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How to Add a Conference or Seminar to Your Resume

If you want to stand out in today’s competitive job market, you need to clearly demonstrate your competitive edge on your resume. Adding more sections to your resume can feel confusing and overwhelming, however, by mentioning your honors and other professional development participation you can increase your chances of getting hired . In this article, we are going to show you how to add a conference or seminar to your resume.

Over the years, many employers have shared their desire to hire more proactive and adaptable professionals who believe in the importance of continuous learning.

If you enjoy networking and learning about emerging trends, you’ve likely been to or will go to a conference or seminar related to your field . Attending industry-related conferences allows you to build your professional brand while also making connections that can prove beneficial long-term.

Attending conferences and seminars also demonstrates your commitment to your field , self-improvement, and dedication to continuous learning. Employers understand that they need employees who value continuous growth because that’s what helps push them forward.

To ensure you fully understand how to add a conference or seminar to your resume, we’ll go over:

Where to put seminars attended in your resume
How to list conferences in your resume
When adding seminars and conferences is most beneficial

We’ll even go over how trainings and seminars attended look in a resume example. After gathering this information, you can try out our free AI-supported resume builder to quickly create your application.

Does My Resume Need Information on Conferences or Seminars?

There are so many personal branding, growth, learning, and networking opportunities available when attending conferences in your field., In addition to the opportunities listed, there are many more benefits to attending conferences . However, many applicants ignore this part of their background on their resume simply because they are not sure where to put it or how it ties in to their professional history.

Even though we know that recruiters will be more interested in learning more about your skills and hands-on work experience , adding the conferences can be helpful.

This is especially the case for:

Career changers
Recent graduates

Specifically, adding a seminar or conference to your resume can help you if you want to find a job in any of the following industries :

Marketing and Advertising
Higher education
Engineering
Arts and Culture
Medicine and Healthcare
Information Technology (IT)
Design and Creativity

However, if you think it won’t be important to the position, be as brief as possible. Space is precious on your resume, and you only want to highlight your most essential qualifications .

Below, we’ll look at how a conference or seminar can be successfully added to your document.

How to add Conference Details to Your Resume

When writing your resume, you must be strategic with how you phrase and display your accomplishments. Your goal is to capture the attention of the recruiter or hiring manager , quickly. This includes being clear, brief, and straight to the point. Your resume is not your extensive portfolio, this means you won’t need to cover every conference you’ve attended or presentation given.

This is especially true if this is an everyday part of your job. However, if you give a major keynote address at one of the world’s biggest conferences or you’re selected to facilitate a specialized training or workshop then this deserves to be highlighted.

When creating this section, you will need to indicate the following information:

Names of the keynote speakers (note: if you attend a panel session, it’s ok to indicate that it was a panel and include the lead speaker’s name).
Dates of the conference (note: you only need to include conferences or seminars attended within the last 5 years, you can showcase prior conferences on your LinkedIn profile or a separate portfolio).
Name of the talk
The organization hosting the event or the name of the event

For example, you would write conferences on your resume like this

Smith J and O’Neill T (2021, August) Example Presentation. Presented at Example Conference, New York

Example of adding a session with a panel:

Panel led by Smith J and O’Neill T (2021, August) Example Presentation. Presented at Example Conference, New York

If you are adding a keynote or training that you personally led, the format will be similar, except you will want to highlight that you were selected or requested for the opportunity:

Selected by (Name of Agency) to provide keynote/training on Name of Presentation. Presented at Example Conference, Location

A resume template will help you fill those details in with ease.

If you’re working in higher education or completing a Ph.D., it can also help to indicate conferences you’ve attended .

This is especially the case if you’re seeking your first postdoc role or wish to show off your industry knowledge.

On your resume, this will need a different approach than the one detailed above. You will need to show the employer:

The name of the conference
The organizing body
The years attended

For example, this should be listed on your resume in the following ways:

Example 1: Example Organization Body (EOB) – 2017, 2018, 2019

Example 2: Example Professional Conference (EPC) – August 2019

Where to Put Seminars on a Resume

When it comes to including seminars and conferences on your resume, placement is key.

Typically, these details are best suited for two sections:

Education section : If you’re a recent graduate or your seminars are highly relevant to your field of study under your degree(s). Adding them to your education section can enhance your qualifications.
Dedicated section : For professionals in roles where continuous learning is essential, creating a separate section might be more impactful. This is especially true if you’ve participated in significant events, such as delivering a keynote address or leading a seminar. You can choose to call this section your “Career Enrichment” or “Continuing Education.”

Remember, the key is relevance and impact. Include seminars that add value to your profile and align with the job you’re applying for.

If you’re wondering if the seminars you’ve attended add value , simply ask yourself, “What skill or new knowledge did I gain?” Often conferences discuss emerging trends and hot topics , these are what you want to highlight on your resume to show employers you are “in the know.”

Whether you’re changing fields, want to continuously learn, or show that you are motivated, seminars can be a game changer .

Simply remember to:

Highlight more information if conferences and seminars are important to your sector
Include seminars and conferences in the right place on your resume
Don’t forget the most important details

If you combine these tips with our easy-to-use tools , you’ll have little issue impressing hiring managers.

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How to List Conference Presentations on Résumé

The benefits of presenting papers, and attending conferences, conventions as well as workshops will be invaluable for your career development. The conference offers you the opportunity not only to network with colleagues, to learn new topics, and to present research but also to add these skills to your resume.

A resume that emphasizes your speaking engagements and presentations is an effective way to show off your ability to communicate. Providing proof of your skills and making your resume memorable can help employers determine your expertise in your career field. These resume tips and tricks from certified resume helpers will help you learn how to highlight your conference experiences.

Find out what to include in your resume when it comes to presentations when it is a smart decision to showcase conferences on resume, and how to list conference presentations on resume.

When Should You Include Presentations on the Resume?

If you are wondering how to put conference presentations on resume, you should know that there’s typically a section dedicated to conference information in a CV. The experience of presenting at conferences can be helpful whether you want a job that is academically or business-oriented. Consider mentioning a particular conference experience in your cover letter if you want to further emphasize it.

Listing merely the conference names might not be very useful and may be perceived as trying a bit too hard. Tell the interviewer about the ways in which you have demonstrated your commitment in your cover letter instead.

Listing seminar presentations can enhance your resume, but only if you use that information wisely. You may want to include information about conference presentations on your CV. Do this if you are aiming at a position that includes a lot of public speaking. Providing it displays your expertise and dedication to career advancement, you should definitely include it.

As if that’s not enough, here’s more example of when to include presentations in your CV:

Your public speaking activities should be related to the job positions (positions where regular meetings, conferences, and presentations are a part of your job). If you want to emphasize on your acting skills, we have some tips for you .
Also, you can list presentations where you contributed to a project or event to provide education on a subject relevant to the job description.
You can also use presentations to position yourself as an industry leader or an expert.
Connecting the objectives, and goals of the organization with your past presentations and speeches can also be a good idea.

How to Add Conference Presentations on Resume

Photo created by AllaSerebrina on Crello

On the left side of the listing, add the most important conference information, just like in other sections. Begin your presentation with the title of the talk or a forum, followed by a description of the conference. Be sure to include the year that the conference talk took place.

Additionally, consider including the month, of course, if it is relevant to the job. When looking for a way to demonstrate you’re capable of presenting on various subjects within a short period of time, you might mention how many presentations you gave over a specified time frame.

You can add a separate section on your resume and name it “Invited Presentations” or “Conference Speaking”. This might be a good section to include under the Education and Work Experience section. Putting it close to sections such as “Volunteer”, “Awards”, or “Professional Affiliations” is a smart thing to do.

Considering that resumes can be formatted in any way, you can place this section anywhere in the document. Logically, it will depend on the nature of the job you are applying to.

If public speaking is an essential part of a particular position, you might put it in the work experience section. As an alternative, if public service is a priority, the conference section could be placed under the “Volunteer” section.

Here are some additional tips on how to add conferences to resume:

Put presentations in a separate section;
List the most relevant events first;
Make sure that the title of the presentation is in Italics;
Provide the date of the conference along with the name;
Include examples of the conference topic;
Add related presentation publications.

Your resume is your personal marketing tool, and listing conference presentations adds a level of expertise. It can make a significant difference in presenting a professional, well-rounded resume that attracts potential employers.

Listing of Presentations with Related Publications

Listing all the presentations you ever attended in your resume might not be a good idea. If you are wondering how to list conferences on resume there are a few more tips you need to learn. You won’t gain many advantages from conference presentations and summits unless you’re applying to a communication-related position, and mentioning them could backfire as it can look like “resume padding”.

That being said, peer-reviewed publications published in prestigious journals provide the most value. There is no need to list them all, but rather list two or three relevant and recent papers. Thus, listing the relevant ones, and explaining briefly what role you played in each study will be enough.

Check out more useful information on listing the patents on your resume .

The topic of writing a resume always comes with questions and raises discussion. So is the question: “Can you put conferences attended on resume?”. Here are some more resources that may be useful.

Secret Tips for Including Presentations on a Resume

Here are some additional tips on how to put conferences on resume to keep in mind:

You should only list your presentations if they are in line with the job you are applying for
If you did not speak at any conferences or events, leave them out
Describe any honors or awards you have received as a result of your presentations
In the case of a co-presentation, indicate your involvement in it by adding a modifier to the title
Make sure to include some information in your resume summary about your presentations, as a demonstration of your proficiency

How Do I Document Speaking Engagements on My CV?

Your resume should include a section that mentions your speaking engagements. If you gave a lecture, specify the topic, where and when it was held, and the size of the audience. This is the safest way of listing conference presentations on resume.

How Are Conferences Displayed on Your Resume or CV?

You should include the name and date of the speech where you participated beneath the title of your presentation. Including the year and the month is just as important.

How Do I Cite a Panel Presentation in a CV?

To properly display your panel presentation title, paper, or poster, you need to align it along the left margin. For the title, it is not recommendable to alter the font, and you don’t have to underline or use italics. Besides, you shouldn’t put anything like “paper title:” before the title of the paper.

While listing conference presentations can demonstrate your expertise, showcasing other certifications like series 7 on your resume can add another layer of value. This can help to create a compelling resume that underscores your versatility and skills, opening more doors in your career path.

It all comes down to effectively marketing yourself if you want the position or internship.

You should have a strong CV and a cover letter that showcases your qualifications, and your interest in the job. Unfortunately, many applicants include unnecessary items on their CVs and some of them are conference lists they have attended.

Most people fail to understand the importance of writing a new resume for every job posting they apply for. Customizing resume for the job post you are applying for allows you to determine whether you should include such information.

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One of our team members is Alina Burakova. She has vast experience in reviewing career and education-related websites. Being a little shy, Alina dislikes writing about herself too much, so here is her short bio. In 2010, she graduated from ...

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Make a Splash With Presentations on Your Resume

A quick but detailed guide on how and when to include presentations on a resume, including resume templates and examples.

2 years ago • 8 min read

Public speaking isn’t for everyone — which is why, if you have experience presenting in front of a crowd, you should definitely include it in your resume.

You can list presentations in your work experience section, resume summary, or in a separate ‘Presentations’ section, depending on how relevant they are to the job you’re applying for.

In this article, we’ll discuss what presentation skills to include on your resume, how and where to list presentations, and how to tailor your presentation skills to your desired industry.

Key advice from a recruiter to keep in mind when considering how to list presentations on your resume

How to add presentations to your resume

Let’s start with a few quick steps for adding presentations to your resume:

Choose where you’re going to list presentations. This could be in your work experience , resume summary , or in their own section (more on this later).
List the name or topic of the presentation.
Specify where you presented or who you presented to.
If it was an external presentation, include the name and date of the event.
Add any relevant awards or publications .
Use a clear action verb like “presented” so your presentation skills stand out to anyone quickly scanning your resume.
Upload your resume to a free resume checker for personalized suggestions on making your presentations stand out to a hiring manager.

Now let’s take a look at some concrete examples of what presentations should look like on your resume.

What presentations to include on your resume

The types of presentations you can include on your resume include traditional styles like PowerPoint presentations, client briefings, and conference speaking, as well as digital and remote presentations, such as Zoom conferencing and Google Slide presentations. Both conventional and digital methods demonstrate your ability to convey information through the desired format and showcase both soft and hard skills.

The recent transition towards more remote work has brought digital presentation styles like webinars, online talks, virtual events, and social media live sessions to the forefront. These modern formats highlight both adaptability and remote/technical experience.

Whatever presentations you choose to include, ensure the skills you’re showcasing are targeted and relevant to your application.

Examples of how to put presentations on your resume

There are a couple of different ways of listing presentations on a resume:

In your work experience bullet points
In a ‘Presentations’ section of your resume
(Optional) In your resume summary

Not sure which choice is best for you? Here’s a brief overview of the pros and cons of each option, including examples for you to follow.

Including presentations in your work experience bullet points

Include presentations in your work experience bullet points if you regularly presented to colleagues, clients, or external stakeholders as part of your job.

Include at least one bullet point detailing what you presented, who you presented it to, and, crucially, any quantifiable metrics . Emphasize the size of the audience, feedback scores, number of presentations, or tangible impact on the business to clearly demonstrate the scope and effectiveness of your presentations. Start your statements with powerful action verbs to make your bullet points memorable and impactful.

Presented strategic changes in portfolio and marketing plan to C-suite executives, influencing key business decisions, as evidenced by a 15% increase in operational efficiency, and an expedited promotion within 12 months.
Designed and delivered 10+ training workshops, presentations, and learning modules using a range of training aids and computer software.
Presented keynote speech at a 200+ person conference on new and emerging technology.

Here is an example of a resume work experience section that highlights presentation skills:

Example of how to list presentations on your resume

Listing presentations in a separate resume section

You can create a separate resume presentations section if official presentations are a major part of the job you’re applying for and you have significant presentation experience.

Create a ‘Presentations’ subheading underneath your work experience and education . For each listed presentation, include not only the name, conference, and date, but also any measurable outcomes, such as audience size or notable feedback received, as shown in the resume screenshot below. If you have any related awards or publications, you can also list those.

“The Evolution of Supply Chain Management,” Supply Chain Conference, Feb 2022.
"Extended Structure in Globular Clusters with Gaia,” Astronomical Society Meeting, June 2022.
“Community Management in Social Media Marketing,” B2B Marketing Expo, March 2021.
Awards: Content Marketing Institute Award for Outstanding Community Engagement.

Here is an example of a resume that includes specific presentations in a separate Presentations section:

Example of how to showcase presentations under a separate header on your resume

Highlighting presentations in a resume summary

Mention your experience with presenting in your resume summary if you’re applying for a role that involves regular public speaking and want to draw attention to a key accomplishment involving presentations.

At the top of your resume (beneath your contact information but above your work experience), include 3-5 lines briefly outlining your key presentation skills and experience.

Learning and Development Manager with more than 10 years of experience in creating and leading work-related training and development programs to help employees enhance their skills or the company's performance. Key accomplishment: Delivered lectures to over 70 employees on best practices, how to engage with the media in a crisis, and how to promote brands effectively to communications officers.

Here is an example of a resume summary that highlights presentation skills:

How to highlight presentation skills in your resume summary

If you're not sure whether your presentation skills and experience should be included in your work experience section, summary, or a separate presentations section, upload your resume to the tool below . It'll evaluate your resume and give you feedback on how to improve each section.

Tailoring your presentation skills to different industries

When listing presentations on your resume, it's crucial to tailor them to the specific position or industry you're applying for. List the name, date, and location of the presentation, followed by a tailored explanation of the presentation's focus, so a recuiter can easily see why it’s relevant to your application. For example:

Tech and engineering: Focus on technical expertise and innovation. For example: "Presented 'Emerging Trends in AI and Machine Learning' at the Tech Innovators Conference 2022, emphasizing practical applications in software development."
Finance and business: highlight strategic insights and financial results. For example: "Delivered a presentation on 'Global Market Trends and Investment Strategies' to key stakeholders, resulting in a 15% increase in investor engagement."
Education and training: Showcase your ability to educate and engage diverse audiences. For example: "Facilitated a series of educational workshops titled 'Innovative Teaching Methods in Digital Age' at the National Education Conference 2021."
Marketing and communications: Focus on creativity, audience engagement, and brand development. For example: "Hosted a webinar on 'Effective Social Media Marketing Strategies' that attracted over 500 participants, enhancing brand visibility."
Arts and culture: Emphasize creativity, industry knowledge, or critical analysis. For example: "Presented 'Modern Art Movements and Their Social Impact' at the City Art Museum Lecture Series, drawing a record number of attendees."

Keywords and phrases to use when discussing presentations

Incorporating specific keywords and phrases can significantly boost your resume’s impact and help you make it past ATS.

Here’s a list of keywords and phrases to use when discussing your presentation experience:

Public speaking: Highlights your comfort and skill in addressing audiences.
Audience engagement: Demonstrates your ability to connect with listeners and maintain their interest.
Presentation design: Showcases your proficiency in creating visually appealing and informative presentation materials.
Data presentation: Indicates your ability to present complex data in an understandable manner.
Interactive workshops: Suggest an active, hands-on approach to presenting and training.
Webinar hosting: Reflects skills in managing and delivering online presentations.
Technical demonstrations: For those in technical fields, it highlights your ability to explain complex technical concepts.
Conference speaking: Indicates experience with large, formal presentation settings.
Training and development: Shows your role in educating and developing others through presentations.

When presentations do (and don’t) belong on your resume

Now that you know how and where to include presentation skills on your resume, only one question remains — should you?

The short answer is: It depends. Presentations are purely optional — no recruiter is going to pass you over if you don’t include them. Which means that, like anything else on your resume, you should include them if they’re relevant to the job you’re applying for and leave them off if not.

Not sure which category you belong to? Here are some considerations to keep in mind when deciding whether to list presentations on your resume.

You should list presentations on your resume if …

The job you’re applying for involves giving a lot of presentations, training others , or public speaking.
You want to showcase expertise in your field or specific subject matter.
You presented at a well-known or prestigious event.
You were a keynote speaker.
You have significant publications or awards relating to a presentation.
The content of your presentations is relevant to the job you’re applying for.
You’re in an industry like academia where listing presentations is a common practice.

You shouldn’t list presentations on your resume if …

You’re entry-level and don’t have significant professional presentations to list.
Your presentations were in a completely different field.
You attended a conference but didn’t speak at it.
You have too many presentations to list — even if they’re all relevant, limit yourself to a few of the most recent or impressive examples.

Should I include presentation skills in my resume skills section?

Yes, including resume presentation skills in your skills section is highly beneficial, especially if the job role you're applying for involves communication or public speaking. This is particularly important if you're in fields such as sales, marketing, education, or leadership roles where presenting is a key part of the job.

How should I list presentations that may contain sensitive or confidential information?

When listing presentations that involve sensitive information, focus on the skills and context rather than specific details. Use phrases like "Presented on proprietary industry techniques to a select group of stakeholders" or "Led a confidential briefing on business strategy improvements." This approach showcases your experience while respecting confidentiality agreements and maintaining professionalism.

Should I list presentations on my LinkedIn profile as well as my resume?

Absolutely! Listing presentations on LinkedIn showcases your communication and expertise to a broader network, including recruiters and industry peers. On LinkedIn, you can add more details or even include links to presentation materials or videos. However, make sure you maintain consistency in how you present this information on your resume and LinkedIn profile.

How can I effectively demonstrate the impact of my presentations?

To effectively demonstrate the impact of your presentations, include quantifiable metrics. For instance, "Presented on market trends to an audience of 200+, leading to a 20% increase in post-event engagement" . This approach highlights your presentation skills and provides concrete evidence of your impact and effectiveness.

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How to list conference presentations in a resume.

Conference information typically has its own section of the resume. Whether you aspire toward an academically-oriented position or you're aiming for a more business-oriented job, showing that you have experience presenting at conferences can add something valuable to your resume. If you really want to underline a particular conference experience, you might also mention it in more detail in your cover letter.

