problem solving and decision making seminar

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Virtual Seminar

Critical Thinking & Problem Solving

• Train your brain to think more critically
• Improve your business analytical skills
• Make reasoned, more informed business decisions
• Solve everyday problems and more complex challenges
• Sharpen strategic thinking to focus on the big picture

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Virtual seminar dates

Apr 10 2:00 PM - 5:00 PM Coordinated

Apr 10 6:00 PM - 9:00 PM Coordinated

Apr 29 2:00 PM - 5:00 PM Coordinated

Apr 29 6:00 PM - 9:00 PM Coordinated

Save when you enroll multiple attendees! Just $189 per person when you enroll 4 or more.

If you’re facing tough challenges or struggling to generate innovative ideas, one thing is certain: You’ll never come up with new solutions if you’re bound to your old assumptions, thinking and problem-solving habits of the past.

You can broaden your perspective and break free of ruts when you sign up for  Critical Thinking & Problem Solving . This LIVE, virtual, instructor-led course will help you train your brain to look at problems with a critical eye. You’ll learn how to carefully analyze current and potential outcomes, assess risks and benefits, come up with fresh creative answers to old questions and make better business decisions across the board.

WORKSHOP AGENDA

Program time: 3 hours

Session 1: Identifying and Challenging Conventional Thinking

• Overcome biases that affect your ability to think critically
• Develop an inclusive, big-picture perspective that benefits from everybody’s unique contributions
• Dissolve assumptions to identify underlying opportunities
• Understand the importance of gathering information that both supports and refutes your personal beliefs
• Discover ways to help you develop an inquisitive nature

Session 2: Generating Viable Solutions

• Use strategic questions and statements to spark inquisitive interactions
• Know how to ask the right questions to reach on-target conclusions
• Understand how to frame a problem in terms of opportunity
• Discover ways to broaden your perspective to recognize hidden value
• Learn how to tap into your whole brain to promote creativity

Session 3: Making Strategic Decisions That Solve Problems

• Learn how to consider problems, potential solutions and decisions in terms of their impact
• Discover effective new group decision-making techniques
• Understand how to organize and communicate a variety of potential solutions
• Know how to evaluate and prioritize solutions to highlight the best choices
• Gain the buy-in you need to make informed, supportive decisions

Special group rates available for this training

Questions? Check out our Virtual Seminar FAQs

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Critical Thinking and Problem Solving for Effective Decision-Making

An essential competency in today’s workplace

Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations- an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.

This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.

Learning outcomes

By the end of this seminar, you will be able to:

• Define critical thinking and identify your critical thinking styles
• Work through the critical thinking process to build, analyze and evaluate varying viewpoints
• Improve key critical thinking skills, including active listening and questioning
• Analyze context and information to clearly understand and identify a problem
• Apply problem solving steps and tools
• Identify appropriate solutions using specific approaches
• Select the best technique for making decisions
• Avoid common decision-making mistakes

Workshop topics

Maximizing the Power of Your Brain

• Critical thinking and problem-solving the key to effective decision making
• The Iceberg Principle and the Understanding-Resolution Ration

Critical Thinking

• Definition of a Critical Thinker
• Critical thinking behaviours: active listening, probing, Empty Your Bucket
• Identify and evaluate issues and viewpoints
• The 3 C’s: context, credibility, and consistency
• Critical thinking worksheet- practice it!
• Problem Solving
• The problem-solving process- various models
• Obstacles and counterproductive approaches
• Problem-solving techniques for groups and individuals
• Applying a problem-solving model to a workplace scenario

Decision Making

• Individual and collective decision-making traps
• How to choose: criteria, goals and vision-based decision-making
• Individual and group decision-making tools and techniques
• Decision-making – practical application to a workplace scenario

Prerequisites

There are no prerequisites for this course

Who should attend this course?

Anyone who is required to problem solve on the job or make important project, department or organizational decisions or recommendations

Does this course address your competency development needs?

This workshop addresses:

• Achievement / Results Oriented
• Adaptability / Flexibility
• Analytical Thinking
• Change Management / Leadership
• Creative Thinking
• Decision Making / Decisiveness
• Engagement and Motivation
• Impact / Influence
• Innovation and Initiative
• Self Confidence / Self Esteem
• Strategic Thinking
• Teamwork and Cooperation
• Working with Others

To learn more about core competencies, click here .

$ 595 plus tax

Choose my session

• Instructor: Barbara Odenwald

The advantages of team sessions

• Learn and grow together as a team
• Location and time of your choice
• Sessions can be customized to fit your objectives
• Surprisingly cost effective

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Effective Training Associates

Problem Solving and Decision Making

OVERVIEW: Problem Solving and Decision Making discusses the process and challenges technical professionals and managers face in making timely decisions. It is a one-day workshop providing participants with tools and tactics for working with real world problems in a professional environment. This class is a catalyst for better idea generation and provides analytical tools for problem definition, solution evaluation and selection.

