robust summary to highlighting your troubleshooting prowess, learn to showcase your ability to assist with computer issues, manage support tickets, and maintain customer satisfaction. This article is your blueprint to a resume that resonates with hiring managers in the tech industry.

• 09 Apr 2024 - 1 new section (Essential skills for tech support) added
• 01 Apr 2024 - 1 new section (Quantify your impact) added
• 24 Mar 2024 - 1 new section (Tailor your resume) added
• 16 Mar 2024 - 1 new section (Beat the resume screeners) added
• 08 Mar 2024 - 6 new resume templates, including Technical Support Specialist, added
• 08 Mar 2024 - 4 new sections, including 'Where to place education', added
• 06 Mar 2024 - Article published
• 03 Mar 2024 - Resumes approved
• 01 Mar 2024 - First draft complete

  Next update scheduled for 17 Apr 2024

Here's what we see in stellar technical support resumes.

Demonstrating Impact With Numbers : Top resumes show real impact with clear numbers. They include metrics like average call resolution times , percentage of first-call resolutions , ticket closure rates , and customer satisfaction scores . This shows you can measure and improve your work.

Skills Matching The Job Description : You should include skills on your resume that you have and are also in the job description. Some key skills are troubleshooting , ticketing systems , technical documentation , networking fundamentals , and operating system knowledge . Choose the ones that match your abilities.

Advancement In Technology : Resumes now often mention current tech trends. Showing you're up to date is crucial. Mention expertise like cloud-based support knowledge or familiarity with mobile platforms to stay relevant.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Technical Support Specialist Resume Sample

Where to place education.

For a technical support specialist, if you finished your education recently or have a certification that is important for the job, put the education section at the top of your resume. This shows you have the latest knowledge. If you have been working for a while, list your experience first. Your hands-on work is what matters most then.

Include education that is relevant to technical support, like IT degrees or certificates. Make sure to list any specific software or hardware you learned about. This detail can make you stand out.

Technical Support Specialist (Career-changer) Resume Sample

Breaking into technical support.

In your resume, highlight any experience with customer service along with technical skills. Support roles need both. Add any times you solved a technical issue or made a customer happy. These stories can prove you are right for the job.

Understand the tools and systems the industry uses. On your resume, show that you know these well or are ready to learn. Being prepared to handle industry-specific technology is a big plus.

Ideal resume length

Keep your resume to one page if you are new to technical support or have less than 10 years of experience. Focus on the most relevant skills and jobs you have had. Long resumes can make it hard to find your key points.

If you are a senior technical support specialist, you can use two pages. Be sure to show a strong history of solving technical problems and improving user experience. These are key parts of the job.

Standing out as a candidate

For a technical support role, show times when you were good at explaining tech problems in simple terms. This skill is key for helping people who are not tech-savvy. Also, mention any tools or scripting languages you are skilled with, as automation is becoming important in technical support.

Also, if you improved any support processes or helped with reducing downtime, make sure to include this. Employers look for people who can make things efficient. This can set you apart from others.

Beat the resume screeners

Applicant Tracking Systems (ATS) are used to screen your resume before a hiring manager sees it. Understanding how these systems work is key to getting your resume noticed. Here are some ways to make your resume ATS-friendly for a technical support specialist role.

• Use keywords from the job posting. For example, if the posting mentions 'troubleshooting software issues' or 'providing customer support', make sure these phrases are in your resume.
• Format your resume simply. Use clear headings for sections like 'work experience' or 'education'. Avoid tables or images that can confuse the ATS.

Remember, the goal is to show that you are a good match for the job. Make it easy for the ATS to see your skills and experience.

Help Desk Technician Resume Sample

Tailor your resume.

Get the hiring manager's attention by making your resume fit the tech support role well. Think about what you did in past jobs that is like tech support work. Show how you used tech skills to help a company.

• For tech skills, point out software or tools you're good at using. Say how you solved tech issues with these. Example: Improved system uptime by 20% through regular maintenance of networked computers using Norton Utilities .
• If you've been in charge before, list times you guided others. Mention how big the team was. Example: Led a team of 5 to quickly handle customer tech issues, boosting team response rate by 30% .
• If you're moving into tech support from a different job, match your old tasks to this job. Point out how you were good at explaining hard things in a simple way, or how you solved problems. Example: Utilized problem-solving skills to troubleshoot and resolve software conflicts for non-technical end users .

Technical Support Engineer Resume Sample

Essential skills for tech support.

As a technical support specialist, your resume should show you have the right hard skills. These are the tools and technologies you know. You should put these in a skills section. This helps you pass the Applicant Tracking Systems (ATS) that many companies use.

• Technical troubleshooting
• Networking fundamentals
• Operating systems (like Windows , macOS , or Linux )
• Help desk software (such as Zendesk or ServiceNow )
• Remote desktop support tools
• Hardware diagnosis and repair skills
• Customer service platforms
• Database management
• Security software proficiency
• Scripting languages (like PowerShell or Bash )

Remember, you don't need all these skills for every job. Choose the ones that fit the job you want. If you are good at fixing computer issues, highlight technical troubleshooting . If you work well with network problems, show your networking fundamentals skill.

Some skills go in your work history, too. If you used help desk software at a past job, say it there. This shows how you used that skill. This is good for the ATS and shows your real experience.

Junior Technical Support Specialist Resume Sample

Quantify your impact.

As a technical support specialist, showing your impact with numbers can make your resume stand out. Numbers help hiring managers understand the value you bring to the table. Think about your past work and how you can quantify your achievements.

• Consider the number of support tickets you handle daily. An increase in the tickets you resolved can show your ability to manage a high volume of issues. For example, 'Managed and resolved an average of 50 support tickets per day, leading to a 20% increase in customer satisfaction.'
• Highlight any reductions in response time. If you helped cut down the time customers wait for help, that's a strong selling point. You could write, 'Reduced average customer response time from 30 minutes to 5 minutes .'
• Have you helped train other staff? Mention how many, like 'Trained 15 new technical support agents in the first quarter, improving team efficiency by 25% .'
• Did you implement a new system or process that saved time or money? Detail that savings, for instance, 'Implemented a new ticketing system that reduced time spent per issue by 10 minutes , saving the company over $50,000 annually.'
• If you were involved in customer retention, use percentages to describe the effect. For example, 'Contributed to a 5% increase in customer retention through dedicated support and troubleshooting.'

Use these ideas to dig into your experience and find the numbers that best showcase your abilities. Remember, even if you're unsure of the exact metrics, use estimates to give a clear picture of your impact.

Technical Support Specialist with Network Security Specialization Resume Sample

•   Procurement Specialist Resume Examples
•   Contract Specialist Resume Examples
•   Implementation Specialist Resume Examples
•   Customer Service Specialist Resume Examples
•   Data Entry Specialist Resume Examples
•   IT Specialist Resume Examples
•   Technical Program Manager Resume Examples
•   Copywriter Resume Examples

Quick links

Technical support specialist, resume sample #1, technical support specialist (career-changer), resume sample #2, resume sample #3, resume sample #4, resume sample #5, help desk technician, resume sample #6, technical support engineer, resume sample #7, junior technical support specialist, resume sample #8, technical support specialist with network security specialization, resume sample #9, additional resources, questions get in touch.

Explore Jobs

• Jobs Near Me
• Remote Jobs
• Full Time Jobs
• Part Time Jobs
• Entry Level Jobs
• Work From Home Jobs

Find Specific Jobs

• $15 Per Hour Jobs
• $20 Per Hour Jobs
• Hiring Immediately Jobs
• High School Jobs
• H1b Visa Jobs

Explore Careers

• Business And Financial
• Architecture And Engineering
• Computer And Mathematical

Explore Professions

• What They Do
• Certifications
• Demographics

Best Companies

• Health Care
• Fortune 500

Explore Companies

• CEO And Executies
• Resume Builder
• Career Advice
• Explore Majors
• Questions And Answers
• Interview Questions

Technical Support Specialist resume examples for 2024

A technical support specialist's resume should highlight their ability to effectively troubleshoot technical problems and repair hardware. They should also possess strong customer service skills, as they will be dealing with a high volume of customers. According to Robert Vinaja Ph.D., Assistant Professor of Computer Information Systems at Texas A&M University San Antonio, "The skills that stand out will depend on the job position you apply for. I do not think there is a set of universal skills that will stand out for any job. Instead, your resume skills must match the expected requirements for a specific job."

Technical Support Specialist resume example

How to format your technical support specialist resume:.

• Use the job title 'Technical Support Specialist' on your resume to match the application. Avoid using a different title or abbreviations like 'TSS'.
• Describe your work experience in terms of achievements, such as troubleshooting equipment issues, resolving customer concerns, or increasing operational efficiency. Use numbers and metrics where possible to quantify your achievements and demonstrate your impact. For example, 'Migrated 6,000 Microsoft Windows 7 user files to Microsoft OneNote, improving accessibility and saving time for 6,000 users.'
• Limit your resume to one page, especially if you have less than 10 years of experience. Focus on your most relevant and impressive achievements, and use bullet points and short phrases to make your resume easy to scan quickly. A one-page resume is more likely to be read thoroughly and remembered by recruiters and hiring managers.

Choose from 10+ customizable technical support specialist resume templates

Choose from a variety of easy-to-use technical support specialist resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your technical support specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Specialist resume format and sections

1. add contact information to your technical support specialist resume.

Technical Support Specialist Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your technical support specialist resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Technical Support Specialist Education

Technical Support Specialist Resume Relevant Education Example # 1

High School Diploma 2017 - 2019

Technical Support Specialist Resume Relevant Education Example # 2

Master's Degree In Computer Information Systems 2016 - 2017

Strayer University Washington, DC

3. Next, create a technical support specialist skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an technical support specialist resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Top Skills for a Technical Support Specialist

• Customer Service , 11.7%
• Technical Support , 10.4%
• Troubleshoot , 7.7%
• Math , 4.2%
• Other Skills , 66.0%

4. List your technical support specialist experience

The most important part of any resume for a technical support specialist is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of technical support specialists" and "Managed a team of 6 technical support specialists over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Provided all network needs, desktops, and domain control and network configuration.
• Supported a critical financial data feed process from a third party provider that ran on Red Hat Linux.
• Tested and troubleshot new server hardware components and configurations.
• Managed the Domains Traffic Redirection (DTR) Project from inception through 3rd Party Vendor Handoff.
• Championed backup process to IBMi image catalog and subsequent transfer to physical media, significantly enhancing protection of critical data.
• Maintained virtual desktop infrastructure environment for call center, creating and deleting virtual machines as needed using Vworkspace and VMware Vcenter.
• Established criteria and managed proper inventory levels for annual PC and printer hardware refresh.
• Researched ticket subjects and identify areas to increase ticket closure rates within team.
• Imaged PCs for the Cincinnati Police Department.
• Installed, build and upgrade desktop computers and laptops.
• Accomplished defect-free releases through careful planning, testing and QA efforts.
• Performed advanced software troubleshooting for Adobe Software on both Windows and OSX platforms.
• Provided assistance with applications such as Microsoft Outlook.
• Performed hardware/software installations and upgrades, and troubleshot and repaired desktop/laptop systems and wireless protocols.
• Managed Dell Power-edge servers running Windows 2003 and IBM AS400 server.
• Assisted both business and residential customers with DSL setup and troubleshooting.
• Defined business requirements, created the implementation plan and performed financial data modeling for the reengineering of the Operational Plan application.
• Performed database correction and cleanup, allowing for orders to complete through system.
• Created stored procedures and functions to store unique records.
• Provided technical support not limited to but including: Troubleshooting all aspects of video/internet phone for the U-Verse product.

5. Highlight technical support specialist certifications on your resume

Specific technical support specialist certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your technical support specialist resume:

• Security 5 Certification
• Certified Network Computer Technician (CNCT)
• Certified Instrumentation Specialist (CIS)
• Cisco Certified Network Associate (CCNA)
• Master Certified Electronics Technician (CETma)
• Cisco Certified Entry Networking Technician (CCENT)
• Certified Information Security Manager (CISM)
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Office Specialist Master Certification (MOS)
• Computer Service Technician (CST)

6. Finally, add an technical support specialist resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your technical support specialist resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common technical support specialist resume skills

• Customer Service
• Technical Support
• Troubleshoot
• Customer Satisfaction
• Phone Calls
• Desk Support
• Help-Desk Support
• Remote Desktop
• Customer Issues
• Computer System
• Customer Support
• Technical Assistance
• Technical Issues
• Network Printers
• Strong Customer Service
• Technical Problems
• User Support
• Email Accounts
• Problem Resolution
• Software Issues
• Software Applications
• Windows Server
• User Accounts
• Technical Troubleshooting
• Microsoft Windows
• Workstations
• Password Resets
• Level Support
• Network Connectivity

Technical Support Specialist Jobs

Links to help optimize your technical support specialist resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Technical Support Specialist resume FAQs

What are examples of technical support, search for technical support specialist jobs.

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Technical Support Specialist Related Resumes

• Administrative Technical Support Resume
• Client Support Specialist Resume
• Computer Support Specialist Resume
• Desk Support Technician Resume
• Desktop Support Specialist Resume
• Desktop Support Technician Resume
• Information Technology/Support Technician Resume
• Network Support Technician Resume
• Senior Support Technician Resume
• Software Support Technician Resume
• Support Specialist Resume
• Technical Specialist Resume
• Technical Support Agent Resume
• Technical Support Engineer Resume
• Technical Support Technician Resume

Technical Support Specialist Related Careers

• Administrative Technical Support
• Client Support Specialist
• Computer Specialist
• Computer Support Specialist
• Desk Support Technician
• Desktop Support Specialist
• Desktop Support Technician
• Help Desk Specialist
• Information Technology/Support Technician
• Network Support Technician
• Senior Support Technician
• Software Support Technician
• Support Analyst
• Support Specialist
• Systems Support

Technical Support Specialist Related Jobs

Technical support specialist jobs by location.

• Technical Support Specialist Athens
• Technical Support Specialist Burien
• Technical Support Specialist Cleveland
• Technical Support Specialist Concord
• Technical Support Specialist Deerfield Beach
• Technical Support Specialist Fairview Park
• Technical Support Specialist Gadsden
• Technical Support Specialist Henderson
• Technical Support Specialist Johnson City
• Technical Support Specialist Memphis
• Technical Support Specialist North Las Vegas
• Technical Support Specialist Perinton
• Technical Support Specialist Raleigh
• Technical Support Specialist West Goshen
• Technical Support Specialist Wheeling
• Zippia Careers
• Computer and Mathematical Industry
• Technical Support Specialist
• Technical Support Specialist Resume

Browse computer and mathematical jobs

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Engineering Resumes

6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

• Software Support Technician
• Software Product Support Analyst
• Technical Support Specialist
• Technical Support Engineer
• Application Support Engineer

Jump to a resource:

• Keywords for Technical Support Resumes

Technical Support Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

• Operating systems like Windows, Mac OS, and Linux
• Hardware components such as servers, routers, and switches
• Networking protocols and troubleshooting techniques
• Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

• Number of tickets resolved per day/week/month
• Average resolution time for support requests
• Customer satisfaction scores or ratings
• Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

• Handled a high volume of support tickets
• Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

• Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
• Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

• The specific problem or challenge you faced
• The steps you took to investigate and identify the root cause
• The solution you implemented to resolve the issue
• The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

• Clearly explained technical solutions to end-users
• Created user guides, knowledge base articles, or other documentation
• Collaborated with cross-functional teams to resolve issues
• Presented technical information to stakeholders or leadership

Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

• CompTIA A+, Network+, or Security+
• Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

• Read the job description carefully and identify the key skills, experience, and qualifications required
• Highlight the parts of your background that match these requirements, using similar language and keywords
• Include specific examples and metrics that demonstrate your fit for the role
• Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

• John Q. Smith
• 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

• JOHN QUINCY SMITH (all caps looks unprofessional)
• John Smith, Technical Support Specialist (no job titles)
• John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

• [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

• Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

• Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

• Proficient in Windows, macOS, iOS, and Android troubleshooting
• Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

• Excellent active listening and problem-solving abilities
• Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

• Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
• Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

• Responsible for answering customer questions
• Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

• Expertly navigated Zendesk CRM to manage and prioritize customer tickets
• Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

• Used a ticketing system to manage customer inquiries
• Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

• Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
• Maintained a first-call resolution rate of 85%, surpassing team targets by 15%

Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

• Promoted to Senior Technical Support Representative after consistently exceeding performance targets
• Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

• Worked as a Technical Support Representative and then got promoted
• Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

• Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
• Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

• Bachelor of Arts in English Literature
• Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
• Bachelor of Science in Information Technology
• Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

• Troubleshoot
• Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

• Technical Support
• Troubleshooting
• Active Directory
• Windows Server
• Operating Systems
• Software Installation
• System Administration
• Computer Hardware
• Network Administration
• Microsoft Access
• Engineering
• Telecommunications
• Virtual Private Network (VPN)
• IT Service Management
• Project Management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Internet Protocol Suite (TCP/IP)
• Customer Service

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, cloud engineer.

Desktop Support

IT Specialist

• Software Engineer Resume Guide
• Software Developer Resume Guide
• Web Developer Resume Guide
• Programmer Resume Guide
• Front End Developer Resume Guide
• DevOps Resume Guide
• Full Stack Developer Resume Guide
• Java Developer Resume Guide
• Python Developer Resume Guide
• IT Manager Resume Guide
• Cyber Security Resume Guide
• Salesforce Resume Guide
• Quality Assurance Resume Guide
• Quality Engineer Resume Guide
• Electrical Engineer Resume Guide
• System Administrator Resume Guide
• Scrum Master Resume Guide
• Civil Engineer Resume Guide
• Network Administrator Resume Guide
• Mechanical Engineer Resume Guide
• Manufacturing Engineer Resume Guide
• Network Engineer Resume Guide
• Node.js Resume Guide
• SQL Developer Resume Guide
• Integration Architect Resume Guide
• Engineering Manager Resume Guide
• Software Tester Resume Guide
• Service Technician Resume Guide
• Platform Engineer Resume Guide
• Automation Engineer Resume Guide
• C, C++, and C# Developer Resume Guide

Technical Support Resume Guide

• Project Engineer Resume Guide
• Security Manager Resume Guide
• Electronic Technician Resume Guide
• System Engineer Resume Guide
• IT Specialist Resume Guide
• Packaging Engineer Resume Guide
• Oracle Resume Guide
• Planning Engineer Resume Guide
• Blockchain Resume Guide
• Cloud Developer Resume Guide
• ETL Developer Resume Guide
• SharePoint Developer Resume Guide
• Kafka Resume Guide
• Audio Engineer Resume Guide
• HVAC Resume Guide
• Industrial Engineer Resume Guide
• Maintenance Technician Resume Guide
• Solutions Architect Resume Guide
• Implementation Specialist Resume Guide
• Software Architect Resume Guide
• PHP Developer Resume Guide
• Biomedical Engineer Resume Guide
• Robotics Resume Guide
• Chief Digital Officer Resume Guide
• Innovation Resume Guide
• Security Analyst Resume Guide
• IT Auditor Resume Guide
• Director of Software Engineering Resume Guide
• Environmental Engineer Resume Guide
• Technology Director Resume Guide
• Director of Information Technology Resume Guide
• AWS Resume Guide
• Director of Engineering Resume Guide
• Materials Engineer Resume Guide
• UAT Tester Resume Guide
• Software Support Technician Resume Example
• Software Product Support Analyst Resume Example
• Technical Support Specialist Resume Example
• Technical Support Engineer Resume Example
• Application Support Engineer Resume Example
• Tips for Technical Support Resumes
• Skills and Keywords to Add
• All Resume Examples
• Technical Support CV Examples
• Technical Support Cover Letter
• Technical Support Interview Guide
• Explore Alternative and Similar Careers

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 5 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 5 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Customer Service

Technical Support Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the technical support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Use SLA as a measure to report progress, achievements, provide statistics and improvement plans to the upper management regularly
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Provide/support solution estimate development and change cost management for assigned tasks
• Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
• Develop competence by performing structured work assignments
• Create and provide training materials to assist TSA to enhance their abilities to support the end user
• Perform process improvement by identifying improvements to tools and functions, document and escalate these to operations Level 2
• May provide assistance with entry level network tasks such as network server backup rotation, network account maintenance, and activation of data jacks
• May provide assistance with entry level network tasks such as network account maintenance, and activation of data jacks
• Deliver and manage ongoing support services on Kronos’ Workforce Integration Manager and Workforce Connect Products
• Provide technical support for Workforce Integration Manager and Workforce Connect
• Ad-hoc query performance tuning. Find and assist business users who have poorly performing queries and suggest ways to improve them
• Provides timely and accurate updates to the Magic system that reflect work performed
• Provide assistance in the development and maintenance of various system applications
• Knowledge of Revit Architecture, AutoCAD Architecture is highly desirable. Knowledge of Navisworks and/or BIM 360 is
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Ability to execute all work independently, including research related, in a highly multidisciplinary team environment. Ability to train and lead others
• Good attention to detail and ability to show initiative
• Proven strong customer service skills and possess the ability to develop and maintain strong customer relations
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of issues reported by customers
• Strong customer service skills – ability to quickly gain customer trust and confidence
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers
• Demonstrated ability to work on multiple projects simultaneously with strong attention to detail
• Strong Customer Service skills – ability to quickly gain customers trust and confidence

15 Technical Support Specialist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, technical support specialist resume examples & samples.