When It's Appropriate

Listing conference presentations can add depth to your resume, but include that information carefully. If you're applying for a job in which you'll be expected to speak publicly on behalf of the company, adding information about conference presentations can be a good thing. It can also help to establish you as a known expert on a particular facet of business or academic research.

When It's Not

On the other hand, hiring managers will also be on the lookout for so-called "resume padding," a tactic recent graduates or those with little experience in a field sometimes use in an attempt to show they have more experience than they really do. The conferences you add should be ones that took place outside of your workplace or institution, and not ones that you did within your own graduate program. Likewise, don't add guest lectures you did as part of your academic course of study or in your capacity as a teaching assistant. Don't add conferences you've attended but haven't presented at. That will be construed as padding.

Ordering the Sections

Create a section of your resume titled "Invited Talks" or "Conference Speaking Engagements." Add the section under your Education and Work Experience sections, among other additional sections you might have, such as your Volunteer, Awards, or Professional Affiliations sections. Since there's no right way to format a resume, it's up to you where to place this section in terms of order -- and since your resume should be tailored to each individual job for which you apply, it can depend on the job. If public speaking is paramount to one position, you might put the section directly under your work experience section. If public service is more important, on the other hand, the conference section might go under the ''Volunteer'' section.

Formatting the Section

To format the conference listings, list the most important information on the left-hand side of the listing, as you'll do with other sections of your resume. Start with the title of your conference talk, followed by the name of the institution or conference at which you presented the information. Then include the year of the conference talk. You can also include the month of the talk, but only if it's relevant to the job. For example, if you want to show that you're capable of presenting on many different topics in a short amount of time, you might include the months that demonstrate how many presentations you gave within a six-month period.

How to write a brief job bio on yourself →.

How to List Speaking Engagements on a Resume →

How to Write a Curriculum Vitae →

How to Write an Informal Resume →

How to List Professional Development on a Resume →

How to Write a Resume for a High School Student Internship →

University of Washington Career Center: Curriculum Vitae
American Psychological Association: Tips for Impressive CVs

Nicole Vulcan has been a journalist since 1997, covering parenting and fitness for The Oregonian, careers for CareerAddict, and travel, gardening and fitness for Black Hills Woman and other publications. Vulcan holds a Bachelor of Arts in English and journalism from the University of Minnesota. She's also a lifelong athlete and is pursuing certification as a personal trainer.

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Resume Tips

How to Include Public Speaking Skills on Your Resume (+ Examples)

While it might send you into a spin and get your knees knocking at the very thought of having to stand up in front of people and give a presentation, the skill of public speaking is considered a valuable asset within many professions. Public speaking on your resume is a great quality to add to your repertoire. Many employers place a premium value on public speaking skills.

Candidates who possess polished and articulate public speaking skills are often placed in prominent roles within a company, with many finding themselves on a fast-track to securing leadership positions. This is because a leader often needs to speak and present to a roomful of people. You can’t ask someone who’s shy and retiring to do this. Or someone with a distinct lack of confidence. So you turn to the employees who have shown promise and know how to hold a crowd.

But what if you are angling for another role? How do you include public speaking skills on a resume?

No need to fret. You have come to the right place. We have the know-how you need to make employers aware of your valuable communication style by showing how to present public speaking on your resume.

What is public speaking?

First up, let’s quantify what public speaking actually is. It is the ability to stand up in front of an audience and deliver an oral speech or presentation. It works whether that is a live audience or a remote one, as you are still presenting to a large number of people in public.

It can be used to sell a product or a service to a client, galvanize your team, or pitch for a new contract. Presentations can incorporate many different topics and have many different goals – to entertain, educate, inform, or even influence listeners.

The presentation needs to be engaging, powerful, and memorable. You have got to hold the audience in the palm of your hand so as not to lose their interest. These are great assets to have throughout your career.

These types of presentations can be the difference between failure and success. So, presenting information effectively and clearly is key when connecting with your audience and getting your message out there.

Why do public speaking skills matter?

It’s important to understand why public speaking skills are in such high demand. For someone comfortable with communicating ideas effortlessly, public speaking skills might seem like something that everyone can do, at the drop of a hat. After all, we are communicating with other people every single day of the year.

However, lots of people are not that comfortable when speaking in a public setting. Many shrink from being called upon in class, business, or conference meetings, or other settings where there is a large group. Others are wary of being asked to make presentations, train up other employees, or take on a role that puts them under the spotlight.

Call it stage fright, if you will. The average professional just isn’t all that excited about being the center of attention in any training session or discussion. And employers understand that fact. Most organizations have dealt with employees who struggle to communicate ideas when they’re put in those types of settings. As a result, those employers recognize just how rare and important public speaking skills truly are--and really value those job candidates who possess them.

Read our experts' opinion on the best skills to put on your resume in 2023 .

Public speaking and communication skills list

Unlike some types of skills, public speaking is not a single skill that you can simply list on a resume. Instead, public speaking skills encompass a variety of skills that combine to make you come across as an effective public communicator on your resume . Moreover, you are unlikely to find too many job postings that specifically ask for public speaking skills.

Instead, many of these postings will mention relevant key skills that might make you an effective public speaker. By learning to recognize these communication capabilities, you can more effectively convey your public speaking ability to a potential employer.

They include:

The ability to read your audience

One of the most important public speaking skills is the ability to accurately read your audience, or “read the room” as this modern phrase sums it up, by picking up on subtle, nonverbal cues of your attendees. You should be able to determine what they need to hear, adjusting your communication during the speech to accommodate their reaction. Do they seem engaged? Are they visibly bored? Restless? Confused?

A speaker who can read the room well knows how to stay on the right track to get across their message.

An articulate presentation of ideas

Are you an articulate speaker? In this scenario, articulate doesn’t just mean the ability to speak clearly. It means being able to convey complex ideas in an easily understood manner. If your skills include being articulate, be sure to mention those attributes of public speaking in your resume.

An engaging presence and style

Do you command presence when you are on a stage, enter a room, or during a meeting? Have you got that certain je ne sais quoi or X factor? The best public speakers, trainers, and educators have an engaging way about them. They also have a style that captures and sustains the attention of any audience. Employers can always utilize employees with these types of public speaking skills.

The ability to write a speech or presentation

Whether you’re a solid writer or someone who composes presentations on the fly, based on something you scribbled on the back of an envelope 10 minutes ago, composition skills are critical. If your public speaking skills include the ability to compose presentations, be sure to convey that information on your resume. And don’t forget to include key composition skills like research ability, organization of ideas, and storytelling.

Knowledge of presentation technology

These days, no set of public speaking skills is complete without some sort of familiarity with technology. For example, skills in this area include the ability to create presentation slides and manage the functional operation of a presentation.

But it can strike horror into the heart of any audience member when a speaker stands up, declaring, “I’ve just got 100 slides to get through this morning.” While PowerPoint presentations are commonly used for seminars, meetings, and other public speaking engagements, keep these to a minimum, reduce the number of words, and pack them full of images.

Your slides should not make that much sense without you telling the story alongside. You want members of the audience to be focused on you speaking--not on the slides.

Key Takeaway

KEY TAKEAWAY

Don't just say that you have public speaking skills. Instead, describe those specific skills that demonstrate your oratory abilities.

Job descriptions might mention leading meetings, presenting information, or speaking at conferences. This can encompass many job titles, such as teachers and educators, managers, and sales and marketing positions.

Examples of public speaking skills on a resume

Now that you have a clearer idea of what public speaking skills are, let’s put it into practice by showing off some examples of how to include public speaking on your resume.

You can tailor the examples below to suit your own situations, positions, and responsibilities.

Showcases well-honed public speaking skills, developed over the course of a 10-year career as a sales trainer, marketing consultant, and seminar speaker.

Presented technical studies and project proposals on a regular rolling programme across the year at ABC Corp.

Created and led the mentor advisory board at XYZ Inc, training more than 100 corporate mentors.

Conducted client / employee workshops for ABC Corp on a bi-annual basis.

Skilled in presentation composition, communications technology including PowerPoint, and engaging, articulate audience presentations.

Final thoughts

Public speaking skills can be a quality that sets you apart from job search competitors. When you recognize that fact, and properly include them in your resume, those skills can be the key to landing you an interview and the great job that you deserve.

Best of luck with your ongoing job search.

Still not quite sure how to add public speaking onto your resume? Well, it’s your lucky day. Delve into a freebie by uploading your resume to ZipJob’s free resume review and see where it takes you.

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Elizabeth Openshaw is an Elite CV Consultant with over 12 years of experience based in Brighton, UK, with an English degree and an addiction to Wordle! She is a former Journalist of 17 years with the claim to fame that she interviewed three times Grand Slam winner and former World No.1 tennis player, Andy Murray, when he was just 14 years old. You can connect with her at Elizabeth Openshaw | LinkedIn .

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How to Put Poster Presentation on Resume - Step by Step

How do you add poster presentations to your resume/CV?

And how do you format it? Do you include all presentations? What if you were not the presenter?

Here's how to do it:

How to put poster presentation on resume

List the most relevant poster presentations chronologically

Example template:

[Presentations header] [Your LastName FN], [more authors' names]. [Poster title]. Poster presented at: [Conference name]; [Event Date]; [Event Location]

Practical example:

Presentations:

Johnson A.T. , Brown M.P. The effect of unemployment policies on the unemployment rate and willingness to find a job. Poster presented at: 2019 Labor Economics Conference; October 2019; New York City, NY.

Stevens K., Johnson A.T . Employment incentives impact on labor force participation. Poster presented at: Nacional Economics Conference; February 2019; Los Angeles, CA.

1 - Create a presentations section

If you don't have one already, create a presentations section on your resume .

If you have a long list of publications, then presentations should be a subsection of the publications section.

The presentations and/or publications section should come after your Education history, job history, and research experience.

2 - Include the authors' names

List the authors' names in the same order they appear on the poster . The last name should come first, while the first and middle names should be abbreviated.

You should bold your own name and separate names by commas. Underline the presenter if it's not you. Finish with a period.

3 - Add poster title

Add the poster title exactly as it shows in the poster. End that section with a period.

4 - Write down conference/event name

Write "Poster presented at:" followed by conference name and finish with a semicolon. If the conference has a date in its name, ‌include it too.

5 - Add conference dates

Include the month and year of the conference finishing with a semicolon.

6 - Include the location where the conference was held

Finally, the last element should be the location of the conference.

If your conference happened in the United States, add the city and the abbreviated state name. If it was an international conference, add the country name.

7 - List the most relevant poster presentations chronologically

Do you want to create a resume or a CV? In some countries, the terms resume and CV are used interchangeably.

In the United States, resumes are summaries of your career, while CVs are academic biographies that include all your experiences and publications.

If you want to create an American style resume, ‌pick only the most relevant presentations . Otherwise, list all your poster presentations.

Also, list your presentations chronologically and don't list the same presentation more than once.

Should you include all poster presentations?

If you have a long career, you don't have to include all your presentations. Especially presentations at minor events such as department conferences.

However, if you're just getting started with your career, include as many presentations as possible.

What about oral presentations?

Separate oral presentations from your poster presentations. Have two subsections on your resume/CV: one for poster presentations and another one for oral presentations.

Format oral presentations the same way as your poster presentations.

Tips for a better presentation

Mcdonald's interview questions and answers for 2024, 25 coach interview questions and answers.

Conference & Events Resume Sample

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Work Experience

Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques
Develop future and repeat business, contributing to the profitability of the Hotel
Seek proactive opportunities to increase sales and conversions within the Team
Able to negotiate and ‘close’ a sale
Sells key USP’s of hotel and Features vs. Benefits clearly to customers
Supervise Conference and Events operations
Able to work in all areas of Conference and Events including Bar, Restaurant, and Room Service
Assist Conference and Events Manager with training and developing the team
Conduct site-inspections for prestigious or important clients
On-site execution, staffing and vendor management – accountable for overall success of the event
Event closing – provide client with reconciled budget, schedule post conference debrief/surveys and generate initial and final feedback for potential rescheduling
Leadership – provide oversight and team leadership for onsite staff, temporary contractors and junior planners who are staffed on projects, as the direct point of contact
Vendor procurement and management – includes contract negotiation and managing vendor service levels
Event closing – provide client with reconciled budget, schedule post conference debrief / surveys and generate initial and final feedback for potential rescheduling
Min. 1 years’ experience in hotel Conference sales
To be a contact for the head office MICE sales team – ensuring enquiries and RFP’s received are replied to in a timely manner
Ensure all deadlines are met for all annual MICE RFP requests. Involve line manager in all potential high volume requests to provide the best possible rates in the market place
Actively manage business bookings, record denials, make referrals direct to other Accor properties or through ‘Sandown&#8217
Maintain a high standard of personal appearance at all times
Demonstrate dedication and commitment to the role
Work in all areas of Conference and Banqueting including Bar, Restaurant, and In Room Dining
Financial Controls – responsible for building and adhering to an accurate and thorough budget
Leadership – provide oversight, team leadership and serve as point of contact for onsite staff, temporary contractors and junior planners staffed on projects
Vendor procurement and management – work on contract negotiations and manage vendor service levels
Adhere to regional compliance and regulatory requirements
Content and presentation guidance – work with client team(s) to provide guidance on agenda building, material design and speaker suggestions (internal/external) and presentation idea generation

Professional Skills

Outstanding project management experience with excellent organization and planning skills
Strong leadership skills and previous experience in leading a team within the hospitality industry
Strong customer service and communication skills required with ability to effectively communicate with all levels of the organization
Strong Customer Service and excellent communication skills
Sales experience involving face to face selling & negotiation skills
Cash Handling experience and numerical skills
Excellent communication skills; including both verbal and written

How to write Conference & Events Resume

Conference & Events role is responsible for negotiation, english, leadership, reporting, finance, training, database, procurement, printing, security. To write great resume for conference & events job, your resume must include:

Your contact information
Work experience
Skill listing

Contact Information For Conference & Events Resume

The section contact information is important in your conference & events resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

First and last name
Telephone number

Work Experience in Your Conference & Events Resume

The section work experience is an essential part of your conference & events resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous conference & events responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular conference & events position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Conference & Events resume experience can include:

Strong PC skills (including Microsoft Office Suite, Excel,
Excellent organisation and time management skills with an eye for detail and the ability to use own initiative
Good organizational, communication and administration skills
Excellent communication, interpersonal relationships, and time management skills
Strong attention to detail & organisation skills
Strong computer and admin skills

Education on a Conference & Events Resume

Make sure to make education a priority on your conference & events resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your conference & events experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

School you graduated from
Major/ minor
Year of graduation
Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Conference & Events Resume

When listing skills on your conference & events resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical conference & events skills:

Communication skills with the ability to build strong and effective working relationships and to create a rapport with guests and colleagues
Effectively promoting the hotel's meeting facilities and building a solid client base
Excellent German & English language skills - verbal and written
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to thesechallenges
Proven sales skills with the ability to develop relationships and build loyalty
Very good organizational and administration skills

List of Typical Experience For a Conference & Events Resume

Experience for conference & events coordinator resume.

Goodcommunication skill and fluent verbal & written in English
Self-Confident, able to use multiple negotiation skills with clients
Communicate events to all internal departments effectively
Liaise, support and effectively communicate organisers on site requirements to the operations team. To ensure successful events and thus secure repeat business
Experience in meeting or wedding coordination, or working in customer service, preferably in hospitality, food and beverage
Good judgment in profiling and identifying best people for the campaign
Maintain good communication and working relationships in all hotel areas and with external customers and suppliers
Ensure the work of outside contractors for specialised services and to ensure they adhere to all legal requirements in relation to good working practices
Previous working experience within Hilton Worldwide hotels

Experience For Conference & Events Sales Executive Resume

Develop and maintain a strong relationship with the Government and key business leaders
Maintain effective communication, with regular 1-2-1 and team meetings
Demonstrate commitment to the development and implementation of processes and procedures to ensure continuous improvement of day to day work
Rooms reservations and front office experience
Ideally have experience within a Conference & Events Office
Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels that reflect our values
To ensure that your bleep is answered promptly and kept in good repair

Experience For Director of Conference & Events Resume

To maintain good relations with colleagues and clients
Have excellent product knowledge of function space, audio-visual equipment, capacities, guest room inventory, room rates and menus
Strong sense of responsibility and a professional presentation
Know and anticipate client’s needs so that they can enjoy a memorable Hilton experience (both accommodation and event in the hotel)
Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
Organise and prioritise work in order to ensure guaranteed response times and deadlines are met
Conduct effective pre-conference meetings and post event meetings and calls
Previous experience in an admin / event coordination role preferable
A well balanced and extroverted person, an effective communicator who is driven by team accomplishment

Experience For Group, Conference & Events Sales Executive Resume

Experience in a Conference & Events Sales Executive or similar role
Experience with event production and audio visual support
Experience in Events or Banquets operations
Experience as Events Executive in a luxury five star Hotel
Excellent command in English & Spanish (written, spoken and read)
Proven track record in successful event management
Good level of German language
Previous experience in an admin/ event coordination role preferable
Provide effective leadership to the teams to ensure targets are met and exceeded both for the hotel and for our team members to fully thrive at Hilton

Experience For Conference & Events Supervisor Resume

Previous experience in a senior C&E Operations supervisory/assistant manager role
Leading the preparation and also execution of group bookings including VIPs handling, logistical organization and internal/external communication
Supervising and leading the team of conference and events attendants in all areas such as; operations, employee engagement and training & development etc
Meeting, greeting and hosting clients on the day of events
Contracting and booking events
Building and maintaining relationships with key accounts and clients
Drawing up event orders and clearly communicating these to the operational teams to ensure a high quality of internal communication
Selling event spaces and accommodation, along with building relationships with potential clients
Updating and maintaining accurate account profiles in the database systems e.g. Delphi

Experience For Conference & Events Co-ordinator Resume

Maintaining & exceeding exceptional levels service
Leading pre con meetings, be fully confident in team briefings
Compiling of Function Sheets
Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas
Supervising maintenance and cleanliness of conference center
Catering to the needs of all VIP and regular guests to ensure requests and needs are met
Ensuring team members are competent in all areas of the conference and events operation
Liaising with Conference organizers to establish day to day needs and special requirements
Looking for new business

Experience For Assistant Conference & Events Operations Manager Resume

Understanding of sales process, tools, measurements and systems
Understanding of business needs of the clients but also of the hotel
Understanding of business needs of hotels and clients
Maintaining relationships with key accounts and clients
Welcoming guests for on site famils

Experience For Conference & Events Porter Resume

Conducting informative site inspections and menu tastings with organisers and contractors
Welcoming guests for on-site famils
Enjoys working within a fast paced environment and is competent in multi-tasking and responding to business needs
Focus on increasing small meetings business to Hilton by consistently using a cross selling approach
Work occasional extended hours, including evening, early morning, and weekends, as needed
Flexibility of availability, including meeting and greeting clients outside of regular business hours as and when required
Supervise and assist in the set up and clearing of conference and banqueting rooms according to Waldorf Astoria brand standards
Maximize use of Cost of Sales info in planning sales and marketing activities
Proactive in Selling and Upselling

Experience For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

Enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude
To be responsible for converting wedding client enquiries into confirmed bookings
To assist on receiving groups files from Sales Department and making sure all the negotiation has been clearly specify
To be aware of energy conservation, ensuring lights, air-conditioning and other electrical equipment is turned off after use
Contribute to the selling strategy of the hotel, and lead the department’s adherence to achieving that strategy
Be versatile and positive in developing and managing customer relationships with a high standard of communication both written and oral
Conduct show rounds of the venue with prospective and existing clients ensuring these are centred around the clients specific needs and requirements
Participate selling activities such as Bring back old business, Sales conversion weeks, etc

Experience For Group Conference & Events Sales Coordinator Resume

‘Closing the sale’ of events to meet set budgets and targets including pre/post event follow up
Ensure accurate and up to date customer information in Event booking system. Adhering and maintain systems best practices and standards
Adept at conveying the complexities of our products or services in easy-to-understand terms, communicating in a friendly manner with a variety of styles
Management reports: Maintain project planning and registration data in the events database for management reporting
Able to also work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events
Meet deadlines set with regards to projects and tasks, whilst also ensuring supervisors and team leaders are meeting their deadline too
Maximise selling opportunities by up-selling at every opportunity

List of Typical Skills For a Conference & Events Resume

Skills for conference & events coordinator resume.