The workshop is highly interactive, combining demonstrations and brief discussions of key learning points with individual and group “hands-on” problem-solving exercises to reinforce learning and build confidence. The day is designed to help participants solve problems and make decisions to bring better value to their organizations and customers. Participants apply the processes and tools presented by working on real world and case study problems throughout day.

KEY TOPICS: Introduction: What is a “problem” and what does it mean to “solve” one? – Participants will see new perspectives on problem identification and solutions.

Verification: Tools and tactics for problem definition – Whether defining a “problem” or an “opportunity”, problem solvers must understand fundamental parameters and assumptions about the situation.  This section explores methods to quickly gather and organize relevant information about a problem.

Identification: Heuristics for alternative solution generation – Introduces participants to techniques for generating a wider range of solutions.  These tools improve both the quality and quantity of alternatives available to the problem solver.

Selection: Evaluating alternatives – The intersection between problem solving and evidence based decision-making is the analysis of different options.  Several approaches will explore, including advantages, disadvantages and pitfalls.

Execution: Implementation considerations – How to implement decisions for maximum effectiveness and organizational learning.

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Testimonials.

Decision Making

Make effective decisions — in business and in life..

Effective decision making is key to success in the workplace and beyond. In organizations, critical thinking, problem solving, and decision making are among the most important tasks people perform on a daily basis. However, increasing levels of complexity can put a significant strain on our judgement, often leading to poor choices that can have a long-term impact.

The Decision Making online program will equip you with the skills needed to make better, more effective decisions within your sphere of influence. Over six weeks, you’ll gain a framework for understanding decisions across a range of contexts, from business strategy to policy.

Learn from world-class subject matter experts as you explore the cognitive processes, psychological, and behavioral foundations that form the basis of decision making. Throughout the program, you’ll learn to analyze your choices using the three core pillars of decision making (context, uncertainty, and time), as you investigate theoretical models underpinning decisions and engage in discussions with a global network of professionals.

You’ll examine the use of mental shortcuts called heuristics. You’ll also explore the most notable biases people have and how to circumvent them. By the end of the program, you’ll walk away with a better understanding of decision-making processes that will help you avoid pitfalls and make effective decisions in both your career and personal life.

Program Dates

Registration closes: April 30, 2024

Start date: May 08, 2024

Program Details

Length: 6 weeks (excluding orientation)

Commitment: 6 - 8 hours per week

Fee: $1,900

Outcome: Make better decisions with an in-depth understanding of how and why they’re made.

Yale SOM developed this program to be administered by our program collaborator, GetSmarter. Please direct all program-related inquiries, including questions about fees and registration, to GetSmarter .

The class equips you with the tools to better understand yourself and some great techniques for bringing biases to consciousness for more informed and ultimately more beneficial decisions. JD Sparks

About the Program

What to expect.

• Discover the cognitive processes involved in decision making
• Explore how choices are influenced by decision frames, points of reference, and information load
• Investigate the role of heuristics and biases in decision making
• Learn the ways in which risk and uncertainty impact decisions
• Analyze the temporal dimension of decision making
• Gain the ability to make more effective decisions both personally and professionally
• Find out how to avoid common pitfalls in decision making and analyze decisions using multiple lenses

Who Should Attend

• Business leaders looking for the tools to make informed, strategic decisions in the face of uncertainty
• Seasoned professionals who want to move ahead in their careers by making stronger decisions
• Individuals in fast-paced industries such as marketing, IT, finance, and business development
• Anyone who wants to improve their critical thinking and judgment in everyday life

Modules are released on a weekly basis and can be completed in your own time and at your own pace.

• Orientation module
• Module 1: Principles of decision making
• Module 2: Context and choice in decision making
• Module 3: Context and decision rules
• Module 4: Decision making under risk and uncertainty
• Module 5: Time in decision making
• Module 6: Integrating context, uncertainty, and time

I started with a very basic knowledge of decision-making and the ways in which our decisions can be biased. I'm leaving with a much more robust and varied understanding that I can use going forward in both personal and professional contexts. Alison Walkley

Program Convener

Gal Zauberman

Joseph F. Cullman, 3rd Professor of Marketing 

Areas of Expertise: Behavioral Economics, Consumer Behavior, Creativity, Decision-making Methodology, Online Marketing

Professor Gal Zauberman studies judgment and decision making, and behavioral economics. He has researched the factors that affect individuals' evaluations, preferences, and choice, with specific interest in the role of time in decisions and experiences. He has published articles in leading marketing and psychology journals and received international media coverage, including the New York Times , Scientific American , and others. He won numerous awards, including the William O’Dell and the Paul Green best paper awards, and the Early Career Award for Distinguished Contributions to Consumer Psychology.