• Develop a deep knowledge of how key WDP&R System business processes run and are integrated
• Participate in the analysis of Events, Incidents, and Problems to identify trends that may require additional attention/action
• Participate and coordinate immediate response for incident diagnosis and resolution in accordance with known error and resolution practices for Major Incidents resulting in Service Interruptions
• Participates and Coordinates the Restoration of Service as Quick as Possible through the Coordination and Communication with disparate technical owners for Major Incidents resulting in Service Interruptions
• Participates and coordinates problem diagnosis for root cause and potential work-around in accordance with the Problem Management processes for all Service Interruptions
• Ensure timely and proper escalation of unresolved incident in accordance with escalation practices documented within the impacted business service SLA/OLA’s
• Ensure that all incidents and problems are properly logged in accordance with the appropriate logging practices
• Ensures that timely communications with Customer Care and IT Partners in accordance with documented Communications plans
• Work closely with Customer Care, Application Support, Infrastructure, DTSS and Monitoring teams to assist with trending analysis, accuracy of resolution practices, and implementation of new resolution practices
• Knowledge of the entire support organization and their roles & responsibilities
• Willingness to learn new software applications
• Proven experience with Object Oriented Analysis
• Demonstrated strong networking skills
• Experience with Java JEE development, CXF RESTful Services, PHP
• Experience with Monitoring tools such as CA Introscope (Wily), HP OpenView, Actional
• Support iPhone/iPad and Blackberry devices and various office moves strictly from a technical perspective (breakdown and setup)
• Excellent knowledge of security related software (Symantec, Bit9, Malware/Root-kit scanning utilities
• Familiarity with BigFix/Tivoli Endpoint Manager plus
• Strong organizational skills and ability to manage multiple tasks
• Good technical problem analysis/solving skills
• Attention to detail, and executes responsibilities with a sense of urgency and follow-through
• Detail oriented and demonstrate the ability to execute responsibilities with a sense of timeliness
• Demonstrate ability to analyze and solve complex technical problems with attention to detail
• Support the administration, negotiation, contracting, documentation and leadership of change across our project requirements
• Evaluate new tools and propose appropriate use across peer community
• Work with/support development teams to gather hardware, software, product and technical requirements, make recommendations and/or support evaluations for technology solutions
• Develop familiarity with more than one technical area relevant to the organization’s work; User Interface, Mobile Development, Testing, Code Development, Application Sustainment, Change Management and Process improvement
• 3 - 5 years of experience as a technical analyst, developer or technical leadership role in the area of technology projects, application development or similar
• Computer Science or related degree
• Experience with Extreme Programming, Scrum, and Lean methods
• Experience in Agile development techniques and Sprint(s) planning and management
• Familiarization with technology development and testing practices including agile development practices
• Understanding of Automated builds processes and tools required to facilitate agile development and testing
• Experience with/on Continuous Integration / Continuous Delivery projects their practices and tools
• Ability to work in fast paced and dynamic development environment
• Solid problem resolution skills and attention to detail
• Exceptional listening, written and verbal communication skills
• Solid interpersonal skills with the ability to work cross-functionally
• Proven thought leader who understands how to drive to high business value requirements/priorities
• Strong communication and presentation skills
• Execute hardware fulfillment and remote installation for on-demand video server solutions
• Escalate application issues to internal development team
• Manage progress and priority for issues escalated to development team, and provide internal customers with regular, detailed issue status
• Review new features of services and provide feedback to product development and IT, particularly for Back to School releases
• Coordinate with internal IT resources to move integrations to production environments
• Transition relevant key responsibilities from TSA (>1 Year)
• Provide 1st and 2nd line support for IT hardware and software
• Ensure timely communication & resolution of issues to agreed SLA
• Build & deploy new end-user desktops and laptops
• Configure and deploy mobile devices
• Assist users in supporting and configuring their telephone handsets
• Define & document support procedures
• Assist in software rollouts and project / technology delivery
• Maintain printing / faxing & scanning services
• Ability to diagnose and resolve issues with Microsoft and Apple Operating systems and their respective user applicaitons software
• Provide AV/VC setup assistance and support as directed
• Liaise with key 3rd party suppliers and internal groups when needed
• Ability to embrace and support new technologies introduced first hand to IT
• Organise, prepare and participate in public events including IT clinics and shows
• Act as primary customer contact for service related inquiries and issues for system(s) in the Labor portfolio
• Ensure application Service Level Agreements (SLA) and Operational Level Agreements (OLA) are met
• Ensure 3rd party and internal service providers understand incident priority and impact
• Facilitate work item prioritization with business and technical teams
• Document/review new business, security or regulatory requirements
• Share in production support and on-call responsibilities for application(s) in the Labor portfolio
• Work with the Labor Workforce Management Systems Integration team to triage application issues
• Work with internal and external Technology service providers to ensure Labor systems technical currency
• Ability to communicate business functionality, system functionality and system architecture to both technical and non-technical audiences
• Understanding of network/infrastructure concepts, application architecture, database concepts
• Strong organizational, communication and time management skills
• Ability to drive to common understanding and priorities
• 2+ years’ experience using SQL in a Unix or Windows environment
• 2+ years’ experience with service management tools such as Service Manager or Service Now
• Able to interpret error messages from scripts, tools, logs and applications to identify root cause
• Ability to create and update basic scripts to automate repeatable production tasks
• Ability to independently triage moderately complex incidents
• Ability to create system and production support documentation
• Understand basic application design and dependencies for the applications in the Labor portfolio
• Demonstrated analytical and problem solving skills to achieve business results
• Knowledge of middleware and event technologies
• Demonstrated experience with software development lifecycle methodologies such as Agile/Scrum and Waterfall
• Strong scripting (Perl or Unix) skills
• Proven experience with structured Problem Solving Decision Making processes such as such as Kepner-Tregoe
• Prior experience supporting applications in an on-shore/off-short model
• Representing the client, acting as first point of contact for all technical inquiries regarding E-
• Work under general guidance with results reviewed periodically, seeking approval from
• Participate in problem solving usually pertinent to project deliverables and requiring the
• Demonstrated skills at working within a team environment
• Possesses strong problem solving and troubleshooting skills, including large/complex systems or configurations
• Ability to establish technical credibility with a wide range of customer contacts
• Possesses superior listening skills
• Has ongoing enthusiasm for technology
• Enjoys learning and using new technologies
• Takes a teamwork oriented approach in achieving objectives and solving problems
• AS or BS degree in the technical field or a related area
• Minimum 2-3 years experience in the technical support field
• Minimum 1-2 years previous customer service or phone support experience
• Provide highest level of customer support by answering inbound calls and emails
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style
• Determine if technical solution can be resolved via phone or if vehicle service is need
• Communicate owners concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary
• Accurately record issues and data into CRM / Vehicle Support Systems
• Answer phone calls and emails to address any customer concern with the highest level of response and attention
• Evaluate the needs of customers and work in a creative, pro-active manner to improve Owner Experience
• Effectively explain vehicle and charging information to customers by adapting to their specific learning style
• Determine if technical solution can be resolved over the phone or escalate immediately to Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance
• Support Regional Service Managers to remedy customer concerns and maintenance requests
• Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
• Demonstrate proactive ownership of daily responsibilities and tasks
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Follow up with Customer on services provided; ensure they are satisfied with the work performed
• Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
• Native Cantonese (Mandarin, a plus)
• Native Japanese
• Native English (close to Australia)
• Fundamental level of technical skill in field of expertise
• Proficient customer-service and verbal and written communications skills
• Flexibility to work the required non-traditional and on-call shifts
• Willingness to possibly travel overnight occasionally
• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication
• Ability to handle medium to high escalated technical issues without assistance
• Contact and interface for customers regarding support, customer setup, troubleshooting and problem resolution
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process
• Resolve technical support issues for ABILITY supported products within identified timeframes
• Document all activities with customers in CRM per defined process and procedures
• Resolve open cases within specified guidelines
• Participate in functional testing of product releases
• Identifies and suggests necessary solutions or process changes to improve efficiency
• Elevate issues following procedures timely and as appropriate, ensuring that all communications to customer and internally are completed
• Must be able to organize and manage workload efficiently and prioritize projects
• Provide assistance to team members as needed
• 3-4 years’ experience in a call center environment, Healthcare IT industry required with high volume of transactions
• Bachelor’s Degree equivalent Business experience
• Software Technical Support experience required
• Proficient knowledge of Healthcare EDI Knowledge (ANSI 835, 837, 270/271)
• Proficient in use of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
• Proficient in working with Problem Management, Records Management ticketing system (Salesforce.com Preferred)
• Experience with using and supporting Software as a Service (SaaS)
• Experience with using and installing desktop application software (Linux Preferred)
• Experience in working with Operating Systems such as Linux and Windows
• Experience with FTP, SQL, SMB, TCPIP, Networking and VMWare
• Excellent interpersonal, verbal and written customer service skillset
• Strong organizational skills with close attention to detail
• Ability to work independently, assisting others as needed, and work efficiently in a fast–paced environment
• Ability to demonstrate detailed knowledge of all product offerings, O/S skills and internal systems
• A strong team player with the ability to interact effectively with all parts of the organization
• Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools
• Contact and interface for customers regarding support, troubleshooting and problem resolution
• Resolve technical support issues for ABILITY supported products within identified timeframes with a focus on first call resolution
• Elevate issues following escalation procedure timely and as appropriate
• 2 - 3 years’ experience in a call center environment, Healthcare IT industry preferred with high volume of transactions
• Associate Degree or equivalent Business Experience
• Knowledge of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
• Knowledge working with Problem Management, Records Management ticketing system (Salesforce.com Preferred)
• Ability to demonstrate detailed knowledge of specific product offerings, O/S skills or internal systems
• Working knowledge of multiple Operating Systems such as Linux and Windows
• Ability to work independently with minimal supervision and efficiently in a fast–paced environment
• Healthcare EDI Knowledge preferred (ANSI 835, 837, 270/271)
• Up to 1 year experience in a call center environment, Healthcare IT industry preferred with high volume of transactions
• High School Graduate or General Education Degree (GED). College degree preferred
• Ability to work independently with supervision and efficiently in a fast–paced environment
• Software Technical Support experience preferred
• Healthcare EDI Knowledge a plus (ANSI 835, 837, 270/271)
• Provide exceptional customer service and technical support for corporate and boutique users
• Troubleshoot hardware, software and PC operating system issues
• Identify network/applications issues, including maintaining network security software and ensuring that it is up to date at all times
• Provide detailed information on how to set up/configure data and point-of-sale hardware
• Use various administrative tools and on-line resources for customer resolution
• Use trouble ticket system for detailed tracking of customer interactions and problem resolution
• Provide first level support for telecommunications problems for boutique and corporate users; including billing issues
• Provide first level support for internet problems for boutique and corporate users; partner with third party vendors as needed to resolve problems
• Provide on-boarding and computer training for corporate users
• Assist in technical aspect of the New Boutique Opening process
• Maintain and create new hire/promotion/termination of new users for corporate and field users; maintain proper process with Human Resources and department heads
• Evaluate customer concerns and resolve problems to customer satisfaction
• Help support equipment for corporate office users
• Demonstrate and practice the skills necessary to handle any customer service and/or Technical Support call type that is routed through the center in this function
• Follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction
• Complete courtesy calls as assigned by supervisor
• Participate in special projects as assigned by supervisor
• Minimum of 12 months customer service experience required
• Minimum of 12 months in a technical support/help desk role required
• Experience in a retail environment a plus
• General computer and networking background
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Adobe Acrobat
• Self-motivated and enthusiastic team player
• Excellent organizational, planning and priority setting skills
• Ability to interact in a courteous, helpful and professional manner
• Functions well in a fast-paced work environment
• Must have ability to work varied shifts as requested by supervisor
• Has ongoing enthusiasm for technology. Enjoys learning and using new technologies
• Minimum 3 years experience in the technical support field
• Minimum 2 years previous customer service or phone support experience
• Minimum 3 years troubleshooting experience in a Hands-On IT Support role
• Flexible, able to show initiative, and able to collaborate in a team environment
• Excellent interpersonal skills, with a service oriented approach to providing support
• Ability to troubleshoot technical problems related to hardware/software in person or remotely
• Ability to work under pressure and available for occasional overtime
• Ability to travel to Dieppe and Saint John a few times per year based upon a fixed support schedule
• Provide in depth technical support to device customers over phone
• Manage cases, bugs and processes as part of day to day activities
• Engage with product and engineering teams as needed to escalate/triage/report bugs
• Train local support staff on how on how to troubleshoot technical issues
• Contribute to internal and external knowledge base
• Work with sales teams and third-party consultants to present business solutions/configurations to the customer during the sales cycle
• Interface with third-party consultants, product managers and engineers to solve business/functional deployment issues
• Experience working with common programming/scripting languages (such as Java, Python, JavaScript and/or shell scripting)
• Experience in networking concepts (such as DNS, TCP, Firewalls, Proxy Servers, DMZ, WiFi, 802.1x and/or TLS)
• Experience with web concepts (such as HTML, XML, HTTP and/or JSON)
• Knowledge of Android, iOS, Chrome OS, and Chrome Browser
• Limited travel may be required for client visits or training
• Minimum 4+ Years experience
• Minimum of 1 yearexperience in supporting and maintaining electro-mechanicaldevices e.g. Printers, domestic appliances etc either as field or workshop engineer
• Technical Certification (internal or industry recognised) in a relevant and related field
• Minimum 1 year experience in a customer service role
• Fluency in English and required advertised language with complete accuracy and clarity, both verbal and written
• Demonstrable record of providing professional technical support for electro-mechanical devices
• Knowledge of Electronic Fundamentals
• Knowledge of electrical circuitry
• Knowledge of electrical safety (Personal and component level)
• Previous experience in servicing photocopier/printing equipment
• Previous customer support experience in a technical environment
• Experience working on relational databases (mysql, postgres, oracle) is highly desirable
• A european language would be an advantage
• Must be able to work in a fast-paced, high volume environment, managing multiple tasks and projects
• Must be able to work independently, be responsible, flexible, and highly motivated
• Computer/Technical literacy; proficient in the use of computers; possess strong knowledge of Microsoft products, ServiceNow, VersionOne, Agile practices, etc.. Technical/User knowledge of the composite applications, and sequel database knowledge is a plus
• Demonstrated ability to adapt to new and or changing equipment and technology
• Must be well organized, and have the ability to prioritize multiple tasks, work efficiently within time constraints and deadlines, and handle stressful situations
• Bachelor’s degree or equivalent work experience
• Contribute to overall success of the customer, the support team and the company
• Escalates to and works with Support Engineering to resolve complex support issues
• Create knowledgebase articles to address frequently asked questions
• Excellent verbal and written communication skills; ability to convey complex technical details coherently
• High-class customer service skills including phone etiquette and conflict resolution
• Must have above average troubleshooting skills, strong analytical problem solving skills, and the ability to interpret technical questions
• Fluency in English and German required. Any other languages are a plus
• Bachelor's degree in Simulation engineering , or equivalent industry experience
• Good understanding of workflow process between engineers and contractors
• Knowledge of Finite Element Analysis (FEA) and/or Computational Fluid Dynamics (CFD) is a benefit
• Experience using multiple Autodesk products such as Autodesk Simulation Mechanical, Autodesk Nastran In-CAD, Autodesk Simulation CFD, or Autodesk Composite Analysis/Design in a production environment and/or providing support for these products with knowledge of Industry data modeling, or equivalent non-Autodesk products is a benefit
• Comprehensive knowledge of the Microsoft Windows environment
• Experience of mobile and SaaS-applications relevant to the Simulation domain is a plus
• Administers and support media workflows, editing workstations, servers, applications, databases, NAS and SAN storage systems
• Provide immediate Tier 1 and 2 support per request from business partners and various peers
• Utilize knowledge of quality control and editing tools such as Final Cut Pro, Avid, Adobe, Calibrated, etc
• Manage incidents, service requests and assets in the ticket and inventory tracking system
• Understanding of audio and video codecs and standards such as: MP3, WMA, AAC, Dolby, ProRes, QT, MXF, JPEG2000, XDCAM, DNX, H.264, MPEG4, MPEG2, etc
• Knowledge of MPEG2 Transport Stream based systems and interoperability
• Administer servers, peripherals, services, settings, directories, storage, etc. in accordance with standards, project and operational requirements
• Perform ongoing performance tuning, software upgrades, and resource optimization as required
• Administer equipment inventory, track licenses and maintenance contracts and provide input for the annual operating budget
• Maintain documentation, automated online backup and restoration, proficiency in and adherence to company and industry best practices and standards
• Configure, update and troubleshoot services for customers such as web servers, database servers and applications servers; includes IIS, MS SQL, LDAP, Apache, PostgreSQL, MySQL, Signiant, SSH
• Collaborate with fellow team members to investigate and troubleshoot issues
• Research and recommend innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as file transfers and backups
• Repair and recover from hardware or software failures. Follow change management protocols to coordinate and communicate with impacted peers and business partners
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Develop and maintain operational, installation and configuration and other procedures
• Perform regular log archival and purge as necessary
• Perform periodic performance reporting to support capacity planning
• Minimum of 5 years of administering systems in postproduction, broadcast or information technology performing design, installation, repair, and/or maintenance of editing workstations, servers, technical equipment and infrastructure, server administration, data base administration and maintenance, NAS and SAN storage and related technologies
• Must be comfortable with PERL, Power Shell or Bash
• Designing documents, work statements, scheduling and written reports
• Ability to write and speak clearly and concisely
• Able to maintain working relationships with management and peers
• Ability to work under pressure, plan and forecast, flexibly prioritize immediate tasks and long-term task
• Bachelor’s degree or equivalent experience in computer science, information systems, electrical engineering or a related field
• Provides 1st and 2nd level technical support for IT hardware and software
• Provide executive support for a limited number of senior executives
• Properly document resolved incidents into the ServiceNow system
• Update workstations / laptops’ operation system images as needed
• Build & deploy hardware to end user community as part of the provisioning process
• Provides updates in ServiceNow to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
• Collaborate with other Global IT teams to resolve issues and participate in projects
• Liaison with key 3rd party suppliers and internal resolver groups when needed
• Provide reports on customer service issues
• Provides support when offices are built and/or relocated
• As a member of the Global Customer Support team, support the implementation of the global desktop support standards, processes and documentation
• Communicate with other internal service departments
• Ensure that Provisioning requests are managed and deployed timely and efficiently
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications
• Any other ad hoc responsibilities as requested by the Director – Global Desktop Operations and Engineering or IT Services Manager
• Completes quality work, drives to achieve results and will put in extra effort to ensure that initiatives and projects are successful
• Communicates technical information clearly and concisely, and ensures others are informed
• Self-motivated and proactive, possessing strong desire to learn
• Responsible for supporting more challenging aspects of multiple applications, including Visa Online, Visa Vue Online, and other new products
• Manage routine/non-routine processing and change requests, as well as support customer initiatives
• Work directly with clients on issue resolution – ensuring service levels are attained and client expectations are exceeded. Take initiative to escalate any issues challenging client satisfaction or service targets
• Identify, troubleshoot, and resolve processing, application usage, or business issues. Own issues through resolution working with business and development groups
• Manage all global hotlines and mailboxes to ensure that support service levels are met or exceeded
• Educate clients on all supported product and software applications, usage, and functionality; ensuring client understands best practices
• Identify opportunities for process improvements and needed procedural modifications, working in collaboration with management
• Assist in compiling data for internal reports as needed
• Bachelors/Degree or equivalent experience. Typically requires a minimum of 2 years related experience in a customer support role in software, financial or information services
• Detailed understanding of the payment card industry
• Detailed understanding of the products and services, news, systems and operations, risk management tools, and marketing information available through Visa Online
• Functional knowledge of the Visa Interchange, Plus, and Interlink directories
• Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
• Basic ability to comprehend and translate technical issues
• Able to set priorities and manage customer expectations
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels
• Self starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Solid verbal, written and interpersonal skills are required
• Administer and troubleshoot hardware, Microsoft operating systems, generic applications, Business Unit specific applications and market data onsite and remotely
• Monitor calls via ServiceNow
• Software / hardware installations and upgrades
• Coordinate hardware repairs / cabling
• Ensure functionality of packaged non-proprietary software / coordinate necessary testing
• Ensure virus protection functionality and protections is up to date
• Maintenance and automation of environmental health
• Act as an escalation point for junior members of the team
• Escalation/ownership of chronic technical issues to second and third level support
• Serve as liaison to other groups within IT through established procedures
• Work very closely with the remote EPM teams in other branch offices
• Participate in Frontline peer meetings- Maintenance of hardware inventory and supplies
• Liaise with the IT Service Desk and other third party providers to identify trends or issues concerning support within the computing environment
• Mobile support - service activation, troubleshooting (cell phone, 3G, Blackberry, iOs)
• Participate and manage IT projects and deployments of all sizes
• Assist in user training and education
• Maintain / Update support documentation and team websites
• Ensure that standards, protocols and policies are adhered to
• Take initiative to stay current on technology (participate in training)
• Very strong English skills are necessary
• Strong client and service focus
• Strong troubleshooting and technical skills with Microsoft operating systems
• Problem solving skills with an interest in gaining business knowledge
• Ability to project manage small IT projects and deployments
• Ability to operate as a team member as well as independently
• ITIL knowlegde is an advantage
• Microsoft Winows 7 MCSA is an advantage
• Hungarian language kowledge is an advantage
• The Technical Support Specialist is responsible for supporting the Release Manager in prioritization and coordination of release deployments to lower and Production environments
• Interact and work closely with internal and external teams to ensure successful release deployments
• Manage technical bridge calls to stand up environments and resolve release impacting risks and issues
• The Technical Support Specialist is experienced with the SDLC and software release processes and tools
• Participate in continuous process improvement efforts and partner with delivery teams to ensure effective communication
• Partners with project and program managers, supporting them through the initiation, implementation and close-out processes of the release
• Closely align in a matrixed fashion with peer organizations to ensure effective and efficient communication in support release deployments
• Minimum 4+ years of overall experience in supporting planning, executing, and deploying releases
• Demonstrated experience with supporting Waterfall, Agile, and Scrum methodologies
• Experience with hands on use of MS Project
• Ability to clearly communicate project objectives, including detail understanding of milestones, deliverables, and success criteria to the development and executive teams
• Escalate projects risks and constraints to the release manager
• Ensure the use of best practices and applies lessons learned from previous projects/releases
• Self-directed and the ability to work independently and manage communications with project and program managers
• Ability to resolve matters/issues in a positive manner and flexibility to accommodate change
• Excellent written, verbal communication, presentation and group dynamic skills
• Knowledgeable with MS Project
• Excellent Understanding of the Waterfall, Agile, and Scrum Methodologies
• Bachelor’s degree in Computer related field or equivalent experience
• Designs solutions and workaround that require good knowledge of user environment and products including complicated customer issues
• Develops DCF Knowledge articles, support procedures and support tools to improve support quality and productivity
• Performs code instrumentation or fixing at source code level for moderately complex problems
• Help junior support engineers with their support tasks
• 1/ Good Linux/Windows system technology and problem trouble shooting skills
• 2/ Good Written and Verbal Communications in both Japanese and English
• 3/ Customer facing experience is a great PLUS
• 4/ Have C++ application development experience is a strong plus
• Associate Degree or Equivalent Business Experience
• Knowledge working with Problem Management, Records Management ticketing system (Microsoft Dynamics CRM Preferred)
• Excellent verbal and written customer service skillset
• Ability to work efficiently in a fast–paced environment
• Excellent communications skills, oral and written, interpersonal skills
• Experience with tools such as Chef, Rundeck, and Jenkins
• Recognized as a subject matter expert on at least one web server and application server technology, including setup, configuration, performance monitoring, tuning, clustering, and debugging (e.g. JConsole)
• Has expertise on one or more load balancer platforms (setting up pools, VIPs, layer 7 routing, debugging)
• Acts as a liaison and manages communications between requestors of provisioning/configuration services and the implementers of those services if they are handled outside of the internal team
• Able to use scripts and tools built by others, including the ability to troubleshoot or debug issues with these tools
• Able to interpret error messages from scripts, tools and applications to identify root cause
• Ability to author and update moderately complex scripts to automate repeatable production tasks (using scripting languages like bash, ksh, perl, powershell) and have advanced skills in at least one or more programming languages (e.g. Python, Ruby, Java, C#)
• Demonstrates exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the Systems Engineering team
• Able to identify and propose system and application fixes for performance bottlenecks
• Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards
• Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance
• Able to receive feedback in a constructive manner and consistently apply it to tasks
• Able to create system and production documentation, adhering to organization standards.​
• 5-7+ years experience supporting and/or deploying web-based products or services
• Understand basic application design and dependencies for the applications the team supports
• Ability to manage and prioritize multiple projects simultaneously
• · Transition relevant key responsibilities from TSA (>1 Year)
• · Provide 1st and 2nd line support for IT hardware and software
• · Ensure timely communication & resolution of issues to agreed SLA
• · Build & deploy new end-user desktops and laptops
• · Configure and deploy mobile devices
• · Assist users in supporting and configuring their telephone handsets
• · Define & document support procedures
• · Assist in software rollouts and project / technology delivery
• · Maintain printing / faxing & scanning services
• · Ability to diagnose and resolve issues with Microsoft and Apple Operating
• Academic Requirements
• Provide support for a total of 1300+ users (approx.) through telephone and/or
• Answer inbound customer requests via telephone, email or any additional method of inbound communication
• Research rejections and other issues that do not offer immediate resolution
• Ensure all customer requests are responded to promptly, courteously, and professionally
• Document all activities with customers in Sales Force per defined process and procedures
• Resolve open cases/orders within specified guidelines
• Ensure all customer messages (voicemail, email) are responded to within 24 hours or less, subject to Ability’s normal business hours
• Provide valuable feedback and ideas to manager, SME or Point of escalation
• 0-1 year prior clearinghouse or other healthcare claims processing experience
• Prior call center experience highly desirable
• Demonstrated knowledge of insurance payer forms and procedures, including HCFA 1500, CMS 1500, NSF, UB04 and 837 file formats
• Demonstrated organization and interpersonal communication skills
• Knowledge working with Sales Force
• Ability to work independently with supervision
• Minimum of 1 years of professional software development, support and/or testing experience
• Excellent trouble shooting skills a must
• Willing to wear multiple hats as a tester, developer and tier 2 support person who can work with clients to help resolve issues
• Experience developing or technically supporting software on multiple platforms which may include desktop web, mobile web, iOS and Android
• Experience with digital video, Flash, AV Foundation, mobile video SDK's a plus
• Experience in an Agile development environment
• High School diploma or technical classes and expereince
• 2 or more years of customer service in an LN technical contact center environment with a minimum yearly overall PDP rating of 3
• VAX/IP/FTP/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
• In depth knowledge of LN products and services allowing to resolve issues from TSA?s. Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented
• Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills
• Mechanical or Electrical Associate Degree or equivalent experience
• Minimum of two (2) to four (4) years of experience in the operation, maintenance, troubleshooting or repair of generator sets, air and liquid cooled gas engines, diesel engines, automatic transfer switches, or other electric power distribution equipment
• Thorough understanding of generators, engines, automatic transfer switches, and related controls
• Strong knowledge of electronics and engine mechanics with the ability to read and interpret wiring diagrams and the use of engine diagnostic tools and equipment
• Ability to troubleshoot and solve complex mechanical and electrical problems
• Computer proficiency and operating knowledge of Microsoft Office Suite
• Product support for clients
• Entry-level troubleshooting and case resolution
• Entry-level web site consultation
• Data Entry using the current CRM software
• Customer support/service experience
• Familiarity with HTML and CSS code
• Understanding of the differences between various web browsers
• Entry-level knowledge of JavaScript a plus
• Client-oriented
• Knowledge of the Internet, World Wide Web, and web design
• Skill to use a personal computer and MS Office Products
• Ability to troubleshoot HTML and CSS at an entry level
• Capable of creative, “outside of the box” thinking
• Knowledge of modern office procedures and methods
• Knowledge of modern business communication standards, styles, and formats
• Ability to establish priorities, work independently, and proceed with minimal supervision
• College degree with courses in technical curriculum
• One to two years related experience or equivalent combination of education and experience
• Provide advanced level technical support for PC software packages, Operating systems, NT,XP, Vista, WIN7, Citrix), Shelf and proprietary application software packages for the TSA position
• Handling escalated customer service issues
• Conducts Network configuration, workstation installation, comm server configuration for the TSA position
• Provide data communications and LAN/WAN support for the TSA position
• Assist customers with installation/training of standalone software for the TSA position
• Provide hardware configuration analysis, diagnostics, troubleshooting and support for the TSA position
• Participate in preparation for product launches
• Become the SME regarding all platforms and changes through engagement with management and product owners
• If applicable, create, manage, update existing Knowledge Base (Wiki, Right Now, SharePoint)
• Associates/Technical/vocational Degree or equivalent experience 2 years of customer service in a contact center environment
• Preferred: VAX/IP/FTP/ Microsoft .NET/ SQL and MY SQL database/ HTML/ XML/ Working Knowledge of MS Networking
• Advance Troubleshooting Skills Training. Advanced Customer Service Training
• Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented
• Proven Customer Service skills with excellent written and verbal communication skills
• Outstanding presentation and training skills
• Intermediate-level troubleshooting and case resolution
• Web site consultation
• Assistance to Level 1 TSSs
• Demonstrates intermediate to advanced knowledge level of Schoolwires products
• Demonstrates knowledge and understanding of HTML and CSS code
• Excellent track record of troubleshooting skills and case resolution
• Proven ability to assist Level 1 Technical Support Specialists
• Knowledge of the Internet and web design
• Intermediate knowledge level of all Schoolwires products
• Technical competence (understand browsers, web design concepts, quality assurance processes)
• Strong PC and MAC competence with MS applications and the Apple operating system
• Ability to troubleshoot HTML and CSS
• Strong client orientation as proven from past survey results and/or client comments
• Knowledge of 3rd party applications and web sites used by Schoolwires including GoToMeeting, LogMeIn, BrowserCam, www.networkservices.com, and www.bandwidthplace.com/speedtest
• Ability to handle and resolve complex recurring problems
• Ability to work with staff at different skill levels
• Ability to create reports using the CRM Advanced Find feature
• Unswerving attention to detail
• Self-starter. Ability to identify the need for and develop processes and materials including instructional articles for the Schoolwires Knowledge Base
• Professional appearance and mannerisms to represent Schoolwires in accordance with its mission and image
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• One to two years of experience as a Level 1 TSS or related experience with the Schoolwiressuite of products, or equivalent combination of education and experience
• Familiar with Law Enforcement applications and objectives, their needs and goals. 2 years experience in Law Enforcement (sworn or non-sworn) or 2 yrs similar experience supporting Police Records Management Systems or similar applications. 4 years Military experience may be considered in place of Law Enforcement experience strongly preferred
• Familiar with Web-based applications,
• Experienced with business software applications (Windows, Microsoft Office)
• Provide technical support for application software
• Handle escalated customer service issues
• Conduct Network configuration, workstation installation, comm server configuration for the TSA position
• Assist customers with installation/training
• Provide hardware configuration analysis, diagnostics, troubleshooting and support for the
• Create and provide training materials to assist enhance their abilities to support the end user
• Serve as the subject matter expert regarding all platforms and changes through engagement with management and product owners
• Associates/Technical/vocational Degree or equivalent experience. 2 years of customer service in an contact center environment
• Experience in problem solving and troubleshooting issues
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned
• Hardware, software, telecommunication, business application, customer connectivity, etc
• High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required
• Technical knowledge on Install, configure and manage IBM SCCM (Smart Cloud Cost Management)
• Technical knowledge of scripting (Shell, Perl,Python, vbscript, Powershell)
• Technical knowledge of automation tools (Chef, Puppet .etc)
• Technical knowledge and experience in various industry standard monitoring tools (ITM, Nagios..etc)
• Knowledge and experience in IBM Business Process Manager (BPM)
• Knowledge in various cost management applications (VMware chargeback, IBM SCCM)
• Experience in OpenStack (preferred)
• Good understanding of middle ware, networking, automation, HA and service management
• Understanding of large scale enterprise software engineering and development process
• Good communication and writing skills and customer interaction skills
• Work with minimal assistance and ready to contribute as individual
• Respond to support requests via multiple channels and following documented processes
• Research, verify, and document product defects
• Actively manage personal backlog of support requests
• Manage customer and partner expectations by providing timely updates on progress
• Experience working with Team Foundation Server. Ability to retrieve and run code utilizing Build Box. Coordinate with developers and/or vendors to review build output files and assist with any errors that arise
• Manage the daily tasks required to build and deploy multiple complex applications
• Source control management including the creation and oversight of parallel development activities through multiple branches
• Ability to decipher infrastructure currency and update requests and communicate to multiple disciplines within the organization
• Experience developing process documentation
• Experience managing projects in a matrixed organization
• Ensure release or program documentation is current, complete and located in the proper repository
• Act independently to determine methods & procedures on new assignments
• Develop and maintain technology standards
• Proven experience with Source Control Management Tools (e.g. TFS)
• Proven ability to develop and execute both database and Linux Scripting
• Experience working with an automation tool for continuous integration
• Proven experience configuring and using Web and SQL servers (both infrastructure and underlying OS)
• Conducts and reports on impact assessments for planned configuration changes on hardware and software
• Defines and communicates change risks, contingency alternatives and associated benefits and drawbacks
• Scrum Master certification or similar Agile and/or SDCL certifications
• Familiarity with GIT repositories, Maven and Jenkins build systems
• Experience in cruise line operations
• Underlying knowledge of Apache Tomcat and Apache Web Services along with the use of Java Runtime
• Bachelor of Science in Computer Science, Computer Engineering, or related discipline or equivalent experience
• Troubleshooting backgroung
• Troubleshooting background
• From a BPO Company
• Implementing file based workflow's and delivery profiles
• 1st/2nd line support of Media Technology's file based workflows; resolving issues in a timely fashion or escalating to 2nd/3rd line support as required
• Managing configuration changes on live delivery profiles
• Maintaining an up to date record of all open incidents via the departmental ticketing system
• Support of media processing systems; troubleshooting and liaising with 3rd party support to fix issues
• Support of file delivery systems; troubleshooting and liaising with 3rd party support to fix issues
• Documenting workflows on the departmental wiki
• Maintaining SOP's and user guides
• Providing the highest standard of customer service to new customers and guiding them through the integration process
• Poviding customers with expert advice
• Manage inbound support queries via telephone & email for both new & existing customers
• Solve any technical issues arrising
• Document details & accounts using internal systems
• A degree in an IT-related discipline
• Knowledge of programming languages such as Perl, ASP/VB, PHP and Java
• Knowledge of Operating Systems such as Windows NT/2000, Linux, etc
• Strong French & English Skills
• Represent the department in identifying technical project requirements and participating in business requirement walkthroughs. Lead the efforts in researching and resolving complex procedural issues. Identify and champion process improvement initiatives
• C Support team and individual training needs in relation to quality, productivity goals, procedures and customer service
• Coordinate and lead departmental projects and initiatives that may cross business and site lines. Life New Business initiatives may include, but not limited to, process changes, procedure changes, training needs and system change requests
• Serve as a primary contact for new business staff in resolving escalations and pursuing exceptions
• Compile reports and provide communication to staff and leadership about key productivity and quality metrics
• Process management and process improvement experience required
• Takes ownership of problems and demonstrates a sense of urgency with resolving problems/issues
• Ability to work independently, prioritize effectively and handle multiple tasks
• Flexibility to adopt to changing priorities and business needs
• Strong interpersonal skills with the ability to partner effectively and build professional relationships based on mutual trust
• Strong verbal and oral communication skills with the ability to present training topics and relevant information to staff members and leaders
• Highly motivated individual who demonstrates a can-do attitude
• Proven experience meeting department /team/individual goals and objectives
• Build relationships, foster team work and drive results internally and across departments. Creativity, initiative and the flexibility to manage in a fast-paced, changing environment. Intermediate PC skills including solid knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
• Bachelor degree or equivalent work experience preferred
• Preferred location is Plymouth, MN or Jacksonville, FL
• Project management skills in a wide array of topics
• Demonstrated strong client communication/interaction and business skills
• Troubleshooting abilities consisting of Windows operating systems, Mac Operating systems, network infrastructure, network configuration and PC hardware
• Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
• Very strong interpersonal and collaborative skills
• Ability to remain current with changing technology as it relates to Customer Support
• Knowledge of multiple computer software applications
• Typically requires 5 years of related experience in deskside support, PC hardware and software and leading projects
• Bachelor’s degree in Computer Science and/or related field preferred
• Effective communication of issues to engineers & leadership within support teams, and resolutions or work-around to the customer as appropriate
• Serve as final change approver for all high-risk changes to ensure protection of & stability to the production environment
• Own Problem Management validation of known error resolution & final validation – protecting the production environment
• 5+ years of relevant experience in Technology, IT/IS
• Demonstrated knowledge of and hands-on experience with high-scale web architectures, patterns, and technologies, specifically Java, Event-Driven Architecture, and ReST
• Mobile platform support (Blackberry, iOS, Windows Mobile)
• Documentation of Onsite processes & troubleshooting for support staff
• Ensure the manager is actively informed of issues & difficulties in an timely manner
• Mac OSX desktop and server support within a corporate environment
• Advanced network troubleshooting
• Microsoft Office 2013 support
• Experience in supporting HP and Cannon printers
• Experience in running projects, using structured project management based methodologies
• Exhibits strong time management & self-prioritization skills
• Experience with cloud-based technology, in particular Office 365,
• Experience with scripting (ex. PowerShell)
• Windows 8 & 10 OS support and administration
• ITIL knowledge or ITIL Foundation certification
• Commercial Awareness in the needs of the business
• Windows Server 2003 / 2008 / 2012 R2 familiarity
• Experience with Backup and Restore procedures
• 5+ years of professional Help Desk experience desired
• Bachelor's Degree in IT-related field is strongly desired
• IT related certifications preferred; MCDST, A+, MCSE
• Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
• Excellent IT skills and computer literacy. Previous Experience within a customer service role
• Excellent organizational skills. Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing
• Ability to demonstrate practical troubleshooting and problem analysis techniques
• Ability to plan and priorities work load without supervision
• Ability to prioritize, manage and perform under pressure to meet SLA’s
• Excellent knowledge of Customer Service best practice
• Willing to work flexibly and with enthusiasm
• Windows System Adminsitration & Support
• Knowledge of Citrix environments
• Exposure to SCOM or SCCM
• Experience working with Active Directory & Exchange Server
• A professional services / consulting, client-facing background
• Proven ability to be flexible and learn quickly in a fast environment
• Proficient in Microsoft Office and social media tools
• Exceptional team player skills
• Technical Support or Customer Service experience an advantage
• Familiarity with Autodesk building products an advantage
• Recognized as a subject matter expert in Linux and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting
• Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging
• Experience with HTTP, TCP/IP, SNMP and DNS
• Has experience on one or more load balancer platforms
• Acts as a liaison and manages the Dev-Ops process with project delivery teams
• Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service
• Demonstrates exceptional troubleshooting methodology
• Demonstrate ability to independently triage highly complex system and application incidents
• Able to evaluate new application requirements for operations best practices
• Able to demonstrate exceptional troubleshooting methodology
• Able to independently triage highly complex system and application incidents
• Demonstrated experience with performance management/monitoring tools (AppDynamics, Sitescope, Splunk)
• Proven experience with JAVA programing debugging and trouble shooting
• Problem Solving Certification
• Bachelor’s Degree in Computer Science or Information Systems or related equivalent experience
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Supports and maintains user account information including rights, security and systems groups