Effective communication, negotiation and administrative skills
Banqueting operational experience at a managerial level 2 year experience
Experience establishing and advancing effective working relationships with team members from multiple, diverse units across the university and community
Experience coordinating and prioritizing work and activities
Have full understanding of sales processes, contracting and negotiation skills
Demonstrated experience working in a similar role with Hotel environment

Skills For Conference & Events Sales Executive Resume

Exceptional leadership skills to maintain & continue to build on our winning team
Demonstrated previous work experience in the Conference and Events
Great interpersonal & communication skills
Demonstrates previous experience in a sales environment
Good Logic and Reasoning Skill

Skills For Director of Conference & Events Resume

Demonstrated previous experience working in the Groups, Conference and Events function
Demonstrated previous experience working in Group reservation, Conference & Events function
Demonstrated previous experience working in the Group, Conference and Events function
Demonstrated previous experience working in the Conference and Events function Knowledge of the hotel property management systems
Self-motivated and able to work effectively without constant supervision

Skills For Group, Conference & Events Sales Executive Resume

Experience within a 4 quality hotel would be ideal however we would welcome various levels of experience
Prospecting / cold call experience
Commitment to delivering a luxury dining experience
Strong sales approach and passion for driving and generating business
Experience supervising and developing student employees
Good command of German and Englisch, both verbally and in writing

Skills For Conference & Events Supervisor Resume

Experience with Microsoft office software including Excel, Word, PowerPoint, etc
Strong knowledge and record success of Catering and service sector
In the possession of a valid working permit for The Netherlands
Desire to build on your capability and existing skill set
Experience in international event planning and management, specifically in New York City, in a fast-paced corporate organization
Proven track record of developing business relationships across all professional levels both internal and external, from Partners to PA’s
Experience working in Kuwait or GCC

Skills For Conference & Events Co-ordinator Resume

Strong knowledge of Opera Sales & Catering & Microsoft Office
A passion for providing memorable experiences for our guests & clients
Strong competency in using Microsoft Office and Opera
Assist in guiding the F&B operations team to provide memorable guest experiences
Effective and timely communication and reporting to clients and team members alike
Previous Conference and Banquet Supervisory experience in Luxury environment

Skills For Assistant Conference & Events Operations Manager Resume

Previous Conference and Events experience
Confident telephone manner with previous proactive sales experience
Strong knowledge of the Conference & Events operational business sector
Conference and Events Operations experience in a managerial position at this level
Previous Conference and Events supervisory experience

Skills For Conference & Events Porter Resume

Relevant experience, preferably in Sales /Group & Events in an upscale hotel
Previous experience in ONQ R&I beneficial
Conference and E Operations or Restaurant experience in a managerial position or similar
Conference and Events department and/or industry experience
Relevant experience, preferably in Sales/Group & Events in an upscale hotel

Skills For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

Conference and Events Service experience in a managerial position in hotel/Events Centre or similar
Previous customer service or hospitality experience
Experience developing detailed plans, budgets, and enrollment projections for revenue-generating camps and experiential learning opportunities
Experience building revenue-generating, entrepreneurial initiatives
Experience in international event planning and management, specifically in the UK, in a fast-paced corporate organization
Experience in collaboration with university faculty and staff to build camp/experiential learning content
Experience in a Conference & Events Assistant or Director role in a luxury hotel, or related service industry

Skills For Group Conference & Events Sales Coordinator Resume

Experience in work that requires organization and keen focus on details
Demonstrated knowledge of general budget, finance and management principles and practices
Demonstrates energy and enthusiasm with work
Demonstrates dedication and commitment to their role
Experience in conference room and basic audio-visual set up
Strong pipeline of development

List of Typical Responsibilities For a Conference & Events Resume

Responsibilities for conference & events coordinator resume.

Experience of working in a fast paced events team within a supervisory role, ideally within 4/5 quality hotels
Build strong relationships with customers to fully understand their needs and arrange and carry out Hotel Tours and participate in hotel promotional activities
Opera Hotel software experience
Manage and develop the Group, Conference, and Events (GCE) Team to ensure career progression and effective succession planning within the hotel and company
Meeting, greeting and hosting clients on the day of the event
Negotiating with external service providers and suppliers as required
Attend weekly catering meeting
Assist the Conference & Events Operations Manager in rostering staff to meet function needs whilst managing labour costs

Responsibilities For Conference & Events Sales Executive Resume

Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log
Meets with staff and faculty involved in creating camp content to plan scope and format of revenue-generating camps
Responsible for the running of the department in absence of the Events Sales Manager
Attend all relevant training and development activities as required
Ensure all plans and activities lead to achieving a successful strategy
Comply with all regional reporting requirements in the said time frame
Represent the hotel at Wedding Fairs and other management event
Attend weekly yield meeting
Attend weekly department meeting

Responsibilities For Director of Conference & Events Resume

Full understanding of all hotel operations, rooms, F&B, customer relation, finance, transport and related interdependent departments
Contribute to the marketing plan
Maximise all sales opportunities ensuring sales leads are passed to the appropriate sales department
Actively convert enquiries into confirmed business ensuring maximum revenue opportunities and profitability for the Hotel
Coordinate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed
Act directly with the guest or client in the preliminary phase and during the stay of groups and events

Responsibilities For Group, Conference & Events Sales Executive Resume

Comply with the stipulated times and adapt to changes according to the hotel's operation’s needs
Ensure high standards and SOP’s are being consistently followed
The efficient running of the conference and events operations to both meet and exceed customer needs and expectations
Design and distribute event communications using Lanyon
The training we deliver

Responsibilities For Conference & Events Supervisor Resume

Is focused on delivering results and achievements
Multitask and time-management meeting deadlines
Aptitude in resolving issues with a customer-focused orientation
Lead and motivate the team, ensuring that brand standards are met and guest expectations are exceeded
Knowledge of food and wine paring an advantage
Positive and adaptable approach to problem solving
Self-starting & highly motivated
Conscientious, taking personal ownership for their responsibilities

Responsibilities For Conference & Events Co-ordinator Resume

Knowledge of event booking systems (Opera would be an advantage)
Be aware of the daily & weekly events taking place in the hotel at all times. To include functions, VIP’s and key appointments
Assist the C&E Operations manager in keeping on set P&L Targets – Payroll, cost of sales, etc..
Assist in the training and development of others
A true hospitality professional, with a confident, positive & outgoing demeanour

Responsibilities For Assistant Conference & Events Operations Manager Resume

Flexibility, including ability to meet & greet clients outside regular business hours when required
Be totally familiar of all operations concerning the Conference and Events Department on a daily and weekly basis
Confidence in liaising with various internal and external clients
A high standard of grooming and presentation
The ability and flexibility to work various shifts, including early mornings, late evenings and on weekends
Collaborative and poised individual, with a sense of urgency in driving to reach goals
Works at a faster-than-average pace, producing results in accordance with procedures and by ‘the book&#8217
To be an outstanding team player

Responsibilities For Conference & Events Porter Resume

Creates an environment of learning, enjoyment and involvement where the team freely contribute towards equilibrium and the customer ‘moment&#8217
Fluent spanish and english (verbal and writing)
Passion for events and commitment to delivering a high level of customer service
Committed to delivering exceptional service
Fluent in Dutch and English language both verbal and in writing
Ensure the conference sales team members are fully informed and able to promote all the Accor business products

Responsibilities For Sales Manager Conference & Events Crowne Plaza & Holiday Inn Al Thuraya City Kuwait Resume

Be the point of contact for guests who are interested in holding a meetings or events at the hotel. To ensure that all meeting & event’s organisers & any VIP guests are met on arrival & departure, in order to ensure good customer relations & establish future business opportunities
Provide administrative support & sales coordination to Conference team and perform the duty as in-house sales persons through responding to client’s enquiries, site inspections and administration
Be a ‘Brand Ambassador’ of Hilton Worldwide by leading by example
Adaptable to meet all guests needs
Capable to manage own time and work load
To ensure customer satisfaction at all times. To provide a personalised service and to report any complaints, comments and compliments to the teams and relevant HOD’s

Responsibilities For Group Conference & Events Sales Coordinator Resume

To have an in depth understanding of the hotel product and basic knowledge on the company’s product as a whole
Execution of resort’s corporate groups, weddings and intercompany meeting
Outlook, MS Office (Excel, Word)
Committed to excellence and quality
Takes the Initiative in High Pressure Situations, Project Management Skills, Meets Deadlines, Solid Follow Through, Team Player, Creative, Strong Communication, Problem Solving Skills, Flexible and Adaptable
Provide leadership in entrepreneurial sales & marketing activities

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Home Blog Business Conference Presentation Slides: A Guide for Success

Conference Presentation Slides: A Guide for Success

cover for conference presentation slides guide

In our experience, a common error when preparing a conference presentation is using designs that heavily rely on bullet points and massive chunks of text. A potential reason behind this slide design mistake is aiming to include as much information as possible in just one slide. In the end, slides become a sort of teleprompter for the speaker, and the audience recalls boredom instead of an informative experience.

As part of our mission to help presenters deliver their message effectively, we have summarized what makes a good conference presentation slide, as well as tips on how to design a successful conference slide.

Table of Contents

What is a conference presentation

Common mistakes presenters make when creating conference presentation slides, how can a well-crafted conference presentation help your professional life, how to start a conference presentation, how to end a conference presentation, tailoring your message to different audiences, visualizing data effectively, engaging with your audience, designing for impact, mastering slide transitions and animation, handling time constraints, incorporating multimedia elements, post-presentation engagement, crisis management during presentations, sustainability and green presentations, measuring presentation success, 13 tips to create stellar conference presentations, final thoughts.

The Britannica Dictionary defines conferences as

A formal meeting in which many people gather in order to talk about ideas or problems related to a particular topic (such as medicine or business), usually for several days.

We can then define conference presentations as the combination of a speaker, a slide deck , and the required hardware to introduce an idea or topic in a conference setting. Some characteristics differentiate conference presentations from other formats.

Time-restricted

Conference presentations are bounded by a 15-30 minute time limit, which the event’s moderators establish. These restrictions are applied to allow a crowded agenda to be met on time, and it is common to count with over 10 speakers on the same day.

To that time limit, we have to add the time required for switching between speakers, which implies loading a new slide deck to the streaming platform, microphone testing, lighting effects, etc. Say it is around 10-15 minutes extra, so depending on the number of speakers per day during the event, the time available to deliver a presentation, plus the questions & answers time.

Delivery format

Conferences can be delivered in live event format or via webinars. Since this article is mainly intended to live event conferences, we will only mention that the requirements for webinars are as follows:

Voice-over or, best, speaker layover the presentation slides so the speaker interacts with the audience.
Quality graphics.
Not abusing the amount of information to introduce per slide.

On the other hand, live event conferences will differ depending on the category under which they fall. Academic conferences have a structure in which there’s a previous poster session; then speakers start delivering their talks, then after 4-5 speakers, we have a coffee break. Those pauses help the AV crew to check the equipment, and they also become an opportunity for researchers to expand their network contacts.

Business conferences are usually more dynamic. Some presenters opt not to use slide decks, giving a powerful speech instead, as they feel much more comfortable that way. Other speakers at business conferences adopt videos to summarize their ideas and then proceed to speak.

Overall, the format guidelines are sent to speakers before the event. Adapt your presentation style to meet the requirements of moderators so you can maximize the effect of your message.

The audience

Unlike other presentation settings, conferences gather a knowledgeable audience on the discussed topics. It is imperative to consider this, as tone, delivery format, information to include, and more depend on this sole factor. Moreover, the audience will participate in your presentation at the last minute, as it is a common practice to hold a Q&A session.

Mistake #1 – Massive chunks of text

Do you intend your audience to read your slides instead of being seduced by your presentation? Presenters often add large amounts of text to each slide since they need help deciding which data to exclude. Another excuse for this practice is so the audience remembers the content exposed.

Research indicates images are much better retained than words, a phenomenon known as the Picture Superiority Effect ; therefore, opt to avoid this tendency and work into creating compelling graphics.

Mistake #2 – Not creating contrast between data and graphics

Have you tried to read a slide from 4 rows behind the presenter and not get a single number? This can happen if the presenter is not careful to work with the appropriate contrast between the color of the typeface and the background. Particularly if serif fonts are used.

Using WebAIM tool to check color contrast

Use online tools such as WebAIM’s Contrast Checker to make your slides legible for your audience. Creating an overlay with a white or black transparent tint can also help when you place text above images.

Mistake #3 – Not rehearsing the presentation

This is a sin in conference presentations, as when you don’t practice the content you intend to deliver, you don’t have a measure of how much time it is actually going to take.

Locating the rehearsing timing options in PowerPoint

PowerPoint’s rehearse timing feature can help a great deal, as you can record yourself practising the presentation and observe areas for improvement. Remember, conference presentations are time-limited , don’t disrespect fellow speakers by overlapping their scheduled slot or, worse, have moderators trim your presentation after several warnings.

Mistake #4 – Lacking hierarchy for the presented content

Looking at a slide and not knowing where the main point is discouraging for the audience, especially if you introduce several pieces of content under the same slide. Instead, opt to create a hierarchy that comprehends both text and images. It helps to arrange the content according to your narrative, and we’ll see more on this later on.

Consider your conference presentation as your introduction card in the professional world. Maybe you have a broad network of colleagues, but be certain there are plenty of people out there that have yet to learn about who you are and the work you produce.

Conferences help businesspeople and academics alike to introduce the results of months of research on a specific topic in front of a knowledgeable audience. It is different from a product launch as you don’t need to present a “completed product” but rather your views or advances, in other words, your contribution with valuable insights to the field.

Putting dedication into your conference presentation, from the slide deck design to presentation skills , is definitely worth the effort. The audience can get valuable references from the quality of work you are able to produce, often leading to potential partnerships. In business conferences, securing an investor deal can happen after a powerful presentation that drives the audience to perceive your work as the very best thing that’s about to be launched. It is all about how your body language reflects your intent, how well-explained the concepts are, and the emotional impact you can drive from it.

There are multiple ways on how to start a presentation for a conference, but overall, we can recap a good approach as follows.

Present a fact

Nothing grabs the interest of an audience quicker than introducing an interesting fact during the first 30 seconds of your presentation. The said fact has to be pivotal to the content your conference presentation will discuss later on, but as an ice-breaker, it is a strategy worth applying from time to time.

Ask a question

The main point when starting a conference presentation is to make an impact on the audience. We cannot think of a better way to engage with the audience than to ask them a question relevant to your work or research. It grabs the viewer’s interest for the potential feedback you shall give to those answers received.

Use powerful graphics

The value of visual presentations cannot be neglected in conferences. Sometimes an image makes a bigger impact than a lengthy speech, hence why you should consider starting your conference presentation with a photo or visual element that speaks for itself.

an example of combining powerful graphics with facts for conference presentation slides

For more tips and insights on how to start a presentation , we invite you to check this article.

Just as important as starting the presentation, the closure you give to your conference presentation matters a lot. This is the opportunity in which you can add your personal experience on the topic and reflect upon it with the audience or smoothly transition between the presentation and your Q&A session.

Below are some quick tips on how to end a presentation for a conference event.

End the presentation with a quote

Give your audience something to ruminate about with the help of a quote tailored to the topic you were discussing. There are plenty of resources for finding suitable quotes, and a great method for this is to design your penultimate slide with an image or black background plus a quote. Follow this with a final “thank you” slide.

Consider a video

If we say a video whose length is shorter than 1 minute, this is a fantastic resource to summarize the intent of your conference presentation.

If you get the two-minute warning and you feel far off from finishing your presentation, first, don’t fret. Try to give a good closure when presenting in a conference without rushing information, as the audience wouldn’t get any concept clear that way. Mention that the information you presented will be available for further reading at the event’s platform site or your company’s digital business card , and proceed to your closure phase for the presentation.

It is better to miss some of the components of the conference than to get kicked out after several warnings for exceeding the allotted time.

Tailoring your conference presentation to suit your audience is crucial to delivering an impactful talk. Different audiences have varying levels of expertise, interests, and expectations. By customizing your content, tone, and examples, you can enhance the relevance and engagement of your presentation.

Understanding Audience Backgrounds and Expectations

Before crafting your presentation, research your audience’s backgrounds and interests. Are they professionals in your field, students, or a mix of both? Are they familiar with the topic, or must you provide more context? Understanding these factors will help you pitch your content correctly and avoid overwhelming or boring your audience.

Adapting Language and Tone for Relevance

Use language that resonates with your audience. Avoid jargon or technical terms that might confuse those unfamiliar with your field. Conversely, don’t oversimplify if your audience consists of experts. Adjust your tone to match the event’s formality and your listeners’ preferences.

Customizing Examples and Case Studies

Incorporate case studies, examples, and anecdotes that your audience can relate to. If you’re speaking to professionals, use real-world scenarios from their industry. For a more general audience, choose examples that are universally relatable. This personal touch makes your content relatable and memorable.

Effectively presenting data is essential for conveying complex information to your audience. Visualizations can help simplify intricate concepts and make your points more digestible.

Choosing the Right Data Representation

Select the appropriate type of graph or chart to illustrate your data. Bar graphs, pie charts, line charts, and scatter plots each serve specific purposes. Choose the one that best supports your message and ensures clarity.

Designing Graphs and Charts for Clarity

Ensure your graphs and charts are easily read. Use clear labels, appropriate color contrasts, and consistent scales. Avoid clutter and simplify the design to highlight the most important data points.

Incorporating Annotations and Explanations

Add annotations or callouts to your graphs to emphasize key findings. Explain the significance of each data point to guide your audience’s understanding. Utilize visual cues, such as arrows and labels, to direct attention.

Engaging your audience is a fundamental skill for a successful presentation for conference. Captivate their attention, encourage participation, and foster a positive connection.

Establishing Eye Contact and Body Language

Maintain eye contact with different audience parts to create a sense of connection. Effective body language, such as confident posture and expressive gestures, enhances your presence on stage.

Encouraging Participation and Interaction

Involve your audience through questions, polls, or interactive activities. Encourage them to share their thoughts or experiences related to your topic. This engagement fosters a more dynamic and memorable presentation.

Using Humor and Engaging Stories

Incorporate humor and relatable anecdotes to make your presentation more enjoyable. Well-timed jokes or personal stories can create a rapport with your audience and make your content more memorable.

The design of your conference presentation slides plays a crucial role in capturing and retaining your audience’s attention. Thoughtful design can amplify your message and reinforce key points. Take a look at these suggestions to boost the performance of your conference presentation slides, or create an entire slide deck in minutes by using SlideModel’s AI Presentation Maker from text .

Creating Memorable Opening Slides

Craft an opening slide that piques the audience’s curiosity and sets the tone for your presentation. Use an engaging visual, thought-provoking quote, or intriguing question to grab their attention from the start.

Using Visual Hierarchy for Emphasis

Employ visual hierarchy to guide your audience’s focus. Highlight key points with larger fonts, bold colors, or strategic placement. Organize information logically to enhance comprehension.

Designing a Powerful Closing Slide

End your presentation with a compelling closing slide that reinforces your main message. Summarize your key points, offer a memorable takeaway, or invite the audience to take action. Use visuals that resonate and leave a lasting impression.

Slide transitions and animations can enhance the flow of your presentation and emphasize important content. However, their use requires careful consideration to avoid distractions or confusion.

Enhancing Flow with Transitions

Select slide transitions that smoothly guide the audience from one point to the next. Avoid overly flashy transitions that detract from your content. Choose options that enhance, rather than disrupt, the presentation’s rhythm.