Registration Information

Registration ends: April 30, 2024 Program starts with orientation: May 08, 2024

There are no prerequisites for this program. Register to get started. Our online program collaborator, GetSmarter, will welcome you and guide you through the steps to secure your place in the program.

Program Fee Assistance

A program fee reduction of 15% is available for those working in the nonprofit or government sectors; Yale University alumni; small groups of 3-6; and those who have previously participated in a Yale Executive Education program with Yale SOM, ExecOnline, or 2U/GetSmarter.*

*Discounts cannot be combined.

This program does not qualify for veteran financial aid or veterans benefits at this time.

Program Collaborator

This program is presented entirely online in collaboration with leaders in digital education,  GetSmarter , a 2U, Inc. brand. Technology meets academic rigor in GetSmarter’s people-mediated model, which enables lifelong learners across the globe to obtain industry-relevant skills that are certified by the world’s most reputable academic institutions. This interactive, supportive teaching model is designed for busy professionals and results in unprecedented certification rates for online programs.

View the  Decision Making  online program on the GetSmarter website.

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Strategic Problem Solving for Better Decision Making

Improve your analytical abilities and critical thought with this problem solving skills training.

One Hour Webinar

• What You'll Learn
• Who Will Benefit

Struggling with creating long-term, impactful solutions?

Decision making and problem solving are at the heart of what successful people do best. Professionals in all industries must navigate these tedious tasks through high levels of uncertainty. Teams made up of multi-functional players from varied schools of thought can either act to stimulate or suppress creative thinking in the workplace. The competitive landscape of business in today’s world is in a mode of constant re-design and must be monitored for change. Besides making short-term tactical decisions, managers must be able to comfortably and confidently execute tasks requiring long-term, strategic decision making. Problem solving with a view to the future is one of the challenges requiring the critical thinking skills many people lack.

Strategic Problem Solving for Better Decision Making is designed to improve your analytical abilities and guide you toward critical thought. You will understand the decision making process from start to finish. You will receive the tools necessary to develop your ability to strategically make individual, team and organizational decisions. Ask yourself the following questions:

• When problem solving, do past outcomes weigh heavily in determining future solutions?
• Do you feel stifled by other people when trying to problem-solve?
• When solving a problem do you often second-guess your decisions?
• Are you looking for specific action steps to spark strategic thinking in your teammates?
• Do you find it difficult to challenge your own beliefs or opinions when seeking to solve problems?
• Do you find details are drowning out the productivity of your decision making processes?

Answering ‘yes’ to any of these questions indicates this problem solving skills training will offer solutions which will benefit not only you, but your entire team! During this information-packed hour we will explore the best practices and behaviors that lead to strong strategic thinking, problem solving and decision-making habits. You will learn how to effectively use critical thinking and gain a more thorough understanding of the connection between a decision and a solution. Learning to employ the 7 Step Approach to Problem Solving will eliminate the tendency to procrastinate allowing for a higher level of productivity due to more timely decision making and strategic problem solving.

Decision making and problem solving are at the heart of what successful people do best. Professionals in all industries must navigate these tedious tasks through high levels of uncertainty. Teams made up of multi-functional players from varied schools of thought can either act to stimulate or suppress creative thinking in the workplace.

• Making a decision vs. strategically solving a problem — What’s the difference?
• The five main benefits of strategic problem solving
• The six habits of strategic thinkers
• Tips for recognizing your thinking and problem solving style
• How to strategically think about tomorrow’s business decisions
• Using the SWOT analysis strategically
• The seven-step approach to strategic problem solving

Managers, supervisors, team leaders, team members, HR personnel and anyone who wants to begin strategically thinking and solving problems in business or otherwise.

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Embrace the Microsoft hype! Enjoy 50% discount on Microsoft Instructor-led Training courses.

Critical Thinking, Problem Solving and Decision Making

• Course Code GK2895
• Duration 2 days

Course Delivery

• Show all delivery types
• Company Event
• Public Classroom
• Virtual Learning

Public Classroom Price

SAR1,900.00

Course Overview

Course schedule, target audience, course objectives, course content, course prerequisites, further information.

This course is available in the following formats:

Company Event Event at company

Public classroom traditional classroom learning, virtual learning learning that is virtual.

Request this course in a different delivery format.

Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis.

Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. Their decisions are imaginative, reasoned, and defensible.