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives following installation specifications. Loads specified software packages such as operating systems, word processing or spreadsheet programs into computer
• Accurately perform scheduled technical/systems maintenance and reporting tasks. Respond quickly and effectively to production issues. Perform system maintenance in areas such as user access
• Troubleshoots data transmission/communication software/hardware issues and fixes or refers as necessary
• Performs other duties as assigned. Must be able to work effectively individually and in a team environment
• Must have high attention to detail and must be very organized
• Will be required to work some nights and weekends
• Must have good customer service skills
• Microsoft Windows and Server Experience
• Familiarity with wireless networking and RF technologies
• Ability to work in a fast paced, production environment
• Practical use of diagnostic troubleshooting methodologies to resolve customer support requests
• Extensive use of CRM tool (Salesforce.com), telephone; email and screen sharing tools
• Responsible for resolving or escalating assigned cases
• Expected to follow documented processes of case management and service principles
• Will be part of a team providing support for the same/similar products, which allows for collaboration and cross-training
• Escalation of product limitations or requested functionality to Development team
• Experience with Knowledge-Centered Support (KCS) a plus
• Fabrication, AEC and/or MFG industry knowledge or experience helpful
• Leadership qualities and focus on helping teammates get better
• Confident and adept at delivering presentations
• Provide a high level of customer service to end users in a 24x7 business environment for the support of client hardware and software
• Troubleshoot and restore service through the use of technical abilities and tools, and with assistance from subject matter experts
• Install, configure, and troubleshoot Mac/Apple based operating systems and proprietary applications
• Configure and support remote access including VPN client and connectivity
• Provide customer training and knowledge documentation
• Troubleshoot incidents and fulfill requests within established service level targets
• Adhere to Desktop and End User Computing processes, procedures, policies, and job aids
• Interact with business end-users, the Service Desk, Engineering, IT Information Security, and other technology providers
• Monitor batch processing, respond to ABENDS and failures by engaging senior team members and appropriate support groups to facilitate a resolution
• Provide operational support for incidents and outages of varying degrees of severity
• Effectively utilize a centralized knowledge base of support documentation
• Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and internet browsers
• Two or more years of experience in an information technology technical support position providing computer support and break/fix services
• Associates degree in Computer Science, Information Technology preferred
• MCDST and A+ certifications preferred
• Experience in end-user support within a financial service environment
• Familiarity with software distribution tools such as SCCM, JAMF Casper Suite and Service Now preferred
• Experience with Windows OS, MS Office, Active Directory, Group policies, Tivoli, anti-virus software, Windows domain networking and local area networking
• Experience with wireless technologies such as Android, iPhones, iPads, remote access software, wireless routers, personal firewall, VPNs and Citrix
• Experience with current desktop, laptop and peripheral technologies
• Experience with imaging machines
• Experience utilizing client remote control solutions
• Ability to perform in a dynamic environment with changing schedules and priorities
• Self-motivated and willingness to adapt to different roles within Desktop Support services
• Create and deliver support webinars
• Host and moderate periodic Q&A sessions in the Autodesk Discussion Forums
• Capture knowledge in the process of resolving customer issues and publish online to serve other customers with the same issues
• Ensure that all assigned Technical cases are maintained and updated, and client communications occur in a timely manner
• Adhere to client technical support policy of initial maximum response goal of 2 hours for all supported solutions
• Maintain minimum Facets Technical case closed survey return rate of 7% and minimum average score of 8.0 for all assigned cases Attend all department (including product specific case reviews), division, and company meetings to stay current on all business objectives, as well as participate in relevant available training opportunities
• Participate in after-hours on-call Support as scheduled Assist with creation and maintenance of Technical documentation
• Demonstrated expertise with Microsoft Windows Server (2008 / 2012)
• Strong written and verbal communication skills (to accommodate a variety of audiences (technical, business, management, internal and / or client facing, etc.)
• Ability to work with moderate supervision and within a team environment
• Microsoft Windows 7 and Windows Print Servers
• Microsoft Outlook and Skype for Business
• Polycom Video Conferencing and Audio Visual equipment
• To provide second level help desk support as required. This includes troubleshooting Help Desk calls and escalating, where necessary, to the appropriate support teams
• To support the Desktop, Printer and Video Conference infrastructure within the organisation
• To assist with the delivery of infrastructure projects
• Monitor and resolve the Incident and Service Request queues with an adherence to SLAs
• Ensure that resources are available for new starters
• Support and test the Disaster Recovery environment including the regular replacement of Desktops and Printers
• Professional and presentable manner
• Good administration skills
• 4+ years technical experience focusing on Windows Operating Systems (Desktop & Server)
• Basic understanding of CPU, RAM, Hard Drives, external devices etc
• Ability to setup and configure various hardware and devices
• IPhone/iPad and Android knowledge base
• Troubleshooting and resolve Exchange and Office 365 issues
• Strong understanding and ability to troubleshoot Windows and OSX Operating Systems
• Troubleshoot various applications (Outlook, Word, Excel etc.)
• Knowledge of server storage (including various RAID models)
• Windows Server 2008/2012/Online basic knowledge
• Active Directory (Azure AD) account administration
• Basic Windows PowerShell and Command Line
• Basic TCP/IP networking knowledge
• Understanding of audio and video signal and workflows
• Proactively facilitate communication from Support Team to other departments as needed
• Ability to multi-task and handle and respond to multiple issues
• Learn and maintain expert knowledge of MotoSnap Solutions and Products
• Accurately log all customer information into the CRM customer ticketing system
• Interact and help customers with questions relating to product usage
• Proactively develop and maintain strong technical expertise in VinSolutions products, along with the devices and platforms that they’re on
• Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
• Educate our customers so they have optimal confidence in the operation of their energy storage system
• Determine if technical solution can be resolved via phone or if service or further diagnostics is needed
• Accurately record issues and data into CRM database
• This role may require a shifted workweek
• Manages the CFI (Customer Furnished Image) process with PC vendor for all Eastern Hemisphere locations
• Works closely with vendor to set up an agreeable schedule for the CFI process
• Delivers the engineered Xerox Global Image to the PC vendor
• Communicates availability of the image to those employees who obtain their PCs directly from the manufacturer
• Assist Business Application owners/points-of-contact with trouble-shooting application incompatibilities with Client Image software to help ensure Business Applications function properly with the current Client Image
• Particularly when security policies require an upgrade of current Client software and applications must meet security requirements
• Primary interface between EISD Global End User Compute Services Team and Atos Enterprise Configuration Management (ECM) Service Quality Manager and engineering team
• Oversees ECM operations
• Ensure Atos team is addressing any issues
• Manages the relationship and responds to Xerox Business Unit requests for ECM support related to delivery of business unit software
• Ensures ECM services is meeting contractual service levels
• Project manage other projects, proofs-of-concept and user acceptance testing as required
• Monitor Event Management Console
• Monitor Batch Console
• Perform initial event determination & source identification
• Event Management Tool
• Problem / Change Management Tool
• Create Problem Record in client Problem Management Tool and assign to correct Resolve Group
• Monitor relevant planned Changes to the Midrange systems that may impact event generation
• Ensure deliveries of agreed response-time SLAs are met
• Ensure the accurate and timely recording of support effort, Conform to business (IBM) controls
• Review and provide update information for operational documentation,
• Assist with the training and mentoring of other Operations personnel,
• Support the practices & procedures of the technical & client accreditation framework
• Respond to rectify/escalate alerts as per guidelines. Prioritize & use resources to minimize outages
• All problems fully documented & investigated to the limit of skill & available resources
• Implementation of change requests on advice from support
• All changes assigned to the Batch Team implemented as per change process & instructions
• Research, analyse, record & implement more efficient quality processes within the Command Centre
• Maintain documentation to a relevant and usable quality
• Contribute to the development of your work practices, skills & capabilities aligned with the objectives of the whole shift
• Provide input to projects, research operational feasibility, participate in project review meetings
• 1 year of working experience in IT industry is preferred
• Completes assigned hardware related installation and problem tickets and documents ticket status and resolutions
• Participates in on-call rotation
• Participates in research, testing of new technologies or issues and other special projects
• Antivirus and malware/spyware
• Encryption Software (e.g. bitlocker)
• Microsoft or Apple certification a plus
• Intermediate written and oral communication skills
• Developing analytical, problem-solving and multi-tasking ability
• Developed detail-orientation
• Intermediate ability to effectively function in a team environment
• Intermediate ability to work in a deadline-oriented environment
• Developed professional demeanor and customer-focused orientation
• HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
• Bachelor's Degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
• Minimum of 3 additional years of experience in Technical Support
• Familiarity with GE Component products and plan processes desired
• In depth knowledge of GE Electrical Distribution and competitor residential, distribution, and control products, including load centers, transformers, modular metering, industrial breakers, panel boards, motor control, pushbuttons, drives, adjustable speed drives and programming MODBUS
• Ability to interact positively and effectively with cross-functional teams (Customer Service, Sales, Manufacturing, Product Management) and external customers
• Ability to read and interpret elementary and control drawings
• Highly motivated individual with the ability to manage multiple priorities and tasks on his or her own
• 3M Cogent Identity Management Business provides high-tech solutions in the field of biometrics including image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers
• Resolve customer reported issues and inquiries, by local travel to customers’ sites or remotely via secure networks to customers’ systems from residence
• Maintain customer relations via phone or in person with various customers’ users and personnel
• Transport and deploy hardware systems to customers’ sites
• Troubleshoot Microsoft Windows, UNIX, and Linux operating systems
• Troubleshoot network environments
• Install/configure/troubleshoot/test 3M Cogent’s proprietary applications
• Bachelor's degree or higher from an accredited university; OR a two (2) year Associates/technical degree from an accredited institution AND a minimum of two (2) years of customer-facing technical support experience; OR a High School diploma/GED AND a minimum of four (4) years of customer-facing technical support experience
• Experience with Windows-based operating systems troubleshooting
• Experience working with Linux and/or Unix Operating Systems
• B.S. Degree in Computer Science or related discipline
• Experience with biometrics industry technical support
• Five or more (5+) years of experience providing customer-facing technical support
• Three or more (3+) years of experience working with Microsoft Windows Operating Systems
• One or more (1+) years of experience with SQL query
• One or more (1+) years of experience scripting language, such as Batch, Bash, PowerShell, and Python
• Additional experience will also be strongly considered in the following areas. (For any areas in which the candidate does not possess knowledge, the candidate will need to learn these areas on the job.)
• System and data backups and recovery
• LAN/WAN internetworking and protocols
• Windows-based server installation and administration
• UNIX/Linux installation and administration
• RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
• Candidates must have the ability to understand user problems and the ability to explain technical fixes in a clear manner to users. Technical training will be provided
• Candidates must be willing and able to learn new technologies and any other technologies as required by company needs readily and quickly
• Candidates must have a strong customer support focus
• Candidates must be able to occasionally move and lift heavy computer equipment
• Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
• Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
• Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications
• Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology
• Basic programming skills (Visual Studio .Net) preferred
• Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/GPS/BT communication protocols
• Experience with networks and RF connectivity
• Industry wireless network certifications, examples: CWNA, CCNA, CCDA, CCNP, CCDP
• A working knowledge of basic test equipment utilized in systems analysis including protocol analyzers (Omni-Peak), network analyzers and other monitoring tools
• Growth and customer focus
• Proactive and resourceful
• Able to drive the activities necessary to bring tasks to conclusion
• Must be able to multi-task, prioritize and work independently as well as in a Team environment
• Excellent telephone mannerisms
• Strong listening skills to really understand a customer problem or question
• Ability to present information clearly and concisely, in verbal and written forms
• Ability to communicate and build relationships comfortably with customers
• Excellent writing skills. Much of the work will be written (email, documentation etc.)
• Champions Change, continuous improvement mindset
• Fosters teamwork and diversity, knowledge sharing mindset
• Responsible for providing support to partners for implementation of designed systems into new or existing infrastructure. Engineering and Implementation of Addressable Fire system as well as Integrated Security solutions including Access Control Systems, Intrusion Detection Systems, IP Based CCTV, Home Automation and Network Intrusion Systems
• Responsible for developing Concept of Operations, Design Specifications, Requirement Documents and Test and Training Plans
• Responsible for various engineering and implementation tasks such as Site Surveying, (FAT) Factory Acceptance Test, Pre-Installation and Test Check-Out
• Responsible for providing training to Small Middle Business (SMB) System Integrator, installers and internal sales and marketing team
• Responsible for providing support to outsourcing service center
• Responsible for SMB Systems Integration utilizing hardware and software engineering skills to ensure subsystems function together in an effort to provide one complete working system
• B.E in electronics with minimum 3 + years of relevant experience
• Must have worked with Fire system, IP CCTV, Access Control systems and Home Automation Systems
• Should possess good written and verbal communications skills
• Additional diploma in networking/ MS SQL is preferred
• Provide active and effective communications with both internal and external customers, on-site and field technicians regarding product operations and issues
• Associates Degree in Mechanical or Electronic Technology or Technical Diploma with 1 year industry experience or High School Diploma or GED with 3 years industry experience
• 4-7 years experience with troubleshooting techniques on technical equipment without supervision or assistance
• Demonstrated technical competence in energy management systems or LAN based technologies
• General understanding of Industry standard protocols such as BACnet, LON and/or Modbus
• Ability to effectively communicate technical information to potentially non-technical customers both written and verbal
• Solid Experience on AIDC products (Scanners, Mobile Computers, Barcode Printers, ...etc)
• Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology, Barcode Label Printer
• Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/3G/4G/GPS/BT communication protocols
• Experience with, and in-depth knowledge of networks and wireless network connectivity
• Experience with Telnet and TCP/IP protocols
• Experience with wide range of operating systems incl. Windows CE, Windows Mobile and Android
• Programming skills (C#, C, VB, Java, ...etc) is preferred
• Industry certifications, examples: CWNA, CCNA, CCDA, CCNP, CCDP is preferred
• Strong problem solving skills, ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers
• Willing to work on bank holiday if need
• Fluent Madrain in both written and spoken is a must
• Fluent English in written is a must
• Fluent English in spoken is preferred
• Fluent Cantonese is preferred
• Other Additional Language is preferred
• Excellent telephone mannerisms,
• Strong listening skills to really understand a customer problem or question,
• Targeting to get results
• Proactive and resourceful,
• Preferred Bachelor degree in a technical related field or an equivalent and relevant combination of education, AIDC experience and industry recognized certifications
• Remote diagnostics, troubleshooting, analysis and resolution of support issues
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
• Work effectively with other management and customers to quickly address problems as they arise
• Properly log all information into the problem management system
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines
• Maintain a high degree of technical knowledge relating to assigned customer or product
• Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product
• Contribute to ongoing Quality Improvement initiatives
• Represent Company in a professional and businesslike manner and communicate effectively with customers and other team members
• Perform other related tasks, as assigned
• Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Tier 2 and/or appropriate resource
• Language Requirements
• Excellent / Fluent in English, both verbal and in writing
• Excellent / Fluent, both verbal and in writing in Czech
• Work Experience Required
• Minimum 2-3 years related work experience in a Consumer Support / Consumer Service Desk environment
• Participate in root cause analysis and communicate findings to customers
• Assists in monitoring class times as well as providing follow-up with professors
• Corresponds with company departments and internal cross-functional teams to promptly resolve student and faculty issues
• Research and analyze web based technologies and services to keep current with emerging technologies
• Troubleshooting technical issues and coordinating solutions with 2U’s technical team
• Understand Student/Faculty Support processes in order to communicate and improve processes
• Ability to train and coordinate new hire onboarding
• Excellent verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner
• Excellent prioritization skills
• Ability to work with a core team in a fast-paced environment
• Ability to work a flexible schedule to meet the needs of the business
• 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal
• 2 years IT, CS user support or other relevant experience required
• Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree
• Experience with using enterprise computer management systems (e.g. Dell KACE, Symantec Altiris, and Microsoft System Center)
• Installs, configures and maintains computer equipment, peripherals and software in USA classrooms
• Ensures classroom computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
• Orients faculty and staff in the use of classroom technology in accordance with department processes
• Identifies, recommend and/or performs system/software upgrades as necessary
• Take inbound Support calls and service issue calls, transfer users to appropriate resources
• Monitors the USA Help desk for new tickets and helps to assign to the correct support resource
• Collaborates and assists other support team members with creating documentation necessary for the organization
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users
• Supports and demonstrates student-centered behaviors
• Upholds University’s professional ethics and integrity standards
• Advanced understanding of Microsoft product suite; Microsoft certifications preferred
• Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies
• Ability to travel within the United States as necessary
• Ability to work evenings
• Will have two years of both PC and Mac experience
• Working hours are primarily during normal business hours in a 24/7 healthcare organization
• Candidate will be trained on all aspects of the 24/7 environment and must be willing to fill in when needed
• Has an excellent driving record
• Respond to customers queries regarding all type of technical issues in a timely, friendly and professional manner. Queries can be received by phone or email
• Provide software and hardware support using the equipment and reference tools at your disposition
• Follow-up with our customers to ensure appropriate resolution and satisfaction
• Document each request in our ticketing system
• Essential – Technical degree in Computer or Electronic
• Essential – Advanced bilingualism (English/French)
• Essential – Windows 7 & 8, XP, 2003, 2008
• Essential – TCP/IP and Networking
• Important – Customer Service skills
• Important – Linux
• Log complaints in computer system and dispatch FSEs. Track complaints and close with information from appropriate source. Place orders with Customer Service, guide customers through installation and repair of computers and parts. Includes troubleshooting, talking customer through repair or software correction, installation of parts or computer and answering questions on all aspects of the system
• Provide high customer satisfaction through maximizing their experience with our products
• Train customers with regard to operation and workflow. Create training materials as necessary
• Coordinate with Field Service Engineers including dispatching and discussing problems at customer site
• Periodically take call 24 hours per day including weekend and holidays
• Bachelor degree preferred with working knowledge of Microbiology and Microbiology Lab
• Ability to troubleshoot mechanical and software problems by phone
• Demonstrated verbal, written and presentation skills
• Proficiency in computer applications with knowledge of the instrument and software
• Ability to travel ~20 – 40%
• Job and system health active monitoring in all environments (QA, UAT, ITE, Prod)
• Level 1 and 2 support for failed processes. Team will perform initial assessments of the failed process and be able to triage and of needed contact the appropriate IM personnel to fix the issue
• System support for non-production systems. Support includes assisting in deployments and project specific analysis to ensure code performance. Low level DBA tasks on non-production systems
• Review Runbooks and assist in maintaining and creating IT process flow documents. Perform any other documentation requirements that arise
• Bachelors degree in Computer Science, or related discipline with an IT focus preferred or equivalent years of progressive experience
• Exceptional verbal, written, interpersonal, and presentation skills
• Demonstrated ability to troubleshoot hardware and software problems, and interface with manufacturer’s technical support staff to effect a solution
• Extensive, successful experience interacting with both coworkers and customers, resulting in high quality customer support service; and
• Demonstrated hands-on technical experience in installation and repair of Apple hardware and software
• Possess a working knowledge of most commonly used software products (e.g., Microsoft Windows OS, Mac OSX, Microsoft Office suite, other office productivity products, etc.) and ability to instruct customers in the basic use of these products
• Experience installing PC components and a diverse number of software products, including installing boards, cards, hard drives and peripheral components
• Demonstrated ability to partition hard drives, load software, load video and printer drivers, and optimize PC configurations
• Working knowledge and understanding of Microsoft Active Directory (AD), Microsoft System Center Configuration Manager (SCCM), and Casper (JAMF)
• Demonstrated ability working in data wiring closets to provide Ethernet connectivity
• Certifications and/or training from applicable hardware and software manufacturers is desired
• Apple Certified Macintosh Technician (ACMT) certification; if not currently certified, must be willing and able to obtain certification within four months of hire date; and
• Providing technical support (1st/2nd level) to internal users - applications, hardware, OS, network, and telecom issues
• Systems analysis and support for Internet based solutions
• Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem
• Escalation and notification of maintenance and outage activity
• Technical background (Windows or Mac OS)
• Enthusiastic about user support
• Ability to identify complex problems
• Excellent English + another European language considered as a benefit
• Candidate should be able to work non-standard business hours
• Perform installation and configuration of industrial software for customers based on best practices and industry standards
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed
• Act as the ambassador for MatrikonOPC
• Designs and documents Matrikon solutions (software and hardware) and ties them back to how they provide value for customer
• Maintains knowledge of current technology trends/developments and the competitive landscape to
• Advanced language proficiency in Spanish and English
• Portuguese language proficiency
• An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices
• An understanding of basic networking concepts, and practical issues in network configuration
• Providing best support to the customers/employees through the timely resolution of incidents,
• Ensuring case documentation is complete, legible and accurate,
• Installation and configuration computers for new hires,
• Equipment inventory on stock,
• Maintaining service for network printers through replacement of supplies and parts of printers, remotely service or work with reports,
• Maintaining a good relationship with the users during the visit or by effective use of email, telephone, video conferencing and other collaboration methods,
• Assistance for preparing IT Education for new employees,
• Taking a part in project of migration/replacement of workstations for IBM employees,
• Cognition of IBM network Infrastructure
• Bachelor’s or Master’s degree in computer science, information technology, information assurance/cybersecurity, or a related technical discipline
• Capable of professional-level spoken and written communications in English with a minimum documented score of 80 on an English Comprehension Level test for non-native English speakers
• At least six (6) years of base-experience in the information technology field supporting National / Federal level Government customers
• At least three (3) years of combined technical experience in a relevant systems administration role within the past ten (10) years
• Hold at least one (1) active certification in good standing out of the following list
• SANS GSEC or Security+ (Level II)
• SANS GCIH or CISSP (Level III)
• Comp TIA CASP – Certified Advanced Security Practitioner
• SANS GIAC GCED – GIAC Certified Enterprise Defender
• Hold at least one active certification in area of specialty
• 10-12 years w/Bachelors Degree
• Answers customer inquiries, primarily over the telephone, e-mail or chat services and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design department
• Recommends solutions to customer application questions
• Maintains log of problems so that recurring problems can be reported to product development
• Responsible for providing pre-sales and post-sales service to customers
• Handles all warranty, complaints and technical troubleshooting issues
• Responsible for the support of customers encountering problems using the company's products
• Be involved in all systems UAT when assigned
• Builds customers’ interests in the services and products offered by the company
• Provides personalized customer service of the highest level
• A-level, Nitec/Higher Nitec, Diploma or Degree in recognized fields with minimum 2 years relevant experience, or equivalent education
• Must have oral and written fluency in English languages
• Experienced in call center environment
• Knowledge in providing technical troubleshooting
• Recent technical certifications like A+ and Network+ or any Microsoft certifications a plus. Worked in a position supporting network products, and/or installing and configuring networks is preferred
• Strong customer service and technical knowledge an advantage
• Communicate with the Systems Monitoring Team and field operations to coordinate site visits
• Reactively answer incoming call transfers from Customer Care to assist customers with system activation, monitoring and system failure troubleshooting, and perform savings and performance reviews. Proactively contact customers to perform system activation, troubleshoot monitoring and system failure issues and discuss performance issues
• At least 2 years in a Customer Service position
• Works Well in a Team Environment
• Seeks Continuous Improvement
• Strong Computer knowledge (Excel, Word, Microsoft Office)
• Technically Proficient
• Problem Solver and Decision Maker
• Able to complete detailed reviews of customer bills and savings calculations
• Responds to incoming service requests via telephone, email, self-service, instant messaging, and other contact methodologies in a timely manner
• Uses the prescribed workflow tool(s) to track 100% of all customer contacts, researches questions and issues and resolves each interaction in accordance to the IT Global Support Model and the specified Service Level Agreement (SLA)/ Operational Level Agreement (OLA). Documents each contact with adequate details according to Company guidelines and Work Instructions
• Provides feedback to the IT Service Management group on ways to improve efficiencies for end user support
• Performs workstation operating system installs from a production core image. Provides feedback to Workstation Engineers on issues observed with the core image
• Uses IT tools such as Remote Desktop Connection, Active Directory, etc. to troubleshoot and remediate issues
• Configures and troubleshoots VPN connections for internet connectivity
• Installs MS Office and other packaged software, and provides support
• Supports junior level support staff in providing technical services, and escalates problems to senior level support personnel, when appropriate, via proper escalation procedures
• Develops and expands writing and customer relationship skills, assists with content for the Knowledge Base, and regularly attends technical and communication training sessions
• Work on special projects on an as needed basis, including large scale deployments, facilities up fits, refreshes, and decommissioning, and other projects Supports the IT Operations group in the deployment of infrastructure components
• Provide advanced level technical support for PC software packages, Operating systems, NT,XP, Vista, WIN7), Shelf and proprietary application software packages
• Handling some escalated customer service issues
• Conducts Network configuration, workstation installation, comm server configuration
• Assist customers with installation/training of standalone software
• Provide hardware configuration analysis, diagnostics, troubleshooting and support
• Create and provide training materials to enhance their abilities to support the end user
• Participate in preparation for product launches. Become the SME regarding all platforms and changes through engagement with management and product owners
• Associates/Technical/vocational Degree or equivalent work experience
• Advance Troubleshooting Skills Training. Advanced Customer Service Training. In depth knowledge of LN products and services
• Experience in handling escalated customer support calls , recognized as being Customer Service / Team Player oriented. Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills
• Takes inbound calls from Technical Support queues and handle issues from customers, installers and trainers of dental x-ray equipment
• Provides customer support by phone, email or remote connection; including training, troubleshooting, servicing, and quality assurance
• Documents and logs all calls in ERP system
• Troubleshoots basic issues and provides resolution to the caller, or if unable to resolve, seeks assistance from Level II or Level III Technical Support Specialist for more complex issues
• Collects customer data, determines if the issue is a complaint and captures relevant data in ERP system
• Updates existing dental X-ray equipment software, firmware and/or hardware remotely and/or on site
• Checks warranty status, orders and sends replacement parts and equipment and requests dispatch of technician
• Follows up to ensure closure of issue
• When necessary, creates service order for parts and sends quote request to customer service or assigned technical support representative
• Collects data or provides basic reports to management
• Performs other duties and task as assigned by their supervisor/manager
• Teamwork –must be willing and able to work closely with peers and management
• Results orientation – must deliver results
• Communication—must be able to effectively communicate in both written and verbal forms
• Intermediate understanding of computer operating system, file structure, network setup, etc. required
• Electronics and mechanical troubleshooting/repairing skills
• Hardware/software technical support experience
• Strong interpersonal and verbal communication skills
• Self-oriented, self-organized, and able to work with minimum supervision
• Knowledge of x-rays a plus
• Associates in Engineering, Electronics, Information Systems or equivalent education or experience
• Minimum of 2 years work experience in a customer support role or equivalent
• Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
• Provide technical account management for customers and manage escalations
• Provide customer support including training, servicing, and quality assurance
• Mentor, train, support, and assist Level 1 Technical Support team members as needed
• Documents and logs all calls in the CRM system
• Performs other duties and tasks as assigned by their supervisor/manager
• Diplomacy/Teamwork – Easy to work with, a team player, positive “can do” attitude. Project confidence and credibility. Must also be willing and able to work closely with peers and management
• Initiative – Self-motivated. Ability to identify a problem and seek out solutions to issues
• Minimum 2 year college degree: Associates of Applied Science; Electrical Technology
• 3-4 years of experience in troubleshooting hardware/software in a technical-related field
• Minimum 1 year coaching and mentoring of other technical support team members
• Intermediate knowledge with MS Office; Word and Excel required
• · Field Service Organization Technical Support
• Provide technical and logistical phone support for Field Service Engineers Hologic, Technical Dealers and Technical Support associates and customers as 2nd level support
• Provides on-site technical support to FSE’s as necessary through call escalation
• Perform co-travel to evaluate FSE performance and feedback information to enhance Tech Service training offerings
• Conduct training to Hologic and Technical Dealers FSE’s, TAS, Technical Support and other departments
• Works closely with Technical Service group in US in order to develop and implement product improvement/changes within Europe and its technical trained Dealers
• Creates/assist and disseminates technical service bulletins, service notes, service manuals, RCO, service spare parts documentation, installation and repair documentation within the European Service organization and Technical Dealers
• Maintain up to date with current releases of service documentation and resolution of technical service issues
• Provide Field Service feedback (reports and data) to other departments for the purpose of customer requests, continuing engineering and complaint analysis and product improvement
• Must have a strong working knowledge of Hologic products and the methodology utilized to effect field installations and repairs
• Must have a high level of competency in Windows XP and Windows 7 operating systems
• The ability to interact and communicate effectively with customers via phone, email, and in person
• Capable of performing installations and repairs in order to train users on the operation of our products
• Solid organizational skills will be required for placing parts orders / returns, documenting call trending, and communicating product reliability and service related issues / concerns
• Presentation aptitude preferred, in order to participate in training courses for Hologic dealers, subsidiaries, Biomedical technicians, Field Engineers, and Service Engineering personnel
• Must be willing to work in a fast paced, interrupt driven environment, while handling multiple concurrent tasks
• Position requires considerable interpretation of data, independent judgement, and extensive product knowledge in order to handle varied situations
• Telephone support experience essential with 1-3 years of experience in a technical support role
• Prior experience in a service environment (3-5 years) working with customers to resolve problems related to computer based electro-mechanical equipment, X-ray, digital imaging, or related medical diagnostic equipment
• A strong background in computer hardware and troubleshooting is a major plus
• Previous exposure to a call center is desirable
• Windows 98, MS-DOS, as well as networking and computer hardware
• Working knowledge of networking, hospital information systems, and DICOM or PACS systems desirable
• Familiarity with X-ray equipment is desirable
• Exceptional communications skills required, both oral and written
• Excellent troubleshooting skills are essential
• The ability to multi-task and complete assigned projects accurately and timely is required
• Provide technical support to Hologic customers, application trainers, field engineers, and trained bio-medical technicians worldwide
• Communicate product improvements, latest repair techniques, and supply documentation to field engineers related to their specific installed base
• Maintain product proficiency by assisting in application support and international support
• Initiate timely and accurate updates of service activities into the customer support database
• Assist in the part ordering, return authorization and computer configuration processes
• Implement engineering change requests for reliability issues or product improvements
• Escalate to management appropriate service issues and concerns
• Assist the Service Engineering training department with technical content for in house courses, repair training equipment, perform upgrades, and occasionally lecture
• Assist with or write documentation to enhance technical bulletins, user guides, procedures, and technical manuals
• May require after hours telephone support or on-call availability
• Travel up to 30% may be required for complex repairs, installations, pre-site evaluations, training, and to assist with national trade shows
• The ability to interact and communicate effectively with customers
• Organizational skills will be required for placing part orders / returns, documenting call trending, and communicating product reliability and service related issues / concerns
• Also provide technical assistance to application support, international support, application trainers, and service administration
• He / she will participate in training courses for Hologic dealers, subsidiaries, trained bio-medical technicians, field engineers, and Service Engineering personnel
• Telephone support experience essential with demonstrable experience in a technical support role
• Prior experience in a service environment working with customers to resolve problems related to computer based electro-mechanical equipment, x-ray, digital imaging, or related medical diagnostic equipment
• Previous exposure to a call centre is desirable
• Experience with DOS, Windows, UNIX and PC repair is essential
• Working knowledge of networking, DICOM, and PACs would be a major plus
• Familiarity with x-ray equipment is desirable
• Above average communication skills required, both oral and written
• Must possess strong interpersonal and effective customer communication skills with a demonstrated sales attitude
• Fluency in English is required, as well as basic French. Dutch or any other language is an asset
• Receive incoming Help Desk calls & emails
• Answer all questions relating to using Corcoran’s systems for business purposes
• Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
• Accurately document problems and resolution in Help Desk database
• Directly support customers off-site in other Corcoran offices as needed
• Deliver individual coaching for effective use of computer software
• Cross train with other members of the IT department
• Communicate technical knowledge and expertise to local helpdesk representatives in each office
• Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
• Participate in special projects for improving the effectiveness and goodwill of the IT department
• Escalate issues and concerns to the Technical Support Manager, as appropriate
• I.T. related Bachelor’s degree from an accredited university or technical institute required; may consider candidates without a degree given applicable work experience
• 2+ years of Help Desk/Support experience is required
• Expert knowledge of Windows 7/8/10, MS Office 2010/2013 & Mac OS is required. Mobile device expertise is required
• Knowledge of ticketing system and Active Directory is a plus
• Excellent verbal and written communication skills plus strong troubleshooting skills are essential
• Must possess an ability to be collaborative with, and communicate clearly and effectively, with all types and levels of employees
• Must maintain positive attitude when dealing with customers
• Ability to excel in fast-paced, demanding environment
• Availability for after-hours support as needed
• Must be physically able to bend, stoop, climb, walk, and life & carry heavy objects (up to 40 lbs)
• Trunking Concepts and ASTRO Digital Systems
• ASTRO® 25 IV&D Introduction to Radio System Management Applications
• ASTRO®25 IV&D Radio System Administrator Workshop
• ASTRO®25 IV&D Conventional RF Site
• ASTRO®25 IV&D Conventional M Core with Configuration Manager Workshop
• ASTRO® 25 IV&D M Core Workshop
• ASTRO®25 IV&D M Core System Overview
• ASTRO® 25 IV&D High Performance Data Workshop
• MCC 7500 Dispatch Console
• ASTRO®25 IV&D GTR 8000 Repeater Site Workshop
• CET Certified Electronics Technician, IAT II Networking Valid. Astro 7.XX or greater systems training
• 1+ years experience in one of the following areas: Field Technician/Specialist System Technologist Electronics or IT Must be U.S. citizen with ability to obtain necessary security clearance as required by government contractWant to create a job search agent? Send this job to a friend
• 1 - 3 years of technical troubleshooting and/or help desk experience
• 1 - 3 years of experience working in a technical support environment
• Proficiency in MS Excel and other MS Office applications
• Ability to work well with a team in a fast paced environment
• Ability to multi-task, prioritize work and communicate effectively
• Knowledge of basic relational database concepts
• Document all complaints and failures per the Masimo Quality System
• Provide first and second level technical support and training
• Initiate repair/replacement of failed and/or defective products
• Collaborate with Masimo Corporation’s Tech Support Team to produce Technical Bulletins for Masimo products
• Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
• Maintain a knowledge base of troubleshooting training
• Provide in-house/onsite service repair training
• Occasional domestic and international travel might be required to visit problem hospitals, doing competitive product research and/or maintaining customer perspective;· During travel, must be able to lift up to 45 pounds of tools and equipment
• Perform all other duties as assigned or required
• Must be a self-starter, a "hands-on" individual who enjoys challenge and is and dedicated to getting the job done with minimal support and direction
• Must be PC literate, have excellent organizational, communication, and writing skills
• Ability to travel both domestically and internationally; eligible to apply for a Passport
• Ability to work on a rotating after-hours on-call schedule
• Ability to lift 45 lbs on an occasional basis
• Call center experience with a global service provider of manufactured products
• Knowledge of wired/wireless networking protocols
• Prior experience in the Biomedical and/or Field Service
• Make service related sales calls with Direct Sales Customers
• Follow-up on out-warranty activity and service agreement opportunities
• Receive calls from direct hospital accounts. Assist customers in proper use of Masimo products
• Complete first level trouble shooting with Direct Sales Customers
• Promptly report all field failures and Customer complaints per the Masimo Quality System
• Perform receiving and shipping to Direct Sales Customers
• Repair/replacement of defective material & enter all transactions into the QMS (Agile)
• Follow-up to ensure closure of product and training issues
• Monitor Customer/Technical support process and procedures. Implement changes to optimize the process
• Be able to work with and be knowledgeable of biohazard products and procedures; Compliance with biohazard programs and disposal
• Maintain regular attendance in accordance with current position needs and department expectations as defined by divisional management
• Minimum 3 years related experience in a technical support/ medical industry
• Biomed experience preferred
• Knowledge of networking (TCP/IP protocol), IT/Software environment (linux) a plus
• Must be a self-starter, a "hands-on" individual who enjoys challenge and dedicated to getting the job done with minimal support and direction
• Must have excellent organizational, verbal and written communication skills
• Team player and able to ‘change gears’ to accomplish goals
• Must be PC literate
• Fluent in German. Must be conversant in English (read, write, speak). Other languages a plus
• Provide real-time point of care telephone support during regular business hours and during scheduled “on call” time (mobile phone will be provided) and document the details of the call via a Clinical Device Support Contact Record
• Provide support and backup to the Technical Support Consultant team including afterhours reference support, provision of updated reference materials, provision of feedback for process and work flow improvements and scheduling
• Review Technical Support Contact Records received (includes reports received directly by in-house technical support and by external technical consultants) to ensure consistency and completeness
• Maintain and continually update customer service request records in SAP, evaluating each record for customer complaints, then entering to the complaints database information relevant to the follow-up and resolution of commercial or research-related technical complaints/issues
• Proactively generate account specific issue reports and work collaboratively with the Medical Affairs field teams to address those issues
• Participate in device failure investigations by gathering customer feedback and information then appropriately escalating as indicated, interfacing directly with the service and engineering staff
• Perform as use case subject matter expert for follow-up calls with the Safety and Quality groups, gathering additional use case information from customers for AE and MDR reporting
• Confirm resolution of all technical support complaints/issues and provide follow-up as appropriate (verbally or complaint response letter) to the reporter
• Communicate device-related issues cross functionally to the Director, Technical Services, internal customers (i.e., Quality Assurance, Pharmacovigilance, Operations (includes the Regional Service Centers and Sustaining Engineering), Customer Service, and Regulatory Affairs or external customers (i.e., service providers, equipment manufactures)
• Evaluate the technical/clinical training needs for internal employees and/or external consultants then develop and present targeted training programs and support materials relevant to their function
• Excellent oral and written communication skills along with the ability to listen effectively to others
• Excellent interpersonal skills with ability to work in a team/matrix environment. Must be customer focused
• Excellent problem-solving skills
• Ability to focus on quality and accuracy of work product; outstanding attention to detail
• Ability to work with minimal supervision; individual should be a self-starter
• Ability to coordinate multiple tasks in fast-paced environment
• Proficient in Microsoft® Office applications (Word, Project, Excel, PowerPoint, Visio, Access and Adobe®)
• Capability and comfort in communicating and interfacing with personnel at all levels in the organization, including management and senior management
• Provide technical support on Process Automation Open Control Systems as assigned thru Powerhelp CRM
• Manage customer issues, which can originate from e-mails, internet, or direct phone calls
• Troubleshoot issues during normal business hours and after-hours (as assigned)
• Participate in periodic training programs to ensure competence on assigned products
• Provide front-line advice service to end-users on software and hardware problems
• Listen attentively as callers describe their technical concerns and walk them through the steps to fix the problem
• Document activity accurately and concisely
• Prepare knowledge bank, field alerts, and technical change notices to document product issues, problem workarounds, and procedures to assist end-users
• Provide individual and/or group instruction and training to customers and/or staff on various products and product-related issues
• Answer customer questions that are submitted via online “Forums” database
• Participate in field/site activities and provide support for field testing and troubleshooting
• Control Tech Support case backlog according to department requirements
• Conduct independent lab testing of case-related issues when required
• Support the ABB University efforts to transfer knowledge within ABB Service community, and occasionally instruct customers when assigned
• Respond within agreed time limits for support line customers
• Flexibly deal with several different problems (cases) at a time