Using Animation to Highlight Points

Animate elements on your slides to draw attention to specific information. Animate text, images, or graphs to appear as you discuss them, helping the audience follow your narrative more effectively.

Avoiding Overuse of Effects

While animation can be engaging, avoid excessive use that might overwhelm or distract the audience. Maintain a balance between animated elements and static content for a polished presentation.

Effective time management is crucial for delivering a concise and impactful conference presentation within the allocated time frame.

Structuring for Short vs. Long Presentations

Adapt your content and pacing based on the duration of your presentation. Clearly outline the main points for shorter talks, and delve into more depth for longer sessions. Ensure your message aligns with the time available.

Prioritizing Key Information

Identify the core information you want your audience to take away. Focus on conveying these essential points, and be prepared to trim or elaborate on supporting details based on the available time.

Practicing Time Management

Rehearse your presentation while timing yourself to ensure you stay within the allocated time. Adjust your delivery speed to match your time limit, allowing for smooth transitions and adequate Q&A time.

Multimedia elements, such as videos, audio clips, and live demonstrations, can enrich your presentation and provide a dynamic experience for your audience.

Integrating Videos and Audio Clips

Use videos and audio clips strategically to reinforce your points or provide real-world examples. Ensure that the multimedia content is of high quality and directly supports your narrative.

Showcasing Live Demonstrations

Live demonstrations can engage the audience by showcasing practical applications of your topic. Practice the demonstration beforehand to ensure it runs smoothly and aligns with your message.

Using Hyperlinks for Additional Resources

Incorporate hyperlinks into your presentation to direct the audience to additional resources, references, or related content. This allows interested attendees to explore the topic further after the presentation.

Engaging with your audience after your presentation can extend the impact of your talk and foster valuable connections.

Leveraging Post-Presentation Materials

Make your presentation slides and related materials available to attendees after the event. Share them through email, a website, or a conference platform, allowing interested individuals to review the content.

Sharing Slides and Handouts

Provide downloadable versions of your slides and any handouts you used during the presentation. This helps attendees revisit key points and share the information with colleagues.

Networking and Following Up

Utilize networking opportunities during and after the conference to connect with attendees who are interested in your topic. Exchange contact information and follow up with personalized messages to continue the conversation.

Preparing for unexpected challenges during your presenting at a conference can help you maintain professionalism and composure, ensuring a seamless delivery.

Dealing with Technical Glitches

Technical issues can occur, from projector malfunctions to software crashes. Stay calm and have a backup plan, such as having your slides available on multiple devices or using printed handouts.

Handling Unexpected Interruptions

Interruptions, such as questions from the audience or unforeseen disruptions, are a normal part of live presentations. Address them politely, stay adaptable, and seamlessly return to your prepared content.

Staying Calm and Professional

Maintain a composed demeanor regardless of unexpected situations. Your ability to handle challenges gracefully reflects your professionalism and dedication to delivering a successful presentation.

Creating environmentally friendly presentations demonstrates your commitment to sustainability and responsible practices.

Designing Eco-Friendly Slides

Minimize the use of resources by designing slides with efficient layouts, avoiding unnecessary graphics or animations, and using eco-friendly color schemes.

Reducing Paper and Material Waste

Promote a paperless approach by encouraging attendees to access digital materials rather than printing handouts. If print materials are necessary, consider using recycled paper.

Promoting Sustainable Practices

Advocate for sustainability during your presentation by discussing relevant initiatives, practices, or innovations that align with environmentally conscious values.

Measuring the success of your conference presentation goes beyond the applause and immediate feedback. It involves assessing the impact of your presentation on your audience, goals, and growth as a presenter.

Collecting Audience Feedback

After presenting at a conference, gather feedback from attendees. Provide feedback forms or online surveys to capture their thoughts on the content, delivery, and visuals. Analyzing their feedback can reveal areas for improvement and give insights into audience preferences.

Evaluating Key Performance Metrics

Consider objective metrics such as audience engagement, participation, and post-presentation interactions. Did attendees ask questions? Did your content spark discussions? Tracking these metrics can help you gauge the effectiveness of your presentation in conveying your message.

Continuous Improvement Strategies

Use the feedback and insights gathered to enhance your future presentations. Identify strengths to build upon and weaknesses to address. Continuously refine your presentation skills , design choices, and content to create even more impactful presentations in the future.

Tip #1 – Exhibit a single idea per slide

Just one slide per concept, avoiding large text blocks. If you can compile the idea with an image, it’s better that way.

Research shows that people’s attention span is limited ; therefore, redirect your efforts in what concerns presentation slides so your ideas become crystal clear for the spectators.

Tip #2 – Avoid jargon whenever possible

Using complex terms does not directly imply you fully understand the concept you are about to discuss. In spite of your work being presented to a knowledgeable audience, avoid jargon as much as possible because you run the risk of people not understanding what you are saying.

Instead, opt to rehearse your presentation in front of a not-knowledgeable audience to measure the jargon volume you are adding to it. Technical terms are obviously expected in a conference situation, but archaic terms or purely jargon can be easily trimmed this way.

Tip #3 – Replace bulleted listings with structured layouts or diagrams

Bullet points are attention grabbers for the audience. People tend to instantly check what’s written in them, in contrast to waiting for you to introduce the point itself.

Using bullet points as a way to expose elements of your presentation should be restricted. Opt for limiting the bullet points to non-avoidable facts to list or crucial information.

Tip #4 – Customize presentation templates

Using presentation templates is a great idea to save time in design decisions. These pre-made slide decks are entirely customizable; however, many users fall into using them as they come, exposing themselves to design inconsistencies (especially with images) or that another presenter had the same idea (it is extremely rare, but it can happen).

Learning how to properly change color themes in PowerPoint is an advantageous asset. We also recommend you use your own images or royalty-free images selected by you rather than sticking to the ones included in a template.

Tip #5 – Displaying charts

Graphs and charts comprise around 80% of the information in most business and academic conferences. Since data visualization is important, avoid common pitfalls such as using 3D effects in bar charts. Depending on the audience’s point of view, those 3D effects can make the data hard to read or get an accurate interpretation of what it represents.

using 2D graphics to show relevant data in conference presentation slides

Tip #6 – Using images in the background

Use some of the images you were planning to expose as background for the slides – again, not all of them but relevant slides.

Be careful when placing text above the slides if they have a background image, as accessibility problems may arise due to contrast. Instead, apply an extra color layer above the image with reduced opacity – black or white, depending on the image and text requirements. This makes the text more legible for the audience, and you can use your images without any inconvenience.

Tip #7 – Embrace negative space

Negative space is a concept seen in design situations. If we consider positive space as the designed area, meaning the objects, shapes, etc., that are “your design,” negative space can be defined as the surrounding area. If we work on a white canvas, negative space is the remaining white area surrounding your design.

The main advantage of using negative space appropriately is to let your designs breathe. Stuffing charts, images and text makes it hard to get a proper understanding of what’s going on in the slide. Apply the “less is more” motto to your conference presentation slides, and embrace negative space as your new design asset.

Tip #8 – Use correct grammar, spelling, and punctuation

You would be surprised to see how many typos can be seen in slides at professional gatherings. Whereas typos can often pass by as a humor-relief moment, grammatical or awful spelling mistakes make you look unprofessional.

Take 5 extra minutes before submitting your slide deck to proofread the grammar, spelling, and punctuation. If in doubt, browse dictionaries for complex technical words.

Tip #10 – Use an appropriate presentation style

The format of the conference will undoubtedly require its own presentation style. By this we mean that it is different from delivering a conference presentation in front of a live audience as a webinar conference. The interaction with the audience is different, the demands for the Q&A session will be different, and also during webinars the audience is closely looking at your slides.

Tip #11 – Control your speaking tone

Another huge mistake when delivering a conference presentation is to speak with a monotonous tone. The message you transmit to your attendees is that you simply do not care about your work. If you believe you fall into this category, get feedback from others: try pitching to them, and afterward, consider how you talk.

Practicing breathing exercises can help to articulate your speech skills, especially if anxiety hinders your presentation performance.

Tip #12 – On eye contact and note reading

In order to connect with your audience, it is imperative to make eye contact. Not stare, but look at your spectators from time to time as the talk is directed at them.

If you struggle on this point, a good tip we can provide is to act like you’re looking at your viewers. Pick a good point a few centimeters above your viewer and direct your speech there. They will believe you are communicating directly with them. Shift your head slightly on the upcoming slide or bullet and choose a new location.

Regarding note reading, while it is an acceptable practice to check your notes, do not make the entire talk a lecture in which you simply read your notes to the audience. This goes hand-by-hand with the speaking tone in terms of demonstrating interest in the work you do. Practice as often as you need before the event to avoid constantly reading your notes. Reading a paragraph or two is okay, but not the entire presentation.

Tip #13 – Be ready for the Q&A session

Despite it being a requirement in most conference events, not all presenters get ready for the Q&A session. It is a part of the conference presentation itself, so you should pace your speech to give enough time for the audience to ask 1-3 questions and get a proper answer.

Don’t be lengthy or overbearing in replying to each question, as you may run out of time. It is preferable to give a general opinion and then reach the interested person with your contact information to discuss the topic in detail.

Observing what others do at conference events is good practice for learning a tip or two for improving your own work. As we have seen throughout this article, conference presentation slides have specific requirements to become a tool in your presentation rather than a mixture of information without order.

Employ these tips and suggestions to craft your upcoming conference presentation without any hurdles. Best of luck!

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Conference Services Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the conference services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Ensures managers and support staff are properly trained and have equipment to execute according to standard
Work closely with operating departments to communicate feedback between team and external clients, in order to continue to improve
Develop and maintain professional departmental service standards for conference set up, audio visual, planning and concierge staff
Works collaboratively with owner representatives
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Provide support to all team members on a daily basis
Monitor revenue and costs of the department and assist in the development of strategies to maximize shareholder return
Ensure proper performance management for all members of the Conference Services and Catering team
Assists with development and/implementation of annual budget and marketing plan
Further develop & maintain a constructive, harmonious and communicative working relationship with all supporting departments
Establish creative & innovative ideas that will create points of difference
Direct and manage all activity related to the Catering office, ensuring all service standards are followed
Promote the professional development of all members of the Conference
Work with Executive Chef and Restaurant General Manager to create and maintain Banquet menus and pricing
Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
Works with DOSM to establish and monitor F&B revenue goals for Catering and Group
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Communicates performance expectations and provides employees with on-going feedback
Creates 100% Guest Satisfaction by developing and implementing integrated strategies for each function
Strong customer service skills
Solid verbal and written communication skills
Effectively able to multi-task
Proficiency in Microsoft Office and Windows (Word, Excel, PowerPoint), and internet
Proficiency in MS Office
Strong verbal and written communication skills
Strong customer service and organizational skills
Highly developed customer service skills
Strong oral and written communication and organizational skills
Call management software experience

15 Conference Services resume templates

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Provide front office support/ superior guest service assistance as directed by Office Manager
Request services from various departments including Reservations, Restaurants, Activities, Banquets, Audio Visual, and Set-Ups, to fulfill and exceed guest’s expectations
Create, distribute and maintain daily, change sheet, weekly, and guest event reports through Crystal Reports, within departmental distribution timelines
Retrieve and respond to voicemail and email frequently as well as the Manager’s when out of office or as directed
Maintain close partnership with assigned Conference/ Catering manager in understanding details of event planning processes to provide exemplary guest service to the meeting planner and/or group leader, both prior to arrival and once on-site
Develop and maintain close working relationship with assigned Intra Resort Departments to plan In-House meetings. Provide quarterly In-House evaluations
Make new group files, auto traces, deposits and send evaluations and thank you letters for assigned managers
Become familiar with resort activities and dining to book services for groups in tandem with manager
Create and distribute group resumes and banquet event orders for Conference/ Catering manager as well as assigned In-House accounts
Learn to be proficient in Delphi to create event orders and maintain departmental event order standards and distribution timelines
Cross-check Daily & Weekly events with activity and dining numbers to ensure all dates, times, and locations are booked correctly and no cancellations are still booked in system
Check guest information and reservations in LMS to post charges, make comp reservations, and provide pick-up reports
Assist the Meeting Services Concierge when needed
Provide administrative support through Delphi Set Up tool to manage menu and activity price or content changes
Previous guest service and administrative experience
Previous resort experience a plus
Ability to pay attention to detail a must
Positive attitude, exceptional guest service presence
Courteous and professional telephone and guest service skills
Good listening abilities
Ability to work under pressure, handle multiple tasks and meet deadlines
Good proof reading and follow up skills
Decision making abilities
Be proactive in exceeding expectations
Show ambition in moving toward goals
Flexible Schedule

Conference Services & Front Desk Senior Associate Resume Examples & Samples

Responsible for meeting services planning to include conference room scheduling and maintenance, equipment reservations and catering
Maintain client conference rooms and equipment (LCD projectors, video conferencing, polycoms), including stocking and replenishing supplies and signage in these areas
Maintain a working knowledge with meeting technology such as, Microsoft Lync, video conferencing and WebEx
Manage catering and supplies including ordering, staging and clean up
Develop and maintain relationships with catering vendors
Handle coding and tracking of conference and event related invoices, and the review and reconciliation of expenses
Monitor schedule of events including entering and editing meeting room reservations and resolving scheduling conflicts
Assist with logistics, communication and coordination of off-site events, conferences and activities
Support front desk administration including greeting visitors/guests, maintaining guest book and temporary badges, coordinating with building security and arranging for local transportation
Communicate conference room maintenance issues related to HVAC and lighting to office manager and/or building management
Assist with various projects using Microsoft applications and other database or web based solutions, including document formatting, data tracking using Excel and development of PowerPoint presentations
Use knowledge of the business practices and priorities to proactively respond to daily issues and requests while keeping clients updated on status and completion
Research and document information using various Internet search engines and sites
Establish and encourage process improvement to provide effectiveness
Utilize tracking systems to ensure all time and materials are recorded, project work is prepared and tracked, and project instructions and client interactions are fully documented
Manage various projects from start to finish using Microsoft software and other firm systems or web based applications working with others to ensure quality and timely completion
Provide back up support and coverage to other functional areas as needed in the local office
Five years or greater of administrative and project work, and meeting coordination and event planning experience in a professional services and/or consulting firm environment
College coursework in office or business administration or equivalent experience required. College degree preferred
Exercise a high degree of discretion, technical competence and office administration ability
Intermediate level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Ability to learn various other programs and applications as necessary and/or required
Knowledge of financial and accounting terminology
High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
Ability to build strong working relationships at all levels, internal and/or external to the organization and respond to client service issues in a courteous and professional manner
Strong event planning skills with ability to manage all processes, materials and communications relative to meetings and conferences
Excellent analytical skills to identify and report trends and make recommendations in collaboration with others
Results and profit-oriented with the ability to balance other business consideration; capacity for rendering objective business decisions
Ability to function in high stress situations attributed to tight deadlines and multiple client needs or team needs
Desire to leverage technology to solve business problems
Demonstrate openness to new challenges and opportunities and continuous learning
Ability to work some overtime as needed around peak business periods and project schedules
Ability to lift 30 pounds, extensive walking, standing, and bending involved

Conference Services Specialist Resume Examples & Samples

Previous experience in a sales or conference services coordinator role- Preferred
Previous F&B experience - Preferred
Flexible work Schedule
Ability to multi task and work under pressure

Conference Services Representative Resume Examples & Samples

Accurately record all necessary meeting details (date, time, locations, file symbol, recurrences, catering, set-up, AV, etc.) into scheduling software
Immediately capture and communicate all service changes, additions, cancellations to appropriate local support staff firm-wide
Provide back-up coverage for Reception/Switchboard
Provide back-up for local support staff as needed.Facilities, Catering, and AudioVisual (knowledge of equipment, set-up and troubleshooting -will train)
Perform routine "quality of service checks" on all local conference room and visitor offices.Set-up and restock according to respective checklist
Keep CS Management informed of any potential issues, upcoming events, etc.Provide possible solutions and suggestions
Must stay informed with constant updates to firm-wide visitor offices, conference rooms, locations, room capabilities/limitations, equipment use, local support staff, set up and breakdown alert times, etc
Performs other work related duties as assigned by the Conference Services Manager
Associate or bachelors degree or the equivalent with a minimum of two years of related work experience
Must be highly organized with strong attention to detail
Maintain strict confidentiality of the firm’s internal and personnel affairs
Interact effectively and professionally with all levels of personnel, including firm leadership, management and support staff
Maintain composure under pressure and stressful situations
Plan, organize and carry out multiple related activities with limited supervision
Work effectively in a culturally and educationally diverse environment
Contribute positively to a firm-wide team across multi-office environment

Conference Services Concierge Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times
Oversee and carry out various day-to-day administrative functions
Work in a front-of-house guest service role to assist meeting planners with administrative tasks
Coordinate, initiate, prepare, process and/or monitor various financial, administrative, and operations forms, records, reports, schedules, and other documents - ensure timely and accurate completion of documents by other departments, company personnel, customers, etc
Organize and maintain various departmental files and records
Perform a variety of tasks related to the development and maintenance of computerized departmental records databases
Assist guests as requested in matters concerning the business center, conference phone installation, clerical assistance, and access to various services at the resort
Perform conference services duties in coordinating all in-house functions
Serve as an administrative liaison with customers, clients, or departments; take reservations or orders, explain policies and procedures, answer various questions, etc
Perform other specialized or technical administrative tasks related to the department's primary function
Confer regularly with immediate supervisor, other departments/company personnel, customers, etc. to plan and coordinate activities, exchange information, resolve problems, etc
Perform regular secretarial tasks such as answering phones, typing and printing correspondence reports, manuals, etc. utilizing word processing software, ordering office supplies, maintaining appointment calendars, etc
Minimum: Associate's Degree in business, or other appropriate discipline - required
Minimum three years’ experience in relevant clerical and administrative position - required
Broad base of general clerical and secretarial skills - required
Good basic administrative and organizational skills - required
Experience in organizing and maintaining moderately complex filing and computerized record systems - preferred
Knowledge of Microsoft Office Suite, with extensive knowledge of Excel - required
Knowledge of Delphi Software - preferred
Good reading, writing, and math skills - required
Some bookkeeping and/or accounting training or experience - preferred
Ability to deal effectively with a wide variety of company personnel, customers, and various outside firms - required