In this course, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in terms of objectives and issues, with a view toward optimum outcomes.

Applying the techniques of critical thinking allows you to dismantle complex problems and to understand the inputs and implications of your thought processes. This training allows you to develop positions on issues that are logical and explicable to others. After completing the course, you'll understand why most decisions are of poor quality and you will be able to impose quality controls on your decisions and the decisions of others.

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We are gathering the data for this course from the other countries… this will take a little time… please be patient.

Any professional who is, or will be, making important business decisions, including: department managers, directors, supervisors, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, associate project managers, stakeholders, team members, and all other professionals.

• Quality control in decision making
• Why intuitive decision making is not effective
• How thinking and reasoning processes operate
• Natural barriers to sound reasoning
• Where to look for bias and assumptions in problem analysis
• Analytical techniques for comparing alternative solutions
• Structure, standards, and ethics of critical thinking
• Inputs and implications of thought processes
• How to control and evaluate your thought processes
• How to reason effectively and consistently
• Problem analysis best practices - using your decision time most effectively
• Understand problems from multiple perspectives
• Techniques for structuring the comparison of alternatives
• Formulating creative solutions
• Analytical decision analysis techniques such as sequencing, sorting, time lines, and matrixes

Hands-On Exercises

• Evaluate the strategic thinking of others
• Assess the reasoning of others
• Dismantle reasoning into the elements of reason
• Judge the elements of reason based on standards
• Problem solving by starting with restatement of the issues
• Problem solving from a number of different perspectives
• Identify decision-making factors
• Quality control in recommendations
• Creativity and the decision-making process
• Apply sorting techniques to the decision-making process
• Structure the analytical process with a matrix
• Analyze decision options using decision trees
• Evaluate decision options using probabilities
• Compare options using paired ranking

1. The Problems with Instinctive Decision Making

• Factors which influence our natural decision-making
• Quality problems with intuitive decision-making processes

2. What is Reasoned Decision Making?

• What are the barriers to reasoning well?
• What are the qualities of reasoned decision processes?

3. The Natural Barriers to Sound Reasoning

• Emotional state
• Mental shortcuts
• Bias and assumptions
• Need for explanations
• Narrow focus
• Stubbornness

4. An Introduction to Critical Thinking

• Are you a critical thinker?
• What is critical thinking?
• Why do we need critical thinking?
• Developing as a critical thinker
• Second-order thinking

5. The Structure of Reasoning

• Point of view
• Assumptions
• Implications and consequences
• Data, facts, and experience

6. Standards of Critical Thinking

• Significance
• Ethics of critical thinkers

7. Problem Analysis and Decision Making - Best Practices

• Think critically
• Impose creativity
• Clarify purpose
• Focus on major factors
• Actively focus in and out
• Structure the selection process
• Take a step back-does the decision make sense?

8. Imposing Creativity on the Choice of Solutions

• Suspend judgment
• Imagine courageously
• Think beyond conventional wisdom
• Question everything and everyone
• Imagine backwards from the ideal
• Restate the problem
• Dismantle the problem

9. Analytical Decision-Making Techniques

• Decision trees
• Probability

There are no prerequisites for this course.

Attendance of this course will gain the student 18 PMI PDUs

• Code: GK2895
• Meta Description: Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis. Effective decision makers are those
• Meta Keywords: , Leadership and Business Skills, Professional Skills, GK2895, Critical Thinking, Problem Solving, and Decision Making, Leadership & Business Skills
• Name: Critical Thinking, Problem Solving and Decision Making
• Tech Type: Leadership & Business Skills
• Title: GK2895 | Critical Thinking, Problem Solving and Decision Making | Training Course | Leadership & Business Skills.
• Vendor: Leadership & Business Skills

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Problem solving and decision making.

Leadership is about taking control of situations that arise. They may be problems, threats or opportunities. Which is which?

Learn about the nature of problem-solving and patterns of thinking, assess your options, make rational choices and address potential threats.

Become a more decisive leader. With Guthrie-Jensen’s Problem Solving and Decision Making , you will:

• Face problems and make decisions with renewed confidence
• Reinforce your authority and credibility with proven problem solving and decision making techniques
• Analyze situations more comprehensively to arrive at the best solution
• Anticipate potential problems, assess risks, and weigh alternatives to come up with the best decisions
• Tackle problems more systematically and logically
• Harness support mechanisms that will give rise to better solutions and decisions
• Communicate decisions to team members to reinforce your power, authority and credibility
• Consistently implement and follow-through on decisions
• Overcome obstacles and resistance to “unpopular” decisions

Available as In-Person and Live Virtual Training

• Public Seminar  (check latest schedules now!)
• In-House/Customized Program for your organization (How does Guthrie-Jensen customize its programs?)