• Perform special project duties as assigned (site visits, system health checks, etc)
• Support our after hours (non-business hours) coverage
• Work with research and development to resolve complex technical and logistical problems while promoting and maintaining good customer relations and protecting the company’s interests
• Bachelors Degree in Computer Science or Engineering and 7 years of technical support experience with Process Controls instrumentation
• Excellent communication skills (both technical and general)
• General understanding of Process Controls
• Experience with computers and networking (setup and domains)
• Experience with Windows 2000, Windows XP, Windows 7, and Windows Servers (2000, 2003, 2008, etc.)
• Process inquiries related to product performance, reliability, product features, service administration, product training and warranty
• Structure responses in SOURCE (a technical information web database) consistent with defined standards governing incident content, quality and structure
• Use existing tools (SOURCE, Contact Management System, Knowledge, Technical Publications, etc.) to research technical solutions when said solutions are known
• Answer technical inquiries, create knowledge, and communicate with Product Performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and tradeshows
• A Bachelor’s degree in Mechanical Engineering, Ag Engineering, or a related field and experience working with automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems or a technical Associate’s degree and experience repairing automotive, agricultural, or heavy equipment requiring a knowledge of electrical, mechanical, and/or hydraulic systems
• Basic computer knowledge, including Microsoft Office and Adobe
• 1+ years of experience with Volt Ohms Meter (VOM), On-Board Diagnostics (OBD2), or any other type of related diagnostic tools
• 1+ years supporting or working at a dealership
• Hands-on technical experience with Windrowers and/or Combines
• Provide primary & secondary call center technical support for dealers
• Properly assess dealer needs to provide solutions
• Document and track calls to identify trends
• Test systems and escalate any issues
• Assist with testing of new systems or enhancements to existing systems
• Determine dealer training needs and recommend relevant training plans to management
• 1-2 years with over-the-phone customer service
• Exposure to performing computer software installation and support
• Exposure to agriculture industry
• Provide guidance and technical support to Volvo Group personnel regarding all facets of vehicle servicing with special emphasis on maintaining product integrity in the marketplace
• Support all Volvo Group initiatives in support for the customer (core focus: product availability, fix right first time, controlling cost)
• Provide complete vehicle support required for dealers to resolve customer issues, including after-hours support
• Provide customized (limited) support for specific fleets as needed
• Provide field insight/interface to Product Reliability, Product Development and Service Engineering for development of long-term solutions to product issues
• Conduct investigations into customer issues crossing departmental boundaries
• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
• Input activities into case management system for tracking and reporting
• Provide warranty interpretation for dealers and aftermarket personnel to ensure repairs are completed to standard
• Associate’s Degree in Engineering or Automotive Technology or equivalent field/technical experience
• Six years of experience in heavy truck maintenance preferred
• Three or more years of experience in truck electronics or engine diagnostics
• Minimum 1 year of customer service experience
• Overall owner of the research chemical technology support in Japan & Korea
• Understand the needs of target customer base and design experimentation which demonstrates how Honeywell products can help meet those needs
• Oversee and drive the execution of experimental programs, whether conducted internally or at external labs
• In conjunction with the Commercial team, participate in customer visits aimed at identification of unmet needs and on-site support for trouble shooting
• Work jointly with the Commercial team to improve conversion rate to ongoing sales
• Work with customers to understand the nature of quality and performance complaints and collaborate with the quality engineer for prompt resolution
• Drive new product development (NPD) projects
• Conduct analysis on the alternative offerings to support identification of Honeywell’s value-added differentiation factors to the customer
• Drive new product development (NPD) programs in partnership with the Marketing organization
• Minimum bachelor Degree in Chemistry, Chemical analysis or closely related field required. Advanced degree strongly preferred
• Minimum of 5 years’ experience working in the Specialty Chemicals and/or research chemical related industries
• Proficient English communication is required
• Experience interfacing directly with customers and other external partners
• Understand how to run Karl Fisher titration, HPLC, LCMS, and GC/GCMS
• Correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify or make repairs to computer hardware and/or software
• Manage personal ticket queue, working assigned tickets, providing updates, resolution or escalation within agreed SLA timeframes to ensure excellent customer service
• Provide onsite and remote support for laptop, desktop, peripheral and software needs
• Setup & configuration of PC /Mac desktop, laptop, and other mobile devices
• Active Directory account password resets
• Gather basic network/port information to assist with troubleshooting
• Setup and Configuration of network printers
• Assist with faculty and staff refresh as needed
• Work with senior technicians or manager on projects as needed
• Provide guidance to Student workers for process change, new tools, tips etc
• Become familiar with system tools such as SCCM, VAT, Active Directory, MBAM
• Possesses or rapidly develops the skills, knowledge, and experience to capably perform the Application Analyst position duties
• Client-focused and ability to understand expectations
• Experience troubleshooting complex issues
• EDiscovery/eDisclosure knowledge and industry experience a plus
• Technical Support - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently
• Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction
• Visa sponsorship will not be provided for this position
• Bachelor’s Degree in Computer Science, Information Technology, or related degree
• 1-3 years Customer Support or Technical Support experience
• Ability to identify and implement process and policy improvements
• Communicates directly with service technicians to resolve issues and provide technical guidance. This position communicates almost 100% via telephone
• Researches technical and warranty histories to answer more complex inquiries
• Participates in delivering product training to dealers and authorized field technicians
• Provides support to Warranty Coordinators by coaching and/or resolving challenging calls
• Determines Return Authorization (RA) and Return and Repair (RAR) spas by communicating with warranty coordinators
• Participates in weekly meetings on new products and general business practices
• May be responsible for special projects within the department as needed
• High school diploma or general education degree (GED); at least three years’ related experience and/or training; or equivalent combination of education and experience. Previous experience in pool and spa, appliances, or other heavy electrical industries is preferred
• Must be able to communicate via telephone for majority of the day
• Excellent verbal and written communication skills with the ability to interact with all levels within and outside the organization
• Must have strong knowledge in electrical concepts. Knowledge in water chemistry, plumbing or other product related areas is a plus
• Demonstrated ability to use effective persuasion, negotiation, and decision-making skills to resolve conflicts in an effective manner while demonstrating exceptional customer service skills
• Strong troubleshooting skills, and be able to communicate proper methods in field repairs to field technicians and dealers
• Strong presentation skills with the ability to deliver technical training to audiences of 20+ people
• Basic proficiency in MS Office Suite applications
• Bilingual abilities in languages such as Spanish, French, or German is a plus
• Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries
• Assist in maintaining the knowledge base of known technical issues and platform information
• Document tickets / chats managed in the support system for reporting and statistical analysis
• Provide support for webcast platform as needed
• At least 2 years of work experience in customer support answering and managing technical inquiries
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Experience with CRM applications
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Strong Problem solving skills - the ability to identify issues and either resolve or provide alternatives to meet client needs
• Positive attitude and a desire to help others resolve problems and issues
• Ability to multi-task and manage multiple priorities and commitments concurrently
• Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
• Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Basic understanding of Flex, CSS, and JavaScript Experience providing telephone and chat based support
• Must be prepared to work occasional non-standard hours
• SYSADMIN AHOLD : ah-ta:all etos-ta:all gall-ta:all
• WEBADMIN NCR : ncrtas:joomla,t&a requests
• ADMINISTRATOR : Ahold T&A D6, server room
• Give Operational T&A support Ahold Zaandam during business hours
• Development (create/maintain) of NCRTAS software (web information, system usage, system status)
• Act timely upon T&A requests, update status of T&A request in system
• Development (create/maintain) T&A requests (web-based) system
• Execute hardware setup requests for T&A infrastructure,
• Execute software setup requests including retrieval and installation of specific store information (via vei procedure)
• Execute/Advise in fixing broken T&A components (servers, pc's, pos and others)
• Drive solution of Atos software archive synchronisation issues and problems
• Manage T&A room’s usage and insure T&A rooms looks tidy and representative
• Create and maintain T&A infrastructure documentation
• Create and maintain T&A hardware inventory
• Maintain a professional attitude towards customers
• Assist/Advice on fixing hardware problems for AH equipment at Atos Amsterdam
• Support of Ahold innovation projects
• Create and maintain Joomla documentation on NCRTAS server
• Create Ahold equipment photo gallery
• Ad-hoc Operational PS support Ahold stores
• Lan networking (routers, switches, configuration)
• Hardware (PC, printers, servers, tablets)
• Linux system management
• OS (Linux and Windows)
• Managing a test environment
• Worked in a retail environment
• The ability to connect with strangers
• Ambition and motivation
• Customer funnel knowledge
• Shift-tasking
• Strategic thinking skills
• Big picture thinking
• Friendly, personal attitude
• Research Skills
• 2+ years in teaching or light consulting role (Previous experience in Point of Sale is a plus)
• Great aptitude for technology
• Effective active listening skills
• Ability to analyze problems and pair solutions that will successfully resolve
• Experience dealing directly with small to mid-sized business owners and decision makers
• Previous experience using advanced features in Excel
• Provides direct technical support to customers in troubleshooting moderately complex and some complex problems related to non-functioning electro/mechanical equipment, software applications or reagents to identify problem areas and recommend corrective action. Refers more complex issues to higher levels
• Serves as the primary support liaison between the client and the customer
• Applies standard policies and procedures in analysis to resolve routine issues and assesses issues concerning Professional Products to determine potential Medical Device Reports, while adhering to FDA regulations, client and Department Quality requirements
• Follows-up with the customer, tracks inquiry and updates/maintains records
• Elevates customer’s issues to internal resources as necessary for appropriate resolution
• Utilizes technical resources such as technical reports, evaluations, applications, research documents, and technical journals. Also utilizes validated remote diagnostics for remote capable products
• Serves as a resource to customers and other departments (i.e. field service, sales, marketing, logistics) by providing requested technical/marketing information and other field requested materials
• Directly contributes to the overall success of the company by providing efficient and effective technical support in a pleasant and informed interactive demeanor that solves the current service issue while promoting the business relationship. Ensuring an exceptional customer experience
• In some business areas this job also functions as the product champion for specialized product support for internal, field and external customers providing specialized support, trending and recommendations for area of improvement, monitoring and training
• Assists with technical training programs which primarily detail Basic Operator level operations, maintenance and troubleshooting instructions for customer users, and field and in-house technical support staff
• Responsible for independent on-call coverage
• Develop and maintain an in-depth product knowledge on Kronos Workforce Central Scheduler and Extensions for Healthcare related products
• Research application questions by setting up scenarios and testing the application
• Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications
• Utilizing Knowledge Centric Support (KCS) process to search for existing documentation and authoring or modifying knowledge base articles
• Bachelor’s degree or equivalent in Communications, Computer Science, Math or related field with experience in software application customer support
• Working knowledge of PC's, operating systems, web technologies, communications protocols, and an ability to troubleshoot complex technical problems on multiple platforms
• Two to three years of experience working in Software as a Services (SaaS) environments is preferred
• Excellent attention to detail and orientation toward meticulous work
• Strong documentation and organizational skills
• Must be able to manage multiple assignments simultaneously and have strong organizational skills
• Experience working with SQL, and Relational Databases preferred
• Demonstrated programming skills required
• Process inquiries related to product performance, reliability, product features, service administration, product training, and warranty
• Become a technical “expert” on assigned products through answering technical inquiries, creating knowledge, communicating with product performance, production plant visits, engineering center visits, and occasional visits to dealers, customers, and trade shows
• Use existing tools to research technical solutions when said solutions are known. Otherwise, work with supervisor, technical support and/or product performance specialist on issues when a technical solution is not known
• Evaluate warranty claim submittals and analyze warranty data on assigned products
• Evaluate new products and product improvements to ensure technical support activities will be maintained or improved regarding product performance, reliability, quality, and customer satisfaction
• A minimum of 5 years of experience with hydraulic, electrical, and mechanical repair experience with automotive, agricultural, or heavy equipment with a High School diploma, OR 1+ years of experience with an Associate’s degree, OR entry level with a Bachelor’s degree in an agriculture or automotive related field
• Proficiency using Microsoft Office
• Previous Equipment or Automotive diagnostics experience
• Previous experience in a Customer Service role
• A minimum of 5 years of experience working or supporting a dealership
• A minimum of 2 years of experience working knowledge of ISO/CANBUS electrical systems
• First point of contact for problem resolution and functional questions
• Performs software and hardware installations, troubleshooting, monitoring and patching
• Track and resolve user issues and work requests
• Take lead under emergency or critical situations and effectively communicate with technical and non-technical audience
• Write basic to intermediate scripts to automate repetitive or time consuming tasks
• Lead training on software and hardware for technical and non-technical audience
• Assist in on-boarding of new team members with process, procedures and work tools
• Contributes to team’s overall performance
• Committed to self-improvement through self-study, feedback and training
• Build solutions, strategies or leverage automation to eliminate recurring issues, provide effective support and save time
• Strong Windows skills, OS X and Linux a plus
• 2-3 years technical support experience
• Strong interpersonal, communication and customer service skills
• Strong problem solving, and decision making skills
• Ability to perform multiple tasks and deal with changing deadlines
• Ability to schedule and prioritize project work and support issues
• Demonstrated ability to operate under minimal supervision - managing one's own time and the time of others effectively
• Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
• Designs basic programs for projects or enhancements to existing programs
• Assists in resolving routine production support problems
• Assists in the completion of unit testing by preparing test data, running tests and evaluating results. Develops screen tests and debugging problems. Develops test plans to verify logic of new or modified programs
• Creates basic documentation in work assignments such as program code
• Conducts routine quality assurance activities such as peer reviews
• Remains abreast of and researches industry technical trends and new development to maintain current skills and remain current with industry standards
• Zero years of experience in programming or testing
• Experience working in a student employment program or related experience
• Experience working with relational databases to facilitate programming software
• Personal computer and business solutions software skills
• Analytical and problem solving skills for design, creation and testing of programs
• Provides through telephone or other communication tools general information of a technical and occasionally non-technical nature, to Agilent existing and potential customers
• Monitor Service help desk and phone queue to respond to inquiries and requests for support
• Document all complaints or reportable events per QMS procedures
• Provides escalation support to internal resources including Technical Support, Field Service and Application Specialists
• Troubleshoot IT and instrument issues using various methods including remote access and reviewing the instrument's diagnostic files
• Serve as a primary conduit of information back to global IT team for troubleshooting, problem investigation and resolution of instrument hardware and software issues
• Evaluates assignments and determines actions required to provide technical support service
• Solves complex problems requiring technical and business admin breadth/ depth of knowledge
• Bachelor’s degree, specialized training/certification, or equivalent combination of education and experience
• 5+ year’s relevant experience in similar position
• Extensive troubleshooting knowledge and skills to complete specialized tasks
• Experience with Laboratory Information Systems, Laboratory Equipment, Laboratory Workflow, Networks and Server Administration is a plus
• Responsible for day-to-day planning, administration, installation, and support of Amazon’s GACD platform, call center type applications, and telecommunication technology such as moves/adds/changes plus integration points to CRM and work force management systems
• Work closely with business teams, capacity planning, and workforce management to ensure that contact delivery elements are documented properly within in-house databases
• Responsible for consulting on contact delivery needs of Amazon business requirements
• Work with business teams on projects and initiatives, assessment and integration of new technology/solutions into our contact delivery systems, and strategies; this includes but is not limited to telecommunications architecture recommendations, capacity planning, and proactive monitoring of current/future telecommunications needs
• Complete request and trouble tickets assigned in contact delivery queues and respond within agreed SLA’s
• Performs testing of component/systems and may develop test plans
• Setups user access to systems and/or services. Creates and updates profiles, permissions, and maintains user accounts
• Troubleshoots and diagnoses problems. Works with business teams and makes recommendations for process improvements
• Develops and implements contingency plans including reliable backup and restore procedures
• Perform complex client orders, including major moves, adds, changes
• Provide end-user education and support for all telecom solutions and devices
• Ensure Contact Center routing is managed to peak efficiency
• Provides technical coaching and mentoring to less experienced team members
• 24-hour on-call support will require nights and weekends
• Occasional business travel and travel to other company facilities will be required
• 4 year degree in Telecommunications or 2-4 year’s experience within Contact Center and/or the relevant area of work performed
• Must be able to determine priorities between various programs and have a sense of urgency with task completion
• Excellent customer service skills; ability to interact with internal and external customers with various technical skill levels
• Excellent diagnose/troubleshooting skills needed due to support break/fix tickets
• Strong knowledge of line protocols including ISDN/PRI, DID/DNIS, VoIP, SIP, TDM, Analog, T.38, DS1/DS3, Metro Over Ethernet, MPLS, and Broadband a plus
• Experience designing, building, and testing complex call flows a plus
• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction
• Ability to perform many concurrent assignments and determine the need for changing priorities
• Works well under pressure, remaining focused and calm in the face of distractions and changing priorities
• Ability to function as part of a cohesive and agile team
• Ability to take independent action and remain organized under tight deadlines
• Excellent organizational skills, detail-oriented, and the ability to multi-task
• Provide general support internally & externally to ensure world class service
• Maintain KPI metrics for IVR, nanorep and email communications
• Documents processes & procedures to create standard work
• Communication with Sales team, Distributors, & End Users
• Interprets end users’ needs and defines appropriate solution
• Minimum 2 years of customer support experience
• Only candidates within a 50 miles radius of Peachtree City will be considered
• Bachelor’s Degree from an accredited institution
• Minimum of 3 years’ Experience with Lighting and Controls systems
• Minimum of 3 years technical support
• Lighting Certified
• Proficient knowledge of Windows Operating Systems and Microsoft Office
• Strong interpersonal skills with the ability to effectively interact with customers via the phone, e-mail and other written and verbal communication mediums
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to work on multiple tasks, remain focused and reach a resolution
• Understanding of Microsoft office tools (Word, Excel, and Powerpoint)
• Understanding of manufacturing methods and processes
• Assembly Standards
• Assembly documentation
• Mechanical fasteners
• Proven background in Automated Test Equipment (ATE), along with a strong background in digital, analog, and RF theory and applications
• Advanced Electronic Training such as U.S. Navy AVI-C7 School or equivalent
• Operate typical manual machines including, but not limited to lathes and mills
• Diagnoses/Resolves problems through both questioning techniques and through the use of "remote diagnostics". Assists by giving correct resolutions in a clear, concise and courteous manner
• Interprets error messages from system software or application programs; initiates required actions
• Places necessary service calls and follows through to completion with both service contractor and Support Center Customer
• Escalates unresolved calls to second level support and follows through to completion
• Assists with proofing documentation/procedures relating to supported systems
• Develops procedures for Support Center
• Records all communications relating to associates' questions/problems into call tracking
• Proofs and tests procedures prior to implementation
• Assists in training users in the operation of supported systems
• Assists in the development of training programs for supported systems
• Direct involvement with Customer Service experience
• Computer systems experience
• Strong communication skills, both oral and written
• Good organization skills with strong attention to detail
• Pleasant phone manners
• Computer hardware and software knowledge
• Strong Customer Service orientation
• Flexibility to work varied schedules, including evenings and weekends and to carry Emergency Paging Device as scheduled
• 1+ years’ experience
• Point of Sale Environment/Retail experience
• Position will provide support to NCR’s Customer Engineers; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
• Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepares standard reports
• When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Position retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual agreements require
• Answer incoming phone calls from store personnel and field engineers; Monitor the notification and ticket queue screens ; Remotely resolve tickets with a remote resolution opportunity; Dispatch to NCR Field or third parties
• Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
• 7/24 operations that include weekend support
• Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers
• Draw from a large pool of diverse resources or information; Develop new approaches for situations in which standard approaches do not apply; Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change; Accepts and adapts to new or alternative approaches
• Technical/Vocational Certification
• Innovative attitude, stress resistant, team player, flexible
• Strong troubleshooting skills/capabilities; Strong Technical capability; Detailed oriented
• Independent worker; Logical thinker; Motivated to learn new subjects
• Solid knowledge of the MS Office suite is essential; Working knowledge of Windows 95, 98, 2000, NT and/or XP
• A high level understanding of communication and networking technology (TCP/IP and other network protocols)
• Working knowledge of the Internet (especially Internet Explorer and Netscape)
• A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards)
• Degree in Engineering or related field from University or College is desirable
• ITIL knowledge and/or certification
• Experience supporting customers in the ATMs, Retail and Payments sector
• Knowledge of retails systems, NCR Payment Systems (hardware and application software) and experience troubleshooting problems in that environment
• Experience as a field based customer engineer supporting ATMs, Servers, Payment and retail systems
• Basic knowledge of Remedy (Ticket Handling Application)
• Industry qualifications, for example; Network +, A+ MCP
• Provides customers with service and product troubleshooting via telephone and email. Troubleshooting includes Clinical Diagnostics and Blood Screening products
• Provides documentation of calls in CRM system; escalates issues requiring further investigation
• Serves as a liaison to other departments concerning issues relating to product line. Reviews label copy. May also create label copy for marketing partners
• May serve on product development or support teams. Provides Technical Support with troubleshooting training & informational updates
• Works with Marketing & Service departments in the launch of new products; may participate in pre- and post-launch teams
• Authorizes return of customer product for investigation
• Determines replacement of product as warranted
• Provides occasional field support to customers
• Provides guidance and coaching to lower level Technical Support personnel
• May work as a liaison to partners or distributors
• Writes and reviews procedures
• Performs 24/7 technical and application support, as needed
• Basic knowledge of precision pipetting, standard laboratory procedures & bio-hazardous precautions – Clinical Lab experience helpful
• Microsoft Office skills
• Flexible and able to handle multiple tasks
• Med Tech background helpful
• Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)
• Filter, log and handle incoming requests from internal and external customers
• Document all support activities into the complaints management system
• Follows procedures set forth in ISO regulations
• Escalates complaints to the Technical Support Manager as necessary
• Performs additional tasks as assigned by the Technical Support Manager
• Installation/configuration/troubleshooting/testing of 3M Cogent's proprietary applications
• Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure connectivity to customers' systems from the Pasadena office or their home office
• Maintain records of daily communications, document problems, configuration information and resolution
• Perform scripting modifications in local databases using Microsoft Access, SQL Server and Oracle database
• Maintaining customer relations via phone or in person with various customers' users and personnel
• Troubleshooting of Microsoft Windows and Linux operating systems
• Troubleshooting of network environments
• Providing technical assistance to other support engineers and customers
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Develop training materials, documentation, procedures and train users in the proper use of hardware or software
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Must be able to provide on-call customer support on a rotating basis
• Candidate must have a valid California driver’s license and reliable transportation for periodic service calls to customers sites; and capable of transporting and delivering computer hardware systems to customers' sites
• Candidates must be able to occasionally move and lift computer equipment
• Associates Degree/Technical Diploma or higher from an accredited institution
• Minimum of one (1) year of customer facing technical support experience
• Minimum of one (1) year of experience working with Microsoft Windows Operating Systems
• Minimum of one (1) combined year of experience working with Linux and/or Unix Operating Systems
• Degree in Computer Science or related discipline from an accredited university
• Certifications in relevant technical fields are preferred but not required
• Excellent troubleshooting skills and problem solving resourcefulness
• A Self-starter/self-directed professional that leads with high energy and passion
• Effective facilitation, communication and teaching skills
• Ability to understand and apply analytical and statistics tools and approaches to work
• Ability to multitask and handle large workloads under time constraints
• Ability to quickly learn and adapt to new technologies
• Excellent customer support focus
• Ability to be detail oriented and a team player that can also work with little supervision
• Ability to work independently with help from in-house engineers and have good time management skills. Service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
• Excellent verbal and written English communication skills, other language abilities are a plus
• Ability to understand user problems and the ability to explain technical fixes in a clear and concise manner to users. Technical training will be provided
• Experience with Windows-based operating systems including troubleshooting and installation
• Experience with TCP/IP network troubleshooting in distributed client/server environments
• Knowledge of LAN/WAN internetworking and protocols
• Experience with Linux installation and administration
• Experience with Relational Database Management System (RDBMS) installation and administration for Oracle, Microsoft SQL Server, and MySQL
• Provide tier 2 & 3 technical support troubleshooting and repairing IT equipment - computers, printers, network equipment, etc
• Participate on local and enterprise-wide IT projects
• Ensure compliance with established quality standards and requirements
• Troubleshoot and repair field IT equipment - desktop equipment, printers, network equipment, etc
• Install, configure, and maintain end user hardware, software, and peripherals
• Support immediate technology needs for local disaster response operations and provide support to disaster team as needed during a local disaster operation
• Support IT needs at special events
• Asset management (equipment issue/return, maintain inventory database) including possibly supporting/managing centralized equipment depot within region
• Work within budget constraints (project costs, equipment, travel)
• Build and grow strong relationships with customers, volunteers, and peers
• Bachelors degree in Information Technology or equivalent experience
• Demonstration of exceptional customer service skills
• 3 or more years of hands-on networking/desktop/PC administration and hardware/software support
• Ability to work independently and multi-task, handling walk-ups, incoming ticket and emails
• Provide advanced second level support to Frontline and Premier Representatives for LexisNexis’ suite of Bridger and WorldCompliance products
• Direct contact with technical and business teams to resolve production issues quickly
• Escalate high level customer issues to engineering, development, production support, and product management teams and follow through to resolution
• If applicable, create, manage and update existing Knowledge Base (i.e. Wiki, CRM, SharePoint)
• Support customers in upgrading products and migrating products to new environments
• Analysis of new product releases/patches, informing Frontline and Premier Representatives on new features, bug fixes, etc
• Test, reproduce and identify defects reported by customers, submitting results to appropriate teams through tracking system and follow through to resolution
• Meet/Review customer enhancements with Product Management team, tracking and following through to resolution
• Accurate documentation in the appropriate systems such as RightNow CX and Bugzilla – enhancement/defect tracking system
• 2 or 4 year college degree in Computer Science, Management Information Systems, Engineering, or Business discipline preferred – or equivalent job experience
• 1+ year customer service in technical contact center environment or equivalent training
• Knowledge of database strategy, basic networks concepts (i.e. DNS, shares, privileges)
• Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented. Proven Customer Service skills with excellent written and verbal communication skills. Outstanding presentation and training skills
• Being responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment used for conferences and events as posted on daily schedule
• Creating an inventory and a preventative maintenance program to service all audiovisual equipment. Promote a quality level of service to clients through efficient audiovisual setup
• Developing a good rapport with all faculty and staff using learning technologies, especially mediated classrooms by communicating implementations, modifications and enhancements
• Working with and training Work Study Students to be a part of the audiovisual/media services team
• Maintaining current documentation on the various functional responsibilities within the audiovisual/media services team and the AV/Web Services Department within approved funding levels and manage student work study and employee resources that include hours beyond normal operating hours
• Assisting with production of multimedia titles for DVD-ROMs, Websites and other online systems, software, interactive TV, and other platforms
• Will also be responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment in response to daily scheduled requirements
• Experience working in a complex networked computing environment
• Demonstrable familiarity of Windows OS, Mac OS, and Linux OS, as well as Polycomm technologies
• Strong customer service skills via electronic, telephonic and in person delivery
• Experience working at all levels of stakeholders in the higher ed environment, from students to senior administrators
• Experience in an AV Production or Support environment
• Familiarity with EMS, Panopto, SVSI/AMX devices, Media Site, as well as Extron and Crestron AV control systems
• Experience with AV media editing
• Familiarity with data security practices
• A pleasant and collegial personality consistent with the mission of a service-oriented unit
• Zealous attention to customer needs; obsessive commitment to positive engagement and follow-through; a burning need to improve the quality of services; both the ability and the rabid determination and to deliver services
• Experience implementing, migrating, maintaining, and supporting technologies like Citrix, Active Directory, VMware vSphere and VMWare Horizon
• Linux and Windows system builds including 2003/2008/2012 Enterprise, Standard, and R2; as well as Red Hat
• Accept and complete incident tickets and change requests in accordance with change management policy
• Organize and coordinate the activities associated with installation, deployment and upgrade or repairs to software, hardware, and network facilities as it relates to the server environment
• Provide 24x7 on-call responsibilities as part of a weekly staff rotation
• Communicate with customers from problem identification through problem resolutions regarding technical support
• Ability to share technical knowledge with customer in a clear and concise way (written or oral)
• Services needs of customer from beginning to end (e.g. answer phones calls, offer alternatives, answer questions, follow up)
• Communicates and manages expectations in a responsive manner
• Gathers and responds to feedback within the department and from the customer
• At times, functions independently with limited work direction
• May make work assignments and determine the direction work should take, following best practices
• Ability to problem solve in response to crisis situations and make decisions that may fall outside one’s personal area of expertise
• Interdependent Decision Making
• Reports on project progress
• Escalates any problems, as appropriate, to the project manager
• Maintains awareness of team milestones
• Understands the business impacts of different solutions, and can assess the tradeoffs between business needs, technology requirements, and costs
• Leads internal infrastructure projects with minimal supervision, this position would analyze vendor proposals, evaluate build versus buy, formulate the project plan, establish the critical path, coordinate vendors, build and conduct tests, and track project progress
• 5 to 7 years experience implementing, migrating, maintaining, and supporting technologies like Citrix, Active Directory, VMware vSphere and VMWare Horizon
• Technical training or experience and at least 5-7 years supporting SMS and SCCM
• Technical training or experience and at least 4-5 years supporting hardware, operating systems and software
• Obtained Microsoft Certified Systems Engineer (MCSE) status, or has equivalent knowledge and experience
• Technical training or experience and at least 2-3 years supporting Red Hat Linux or CentOS
• 7 or more years’ experience working in a Win-Intel server environment
• Understands architectural issues, and factors them into decisions and recommendations
• Experience with VMware is strongly preferred
• Installs and supports complex technical system environments such as Windows Server Operating Systems, Microsoft Cluster Server, Internet Information Server, Windows Terminal Server, and VMware vSphere
• 2 or more years’ experience working in a Red Hat Linux server environment
• Assists in the resolution of problems/issues/questions that are reported to us by delegated admins and sometimes end users, dealing with the Office 365 and Scarletmail environments
• Acts as a liaison between customers, help desk and other technical staff dealing with various service issues and assists with the resolution and communication of these issues
• Prepares, updates and reviews technical documentation for IT systems and components
• Works with the Enterprise Messaging director and EM technical staff to define and document services and Service Level Agreements (SLAs); monitors actual and perceived service performance including availability, response times, and service quality; and consults with users, helpdesk staff and technical staff to resolve service issues
• Works with director and technical staff to define, monitor and document service metrics and Service Level Agreements. Service administration will be necessary to properly monitor and make changes to services, as well as resolve problems. Investigates, impact analysis and testing of new additional services (eg. within O365 and Google Apps for Education). Along with other Enterprise Messaging staff, assists with maintenance of statistics, reports and web pages for Enterprise Messaging management and also assists with handling Ediscovery and Open Public Records Act requests from Rutgers Legal Counsel and Compliance
• Adaptation of technical and marketing literature to local needs and requirements. Editing documents to ensure they are correct in Russian language, standard terminology and format
• Creating specifications based on HS&F product portfolio for customer projects
• Assistance in installation, configuration and maintenance of the hardware and software on customer sites
• Product investigations in order to determine solutions for product issues
• Assistance in localization of products - both hardware & software
• Technical & sales support during exhibitions & roadshows conducted by the company
• Supporting post-sale activity to customers, warranty (RMA) and product certification processes
• Higher Education (Engineering Degree and technical experience required)
• Excellent Russian language skills - both spoken and written
• Proven Technical Support experience - more than 3 years
• Deep technical knowledge of Information Technologies including: Windows operating systems, Microsoft SQL Server and networking (setting up, troubleshooting)
• Deep knowledge of security products (IP-video, Intrusion and Access control systems)
• Good communication and analytical problem solving skills
• Experience in supporting marketing communication and demand generation activities
• Provide customer support executing process and meeting
• Assist with HR processes and information for the Program Manager
• Order supplies for the facility (Paper, Coffee, pencils, pens…etc)
• Alternate Security assistant for VARS and checking clearances in JPAS
• Tech edit and build documents using MS Word and Adobe Acrobat
• Assist in the development of presentations and proposals as required
• Maintain configuration management process and updates for Program CDRLS
• Understanding of Aegis Combat System and Dahlgren configuration management processes and tools is a plus
• High School diploma/College
• Strong typing and computer skills
• Fluent in MS Office products (specifically Word, Power Point & Excel)
• Ability to multi-task, work independently, trust worthy, use personal judgment and utilize strong decision making skills
• United States citizen
• Use support desk incident tracking systems
• Follow helpdesk scripts to analyze and resolve system hardware and software issues, troubleshoot network and communication problems, and transfer or escalate issues
• Conduct follow-up to ensure issue is resolved and ticket is closed
• Verify proper sequential operation
• Verify data transmission & data return formats
• Use ordering system to order and track replacement parts
• Learn to maintain applicable web-based configuration systems
• Analyze log files to identify root cause/ issue patterns and; to recommend long-term solutions to eliminate these issues
• Investigate, manage, and resolve complex and unique trouble tickets reported by Verizon portal users in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.)
• Diagnose and escalate issues as needed to ensure proper and timely resolution
• Contact Verizon portal users to update them on ticket status and gather further info as necessary
• Route issues to portal and application developers for investigation as needed and see issues through to resolution
• Clear and thorough documentation on any tickets handled
• Develop and maintain a working knowledge of Verizon proprietary applications and processes. Manage tickets and customers to a very high level customer service and support
• Software Design/Document owner
• User Interface Design owner
• Define HW, SW, and License and Module requirements
• Perform software & UI template design
• Develop Control Strategies to meet customer requirements and sequences of operation
• Support for obtaining customer approval of software & UI design
• Capture/Define changes in scope of supply
• Test new products to be used by business
• Program and checkout all systems
• Technical support of field organization
• Interfaces with vendors for business needs
• Review/audit vendor submitted data
• Write sequences of operations for new systems
• Prepare, release and audit bill of materials
• Handle incoming technical support tickets, calls and emails from Agents and staff, troubleshoot the issue to determine appropriate course of action, escalate issues if warranted
• Support various applications; such as, Microsoft Suite products, NRT and CitiHabitats proprietary systems, intranet sites, operating systems, etc
• Communicate technical knowledge and expertise with the Service Desk team members
• Develop proactive solutions and document instructions and procedures to reduce routine calls to the service desk
• Back up to the field Service Desk Specialists as needed
• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. This includes monitoring and managing security access in Active Directory, corporate applications and network appliances
• Work closely with Network Team as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems; development and implementation of all ongoing and future technological projects
• Assist department head in day to day tasks
• Maintain and administer computer networks and related computing environments, including server hardware, systems software, applications software, and all configurations. Research new technology, and implement it or recommend its implementation. Analyze equipment performance records in order to determine the need for repair or replacement
• Manages the daily backup process to ensure the data for all sites are successfully backed up. Monitor the backup window and process then recommend improvements or necessary changes
• Provides technical support and guidance, as well as training on new systems & processes, to end users and IT staff
• May work occasional prolonged and irregular hours
• Provide technical support for defined products during core business hours with public holiday cover as required to support the business demands
• Ability to provide Technical support via telephone, email, remote service tools and as part of the Elekta Care Support virtual network as required
• In order to maintain the necessary field competence, travel will be expected throughout the region to provide a high level technical advice to the field when appropriate
• Take responsibility and ownership to provide technical advice for the resolution of customer problems and complaints
• Ability to gain new skills to allow cross-functional support for the full range of Linear Accelerator hardware
• To interface with other departments as necessary by providing representation at various technical meetings
• Using technical and product knowledge to support EMEA region in R&D projects, when required
• To ensure that technical information is communicated to the field effectively by using such media as the Knowledge database and other evolving knowledge based management tools
• Taking safety to be the number one priority by considering at all times the safe operation of the equipment
• Willingness to assist in possible future weekend on–call rota
• Strong customer focus & previous customer support experience, with demonstrable customer care skills
• Technical Degree level/HND or HNC with experience
• 3 years plus Elekta Linear Accelerator experience (Preference) or ability to demonstrate suitable transferable skills (Electrical, Electronic, Vacuum, Software) from comparable systems and technology
• Ability to share knowledge and develop the skills of other team members
• Able to effectively interact with customers
• Able to communicate effectively at all levels, presenting information in a clear and concise manner
• Knowledge of health care (desired)
• Must be prepared to travel 20 - 40%
• Develop project proposals with regard to engine modifications to meet operational needs, increase efficiencies, and safety
• May lead or deploy with a modification or repair team in the field
• Review and interpret AD’s, SB’s and other technical data. Provide an action plan to execute initial implementation for specific engine or implementation as a fleet wide campaign
• Provide technical support for maintenance and operations department by interfacing with OEM Technical representatives Reps, D.E.R’s, and AAR Airlift engineering as required
• Provide troubleshooting assistance and solutions for chronic aircraft discrepancies or failures
• Provide technical assistance to other AAR departments pertaining engines systems and troubleshooting
• B.A./B.S. from a four-year college or university; or equivalent combination of education and experience
• Current FAA issued Mechanic certificate with both Airframe & Powerplant ratings is required
• Ten (10) years experience rotary wing/fixed wing aircraft in a Commercial and/or military maintenance environment as a program manager, maintenance manager or lead technician
• Five (5) years powerplant experience
• Understanding of communications systems
• Maybe required to travel to customers sites
• Must be able to read and interpret Wiring Diagrams
• Must have a working knowledge of computer maintenance tracking programs
• Intermediate level skills in MS Office (Word, Excel, Outlook, Access, Power Point, Visio)
• Responsible for hands-on evaluation of new and existing products; Populate technical database info for global support activities
• Attend certified training course sponsored by ISA and others specific to instrumentation best practices
• Participate in project pursuit activities; Technical liaison for assigned major customers or industry group
• 4 year Engineering/Technical degree with at least 4 years of relevant work experience
• 4 year Business degree combined with at least 6 years relevant work experience
• Effectively manage a queue of multiple customer issues in a timely and efficient manner, making every customer interaction a satisfying experience. Resolve customer issues; initiate, track and proactively communicate issue status to customer, document action plans, resolution and customer communications as appropriate
• Interact professionally and positively at all times with customers at varying levels of the organization
• Demonstrate good judgment in providing and receiving sensitive information, following all applicable security procedures in handling any patient identifiable data
• Gather accurate problem description and diagnostic information
• Conduct problem determination using basic troubleshooting skills, documented procedures and available tools
• Support multiple products or application, while maintaining a high level of quality and following all GEHC department standards
• Assume accountability for their responsibilities and shares accountability for team’s responsibilities
• Acts as a resource, coach, and mentor as applicable, including serving as a functional resource to staff and customers
• Work with other analysts/engineers in addressing application/product integration issues
• Analyze customers’ needs and provide insight into products and their functionality