Conference Services House Person Resume Examples & Samples

Accurate and timely room sets according to published Banquet Event Orders
Ensures that the guest experience is excellent in regards to atmosphere and service
Capable of working as a part of a cohesive team and maintaining a positive, proactive attitude
Consistently adheres to the Vail Resorts Presentation Standards to always looks clean, neat and professional
Completes all duties properly and in a timely manner. Seeks out additional responsibilities when work assigned is complete
Handles all opening and/or closing duties required
Practices safe work habits in all types of duties and with all equipment
Complies with all Resort policies, procedures and standards of operation
High School Diploma or equivalent experience. -required
Minimum of 1 year experience in banquets and/or conference services. -required
Ability to effectively communicate both verbally and in written form to guests, managers and employees. -required
Must be TIPS certified or able to become TIPS certified within 30 days of hire. -required
Must be able to routinely lift up to 50 lbs. -required
Must be able to stand and walk up to 8 hours at a time. -required
Must be able to work weekends, holidays and evenings. -required
In-person interviews. -highly preferred
Consistently, promptly and professionally answer main telephone switchboard and ensure calls or messages are received by all in an expedient manner
Greet all clients and visitors to the office, notify Ropes & Gray lawyer or staff member of their arrival and address visitor needs
Enter visitor names into building security website as requested by Ropes & Gray employees
Coordinate immediate assistance to meetings in progress in relation to catering, technology or setup needs
Provide assistance to meeting attendees with room set-up, distribution of presentation materials, copying, shipping, etc
Accept service of process in accordance with firm policy, and notifying designated staff member(s) of presentation of documents for service of process
Arrange car service reservations and voucher distribution for visitors and clients Maintain orderly appearance of conference rooms, reception area and visitor offices, as needed
Communicate requests for assistance from lawyers to Secretarial Services Supervisor or Office Administrator
Sign and accept deliveries/packages for firm lawyers and staff
Uphold all Conference Services policies, procedures and high standards for quality service
Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Administrator
A high school diploma or the equivalent with a minimum of three years of related work experience
Hotel or law firm experience preferred
Reservation software experience a plus
Call management software experience a plus
Maintain strict confidentiality of the firm's internal and personnel affairs
Interact effectively and professionally with all levels of personnel
Maintain composure under pressure and handle several matters concurrently
Follow up and follow through on all assigned tasks
Be flexible and maintain a professional manner in all situations
Reliable and punctual
Availability for overtime
Work in a multi-office environment
Coordinate, initiate, prepare, process, and monitor various financial, administrative, and operations forms, records, reports, schedules, and other documents
Develop and maintain various logs and other manual record-keeping systems
Compile a variety of information from both manual and computerized records for regular and special reports
Perform conference services duties in coordination with in-house functions
Serve as the administrative liaison with customers and clients; take reservations and orders, explain policies and procedures, and answer various questions
Confer regularly with immediate supervisor, other department and company personnel, customers, etc., to plan and coordinate activities and exchange information
Perform regular secretarial tasks, answer phones, order office supplies, type and print manuals, correspondence reports, etc
Perform other specialized or technical administrative tasks related to the department’s primary functions
Associates Degree in Business or other related discipline – preferred
At least three years of relevant clerical and administrative experience – preferred
Broad base of general clerical and secretarial skills – required
Strong administrative and organizational skills – required
Experience in organizing and maintaining complex filing and computerized record systems – preferred
Knowledge of Microsoft Office Suite, with extensive knowledge of Excel – required
Knowledge of Delphi software – preferred
Strong reading, writing, math, and verbal communication skills – required
Bookkeeping or accounting training experience – preferred
Ability to deal effectively with a wide variety of company personnel, customers, and various outside firms – required

Conference Services Attendant Resume Examples & Samples

3+ years of previous experience in the Hospitality industry
SafeServ certified in both Food Safety and Alcohol Service in accordance with state law
Associate's and/or Bachelor's Degree in a related field

Conference Services Director Resume Examples & Samples

Handle All Group Requirements: for booked conventions and groups as assigned by the Director of Sales & marketing. This will include finalizing catering menus, meeting room specifications and group resumes. NOTE: Rooming Lists will be handled by the Group Reservations Departments
Prepare and Process: all paperwork required, such as Social Event Contracts, BEO's, Resume’s and all client correspondence related to upcoming definite group bookings
Detailed Communication and Follow-Through: with both the client and the in-house staff to ensure exact client requirements are met and satisfied and the experience for all attendees is both enjoyable and productive
Give Client Site Tours and Menu Tastings: to sell the hotel and finalize and/or help close bookings, or for the purposes of touring a groups’ Board, Planning Committee or Meeting Planner for a conference group already booked
Contracting: Remain responsible for targeting the financial goals of Asilomar through the use of timely, accurate and binding client Social contract/BEO negotiations within Asilomar’s approved standards, development of client-specific proposals, profitability analysis, and deposit collections
Demonstrate and exhibit Teamwork
Represent Asilomar and Aramark professionally and ethically at all times
Act as a positive and supportive role model to others
Interface as needed with other departments to ensure the smooth delivery of customer service in pursuit of complete guest satisfaction
Assist the support staff with answering of the telephones, photocopying, using the fax machine and maintaining of sales files
May be required to work nights, weekends
Bachelors Degree in Hospitality is preferred
Able to work event based hours, including nights & weekends
Must have excellent communication skills
Licenses or Certificates - TIPs Trained and Certified

Conference Services Catering & Hospitality Representative Resume Examples & Samples

Pull and review daily reports from reservation software (EMS) to proactively plan setup and cleanup schedules
Retrieve delivery, setup and breakdown of all food and beverage services on a timely basis as outlined in the daily setup worksheet
Respond immediately to same day/urgent requests- changes, additions and cancellations
Set up, decorate, and prepare serving areas ensuring pristine upscale catering presentations
Determine appropriate linens, rentals and catering supplies needed to support special events
Reconfigure conference room furniture (tables, chairs) and transport back and forth to storage area
Clean, stock and maintain organization of catering kitchen, pantries, buffets and storage areas
Operate, maintain and clean a variety of standard kitchen equipment, including dish washers, coffee machines, ice machines, utility carts, and microwaves
Established product par levels and order replacement inventory to ensure adequate supplies to meet client needs
Abide by safety and sanitation standards at all times
Inspect all conference rooms daily and in-between scheduled room assignments, as appropriate, maintaining cleanliness and proper furniture configuration
Perform routine visitor office checks. Using checklists provided, ensure all locations are kept in pristine condition- fully stocked, with proper documentation
Report facilities issues to local office contact, i.e. stains on carpets or walls, damages to chairs, cabinets, drawers, shades (perimeter and interior), etc
Provide backup for audiovisual support (will train.)
Demonstrate high level of customer service and polished professionalism at all times
Interpret and respond clearly and effectively to e-mail as well as spoken requests over the phone or in person, and to verbal or written instructions
Must be flexible and handle multiple competing tasks, responding quickly to changing priorities
Ability to work in a fast paced environment and react quickly and efficiently in stressful situations
Must be team-oriented and be able to work effectively in a culturally and educationally diverse environment
Must be self motivated, demonstrate ownership and operate under limited supervision
Relay customer feedback and suggestions for improvement to management
Flexibility in reporting hours, available for scheduled and unscheduled overtime
High school diploma or the equivalent and a minimum of three years of related work experience
Knowledge of beverage and food presentation and event space configuration
Experience with corporate catering/executive dining and/or banquet/wait staff experience in catering hall, event space, convention center or hotel
Must have computer knowledge and be familiar with Microsoft Outlook. Reservation software experience a plus
Ability to move large tables and chairs
Ability to lift at least 30 pounds and ability to move freely within the workplace
Willingness to learn and adapt to new systems and procedures
Must stay informed with constant updates to firm-wide visitor offices, conference rooms, locations, room capabilities/limitations, equipment use, local support staff, set up and breakdown alert timesetc
Serve as local office CS subject matter expert- provide consultation and education on meeting & event space (i.e. ideal uses, limitations, restrictions, requirements, etc.)
Special event planning- menu planning, room configuration, décor, logistical timelines, etc.Oversee and participate in execution when needed. (receive / set-up deliveries, room setup, direct guests, etc.)
Deal directly with on-site and outside vendors- negotiate pricing, coordinate and oversee delivery of products and services
Provide back-up for local support staff as needed.Reception, Switchboard, Facilities, Catering, AV (knowledge of equipment, set-up and troubleshooting -will train)
Perform routine quality of service checks on all local conference rooms and visitor offices .Set-up and restock according to respective checklists
Keep CS Management informed of any potential issues, upcoming events, customer feedback, etc.Provide possible solutions and suggestions
Performs other work related duties as assigned by the CS management team
Experience with reservation software preferred

Administrative Coordinator Conference Services Resume Examples & Samples

Coordinate opening and closing of the office, maintaining the consistent weekday office hours
Act as point of contact to provide general support to conference and meeting space event organizers, including students, faculty, staff and external customers. This includes responding to general inquiries, directing inquiries to the appropriate Conference Services staff
Receive telephone calls, visitors and guests. Monitor Conference Services email accounts
Provide administrative support to the Conference Services team, including receiving calls, facilitating communication and scheduling meetings for the General, Operations and Sales Managers and the Conference Coordinators
Serve as a resource to conference organizers, explaining UW and HFS programs, policies, services, rules and regulations and providing referrals to other UW resources as appropriate
Execute office operations including: ordering office supplies and equipment within department guidelines; orienting and training student staff; updating office policies and procedures; establishing quality controls for office operations to ensure efficiency
Assist Conference Services Operations Manager with purchasing required items, including making purchases via the ProCard and reconciling related budget expenditures
Under the guidance and direction of the Operations Manager, manage data entry and maintain mission critical data systems relating to: conference group housing assignment inventory allocations; specialized Conference Service operations software; Conference Services web site content management system; and university building access systems
Under the guidance and direction of the Conference Services Sales Manager, assist with the set up and maintenance of on-line registration service systems and manage data entry and maintain systems relating to customer comment cards and satisfaction surveys
Prepare management reports as directed
Oversee, organize and maintain the parking service inventory and parking permit supplies allocation provided to Conference Services by UW Transportation Service
Process incoming and outgoing correspondence
Organize and maintain central file system and electronic and archival records. Act as Conference Services resource for centralized administrative records and reference center coordinator
Direct and/or support activities in relation to established Student and Financial Services/Conference Services goals and objectives including researching, collecting and preparing information and reports
Direct hourly student employees
Attend meetings as necessary
Assist in coordinating travel for Conference Services staff
Experience in a university housing or conference services office
The ability to quickly adapt to new software and web applications

Consultant, Conference Services Resume Examples & Samples

Collect and analyze data on healthcare markets, competitors and health plan performance; contribute to design of project analyses
Interact with client staff to collect information and conduct interviews
Summarize analysis in reports, spreadsheets and charts; contribute to team solution development and to development of presentation slides
Manage small projects and components of larger projects
A minimum of three years related trade show, operations or conference experience
Experience in managing multiple projects working with a large number of customers
Bachelor’s degree in related discipline, or equivalent experience
Proficiency in Microsoft Office products (Excel, Word, Powerpoint), A2z and Cvent
Demonstrated ability to make presentations to internal staff members and broader audiences as appropriate; strong oral and written communication skills
Experience and knowledge of the execution and operational management of a multi-million dollar sponsor and exhibitor trade show
Demonstrated ability to work independently with little or no direction, comfort with financial statements, and ability to propose solutions to problems
Strong analytical skills to contribute to hypothesis development and initial integration
Solid qualitative/quantitative analytical skills, with strong research, problem-solving ability to acquire and organize data, deliver analysis, and identify major findings utilizing technical tools (i.e. Excel)
Ability to meet project deadlines and manage to budget
Strong relationship-building skills
Familiarity with trade show/decorating companies
Familiarity with healthcare industry and concepts

Director of Catering & Conference Services Wyndham Grand Clearwater Beach Resort & Spa Resume Examples & Samples

Conduct daily Wyndham Business Review (WBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
Meet or exceed set goals (both personal and team)
Operate the Sales Department within established sales expense budget
Lead the Sales team to achieve desired results through coaching, counseling and example
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Monitor production of all top accounts and evaluate trends within your market
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing
Invite clients to the hotel for entertainment, lunches, tours and site inspections
Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc
Assist in the preparation of required reports in a timely manner
Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Sales & Marketing and the Director of Catering/Conference Planning to ensure that issues receive follow-up
Entertain clients
Handle inquiries as part of Inquiry Day Program
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to maintain confidentiality of information

Conference Services Set up Lead Resume Examples & Samples

Follows daily work sheets and checklists through to completion
Sets up and breaks down for banquet functions as needed
Assists in training of all new staff members
Checks room set-ups completed by staff and ensure performance and quality standards are adhered to
Prepares carts with supplies needed for set-up or refreshment of rooms
Assist manager with scheduling or other administrative tasks as needed
Minimum formal education of some high school and a minimum one year job-related experience preferred
At least two to three years of progressive experience in a hotel or related field preferred
Computer knowledge/skills required
Previous supervisory experienced required in a service related industry
Ability to work collaboratively and communicate effectively with team members at all levels of the organization

Director, Catering & Conference Services Resume Examples & Samples

Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
Balance operational, administrative and Colleague needs
Experience as a Director of Catering & Conference services in a large full-service luxury hotel is required
Full understanding of the luxury hotel market
Strong written and verbal communication skills in English and Bahasa Indonesia is required
Strong leadership, dynamic personality, excellent interpersonal skills, a reputation for integrity and a proven role model
Highly responsible & reliable, strong attention to detail
Possess or attain CMP designation within three years
Working knowledge of PMS systems and Delphi preferred
Establish strategic action plans to enhance the operation of the Conference Services and Catering department
Review all definite sales bookings and distribute them among the Conference Service Managers (CSM’s) in a timely manner. Review on a weekly basis morning reports for all CSM’s to ensure they are keeping abreast of their workload
Ensure that the Conference Services handling procedures, morning report and trace procedures are adhered to by all CSM’s
Continual review and analysis of conference services/catering guidelines, core standards, procedures & policies
Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
Ensure CSM’s are actively yielding group room blocks and utilizing revenue management principles
Ensure the integrity of the servicing of groups, weddings, off-premise catering and individual functions by enhancing & implementing associated core standards & booking guidelines
Services and Catering department
Ensure that all related departments receive adequate resource support
Ensure and enforce the integrity of Sales & Catering system at all times
Further develop & maintain a constructive, harmonious and communicative working relationship with all supporting departments
Responsible for forecasting/budgeting revenues and expenses of the department
Facilitate the development of a course of action to positively impact employee satisfaction
Handle key Conference Services files during peak conference services periods and to assemble and distribute consistent, concise agendas and function notices that clearly represent a group’s every requirement
Develop new products designed to increase the number and quality of offerings available
Establish creative & innovative ideas that will create points of difference
Ensure strict compliance to the health and safety guidelines of the department/hotel
Attend leadership, daily convention, pre-convention; yield meeting, F&B operations meetings and other meetings as required
Minimum of 2 years experience as a Director of Conference Services and Catering within a medium to large hotel operation
2 years experience in banquet management
Hospitality or Post Secondary Degree
Proven ability to lead and motivate a team
Working knowledge of S&C Opera, Word and Excel
Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate
CMP (Certified Meeting Professional) designation a strong asset

Director of Catering & Conference Services Resume Examples & Samples

Primary goal to achieve individual catering revenue goals by developing and implementing strategies for selling available space to groups and the local community, specifically the social and wedding market
Develops catering sales presentation and collateral materials
Identifies and prioritizes potential local business
Monitors sales productivity and provides the catering sales staff with ongoing education and coaching
Provides and distributes regular update reports
Actively sells and up-sells services to clients; develops customized presentations and negotiates terms of agreement
Manages inventory control standards in conjunction with the foods and beverage department
Participates in the development and implementation of business strategies for the catering and conference management operations that are aligned with Radisson Blu’s overall mission, vision values and strategies
Develops and implements strategies for the department
Monitors status regularly and adjusts strategies as appropriate
Develops and forecasts the annual budget in conjunction with the Executive Committee
Develops and implements strategies for catering and conference management operations that support achievement of the hotel’s goals
Develops and maintains all policies, procedures and quality standards for the banquet department to ensure high quality, cost effective and customer focused operations
Achieves customer service goals for catered functions
Directs the operation of the banquet department
Recruits and retains qualified staff; schedules according to forecasted business
Ensures strong coordination and communications between departments as appropriate, prior to and during an event successfully meeting the expectations of the client and attendees
Suggests alternative services which will enhance the guest’s experience at the event
Ensures that hotel has the audio visual support necessary to support the guest’s needs by purchasing and/or renting equipment
Creates safe environment for guests, employees and community by maintaining hotel in accordance to safety standards and following all local laws and regulations
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Determines appropriate staffing levels for events and room/station assignments
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Communicates and reinforces the vision for Yes I Can! service to employees
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Conference Services Break Attendant Resume Examples & Samples

Set-up coffee breaks to include brewing coffee, icing beverages, picking up food from various areas and placing in an aesthetically pleasing and appetizing way
Greet guests when entering the room with a pleasant smile and superior customer service and interact with guests in a professional and courteous manner
Refresh all items necessary for break as needed
At the end of functions, break down stations, clean up and complete closing duties
Food Handler certification is required
Fluency with English is required
Must be able to meet and greet guest
Primarily early morning shifts, however flexibility to work other shifts is required
Some experience in hotel banquet break service, refreshing and setting meeting rooms is helpful but not required

Conference Services Set Up Attendant Resume Examples & Samples

With a keen eye for detail, review the Event Order and assignment sheet to determine function requirements
With a warm and genuine demeanor set, stock, and maintain meeting rooms ensuring the event for our groups exceeds their expectations
Meticulously complete cleaning inspection for each meeting room and assigned area
Jump in and assist other departments as needed to ensure optimum service to guests
Communication. Excellent written and verbal communication skills required
Flexible. Must be able to work varied shifts, including Weekday Evenings, weekends and holidays
Energetic. Must be able to work within an empowered and fast paced environment that services the bar and servers within the restaurant
Primary afternoon shifts however flexibility to work other shifts is required
Some experience in hotel banquet department of conference centers servicing and setting meeting rooms and coffee breaks is helpful but not required

Conference Services Supervisor Resume Examples & Samples

2 years experience as Conference Service Houseman
Knowledge of proper cleaning techniques, requirements and proper chemical handling
Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
Prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest’s service needs
Maintain confidentiality of guest information and pertinent Hotel data

Conference Services Administrative Assistant Resume Examples & Samples

Responsible for all administrative duties applicable to the conference services department
Preparing and sending welcome and thank you letters to groups
Printing and copying group resumes for weekly ten-day meetings
Manages in-house meetings by assigning and blocking space, preparing and distributing banquet event orders (BEOs)
Follows thru with all guests needs, emailing menus, diagrams, audiovisual pricing, etc
Answer phone and assist guests or staff with needs and communicates messages to managers
Block meeting space, events and update information in Delphi
Complete Sales Contracts
Maintains supplies
Updates and corrects Group Postings
Prepares group signs, printed menus, parking passes, food labels, etc
Attends meetings and hotel training sessions as required
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
Perform other duties, tasks and special projects as assigned
4-year degree in Business, Hospitality Management, or other related field
1-2 years’ experience within a similar size, luxury brand hotel, preferred
Results Oriented and self-directed
Organizational and planning skills
Follow verbal and written instructions, ability to communicate with guests and co-workers
Delphi and Opera experience a plus
Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs
Ability to perform job functions with attention to detail, speed and accuracy
Ability to handle multiple responsibilities simultaneously
Ability to prioritize, organize delegated work and follow ensure follow through
Ability to be a clear thinker, remain calm and resolve problems using sound judgment
Ability to work under pressure, meet guest / co-workers needs and be courteous
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team

Conference Services Catering Coordinator Resume Examples & Samples

Position produces administrative work to either the customer and / or internal departments in a timely and accurate manner
Position is the first point of contact for many customers (Sales & Catering calls) and is required to screen inquiries while probing for the most possible information from customer. Forward information in a timely manner to proper Sales & or Catering Manager. Answer the Main Catering and Convention Services in-coming phone line
Position is responsible for all scheduled and non-scheduled distribution of Catering and Conference Services materials – BEO Distribution, Resumes, Weekly, mailing packets of information
Position to perform tasks always with the goal of allowing the Catering and Conference Services Managers maximum time with their customers pre-planning
Position is responsible for keeping inventory of all printed supplies as well as other miscellaneous supplies having to do with the catering department. Ensure a proper par of sales kits are always available for the department as well Front Office & Concierge. Responsible to also mail packeted information
Position will train and become the point of contact for all in-house meetings
Position will also assist in organization of the Catering – Conference Service Office and provide administrative support to the Conference Services and Catering Managers
At least 2 years previous Hotel / Resort experience required, event experience preferred
Excellent written and verbal communication skills required, fluency in English required
Ability to offer and provide warm sincere and engaging service to internal and external guests
Ability to perform tasks always with the best interest of the hotel in mind
Ability to be self motivated in creating the most efficient systems for processing the required responsibilities
Ability to make decisions, if needed, without guidance at times
Completion of High School degree or equivalent
College education preferred
6 Years experience as a Catering or Conference Services Manager in a full service resort or hotel, 3 of which at the Assistant Director level or higher
Excellent reading, writing & oral proficiency in the English Language
Proven interpersonal skills with a track record of successful client interactions
Ability to work long and irregular hours, weekends, and evenings
Able to negotiate, organize, delegate & work under pressure
Basic knowledge of audio-visual equipment, telecommunication technology – helpful
Knowledge of Delphi Sales and Catering Software
Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship
Oversee all aspects of a profit and service driven Catering and Conference Services Department