This program is for supervisors and managers who wish to improve their problem solving and decision making skills.

Testimonials

“I found this training very relevant and practical for the workplace and personal life. I highly recommend this training for others who wish for self development.” Chamroen Ouch – Asian Development Bank “If there is a definition of excellence it is this. Master trainers, outstanding management wizards and a learning experience that truly moves beyond learning to action. Truly enriching, and enlightening.” Sujatha Viswanathan – Sr. Social Officer, Asian Development Bank “Very useful and easy to relate methodologies for ‘Critical Thinking, Problem Solving and Decision Making’.” Francis Emmanuel – Sr. Financial Control Spec., Asian Development Bank “Of all seminars I’ve gone, this is the best seminar ever. The training was not just on theories but it is more on its application in real situations. I thank Guthrie-Jensen for such a great experience. I would surely put to practice what I’ve learned from you.” Don Ysmael Solijon – Process & Eng’g Services, Atlas Fertilizer Corporation “Spectacular approach. Very useful and practical lecture approach/methodology. Excellent facilitator.” Alex Carbilledo – Asst. Manager, Fujitsu Computer Products Corporation of the Philippines

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Course Program

Problem solving & decision making.

"How to Make Informed Decisions, Solve Problems & Manage Risks Confidently"

Live Zoom Webinar:  Duration: 2 sessions x 4 hrs Time:  AM Sched = 8:30am-12:30pm  |  PM Sched = 1:30-5:30pm Schedule 2024:  Feb 1-2 (PM) | Apr 16-17 (PM) | Jul 25-26 (PM) | Oct 8-9 (PM)

Live Seminar:  Duration: 2 days x 8 hrs Time: 9am to 5pm Schedule 2024:   Mar 21-22 | Aug 22-23 |  Dec 18-19

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Course Description

If there is one more thing that is constant other than change, it is the existence of problems in the corporate world. That also means solutions to these problems are endless, but identifying and seeing them is the challenge. This course is designed to help corporate professionals and business leaders to see problems in a deeper perspective and identify the root causes, in order to create action plans that can effectively solve issues. With solutions come higher risk, this course will also help you manage the possible consequences and mitigate risks.

What you'll learn

• Distinguish the actual problem from worry areas
• Apply the different identifying root cause tools and enumerate appropriate solutions
• Use the criteria method to validate the effectivity of solutions
• Mitigate risks by classifying potential problems that may arise from the solution

Course Outline

• Characteristics of a Good Problem Solver
• Analyzing the Situation
• Identifying the issues
• Clarifying the issue
• Assessing priorities
• Naming the next steps
• Analyzing the Problems
• Focusing on the problem
• Identifying the details
• Narrowing possible causes
• Determining the root cause and enumerating the solutions
• Analyzing The Decision
• Outlining the criteria
• Plotting your score
• Trusting your choice
• Analyzing the Risks
• Single out potential threats
• Outlining likely causes of future problems
• Outlining preventive actions
• Naming contingencies

Who Should Attend?

This course is for Corporate Professionals, Department Managers and Supervisors, Business Leaders who are decision makers or in charge of solving problems in their respective units and organizations.

• Live Webinars are conducted via Zoom and includes eCertificate of Completion. Printed Certificates may be requested with minimal processing fee of Php100 plus shipping fee.
• Live Seminars will be held at Businessmaker Training Center in PSEC-Tektite, Ortigas Center, Pasig City. Regular Seminars include: Certificate of Completion, Seminar Kit, Meals and Drinks.
• Live Seminars include non-transferable one-time refresher seminar session within one year.

REGISTER NOW!

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• Capability Development
• LiveOnLine – Problem Solving & Decision Making

LiveOnLine - Problem Solving & Decision Making

Available as:

• Public class

Kepner-Tregoe LiveOnLine provides individuals and teams an efficient way to learn KT’s Clear-Thinking processes from wherever they are—with no travel required. Led by an experienced instructor, KT LiveOnLine utilizes a web meeting platform to provide you access to the specific problem-solving and decision-making skills you want to develop. With its flexible format, you can choose to learn the specific components of the KT Problem-Solving and Decision-Making (PSDM) skills that you need, or go through full KT Training–from wherever you are.

What You Get

• Live instruction from a KT expert
• Access to digital tools and resources
• Targeted learning and 30 minutes of live, one-on-one coaching post workshop
• Certificate of completion
• Credits for Certification: Situation Appraisal: 0.4 CEUs; Problem Analysis: 0.8 CEUs; Decision Analysis: 0.6 CEUs; Potential Problem Analysis: 0.3 CEUs.