• Act as a functional resource to other department staff and customers
• Contribute to the improvement of processes through the sharing of ideas and the development of tools
• Seek to improve productivity and knowledge sets through working with other roles on mutual projects
• Has an in-depth knowledge of at least two major applications with a basic technical knowledge of these areas
• Independently manage caseload and analyzes complex tasks
• Develop and implement workable solutions using available resources
• May be required to work overtime, on-call or weekends
• High School Diploma/GED - Minimum 1-year experience in Customer Support role utilizing phone, e-mail and web-based systems
• Experience using debugging techniques and technical tools
• Excellent communications and interpersonal skills; demonstrated ability to effectively interface with cross-functional teams
• Ability to communicate using English (or local language)
• Exposure or experience in Microsoft SQL Server and/or Oracle database management
• 1 year minimum experience working in a healthcare IT environment
• Superior telephone etiquette and an ability to deal with effectively with customers, peers and management
• Presentation skills necessary for internal/external seminars or training classes
• Possess troubleshooting techniques and technical skills to analyze and resolve customer issues as assigned in compliance with the standard turn-around time
• The ability to make necessary modifications to customer’s database to ensure information integrity for the customer
• An understanding of product integration points
• Has demonstrated experience in learning the industry, company and product/technical knowledge
• Demonstrated understanding of the product area as it relates to the customer segment
• Demonstrated analytical thinking/problem solving ability with a proven track record of resolving difficult customer and technical issues
• Demonstrated excellence in customer management skills, meeting the expectations and requirements of internal and external customers
• Ability to think clearly and quickly and empathize in high-pressure situations
• Gets first- hand customer information and uses in improvements in products and services
• One year computer experience
• Receive a competitive total compensation package, including base salary plus the opportunity to earn commission each month
• Enroll in our benefits/Total Rewards program, giving you control over your wealth, health and professional goals
• Further your education through our tuition assistance program
• Enjoy wireless benefits and discounts through our Employee Phone Programs
• Promote innovation and friendly competition to deliver unparalleled customer experience
• Gain valuable wireless industry experience and skills by learning the newest trends and technology through engagement and training
• Minimum of one year previous customer service experience resolving customer inquiries of a non-technical nature in a face to face, phone or chat environment
• Must be authorized to work in the US
• Strong proficiency in computers with an emphasis on Internet connectivity and networking
• Knowledge of how to use a phone in an ACD environment
• Function as a team player in peer relationships
• Availability to commit to flexible work schedule
• Must have a valid driver's license and a clean driving record
• Must be able to pass a criminal background check and drug test
• Develop project proposals with regard to aircraft modifications to meet operational needs, increase efficiencies, and safety
• Current FAA issued Mechanic certificate with both Airframe & Powerplant ratings
• Five (5) years of experience in Rotor Wing Aircraft in a commercial and/or military maintenance environment as a program manager, maintenance manager or lead technician
• Must be able to read and interpret wiring diagrams
• Must be able to multi-task
• Proficient in MS Office (Word, Excel, Access, PowerPoint, Vizio)
• Test, review and recommend procurement of information technology equipment
• Maintain procedure manuals
• Prepare briefings, reports, presentations and evaluations on system efficiency and utilization
• Access data from and transfer to various local, state or federal databases
• Participate in a collaborative team environment with exposure to Sales, Product Development and Management
• Creation of technical documentation - user guides, FAQs or other resource material
• Excellent communication skills, including telephone support and presentation skills
• Proficiency in Windows, SQL, HTML, and Citrix
• Proven organizational and multitasking skills
• 2+ years of experience in a technical support role preferred
• Experience working with multiple teams and personalities
• Prior experience with remote support tools preferred
• Support common business and productivity software, assist client's with requests for information technology services, repair, support, complaints, and inquiries
• Recommend changes or updates in programming, documentation, and training to address system deficiencies and user needs
• Help develop, build, and maintain workflows that will improve collaboration and productivity
• Net+ or equivalent. Basic IP/Networking. Basic SQL or 4 years’ experience preferred
• Experience in the use of a volt/ohm meter required
• Basic electronics or PC systems knowledge required
• Bi-Lingual (Spanish) preferred
• Proficient in Microsoft Office applications
• Testing and imaging peripherals
• Assist Corporate Desk Side Support technicians
• Provide technical support to end users via telephone
• Back up and burn end user data
• Maintain documentation for tickets and resolutions
• 1 to 2 years experience in a break/fix environment
• Review, analyze, and evaluate information technology systems operations and provide technical direction and recommendation to improve utilization
• Respond to technical and/or user problems. Provide second tier technical support as needed
• Review records and document reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods
• Prepare metrics, activity and progress reports regarding projects, tasks, and operations
• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements
• Bachelor's degree in mar Information Systems, Computer Science, or related field OR equivalent combination of related education and experience
• One to Three Years (minimum) related experience
• Knowledge of personal desktop computer and advanced Office Automation technology. Knowledge of local and wide area networking. Knowledge of all phases of software application development life cycle
• Provide technical support for existing and new product introduction activities including MRI Linac, support being provided during core business hours with public holiday cover as required to support the business demands
• Responsible for prioritizing and escalating technical issues to the Product Supply Centre (PSC) and driving these to resolution
• Transfer product knowledge to allied support teams to increase group effectiveness
• Developing new and creative proposals to review with Hardware Support Manager, to continually improve how to technically meet customers’ needs and expectations of the product
• Represent EMEA region in escalation meetings with the PSC, ensuring timely and appropriate escalation where needed and visibility to Hardware Support Manager, ensuring all actions are documented appropriately
• Experienced, or gaining experience of the complete system to ensure the interaction with allied products is fully supported. i.e., Linear Accelerator, patient Imaging and software
• Strong customer focus, previous customer support experience, demonstrable customer care skills
• 3 years plus Elekta Linear Accelerator experience (preference) or ability to demonstrate suitable transferable skills (Electrical, Electronic, Vacuum, Software) from comparable systems and technology
• Ability to identify and prioritise technical issues, and drive other groups to resolve them
• Ability to identify and drive personal training requirements for the role
• Experience of MRI systems is an advantage
• Must be prepared to travel 20 - 50% including extended visits
• Bachelors degree or equivalent work experience 1-5 years
• Experience with Windows 2000/XP/Vista/7, Mac OS X; Understanding of basic Internet Explorer troubleshooting
• Provide customer support on version requirements and installation of Adobe and Java software required for successful use of the various patent electronic systems
• Ability to troubleshoot a variety of Windows/Macintosh desktop configuration and application problems
• Knowledge of PDF files and Adobe Acrobat, and Reader
• Basic knowledge of digital imaging principles and scanners
• Perform software testing and technical writing tasks when required
• Monitor systems and identify performance issues
• Solve complex technical problems for Desktop PC, Laptops, Peripherals, and Mobile Devices as well as Telecom services and email services
• Review, Assign, Resolve tickets
• Responds to Service Desk calls from Remote Users and resolve issues using remote connectivity tools
• Understands VPN/RAS Connectivity and Advanced Troubleshooting of connection problems
• Image and Re-image PCs and Laptops
• Manage inventory of PCs, Laptops and Mobile Devices in centralized Asset Database. This includes receiving and shipping devices when required
• Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required
• Have familiarity with Microsoft Active Directory, DNS and Proxy Services
• Understands Microsoft Exchange Corporate Email Systems (.pst, .ost and Archives file types)
• Strong writing and verbal communications skills to notify users of planned Software Upgrades, Security Patches and System Outages
• Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
• Possess creative ability, credibility, and self-confidence while communicating established company policies and providing exceptional customer service and an overall world class employee experience
• Knowledge on how to query and tailor reports from a database
• Ability to work any 8-hour shift assigned including evenings and overnight
• Customer service orientation
• Adaptability and stress tolerance
• Technical training/experience in help desk activities and/or Help Desk Institute certification a plus
• Familiarity with one of the following systems a plus: ADNS, CENTRIXS, ISNS, ONE-NET, SCI-Networks, SUB-LAN, VIXS, CND and SCIP-IWF
• Navy Information Systems Administrator or commercial equivalent certification, Advanced Network Analyst, GENSER Tactical System Administrator, Technical Control Supervisor
• Familiarity with Naval Logistics/NAVICP a plus
• Familiarity with Naval RF Communications (Satellite) a plus
• Familiarity with Navy Tech Manuals a plus
• Remedy Action Request System and COGNOS (performance management) reporting tool experience a plus
• Leading all wash program development activities
• Supporting the sales and service teams with technical expertise and knowledge, driving customer acquisition and retention
• Partnering with the marketing team in the design and development of new wash processes
• Leading in-field testing for new product launches
• Providing guidance to customers on product selection, equipment applications and program set-up
• Tertiary qualifications in Chemical Engineering, Chemistry or a related field would be highly regarded
• Technical expertise in wash chemistry, laundry hygiene and textile care
• Several years’ experience in a similar technical role within a B2B environment
• The ability to translate complex information into a clear strategy and plan
• Strong computer skills (MS Office)
• Outstanding communication capability, both verbal and written
• Maintains expert level knowledge of MotoSnap Solutions and Products
• Develops and maintains strong technical expertise in VinSolutions products and those devices and platforms upon which the products function
• Follow up skills
• Ability to handle and respond to multiple open issues
• Ability to work required shifts both independently and within a team organization
• Ability to type 40+ WPM
• Requires attention to detail and the ability to adapt to change
• Customer oriented background
• Experience working in a team environment and assisting others as applicable
• Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
• Responding to new and unanswered threads
• Drive solutions to top viewed threads with no answer
• Edit top viewed threads to make them more discoverable
• Glean insights and escalate issues that appear in the community
• Escalate customers who have fallen through the cracks to the Customer Care team
• Work with Expert Elites to provide Autodesk’s voice on selected threads it is most needed
• Work closely with the Autodesk Customer Care team facilitating swift answers to technical support questions via Twitter, Facebook and other social media channels
• M.S. or Ph.D. in Molecular Biology, Cellular Biology or Biochemistry
• 3+ years’ experience in molecular and cellular biology techniques and procedures (including but not limited to sequencing, cloning and cell culture transfections/ transductions)
• A creative, resourceful problem-solver and solution-finder
• Excellent communication (both written and oral) and active listening skills
• Experience in building customer-facing relationships and customer allegiance even when facing challenges
• Experience with sound scientific principles and good experimental design
• Self-starter, organized and results oriented
• Experience in MS Office Suite, Adobe Acrobat, Outlook
• Experience with the following Molecular Biology concepts, techniques and procedures
• Strong knowledge of current MS Windows and Office technologies
• Clear understanding of TCP/IP, DHCP and DNS, including the capacity to troubleshoot problems
• Proactively engage with software and hardware vendors for high-level support
• Perform as local point of support for server room operations under the guidance of the remote infrastructure team
• Experience with managing advanced A/V conferencing systems, including troubleshooting, vendor engagement, and staff training
• Experience managing print queues and shared print environment operations
• Log and track issues in support delivery system
• Support of a mobile workforce including laptops, mobile devices, and peripheral equipment
• Problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to senior technical staff
• Analyze operating environments to resolve performance issues
• Ability to resolve complex problems through the use of troubleshooting skills and log analysis
• Other tasks as directed by IT Service Delivery Supervisor
• Provide leadership to part-time junior support technician
• Capacity to deliver a high level of user satisfaction through accurate and timely follow up, relationship building, and good communication across multiple business units
• BS degree in Computer Information Systems or equivalent experience
• Minimum 2 years’ Windows operating system support experience
• Proficiency with server room operations including server hardware, racking, cabling management, CRAC/HVAC and UPS management
• Experience with SCCM client management a plus
• Competence with Powershell scripting a major plus
• Administer System Center Configuration Manager including application packaging, application deployments, updates management, and workstation imaging
• Assist in administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
• Assist in developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, etc
• Resolves routine and non-routine system problems. Troubleshoots systems and may recommend solutions including new hardware or software or upgrades
• Coordinates the implementation of system changes or upgrades including deployment, resource requirements, testing, documentation, integration and compliance and safety
• May act as the primary contact with suppliers and vendors
• Service Now, SCCM
• Developing using Java, .NET, Ruby, Node for Service Now
• Knowledge of SQL management and queries
• Typically requires an Associate's degree in information technology or a related discipline, along with one or more year professional systems administration experience. Equivalent professional experience in information technology may be substituted in lieu of education
• Must demonstrate full knowledge of two or more system administration functions including system performance tuning and measurement, back-up, recovery, configuration, internet protocol, security/firewalls, web servers and load balancing
• Must be able to schedule and coordinate work assignments to meet established completion dates
• Must be customer focused and possess: (1) the ability to identify issues, interpret data and develop solutions to a variety of routine and non-routine problems; (2) good analytical, verbal and written communication skills to accurately document and report findings; (3) good interpersonal skills to interface with all levels of employees; (4) the ability to maintain the confidentiality of sensitive information; and (5) strong computer skills. The ability to work independently or in a team environment is essential as is the ability to work extended hours and travel as required
• An understanding of Trend products and services
• Awareness of 3rd party systems, i.e. BacNET, OPC, etc
• Awareness of Niagara AX beneficial
• Experience with Electrical products desirable
• Experience of working in a Technical Support or customer facing environment
• Highly self-motivated and passionate
• Clear customer focus
• Commercially aware and the ability to understand changes in customers needs
• Excellent Technical and IT skills
• Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment
• Meets outbound and inbound call metrics
• Builds solid, productive panelist relationships through positive communication
• Collects and analyzes data, providing feedback to panelists
• Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data
• Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists
• Investigates and resolves proprietary system generated panelist performance issues
• Schedules return calls as needed with panelists
• Works with support departments as needed to resolve panelist issues
• Ability to work Mid-day 12:30p - 9por Evening Shift 2:30p - 11p Sun-Thur OR Tues-Sat
• Strong customer service and human relations skills
• Outbound and inbound call experience
• Problem solving, and performance analysis abilities
• Spanish bilingual skills are a plus
• Excellent organizational skills and ability to meet deadlines
• MS Office Suite experience (Word, Excel and Outlook)
• High School Diploma required, College degree or equivalent experience preferred
• Technical skills of interfacing of instruments to middleware and Laboratory Information Systems (LIS)
• IT Knowledge and Troubleshooting (Networking, Microsoft Windows, Hardware)
• Customer Support Experience
• Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. As a TSS, you will work a schedule set on a quarterly basis. Schedules are changed quarterly or based on business needs where scheduled shifts may be during any or all of these times. Holiday, weekend and evening coverage is shared among the IT Technical Support team.**
• Experience with MS Office Products (particularly Excel and Word)
• Proficiency with Adobe Acrobat Professional
• PRISM and Product Data Manager (PDM) User
• Provides sales personnel with technical data necessary for the demonstration of products
• May make technical or scientific presentations at sales meetings and customer locations
• Acts as a liaison between sales personnel and technical staff
• Supports the efforts on all products to convert STPs to eSTPs needed to reduce documentation issues
• Maintains the Intranet tech support pages
• Provides direct phone support to our engineers and end users
• Responds to tech support requests by email from our affiliates and distributors
• Works with customers, Sales, Marketing, and Global Service Representatives to identify and resolve reported technical problems
• Assists in the development and delivery of technical training programs designed to qualify Technical Service personnel
• Assists with creation and release product service documentation
• Reviews and publishes Service Bulletins based on field investigations, engineering changes and overall knowledge of product
• Writes monthly articles to bring additional product knowledge and awareness
• Establishes and is responsible to adhere to Global Service Plans on all products which outline the strategy that will be used to assure customer satisfaction
• Works with Service Planning and Purchasing to assure that appropriate parts are stocked and levels maintained to support assigned products
• Bachelor’s degree in Engineering (Biomedical, Electrical, Mechanical, or Industrial preferred) or equivalent years of directly related experience
• Minimum of 3 years directly related experience in technical support, preferably in Medical Device industry
• Desirable skills include web page design and maintenance, Excel, PDF automation
• Provide technical support via phone or electronically to customers, external and internal, involving hardware, software and operation
• Provide basic application support for internal and external customers
• Assist in developing and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals
• Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales Engineers. Provide feedback to factory personnel for product improvements
• Strive to increase customer satisfaction on a daily basis
• All other duties as assigned by Technical Support Manager and/or Supervisor
• Bachelor’s degree in Chemistry or related field
• Previous experience with FTIR Instruments required
• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. This position responds to routine and complex customer inquiries via the telephone and e-mail. Primary focus is on providing assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues
• This position requires in-depth knowledge of each service offering and specialize in one or several areas of POS or other NCR products
• Due to complexity of issues and possible sources of problems, the position requires frequent research, exhaustive troubleshooting, and customer follow-up to ensure proper resolution
• Interactions with customers must be well documented in the Case Management System
• This position is responsible for answering phones/emails, efficiently working cases and resolving issues, escalating appropriate cases to fix customers problems in a timely manner, and following up on issues to ensure timely a resolution
• Role is responsible for identifying trends both within the solution and with clients, reporting on the trend where appropriate, and providing supporting data
• Formal education level: High school degree or equivalent - Some college or technical training preferred. Specific skills & proficiency level
• Stable work history required
• Strong oral and written communications skills a must
• Ability to multi-task desired Experience
• Previous POS support experience desired, restaurant industry preferred
• Previous help desk or computer support experience required
• Previous intermediate networking experience desired
• Previous remote desktop experience desired
• Previous SQL query experience is a plus
• Installing Nielsen software on Client’s side
• Maintain integration of Nielsen software with Client’s databases
• Designing / maintaining / testing existing and new databases
• Client’s service support
• Participation in Client’s presentations (Retailers)
• Writing custom components (database-level (TSQL/PLSQL)
• Licence’s registration
• Answer customer questions on the use of Workforce Integration Manager and Workforce Connect where applicable to their business issues and objectives
• Utilize his/her technical ability to prioritize issues and respond appropriately to multiple customer situations
• Provide significant transfer of Kronos product knowledge to Kronos customers
• Develop and document best practices
• Minimum of 3 years of Customer Service experience, preferably with a background in enterprise software support
• Experience with SQL queries including evaluating and writing store procedures and custom views
• Must be well organized, flexible and able to manage many details and staff members in a sometimes-stressful environment simultaneously
• Experience with the Workforce Integration Manager, Workforce Connect, Workforce Application, WFSO, Activities, or Leave and Attendance is a plus
• Experience with Dell Boomi and Graphical Programming Language a plus
• Support Customers via the ADI Hotline in all their questions, quotations about Material needed to complete their security projects. We also do On site support and therefore Customer understanding, Technical analysis & know how, is key to create the use experience what ADI stands for
• Organize In-house and external Trainings to Get New products we explained into the marketplace. Therefore you need to be able to Instruct participants in both classroom lectures and laboratory sessions and be capable to Interact with customers and functional organizations to develop specification for content of courses
• Works on divers projects which require analysis. Good judgment in obtaining solutions so we can serve with products in portfolio the maximum of the project. Full understanding of industry standards & company policies & procedures to insure customers can use us as” THE” Security one-stop shop
• Associates Degree in Engineering or Automotive Technology or equivalent field/technical experience
• Six years experience in heavy truck maintenance preferred
• Three or more years experience in truck electronics or engine diagnostics
• A technical diploma (Engineering, Information Technology, or related subject area or equivalent work experience
• A minimum 3 years’ experience in a customer technical support role
• Ability to provide after hours on-call support on a rotating basis
• Ability to travel (if required) to assist with customer troubleshooting or installation activities
• Demonstrated knowledge of Server and PC hardware and Windows server and desktop operating systems (i.e., Windows NT thru Server 2008, Windows XP/Windows 7 and MS Office 2003/2007) is required
• General network knowledge, including knowledge of TCP/IP protocols
• Well-developed troubleshooting skills, including ability to research, analyze and resolve a variety of hardware and software problems
• Valid passport and drivers license is required
• Install and test computer hardware and software including laptops, desktops, printers, monitors, application software, etc
• Respond to questions and problem calls relating to technical support, Identifies problems and conducts corrective measures
• Assist departments with mobile technology support including iPhones and iPads
• Determines new project integration and implementation of PCs. Analyzes equipment needs for installation
• Manage root cause analysis
• Recommend modifications and enhancements to PCs and associated technology
• Ensure technology complies with defined engineering standards and performs to established service levels
• Serve as escalation for technology counterparts within the organization
• Serve as technology liaison between end-users, business departments, and vendors
• Provide input for overall technology system planning, implementation, and support.     
• Assist management under their guidance for problem resolution
• Assist with system and network security as defined by HGV standards
• Maintain inventory of workstations and associated equipment; assist in research and purchase of hardware and software
• Assist with IT projects as assigned by IT management (including network, server, and other technology projects as required)
• 5 or more years of technical support experience or related field
• Strong customer service experience with excellent communication skills (written and verbal)
• Demonstrated ability to translate technical knowledge for non-technical audiences
• Must have excellent problem solving skills with the ability to interpret an extensive variety of technical instructions
• Microsoft Certified System Engineer
• Installation/configuration/troubleshooting/testing of 3M Cogent’s proprietary software and hardware solutions
• Resolving customer reported issues and inquiries, via phone, by travel to customers’ sites and/or remotely via secure network connection to customers’ systems
• Troubleshooting of and reporting against databases (Oracle/SQL)
• Associates degree or higher from an accredited university
• Minimum one (1) year of experience providing customer support
• Minimum one (1) year of experience working with Microsoft Windows Operating Systems
• Minimum one (1) year of combined experience working with Linux and/or Unix Operating Systems
• Experience with Windows-based operating systems troubleshooting and installation
• Additional experience will also be strongly considered in the following areas
• Must have customer service experience
• Must be able to type 40+ WPM
• Must have technical experience
• Maintaining a level of productivity based on organisational, team or individual targets that meets or exceeds performance expectations
• Managing the resolution of wide ranging internal and/or external issues within a designated turnaround time whilst remaining mindful of established company standards
• Taking responsibility for escalations and issues from investigation through to the final resolution stage and feedback the results to the Operations Manager
• Analyse the root cause of complaints and issues and work closely with the Operations Manager to make recommendations for business improvement- in systems, processes and service levels
• Constantly strive for customer satisfaction, quality targets and service levels
• Work with management, colleagues and business partners to ensure knowledge is shared and transferred
• Take responsibility for own development, seeking out opportunities for increasing own knowledge base whenever an opportunity arises
• Minimum of 1 years’ experience providing (External) Client helpdesk telephone support & working in a similar environment
• Strong written and verbal communication skills in Swedish is essential in addition to English
• Demonstrate a high level of ownership and accountability
• Maintain a level of productivity based on organisational, team or individual targets that meets or exceeds performance expectations
• Manage the resolution of wide ranging internal and/or external issues within a designated turnaround time whilst remaining mindful of established company standards
• Take responsibility for escalations and issues from investigation through to the final resolution stage and feedback the results to the Operations Manager
• Analyse the root cause of complaints and issues and make recommendations for business improvement
• Identify and recommend improvements in developing PB Customer Operations systems, processes and service levels
• Be leaders in customer advocacy and champion the customer at every opportunity. Be the Customer Operations ‘face’ to key stakeholders
• Constantly strive for customer satisfaction, quality targets and service levels. Deal with all levels of Customer Technical complaints or issues and those requiring escalation. Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase
• Work with Operations Managers and Customer Care team on improving the efficiency of business processes and service levels
• Strong written and verbal communication skills are essential
• Fluency in any of the Nordic languages (Danish/Norwegian/Swedish) in addition to English is required for this role
• Communicate with agents concerning product recommendations, technical questions, competitive cross-overs, replacement parts
• Work with 4 manufacturing facilities, and answer any questions they may have regarding product application
• Work with product specialists on in-house orders, making certain that the catalog numbers are valid and accurate. Review jobs of significant value
• Oversee submittal drawing signatures / approvals for future orders
• Initiate and manage pre-sale submittal drawing request process
• Work with internal quotations regarding product questions, product feasibility
• Review technical literature (spec sheets, instruction sheets, assembly drawings) prior to release
• Provide input relative to new product development, based on general feedback gathered during conversations with customers
• Review and manage all submittal sign-offs
• Work with the Eaton specification sales team relative to pre-sale opportunities and post-sales situations
• As required, use best judgment to initiate the entry of no charge sample orders, to satisfy customers
• Develop technical bulletins as required
• Interact with post-sales personnel regarding issues in the field
• Initiate specification sheet changes as required, and work with Product Management and Marketing Communications to implement the changes
• Work with multiple manufacturing facilities (Americus, Vicksburg, Mexicali, Monterrey) regarding PDR processing, PDR submittal drawings, general order inquiry
• Initiate PDRs as required, to document the special request / product being pursued by the agent
• Communicate to agents the status of PDRs, and general inquiries
• Perform customer presentations, as necessary, for customer visits to AMR
• Strong PC skills, with emphasis on Excel
• Engineering or Technical degree from an accredited University
• Bachelor Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or Process Engineering
• 2+ years Lighting experience
• 5+ years general industry experience
• Working knowledge of Eaton’s Lighting & Controls product lines
• Knowledge of Standard Drafting Principles, Understanding of basic Wiring Diagrams
• Possess broad technical knowledge: production and office solutions, networking in both the centralized as well as distributed enterprise production environments, client applications, emerging technologies, etc
• Design, consult, implement, and/or manage client-related hardware/software solutions (e.g. graphics design/pre-press services, third party or unique software configurations, e-business systems administration, data/content/ repository management, etc.)
• Excel in the following software applications: MS Office Suite, MS Project, page layout/design, web browser, anti-virus
• Detailed understanding of workflow products, ability to create specific client workflows, integration of workflow engines with products/systems to provide automated services
• Actively assist Manager to resolve day-to-day technical issues and implement corrective actions. Establish working relationships with technical groups and external customer’s departments (e.g. IT) to provide 100% customer satisfaction
• Work closely with the Analyst and Account Team to consult, design, implement, and support hardware/software solutions required by Client Operations contracts
• Deploy document technology and infrastructure programs integration of tools and processes to support managed services initiatives and infrastructure programs
• Mentor on-site client associates and transfer skills that will enable the client associates to perform standard, frequently occurring tasks related to product function, connectivity, and software
• Manage the technical implementation and integration of low to mid-level complexity projects or works on complex projects under the guidance subject matter expert articulate and deliver technology and workflow training in a non-threatening, comfortable, and inviting manner
• Strong initiative to work successfully with different organizations within company and the various third party partners
• Validate cross-functional leadership with team participation
• Demonstrate presentation, communication, negotiation and interpersonal skills to establish working relationships with technical groups and external customer’s departments (e.g. IT)
• Working technical knowledge of Office and /or Production products/systems
• Road systems knowledge; including operating systems, networks, software applications, and hardware connectivity
• People development and training skills
• Ability to deploy document technology and Infrastructure programs / Integration of tools and processes
• Demonstrate ability to perform basic PC operation skills, Window and web navigation
• Ability to perform basic math skills (multiplication, division and percentages)
• 3 years’ computer systems/applications and project coordination experience
• Broad knowledge of graphics and design
• Minimum: High School diploma or equivalent or equivalent work experience, in a technical/production systems environment
• Preferred: Bachelor’s Degree
• Electronic Document and Printing Professional Certification (EDPP) desirable
• Working knowledge of at least one of the following scripting language: VBScript, Perl languages, batch scripts
• Knowledge of Windows Server family products (specifically IIS and SQL Server)
• Knowledge of virtualization software (specifically VMWare family)
• Good knowledge of Microsoft Office (specifically Excel)
• Knowledge of Linux OS will be considered a plus
• ITIL foundation processes knowledge will be considered a plus
• At least university bachelor (i.e. 15 years of education), in IT area
• Years of previous experience: at least 3/5 years
• Preferred experience in IT projects and client support
• Short experience as developer / IT specialist is considered a plus
• Assist customers by troubleshooting software at a highly professional level
• Analyze and identify symptoms of a problem to provide an end-to-end solution
• Consult customers with data/web/design workflow and implementation
• Maintain up-to-date knowledge of software and resources
• Provide guidance to fellow team members as a subject matter expert
• Product Knwoledge or Certification
• Preferred Bachelor degree in a information technical related field or an equivalent and relevant combination of education, AIDC experience and idustry recognized certifications
• Knowledge of Industry related technology and applications: familiarity with Bar Code Symbologies, Imaging technology, Barcode Label Printer is preferred
• Working knowledge of WLAN/GSM/GPRS/EDGE/CDMA/3G/4G/GPS/BT communication protocols is preferred
• Experience with, and in-depth knowledge of networks and wireless network connectivity is preferred
• Experience with Telnet and TCP/IP protocols is preferred
• Experience with wide range of operating systems incl. Windows CE, Windows Mobile and Android is preferred
• Strong problem solving skills, ability to quickly and correctly assess the impact, complexity and urgency of technical problems reported by customers is a must
• Fluent Korean in both written and spoken is a must
• Fluent Mandarin in both written and spoken is a must
• Good English in written is preferred
• Willing to work on 08:00 ~ 17:00
• Utilize his/her technical ability to prioritize Level II support issues and respond appropriately to multiple critical situations
• Bachelor’s degree or equivalent in Math, Communications, Computer Science or related field with experience in software application customer support
• Previous SQL scripting and database experience with MS SQL and Oracle platforms
• Solid written communication skills to provide accurate technical documentation
• Supports an environment that motivates others and builds morale
• Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships
• Ability to effectively communicate with various users
• Uses effective communication and listening skills in order to work with others and problem solve
• Ability to quickly gather information from and disseminate information to the appropriate parties
• Ability to present technical information at training classes
• Ability to assist in trouble-shooting, including quickly identifying problems and acting appropriately
• Develops practical and thorough solutions to address all aspects of identified problems
• Identifies problems and uses appropriate sources to research technical solutions
• Ability to independently apply technical judgment to standard applications and systems
• Ability to track and document information between multiple parties
• Experience in coordinating resource requirements
• Pays attention to detail and has solid organizational skills
• Ability to schedule and prioritize in order to meet deadlines
• Proficiency in Microsoft Office Productivity Suite (Word, Excel, Power Point, and Outlook)
• Expertise in computer networking as well as experience with consumer routers, switches and VPN clients
• Knowledge of software delivery techniques
• Knowledge of current Microsoft operating systems troubleshooting
• Experience providing floor support and help desk analysis for networked end user computers
• Foundational programing experience with scripting, with an emphasis in windows batch/command scripts, visual basic scripting, and PowerShell
• Strong technical knowledge in one of the following: software, hardware, and networking, particularly troubleshooting, repair, sales, etc
• Prior experience in customer service or call center environment IP protocol and network experience highly desirable
• Working knowledge of client technical systems Solid understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
• Sound problem solving skills with linear and logical troubleshooting skills Process knowledge, assessment, design and documentation skills
• Team player with strong interpersonal skills Strong oral and written communication skills
• Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Skilled in multi-tasking Ability to work independently with minimal supervision
• Ability to remain calm under pressure and work in a concise, clear and focused manner
• Demonstrated ability to work with a team. Able to work a 24 hour, 7 day rotation schedule if required
• Associate’s degree in related field or advanced vocational training with 2 -4 years related experience or 3 + years of related work experience
• 3 + years’ experience in UNIX or Windows Networking Administration or Technical Support
• Working on some Holidays required
• Computer skills, including experience operating within a Windows environment and proficient internet navigation skills
• Ability to perform light hand activity work at a computer/telephone station in an office environment
• Ability to communicate in a clear and effective manner, both verbally and in writing
• Intermediate to advanced customer service skill, which includes patience, plus the ability to listen carefully, empathize, analyze, and adapt to customer situations
• Intermediate to advanced problem solving skills with ability to identify root cause of customer issue
• Able to work flexible work schedule as required
• Ability to provide customer satisfaction while adhering to policy and procedure
• Courtesy blended with empathy, understanding, and patience
• Enthusiasm and positive responses
• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly
• Builds images and software packages to deploy
• Assists Student Workers and Support Tech I with Student Help Desk support issues
• Assists in the supervision of Student Workers and/or temporary workers
• Ensures lab equipment is meeting the requirements of the Academic delivery
• Assists in maintaining lab security of equipment and software at all sites
• Assists with network, sever, and telecommunication support
• Follows standard operating guides and ensures compliance
• Participates in training and evaluative sessions and recommends methods to improve lab environments
• Performs troubleshooting and support functions for staff, students, and faculty
• 2 years of experience with desktop support or in a help desk
• 2 years of experience with Microsoft Active Directory in a large network environment
• MCP and A+ certification desired
• Good working knowledge with Hardware/Software installation in a network environment
• Knowledge of printer troubleshooting and repair
• Strong interpersonal communication skills required
• Ability to effectively communicate in a professional manner
• Pleasant and professional phone etiquette
• Strong organizational skills and ability to effectively prioritize work to meet established deadlines
• Ability to work with minimal supervision and ability to handle non-standard events
• Must be a team player, have a positive attitude and be flexible
• Requires independent analysis and judgment skills in using prior experience and knowledge of Steelcase’s Integrated Technology products to successfully resolve standard and non-standard customer support issues
• Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks
• Ability to travel up to 10%, as needed to successfully perform assigned role
• Bachelor’s degree in IT or Technical / Audio Visual field
• Minimum of 3 years of technical support or customer service experience
• Technical proficiency of commonly used operating systems
• Preferred experience with TCP/IP Networking, AV connections and Exchange
• Fluent in English and French or German
• Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction
• Interfaces with Technical Support leadership as required
• Solicits information from other departments relative to Customer Support/Satisfaction
• Generates reports as required
• Performs other miscellaneous as assigned
• Minimum two-year degree or equivalent course experience in computer science/equipment or electronics
• Proven oral/written communication and interpersonal skills
• Previous technical sales experience
• In-depth knowledge of computer hardware
• Knowledge of computer networks
• Hand knowledge of Microsoft Office software
• Associates or Bachelor’s degree in Computer and Information Science, or equivalent level of experience
• Minimum two years experience in system development or technical systems support role
• Bandwidth-intensive data streaming over an IP network
• Computer hardware, specifically high-performance server and storage hardware
• Advanced Windows configuration and management
• Electronics and Mechanics
• Software and firmware
• Video compression
• Digital optics and/or photography
• Troubleshooting of Avigilon hardware and software products through remote and virtual systems (phone, email, VPN)
• Gather customers’ information to determine root issues and analyze symptoms
• Provide knowledgeable and exceptional customer experiences while also solving their issues
• Diagnose and resolve technical hardware and software issues involving internet connectivity, Cisco router and switch issues
• Thoroughly document customer interactions and issues for future knowledge sharing – document support incidents and/or common critical issues
• Handle customer complaints and escalations by talking to customers directly
• Ability and eagerness to handle multiple priorities within a fast paced environment and ultimately ensuring the best customer experience
• Assist customers with installation, operational, maintenance and or training related inquiries for products and applications
• 1+ years’ experience providing technical support
• Self-motivated and focused with a passion for technology and an aptitude for customer happiness
• Ability to learn and understand new ideas and concepts
• Pleasant, friendly style of verbal and written communication
• Excellent knowledge of networking principles and IP communication
• Intimate knowledge and experience with Windows troubleshooting tools and techniques
• Experience with computer hardware/network equipment configuration and troubleshooting
• Technical support experience in a contact center environment
• College degree or diploma of technology
• Microsoft and/or Cisco certifications
• Prior experience in surveillance industry
• Digital photography hobbyist
• Multilingual
• Prior QlikView development or administrative experience a plus but not required
• Experience working with application technical support in an administrative capacity
• Knowledge of Windows Server Environments: Windows Servers, IIS, SQL and Client Server Environments/Web Applications
• Advanced experience with MS Office
• Knowledge of AppDynamics and/or NetBackup a plus
• Strong interpersonal skills, working well both individually and with peers and vendors
• Flexible and effective at multi-tasking, with the ability to meet aggressive deadlines
• Applies knowledge, technical skills and sound judgment to involve stakeholders and superiors in decision making
• Become proficient with GCU systems, technical support resources, and customer service skills
• Provide front-line telephone, e-mail, live chat, social media, and in-person support, ensuring quick and optimal outcomes
• Efficiently identify underlying problems, guide the resolution process, provide accurate answers and helpful training, and effectively resolve issues
• Be a role model to student workers, including the areas of accountability, performance, attendance practices, and maintaining a positive work environment
• Ensure that quality standards are met and excellent customer service is provided. Consistently meet or exceed personal and team metrics
• Assist team leaders with quality evaluations and coaching of team members
• Follow all policies and procedures
• Minimum 2 years customer service, technical support, or contact center experience preferred
• Strong verbal and written communications skills with a customer-service focus and the ability to remain productive, professional, and positive under all circumstances
• Experience with and knowledge of a variety of business office applications and Internet utility software
• Ability to type 30 wpm while interacting with customers and system-based tools
• Effective coaching/mentoring skills
• Adaptable and able to thrive in a fast-past, demanding environment
• Available to work flexible hours. Shifts can vary from 6:00 am to 12:00 am
• Stays focused under pressure
• Meets attendance/punctuality expectations
• Two years of related technical experience in a call center environment
• One year of payment industry merchant support experience a plus
• A+ or MCDST certified a plus
• Applies necessary job knowledge, product knowledge, and functional/technical skills
• Understands the need for escalation based upon complexity of the issue
• Keeps knowledge and skills up to date, including learning several software solutions and various operating systems
• Good understanding of Windows operating systems, XP and later
• Good understanding of troubleshooting web-based browser applications
• Able to relay technical and industry specific information into layman's terms for end users
• Be the contact window of global support team and China service team; keep regular exchange to support local market
• Detect systematical quality problems by doing quality survey and system data analysis. Alert manufacturing on products quality control, or propose product improvement direction, or work out complete solution for installed base
• Support knowledge base construction of dedicated product lines
• Lead product expert team to build local technical support system and communication channel for dedicated product lines
• Work as case mgr to support China service on escalated technical issues and repeat calls
• Be Responsible for FSE competence improvement, participate in competence evaluation system construction, training program development and training courses delivery
• Involved in new products R&D, NPI launch, especially China for China programs
• BS degree or above (master is preferred) in analytical chemistry, chemical engineering, automation or equivalent required, with General Analytical Instrument /Spectrometry product knowledge
• 2-6 years working experience on analytical instrument (AAS, ICP, ICP-MS, OES). Fluent skills on Excel, PPT are a compulsory
• High-degree of executive problem-solving capability with logical and systematical mind set
• Willing to learn new technical and new skills
• Must have the ability to work independently, have effective communication skills, interpersonal, listening, speaking and written skills
• Effective oral and written communication skills in English (prefer > CET 6)
• Project management skill is preferred
• Maintain high standards in terms of personal appearance and hygiene, personal conduct and respect of company property
• Undertake proactive activities such as taking system backups along with chargeable work as required
• Observe the status and condition of systems and environments during maintenance or other activities. Highlight and progress any concerns surrounding functionality, best practise, and recommended software/hardware releases
• Work to respond and close cases within our SLA’s and in line with ITIL guidelines
• Provide out of hours support, liaising with customers (and on-call management as necessary) as part of the on-call team
• Provide triage and technical escalation support to the field engineering teams
• Engage, own and drive vendor and third party escalations through to a satisfactory conclusion in a timely manner
• Be accountable to our customers, internal and external, for progressing problems and/or incidents to conclusion. This extends to internal and external escalations where appropriate