Intern Conference Services Resume Examples & Samples

Assistance in translating official documents from English into Chinese
Terminological research
Alignment of Chinese and English text research
Assistance during conferences

Senior Specialist, Conference Services Resume Examples & Samples

Research and recommend cities and venues for assigned meetings with 10 – 100 + attendees
Manage and coordinate all logistics arrangements for assigned meetings of 10 – 100 + attendees
Manage and negotiate contracts ensuring appropriate room blocks and industry language is reflected
Prepare detailed meeting specifications to hotels to include room set-ups, food and beverage requirements, program schedules and audiovisual requests
Manage meeting software - Eventpro
Manage housing reservations for staff and attendees while closely monitoring room pick-ups
Manage meeting history project
Manage annual meeting specifications, overall timeline, website, security requirements, medical staff and ordering promotional material and other projects as assigned for the association’s international conference
Liaison for Chicago Hotel and Transient Travelers
Negotiate Chicago Transient Hotel Annual rates
Conduct site visits when needed and prepare reports on site recommendations
Manage all meeting related websites
Reconcile all meeting related invoices for accuracy and process for payment within 30 days of close of program
Manage internal calendar on association’s internal web-site
Prepare and monitor cost estimates, budgets, work plans and status reports
Ability to be detail oriented, work independently and in a team environment
Manage and prioritize multiple projects with multiple deadlines
Other duties as assigned by Sr. Director and Sr. Associate Director

Assistant Director of Conference Services Resume Examples & Samples

Solicit local & group business through execution of actions outlined in the departmental marketing plan as well as solicitation practices
Solicit existing & new account base to generate additional bookings
Prompt response (within 24 hours) to all forms of inquiries in a effort to capture additional marketing share
Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
Responsible for preparing the departmental budget and forecasts, operating within set parameters, ensure effective cost control
Responsible for supervising conference services & catering office and banquet activities
Effectively maintain staff schedule
Active participation in departmental meetings, team building efforts and other activities
Responsible for establishing and maintaining rapport with clients, prior to, during and post- conference, exceeding their expectations and encouraging repeat business. Conduct site inspections as required
Actively review all JD Power results, Richey Reports and Advisory Board Meeting Minutes, communicate the results to the CS&C team, and develop an action plan to address any deficiencies
Responsible for developing the annual business and marketing plan for the department in conjunction with the Director of Sales & Marketing
Follow the Function Space Yield guidelines to ensure optimum potential through the use of Opera S&C system
Submission of required reports by department in a timely manner
Assist with the compilation of competitive intelligence information
Maintain high quality of service standards required by the Hotel and the company
Ensure meeting and function rooms are properly maintained at all times. Liaise with Food & Beverage outlets with regards to reservations and flow of clients
Ensure Health & Safety standards are complied with at all times. Adherence to company "Green" initiatives
Participate or be represented in the following meetings: Executive Committee, Department Head, Food & Beverage, Forecasting, Budget, Rooms Yield Management, Pre-Convention as well as any other meetings within the hotel that effect/are effected by the CS&C area
Expedite function bookings; prepare resumes, event contracts, etc. Compilation and distribution of conference agendas and event orders
Ensure maximum employee satisfaction. Conduct annual performance reviews
Handle protocol related activity. Handle VIP visit scenarios
Conduct periodic departmental audits to ensure adherence to core standards
Play active role in local community through associations, memberships and involvement in clubs such as: Board of Trade, Rotary, Professional Associations etc
Min 5 years of related experience in the same capacity
Proven ability to plan & execute events effectively wtih a stong attention to detail
Presentable and well-groomed with a pleasant and outgoing personality
Good interpersonal with problem solving abilities and strong communications skills
Able to work autonomously under pressure and deadlines
A team player with a positive attitude

Director, Conference Services Resume Examples & Samples

Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
Conduct site inspections as required
Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
Work closely with the Director of Sales & Marketing to prepare monthly forecasts
Excellent communication skills, both written and verbal required
The Director of Catering & Conferences is required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation
Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives
Approves all contracts of the Catering Team considering the number of people, average banquet cheque and total revenue objectives of the hotel
Completes the monthly forecast of banquet revenues to submit to the Director of Food & Beverage
Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations
Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings
Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program
Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
Maintains positive relationships with all guests and vendors
Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
Ensures delivery of expected guest service through follow up and coordination with other hotel departments
Prepares weekly, monthly, quarterly, and annual reports as required
Assists in compilation of market intelligence
Assists in setting and administering the Catering Incentive Plan
Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections
Oversees administrative colleague’s workload
Actively participates in prescribed sales training
Attendance at rate strategy meetings and regularly scheduled Sales & Catering Departmental meetings and group business meetings
Reviews sales shop calls with individual managers
Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and LEAD performance management programs
Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs
Actively participates in prescribed training
Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point
Minimum 18 months as an Assistant Director of Catering or a Director’s position within the hotel industry
Successful completion of the Sales Manager FSI
Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties
High guest service skills
Must have hospitality experience in China
Must be fluent in Chinese Mandrin
English as a second language
Greet all clients and visitors to the office. Record the person's name in the client visitors’ or building access list and address visitor needs.Notify the Ropes & Gray lawyer or staff member of the visitor's arrival
Maintain orderly appearance of conference rooms, reception area and visitor offices.Notify Office Manager of any maintenance needs and assist with coordination of work, as needed
Ensure all meeting requests have been fulfilled prior to meeting start time including catering, room set-up, equipment, technology, etc
Pull daily catering reports and place orders with local vendors
Receive delivery, set-up and clean-up catering services
Arrange car service reservations and voucher distribution for visitors and clients
Communicate requests for assistance from lawyers to Secretarial Services Supervisor or Office Manager
Inform local administrator of vendor access needs or overtime HVAC, after-hours office access and activity
Redirect unidentified mail
Sign and accept deliveries and packages for firm lawyers and staff
Follow message taking and delivery protocols
Perform routine "quality of service" checks on conference rooms and visitor offices
Process urgent walkup conference room or visitor office requests in CS reservations database
Pull daily conference room and visitor office activity for your office location for distribution
Assist with Videoconference testing and setting up AV equipment (will train)
Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Manager
Must be computer literate with strong attention to detail
Interact effectively with all levels of personnel, including management and support staff
Maintain composure under pressure and to handle several matters concurrently
Plan, organize and carry out multiple related activities
Follow up and follow through
Be flexible to work overtime
Be a resourceful and proactive strategic thinker

Conference Services Lead Resume Examples & Samples

Ensure quality communication by reporting any and all guest request changes to an F&B Manager
Friendly. Must be able to deliver a fun and friendly environment during each guest exchange
Previous experience in conference services preferred
Must be able to perform all the functions of the break attendant and set up positions
Able to work independently, follow written and verbal instructions of supervisors and managers
Will also work closely with Conference Services team to guide and direct in absence of supervisor

Director, Conference Services & Catering Resume Examples & Samples

Coach and lead all conference services & catering managers to exceed their reach objectives, professional development, work satisfaction
Training of all conference services leaders
To foster a co-operative team spirit with and between all departments responsible for delivering conference services product
Develop network with local business and associations to increase local banquet and outside catering revenues
Work closely with Protocol Québec, the Canadian Protocol office and other government departments to organize high profile government conferences
Responsible for all Catering, from booking to execution and convention business from the time a contract becomes definite to on-site servicing, and follow-up upon departure; including all elements of critical path
Conduct site inspections, as required and to be part of Sales Site Inspections as part of the Fairmont Closers Program
To prepare the departmental budget and forecasts, ensuring that all operating costs are effectively controlled and to maximize productivity
To work closely with Director of Sales and Marketing to prepare monthly forecasts
To establish a sales action plan for catering and outside catering and set targets
Establish and maintain business relationships with clients, prior to and during their conference/ function, exceeding their expectations and encouraging repeat business
To be a key member of the Revenue Management team and to follow-up on group outstanding bookings & catering revenue management reports
Responsible for developing business and marketing plans for the Banquets Department in liaison with the Director of Sales and Marketing
To hold pre-convention meetings, with all relevant departments being involved
Compilation and distribution of convention agendas and event orders
To ensure maximum guest satisfaction and meeting planner satisfaction as rated by JD Power & Associates
To ensure all meeting and function rooms are properly maintained at all times and to oversee the preventive maintenance program with the Director of Engineering
To liaise with Food & Beverage outlets in order to maximize outlet reservations
To comply with the Company “ GREEN “ initiatives
To ensure Health & Safety standards are complied with and to actively reduce workplace accidents
Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
Ability to analyze data and trends and create strategies for improvement
Graduate of recognized Hotel & Restaurant Management Program or equivalent
2 years in a position as Director or Assistant Director of Conference Services & Catering in a large full-service luxury hotel
Innovative, creative and willing to take risks
The successful candidate will be dynamic, enthusiastic, a strong coach, resourceful, visionary and passionate about Food & Beverage & Conference Services
Excellent interpersonal skills, with strong written and verbal communication abilities
Results oriented with the ability to be flexible and work well under pressure
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive energy, and determination
Must be able to work independently and maintain a positive attitude within a very busy environment
Proven ability to plan and organize events effectively, with an acute sense of detail
Working knowledge of Property Manager and Delphi preferred
CMP Certification an asset
Knowledge of hotel banquet operations
Bilingual (French & English)

Dir-catering & Conference Services Resume Examples & Samples

High school diploma or GED; 3 years experience in the event management or related professional area
Finalizes and upsells catering arrangements for group/convention business
Identifies customer needs and all sales opportunities which ensure successful catering events
Providing logistical assistance during conferences
Assisting in planning and organizing conferences
Drafting correspondence related to conferences
Drafting and disseminating documents related to conferences
Consolidating the requirements of meeting participants in consultation with CMU

Conference Services & Catering Coordinator Resume Examples & Samples

Managing client requests, either in their absence or at the request of the Catering manager or Director
Prompt response to client inquiries, comprehensive management of PM System bookings to include all required information for file creation and applicable maintenance
Accurate and timely general document and correspondence production, organization and distribution between clients and managers in the department
Assist Managers with day-to-day tasks relating to guest interaction, preparation, distribution, and organization of Banquet Event Orders, correspondence, filing, telephone and other duties assigned
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
Minimum High School Diploma, diploma or degree from a recognized institution in Business Administration or in Hospitality/Tourism preferred, but not required
Computer literate with a minimum keyboarding speed of 65 wpm
Fully conversant with Windows, Excel. Knowledge of Opera helpful
Excellent organizational and administrative skills
Must be flexible, self-motivated, and have the ability to prioritize and follow through
Ability to work in a fast-paced /pressured environment
Pleasant out-going personality/good interpersonal skills
Assists in preparing the room for the function as required
Serves meals by course and removes dishes when appropriate
Sets-up, delivers, and retrieves break carts
Cleans all areas that were used for the special function upon completion and performs any additional cleaning as desired
Performs cashier duties for cash bars including completing the cash deposit
Sets up, cleans and maintains assigned stations
Assists fellow employees as needed
Reports maintenance problems or other problem areas to supervisor as they occur
Follows Aramark policies and procedures and safety and sanitation policies
Follows Aramark policies and procedures and safety and sanitation policies and procedures and insures compliance with these policies and procedures
May be required to work nights, weekends, and/or overtime
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions
Environmental objectives and targets will be communicated by dept. managers for each dept. during EMS training and/or pre-shift meetings
Experience as a server in a food and beverage facility and knowledge of cocktail composition and service preferred. Must be experienced in dealing with customers efficiently and politely. Must possess basic math skills and have the ability to handle money

Chief of Section, Conference Services Resume Examples & Samples

Contributes to the reporting to intergovernmental bodies on budget/programme performance or on programmatic/ substantive issues, as appropriate, particularly those presented in biannual and/or annual reports
Ensures that the outputs produced by the Section maintain high-quality standards; that reports are clear, objective and based on comprehensive data. Ensures that all outputs produced by the Section under his/her supervision meet required standards before completion to ensure they comply with the relevant mandates
Prepares inputs for the publications programme of the Commission, determining priorities, and allocating resources for the completion of outputs and their timely delivery
Carries out administrative tasks necessary for the functioning of the Section, including preparation of budgets, assigning and monitoring of performance parameters and critical indicators, reporting on budget/programme performance, preparation of inputs for results-based budgeting, evaluation of staff performance (PAS), interviews of candidates for job openings and evaluation of candidates
Recruits staff for Section, taking into account the diversity of skills
Manages, guides and develops staff under his/her supervision
Fosters teamwork and communication among staff in the Section and across organizational boundaries
Represents the Organization at inter-agency meetings, and conferences, such as IAMLADP, JIAMCATT and MoU conference
Participates in international, regional or national meetings and provides programmatic/substantive expertise on language services at the United Nations

Conference Services Executive Resume Examples & Samples

Must have a minimum of (1+) of progressive years in Catering & Conference Services or related experience
Audio Visual knowledge essential
Knowledge of contract management and legalities
Strong customer and associate relation skills
Serves beverages at table service
Cleans all areas that were used for the special function upon completion and performs any additional cleaning as required
Maintains the buffet storage room in an orderly manner
Operates company vehicles

Conference Services & Reproduction Assistant Resume Examples & Samples

Pollard Setup and Technology Coordination: Know the audiovisual equipment-- how to use it, how to troubleshoot it, and when to call for help. Work with caterers for setup and tear down of events. Responsible for setup and execution of events at Pollard: Pull records from calendar—contract and Pollard Setup Sheet; Setup tables and chairs as specified; Setup all technology needs as specified; TEST all AV equipment prior to start of event, allowing time to troubleshoot if necessary; Be onsite as attendant; and to demonstrate to users how to properly use equipment. Anticipate and deals with safety issues, security concerns, etc. Assists groups during their activities as necessary. Anticipates conference needs and problems; takes or recommends action as appropriate. Troubleshoot all issues as needed
Reproduction Assistant: Operate copiers in Reproduction Center—both B&W and Color Copiers and Binding. Must be able to do hand collating, machine folding, cutting, shrink wrapping, punching, stapling, drilling, GBC binding, fastback binding, and boxing/shipping. Troubleshoot issues as needed
Graphics Assistant: Using InDesign to prepare name badges, tent cards and signs for meetings and conferences. Assist Multimedia staff as required
Record Keeping: Enter all completed jobs in CM’s Workamajig database accurately and daily. Maintain Pollard calendar, ensuring that all meeting details are in the calendar, that contacts are signed and saved in the system; payment has been received, etc. Work with vendors to order needed supplies, request preventative maintenance on equipment, etc
Marketing: Talks with potential Pollard customers, gives facility tours to potential users, answer questions, offer suggestions about facility use within the policy for users, etc

Associate Consultant, Conference Services Resume Examples & Samples

A minimum of one to two years related business experience
Bachelor’s degree in related discipline or equivalent experience
Experience with conference or event management
Experience working within data management systems with financial reporting capabilities
Skilled in development of creative approaches and methods
Skilled in working with outside vendors
Strong affinity to provide outstanding customer service to various internal and external audiences
Demonstrated ability to work independently
Demonstrated ability to make presentations to internal staff members and broader audiences as appropriate
Ability to meet deadlines in a fast-paced, multi-tasking environment
Familiarity with health care industry and concepts highly desirable
Must pass Academy of Health Management Level I within first year of employment

Catering & Conference Services Executive Resume Examples & Samples

Must have a minimum of (3+) of progressive years in Catering & Conference Services or related experience
Food and Beverage knowledge essential
Effective up-sell skills of products and services
Ability to manage meeting space inventories
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Supervision and overall responsibility of the Catering function including maintaining and monitoring the accuracy and effectiveness of all written communication from Catering Managers and Catering Administrative Assistants. These procedures include but are not limited to: Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, Daily Events Report, and Delphi Input Standards
Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment
Finalize the requirements of personally secured catering events while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Supervise the execution of banquet events. Review all function space with the Director of Banquets and when necessary head house attendant. Ensure satisfaction of client at the outset of all events
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Catering and Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings and Planning Site Visits
Conduct performance evaluations and mentor for Assistant Director of Catering, Catering Sales Managers and Administrative Assistant. In addition, recommend the hiring, terminating, or disciplining of any Catering or Conference Services employee

Concierge for Meeting & Conference Services Resume Examples & Samples

Greet guests in a friendly and warm manner ; perform guest check-in and check-out; solve guest-related problems within scope of responsibility
Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or computer
Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party
Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient
Generate reports for Front Desk, Engineering, and Housekeeping as necessary
Establish and secure proper credit between the property and the guest
Complete a daily shift audit and balance all account settlements, charges, etc
Transport guests as needed
Perform other guest services duties whenever necessary
Provides a welcoming and warm greeting to all guests
Follows up on guest requests and coordinate requests for special arrangements
Assists guests with problem solving, directions, and general information
Sells guest amenities
Assists the Guest Services staff in meeting guest needs
Coordinates guest recreation as needed. Assists Conference Planning staff as needed
Maintains accurate daily event information. Maintains daily posting of event sheet
Maintains supply of informational brochures, flyers, and maps

Director of Conference Services Resume Examples & Samples

Direct and manage all activity related to the Conference Services office, ensuring all service standards are followed
Responsible for team who handles all conference execution and conference services from the time a contract becomes definite through execution
Ensure that team's various internal communication documents are prepared and distributed accurately and efficiently
Work closely with the Director of Catering to prepare monthly forecasts

Conference Services Lead Supervisor Resume Examples & Samples

And at least 1 years of related experience; or a 2-year
College degree and 2 or more years of related experience
Must be proficient in Windows, Company approved spreadsheets and word processing
Strong knowledge of service standards, and different service types

Catering & Conference Services Administrative Assistant Resume Examples & Samples

The administrative assistant will provide support and functional assistance to the Catering and Conference Service Department
Ensure the CCS office is kept organized and clean at all times
Collect mail daily from CCS box for distribution
Establish and maintain all departmental filing and trace system
Answer all incoming calls within three rings with proper greeting and telephone etiquette
Handle general Catering inquiries as designated by or when CCS Managers are not available. All necessary information including contact details and requirements from the client should be obtained on an “Inquiry Sheet.”
Conduct site inspections and provide general CCS sales information to walk-in clients as designated by or when CCs Managers are not available
Set up and maintain the Departmental Manual to ensure all information is kept-up-to-date both electronically and in hard copies
Update Banquet Menus, Beverage and Wine Lists as and when changes have been made
Establish and upkeep all standardized forms and letters including merge documents in Delphi as well as in the appropriate shared electronic subject folders
Handle all internal meetings including inputting booking in Delphi, detailing set up, F&B and/or other pertinent arrangements on a BEO for distribution to all departments concerned
Prepare and email the daily listings of events for the following day to all internal departments
Prepare and email the Catering 10-day Listing of Events weekly by time on day of the week as determined by the hotel
Maintain control and up-keeping of the “BEO Bible” to ensure all changes are updated and that the “Bible” remains in the designated location within the CCS Office at all times
Prepare and distribute completed BEO’s timely to all departments concerned
Maintain/order office supplies and sales collaterals to ensure that the CCS Office is adequately equipped with everything necessary to meet customer needs and its day-to-day operation
Ensure the Captain’s Reports or Banquet Log Book previous day’s functions are sent to the Department Head and CCSMs for review every morning
Ensure signed banquet check/invoices for previous day’s functions are distributed by Banquet Operation every morning to the respecting CCSMs for review for accuracy of charges
Make sure that all Catering and group files are closed properly with copies of al the necessary documentation including signed invoices, completed Post-Con survey, etc. for future reference, and are kept in the appropriate designated locations
Attend and take minutes of departmental meetings and other meetings as designated
Ensure weekly CCS work schedules are completed and distributed times to all departments concerned
Attend to the Meeting/Event Planner for any last minute requests or changes on site as designated or when CCSMs are not available
Train new CCS team members on Delphi basics, BEOs, menus, reports, and merge documents
High School diploma or equivalent, or any combination of education and training preferable within the areas of Hotel Sales, Catering & Conference Services or Food and Beverage
Minimum of two years of administrative experience with one year of Sales, Catering & Conference Services or Food and Beverage service experience in the hospitality industry
Proficient in computer programs, Microsoft Office (excel, word, PowerPoint, etc.)
Organizational and communication skills are required
Prior catering experience is required
Knowledge of Hotel structure and how all departments interact
Basic mathematical and calculating skills
Ability to listen and communicate clearly with clients, co-workers, and vendors
Ability to communicate both verbally and written in English
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to question from managers, clients, customers, and vendors
Ability to communicate to customers in a professional, business-like manner
Able to effectively operate computer and related software, printer, copy machine, typewrite, fax machine, adding machine, and other general business office equipment
Other language skills than English are helpful
Must be able to sit for long periods of time
Requires fingering, grasping, writing, standing, walking, repetitive motions, occasionally lifting up to 25 lbs., visual acuity, hearing and speaking English
Ten years’ experience in the hospitality industry with at least three years of that experience associated with Corporate Conference Centers or Conference Center Resorts
Four-Five Diamond and/or Large Property Experience Preferred
Experience in supervising a staff of 10 or more
Previous experience with managing financials and development of budgets
Extensive knowledge of conference service equipment, set-up styles, and audio-visual
Excellent computer software knowledge; to include Microsoft Office, Delphi and/or other Catering Systems
Ability to communicate effectively with clients, to all other departments and interdepartmentally
Directs all facets of conference operations
Oversees management of all groups ensuring highest customer service levels are achieved
Ensures department and property goals are achieved through effective communication, leadership and motivation
Meets regularly with employee groups to ensure event details are communicated effectively
Meets with department regularly to ensure an open line of communication, encourage employee morale and problem solve any employee issues
Stays current with industry trends
Prepares budgets, forecasts and capital requests
Ensures external vendors are used effectively
Lead by example
Promote the property’s vision/mission and service standards on a daily basis
Maintain staffing levels within budgetary guidelines
Control expenses monthly to coincide with revenues as budgeted
Prepare annual budgets
Prepare monthly narratives on department financial results for ownership
Reforecast financials for future months
Track departmental financial history for future use
Approve purchase orders for department
Review daily revenue reports for accuracy