Contact us to inquire for more details or have the workshop customized upon your corporate needs.

Employees at all levels who are required to perform troubleshooting, root cause analysis (RCA) and conduct problem solving will benefit from this workshop.

Well suited for engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

• With no travel expenses or time away from work, Kepner-Tregoe LiveOnLine is an efficient way to learn the core problem-solving and decision-making processes needed for effective issue resolution
• KT LiveOnLine delivers targeted learning, which is ideal for those seeking to learn one aspect of the Problem Solving and Decision Making training suite—or group them together
• Led by an experienced instructor. Includes 30 minutes of live one-on-one coaching—post workshop. KT LiveOnLine connects you with the most effective learning strategies
• Deepen critical thinking skills using the same proven approach that’s successfully helped individual learners and organizations build capability for over 60 years

Skills Developed

• Conduct root cause analysis (RCA) on complex problems
• Make tough decisions aligned with operational priorities
• Understand and proactively manage risks and opportunities
• Identify and plan for the resolution of high-priority issues
• Ask the right questions to find hidden insight

Return on Investment

By adopting KT processes, organizations have realized immediate, and long-term, return on investment. These include:

• A computer chip manufacturer solved a long-standing defect problem, saving $2.8 million annually
• A vinyl manufacturer increased annualized production with a significant rise in profits
• A food products manufacturer saved $1.03 million by improving planning and decision-making by work teams
• A bank resolved a recurring system failure and restored their international monetary exchange cycle, preserving millions of dollars in interest earnings
• Following a merger, a global company saved $1.3 million on insurance costs the first year and $300,000 in subsequent years using a variety of Clear Thinking processes

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Showcase your skills.

The KT Badge Program is a visible recognition of your rational process skills. Your Kepner-Tregoe Digital Badges can be shown on your social media profile page, your email signature, and your personal website. And finally the authenticity of your KT badge can be validated on our website portal.

The Foundation Badge is the starting point and highlights that you have attended a KT training program. Once you have begun applying the KT technologies you will progress through the levels of Practitioner, Advanced, and ultimately, achieve recognition as a KT Expert.

Kepner-Tregoe Foundations

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An Interactive 5-Day Training Course

Problem solving & decision making skills for engineers and technical professionals, better analysis, solutions, recommendation and sustainable improvements, classroom sessions:, introduction.

This GL O MACS Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice – technical or non-technical. This highly interactive GL O MACS training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project.

The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful.

Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly.

This GL O MACS training course will highlight:

• The increasing relevance of problem solving and decision making methods in general as well as in asset management
• Classic issues and pitfalls in problem solving and decision making
• A generic approach for every issue to solve and decision to make
• Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis
• Effective application and implementation of these methods in daily practice

GL O MACS Problem Solving and Decision Making skills for Engineers and Technical Professionals presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance.

By the end of this GL O MACS training course, participants will be able to:

• Understand the increasing necessity of using sound methods for problem solving and decision making
• Involve the right people in the right way in any analysis
• Solve and prevent issues and problems more rapidly and effectively
• Make better decisions and recommendations
• Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
• Apply and implement the methods learned in daily practice immediately after the training

Training Methodology

Participants to this GL O MACS Problem Solving & Decision Making Skills training course will receive a thorough training on the subjects covered by the seminar outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides a comprehensive training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Organisational Impact

By attending this GL O MACS training seminar, your organization will get sustainable results:

• Issues and problems will be analysed to the full extend and presented in a holistic, visual and therefore easy to understand way
• Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
• Business decisions will be better, with maximum acceptance of all stakeholders
• Projects or other plans will be implemented with a minimum of problems and risks
• The structured approach for solving problems, making decision and managing risks will enhance communication and collaboration between all people involved
• The methods presented, enables the organisation to significantly improve any existing continuous improvement approach

Personal Impact

By attending this GL O MACS training seminar, the participants will:

• Understand the increasing importance of problem solving and decision making skills
• Learn about their own pitfalls while solving problems and making decisions
• Be skilled to describe, analyse, solve and prevent any issue or problem in daily practice
• Be skilled to make better decisions and provide better recommendations
• Be skilled to assess any plan or activity and make it more robust  
• Gain many ideas about the way the problem solving and decision making methods could be used and best implemented in practice
• Significantly improve their personal effectiveness and boost their future career opportunities

WHO SHOULD ATTEND?

You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue. 