• Effectively communicate with the management team, account managers, KASM’s and the help desk as required to ensure that all parties have the appropriate level of information at all times
• Use experience to analyse cases, identify and highlight potential trends
• Realise commercial opportunities for expansions, upgrades or services and flag them to the appropriate person(s)
• Demonstrate a proactive approach to handling the most difficult and/or advanced situations. Owning both customer and vendor engagement
• Embrace internal knowledge transfer by organising sessions and creating/sharing support documentation
• Directly support the management team on site or remotely as a technical expert
• Build and maintain relationships with client side support management and outside partners
• Champion escalated service issues and service delivery initiatives by troubleshooting first line cases related to hardware and software, installations and configuration
• Analyzing client databases and log files to support swift problem resolution and minimize ticket escalations to Q.A. or engineering
• Perform in-depth analysis/review to ensure the delivery of accurate and comprehensive problem tickets escalated to Q.A or engineering departments
• Maintain a high standard of helpdesk support product knowledge through ongoing worldwide support team training
• Coordinate/Plan new customer installations and guide new customers through installation process
• Oversee and report on product deployment projects
• Report and monitor product performance, support trends and anticipate future consequences for recommendation of process improvements, service enhancements, or product improvements
• Administer customer RMA and support reporting from tools such as Salesforce, SAP, MS Excel or MS Access
• People oriented fast thinker with flexible positive attitude
• Ability to take direction and follow practices and procedures consistently and accurately
• Experience with priority management based on severity of issue, customer sensitivity, customer and revenue impact
• Strong organizational skills, negotiating, planning and directing numerous activities and resources
• Proficiency with web and client based reporting tools, experience with Salesforce, Test Track and JIRA is an asset
• Diploma or degree in computer science, information technology or business, industry certification and/or equivalent experience
• Troubleshoot issues related to proprietary and web based applications used by customers. This involves evaluating the nature of the problem, determining the appropriate solution and providing assistance to resolve the situation for the customer
• Provide Remote Desktop support to Customers
• Communicate with customers and distributors in a polite, professional and friendly manner
• Ability to communicate technical issues in a easily understood manner
• Work within specified service level agreements for response and issue closures times
• Monitor, respond, update and close tickets sent to the team via a proprietary system and SalesForce.com. Experience using Salesforce.com as a ticket system would be regarded as a significant plus
• Monitor and respond to emails sent to a common team inbox
• Use of the customer service phone queue system. Experience using CISCO phone system is a plus
• General knowledge of company products and offerings
• Contribute to and maintenance of the shared team knowledge base and procedures
• Work with company support teams and Distributors across Europe and Asia Pacific
• Escalate issues to other teams or management as required
• Identify process and other improvements within the department
• Train new team members or members of other departments on topics related to Technical Support
• Participate in special projects and/or training when requested
• Ensures the effective fulfillment of objectives and deadlines assigned to the group
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
• Participate in proactive team efforts to achieve departmental and company goals
• Clearly document issues and solutions in the ticketing system
• Effectively share information through various methods, such as …
• Degree/ Diploma in Engineering / Life Science
• Minimum 6 years software/hardware help desk and/or front line customer service experience
• Experience working in the Healthcare, Pharmaceutical or Medical Device industry is desireable
• Excellent level of English, writing and reading required. Ideally the candidate can speak another language. The following would be regarded as a plus (Mandarin, Cantonese, Japanese or others)
• Ability to write routine reports
• Ability to actively perform both internal and external correspondence
• Ability to listen and speak effectively
• Effectively troubleshoot and solve incidents related to client OS (Win7, Win10), Microsoft Office applications, other basic applications (Adobe, VPN Client) and network issues
• Responsible for dispatching (incl. prioritization and categorization), receiving, solving and closing incidents through the IT Service Management system
• Establish, maintain, and increase user satisfaction through professional, courteous, and caring service
• Document, track, and monitor problems to ensure a timely resolution
• Help make users productive
• Offer guidance and help users solve common IT problems
• Document issues and follow up with users
• Know when to redirect problems that require an onsite solution
• Use remote control tools to control a user’s machine to troubleshoot problems
• Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems
• Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications
• Exchange Experience
• Active Directory Experience
• Windows 7 & 10 experience
• Microsoft Office 2013/2016
• Networking – Understanding of TCP/IP, DNS, WINS, LAN/WAN
• Experience working with 2008 servers – i.e. creating domain accounts, active directory
• Experience with computer hardware – installing and troubleshooting/diagnosing
• Experience with iOS devices
• Understanding of ITIL Incident Management process
• Customer Service Orientation - Provides customers with quality experiences, establishing and maintaining effective relationships with both internal and/or external customers
• Conscientiousness – The state of being thorough, careful and vigilant, i.e. the desire to do the job right the first time
• Ability to Multi-task – No two days are ever alike, so flexibility and ability to adapt to a constantly changing level of time demands is required
• Meet Commitments - Constantly strive for 100% complete and accurate deliverables to internal and external customers within a very short time period (typically same business day)
• Listening - Consistently practice attentive and active listening and accurately restate the opinions of others
• Communication – Professional written and verbal communication are a must. Conveying a clear and complete message the first time is critical
• A minimum of 1 year of experience working in a flight scheduling/dispatching department
• Under minimal supervision will monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradation
• Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers
• Perform complex and escalated troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc
• Triage complex problems, taking corrective action to ensure availability and minimize downtime
• Develop detailed technical documentation and standard operating procedures to perform various responsibilities
• Answer internal or external users inquiries regarding computer hardware and software to resolve complex problems
• Enter commands and observe system functioning to verify correct operations and detect errors
• Configure and set up workstations and laptops
• Participate in troubleshooting and quickly arrive at workable solutions
• Advise others on resolution and solutions in issues
• Participate in the resolution of end users desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware
• Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc
• 3+ years of Service Desk Specialist experience
• 2-year technical degree + Bachelors degree required; technical certifications and/or equivalent work experience
• Written/verbal communication/technical writing documentation/SOP development
• Ability to perform complex troubleshooting for IT infrastructure
• Ability to troubleshoot operations issues
• Ability to complete complex hardware/software installations
• Ability to troubleshoot complete hardware/software issues
• Recommending or performing complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software
• Supervising and supporting major computer system and laptop deployments, and similar projects
• Responding in a timely fashion to client inquiries and escalated issues concerning operation of client-owned assets
• Providing updates, status and completion information to management regarding all assigned incidents, requests, and projects
• Providing regular updates to tickets within the work queue with frequency depending on priority level
• Escalating all high priority or sensitive customer requests/concerns to the Technical Director, or when appropriate, the CIO
• Controlling coordination with affected end user departments
• Testing and evaluating specified software packages, proposed hardware and software to determine efficiency, reliability, and compatibility with existing computer systems, peripherals and the network
• Responsible for handling higher level projects including: coordination of in-person registration setup and breakdown, project planning and coordinating with other individuals for project completion and/or progress reporting
• Maintaining the highest level of customer service as set forth by the Ellucian general competencies
• Contributing to development of yearly learning plan and complete plan as instructed by supervisor
• Coordinating activities with the Help Desk and Desktop Support, Network Services, Enterprise Application Services and other team members
• Properly delegating appropriate work to student technicians based on need and workload
• Producing relevant documentation surrounding operational processes and process improvement
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Knowledge of relevant software computer applications and equipment
• Multi-tasking capabilities
• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Experience with Linux or other command line interfaces
• Bachelors degree or 2 years technical support experience
• Electrical/HVAC Energy Management Systems experience
• Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software problems
• Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction
• Escalates to or consults with senior staff when solution is unclear
• Reports problems with procedures and suggests improvements
• Provides phone and e-mail support on all Cepheid product lines
• Documents customer reported complaints in the complaint management system
• Follows procedures to ensure adequate complaint handling into call tracking database
• Follows procedures set forth in ISO regulations and QSR for medical device
• Conducts preliminary investigation and data collection for technical problems of diverse scope
• Escalates complaints to the Senior Technical Support Specialist as necessary
• Serves as a product specialist (i.e. super-user, subject matter expert) in at least one product line and serves as trainer, resource, and mentor to other staff
• Represents Technical Support in project and/or operations teams and communicates contributions and findings back to Technical Support
• B.S. or M.S. in Science or Clinical Laboratory Science
• 3 years of relevant experience in Assay Development or as a Medical Laboratory Technician/Clinical Laboratory Scientist
• 2 years of Customer Service experience preferably in Technical Support
• Good understanding and ability to follow complex procedures and processes
• Knowledge of molecular diagnostics
• Knowledge and application of commercial computer application packages (MS Office, IE, etc.)
• Outstanding troubleshooting and problem-solving skills
• Thrives in dynamic, fast-paced, and constantly changing environment
• Self-motivated, organized, and with strong attention to detail
• Flexible to work different shifts, weekends, and holidays as necessary
• Knowledge of Cepheid product lines
• Ability to interface with customers in English, Spanish or French (or other languages)
• Physical Demands: Extended computer-telephone interactive tasks
• Experience working in a regulated environment (FDA/ISO) for 1 year
• Advanced Problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to senior technical staff
• The Ability to communicate work flow, and advanced steps to lower level staff
• Advanced understanding of TCP/IP, DHCP and DNS, including the capacity to troubleshoot problems and communicate issues clearly to senior staff
• Experience with managing advanced A/V conferencing systems, including advanced troubleshooting, basic vendor relations and staff training
• Ability to work alone as well as part of a team as needed
• Knowledge of Windows and Mac OS
• Experience with Casper Mac Management suite a plus
• Maintain daily performance of computer systems
• Provide technical software, hardware and network problem resolution
• Respond to queries either in person, over the phone, by email, and ticketing system
• Maintains records, logs and reports of assistance
• Ask questions to determine nature of problem
• Train others in computer systems
• Walk users through problem-solving processes
• Download and test new versions of client software for workstations and make recommendations based on findings
• Research software products and applicability to organizational environment
• Trains users in learning new company-provided applications and assists in problem solving for applications issues
• Suggest training ideas for users based upon interaction from resolving support requests
• Maintain inventory of all equipment, software and software licenses
• Virus/Spyware removal
• Assist with onboarding of new users
• Clean up computers (for better performance)
• Run diagnostic programs and do research to resolve problems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Participate in team meetings, providing input and suggestions
• Additional or different functions may be assigned from time to time
• Understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk
• As part of the responsibilities for this role, you will understand and readily support Envestnet’s established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk
• Act as third level of support responding to customer inquiries received through facsimile, e-mail, telephone or other communication method and related to any range of the FARO’s products. Make inquiries to determine the nature and extent of problem and to isolate areas of concern. Identify causes of problems and provide solutions to customers. Structure solutions to suit user circumstances and level of competency and communicate through means suited to user requirements. Ability to handle high call volume and correspondence; multi-task and escalate to Tier 4 as needed
• Determine the requirement for units to be returned for inside service, provide return authorizations and communicate shipping requirements and arrangements to customers as required. Prepare required internal documentation to facilitate the return of customer units for repair services
• Determine the requirement for Applications Engineering to visit with customers to resolve problems on site due to unique circumstances of customer applications. Make required arrangements and communications and track open inquiry to ensure satisfactory closure for the customer
• Document user interactions, inquiries and problems via multiple database programs. Identify trends in support requirements, notify engineering staff as to significant trends and recommend the inclusion of information in on-line help program, manuals or other resources to respond to issues repeatedly raised by customers. Contact third party software developers to determine solutions for common interface problems and incorporate solutions into responses to customers. Prepare and issue specific instructions for customers related to commonly recurring problems
• Process customer orders and sales orders for accessories, warranties, repairs and software. Enter data relating to customers and sales and maintain customer database in computer system. Quote customers for services, replacement parts, extended warranties and provide recommendations for pre-sale support. Research and determine customer accounting terms, proof reading all legal documents (purchase orders), facilitating the invoicing and billing process by providing a customer with requested invoices
• Follow up on open service inquiries to ensure that customers receive solutions are satisfied with the solution
• Familiar with standard concepts, policies, practices and procedures within Faro’s organization. Relies on experience and judgment to plan and accomplish goals
• Develop technical solutions & guides (including manuals, fast faxes, diagnostic flow charts and online solutions) related to hardware, software and setup errors for AE, sales reps, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Diagnose and troubleshoot customer issues using resources that include solution database, diagnostics flow charts, senior members and other departments. Provide in depth application support via assorted media including phones and online conferencing
• Evaluate customer’s software data requirements, pictures, plans & technical drawings when directed. Interpret drawings, CAD data, GD&T and inspection plans in order to prepare necessary documentation and provide application specific assistance and support the customer
• Perform any range of reporting and administrative activities involved in planning, managing and reporting on customer activities and ensuring the availability of resources required for operation of the function. Gather and compile data and prepare and issue any range of periodic reports relating to activities, performance, customer concerns, variances from policy. Prepare materials for presentations to AE, sales staff and customers. Prepare information as articles for publication to customers or potential customers as to new features, applications or information related to products
• Facilitate support for internal customers (other departments) and direct them to appropriate solution avenue(s)
• Support Tier 2, mentor and guide
• Perform Tier 2 duties in a backup capacity when needed
• Performs other duties and task as assigned by their supervisor/mana
• Strong interpersonal and written and verbal communication skills
• Proficient in the use of a Computer, Word and Excel knowledge required
• Knowledge of x-ray systems a plus
• AS in Engineering, Electronics, Information Systems or equivalent education and experience
• Promptly report customer complaints per the Masimo Quality System
• Repair/replacement of returned products & enter all transactions into the QMS (Agile)
• Responsible as a delegate for Pest control management
• Responsible of the calibration and maintenance activities of local testing equipment & tools
• Minimum 3 years related experience in a technical support/ medical industry preferred
• Fluent in local language. Must be conversant in English (read, write, speak). Other languages a plus
• Experience in Medical devices industry preferred
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
• Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
• Performance monitoring, troubleshooting, and tuning for all end-user systems
• Diagnose, troubleshoot, and resolve PC hardware and software issues
• 1+ years of technical support experience or equivalent academic experience
• Knowledge of Windows OS, PC/laptop hardware architecture, MS Office Suite, MS Exchange, MS Outlook, antiviral troubleshooting
• A minimum of 3 years of hands on diagnostic support for Ag or heavy duty/automotive equipment experience OR an Associates/Technical degree in a related field
• A minimum of 3 years of experience using CAN bus/ OBD II (On-Board Diagnostics) Interface equipment to diagnose issues OR relevant education
• A minimum of 3 years of experience troubleshooting electronic systems for agricultural, automotive, or heavy duty equipment OR relevant education
• Previous hands-on experience with Combines and/or wind rowers
• Previous experience working at an Ag Dealership in a Technical Support role
• Previous experience working with Volt Ohms Meter (VOM), On-Board Diagnostics (OBD2), or any other type of related diagnostic tools
• Maintains accurate, concise and fact-based call logs and journal entries (includes call analysis and equipment staging results)
• May be required to perform occasional on-site technical support
• Manages open call backlog ensuring the calls are handles to closure in a timely fashion
• Supports the product knowledgebase by publishing, creating, and updating solutions and product support bulletins
• Interfaces with external groups and/or functions
• Recommends product/process improvements and preventative actions
• Associates/Technical degree in Electronics or Computer Science preferred
• Three years’ experience in technical support or service (including installation and maintenance of hardware or software controlled products); five years’ preferred
• Specialized computer training and/ or certification (MSCE, MCP, or similar
• Familiarity with Call Management Systems, Knowledge Based Systems, and Help Desk Operations
• Reviewing, correcting and advising on Technical Publications (customer bulletins, product inserts, etc.) prior to public release. Expectation is to stay current on company/customer communications and the latest in medical technologies. Maintaining a continual learning process to remain informed of changes in relevant hardware, software and reagents
• Utilizing, participating, and providing input into troubleshooting schemes and guides to resolve customer problems. Consulting with key resources as needed. Accurately documenting events and sequence of events in applicable database systems. Identifying potentially damaging customer account issues and escalating for action/implementation to maintain/retain customer accounts
• May provide direct technical support to internal and external customers including coaching of Technical Support Specialists. May field travel for customer interaction/cessation of problem situations leading to process changes that improve overall customer service
• Designing, developing, presenting and evaluating technical training programs
• Respond to customer requests via calls, emails and ticket system requests
• Follow up with customers to ensure satisfaction
• Document, dispatch and escalate requests to dev team
• Monitoring the system status and results
• Training and help customer use our tools
• Brings best practice to customer, help optimize working progress
• Collect ideas to help dev team develop and optimize tool features
• Support for banking online and mobile banking to Banking Online users, vendors, and employees
• Liaise with internal IT groups and external vendors regarding decision support system maintenance
• Submission of vendor Production incident Reports
• All tasks involved in new version implementations
• Complex Network Troubleshooting
• Define and document all technical support procedures
• Proactively identify and suggest product and/or process improvements to increase efficiency
• Monitors existing applications making recommendations for improved performance and service to the application user
• Allow him/her to straddle both customer service and technical support areas
• Diagnose and answer complex problems related to ISP/internet and network connectivity and related software
• Provide solutions to difficult technical issues associated with specific products
• Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions
• Identify appropriate direction of escalated issues, communicate affectively, maintain Escalation records and insure up to date status
• Document and maintain a comprehensive list of Technical Support issues and resolutions within a database
• Ensure quality and productivity is achieved
• Continuously builds knowledge, keeping up-to-date on technological aspects of the job and changing technical demands
• Identify opportunities and provide feedback relating to continuous department improvement
• Proactively identify and accept additional responsibilities
• Develops internal resources
• Involved in Continuous Improvement
• Two to three years experience in bank product service/operations
• BA, BS degree or equivalent
• Experience with online banking products, and mobile devices
• One to two years experience with Help Desk or equivalent technical support role
• Exceptional customer service skills with the ability to adequately communicate technical concepts
• Working knowledge of Online and Mobile Banking Products and Services
• Good working knowledge of Android, Apple, and Microsoft Mobile devices
• Proficient understanding of PC operating systems and a strong knowledge of major Web browsers
• Proficient understanding of First Tennessee legacy systems and systems of record
• Has high dependability and follow-through without supervision
• Demonstrated ability to manage priorities
• Ability to work with internal stakeholders and external vendors
• Excellent written, verbal, and telephone communication skills
• Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues
• Log issues received from customers via phone and email in trouble ticket tracking application
• Take ownership of the issue from initial call to resolution and closure
• Server administration (Windows and Linux)
• Group Policy management
• Perform weekly security event log analysis every 7 days or less
• Perform Antivirus Update every 4 weeks and verify that all systems received the update
• Monitor/manage backup solution and procedures
• Document special requirements identified by the Government Contracting Agency (GCA)
• Experience with Group Policy management and Organizational Unit structure
• Familiarity with vulnerability assessment tools (e.g. Retina, SCAP)
• Familiarity with disk imaging and backup solutions
• Familiarity with diskless images (iSCSI)
• Strong computer skills and familiarity with remote diagnostic tools
• Experience with telecommunication test and measurement equipment
• Knowledge or experience regarding fiber-optic telecommunication infrastructure
• Field experience for installation or maintenance an asset
• Customer oriented attitude and solution approach
• Sense of responsibility, ownership, and high level of autonomy
• Troubleshooting skills, with a thorough and systematic approach
• Excellent communicator with the ability to adjust to the customer level
• As a Technical Support Specialist you will represent Xtime in customer communication via phone and email to assist customers in resolving technical issues
• Identify / resolve issues that prevent users from utilizing our software
• 2 years previous customer service or phone support experience
• 2 years previous experience in the technical support field
• Experience supporting online products and services
• Working knowledge of HTML
• Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc
• Experience with ZenDesk or SalesForce
• Experience supporting mobile devices such as IOS and Android
• Experience supporting a CRM system
• Must have excellent communication skills and an ability to write effectively and clearly
• Ability to provide support using phone, email, web meetings, and/or remote desktop tools to solve customer issues
• Ability to analyze, troubleshoot and provide evidence of issues related to systems interaction and application behavior
• Proficient in spoken and written Mandarin (Traditional) as this role requires to be familiar with Taiwan market
• Recent technical certifications like A+ and Network+ or any Microsoft certifications a plus
• Worked in a position supporting network products, and/or installing and configuring networks is preferred
• Supports and resolves stores' Point-Of-Sales (POS) Systems issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues
• Tracks incidents, documents problems and solutions, and records all activity and communications
• Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational
• Provides training for procedural problems associated with terminal functionality
• Resolves 90% on going problems through verbal instructions on corrective action
• Initiates service dispatches to the various vendors of terminals
• Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail
• Monitors the resolution of the problem and status of the call, escalates issues as necessary
• Interfaces with other groups
• Bachelor's Degree in any field
• Proficient in the use of MS Office applications
• Strong interpersonal, organizational, and leadership skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedule, work on weekends and holidays, for 24x7 team operations
• With experience in dealing with US clients
• Call center experience is a plus
• Willing to be hired as Direct-Hired Contractor for 1 year
• Respond in an organized, timely manner to tier one support issues on Salesforce.com and MOSAIC across a base of nearly 800 users that include Salon Sales Consultants, Division Sales Managers, District Sales Managers and Regional Vice Presidents. (Examples of tier one support are the ability to answer all user “how to” questions surrounding system functionality and ability to perform non-technical system maintenance to support a user or the team, i.e. password resets, running reports, etc.)
• Strong computer skills are essential
• Possesses at least intermediate MS Excel skills
• Provides quality service and takes ownership in: resolving incidents / service request; tracking end user systems and device inventory resulting in timely and efficient resolution to incidents / service request evidenced by meeting Brookfield’s clients’ needs, meeting or exceeding Brookfield’s SLA’s and accurate data for asset management
• Proactively seeks information and utilizes creative problem solving skills along with standard operating procedures
• Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising and educating Brookfield’s clients on the use of end user computing hardware
• Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents / service requests, knowledge transfer resulting in efficient and effective incident management
• Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes, and makes recommendations for improvements. Develops and edits customer and technical support knowledge base documentation
• Demonstrates quality service by actively contributing to customer satisfaction through advocating for Brookfield’s client’s needs, escalating incidents and requests, resulting in meeting or exceeding Brookfield’s client’s satisfaction metrics
• Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience
• 5+ years’ experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software
• ITIL Methodology
• A+ Certification would be an asset
• High degree or familiarity with some or all of the following technologies: Windows 7 and 10, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, RSA and Citrix Receiver, Cloud Support (Azure), etc
• High degree or familiarity with some or all of the following hardware: Desktop / Laptop, Blackberry, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
• Knowledge of wide area networks, TCP/IP and Server OS is desired
• Demonstrate ability to establish and maintain effective relationships with Brookfield’s clients management/employees in a manner that consistently meets Brookfield’s expectations for exemplary customer service
• Demonstrate ability to see issues from the customer’s perspective, assesses urgency of requests and responds accordingly
• Ability to communicate clearly and effectively both verbally and in writing, to differing audiences
• May require to travel to various locations outside of the corporate office
• Periodically moves boxes and computer equipment weighing up to 50 lbs
• Positions self to install computer equipment, including under desks
• Punctual, regular, and consistent attendance is required
• Be both support representative and consultant for a variety of subjects related to the Box web application, desktop clients, mobile applications, and other tools with primary focus on the Box platform and APIs
• Speak to users about technical issues in a way they can understand
• Train / share knowledge with the rest of the EMEA User Services team
• BSc Degree in Computer Science or a related field
• Familiarity with SaaS and Cloud technologies
• Familiarity with at least one of the following: Java, PHP, C, C++, C#, Ruby or Python
• Familiarity with mobile platforms, including iOS, Android, Windows Mobile
• An understanding of RESTful API design concepts and the JSON format
• Demonstrated ability managing priorities in a fast-paced environment
• A strong sense of empathy with customers
• 1+ years programming experience
• Familiarity with Identity Management solutions such as Ping Federate, Okta, OneLogin or similar
• Any additional European language are a plus
• Provide day to day technical support for team members related to computer hardware, software, mobile devices and other technical tools and products
• Promptly diagnose and troubleshoot issues for end-users, identifying solutions based on established processes and procedures
• Work collectively to triage, distribute and escalate IT Support tickets
• Gather information and document any steps completed on complex requests and then assign to the proper specialist for tier 2 support when needed
• Become an expert in the technology department structure and the team members responsible for incoming requests that need further support or local implementation
• Assess, maintain, manage and deliver on technical support processes
• Ensure that recurring problems are documented and reported for future reference
• Document and keep knowledge bases up to date
• Ability to commit to weekly work hours of Monday to Friday, between 7:00 AM to 4:00 PM
• Ensures System Availability and minimizes application downtime
• Performs hardware and software upgrades and assigns and maintains user access to network and software
• Troubleshoots software, computer problems and application issues related to server/infrastructure
• Writes reports, Trains users on software / hardware and corrects data-entry errors and performs routine maintenance
• Management of PCI-compliant domain and setting up/troubleshooting FTP
• Maintaining security compliance as well as SSAE16 and assisting with code releases as well as patching of windows servers. Including production validation of application after patching or datacenter changes
• Manage BU interaction with Data Center and Build, maintain and modify PowerShell/VB scripts to support automation of manual processes in a windows environment
• Bachelors degree or commensurate experience
• Two years of experience with end-user support, IT troubleshooting, and/or network infrastructure
• Prior experience with application support and/or proprietary applications
• Development skills, code writing, Java experience and/or scripting knowledge would be a plus
• Delivers world-class customer service
• Provides Tier 1 & 2 support for the campus and associated campuses/remote locations
• Coordinates daily inspections and cleaning of classroom equipment and processes repair tickets accordingly
• Deploys images and software packages
• Assists Student Workers and the IT team with Student Help Desk support issues
• Ensures lab equipment is meeting the requirements of course curriculum guides for academic delivery
• Assists in maintaining the security of the companies assets
• Assists with audio/video, network, sever, and telecommunication support
• Performs troubleshooting and support functions for staff, students, faculty and events
• Provide support for a variety of third party cloud based services
• Maintain inventory, and assist with asset disposal or recycling
• Associate's degree in a technical field preferred
• Experience with SCCM desired
• Familiarity with ServiceNow and the ITIL framework desired
• Knowledge of printer/copier troubleshooting and repair
• This position requires evening and occasional weekend work
• . Positive mind style for team harmony
• . Understand to basic circuit background on hardware
• . Understand to basic middle ware (Assemble), application (C++) language on software
• . Active mindset to customer and field
• Provide desk side support for hands on issues
• Track and log all requests for desktop service into ticket tracking DB
• Resolve incidents and service requests within the required SLA
• Perform Board-Room presentation setups
• Replace failed phones, printers, network cables
• Replace failed hardware on desktop and laptop computers
• Image laptops, desktops, and workstations
• Coordinate office/cubicle setup and moves
• Installation and configuration of network printers
• Operational knowledge of networking, telephone, and infrastructure concepts
• Advanced software and hardware technical skills
• Experience supporting Apple computers
• Strong organizational skills, ability to prioritize tasks
• Ability to deliver outstanding customer service
• Ability to build relationships with the clients
• Strong attention to detail; ability to document problems and solutions
• Possess strong organizational, time management and project management skills with a demonstrated ability to work both independently and within a team environment
• Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook)
• Independently troubleshoot, resolve, and test technical issues for products assigned
• Conduct customer training sessions for products assigned
• Produce and maintain customer training material
• Identify and investigate product and quality system problems, utilizing the complaint handling system where appropriate
• Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction
• Create appropriate documentation for all work performed
• Dispatch field engineers when appropriate
• Engage in special projects as assigned
• Proactively communicate status of special projects and unresolved issues to the Team Leader
• Transition knowledge to other team members through documentation and communication
• Ensure the complete satisfaction of the customers
• Participate in the daily operative support activity that mainly means to receive questions and error reports, coordinate the procedure in all lines, spread information about the progress and in the end make sure that the solution is accepted of the customer
• Constantly follow up issues that is forwarded to our different service providers
• Report bugs and suggestions for improvement from customers
• Represent Technical Support in internal projects
• Act as technical support specialist on all Sierra Wireless network nodes, within the connectivity area
• Continuously work with routine development and keep the information database up to date
• Participate in the planning of system disturbances and send out information to relevant customers
• Handover technical competence to other team members in the support team
• Suggest and implement improvements on tools and in process to streamline the technical support
• Manage our external telephony
• Assist in product trainings, workshops
• Secure satisfied customers
• Answer to defined goals, support process
• All errands well documented in the case management system
• Statistics concerning errands
• Timely and precise reporting on errands and statistics towards closest manager
• At least 3 years of high school education or equivalent training deemed equivalent
• English fluently spoken and written
• Extensive experience in customer contact, both oral and written communication with customers
• Accustomed to work with PC and the Office package and case management systems
• Extensive skills and experience in technical troubleshooting
• Extensive skills and experience in Cloud and IoT, mobile telecommunications and fixed data communication
• Extensive experience in M2M business
• Responsible, driven and solution oriented
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software
• Customer service oriented with excellent communication skills
• Driven to go the extra mile to solve an issue
• Certifications desired (CCNA, CWNA, MCSA, N+, A+) but not required
• College degree in Computer Science or other related field preferred
• Telephone support experience essential with 1-3 years’ experience in a technical support role
• Prior experience in a service environment (3-5 years) working with customers to resolve problems related to computer based electro-mechanical equipment, x-ray, digital imaging, or related medical diagnostic equipment
• Fluency in English is required, as well as French. Dutch or any other language is an asset
• Providing specialized technical support by telephone, email, and/or remote desktop connection
• Developing and maintaining detailed knowledge and skill in supported products and in those products associated with supported products, as required
• Negotiating timeframes for solution implementation with clients and updating clients on progress during problem resolution
• Identifying more complex technical issues for escalation to Senior Technical Support Engineers by effectively using the pre-established escalation processes
• Provide specialized technical support from a remote location either by telephone or email or Remote Desktop Connection
• Identify more complex technical issues for escalation to senior Technical representatives by effectively using the pre-established escalation process
• Assisting with post sales support as needed
• Escalating process or project improvements to relevant parties within the organization in order to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales
• Present Pacom hardware installation and configuration Training classes for VAR and Customer Technical personnel
• Supporting local business units by answering technical questions related to drives and drive applications
• Acting as a member of the regional support team
• Being part of the global virtual support network ensuring a superior customer experience
• Developing the technical support process
• Reporting to interest groups
• Assessing and troubleshooting errors, matching incidents against known problems and errors, then providing a solution or workaround
• Escalating incidents to support areas and management based on set thresholds, and monitoring the progress of escalated incidents
• Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and users upon issue resolution
• Troubleshoot issues such as account login issues, email configuration, application errors and device functionality, and remote device connectivity
• Teach end users how to connect to applications and train them on basic application usage such as Outlook, Excel or Word. Assist new hires with logging in and obtaining appropriate access
• Update documentation to record new equipment installed, new sites, and changes to computer configurations. Maintain an inventory of laptops, workstations, servers, and network hardware
• Work on projects associated with Mobility Support related tasks (i.e., reports, application testing and deployment, application upgrades and enhancements, device upgrades, process improvements, etc.)
• Ability to work independently when assigned a task and follows it through to completion
• Ability to make sound, quick decisions to recover application availability to customers
• Detail and process oriented individual
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Addresses customer requests for technical information
• Performs call intake and follow-up with troubleshooting techniques on hardware and software to deliver a high level of technical support for our customers
• Diagnose and resolve technical hardware and software issues involving internet connectivity through remote management capabilities
• Accurately process and record call transactions using a computer and designated tracking software
• Identify and escalate priority issues per Quality specifications
• Interact internally with local support groups and international partners and colleagues on product quality issues
• Troubleshoot and interact with Application Field Based specialist and Field Service Engineers to find customer orientated solution on complaints
• Documents technical service activities for Service calls, Maintenance and Upgrade Field Visits
• Stay current with new system , software or assay information, changes and updates
• Avoids legal challenges by monitoring compliance with system and assay related to Technical Bulletins and our Quality System and requirements
• Performs special projects as needed
• Working in an international Team
• Excellent customer communication skills
• Ability to troubleshoot technical and applications issues
• Ability to interface effectively with customers over the phone
• Knowledge of clinical/medical laboratories preferred
• Ability to understand, speak and write English and Spanish: any other European language is a plus
• Outgoing/’can-do’ approach
• Calm under pressure, consistent in approach to daily tasks and committed to customer service
• Computer literacy. Familiarity with Microsoft Office a plus
• Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, as well as telecom and wireless issues
• Ensures the accuracy of any and all documentation by maintaining a positive working relationship with Service Desk Associates
• Provides input and recommends solutions for inclusion in the knowledgebase and troubleshooting manuals for use within Incident Management
• Resolution confirmation and closure of incidents
• Detecting potential trends and be a liaison with problem management where applicable
• Detailed knowledge of Microsoft applications
• Basic understanding of various hardware and network configurations
• Preferred knowledge of Macintosh PC hardware and software
• Bachelor’s Degree in Engineering or closely related field
• 5+ years of Relevant IBMS field
• Knowledge on the MS Office
• Knowledge on the ACAD
• BS degree or above in analytical chemistry, chemical engineering, automation or equivalent required, with General Analytical Instrument /Spectrometry product knowledge。
• Solid information technology (IT) knowledge background is a plus
• 2-6 years experience on LC, LC-MS instrument
• At least 3 years’ experience with LIMS and CDS in the pharma and or non-pharma industry
• Demonstrated ability for leadership, team work, motivational and interdisciplinary skills
• Excellent communication, presentation and documentation skills in both Chinese and English
• 25% travel required
• Work is done via Phone, Email, and Chat
• Primary responsibility will be to support the AirClass product
• Secondary responsibility will be to assist the LanSchool and Unified Workspace support engineers
• Taking ownership of technical issues that arise and working with our Development and QA group to resolve more advanced issues when necessary
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem resolution steps
• LI-46801-US
• Provide support for internal and external customers including proper equipment operation and use and diagnosis and troubleshooting problems for field technicians
• Analyze product performance to identify problems and make recommendations to improve and enhance products
• Support new product implementation by working closely with Engineering as products are developed and updated to make recommendations and resolve problems encountered in the field
• Document incoming calls. Develop and maintain information databases as required
• Work with the Training & Documentation group to write technical documentation on products for field technicians’ use including service bulletins, installation instructions and service manuals
• Work with the Training & Documentation group to develop, coordinate, and conduct training programs for field personnel
• Coordinate service activities on assigned products throughout the PDC
• Associates degree in related field and 1-3 years’ experience or equivalent work experience
• 1-2 years’ field service or technical support experience
• Excellent communication skills – both verbal and written including technical writing skills
• Presentation skills with prior training experience
• Computer skills: Proficiency with Windows OS, Microsoft Word, Access, and Excel
• Ability to troubleshoot a variety of PC problems
• Ability to read schematics and pneumatic diagrams
• Ability to work cross-functional
• Effectively respond to requests for technical support, either by phone, email, web chat or in person, in-line with department SLA’s and KPI’s
• Maintain and expand the technical knowledgebase and related digital self-service tools to enable Linx customers to become technically self-reliant
• Participate in product development/launch and improvement projects, completing customer related TTM actions
• Build productive relationships with Linx partners, enabling them to successfully grow their business and to effectively support their customers by
• Taking the lead during partner visits and/or conference calls, reviewing open quality issues, carrying out technical audits, visiting customer sites and identifying/delivering training/coaching as required
• Working with partners to understand their technical and customer service capabilities and develop agree and implement action plans to improve standards and promote best practice
• Proactively contribute to the continuous improvement of Linx and the Technical Support department
• Continually develop your personal technical competence to support all Linx products and technologies
• Demonstrable experience of technical support within a Customer Support/Service environment
• A background in engineering and an understanding of engineering principles (electrical and/or mechanical); this could have been gathered through education or work experience
• Ability to think logically and to proactively troubleshoot technical problems
• The ability to work as part of a team
• Willingness to travel (as required)
• Willingness to continually learn and develop
• Customer Service drive and focus with proactive approach
• Experience working with international companies
• Competence in one or more languages (e.g. Spanish, Portuguese etc…) is advantageous
• Provide support for CAASD’s 126 non-standard applications
• Provide Tier 1 support for ITCS services
• Manage the Service Desk’s loaner pool
• Re-Image & patch loaner laptops
• Dispatch requests in a timely manner to the appropriate ITCS service
• Staff the ITCS Service Desk
• Become thoroughly familiar with ITCS services, products and procedures
• Provide answers to customers and bridge gaps across groups and facilitate better communication to achieve problem resolution
• 3 years Help Desk experience
• Conduct all duties and activities in a safe and environmentally responsible manner
• Wear all required PPE and observe all Health, Safety and Environmental policies
• Assembly and test prototype equipment in preparation for field trials
• Provide technical support and expertise to R&D Engineering staff related to preferred methods of operating down hole tools
• Assist Applications Engineering in writing running and maintenance procedures for new products
• Assist R&D Engineering in writing test plans and procedures, as well as compiling test result in final reports
• Implement and document new tool testing and running procedures, from an operations perspective, to improve tool performance
• Act as a technical resource for field operations inquiries on tool performance and aid in capturing data to improve tool performance
• Work with R&D engineers to identify potential improvements and modifications to new products
• Track performance of newly introduced products and services
• Participate in product development and design review meetings to share expertise from an operational field perspective
• Troubleshoot problems associated with assembly and testing of new products
• Supervise and train field operations personnel on installing and operating/running new products
• Read and understand detailed engineering drawings
• Responsible for day to day upkeep of the R&D workshop. Duties include cleaning workshop, keeping all equipment and tools organized, maintained and in good working order
• Responsible for operating all equipment in the R&D workshop including high pressure pumping equipment, data acquisition systems, and other various test apparatus
• Responsible for operating workshop equipment such as fork lift, overhead crane etc
• Assist R&D engineering staff with general quality assurance, quality control activities
• Receive instruction and perform other duties as directed by the Canadian Engineering Manager
• Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements
• Minimum two-year Engineering Technologist diploma in either Petroleum or Mechanical Engineering
• Minimum of five years relevant oilfield experience in running coiled tubing/down hole tools