Conference Services Set-up Resume Examples & Samples

Review assignment sheets with supervisor
Set-up meeting rooms according to client’s needs
Attend to any equipment needs or other guest needs
Keep all areas of conference center spotlessly clean in good repair
Refresh/re-set meeting rooms
Adhere to conference center and departmental service standards
Communicate effectively with guest and supervisors
Report any malfunctioning or broken equipment to supervisor
Communicate changes, last minute request or client needs to the next shift

Catering & Conference Services Specialist Resume Examples & Samples

Strong presentation and platform skills
Strong “persuasion” skills
Effective decision making skills
Effective influence skills

Assistant, Conference Services Resume Examples & Samples

Supports Vice President of Event Management Group with various administrative responsibilities
Manage expenses for Director
Supports VP with preparing presentations and executive summaries
Update status charts to ensure fulfillment of all deadlines and communication to divisions in a timely fashion
Supports Convention Services group with various duties to insure all details and logistics for conventions are handled in a timely and efficient manner
Manage departmental bookkeeping records for all trade shows
Process invoices, check requests and wire transfers
Coordinate and track NYO ship outs for all conferences
Support managers/coordinator with various show planning
Maintains sub-basement inventory and facilitates conventions properties ‘loans’ to divisions
Assist in proofreading and writing corporate-wide Convention show memos and various convention promotional materials
Provides on site support when needed. Some travel required
Detailed-oriented with superior organizational skills and ability to handle many projects simultaneously
PowerPoint, Excel proficiency
Flexible, outgoing personality; high energy a must!
Able to work under strict deadlines and in a fast paced environment
Reliable, independent and thorough worker
Ability to work effectively with various people. Flexible and professional demeanor
Willing to travel and able to lift heavy materials and work to physically set up some booths
Interest in trade show planning or event marketing industry; BA required
Office experience
Oversee all operations of the National Summit, including contract negotiation, establishing program budget, meeting logistics, room layout, food, beverage and A/V technical needs, agenda development and post-event evaluation
Provide direction for other BCBSA conference, including directing program managers on the implementation and execution of each conference and ensuring that each program meets objectives and is within budget
Work with Finance to manage Conference Services budget including budget creation, management and reconciliation
Develop a high performing team, including: Hire and develop top talent. Set clear expectations and hold employees accountable. Provide direction, coaching, feedback and development for employees
Minimum of 10 years of experience in a leadership role managing large-scale, multi-faceted, conference and education programs including agenda-setting, logistics, sponsorships, contract negotiations, exhibit/vendor sales, speaker selection and management
First-hand knowledge of onsite operations, including AV, staging, production, housing, food and beverage management and exhibitor management
B.A. in related field
Experience managing other team members and leading project teams
Experience with monitoring budgets and tracking expenses
Hospitality industry knowledge
Certified Meeting Professional (CMP
Knowledge of event technology and industry innovations, including data management and registration systems and programs
Ability to manage multi-million dollar program and departmental budgets; proficient working with Excel
Experience managing multiple work streams simultaneously, driving a process or program to completion within budget and time-frame
Strong interpersonal skills to manage multiple stakeholders, team members and leadership initiatives
Strong project management, excellent priority and time management skills
Knowledge of health insurance industry a plus
Certified Meeting Professional (CMP)

Catering & Conference Services Planning Manager Resume Examples & Samples

Attaining maximum revenue levels through various sales processes, including the direct solicitation of social events and conducting property tours to prospective clients
Plans and ensures execution of corporate and social functions to include ascertaining detailed information regarding all aspects of the event including publishing detailed contracts and advising the client during the planning process to ensure a successful experience. Details including but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation
Communicating concise planning information to the operating departments in a timely fashion
Assisting with the set up of all Catering events by procuring necessary props, floral, costumes, entertainment, etc. for these events
Presenting weekly Catering functions at Coordination meetings
Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts
Selling and coordinating all local Dining Room functions, with groups of 12 or more, to include private dinners, lunches and breakfast
Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements
Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements
Ensures group billing is accurate
Review distribution of in-house reports to ensure consistency and completeness of information
Assisting periodically with the analysis of departmental procedures and offering management viable alternatives to processes of the Department including: billing procedures, client correspondence and form generation
Maintain a good working relationship with all Departments
Enhances group events and department profitability by using up-selling techniques
Communicates frequently with group contact and attendees to ensure expectations are met or exceeded
Coordinates vendors, obtains quotes, client contracts etc
Takes a proactive approach toward client satisfaction
Responds to all client evaluations rated fair or poor
Follow grooming standards maintaining a professional image in dress and mannerisms

Conference Services Operations Manager Resume Examples & Samples

Proven ability to effectively train, supervise, and delegate work to subordinates
Skill in allocation of bed spaces and meeting rooms within a large conference operation. Ability to negotiate and finalize contractual agreements for clients
Proven ability to make group presentations to provide conference services information
Proven bookkeeping and accounting skills. Demonstrated math skills in calculating work percentages. Proven ability to compare one set of data to another without error
Working knowledge of Word, Excel and Outlook. Ability to read and interpret computer manuals
Proven knowledge and ability to use personal computers and various software applications including spreadsheets, word processing, relational databases and electronic mail
Skill to communicate information clearly and effectively in person, in writing, and on the phone with a variety of people including staff, faculty, students, parents and vendors. Ability to work with public
Proven ability to work efficiently in a busy, customer service oriented office with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines

Concierge / Conference Services Resume Examples & Samples

Answer the telephones, respond to inquiries as appropriate, and direct calls to appropriate parties and/or take accurate messages
Maintain a professional atmosphere in entrance lobby
Greet visitors courteously and inform appropriate employees of their arrival
Assist guests in arranging local transportation
Perform research regarding the appropriate person(s)/office(s) to whom specific inquiries within Cushman & Wakefield be directed, using the Intra-net
Contact Property Management to report any issues within the office
Maintain, schedule, and set-up conference rooms for internal and external meetings
Receive, transmit, and distribute faxes and other deliveries
Sort and route incoming mail
Coordinate conference room reservations; set up room for meetings with all required items (IT, food and beverage, handouts, etc.)
Make arrangements for breakfast/lunch/dinner meetings inside and outside of the office
Make arrangements for in-office breakfast/lunch/dinner meetings
Perform light clerical work as needed

PM & Weekend Conference Services Att Resume Examples & Samples

PM and Weekends Only
Pleasant and helpful personality
High School or GED; college degree preferred
Experience in hotel group or convention banquets services in a first class hotel or resort preferred
Must be able to lift 70 pounds
Ability to follow directions
Availability to work variable hours
Must work PM and Weekends ONLY
A true desire to promote and develop harmonious inter-departmental relationship with other departments
Set up for functions to include draping, tables, dancefloors, etc
Responsibilities also include cleaning of back hall, rooms and organizing of storerooms
A passion to deliver and surpass the needs of others in a fast paced environment
Must have physical stamina to lift moderate amounts of weight
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information, protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language
Support team to reach common goals. Ensure adherence to quality expectations and standards
Remain alert, courteous and helpful to the guests at all times
Follow all safety procedures to ensure a safe working environment
Assembles and arranges conference equipment in conference rooms per client needs. Requiring lifting a variety of conference tables weighing 5-70 pounds; pulling and folding risers into place each weighing 150 pounds; lifting 25 pound 3’ x 3’ dance floor sections and bending down to construct them. Walking and pushing 300 pound large equipment carts. Walking and pushing 30 pound refresh cart to specific rooms on upper and lower floors. Also, must be able to lift and place a variety of miscellaneous conference equipment weighing 10-60 pounds such as stanchions, chairs, etc
Ensure storage areas are clean and unobtrusive requiring bending and lifting equipment to appropriate areas, straitening kneeling and bending to store equipment on storage shelves. Must be able to bend and walk to sweep, mop, and vacuum
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors
Maintain open communication with management and other employees

Catering & Conference Services Representative Resume Examples & Samples

Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of banquet event orders
Finalize the requirements and execution of confirmed bookings, Conference Services duties, as assigned by the Assistant Director of Catering & Conference Services – including potential supervision in conjunction with the Banquet Manager of events to ensure guest satisfaction
Negotiate with clients through the use of creative selling and attractive menu presentations and event proposals, to sell the Terra Restaurant Private Dining Room (Pinon)
Update daily, the electronic database of reports on the Intranet and in specified Lotus Notes Databases
Maintain the various Catering and Conference Services file systems, both electronic and paper, including Account Files, Vendor Resource Files and Resumes
Strong communication skills are required
Strong computer skills are required and previous experience with Delphi is strongly preferred
Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays
Candidates must have excellent personal presentation and interpersonal skills
Be recognized for excellence
Excellent Training & Development
Complimentary employee parking
Food & Beverage discounts
Medical benefit plan, including medical, dental, vision, life insurance,

Catering & Conference Services Assistant Resume Examples & Samples

Uses sales techniques that maximize revenue while maintaining existing guest loyalty
Demonstrate excellent oral and written communication skills
Demonstrate proven sales and customer service skills

Manager, Conference Services Resume Examples & Samples

Works with staff, vendors and caterers to coordinate the logistical details of the event
This includes determining specific event time, number attending, equipment needed, menu selection, decorations/floral and other related details
Responsible for catering set up & clean up, re-arranging last minute furniture changes, post event room & food clean up (including washing dishes)
May have to delegate to others or contribute as an individual to ensure tasks are completed in time and to client standards
Assesses client meeting needs to determine the most appropriate room, set-up, food and beverage, caterer, floral, meeting materials, equipment, etc. for the audience
Completes cost estimates which summarizes costs, specific event time, number attending, equipment needed, menu, decorations/floral and other related details
Responsible for securing adequate security for all internal meetings and serve as liaison between Event Managers and SOPS
Serves as a visible and accessible contact during the event to resolve any crisis (including food spills). Also as liaison between Sr. Managers and clients
Receives, reviews and processes event invoices. Researches and resolves any billing discrepancies promptly
Provides verbal and or written documentation to Senior Manager concerning developments that occur in the scheduled events
May travel to off-site vendor/caterer locations to finalize arrangements and pick-up or drop-off supplies/equipment
Develops and maintains positive working relationships with internal staff, vendors and caterers in an effort to facilitate meeting planning
Also, monitors and evaluates the performance of outside vendors and caterers
Identifies and provides solutions while making appropriate decisions quickly and decisively
May assist co-workers in preparing for select larger scope meetings as needed
Works on special projects to assist the Meeting Planning and Travel Department
This position will also support administrative needs for the Head of Corporate Events as well as some needs from the senior managers
Administrative needs include running reports from Cvent (meeting management tool) and MRM (conference room software), filing expense reports, calendaring and assistance with presentations
A minimum of 5 years of meeting planning or Catering Experience
Knowledge of hotel and restaurant services, venues and properties
Ability to conduct complex analysis and present data in a meaningful way
Strong organizational skills and detail orientation

Conference Services Floor Manager Resume Examples & Samples

Focus on a consistently execute up-selling approach
Provide constructive feedback to all departments and to hotel sales and marketing leaders
Extensive knowledge of revenue management
Conventions experience
Audiovisual experience
Food & Beverage service experience

Conference Services Planner / Manager Resume Examples & Samples

Sophisticated verbal skills; conscientious interest in problem-solving and initiative, creativ8ity and determination to evolve successful solutions
Must be a positive team player in a challenging and changing environment; includes working with and depending on a broad range and levels of personnel
High energy, versatile and multi task oriented
Possesses good analytical and organizational skills
Exhibits strong attention to detail, strong focus and good sense of priorities
Excellent written communication skills with the required skills to provide professional proofing and editing
Computer literate, knowledge of Word, PowerPoint, and Excel a plus
Knowledge of Delphi property management a plus
Ability to work varying hours to include early mornings, evenings and weekends
Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Must be a team player
Must communicate with co-workers and guests in a positive manner
Must greet guests in a professional and friendly manner
Manage application process including show floor analysis report
Prepares vendor application list to review with internal stakeholders
Set-up Registration portal in Cvent and extracts applications to prepare for Manager to submit to internal stakeholders
Communication of approved and non-approved with vendors
Bachelor’s degree in related discipline

Catering & Conference Services Assistant Manager Resume Examples & Samples

Excellent reading, writing and oral proficiency in the English language
2-3 years previous luxury hotel experience preferably with event coordination or management role
Strong selling skills, client communication and organizational skills
Ability to communicate effectively with various department staff members within the hotel
Hotel computer systems (Delphi, Opera) knowledge
Fluent English (written, spoken and reading)
Strong commitment to service
Act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
Maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions, contracted minimum revenues)
Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs
Achieve yearly personal and team sales and service goals
Maintain an active trace/follow-up system on all personal sales and service calls
Complete all necessary event paperwork ( BEOs, Resumes, Attrition Reports etc. ) with attention to detail and in a timely fashion to ensure group needs are communicated to all departments
Supervise the execution of banquet events
Have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Be fully versed in all banquet space, facilities and capabilities of competitive market
Develop creative and attractive menu presentations for potential clients
Conduct tours of the property with meeting planner and potential clients
Respond to all telephone and walk in inquiries regarding catering space
Comfortably entertain appropriate clients
Keep Director of Catering and Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Perform other tasks or projects as assigned by hotel management and staff
Assist with assigned department duties such as but not limited to
Must be able to push, pull and lift a variety of conference tables and other equipment weighing 5-70 pounds; put risers into place each weighing 150 pounds; lift 24 pound 3’ x 3’ dance floor sections and bend down to construct them; move chairs of various weights and styles
Walking and pushing 300 pound large equipment carts
Disassemble conference rooms at appropriate break down times requiring bending and lifting 5-70 pound conference and banquet tables onto 4 wheel carts, lifting banquet chairs in stacks of 10 to 6’ height
Move 100 pound stacks of 10 chairs to storage room 200 feet or more to and from function room
Perform minor maintenance on conference equipment requiring good dexterity with tools and cordless equipment

Conference Services Agent Resume Examples & Samples

Serves wine at table service
Takes customer’s orders, rings order properly and relays order to bartender
Assembles and garnishes completed drink order
Accountable for assigned monies
Maintains cleanliness of operation per cleaning schedule
Follows ARAMARK policies and procedures and safety and sanitation policies and procedures and insures compliance with these policies and procedures
Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training and/or pre-shift meetings
Employee will have no less than 1 performance review per year to include an evaluation of performance standards as they relate to work instructions addressing their department’s environmental aspects. Employee will be aware of environmental objectives and targets within their department and how the objectives and targets affect their job performance
Should be able to work all department shifts
An extensive knowledge of food and beverage service
Good customer service skills and a pleasant manner
Prior experience in a high volume restaurant position
Must be at least 16 years of age and have a valid TIPs card
Must complete Serve Safe Food Handlers certification
Must be fluent in the English language
Hosts/Hostesses required to drive a golf cart to deliver room service must become Cart Safety certified prior to first driving the golf cart and they must also be willing to participate in the random drug/alcohol testing pool

Dining & Conference Services Resume Examples & Samples

Associate degree required
Two years of management experience in food operations
Passion for food and knowledge of current food trends
Proficient in Microsoft Office applications (Word, Outlook and Excel)
Knowledge and good skills in employee and public relations, food production methods and procedures, food ordering, inventory systems, budget monitoring, employee scheduling
Ability to manage and work effectively with student, faculty and staff customers in a high volume and fast-paced environment
Strong communication (verbal, written and interpersonal) skills
Ability to coordinate and gain cooperation of a diverse staff
Strong time management, organizational and multi-tasking skills
Ability to meet multiple deadlines and manage competing priorities
Good professional judgment and ability to independently make sound business decisions
Skilled at addressing a variety of situations and negotiating successful outcomes with a diverse group of people
Must be adaptable to a frequently changing environment and have the ability to remain calm in stressful situations
Ability to work a flexible schedule, including evenings, nights, and weekends
Works professionally, ethically and with integrity; upholds the vision and mission of the university and Dining and Conference Services
Bachelor’s degree in related field is preferred
Familiarization with Kronos payroll system a plus
Knowledge of CBORD Food Management System a plus

Conference Services / Catering Coordinator Resume Examples & Samples

One (1) year previous experience in a similar role, with hotel experience preferred
General office experience preferred with strong administrative skills
Exceptional computer skills to include Word/Excel, PowerPoint, Office and Outlook
Must possess strong verbal and written communication skills (in English)
Well organized, detail oriented with excellent follow up skills
Must be customer focused, self-motivated, approachable, professional and able to work effectively with different departments
Must possess a high level of creativity, enthusiasm and flexibility
Previous experience with Delphi preferred
Post holder must emulate the Kimpton culture

Conference Services Leader Resume Examples & Samples

Assist Catering & Conference Services Directors with department reports as requested
Attend internal meetings
Maintain BEO Book for Conference Services and attend all BEO meetings
Responsible for Room Only events from initial turnover through execution
Responsible for Catering Meetings under 10 guests
Prepare Conference Services booking files
Answers calls to Conference Services
Generate Initial Budges Estimates for all Conference groups
Must have working knowledge of Excel, Word, Outlook, Power Point
Must be organized and detail oriented. Must be able to handle multiple tasks at one time
Must be a self-starter and able to work with minimal direction
Must have high attention to detail and ability to adapt to unexpected situations
Previous hotel, catering, Resort Suite,Synergy and Delphi experience preferred
A Bachelor's degree is required, preferably in Hospitality Management within the last 2 years
Candidates must be available to relocate after completion of the program
Must be willing to work 50 hours per week including weekends, occasional holidays and evenings
Coordinate meetings, conferences, exhibit shows, and other special events with accuracy and detailed communication outlines for client and hotel departments
Strive to attain pre-set monthly and quarterly revenue goals for Catering department
Respond promptly to all inquiries for events
Actively pursue prospective clients for future and repeat business
3 or more years as a Catering Manager or Director of Catering preferred
Requires knowledge of principles and practices within the food profession
Knowledge of hotel operations, including marketing plans, human resources, budget forecasting, etc. is highly preferred
Strong Selling Skills
Ability to inspire, lead and manage a team by example
Clear understanding of financial reporting
Act as owner of the catering/private dining department and communicate a clear sense of strategy and purpose
Knowledge of food/wine is essential
Knowledge of sales/negotiation/closing process
High level of creativity, enthusiasm and flexibility
Strong computer skills including Word, Power point, Excel and Delphi
Well organized, detail oriented with excellent follow-up
Must possess excellent communication skills both internally and externally
Ability to convert vision into specific and tangible actions to benefit the department
Needs to possess nimbleness by changing with the needs of the department/restaurant operations and the company
Emulates the Kimpton Culture
A minimum of three years catering/private dining sales experience
Previous Senior/Associate Director of Director experience preferred