This GL O MACS training course is suitable to a wide range of professionals but will greatly benefit:

• All professionals involved in problem solving and decision making within maintenance, engineering, technology and production
• Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations

Introduction

• Introduction to the Program
• Introduction Problem Solving & Decision Making
• Introduction Generic approaches for Problem Solving and continuous Improvement eg. Deming circle, Kaizen, 8D, DEMAIC, RATIO
• Introduction of Problem Solving Methods eg. 5 Why, Ishikawa, Fault tree, Apollo, TRIZ, etc.
• Introduction RATIO-approach
• Introduction Case and Demo

Reflect on Your Problem

• Theory RATIO-step: Reflect
• Introduction Case to Determine the Root Cause
• Theory Event Mapping
• Event Mapping Exercises
• Application of Event Mapping in Daily Practice

Analyse Technical Problems

• Theory RATIO-step: Analyse
• Theory Problem Analysis: Describe the problem (IS / IS-NOT)
• Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
• Theory Problem Analysis: Determine true cause(s)
• Exercises in Problem Analysis
• Completion of Event Map with outcome of Problem Analysis

Analyse Human or Organizational Problems – Determine Best Solutions

• Theory Human Factor Analysis
• Exercise Human Factor Analysis
• Theory RATIO-step: Target (alternative and best solutions)
• Theory Decision Analysis
• Exercise Decision Analysis
• Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis

Implement, Observe and Evaluate Results

• Theory RATIO-step: Implement
• Theory Risk Analysis
• Exercise Risk Analysis
• Theory and Demo Human Factor Analysis in Advance
• Theory RATIO-step: Observe and Evaluate
• Implementation of Problem Solving & Decision Making Methods in Daily Practice
• Evaluation and Closure of Training
• On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
• Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

Endorsed Education Provider

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

PetroKnowledge

Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

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The Energy Training Centre

Our collaboration with Energy Training Centre aims to provide the best training services and benefits for our valued clients

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Maintenance engineering, mechanical engineering.

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Tel: +971 (04) 425 0700 Fax: +971 (04) 425 0701

E-Mail: [email protected]

Website: glomacs.com

Tax Registration Number: 100270246000003

Riyadh - KSA

P. O. Box 12211 Tel: +966 (54) 286 8546

E-Mail: [email protected]

Website: glomacs.sa

Tax Registration Number: 31190167210000

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Problem solving & decision making skills for engineers and technical professionals, request info, request inhouse, request online.

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Problem Solving and Decision Making

This action-packed workshop covers techniques used in solving workplace problems, including the identification of root causes, generating and evaluating alternative solutions, and making appropriate decisions.

You will apply a variety of problem-solving tools to a case study from your workplace.

Who should attend?

Anyone who wants to understand how to identify problems, generate solutions and implement them successfully.

• Use a range of problem-solving tools
• Confidently solve problems
• Improve processes in your workplace

Learning Objectives

• Anticipate and identify problems
• Generate and evaluate alternative solutions to a problem
• Make decisions and take responsibility for them

Course Outline

Introduction .

• Problem-solving and Decision-making styles 
• Identifying your style
• Working with the different styles 
• The ADAPT problem solving process 

A- Analysis 

• Changes, deviations and problems 
• Identifying the symptoms of problems 
• Identifying root causes of problems

D- Decision Making 

• Generating creative solutions to a problem
• Methods of making a decision 
• Identifying the best solution 
• Building consensus

A- Analyse the Risk 

• Strengths, Weaknesses, Opportunities, Threats

P- Planning

• Project Planning Tools 

T- Transition

• Selecting the best approach to implementation
• Communicating your decision
• Reviewing the success of a solution

Course Information

Length: 2 days

Maximum group size: 16

• Onsite training

3,000,000+ delegates

15,000+ clients

1,000+ locations

• KnowledgePass
• Log a ticket

+44 1344 203999 Available 24/7

Problem Solving Course - Philippines

• Diagnose underlying issues and effectively solve them with this Problem Solving Course
• Learn to apply critical thinking skills to tackle present and future obstacles 
• Become familiar with various tactics for solving problems and improve thinking capacity

Problem Solving Course Overview

• Course syllabus
• Who it’s for
• What’s included
• Why choose this course

Problem Solving Training Course Outline

Module 1: Introduction to Problem Solving

What is Problem Solving?