Related Job Titles

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

• Technical Support
• Troubleshooting
• Network Maintenance
• Hardware/Software Installation
• System Administration
• Problem Solving
• Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

• Provide technical support to users in a corporate environment.
• Troubleshoot and resolve technical issues related to hardware, software, and networks.
• Assist users with installation of new hardware and software.
• Monitor and maintain system performance and security.
• Create user accounts and manage access.
• Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

• Assisted users with hardware, software, and network issues.
• Installed and configured computers, printers, and other peripherals.
• Developed and implemented system security protocols.
• Researched and resolved technical issues.
• Assisted with the setup and management of Wi- Fi networks.
• Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

Create My Resume

Build a professional resume in just minutes for free.

IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

• Excellent communication skills
• Computer hardware and system troubleshooting
• Ability to identify and resolve technical issues
• Customer service orientation
• Strong problem- solving skills
• Knowledge of computer systems and network configurations

Responsibilities

• Assist customers with technical inquiries through email and phone
• Diagnose and troubleshoot hardware, system and network issues
• Provide customers with technical advice and guidance
• Install, test and configure application software for customers
• Resolve customer complaints in a timely manner
• Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

• Computer troubleshooting
• Network and system maintenance
• Technical support
• Customer service
• Software installation
• Hardware installation
• Problem solving
• Team collaboration

Responsibilities :

• Provided technical support to customers and businesses in resolving computer hardware and software issues.
• Diagnosed software and hardware issues and replaced defective parts.
• Performed system maintenance, software installations, hardware installations, and data entry.
• Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
• Assisted in developing and maintaining procedures for backup, security, and user support.
• Developed strong relationships with customers and colleagues.
• Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

• IT troubleshooting
• Network configuration
• Desktop, server, and application support
• Remote and on- site support
• Problem- solving
• Interpersonal and communication skills
• Installing and configuring computer hardware, software, systems, networks, and printers.
• Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding to queries and providing technical support over the phone and remote access.
• Repairing and replacing hardware and other IT equipment when necessary.
• Testing and evaluating new technology.
• Training staff on new systems or software.
• Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

• Strong problem- solving and troubleshooting abilities
• Customer service oriented
• Knowledge of hardware and software systems
• Proficient with network and security protocols
• Excellent communication and interpersonal skills
• Network administration and installation
• Provided technical support to internal and remote customers
• Installed and configured hardware and software systems
• Resolved software and hardware compatibility issues
• Troubleshot and diagnosed network and security problems
• Monitored system performance and implemented best practices
• Assisted in the installation of new systems, software, and updates
• Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

• Advanced knowledge of Windows, Linux, UNIX and Mac systems
• Experience with hardware and software installation and upgrades
• Familiarity with network architecture and network security systems
• In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
• Proficient in troubleshooting and problem solving
• Excellent communication and customer service skills
• Providing support to users for technical and software issues
• Installing, configuring and troubleshooting hardware and software
• Maintaining and configuring networked and standalone computer systems
• Upgrading existing software and hardware components
• Monitoring performance and security of systems
• Performing security audits and providing security patching
• Troubleshooting, diagnosing and resolving technical issues
• Identifying, researching and resolving user inquiries
• Creating reports and documentation for internal use
• Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

• Technical Troubleshooting
• Network and System Administration
• Database Management
• Operating System Installation and Maintenance
• Software Installation and Configuration
• Customer Service and Technical Assistance
• System Security and Risk Management
• Responding to customer inquiries in a timely and professional fashion
• Diagnosing technical and software issues and providing solutions
• Installing, configuring, and maintaining operating systems, applications, and network software
• Troubleshooting hardware and software problems and providing resolution
• Ensuring system security and performing system backups and data recovery
• Identifying and resolving system performance and security issues
• Maintaining user accounts and access permissions
• Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

• Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
• Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
• Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
• Education: Include your highest level of education and any certifications or specialized training you may have received.
• Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
• Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

• To leverage my technical and customer service skills to provide exceptional support to customers
• To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
• To use my strong interpersonal skills to develop positive relationships with customers and team members
• To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
• To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
• To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

• Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
• Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
• Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
• Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
• Networking: IT support specialists need to be able to install and configure networks and network components.
• Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
• Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
• Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
• Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

• Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
• Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
• Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
• Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
• Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
• Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

• Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
• Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
• Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
• Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Technical Support Specialist Resume Examples (Template & 20+ Tips)

Create a standout technical support specialist resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a technical support specialist position? Look no further! Our technical support specialist resume example article provides a clear and concise guide to creating a standout resume that highlights your skills, experience, and qualifications. Whether you're an experienced professional or just starting out in the field, our sample resume will help you land the technical support specialist job you've been dreaming of.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• Why you should use a resume template

What does a Technical Support Specialist do?

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Troubleshoot technical issues and guide users through step-by-step solutions
• Install, modify, and repair computer hardware and software
• Maintain and update technical documentation and knowledge base
• Collaborate with other IT professionals to resolve complex technical issues
• Ensure all technical issues are properly logged, tracked, and resolved in a timely manner
• Stay current with system information, changes, and updates
• Network Consultant Resume Sample
• Implementation Specialist Resume Sample
• Websphere Developer Resume Sample
• Configuration Manager Resume Sample
• Technology Director Resume Sample
• Technology Manager Resume Sample
• Peoplesoft Consultant Resume Sample
• Functional Tester Resume Sample
• Information Systems Analyst Resume Sample
• Configuration Management Specialist Resume Sample
• DBA Resume Sample
• Sql Developer Resume Sample
• Noc Technician Resume Sample
• Information Security Consultant Resume Sample
• Cyber Security Engineer Resume Sample
• Game Programmer Resume Sample
• Systems Integrator Resume Sample
• Quality Assurance Tester Resume Sample
• Usability Specialist Resume Sample
• Cobol Programmer Resume Sample

What are some responsibilities of a Technical Support Specialist?

• Assisting customers with technical issues related to software, hardware, or network systems
• Troubleshooting and resolving technical problems
• Providing technical support via phone, email, or chat
• Documenting and tracking customer issues and resolutions
• Installing and configuring software and hardware
• Training customers on how to use new software or hardware
• Collaborating with other teams to resolve complex technical problems
• Maintaining and updating technical documentation

Sample Technical Support Specialist Resume for Inspiration

Address: 123 Main St, City, State, ZIP

Email: [email protected]

Phone: (123) 456-7890

John is a customer-focused Technical Support Specialist with 5 years of experience in providing technical assistance and support to clients. He is skilled in troubleshooting and problem-solving, and has a strong background in IT and customer service.

Work Experience

• Technical Support Specialist, ABC Company, City, State, 2018 – Present
• Provided technical support to clients via phone, email, and remote assistance
• Diagnosed and resolved technical hardware and software issues
• Assisted in the deployment and configuration of IT systems and applications
• Help Desk Technician, XYZ Company, City, State, 2016 – 2018
• Handled incoming support requests and provided timely assistance to users
• Performed system upgrades, installations, and troubleshooting
• Created and maintained documentation for IT processes and procedures
• Bachelor of Science in Information Technology, University of ABC, City, State, 2016
• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Proficient in Windows and Mac OS environments
• Knowledge of network protocols and configurations

Certifications

• Microsoft Certified Professional

Fluent in English and Spanish

Resume tips for Technical Support Specialist

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Technical Support Specialist resume tips. We collected the best tips from seasoned Technical Support Specialist - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight relevant technical skills and qualifications.
• Showcase experience in troubleshooting and resolving technical issues.
• Emphasize excellent communication and customer service skills.
• Include any certifications or training related to technical support.
• Provide specific examples of successful problem-solving and customer satisfaction.

Technical Support Specialist Resume Summary Examples

A resume summary or objective for a Technical Support Specialist can help quickly highlight your skills, experience and career goals to potential employers. It provides a concise overview of your qualifications and career aspirations, helping to grab the attention of hiring managers. In a competitive job market, a strong summary or objective can make your resume stand out and increase your chances of landing an interview. For Example:

• Experienced Technical Support Specialist with 5+ years of troubleshooting and resolving hardware and software issues.
• Skilled in providing remote and on-site technical support to users, ensuring minimal downtime and maximum productivity.
• Proficient in diagnosing network-related problems and implementing effective solutions to improve system performance and connectivity.
• Knowledgeable in maintaining and updating help desk documentation and knowledge base articles for swift issue resolution.
• Familiar with various operating systems and applications, including Windows, macOS, and Microsoft Office Suite.

Build a Strong Experience Section for Your Technical Support Specialist Resume

Building a strong experience section for a technical support specialist resume is important because it demonstrates the candidate's proficiency in solving technical issues, troubleshooting software and hardware problems, and providing exceptional customer service. This section also showcases the candidate's work history, highlighting their previous roles in technical support and the skills they have developed over the years. A strong experience section can help a candidate stand out to potential employers and increase their chances of securing a job in the technical support field. For Example:

Technical Support Specialist resume education example

A Technical Support Specialist typically needs at least an associate's degree in a related field such as computer science or information technology. Some employers may require a bachelor's degree in a specialized area. Additionally, certifications in specific software or hardware technologies are often preferred. A combination of formal education and hands-on experience is valuable in this role. Ongoing training and professional development are also essential for staying current in the fast-paced technology industry. Here is an example of an experience listing suitable for a Technical Support Specialist resume:

• Bachelor of Science in Information Technology, ABC University (2015-2019)
• Certification in IT Support, XYZ Institute (2020)

Technical Support Specialist Skills for a Resume

It is important to add skills for a Technical Support Specialist resume because these skills highlight the candidate's ability to troubleshoot technical issues, provide excellent customer service, and effectively communicate complex technical information. These skills demonstrate the candidate's qualifications for the role and can make them stand out as a strong applicant. Soft Skills:

• Communication
• Problem-solving
• Customer service
• Adaptability
• Time management
• Team collaboration
• Attention to detail
• Conflict resolution
• Network Troubleshooting
• Software Installation
• Hardware Repair
• Server Management
• Operating System Maintenance
• Data Backup Solutions
• Database Management
• IT Security Protocols
• Cloud Computing Skills
• Programming Knowledge

Common Mistakes to Avoid When Writing a Technical Support Specialist Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Technical Support Specialist resume

• Highlight relevant technical skills and certifications
• Showcase experience in troubleshooting and problem-solving
• Demonstrate excellent communication and customer service skills
• Emphasize ability to work independently and in a team
• Showcase experience with specific software or systems

Technical Support Specialist Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Assist vendors with networking copier equipment
• Follows University’s core values
• Upholds University’s professional ethics and integrity standards
• Monitor Acxiom’s applications, network, and server environments
• Understand different alert levels and how to respond to each
• Identify problems and resolves issues
• Provide assistance with communications and / or escalations during major incidents
• Manage routine incident and requests tickets with little direction
• Perform triage and restoration activities, such as restarting server application services
• Demonstrated knowledge and understanding of medical devices related to respiratory therapy in a critical care environment including mechanical ventilation, patient monitoring and staff support and training
• A demonstrated ability to understand technical information related to medical devices with strong attention to detail and quality
• Communication and interpersonal skills with a demonstrated ability to communicate ideas and information. Daily contact with confused, concerned or irate customers is the norm-confident demeanor and poise is required
• Interprets end users’ needs and defines appropriate solution
• Responsible for providing technical support to GXS customers via phone and/or electronic format for various GXS products and services
• Diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of GXS products within the established guidelines
• Satisfaction and First Contact Resolution etc

Professional Skills

• Can demonstrate excellent customer orientation skills and problem solving / critical thinking skills
• Excellent communications skills (both verbal and written). Desired Skills/Knowledge/Experience
• Excellent communication skills, problem-solving, and negotiating skills
• Strong troubleshooting skills, analytical problem solving skills, and the ability to interpret/publish technical solutions
• Excellent communications skills with an emphasis on follow-through and tracking. Accurate data entry skills
• Bilingual with strong Japanese written and verbal skills as well as good English written and verbal skills
• Strong technical skills and aptitude: strives to continuously build technical knowledge and skills and help others do the same

How to write Technical Support Specialist Resume

Technical Support Specialist role is responsible for customer, technical, interpersonal, troubleshooting, english, organizational, communications, analytical, computer, software. To write great resume for technical support specialist job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Technical Support Specialist Resume

The section contact information is important in your technical support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Technical Support Specialist Resume

The section work experience is an essential part of your technical support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous technical support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Technical Support Specialist resume experience can include:

• Strong communication skills, both verbal and written with good customer relation skills
• Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines
• Good use of time management skills and soft phone skills
• Strong communication skills with the ability to effectively work with staff and management
• Good written and verbal communication skills in English and Chinese and Administrative skills to document data and daily work activities
• A person with very Good communication skills ,technical skills and who can handle a shift alone with a zeal to learn and achieve in IT is required

Education on a Technical Support Specialist Resume

Make sure to make education a priority on your technical support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Support Specialist Resume

When listing skills on your technical support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical technical support specialist skills:

• Demonstrated ability to prioritize effectively and handle shifting priorities
• Develop product knowledge and skills for creating appropriate solutions and customer service/selling skills
• Demonstrated experience with process knowledge and technical skills relating to software development, networking and database management
• Experience in Word Processing and spreadsheets, and strong telephone skills
• All-round technical knowledge and practical skills Multidisciplinary trouble shooting skills
• Excellent communication skills both written and verbal demonstrated by negotiation and influencing

List of Typical Experience For a Technical Support Specialist Resume

Experience for technical support specialist resume.

• Demonstrated interpersonal skills and excellent customer service
• Demonstrate ability to coordinate team work and good interpersonal skills
• Demonstrated ability to effectively handle multiple priorities, organize workload, and meet deadlines in a high pressure environment
• Excellent verbal, listening, problem-solving and coaching skills
• Good understanding of networking terms and concepts and network systems troubleshooting skills
• Demonstrate Technical authoring skills using a range of mediums, e.g. presentations, technical artefacts and diagrams
• Strong interpersonal skills in a team sharing environment
• Strong follow-up skills with a keen eye towards driving issue resolution
• Excellent computer skills, Windows, MSOffice, Lotus Notes, Networking
• Strong interpersonal, customer service skills
• Strong communication, presentation and documentation skills in both English and Chinese
• A high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment
• Solid written and verbal communication skills in Danish and English
• Strong customer service/communications skills
• Proven customer service skills along with the ability to interact with a diverse group of students, faculty and staff
• Strong interpersonal skills both in person and over the telephone
• Demonstrate basic Microsoft Office skills
• Strong oral and written communication skills, English and additional language(s)
• Excellent interpersonal skills with the ability to communicate and work with customers in a professional manner
• Demonstrated ability to effectively interact with engineering resources, professional services and all levels of management
• Demonstrated high-level knowledge and technical skills relating to software development, networking and database management
• Proficient PC skills and experience utilizing CSS, PIPS, PREPS, PWINS, SAP, PowerPoint, Excel, Access, Internet, E-Mail and all technical screens
• Use of your excellent communication skills with our customers to ensure that problems are resolved in a timely fashion
• Able to demonstrate data analysis skills
• Strong communication skills (both written and oral) in order to create, maintain and enhance relationships with agents and customers
• Highly-motivated team player with strong customer service and problem resolution skills
• Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
• Excellent communication and presentation skills.
• Excellent interpersonal skills & able to communicate at all levels
• Excellent spoken communication skills - contribute/ propose/ facilitate in meetings
• Building trust, valuing others, communicating effectively, driving execution, solving problems creatively, and demonstrating high integrity
• Providing a high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification
• Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification
• Troubleshooting, problem solving, and critical thinking skills are critical
• Working knowledge of the basic hardware and software products, problem-solving, and troubleshooting skills
• Outstanding technical, customer service, and interpersonal skills
• Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
• Troubleshooting skills to resolve basic network and application or system integration issues
• Outstanding problem solving skills, ability to visualize a problem or situations and think abstractly to solve the issue
• Utilizing exceptional written and verbal communication skills while supporting customers via
• Troubleshooting knowledge and skills to complete specialized tasks
• Proven experience installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals
• Excellent understanding and experience of network data flow including usage, protocols, ports and troubleshooting
• Excellent understanding and experience of using and troubleshooting within Microsoft Windows Server (2003 or later)
• Excellent understanding and experience using troubleshooting and support tools such as Wireshark, WinSCP, WebEx, Teamviewer and log file interpretation
• Exceptional intrapersonal skills, with a focus on listening and questioning for accurate fielding of support needs
• Grammar, writing and editing skills and proofreading competency
• Initiative, problem solving and decision making skills
• Two or more years of programming experience using the MS SQL server development tools or equivalent education/work experience
• Proven ability to work autonomously to achieve objectives while handling multiple tasks and changing priorities
• Strong working knowledge working in Mac and Windows with experience in composition software applications (such as Photoshop, Extreme, Pitstop, Illustrator)
• Demonstrated experience managing a high-volume workload via tool, telephone, and email while meeting defined service level agreements
• Excellent troubleshooting skill / Structured Troubleshooting Techniques
• Good troubleshooting skill in fixing computer hardware and software issues
• Are an advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients. Has a conflict negotiation skills
• Type effectively using word processing software
• Demonstrated knowledge and experience utilizing operations support sytems, including Maximo and CIS
• Superior trouble shooting and analytical skills in conjunction with a structured, systematic approach to problem solving
• Demonstrated success defining and launching excellent solutions
• Experience and proven technical knowledge in supporting and deploying Windows 7, Office 2010/ 2013/ 2016 as well as O365
• Quick, out of the box critical thinking skills
• Communicates clearly and effectively with users of varying levels of expertise
• Experience in working in a business environment; good written/oral
• Basic troubleshooting skills (pc software, hardware and connectivity)
• Approx 2-4 years experience working in a technical SAP role (more experience is not necessarily beneficial in the SAP context)
• Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.)
• Computer skills in Microsoft Office, including Excel, Words, Powerpoint, and Outlook
• Advanced computer skills, including AutoCAD, Matlab, Word, Excel and Powerpoint
• Prior experience with integrating applications
• Effectively leveraging the latest capabilities of sap components to assist with solution development
• Methodological problem identification and solving skills; ability to assess an issue to provide solutions and recommendations

List of Typical Skills For a Technical Support Specialist Resume

Skills for technical support specialist resume.

• Good self-assessment skills to identify and recommend training opportunities to enhance technical and professional skills
• Excellent written communications skills along with the ability to effectively interact with a diverse group of individuals
• Excellent verbal and written communications skills along with the ability to effectively interact with a diverse group of individuals
• Be able to provide a good Customer experience by effective communications skills
• Strong verbal and written communications skills, with the ability to communicate effectively with subordinates, peers, management and vendors
• Strong organizational and time management skills with the ability to manage multiple projects and shifting priorities in a dynamic environment
• Sound experience with Email, Word Processing, Excel spreadsheets, and strong telephone skills
• Good priority setting and organization skills
• Strong communication (to client, team and management) and strong customer facing skills (both verbal and written) in German required
• Experience in roles that required demonstration of strong analytical skills (analyze information to solve issues)
• Effective interpersonal skills to convey technical information and build strong working relationships with equipment vendors and others
• Demonstrates strong development skills and understanding of development concepts on current projects
• A good client orientation and very good communication skills
• Be a strong multi-tasker who can manage multiple projects at a time, whilst prioritizing workload effectively, and thrive in a dynamic and complex environment
• Positive communication habits ("people" skills, listening skills, etc.)
• Analytical and conceptual skills; research techniques, verbal and written documentation skills
• Can demonstrate strong problem solving and analytical skills
• Strong organizational skills working on multiple priorities simultaneously
• Excellent organizational skills, attention to detail and ability to prioritize and manage multiple projects
• Demonstrating proven analytical and problem solving skills
• Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience
• Strong problem solving and troubleshooting skills relating to the engineering and installation of aircraft systems
• Practice organization and time management skills including prioritizing work and requesting additional work when appropriate
• Experience / proven technical knowledge in packaging, supporting, and deploying Windows 7, Office 2010, Solidworks, AutoCAD
• Strong interpersonal skills including ability to persuade others in securing cooperation and/or resolving problems and ability to resolve sensitive issues
• Excellent listening skills and tactful questioning in a calm manner to promote collaboration with partners
• Strong problem solving, reporting and analytical skills
• Strong working knowledge of ESP Workstation and its primary utilities to effectively monitor and troubleshoot issues with scheduled reporting jobs
• Demonstrated statistical/analytic and reasoning skills to perform high level of problem solving
• Proven coaching/mentoring skills and leadership abilities
• Strong troubleshooting, problem-solving and analytical skills
• Independent and Team-Player – Operate effectively alone on a given assignment/project while supporting the rest of the team’s needs
• Strong technical problem solving and customer service skills
• Strong listening skills and ability interpret and articulate customer issues accurately
• Additional Skills: 5+ years SAP Archive Solution Architecting Experience
• Good organizational skills ensuring that completed projects are documented and maintainable
• Excellent problem solving skills through the application of knowledge and creativity
• Strong computer and networking skills are necessary
• Logical thinker who has strong diagnostic, analytical and technical troubleshooting skills
• Strong communication and customer service skills, including phone, email and onsite support
• Effective coaching and negotiation skills
• Excellent communication, conflict resolution, and problem-solving skills
• Strong troubleshooting and management skills of Apple systems
• Excellent written and oral communications skills in English and at least one of the following languages: German, French and Norwegian
• Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and
• Good phone presence, ability to represent the company effectively and professionally over the phone
• Good communication skills, telephone and email
• Has skills detailed in TSS – Developer 1 job descriptions. (Or Equivalent Experience)
• Excellent people skills - Able to represent the division in teams outside the location
• Strong technical skills with general knowledge of product capability
• Demonstrated keyboarding and writing skills
• Continually strive to improve soft skills and product knowledge for an outstanding customer experience
• Excellent customer service skills along with the ability to interact with a diverse group of students, faculty, and staff with differing technical abilities
• Proven outstanding customer service, in-person and telephone skills along with the ability to interact with a diverse group of students, faculty and staff
• Excellent verbal communication skills, is professional and courteous
• Proven customer service skills within a business environment
• Effective formal and informal communication skills
• Customer service attitude (e.g., helpful, responsive, good interpersonal skills)
• Demonstrated customer service, in-person and telephone skills
• Strong troubleshooting skills and ability
• Excellent written and oral communications skills in English and Danish
• And last but not least, to have excellent customer skills
• Excellent English skills (both written and verbal) are mandatory
• A big advantage would represent excellent Dutch, French or Spanish skills
• Strong oral and written communication skills (English and Mandarin/Cantonese)

List of Typical Responsibilities For a Technical Support Specialist Resume

Responsibilities for technical support specialist resume.

• Ensure timely and proper escalation of unresolved incident in accordance with escalation practices documented within the impacted business service SLA/OLA’s
• Develop familiarity with more than one technical area relevant to the organization’s work; User Interface, Mobile Development, Testing, Code Development, Application Sustainment, Change Management and Process improvement
• Excellent data analysis, modeling and spreadsheet skills – Pivot tables, V/H lookups, ability to manipulate large data sets
• Demonstrated technical troubleshooting skills are required
• Evidence of experience working within virtual teams of highly skilled individuals
• Macintosh and Windows troubleshooting skills and experience
• Strong written and verbal communication, planning and organizational skills
• Strong problem solving skills and flexibility in approach
• Excellent written and oral communications skills in English and Dutch
• Excellent written and oral communications skills in English and French
• Excellent written and oral communications skills in English and German
• Excellent written and oral communications skills in English, Norwegian or Swedish
• Displays good analysis and problem solving skills; accurately analyzes a situation and utilizes creative problem solving
• Having the necessary organizational skills for meeting deadlines, working under stress and performing in a multitasking environment
• Troubleshooting skills and resolving hardware and software issues on PCs, Macs and other devices
• Advocate for providing satisfaction to NCR clients by maintaining a proactive approach with clients. Have a conflict negotiation skills
• Problem solving skills and an interest in placing the customer in the focus
• Prior experience of managing or working on projects
• Prior experience in a fast paced, customer facing technology support role supporting end users
• Proven experience maintaining databases and producing documents
• Demonstrated experience and passion engaging with others in an online community and/or social media channels (Facebook, Twitter, Reddit, Tumblr…)
• Solid experience in troubleshooting hardware and software related problems
• Prior experience troubleshooting Microsoft Office Professional full product line; MS Word, MS Excel, MS Access, MS Power Point and Outlook
• Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity
• To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am – 6.00pm)
• Positive working attitude and possess willingness to acquire new knowledge and skills
• Experience Developing in C#, Visual Basic or other Microsoft .Net language (2 years experience)
• Experience providing excellent customer service to users in need
• Works directly with Research Labs on coordination of IT projects that require tracking and time management skills
• Several years of progressive experience using Microsoft SQL Server 2005 and beyond. Skill Level: Intermediate to Advanced
• 3-4 experience in a Level 1 or 2 support position-strong emphasis on hardware/software troubleshooting
• Expert troubleshooting skills of infrastructure technologies; networks, telecommunications, and end-user related devices
• Experience computer experience including ability to navigate the Web, knowledge of Windows, Microsoft Office and Lotus Notes
• Skills in engineering, chemistry and computer science
• Laser and Ink based printer troubleshooting skills
• Responsible for effectively evaluate and communicate risks revealed by quality assurance testing
• Proficiency with Apple/Mac OS computing environment required. Desired Skills
• PC skills including MS Office products (i.e. Word, Excel, Access), internet and web applications/navigation
• Develops skills to manage projects involving method and procedure development
• Effectively probes customers to determine the actual nature, or underlying
• Work effectively with others to accomplish goals in a challenging dynamic environment
• Basic skills associated with the development and implementation of projects using MS Project
• Effectively communicates actions that have been taken and current problem conditions when escalating problems to next level support personnel
• Min. 2 years of professional experience in a similar desirable, first working experience also welcome
• Solid understanding in the field of Continual Improvement Process (CIP) and Project Management Experience
• Exemplary work experience as a Level 1 Support Desk Analyst for United Supermarkets OR Equivalent experience supporting retail systems
• Experience in roles that demonstrate an ability to read engineering prints and schematics
• Miscellaneous Leadership skills Yes 1 Expert Currently Using 6 + Years
• Solid experience with Windows 7, Mac and MS Office (both desktop and laptop)
• Communication skills with users
• Eagar attitude with enthusiasm to learn new skills and technologies; prepared
• Write and speak clearly and effectively
• Effectively respond to requests for technical support, either by phone, email, web chat or in person, in-line with department SLA’s and KPI’s
• Travel into the field to keep skills fresh and take part in all trainings that are offered
• Experience with help desktop or technical experience
• Provide training and organize seminar for distributors to maintain their technical knowledge and skills to be competent and updated
• Effectively collaborate with Prosupport team members to enable efficient problem resolution and timely response to customers
• Effectively communicate at different levels of the organization both internally & externally
• Customer service skills, help our customers solve problems with a positive attitude and helpful spirit
• Telephone support experience essential with 1-3 years’ experience in a technical support role
• Project/proactive management skills
• Strong experience with DeltaNET/Eltek and FireWin Explorer
• Great documentation and communication skills with customer delight mentality
• Effectively analyze, document and resolve most technical issues independently
• Proven experience in publications
• Establishing a good working relationship with customer and colleagues

Related to Technical Support Specialist Resume Samples

Technical product support specialist resume sample, technical support consultant resume sample, technical support level resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

Technical Support Specialist Resume Samples

Technical Support Specialists render technical advice , support and assistance to various organizations and consumers for technical, software and hardware problems . Technical Support Specialists deal with end-users directly and effectively communicate answers in an understandable manner. Other duties listed on Technical Support Specialist Resume include – testing and evaluating existing network systems, performing regular maintenance work, troubleshooting LAN and WAN and Internet systems, taking charge of recovery tasks, training new users on hardware, software, and on all features of existing software; and working as a part of technician team to solve high-priority situations.

Technical Support Specialists have to possess strong analytical and problem –solving skills; solid interpersonal and communication skills are as well crucial, technical knowledge and computer skills are denoted on most of the successful resumes. This post is open to both School leavers and College leavers, for the school leavers a technical diploma is the entry level requirement, while for college leavers, an Engineering degree in a relevant field is the minimum level of education required.

• Resume Samples
• Technical Support Specialist

Technical Support Specialist/Systems Analyst Resume

Headline : Technical Support Specialist And Systems Analyst with six-plus years' experience diagnosing and resolving technical/customer inquiries, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life-cycle. Proficient in Windows-based environments, Internet, and MS Office applications. Experienced in the supervision and training of technical personnel. Reputation as a highly Effective troubleshooter. Background includes experience with computer hardware, software, and services companies in a leadership role.

Skills : Microsoft Office, Supervisor, Customer Service, Communications, Troubleshooting, Technical Support, Problem Resolution, Attention To Detail

Description :

• Responsibilities include providing support on project tasks for performance & capacity mainframe operations.
• Analyzed system performance, trends, and mainframe server capacity to provide optimal resource utilization.
• Primary job responsibilities include: supporting project tasks for client server support operations for work involving service requests and non-ticketed work to client operating systems, hardware, software, applications or network systems.
• Used, installed and coordinated configuration of standard performance monitoring tools and to participate in technology based projects, such as hardware and software upgrades.
• Discussed issues or challenges, and receive trouble-shooting input/advice from other team members.
• Enhanced the accuracy of internal tech support efficiency metrics by identifying and presenting hidden factors to upper management.
• Maintained a professional and courteous demeanor with frustrated customers.
• Consistently achieved perfect scores on internal quality assurance reviews.

Senior Technical Support Specialist Resume

Summary : Skilled Senior Technical Support Specialist committed to addressing customer concerns with speed, and accuracy. Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Looking to obtain a position which will allow me to use my organizational skills, continually challenge and train, with opportunities to grow and advance in the company for which I am employed.