Assistant Director of Catering & Conference Services Resume Examples & Samples

7) Function: Handling events as well as executing it
8) Attends scheduled meetings and trainings
4) Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
5) Leads pre-event and post-event meetings for assigned groups
6) Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc)
7) Manages meeting space for assigned events
8) Greets customer during the event phase and hands-off to the operations team for the execution of details
9) Adheres to all standards, policies, and procedures
10) Integrates current trends in the meetings & special events industry
11) Performs other duties as assigned to meet business needs
2) Sets a positive example for guest relations
3) Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints
4) Empowers ladies and gentleman to provide excellent customer service. Ensures ladies and gentleman understand expectations and parameters
5) Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance
6) Conducts pre- and post-event meetings as required to review/communicate customer’s needs and feedback
7) Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event/Meeting Planner’s experience
8) Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans
9) Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
6) Participates in customer site inspections and assists with the sales process when necessary
7) Effectively manages customer budgets to maximize revenue and meet customer needs
8) Accurately forecasts group sleeping rooms and event revenue (banquet and audio-visual) for his/her groups
2) Demonstrates commitment to The Ritz-Carlton operating principles and philosophies
3) Holds self and others accountable for achieving results
4) Addresses conflict in a timely manner
5) Contributes to team results
6) Deals with change effectively
7) Makes decisions, including employees/team and commits to a course of action with available information
2) Approaches work with a sense of urgency and purpose
3) Allocates time and resources effectively when faced with competing demands
4) Overcomes obstacles to accomplish challenging objectives
5) Follows through on inquiries, requests, and complaints
3) Discusses problems immediately with others before they are forgotten or get out of control
4) Actively pursues self – development
5) Explains own rationale and thought processes to help employees improve their skills
2) Acts independently to improve and increase skills and knowledge
3) Demonstrates an awareness of personal strengths and areas for professional improvement
4) Shares learning, innovations, and best practices with others
5) Is willing to learn from others
6) Performs all technical/procedural requirements of the job
5) Exchange information with other ladies and gentlemen effectively
Provide superior service to our customers (internal and external) at all times. Follow the resort’s etiquette guidelines
Plan, coordinate and oversee facilities and food and beverage services for a wide variety of events
Meet with prospective clients to plan and book events; prepare written contracts and menu quotations
Schedule all events and arrange for all services required, both within resort and with outside vendors
Responsible for assuring risk management policies are followed for all outside vendors working at events as assigned
Perform various bookkeeping functions, initiate and process financial documents related to operating budgets, revenues, accounts receivable and the like; monitor financial activity, organize and maintain financial records, prepare related reports, etc
Compile a variety of information from both manual and computerized records and files for regular and special reports and in response to specific requests by the client, supervisor, or other staff members
Oversee and monitor events as appropriate: handle special needs and resolve problems such as extra guests, no-show employees, incorrect food or supply deliveries, security services, equipment failure, outside vendor coordination, etc
Monitor food and service quality, ensure proper health and safety procedures are followed
Responsible for assuring interim deposits are received
Supervise staff assigned to special events and monitor overall job performance and guest satisfaction
Confer regularly with immediate supervisor, food and beverage staff, maintenance staff, and other company personnel departments to plan, coordinate and evaluate services, activities/events, exchange information, resolve problems, etc
Deal regularly with a variety of outside individuals/organizations, including clients, potential clients, vendors, state liquor licensing and health officials, represent Grand Summit Hotel and Conference Center to a variety of regional and national hospitality groups
Associates degree in Hotel/Restaurant Management, Business, or other appropriate field
At least one year of relevant experience in restaurant management
Broad base of knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining room set up and service, wine service ordering, staffing, pricing and budgeting
Excellent financial planning and analysis skills
Ability to deal effectively with a wide variety of company personnel as well as clients and outside organizations
Working knowledge of Microsoft Office, Word, Excel and Outlook
Ability to maintain a flexible work schedule that includes some nights and weekends
Manage existing conferencing and meeting requirements, including; room checks/maintenance requests, reservations, guest registration/arrival, room setup, and catering
Act as the main contact and manage all employee conferencing needs and provide quick reaction to issues - including room conflict resolution, AV, IT, and catering needs
Manage existing procedures while also developing new processes and systems for conference services, including a customized conferencing concierge program providing the highest level of customer service to employees and guests
Establish a plan and develop requirements for the management of future state conference services center
Conduct town hall or other necessary meetings or communication plans with employees to market and roll out new customer service focused conferencing policies and procedures
Special projects/meeting coordination as required
Five years' experience in the hospitality industry with at least three years of that experience at a management level for Corporate Conference Centers or Conference Center Resorts
Experience in developing customer service focused conferencing policies and procedures as well as developing/managing operational plans, financials and budgets associated with conference service centers
Previous positions where responsibilities included conference planning, conference floor management and knowledge/understanding of audiovisual technology and catering needs
Must have positive, outwardly hospitable attitude with strong organizational skills and ability to maintain professional composure under high stress situation
Ability to work overtime on short notice; flexible with work schedule
Experience in a high profile, fast-paced media and entertainment company preferred
Sets tables and related furniture for special functions
Helps to maintain the buffet storage area in an orderly manner
Serves the assembled order and collects cash from customers
Follows ARAMARK policies and procedures and safety and sanitation policies
Follows safety and sanitation procedures
Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards or can be accessed at dpr.web
Experience as a server in a food and beverage facility and knowledge of cocktail composition and service preferred
Must possess basic math skills and have the ability to handle money

Manager Conference Services Resume Examples & Samples

Strong selling skills and client communication skills
Communicate effectively with various department staff members within the hotel
Communicate effectively with the sales managers responsible for booking various group business, as well as all other department staff members who will be involved in carrying out the needs of a group/guests
Act as the liaison between the client and the hotel for all of the client needs, (i.e. hotel rooms, catering and events, audio-visual, transportation, off-site event recommendations)
Excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Maintain the policies set forth in the group sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
Maintain an active trace/follow-up system on all personal sales calls
Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas
Provide input for the weekly and monthly forecasts
Coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival/departure time, deliveries, special meal requirements)
Plan and/or attend and/or participate in meetings with hotel staff as well as pre convention meetings with groups
Achieve yearly personal sales booking goals
Five or more years of relevant work experience. Management experience required. Bachelor's degree preferred
3+ years in the hospitality industry
Working knowledge of basic audio and visual in conference rooms/floors
Working knowledge of department's EMS room reservation system and computer skills with a working knowledge of Microsoft Word, Outlook and Excel
Ability to communicate Firm, Administrative Support Services, and Conference Center Standards outlined in the Firm Manual and private site to colleagues, clients and other individuals
Ability to effectively utilize verbal and written communication with colleagues, clients, and other individuals
Ability to clearly and accurately convey information in a professional and respectful tone with colleagues, clients, and others
Ability to organize work in a manner that facilitates timely and efficient completion of assigned tasks
Ability to discern and reconcile competing priorities, manage multiple tasks or assignment, and complete assignment within established deadlines

Director of Catering Sales & Conference Services Resume Examples & Samples

Tour and inspect banquet and meeting space on a daily basis, reporting necessary repairs
Develop and conduct persuasive verbal sales presentations to prospective clients
Schedule and assign in detail, specific duties to all associates under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards
Solicit new accounts and review previous banquet files to generate business. Oversee service of group functions once they are in house
Write banquet menus, memos, and send out amenities for VIP Guests. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts
Negotiate, prepare and write contracts and enter information into the automated sales system
Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests
Create special themes and menus
Communicate both verbally and in writing to provide clear direction to staff
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned

Related Job Titles

Annual skilled trades competition builds technical and professional skills for Iowa students

Wednesday, May 1, 2024
Headline Story

Southeast Polk senior Simon Frohock (R) competed in the cabinet making contest for a second year.

High-quality career and professional skill development took center stage last week as over 600 high school and college students took part in the annual SkillsUSA State Leadership and Skills Conference . Held in Ankeny at the Des Moines Area Community College campus, this two-day competition featured over 50 different leadership and technical competitions for students to test their technical skills and knowledge, explore career pathways and make valuable connections with local industry leaders.

Southeast Polk High School seniors Delvis Kouete and Simon Frohock, both 17, were well-prepared for the competition, which featured timed activities related to industrial technology, carpentry, robotics, automotive repair and job interview techniques, among many others. For this year’s skills competition, Delvis competed in architectural drafting and was a member of the school’s quiz bowl team. Simon, the 2023 state champion in cabinet making, returned for a second year in the cabinet making contest. Both students competed well in their individual competitions, with Delvis placing fifth and Simon serving as this year’s runner-up.

“The skills competition can help you strive for excellence in your work and learning,” Simon said. “Even though it’s a competition and there is pressure to do well, it’s a good, low-risk way to see what an employee in this work has to do every day.”

Both Simon and Delvis noted that the competition not only helps to strengthen a student’s technical skills, but it also engages students in career pathway discovery and professional skill development.

“Being a part of SkillsUSA and competing in the skills competition has helped me learn new skills with my hands and work on teamwork, communication and leadership skills,” Delvis said. “You learn how to work with other people that aren’t like you and get your mind thinking about your future career.”

Along with the individual contests, all competitors at the SkillsUSA State Leadership and Skills Conference were required to submit a resume and take a professional development test that focused on workplace, professional and technical skills as well as overall knowledge of SkillsUSA.

“SkillsUSA helps provide real-world context to the content being taught by classroom educators,” said Kent Storm, state director for SkillsUSA Iowa. “Taking the learning beyond the classroom allows students to grow and learn next to industry partners and gain valuable experience."

As one of Iowa’s career and technical student organizations (CTSO) , SkillsUSA champions the skilled trades industry and provides opportunities for students to apply the skills they have developed in classrooms through conferences, competitions, community service events, worksite visits and other activities.

“Participation in a CTSO like SkillsUSA helps students gain hands-on experience and connect classroom curricula to careers,” said Cale Hutchings, education consultant at the Iowa Department of Education. “Through CTSOs, students can become leaders and strengthen their employability skills, which is valuable as they explore potential next steps in their college and career pathways.”

SkillsUSA boasts a roster of over 400,000 members nationwide. In Iowa, over 1,300 students and advisers in career and technical education programs participate in local SkillsUSA chapters.

At Southeast Polk, 21 student members are a part of their SkillsUSA chapter. Led by industrial technology teachers and chapter advisers Ryan Andersen and Brett Rickabaugh, the students have been involved with several community service projects, employer presentations and opportunities to work closely with instructors.

“Any time a student participates in SkillsUSA, it gives us more time with that student to elaborate on what we’ve learned in class,” Andersen said. “They can connect the idea to the planning, design and completion of a project and how that activity fits into a real career. That’s something we can’t replicate without a CTSO.”

Anderson also stated that students who participate in SkillsUSA and activities like the State Leadership and Skills Conference build confidence through their experiences.

“It really helps students to have the confidence to rely on their skills and what they know,” he said. “The skills competition requires them to use problem-solving skills and build off their knowledge to continue to learn and persevere.”

This year’s first-place winners at the SkillsUSA State Leadership and Skills Conference will move onward to compete with 6,000 other students at the national conference in Atlanta this June.

For Simon and Delvis, the skills competition was another step in building necessary skills and acumen for their futures. Simon, with his penchant for cabinet making, already has a full-time job lined up after graduation with a local cabinet shop. Additionally, Delvis would like to pursue something within the computer science field, perhaps in the coding or software engineering areas, and although he is changing fields, he believes SkillsUSA has helped him feel more prepared for the future.

“It has definitely helped me with skill-building and problem-solving,” he said. “What I’ve learned will be beneficial no matter what I decide to do next.”

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Conference Resume Samples
Conference & Events Resume Samples
Conference Director Resume Samples
Conference Presentation Resume Sample
Conference Resume Samples
Conference Resume Samples

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How to Write a Resume With Presentations (With Tips, Templates and
The following steps show you how to write your resume to include presentations, public speaking events and other conferences you participated in: Create a section for presentations. Place the most relevant presentation first. Include the presentation title in italics. List the name and date of the conference. Provide examples of the ...
PDF How to List Conference Presentations in a Resume
2. Add the section title to your resume. If you're listing all the presentations, call it "Conference Presentations." If you chose the top five, call it "Selected Conference Presentations." 3. Type the name of the presentation first. This should match what was printed the program or listed online for the conference. 4. Type the name of the ...
How to Add a Conference or Seminar to Your Resume
Name of the talk. The organization hosting the event or the name of the event. Location. For example, you would write conferences on your resume like this. Smith J and O'Neill T (2021, August) Example Presentation. Presented at Example Conference, New York.
How to Put Conference Presentations on Resume
Include examples of the conference topic; Add related presentation publications. Your resume is your personal marketing tool, and listing conference presentations adds a level of expertise. It can make a significant difference in presenting a professional, well-rounded resume that attracts potential employers.
Make a Splash With Presentations on Your Resume
Let's start with a few quick steps for adding presentations to your resume: Choose where you're going to list presentations. This could be in your work experience, resume summary, or in their own section (more on this later). List the name or topic of the presentation. Specify where you presented or who you presented to.
How to List Conference Presentations in a Resume
Start with the title of your conference talk, followed by the name of the institution or conference at which you presented the information. Then include the year of the conference talk. You can also include the month of the talk, but only if it's relevant to the job. For example, if you want to show that you're capable of presenting on many ...
Presentation Resume Samples
Create a Resume in Minutes with Professional Resume Templates. CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details. USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points. SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.
How To Include a Poster Presentation in a CV in 7 Steps
Here are some examples of each template to help guide you when including a poster presentation in your own CV: Example of a single presentation Presentations: Peterson J.M., Johnson W.P, Atkins K.R. The benefits of diversity & inclusion. National Labor and Economics Conference; January 2015; New York City, NY. The conference discussed multiple ...
Conference Resume Samples
Conference Set Up Resume Examples & Samples. Review Event Order and assignment sheet to determine function requirements. Set, stock, and maintain meeting rooms. Complete cleaning inspection for each meeting room and assigned area. Report any and all guest request changes to an F&B manager.
How to Include Public Speaking Skills on Your Resume (+ Examples)
These days, no set of public speaking skills is complete without some sort of familiarity with technology. For example, skills in this area include the ability to create presentation slides and manage the functional operation of a presentation. But it can strike horror into the heart of any audience member when a speaker stands up, declaring ...
How to Put Poster Presentation on Resume
How to put poster presentation on resume. Create a "Presentations section". Include the authors' names. Add poster title. Write down conference/event name. Add conference dates. Include the location where the conference was held. List the most relevant poster presentations chronologically. Example template:
The Ultimate Guide on How to List Presentations on a CV
1. Include the presentation title. First and foremost, start by including the presentation title. You could also distinguish the text by using boldface, to make it stand out more on your resume/CV. If the presentation has a long title, you could shorten it to briefly illustrate what your presentation is about. 2.
Conference & Events Resume Samples
The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the conference & events job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Steps & Tips on How to List Presentations on a CV or Resume [+ Examples
Listing view and conference appearances with a resume or CV is a useful way to showcase public speaking, communication, and organization core. The presentation information you put on thine CV or resume shouldn can relevant in your target place and career industry. In that blog, yourself wish learn when to list presentations upon CVs and how to list furthermore total presentations to resumes ...
Conference Presenter Resume Sample
Montgomery Street, San Francisco, CA 94105. (555) 432-1000. [email protected]. Summary. To obtain year-round part-time employment in an Oxford law firm while finishing my undergraduate degree. Skills. Guest services. Inventory control procedures. Merchandising expertise.
Conference Resume Sample
Handle cash, traveler's checks and credit cards in a safe and accurate manner. Reports to Conference Services Manager. Position requires a strong customer service focus, strong communication skillsand a positive attitude. Oversees the daily activities of CSA/Meeting Set-up team. Ensures the clients requirements and standards have been met, if ...
10 Presenter Resume Examples For 2024
Use this template. Presenter resume format and sections. 1. 1. Add contact information to your presenter resume. Your nameshould be the biggest text on the page and be at or near the top of the document. Your addressdoesn't need to include your street name or house number - listing your city and state works just fine.
Conference & Events Resume Sample
Group Conference & Events Internship. 12/2004 - 01/2009. San Francisco, CA. Maintain a high standard of personal appearance at all times. Demonstrate dedication and commitment to the role. Work in all areas of Conference and Banqueting including Bar, Restaurant, and In Room Dining. Financial Controls - responsible for building and adhering to ...
Conference Presentation Slides: A Guide for Success
Conference presentations are bounded by a 15-30 minute time limit, which the event's moderators establish. These restrictions are applied to allow a crowded agenda to be met on time, and it is common to count with over 10 speakers on the same day. ... In this example, the presenter of this conference about 5G technologies combines starting a ...
How to Effectively List Presentation Skills turn a CV/Resume
💡 If the presentation your given as a special honor, comprise it in is career summary/objective. Regardless of having single or multiple presentations to list on to CV/resume, if you spoke the a prominent event that is germane in your mission or business, addieren it to owner career objective.
Conference presentation references
The description is flexible (e.g., "[Conference session]," "[Paper presentation]," "[Poster session]," "[Keynote address]"). Provide the name of the conference or meeting and its location in the source element of the reference. If video of the conference presentation is available, include a link at the end of the reference.
Regeneron Announces Investor Conference Presentations
Regeneron Announces Investor Conference Presentations - May 06, 2024. Published: May 06, 2024. TARRYTOWN, N.Y., May 06, 2024 (GLOBE NEWSWIRE) -- Regeneron Pharmaceuticals, Inc. (NASDAQ: REGN) will webcast management participation as follows: RBC Capital Markets Global Healthcare Conference at 9:00 a.m. ET on Tuesday, May 14, 2024.
Conference Services Resume Samples
Conference Services House Person Resume Examples & Samples. Accurate and timely room sets according to published Banquet Event Orders. Ensures that the guest experience is excellent in regards to atmosphere and service. Capable of working as a part of a cohesive team and maintaining a positive, proactive attitude.
Vasomune Therapeutics Announces Poster Presentation at the ...
TORONTO--(BUSINESS WIRE)-- Vasomune Therapeutics Inc., a clinical-stage biopharmaceutical company focused on the development of AV-001 for the treatment of diseases associated with vascular dysfunction, today announced that the Company will present a Late-Breaking scientific poster at the upcoming 2024 American Thoracic Society (ATS) International Conference taking place May 17-22, 2024, at ...
Immuron Limited to Present at the Emerging Growth Conference
MELBOURNE, Australia, May 07, 2024 (GLOBE NEWSWIRE) -- Immuron Limited (ASX: IMC; NASDAQ: IMRN), an Australian based and globally integrated biopharmaceutical company is pleased to invite individual and institutional investors as well as advisors and analysts, to attend its real-time, interactive presentation at the Emerging Growth Conference, on Wednesday 8th May.
Annual skilled trades competition builds technical and professional
High-quality career and professional skill development took center stage last week as over 600 high school and college students took part in the annual SkillsUSA State Leadership and Skills Conference.Held in Ankeny at the Des Moines Area Community College campus, this two-day competition featured over 50 different leadership and technical competitions for students to test their technical ...