• Characteristics of Difficult Problems
• Barriers to Problem Solving

Module 2: Strategies for Investigating Problems

• Trial and Error
• Problem Solving Strategies

Module 3: Overcoming Barriers to Problem Solving

• Decision Making Problems
• Troubleshooting and Diagnosis Problems
• Strategic Performance Problems
• Policy Analysis Problems
• Design Problem Solving

Module 4: Models for Problem Solving

• Deming Wheel – PDCA Cycle
• Hurson’s Productive Thinking Model
• Fishbone 
• What is TRIZ?
• Key Tools of TRIZ

Module 5: Problem Solving Cycle

• Identify the Problem
• Explore Possible Strategies
• Look at Alternatives
• Select a Possible Solution
• Implement a Possible Solution
• Evaluate the Result

Module 6: Applying Critical Thinking to Everyday Problems

• Make the Best Use of Time
• Difference Between Urgency and Importance
• Tackle One Thing at a Time
• Step by Step Approach
• Record Progress
• Modify Habits
• Tackle Autopilot Mode
• Change Perspective
• Be Reasonable and Practical

Module 7: Improving Decision Making Skills and Thinking Capacity

• Steps to Effective Decision-Making
• Creating a Paired Comparison Analysis Table
• Grid Analysis Tool for Decision-Making
• Comprehension
• Application

Who should attend this Problem Solving Course?

The Problem Solving Training Course is ideal for individuals across various professional backgrounds who are seeking to enhance their ability to effectively identify, analyse, and address complex challenges. This course can benefit a wide range of professionals, including:

• Team Leaders
• Project Managers
• Business Analysts
• Consultants
• Quality Control Professionals
• Operations Managers
• Entrepreneurs and Business Owners

Prerequisites of the Problem Solving Course

There are no formal prerequisites for this Problem Solving Training Course.

In today's fast-paced and dynamic business environment, Problem Solving has emerged as a pivotal aspect of Management. The ability to effectively identify and resolve challenges is not only relevant but essential for success in any professional setting. Problem Solving is the act of determining a problem, identifying its root causes, prioritising solutions, and executing them.

Mastering Problem Solving is of utmost importance for professionals across various domains, including Managers, Executives, and Team Leaders. These individuals, entrusted with critical decision-making responsibilities, need to be proficient in Problem Solving to drive efficiency and innovation within their organisations. By refining these skills, they can adeptly handle complexity, clear obstacles, and bolster their problem-solving capabilities.

The Knowledge Academy's 1-day Problem Solving Training is designed to equip delegates with comprehensive Problem Solving skills that are in high demand among multinational corporations. This course delves into various Problem Solving models, including TRIZ, PDCA Cycle, Hurson’s Productive Thinking Model, and Fishbone Diagrams.

Course Objectives

• To understand the principles of Problem Solving and its significance in management
• To explore different Problem Solving models and their practical applications
• To develop critical thinking and decision-making skills for effective issue resolution
• To learn tactics and strategies for addressing problems and overcoming obstacles
• To enhance troubleshooting and diagnosis abilities
• To identify and address common barriers to effective Problem Solving

Upon completing this Problem Solving Course, delegates will benefit by gaining a profound understanding of Problem Solving, equipping themselves with essential management skills. They will be better prepared to tackle real-world challenges, enhance their decision-making abilities, and contribute significantly to their organisation's success.

What’s included in this Problem Solving Course?

• World-Class Training Sessions from Experienced Instructors 
• Problem Solving Certificate
• Digital Delegate Pack

Why choose us

Ways to take this course.

Online Self-paced

Online Instructor-led

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Problem Solving Course. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

• See trainer’s screen
• Recording & transcripts
• Virtual whiteboard
• Share documents
• Works on all devices

Unlock your potential with The Knowledge Academy's Problem Solving Course, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

• Certificates provided online
• Get immediate access on purchase

Experience the most sought-after learning style with The Knowledge Academy's Problem Solving Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Problem Solving Course sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Problem Solving Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our Problem Solving Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Some of our worldclass trainers

Title, job roles, etc

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What our customers are saying

Mr. Craig ,my course presenter knows his story - I read the study materials of the course before and I could understand what was going on, but his during his presentation I have gained a lot and I can now solve the problems any where. The course was very much fruitful.

INNOCENT HLABIWA

Kept the training fun and was very open to questions etc

Ellen Kirkup

Very knowledgeable

Jordan Damms

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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Problem Solving and Decision Making

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• The activity Identifying and Defining Problems is marked complete
• The activity Brainstorming and Solution Generation is marked complete
• The activity Data in Problem Solving is marked complete
• The activity Quantitative Research is marked complete
• The activity 8D Problem Solving is marked complete
• The activity Qualitative Research is marked complete
• The activity Data Collection is marked complete
• The activity The Pugh Matrix is marked complete
• The activity Plan-Do-Check-Act (PDCA) is marked complete
• The activity Decision Making Techniques is marked complete
• The activity Planning and Implementing Decisions is marked complete
• The activity Cost-Benefit Analyses is marked complete
• The activity Communicating Decisions to Stakeholders is marked complete
• The activity Monitoring and Reviewing Decisions is marked complete
• The activity Ethics in Decision Making is marked complete
• The activity Design Thinking is marked complete