Skills : Customer Relationship Management, Customer Service, Sales, People Management, Customer Relations, QuickBooks, Bugzilla, Fieldaware, S2000

• Acted as the primary point of contact for all post-sales activities including but not limited to the customer onboarding, consultative guidance, product training, technical support, and assigned account management.
• Responsible for following up on all inquiries via Zendesk, live chat, email or fax, making customer satisfaction my number one priority.
• In charge of managing and overseeing the day to day operations of various sites making sure they are operating at the most efficient levels.
• Responsible for onboarding new clients, working closely with several broker firms and various employers to ensure goals are being met to the satisfaction of our customers.
• Accountable for the day to day supervision of staff, processes and floor issues.
• Focussed on the importance of running a productive and successful shift.
• Prepared written status reports for the director of customer success, detailing current issues, open action plans for securing new business and expanding sales.
• Served as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear to our customers.
• Provided excellent customer service to both brokers and employers assuring complete satisfaction as an end result.
• Proactively engaged customers and work closely with named accounts ensuring they are trained and successfully using our product.

Technical Support Specialist II Resume

Summary : Accomplished and determined Technical Support Specialist with 7-years of achievement in exceeding company expectations. A goal-oriented leader with strong organizational and prioritization abilities. A diligent learner and thinker. Places in the top percentile for company metrics regularly. Demonstrates a profound work ethic and strives to build lasting relationships with users. To attain a position that fits me thus offers a good working environment, maximize my knowledge, skills and enables me to grow while meeting the company's goals.

Skills : Academic Databases, Access, ASP.NET, Bomgar, C++, C, Cloud Computing, Cmd Line, CSS, Dovetail Case Management, Dreamweaver, Excel

• Provided technical support for hardware, software, networks, peripherals, and web applications.
• Analyzed and understood complicated issues quickly, and implement the solutions urgently needed
• Provided complex technical support combined with exemplary customer service.
• Excelled at over 15 quality metrics for customer service including empathy and first call resolution.
• Mastered hundreds of potential technical problems and their quickest solutions.
• Multi-tasked and used expert-level soft communication skills to provide high-scoring efficient customer service in an extremely fast-paced tier 1 help desk call center during peak business season.
• Forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Researched and investigated issues on various CMS systems and databases to resolve service issues and/or product problems.
• Provided a thorough support, problem resolution and navigational assistance for customers via chat, email, and phone.

Summary : Technical Support Specialist Level II who works well in a high-pressure environment. Skilled in computer systems and software. Quickly learns procedures and methods. Proven record of working within a budget. Professional demeanor. Over 11 years of experience as a customer support/technical support specialist assisting customers with support for our online banking website and mobile app. Computer literate - can quickly learn new software. Able to work independently. Proficient in Microsoft Office Experience working remotely via chat, email, and phone.

Skills : SQL, SFTP, Microsoft Word, Microsoft Excel, Microsoft Access, EMR, EHR, Data Integration, JD Edwards, PACTS, Photoshop, Sharepoint, Salesforce, Windows OS, Redhat

• Troubleshoot customer request issues with online banking applications and mobile app.
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Successfully handled a number of phone calls from bank branches and customers while processing incoming work to be entered in the system's database.
• Investigated and resolved computer software and hardware problems of users.
• Answered questions applying knowledge of computer software, hardware, and procedures.
• Determined whether the problem was caused by hardware such as a modem, printer, cables, and telephone.
• Loaded machines with required input and output media such as paper, cards, and disks.
• Compiled, sorted and verified the accuracy of data before it was entered.
• Compared data with source documents and reentered data in verification format to detect errors.

Technical Support Specialist Resume

Headline : Dependable and highly detail-oriented Technical Support Specialist who delivers customer service excellence. Impressive telephone etiquette with over 5 years of experience in customer service. Consistently exceeds metric goals with proven ability to troubleshoot and quickly resolve issues. Maintains a high level of professionalism to ensure customer satisfaction and loyalty. To obtain a position where my technical and customer service skills can be utilized while working in an environment where my positive job performance and strong work ethic is appreciated.

Skills : Proficient With Computers, MS, Adobe And Various Programs., Excels In Troubleshooting And Conflict Resolution, Google Docs, HTML, JavaScript, JQuery, Linux, OpenOffice

• Answering inbound calls for the DirecTV technical support department.
• Providing solutions to technical issues that customers are experiencing with their services or equipment.
• Providing exceptional service to customers to ensure their satisfaction.
• Probing for the root cause of the issue to provide a permanent resolution.
• Asking and helping with any billing or programming concerns they have to promote a one call resolution.
• Aligning office departments and increased inter-department communication and data sharing.
• Maximizing system capabilities by studying technical applications and making recommendations.
• Using an on-line database and product collateral, the specialist will guide the customer to a resolution when possible.
• Educating customers on the benefits of enrollment and resolved inquiries based on customer needs.

QA Technical Support Specialist Resume

Headline : Confident and articulate Quality Assurance Technical Support Specialist with several years of experience. Interested in a challenging and rewarding career. To obtain a full-time position where I may utilize my current skill set while taking on new skills and responsibilities within a growing company that enhances my abilities and knowledge with room for advancement and growth.

Skills : Office Suite, HTML, Customer Service, Management, Time Management, Scheduling, Networking, Negotiation, New Business Development, Problem Solving, Team Building, Team Player, Leadership, Technical Support

• Provided prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
• Strived for first call resolution while handling all issues with urgency, ownership, and accountability.
• Performed complex diagnostic troubleshooting to resolve voice, video, and data service issues.
• Responsible for fulfilling client requests to make changes to their business class services including voice, video and data products.
• Used a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.
• Communicated effectively with customers in a professional manner while setting accurate expectations for issue resolution.
• Recognized and diffused difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to a resolution.
• Acted as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services based on customer needs/interests.
• Supported the growth of the business by introducing customers to new products, higher tiers of service, etc.

Sr. Technical Support Specialist Resume

Summary : Over 9+ years of technical skills and customer services experience. A solid track record in full-filling and exceeding customer's expectations through a clear emphasis on understanding customers' needs. Excellent people and problem-solving skills. Highly flexible and versatile able to perform under various functional and system requirements. Brings a high level of energy and positive attitude to any team. Highly motivated self-starter. Seeking a position that will utilize my current organizational and technical abilities in the IS and Project Management field.

Skills : Windows, MAC OS, DOS, Unix, SQL Queries, SAP, Familiar MS Dynamic AX Software, MS Office (Word, Excel, Access, PowerPoint, Outlook), Remedy Tickets, TCP/IP, LAN/WAN

• Provided high quality and timely customer service support via phone and email.
• Managed calls flow and responded to services issues, billing and sales promotions.
• Monitored customer's equipment to make sure all equipment is within spec and charts.
• Worked closely with the NOC team to resolved ongoing network and outage issues.
• Maintained remedy tickets and used other tools liked SolarWinds to updated customers' issues.
• Communicated with other departments to resolve the issues and follow up with customers.
• Communicate user feedback to management to continue to ensure exceptional client support.
• Assessed need for repair service and dispatched field technicians to site-specific locations.
• Analyzed, diagnosed and resolved computer hardware, software, and network problems.

Summary : Dedicated Senior Technical Support Specialist motivated to maintain customer satisfaction and contribute to company success Personable and responsible cashier with 9 years in customer service Principles and practices of general records/office principles. To work in a challenging yet satisfying environment with a variety of tasks, utilizing my unique personal, organizational and leadership skills in a work environment which encourages cooperation among employees and advancement from within.

Skills : Computer Repair, Technical Support, Networking, Electronics, Network Administration, Active Directory, Information Security

• Resolved customer complaints and concerns with strong and verbal negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Built and maintained successful relationships with service providers, dealers, and consumers.
• Documented and escalated cases to a higher level of support according to internal procedures.
• The ability to work with minimal or no supervision, while maintaining the one call resolution.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Served in a consumer advisory role, providing assistance with plan upgrades and modifications.
• Negotiated payment arrangements with customers having billing inquiries, focusing on past due collections.
• Responsible for imaging and deploying all computer and software for the local site.

Technical Support Specialist/Help Desk Analyst Resume

Objective : A Technical Support Specialist/Help Desk Analyst with experience in Technical Support as well as first call resolution. Maintained a high level of professionalism, self-motivation, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Seeking employment in an office environment utilizing work experience and gained knowledge to achieve company goals and objectives.

Skills : Microsoft Office Suite, Project Management, Troubleshooting, VOIP, Cisco Call Manager Administration, PBX Administration, Help Desk Specialist

• Providing technical support over the phone for the equipment customers are having issues with.
• Solving issues in an efficient and timely manner while hitting all points that are scored when being assessed by companies quality assessment team to ensure we are asking the proper questions and solving issues to the best of our abilities.
• Providing quality of service by solving customers issues and providing the best customer service to our customers.
• Serving as a training resource to increase the knowledge base and productivity of other team members.
• Developing strategies to build, expand and market the company brand and core values.
• Developing work-flow charts and diagrams to ensure production team compliance with client deadlines.
• Making sure all issues were resolved before ending conversations with the customer.
• Troubleshooting issues that arise and replace equipment and send local representatives to assist.

Lead Technical Support Specialist Resume

Summary : Lead Technical Support Specialist with strong analytical, research and communication skills. Detail-oriented professional with several years of experience in customer service, operations support, and management within the Information Technology field. Able to adapt quickly to any environment and work comfortable either as part of a team or individually, as necessary to produce the highest quality result. 

Skills : Microsoft Office 2003, 2007, 2010, Hardware: HP/Compaq, Dell, Toshiba, Gateway/Acer, IBM, And Custom Built Desktops, Windows Server 2003, Windows XP, Vista, Windows 7

• Performing on-site and in-store repairs, updates and preventive maintenance on personal computers and related peripherals.
• Diagnosing, troubleshooting and resolving hardware and software problems in an efficient and courteous manner.
• Completely built custom computers to best serve the customer needs to include laptops and desktops.
• Installing wired and wireless networks drivers with firewall and antimalware solutions.
• Implementing new policies and procedures that significantly expedited check-in and repair procedures.
• Providing estimates, invoice repairs, order parts, creating, modifying and performing upkeep of files and company finances.
• Providing a value-added experience with outstanding customer service to our customers while resolving issues related to their devices.
• Using knowledge-based system and other tools to deliver technical support solutions.
• Providing the customer with logical troubleshooting to resolve operation issue.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

3 Technical Support Resume Examples to Land You a Role in 2023

Technical Supports are masters at troubleshooting and providing solutions that meet the needs of their users. As a Technical Support, your resume should mirror your problem-solving skills, demonstrating your ability to identify issues and implement effective solutions. Just like a well-functioning system, your resume should be clear, efficient, and user-friendly. In this guide, we'll explore 3 examples of Technical Support resumes that effectively showcase these qualities.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Technical Support Resumes:

• Respond to customer inquiries : This involves answering questions from customers about the company's products or services. This could be done via phone, email, or live chat.
• Troubleshoot technical issues : When customers encounter problems with a product or service, the technical support team is responsible for diagnosing the issue and finding a solution.
• Install and configure software and hardware : This could involve setting up new computers or servers, installing new software applications, or configuring network equipment.
• Maintain and repair equipment : This could involve replacing faulty hardware, updating software, or performing regular maintenance to ensure everything is running smoothly.
• Train users : Technical support may be responsible for training users on how to use new software or hardware.
• Document technical issues and solutions : This involves keeping a record of common problems and their solutions, which can be used as a reference for future troubleshooting.
• Monitor system performance : This involves regularly checking the performance of the company's IT systems to ensure they are running efficiently.
• Test new technology : Before a new piece of technology is rolled out to the rest of the company, technical support may be responsible for testing it to ensure it works properly.
• Manage user accounts : This could involve setting up new user accounts, resetting passwords, or managing user permissions.
• Liaise with vendors : If a problem can't be solved in-house, technical support may need to contact the vendor for assistance.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Technical Support Resume Example:

• Implemented a new ticketing system that improved response time to customer inquiries by 30% and reduced average resolution time by 20%.
• Developed and delivered training programs for internal teams, resulting in a 25% increase in user proficiency and a decrease in support requests by 15%.
• Collaborated with the product development team to identify and resolve recurring technical issues, resulting in a 40% reduction in customer escalations.
• Managed the successful implementation of a network infrastructure upgrade, resulting in a 50% improvement in network performance and a 25% reduction in downtime.
• Developed and implemented a proactive monitoring system that detected and resolved potential issues before they impacted customers, resulting in a 20% decrease in critical incidents.
• Collaborated with vendors to negotiate service level agreements, resulting in a 15% cost reduction and improved response times for critical issues.
• Implemented a knowledge base system that improved self-service resolution rates by 35% and reduced average call handling time by 20%.
• Developed and executed a comprehensive disaster recovery plan, ensuring minimal downtime and data loss in the event of a system failure.
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% increase in team efficiency and a 20% reduction in customer wait times.
• Technical troubleshooting and problem-solving
• Knowledge of ticketing systems
• Training and development
• Collaboration and teamwork
• Network infrastructure management
• Proactive system monitoring
• Vendor management and negotiation
• Knowledge base system implementation
• Disaster recovery planning
• Process improvement
• Customer service
• Time management
• Project management
• Knowledge of service level agreements
• Data analysis and interpretation
• IT support and maintenance
• Understanding of network performance metrics
• Risk management and mitigation
• Communication skills
• Ability to work under pressure.

Application Support Analyst Resume Example:

• Implemented proactive monitoring and alerting system, reducing application downtime by 25% and improving response time to critical issues by 30%.
• Collaborated with cross-functional teams to troubleshoot and resolve complex application issues, resulting in a 15% decrease in average resolution time.
• Developed and implemented a comprehensive application testing plan, resulting in a 20% increase in application stability and a 10% reduction in post-deployment issues.
• Played a key role in the successful deployment of application upgrades and deployments, ensuring minimal disruption to end users and achieving a 100% success rate.
• Worked closely with developers to identify and resolve application issues, resulting in a 20% improvement in application performance and user satisfaction.
• Assisted in maintaining application security and compliance, implementing security measures that led to a 30% reduction in security incidents.
• Created and maintained comprehensive application documentation, improving knowledge sharing and reducing onboarding time for new team members by 20%.
• Provided technical support to end users, achieving a 95% customer satisfaction rating and resolving 90% of support tickets within the agreed SLA.
• Developed and maintained application reports, providing valuable insights to stakeholders and contributing to data-driven decision making, resulting in a 15% increase in operational efficiency.
• Proactive monitoring and alerting system implementation
• Cross-functional collaboration
• Troubleshooting and resolving complex application issues
• Comprehensive application testing
• Application deployment and upgrade management
• Collaboration with developers for issue resolution
• Application security and compliance maintenance
• Application documentation creation and maintenance
• Technical support provision to end users
• Application report development and maintenance
• Knowledge of application performance improvement strategies
• Data-driven decision making
• Understanding of application stability measures
• Ability to reduce application downtime
• Ability to improve response time to critical issues
• Ability to decrease average resolution time
• Ability to reduce post-deployment issues
• Ability to improve user satisfaction
• Ability to reduce security incidents
• Ability to reduce onboarding time for new team members
• Ability to resolve support tickets within the agreed SLA
• Ability to increase operational efficiency.

Technical Support Engineer Resume Example:

• Successfully resolved over 95% of customer technical issues within the first contact, exceeding the company's target of 90% and improving customer satisfaction by 15%.
• Developed and implemented a comprehensive knowledge base system, resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting.
• Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.
• Led the successful implementation of a new ticketing system, resulting in a 20% increase in ticket resolution efficiency and improved response time by 30%.
• Developed and delivered technical training sessions for internal teams, resulting in a 40% increase in their ability to independently troubleshoot and resolve common technical issues.
• Implemented proactive monitoring systems, reducing system downtime by 15% and improving overall system performance.
• Played a key role in the successful migration of a customer's infrastructure to a cloud-based environment, resulting in a 50% reduction in hardware costs and improved scalability.
• Developed and implemented a standardized troubleshooting process, reducing average resolution time by 20% and improving customer satisfaction by 10%.
• Collaborated with the sales team to identify upsell opportunities, resulting in a 15% increase in revenue from existing customers and improved customer retention.
• Advanced troubleshooting skills
• Proficiency in cloud-based infrastructure
• Ability to develop and implement knowledge base systems
• Technical training delivery
• Problem-solving skills
• Knowledge of software bug identification and resolution
• Ability to identify upsell opportunities
• Customer service skills
• Experience with process standardization
• Understanding of hardware and software systems
• Ability to work under pressure
• Excellent communication skills
• Time management skills
• Analytical thinking
• Knowledge of IT infrastructure
• Ability to handle multiple tasks simultaneously
• Technical writing skills
• Knowledge of cybersecurity best practices
• Familiarity with remote troubleshooting techniques
• Understanding of network configuration and management
• Proficiency in programming languages
• Experience with data migration projects
• Ability to work independently.

Support Engineer Resume Example:

• Customer service excellence
• Technical troubleshooting and diagnostics
• Knowledge base development
• Process optimization
• Incident management
• Product testing and feedback analysis
• Interdepartmental collaboration
• Training program design and delivery
• System performance monitoring
• Software patch development and deployment
• Technical documentation and guide creation
• Remote support and diagnostic techniques
• User experience enhancement
• Client relationship management
• Proactive issue detection and resolution
• Time management and prioritization
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Adaptability to new technologies and trends
• Self-service support facilitation

Technical Support Specialist Resume Example:

• IT support strategy development
• Ticketing system implementation and management
• Security protocols and training
• Technical workshop development and instruction
• Operating system migration management
• IT procurement and cost optimization
• Data backup and recovery solutions
• Technical issue analysis and resolution
• IT documentation and best practices creation
• Remote support tools and protocols
• Customer service and user satisfaction improvement
• Technical training and staff development
• System performance monitoring and optimization
• Business continuity planning

High Level Resume Tips for Technical Supports:

Must-have information for a technical support resume:.

Here are the essential sections that should exist in an Technical Support resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Technical Support candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Technical Supports:

Technical support resume headline examples:, strong headlines.

• Customer-Focused Technical Support Specialist with 5+ years of experience in troubleshooting complex software and hardware issues for diverse client base
• Proactive Technical Support Expert skilled in providing timely and efficient solutions to optimize system performance and enhance user experience
• Detail-Oriented Technical Support Professional with a proven track record of resolving technical issues with a high level of accuracy and customer satisfaction

Why these are strong:

• These resume headlines are strong for Technical Supports as they clearly highlight the candidate's relevant experience, skills, and qualities that hiring managers look for in these professionals. The first headline emphasizes the candidate's customer-focused approach and extensive experience in troubleshooting complex issues. The second headline showcases the candidate's proactive nature and ability to optimize system performance. Finally, the third headline highlights the candidate's attention to detail and track record of resolving technical issues with high accuracy and customer satisfaction. These headlines effectively communicate the candidate's value and suitability for technical support roles.

Weak Headlines

• Technical Support Specialist with Strong Troubleshooting Skills
• Skilled Technical Support Professional with Excellent Customer Service Abilities
• Technical Support Expert with Knowledge in Hardware and Software Systems

Why these are weak:

• These resume headlines need improvement for Technical Supports as they lack specificity and fail to highlight the unique value or accomplishments that the candidates bring to the role. The first headline mentions strong troubleshooting skills, but doesn't provide any context or examples of specific technical issues resolved. The second headline emphasizes customer service abilities, but doesn't mention any technical skills or expertise. The third headline mentions knowledge in hardware and software systems, but doesn't showcase any specific certifications or achievements in those areas.

Writing an Exceptional Technical Support Resume Summary:

Resume summaries are crucial for Technical Supports as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the stage for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Technical Supports specifically, an effective resume summary is one that highlights their ability to provide exceptional technical assistance and deliver outstanding customer service consistently.

Key points that Technical Supports should convey in a resume summary include:

Technical Expertise: Clearly mention the number of years of experience you have in technical support, emphasizing any notable achievements or career highlights. Highlight your proficiency in troubleshooting hardware and software issues, resolving technical problems, and providing technical guidance to customers.

Customer Service Skills: Emphasize your ability to deliver excellent customer service, showcasing your communication skills, patience, and empathy. Highlight your experience in effectively resolving customer inquiries, providing step-by-step instructions, and ensuring customer satisfaction.

Knowledge of Technical Tools and Systems: Demonstrate your familiarity with various technical tools, software, and systems commonly used in technical support roles. Mention any certifications or training you have received in relevant technologies, such as operating systems, networking, or software applications.

Problem-Solving Abilities: Highlight your strong problem-solving skills, showcasing your ability to analyze complex technical issues, identify root causes, and implement effective solutions. Mention any instances where you successfully resolved challenging technical problems or implemented process improvements to enhance efficiency.

Collaboration and Teamwork: In any technical support role, collaboration and teamwork are essential. Emphasize your ability to work effectively with cross-functional teams, collaborate with colleagues, and provide support to other team members. Highlight instances where you contributed to team success or implemented initiatives that improved team performance.

Attention to Detail: Technical Supports need to be detail-oriented to ensure accurate troubleshooting and problem resolution. Showcase your ability to pay attention to detail, follow standard operating procedures, and document technical issues accurately.

To create an impactful resume summary, carefully select the key points that align most closely with the specific technical support role you are applying for. Remember, your resume summary will be one of the first things that potential employers will see about you and your technical support career.

Technical Support Resume Summary Examples:

Strong summaries.

Results-driven Technical Support professional with 5 years of experience providing exceptional technical assistance to clients in the software industry. Skilled in troubleshooting complex issues, resolving customer concerns, and delivering high-quality support, resulting in a 95% customer satisfaction rating and a 20% reduction in average resolution time.

Proactive and detail-oriented Technical Support Specialist with a strong background in hardware and software troubleshooting. Demonstrated ability to effectively communicate technical information to non-technical users, resulting in improved customer understanding and reduced escalations. Consistently recognized for providing excellent customer service and exceeding performance metrics.

Highly knowledgeable Technical Support Engineer with 8 years of experience in the telecommunications industry. Proficient in diagnosing and resolving network issues, implementing system upgrades, and providing training to end-users. Successfully led a team of support technicians, resulting in a 30% increase in first-call resolution rate and a 15% decrease in customer complaints.

• These resume summaries are strong for Technical Supports as they highlight the candidates' relevant experience, technical skills, and accomplishments in providing effective support. The first summary showcases the candidate's ability to deliver exceptional technical assistance and achieve high customer satisfaction. The second summary emphasizes the candidate's proactive approach, strong communication skills, and track record of exceeding performance metrics. Lastly, the third summary demonstrates the candidate's extensive knowledge in the telecommunications industry, leadership skills, and quantifiable impact on first-call resolution rate and customer complaints. These summaries effectively demonstrate the candidates' value and suitability for technical support roles.

Weak Summaries

• Technical Support professional with experience in troubleshooting hardware and software issues, seeking a challenging role to utilize my technical skills and provide excellent customer service.
• Detail-oriented Technical Support specialist with a strong background in network administration and problem-solving, looking for an opportunity to apply my expertise in a fast-paced environment.
• Experienced Technical Support analyst with a proven track record of resolving complex technical issues and providing exceptional support to end-users, seeking a position to contribute to the success of an organization.
• These resume summaries need improvement for Technical Supports as they lack specific details about the candidates' accomplishments, areas of expertise, and the impact they have made in their previous roles. The summaries are generic and do not effectively highlight the unique value that the candidates can bring to potential employers. Adding specific examples of successful troubleshooting, customer satisfaction, or technical projects would make the summaries more compelling and informative.

Resume Objective Examples for Technical Supports:

Strong objectives.

Highly motivated and customer-focused Technical Support professional with a strong background in troubleshooting and resolving complex technical issues. Seeking an entry-level position to utilize my excellent communication skills and technical expertise to provide exceptional support to end-users and contribute to the success of a technology-driven organization.

Detail-oriented and proactive Technical Support specialist with a solid foundation in network administration and hardware/software troubleshooting. Eager to apply my knowledge of IT systems and problem-solving abilities to deliver efficient technical solutions and ensure optimal user experience in a fast-paced support environment.

Goal-driven and adaptable Technical Support professional with a proven track record of providing top-notch customer service and resolving technical issues in a timely manner. Seeking a Technical Support position to leverage my strong analytical skills and ability to work under pressure, in order to contribute to the smooth operation of IT systems and enhance user satisfaction.

• These resume objectives are strong for up and coming Technical Supports because they highlight the candidates' relevant skills, experience, and motivation to excel in the role. The first objective emphasizes the candidate's customer-focused approach and technical expertise, which are crucial for providing exceptional support. The second objective showcases the candidate's knowledge of IT systems and problem-solving abilities, demonstrating their ability to deliver efficient technical solutions. Lastly, the third objective highlights the candidate's track record of providing excellent customer service and their ability to work under pressure, making them a valuable asset in a technical support role.

Weak Objectives

• Seeking a Technical Support position where I can utilize my problem-solving skills and contribute to the success of the team.
• Motivated Technical Support professional with a strong customer service background, looking to leverage my technical knowledge and communication skills in a challenging role.
• Recent graduate with a passion for technology and a desire to provide exceptional support to users, seeking an entry-level Technical Support position to gain hands-on experience and further develop my technical skills.
• These objective examples for Technical Supports need improvement because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, experience, or specific technical skills they possess. The second objective mentions a strong customer service background but doesn't elaborate on any specific achievements or technical expertise. The third objective, although it mentions a passion for technology and a desire to provide exceptional support, doesn't provide any details about the candidate's educational background or any relevant certifications they may have, which would make their profile more appealing to potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your technical support work experience:, best practices for your work experience section:.

• Highlight your technical expertise and knowledge of various software, hardware, and systems that you have supported.
• Showcase your ability to troubleshoot and resolve complex technical issues by providing specific examples of problems you have solved and the impact it had on the customer or organization.
• Emphasize your strong communication skills, both written and verbal, as technical support often involves explaining complex concepts to non-technical individuals.
• Demonstrate your customer service skills by describing how you have effectively handled difficult or irate customers, ensuring their satisfaction and maintaining a positive relationship.
• Include any certifications or training you have completed that are relevant to technical support, such as ITIL or specific software certifications.
• Highlight your ability to work well under pressure and in fast-paced environments, as technical support often involves dealing with urgent and time-sensitive issues.
• Mention any experience you have with remote support or providing technical assistance over the phone or through online chat platforms.
• Show your commitment to continuous improvement by mentioning any process improvements or initiatives you have implemented to enhance the efficiency or effectiveness of technical support operations.
• Quantify your achievements whenever possible, such as the number of tickets resolved per day or your average customer satisfaction rating.
• Use specific keywords and phrases from the job description to tailor your work experience section to the specific requirements of the technical support role you are applying for.

Example Work Experiences for Technical Supports:

Strong experiences.

Provided technical support to customers via phone, email, and chat, resolving an average of 50 inquiries per day with a 95% customer satisfaction rating.

Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, resulting in a 30% reduction in average resolution time and improved customer retention by 20%.

Developed and delivered training materials to educate customers on product features and troubleshooting techniques, leading to a 25% decrease in repeat support requests.

Implemented a ticketing system to track and prioritize customer inquiries, resulting in a 40% increase in efficiency and a 15% improvement in response time.

Conducted root cause analysis on recurring technical issues, identifying and implementing solutions that reduced issue recurrence by 50% and improved overall system stability.

Assisted in the testing and deployment of software updates and patches, ensuring seamless integration and minimizing downtime for customers.

• These work experiences are strong because they demonstrate the candidate's ability to effectively provide technical support to customers, resolve complex issues, and improve overall customer satisfaction. The use of specific metrics, such as customer satisfaction rating, resolution time, and issue recurrence, highlights the candidate's impact and success in their role. Additionally, the candidate's involvement in implementing process improvements and contributing to software updates showcases their proactive and collaborative approach to technical support.

Weak Experiences

Assisted customers with technical issues via phone, email, and chat, troubleshooting software and hardware problems.

Documented customer interactions and resolutions in a ticketing system, ensuring accurate and thorough record-keeping.

Collaborated with cross-functional teams to escalate and resolve complex technical issues.

Conducted remote desktop support sessions to assist customers in resolving software installation and configuration issues.

Provided training to customers on the use of software applications, ensuring their understanding and proficiency.

Assisted in the development and maintenance of knowledge base articles and documentation for common technical issues.

• Monitored and maintained computer systems and networks, proactively identifying and resolving potential issues.
• Assisted in the setup and configuration of computer hardware and software for new employees.
• Participated in on-call rotations to provide after-hours technical support to customers.
• These work experiences are weak because they lack specific details about the impact of the individual's work, such as the number of customers assisted or the percentage of issues resolved. Additionally, the bullet points could benefit from stronger action verbs to convey a sense of proactivity and effectiveness in handling technical support tasks. To improve these bullet points, the candidate should include quantifiable results and use more powerful action verbs to highlight their contributions and achievements in technical support.

Top Skills & Keywords for Technical Support Resumes:

Top hard & soft skills for technical supports, hard skills.

• Troubleshooting and Problem Solving
• Hardware and Software Installation
• Network Configuration and Troubleshooting
• Operating System (OS) Knowledge (e.g., Windows, macOS, Linux)
• Remote Desktop Support
• Customer Service and Communication
• Ticketing Systems (e.g., JIRA, Zendesk)
• Active Directory and User Management
• Virtualization Technologies (e.g., VMware, Hyper-V)
• Scripting and Automation (e.g., PowerShell, Bash)
• Security and Data Protection
• ITIL Framework Knowledge

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting Abilities
• Customer Service and Relationship Management
• Technical Knowledge and Expertise
• Analytical and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Patience and Empathy
• Teamwork and Collaboration
• Conflict Resolution and Negotiation
• Continuous Learning and Self-Development

Go Above & Beyond with a Technical Support Cover Letter

Technical support cover letter example: (based on resume).

As a Technical Support professional, you understand the importance of attention to detail and problem-solving skills in providing exceptional service to customers. Just like your ability to troubleshoot and resolve technical issues, pairing your resume with a well-crafted cover letter can significantly enhance your chances of securing an interview and standing out from other applicants. A cover letter is not just a formality, but an opportunity to showcase your passion for the role and highlight your unique qualifications. Crafting a compelling cover letter doesn't have to be a daunting task, and the benefits it offers are well worth the effort.

Here are some compelling reasons for Technical Supports to submit a cover letter:

Personalize your application: A cover letter allows you to address the hiring manager directly and demonstrate your genuine interest in the company and the technical support role. By tailoring your letter to the specific company and position, you show that you have taken the time to research and understand their needs.

Highlight your technical expertise: Use the cover letter to illustrate your technical skills and experience that directly align with the requirements of the technical support role. This is an opportunity to showcase your knowledge of different software, hardware, and troubleshooting techniques, emphasizing your ability to provide effective solutions to customers.

Demonstrate your customer service skills: Technical Support is not just about technical knowledge; it also requires excellent customer service skills. Use the cover letter to share examples of how you have effectively communicated with customers, resolved their issues, and provided exceptional support. This will demonstrate your ability to handle challenging situations and maintain a positive customer experience.

Showcase your problem-solving abilities: Technical Support professionals are problem solvers by nature. In your cover letter, highlight specific instances where you have successfully identified and resolved complex technical issues. This will demonstrate your analytical thinking, adaptability, and ability to find innovative solutions.

Communicate your passion for technology: Technical Support roles often require a genuine passion for technology and a desire to stay updated with the latest advancements. Use the cover letter to express your enthusiasm for the field and your eagerness to contribute to the company's technological growth.

Stand out from the competition: While some applicants may choose not to submit a cover letter, taking the extra step to include one sets you apart from the crowd. It shows your commitment, professionalism, and attention to detail, which are all qualities that employers value in Technical Support professionals.

By pairing your resume with a well-crafted cover letter, you can personalize your application, highlight your technical expertise and customer service skills, showcase your problem-solving abilities, communicate your passion for technology, and differentiate yourself from other applicants. Don't miss out on this opportunity to make a strong impression and increase your chances of securing an interview.

Resume FAQs for Technical Supports:

How long should i make my technical support resume.

A Technical Support resume should ideally be one to two pages long. It is important to keep the resume concise and focused on relevant information. Technical Support roles typically require a strong technical background and problem-solving skills, so the resume should highlight these key qualifications. Including a summary or objective statement at the beginning of the resume can provide a brief overview of your skills and experience. This should be followed by a section highlighting technical skills, such as proficiency in operating systems, software applications, hardware troubleshooting, and network protocols. Next, include a section on work experience, focusing on roles that directly relate to Technical Support. Highlight specific responsibilities and achievements that demonstrate your ability to handle technical issues, provide excellent customer service, and effectively communicate complex information to non-technical users. Education and certifications should also be included, especially if they are relevant to the Technical Support field. List any degrees, diplomas, or relevant courses completed

What is the best way to format a Technical Support resume?

When it comes to formatting a Technical Support resume, it is crucial to present your skills and experience in a clear and organized manner. Here are some key points to consider: 1. Start with a professional summary: Begin your resume with a concise summary that highlights your technical expertise, years of experience, and any relevant certifications or qualifications. This section should grab the reader's attention and provide a quick overview of your skills. 2. Emphasize technical skills: Technical Support roles require a strong foundation in various technical areas. Create a dedicated section to showcase your proficiency in operating systems, hardware, software, networking, troubleshooting, and any other relevant technical skills. Be specific and mention any certifications or specialized training you have obtained. 3. Highlight relevant experience: In the work experience section, focus on your previous roles that directly relate to Technical Support. Include the company name, job title, and dates of employment.

Which Technical Support skills are most important to highlight in a resume?

When it comes to highlighting Technical Support skills on a resume, there are several key ones that are important to emphasize. These skills not only demonstrate your technical expertise but also showcase your ability to provide excellent customer service and troubleshoot technical issues effectively. Here are some essential Technical Support skills to highlight: 1. Technical Knowledge: Highlight your proficiency in various operating systems, hardware, software, and networking protocols. This includes familiarity with troubleshooting tools, remote desktop software, and ticketing systems. Demonstrating a strong foundation in technical knowledge is crucial for a Technical Support role. 2. Problem-Solving: Technical Support professionals are often faced with complex issues that require quick and accurate problem-solving skills. Showcase your ability to analyze problems, identify root causes, and develop effective solutions. Employers value individuals who can think critically and resolve issues efficiently. 3. Communication: Effective communication is vital in Technical Support as you will be interacting with customers who may have limited technical knowledge. Highlight your ability to explain technical concepts in a clear and concise manner, both verbally and in writing. Additionally, emphasize your active listening skills to ensure you understand customer concerns accurately. 4. Customer Service: Technical Support is a customer-centric role, so emphasizing your customer service skills is crucial. Showcase your ability to

How should you write a resume if you have no experience as a Technical Support?

When writing a resume for a Technical Support position without any prior experience, it's important to focus on highlighting your relevant skills, education, and any related experiences that can demonstrate your potential for success in the role. Here are some tips to help you craft an effective resume: 1. Start with a strong objective or summary statement: Begin your resume with a concise statement that highlights your career goals and emphasizes your enthusiasm for entering the Technical Support field. This will grab the attention of hiring managers and show your commitment. 2. Showcase your technical skills: Even if you lack direct Technical Support experience, emphasize your proficiency in relevant technical skills. Include any certifications, coursework, or projects that demonstrate your knowledge of computer systems, troubleshooting, software, hardware, networking, or any other relevant technical skills. 3. Highlight transferable skills: Identify and emphasize transferable skills that are applicable to Technical Support. These can include problem-solving abilities, strong communication skills, customer service experience, attention to detail, multitasking, and teamwork

Compare Your Technical Support Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Technical Support job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Technical Supports:

More resume guidance:.